We are looking for a dynamic and customer-oriented Service Crew member who can also step into the role of Shift Supervisor when needed. As part of our team, you will play a pivotal role in ensuring exceptional service and maintaining operational excellence during your shift. If you have a passion for providing outstanding customer experiences and have the leadership skills to guide a team, we encourage you to apply for this position.

Responsibilities as a Service Crew Member:

1. Customer Service:

• Provide excellent customer service by greeting and assisting customers with orders, menu questions, and special requests.
• Ensure a welcoming and positive atmosphere for all customers.

2. Order Processing:

• Take customer orders accurately and efficiently using our point-of-sale system.
• Prepare and serve food and beverages according to established recipes and presentation standards.

3. Cleanliness and Maintenance:

• Maintain a clean and organized dining area, including tables, chairs, and serving stations.
• Assist with cleaning dishes, utensils, and food preparation areas as needed.

4. Cash Handling:

• Handle customer payments accurately and efficiently using the cash register.
• Provide correct change, process card payments, and issue receipts.

5. Food Safety:

• Follow food safety and hygiene guidelines to ensure the safe handling, storage, and preparation of food.
• Monitor food expiration dates and product quality.

6. Team Collaboration:

• Work as part of a team, supporting other service crew members and kitchen staff as needed.
• Communicate effectively with team members to ensure smooth service operations.

Responsibilities as a Shift Supervisor:

7. Leadership:

• Assume a leadership role during your shift, providing guidance and direction to the service crew.
• Ensure that all team members understand their roles and responsibilities.

8. Opening and Closing Duties:

• Oversee the opening and closing procedures, including setting up and cleaning the restaurant, as well as handling cash registers and reconciling sales.

9. Quality Control:

• Ensure that all food and beverages are prepared and served according to established quality standards.
• Conduct regular checks to maintain cleanliness and orderliness.

10. Customer Concerns:

• Address and resolve customer concerns or complaints professionally and promptly.
• Escalate issues to higher management when necessary.

11. Inventory Management:

• Assist in managing inventory levels, including monitoring stock levels and placing orders as needed.

12. Compliance:

• Ensure that the restaurant complies with health and safety regulations and all company policies.
• Conduct shift briefings and safety meetings as required.

Requirements:

• Previous experience in a service crew role in the food service industry is preferred.
• Strong customer service skills and a friendly demeanor.
• Ability to work in a fast-paced environment and handle high-stress situations.
• Effective communication and leadership skills.
• Basic math skills for order processing and cash handling.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Food handler's certificate (or willingness to obtain one) is a plus.
• Supervisory or leadership experience is an advantage for the Shift Supervisor role.

Join our team as a Service Crew Member / Shift Supervisor and be part of providing exceptional customer service and ensuring the smooth operation of our restaurant during your shifts. Apply now to contribute to our restaurant's success.

1. High End Luxury Bathroom Products
2. Selling to Private Homes
3. Selling to Hotels
4. Selling to Developers Projects
5. Meeting direct home owners
6. Meeting Architects & Interior Designers to specifiy products into their projects
7. Meeting Hotels to specify products into their projects
8. Meeting Developers to specify products into their projects
9. Prepare proposals & specifications & quotations
10. Amend proposals & specifications & quotations
11. Follow-up with Owners / Hotels / Developers on the projects
12. Monitor Payments by clients
13. Ensure Proper delivery of order to projects
14. After Sales service to Owners / Hotels / Developers on the projects
15. Singaporeans Only
16. All are welcome
17. No experience required

Company Background

DFI Retail Group is a leading pan-Asian retailer and operates across four broad formats: Food (including Supermarkets, Hypermarkets and Convenience stores), Health & Beauty, Home Furnishings, and Restaurants. The Group has operations in 12 markets and operates multiple formats in most markets to satisfy different customer segments and trades under well recognized brands.

DFI Retail Group is a member of the Jardine Matheson Group.

The Roles

As a Senior Manager, Corporate & Consumer Affairs in the Singapore market, you will play a crucial role in managing and enhancing the company's reputation and relationships with both corporate stakeholders and consumers. You will be responsible for developing and executing strategies that promote positive engagement, address concerns, and build trust among key stakeholders. Your role will involve closely collaborating with cross-functional teams, including Marketing, Legal, Public Relations, and Government Affairs, to ensure alignment and effective communication. Additionally, you will monitor and analyze market trends and regulatory developments to proactively address potential challenges and leverage opportunities. This is a dynamic and impactful position that requires strategic thinking, strong communication skills, and a deep understanding of the Singapore market and its unique challenges.

Responsibilities

• Strategic Communication Management: Work closely with the Group Communications Director and actively participate in the planning and execution of group-wide communication strategies that span across all brands under our Group, ensuring consistency and alignment with overall business goals
• Brand and Reputation Management: Manage and protect the DFI brand and reputation both internally and externally, particularly in the context of change management initiatives
• Issues and Crisis Management: Lead crisis communication planning and response, effectively managing media relations and safeguarding DFI’s reputation
• Government & Community Relations: Proactively engage and foster strategic relationships with government entities and community organizations. This role involves seeking collaborative opportunities that resonate with our group's strategic objectives, understanding regulatory trends, and advocating for DFI’s position. The focus is on building and maintaining positive, mutually beneficial relationships that enhance our brand's presence and contribution within the community and political landscape
• ESG Communications: Drive the internal and external communication in support of DFI's ESG initiatives, promoting the company's commitment to environmental, social, and governance responsibilities
• Communications Content Development: Generate and supervise the creation of engaging communication materials for various channels, maintaining consistency in messaging and brand values.
• Event Management: Oversee corporate events, ensuring they reflect group strategies and enhance brand image
• Support Marketing Communications: Where necessary, partner with the marketing teams to amplify integrated communication strategies that complement marketing efforts
• Leadership and Internal Communications: Provide communication guidance to senior leadership and foster a transparent and engaging internal communication culture
• Media Relations: Handle media inquiries, maintain journalist relations, and manage public communications
• Team Leadership and Development: Effectively develop and coach members of the Corporate Communications team, setting objectives, evaluating performance, and fostering professional growth

Qualification

• Bachelor’s degree in journalism, Communications, Public Relations, Marketing, or a related field
• Around 10 years of working experience in public relations, media, corporate communications or public affairs under FMCG or retail industries.
• Strong understanding of the Singapore market dynamics, regulatory environment, and cultural nuances
• Excellent communication skills, both written and verbal, with the ability to effectively engage with diverse stakeholders

1. General and Administrative

· Uphold company’s core values and maintain a professional appearance and demeanours that reflects the company’s commitment to quality, continuous improvement and care and respect for individuals.

