Key Responsibilities:

• User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
• Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
• Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
• Shift Operations: Work in a shift-based environment, including graveyard shifts,to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
• Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
• Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
• Mundane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
• Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
• Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

Qualifications:

• Experience:
  • Minimum of 1-2 years of experience with CyberArk, including handling user queries and managing credentials.
  • Proven experience in managing change management processes and verifying change details.
• Technical Skills:
  • Familiarity with CyberArk PAM (Privileged Access Management) solutions.
  • Proficiency in generating reports and managing shift operations.

Shift:

• Must be available to work in shifts, including night shifts, and provide 24/7 support as required.

The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.

CSE also makes preliminary outgoing calls, emails or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organization’s 24-7 hotline service.

Duties and Responsibilities:

• Conduct initial assessment and classify incoming calls, emails and text messages according to the risk levels. Scope of work includes:

1. Classify calls, emails, text messages on the system
2. Make outgoing calls, emails or text messages where necessary to facilitate assessment
3. Provide first level response to low-risk clients where necessary
4. Provide information on SOS services or on community resources to third party callers
5. Support in the administration and documentation of the processes
6. Refer cases to the Clinical team for follow up actions/ crisis support interventions
7. Coordinate on the activation of emergency support where applicable

• Frontline support to volunteers (SAMs) who are manning the organization’s 24-7 Services. Scope of work includes:

1. Assist with phone or chat duties in the event of shortage of volunteers
2. Being activated onsite to support persons in crisis or next-of-kins
3. Support in training and supervision of trainee volunteers
4. Orientate and guide new volunteers who have just started performing call or messaging duties on their own
5. Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitor chats and provide consultation where appropriate
6. Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result
7. Update volunteers on callers’ or clients’ development
8. Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

• Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

• On-the-job training available
• At least 1-2 years of experience in the Social Service Sector (preferred)
• Understands the Social Service landscape (preferred)
• Experience in volunteer management or volunteered with other SSAs or hotline operation (preferred)

Behaviour Traits & Attitude:

• Self-motivated
• Good team player
• Possess good interpersonal communication skills
• Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)
• Strong analytic and problem solving skills (preferred)

About the job

We’re looking for a Senior Solutions Advisor to provide advisory on all the aspects of the solution the delivery life cycle.

You will:

• Be part of the Global Risk & Finance Advisory - Insurance Initiative team , ensure successful delivery and implementation of insurance risk solutions, and provide domain expertise to customers in the following topics: IFRS 17 / LDTI / Actuarial Transformation topic and related solutions / Solvency II.
• Be a subject-matter expert to provide coaching and guidance to customers and peers on best practice on SAS offerings.
• Provide strategic impact on go-to-market plans for insurance industry.
• Build credibility and trusted advisor relationship with customers.
• Assist to manage relationships with partners, key consultancies, and system integrators to establish focused and effective strategic teaming arrangements.

JOBSCOPE

Purchasing related

1. Keep track of raw material purchase at different stages

2. Any other follow up jobs which the management assign.

3. Need to communicate with suppliers and factory on the above follow ups.

4. Check documents from the factory on certification

Sales related

1. Coordinate with the factory in sending manufacturing instructions

2. Keep track of the factory’s shipment schedule to customers

3. Any other follow up jobs which the management assign

Responsibilities:

• Develop tools to improve data flows between internal/external systems and the data lake/warehouse.
• Work with stakeholders to understand needs for data structure, availability, scalability, and accessibility.
• Build robust and reproducible data ingest pipelines to collect, clean, harmonize, merge, and consolidate data sources.
• Understanding existing data applications and infrastructure architecture
• Build and support new data feeds for various Data Management layers and Data Lakes
• Support migration of existing data transformation jobs in Oracle, and MS-SQL to Snowflake.
• Lead the migration of the existing data transformation jobs in Oracle, Hive, Impala into Spark, Python on Glue etc.
• Develop and maintain datasets and improve data quality and efficiency.
• Lead Business requirements and deliver accordingly.
• Collaborate with Data Scientists, Architect and Team on several Data Analytics projects.
• Collaborate with DevOps Engineer to improve system deployment and monitoring
• process.

