Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a IT Support Specialist to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Configure network and security devices to specified versions
• Conduct power and functionality tests
• Handle inbound and outbound devices for logistics
• Maintain inventory of spares and maintenance devices
• Ensure adherence to workplace processes and procedures
• Prepare necessary paperwork and documentation
• Communicate regularly with relevant teams
• Provide training and guidance to new engineers
• Perform other administrative tasks as needed

Requirements:

• Diploma in related field
• Relevant experience
• Entry level are welcome to apply. Training provided.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Responsibilities

• Assist in day-to-day administration (technical and services) which includes handling of all incoming and outgoing correspondences, data entry & filing
• To provide sales support functions to technical and service, preparation of quotation, P/O, invoice, D/O and coordination with customers on servicing, repairing, spare part and chemical deliveries.
• Assist in stock monitoring and ordering including keeping an account of physical inventory (stock count).
• To receive, check and arrange incoming stock in warehouse.
• To in-charge of Winterhalter service hotline, co-ordinate with technical team, liaise of servicing, repairing schedule.
• Able to work independently while remain a strong team player.
• Follow up with clients on sales quotation, customers inquiries and repair jobs to be done.
• To follow up sales payment from customers.

Job Requirements

• Min GCE ‘O’ Level, ITE, Diploma / Degree
• Proficient in MS Office applications
• Good communication skills and willing to learn
• Entry Level are welcome to apply, training available.
• Able to work independently while remain a strong team player
• Hardworking and responsible
• Willing to be on call during off hours and during weekend
• Preferably able to commence work soon upon offer of employment

Other Information

• Working location Toh Guan Road East, Jurong East
• Working Hour: Monday to Friday, 9 am to 6 pm

To Apply:

Interested candidates please forward your resume.

Please ensure the following information is provided in your application: -

1) Current salary

2) Expected salary

3) Reasons for leaving (Past and present employment)

4) Notice period

• Reporting to General Manager of International Sales
• Handling indoor sales inquiries and orders by phone or email
• Preparing and processing sales orders and quotations
• Developing and maintaining a filing system for managing sales databases and updating sales records
• Preparing data sets for Management reporting and internal controls
• Oversee and be operational in the Order to Cash (OTC) process.
• Take a lead in the Sales Support Division within the International Business Department
• Uphold SOP processes and standard
• Support the International Business Department in Admin matters and controls.

Requirement:

• Diploma in Business or its equivalent
• Good in Microsoft excel is a must
• Ability to adapt in a fast paced environment
• Good communication & listening skills

5 days work week

Woodland. (Co. tpt pick up at designated MRT station)

Food Manufacturing Indistry

Interested candidates, please forward a detailed resume and email to [email protected]

Tempserv Pte Ltd
License No: 06C3745
Attention: Audris Teo / EA Personnel No: R1102063

Title: Sales Manager

Location: Ubi, Singapore

Salary Range: SGD 3,000 - SGD 4,500 + Commission

Type: Full-Time

About the Role:

Reporting directly to the Director, the Sales Manager plays a crucial role in our dynamic and growing sales team. You will be tasked with selling IT services and solutions to large SMEs and MNCs, managing the full sales cycle from prospecting to deal closure. This position offers excellent career progression opportunities, allowing successful candidates to lead a team and eventually manage a business unit.

Key Duties & Responsibilities:

• Proactively engage in direct sales activities to acquire new B2B customers through calls and visits, leveraging the company’s existing client base and your personal contacts.
• Maintain and enhance relationships with existing customers, expanding business opportunities.
• Participate in weekly sales meetings and provide updates on sales developments.
• Manage sales funnels and achieve monthly and quarterly sales targets through cloud software.
• Collaborate closely with technical staff and key technology partners on leads, partnership events, and business opportunities.
• Secure sales and meet financial targets by bringing quotations to closure.
• Identify and capitalize on business opportunities through Gebiz and related portals, submitting ITQs as required.
• Understand and target vertical sectors, recognizing their specific needs and wants.
• Develop and execute effective action plans to meet customer requirements and achieve sales success.

