• Position : Sales Executive (Freight/Forwarding)– Up to $4,500 – Temasek Avenue
• Location : Temasek Avenue
• Working hours : 5 Days Work Week – Monday to Friday: 8.45 AM to 6.00 PM
• Salary (commensurate with experience) : Up to $4,500 + Mobile Claims + AWS + Performance Bonus + 14 Days Annual Leave + Medical Allowance (No Cap) + Dental (up to $300 per year) + Gym ($150 per month)
• Duration : Perm
• Industry : Shipping Services

Responsibilities:

• Management of MLO / NVOCC account – complete responsibility for all assigned
• MLO/NVOCC account for their requirements on all trade lanes and basic follow up calls.
• Active participation in the end-to-end sales process involving proposal/quotation/BAF notice/Rate Negotiation/Closing spot Ad hoc rates
• Making sure dead freight contracts are running well and in case of any assistance ensure regular calls are done to the concerned client for DF arrangement.
• Ensure and achieve the sales target set for various trade/service corridors. Oversee agency performance.
• Ensure customer service satisfaction and good client relationship through regular calls and customers meetings. Handle customer complaints and provide corrective actions promptly.
• Identify customers needs, opportunities and key buying factors to provide tailor made solutions.
• Attend to customers’ queries on product and service on daily basis.
• Source and develop client referrals.
• Work closely with cross functions and relay important information
• Monitor competition, market conditions and product development through close dialogue/engagement with agents/customers, to consider the appropriate actions.
• Contributing to the development of marketing strategies.
• Develop and maintain a customer database with sales activity record.
• Any other duties as assigned

Requirements:

• Minimum Diploma Qualifications
• Minimum 1 year of experience in freight shipping or forwarding industry
• Proficient in Microsoft Office
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Senior Consulting Manager (APAC)

Reg no.: R21101247 | EA No: 13C6684

Client Administration Support

· Collecting and Handling return mail

· Stock level management

· Administrative team support

Procedures

· Respects procedures & policies at all times

Production Related

· Ensure sufficient stationery for processing the jobs through inventory and stamp management

· Obtaining stationery quotations from vendors

· Arranging for couriers for deliveries and lodgments

Miscellaneous

· Assist in office and pantry orders

Competencies required

· Knowledge of Excel and Word are required

Client centric at all times

· Fluent in spoken and written English

· Attention to details

· Time management and organization skills

· Listening skills

· Team player

Purpose:

• To support FUJIFILM Business Innovation Asia Pacific (FBAP), FUJIFILM Asia Pacific (FFAP) and Operating Companies (OpCos) to make use of digital technology (i.e., Microsoft Power Platform, etc) to achieve business transformation through automation and productivity improvement
• To perform the role of DX Technology Subject Matter Expert
• To drive the Centre of Excellence of the DX technologies within the Asia Pacific Region

The key roles and responsibilities are as follows:

• Supports advanced inquiries that cannot be answered by the community. This involves investigating on the issues reported, providing resolutions or workarounds
• Escalate and coordinate with Microsoft and related departments (HQ DX Initiative Department, ICT, etc.) to resolve the problem
• Review and support the design and construction of systems by the DX champions from FBAP departments/Opcos
• Deploy Operations DX activities from a technical perspective so that other departments and OpCos can learn about and implement them
• Research, learn and distribute information on new technologies such as Artificial Intelligence (AI) and Machine Learning (ML)
• Collaborate with L&D to setup in eLearning platform, where required
• Provide expert knowledge on the usage of the DX technologies to improve the technical approach or design of DX project initiatives
• Provide 24x7 systems support according to Opco/FBAP/FFAP business unit SLA
• Provide periodic reports to reporting manager on work assignment status/project progress
• Other duties as assigned

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

• At least 10 years information & communication technology experience in an MNC
• Degree in Computer Science / Engineering or IT related fields
• Highly proficient with DX technologies (Microsoft Power Platform)
• Familiar with High Tech Industry
• Good IT support and troubleshooting skills
• Proficient in business as well as technical writing / documentation
• Good knowledge in application deployment & solutioning
• Good interpersonal and communication skills, both written and verbal
• Customer focus and have business sense
• Organizing, planning & good time management
• Accountable, decisive, good leadership and emotional intelligence
• Good analytical / problem-solving skills
• People oriented and good interpersonal skills in handling both internal & external resources
• Team work & collaboration with internal & external resources
• Professional ethics & integrity
• Change adaptability, flexible, able to work under pressure or tight deadlines

Interested candidates who wish to apply for the position, please click "Apply".

