We are looking for a Technical Sales Specialist to support the BioProduction Purification business covering the Southeast Asia and Taiwan region.

What Will You Do?

• Take the lead in technical product specification, application, and protocol optimization discussions with clients and prospects for the purification product portfolio in the Bioproduction Division (BPD) offering.
• Assist the commercial team in identifying customer opportunities, needs, and resolving the technical feasibility of purification requests and opportunities.
• Serve as the primary field-based technical interface to potential and existing purification customers.
• Support POROS and CaptureSelect product lines and new product development activities for downstream processing.
• Provide consultation on product evaluations, purification process development, chromatography optimization, and troubleshooting, supporting pilot to large-scale columns.
• Offer guidance on regulatory strategies during the evaluation, qualification, and validation of bioproduction solutions.
• Demonstrate advanced uses of purification products, developing proof statements and marketing literature to support product launches and commercial teams.
• Join training programs for Commercial teams & Thermo Fisher Scientific staff, and host seminars for external customers to raise awareness about the purification product line & services, strengths you'll need, and improve the technical skills of the BPD team.
• Harmonize with the global Go-To-Market vision by ensuring regional alignment with the Purification business unit (BU).
• Collaborate with business and marketing colleagues to identify market segments, analyze customer feedback, and create product positioning statements.
• Discover new sales opportunities through pre-sales activities and strive to successfully implement and complete the annual sales target.

How Will You Get Here?

• B.S. or equivalent experience in biochemistry, bioprocess, chemical engineering, biotechnology, biology, or chemistry.
• You should have at least 8 years of experience in downstream process development. This includes developing, scaling, and validating chromatography-based purification methods.
• Experience in a similar role with a chromatography resin vendor in a commercial setting is preferred.
• Understanding of cGMP regulatory environment.
• Proven ability to work as part of a highly effective team of professionals.
• Self-motivated, proactive work ethics, with the ability to work independently with limited day-to-day supervision from the manager.
• Willingness to travel.
• Proficiency in spoken and written english

Position Summary

The Sales Operations Manager directly reports to the Part Leader of Product Management and, indirectly reports to the Korean expatriate.

The Sales Operations Manager is responsible for optimizing the sales team's performance through strategic planning, performance tracking, and operational efficiency within the Southeast Asia & Oceania region. This role involves managing key sales metrics, overseeing KPI performance, and ensuring effective supply chain management. The Sales Operations Manager works closely with cross-functional teams to align sales strategies with overall business goals and ensures that sales targets are consistently met.

Roles & Responsibilities

· Sales Metrics & KPI Management:

- Monitor and analyze sales performance data

- Track KPIs to assess team effectiveness and identify areas for improvement

- Prepare regular sales reports and presentations for management

· Strategic Planning:

- Develop and implement sales strategies aligned with business objectives

- Support the sales team in achieving targets through process optimization and goal-setting

- Collaborate with marketing and product teams to enhance sales strategies

· Supply Chain Management:

- Oversee supply chain operations within Southeast Asia & Oceania region to ensure they effectively support sales activities

- Manage inventory, demand forecast, and other related supply chain matters

· Collaboration & Communication:

- Work closely with sales, finance, and marketing teams to ensure alignment on goals and performance

- Enhance the effectiveness of sales teams by sharing best practices in sales processes and operations

- Adapt and localize materials used in other regions, including those from the Korean market

Skills & Qualifications

· Bachelor's degree in Business, Engineering, or a related field

· 5+ years’ experience in international sales & KPI management

· Proven ability to optimize and enhance existing processes based on market feedback

· Agility and resilience to navigate and influence within a Samsung matrix environment at a local, regional, and global level

· Strong interpersonal skills and ability to establish strong relationships with local sales organizations and stakeholders

· Excellent communication skills essential for effective collaboration with cross-functional teams and also communications with the Suwon office

· Self-motivation, assertiveness, and comfort in a fast-paced environment

· Strategic planning and report writing skills

· Business-level Korean language proficiency is required to liaise with key stakeholders in the Suwon Office in South Korea. Proficiency in other Asian languages is a plus

· Occasional travel within Southeast Asia & Oceania and to Suwon office in South Korea

Job Summary

Responsible for the analysis and preparation of specifications and construction drawings, design documents for process and industrial plants in accordance with project specification schedule and customer requirements.

Duties & Responsibilities

• Responsible for field instrument and control system design work.
• Able to lead small/medium size project within budgeted MH, cost and project schedule.
• Prepare and review field instruments, Analyzer, Control Systems (DCS, ESD, F&G etc) specification, requisition, TBE, vendor document review.
• Prepare and review construction drawings such as Index, IO List, Location layout, hook-up, cable routing, loop diagram etc. based on project specifications.
• Evaluate and select suitable instruments for required process control/monitoring application.
• Lead the estimation work of BMBQ, Man-hour, technical proposal writeup, for new tender project.
• Preparation of project monthly report and attending project & client meeting as required.
• Work collaboration with other GEC and monitor daily job task assignment.
• Perform FAT/inspection for control system and field instruments as required.
• Perform SAT, Loop check, site construction and commissioning support as required.

Requirements

• Bachelor’s degree in Chemical Engineering, Electrical and Electronic Engineering or Instrument and Control Engineering.
• 15 years’ experience in instrument and control system design work.
• Knowledge and experience in Field Instrument Engineering as well as Control System, e.g. DCS, ESD, F&G.
• Able to work at construction site to support construction, pre-commissioning and commissioning activities.
• Good interpersonal and communication.

Interested parties, please send in your detailed resume.

Lead Workday Reporting Analyst

SINGAPORE, ASIA PACIFIC

As a Lead HR Reporting Analyst, you will join our Data Compliance and Reporting team and work closely with HR Stakeholders to gather, analyze, and document reporting requirements while delivering impactful reporting solutions. Based in our Singapore office, this role will support the Asia Pacific Region, playing a role in driving the effectiveness and efficiency of HR Systems reporting solutions.

Key partnerships will include:

- People Solutions: Collaborate to understand reporting needs, provide training, support escalated issues, and deliver solutions.

- HR Tech: Partner to deliver advanced report/dashboard and Prism-related solutions.

- HR Compliance & Legal: Support deliverables related to legal or compliance matters.

WHO WE ARE LOOKING FOR

We are looking for a detail-oriented, analytical professional with a passion for HR systems and reporting. The ideal candidate should meet the following qualifications:

- Education:Bachelor’s degree required in a relevant field or equivalent experience.

- Workday Expertise: In-depth knowledge of Workday business processes, data structures, security configurations, and advanced reporting features.