· Plan and coordinate with relevant team(s) to produce and prioritize jobs and, when necessary, reorganize to meet deadline changes and updates.

· Comply with all health and safety standards and workplace legislation.

· Communicate effectively with the assigned supervisor, internal teams and own team, informing and updating them regularly to guarantee that customer objectives are met and follow systems and procedures outlined in the company manuals.

2. Scope of Work

Operations Management

• Determine priorities dynamically and set planning assumptions for work-in-progress levels by products, cycle times and yields
• Manage manufacturing key metrics including loading, performance to commitments, on-time delivery and bottlenecks
• Evaluate the sustainability of manufacturing processes by preparing rough-cut capacity plans
• Improve operation planning through use data analysis.
• Analyse production efficiencies

Maximize resource utilization

• Manage material requirements planning taking into account the sales forecasts, production plans and production capacities
• Manage a balance between production requirements and manpower resources

Conform to management system requirements

• Integrate quality principles and methodologies to enhance engineering performance
• Evaluate Workplace Safety and Health management systems for compliance and improvements

Contribute to continuous improvement

• Evaluate the organization’s approach towards a lean enterprise
• Manage innovation practices in organization
• Analyse data for business insights identification
• Review manufacturing processes to reduce working capital and optimize inventory levels

Influence organizational development

• Develop on-the-job training program
• Develop workplace learning plans
• Lead change management in the organization
• Conduct interviews and make hiring decisions
• Resolve workplace grievances and disputes

Job Requirements:

• At least 6 years’ experience in production management
• Successful implementation of 5S, Kaizen, Lean Manufacturing, TQM, Lean Six Sigma advantageous
• Proficient in MS Office

Competencies:

• Technical Minded
• Hands On
• On the Ground
• Develop Staff
• Problem Solving
• Decision Making
• Communication
• Drive for Improvement
• Sense of Urgency

Assist the Assistant Manager / Manager of Training and Education Department in managing and promoting postgraduate and undergraduate medical education and training. This will contribute to the overall standard of patient care and the reputation of SNEC as a leading training centre. The incumbent will also manage the BCLS training for all doctors in SNEC and be involved in other projects and initiatives for the department.

Job Description:

Facilitation of Teaching and Elective Programs

• Ensure teaching materials are in good condition and adequate prior to the posting. Put up for purchase if required.
• Coordinate welcome briefing by Clinical Educator
• Preparation of materials – name tags, indemnity forms, assessment forms, timetable, clinic attendance list and visual acuity booklet
• Conduct general orientation for the students
• Ensure indemnity forms are duly signed and returned by the students.
• Coordinate text books & ophthalmoscopes loan
• Arrange mentor for each student
• Liaise with doctors and medical secretaries on the planning of teaching clinics, lectures and clinic / OT/ ACC attachments
• Ensure facilities are booked for teaching
• Liaise with Operations department for suitable set up of training rooms to facilitate teaching activities
• Inform students on reporting details prior to their posting
• Update nurses in charge at clinics the posting timetable prior to the start of each posting
• Attend to students’ enquiries pertaining to their postings
• Email reminders to doctors on their teaching sessions
• Facilitation Of Elective Programs
• Handle all queries and application from the students
• Assist the students with any queries during the period of their attachment
• Gather feedback from doctors and students at the end of the posting
• Collate feedback received to aid potential resident selection process
• Assign supervisors for students

Provide support for the MCQ Bank

• Uploading of questions, organized by categories and subcategories from the question bank to create a test set
• Super Admin for the web application / system – control of login IDs, generation of login IDs to participants and etc
• Ensure that the web application/system works seamlessly and to liaise with vendor for issues
• Involve in UATs / test management / enhancement and upgrading of system with vendor
• Management of analytic and performance reports
• Seek funding as required to support upgrading work of the system
• Other adhoc matters in relation to the system

Support users of the Skill Transfer Laboratory

• Assist in booking of Skill Transfer Laboratory (aka Training Room 1 (TR1)) and liaise with users for room key arrangement
• Ensure adequate consumables are available in wetlab
• Ensure equipment are in working condition for simulator training
• Ensure housekeeping rules are abided by the user of wetlab
• Liaise with operations on equipment preventive measures (PM) and any other repair
• Liaise with vendors and internal staff on the ordering of equipment, instrument and consumables
• Organisation of meetings/ events

Job Requirements:

• Degree qualification in any discipline
• 4-5 years of relevant adminisrative experience preffered
• Comfortable to work with various stakeholders
• Able to work well independently
• Possess good interpersonal, verbal and written communication skills

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer on our Service Delivery Team in Singapore.