Qualifications & Experience:

• At least 3 years of corporate sales experience in the IT industry.
• Diploma or higher in IT, Business, Marketing, or a related field.
• Proven track record in selling enterprise solutions, such as network/system infrastructure, network security, managed services, and maintenance support.
• Strong presentation and negotiation skills.
• Ability to build relationships at the executive level and influence decision-makers.
• Independent, resourceful, with strong analytical and communication skills.
• Ability to work under pressure and meet deadlines.
• A valid driving license is preferred; a company vehicle will be provided upon confirmation.
• Candidates with less experience are also welcome to apply, as training will be provided for junior positions.
• Proficiency in Mandarin is required to effectively communicate with Mandarin-speaking clients in China.

Benefits:

• Competitive salary plus commission.

• Career progression opportunities to leadership roles.

• Professional training and development.

Apply Now:

If you are ambitious, driven, and looking for an opportunity to advance your career in IT sales, please submit your resume along with any relevant documents through the job portal. .

We regret that only shortlisted candidates will be notified.

Ivan Tan Wai Hong (EA Reg No: R2199004)

Director of Talent Acquisition and Relationships

"Empowering Progress, Inspiring Solutions"

Trific Solutions Pte Ltd (EA Licence Number: 23C1893)

7500A Beach Road #05-319, The Plaza Singapore 199591

Website / Facebook / TikTok / Linkedin / Telegram / Twitter (X)

Join our Telegram Channels for more job openings today,

https://t.me/TrificSolutionsHub

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers for their consideration.

Job Responsibilities:

• Understand and assessing client’s hiring requirements and business needs
• Explore new and existing channels to look for suitable candidates and better client management
• Manage full spectrum of hiring process including negotiating pay/salary and general career advice
• Match requirements with candidate profile to determine that requirements are met
• Source and interview shortlisted candidates over the phone and screen them for role suitability
• Recommend and perform interview coordination between client and candidate
• Follow up closely with candidates and ensure smooth journey till onboarding
• Proper information updates for billing and assist on outstanding invoices follow up

Requirements:

• Possess Diploma or Bachelor's degree in Human Resource, Healthcare or equivalent is preferred
• At least 2 years of recruitment experience, preferable from the healthcare/ lifescience industry.
• Demonstrate ability to work in a fast-paced environment
• Resourcefulness, driven, and humble
• Good communication and interpersonal skills
• NOT required to do sales pitches to clients

Job Description

- Oversees and manage the entire LIB recycling process to ensure Recycling goals are met and achieve;

- Stay abreast on the regulation and implement improvement/ best practices in the battery recycling operation/ process;

- Fully understood the characteristics of various LIB chemistry to ensure safe dismantling procedures, production processes of materials, adjust on-site equipment, to achieve high recovery yield and quality control of the produced black powder, and other outputs.

- Possess strong leadership skills to direct and collaborate effectively with other divisions to achieve recycling goals

- Encourage an environment of continuous improvement

- Any other ad-hoc tasks as assigned by management

Job Requirements

- Degree in Engineering or related field

- Minimum 5 years of experience in the relevant industry

- Strong interpersonal and communication skills

- Proficient in MS Office

Responsibilities:

· To provide excellent customer and sales service in a retail environment

· Identify and attend to customers’ needs and enquiries on our products

· Demonstrate/promote, provide information and sell our products

· Create a positive image and lead consumers to use/purchase

Requirement

· Ability to understand customer needs and handle different types of personalities

· Well-groomed, pleasant and cheerful personality

· Good interpersonal and able to communicate well

· A team player who is proactive and highly motivated

· Preferably some work experience in sales for Home Appliances / AC.

Join a leading insurance brokerage firm known for its dynamic approach and specialization in personalized advisory and brokerage services for high-net-worth clients worldwide.

Key Responsibilities:

• Serve as the primary liaison between insurers, sales consultants, and clients, ensuring efficient management of insurance applications from initiation to completion.
• Prepare highlights, quotes, and insurer illustrations for sales meetings.
• Provide comprehensive support for new business sales and after-sales policy services for sales consultants.
• Ensure compliance with internal processes and maintain accurate documentation in the CRM system.
• Coordinate pre-case submission tasks, including medical bookings, KYC document preparation, and insurer application forms.
• Manage new business case submissions to various insurers, working closely with sales consultants from application to policy inception.
• Handle monthly reporting for banking purposes.
• Address inquiries from internal and external stakeholders promptly and efficiently.
• Perform additional ad-hoc duties as assigned within the Sales Operations Department.

Requirements:

• Minimum of 2 years of experience in the financial industry.
• Proficiency in software for insurer illustrations.
• Strong understanding of underwriting requirements for efficient case submissions.
• Exceptional verbal and written communication skills, with the ability to effectively convey information and ideas.