- Reporting Skills: Proven ability to design, develop and customize complex Workday reports, dashboards, and scorecards.

- Problem-Solving: Strong troubleshooting skills to identify root causes of reporting and security issues and implement timely resolutions.

- Communication: Excellent verbal and written communication skills to effectively engage with stakeholders at all levels of the organization and articulate technical concepts to non-technical audiences.

- Agile Proficiency: Experience with Agile methodologies and tools such as Jira and Confluence.

- ServiceNow Knowledge: Experience in managing ServiceNow queues, focusing on SLA compliance.

- Global HR Experience: Demonstrate a proven track record of working in a global HR organization with expertise in HR operations, compliance, and legal matters.

WHAT YOU’LL WORK ON

Your responsibilities will involve carrying out Strategic Initiatives, managing Operational Responsibilities, and providing Leadership and Innovation.

Strategic Initiatives:

- You will identify opportunities to enhance reporting functionality to support strategic decision-making and business insights.

- You will implement data quality standards and procedures to ensure the accuracy and reliability of reporting data.

Operational Responsibilities:

- Your responsible will include collaborating with key stakeholders to gather reporting requirements, align, and prioritize deliverables, and communicate technical concepts effectively. You will also provide training and create user documentation to guide stakeholders in accessing and interpreting Workday reports.

- You will design and develop custom reports and dashboards using Workday Report Writer and related tools, customizing them to meet specific business needs.

- You will develop and execute comprehensive test plans and scenarios to ensure the accuracy and reliability of Workday reports.

- Your role will ensure data integrity and reporting standards are followed while adhering to privacy and compliance policies and regulations.

- As part of the role, you will manage the ServiceNow queue to support customers, prioritize high-impact and SLA at-risk cases, and reduce queue volume.

Leadership and Innovation:

- You will monitor industry trends and best practices in Workday and ServiceNow reporting and analytics to keep NIKE at the forefront of innovation.

- You will additionally lead with an innovative, solutions-oriented mindset, focusing on improving the Teammate Experience with every design decision and solution.

The candidate is part of the Data Loss Prevention (DLP) project and operation team. He/she will be reporting to the DLP Team Lead and be assigned with project and operational work and responsibilities which includes but not limited to, processing requests, investigate operational issues and facilitate security investigation by providing the necessary information in accordance with approved policy and procedures as well as process improvement.

• Diploma/Degree in Computer Science, Engineering or equivalent
• At least 5-6 years of experience in IT Incident Management, DLP Operations or SOC
• Good team player as well as strong communications skills
• Strong analytical skills and ability to work independently

Senior Manager / Manager, Regional Business Development (B2B, Education/Edtech)

Samsung Asia Pte Ltd

Making the future is everyday life at Samsung. We continue to lead the charge, fuel new discoveries and create breakthrough technology for our Mobile B2B enterprise customers. We are seeking innovators who are called to not just change the world, but build a better one. If you have ambitions to work among the very best talent in the industry, Samsung is the place to be.

Samsung offers a unique opportunity to impact education through cutting-edge technology. As a Regional Business Development Manager of Samsung’s Mobile eXperience (MX) B2B team, you will play a crucial role in transforming teaching and learning experiences, making a real difference in the lives of students and educators. Join us in our mission to inspire the world with our innovative solutions.

This role will be based in Singapore and is responsible for the South East Asia and Oceania region.

Program Management

• Oversee the deployment of Samsung’s technology solutions, ensuring seamless integration and effective utilisation in classrooms and schools
• Develop and manage the professional development programs for educators, including training sessions, workshops, and certification programs to enhance their digital competencies
• Develop and maintain customer success programs to ensure high levels of satisfaction and engagement with Samsung’s technology solutions
• Compile and share success stories and best practices to promote wider adoption and recognition of Samsung’s educational solutions

Regional Sales Support

• Provide ongoing support and consultancy to country teams, helping them navigate and maximise the benefits of the implemented technology within classrooms and schools
• Support country teams in sales efforts, including identifying opportunities, crafting proposals, pitching to stakeholders and support the bid process
• Be the voice of Samsung within the Education sector by providing thought leadership and key value proposition on Samsung’s solution & services (Samsung Knox and extensive portfolio) and crafting compelling high impact, high quality presentations to decision makers
• Provide regular and timely update and progress reports for management on a regular basis

Strategic Planning & Implementation

• Drive and execute Samsung’s regional education strategy and initiatives in alignment with corporate goals and local market needs
• Collaborate with RHQ and country teams to create and implement technology adoption roadmaps for educational institutions
• Source, secure, and develop strategic relationships with Edu Tech Channel partners to expand ecosystem and addressable market opportunities
• Track and assess the impact of technology integration on teaching and learning outcomes, gathering feedback and making data-driven adjustments to improve effectiveness

Stakeholder Engagement

• Engage with key stakeholders, including school boards, principals, academic heads, CIOs, teachers, and external organisations to foster partnerships and drive program success
• Organise and lead stakeholder meetings, workshops, and learning journeys to promote Samsung’s educational technology solutions
• Collaborate, coach, enable and support local sales organisation and lead engagement with selected regional business opportunities
• Work in lock-step with HQ and regional teams by leveraging global ecosystem and best practices to strengthen B2B capabilities in the region

Role Requirements

• At least 12-15 years proven experience in educational program management, business development, market development, strategic partnerships, solution consulting or product management, preferably at a regional level
• Strong understanding of educational technology trends and integration models (e.g., SAMR) across teaching and learning in educational institutions
• Experience in Edu Channel Sales/Business Development with Edu Tech partners, teachers/trainers and engaging with K-12, Universities or Ministries of Education, or a related field
• Mastery of Microsoft Word, Excel and PowerPoint are a must
• Comfortable in interacting with C-Suite and top-level management
• Ability to work effectively across internal and external organisations
• Executive level presence and world class communications skills with verbal and written skills in English
• Strong presentation skills and ability to articulate key value proposition w possible and unique selling proposition to cross-functional audiences
• Self-motivated, entrepreneurial mindset, assertive, and comfortable working in a fast-paced environment
• Hungry to learn new skills and grow
• Passionate about technology and new technology trends

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

The Business Strategy & Operations organization provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

Additional job description

In this role, you will drive the overall GTM strategy and lead the planning process for Google Cloud in the Asia Pacific region including working with global and regional cross-functional teams to drive the annual planning cycle - from driving and influencing GTM outcomes, to implementing planning. You will also work with the leadership in actively working on regional GTM strategic initiatives and help support these through a data driven business case with a high degree of ownership and accountability.

