Overall Summary:

"The Service Operations Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance.

He/She posseses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analyzing important reports covering service performance metrics and operations activities."

Roles and Responsibilities:

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Troubleshoot and resolve service health issues and gathering relevant parties to resolve impediments impacting service performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Prepare and deliver status updates / report to management

• L1.5 support

• Provide guidance to the team to ensure the best support possible for systems availability

• Log and track problem tickets relating to S1/S2 or high impact issues

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Manage high severity incident communications such incident broadcast communication to all stakeholders and provide regular updates to management until incident closure

• Manage the incident and problem management process to ensure all preventive measures and problem resolution are recorded in the Known Error Database (KEDB)

• Implement Response and Recovery Plans and activities relating improvements to service recovery

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Qualification/ Requirements:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 3-5 years of Technical / Application Support experience

• Proven experience of working efficiently in a cross functional team

• Able to commit on 24/7 Standby and go on site when required

• ITIL v3/v4 certification and strong service oriented experience / background will be preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

About the Client

Our client is one of the reputed MNC firms in Singapore

Responsibilities

• With direct experiences in Market Data Domain as part of the Enterprise Architecture.
• Well versed in enterprise architecture methodologies for Market Data Domain.
• Analyse, Review design, Plan project schedule and implement end-to-end Technical enterprise Solutions in Banking and Financial Institutions
• With NeoXam DataHub, Markit or any other EDM specific product and development experiences to lead the design of Data model, establish as golden Data Source and distribute data to downstream systems at bank’s enterprise level.
• Develop a Market Data Services Enterprise architecture blueprint. Establish framework and standards of Data Sourcing from external vendors, Data Quality Check, Data transformation and Distribution to multiple systems across all platforms
• Analyse user (front to back office) requirements and formulate functional and technical design documents.
• Co-ordinate with vendor on specifications, build, delivery testing, and implementation systems.
• Work closely with internal infrastructure and security teams for implementations.
• Implement EDM software solutions at an enterprise level.

Skills/Requirement

Must have Skills:

Must have Skills:

· Degree, IT Engineering, Business or Finance

· You have minimum of 8 years of experience with IT projects in the banking / financial / insurance industry. Strong technical experiences and proven track records in delivering and implementing EDM product and technical solutions at enterprise level.

· Preferred with direct Product knowledge in NeoXam Datahub, formerly known as Smartco

· Key functional domain knowledge on Market Data for Global Market Trading and its usage for downstream regulatory reporting.

· Good experience with software implementation in the areas of Markit EDM, Enterprise Data Management (EDM), DataWarehouse (DW-ETL) or Business Intelligence (BI).

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Registration No. R1547247 (Jyothi Chandrakanth Kamath)

**********************************

The information contained in this e-mail and any accompanying documents may contain information that is confidential or otherwise protected from disclosure. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message, including any attachments. Any dissemination, distribution or other use of the contents of this message by anyone other than the intended recipient is strictly prohibited.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

**********************************

Primary Purpose and Function

• Responsible of driving and grow tender sales
• Create value for Tender business by building new and more vendors/solutions
• To support company's business planning and development function
• To support product planning & development

Duties and Responsibilities

• Build tendering network to source and prepare tender ground work
• Supervise, monitor and manage all ongoing awarded tenders and ensure tender delivery on time
• Source new and review vendor's solutions costing and quality
• Ensuring prompt payment collection from concluded Tender
• Support AGM's planning works on business and product development
• Understanding of CV market development in competitors' products

Competency Requirement

• Good knowledge on MS Office and tools such as Powerpoint, Excel, Power BI etc
• Good knowledge on Project Management skills and planning in handling tenders, specifically for GOV tender
• Good knowledge of Automotive business,(CV preferred), to support business & product planning / Development

Qualification

• Minimum Diploma in relevant discipline. (Degree preferred)
• At least 3 years in Tender related work
• Involve in business / product development / planning work

5 Day Work Week

Friendly Working Environment

Career advancement and growth opportunities

Job Responsibilities:

• Manage office affairs which include maintaining emergency contact list and conducting yearly training, managing office leases, foreign workers' accommodations, company vehicles, supporting protocols and managing other ad hoc general affairs tasks such as employee inquiries.
• Payroll and benefits administration and assist in recruitment and selection
• Liaise with local government agencies (MOM, CPF, SDF, etc.), periodic changes to employee handbooks, personnel rules, and other procedures
• Create a budget, manage and supervise direct reports, and prepare monthly attendance reports for management based on working hours data recorded in the HRMS.