Required Qualifications:

• Bachelor’s Degree in Computer Science or in related majors.
• At least 5+ years of experience in data warehousing using RDBMS and Non-RDBMS databases
• At least 3+ years of experience in handling support & production issues.
• Professional experience working in an agile, dynamic and customer facing environment.
• Must understand distributed systems and cloud technologies (AWS).
• Good to have experience with large scale datasets, data lake and data warehouse technologies such as AWS Redshift, Google BigQuery, Snowflake etc.
• Must have experience in ETL (AWS Glue), Amazon S3, Amazon RDS, Amazon Kinesis, Amazon Lambda, Apache Airflows, Amazon Step Functions.
• Experience with full SDLC lifecycle and Lean or Agile development methodologies.
• Knowledge of CI/CD and GIT Deployments.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

• Perm
• Must have at least 3 years of experience in application system support and able to develop and fix bugs in .NET, C#, Vue,js programming language
• Strong communication, root cause analysis and troubleshooting skills

Provide comprehensive support across all levels of application-related issues, manage change requests, and coordinate projects. You will work closely with business users to analyze and resolve application errors, ensure timely resolution of issues, and contribute to continuous improvement efforts.

Job Description

• Application Support: Provide all levels of application support, including handling change requests and project coordination.
• Issue Resolution: Analyze and troubleshoot application errors reported by business users, identifying root causes and proposing solutions to the Support Lead.
• Bug Fixing and Testing: Perform system bug fixing and testing under the supervision of the System Analyst, ensuring issues are resolved effectively.
• Case Follow-up: Follow up on unresolved cases with end users or escalate to the next level, ensuring timely and satisfactory resolution.
• Reporting Issues: Report significant and recurring issues to the Support Lead, contributing to future solutions and improvements.
• Knowledge Base Development: Collect feedback to identify patterns and recurring issues, aiding in the development of a knowledge base for common problems and solutions.
• User Assistance: Provide FAQs and other resources to end users to facilitate self-service troubleshooting.
• Critical Support: Be available to provide support for critical issues and during project implementations, including after-hours support if necessary.
• Documentation: Maintain accurate and detailed reports and documentation of support activities and resolutions.
  

Requirements

• Diploma or higher in Information Management / Technology
• Minimum 3 years’ relevant experience in application system support, problem solving, troubleshooting and application development.
• Exceptional ability to identify application errors and root cause.
• Ability to develop and fix bugs in .Net, C#, Vue.js programming language.
• Strong communicator and written skills.
• Good working attitude.
  Triton AI Pte Ltd
  Registration Number: R1980724
  EA: 21C0661

Role Summary

Your role is to support & manage in-house technology; learning & courseware systems/technologies, mission critical applications including related Learning and Development Management System (LMS).

IN-HOUSE TECHNOLOGY

· Plan, manage & maintain sustainable IT infrastructure, cloud & network systems

· Manage & liaise closely with vendors and service providers to effectively manage the such infrastructure, cloud & network systems, ensuring compliance with Service Level Agreements (SLAs) and validation of Statement Of Work (SOW)

· Plan, develop & ensure execution of IT security policies & procedures to prevent unauthorized access, risk and malicious attack

· Implement and maintain security measures including password & access controls, encryption, and vulnerability management for office & cloud environments

· Manage local network and plan downtime including version updates, testing and recovery

· Knowledge of cloud architecture

· Ensure all systems change requests are in compliance with IT policies.

· Document and maintain a comprehensive up to date IT Asset register and documentation.

· Ensure systems and data security to meet strict IT audit requirements.

· Manage company data backup, restore, and monitor backup jobs to ensure that all company backup jobs are completed and kept online and off site according to policy.

· Continue to track relevant emerging technologies, trends, and best practices

related to the company’s business, and propose and implement improvements accordingly.

· Provide technical guidance and support users members on infrastructure-related matters.

LEARNING & COURSEWARE SYSTEMS/TECHNOLOGIES

· Provide consultation and assistance on issues relating to training structures, deployment/registration of self-serve and in-person training for internal and external resources.

· Consult with instructional designers and trainers about course content and how they behave and access the LMS.

· Provide top-level escalation support (in person, by phone, and web-based remote support) for the LMS.

· Create, update, prioritize and track system issues using the established support ticket system.