Qualifications

Job responsibilities

• Lead the annual planning processes GTM, Territory Planning, Quota, cross-regional moves, Global Accounts and roll out of compensation letters.
• Utilize a data-driven approach to decision making and drive understanding of fast growing business.
• Define the short and long-term goal and trajectory for the business by partnering with Sales leadership, Finance, Compensation and cross-functional operations teams.
• Engage in dive analysis to understand business performance, and provide concise summaries and recommendations to management.
• Develop insights about market and landscape by leveraging sources including APAC business performance data, market data, and analyst reports.

Minimum qualifications

• Bachelor's degree in Computer Science, related technical field, or equivalent practical experience.
• 8 years of experience in management consulting, sales operations, business strategy, investment banking,venture capital, private equity or corporate advisory, or 6 years of experience with an advanced degree.
• 4 years of experience in management consulting or internal corporate strategy teams.
• Experience in developing/leading GTM strategy and leading programs and projects.

Preferred qualifications

• Experience in developing and presenting business strategies to C-level executives, while being able to engage and communicate effectively with global and regional teams.
• Ability to work in a fast-paced and ambiguous environment with limited direction, manage competing priorities, and several time-sensitive projects.
• Excellent problem-solving, analytical, presentation, and communication skills.
• Excellent grounding in data skills with practical experience working with analytical toolsets.

Established in 1973 with headquarters in Seoul, South Korea, Cheil Worldwide is one of the world’s leading integrated marketing communications networks, with more than 7,200 employees globally in more than 54 offices in 46 countries.

For more information, visit us at: www.cheil.com.

We are inviting candidates for the position of:

Regional Finance Executive

Responsibilities:

- Manage full set of accounts, AP entries and bank reconciliation

- Processing of employees’ monthly expense claims

- To ensure absolute accuracy and timely record of accounting transactions and management reporting and schedules

- Prepare outgoing payables and providing payment advice

- Manage vendor balance reconciliation and follow-up with internal stakeholders and external vendors

- Coordinates monthly, quarterly, and annual closing activities and prepares ad hoc financial reports related to budgets, account payables, account receivables, expenses etc.

- Review standard operating procedures relating to fixed & current assets, including assessment of asset obsolescence.

- Review monthly reconciliation schedules relating to bank balances, payables, inter-company balances etc.

- Establish and maintain financial policies and procedures for the company.

- Ensure completeness and accuracy of documentation required for audits.

- Liaise with external auditors and tax agents to ensure appropriate monitoring of company finances is maintained.

- Correspond with various other departments, discussing plans and recommending future courses of actions.

- Manage the FP&A function and providing advisory to operational matters in relation to financial planning, reporting, and analysis.

- Supporting Regional role for SEAO region

Requirements:

• A Diploma/Degree in Accountancy or other professional qualifications such as ACCA.

• Minimum 3 to 5 years of working experience, with proven operational excellence record.

• Working knowledge of SAP is highly advantageous.

• Experience working for MNCs with dynamic ERP system.

• Knowledge of local and international accounting standards, law & regulations, concepts and systems to ensure compliance, internal controls and timely and accurate financial statements.

• Experience in advertising business or service industry is preferred.

Team Description:

Strategic Planning and Analytics team supports Group President and the rest of the Top Leadership’s initiatives across e-Commerce, and financial services businesses by closely collaborating with Regional and Local teams on a variety of topics.

Job Description:

We are looking to hire a leading member for our e-Commerce and financial service team to contribute to the following work:

• Lead preparation of executive-level meeting materials and agenda items for the Group President and Leadership team as part of regular analytical support/ updates on the Shopee/SeaMoney business
• Lead strategic projects/ deep-dives into key aspects Payments, Consumer Lending, and Digital Banking covering topics like new opportunity identification, market entry & strategy, profitability and risk of new and existing financial products, competitor benchmarking or Shopee businesses in Marketplace, Logistics, Retail, Advertising, covering topics like monetisation and spend efficiency improvements, focusing on financial and data analytics
• Coordinate insights / run joint projects with relevant Business teams to identify new opportunities / drive measurable improvements in Shopee/Seamoney performance

Requirements:

• Bachelor’s degree or above
• Minimum 3 years of working experience
• At least 1 year of working experience in a top-tier strategy consulting firm such as McKinsey, Boston Consulting Group (BCG), Bain, Roland Berger, Kearney, Monitor Deloitte, Strategy&, EY-Parthenon, or Accenture Strategy
• Proven experience of leading strategy projects or managing workstreams in a top-tier consulting firm for at least 1 year.
• Strong complex problem solving skills and has the passion for it
• Strong process and stakeholder management skills
• Knowledge of financial services (Payments, Consumer Lending, Digital Banking) and/or e-Commerce is desirable

beautician therapist,able to serve both gentle,customer service orientated,sales driven and target oriented person,team player with good communication and interpersonal sill,responsible preparing the necessary treatment products ,stocs replenishment.towel supply,communicatiion and interpersonal sill with all level of people, well groomed

Job Description: R&D Project Lead – Sintered Magnet Process

Company information

Magnequench (MQ) is the preferred magnetic solutions provider in the bonded NdFeB magnet industry manufacturing and selling magnetic powder and polymer bonded magnets throughout Asia Pacific, Europe and North America. Our products are used to provide high performance magnetics for automotive, media storage, appliance industries and various other industries.

Recently MQ is expanding its product portfolio to include NdFeB sintered magnets. The Magnequench Technology team in Singapore is driving the technology development for this activity and is looking for a R&D Scientist/Engineer to join our team to develop high-performance NdFeB sintered magnets. Please see our website www.mqitechnology.com for additional information.

Job Description & Responsibilities:

• Device and evaluate suitable process steps to improve current NdFeB performance
• Lead, plan and execute R&D projects on NdFeB sintered magnets
• Lead the tech transfer activities to the Narva pilot line and provide tech support to mass production
• Participate in multi-disciplinary project teams involving engineering and R&D at manufacturing locations and regional sales managers.
• Provide technical supervision to associate scientists/engineers.
• Document all phases of assigned projects; write complete reports.
• Assist in preparing patent applications/publications/meeting presentations/knowledge notes.
• Maintain a clean, organized, and safe workplace.
• Conduct other work as required in Materials and Magnetics Laboratories.

