#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands through:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies.
• Drive product adoption and educate clients and agencies in a scalable fashion.
• Ensure that our clients receive the highest level of sales and operational customer service.
• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Knowledge of social media, mobile apps, and digital and mobile marketing.
• Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and Bahasa Indonesia (to handle enquiry from Indonesian speaking customer and document in Bahasa Indonesia).

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands through:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies.
• Drive product adoption and educate clients and agencies in a scalable fashion.
• Ensure that our clients receive the highest level of sales and operational customer service.
• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Knowledge of social media, mobile apps, and digital and mobile marketing.
• Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and Korean (to handle enquiry from Korean speaking customer and document in Korean)

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands through:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies.
• Drive product adoption and educate clients and agencies in a scalable fashion.
• Ensure that our clients receive the highest level of sales and operational customer service.
• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Knowledge of social media, mobile apps, and digital and mobile marketing.
• Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and Tagalog (to handle enquiry from Tagalog speaking customer and document in Tagalog language). You will be supporting Philippines market + AUNZ (Australia & New Zealand market).

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Description

The successful candidate will join the Priority Passenger Services (PPS) Department in SIA Loyalty Marketing Division. He/she will be part of a dynamic team that provides superior customer service to PPS Club members in Singapore.

Key Responsibilities

• Provide administration and operational support to the team
• Manage the PPS Club mailbox
• Generate reports from internal customer platforms to support daily servicing functions, as well as for data analysis and review
• Assist in hosting and registration duties at PPS Club events
• Ensure the dissemination of escalated correspondence for follow up action, and responding to PPS Club members’ general queries
• Provide logistical support such as arranging for delivery of gifts to members and preparing event deliverables, including upkeeping of records of corporate gift inventories
• Design and develop the content and HTML for eDMs sent out to members, and update event-related pages on the company’s website

Requirements

• Diploma in any discipline
• Knowledge and experience in HTML coding and eDM content creation an added advantage
• Digitally savvy with good proficiency in Microsoft Office suite of products, primarily Excel
• Highly motivated and meticulous
• Good team player who can also act as independent contributor
• Strong interpersonal and communication skills (verbal and written)
• Resourceful and adaptable

Assists Restaurant Manager in all food service operations including guest relations; staff supervision and development; follow-up on general cleanliness and maintenances of the restaurant and look after each and every aspect which influences the business of the restaurant.

• Assists in maintaining all equipment to its best function and cleanliness in the store

• People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling

• Assists back of house in food presentation, kitchen procedures and other food - and services - related areas

• Working to ensure standards of hygiene are maintained and that the restaurant is complying with relevant health and safety regulations

• Ensuring high standards of customer service are observed at all times

• Handling guest complaints and queries

• Any other ad-hoc duties assigned by the superior Job Requirements

• A minimum of 1 year experience in supervising or managing a restaurant

• Able to work in a fast paced environment

• Ability to work effectively with a diverse mix of staff and students

• Positive, enthusiastic and effective communication style with advanced personal communication skills

• Willingness to work hours appropriate to support the operations of the restaurant schedule and additional activities

work on Weekends

Job Description
- Analyzes and defines EDI requirements for both customers and business teams for needs and challenges to enable efficient exchange of information.

-Collaborates with EDI developers and internal teams to develop & test new or modified EDI requirements.

-Provide product and technical support to customers and internal team concerning EDI guidelines and capabilities.

-Responsible for testing , maintenance and troubleshooting on the EDI/B2B applications. Escalate technical queries that cannot be resolved directly to Manager and /or business teams.

-Contact trading partners and customers regarding issues with transactions placed.

Skills

· Multilingual

· Working hours (after the training) will be to cover US hours of operations (Noon EST to 8 PM EST)

· Minimum Education: High School Diploma.

· Excellent verbal and written communication skills.

· Good knowledge and understanding of MS Office.

· Basic understanding and working knowledge of EDI transaction formats and processes.