· Assist in writing and developing procedures, documentation and communications required and ensure they are closely aligned with procedures for service delivery.

· Interface with external instructional technology and LMS vendors and agencies as they relate to sustaining and continually improving LMS capabilities for Instructional Designers, Trainers and information management needs.

· Continually research emerging technologies and assesses their usefulness in managing our quality standards for our user interface and information management needs.

· Perform all high-level system and user administration tasks on the LMS.

· Work directly with trainers, instructional designers and management to facilitate adoption of instructional technologies via the LMS and to provide assistance for problem resolution, testing and optimization.

· Extensive knowledge about SCORM and API requirements as related to LMS content management and accessibility of courses, publishing to production.

MISSION CRITICAL APPLICATIONS

· Systems owner & technical lead in maintaining environment & monitoring application systems

· Provide technical advice including architecture & systems requirements, as needed, in designing, maintaining & upgrading of application systems

Requirements

A Diploma Holder, with at least 5 years of working experience is preferred. Fresh Graduates are also welcome to apply.

Knowledge/Skills

• IT Skills – MS Office Suite of Applications
• Training administration experience is an advantage
• Project management experience, an advantage
• Understanding of Cloud, SCORM and API requirements as related to LMS

Attributes

• Hands-on and be able to multi-task
• Good interpersonal skills
• Team player, attention to detail interpersonal skills
• Good written and spoken communication skills
• Organized, ability to prioritize and have a sense of urgency
• Disciplined, self-motivated,
• Ability to work accurately to meet deadlines
• Ability to work in a flexible way that allows for changes in assignments and priorities
• Good organizational, time management and problem-solving skills

Job Descriptions:

· Update electronic client records and databases.

· Safeguard confidential digital information.

· Provide recommendations and feedback monthly.

· Implement office automation processes.

· Coordinate office activities and operations to ensure efficiency and compliance with company policies.

· Provide administrative support for in-house training.

· Manage digital marketing efforts and social media.

· Oversee and maintain the company’s website.

· Assist the IT manager in compiling technical support for servers, workstations, and networks.

· Handle the installation and updating of software.

· Assist in compiling technical documentation, guidelines, and procedures.

· Assist in the procurement of IT equipment.

· Perform general administrative duties and any other ad-hoc tasks as required or assigned.

Requirements:

· Minimum Diploma in Computer Science, Information Technology, or equivalent.

· At least 2 year of relevant work experience.

· Good knowledge of IT processes and MS Office.

· Knowledge in email setup, settings, and server management.

· Possess good initiative, resourcefulness, and meticulousness.

· Independent team player with strong analytical and management skills.

Client Advisor, Financial Advisory

Cornerstone is Singapore’s premier Independent Financial Advisory and Exempt General Insurance Broker with over nearly 30 years of experience.

A reputed leading omni-channel advisory, we offer financial advisory, corporate risk solutioning and private wealth management services.

Being Independent, we are versatile and tenacious in providing tailor-fit solutions to our clients’ unique needs.

We prefer candidates who are entrepreneurial and committed to growing their careers by providing top notch professional services to their clients.

Who are we looking for:

· A good and honest listener who is able to conduct meaningful conversations.

· An analytical mind to determine gaps in prospects’ wealth life cycle

· An honest heart that proposes the best possible solutions that benefit clients’ needs

· A ‘hungry’ for knowledge personality who continuously stay in touch with current and future trends

· A friend with integrity whom friends and colleagues can rely and count upon

How Cornerstone assists with your career growth:

•⁠ ⁠Comprehensive and structured training programmes

•⁠ ⁠Strong support from an experienced management team

•⁠ ⁠Unlimited growth opportunities

•⁠ ⁠Flexible working arrangements

•⁠ ⁠Endless earning potential

•⁠ ⁠Vibrant & Supportive team environment

Qualifications & Requirements:

•⁠ ⁠At least a full certificate in GCE ‘A’ Level, Diploma awarded by a polytechnic in Singapore or equivalent, Degree holders in any field.

