1. JOB PURPOSE

A business partnering role which is a key member of the dnata SIN management team with responsibility for the development of successful, long term, strategic relationships between customers (internal/external), based on achieving Ground Handling / Cargo product best practice and a sustainable competitive advantage.

Primarily accountable to achieve our vision ‘to be the worlds most admired air services provider’ delivering our shareholder and colleague commitments through a financially sustainable business. By doing things the dnata way, through our values of: Safe and Secure, Performance Driven, Service Excellence, Delighting Customers, Imagination and Respect.

Working closely with the Heads of Ground Handling and Cargo to support and deliver within the overall strategic framework, promoting and driving Ground Handling / Cargo product development through optimisation and innovation.

Acting as a connector, by linking across functions and product lines (Ground Handling / Cargo / Catering) to ensure that the one dnata commercial/technical expertise can deliver solutions to customer/business needs and drive these through the wider value chain.

Able to act as the Heads of Ground Handling and Cargo “adjutant” enabling the advancement of company initiatives, projects and goals whilst utilising a high level of emotional intelligence.

2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS

• Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence
• Uphold the highest standards by ensuring policies, governance, and legal guidelines are effectively communicated and adhered to by all stakeholders, protecting our shareholder and brand value
• Owner of customer Net Promotor Scores (NPS) / Customer Satisfaction (CSAT), responsible for year-on-year increase in customer satisfaction
• Able to negotiate difficult and complex contracts, centred on delivering a value proposition focused on quality and not on commoditisation
• Foster long-term, sustainable, trust-based relationships with customers, authorities, business partners, and relevant stakeholders, enhancing dnata's presence and reputation, both locally and globally
• Coach, mentor, and develop the dnata Singapore Commercial team, empowering direct reports, holding them accountable, providing guidance and motivation to maximize performance, particularly in the context of the overall value proposition
• Contribute to our community-driven initiative, dnata4good, by personally investing through our Volunteer Day Program, supporting charities and community projects aligned with our charitable pillars and embracing our CSR initiatives
• Champion dnata's Environment Sustainability Framework, living our commitment to reducing emissions, responsible consumption, and the protection of wildlife and habitats, while promoting sustainability and environmental stewardship within the aviation sector
• Be a brand ambassador, representing dnata in a professional and brand-aligned manner, reflecting our values and business strategy in public speaking engagements and representational appearances

3. MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS

• Qualifications: Bachelor’s degree and/or relevant professional qualification and/or equivalent experience
• Relevant Qualification in Negotiation, preferred but not mandatory
• Experience: Proven track record of an operational or commercial role in aviation (or equivalent/adjacent sector e.g logistics), manging a multi-customer product.
• Bring an established and mature professional network, reputation and personal (personable) brand
• Exposure to and/or understanding of IATA standard contracts, preferred but not mandatory
• Knowledge/skills: Strong influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective business leadership best practice.
• Able to handle sensitive information with discretion and to maintain confidentiality at all times
• Out-standing influencing and negotiation skills
• Strong analytical and problem-solving abilities
• Excellent communication, interpersonal and presentation skills
• Mobility Able to work across the region (approx 25% of time outside Singapore)
• Possesses a valid international drivers licence (airport, air-side drivers licence would be an advantage)
• Can obtain security clearance and qualify for an air-side security pass (no legal restrictions)

dnata APAC will be prioritizing applicants who have a current right to work in Singapore, and do not require sponsorship of a work visa.

We are looking for motivated and analytical individuals who play an important role in enhancing Changi Airport's operational performance in safety, capacity and efficiency. Your role requires you to have in-depth knowledge of airfield and flow to manage airside operations at Changi Airport.

To ensure a high-performing airside operation, you will be the key conduit between stakeholders which includes airlines, ground-handlers, Air Traffic Control, CAG divisions, etc. You will provide operational guidance and support to strive for optimal on-ground execution to enhance Changi’s safety, capacity and efficiency. You will perform quality assurance and engage stakeholders to improve operational processes. You will monitor and analyse the factors that result in sub-optimal performance for the airside operations, provide recommendations and work with stakeholders to formulate solutions to resolve them. You will also be involved in projects related to optimize Changi Airport’s capacity and improving efficiency of business operations. You will develop proposals/ recommendations to solve complex operational challenges and develop contingency plans to handle operational incidents.

Requirements:

• Good degree in any discipline with at least 2 years of work experience . Familiarity with airport planning/operations, ground handling operations is a plus.

• Strong written and verbal communication skills, to be able to put your ideas across to internal and external stakeholders.

• Data analytical capabilities and programming know-how will be advantageous.

• Motivated team player, able to handle fast-paced projects and adapt to constant changes.

