A global freight forwarding MNC is looking for Customer Service Excellence Manager in Singapore. The incumbent will be responsible for building customer retention and achieving operational KPI for the company.

Responsibilities:

• Foster relationship with customers and obtain regular feedback on performance level and make recommendations for service improvement and customer retention
• Lead, train and manage Customer Service Team
• Identify root cause and resolve problems effectively to minimize the impact on customer satisfaction
• Conduct regular meetings with teams to disseminate company updates and strategize on improvement plans on customer experience
• Attend operational reviews with customer and handle all customers' dispute and service failure through corrective and preventive measures
• Attend introductory and business implementation meetings with customers
• Lead and support continuous improvement efforts and programs to increase effectiveness and efficiency at optimal cost.
• Recruit and manage staff costs and productivity across the department

Requirements:

• Bachelor's degree in Business Administration, Economics, Logistics / Freight forwarding apprenticeship or other related disciplines
• 10+ years of industry experience in freight forwarding or carriers' industry
• 5+ years in people management and leadership - including training & development, coaching, conflict management, recruitment, performance management
• Experienced in customer facing and customer service excellence function
• Strong business and financial acumen
• Familiar with CargoWise 1 and/or SAP software platform

Interested applicants, please apply with your latest CV. Only shortlisted candidates will be contacted.

PURPOSE

• To support user acceptance testing of new product launches, system enhancements and change requests.

KEY ACCOUNTAIBILITIES

• To understand business requirements and system changes and prepare test plans/scenarios.
• To prepare test strategy, test scenarios and execute user acceptance testing.
• To update testing errors and discuss about fixes and solution with IT and Business Analyst
• Liaise with development teams on the defects and coordinate the delivery of the defects
• Liaise with business teams, walkthrough UAT test plans and provide regular update on the overall testing, defects, and the delivery status during daily triage calls.
• To ensure that test results and evidence are properly documented and archived.
• Ad-hoc tasks/duties as assigned by the manager

QUALIFICATIONS / EXPERIENCE

• Degree holders preferred. Diploma, A or O level holders may be considered.
• Experience in user acceptance testing required.
• IT Savvy
• Positive work attitude
• Ability to work in a fast-paced and deadline-oriented environment.
• Self-motivated with critical attention to detail, deadlines and reporting

KNOWLEDGE, SKILLS & ABILITY

• Aptitude for testing with an eye for detail.
• Manual testing, automation testing of any core application, web applications will be good.
• Working knowledge of SQLs and APIs is a plus.
• Proficient in graphic design and/or design software tools is preferred.
• Good understanding of life insurance product is preferred.

Product Planning, Contracting & Portfolio Management

• Proactively plan, develop, own and manage tours through the product lifecycle while remaining in line with business timescales
• Negotiate contract rates and terms: hotels, tour operators and special offers, while remaining in compliance with other relevant regulations
• Manage and maintain tour operators’ relationships along with contract administration
• Collaborate with Marketing department to define product marketing budget plan
• Collaborate closely with Marketing department for brochures and collateral production
• Provide tour set-up for OB system
• Write and maintain accuracy of appealing tour itinerary descriptions

Pricing & Business Performance Management

• Manage tour pricing and set costs, by analysing performance, market influences and budget requirements; define assumptions and propose selling prices
• Closely monitor sales against budget and pace by using available data sources and reports
• Manage planned promotions, discounts and tactical activities, by working closely with Marketing department to drive sales with focus on achieving budgeted tour load factors
• Manage tour capacity and inventory
• Continuously develop recommendations and implement initiatives that improve product profit and loss

Quality Assurance & Product Expertise

• Collaborate with Tour Operations department to define operational delivery standards
• Assist with vendor performance management, as needed
• Provide trainings for counter staff on tour products and destinations

Qualifications

• Minimum 6 years in travel industry; experience with product management, contracting and pricing required
• Undergraduate degree or equivalent experience in travel industry
• Advanced analytical skills with demonstrated ability to work through the development of complex business solutions
• Familiarity with MS Office – Excel, Words & PowerPoint
• Strong communicator, both written and verbal, with the ability to direct the actions of others
• Must be flexible and responsive to changing priorities while working under pressure to meet immediate datelines
• Collaborative nature with the ability to interact with a variety of staff from all levels, including heavy interaction with executive team
• Willingness to travel occasionally for trade shows, product contracting, planning and destination familiarisation

Able to start work immediately or in short notice.

· Must be bilingual

· Able to work independently

· GDS knowledge is preferred

· Amadeus reservation system

· OB reservation system

Please provide the following information in your resume:

1. Recent photograph

2. Reasons for leaving your last employment

3. Current and/or last drawn salary

4. Expected monthly salary

5. Availability

• Gain a comprehensive understanding of the unit's overall direction and strategy, and provide support in managing the affiliated groups to develop their business strategies for the mid to long term. Collaborate with the local management to drive business development (BD) activities in line with the unit's overarching strategy, jointly initiating and implementing BD initiatives.
• Assist in the management of the affiliated groups to develop their financial budgets and key performance indicators (KPIs), and closely monitor these budgets and KPIs in alignment with the unit's direction. Offer analytical support to the affiliated groups and fulfill any other ad-hoc assignments assigned by superiors.
• Facilitate effective communication and coordination between the responsible group affiliates and the Headquarters, ensuring smooth collaboration and adherence to internal approval processes. Communicate well with other Units in the organization.