EA Licence No: 11C5502

EA Registration Number: R23118280

• Position : Luxury Watch Boutique Executive / Assistant (Retail Sales) – Up to $5,000 Basic – Central – ALL WELCOME!
• Location : Central
• Working hours : Retail Hours (44 Hours Per Week)
• Salary (commensurate with experience) : Up to $5,000 + Performance Bonus + 14 Days AL + Grooming and Transport Allowance + Commission and Incentives (to be discussed)
• Duration : Perm
• Industry : High End Luxury Watch Retailer
  

Responsibilities:

• Attending to customers with professionalism
• Ensure availability and adequacy of attractive visual presentation of merchandise
• Any other ad-hoc duties assigned
  

Requirements:

• Experience in luxury retail or hospitality industry
• Willing to work retail hours with rotating shift

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract***

Jeslyn Tan
Consulting Manager (APAC)

Reg No.: R21101247 | EA No.: 13C6684

The Department and position

The department is responsible for development and maintenance of Capital Market applications used by worldwide users.

In a challenging and multicultural environment, the candidate will mainly provide functional and technical expertise on Treasury & ALM scope. This application is based on KONDOR+. The candidate will join the Singapore team to support KONDOR+ application and BLOFI, an CACIB in-house application.

Main responsibilities

• Provide functional and technical expertise on KONDOR+.

- Requests management (users and others IT teams)
- Operations management

- Application monitoring

- Incident Management

- Problem Management

The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.

Qualifications and Profile

• Candidates should have 5+ years experience in support activity.
• Strong knowledge on KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• Candidates should have ITIL certification.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+ Murex, Calypso…) is an advantage
• Should be able to do
  • SLA & KPI management, Client communication & interaction
  • Predictive analysis, consulting, escalation management
  • Risk analysis and project execution
• Knowledge in Capital Market FO/BO environment is an advantage
• Strong knowledge in Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.
• Knowledge of monitoring solution ITRS Geneos is an advantage
• Good knowledge Microsoft Office
• Careful observance of standards and processes
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills
• Ability to work well under pressure
• Autonomous, self motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

Education & Work Experience:

• Expert level (min. 5 years)
• Master’s degree in relevant specialities

Note: If person is strong in some skills and weak in others, CA-CIB will make efforts to train the person in relevant areas.

Shift Timings:

Person will have to work in shifts as support is requiring 24H/5 Support.

(7:00 ~ 16:00) (16:00 ~ 1:00 next day) (23:00 ~ 8:00)

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Responsibilities:

This role is responsible for providing business support assistance, corporate strategy(executional) support, and coordinating marketing communications for the CEO office. The role reports to CEO and involves handling various tasks and responsibilities in both offices to ensure the smooth functioning of daily operations and the overall efficiency of the business and the responsibilities associated with the role :

Business Support:

• Provide full secretarial and executive administrative support for the CEO and CSO (Chief Strategy Officer)
• Detailed minute-taking during meetings and presentations during management meetings and when needed by CEO and/or CSO
• Coordinate the corporate communication and prepare corporate presentations needed for internal purposes or external correspondence
• Liaise with Legal Counsel and Regulatory Compliance on managing matters of the business
• Manage scheduling, prioritization and preparation for all engagements and coordinate/plan travel schedules involving the CEO and CSO, and Senior Management Team(where needed)

Corporate Strategy Support:

• Preparation/compilation of management reports, statistics, presentations, meeting agendas, as well as prepare presentation materials for strategic meetings
• Support on corporate strategy project management and tasks
• Understanding budgeting and expense management – financial acumen will be advantageous
• Act as the prime interface to the CEO and working teams, specifically the senior leadership
• Support marketing communications with the Marketing team in terms of project administration and
• Organise CEO office events and team-building sessions
• Other ad-hoc duties as assigned by the CEO

Pre-requisites:

• Education: Degree/ Diploma, Business or the Sciences
• Experience needed: 3 to 5 years of working experience, preferably with the management level
• Professionalism: Maintaining a high level of professionalism in all interactions, including dress, demeanor, and good communication skills, both written and verbal, is crucial in representing the executive and the organization.
• Resourcefulness: ability to find creative solutions to challenges or locate information quickly. Resourcefulness is a valuable trait
• Multitasking capabilities and Flexible: Handling multiple tasks simultaneously and the ability to juggle various responsibilities in a highly organised without becoming overwhelmed is essential. Being flexible and adaptable is key to meeting the shifting demands and a fast-paced environment
• Proficient in MS Office applications (Outlook, Words, Powerpoint, Excel etc) especially Excel and Powerpoint

Job description:

· Must be open and willing to new challenge; and meet new people for potential sales.