• Fast learner with the willingness to contribute to a wide spectrum of operational areas.

Job Objective/s

As an Operations Executive, you will be responsible for overseeing and coordinating various operational activities within the organization. Your main objective will be to ensure the smooth functioning of day-to-day operations, improve efficiency, and enhance overall productivity. You will work closely with different teams and departments to implement processes and procedures that align with the company's goals and objectives.

Duties and Responsibilities

• Coordinate and manage daily operational activities to ensure seamless workflow and adherence to established processes.
• Collaborate with cross-functional teams to develop and implement operational strategies that drive efficiency and effectiveness.
• Monitor and evaluate operational performance metrics to identify areas for improvement and implement corrective actions.
• Conduct regular audits to ensure compliance with company policies, industry regulations, and quality standards.
• Optimize resource allocation and utilization to achieve operational targets and cost-effectiveness.
• Identify bottlenecks and inefficiencies in processes and propose innovative solutions for streamlining operations.
• Develop and maintain standard operating procedures (SOPs) to guide employees in their daily tasks.
• Train and mentor staff to enhance their skills and ensure alignment with operational objectives.
• Coordinate with vendors and suppliers to ensure timely delivery of goods and services.
• Prepare reports and presentations on operational performance and present them to management.
• All other reasonable duties, as assigned.

Qualification Guidelines

Minimum Education

· At least a Diploma in Operations or similar field of study.

Minimum Experience

· 3-5 years (or more) in an operations role.

Specific Knowledge / Skills

· ERP knowledge

· Good communication skills

· Well versed in using MS Office and Google Suite

Requirements:

• Self-driven and motivated individual, results-oriented and able to work towards tight deadlines with a strong sense of responsibility.
• Aggressive, customer-focused & result-oriented with good clientele base.
• Minimum GCE ‘O’ level qualification with at least 5 years of sales-experience in freight forwarding or logistics.
• Dynamic, self-motivated and persevering
• Possess strong analytical and problem-handling skills
• Possess very good communication, interpersonal and negotiation skills
• Demonstrates strong sense of initiative with the ability to work independently as well as a team player.

Responsibilities:

• Attending to sales enquires, generate and present quotations
• Communicates clear and efficiently
• Develop and introduce sales strategies and marketing plans.
• Provide excellent customer service and ensure customer satisfaction for developing long term relationships with customer
• Following up on cold-calls to potential prospects to increase your sales and achieve your goals.
• Prepare month-end sales reports

Job Responsibilities:

• Develop efficient transportation routes for the movement of goods, considering factors such as distance, traffic patterns, and delivery schedules.
• Coordinate with carriers, freight forwarders, and third-party logistics providers to arrange shipments and ensure timely delivery of goods.
• Optimize truckloads and container shipments to maximize capacity utilization and minimize transportation costs.
• Ensure compliance with transportation regulations and documentation requirements, including customs clearance procedures for international shipments.
• Coordinate with warehouse and distribution teams to schedule inbound and outbound shipments, ensuring smooth flow of goods and minimal delays.
• Identify and mitigate transportation risks such as delays, disruptions, and capacity constraints through proactive planning and contingency measures.
• Communicate transportation schedules, updates, and issues to internal stakeholders and external customers to manage expectations and resolve concerns.
• Drive continuous improvement initiatives to enhance transportation efficiency, reduce costs, and improve service quality.
• Develop and implement contingency plans for emergency situations that may disrupt transportation operations.
• Maintain accurate records of transportation activities, including shipping documents, invoices, and performance reports.

Requirements

• At least 1 year of relevant experience.
• Able to start work immediately or within short notice
• Proven experience in operations management or a similar role.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in project management tools and techniques.
• Knowledge of industry regulations and quality standards.
• Effective communication and interpersonal skills

Additional Information

1. 5.5 Working days/per week
2. Company Transport Provided- Bedok, Tampines,Pasir Ris, Sengkang, Punggol

• 3rd Party Logistics MNC
• Basic $5500 - $8000
• AWS + Variable Bonus
• 5 days (Office Hours)
• Location: Changi Alps

Responsibilities:

• Provide strategic leadership and directions to manage daily warehouse operations and achieve desired results as per SOP and KPI.
• Define requirements for operation and ensures the implementation of new strategies, technologies and initiatives to drive overall performance.
• Ensure all goods in the warehouse are properly collected, received, handled, accurately sorted, identified, value-added, transferred and dispatched.
• Monitor department budgetary control and allocation of resources to ensure optimal utilization of resources.
• Constantly look for improvement opportunities along the value chain, to streamline and re-engine the processes to achieve and exceed the service standard or target.