· Experience in a customer service role with the understanding of order management system.

· Ability to present oneself and the company in a professional manner. Work independently and as part of a team.

C&B

• Basic Salary + Monthly Allowances
• AWS, Excellent Compensation Benefits
• Permanent position with Long Service Award

Responsibilities:

Business Development (Sales):

• Actively seek new sales opportunities, identify potential projects, networking and promote the company to prospective customers via various channel including social media
• Responsible for managing sales across all accounts, regardless new or existing
• Perform presentation to clients and customers. Visit their company & sites regularly
• Keep track of monthly sales performance and achieve revenue targets
• Analyze sales data, market trends, sales growth and customers’ feedback for improvement
• Prepares monthly reports, input and insights to management for customers’ needs and the competitor activities

Leadership (Management):

• Lead a team of 4-5 members, providing guidance and support to ensure individual met KPI
• Oversee all order processing and ensure on-time delivery to clients & customers
• Able to provide problem-solving to fellow team members and lead them correctly
• Prepare & conduct monthly/ad-hoc sales meeting contents
• Attend monthly management meeting and provides updates & status of Sales performances
• Involved in company’s welfare activity such as company lunch, bonding events & celebration

Requirements:

• Minimum Diploma level with at least 5 years of related working experience
• Preferred applicant with Construction related field
• Highly driven, able to motivate follow team members
• Excellent communication and presentation abilities
• Willingness to travel as required for meetings and visiting
• Must be self-motivated, resourceful and possess a pleasant disposition
• Ability to maintain confidentiality and work independently
• Ability to develop and maintain excellent working relationships with all internal & external personnel
• Applicants must be willing to work in Changi North Crescent

For interested candidates, please submit your application to us with your resume stating your contact details, experiences, current and expected salary via APPLY NOW button.

(Only shortlisted candidates will be notified)

Job Description

· Handle sales activities/quotations for assigned account.

· Handle and grow existing customers / new development customers (Machining and contract Manufacturing) with strategic growth of 15% - 20%.

· Manage customer account status & credit control for assigned account.

· Achieve assigned sales target and consistently follow up for purchase order after quotation is submitted to customer.

· Work with cross functional departments for customer request /new RFQ as per SOP0038.

· Review order fulfilment as per SOP0039 and back-up support for sales co-ordinator in order fulfilment that enable smooth daily operations.

· Maintain & service customer satisfaction as per SOP0040.

· Review consolidation of pricing & forecasting and work with customers in fulfilling the forecast.

· Participate in weekly / bi-weekly / monthly sales call with customers with the aim to ensure business needs are on schedule and to arrest any potential / new issues by customers relating to sales and revenue.

· Understand and work with multi-level Bill of Materials.

· Collaborating with the design, production, supply chain, engineering or R & D departments of the company to determine how products and services could be made or modified to suit the needs of the customer.

· Selling on technologically and scientifically company core capabilities to covert to product sales.

· Maintain and ensure Sales and Marketing annual operating budget did not exceed per HOD prevailing directive.

· Managing close relationship with various departments taking deliveries as top priority.

· Any other ad-hoc duties assigned by the supervisor.

Requirements

· Minimum Diploma in Mechanical/Manufacturing Engineering or its equivalent

· Minimum 1 year of relevant working experience.

Skills

1. Technical and Technological Skills

· Knowledge in Navision system platform.

· Strong oral and written communication skills.

· Basic MS Office proficiency.

· Provide quality customer service that meets customer needs and expectations.

· Able to accomplish sales-related reports and presentations.

2. Personal Qualities (Soft Skills):

· Customer-focused and results-driven.

· Able to work independently or with the team.

· Good communication and interpersonal skills in building and maintaining both internal and external relationships.

· Open to explore and decipher new things for professional growth.