What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:
•Perform specific delivery support activities for a single customer
•Assist in coordinating development and consolidation of technical and process documentation
•Focus on activities like data analytics and reporting
•Assist with analyzing specific issues with the customer
• Partner with Dell team(s) to provide an outstanding experience to the customer

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
•2 to 5 years of related experience
•Good organizational and planning skills to coordinate program deliverables
•Ability to set priorities and delegate
•Excellent analytical and problem-solving skills

Desirable Requirements
•Bachelor’s degree or an advanced degree
•Proven experience in a similar roleHere’s our story; now tell us yours

• Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager.
• Initiate and Manage Continuous Improvement Activities.
• Support data processing and analysis on inventory data / transaction data.
• To prepare relevant documents and participate in customer audit with operation team and quality team.
• To receive any escalations from existing customers; Conduct second-level fire-fighting upon receiving any complaints.
• Compile the relevant specification with operation team for any purchasing / sourcing.
• Communicate and liaise with procurement team for any operational supply, equipment.
• Assist Customer service Manager overseeing the operations under customer service functions.
• Attend to customer’s enquiries & complaints when required.
• Ensuring the smooth operation & cooperation with the team members.
• Monitoring customer service members, coordination & improvements.
• Participating/executing in costs reduction exercise so as to achieve cost optimisation for Customers and the Organisation.
• Identify/Engagement in new system implementation to actualise functions for each process. (Productivity improvement).
• Attend and facilitate customer monthly meetings.
• Prepare meeting minutes and verify KPI report before presenting in monthly meeting with customer.
• Verify the billing summaries prepared by the Customer service officer.
• Verify the billing reports to our customers as well as service agreements.
• Keep any operational documents properly.
• Immediate reporting to direct superior upon any irregularities

Job Requirements:

• Proven experience in Customer Service or a customer facing role within a B2B.
• Analysis of customer requirements and discussion with the internal team.
• Mature, self-motivated and able to work independently.
• With 3 to 5 years experience as a warehouse customer service Executive under any global LSP companies.
• Basic knowledge / experiences on warehouse management systems and documentation.
• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors.
• Experience on Documentation such as checklists, temperature / RH reports.
• Able to compile KPI reports periodically.
• Able to verify the billing reports to our customers as well as service agreements.

We are in the business of ideas. We create experiences that connect brands to the people who matter most to them. We specialise in crafting bespoke, unique and emotionally impactful projects for our clients in South-East Asia and Europe.

With Offices in Singapore, France, Indonesia and Cambodia, we also operate projects in Vietnam, Thailand, Australia, Korea, Japan, Malaysia, Bhutan, Italy, Germany, Croatia and Spain.

Chab Events is a turnkey corporate digital & live event management, experiential marketing, augmented/mixed reality and incentive travel agency. We work across a large range of industries including tech, healthcare & medtech, insurance, finance, luxury, fashion, aerospace, hospitality, food and beverage. Our reactive and passionate team produces inspiring events & experiences.

We’re looking for

• Experience with organising events up to 2000+ attendance
• At least 5 years in the Event Management Industry in Singapore OR SEA
• Comprehensive knowledge of the B2B Event management industry
• Confident and positive attitude this is a client facing role that needs a happy, enthusiastic and professional person who understands how to liaise and present themselves in front of clients and suppliers within a working environment.
• Excellent organiser with strong project management skills must have experience in managing multiple events at any one time with the ability to multitask and prioritise based upon the event requirements.
• Ability to understand client objectives and interpret them to develop an integrated event strategy (including good listening and questioning skills)
• Co-managing the clients and colleagues expectations accurately with the ability to meet agreed deadlines.
• Experience managing a wider team on site at an event, with the ability to troubleshoot on site at events before anyone else, react accordingly and provide solutions to the internal team, external suppliers and clients alike. Same goes for Virtual events.
• Immaculate attention to detail & writing skills can input information quickly, accurately and thoroughly. Comfortable with proofreading and basic copywriting.
• Team player - happy to take instructions but also work independently and proactively when required.
• Excellent experience in working with spreadsheets and creating proposals and presentations in PowerPoint is a must.
• Comfortable working under pressure in a dynamic & multicultural startup environment.

Assisting the Account Manager

• Helping your manager taking a lead in clients’ marketing and advertising strategies
• Co-Leading a team to provide the utmost level of client service
• Liaising with clients at a senior level
• Promoting the expansion of business with existing clients
• Serve as the secondary point of contact for customers in your portfolio
• Understand customer requirements and needs to offer suitable solutions and generate new business
• Completing projects to a specific schedule and within an agreed budget
• Negotiate contracts and close agreements to maximize profits
• Using your skills to push clients, and the agency, creatively and strategically
• Plan budgets and activities for account management in the company
• Ensure the timely delivery of services and products to clients
• Resolve issues to maintain and strengthen customer trust

Leadership and management skills

• Be accountable for ensuring that your Manager is regularly updated on the progress of the event.
• Provide feedback and counsel production staff to meet quotas/objectives
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.
• Drive team synergy and positive team spirit to ensure your team feels supported.
• Delegate responsibly and ensure all team members are benefiting from your time, and exposure to different projects to increase their skill set.
• Managing internal resources to ensure that the workload is shared evenly across the team and all conflict is dealt with in a positive manner with minimum fuss.

The Chab Tribe experience

• A fun, dynamic, multicultural, diverse and continuously expanding team;
• An intense pipeline of projects ranging in size and industry with well known brands;
• Being part of a rapidly growing international group where no 2 days are the same;
• A focus on training, development and knowledge sharing; and
• Unlimited coffee, snacks and celebratory apéros

A. Overall Purpose Of The Job

The incumbent is responsible for developing and driving new businesses as well as account extension businesses of existing clients within the Assigned Segments, from lead generation through to close.

Main responsibility is to aggressively drive new and account extension businesses for the Singapore market through the development of sales strategies and tactical execution of action plans in order to meet the monthly, quarterly, and yearly allocated sales targets.

Incumbent will be part of the Singapore Sales & Marketing team and is required to ensure alignment of Sales strategies within the Singapore market. This is achieved through the direction of Managing Director Singapore & Middle East in conjunction with Sales activities, campaigns, and strategies in accordance with the International SOS Group Sales leadership team.

B. Key Responsibilities

a. Sales Targets and Strategies Execution

(i) Develop and execute activities that will enable the achievement of the assigned sales targets

· To achieve the assigned sales targets on a monthly, quarterly, and yearly basis.