Responsibilities:

• Minimum Diploma / Degree holder in Logistics / Supply Chain / Business or related.
• Minimum 5 years of relevant logistics experience with managerial position.
• Proficient in Microsoft Office Suite (e.g. Excel, PowerPoint, Access, VBA).
• Proficient in using and creating operations dashboards to identify focus areas and drive improvement (e.g. Power BI, Tableau).

**Only shortlisted candidate would be notified**

EA Reg. No: R23116143

Job Description

You will be part of the team responsible for planning, design and project management of the Security and Surveillance Systems, including other ELV Systems (i.e. Public Announcement System, Intercom Systems, Carpark Management Systems, etc) for Changi East development.

You will be involved from project inception, planning, execution and to completion. You will have to work closely with contractors, consultants and users to ensure that projects meet user requirements and are completed on time, safely, within budget and of the highest quality.

Requirements:

• Good degree in Electrical and/or Electronic, Computer Engineering. Other relevant equivalent qualifications can also be considered.
• At least 8 years of relevant working experience in project management, planning and design of security and surveillance systems, including other ELV Systems (i.e. Public Announcement System, Intercom Systems, Carpark Management Systems,etc).
• Candidates with knowledge and certification on network systems will have advantage.
• Relevant working experience in airport terminals, airfield and underground infrastructure will be preferred
• Good written and verbal communication skills
• Self motivated, driven, assertive and analytical
• Able to work independently to deliver results
• Good team player and able to handle fast paced projects
• This position is a 3-year contract with possibility of renewal.

We regret that only shortlisted candidates will be notified. By submitting an application or your resume to us, you are consenting to the collection, use and disclosure of the submitted personally identifiable data. We collect and use personal data (including name, address, telephone number and email address) submitted by you for a variety of reasons, including for evaluating job applications, processing information requests, and internal record-keeping of our communications with you. Further information on our Personal Data Protection Policy can be found at www.cai.sg.

Job Description:

● provide admin & operational support for the efficient functioning of the department

● plan, manage and execute the daily manpower deployment for maintenance and project

● responsible for maintenance and project coordination as liaison with client/contractors/architects/etc

● ensure maintenance/projects are completed as quoted and within contractual obligations

● assist manager to train new hires and conduct briefing for workers

● prepare and submit weekly and monthly report on the progress of on going project

● provide sales technical support to sales personnel whenever necessary

● manage and track inventory in warehouse

● any other duties as and when assigned

Job requirements:

● minimum 1 year in related field or office administration, training will be provided

● proficient in MS Office (Words, Excel, Outlook, etc)

● excellent organization & coordination skills

● good communication & interpersonal skills and positive mindset into problem solving

● able to adapt, prioritize, exercise initiative, meticulous, manage pressure, multi task and work independently

● able to start worker immediately or short notice

Growing company looking for individual with strong interest in Technical Engineering work.

Work includes, repair, maintenance, calibration and programming.

ITE/Poly graduate in Electrical / Electronic or Mechatronic.

With or without experience.

5-day work week.

Preferably staying near East / North East area.

Only Singaporeans or PRs may apply.

We regret only shortlisted candidates will be notified.

Job Responsibilities

• Retrieve and tender cargo from/to agents at the airport cargo terminals.
• Sort incoming/outgoing packages and splitting packages to X-ray machines, including retrieval of packages that required further inspection.
• Prepare clearance documentations and verify receipt of cargo (if assigned).
• Scan all import/export packages inclusive all packages that gone through X-ray machine.
• Break bags packages into UPS air bags.
• Load and unload packages from company vehicles.
• Fork pallets and irregulars for sorting or breakdown.
• Manage contractors assigned to assist loading and unloading processes.
• And any other duties assigned from time to time.

Job Requirements

• Possess at least Secondary education or equivalent.
• Possess class 3 driving license would be preferred. Class 4 license is a plus.
• 1 - 2 years relevant experience preferred.
• Able to carry packages up to 30kg.
• Must be able to write and speak simple English.
• Willing to work on shift (including night shifts).
• Position is based at Airport Cargo Road.

Statement Of Purpose (Overall Purpose of Job)

Overall, in charge of horticultural maintenance of trees, shrubs, turf and landscape sites under the

purview of the clients such as Town Council. Liaise with Clients, Consultants, relevant authorities

and Residents as well as to manage and co-ordinate the landscape projects effectively.