· Ability to work under sales quota and a certain level or pressure when required.

· Lead Generation –Expand the client database by performing cold calls and network at events to generate new sales leads and able to convert cold calls to meetings with potential clients.

· Account Management – stay in touch with existing clients to be on top of their mind when they need our services.

· Client retention – know your clients needs to maximize their spending power by providing variety of solutions.

· Customer Service – ensuring smooth execution and operations on site during events.

· CRM – maximize your sales generation potentials by managing your sales funnel in CRM.

· Leisure Academy

• Keep meeting minutes
• Manage day-to-day office administration duties including scheduling of required meetings as instructed by Manager, health check of stationeries, office equipment, inventory and observing orderliness
• Administers proper communication channel and information flow from internal to other departments
• Assist Manager with review and update of EasyChef’s SOP’s
• Ensure compliance with the Academy’s policies, SOPs and practices
• Experience in CRM system and social media channels (Facebook, LinkedIn, Instagram)
• Provide direct support to Manager of EasyChef

Job requirements:

· Excellent written communication and interpersonal skills.

. Able to speak Mandarin language to service the Chinese speaking customer.

· Resourceful and independent thinker.

· Outstanding planning and organizational skills.

· A multi-tasking team player

· High Self-discipline

· Min. 2 years in Sales and events with performance track record.

MLION CORPORATION is a Foundation Solution company that focuses on Port and Waterfront Developments, Civil Excavation and Power Generation related infrastructure in the Asian region.

Being a market leader in our industry, we provide customised solutions to our core products such as sheet piles, steel pipes, tie rods, long and flat steel products, and crane rails. We further value add to the supply chain by providing downstream services such as warehousing, storage, and logistics to access local markets.

Moving with the highly digitalised world, MLION is excited to launch our GoListid marketplace platform. GoListid is the next generation B2B platform which provides pre own steel material for the construction market. Our vision is to provide steel a second lease of life and to promote sustainable use of steel material. GoListid provides sellers with a wide network of targeted domestic and international Buyers while listing their material with trust, transparency and services to facilitate the transaction.

We are looking at having enthusiastic candidates to join our robust team as we develop new businesses that will help to create connectivity and accessibility. We believe that having fresh inputs will be paramount to the success of our platform launch.

Roles & Responsibilities

● Be part of our customer service executives interacting with our customers for the deal-making process (facilitating negotiations for buying or selling steel material);

● Work closely with cross-functional teams to ensure pleasant customer experience (e.g. operations, logistics, finance, etc.)

● Address any queries from our customers via the chat system.

● Escalate any key issues raised by customers during the deal-making process.

● Contribute towards customer service readiness when preparing to launch in new countries.

● Achieve key performance metrics (e.g. response time, customer satisfaction, etc.)

● To handle cold calling to find new customers and new leads

● To be able to visit the yard and site when needed

● Perform any other duties as assigned

Requirements

● Min. GCE ‘O’ levels

● 1 - 2 years of experience in customer service for a commercially launched product.

● High levels of ownership and ability to communicate clearly and effectively with customers.

● Problem-solving skills to ensure customers have the best experience during the deal-making process.

● Experienced in at least one of the following areas: customer service software, marketplace platform, dealmaking is a plus.

Chugai Pharmabody Research Pte. Ltd. (“CPR”) was established in Singapore as a wholly-owned subsidiary of Chugai Pharmaceutical Co., Ltd (Chugai), a member of Roche group, in January 2012 and started operations on July 2, 2012. Located at Biopolis in Singapore, it aims to generate new antibody drugs based on Chugai’s proprietary antibody engineering technologies, such as recycling antibody®, sweeping antibody®, bispecific antibody, various Fc engineered antibodies, and other new antibody engineering technologies that are under development.

Research Support Leader in Research Support Unit

Executive Assistant to CEO and Administration Head:

· Manage staff who coordinate and liaise with internal and external parties for all meetings and conferences arranged.

· Assist the facilitation of collaboration with Chugai/Roche/Genentech and/or external research institutions, including internal research activity

Committee Activity Management:

· Manage staff who provide secretarial and administrative support to the various research committees, ensuring compliances with Chugai group policy and local regulations.

· Update the process and system to make review and approval process sustainable.

Operational management:

· Manage staff who coordinate with internal and external parties on shipping related matters.

· Maintain the policies, guidelines, and SOPs related to research support activities.