Requirements:

• Degree in Maritime Studies, Engineering, Business or equivalent
• At least 5 years of experience in port operations or port industry
• Adaptable to working overseas

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1984199

Reporting to the Head of the Cybersecurity team, this role will focus on the rollout of cybersecurity programs and providing technical consultation and guidance to our business units in Asia.

Responsibilities

• Rollout of cybersecurity programs to our business units in Asia
• Provide technical consultation, direction, and solutions relating to the security of business operations, in areas such as new systems development, new package evaluations, and enhancement of existing systems
• Establish and maintain monitoring systems to identify and address security gaps, and design effective solutions
• Communicate on security issues and advisories, and propose controls required to protect our data assets
• Conduct security reviews, penetration testing, vulnerability assessments, forensic and other security risk assessments
• Formulate cybersecurity response plans to enable our response to incidents and escalations
• Educate on cybersecurity issues

Requirements

• Minimally a Bachelor’s in Computer Science and/or any other related field
• Certified Information Security Manager (CISM) / Certified Information Systems Security Professional (CISSP)
• At least seven years of experience in cybersecurity and audit for large corporations and/or financial institutions within Asia
• Experience in cybersecurity risk assessments, and designing controls and countermeasures for reducing cyber risks
• Working knowledge of threat actor tactics, techniques and procedures
• Operational work experience in cyber incident response, malware investigation, threat hunting, security testing, and assessments
• Knowledge of National Institute of Standards and Technology (NIST) cybersecurity framework, MITRE and Center for Internet Security (CIS) control measures
• Knowledge in using security tools for investigation, testing and assessment
• Solid grasp of cybersecurity concepts, operating systems, network, database, cryptography, programming and scripting languages
• Knowledge of technology trends, and security implications and directions
• Ability to understand how a business functions and to balance security needs
• Problem solver with excellent analytical skills
• Strong interpersonal and persuasion skills to manage the cybersecurity team and collaborate with other stakeholders
• Self-motivated to continuously learn and develop in cybersecurity topics

Overview

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

International Customer Success Unit (iCSU) brings scale, agility, and cross solution coverage to our largest, most strategic Global Account customers in their international downstream locations outside of headquarters. We operate out of key geographic locations around the world enabling global execution of our customer’s digital transformation strategies. We bring a seamless customer experience that crosses functional and geographic boundaries empowering customers to realize the business value of their investments in our technology.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Azure Cloud Architecture: Utilize your expertise and creativity to design and develop high-quality, secure, and scalable Azure infrastructure solutions that align with the organization's business requirements and reflect our commitment to diversity and inclusion.

Technical Leadership: As a key figure in our team, you will serve as a supportive and empowering leader, fostering an inclusive environment where all team members feel valued and respected. Your mentorship will enable individuals to thrive and grow both personally and professionally.

Solution Planning: Collaborate with a diverse range of teams and stakeholders to gather requirements and perspectives, identify technical challenges, and create comprehensive cloud solution architectures and strategies that resonate with our diverse customer base.
Implementation and Deployment: Lead the implementation and deployment of Azure infrastructure solutions, ensuring that the process is inclusive and accommodating to the needs of all team members.

Performance Optimization: Continuously monitor and optimize the performance, reliability, and cost-efficiency of Azure cloud services with a focus on diversity and inclusion, ensuring that our solutions meet the needs of all users.

Security and Compliance: Advocate for strong security measures that protect the privacy and data of all users, making sure that our cloud solutions are compliant with diverse global regulations and standards.
Disaster Recovery and Business Continuity: Collaborate on creating effective disaster recovery and business continuity plans that prioritize inclusivity and accessibility for all team members.

Technical Documentation: Create and maintain comprehensive technical documentation, utilizing clear and inclusive language, architecture diagrams, deployment guides, and standard operating procedures.

Collaboration: Foster a collaborative and inclusive work environment, ensuring that the diverse perspectives and expertise of all team members are heard and valued during the integration of Azure infrastructure services.

Research and Innovation: Stay up-to-date with the latest Azure technologies and industry trends, and actively seek opportunities to enhance existing processes and technologies to better serve our diverse customer base.

Understand customers overall cloud portfolio, IT and business priorities, and success measures to design implementation architectures and scalable cloud solutions leveraging expertise in cloud infrastructure solutions (Windows and Linux IaaS, SAP, VMware, Security, Management, Storage, Networking, OSS, containers and Infra as a code technologies).

Apply technical knowledge and customer insights to create a migration and modernization roadmap with customers using the Cloud Adoption Framework (CAF). Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies (e.g. Windows and Linux IaaS, Security, Networking, etc.), and Application Development and DevOps technologies (e.g. App Service, containers, serverless, cloud native, etc.) as appropriate

Collaborate with other peer Cloud Solution Architects, Product groups (as needed) and MS internal stakeholders in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform.

Ensure all solutions leverage the design and operations guidance according to the Well-Architected framework across all pillars, including performance efficiency, security, operational excellence, reliability, and cost optimization

Run Architectural Design Sessions to build plan for implementing solution –governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production. Use CAF Landing Zones to rapidly prototype and deliver proof-of-concepts that accelerate production deployment

Develop deep relationships with key customer IT and Business decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates

Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove blockers

Help Troubleshoot technical issues to prove the value of implementation of Azure technologies and working in close orchesrtation with Product team and Product SMEs to unblock, unlock and find ways to architecturally comply to the requirements of the customer.