Major Duties & Responsibilities

(A) Specific :

• To liaise, coordinate and updates, if any when liaising with Clients, Consultants and
• relevant authorities for the implementation of the landscape projects.
• To be lead contact point for all matters specific to the Clients for the landscape projects that
• you are in-charge of.
• To attend to feedbacks and complaints as well as to liaise with Client to resolve any Clients
• and / or resident complaints related to horticultural matter.
• To attend monthly site meeting or when required.
• To build and maintain strong, long-lasting client relationship and meet Client's satisfaction.
• To ensure planning for all landscape activities are adequate for Client, product and system
• conformance.
• To coordinate, work and oversee all landscapers and vendors as well as provide guidance, if
• applicable.
• To plan, implement and track the work progress periodically, address and follow-up to
• ensure that the landscape projects stay on time and within budget.
• To monitor landscape project cost including variation works, if any.

(B) General :

• To prepare and submit necessary report(s) as required by Clients.
• To maintain and document all the landscape projects.
• To coordinate and work with other departments.
• To engage, coordinate and oversee the landscape project work to ensure successful
• completion as well as hand over of landscape projects to the Clients.
• Other duties as assigned.

(C) Safety :

• Follow the safety procedures, rules and regulations and eliminate or reduce hazard at the work place.

Job Requirements

(A) Education, Qualifications & Special Training :

• Degree or Diploma in Landscaping / Civil Engineering or related field.
• Job holder without the above qualification but with relevant experience would be considered.

(B) Knowledge & Skills :

• Strong in Persuasion, Service-oriented, Client relationship and People Management.
• Negotiation skills.
• Good working attitude, self-motivated and able to work independently.
• Good communication skills (verbal and written).
• PC literate and knowledge in MS Office.

(C) Experience :

• Preferably with minimum 3 years of relevant working experience.

Job Description

• Report daily in the morning (weekdays except Public Holidays) to the SO
• Plan and ensure the smooth operation of the work
• Monitor compliance of work with the workplace safety and health regulations
• Ensure that the work carried out is according to the Contract Specifications
• Supervise daily site activities and oversee the project team
• Submit weekly progress report on Provisional Quantities, Planned Jobs, Provisional Sum and other duties as assigned by the SO

Job Requirements

• At least 5 years experience of relevant supervision experience in road and road structure construction
• Degree in Civil Engineering recognised by Professional Engineers (PE) Board or qualifications acceptable by the Commissioner of Building Control for the registration as Resident Engineer or as accepted by the SO

· Ensure efficient and smooth operation of Airfreight Department.

· Manage and develop the Airfreight Team

· Ensure smooth and timely coordination of shipments.

· Ensure Customers/ Overseas Partners are timely updated on shipment status.

· Ensure timely sending of pre-alerts for all shipments.

· Update shipments uplift report.

· Assist to ensure selling/cost job for each job.

· Ensure accurate and fast billing to customers.

· Ensure service standards are met with all vendors.

· Manage Airlines/Trucking/ Co-loader network and ensure best buying rates for the company.

· Response to RFQ/Rates Request.

· Maintain good relations with all customers and ensure good customer services.

· Develop Network Agents and attend to Networks agent enquiries.

· Ensure profitability for businesses secured by sales with regular review with management.

· Development of airfreight/oceanfreight/logistics businesses from existing customers/overseas partners assigned.

· Any other official duties assign by Senior management.

Job Description

As part of our project management team representing our client, you will be involved in the risk management of the future Terminal 5 building and its associated facilities.

You will need to manage all risks relating to the Changi East Development Programme. In the process, you will have to work closely with all risk representatives/equivalent from all packages/consultants through the Concept, Schematic, Detailed Design, Tender, Construction, Testing & Commissioning phases and ORAT to provide guidance and support by defining procedures of the PRM process throughout the delivery of the works.

You shall be responsible to identify, analyse, treat, monitor, and report on all risks within or relating to Terminal 5.

Requirements

• Good degree in Engineering or related fields, with at least 8 years of experience in the construction industry (candidates with more years of experience will be considered for a more senior role).
• Strong experience in project management and coordination.
• Able to demonstrate that he/she has carried out comprehensive risk management including DFS management for large-scale projects.
• Well trained and experienced in Program Risk Management.
• Preferably to be a Design for Safety Professional.
• Self-motivated, driven and possess good analytical/ problem solving skills.
• Able to work independently, a strong team player and to handle fast paced projects.
• Good interpersonal, written and verbal communication skills for collaboration with stakeholders across all levels.
• Strong negotiation and conflict management skills.
• This position is a 3-year contract with possibility of renewal.

We regret that only shortlisted candidates will be notified. By submitting an application or your resume to us, you are consenting to the collection, use and disclosure of the submitted personally identifiable data. We collect and use personal data (including name, address, telephone number and email address) submitted by you for a variety of reasons, including for evaluating job applications, processing information requests, and internal record-keeping of our communications with you. Further information on our Personal Data Policy can be found at www.cai.sg.