Facility Management:

· Manage staff who establish short term (1 – 3 years) and long term (5 years and above) facility management plan to be in line with company’s business continuity plan.

· Arrange the relocation of lab and equipment in line with research activities.

Requirements:

· General degree with minimum 10 year of operational experience in the life sciences industry.

· Good knowledge of local research practices and research and development regulations.

· Strong organization skills and good verbal and written communication skills.

· Proficiency in Japanese Language is a must to liaise with Japanese speaking colleagues and clients.

Interested applicants are invited to email their detailed resume, qualifications, availability, current and expected salary to: [email protected]

For more information regarding our Company, you may refer to our website at:
http://chugai-pharmabody.com/

We regret that only short-listed candidates will be notified

If you are an organised person who are details oriented and enjoy interacting with people, we look forward to your application.

The Job:

• Support annual customer segmentation process including review with the different product that incorporate customer behavior performance values to optimize decision making for sales.
• Develops and implements sales strategy, new business/membership/client development, retention of clients/members, identification of entrepreneurial enterprises and relationship management strategies.
• Maintaining cloud-based customer relationship management (CRM) software, reviewing, and refining of existing sales SOPs and KPIs.
• Generating reports and presenting to organisation stakeholders, working closely with senior management to ideate new sales strategies.

Requirement:

- Degree in relevant industry / events/functions preferred.

- 5 years in sales customer facing role or internal sales support is preferred.

- Proficient in MS Powerpoint and Excel

- Good communications skills

- Knowledge in tender process and Salesforce

- Good writting skills

Job Description & Requirements

As a Sales Manager, your primary responsibility is to lead and manage the sales team's activities to achieve sales targets and drive revenue growth for the company. You will play a crucial role in developing and implementing sales strategies to maximize the organization's market penetration and enhance its competitive advantage.

Responsibilities:

• Develop and execute sales strategies, plans, and targets that align with the company's overall objectives.
• Manage and lead the sales team, providing guidance, coaching, and performance management to ensure the team meets or exceeds sales targets.
• Assess and improve the sales process, identifying areas for optimization and implementing necessary changes.
• Establish and maintain strong relationships with key clients, partners, and stakeholders to drive business opportunities and foster customer satisfaction.
• Monitor industry trends, market conditions, and competitor activities to identify potential risks and opportunities.
• Collaborate with cross-functional teams such as marketing, product, and operations to ensure effective alignment and coordination of efforts.
• Analyze sales data and metrics to track performance, generate accurate sales forecasts, and produce meaningful reports for management.
• Nurture a high-performance sales culture, fostering teamwork, motivation, and a customer-centric approach.
• Stay up-to-date with industry developments, emerging technologies, and sales techniques to continuously enhance your knowledge and skillset.

Requirements:

• Proven experience as a sales director or in a similar senior sales leadership role.
• Strong track record of sales achievement and meeting/exceeding targets.
• Excellent leadership and managerial skills, with the ability to motivate and inspire a sales team.
• In-depth understanding of sales principles, strategies, and techniques.
• Proficient in data analysis, reporting, and forecasting.
• Exceptional communication, negotiation, and presentation skills.
• Results-driven and customer-focused mindset.
• Bachelor's degree in business administration, marketing, or a related field (advanced degrees are preferred).

By effectively fulfilling these responsibilities, you will contribute to the success and growth of the organization's sales efforts.

Responsibilities

Teaching related hardware AV and IT products to customers and answering any of their questions regarding the products

Responsible for the sales and marketing of AV products (eg. Projectors, Audio Systems, Visualiser, etc.) to customers

Maintaining and expanding new and existing customer base

Requirements

Min 2 years experience in local AV/ Electronic / IT related products

Basic IT knowledge

Good Presentation, analytical, communication and interpersonal skills

Possess Driving license and own vehicle is a must

Entry-level candidates are welcome to apply

Attractive remuneration package with high commission

Responsibilities

· Support sales team on order processing, and delivery arrangement for local and overseas

· Assist customers in pre and after-sales support

· Attend to sales enquiries via email phone call

· Assist other task given by Manager

· Able to perform repetitive tasks; good communication and organizational skills, attention to details, a team player and possess a positive working attitude

· Proficient in Microsoft office

· Mature and able to work independently

· Able to work with different departments

· Assisting R&D team on administration matters

· Involve in meeting to take minutes

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Overview:

We are seeking a highly motivated and experienced Sales Executive to join our dynamic team. The ideal candidate will have a proven track record of working closely with the procurement departments of supermarket chains, convenience stores, and similar retail environments. This role requires a strategic thinker who can identify opportunities, negotiate contracts, and build lasting relationships with key stakeholders to drive sales growth and market penetration.