Assess the customer knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners. Collaborate with others in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform

Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community · Be an Azure Platform evangelist with customers, partners and external communities.
Build and grow developer communities by driving activities including OpenHacks, Workshops.

Qualifications

6+ years of experience in Azure Application & Infra as a Cloud Solution Architect or related Cloud technologies is highly desired.

Preferred Qualifications (Not all Required but a Plus):

• First success in consultative/complex technical sales and deployment projects, architecture, design, implementation, and/or support of Cloud and/or hybrid computing environments
• Proven track record of building technical relationships with IT executives . Experience in managing stakeholder relationships to get consensus on solution/projects.
• Ability to solve customer problems through cloud technologies
• Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills.
• Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.
• Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, Administrators and Developers) .
• Master's degree in Computer Science or related field experience.
• Prior experience with other cloud platforms (e.g., AWS, Google Cloud Platform).
• Knowledge of DevOps practices and tools (e.g., Azure DevOps, Git, CI/CD pipelines).
• Familiarity with Infrastructure as Code (IaC) concepts and tools (e.g., Terraform, ARM templates).
• Experience in containerization technologies such as Docker and Kubernetes.
• Understanding of hybrid cloud scenarios and connectivity between on-premises and cloud environments.
• Troubleshooting and Support: Provide inclusive and accommodating technical support and troubleshooting expertise to resolve complex issues related to Azure infrastructure services.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

At Bank of Singapore, our goal is to create digital experiences that make our users’ lives easier and more satisfying. While we are always looking for the ideal user-centric solution when crafting CX research strategies, we are mindful to consider our internal business needs and find solutions that satisfy both business and user goals.

Are you fuelled by an intense sense of curiosity to learn about people and their problems? Do you have a genuine interest and real desire to understand internal business users, external clients and key stakeholders?

Join our Client Experience Research (CXR) Team as a Client Experience Researcher (Manager/ Assistant Vice President) based in Singapore! You will be part of a team that co-creates products and services that are integrated within a larger CX circle, focused on building best-in-class client and employee experiences.

Our ideal candidate will be:

• A mid-Level CX Researcher with 5 to 7 years of hands-on experience in user experience research, with a strong foundation in qualitative research methodologies.
• As a Mid-Level CX Researcher, you will play a crucial role in shaping the user experience of our products by conducting insightful research, providing actionable recommendations, and collaborating closely with cross-functional teams.

Responsibilities:

1. User Research and Client Experience Research

• Plan, conduct, analyse user research studies including product discovery, design thinking workshops, usability testing, ethnographic studies, interviews and other relevant research studies where appropriate.
• Work closely with Product Owners, Product Designers, Content Designers to identify research objectives and translate them into effective research plan, discussion guides, transcripts and Research reports.

2. Data Analysis

• Synthesise and analyse research findings to uncover actionable insights that may influence product design decisions.
• Use qualitative data to create comprehensive understanding of user behaviour and preferences.

3. Collaboration

• Collaborate effectively with cross-functional teams across the bank to integrate user research into the product development life cycle.

4. Communication

• Clearly communicate the research findings and insights to both technical and non-technical team members in a transparent, compelling, and accessible manner.
• Create and deliver compelling presentations that effectively convey the impact of user research on product design.

5. Industry Knowledge

• Stay informed of industry trends, best practices and emerging technologies in CX research.
• Share knowledge and contribute to the growth of the UX research discipline within the organisation.

Requirements:

• Bachelors or Master’s degree in Human-Computer Interaction, Psychology, Design or related social science field
• Work experience as an UX/CX Researcher for 5 to 7 years
• Strong knowledge of user centred design principles and methods
• Proficiency in a variety of research tools and platforms
• Excellent communication and collaboration skills
• Ability to facilitate up to 25 user interviews/year
• Ability to work in a fast paced, dynamic environment and manage multiple projects simultaneously
• Portfolio demonstrating UX/CX research framework
• The role is responsible to conduct Mandarin/Cantonese user interviews. Knowledge of Mandarin/Cantonese dialects is essential.

The Company

An exciting opportunity to join one of the world’s largest private equity firms and be part of their growing business in real estate in Asia Pacific region. You can look forward to be part of a forward looking and high performing team with strong work ethics and integrity.

The Role

Reporting to the Head of Operational Risk Management for Europe and Asia, you will be responsible for executing on risk strategies related to the real estate business operations in the Asia Pacific region. You will ensure that business and operational risks, when weighed against business opportunities, are well managed and acceptable. The Operational Risk team is a global team that regularly interacts with members in all regions. The role will require light travel to the other Asia Pacific offices. Infrequent opportunities for additional international travel outside the region may also arise.

Your Profile

You should have the relevant qualifications, minimum a degree and at least 5 years of experience in risk management; ideally in the real estate investments. Good knowledge of both the private and public asset classes will be desirable. You should work well with minimal supervision and be a critical thinker. Ability to function independently, solve problems and good stakeholder management are critical to succeed in this role.