Presto Studios’ was founded in August 2013 – A music school where music education will always be a warm and nurturing learning experience. Till today, we have nurtured thousands of students using our teaching methodology, providing them with the most nurturing music environment as they experience the love of music at Presto Studios.

We are seeking a dedicated operations and customer service executive to join our passionate team. This multifaceted role is integral to the smooth operation of our studio, providing administrative support, exceptional customer interaction, and assisting in sales and marketing coordination.

Responsibilities:

• Front Desk Excellence: Be the welcoming face of our studio, greeting students and parents, assisting with inquiries, and creating a warm and inviting atmosphere.
• Administrative Support: Handle administrative tasks, including scheduling, maintaining student records, and ensuring the studio's efficient daily operation.
• Sales Assistance: Assist in sales activities by providing information to prospective students and parents, supporting enrollment, and promoting our offerings.
• Customer Service: Deliver outstanding customer service, addressing questions, concerns, and inquiries professionally and with a smile.
• Marketing Coordination: Collaborate with the marketing team to support marketing initiatives, such as coordinating campaigns, assisting with social media, and helping to organize events.

Responsibilities:

• Responsible and lead a team of product buyers action related on purchasing, planning, negotiating, on-time delivery of product plan.
• Managing inventory targets and take active steps to make sure inventory remains well-stocked, cost effective to fulfill customer orders and maximize returns within company goals
• Work and liaise closely with sales team/customers to support sales and product related activities.
• Maintains system accuracy and product information relevant and updated.
• Any other duties assign by the supervisor.
• Formulate and implement plans and programs by focusing on customer/supplier product issues, market forecasts, industry trends and technological advancements
• Engage and develop strong relationships with the focus supplier management through effective communication and motivational techniques
• Facilitate ongoing focus supplier reviews to ensure exceptional performance to the annual business plan
• Work with the focus suppliers and Marketing Communication team to develop collateral materials, advertising, newsletters and web-based offerings

Requirements:

• Min. Diploma in on Mechanical / Electronics Engineering, Supply Chain or equivalent
• At least 5 years’ experience with Supplier Marketing, Distribution or Asset/Inventory Management of which 2 years of managing a team
• Experience in electronics components is an added advantage
• Exhibits strong analytical, problem-solving, organizational skills
• Good presentation skills
• Able to multi-task and work under pressure in a fast-paced environment
• Proficient in MS Office Applications and Excel skills
• Working Knowledge of electronics components in passive product will be an added advantage

1. Min. 3 years of experience in the sales logistics department or in the freight forwarding industry.

2. Min. GCE 'O' or Diploma equivalent.

3. Self-motivated and be prepared to take on challenges

4. Able to meet any schedule on any tasks assigned, accurately and presentably

5. Able to delegate clearly and establish clear expectations

6. Able to work independently with initiative

7. Able to contribute ideas and suggestions to the company

8. Ability to handle customers effectively, that is, to work with us and to achieve stated organizational objectives and goals

9. To give good support to the management and be a good leader who always feels excited, enthusiastic and eager to come to work each day with a light heart and a clear mind, and should be able to influence subordinates to feel the same.

10. Must have good sales record and generate more and good business for the company

11. Monthly sales quota exceeded, commission will be paid. (interview will explain)

12. Possess own vehicle and transport allowance will be provided.

13. 5-Days week (9am to 6pm)

14. Good and positive working attitude

15. Attendance and Punctuality

Requires strong project/program management skills; able to lead global, cross-functional teams across business segments. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Requires guidance in only the most complex situations. Acts as a resource for colleagues with less experience.

Key Responsibilities

• Initiates projects and presents justification to obtain project approval for resources and funding
• Leads key projects and programs in support of global logistics network optimization and automation
• Ensures specific project and program objectives and scope are defined, and necessary preliminary activities are completed to allow for effectiveness and focus during later stages of completion
• Ensures all projects and programs assigned are completed in accordance with predetermined requirements, with specific attention to product/process specifications, project/program costs, resource utilization, and timeliness for completion
• Ensures all phases of project, program and/or process development are documented, and information required in other functional areas is reported, disseminated, or transferred, as appropriate
• Ensures compliance with Company policies regarding Intellectual Property, Confidentiality, Quality and Safety
• Solves systems and process related issues to support Operations, internal organizations, and external suppliers
• Analyzes data to identify opportunities for improvement and/or cost savings.
• Effectively works with other staff to maximize productivity for the project / program and organization
• Performs tasks as required to support the organization and projects

Experience

• Minimum 7 years of project management in logistics, supply chain management or relevant technical/analytical discipline
• Hands-on, highly organized project manager who has led global projects consisting of cross-functional teams across multiple businesses
• Demonstrated ability to solve complex problems using strong troubleshooting and analytical skills
• Experience leading ERP/systems projects, from Initiate to Close phases
• Demonstrated ability to liaise between Business and IT on project requirements, design, testing, and deployment
• Preferred: Experience leading Logistics process optimization and systems automation and integration projects