Requirements:

• Ph.D. degree (preferred) or master’s degree in Materials Science and Engineering or Physics, with thesis in permanent magnetic materials (preferred in NdFeB sintered magnet and GBD)
• 3-5 years of post-graduate research experience, preferably in permanent magnets related fields.
• Knowledge of NdFeB permanent magnets and their processing-microstructure-property relationship.
• Demonstrated competence in the use of all relevant test, analytical and processing equipment
• Hands-on experimental skills in NdFeB permanent magnets synthesis including strip casting, HD, sintering and GBD
• Knowledge and hands-on experience of relevant measurement techniques
• Ability to analyse and work through technical and/or scientific problems.
• Good communication and presentation skills.
• Experience in leading a project team
• Ability to work across different cultures

The Digital Experience Support Lead is essential in ensuring the 24/7 availability, stability, security, and seamless support of APAC Digital Services delivered through the DDC Digital Towers.

This role demands a strategic mindset and close collaboration with cross-functional teams and stakeholders to establish and maintain well-defined processes and an up-to-date Support Matrix across all Digital Towers.

The responsibilities include overseeing a range of services such as DXP, SAP, ERP, VMS, Incadea, among others, covering both the digital front-end and backend operations.

Job role and responsibilities:

• Support Matrix Management: Develop, maintain, and regularly update a comprehensive Support Matrix for all Digital Towers, ensuring strict adherence to established support processes and procedures.
• Service Oversight: Take ownership of designated services including DXP, SAP, ERP, VMS, and Incadea. Monitor and ensure the performance and reliability of both digital front-end and backend operations.
• Collaboration: Work closely with APAC Market Country Managers to gather feedback, and partner with the APAC Solutions Delivery Team to align support strategies with Global Platforms based on project requirements.
• Issue Resolution: Lead the resolution of complex technical issues, ensuring timely and effective solutions. Provide guidance to support teams and escalate issues when necessary.
• Process Improvement: Continuously assess and refine support processes to enhance efficiency and effectiveness, identifying opportunities for automation and implementing improvements where applicable.
• Communication: Maintain clear and consistent communication with stakeholders, providing regular updates on support performance and issue resolution.
• Documentation: Ensure that documentation for support processes, troubleshooting steps, and system configurations is accurate and kept up-to-date.

Skills and Experience required:

• Bachelor’s degree in a related field.
• Proven experience in a similar role, preferably in Digital Services, Finance or Business experience.
• Strong understanding of DXP, SalesForce, APIs, SAP, ERP, VMS, Incadea, and related technologies.
• Solid understanding of ITIL practices and familiarity with agile methodologies.
• Demonstrated experience in leading and managing teams, including setting goals, providing feedback, and promoting professional growth.
• Excellent problem-solving and analytical skills, with the ability to assess complex infrastructure issues and propose effective solutions.
• Strong project management skills, with the ability to prioritize tasks, manage timelines, and deliver projects within scope and budget.
• Experience in collaborating with cross-functional teams.
• Knowledge of industry best practices in digital experience support.

Who are looking for:

• They will consistently collaborate, actively seeking and integrating business input while engaging all key stakeholders.
• They possess a genuine passion for fostering a culture of service excellence.
• Flexible and adaptable, this individual thrives in a dynamic environment, readily navigates ambiguity, overcomes setbacks, and focuses on finding solutions rather than dwelling on problems.
• A confident and articulate communicator with personal presence and gravitas, they will effectively influence, engage, and challenge others to gain understanding and commitment to their agenda.
• Energetic and engaging, they will be friendly and approachable, positively representing the Global IS Team.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Part Lead, Regional Sales Engineering, Samsung Air-Cond

Samsung Asia Pte Ltd

The Part Leader of Sales Engineering has a direct report to the RHQ AC Team Leader and will be responsible for in total 5 employees.

Main goals of the position

The main goal of the Part Leader of Sales Engineering is dual. On the one hand to increase, strengthen and professionalise the pre-sales in Southeast Asia & Oceania, and on the other hand to enhance the post-sales system and procedures of our air conditioning units.

The Position

• Responsible for the development - and subsequently the execution - of a solid pre-sales & service strategy, and vision for the coming years;
• Manage the Southeast Asian & Oceanian Training Centers : establishment and keeping them up to date, budget planning and control;
• Aligning the training planning with the sales objectives and new product launching;
• Enhance the builders/contractors network in the different Asian countries;
• Monthly quality follow up and organising regular quality meetings with all local service teams;
• Warranty and spare parts analysis;
• If necessary, support the team in their operational activities; i.e. gathering specifications for the projects in pre-sales, accompany business development team in visiting prospects, etc.
• Focus on close collaboration with the responsible country heads and also on the local pre sales and business development teams in the different countries;
• Responsible for the yearly determination of the figures and targets per country (success ratio) and follow up.
• Develop new business idea’s and models to support the company’s growth.
• Improve contacts with the internal- and external relevant stakeholders;
• Operational Excellence and KPI management;
• Organisation of sharing knowledge conferences internally and externally.
• Coach and lead the team.

The Profile

• A minimum of a Master’s degree in Engineering preferably supplemented with a Commercial degree or an equivalent in working experience;
• Minimum of 10 years’ experience in a senior international commercial development role within a technical/mechanical building engineering environment (network) with preferably HVAC knowledge;
• Someone with a passion for engineering and is used to consultative selling, knows what is important and is technical achievable to create an ideal situation for the customer;
• Someone who is used to work within complex matrix and international environments;
• Has a strong network in the mechanical building branch and their clients in Asia;
• Someone who has vision of the building/installation/HVAC market, is used to look ahead;
• Who takes responsibility for his actions and knows how to enthuse his team and country heads;
• A qualified candidate demonstrates strong leadership skills with an ability to convince the team and peers;
• An organized, effective and positive people manager who has proven experience in coaching and managing multicultural teams;
• Excellent communication skills are a necessity for this position. The position is a supervisory role and communication must be effective towards the team and also towards the international HQ in Korea and several local country organizations;
• As a person he/she must be empathetic, persuasive, a real go-getter, confident, creative and a strong representative of the pre sales and business development team within the internal organization and also towards the external contact persons;
• An excellent knowledge (speaking and writing) of the English language is mandatory and preferably any additional Asian language;
• Actively travelling within Southeast Asia & Oceania (20%).

Manager, CDM/CRM Lead, Mobile Experience

Samsung Electronics Singapore Pte Ltd

We’re looking for an experienced CDM/ CRM individual who will oversee, support and drive the offering within the MX (Mobile Experience) business.

Working as a member of our wider marketing team, this role requires an individual who has an appreciation of both numbers and aesthetics. The ideal candidate is a mix of relationship leader + creative problem solver + data/ media strategist who is immersed in today’s trends and culture.