· To prepare actions plans and schedules to identify specific targets and/or opportunities within the assigned sales verticals.

· To ensure the required number of sales calls/visits to prospects and existing clients are achieved.

· To work with Head of Marketing and Communications, Singapore to ensure consistent lead generation. To qualify and follow up on the leads and/or referrals resulting from field activities.

(ii) Plan strategies, jointly with Managing Director Singapore & Middle East and Head of Account Management & Partnerships, that support the achievement of assigned sales targets

· To identify business opportunities via prospect development and/or evaluating the changes within the market environment.

· To analyzedata of existing clients and determine the appropriate sales approaches to enable account extension and up-selling of additional services/solutions.

· To review and develop strategies with regards to the verticals and/or initiatives that has been assigned.

· To provide timely sales pipelines updates when required and with the ability to accurately project the estimated close won period of the identified opportunities.

b. Clients & Prospects Engagement

(i) Focus on client centricity

· To maintain and enhance client relationship by providing support, information, guidance and following up on required sales activities whenever is appropriate.

· To cultivate effective business relationships with identified economic buyers, influencers, technical buyers, and buyers to ensure buy-in of solutions.

· To ensure prompt response to clients and prospects queries, ensuring the correct expertise, knowledge and personnel are involved in the response.

(ii) Ability to develop opportunities

· To participate in relevant sales and/or marketing events as deemed required by Managing Director Singapore & Middle East.

· To identify and attend trade meetings, industry conventions and networking events hosted by business associations so as to network and obtain sales leads.

c. Sales Administration & Support

(i) Strong focus on administration

· To provide support to Client Services team to ensure client related documentation, invoicing and entries within relevant systems are being managed accordingly.

· To support Finance team to ensure working capital targets for the assigned clients are being well managed according to the assigned Finance targets.

· To ensure the accurate and timely updating of sales related details, information and sales calls/visits made within the existing systems (e.g. SalesForce.com).

· To adhere to the required sales processes, procedures, and protocols.

(ii) Collaborate with relevant teams

· To work with Commercial Services team to develop competitive pricing that will enable the winning of the opportunities that has been targeted.

· To work with other relevant teams whilst pursing opportunities with existing clients and/or prospects (e.g. Medical and Security team, Operations team, Assistance Centre team etc.).

· To liaise and work with Singapore team members as well as relevant Group and other countries functions on all sales related activities.

(iii) Pursue opportunities to improve

· Maintains professional and technical knowledge by attending internal and/or external education workshops, trainings, briefing sessions and/or external events as arranged by the Managing Director Singapore & Middle East.

· Display keen interest in participating in the scheduled Sales & Marketing meetings.

C. Job Profile

Required Skills, Knowledge and Competencies

· Strong consultative selling and/or value selling business knowledge, preferably within the Corporate, Government and/or Education verticals.

· Result oriented, displaying high passion, drive and motivation so as to achieve the assigned sales targets and Key Performance Indicators (KPIs). Ability to identify what to do when performance deviates from plan and execute corrective measures.

· Strong analytical, problem and decision making capabilities. Able to analyze the information in a given situation and recommend the best course of action.

· A self-starter who is able to work with minimum direction whilst possessing both the desire and ability to develop constructive ideas to react to the ever changing business environment.

· Exceptional written and verbal communication skills. Able to communicate and deliver client presentation with ease and flair.

· Persuasive, articulate and able to work with and influence people of different nationalities, personalities and across all levels.

· Display good cross functional skills, with the ability to collaborate and communicate effectively within a demanding and culturally diverse matrix organisation.

· Stress tolerance, able to do the job/task with minimal anxiety level.

· Hardworking, persistent and a dependable team player.

Required Work Experience

· At least 5 years in a sales representative role.

· Proven track record in business development and account management activities, selling complex B2B solutions to multinational companies in a fast moving and global 24/7 environment.

Required Qualifications

· Bachelor’s Degree, Business and Marketing majors preferred.

Travel / Rotation Requirements

· Singapore based, with occasional travels within Asia, depending on business requirements.

Responsibilities

• Support Production system of LifeAsia and Integral Group

• Program enhancements/developments related to Life Asia and/or group 400 system

• Able to interact and coordinate efficiently with other IT Sections and within Core Application Team itself

• Liaise with Web Application Team on Front-end applications on inter-related projects

• Perform system analysis, design and system unit/integration testing

• Prepare/update Technical Specifications and end user system job instructions documents

• Liaise with external parties pertaining to system collaboration and system testing

• Observe, maintain and comply with the KPIs, work instructions, guidelines, security controls, audit controls and governance set

• Ensure quality deliverables, documentation and reporting for work assigned and performed

• Sound experience in Life Insurance industry

• At least 5 years hands-on coding experience in SMART 400 on AS400

• Knowledge of both Life-400 and Group-400 will be an added advantage

Job Summary

As the Clinic Manager of Sin Kang TCM Clinic, you play a vital function as the connexion between Sin Kang, and our customers. You will oversee the daily operations of the clinic, including the management of manpower, logistics, revenue, customer service delivery, administrative excellence, and clinical training for clinic staff. A core member of the Clinical Team, reporting to Operations Manager of Sin Kang, you will be required to collaborate with various internal stakeholders in order to ensure that Sin Kang’s business and products are accurately represented in the market.

What you will get in return

In return, you get to enjoy the excitement of working in a growing & dynamic localise TCM culture. This will be a fulfilling role for you to take ownership of your own clinic operations, revenue, business development and marketing campaigns.