* Develop and maintain strong in-store product knowledge

* Assist walk-in customers in purchasing products

* Promote products and optimize sales opportunities

* Attend to customer orders and inquiries

* Perform housekeeping duties to maintain the store’s cleanliness and image.

Requirements:

* Service-oriented and passionate to go the extra mile for customers

* Good discipline and honesty

* Good team player, vigilant and energetic

* Effective interpersonal skills and love to interact with people

* Well-groomed and always observe the good image and reputation of the company

* Required 5 yrs sales experience

* Must be able to work night shift or split shift
* Must be able to work extra hours or weekend if needed

Job Description

The successful candidate will be part of a dynamic team tasked with making KrisFlyer the loyalty programme of choice in Singapore and beyond. Apply for a role as Loyalty Marketing Associate (Communications), in the Loyalty Marketing Department of Marketing Planning Division, to help to increase awareness of the KrisFlyer brand, drive member acquisitions and improve member engagement through effective communications across all channels, globally.

Key responsibilities

- Coding, setting up, and troubleshooting eDMs to be sent via Adobe Campaign Management Tool

- Assisting with the management of KrisFlyer-related pages on SingaporeAir.com and KrisFlyerExperiences.com

- Coordinating marketing and budget tracking administrative activities

- Providing manpower and administrative assistance for on-ground event activities

- Designing and editing artworks with Adobe Photoshop

- Designing and layout of inhouse newsletter

Requirements

- Diploma in any discipline.

- Knowledge and well-versed in HTML coding and eDM content creation.

- Digitally savvy with good proficiency in Microsoft Office suite of products, primarily Excel.

- Meticulous with an eye for detail and possess good communication skills.

- A responsible and supportive/proactive team player with a high standard of excellence.

- Able to work independently as well as be able to multi-task.

This is a 6-months contract tenure with the possiblility of extension.

Non-experienced candidates are welcome to apply!

Responsibilities:

• Manage large scale portfolios, leading them to closure through monitoring of pipeline of large opportunities, working closely within the sales team, partners and end-customers
• Identify key Partners that can drive sales of Solution Area, ensure readiness and focus of the respective Partners, identify capability and capacity gaps and mobilize internal/external resources to bridge the gaps, drive territory plans with respective Partners.
• Develop strategy for identifying, driving & closing Solution Area opportunities for your assigned territory through Partners
• Coordinate pre-sales and sales efforts for the Solution Area with internal (Account Executive, Inside Sales, Cloud Specialist, Territory Channel Manager etc.) and external resources (Partner Sales & Technical teams).
• Build sales discipline and accountability through weekly pipeline reviews through Partners and ensure alignment with internal stakeholders.
• Provide support and coaching to drive excellence in Partner pipeline management, sales forecast and deal close plans for the respective Solution Area.
• Share the stories that sit behind world-class examples of partners who have built disruptive and market leading new practices based on specific Solutions Areas

Requirements:

• Have a Bachelor's Degree in one of the following specializations: Info Systems, Computer Science, Cyber Security.
• Prior experience or internship experience in a sales capacity will be an added advnatage.

Core Responsibilities

• Follow up on behalf of MD for new customers enquiries & follow through on order confirmation
• Communicating with customers, making outbound calls to potential customers, and following up on leads as provided by MD
• Handle potential customers' enquiries and gather feedbacks/comments on product samples and direct to relevant departments
• Generate sales report & quotations
• Co-ordinate and handle admin for specific export shipments
• Any other ad-hoc task as assigned by the MD

Profile:

• Be proficient in both spoken and written English, can speak Mandarin & Bahasa
• High EQ & Customer orientated
• Diligent, good perseverance and follow-up skills
• Highly motivated & energetic
• Ability to manage multiple tasks/ projects simultaneously
• Have strong interpersonal, communications, negotiation skills
• Trustworthy, maintain confidentiality and handle sensitive information with utmost discretion and professionalism.