Apply Today

Please send your resume, in WORD format only and quote reference number FT12863521, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | | EA Licence no.: 07C5595 | Teo Sui Fen EA Registration no.: R1109280

Responsibilities:

• Accountability for the practice in Singapore, including driving quality, sales, recruiting, account management, consulting, and all operational aspects, including:

1. Practice Building – Drive overall growth of practice area through a combination of business development, pre-sales and estimating, delivery work, and thought leadership.
2. Team & Individual Development – Maximise team performance through an effective team approach that increases productivity and job satisfaction.
3. Manage the allocation of our offshore resources to local projects.
4. Engagement Management – Manage engagement risk, project economics including planning and budgeting, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client.

• Manage and deliver Salesforce engagements initially while we are building the practice.
• Responsible for the profitability of all Salesforce offerings, with revenue management expectations
• Builds and develops relationships with Salesforce Alliance and Sales teams
• Owns joint sales pursuits in partnership with Salesforce
• Identifies opportunities for growth and maturation of Salesforce offerings
• Provides oversight and governance of all sold and managed Salesforce projects
• Initially manage projects.
• Drives business development with the proper information, tools, and subject matter expertise to sell engagements within the offering
• Builds and develops relationship / partnership with local market teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the region
• Develops or supports the development of case studies and training materials; conducts brown bags and provides guidance for Salesforce Practice
• Develops or supports the development and delivery of best practices, delivery templates, and point-of-view papers
• Oversees quality assurance of project delivery
• Facilitates client satisfaction surveys (where applicable)
• Oversees alignment of global resources to projects based on appropriate skills and availability, while being responsible for the overall utilization numbers of the team.
• Supports recruiting and onboarding of new employees

Profile

• Minimum Bachelor’s Degree in Software Development or Engineering
• 10+ years’ experience in a large consulting environment
• Deep technical understanding in the workaboutsfor a Public Sector
• 6+ years prior experience leading projects built on integration platforms, in Salesforce. ( any CRM Technology/Platform may be considered)
• Expert at project delivery, including all aspects of program management and the SDLC
• Expert business development skills as well as managing relationships with both clients and internal stakeholders
• Expert communication (verbal and written)
• Expert business operations (e.g., invoicing, SOWs, margins, utilization)
• Skilled at managing multiple clients
• Excellent mentoring and leadership skills

The (Senior) Actuarial Manager will work closely with the Chief Actuary to complete actuarial work to ensure accurate and timely financial reporting and maximize value for the company. This is a unique opportunity to help build the Singapore presence for a new market entrant, with a track record of success in Asia. This opportunity has excellent career development opportunities for strong candidates. We offer a competitive benefit package and actuarial exam support.

Key Responsibilities:

• Actuarial modelling for local Singapore reserve and capital requirements in line with Sun Life & regulatory requirements.
• Production of actuarial reserve and capital calculations for required submissions to the Monetary Authority of Singapore.
• Actuarial modelling and analysis for any new product initiatives, especially as related to local Singapore requirements.
• Collaborate with other employees to build and enhance processes to ensure efficient workflows and a strong control environment.
• Conduct risk quantification and analysis and contribute to mitigation strategies and alternatives.
• Responsible for actuarial modelling related to business planning and financial planning and analysis to inform business decisions and facilitate strategic planning.
• Proactively support the successful establishment of the new entity as a key strategic initiative for Sun Life.
• Additional duties as may be required from time to time by Senior Management.

Job Requirements

• At least 5 years of experience in Life Insurance industry, preferably with experience with Singapore statutory reporting experience
• Associate of the Singapore Actuarial Society (or equivalent)
• Fellow of the Singapore Actuarial Society (or equivalent) is preferred, but not required
• Knowledge of Singapore RBC 2 requirements is preferred
• Experience with Moody’s AXIS is preferred but not required
• Modelling experience and proficiency with Microsoft Excel and/or actuarial modelling software
• Strong technical skills and problem solving ability
• Strong cross team collaboration skills and ability to advance projects independently

HR MANAGER (TALENT ACQUISITION)

Working Hour: Mon- Fri : 9am to 6pm

Working Location: Kaki Bukit

Salary Range: $5000 - $6000

RESPONSIBILITIES

• - Oversee and manage all aspects of the recruitment process, including sourcing,
• interview, selection and onboarding of new hires
• -Develop sustainable talent acquisition hiring plans and strategies
• - Analyse and forecast hiring needs based on business growth plans
• -Source for candidates independently via all available channels to meet business
• needs
• - Perform initial screenings and conduct interviews combining various methods
• -Liaise with academic institutions/government agencies for various talent programs
• -Attend recruitment events to solicit interest from external talent pools
• - Facilitate assimilation of new joiners into the organisation and team through
• engagement with operation teams to understand business needs and job
• requirements.
• - Gather feedback from new joiners about their onboarding and induction experience
• so as to take proactive actions to address areas for improvement.
• - Review job descriptions for HQ and operations
• -Analyse employee engagement metrics such as retention and attrition rates
• -Stay informed of Talent Attraction trends and innovations in order to ensure
• company is competitive in the employment market
• - Analyse HR related data and salary benchmarking
• - Conduct exit interviews
• - Any other special projects and duties as assigned

JOB SPECIFICATIONS

• -Bachelor’s Degree/Diploma holder in human resource management or other related
• disciplines
• - Minimum 3 years of human resource management experience in the same
• capacity, preferably in F&B/Hospitality/Service industry
• - Able manage and lead a small team