Job Requirements:

• Diploma in Business Administration or a similar field is required, and at least 1 year of experience managing HR and GA.
• Strong interpersonal and communication abilities.
• Ability to compromise and react adaptably to different circumstances.
• Possess a strong problem-solving attitude.

We regret that only shortlisted applicants will be notified.

Ong Xue Lian, Evangeline

We Got This

EA Registration Number | R1326988

EA License | 18C9251

Responsibilities

• Implement and provide directions in project planning, coordinate works, liaise with clients and consultants, ensures overall progresses based on schedules.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Coordinate with the drafting department with regards to the preparation/ submission/ approval of shop and as-built drawings.
• Liaise with client's representatives with regards to all site matters, attend site meeting if required.
• Delegate tasks and responsibilities to appropriate personnel.
• Recognize and solve potential problems and evaluate project/program effectiveness.
• Develop best practices and tools for project execution and management.

Requirements

• Min. 5 years façade project management experience required.
• Willing and able to travel overseas frequently for project coordination.
• Able to identify specialist drawing/architectural/MEP/Structural termination details.
• Good knowledge of Autocad, Inventor or Revit software will be an advantage.

Description

• Monday to Fri 9am to 6pm , Saturday (half day)
• Customer Fronting
• Enjoys customer service
• Attend to potential parents for cord blood storage plans

Requirement

• Min Diploma in any field of studies

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

JOB RESPONSIBILITES

• Assists Service Leaders in organising table seating
• Serve water and refill glasses as and when needed
• Setup, breakdown the restaurant.
• Setup, clear and help maintain tables
• Complete opening and closing sidework.
• Possess extensive and correct knowledge of menu and non-menu items, their ingredients.
• Maintain side stations stocked and clean
• Assist in cleaning up spills and table cleanliness
• Ensured the timely delivery of food / beverage orders
• Handle basic customers’ queries

Job Description:

• Overall management and co-ordination of the project

• Serve as a single point of contact in co-ordination with and consultation with the Customer’s Representative

• Deemed as the Contractor’s agent in all dealings with the Customer

• Be accountable to the Customer as the Contractor’s agent, for all aspects of the design, development, delivery, installation, integration, migration, testing, implementation, operations and maintenance services of the System

• Co-ordinate project activities with the Customer, existing vendors and other parties as indicated by the Customer

• Communicate at all levels with the project/management organization and work with teams within the project to resolve project and interface issues.

• Arrange for, co-ordinate and document project progress meetings and system change management meetings

• Prepare and submit progress reports

• Prepare and submit detailed implementation plans and schedules

• Manage changes within project constraints, e.g. scope, resource and schedule

• Plan and allocate resources proactively to ensure timely delivery of the System in accordance with the project schedule

• Take stock and track documentation, hardware and software supplied for the delivery of systems and services

• Manage project risks

Job Requirement:

• Degree in Engineering, Computer Science, or Information Technology

• Successfully managed and implemented at least 2 projects for past 5 years

• Good command of English (Conversational, Written and Reading)

• Proficient in Microsoft Office

• Knowledge of financial accounting (GL, Billing, AR etc).

• Understand Cyber Security and best practices.

• Able to manage local and overseas projects

• Project Management certification (PMP) will be added advantage

• Contract / Commercial Law courses will be added advantage

• Experience in implementing fare collection system, mobility payment solutions or similar systems will be highly encouraged to apply.

• Possess strong leadership ability, good communication skills, EQ and excellent problem-solving skills in inter- organizational environment

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The Customer Success Manager is responsible for managing day to day operational support. Gathering customers feedback and comments from the clients. Identifies the client’s needs and work closely with various team and delivering the services.