Other info

• Minimum poly diploma, Food Science or related
• Previous experience in a similar role would be preferred
• Salary: SGD 3,000 to SGD 3,500 depending on experience & suitability
• Daily lunch catered and paid by company
• Company bus from Tampines East MRT to company provided in the morning to work
• Office location in East, prefer candidates living in the East (Pasir Ris/ Loyang/Changi)
• Working hours: Mon to Fri (9am to 6.15pm) and once a month Sat (9am to 12pm)

Location: Pasir Panjang Singapore

Assignment Duration: Contract Role

Desired Start Date: April 2024

End Dae : March 2025

Salary Range: S$8,500 to S$12,500 (depending on experience)

Responsibilities:

• Drive mid-size or large-scale projects from start to finish as a key individual contributor, ensuring successful execution of marketing campaigns, projects, and programs.
• Driving the full lifecycle of campaigns and projects from budget reconciliation to social media promotion. You play a critical role in building client brand recognition by developing strategic project plans or marketing strategy for the larger product.
• Work directly with vendors and internal stakeholders to ensure successful campaigns and sponsorships from start to finish.
• Demonstrate leadership and subject-matter expertise in the broader marketing organization and within a specific team.
• As you guide the integration of multiple adjacent projects, you ensure all stakeholders, agencies, and project managers are working together to deliver high-quality projects with maximized return on investment (ROI).

Responsibilities:

• Market research and analysis: Conduct market research to understand industry potential, competitors and market trends.
• Collect customer needs and feedback, analyze market pain points and opportunities.
• Develop new customers, establish contact with potential customers through channels such as phone, email, and face to face meetings, and understand their needs.
• Plan and organize sales activities, including industry exhibitions, business negotiations, etc: Participate in marketing activities and advertising to enhance the company’s brand awareness and image,
• Searching for potential partners, conducting cooperation negotiations and negotiation with them. Signing cooperation agreements and establish long term stable cooperation agreements and establish long term stable cooperative relationships.
• Regularly write market reports, summarizing market trends and competitors’ situations.
• Work closely with team members to jointly develop and execute market expansion plans
• Any other ad-hoc duties as assign

Requirement

• Bachelor Degree in marketing, logistics management and related fields
• Have strong market insight and business negotiation skills, adept at discovering and seizing business opportunities
• Having good communication skills and teamwork
• Proficient in using office software and market analysis tools, such as Microsoft office, CRM systems
• Having good learning ability and self motivation. Able to continuously learn and adapt to market changes.

Focus:

• Sales Target Achievement and Scientific Promotion of Ethical Products
• Customer Relationship Management
• Analysing sales trends and tracking of accounts
• Product knowledge
• Reporting & Feedback of market news
• Compliance to ISO procedures and Code of Conduct

Duties and responsibilities:

1. Call Coverage

• Regular visits to the targeted doctors in assigned territories
• Pre-call planning and implementation to ensure coverage and frequency KPIs are met
• Maintain an average call rate of 8 to 10 per day
• Prepare call plan quarterly by month, with update on a weekly/monthly basis for approval by superior
• Ensure preparation is made for the planned calls before starting field work for the day
• Timely submission of daily call report
• Update route plan daily if there are any changes
• Update Master Customer List on a regular basis to the management

2. Sales & Promotion

a. Regular review of customer list

• Review and plan medical calls to targeted doctors for specific product messages to ensure increased adoption of the promoted product
• To increase the width and depth of the accounts through – existing, new and lapsed doors

b. Stock Check & Follow ups

• Check stock balance and take/recommend order promptly & adequately
• Check expiry of stocks and remind customers to use them before expiry
• Arrange for returns of the expired returnable/exchangeable stocks if necessary

c. Detailing and Medical Calls

• Detail & promote your assigned products to your assigned doctors and other assigned HCPs such as nurses and pharmacists
• Ensure features and benefits of the assigned products are known to customers
• Apply Sales ACEs effectively
• Constantly remind and improve the HCPs’ adoption of your assigned products through more new patients prescription at the right dose and duration of therapy.
• Negotiate, close and document the sales

d. Building Partnership

• Building partnership with HCPs through better service such as responsiveness and service oriented.
• Promptly follow up on HCPs requests for product information
• Maintain close followup on stock replenishments, returns and other product matters in order to build better business rapport with HCPs
• Propose potential sales expansion solutions to HCPs when the patients prescribed increased and to help them for private sector.