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Description

The Senior Director, CME Data Services – Head of APAC is responsible for leading the execution of the commercial data and analytics strategy in the Asia-Pacific region, identifying new product development opportunities for the regional client base, driving revenue-increasing initiatives through coordinated sales efforts and leading CME Data Services’ presence in the region. This individual will work directly with Data Services’ global licensing and product leads (e.g. Data Policy, Audit, Derived Data, Benchmark, Data Platforms, etc.) as well as with Sales and Marketing teams to ensure that CME Group’s commercial proposition related to data products and services aligns with our broader strategic objectives. Further, the role is responsible for the internal and external articulation of CME’s market data business policies and principles, as well as being responsible for identifying sustainable revenue opportunities across client segments and distribution channels. This position requires a keen understanding of the global and Asia market data industry, including data policies, business models, regional product initiatives, pricing, and business development opportunities to establish deeper growth throughout the region. Additionally, this role will collaborate with Client Development & Sales, Business Line Management, Global Account Management, and international management to identify offerings that will support regional product initiatives.

Principal Accountabilities:

• Build and manage the development of country-specific growth strategies in the region to effectively expand CME Group’s Data Services business growth in Asia.
• Play a pivotal role in developing and executing sales strategies to penetrate new markets and deepen existing relationships to maximize competitiveness of CME data and analytics products.
• Serve as ambassador for the Data Services business-line in the region, representing CME at regional industry events and associations, while deepening current and future client relationships.
• Maintain overall accountability for the Data Services P/L from the APAC region.
• Build and maintain effective working relationships with regional sales, marketing and account management leads to successfully execute data-related programs, as well as campaigns to achieve client expansion across countries in varying stages of maturity and with differing regulatory conditions.
• Evaluate customer data usage trends and provide key input into the development of program and policy considerations which maximize revenue.
• Manage senior relationships for regional distribution partners to ensure client access of CME Group data is maximized.
• Work closely with Retail Policy and Retail Sales to further penetrate the Retail market in APAC

Job Requirements

• Bachelor’s Degree (BS/BA) required; Degree in Business, Finance, Engineering or Economics preferred
• At least 10 years of professional experience in the Asia market data industry with a focus on business development, account management, and/or regional sales.

VentureBlick is a dynamic healthcare startup with a passionate team of 30 employees, operating across 4 countries. As the Finance & Accounting Manager, you will start off as the sole member of our finance team, playing a crucial role in shaping our financial strategy and operations. Your expertise will guide our financial decisions and practices as we expand our global presence and impact in the healthcare sector.

Responsibilities

• Manage and oversee all financial aspects of the company, including accounting, budgeting, forecasting, and financial planning
• Prepare and present detailed financial reports & statements to the Leadership Team, providing insights for strategic decision-making
• Ensure compliance with financial regulations and standards in all countries of operation
• Oversee accounts payable and accounts receivable processes, including invoice processing, payment tracking, and collections
• Implement and maintain financial policies and procedures to ensure operational efficiency
• Manage cash flow and funding requirements, including foreign exchange considerations for international operations
• Coordinate financial audits for VentureBlick, ensuring accuracy and compliance with accounting standards

Requirements

• It is essential that this individual has worked in a supervisory role in the finance function for a startup with international operations
• Prior experience working in a Big 4 audit firm would be highly desirable
• Bachelor's degree in Accounting, Finance, or a related field
• CPA certified
• Strong knowledge of accounting principles, financial analysis, and reporting
• Proficiency in accounting software and financial management tools
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills

Job Descriptions:

• Develop, chart, and communicate Aftersales related strategies, budget, framework, policies guidelines and procedures to all stakeholders effectively.
• Monitor its implementation to ensure high-level performance and consistency across all operations.
• Conduct data mining and analysis to facilitate the formulating of Aftersales strategic plans and tactical actions to achieve the annual budget and KPIs.
• Track, analyse and publish Aftersales reports such as Aftersales Integrated Report, Monthly KPI.
• Monitor, analyse and work with the operation which is not meeting the Aftersales KPIs such as revenue growth, customer retention, workshop Efficiency Productivity Utilisation (EPU) etc for improvement plan.
• Develop programs and strategies to achieve various business objectives such as parts purchase target, Net Promoter Score (NPS), Group financial targets, customer retention rate etc.
• Keep in touch with the National Automobile bodies/authorities and major competitors for constant assessment of business condition/situation to keep track closely of the relevancy of the strategies deployed.
• Conduct market intelligence and gather market feedback to analyze and identify new Aftersales trends.
• Build and maintain good rapport with subcontractors, Vendors, Suppliers etc to establish a cohesive working relationship for ease of work and lobby the necessary support when there is a need.
• Ad-Hoc reports for internal and external stakeholders

Requirements:

• Minimum Diploma in Business / Engineering with at least 3 years of relevant working experience
• Possess working experience in automotive industry with a good understanding of Aftersale operation
• Possess extensive local market knowledge and proven good track records in the automotive-related industry
• Possess good analytical skills, good at numbers and an eye for details to perform the strategic planning role effectively

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Who we are:

Bloomberg is the global leader in business and financial data, news and insights. Using the power of technology, we connect the world’s decision makers to accurate information on the financial markets – and help them make faster, smarter decisions.