Customer focused – Manage customer expectations and Build strong partnership:

• Act as a focal point for all support related queries and issues.
• Be passionate about customer satisfaction and experience and continuous service delivery improvements with CoE team.
• Work with customers to ensure they are leveraging services effectively and finding value in our services
• Assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided

Communication and Stakeholder engagement

• Possess strong interpersonal skills, which enables them to communicate with customer and team, give clear instructions and provide great customer service
• Ensure that effective communication is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
• Manage multiple stakeholders. Work closely with sales, support, billing and other technical teams
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business as Usual (BAU) support operations
• Notify/escalate critical issues or variations to senior managers

Staff Management:

• Working closely with a team size of 50-60 EUCD Engineers, ensure that all members understand the team’s objectives and work together to achieve it.
• Responsible for resource forecasting and planning to ensure service delivery is not impacted
• Review and raise resource requirement to Operation Lead.
• Integral part of performance review. To promote communication and provide useful feedback about job performance.
• Ensure that all processes and procedures are followed

Teamwork and Collaboration

• Collaborate, problem solving, and/or strategize upcoming client meetings with various team members
• Collaborate with internal stakeholders to establish relationship across all departments
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

Planning/Tracking operational activities and service upselling

• Ensure contractual meetings are done in time and open actions are follow-up and closed in time
• Establish Annual plans driving the improvement taking lessons from previous year, review with the senior manager
• Work with Senior managers and sales team to maintain and increase revenue by upselling the services.

Requirements

• 2-3 years as a Service Delivery/Customer Success Executive or Manager
• Good customer management experience
• Excellent written, oral and presentation skills
• Certification in IT Service Management and/or ITIL (v4 or above)

For Interested parties, click the "Apply Now" and send in your resume to <https://go.persolkelly.com/job/apply/4666>.

We regret that only shortlisted applicants would be notified.

Seah Irvin | REG No : R23112821

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

• Demonstrate proficiency in managing call center hotlines and ensuring timely follow-up actions.
• Coordinate effectively for funeral arrangements.
• Exhibit versatility in conducting client meetings, whether within the office, on-site visits, or through virtual communication platforms.
• Facilitate the transfer of the deceased to funeral homes.
• Collaborate closely with operations staff and the Finance Team.
• Undertake any additional ad-hoc duties as assigned.

Interested candidate who wish to apply for this position, please send in your resume to [email protected].

Wecruit Pte Ltd

EA License No. 20C0270

Logistics Manager

Our client is US Logistics Company that is expanding its network in Singapore. They are now actively looking for a Logistics Manager to further develop a long-term partnership in this sector. We are seeking a highly organized and detail-oriented Logistics Manager to join our team. As a Logistics Manager, you play a pivotal role in planning and organizing the daily warehouse and distribution operations related to all products inclusive of Pharmaceuticals and to conscientiously observe and perform all job scope and responsibilities assigned. The Logistics Manager need to ensure all operational details meet customer’s expectations and delivery timelines.

• Role: Logistics Manager
• Department:Warehouse Operations
• Remuneration: Max SGD 5800
• Location:Singapore

Commercial

• Prepare commercial proposals for the sales team
• Design and implement logistics solutions as per customer requirements
• Guiding and training of the sales and customer service team in logistics related matters
• Lead RFP/RFI/RFQ logistics requests

Operations

• Lead the overall running of the warehousing, distribution, inventory management, customer service and billing operations in an efficient and professional manner
• Balance client facing customer service and daily operations
• Leading the overall running of the warehouse efficiently
• Sourcing, procuring and leasing of facilities, CAPEX, services and consumables
• Service and cost monitoring of outsourced logistics/ transport services including planning
• Lead the design and implementation of facility layouts, personal and equipment
• Develop new and enhance existing logistics capabilities and services
• Implement general SOP’s, operational guidelines and ISO 9000
• Ensure compliance and maintain accreditation with STP and BizSafe
• Ensure Compliance of KPIs
• Implement regulatory requirements related to health & safety and specific industries
• Conduct and performance incidents reporting
• A good control of stock inventory, accuracy and accountability.
• Ensure good housekeeping as in the 5S practice in Workplace /Warehouse
• Familiar with a range of commodities from furniture, retail, e-commerce, luxury
• Any other duties as assigned.