Key Responsibilities:

• Develop and implement effective sales strategies to achieve sales targets and expand our customer base within the supermarket and convenience store sectors.
• Build and maintain strong, long-lasting relationships with procurement departments, key business executives, and decision-makers within the retail industry.
• Conduct market research to identify selling possibilities and evaluate customer needs actively.
• Prepare and deliver appropriate presentations on products and services, tailoring proposals to the specific needs of each client.
• Negotiate contracts and close agreements to maximize profits while ensuring clients’ satisfaction.
• Collaborate with the marketing team to identify and grow opportunities within territories.
• Analyze sales data and reports to identify trends, and forecast sales to optimize sales strategies.
• Provide accurate and timely sales forecasts and reports to the management team.
• Attend industry events, conferences, and meetings to network with professionals in the supermarket and retail sectors.
• Stay up-to-date with new product launches and ensure sales team members are on board.

Requirements:

• Proven work experience as a Sales Executive, with a specific focus on the procurement departments of supermarket chains, convenience stores, and related retail outlets.
• Strong understanding of how procurement departments in the retail sector operate and the ability to navigate their processes to secure contracts.
• Excellent negotiation, communication, and interpersonal skills, with a knack for building rapport with clients and stakeholders.
• Ability to create and deliver presentations tailored to the audience's needs.
• Proficient in CRM software and Microsoft Office Suite.
• Diploma or equivalent in Business Administration, Sales, or a relevant field.
• Ability to travel as required to meet clients, attend trade shows, and develop business opportunities.

What We Offer:

• Competitive salary with performance-based bonuses.
• A dynamic and supportive work environment where you can grow your career.
• Opportunities for professional development and training.
• A chance to be part of a passionate team committed to making a difference in the retail industry.

How to Apply:

Please submit your resume along with a cover letter outlining your experience in working with procurement departments in the supermarket and retail sectors to [email protected].

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are looking for a Agreement Sales Manager. This is a permanent opportunity, and its location is Singapore.

Your role will include the following accountabilities:

• You will act as Capture Team Leader, and you assign a team of specialists to support and develop the opportunity into a long-term service agreement
• Lead the Customer negotiations.
• Involve and inform the various stakeholders within the Customer and Wartsila organisation.
• Manage, report the progress, and successfully close the assigned opportunities.
• Orchestrate Co-Creation and close the pilot case deals together with the business development team.
• Ensure the won deals provide agreed margin to Wärtsilä.
• Strengthen cooperation with key stakeholders.
• Ensure correct risk mitigation actions are taken and the internal procedures are followed.

To be successful in this role, you should have:

• Good understanding of Marine market and the customer earning logics preferably by having worked at a shipping company (onshore or offshore)
• MSc / BSc in Engineering, Marine or comparable commercial education
• 5 years+ relevant experience in Marine Agreements or Marine B2B sales
• A proven track record of developing complex commercial sales cases including consultative selling skills.
• Demonstrated experience in leading a cross-functional matrix team.
• Strong ability to extract customer value including mapping explicit and implied needs.
• Ability to convey and build complex solutions working in a decentralized organization.
• Capable of managing a variety of stakeholder networks and navigating through different priorities, coupled with strong influencing skills.
• Full proficiency in English plus other languages
• Entrepreneurial drive and want to make things happen.
• People first mind-set and understanding that results come through teamwork and collaboration.
• Readiness to travel; 30 – 40% in the Middle East & Asia area.

Why you and us
All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

Our client is a well-funded mobile game producer headquartered in Singapore. They have successfully launched three global mobile games with over 20 million players to date. They are looking for 3-5 game operation specialists based in Singapore to support their global user communities.

Job Responsibilities:

• Manage player communities, and organize community events regularly to enhance community engagement and retention.
• Perform multidimensional analysis of game versions, summarize version performance, and provide optimization recommendations to the team while coordinating their execution.
• Exhibit high data sensitivity to deeply explore user demands through data analysis, expanding the game's commercial potential.
• Monitor game-related data, and promptly identify and resolve issues to ensure smooth game operations.
• Conduct regular retrospectives, compile project reports, internally accumulate experience within the team, and provide data analysis and theoretical support for the formulation of subsequent game version strategies.
• Immerse yourself in the gaming experience, understand player needs through interactions with players, collect player activity suggestions, and provide timely feedback.

Requirements:

• Proficient in both Chinese and English
• Familiar with game-related suggestion channels, such as email and AIHelp