Highlights:

• Be part of a reputable firm with a strong global presence.
• Engage with a team dedicated to excellence in client service and advisory.
• Opportunity to grow and develop within a supportive and dynamic environment.

If you meet the qualifications, apply now and submit your updated resume.

(EA: 94C3609/ R23114633)

Helpdesk Specialist

• 12 months contract
• Preferably immediate starter

Our Client

• MNC IT services company

The Opportunity

• Providing high level assistance to end-users (clarification/feedbacks/navigating to the correct source)
• Logging and tracking support tickets (incident, SRs) using ITSM tool (Service Now)
• Providing guidance on the use of IT systems and applications.

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information. Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

Job Duties

• Partner with business leaders and hiring managers to assess their talent requirements and fulfill hiring plans along with business timelines.
• Design and ensure sourcing and hiring strategies are aligned with people strategies and business needs.
• Lead key initiatives and projects with our business teams, and our HR functions, to continuously improve and scale our recruiting operations and results.
• Provide an efficient and high-touch experience for every candidate from the application stage to offer, evaluating skill level, driving the interview process and offer process, including reference checks, salary recommendations and closing of candidates.
• Own and drive the pipeline strategy, including partnering with a pipeline specialist on the team and managing their delivery to achieve recruitment goals and business needs.

Requirements

• Bachelor in any discipline;
• Strong communication and organisational skills, ability to listen, advise, and influence hiring leaders and internal stakeholders.
• Experience in end-to-end recruitment, managing candidates and complex negotiation cases.

How to Apply:

Interested applicants are invited to send in your detailed resume to [email protected], please indicate in the subject "Recruitment Specialist"; Thank you.

Only the Shortlist will be informed, thank you.

MOM Licence No: 00C3011
EA Personnel Reg: R 1875527

ESG Specialist

About The Company

Sing Investments & Finance Limited has more than 50 years of lending experience in the financing arena in Singapore. Our core activities include the acceptance of fixed and saving deposits from the public as well as the provision of loans and credit facilities to individuals and corporations, particularly the Small and Medium Enterprises (SMEs) in Singapore. The relationships that have been built over the years have earned us the reputation as one of Singapore's trusted finance companies. We are seeking dynamic individuals to grow with us and to continue building relationships with our valued customers.

Responsibilities:

• This role involves in the development and implementation of Environmental Risk Management Roadmap. You will develop, maintain, and support the implementation of Responsible Financing checklist. This includes providing training to our internal stakeholders on a regular and ongoing basis.
• You will develop heatmap of environmental risk exposures in terms of sector breakdown, exposures to carbon-related assets, exposures to higher transition risk sectors and exposure of our internal operations to physical risks and carbon footprint.
• You will introduce internal scoring on customer's environment risk elements (physical and transition risk factors). This includes introducing portfolio level risk metrics on count-based and exposure-based descriptors.
• As part of the wider Risk team, you will monitor, advise and support data governance matters. This includes setting up a data management framework and standards across the organisation and ensuring that policies and procedures remained aligned to the Company’s risk appetite, business and regulatory requirements.

Requirements:

• Minimum Degree level with relevant academic studies in environmental management, ESG policy, climate change or sustainable development.
• At least 6 years in a corporate sustainability, ESG policy and compliance, ESG risk management or relevant discipline – with at least 2 years’ experience working in a sustainability or ESG role within the banking sector.
• In-depth understanding of sustainability, ESG and environmental risk topics.
• Proven experience in developing and implementing sustainability and ESG compliance programmes, policies and controls in the banking sector.
• Understanding of data governance and management
• Ability to work with Large, Complex Data Sets
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Ability to work independently and assume responsibility for project deliverables.

Only shortlisted candidates will be notified.

Remuneration and corporate rank will commensurate with experience.

QA Specialist

Our client is a leading global manufacturer of polymer. They are currently seeking for QA Specialist to support and assist quality department.