Knowledge

• Program/project management, software/system implementations, process standardization
• Specific systems and business processes necessary to support a global logistics network
• PMP (Project Management Professional) certification preferred

Skills

• Ability to build and lead cross-functional teams across multiple business units globally
• Strong project management and leadership skills as well as demonstrated expertise in problem solving, change management and time management
• Excellent interpersonal, communication (both written & verbal), presentation, and organizational skills, with the ability to analyze complex situations quickly
• Proven executive level presence and ability to influence executive level decisions
• Proven financial and business acumen
• Proficiency with MS Excel, PowerPoint, Word, Visio, etc.
• Adept with SAP ERP system

Key Attributes/Qualities

• Self-driven: take the initiative to learn and add value to the organization
• Flexible/adaptable: able to adjust, expand, and change as required to support the organization and projects
• Dependable/Dedicated: make and keep commitments; achieve results; team player
• Curious/Knowledge Seeker: willingness to learn and drill down to understand; able to connect the dots quickly
• Organized/Detailed-oriented: clear communication and detailed project planning; anticipate and mitigate
• Customer Focused: promptly resolve customer issues and respond to inquiries
• Innovative/resourceful: explore all possibilities and networking opportunities to come up solutions

About the Job

Customer service Manager: Sales and marketing - Refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company's products or services. It involves addressing customer inquiries, resolving problems or issues, and ensuring customer satisfaction. As a Agile Service Manager participant, the primary goal will be to build positive relationships with customers, enhance their overall experience, and maintain their loyalty to the business with respect to the sales and marketing responsibilities in Customer Service roles organization the aim is to promote and sell products or services to customers. While your sales activity will be primarily focuses on the tracking and execution of inquiries logging and closure, Generation of RFQ and follow up for PO for our products and services, to facilitate the process of selling. While the marketing encompasses a broader set of activities that create awareness, generate leads, and facilitate sales conversions, and monitor the KPI’s of the sales and marketing group for world wide activities.

Duties and Responsibilities

• Responding to customer inquiries: Addressing customer questions, concerns, and requests promptly and effectively through various communication channels such as phone, email, live chat, or in-person.
• Problem-solving: Identifying and resolving customer issues, complaints, or technical difficulties in a courteous and efficient manner, aiming to exceed customer expectations.
• Providing product or service information: Offering detailed and accurate information about products or services to help customers make informed purchasing decisions.
• Handling transactions: Assisting customers with purchases, refunds, exchanges, or any other financial transactions, ensuring accuracy and security
• Maintaining customer records: Updating and managing customer databases or CRM systems to keep track of customer interactions, preferences, and history for personalized service. Familiar with CRM software, Odoo, Sales Force or applicable systems.
• Managing customer feedback: Actively seeking and collecting customer feedback, both positive and negative, and using it to improve products, services, or processes.
• Escalating complex issues: Identifying situations that require higher-level support or specialized knowledge and escalating them to appropriate departments or supervisors.
• Maintaining the company forecasts to the AOP, providing revenue reporting and information weekly, monthly quarterly. Work with the VP on the success models, presentations, sales analysis and variance to sales as and when required.
• Market research and analysis: Conducting research to understand target markets, customer needs, competitors, and industry trends to identify opportunities and inform sales and marketing strategies.

GROUP ACTIVITY

• Lead generation: Collaborating with the sale teams, and distributors towards and executing strategies to attract potential customers and generate qualified leads through various channels such as advertising, content marketing, social media, events, and referrals.
• Product/service promotion: Supporting marketing campaigns, messaging, and materials (e.g., advertisements, brochures, websites) to effectively communicate the value proposition and benefits of products or services.
• Supporting Sales presentations and learning negotiation skills and practices: Engaging with potential customers, delivering persuasive sales presentations, addressing objections, and negotiating terms to close deals and achieve sales targets.
• Relationship building: Building and maintaining relationships with customers, partners, distributors, or other stakeholders to foster long-term loyalty and repeat business.
• Sales forecasting and planning: Analyzing sales data, market trends, and customer insights to forecast future sales, set targets, and develop sales strategies and plans.
• Customer relationship management (CRM): Utilizing CRM systems to track customer interactions, manage leads, and optimize sales and marketing efforts.
• Collaboration with other departments: Collaborating with product development for customer sample support, and other internal teams to gather insights, align strategies, and ensure a seamless customer experience.