This is a role that balances both form and function. The scope would be centered around implementing world-class campaigns for Samsung and balancing the work with local insights and data.

We’re looking for a candidate who is a relationship builder, energetic, a proactive team player with a can-do approach to the everyday, as well as thrive on delivering creative solutions to business problems. The CDM/CRM specialist will work in close collaboration with the wider Samsung family, agencies and opinion leaders in Singapore. The candidate must be comfortable working to an agile model and helping the team to implement new processes, framework + best practices so as to bring social and content to another level across the Samsung MX ecosystem.

• Understand the role of CDM/CRM in brand and digital ecosystems and provide strategic direction for key objectives such as Brand love.
• Expand and enhance customer database, engage, inform, and educate customers to elevate their experience with the Samsung brand.
• Use data analytics to identify potential customers and serve relevant content through appropriate digital platforms.
• Explore audience-level segmentation and targeting beyond device ownership identifiers to enrich the database and targeting capabilities.
• Plan and deliver content strategies to encourage customer recruitment, retention, and loyalty.
• Analyze and track conversion rates to propose and execute MX improvement plans.
• Set up and execute campaigns on owned channels like EDM, Push Notifications, and Whatsapp My Biz.
• Refine strategies and plans by evaluating customer research and market conditions.
• Collaborate and coordinate with internal teams, agencies, and vendors to contribute to business growth and increase brand equity.
• Coordinate with cross-business units for campaign planning and execution of online store campaigns.
• Stay updated with new technologies and maintain leadership in digital marketing advancements.
• Support strategies to drive online traffic to the company website and online store.
• Contribute to social media and media strategy execution, including first-party data retargeting.
• Develop and implement digital marketing plans with media strategy, budget, KPIs, and performance measurements.
• Monitor and influence media buying performance or value improvements to ensure delivery against commitments.
• Conduct conversion optimization using data-driven analysis and insights to improve campaign efficiency and effectiveness.
• Ensure proper tagging, tracking, and timely execution of digital campaigns.
• Excel in PowerPoint presentations and lead the agency with a strategic mindset.
• Manage billing activities for CDM activities, including cross-business unit spendings.

Requirements

• Degree in Marketing or related field
• 6-8 years of digital marketing experience, specifically in CRM and database marketing. SAP and CRM dashboard management skills required
• Familiarity with Marketing Communications and Media Analysis
• Proficient in paid platforms like Google Marketing Platforms, FB Business Manager, FB Ads Manager, Dynamic Tag Manager and analytics platforms like Google Analytics & Adobe Analytics
• Tech-savvy with HTML and Photoshop proficiency
• Strong analytical skills and data-driven mindset
• Passion for digital marketing. Proactive and can-do attitude
• Commercial awareness for securing stakeholder buy-in
• Team player comfortable in fast-paced environments
• Experience in cross-departmental matrix teams
• Stakeholder management skills, including insight sharing across seniority levels
• Meticulous attention to detail and logical problem-solving approach
• Excellent communication, presentation, and interpersonal skills
• Ability to leverage digital innovations from media and platforms to achieve marketing goals and deliver business outcomes

Job Description

• You will be part of the Group Tax team based in Singapore overseeing the full spectrum of tax matters
• Responsible for the group’s direct tax, indirect tax and transfer pricing matters
• Responsible for tax compliance and tax reporting of the group, including review or preparing tax returns, where appropriate
• Coordinate or prepare transfer pricing documentations for the group to ensure the compliance of transfer pricing regulations
• Assist with research and implementation of various tax initiatives which includes working closely with stakeholders to understand the tax impact of business operations and ensure that tax needs are identified, considered and communicated
• Manage tax audits with close collaboration with finance teams
• Participate in ad-hoc projects

Requirements

• Bachelor's Degree in Accountancy, Finance or related fields
• CPA / CA or advanced taxation qualification is preferred
• Minimum 4 years of relevant experience preferably in a tax function in a Big 4 firm and/or relevant tax experience in a MNC
• Strong technical knowledge of direct and indirect taxes and transfer pricing regulation
• Experience in handling cross-border taxes and transfer pricing is preferred
• Excellent interpersonal, verbal and written communication skills
• Able to manage project independently

Regional Pre-sales Engineer, Samsung Air-Cond

Samsung Asia Pte Ltd

The Pre-sales Engineer reports to the Part Leader of Sales Engineering.

Main goals of the position

The main goal of the Pre-sales Engineer is dual. On the one hand to support, strengthen and professionalise the Pre-sales in Southeast Asia & Oceania, and on the other hand to enhance the business development in general and specifically of our VRF solutions (DVM).

The Position

• Support the regional teams in their operational activities; i.e. gathering specifications for the projects in pre-sales, accompany the business development team in visiting prospects, etc.
• Prepare project designs with our VRF-DVM Selection software;
• Follow up of the figures and targets per country (project pipeline, success ratio).
• Improve and enhance the results of the pre-sales activities;
• Focus on close collaboration with the local pre-sales and business development teams in the different countries;
• Enhance the builders/contractors network in the different Asian countries;
• Develop new business ideas and models to support the company’s growth.
• Improve contacts with the internal and external relevant stakeholders;
• Operational Excellence and KPI management;
• Organization of sharing knowledge conferences internally and externally.

The Profile

• A minimum of a master’s degree in Engineering preferably or an equivalent in working experience;
• Minimum of 5 years’ experience in an international commercial development role within a technical/mechanical building engineering environment (network) with preferably HVAC knowledge;
• Someone with a passion for engineering and is used to consultative selling, knows what is important and is technical achievable to create an ideal situation for the customer;
• Someone who is used to work within complex matrix and international environments;
• Has a network in the mechanical building branch and their clients in Asia;
• Someone who has knowledge of the building/installation/HVAC market, is used to look ahead;
• Who takes responsibility for his actions and knows how to enthuse his colleagues in the different countries;
• An organized, effective and positive person who has proven experience in working independently and within multicultural teams;
• Excellent communication skills are a necessity for this position. The position is a supporting role and communication must be effective towards the teams in the different countries and also towards the international HQ in Korea;
• As a person he/she must be empathetic, persuasive, a real go-getter, confident, creative and a strong representative of the pre-sales and business development team within the internal organization and also towards the external contact persons;
• An excellent knowledge (speaking and writing) of the English language is mandatory and preferably any additional Asian language;
• Frequently travelling within Southeast Asia & Oceania (30%).

Team Description:

Strategic Planning and Analytics team supports Group President and the rest of the Top Leadership’s initiatives across e-Commerce, and financial services businesses by closely collaborating with Regional and Local teams on a variety of topics.