Key Responsibilities

Clinic Operations

• Responsible for daily operations of these service points, including front counter services, administrative, and operational matters, and partnering all clinic staff, TCM Physicians and backend operation team to solve system and process issues.
• Responsible for daily clinical meeting with all staff before any clinic operations.
• Provide essential support to all levels in the Clinic when required, and responsible in ensuring good workplace behaviour and identify issues and use resources to resolve.
• Supervise and manage the clinic’s appointment calendar.
• Establish and administer clinic specific policies and oversee system standard work.
• Maintain consistent SOP protocols for various tasks such as patient registration, queue management, medication dispensing, invoicing, and payment collection, claim submission, drug inventory management, and general cleanliness.
• Manage the financial and administrative aspects of the clinic, such as clinic facilities, equipment, medical supplies, and resources in relation to cost management, organising files and information, as well as maintaining accurate records of petty cash and billings.
• Responsible for inventory management. Evaluates stock levels of supplies and oversees repair or replacement of equipment and supplies.
• Responsible in providing innovative solutions to address all clinic operational shortcomings and escalation workflow to Operations Manager, when required.
• Build relationships with all stakeholders, engendering trust, confidence, loyalty, awareness, and mutual benefits.

Revenue, Finance and Corporate Governance

• Responsible for achieving the weekly and monthly sales revenue and financial targets for the clinical services assigned and be responsible for developing and carrying out business plans in conjunction with Operations Manager, and heads of departments/divisions to ensure that revenue goals are reached.
• Scope of business management includes clinic’s annual financial budgeting and regular reviews with all heads of departments/divisions, TCM Physicians, and development of new treatment services.
• Devise, implement and report all monthly clinic and staff’s sales revenue performance indicators and goals.
• Support and implement all business development and marketing campaigns planned for the Clinic.
• Ensure compliance with guidelines set by the Ministry of Health (MOH), Traditional Chinese Medicine Practitioners Board (TCMPB).
• Implement clinical administrative policies and initiate actions to enhance patient care programmes.

Service Excellence Management

• Collaborate with other department teams to ensure a positive experience for patients along the continuum of care.
• Provide quality service to patients including but not limited to answering queries and following-up over phone calls.
• Responsible for achieving customer satisfaction targets in partnership with the Operations Manager.
• Responsible for devising innovative ways to continually improve clinic service levels and ensuring great hospitality and total customer satisfaction.
• Communicate & resolve all patient queries & complaints in a professional manner & establish strong customer relationship with all patients/customers.
• Guide and support participation in patient care delivery regularly.
• Execute clinical administrative policies and initiate action to enhance patient care programmes.

People and Resource Management

• Understand future staffing requirements and create, execute and support clinical staff recruitment and retention strategies with Operations Manager and HR Manager.
• Identify position specific job responsibilities and core competencies to create clear job descriptions.
• Manage a team of TCM Physicians, patient relations officers, and therapists, providing customer services in service points, ensuring smooth and efficient clinical operations, conduct appraisals for these staff.
• Responsible for ensuring that all clinic staff receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Manage and allocate manpower rostering at clinic.
• Keep and monitor staff records and time attendance to include leave and sick days.
• Any ad hoc duties as assigned.

Requirements

• This role is a direct reporting to Operations Manager.
• Minimum requirement of GCE O Level, Diploma or Degree Holder will be a plus.
• At least 2 – 3 years of relevant work experience, with practical aspects of TCM Clinic/Aesthetics/ SPA operations is an added advantage.
• Knowledge in TCM would be an added advantage.
• Proven performance with strong track record in personal & clinic sales will be an added advantage.
• Proven performance with strong track record in supervisory experience and ability to lead and manage a team effectively.
• A team player, ability to exercise initiative, manage pressure, multi-task, and work independently in a fast-paced TCM, Beauty & Wellness environment.
• Good communication skills (both verbal and written in English and Mandarin) and excellent interpersonal skills, for daily communication with Mandarin-speaking patients and colleagues.
• Meticulous and analytical, possess good organisational, resourceful, problem-solving, co-ordination and communication skills.
• Excellent Office 365 skills, such as Spreadsheet, Words, and PowerPoint.
• Must be able to work on weekends and public holidays.

Work Location: Multiple locations across Singapore!

Interested candidates, kindly submit your updated resume via online. Alternatively, you may call our Human Resource Department at 6884 4772. Attractive remuneration package commensurate with relevant experience.

We regret that only shortlisted candidates will be notified.

For more information, please visit and follow our LinkedIn Page https://www.linkedin.com/company/sinkangtcm for exciting updates.

Responsibility:

• Build overall Release plan
• Coordinate releases with various stakeholder teams (e.g infra, security etc) for the release dates
• Approve Release plan
• Change access board (“CAB”) approval
• Go / No decision facilitation
• Coordinate deployment into production with AMS release management
• Coordinate with relevant teams to ensure release changes are merged into other in flight code branches
• Configuration and version management of the releases
• Coordinate handover of release to AMS and release closure

Required Exp:

• 10+ Years including 5+ years in Telecom BSS domain
• Release Management– especially with CPQ, OM, Catalog, CRM, Marketing Management, Channels - Lead to Order, Order to Activate etc.

Required Skills:

• Delivery/Release management experience,
• Knowledge of CD/CI
• Experience in working with DevOps and Agile methodologies
• Team management skills
• Good understanding of application infrastructure, system architecture, and operating system

Job Description

- Clinic processes and administrative tasks

- Drug inventory, stock taking and ordering

- Clinic assistants – hiring and training

- Rosters of doctors and clinic assistants

- Claims reconciliation

- Other ad hoc duties assigned by management

Job Requirements

- Prior clinical experience an added bonus

- Excellent communication and interpersonal skills

- IT savvy

Job Description

SingHealth Experimental Medicine Centre runs several core facilities for translational research in SingHealth. Reporting to the Veterinary Manager, you will be responsible in supporting the implementation of policies and initiatives for animal husbandry and care.

You will be involved in the maintenance of animal inventory, equipment and facilities to ensure full compliance with the National Advisory Committee for Laboratory Animal Research (NACLAR) guidelines, Animal and Veterinary Service (AVS) requirements and American Association for Accreditation of Laboratory Animal Care (AAALAC) international standards. You are also responsible for ensuring the provision of veterinary husbandry and care to support training and research activities in the centre. You will also be required to interact with researchers to facilitate veterinary operations in the department.

Requirements

• Diploma in any discipline or GCE A / O / N Level with minimum 4 years of relevant experience
• Ability to handle small and large animal work and perform shift duties, including weekends and public holidays
• Highly motivated with strong interpersonal skills
• Basic knowledge in Microsoft Office applications
• Fully vaccinated against COVID-19

Responsibilities:

You will assist the doctor in the consultation room. You will also handle patient registration, appointment scheduling and billing at the Neuroscience Clinic.

Requirements:

• NITEC, Higher NITEC or Diploma in any field
• Service-oriented with a pleasant disposition and good interpersonal skills
• Able to multi-task in a fast-paced environment
• 5-day work week

Job Scope:

Marketing & Corporate Communications

- Manage online marketing and website management

- Managing and updating of company website and activities

- Planning and organizing medical events and company functions

- Ensure consistency of corporate image on print and online

- Implements marketing and advertising campaigns by assembling and preparing marketing and advertising strategies, plans and objectives

- Liaise with agencies and source new ways to promote the brand

- Preparing and maintaining all promotional materials

- Research new market opportunities

- Research new products areas for the company

Roles & Responsibilities

• Responsible on the overall planning, deployment and scheduling, coordination and supervision of department.
• Ensure overall operation, housekeeping and adequate resources to enhance efficient function of the department
• Ensure prompt service with enthusiastic working attitude.
• Exercise authority in planning, deployment and scheduling, coordinating and supervision of the department.
• Develop risk management contingency plan in the operation of the department
• Implementing display guideline and planogram
• Complete special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.

Job Overview: The Tax and Business Manager role at Minor Food Group (Singapore) Pte Ltd. is a multifaceted position encompassing responsibilities in tax and finance management, and corporate secretary support. This role is instrumental in maintaining tax and regulatory compliance while contributing to strategic decision-making within the MINT organization based in Singapore. The individual will be a vital asset to the Minor Group, supporting over 10 entities in Singapore.

Responsibilities:

Tax Compliance/Tax Planning Restructure

• Ensure thorough tax compliance for the Singapore subsidiaries within the Minor Group. Key responsibilities include:Reviewing the preparation and filing of tax returns
  Managing inbound and outbound withholding tax reporting
  Coordinating with other offices and external advisors for foreign tax compliance, filings, and other tax-related matters
  Provide support to the Bangkok Shared Service Office on various tax restructuring projects.
  

Corporate Governance and Strategy

• Support the holding of board meetings of the Singapore subsidiaries within Minor Group. This include:Prepare and manage materials for board meetings, including agendas, minutes and presentations.
  Provide administrative assistance to the board, including meeting coordination, documentation, and logistics.
  Support board-level decisions related to financial matters and corporate strategy.
  Acknowledge and review legal documentation that need to be executed by the directors.
  Facilitate communication between management, board members, shareholders, and relevant stakeholders.
  

Financial Management:

• Work with Shared Services Team to:Ensure compliance with financial regulations and accounting standards.
  Oversee timely and accurate filing of financial reports, and tax returns with regulatory authorities.
  

Qualifications:

• Bachelor's degree in accounting, tax, or a business related field.
• Proven track record of hands-on experience in tax compliance, tax planning, and restructuring within a corporate setting.
• Some understanding of international tax regulations, including experience in managing inbound and outbound withholding tax reporting.
• Strong analytical skills, with the ability to analyze financial data and provide strategic recommendations for tax optimization.
• Demonstrated experience in corporate governance, board responsibilities, or related legal and financial matters.
• Knowledge of regulatory compliance and financial reporting.
• Ability to work independently, exercise sound judgment, and maintain confidentiality.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

About the Role

As part of the Global Program team the Ops SME compliments the group by specifically being responsible for providing warehouse operational expertise for the contract logistics business, across the globe. Engages, communicates, advocates good warehouse operations and process practices to the wider team.

• Empowered to provide operational solution decisions for the to-be process based on team input and own experience within the team workshops
• Operational input to process design, automation, business architects and IT team members
• Management of assigned operational document reviews to time
• Lead optimization of co-designed operational processes
• Support overall operational and business solution activity including processes, layout, material flow, storage/inventory management, planning and reporting activities
• Support document creation of specific solution in conjunction with global, regional and site owners
• Contribute to and/or facilitate requirements workshops as needed
• Define and own the global template solution operationally in line with industry BKM (Best Known Methods)
• Identify and manage risk to program objectives from operational perspective
• Communicate and drive ops process work packages with country implementation teams, ensuring aligned outputs

Qualifications

• Operational management experience across FMCG operations both forward and reverse including various technologies and system
• Ops Subject Matter Expert
• Develop and build virtual teams
• Able to articulate operational principles to the team
• Knowledge of a wide variety of operation types
• An understanding of different routes to market e.g., Retail, e-commerce etc.
• Effective communication and presentation
• Work well under pressure, and able to handle internal and customer demands effectively
• Analytical and logical approach
• Good and positive attitude
• Team player
• Flexible to travel for business trips
• Computer savvy with good working knowledge of business tools

Why DB Schenker?

Competitive salary package

Opportunities for career growth and development, both locally & internationally

Supportive and collaborative team environment

Access to company-wide training programs and initiatives

What’s Next?

Interested in this unique job opportunity? Then please click the apply button above. You’ll be redirected to our Careers Portal where you’ll be able to submit your application.

You will play a key role in supporting SingHealth’s efforts in being a leader in Academic Medicine. You are responsible for leading the day-to-day operations of the Office of SingHealth Academy. You will be involved in the commercialisation of training programmes, where you are required to engage internal stakeholders/clients to identify potential areas, customers, and programs for commercialisation. You will work with Subject Matter Experts on developing the curriculum and corresponding course materials, as well as collaborate with the relevant teams to support commercialisation efforts.

You will lead the programme office to administer the commercialised training programs (on-site or hybrid) and monitor the adoption rates for the commercialised products.

In addition, you are required to scan the market and identify potential training programmes that may be relevant to SingHealth. You will collaborate with partners to develop training programmes, explore aligning existing programmes and develop new programmes that can leverage on available funding. You will drive the marketing and branding of SingHealth Academy, pitch the services and promote SingHealth Academy as the training partner of choice to healthcare professionals. You will also contribute to overall risk management initiatives undertaken by the department, as well as evaluate and identify all risk factors (such as staffing, infrastructure and scalability) accordingly.

You will develop and implement budget, manpower training and career development plans for the Office. You will also propose, lead, and implement development plans, new initiatives, projects, or start-ups to support the growth of the department. You will also plan and supervise all activities, build, and maintain relationship with key stakeholders as well as support Group Education in building its education & academic framework.

Job Requirements:

· Bachelor’s degree in business administration, Marketing or Hospitality, with at least 8 years of working experience in a related field

· Possess relevant work experience in the healthcare industry, events or training management, where prior experience in commercialisation would be an added advantage.

· Proficient with Microsoft Office applications

· Possess an enterprising mindset.

· Possess project management skills, attention to detail and ability to work independently.

· Highly motivated, creative, and driven in leading teams to reach goals and objectives.

· Possess strong negotiation, verbal, and written communication skills.

· Ability to work effectively in a fast-paced environment.

· A team player with interpersonal qualities to nurture long term relationship with stakeholders.

· Must be fully vaccinated against COVID-19

A) Overall Purpose Of The Job

The position of Contracts Manager (International Hub) will provide advice, support and direction to the ANZ, H3S Middle East, Northern Europe and Singapore sales organisations in two key areas:

1) Commercial Contract Management, and

2) Strategic Pricing Support.

You will be required to champion best practice ensuring procedures are of a high standard, as well as developing and maintaining positive relationships with internal and external contacts. Dedication to performance against KPI’s is critical for success in this role.

B) Key Responsibilities

Responsible for providing advice and support in relation to commercial contracts (for example professional services agreements, data processing agreements, and non-disclosure agreements).

Whilst primary focus will be on contract management, the candidate will be expected to support pricing on a day to day basis. Candidate should expect this pricing support to make up 15% of day to day role.

The key responsibilities will include, but not limited to:

End to end Contract Management

• Coordinate with multiple stakeholders to ensure mitigation of risk whilst maximizing opportunities, in compliance with internal escalation guidelines;

• Negotiate with clients on a range of commercial contracts, including services agreements, NDA’s and Data Processing Agreements;

• Take ownership of complex non-standard agreements or client agreements;

• Contractual support for tender responses, working closely with the Bid Management Team to deliver competitive and compliant bids;

• Management of regional templates, localise and translate standard contract templates where applicable, and maintain these templates;

• Triage and prioritise requests for contracts, including supporting other team members on contractual matters;

• Providing advice and support on a broad range of contractual matters including data privacy;

• Actively participate in identifying best practices and supporting process improvement initiatives

• Ensure the use of Contract Lifecycle Management (CLM) tool (DocuSign CLM), including acting as local escalation point for CLM sales support;

• Provide training to the sales community and ongoing contract guidance relating to terms and conditions;

• Act within the regional regulatory environment, understand and comply with local legislation and group policy;

• Understand product business rules and ensure deviations are managed in accordance with the escalation guidelines.

Pricing

• Provide support and advice in the acquisition of new business and renewals by reviewing product mix opportunities, pricing and gross margin assumptions, utilization rates and client specific requirements and then, in partnership with various functions, deliver standard or develop non-standard offers to meet client’s needs, whilst conforming to group guidelines;

• Support the sales community in acquiring approved pricing as per product matrix, including the capture of deviation;

• Support complex pricing models for tender responses.

Other Duties

• Work with and support Manager as and when required.

C) Job Profile

Required Skills and Knowledge

· Capable of drafting contract terms and conditions in English

· Attention to detail, reviewing contracts for conformity to policies and identifying and assessing risks.

· High degree of independence, initiative and decisiveness;

· Great business judgement and commercially focused;

· Ability to prioritize in a fast-moving environment;

· Exceptional interpersonal and relationship-building skills;

· Flexible and able to succeed in a rapidly changing, fast-paced, deadline-driven environment with multiple priorities;

· Previous experience using Contract Lifecycle Management tools is desirable;

· SalesForce.com is an advantage but not a requirement.

Required Competencies

· Relating & Networking. Establishes good relationships with internal customers and staff; Builds wide and effective networks inside and outside the organisation; Relates well to people at all levels; Manages conflict;

· Communication. Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarises or asks questions, when needed, to clarify information;

· Delivering results & meeting customer expectations. Focuses on internal customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; consistently achieves project goals;

· Adapting & responding to change. Adapts to changing circumstances; Accepts new ideas and change initiatives; Adapts interpersonal style to suit different people or situations; Shows respect and sensitivity towards cultural and religious differences; Deals with ambiguity, making positive use of the opportunities it presents.

Required Work Experience

· Solid experience independently drafting and negotiating a variety of commercial contracts;

· Experience with data privacy;

· Pricing, sales, or finance experience is preferred but not a requirement (openness to learn is critical);

· Demonstrable commercial experience working directly with sales teams and business managers.

Required Qualifications

· Educated to a degree level, such as BA/LLB or equivalent.

Required Languages

· Fluent verbal and written English

Travel / Rotation Requirements

· Limited regional travel as required by the business (twice a year)

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring an eCommerce Assistant Project Manager to manage operations of multiple brand websites; plan, project manage, and coordinate site launches, new site features and optimisations across all markets and management of content transcreation. This involves conducting research of current market behaviours, working with local markets; project scoping; planning and coordination with internal and external stakeholders.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce, Marketing, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with website and online marketplace customers, delivery and courier companies, social media platforms and any other service providers (digital agencies, developers, translators, etc.).

Responsibilities

Website Operations

• Conduct daily checks and ensure full functionality on all Bacha Coffee websites
• Respond to and troubleshoot all website issues using issue tracking / project management software such as JIRA
• Project manage all website issues and tracking with developer agency

Site Launches

• Conduct research of current local market environment, behaviours, and requirements
• Gather and manage requirements from local franchisees, and define site launch scope
• Coordinating with internal teams and third parties or vendors (eg. transcreation and developer agencies) for execution of site launches
• Track and monitor progress of site launches, ensuring that sites are launched on-time

Site Enhancements and Optimisations

• Identify problems uncovered by customer feedback, and opportunities for improvement of online user experience
• Project manage site enhancements and feature implementations, including coordinating, implementing and testing
• Keep up-to-date with industry best practices and monitor competitor websites

Experimentations

• Ideating potential tests that can be conducted on-site
• Coordinate and implement A/B testing, monitoring and interpreting results.

Content Transcreation Management

• Project management of transcreation of all Brand content, including and not limited to, website, menu, retail collaterals, ad-hoc seasonal websites, social media posts etc.
• Maintenance of internal Content Hub
• Ensure content is transcreated to highest quality and according to brand guidelines

Others

• Documenting of weekly meetings, and providing the eCommerce Manager with project updates and progress
• Maintain and update reports that informs all stakeholders of project status
• Creating User Acceptance Test plans for new site launches, site functionalities etc.
• Work closely with internal (IT and Marketing) and external (web agencies, developers) stakeholders to ensure website quality and efficiency
• Manage CMS developers and ensure that projects are completed with high quality and on time
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service

Requirements

• Bachelor degree in Digital Marketing, eCommerce, Business or similar equivalent with 3-5 years’ experience
• Strong communication skills with excellent command of English
• Strong time and project management skills with the ability to multi-task
• Outstanding problem-solving skills and the ability to troubleshoot website issues in a fast-paced environment
• Ability to translate marketing needs into program execution to drive business performance.
• Meticulous, adaptable, creative thinker who is able to work independently in a fast-paced environment
• Proficient with MS Office applications
• Media and internet savvy
• Results-driven and able to work under pressure
• Understanding and hands-on experience in working with Content Management Systems (CMS)
• Proficient with issue and project management tools such as JIRA
• Experience in managing multiple regional projects would be a plus
• Experience working in the luxury industry would be a plus

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

• Assist and attend to customers’ enquiries/ complaints with patience and professional manner through phone calls, online portal and emails etc.
• Generate catering orders and quotation.
• Cooperate and liaise with other departments for any necessary arrangement/ issues regarding catering orders.
• Liaise with outsource suppliers for necessary logistics/ catering items.
• Provide support and assistance to team members.
• Allocate job tasks to team members fairly when necessary.
• Assist on the review of catering sales process, standard operation procedures and practices.
• Perform any other duties to be assigned from time to time by superiors.

A World of Opportunities Awaits

Company Name: Dusit Thani Laguna Singapore

Job Title: Duty Manager

JOB RESPONSIBILITIES

• Oversee the day-to-day operations of the hotel, ensuring all departments are functioning efficiently.
• Address operational issues and make decisions to resolve any challenges or discrepancies that may arise.
• Ensures all staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number on staff on duty in each section.
• Provide exceptional guest service and handle guest inquiries, requests, and complaints effectively and in a timely manner
• To ensure the overall coordination of the Front Office Operations and to assist all sections of the Front Office department.
• Responsible to keep all Front Office Standards and Procedures in line with the Policies and procedures
• To ensure the proper follow-up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning.
• Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).

JOB REQUIREMENT

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 5 years in Front Office experience in a similar capacity preferably in a 5-star class environment.
• Knowledgeable in Front Office Operations and Opera PMS.
• Have excellent English communication skills both in written and spoken.
• Possess professional disposition with excellent interpersonal skills.

BENEFITS

• Company Transport Pick-up/Drop-off Provided
• Uniform Provided, Duty Meals, F&B Discount, Dental, and Medical
• Employee Room Rate Globally, Learning & Development Opportunities, Staff Recognition Award

*Only shortlisted candidates will be notified.

An IMPORTANT NOTE to all Job Seekers: Please be informed that any available job positions with our company is advertised only on selected platforms, i.e. My CareersFuture Singapore, JobStreet Singapore, Dusit International career website, as well as Laguna National and Dusit Thani Laguna Singapore official LinkedIn pages. We ask that all interested applicants remain vigilant and do not fall prey to job scams.

Dusit Thani Laguna Singapore Hotel also offer many other career opportunities in our operations that might be of interest to many others. Our Recruitment Managers will be delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us. Start by connecting them to talk to us TODAY!

By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use and disclosure as described above, relevant personal data me also be transferred outside Singapore.

Job Description:

· Possess extensive experience in Life Insurance, Healthcare, Banking & Financial Services.

· Work closely with Product Managers, Technical Architects, and developers to understand complex products in the Wealth management and securities domains.

· Act as the Single Point of Contact for TCOE for all test-related matters.

· Manage a team of 10 testers, assigning tasks, providing guidance, and conducting performance reviews.

· Work extensively in Agile methodologies, utilizing tools such as Jira, Jama, and HP ALM.

· Hands-on experience with Selenium for automation testing.

· Develop relevant frameworks in Automation, including BDD with Cucumber, TestNG, and Page Object Model.

· Extensive experience in testing mobile applications (IOS, Android) and web applications.

Qualifications:

· Bachelor’s degree in Computer Science/Engineering or related field.

· Proven 9+ years of experience in software testing with a focus on automation.

· Strong expertise in wealth management, securities, and financial services.

· Manage resource allocation and testing budget to meet testing deadlines.

· Work on Automation frameworks using Selenium for web applications, maintaining the test suite and adding test scripts for Mobile and Web applications in each sprint using BDD cucumber framework.