Tactical and Indirect Responsibilities:

• Support the sales team in quote to customers & help follow up on status & close orders
• Order entry and acknowledgement
• Work with internal team to support sample requests. Follow up with customers on status of samples, and work with the sales team to convert them into orders
• Work with production, planning and control to schedule shipment. Work with customer & internal teams to pull in where necessary
• Support the sales team on weekly reports and updates. Prepare material for the weekly revenue calls, as well as funnel reports
• Help the sales & Marketing VP with price book updates, and in maintaining price book and the distribution of price books to channel partners.
• Support the team in organizing trade shows

Qualification Guidelines

Minimum Education

• Degree or Diploma in Engineering or equivalent

Minimum Experience

• 8 years work experience in a similar role
• Strong focus on building customer relationships, and proven ability to support sales team to grow business
• Experience in the Semiconductor industry is a must

As the Assistant Manager, HR & Admin, you will play a pivotal role in shaping our dynamic and inclusive workplace. Reporting to the Regional Human Resources Manager, you will oversee full HR and administrative functions, ensuring the seamless operation of our Singapore location, and another two regions (Thailand & Philippines) in the absence of the Regional HRM. This position offers a unique opportunity to contribute to the growth of a global airport hospitality service provider.

Job Descriptions:

HR Operations:

• Collaborate with the Regional HR Manager to implement HR policies and procedures.
• Manage end-to-end recruitment processes, from job posting to onboarding, ensuring a seamless candidate experience.
• Conduct employee orientation and coordinate training programs to foster professional development.

Employee Relations:

• Act as a point of contact for employee concerns and grievances, providing timely resolution.
• Foster a positive and inclusive work environment through effective communication and engagement initiatives.
• Implement employee recognition programs to boost morale and motivation.

Compensation & Benefit:

• Administer compensation and benefits programs, including salary reviews, bonuses, and employee benefits, ensuring competitiveness and compliance with regulations.

Payroll Administration:

• To ensure accurate and timely payroll processing, reviewing payroll reports for discrepancies and addressing any payroll-related issues.

Strategic HR Planning:

• Contribute to the development and implementation of HR strategies aligned with business objectives, including workforce planning, talent acquisition, and succession planning.

Performance Management:

• Support the performance management process, including goal-setting, performance reviews, and development plans.
• Provide guidance to managers on performance-related matters.

Training & Development:

• Oversee, plan and implement training programs to enhance employee skills and competencies, fostering professional growth and succession planning within the organization.

Report Submissions:

• Ensure timely submission of all required reports, including weekly and monthly HR reports, budget forecasting, and other administrative documentation.

Compliance and Legal:

• Stay updated on employment laws and regulations in Singapore, ensuring the company's compliance.

Admin Functions:

• Oversee administrative tasks.
• Implement and maintain efficient record-keeping systems.
• Ad-hoc.

Job Requirement:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 5 years of HR and Admin experience, preferably in the hospitality industry.
• Knowledge of Singapore employment laws and regulations.
• Strong interpersonal and communication skills.
• Ability to work independently and collaboratively in a dynamic environment.

Job Description:

· Check and maintain daily/monthly work attendance records

· Update leave records

· Collate and maintain records for petty cash claims

· Printing, prepare simple documents and documentation

· Apply for training courses for staff

· Apply for airport pass/airside driving permit

· Monitor and maintain office supplies/equipment

· Liaise with suppliers/contractors for office equipment repair and maintenance when required

· Stock up & clean office mini-pantry area/fridge/coffee machine periodically

· Comply and support company's Quality, Environmental, Health and Safety (QEHS) Management system

· Any other administrative duties which may be assigned

Requirements:

· Minimum GCE ‘O’ Levels certification

· Proficient in using Microsoft Office (Excel & Word)

· Meticulous, On-task and willing to learn

Others:

· 5 Days work week

· Office location within Changi Airport

· Remuneration dependent on work experience and qualifications

· Information to be included in resume:

1. Job Title

2. Current and expected salary

3. Reason(s) for leaving

4. Notice Period (if applicable)

5. Recent Photograph

We regret that only shortlisted candidates will be notified.