The role of the QA Specialist includes:

• Support and assist Assistant / QA or Quality Manager in managing AKSS QMS improvement initiative across all departments and functions to ensure quality initiatives and quality plans are executed and maintained in full compliance with IATF requirements. This includes addressing issues from quality management oversight and helping the site management team to effectively execute the quality enhancement activities.
• Review batch release activities for production including but not limited to review of product grading records, analytical data, Certificate of Analysis (COA) and other documents as needed for consistency with applicable regulations and for compliance with AKSS Quality System. Approve these records when Assistant / QA or Quality Manager delegates accordingly.
• Ensure the promotion of awareness of Quality Policy, Quality Objectives and Customer Specific Requirements (CSR) throughout AKSS organization.
• Release, review and verify CAPA quality related issues (Raw Material, Finished Product, Shipment & Logistics issues) and ensure effectives of corrective actions. ETQ Administrator for CAPA and Document Control.
• Review and update CSR (Customer Specific Requirement) and ensure all AKSS employee understand and conform to CSR by providing training and awareness.
• Generate and review IATF / ISO procedures and Quality related procedures / instructions.
• Generate & review Management of Change (MOC) for any change in critical parameters, raw material specification and finished product specification.
• Generate Non-Regular Work (NRW) that will impact quality.
• Drive Cpk improvement, review control charts, MSA and GR&R and recommend improvement action.
• Drive FMEA and Control Plan generation and revision.
• Manage IATF Core Tools (PPAP, APQP) documentation and reports.
• Assist Assistant / QA or Quality Manager during plant audits (customer audit, external, internal and Supplier audit). Follow up completion of plant audit findings corrective / preventive actions
• Lead Auditor for IATF / ISO Internal Audit and report nonconformity and recommends opportunities for improvement.
• Support Assistant / QA or Quality Manager in handling customer complaint & investigation.
• To make judgments in solving variances and help production in resolving issues related to quality.
• Participates in R&D activities. Review Product Safety requirements from customers.
• Provide QA/QC orientation to newcomers and provide Quality Awareness on periodic basis
• Drive and apply risk management principles based on the analysis of context of organization, formulate goals and objectives to address risk and opportunities as part of organization strategy and performance indicators. Review and consolidate Contingency Plans and testing on periodic basis
• Participate in R&D activities especially in new product launching and plant trial.
• Provide CSR orientation to newcomer and provide IATF / ISO quality awareness on periodic basis.
• Participate in Plant 5S / Housekeeping Initiatives and Safety Committee Meeting.
• Participate in Production Meeting, Annual IATF / ISO Management Review, Quality Committee Meeting (QCM) and Production Quality Meeting (PQM).
• Perform other delegated work assigned by Assistant / QA or Quality Manager

Job Requirement:

· Degree in engineering or chemistry (BS Engineering / Chemistry / Science) or equivalent.

· 3-5 years plus working experience in quality such as lab testing or in Quality Assurance department.

· Knowledge and understanding of ISO 9001, IATF 16949 or similar quality systems and experience in facing quality audits.

· Demonstrated leadership skills including teamwork, communication, prioritization and change management.

Other information:

• Company bus provided
• Fixed allowances including transport allowance, site allowance etc

Interested candidates, please send your detailed resume stating Past Employments, including Reasons of Leaving, Last Drawn Salary for the most recent 2 positions (breakdown of basic salary, allowance, bonuses etc), Expected Basic Salary and availability.

WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Manfield Employment Services Pte Ltd (Lic. No: 95C2823)
Posting Personnel: Win Hui
EA Personnel Reg No.: R23115634

Kindly send in your latest job resume without your NRIC numbers and other ID numbers.

For job resume(s) that contain NRIC numbers and/ or ID details, it may not be processed and your job application may be rejected due to unacceptable submission of job application details. Please refer to the advisory guidelines on the PDPA for NRIC numbers and other ID numbers.

By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to MANFIELD in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within MANFIELD and/ or with the client(s) of MANFIELD. If you wish to withdraw your consent, please notify us. Kindly visit our company website for more information on the Privacy Policy.