•⁠ ⁠Age 21 years old and above

•⁠ ⁠Relevant CMFAS papers (Subsidised by Firm)

•⁠ ⁠Motivated and Self driven

•⁠ ⁠Excellent Interpersonal skills

Responsibilities:

• Lead the infrastructure SRE team to support Tencent Cloud's global infrastructure.
• Oversee the platform SRE team responsible for cloud products including Kubernetes, databases, IAM, and API servers.
• Manage the technical service support team for overseas customer support, focusing on key accounts.
• Develop and maintain an independent overseas SRE system, ensuring strict segregation.
• Establish and manage professional service teams for customer migration and cloud architecture improvement.
• Develop migration tools, solutions, and frameworks for Tencent Cloud.
• Act as the chief architect for private cloud products and cloud-native platforms, including Kubernetes, micro-services, and serverless functionalities.

Requirement:

• Proven leadership in managing global technology support teams.
• In-depth knowledge of cloud infrastructure, Kubernetes, databases, IAM, and API servers.
• Excellent communication skills in both English and Chinese Mandarin, with the ability to manage relationships with key accounts and stakeholders.
• Strong problem-solving skills and a strategic mindset

Duties and Responsibilities

Reporting to the Head of Client Services, this executive will support our portfolio managers in portfolio management, trade execution, and reconciliation with partner banks/brokers/accountants. His/her responsibilities include:

· Helping to process onboarding, subscription and redemption requests which includes liaising with the investors for due diligence checks and documentation

· Working with business support providers to process transactions and deliver investors’ requirements in an efficient and responsible manner

· Making follow-up investor calls and ensure compliance with all regulatory requirements

· Helping to maintain our investor record as well as a record of trades and settlement, funding and reconciliation

· Assisting the company in meeting tax reporting and audit requirements, as well as in fund administration and NAV reconciliation

· Assisting with preparation of marketing collaterals as part of the investor relations activities

· Supporting administrative and enhancement projects as assigned from time to time

Skills, Knowledge and Competencies

The candidate should ideally possess:

· A highly developed and keen sense of teamwork

· Ability to understand issues and appropriately escalate to Management in a timely fashion

· Dynamic, detail-oriented person and able to work under pressure

· Strong analytical skills

· Proficiency in MS Office

· Excellent communication skills

· Relevant academic or professional experience (accounting, fund accounting, fund administration or private banking.

Responsibilities

• Provide sales and administrative support to sales team.
• Handling of sales enquiries.
• Manages shipment and receipt of products, materials, and supplies.
• Asist in sourcing materials, goods, products, and services.
• Prepare sales quotations and service reports.
• Keep track of timelines for submission and completion of sales reports.
• Prepare power point slides for presentation.

Requirements

• Min ITE. Open for no experience candidates.
• Proficient in MS office
• Confident & self-motivated with good communication & interpersonal skills.
• Ability to work in a fast-paced environment, multitask and manage work priorities in a pro-active and flexible manner.
• Ability to meet tight deadlines.
• Prior shipping experience is added advantage.
• Prior sales experience is added advantage.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Kong Ai Huong (Ellie)
EA Personnel Reg No: R24121212

• Administrative matters, coordinating client orders to ensure timely processing.
• Organize and maintain Excel records, along with other administrative duties, as necessary.
• Handle the preparation and printing of materials needed for events and publishing.
• Maintain warehouse equipment and supplies in good working order and ensure all equipment and vehicles are clean and well-maintained.
• Work closely with suppliers, clients, and colleagues to ensure effective coordination.
• Tech savvy due to heavily relies on tech, Excel, Sheets, WhatsApp, Google Drive.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

Job Description:

IT Operations Support (work with IT external vendor) 30%

● Provide account administration and users support including Active Directory, Email Exchange, File / Printer Servers, TrendMicro Anti-Virus Management Console, Wi-Fi, Telephony, Door Access Systems and etc.

● Support systems activities on installation of servers, storage and server room facilities.

● Support end-users Computing on Windows Operating Systems and MS Office Suite.

● Ensure operating environment are secured and security patches are up-to-date.

● Review and update IT policies, procedures and standards documentation.

● Review maintenance contracts regularly for all IT equipment including desktops, laptops, servers, storage, firewalls and network devices.

● Review, analyse and update IT hardware and software and upkeep of IT register.

● Test and evaluate new software applications

● Responsible for Vendor Management and ensure Service Level Agreements are met.