Job Responsibilities

• Effectively managing and developing of new state based key accounts
• Work with Regional Key Account Manager/Sales Manager and the Sales team on all key account related matters
• Build strong rapport with key account customers and its stakeholders to ensure successful execution of sales and activities
• Achieve the assigned and agreed KPIs
• Responsibilities include, but not limited to, timely preparation, handling and submitting of tenders based on information obtained from site inspection/survey and configuration of truck specifications based on tender requirements
• Plan and execute business development strategies in expanding the existing key accounts list
• Effectively managing and developing of Singapore based key accounts
• Establish and continuous update a development plan for selected key accounts
• Be conversant and knowledgeable on all existing and forthcoming Linde equipment specifications, features, functions, benefits and unique selling points
• Diligently communicate with stakeholders across departments in a formal manner and participate in meetings where required
• Provide point of contact for designated existing customers and targeted new potential customers
• Minute monthly / quarterly meetings with allocated customers and promptly updating of minutes into CRM system
• Follow-up on all sales and profitability opportunities till closing
• Weekly/monthly reporting of account activities/forecasting in achieving revenue targets
• Comply with company policies and uphold company values
• Any other adhoc duties as required

Job Requirements

• Min 2 years of relevant experience
• Experience in handling tender documents
• Hands on experience in using CRM system
• Highly dependable and able to work independently
• Teamplayer is a MUST
• Self-motivated and results oriented
• Have excellent communication skills
• Willing to work at Loyang Way area

Founded in 1919 Rawlplug developed and patented the first ever professional wall fixing.

We expanded dramatically and today we are one of the world's leading manufacturers of professional anchoring and fixing systems, used in construction, industrial and retail markets, with distribution on every continent and 100 years of industry experience.

The Role:

Currently we are looking for an experienced and self-driven Service Technician to join our team.

As an Service Technician, you will be responsible for providing after sales support for Rawlplug's customers in terms of servicing of Power Tools.

We are looking for committed professional with a friendly approach.

Key responsibilities:

• Perform diagnostics, maintenance, installation and repairs of Company's Power Tools.
• Assist customers in technical solution and problem solving by performing testing & repair works.
• Analysis, interpretation & troubleshooting of Power Tools.
• Monitor inventory of spare parts and equipment.
• Keep a track of history service repairs.
• Maintain cleanliness and safey at work area.

Key requirements for a perfect candidate:

• At least a Diploma in Engineering fields.
• At least 1 year in technical service of power tools.
• Experience with power tools and diagnostic tools.
• Hand on experience with power tools.
• English speaking.
• IT literate with good communication skills.
• Able and willing to learn about products.
• Patient and friendly personality.
• Team player.
• Good time-management skills.
• Detailed & organised.

We look forward to receiving your application and regret that only shortlisted candidates will be notified.

Job Roles and Responsibilities

1. Follow up with HR on payroll data provided
2. Administer OT payrun
3. Administer month end payrun
4. Submit CPF reports
5. Compute final settlement for resignees
6. File IR21 tax for work pass holders
7. File IR8A tax for locals
8. Submit maternity, paternity, childcare leave and NS claims
9. Process petty cash
10. Generate GL file from Payroll system for month end accounts closing
11. Coordinating with various departments, such as HR, finance, and accounting, to ensure that all payroll information is up-to-date and accurate
12. Ensuring compliance with relevant regulations and laws related to payroll processing, such as tax laws and employment regulations
13. Conducting regular audits and reviews of the payroll process to identify any errors, discrepancies, or potential issues and taking corrective actions as necessary
14. Experienced in OT calculation and knowledge in shift setup
15. Manage complex payroll – with blue collar and various shift patterns
16. Staying up-to-date with industry trends and best practices related to payroll processing and administration

Pre-Requisitions

1. Degree in Human Resources/Administration/Finance or its equivalent
2. Min 5 years of payroll and benefits administration experience
3. Familiar with relevant regulations and laws related to payroll processing, such as CPF, Tax laws and employment regulation.
4. Handle huge volume of payroll transaction and complete within deadline
5. Good knowledge of HRIS systems (especially Timesoft) is an added advantage
6. Familiar with shift pattern set-up and overtime calculation in Time Attendance System
7. Strong team-player who can establish positive relationships and work effectively and collaboratively with individuals across all levels
8. Good interpersonal skills
9. Good with numbers, with an eye for detail
10. Good verbal and written communication skills

As Senior Sales Manager, you’ll manage all sales activities and events including direct sales, sales solicitation, sales administration, public relations, management of the sale team and monitor results to ensure they are achieved.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Interfaces with operations on a timely basis
• Maintain regular contact with IHG hotels in Singapore and regional reservation office
• Build rapport and strong relations with employees and potential clients
• Entertain clients and provide proper customer service
• Develop and maintain strong relationships with key clients, business generators, meeting and convention planners, corporate accounts and other producers closely allied to our hotel
• Plan and conduct familiarization tours and site inspections
• Assist superior in the preparation and management of department’s budget including monitoring of departmental costs and inputting into annual budget and sales and marketing plan
• Achieve sales targets and drive results positively to attain highest possible sales for hotel

What we need from you

• A minimum qualification in Diploma
• At least 3 years of experience in the a supervisory level, including management experience
• Strong knowledge of local businesses and business trends required

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.