Job Description:

We are looking to hire a leading member for our e-Commerce and financial service team to contribute to the following work:

• Support preparation of executive-level meeting materials and agenda items for the Group President and Leadership team as part of regular analytical support/ updates on the Shopee/SeaMoney business
• Support strategic projects/ deep-dives into key aspects Payments, Consumer Lending, and Digital Banking covering topics like new opportunity identification, market entry & strategy, profitability and risk of new and existing financial products, competitor benchmarking or Shopee businesses in Marketplace, Logistics, Retail, Advertising, covering topics like monetisation and spend efficiency improvements, focusing on financial and data analytics
• Support insights / run joint projects with relevant Business teams to identify new opportunities / drive measurable improvements in Shopee/Seamoney performance

Requirements:

• Bachelor degree or above
• Minimum 1 year of working experience in a top-tier strategy consulting firm, specifically McKinsey, Boston Consulting Group (BCG), Bain, Roland Berger, Kearney, Monitor Deloitte, Strategy&, EY-Parthenon, or Accenture Strategy, is a must
• Passion for complex problem solving using quantitative and qualitative techniques
• Proficiency in PowerPoint, Excel, Word, SQL, etc. with outstanding written and verbal communication skills to deliver exemplary client-ready output
• Strong process and stakeholder management skills – or willingness to improve them in a dynamic environment
• Self-starter who can work independently while being a team player that thrives in group settings
• Knowledge of financial services (Payments, Consumer Lending, Digital Banking) and/or e-Commerce is desirable

Summary

The Regional Head of Business Excellence is responsible for leading transversal projects and activities within the region. In close collaboration with Head Office (HO) Business Excellence team, the position will partner and support transformation project implementation, communication and change management with all key stakeholders and other HO and Regional departments.

This role requires conceptual and strategic thinking with advanced problem-solving and decision-making skills. An inspiring management style incorporating CMA CGM’s vision and values, that is naturally collaborative, bold and teamwork driven.

Responsibilities

• Governance: Ensure implementation of business transformation framework defined by HO Business Excellence team for project management, communication, change management & management reporting in the region. Be the key interface for Regional Office (RO) Management & Agency General Managers for topics and projects related to Business Process Transformation
• Projects: Contributing, leading, and implementing business projects in the agencies network which are transversal in nature
• Continuous Improvement: Identify, Implement and Lead continuous improvement initiatives in the region
• Efficiency: Focus on Productivity & Service Quality through continuous improvement
• Deployment & Change management: Prepare & support RO and Agencies for project deployment and change management
• Collaboration: Act as bridge between the Agency Network, RO Management, HO Business Units and Global Experience Network (GEN) Business Excellence teams
• Proactively working with regional senior leadership teams to identify and deliver improvements that support our vision, values, and strategic plan

Requirements

• At least 8-14 years of experience in the field of shipping & logistics complimented by process expertise in agency processes
• Successful track record in areas of Business & Process Transformation, Continuous Improvement, Digitization, Customer Experience and Project Management
• Demonstrated ability to lead organisational strategic planning and to implement processes that integrate business objectives into accountable outcomes
• Demonstrated excellence in delivering transformational change, innovation initiatives and process improvements
• Experience in implementing HO Projects successfully
• Strong change management and negotiation skills
• Excellent presentation, communication & interpersonal skills

**Kindly note that only short-listed applicants will be contacted.

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:

(i) To process the application for the role being applied for;
(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;
(iii) To conduct necessary reference checks; and
(iv) Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

Kenvue is currently recruiting for:

Site Delivery Lead

This position reports into the APAC Technology Services Lead and will be based in Singapore.

Who we are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Travel %: 10%

What you will do

The Site Delivery Lead is responsible for delivering and supporting local personal computing services, executing strategies for agreed-upon service levels, and partnering with Tech CTO organization and/or vendors for cost-effective services. You will also consult and work with on-site resources to resolve local service issues and ensure in-scope local infrastructure services are delivered per current SOPs and approved OLAs/SLAs:

Key Responsibilities

• The Site Delivery Lead is responsible for the delivery and support of personal computing capabilities, desk-side support, collaboration tools, and core technology infrastructure services to a cluster of markets and sites.
• The incumbent will be responsible for the availability, security, and performance of our technology infrastructure, ensuring approved OLAs/SLAs are met.
• This role will partner across Technology Services (TS), Cyber, Business Unit IT (BUIT), and/or vendors to implement solutions, manage incidents and technology demands, and execute strategies to ensure the delivery of agreed-upon capabilities to meet the business needs.
• The incumbent will provide excellent customer service and maintain strong relationships with stakeholders.
• Responsible for the technology health of the overall site operations, by providing in-catalogue services efficiently and delivering in high quality to drive great user experience (UX).
• He/she will play a crucial role in planning and executing technology projects, in compliance with industry standards and regulations to ensure availability, security, and performance of our technology infrastructure.

What we are looking for

Required Qualifications

• Bachelor’s degree or equivalent
• Minimum 5 years’ experience in managing and delivering core IT infrastructure and end-user services
• Strong experience in executing enterprise IT infrastructure projects and managing day-to-day operations
• Solid customer focus and service orientation, with a keen focus to identify areas for improvement and scalability of services/solutions
• Excellent verbal and written communication in English, interpersonal skills, and influencing skills, including the ability to manage communication across the organization
• Sound and practical experience with metrics to measure performance of delivery teams and user experience
• Ability to lead, collaborate, and influence stakeholders to drive and achieve desired outcome
• Experience in vendor management/relationships, managing SLA/OLA/UX, and to deliver high-quality services in a cost-efficient manner
• Strong analytical and problem-solving abilities
• Proven experience in executing IT infrastructure strategy in alignment with global OKRs
• Familiar with ITIL framework and concepts/practices to execute delivery of services
• Act as TS Point of Contact and incident /service request escalation for IT Shared Services partner
• Importantly, a self-starter with a positive and “can-do” mindset, always looking for improvement opportunities

What’s in it for you

• Competitive Benefit Package*
• Paid Company Holidays, Paid Vacation, Volunteer Time, & More!
• Learning & Development Opportunities
• Employee Resource Groups

*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Summary

Retail Store - L2 Production Support Project.

• Strong understanding and Hands-on Experience in Java, SQL, AWS/Cloud, Knowledge on Inventory Management and Order Fulfilment.
• Have good knowledge on Retail store support process.
• Should involve in Incident & Service Request Management, Problem & Change Management, Root Cause Analysis.
• Service now & ITIL process Knowledge is required.
• Should participate actively in team meetings discussions and be proactive in communication.
• Excellent written and verbal communication skills are must

Key Responsibilities

• Technical POC for respective Geo.
• Strong understanding of Retail production support activities - Incident Management, Service Request, Problem Management is mandatory
• Experience in Customer Facing role is mandatory.
• Should be able to lead 6+ member team from remote location and co-ordinate the work between customers and offshore resources. Prioritize issues raised and resolve it accordingly. Coordinate escalation and resolution of major service issues
• Should have experience working on offshore/onsite model and should communicate efficiently across the team
• Good communication skills.
• Collaborate with management to improve and customize reports related to production support.
• Discuss all production support aspects with application development management.

Are you as excited as we are when we talk about the distribution of bulk liquids by the world’s largest and most sophisticated fleet of chemical and parcel tankers, with over 70 deep-sea ships?

We are looking for an UI / UX Designer Lead. You will be joining a professional and international team with extensive knowledge of the industry. You will be working closely with your team in reviewing the work, outcomes and ensuring consistency of design and approach for UI/UX.

Stolt Tankers a division of Stolt-Nielsen Limited (SNL), is the specialist in transporting bulk liquids: Chemicals, clean petroleum products, vegetable oils, biofuels and oleochemicals. We are continuously seeking how we can add value for our customers.

What You Will Be Doing

As our UI/ UX Designer Lead, you are required to maximize the talents of your teams. You will work closely with User Experience Designers, Visual Designers, User Researchers, Front End Engineers, Business Analysts, Copywriters, and other Marketers on a regular basis to ensure the full experience of the UI/UX of the web application or mobile application is being taken care of.

Key Responsibilities

• UI/UX Practice Lead in the Digital function leading a team of UI/UX designers (internal and/or sourced from vendors) in reviewing the work, outcomes and ensuring consistency of design and approach for UI/UX.
• Lead design workshops and customer engagement interviews to drive customer insights using a structured approach.
• Dive Stolt Tankers’ internal and client-facing touchpoints to make strategic recommendations (e.g., personalized user flows, better process flows, more prominent corporate identity).
• Serve as a subject matter expert to non-design colleagues such as Product owners, Digital Development Lead, SCRUM masters and business stakeholders across the company as an available resource for all things related to design.
• Gathering and evaluating user requirements, in collaboration with product owners and development teams.
• Illustrating design ideas using storyboards, process flows and sitemaps.
• Designing graphic user interface elements, like menus, tabs and widgets.
• Develop UI mockups and prototypes that clearly illustrate how products function and look like.
• Identify and troubleshoot UX problems (e.g. responsiveness).
• Highly communicative and responsive both within the team and to stakeholders across the company while managing a large volume of ongoing projects.

Qualifications

• The ideal candidate holds a Bachelor’s degree in Design, Creative Design, or relevant discipline.
• 5+ years of industry experience as a UI/UX designer and/or manager in a cross-functional UI/UX team, dedicated to the complete UI/UX design and development lifecycle of several successfully launched desktop and mobile applications, with at least 2 years in Parcel Chemical Tankers Industry.
• Experience in Adobe Creative Suite and/or Zeplin and experience using Prototyping software (Figma, Sketch, Marvel, Adobe XD, InVision).
• Knowledge of Scrum and Design Thinking.
• Customer interview techniques and customer journey mapping experience.
• Running design thinking workshop with business stakeholders and cocreation session with customers.
• Proven success designing and optimizing high-quality product experiences for a variety of platforms including desktop, web and mobile. Experience in B2B platforms is an advantage.
• Mastery of UX interaction and design principles and deliverables including rapid prototyping, concept diagrams, user scenarios, wireframes, flows, experience maps, design patterns and annotated comps.
• Architect system wide design solutions that satisfy both product and engineering requirements.
• Working knowledge of the capabilities and constraints of web front-end technologies including HTML5, CSS, JavaScript, Bootstrap as well as iOS components and Material Design.
• Excellent interpersonal and communication skills, ability to discuss and explain design options, detail oriented and a critical thinker

Job Summary

• Extensive experience required in data migration and in leading Esri product upgrade projects
• Experience in Spatial DB design, querying databases.
• Understanding on database queries with PL/SQL, SQL, Oracle
• Perform spatial analysis and data visualization to support decision-making processes.
• Integrate GIS with other systems and applications, ensuring seamless data flow and interoperability.
• Conduct geographic data analysis and generate reports and maps based on the findings.
• Collaborate with other developers and stakeholders to gather requirements and deliver solutions.

Key Responsibilities

• Good Communication skills and client interaction with the team.
• Good knowledge on Business analytical skills and understanding requirements.
• Experience in Esri ArcGIS Server services and GeoProcessing services development
• Experience in Spatial DB design, querying databases, building descriptive and cartographically sound maps
• Expertise in development using ASP.NET MVC, C#.NET, MSSQL, Web services, Windows services, MVC Web API.
• Extensive experience required in Spatial data migration and in leading Esri product upgrade projects
• Strong experience in working as a GIS subject matter expert in setting up a vision for GIS practice
• In depth understanding RDBMS, geodatabase design, multiuser editing & ArcSDE Administration.

Product area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Job description

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Additional job description

As the Content Solutions & Sponsorship lead, you are the link between YouTube and Sales. Your role is to turn product innovations into client solutions that enable our customers to get the most out of Google’s advertising products. You will partner with Sales team members in building the strongest commercial strategy, and we equip customer-facing Googlers with essential product expertise. You will work on maximizing the YouTube Music opportunity, working on Festive Tent pole Moments, collaborating on scaled content innovations such as Roadblocks & Line Ups.

Qualifications

Job responsibilities

• Partner with Video Specialists and Sales teams to establish strategy and grow Content Revenue (YouTube Select) at the local market level.
• Lead awareness and training of the Content Proposition, ensure Sales excellence and reporting against lead lists.
• Be the local Subject Matter Expert, identify Tentpole Content moments, develop narratives and lend pitch support for the top leads.
• Support execution of Content Solution projects, introduce implementations tools and influence Product teams for long term impact.
• Drive cross functional collaborations in local market (with local market stakeholders, YouTube Partnerships, Marketing, gTech and Media Planners) unlocking local Content Solutions opportunities for brands.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in digital media, sales, marketing, or product roles.
• Experience working with digital organizations.
• Experience identifying and recommending ways to improve product and customer strategy.
• Experience working within the South East Asia markets.