People Management

• Selection and hiring of warehouse and operations staff (approximately 5 full time + temp)
• Lead and motivate staff to achieve company, suppliers and customer's objectives.
• Conduct training needs analysis
• Recommend job related trainings
• Monitor staff performance periodically
• Conduct yearly & timely Performance Evaluation with staff (on Workday)

Requirements & Experience

• To be successful in this position, you must have the ability to demonstrate or possess:
• Minimum Diploma Level or equivalent or higher
• Minimum 5 years of experience in a managerial role for warehouse management.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) & WMS.
• Experienced in managing and planning local and cross border transport
• Excellent communication & presentation skills.
• Physically fit
• Preference for experience in fast moving environment eg e-commerce, retail

Company Reg. No.: 201131609D | License No.: 11C4684 | Ahmed Umair

Join Our Dynamic Team as a Retail Associate!

Are you ready to embark on an exciting retail journey? We're looking for enthusiastic individuals to join our team as Retail Associates. If you're passionate about sales, customer satisfaction, and creating a positive shopping experience, we want you on board!

Sales/Retail Background Advantageous

Responsibilities:

- Customer-Centric Approach:

- Attend to customer inquiries with a friendly and helpful demeanor.

- Sales Drive:

- Actively contribute to driving sales opportunities, working towards achieving the store's monthly targets.

- Service Excellence:

- Ensure high levels of customer satisfaction by delivering exceptional service and operational excellence.

- Visual Merchandising:

- Manage and maintain well-displayed and replenished shop floor stocks for an appealing shopping environment.

- Operational Duties:

- Perform stock-takes, quality checks, and monitor product expiry dates.

- Operate cash registers and handle payments via various platforms.

- Store Presentation:

- Contribute to the store's cleanliness and tidiness through general housekeeping duties.

- Flexibility:

- Be ready to take on any ad-hoc duties as assigned by the supervisor.

Requirements:

- Training Provided:

- No prior experience required; we provide comprehensive training.

- Positive Attributes:

- Friendly and sociable personality.

- Possess a can-do attitude, self-motivated, and thrive as a team player.

- Flexibility:

- Willingness to work on weekends and public holidays.

Basic Salary with Sales Comission given

*Join us in creating a vibrant and positive retail experience! Apply now to be a part of our energetic team!*

Interested candidates please send a copy of your resume to [email protected]

Lynn Ho
R23114223

Recruiter's Ref Code: #HHO

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Department: Marketing

Responsibilities:

• Design, curate and implement programs and learning solutions that drives capability-building and the workforce for the organisation.
• Conduct training programs and interventions, with expertise in learning methodologies and training evaluation to ensure effective learning outcomes such as employees understanding on organisation philospohy and values, technical skills for store operations employees.
• Collaborate with internal stakeholders, global headquarters to plan and organize training program and optimizing learning opportunities for all employees.
• Perform analysis and identify metrics/KPIs to track program impact, learning utilization and other talent and learning development outcomes.

Functional Skills

• Lead and work closely with internal stakeholders and with external partners
• Strong analytical and quantitative skills
• Ability to develop and articulate a clear vision and motivate others to support and execute that vision

Requirements:

• Bachelor’s Degree in related discipline with minimum 6-8 years of experience in learning development and training.
• Proven track records in FMCG or fast pace, high-growth retail environment would be a plus.
• Ability to do stand-up facilitation and training to a large group of audience.
• Experience in project management and budgeting.
• Able to work independently and collaboratively with the ability to build interpersonal relationships, have experience in leading a team.

The Institute of Molecular and Cell Biology (IMCB) is a premier research institute at A*STAR whose mission is to harness biology for transformational bio-therapeutics and diagnostics. In this role, you will be working with the IMCB researchers, grant agencies as well as A*STAR finance, councils, and the central research office to provide relevant grant-related support to the institute.

Job Description: the role includes, but is not limited to, the following:

• Ensure that all grant proposal submissions meet the requirements as set by the respective granting agency.
• Review annual progress reports and final reports for various grants and ensure that these are submitted on time.
• Attend to requests from the granting agencies pertaining to budget scrubbing, letter of award and other steps required for timely activation of new grants.
• Assist investigators with changes related to their grants (deviation/variation requests).
• Work closely with A*STAR research office, councils, and finance regarding ad hoc requests for grant-related data and pending tasks.
• Serve as the institutional admin and help with creation and activation of accounts for grant-related portals such as IGMS and iGrants.
• Tabulate and track the grants of the institute to ensure easy extraction of grant data whenever required.
• Promptly attend to grant-related queries from investigators.
• Define timelines for internal review and approval SOP of grant calls and communicate to researchers for grant applications.
• Monitor, report and analyse grant application activities as well provide timely updates to management on grant status.