Here at Bloomberg, our employees' experience is a top priority. We’re known for providing outstanding customer service, and an experience that's consistent with our brand - outstanding and magnificent. Our team is central in this effort by providing platinum support to 21,000 employees and more than 500,000 annual visitors in more than 170 state of the art offices around the world. Bloomberg's Hospitality group is looking for an individual to join our team. We warmly welcome our employees, guests and visitors as well as improve their internal experience across the 25+ Bloomberg locations within the Asia-Pacific region. We are a critical component of our robust customer engagement philosophy and are particularly important given the agile design of our building. It is our responsibility to ensure the entire experience is consistently handled with outstanding service.

What's the role?

As an APAC Workplace Experience Manager, you will be responsible for our guest and employee experience strategy and all touch points from pre-visit communications, first experience when entering the building, the pantry operations, and any events support. You will lead a regional scrum team of individuals who own the day to day operations of Front of House, Guest Experience, Employee Experience, Pantry Operations and Events support, to name only a few. This scrum team will ensure our processes and technologies create a consistent and memorable experience across all offices.

As part of your role you will also have oversight of all operations within the building that pertain to the guest experience. This includes budget oversight, vendor management, KPI's, SLAs, ad hoc projects, events support and its impact on day to day operations. You will need to be there and ready to answer questions, collaborate with multiple partners - internal and external, as well as utilize project management skills to facilitate Hospitality initiatives across the region. Every single day will be different - so it's important you're diligent and come in with an open mindset, ready to handle any challenge thrown your way.

Working with the Global Chief Product Owner of Hospitality, you will assist with implementing the strategy and leading all aspects of the delivery of initiatives across the hospitality function. You will bring your creative thinking, knowledge of industry practices, and innovation to drive enhanced solutions across Hospitality. Your outstanding interpersonal skills will play a critical to partner successfully with senior executives to design and deliver solutions and continuously improve the function. And finally, you'll use your ability to govern sophisticated projects and drive outcomes through enterprise-wide engagement with internal functions and teams.

We'll trust you to:

• Develop and execute the vision and strategy for key hospitality objectives for the region in alignment with our global priorities
• Be a big-picture leader across vendor partners, in-house workplace teams as well as other support businesses within the firm
• Drive experimentation and a creative thought process to influence global Hospitality and Event Operations strategy
• Manage and represent global and regional stakeholders, understand and advocate for their needs
• Leverage scrum methodology to a develop strategy and backlog scope with the CPO through a global roadmap with quarterly and monthly incremental plans against metrics to drive strategy and monitor results.
• Curate a healthy backlog for the scrum team with clear acceptance criteria and guide the team to accomplish sprint objectives
• Act as the primary contact for queries from internal teams, customers, and vendors
• Engage users to promote products, create branding and to drive on-site engagement
• Use a data-driven approach to supervise results, tackle problems directly and promote solutions and use facts, data and evidence-based feedback to evaluate priorities and communicate iterations
• Develop and maintain strong relationships between other hospitality groups (security, events, catering, etc.), Bloomberg businesses as well as our partner vendors to execute large events, visits and tours that take place across the region
• Partner with CPO on Hospitality priorities and align to strategic objectives. Assist with the delivery of sophisticated solutions across hospitality processes within an agile framework
• Collaborate with global counterparts and work to further solidify and implement global quality standards
• Lead APAC Hospitality initiatives through cultivating an active network of relationships, cross-team collaboration, effective dependency, risk management and leadership engagement
• Have oversight on all events, catering, other group activities, as well as VIP/guest arrivals daily across the region

You need to have:

• Bachelor’s degree or degree-equivalent qualifications
• 10-15 years of recent professional experience in F&B, hospitality, or workplace experience management
• Experience in leading regional projects in hospitality operations, customer engagement and vendor management
• Ability to manage a team with strong people leadership skills as well as strong interpersonal skills
• Ability to lead a scrum team with the discipline of the scrum framework in partnership with various team leaders across the region
• Experience in implementing new processes and lead organizational change initiatives, through the delivery of workplace experience related programs, i.e. guest experience, pantry & catering operations and event execution etc.
• Demonstrated ability to interact cross-functionally with all levels of executive management
• Demonstrated experience in an environment with high customer service standards
• Demonstrate outstanding organizational skills
• Strong executive presence, confidence, poise, perseverance, and ability to develop relationships with a variety of partners
• Consistent track record of building presentations and using data to tell a story
• Fluency in both written and spoken English
• Demonstrate an “all hands-on deck” mentality
• Possess a fundamental understanding of end-to-end customer experience integration and dependencies, and ability to develop, influence and maintain solid stakeholder relationships
• Budget and forecast management experience
• Ability to capture and incorporate hospitality industry trends and latest technology into best-fit models for Bloomberg
• Ability to work in a fast-paced environment, driven by a sense of urgency and an adaptability to changing business needs. Proactive, result-driven and detail oriented.
• Demonstrated continuous career growth within an organisation

We'd Love to See:

• Incredible project management skills
• True passion for innovation and support for outstanding client experiences through delivery of the highest Hospitality standards
• Experience with agile scrum working methodology

If this sounds like you:

Apply! If we believe you're a good match. We'll get in contact with you to let you know the next steps, but in the meantime feel free to have a look at: https://www.bloomberg.com/company/careers/working-here/

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Singapore | www.bloomberg.com/singapore

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected] (Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for

WongPartnership is an award-winning law firm headquartered in Singapore. We have a proven track record and reputation for providing exceptional client service and achieving results for our domestic and international clients.

The firm’s continued success in Singapore and across the region is underscored by support from its legal and professional support staff. We provide our staff with a challenging work environment, enriched with training and career development opportunities.

We are looking for a highly motivated individual to join a high-performing team with the ability to thrive in a fast paced and challenging professional services environment.

We have the following role opening:

Manager/ Senior Manager – Technology

Responsibilities:

• Managing the service desk team
• Awareness of end user needs and changing requirements
• Command and control leadership – ability to understand the problem, analyse and account for incidents
• Manage the service delivery team to successful execution of daily production duties
• Lead technical discussions within the service desk team
• Escalate all production / non-production issues to the relevant teams and stakeholders
• Proactive engagement on all high priority incidents, identify under-reported issues and flag potential pitfalls
• Provide post mortem analysis and reports of incidents
• Authoritatively and confidently guide escalation tickets to resolution

Requirement:

• Bachelor’s degree within a given technical field
• 7 – 10 years of operations management
• 7 – 10 years in a technical role with expertise in one or more of the following technical disciplines (networking, security, storage, servers)
• 5+ years of experience managing teams especially business service operational support
• Articulating high level business requirements to senior management
• Ability to develop strong rapport and build relationships across departments and at multiple levels of the organisation
• Ability to be proactive with a strong desire for continuous improvement of practices and processes
• Outstanding written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to manage and multitask in a fast-paced environment
• ITSM, ITIL and other service management certifications are advantageous

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com/personal-data-policy. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

Job description for Operations Manager, Free & Easy Department

1) Set policy and procedure for back office operation

2) Train and guide operations staff

3) Check and supervise operations staff’s work

4) Ensure smooth running of all operations of tours after sales

5) Establish and maintain suppliers relationship

6) Identify and solve operational issues by her team

Other requirements:

1) Minimum 15 years of relevant experience in the Free & Easy Department of a travel agency

2) Able to start work immediately or in short notice

3) Must be bilingual

4) Able to work independently

5) GDS knowledge is preferred

6) Singaporean & PR

Please provide the following information in your resume:

1) Recent photograph

2) Reasons for leaving your last employment

3) Current and/or last drawn salary

4) Expected monthly salary

5) Availability

We are a centrally located boutique firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Manager to develop strategic plans and system implementation to support through the next phase of growth and development roadmap.

You will be responsible for:

• Supervise, drive, and grow the recruiting team
• Improve on current process and implementing new business processes and procedures
• Monitor various recruiting metrics, costs analysis, effectiveness of sales to provide reports to the management
• Recommend and execute action plans to improve the employer brand
• Coordinate with various departments to forecast future hiring needs
• Building up the company’s professional network through relationships with HR professionals, external vendors and internal stakeholders
• Other ad-hoc duties may apply

Requirements

• At least 5 to 8 years of relevant experience (Preferably in the Recruitment Staffing industry)
• Proven work experience in Managerial / Supervisory level
• Strong business acumen, analytical skills and use of data to advice on key business insights

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

R1107107

Job Summary
The role as a Sales Manager is to develop and grow a mix of new and existing accounts, drive sustainable financial growth through increasing sales and forging strong relationships with customers, as well as manage a small team of sales personnel.

Job Description

Essential functions
1. Create and develop strategy and plans to address customers’ needs, in line with strategy to drive revenue growth
2. Work towards monthly sales targets with the sales team
3. Maintain, develop and build long-term relationships with new and existing customers for company’s growth sustainability
4. Negotiate terms of agreement and closing sales, preparing of sales contracts in adherence to local country regulatory rules and guidelines
5. Detailing of company products to optical outlet stakeholders, and provide advice on product information, or any special promotions.
6. Direct and coordinate all sales activities locally
7. Plan and direct the hiring and training of new sales representatives
8. Prepare of sales budgets and projections
9. Work closely with marketing team to plan and execute marketing promotions, campaigns or training activities
10. Build in-store brand presence and visibility with customers
11. Gather customer and market information in a timely manner to stay competitive
12. Represent the company in trade shows, events and exhibitions
13. Handle and resolve customer complaints in an amicable manner

Job Requirement

- B2B2C sales experience. Optical industry preferred.
- Experience in myopia management related products will be a plus.
-. Has experience in leading a small team

Interested applicants pls send in a copy of your resume with your current, expected salaries and availability in Microsoft Word format to Low See Wei (R1551122) for immediate processing.

Kindly indicate in your email subject title as "Job Application for 18820 Sales Manager (Contact Lens Industry, Myopia Management) SW228"

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities

Thank you.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Ship brokering industry

5 days, 9am-5.30pm (Might beyond office hours due to industry nature)

Salary: $3000 -$3500

Location: Shenton Way

Jobs scope:

• Monitor ship schedules before arrival and discharge at port.
• Keep charterers and owners advised on requirements pertaining to the fixtures such as voyage order, stowage, cargo quantity and cargo grades.
• Ensure relevant documents are available at various stages of operations.
• Serve the relevant delivery and re-delivery notices for ships.
• Send hire/freight invoices to charterers and follow up on timely receipt of payments.
• Liaise with clients on resolution processes for post-fixture issues.
• Perform processing and invoicing of hire payments, including bunker calculations, deductions and off-hire time and bunkers and other deductions.
• Oversee claims, billings and invoice processing
• Assist in negotiation of laytime disputes.
• Handle laytime calculations.