● Involve in corporate website maintenance and regulatory compliance audit and ensure appropriate closure

Salesforce enhancement 50%

● Work closely with external Salesforce consultant to make the bridge between Client Services and Operations/Warehouses requirements to enhance information transmission

● Provide user training and support for new hires and address any issues that arises

● Build custom reports and dashboard whenever required

● Support Salesforce design and propose solutions to users requirements based on industry and technology best practices

Facilities (cctv, temperature, humidity) 20%

● Work with vendors to facilitate the installation, maintenance and upkeep of the cctv/temperature/humidity (“the facilities”) control in the warehouse.

● Monitor the facilities through reports and troubleshoot/diagnose faulty units

Job requirement:

Good attention to details, Good problem solving skills, Great interpersonal skills

Good knowledge and hands-on in the following fields:

● Windows 10, MS office suite

● Windows Server Operating Systems

● Active Directory

● Trendmicro APEX 1

● Hardware support in Desktops, Laptops, Servers, Storage, Routers and Switches

● Server Room facilities support

Corporate Services (Level 1)

• Handle workstation management through Masterisation, preparation, remote access token, hardware issues and patching.
• Manage the corporate applications such as HCL, SAP B1, Citadel, Postfiles, TIXEO, Part Portail, video conferencing, secure IP Phone and LAN systems.
• Establish VPN connections for satellite sites and enforce Group IT security directives
• Conduct IT induction training for new joiners such as user charter and periodic trainings for user support
• Implement and verify IT measures for securing classified documents, industrial and commercial information
• Provide IT support for expatriates and visitors’ laptop and secure smartphones.

Local Services (Level 1, 2 and 3)

• Conduct system tests, monitor performance, and resolve issues.
• Develop and monitor service-level objectives and improve user satisfaction.
• Install and test software and hardware for users
• Conduct studies for new solutions and ensure system integration.
• Prepare reports on incidents, classify and escalate issues, and provide post-incident support.
• Participate in budget preparation and manage support expenses like mobile plans, copier machines, and internet services.

Requirements:

• Professional Certification or Bachelor Degree in Computer Science, IT or a related field
• Minimum 3 to 5 years’ experience in IT operations
• Proficient in managing and troubleshooting servers, PCs, printers, and other IT infrastructure equipment
• Knowledge of Fortinet, inventory management, remote desktop, and Windows server maintainence and troubleshooting
• Experience in HCL lotus note a plus
• Good interpersonal skills with the ability to communicate effectively with all stakeholders
• Good organisational skills with the ability to multi-task
• Ability to work independently, manage priorities and meet deadlines
• Ability to adapt to changing technologies and environments

Responsibilities:

• Prepare client presentation materials, including policy illustrations, summary quotes, and review packs.
• Assist Insurance Specialists with administrative duties such as printing documents/forms, binding documents, arranging local/overseas couriers, and submitting documents to insurers or internal stakeholders.
• Coordinate with internal teams and external partners to ensure timely delivery of required documents and materials.
• Maintain and update client records and databases accurately.
• Prepare and process necessary documentation for policy issuance and renewals.
• Provide support during client meetings, including taking notes and following up on action items.
• Handle client inquiries professionally and provide timely responses.
• Monitor and ensure compliance with internal and external regulations.
• Assist in organizing client events and seminars, including logistics and material preparation.
• Support the team with ad-hoc projects and tasks as required.

Requirements:

• Bachelor’s Degree in Finance, Business, or a related field.
• Minimum 3 years of relevant work experience in the insurance or banking industry.
• High attention to detail and accuracy.
• Proficiency in MS Office, especially Excel and PowerPoint.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Ability to work independently and as part of a team.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

• MNC
• Location: Upper Thomson
• Monday - Friday: 8:30 AM - 5:30 PM
• 18month contract potential to convert to perm

Our client, a market-leading actuator manufacturer and flow control company. They have established manufacturing facilities and a global network of local offices and agents, providing worldwide service. They specialize in the Oil & Gas, Marine, Power Generation, Mining, and Water & Sewage industries.

Responsibilities:

• Provide exceptional levels of customer service.
• Respond swiftly and accurately to all customer queries within pre-agreed timescales.
• Produce sales quotations, pre-qualification documents, technical proposals, and any other required information for customers or potential customers.
• Deliver high levels of customer satisfaction at all times.
• Accurately record and timely manage quotations to maintain departmental KPIs.
• Ensure the accuracy of quotations, technical documentation, customer purchase orders, and related documents before issuing to Contracts for booking.
• Follow up on outstanding quotations within pre-agreed timescales and report accordingly.
• Maximize the potential of key accounts and develop new business with existing and new customers.
• Use existing procedures to solve routine or standard problems.
• Work under the supervision and direction of the Inside Sales Supervisor or Customer Service Team Leader.

Requirements:

• Degree in Engineering or a related technical qualification (or equivalent)
• Experience with ERP systems.
• Strong customer service experience, typically 2 years in a relevant role involving basic concepts and procedures.
• Basic engineering or technical knowledge.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Our Mission

At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA document for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
  

Minimum Qualifications

• At least 4 years of technical support experience in the network security industry
• Experience with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Knowledge of Security services (IDS/IPS, Firewalls etc.)
• Ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Ability to communicate fluently, both written and verbal, in Mandarin and English
• Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)

Preferred Qualifications

• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products
• Willing to work in flexible and varying shift times including weekends and evenings
• Ability to travel to customer sites in the event of a critical situation to expedite resolution as required (if needed)
  

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.

Reference #: 3126747

• To ensure optimum advise and customer care quality for Service customers.
• To contribute sales growth of the Auto Service Section
• To ensure the highest level of customer satisfaction.
• To carry out service advise at the car together with the customer at the appointed location; fault diagnosis
• To organize test drivers to ensure validity of as and when available but not limiting him/herself.
• To ensure that all daily collection and delivery are scheduled accordingly.
• Responsible and approve the complete and correct invoicing for services.
• To arrange final approval with test drive and check of invoice.
• To hand over the car to the customer with proper explanation of the work done and invoice.
• To ensure that date captured/ recorded of customers are accurate
• To make cost estimates taking all-in-prices and maintenance (in accordance with the current value) into account.

Job Requirements:

• Diploma in Business administration or equivalent.
• With 3 years of working experience in automobile workshop is advantage.
• Must be comfortable to commence 5.5 days per week.
• Excellent communication skills

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

• Monday - Friday: 8.30AM - 6PM
• Working Location: Pioneer

Our client is a well-established Manufacturer of Hardware.

Responsibilities:

• Coordinate sales team by managing schedules, filing important documents and communicate relevant information
• Ensure the adequacy of sales-related equipment or material
• Respond to customer complaints and provide after-sales support
• Store and sort financial and non-financial data in electronic form and present reports
• Process orders accurately and on time
• Inform clients of unforeseen delays or problems
• Monitor the team’s progress
• Identify shortcomings and propose improvements

Requirements:

• Experience as a sales coordinator or in administrative positions is a plus.
• Knowledge of general hardware products such as bolts, nuts, washers, etc. is an added advantage.
• Good computer skills (MS Office).

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT .

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Provide video and audio-conferencing system support to end users

• Manage incidents and requests from customers.

Job Requirements

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile/smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.

CSE also makes preliminary outgoing calls, emails or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organization’s 24-7 hotline service.

Duties and Responsibilities:

• Conduct initial assessment and classify incoming calls, emails and text messages according to the risk levels. Scope of work includes:

1. Classify calls, emails, text messages on the system
2. Make outgoing calls, emails or text messages where necessary to facilitate assessment
3. Provide first level response to low-risk clients where necessary
4. Provide information on SOS services or on community resources to third party callers
5. Support in the administration and documentation of the processes
6. Refer cases to the Clinical team for follow up actions/ crisis support interventions
7. Coordinate on the activation of emergency support where applicable

• Frontline support to volunteers (SAMs) who are manning the organization’s 24-7 Services. Scope of work includes:

1. Assist with phone or chat duties in the event of shortage of volunteers
2. Being activated onsite to support persons in crisis or next-of-kins
3. Support in training and supervision of trainee volunteers
4. Orientate and guide new volunteers who have just started performing call or messaging duties on their own
5. Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitor chats and provide consultation where appropriate
6. Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result
7. Update volunteers on callers’ or clients’ development
8. Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

• Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

• On-the-job training available
• At least 1-2 years of experience in the Social Service Sector (preferred)
• Understands the Social Service landscape (preferred)
• Experience in volunteer management or volunteered with other SSAs or hotline operation (preferred)

Behaviour Traits & Attitude:

• Self-motivated
• Good team player
• Possess good interpersonal communication skills
• Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)
• Strong analytic and problem solving skills (preferred)

• Support implementation of new systems and system changes.
• Manage IT assets and IT systems in terms of supporting, troubleshooting and administration.
• Ensure new PCs are set up in accordance with Company’s policies.
• Support in Cybersecurity matters e.g. PC hardening.
• Work with different stakeholders including internal and external parties e.g. equipment suppliers for IT systems’ hardware and software matters.
• Involve in Disaster Recovery Exercises for various systems.
• Perform other related duties as assigned by management.
• Implement changes to systems after office hours including Sundays (when required).

Requirements

• Minimum Diploma in Computer Science/Engineering, Information Technology or related fields.
• Minimum of 2 years of hands-on experience in IT system support role.
• Proficient in Microsoft Office 365 and computer knowledge.
• Knowledge in AWS cloud, network setup and programming language will be an advantage.
• Possess good attitude, time management, and coordination skills, as well as strong communication and interpersonal skills and ability to learn new/latest technologies
• Able to work well independently or in a team environment.

Tempserv Pte Ltd

License No: 06C3745

Ivy Ng Siew Hoon I EA Reg. No : R1102590

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

As a part of the Enterprise Support Team, you’ll spend most of your time interacting directly with our users and ensuring that they have a stellar Stripe experience.

What you’ll do

• Troubleshooting complex user issues and communicating with Stripe’s highest value users, providing a best-in-class support experience, by email
• Own and managed business critical escalations and incidents
• Become the expert in all Stripe products, deeply understanding our processes and workflows in order to resolve user issues
• Manage a small portfolio of users, to whom you’ll be directly accountable for analyzing and improving their support experience, providing contextual insight regarding users’ experience with support to account team stakeholders
• Work with Engineering and other Operations teams to diagnose and solve technical user problems
• Develop relationships with users and identify opportunities to improve support and overall experience with Stripe
• Analyze and optimize our support documentation and processes to improve our users’ experiences and help scale our operations

Responsibilities

Casework

• Troubleshooting complex user issues and communicating with Stripe’s highest value users, providing a best-in-class support experience, by email and occasionally by call
• Become the expert in all Stripe products & how our largest users use them with their unique integrations, in order to comprehensively resolve user issues with context-aware support

On-call

• Own & manage business critical escalations and incidents from start to finish
• Iterate & improve service delivery for business critical escalations in order to delight our largest users who value quick resolution and proactive communication to any outages

Support Partner/Projects

• Manage a small portfolio of 1-2 users, to whom you’ll be directly accountable for analyzing and improving their support experience, providing contextual insight regarding users’ experience with support to account team stakeholders. These users are either new to Enterprise support or are a heavy user of support
• Analyze and optimize our support documentation and processes to improve our users’ experiences and help scale our operations
• Identify and lead initiatives across our 5 pillars (Prevention, Availability, Effectiveness, Satisfaction, Effortlessness) to enable the team to provide a best-in-class support experience to our largest users at scale

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Embodies an empathetic, user-first mindset and embodies Stripe’s operating principles
• Has exposure to or experience with managing relationships with large, exceptionally complex/senior level stakeholders
• Exhibits an investigative mindset, strategic thinking, high attention to detail, and cross-functional coordination skills
• Can demonstrate technical aptitude, having experience with data analysis or use of technical tools to troubleshoot user issues
• Has demonstrated ability to problem solve with minimal guidance in a rapidly changing environment
• Has exceptional written, verbal, and presentation-based communication skills and the ability to translate complex solutions to users simply and clearly
• Will work willingly at least two weekend days per quarter, and two holiday days per year - you’ll receive a weekday off of your choosing the week following a weekend shift

Preferred qualifications

• Prior experience with or exposure to SQL, Tableau, Hubble and APIs
• Some background experience in account management, customer experience, program management or project management
• Comfortability learning new functions and features of technical products
• Experience leveraging root-cause analyses to make data driven decisions