Requirements:

• Minimum Bachelor’s degree, preferably in Life Science or equivalent.
• Preferably with at least 3 years of working experience.
• Experience and/or keen interest in work related to governance/ policy/ research administration, especially in the research & development sector, is an advantage.
• Good team player with excellent written and oral communication skills.
• Excellent time management skills.
• Meticulous, resourceful, able to multi-task and work independently.
• Able to work collaboratively with internal and external stakeholders across functional groups and levels.
• Interested in science and technology.
• Proficient in M365 and related applications.
• Prior experience in dashboard reporting and/or project management is a plus.

Oversee the overall import and export operations. Supervise and ensure a smooth flow of the airfreight import and export operations; ensure that relevant documents are sent on time and follow up on urgent issues. Require good communication skills to ensure excellent customer service to our clients and vendors, and ensure harmony within the departments. Responsible for initiating new ideas to create an easier workflow for everyone.

Key Responsibilities

· Develop and implement strategic plans to enhance airfreight operations.

· Collaborate with senior management to align airfreight strategies with overall company objectives.

· Oversee day-to-day airfreight import and export operations.

· Ensure compliance with relevant regulations and industry standards.

· Optimize processes to achieve operational efficiency and cost-effectiveness.

· Lead and motivate a small team of airfreight specialists.

· Provide guidance, training, and support to enhance team performance.

· Build and maintain strong relationships with clients, ensuring their airfreight needs are met.

· Address and resolve customer concerns promptly.

· Collaborate with airlines, customs brokers, and other service providers to ensure smooth operations.

· Implement key performance indicators (KPIs) to monitor and improve airfreight performance.

· Monitor and report on E-AWB, FWB/FHL, and operational automation KPIs.

· Facilitate effective communication among air product teams, key accounts, and team members at various organizational levels.

· Collaborate with cross-functional stakeholders to formulate and implement a robust pricing strategy.

Our client, a US Listed MNC within the Semiconductor industry is presently seeking for a Regional Human Resource (HR) Manager (APAC).

The Regional HR Manager will be responsible for the full spectrum of HR functions across the region which includes onboarding & offboarding, staffing & training, compensation & benefits. Reporting to the HR Director, the incumbent will act as the Point of Contact to lead in matters regarding HR, employment law, industry practices, workplace rights and report to the HR Director seated in the US.

Successful candidates can expect to work in a fast-paced work environment with a great cohesive team for the established organization.

REQUIREMENTS:

• Possess at least a Degree in Human Resource of equivalent

• At least 6 year(s) of working experience in related field

• Proven experience as a HR Manager covering APAC region

• Able to read, write, speak English and Chinese to communicate with Mandarin speaking associate

• Proficient in HRIS (Oracle)

• Strong knowledge in HR principles, labor laws, and regulations

Interested applicants kindly use the apply button or send in your application in MS word format to Kelvin.Tan at/onyxrecuit.com.sg(R22111268| EA: 18C9213)

*We regret that due to potential volume of responses, not all applicants be contacted.

Position : Sales Manager – Refrigeration and Heat Exchange

Location : Singapore, west side

Reporting to : Sales Director

Territory : Singapore and Malaysia

About the business

Our client is a world-leading company in the manufacture of refrigeration and heat exchange products with a strong global presence.

Must Have

• Possess refrigeration & heat exchange technical knowledge
• High level of EQ, good communication skills, pro-active and proven in achieving set business goals

Key Responsibilities

• Identify new business opportunities ti establish new customer accounts
• Build and strengthen relationship with existing customers
• Achieve and exceed sales target
• Follow up on sales enquiries and provide technical support
• Technical calculations using inhouse software
• Coordinate with order management team to ensure smooth delivery of orders
• Identify specific customer/market needs and trends and deliver it with the support inhouse
• Perform any other duties assigned by supervisor

Required Experience

• More than 4-5 years of related working experience
• Strong team player and customer oriented
• Good command of spoken and written English

Education

• Bachelor degree in related Engineering disciple, preferably major in Refrigeration and Air Conditioning Engineering

The Company

Our client is fast growing MNC leading in the engineering and infrastructure sector. They are rising star with global expansion and projects across APAC region. With Singapore being the APAC regional HQ with continuous growing plan across the region, they are currently recruiting for a seasoned Regional Finance Manager to lead the regional finance team in Asia and driving project accounting/controlling for the region.