Requirements:

• Diploma/ Degree in Maritime or Logistics is required
• Able to work beyond office hours, have to standby 24/7
• Training will be provided

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

JOB RESPONSIBILITIES

1. Network and Security Management

• Maintaining and administering computer networks in PRD and DR sites
• Manage network devices: Core Switch, Router, Firewall, Network Monitoring System, Wireless, Remote Access
• Configuration, installation, maintenance and life cycles planning of various network devices and services
• Monitoring network performance and ensuring reliability and availability
• Experience in log review, log monitoring, firewall rule review
• Monitors and assesses overall health functionality of security systems and equipment
• Provide technical support and advice on all hardware and software in the network environment
• Supervise and provide vendor management for external contractors
• Manage the problem resolution process with maintenance support vendor on operational matters as well as troubleshooting and resolution of network related problems
• Create and maintain comprehensive documentation for all implemented networks
• Conduct IT security awareness training for all staff

2. Operations & Maintenance Management

• Perform daily IT operational and disaster center operational tasks
• Provide operations support for user inquiries and issues via email and phone
• Perform house-keeping tasks (i.e. backup, and optimization) and maintaining network user accounts
• Direct and coordinate troubleshooting and root cause analysis and make recommendations to the current procedure for hardware, software, and other network and system problems
• Implement an integrated mechanism for IT inquiries, call handling, logging and escalation for IT issues and assignment
• Performing disaster recovery operations and data backups when required
• Protecting data, software, and hardware by coordinating, planning, and implementing network security measures
• Maintaining, configuring, and monitoring virus protection software and email applications when required

REQUIREMENTS

• Bachelor’s degree in computer science or relevant IT related discipline
• Minimum 5 years working experience with 1-2 years’ experience in a banking and financial services
• Familiar with MAS Notice 655(Cyber Hygiene Practices) would be a plus
• Experience with routers, switches and firewall, i.e. Cisco, Huawei, Palo Alto, and Checkpoint etc
• Knowledge and experience in using Network Management System, i.e. Nagios etc. would be a plus
• Knowledge and experience in Virtualization Infrastructure, i.e. VMware etc. would be a plus
• Ability to work independently as well as in a team
• Certifications such as CCNA/CCNP/HCNA/HCNP or equivalent level in networking is an advantage
• Language proficiency in English and Chinese as the candidate will be working closely with Chinese colleagues in Head Office

Our client is actively searching for an Assistant Director or Senior Manager, Building Operations WSHO, Estates to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!

The incumbent will manage the day-to-day operations and maintenance of the campus, all aspects of building, workplace safety and fire safety, improvement projects which entail feasibility studies, budgeting, project management, procurement, regulatory compliance and design review, quality assurance and timely delivery for successful handover. He/ She will plan and drive initiatives to enhance effectiveness and efficiency of divisional policies, system and processes to support the operations and services of the University in its current campuses and the new Campus.

The responsibilities of this role are:

• Develop, review and update EHS policies and related documents in the safety management system. Formulate and administer comprehensive Risk Management and review safe work procedures.
• Enforce safety rules & regulations to ensure a good and safe work environment. Conduct regular safety inspections, recommend control measures, monitor and improve WSH performance.
• Conduct monthly safety committee meetings, coordinate and organize campaigns, trainings and WSH activities to enhance safety awareness and knowledge
• Conduct incident and accident investigations and recommend corrective / preventive actions
• Advise the division on matters pertaining to EHS issues and the application of licenses and liaise with the relevant authority for license and permit issues
• Conduct and coordinate fire drills and the formation of CERTs and obtain Fire Certificate in compliance to Fire Safety Act & Regulation
• Audit, inspect and test all fire alarm and protection systems to ensure compliance with Fire Safety Act & Regulation.
• Collate and prepare WSH reports for reporting and presentation to the HOD.
• Develop, implement, review, update emergency preparedness & response programs and procedures to protect lives and organization assets.
• Responsible for all aspects of facility management and maintenance activities, addition/alterations, upgrading/refurbishment works to the estate that includes building services, Mechanical & Electrical (M&E) systems, security system, housekeeping, security services, horticultural, general logistics and regulatory requirements
• Manage service providers deployed at the estate and ensure they maintain appropriate quality standards, adhere to maintenance work order executions, preventive maintenance compliance, timely delivery, facility resource management and inventory control.
• Ensure that service providers carry out works with the necessary risk assessments and safety work procedures in place to manage works and project risks.
• Obtain stakeholders’ requirements to plan and review space programme for the development of campus, buildings and facilities to support SIT academic, administrative and student activities.
• Any other duties as assigned from time to time.

The ideal candidate will need to have the following qualities and experience:

• MOM registered WSH Officer and qualified Fire Safety Manager
  Minimum 10 years of relevant working experience as a WSHO and FSM, preferably in the tertiary education environment with recognised Degree / Diploma, preferably occupational safety and/or environmental health or related fields.
  Familiar with local regulatory requirements related to workplace safety and health, and all other aspects of safety.
  Possess ISO and OHSAS knowledge and implementation. Certificates in QEHS Internal Auditing (ISO 9001, ISO 140001, OHSAS 18001) will be significantly favoured
  Proven track record in managing functions such as policy, planning and project management
  Self-driven, resourceful team player with good analytical, communication, writing and interpersonal and change management skills.
  Proficiency in MS Office applications, relevant Singapore Standards, Codes of Practices, and regulatory guidelines.

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.