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyze and maintain data records for service standards tracking, dashboard reporting, audit and governance'
• Manage IT assets including storage and accounting of laptops
• Coordinate with partners for stock take, maintenance and top up of centralized asset pool
• Manage IT hardware tokens such as IT cards including collection, destruction and distribution of cards to users
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disenabling, deletion in accordance to prevailing IT and security policies
• Manage IT provisioning and IT induction on new hires first day of work to issue them to necessary and orientate them on the usage based on IT policies
• Support rollout of IT projects/initiatives
• Facilitate authorization of IT configuration changes, account access rights based on prevailing IT security policies
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts
• Other ad-hoc duties assigned by supervisor

* 8-10 Weeks of lead time before starting work - Pre-Employment Administration

Requirements

• Min Higher Nitec in IT field with 1 year relevant experience
• Singaporeans only
• Proficient in MS Office especially Excel (Expert in V lookup and pivot table) will be advantageous

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Job Descriptions

As a member of the CGH care team, you will work closely with nurses, and other healthcare professionals to deliver quality care to patients. You will perform basic nursing care activities for patients and assist in ward administrative functions to facilitate smooth operations in inpatient care, but not limited to the following areas:

Patient Care
• Record vital signs, assist in wound dressing, perform blood glucose testing and specimens collection, assist patients with general hygiene and in other nursing procedures as required
• Perform admission, transfer and discharge of patients
• Perform any other supportive duties as required

Visitor / Patient Services
• Engage patients and visitors to understand their needs

Admin / Operation support
• Perform ward administration work such as coordination of various services, inventory management, and participate in quality improvement initiatives

Job Requirements
• Minimum GCE ‘N’ or ‘O’ Levels
• Prior working experience as a paramedic or in a ward setting will be advantageous
• Good interpersonal skills, able to communicate with people at all levels effectively
• Independent, highly organized, able to work in a fast-paced environment
• Proficient in MS Office applications
• Able to perform rotating shifts, including weekends and public holidays
• Training will be provided

Only shortlisted candidates will be notifie

To coordinate and responsible for the planning, execution and evaluation of programmes and ensure smooth running of daily operations of the AAC/AACH, which includes:

• Outreach and engagement of seniors within service boundary
• Active ageing programme
• Befriending and Buddying
• Care and support services

To liaise with external agencies, organisations, donors, volunteers etc. to tap on external resources and / or publicise programmes. You will need to provide information and referral services to clients.

DUTIES AND RESPONSIBILITIES

1. Programme Planning and Implementation

• Develop and implement outreach plan to seniors.
• Develop and implement annual calendar plan of social and health activities for seniors.
• Ensure that the programmes and activities meet the performance indicators and operating guidelines issued by Agency for Integrated Care, administration of the CSQ, half-yearly progress report on the programmes and services, outcome management, etc.
• Conduct needs assessment survey if necessary.
• Initiate a case record file for every elderly household in the identified block and capture the needs of the seniors.
• Establish and motivate seniors to be active, healthy, interdependent and purposeful.
• Ensure that the activities and programmes of the centre promote a community climate of multi-racial tolerance, harmony and co-operation among residents.
• Network with other agencies to establish additional avenues of help for the welfare of the seniors.

2. Alert Alarm System

• Oversee and manage the Alert Alarm System (AAS) during the centre’s operating hours, rendering assistance when necessary.
• Establish a system to manage the AAS outside operating hours and ensures that help continues to be available when needed, including a system of recalling staff outside operating hours.

3. Volunteer Development

• Establish networks with local community-based services/ resources, such as grassroots, social services, corporate organisations and schools, to engage volunteers to help run or assist in the programmes, start income generating activities, conduct outreach efforts etc., to match the needs of seniors.
• Recruit, interview and screen potential volunteers.
• Provide and co-ordinate orientation of volunteers to their assigned role and the mission and objectives of the centre.
• Place volunteers to suitable positions and areas of need, such as administration of CSQ etc.
• Supervise and support volunteers.
• Establish a system of recognition for the volunteers.
• Review and evaluate the volunteer programme to ensure relevance and to meet future needs.
• Serve as the key communication link between the centre and its volunteers.

4. Finance and Accounts

• Manage the monthly petty cash utilization of the centre.
• Implement checks and controls in the accounting system to ensure proper
• accounting records and also to safeguard against misappropriation of the centre’s assets.

5. Training and Development of Personnel

• Lead, motivate and train junior personnel.

6. Administrative Duties

• Provide secretariat support to the Division of Senior Services.
• Undertake any other duties as required.

7. Qualifications

• Minimum GCE ‘A’ Levels or Diploma in social service or related discipline, with a social service background.

• Perm
• Must have at least 3 years of experience in application system support and able to develop and fix bugs in .NET, C#, Vue,js programming language
• Strong communication, root cause analysis and troubleshooting skills

Provide comprehensive support across all levels of application-related issues, manage change requests, and coordinate projects. You will work closely with business users to analyze and resolve application errors, ensure timely resolution of issues, and contribute to continuous improvement efforts.

Job Description

• Application Support: Provide all levels of application support, including handling change requests and project coordination.
• Issue Resolution: Analyze and troubleshoot application errors reported by business users, identifying root causes and proposing solutions to the Support Lead.
• Bug Fixing and Testing: Perform system bug fixing and testing under the supervision of the System Analyst, ensuring issues are resolved effectively.
• Case Follow-up: Follow up on unresolved cases with end users or escalate to the next level, ensuring timely and satisfactory resolution.
• Reporting Issues: Report significant and recurring issues to the Support Lead, contributing to future solutions and improvements.
• Knowledge Base Development: Collect feedback to identify patterns and recurring issues, aiding in the development of a knowledge base for common problems and solutions.
• User Assistance: Provide FAQs and other resources to end users to facilitate self-service troubleshooting.
• Critical Support: Be available to provide support for critical issues and during project implementations, including after-hours support if necessary.
• Documentation: Maintain accurate and detailed reports and documentation of support activities and resolutions.
  

Requirements

• Diploma or higher in Information Management / Technology
• Minimum 3 years’ relevant experience in application system support, problem solving, troubleshooting and application development.
• Exceptional ability to identify application errors and root cause.
• Ability to develop and fix bugs in .Net, C#, Vue.js programming language.
• Strong communicator and written skills.
• Good working attitude.
  Triton AI Pte Ltd
  Registration Number: R1980724
  EA: 21C0661

Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We are disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Role:

ServiceNow is seeking highly motivated and professional individuals to join our team and play a critical role in delivering world-class customer satisfaction. In the role of Support Account Manager (SAM), you will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering high quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

As a SAM, you will coordinate a high-touch support experience for our largest and more strategic customers. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support related activities. Working as a ServiceNow and a customer advocate, the SAM helps coordinate activities to ensure timely resolution of customer cases and problems. A SAM provides regular communications by conducting service reviews, providing operational summaries, and driving status updates on all open high-priority cases. A SAM should be comfortable presenting to all levels, including C-Level stakeholders.

What you get to do in this role:

• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deeply understand the customer’s business strategies, challenges, and IT landscape. Possess the ability to deliver business value by aligning ServiceNow solutions to address the customer’s short and long-term support needs.
• Understand and explain ServiceNow application, features, and benefits as it relates to customer needs.
• Offer exceptional customer service, including maintaining customer relationships and ensuring ServiceNow’s reputation is protected.
• Partnering with the customers assigned counterpart on a frequent cadence with the intention of continually moving the relationship forward.
• Ability to maintain credibility and trust through action and responsiveness within your designated customer accounts.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the mediator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

Qualifications

To be successful in this role, we need someone who has:

The successful candidate will have experience in a high-tech environment, working with companies with large IT organizations utilizing ITIL best practices in complex, global deployments. Your experience should also include a successful track record in support management applying strong project and task-management abilities to meet your customer deliverables. You are a creative problem solver who can lead internal teams in solving a customer issue.

Essential:

• Excellent written and oral communication skills in English language
• Account management experience
• Fundamental understanding of ITSM in large organizations
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer
• Ability to work cohesively within a global model
• Broad technical understanding in a cloud software environment
• Have a growth & collaborative mindset

Advantageous:

• Experience with ServiceNow will be considered an advantage
• Experience dealing with technical support teams
• Experience of working in an international environment
• Experience in Project Management capabilities and principles

Responsibilities

• Support Corporate Services - DealCloud CRM and LCD applications.

Requirements

• Possess a degree in Computer Science/Information Technology or related fields.
• At least 3 years of hands-on experience in supporting enterprise applications.
• Familiar with languages, such as Angular, React JS, Rest API, JSON, .Net, .Net Core, Bootstrap, MS SharePoint, MS Power Platform, C#, ASP.net, HTML, CSS, and JavaScript.
• Proficiency in Database and SQL: MSSQL, TSQL, Stored Procedure, Function, Triggers.
• Experience in Infrastructure: AWS, Windows Server, IIS, Azure ADFS (SSO), SSL Certificate, Control-M.
• Expertise in Tools: Visual Studio, Gitlab or GitHub, Jenkins, Electric Flow, SonarQube, Sonarlint, JIRA, Confluence.

• Responsible for handling day to day incident and problem management for Retail Banking & Cards. This including Core Banking, ATM, Card Authentication, FAST and electronic banking channels
• Responsible for day to day production incident support and inquiry from business users, operational users and customers via contact center
• Able to handle incident and problem in 24-hour roster basis
• Capable to perform analysis on production incidents for demand deduction
• Good in handling problem and able to have resolution in timely manner
• Critical examination of requirements and understanding of operations and new application systems
• Create and modify procedures to solve problems considering technical capacity and limitations
• Coordinate with different teams, including Problem Resolution and Incident Management

Job Requirements:

• Bachelor’s degree in computer science/engineering or equivalent
• Have strong coordination skills
• Working experience in OS/400 and RPG and COBOL programming
• Hands on experience in ALDON and technically proficient
• Experience in AS400/iSeries database and operation system for at least 5 years
• Having good knowledge in domain of Retail Banking & Cards; prior experience with Silverlake core retail banking application would be an advantage
• Ability to work in a fast-paced, team-oriented environment

Job Responsibilities

• Provide technical support relating to the maintenance of the app, software and technological system
• Provide user support (e.g. help the end-user understand how to use the application or system and help resolve any issues)
• Develop and maintain applications as and when needed
• Review plan and testing of disaster data recovery program
• Implement new software / program for systems and applications or perform changes according to the installation procedures provided by the vendor after testing
• Assist to monitor that policies and standards are compliant
• Coordinate Service Request logged by users, investigate or analyse the Service Request upon receipt to identify issues and liaise with Business User on Requirement Gathering
• Perform System Integration Test (SIT) and conduct first level User Acceptance Test (UAT)
• Assist in annual exercise for Penetration Test
• Any other ad-hoc duties as assigned by supervisor

Requirements

• Min Diploma Holder in IT related field
• Min 1 year of relevant experience in development or Application support functions
• Experience in Java, .Net backend languages will be advantageous.

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Location: Changkat Changi Secondary School, 23 Simei St 3, Singapore 529894
Contract Duration: 1 January 2025 to 31 December 2025
Option to Extend: Possible extension for one additional year (1 January 2026 to 31 December 2026)
Working Hours:

• Mondays to Thursdays: 6:00 am to 3:00 pm (30-minute lunch break)
• Fridays: 6:00 am to 2:30 pm (30-minute lunch break)
• May be required to work on other shifts as needed
• No service required on Saturdays, Sundays, and gazetted public holidays, unless supporting school events on an ad-hoc basis

Objective:
To provide comprehensive operational support to ensure smooth running of the school's daily activities and events.

Key Responsibilities:

• Open and close school gates, ensuring students' safety during early mornings and after school.
• Maintain general cleanliness of equipment and the workplace.
• Provide logistical support for school events and activities, including transporting and arranging furniture and equipment.
• Perform any additional administrative or operational duties as assigned by the Principal, Vice-Principals, Administration Manager, and Operations Managers.

Qualifications, Skills & Experience:

• Completed primary school education.
• Physically fit and capable of handling physical tasks.
• Ability to work well in a team setting.
• Reliable and proactive in fulfilling assigned duties.

Hi

Immediate Hiring for Power Platform Support Engineer

Min 2 to 8 yrs of experience

1. Take over the maintenance of existing apps and new apps that will be deployed. add new modules or functionality to the apps already taken over by the Support Engineers. will work with the Support Engineers to take over the maintenance of these new modules and functionality.

2. Document each taken-over app in a standard documentation format to enable maintenance and support.

3. Troubleshoot and solve issues raised by users of the apps, including working with MS and IT team to troubleshoot and resolve the issues. For issues related to MS platform, Support Engineer will raise ticket with IT team and/or vendor who is managing the MS

platform. Support Engineers will coordinate, track, and ensure that the relevant parties resolve such issues.

4. Support configuration change requests for apps, including editing of labels and Power

Automate flows. has a separate low code development team to implement new functions or major functionality changes that include new flows, processes, or screens, we may involve the Support Engineers in such implementation and development to keep them current with their Power Platform skills.

5. Log all tickets (including but not limited to issues, change requests, bugs) raised by users. will provide the tool for users to submit tickets electronically and asynchronously (e.g., via email, or an online system), and for the Support Engineers to manage the service requests.

6. Provide monthly reports on the tickets submitted by users, including status of each ticket, and summary and trend graphs of the service requests.

7. Meet with Low Code CoE (via virtual call) at least monthly to review the monthly report and highlight issues or opportunities to enhance the AMS operations. For these meetings, the

Support Engineers should also review the tickets raised to identify recurring (happening morethan twice in a 12-month period) and systemic issues with our apps, Power Platform, policies, and processes, and propose ways to tackle these recurring or systemic issues.

8. Support Engineer must have at least 3 years of Software Support Engineering experience.

9. Microsoft Power Platform (Power Apps, Power Automate)

10. Support Engineer must have at least 1 year of Microsoft Power Apps and Power Automate development experience and have developed C deployed at least 4 canvas apps, with SharePoint Lists or Dataverse as the underlying database.

11. Documentation for Software Support Engineering

12. Support Engineers must be able to translate and capture the functionality of apps into writing and diagrams, and be able to organize the captured information in a way that makes it easy for ongoing maintenance and support of the apps.

13. Support Engineer must be competent in English writing and documentation, and be detail oriented.

14. Support Engineers should also be familiar with Microsoft Teams and SharePoint, and know how to organize and archive information in SharePoint.

Regards

Kshama

+91 9833964181

Technical Support and Troubleshooting:

· Provide first level support for end-users, including handling software and hardware issues.

· Install and configure new hardware and software, basic Wi-Fi setup, ensuring it integrates seamlessly with existing systems.

· Main projects involving but not limited to inflight point-of-sale solution, inflight marketplace, RFID inventory management.

Project Management:

· Assist in the planning and implementation of IT projects, ranging from system upgrades to new system deployments.

· Coordinate with different departments to ensure IT projects align with business objectives and timelines.

· Monitor project progress, address any issues that arise, and ensure projects are completed on schedule.

· Participate in user acceptance testing, develop test cases.

Business and User Liaison:

· Collaborate with business users to understand their IT requirements and challenges.

· Translate business requirements into technical specifications for vendor implementation.

· Provide training and support to users on new systems or functions.

· Act as a bridge between the IT team and other departments, ensuring clear communication and effective collaboration.

Continuous Improvement:

· Recommend improvements to existing IT systems and processes.

· Evaluate modern technology solutions that could enhance business efficiency and productivity.

Requirements

· Bachelor’s degree in Computer Science, Information Technology, or related field.

· 3+ years of experience in IT support or a similar role.

· Strong knowledge of Windows and macOS operating systems, as well as common software applications.

· Ability to diagnose and resolve technical issues with hardware, software, and peripherals.

· Excellent communication and interpersonal skills, with a customer-focused attitude.

· Ability to work independently and as part of a team in a fast-paced environment.

· Strong organizational skills and attention to detail.

· Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

About Eins Technology is a leading technology services company, with major applications and relations with government entities providing services and solutions in consulting, digital services, technology and more.

Job Description:
Provide service and level 1 IT support to clients and customers.
To assist in project assignments.
Ensure good rapport amongst our clients.
Working hours 10am – 7pm Monday – Friday.

Requirements:
Minimum: ITE Certification, NITEC/HIGHER NITEC in IT related studies
Completed National Service if applicable.
Possesses Class 3 license (Advantage).
Keen and eager to learn.
Great Organization Skills and Good Team Player.
Knowledge of Computer Hardware & Software, Excellent Communication, Presentation & Negotiation Skills, Project Management Skills, and Excellent Problem-Solving Skills
On the job training will be provided.
Kindly send your resume to [email protected] or send your resume through WhatsApp at 8883 4463

Roles and Responsibilities:

• Assist senior team members with support the maintenance and update of an existing application.
• Support new enhancement go-live transition
• Support monitoring of compliance to security measures
• Solve routine problems that occur within applications
• Liaise with vendor and users on issues log and status
• Support in periodic OS/DB patches and coordinate with various teams to ensure sanity checks are done.
• Review vendor SLA report
• Analyze application usage reports
• Monitor application performance, application logs
• Propose recommendations to improve application performance
• Document the application’s technical architecture, issue resolutions and procedure
• Provide 24/7 primary application maintenance support

Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate
• Diploma or Professional Degree in Industrial and System Engineer/
• Computer Science/Information Technology or equivalent.
• Candidate should have 2-3 years of operation support experience
• Candidates should have strong analytical and able to work independently.
• Proactive self-starter with an analytical and creative mind.
• Result and customer oriented with multi-tasking capabilities.