The Role

Reporting to Regional Finance Director based in Singapore, you will be responsible for management of a broad range of finance and accounting activities across the Asia Region. This position is supported by local finance managers and accounting staff in selected offices within the region (including Malaysia, Philippine, Singapore, and Indonesia etc.). You will be a main driver for the regional project controlling and will work closely with senior stakeholders as well as operations in the region. Ability to travel within the region is necessary.

Your profile

To be a successful candidate, you must be

• A qualified accountant with a Degree in Accounting/Finance
• Minimum 10 – 12 years of progressive experience in financial analysis, consolidation and project accounting
• Prior audit background in Big 4 will be a plus
• Relevant industry in Engineering/Projects/Infrastructure/Constructionis preferred
• Must possess the capability to work in matrix environment and partnering with various functions in remote locations
• Additionally, strong communication skills are required to drive business partnering and must be able to influence business stakeholders

Apply Today

Please send your resume, in WORD format only and quote reference number EH12886663 and click the apply button. Please note that only short-listed candidates will be contacted.

EA Licence No: 07C5595 | EA Registration No: R1770520

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

• Manage Interior fit out works project
• Plan and schedule project timelines and milestones using appropriate tools;
• Develop and deliver progress reports, proposals, requirements documentation and presentations;
• Project coordination of various trade works Sub-contractors on site
• Coordination with Main Contractor / Client for work schedule and technical installation details
• Manage of site progress to ensure completion of works as per contract schedule.
• Safety management of the project.
• Time and cost management of the project.

Attachment Description

The trainee should be able to do strategic planning for staffing, conducting interviews, and hiring personnel to foster a productive work atmosphere. He/she will consult executives on decisions impacting all management levels, fostering sustainable transformation within our company.

Specific Responsibilities

1. Develop and implement HR strategies and initiatives aligned with the overall business strategy.

2. Bridge management and employee relations by addressing demands, grievances or other issues.

3. Manage the recruitment and selection process.

4. Support current and future business needs through the development, engagement, motivation and preservation of human capital.

5. Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.

6. Nurture a positive working environment.

7. Oversee and manage a performance appraisal system that drives high performance.

8. Maintain pay plan and benefits program.

9. Assess training needs to apply and monitor training programs.

10. Report to management and provide decision support through HR metrics.

11. Ensure legal compliance throughout human resource management

Technical Skills and Competencies

1. Strategic human resource planning

2. Compensation and benefits

3. Employee Engagement

4. Recruiment and Selection

5. Excellent Communication skill

This position is open for mid career individuals (Mature, 40 years and above).

Mid career individuals from any qualification level can apply.

This position reports to the director. Singivor Pte. Ltd. is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.

Individual to be involved in:

1. Ensure customer enquiries/ needs are reviewed such that the Company can meet the requirements.

2. Resolving daily operational problems encountered by subordinates.

3. Understand client needs and customize existing business programs to meet their needs.

4. Maintain up-to-date knowledge about company products and services.

5. Provide client support and handle client communications effectively.

Technical Skills & Competencies:

1. Supervision daily activities of customer service and operation support team.

2. Ensure appropriate resolution of customer complaints that all actions are implemented and verified for effectiveness.

3. Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships.

4. Inform clients about company products, services and promotions.

5. Understand client needs and customize existing business programs to meet their needs.

Duration: 6 Months

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team

We are seeking an experienced and detail-oriented Payment Wallet Clearing and Settlement Product Manager to join our team. As the Payment Wallet Clearing and Settlement Product Manager, you will be responsible for overseeing and managing the development, enhancement, and success of TikTok's platform clearing and settlement processes. You will collaborate with cross-functional teams, including engineering, operations, risk management, and finance, to drive the product roadmap, improve operational efficiency, and deliver innovative clearing and settlement solutions.

Responsibilities:

1. Develop and execute the product strategy and roadmap for the clearing and settlement processes within our money platform, aligned with the company's vision and goals.

2. Conduct market research, competitive analysis, and gather customer feedback to identify user needs, industry trends, and opportunities for innovation in payout clearing and settlement.