Preferred qualifications

• Experience and understanding of the wider media world, including communications planning, content strategy, publishing and media owner.
• Experience developing and executing large sponsorship programs.
• Understanding of the YouTube ecosystem (viewers, creators, advertisers) and products.
• Demonstrated consulting skills, with the ability to successfully influence stakeholders at all levels.
• Knowledge of the Content and Creator landscape.

Roles & Responsibilities

This role reports to the Director of Customer Experience which is a group under the Regional Customer Satisfaction Team. The candidate’s primary focus is to champion service excellence delivery at our customer touchpoints (e.g. contact centers, service centers). You will lead the development, implementation, and assessment of training initiatives and quality assurance programs across multiple locations within the region.

Primary Responsibilities and Key Roles:

• Enhance end-to-end customer journey through:
• Customer feedback management (VOCs, Service audits, Data analysis & insights etc.)
• Active engagement of relevant stakeholders to address customer pain points
• Ownership of Service Recovery guidelines to empower frontline staff to resolve customer issues
• Set and drive regional initiatives to improve overall customer experience and NPS based on insights from customer feedback and trends analysis, including improvement of services processes and policies through customer journey mapping
• Drive a culture of service excellence throughout the CS team by working closely with relevant CS team members of subsidiaries to develop guidelines, training, and motivational programs to improve customer service handling skills, mindset and attitude of frontline service staff, agents, and technicians
• Organise and chair regular Service Quality Committee meetings with stakeholders to drive service improvement
• Conduct training needs analyses to determine the current state of knowledge, skills, and competencies among frontline staff. Analyze trends, emerging technologies, and best practices to ensure the development of customized training programs, and knowledge base, tailored to the unique needs of each location.
• Oversee the establishment and maintenance of quality assurance protocols for both frontline staff and training facilitators. Monitor adherence to established procedures, identify areas for improvement, and recommend corrective actions to ensure consistency in service delivery and training outcomes across all locations.
• Measure the effectiveness of training programs and quality assurance initiatives using appropriate metrics, such as pre- and post-training assessments, participant feedback surveys, and business impact analysis. Prepare regular reports detailing program performance, ROI, and recommendations for future enhancements.
• Continuously evaluate and refine existing programs to meet evolving business needs and respond to changing market dynamics
• Any other ad-hoc projects as assigned by the Director of Customer Experience
• Oversee the responsibilities of the Assistant Manager, Regional VOC/NPS Management

Job Requirements

• Bachelor's degree in any discipline with at least 5 years of relevant experience in service quality or consumer research functions in either hospitality or retail industries and/or e-commerce
• Experience with feedback management & generating insights from VoC/NPS data for presentations to management and other departments. Experience with Excel, Tableau, and Natural Language Processing would be a plus
• Experience with conducting (qualitative and quantitative studies), ie, surveys, and focus groups to gain better insights of key drivers of customer satisfaction
• Understanding the end-to-end customer journey and develop action plans at each touchpoint to elevate the customer’s experience, including online purchase experience and post-purchase experience. A practitioner of design thinking methodology and a proven record of service process re-design is a plus
• Strong project management skills, including the ability to plan, organize, and execute complex projects within tight deadlines
• Demonstrated proficiency in adult learning theories, instructional design principles, and modern training technologies
• Excellent verbal and written communication skills, with the ability to communicate effectively with all levels of staff and management
• Ability to work collaboratively with cross-functional teams and build strong working relationships

The Finance Partnering Director is a strategic role, sits on the EM FLT and responsible for leading the Planning, Forecasting and Business Partnering for the Region of ~50+ countries with a Turnover of £3.4Bn. Role reports and works very closely with the VP Finance for EM

The Regional Director is required to display strong business partnering skills to understand the local issues of each market, Area and Region and resolve them or liaise with the central project team, other support groups and Finance Directors to ensure smooth planning for the region.

Responsible for driving the Cross Functional Core Commercial Cycle (CCC) and MPR review process, the role requires high amount of stakeholder management.

The Planning director is the Lead business Partner for General Medicine Products and works very close with EM VP General Medicine and her team.

Key Responsibilities

This role will provide YOU the opportunity to lead key activities as follows:

• Planning & Forecasting: Driving and overseeing all Planning activities for EM with the support of P&F Hub. This includes MYE, LQE, Plan, Flip, Rollover. All presentations and offline templates as well as ad hoc analysis for Planning Cycle. Month End performance commentary and monthly as well as Quarterly OFCF process is included in this.
• Drive CCC process: Leading CCC process from Finance for EM. This includes reviewing monthly CCC for markets, preparing gap analysis and presenting in EM S&OP. Leading Segmentation process, driving Forecasting capabilities and reliability improvement.
• Drive MPR Process: Lead the finance MPR process and supporting the VP Finance. Preparing and owning EM MPR with Segment every month. Supporting VP with market MPRs and ensuring Finance content to markets.
• Gen Med Business Partner: Supporting the VP for Gen Med in driving strategy for brand focus and resource optimization for each market. This includes preparing for MPR, Business reviews, working with CTC and NRM teams to identify opportunities across markets. Making external market analysis and prognosis to identify poor performance and supporting Gen Med team in root causing and resolution.
• Business Development: Working very closely with VP Finance and SVP Region in Confidential Business development projects.
• EM FLT Projects: As a member for EM FLT taking ownership and delivering on projects which is the priority objective for the year for the VP Finance and EM FLT.
• Ad HOCs on business requirements: The role has extensive level of AD hoc deliverables which are as per the current business needs of the Region. This is one of the most important aspects of the role and requires pace and flexibility to deliver on this objective.
• Talent Development: Although the role does not have direct reports but working with Hub team members across P&F and C&C and with other FBPs of the markets to upscale their knowledge and skills and for their grooming.
• ROI and Expense management: Set ROI standards for Forecasting and regular monitoring to ensure adequate allocation of scarce resources to drive double digit growth for EM.

Why you?

Basic Qualifications:

• Degree in Economics, Business or Finance
• Min 10 years of experience in demonstrating advance financial knowledge of accounting, model analysis evaluation, forecasting and strategic planning.
• Min 5 years of experience working within a complex non finance matric team.

Preferred Qualifications:

• Internationally recognized MBA or Finance qualification
• Pharmaceutical industry experience preferred.
• Demonstrated ability to influence and lead discussions with Senior Leaders.
• Effective options analysis, scenario planning and decision making.
• Good knowledge of GSK Finance standards, systems, and processes.
• Finance experience related to Core Commercial Cycle, Manufacturing and Commercial preferred e.g. Finance Partnering experience.

JR: 406012