e. Market Intelligence

• Collate doctors’ feedback on your assigned products
• To check on competitors’ activities or potential threats and feedback immediately
• To seek potential sales growth opportunities and propose

f. Complete the Sales Process

• Place orders via ordering system
• Follow-up on sales orders to ensure that the orders have been processed and delivered on time.
• Follow-up on any outstanding issues feedback by customers and seek assistance from superior where necessary.

3. Sales Target Achievement

• Monthly sales forecast after closing on the sales target to be submitted and evaluated with the sales manager on an action plan to achieve the target.
• To track sales performance on a regular basis and be proactive in achieving the target early.
• To achieve sales target on a monthly, quarterly and yearly basis.

4. Sales Analysis and Forecasting

• To analyse sales data to ensure continual improvement in targeting and planning
• To track and update sales data to evaluate achievements

5. Others

• To continuously improve product knowledge by attending Product Training organised by the company and/or principals.
• Review, plan and discuss with Sales management on yearly target.
• To comply with ISO procedures and Code of Conduct
• Assist in conducting market survey when required.
• To support all divisional activities.
• Any other duties assigned.

Requirements:

• Minimum Diploma in Bioscience, Sales & Marketing, or related discipline
• Relevant industry experience in pharmaceutical, healthcare or medical field preferred
• Conversant with MS Office
• Good communication and interpersonal skills

We are looking for an experienced Senior Officer or Supervisor for our Cargo Sales Support & Marketing team. You are responsible for assisting management and account managers to ensure the proper functions of ANA and ANA Cargo in the Asia and Oceania region. You will provide strong support and administrative duties on marketing and services functions in AO region as necessary.

Responsibilities

• Assist management to create regional sales planning (for SE Asia, India and Oceania) and manage sales station activities.
• Provide support to both online and offline sales stations to ensure that our region’s goals and objectives are achieved.
• Monitor, gather, and report competitive activities, latest market development and any cargo related information available in open market to management.
• Prepare various regular and irregular/ad-hoc occurring statistics, sales and operations reports, and/or any other reports as required by management in an accurate and timely manner.
• Update sales rules and ensure they are followed through completely.
• Coordinate all cargo related matters with other ANA cargo sales and GSA (General Sales Agent) offices on a daily and monthly basis.
• Be knowledgeable and utilize all ANA cargo-related software systems. Provide support and guide/instruct GSA as necessary.
• Build and maintain excellent relationship with our partners (ANA team, GSA, forwarders, handle companies, contractors, etc.)
• Be a point of contact between cargo sales offices and other airlines, vendors etc.
• Promote digitalization (web-booking process) to customers.
• Update data/strategies to determine revenue projections.
• Prepare documents for sales target.
• Perform accounting activities in compliance with rules and procedures.
• Coordinate with public relations entities on a monthly basis regarding cargo sales for responsible region (SE Asia, India and Oceania) on promotional publications.
• Maintain and renew contracts for office equipment, office supplies and sales materials.
• Perform any other duties as directed by managers.

Qualifications

• Diploma/Degree in Marketing, Logistics, Supply Chain Management, International Trading, Accounting or Business Administration.
• Minimum 2 years’ experience in the cargo or logistics industry (airlines, forwarders, logistics providers).
• Candidates with basic accounting knowledge will be an advantage.
• Knowledge of aviation, international trading especially cargo operation will also be an advantage.

Skills and competencies:

• Proficient in MS Office applications (Word, Excel, Power Point).
• Strong in numerical and math ability to apply concepts of basic algebra and geometry (calculate discounts, interest, commissions, proportions, percentages, area, circumference and volume).
• Analytical with problem solving skills.
• Meticulous with high degree of accuracy and attention to detail.
• Pleasant personality with good interpersonal skills (teamwork spirit).
• Ability to communicate with diverse groups of people from different cultures in Asia.
• Proactive, self-motivated individual who works well independently.
• Innovative and able to adapt to industry changes.
• Organized and able to prioritize tasks.
• Open to travel in Asia Oceania region including Japan.

Job Description

• Making sure that all customers deadlines are met; to ensure overall customer satisfaction
• Coordinate customers requirement with internal teams
• Able to handle our customers in various circumstances, even when they are being difficult
• Follow up closely on tight deadlines and ensure our teams can meet them
• Provide ideas and solution paths to customer and internal teams
• Meeting with customers and stakeholders where required to make communication easy and transparent regarding project issues and decisions in services
• Analysing new project / program risks and feedback to management
• Attend conference calls with US and / or Europe customers when required.
• Work on the costing provided by procurement team to provide quotations to customers
• Track quotations that are sent and follow up on open items / statuses closely
• Any other duties assigned by the lead from time to time.

Job Requirements:

• At least Diploma, Advanced/Higher/Graduate Diploma in Business Management, Business Administration or Sales & Marketing is preferred.
• At least 2 year(s) of working experience in related field is required for this position.
• Preferably Junior Executive specializing in Corporate Sales or equivalent.
• Working experience in Manufacturing Environment will be advantageous.
• Proficient in Microsoft Excel (VLOOKUP, PivotTable, etc.), Outlook, PowerPoint.

Job Description & Requirements
The role of a Sales Support Executive / Coordinator / Admin is responsible for rendering all the after-sales support services to the customers. This includes processing of orders, preparing internal & external credit notes, payment collection, preparation of quotations, contracts, mailers, samples and coordination with other departments.

Specific Responsibilities
1. Responsible for taking customers’ orders via phone or email, input into system, print and sort the invoices.

2. Responsible to prepare internal & external credit notes.

3. Responsible for payment collection from customers.

4. Assist in the preparation of quotations / contracts / mailers / samples for sales team.

5. Assist point between customers and logistics department on all logistics matters.

6. Assist to check and coordinate on supply issues with warehouse, purchasing and production departments.

7. Maintain and replenish sales samples drawers.

8. Attend to office deliveries/mails as we do not have receptionist.

9. Assist in the preparation of the monthly report on sales performances to the management for sales performance evaluation when required.

10. Any other area of responsibilities that the company deems necessary.

Competency Requirements
1. GCE ‘O’ level.
2. NAV/Microsoft Dynamics 365 Business Central will be an added advantage.
3. Communication skills for coordination and customer service.

Working Hours
Monday - Friday : 8 30am - 5 45pm (1 Hour Break)
Saturday: 8 30am - 2 30pm (1 Saturday Shift Every 4 Weeks)

Job Description

• Making sure that all customers deadlines are met; to ensure overall customer satisfaction
• Coordinate customers requirement with internal teams
• Able to handle our customers in various circumstances, even when they are being difficult
• Follow up closely on tight deadlines and ensure our teams can meet them
• Provide ideas and solution paths to customer and internal teams
• Meeting with customers and stakeholders where required to make communication easy and transparent regarding project issues and decisions in services
• Analysing new project / program risks and feedback to management
• Attend conference calls with US and / or Europe customers when required.
• Work on the costing provided by procurement team to provide quotations to customers
• Track quotations that are sent and follow up on open items / statuses closely
• Any other duties assigned by the lead from time to time.

Job Requirements:

• At least Diploma, Advanced/Higher/Graduate Diploma in Business Management, Business Administration or Sales & Marketing is preferred.
• At least 5 year(s) of working experience in related field is required for this position.
• Preferably Junior Executive specializing in Corporate Sales or equivalent.
• Working experience in Manufacturing Environment will be advantageous.
• Proficient in Microsoft Excel (VLOOKUP, PivotTable, etc.), Outlook, PowerPoint.

Job summary (F&B Sales Department)

1) Responsible for the sales objectives set by the company.

2) Work cohesively with the F&B Sales team.

Area of responsibilities

1) Sector – Food & Beverage (Cafes, Central Kitchen, Distributors, Restaurants, etc) and Hospitality (Hotels, etc).

2) Achieving the sales target set by the company.

3) Responsible for bringing in new customers and making appointments.

4) Responsible to handle customers enquires, direct marketing and contract review activities.

5) Realising the maximum account potential of company’s customers. (Example: Promote new products, upsell more items).

6) Minimise the incidences of lost customers to competition.

7) Work cohesively with Indoor Product Specialist to increase sales target.

8) To update the company on all customer’s feedback on products / services.

9) Attend to the urgent deliveries requested by the customers.

10) Any other area of responsibilities that the company deems necessary.

Competency requirements

1) Class 3 License

2) GCE ‘O’ level.

3) Communication skills, Outgoing personality.

4) Prior B2B sales experience.

Working Hours
Monday - Friday : 8 30am - 5 45pm (1 Hour Break)
Saturday: 8 30am - 2 30pm (1 Saturday Shift Every 4 Weeks)

• Promote the implementation of sales management policies and systems throughout the network and provide support
• Assist in completing the setting and decomposition of sales management indicators
• Monitor sales management indicators and assist in analyzing the causes of abnormal indicators
• Establish and improve the sales analysis and management evaluation methodology, and implement promotion training, and regularly analyze and output sales work reports based on the methodology, find problems, put forward improvement suggestions, and follow up the results
• Promote the implementation of the sales assessment and reward system for business promotion projects, and effectively motivate the performance of the sales team

Requirements:

• A bachelor's degree is required, logistics management major is preferred
• Possess rich theoretical knowledge in data statistics and analysis
• 5 years and above experience in the transportation or logistics industry
• Strong data analysis skills
• Good communication skills
• Strong sense of work responsibility and teamwork spirit

The Commercial & Marketing Executive is responsible for overseeing the daily operations of all online stores. This includes managing inventory, overseeing customer service, monitoring sales and profits, and collaborating with marketing and web development teams to optimize the website and improve the user experience.

Key Responsibilities:

• Manage day-to-day operations of the online store, ensuring that all orders are processed and shipped in a timely manner
• Oversee inventory management, ensuring that products are stocked and available for purchase
• Monitor sales and profits, identifying trends and opportunities for improvement
• Collaborate with marketing and web development teams to optimize the website and improve the user experience
• Manage customer service operations, ensuring that customer inquiries and concerns are addressed promptly and effectively
• Analyze data and metrics to track performance and identify areas for improvement
• Develop and implement policies and procedures to improve efficiency and productivity
• Manage relationships with vendors and suppliers to ensure timely delivery of products and services
• Stay up-to-date with industry trends and best practices and incorporate them into the online store’s operations
• Manage a team of employees including hiring, training and performance management

Requirements:

• Bachelor's degree in business administration, marketing, or a related field
• Minimum of 5 years of experience in online retail operations or a related field
• Excellent leadership, communication and interpersonal skills
• Strong analytical and problem-solving skills
• Experience with e-commerce platforms, inventory management systems, and analytics tools
• Familiarity with web development, digital marketing, and social media platforms
• Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
• Strong organizational skills and attention to detail

• Develop and implement sales development strategy considering TVS SCS capabilities, trade lanes and business plan to meet or exceed assigned sales targets
• Identify and jointly develop differentiators with internal stakeholders that will increase our new customer acquisitions and retentions e.g. IV specialisations and solutions etc
• Identify and win new customer opportunities by developing a strong pipeline and executing the opportunity win plan well
• Establish and manage network of customer contacts in order to build relationships and trust between TVS SCS and the customer at various levels
• Drive strategies to establish value-creating partnerships with customers
• Transform discussions of potential opportunities into actionable future plans with customers
• Maintain optimal sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
• Optimise GP and adjust selling prices by monitoring costs, competition, and supply and demand
• Oversee coordination with relevant departments on meeting customers’ requirements
• Write up SOP for each secured customer and go through SOP with concerned operational parties to ensure that all understand the required processes
• Facilitate in resolving service issues with the customer as appropriate and requested
• Update all sales activities in Salesforce to ensure accurate and timely monthly sales reporting to the Country HOS and country / global management
• Develop and coordinate effective use of marketing collateral, materials and all customer related information with relevant team members in marketing and administration
• Perform any other job-related duties as assigned by the reporting manager and country / global management

Qualifications and Experience

• Minimum Bachelor’s Degree in Marketing, Sales, or an equivalent field is preferred
• 5 to 8 years in sales positions in the Logistics or Freight Forwarding industry is preferred
• Proven experience in business development and strategic account Management
• Strong market knowledge in freight forwarding, supply chain solutions, preferably with specialisations in certain industry verticals
• A sound understanding of leveraging a sales process to uncover customer needs, present appropriate solutions and close business
• Must have experience in working within a multi-national / cultural environment
• Strong organizational, business writing and negotiation skills
• Proven ability to multi-task and drive profitable revenue from multiple accounts
• Strong leadership qualities and motivation skills
• Ability to communicate and interact effectively across various levels with internal stakeholders

Working hours:

1. Tuesday to Friday 10:00 AM to 06:00 PM

2. Saturday 10:00 AM to 04:00 PM

a. Assist customer enquiries & complaints

b. Manage all work permit transactions in MOM Portal (Application, Issuance, Appeals, Transfer & Booking of MOM Card Registration Appointment)

c. Escalate appeals to MOM via email/call when required

d. Follow-up closely on rejection cases with Employers directly to resolve the appeals

e. Provide admin support to ensure all documents are completed in an accurate and timely manner

f. Email Employers for signature request when required

g. Purchasing and liaising with insurance company when required

h. Update regularly on Work Permit status

i. Manage MDW’s biodata record check

j. Manage the booking of SIP

k. File payment receipts when required

l. Send Transfer list to team when required

m. Send MOM QR & transfer consent form to Employers for transfer cases

n. Create Job sheet for helpers prior to arrival

o. Update when helper return for transfer or repatriated

p. Print documents when required in office

q. Assist in any ad-hoc duties assigned

Responsibilities

• Manage day-to-day sales and operations of aesthetics medical spa business
• Achieve personal and outlet sales targets consistently
• Identify, recommend and promote appropriate face, hair removal and body aesthetic treatments
• Work closely with the Marketing Department on the execution of sales and promotional activities, handle social media/phone enquries
• Build customers relationships into long-term clients
• Handle customers’ feedback and provide service recovery where necessary.
• Evaluate staff performance, provide feedback and coaching.
• Analyse, maintain and develop standard operating procedures
• Handle ad-hoc duties and projects assigned by management
• Build and motivate the operations team to boost sales performance

JOB REQUIREMENTS:

• Required language(s): English, Mandarin (in order to handle Mandarin speaking customers.)
• Required Skill(s): team management, sales and operations, consultation, customer service
• At least 3 years of relevant sales experience in the aesthetics industry and experience in outlet management preferably in a medi-spa environment
• Prior experience in aesthetics treatments such as lasers, hifu, radiofrequency, fat freezing, emsculpt, hair removal etc
• Well-groomed with a pleasant personality
• Results driven and service oriented with proven sales track record.
• Strong aptitude in sales promotional techniques
• Willing to work 5.5 days (6 off days per month)