3. Collaborate with cross-functional teams to define and prioritize features, enhancements, and integrations for the payout clearing and settlement processes.

4. Create detailed product requirements, user stories, and specifications, ensuring clear communication to the development team.

5. Work closely with the engineering team to ensure the successful implementation of clearing and settlement features and deliver high-quality solutions.

6. Define key performance indicators and success metrics for the clearing and settlement processes, regularly monitoring and analyzing these metrics to measure product performance and identify areas for improvement.

7. Collaborate with the operations team to optimize clearing and settlement processes, streamline workflows, and improve operational efficiency.

8. Work closely with risk management and compliance teams to ensure adherence to regulatory requirements and industry best practices in clearing and settlement activities.

9. Collaborate with finance and accounting teams to ensure accurate and timely reconciliation of transactions and settlement funds.

10. Stay up to date with industry trends, emerging technologies, and regulatory changes in payment clearing and settlement, leveraging this knowledge to drive innovation and maintain a competitive edge.

11. Manage relationships with payment processors, acquirers, and financial partners to integrate new features, enhance connectivity, and improve overall clearing and settlement capabilities.

12. Manage and prioritize the product backlog, ensuring that development efforts align with business objectives and deliver value to users.

13. Provide leadership and guidance to cross-functional teams, fostering a collaborative and innovative environment.

14. Prepare and present product updates, performance reports, and business cases for stakeholders and executive leadership.

Qualifications:

- Bachelor's degree in a relevant field (e.g., finance, business, computer science) is required. A master's degree is a plus.

- Proven experience as a Product Manager, specifically in managing payment wallet products or financial services products with a focus on clearing and settlement.

- Strong understanding of payment clearing and settlement processes, financial reconciliation, and industry best practices.

- Experience in defining and executing product strategies and roadmaps, with a track record of successful product launches and enhancements.

- Knowledge of payment industry regulations, payment processors, and financial networks.

- Excellent analytical and problem-solving skills, with the ability to translate data and insights into actionable product improvements.

- Strong communication and collaboration skills, with the ability to effectively work with stakeholders at all levels of the organization.

- Strong project management skills, with the ability to prioritize tasks, manage timelines, and deliver results in a fast-paced environment.

- Up-to-date knowledge of industry trends, emerging technologies, and regulatory changes in payment clearing and settlement.

- Familiarity with payment processing protocols, security standards, and regulatory compliance in the financial services industry is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Responsibilities:

• Ensure project milestones are met, within scope and within budget
• Manage a team of users and vendors to meet project targets, deliverables and quality objectives, including the testing phase
• Interact effectively with internal customers at all levels and understand their requirements
• Tracking of project activities and issues
• Provide administrative, logistical and procurement support

Period:

• 2 years contract

Working Hours:

• Monday - Friday, 8am – 5.30pm or 8.30am - 6pm

Salary:

• up to $7500 + bonus

Location:

• Kallang

Requirements:

• Bachelor’s degree in a business / technical discipline
• At least 3 to 5 years of project management experience
• Experienced in working with in-house technology teams
• Broad understanding of technical system and information flow
• Have an eye for details, excellent project management skills and able to work in a team

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1111404)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House, Singapore 068805 T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Salary: S$3,000

Work Duration: Till 31 August 2024 (May extend till 30 September 2024 depending on project requirements)

Working Hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.

Work Location: Clarke Quay (Work In Office)

Responsibilities:

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
• Reach out to the respondents to assist them to complete the survey
• Schedule interview appointments with respondents
• Compile, record, input survey returns and data accurately into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
• Explain survey objectives to respondent
• Interpret survey questions to help respondents’ comprehension
• Respond to queries from respondents in a professional manner
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Job Requirements:

• Only Singaporean
• Travel across Singapore to do survey | Microsoft Excel | Communication Skills
• Selected candidates are required to complete the training course and passed the tests based on the given criteria
• Strong phone and verbal communication skills along with active listening
• Proficient in using computer and Microsoft Office
• Experience with Key Performance Indicators (KPIs) preferred
• Willing and able to persuade respondents to participate in surveys
• Excellent customer service skills - Focus on quality and customer service
• Excellent problem solving and negotiation skills
• Able to work in high pressure, stressful situations

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang