Summary:

• 5 working days, Office Hours
• Island-wide hiring: North/ West/ Tekong island
• Company with great career culture
• 2 years contract

Job Scope:

• Manage the assets related to infrastructure and computing devices.
• Offer computer support services, including troubleshooting, patching, configuration, testing, and maintenance for both software and hardware.
• Collaborate with third-party vendors.
• Provide training, coaching, and orientation to users on computer device usage.
• Ensure assigned tasks are completed on time and meet user satisfaction.
• Handle helpdesk duties effectively.

Requirements:

• Candidate with related experiences will have advantage

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Job Title: Customer Support Executive (12 Month Contract))

Responsilbilites

• Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA
• Providing accurate and timely information about the company's products or services based on the defined set of QnA
• Resolving customer issues efficiently and in a friendly manner
• De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
• Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
• Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
• Provide weekly report – SLA, key queries, new escalation/ topics from customer queries

Qualifications

• Previous experience working in a customer-facing role/ contact centre/ telemarketing
• Proficiency in using a computer, ability to quickly learn how to use different software
• Process-oriented and customer-oriented mindset
• Highly proficient in both written and verbal English to communicate effectively with our consumers

Responsibility

• Attend to walk in, phone call, and email enquiries
• Issue quotation and meet customer to get project briefing and give material samples
• Develop, manage and build relationships with major trade distributers
• Conduct cold calls and other marketing strategies to generate new accounts
• Attend mock up presentations
• Liaise with local and oversees suppliers
• Achieve sales targets
• Help with general sales support duties such as doing powerpoint presentations and house keeping of materials library.

Requirements:

• Team player and able to work independently

Company Overview:

We are seeking a highly skilled PMO Analyst with a strong consulting background to join our team and drive success across key projects and programs. This is an exciting opportunity to be part of a high-performing team and make a meaningful impact.

Job Summary:

The PMO Analyst will support the Program Management Office (PMO) in ensuring effective project governance, oversight, and coordination across various programs. The ideal candidate will have at least 4 years of PMO experience, ideally within a consulting environment, and will be responsible for providing project management support, ensuring adherence to best practices, and driving operational excellence in program delivery.

Key Responsibilities:

• Project Support & Coordination: Assist in the planning, execution, and tracking of project deliverables, ensuring alignment with the organization's overall strategic objectives.
• Governance & Reporting: Develop, maintain, and track key project governance frameworks, providing accurate and timely project status reports, risk logs, and financial updates to senior stakeholders.
• Stakeholder Management: Act as a liaison between project managers, clients, and key stakeholders to ensure seamless communication and collaboration.
• Risk & Issue Management: Monitor, identify, and escalate risks, issues, and dependencies, ensuring that appropriate mitigation plans are in place.
• Financial Tracking: Support budget management and cost tracking for assigned projects, ensuring projects remain within financial constraints.
• PMO Best Practices: Contribute to the ongoing development and improvement of PMO methodologies, standards, and templates to drive efficiency and effectiveness.
• Tool Management: Ensure that project management tools (e.g., Microsoft Project, JIRA, or other PPM tools) are utilized effectively across teams.
• Performance Metrics & KPIs: Track key performance metrics and KPIs to measure project success and inform future project improvements.
• Change Management: Support change management initiatives to ensure smooth adoption of new processes and tools within the project framework.
• Training & Development: Assist in training project teams on PMO processes, tools, and best practices, ensuring alignment with the overall project strategy.

Key Qualifications:

• Bachelor's degree in Business, Law, or a related field.
• Minimum 4 years of PMO experience in a project or program management office, ideally within a consulting or professional services environment.
• Strong knowledge of PMO governance frameworks and project management methodologies (e.g., PRINCE2, PMI, Agile, Waterfall).
• Proven ability to manage multiple projects concurrently and effectively prioritize tasks.
• Experience with project management tools (e.g., Microsoft Project, JIRA, Smartsheet, or other PPM tools).
• Excellent communication and interpersonal skills, with experience engaging with senior stakeholders and clients.
• Strong analytical and problem-solving abilities, with an eye for detail and process improvement.
• Solid understanding of financial management, cost control, and budgeting in project settings.
• Ability to work independently and in a team environment, demonstrating flexibility and adaptability in a fast-paced, high-pressure setting.

Preferred Skills:

• Experience working within large-scale transformation projects or multi-disciplinary teams.
• Consulting background with a focus on project or program management within large organizations.
• Strong ability to influence and drive results across complex matrix environments.

Benefits:

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and growth.
• Comprehensive health and wellness benefits.
• Collaborative and inclusive work environment.
• Flexible working arrangements.

Kindly write to [email protected] with your updated CV for more details

EA License No.: 23S2046

KAH License No.: R1652932

Wealth BA - JD

Mandatory Certificate : IIBA Agile Analysis Certification

• 4 to 10 year of experience as Business Analyst
• Should have Strong Domain knowledge in Wealth Portfolio / Asset management functions
• Good understanding of entire front middle and backoffice functions and supporting platforms of Global Wealth and Asset Management Firms
• Efficiently lead the conversation, and gather requirements from Business, understand the concerns, identify the risk, and communicate it in timely fashion.
• Fundamental analytical and conceptual thinking skills
• Experience creating detailed reports and giving presentations
• Excellent planning organizational and time management skills
• Good hands-on experience in SQL Excel for data analysis mapping quality lineage tracking
• Should be well versed with BA role and responsibilities like understanding BRD FRD User story writing estimation prioritization tracking and managing E2E implementation
• Experience in tools like Jira Confluence
• Strong Communication written verbal excellent stakeholder management reporting skills.

Qualifications

• Bachelor’s or master’s degree from an accredited college or university, or equivalent relevant experience, MBA Finance is highly preferred
• 5+ years of Business Analyst experience in Asset & Wealth Management/ Retail Banking / Banking & Financial Services is mandatory
• Should be able to coordinate well with business and product and independently work to analyze and propose the solutions.
• Candidate must have a good grip of financial products, investment strategy, client profiling by risk and different asset classes

• Manage the business requirements and functional solution aspects of the project.

• Analyse the stakeholders’ needs, scope the problem and develop business case to address the problem.

• Document requirements, source and evaluate alternatives, and recommend solution that best fits the stakeholders’ needs.

• Work with the stakeholders to ensure smooth deployment and adoption of new solution.

• Perform business analysis:

✓ Business Analysis Planning and Monitoring: Identify stakeholders, techniques and processes to manage, track

and trace requirements.

✓ Enterprise Analysis: Refine and clarify business need, define solution scope and develop business case.

✓ Elicitation: Explore, identify and document business needs

✓ Requirements Analysis: Assess current state, analyse stated requirements of stakeholders and elaborate to

sufficient detail that accurately defines business need within specified scope.

✓ Solution Assessment and Validation: Source and evaluate alternatives to identify solution that best fits business

need, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions to see how

well they met the original need.

• Develop and establish quality assurance deliverables and testing framework, including create and maintain test plans

and test cases in accordance with changing requirements, throughout development.

• Create and manage automated test framework whenever possible, such as prepare test environment, maintain

functional testing script in accordance with changing requirements.

• Conduct system integration tests with external parties, validate the output and expected outcome e.g. data to and

from external parties’ systems and feedback on improvement requirement.

• Conduct impact analysis of defect fixes discovered during manual or automated tests, validate completed stories

pass the acceptance criteria, raising defects as needed and work with development team to improve the expected

behaviour and test cases.

• Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution

scope, communicate and manage expectations of stakeholders.

• Prepare end user documentation (training manual, user manual, business process flows) on the operation or

maintenance of technical systems.

• Assists with the documentation of technical design, specification, and technical solution.

• Maintains document repositories used by project teams and assists with project documentation as needed.

What we are looking for

• Business Analysis certification (Certification of Competency in Business AnalysisTM (CCBA®), Certified Business Analysis

ProfessionalTM (CBAP®)) or an equivalent certification will be an added advantage.

• Hands-on experience in full project development life cycles

• Past track record in business analysis, application solutioning and design

• Ability to model business requirements in business process modelling tool.

• Ability to perform qualitative, quantitative and root-cause analysis.

• Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs.

• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

• Goor appreciation of SQL, data modelling and data analysis.

• Good understanding of analytics and data warehouse implementations.

• Knowledge in one of the following areas will be added advantage, Agile Methodology, Business Process

Reengineering, Customer Relationship Management, Data Analytics, ERP, Knowledge Management

• Knowledge of design thinking and workshop facilitation will be an added advantage.

Are you passionate about making a positive impact in the lives of individuals with special needs?

We are looking for a strong, hands-on educator who enjoys working in an active, dynamic environment.

This role involves collaborating closely with students, families, and a multidisciplinary team to create inclusive, engaging learning experiences. Whether you’re a fresh graduate or an experienced professional, this is your chance to make a difference.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Location: Changi Road (Nearest MRT Station: Eunos)
Work Schedule: 9:00 AM - 6:00 PM, Mondays to Fridays

What You'll Do:

• Active Individualized Support: Help implement individualized education plans (IEPs) tailored to each student's unique needs. Engage with students in hands-on activities and personalized educational interventions.
• Engaged Classroom Instruction: Lead and manage students in a lively classroom environment, using adaptable strategies and technology to meet various learning styles and needs.
• Monitor Student Development: Actively assess and monitor students' progress academically, socially, and behaviorally. Be ready to adapt your approach based on real-time feedback.
• Holistic Support: Provide differentiated instruction, making adjustments in the classroom environment and teaching methods to ensure that each student’s needs are met.
• Collaborative Teamwork: Work closely with therapists and colleagues to integrate therapeutic goals into the learning experience, ensuring a well-rounded approach to each student’s development.
• Professional Growth: Take part in regular training sessions and mentorship programs to continue developing your expertise in special education.

What We're Looking For:

• Strong interpersonal and communication skills to work effectively with students, families, and a multidisciplinary team.
• A hands-on, energetic approach to learning and teaching, especially with students who have diverse needs.
• Physical stamina and resilience to actively engage with students throughout the day, including supporting their physical needs in learning environments.
• A growth mindset and willingness to adapt to each student’s learning journey.
• Commitment to ongoing professional development and continuous learning.

Make a Difference Today

Join our team and become part of a group dedicated to shaping the futures of individuals with diverse needs. Your strength, energy, and commitment can transform lives in powerful ways.

If you’re looking to make a meaningful impact, apply today and start your inspiring journey with us!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidate applying should have a strong analytical mind and possess excellent cybersecurity skills and knowledge. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Responsibilities:

• Customer Support: Respond to customer inquiries and technical issues via phone, email, chat, or ticketing system, ensuring prompt and courteous assistance for a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Utilise technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance support team efficiency.
• Collaboration with Internal Teams: Collaborate with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the Company's product offerings, industry trends, and emerging technologies. Continuously enhance technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Job Requirements:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching, and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13th month AWS / Variable bonus
• Selected candidates may pursue specializations in the following areas in the future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.
• This position is suitable for individuals with a strong technical background and professional experience, aiming to transition into a new technical role (i.e., Network Security Engineer) within another department at our Singapore office in the future.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Join our quant team to maintain and enhance our quantitative-driven investment models. Write and publish investment insights online. R&D into new models and products. At least 3 years experience. Knowledge & proficiency in Python / Matlab / quantitative methods / machine learning AI needed. Remuneration will depend on the experience, seniority and fit with our fintech culture.

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

Salary range: Starting from SGD 120k - 160k per annum + RSUs

Wise is on a mission to make money without borders - convenient, fast, and eventually free. We’re looking for a Senior Analyst to join our Spend Squad in Singapore to help us deliver product experiences for our card customers.

The Wise Card was first launched in Europe in 2018, allowing customers to spend internationally at the mid-market rate, with only a low, upfront conversion fee. Since then, we’ve expanded to over 50+ countries and territories in the Americas and APAC, and built features like instant issuance of digital cards and enhanced spending controls. We’ve issued more than 4 million cards that are being used in over 160 countries every minute.

As part of the Spend Squad, you’ll primarily work on enabling customers to spend from their Wise accounts in a sustainable manner, ensuring that we’re able to grow our product in-line with our squad-level KPIs.

How you’ll contribute:

• Provide data-driven insights to inform product decisions, from improving in-product flows to building card customer segmentation.
• Partner with Product Managers, Engineers, Data Science and Operational teams to drive product enhancements and optimizations.
• Design experiments to monitor the impact of new product features on risk, convenience and conversion metrics.
• Build conviction on high-impact areas and challenge them if there are faster or more effective ways to tackle the problem.

This role will give you the opportunity to:

• Choose your path to impact – we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls.
• Grow as a Product Analyst in a global team. This role will give you exposure to how we build our card product globally.
• The freedom to have real impact – The opportunities you’ll identify will be key to how we impact our millions of card customers across the globe.
• Travel when needed to our offices across the globe to connect with team members in other countries.

Qualifications

Ideal candidate would have:

• Strong analytical mind and product intuition
• Technical skill-set in advanced SQL, Python, BI tools
• Experience working with technical teams (PMs, engineers, designers, analysts)
• Relevant experience in a data-driven and complex environment with limited guidance
• Understanding of events data - Mixpanel / Google Analytics / Amplitude or similar
• Excellent data visualisation and presentation skills
• Hustler-mentality. You can take work beyond the analysis and get things done.

Good to have:

• Knowledge of the FinTech ecosystem
• Knowledge of utilities like Airflow/Github/DBT
• Experience on funnel optimization
• Experience in Data Science and Machine Learning
• Interest in learning new tools

#LI-AH2

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Apply

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidate applying should have a strong analytical mind and possess excellent cybersecurity skills and knowledge. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Responsibilities:

• Customer Support: Respond to customer inquiries and technical issues via phone, email, chat, or ticketing system, ensuring prompt and courteous assistance for a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Utilise technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance support team efficiency.
• Collaboration with Internal Teams: Collaborate with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the Company's product offerings, industry trends, and emerging technologies. Continuously enhance technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Job Requirements:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching, and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13th month AWS / Variable bonus
• Selected candidates may pursue specializations in the following areas in the future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.
• This position is suitable for individuals with a strong technical foundation but limited professional experience. Recent graduates or those seeking to transition into a technical role are encouraged to apply.

*Associate Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Job Description:

• Participate fully in the complete software development lifecycle including analysis, design, coding, testing and debugging applications
• Develop system according to audit requirements, rules and regulations.
• Review the codes developed by the team, manage database source code as central party and make sure that the design abides to the system design rule and database best practice for optimization of performance
• Liaise with DBA team to gather feedback on database design and provide remedy
• Create and document unit test and assist QA team and users to finish QAT and UAT.
• Participate in supporting, troubleshooting and resolve issues for existing systems.
• Document system design and technical specifications
• Prioritize tasks so that assigned tasks can be completed within the given timeline

Requirements:

• Degree in Computer Science or related subjects
• Extensive knowledge in MVC, Entity Framework, LINQ and JQuery and/or any client side JavaScript framework
• Experience in designing and working with n-tier architectures
• Prior knowledge to SSIS, SSRS and MS SQL server 2008 and above
• Solid knowledge of OOP software concepts, design patterns, and best practices
• Able to guide and manage a team of analyst programmers
• Able to analyse problematic situations; diagnose; and generalize alternative solutions to find the best solution
• Able to communicate effectively in both verbal and writing and work with cross functional and cross geographical teams
• Self-motivated, independent, detail oriented, responsible team-player
• Able to work overtime when required to meet project timeline
• A team player, responsible and keen to learn new things with can-do attitude

The role of L3 Senior System Engineer is to work onsite supported by a team of off-site engineers to implement and support the VMWare infrastructure and services in accordance with Service Levels.

• Provide the technical knowledge and skills to support the maintenance of the equipment and the Network Operating System (NOS)
• Deep, in-depth knowledge of VMWare, citrix administration, MS Windows technologies, AD, clustering, and MS NLB (Network Load Balancing) especially troubleshooting.
• Working knowledge of Microsoft M365
• Provide long-term process/service improvement measures and plans.
• Regular 8x5 support but may be required to be on standby for 24x7x365 support when necessary. Expected to work during off-peak hours for system activities.
• Experienced with reporting and interfacing with senior and middle management.
• Proficient in leading integrated process teams, as well as coordinating and communicating customer requirements.
• Identify, research, and resolve technical problems.
• Experienced in other technologies such as database administration, storage, backup, web, MS Azure, AWS, Google Cloud and middleware will be advantageous.

The ideal candidate should possess:

• Degree Computer Information Systems or related field.
• Minimum 6-8 years of experience in MS Windows infrastructure management
• Excellent Windows Server Administration ability Certified MCSA for Windows Server or MS IIS Administration
• Possess ITIL v3 Foundation Certification, VMWare VCP Certification or Training
• Ability to prioritize effectively and work with a sense of urgency.
• Excellent troubleshooting skills and experienced and skilled in Windows scripting
• Independent with good time management

Job Summary

As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality

documentation for both functional and technical aspects of application/ platforms. You will work closely

with solution architects, development leads, developers, product managers and other stakeholders to

translate complex technical information into clear, concise and structure documentation. Your role will

involve ensuring that documentation meets the needs of both technical and non-technical stakeholders,

supporting solutioning, integration, ops and app/platform design discussion.

Key Responsibilities

• Create, organise and maintain functional and technical documentation for platform, including

architectural, functional flows, data flows, data/entity, micro services, etc.

• Collaborate with solution architects, development leads, developers, and other stakeholders to

drive documentation discussion.

• Translate complex technical concepts into clear, structured documentation that is accessible to

both technical and non-technical audiences.

• Ensure consistency, accuracy, and completeness of documentation.

• Create and maintain templates and documentation standards to ensure consistency across projects

and teams.

• Conduct regular reviews and updates of documentation based on changes.

• Work with cross-functional teams to ensure that all documentation aligns with the platform

documentation.

• Facilitate knowledge transfer between development teams, business units, and end-users through

detailed documentation

What we are looking for

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or

a related field.

• At least 3 years of experience as a Technical Writer, Business Analyst, or a related role, with a

focus on creating both technical and functional documentation.

• Understanding of software development lifecycle (SDLC) and familiarity with Agile

methodologies.

• Ability to grasp complex technical concepts and translate them into easily understandable

documents for various audiences.

• Experience with documentation tools such as Confluence, Jira, Excel or similar platforms.

• Knowledge of software systems, APIs, databases, and enterprise architectures.

• Strong organizational and communication skills, with a keen attention to detail.

• Proven ability to manage multiple documentation projects simultaneously and meet tight

deadlines.

Who We Are

The Institute for Adult Learning (IAL) is an autonomous institute of the Singapore University of Social Sciences (SUSS). Within IAL, the Innovation Centre (IC) division manages the innovation programmes and the grants for the Training and Adult Education (TAE) sector. The Centre’s mandate is to advance the proliferation and adoption of proven innovative learning solutions. IC is made up of 3 sub-divisions:

• Adoption and Acceleration (AA),
• Exploration and Development and (ED) and
• Innovation Support Services (ISS).

For more information on Singapore University of Social Sciences and Institute for Adult Learning, please visit www.suss.edu.sg or www.ial.edu.sg.

What You Will Be Doing

Reporting to the Principal Manager, Innovation Support Services (ISS), this position’s responsibilities are:

• Evaluate and review budgets submitted by grant applicants to ensure adherence with grants guidelines and participate in ‘clinic’ sessions to provide budget advisory to grants applicants working on the grant budgets.
• Process disbursement of approved grants, including but not limited to, checking all supporting documents are submitted and verify their authenticity and accuracy, preparing approval emails and raising purchase requisitions to facilitate fund transfer.
• Perform procurement activities such as preparing purchase requisitions, professional fee payments and goods receipts.
• Prepare reporting documents to management by coordinating and updating consolidated data into these documents and handle submissions to stakeholders.
• Support the organising of events such as equipment setup & venue management, invitation and guest management, VIP liaison officers, food catering arrangements, etc.
• General divisional financial and administrative duties.
• Any other duties, including cross divisional projects or events, that may be assigned by the management from time to time to meet the needs of the organization and changing environment.

Job Requirements

• Minimum diploma in finance and budget management.
• At least three years of working experience, preferably in finance, administration, and operations.
• Demonstrated ability in meeting deadlines and dealing with financial figures.
• Possess good problem-solving and critical thinking skills.
• Ability to work independently and as a member of a team.
• The successful appointee will be based at the IAL Campus located at Lifelong Learning Institute at Paya Lebar.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

We are currently looking to hire Zscaler Senior Technical Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Description

Zscaler Senior Technical Analyst

Position Overview: We are looking for a Zscaler Senior Technical Analyst with 6-8 years of experience in solutioning, deploying, and supporting Zscaler security solutions, particularly in a banking or financial services environment. The role involves implementing secure internet access and zero-trust network architectures using Zscaler’s suite of solutions, including ZIA (Zscaler Internet Access) and ZPA (Zscaler Private Access).

Key Responsibilities:

• Lead the solution design and implementation of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) to provide secure internet and application access in line with banking security requirements.
• Design and implement Zero Trust Network Architecture (ZTNA) using Zscaler, ensuring robust security for remote and on-premises users.
• Configure and optimize Zscaler services to protect users, devices, and applications from internet-based threats while ensuring seamless access to cloud and on-prem resources.
• Manage secure web gateways, DNS security, SSL inspection, and data loss prevention policies to prevent data breaches and secure internet traffic.
• Collaborate with network and security teams to implement secure internet breakouts, ensuring high performance and security across multiple branches or locations.
• Provide technical expertise in troubleshooting and resolving complex issues related to Zscaler deployments and integrations with existing infrastructure.
• Monitor and optimize Zscaler performance and security policies, ensuring compliance with banking regulations and best practices for data protection.
• Manage and support policy enforcement, logging, and reporting for internet access control, including integration with SIEM platforms for threat detection and response.
• Act as a key liaison between business units, IT teams, and third-party vendors to ensure successful Zscaler implementation and alignment with business needs.

Required Skills:

• Proven experience in solutioning and implementing Zscaler solutions (ZIA, ZPA), preferably in a banking or highly regulated environment.
• Strong understanding of Zero Trust architectures, secure internet breakouts, and cloud security practices.
• Proficiency in SSL inspection, web filtering, DNS security, and data loss prevention (DLP) configurations.
• Experience integrating Zscaler with existing security frameworks and monitoring tools (e.g., SIEM).
• Hands-on experience in troubleshooting Zscaler performance and connectivity issues.
• Strong knowledge of security and compliance requirements in the banking sector, including encryption and data protection policies.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Zscaler Certified Cloud Professional (ZCCP) or similar certifications are preferred.
• Previous experience working in banking or financial services is highly desirable.

We are currently looking to hire Zscaler Senior Technical Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Description

Zscaler Senior Technical Analyst

Position Overview: We are looking for a Zscaler Senior Technical Analyst with 6-8 years of experience in solutioning, deploying, and supporting Zscaler security solutions, particularly in a banking or financial services environment. The role involves implementing secure internet access and zero-trust network architectures using Zscaler’s suite of solutions, including ZIA (Zscaler Internet Access) and ZPA (Zscaler Private Access).

Key Responsibilities:

• Lead the solution design and implementation of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) to provide secure internet and application access in line with banking security requirements.
• Design and implement Zero Trust Network Architecture (ZTNA) using Zscaler, ensuring robust security for remote and on-premises users.
• Configure and optimize Zscaler services to protect users, devices, and applications from internet-based threats while ensuring seamless access to cloud and on-prem resources.
• Manage secure web gateways, DNS security, SSL inspection, and data loss prevention policies to prevent data breaches and secure internet traffic.
• Collaborate with network and security teams to implement secure internet breakouts, ensuring high performance and security across multiple branches or locations.
• Provide technical expertise in troubleshooting and resolving complex issues related to Zscaler deployments and integrations with existing infrastructure.
• Monitor and optimize Zscaler performance and security policies, ensuring compliance with banking regulations and best practices for data protection.
• Manage and support policy enforcement, logging, and reporting for internet access control, including integration with SIEM platforms for threat detection and response.
• Act as a key liaison between business units, IT teams, and third-party vendors to ensure successful Zscaler implementation and alignment with business needs.

Required Skills:

• Proven experience in solutioning and implementing Zscaler solutions (ZIA, ZPA), preferably in a banking or highly regulated environment.
• Strong understanding of Zero Trust architectures, secure internet breakouts, and cloud security practices.
• Proficiency in SSL inspection, web filtering, DNS security, and data loss prevention (DLP) configurations.
• Experience integrating Zscaler with existing security frameworks and monitoring tools (e.g., SIEM).
• Hands-on experience in troubleshooting Zscaler performance and connectivity issues.
• Strong knowledge of security and compliance requirements in the banking sector, including encryption and data protection policies.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Zscaler Certified Cloud Professional (ZCCP) or similar certifications are preferred.
• Previous experience working in banking or financial services is highly desirable.

We are currently looking to hire Senior Technical Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Description

Senior Technical Analyst

Position Overview: We are seeking an experienced M365 Senior Technical Analyst with 6-8 years of hands-on experience in Microsoft 365 solutioning, implementation, and support, ideally within a banking or financial services environment. The ideal candidate will have expertise in designing and deploying secure, scalable Microsoft 365 solutions, with a strong focus on Microsoft Entra ID (Azure AD), Microsoft Intune, Microsoft Teams, SharePoint, OneDrive, and Exchange Online.

Key Responsibilities:

• Design and implement Microsoft 365 solutions, including Entra ID, Exchange Online, Teams, SharePoint, OneDrive, and Microsoft 365 security features.
• Conduct detailed requirement analysis, solution design, and integration planning for M365 services, ensuring adherence to security and compliance policies specific to banking environments.
• Manage the full lifecycle of M365 implementations, including planning, deployment, and post-implementation support.
• Provide technical expertise for M365 migrations, tenant-to-tenant migrations, and hybrid identity setups (Entra ID, AD Connect).
• Lead the configuration and implementation of Conditional Access policies, Multi-Factor Authentication (MFA), and mobile device management (MDM) via Intune.
• Assist in troubleshooting and resolving complex technical issues related to M365 services.
• Collaborate with stakeholders to define the roadmap for the M365 platform, aligning with business objectives.
• Ensure regulatory compliance and secure data protection practices, particularly around email encryption, data retention, and DLP (Data Loss Prevention) in banking.
• Work with cross-functional teams to ensure seamless integration between Microsoft 365 and other enterprise solutions.

Required Skills:

• Proven experience in solutioning and implementing large-scale M365 environments, preferably within the banking sector.
• Expertise in Microsoft Entra ID (Azure AD), Conditional Access, MFA, and Identity Governance.
• Strong working knowledge of Exchange Online, SharePoint, Teams, and OneDrive.
• Experience with Intune for device management and mobile security.
• Familiarity with PowerShell scripting and automation for managing M365 environments.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Microsoft 365 Certifications (e.g., MS-100, MS-101, MS-500) are highly preferred.
• Strong experience in the banking or financial services industry is a plus.

We are currently looking to hire Senior Technical Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Description

Senior Technical Analyst

Position Overview: We are seeking an experienced M365 Senior Technical Analyst with 6-8 years of hands-on experience in Microsoft 365 solutioning, implementation, and support, ideally within a banking or financial services environment. The ideal candidate will have expertise in designing and deploying secure, scalable Microsoft 365 solutions, with a strong focus on Microsoft Entra ID (Azure AD), Microsoft Intune, Microsoft Teams, SharePoint, OneDrive, and Exchange Online.

Key Responsibilities:

• Design and implement Microsoft 365 solutions, including Entra ID, Exchange Online, Teams, SharePoint, OneDrive, and Microsoft 365 security features.
• Conduct detailed requirement analysis, solution design, and integration planning for M365 services, ensuring adherence to security and compliance policies specific to banking environments.
• Manage the full lifecycle of M365 implementations, including planning, deployment, and post-implementation support.
• Provide technical expertise for M365 migrations, tenant-to-tenant migrations, and hybrid identity setups (Entra ID, AD Connect).
• Lead the configuration and implementation of Conditional Access policies, Multi-Factor Authentication (MFA), and mobile device management (MDM) via Intune.
• Assist in troubleshooting and resolving complex technical issues related to M365 services.
• Collaborate with stakeholders to define the roadmap for the M365 platform, aligning with business objectives.
• Ensure regulatory compliance and secure data protection practices, particularly around email encryption, data retention, and DLP (Data Loss Prevention) in banking.
• Work with cross-functional teams to ensure seamless integration between Microsoft 365 and other enterprise solutions.

Required Skills:

• Proven experience in solutioning and implementing large-scale M365 environments, preferably within the banking sector.
• Expertise in Microsoft Entra ID (Azure AD), Conditional Access, MFA, and Identity Governance.
• Strong working knowledge of Exchange Online, SharePoint, Teams, and OneDrive.
• Experience with Intune for device management and mobile security.
• Familiarity with PowerShell scripting and automation for managing M365 environments.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Microsoft 365 Certifications (e.g., MS-100, MS-101, MS-500) are highly preferred.
• Strong experience in the banking or financial services industry is a plus.

Job Overview:

We are looking for a skilled IT Support to provide technical assistance to in house users and manage the IT infrastructure. The ideal candidate will have experience in supporting laptop devices, troubleshooting network issues, and managing IT systems.

Key Responsibilities:

• Provide helpdesk and end-user support for laptops and in-house applications.
• Troubleshoot and maintain Microsoft Windows OS, applications, and network equipment (routers, switches, firewalls).
• Deploy and set up workstations (laptop) and other IT equipment.
• Manage IT hardware/software inventory and assist with procurement.
• Maintain backup hardware and software systems.

Requirements:

• N/O/A-Level/ITE/Diploma/Degree in Information Technology or a related field.
• 0 -3 years of experience in IT support.
• Proficient in hardware/software troubleshooting (laptops and mobile devices).
• Knowledge of Office 365, Exchange Administration, and MS Windows OS.
• Experience with Windows servers, Active Directory, MS SQL, and network equipment (WAN, LAN, WiFi, VPN, firewall, routers, switches).
• Strong end-user support and management skills.

We are currently looking to hire Microsoft Azure Senior Technical Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Description

Microsoft Azure Senior Technical Analyst

Position Overview: We are looking for a Microsoft Azure Senior Technical Analyst with 6-8 years of hands-on experience in designing, implementing, and managing Azure cloud solutions, ideally within a banking or financial services environment. The role requires expertise in Azure infrastructure, security, networking, and governance, with a focus on creating scalable, secure, and compliant cloud environments.

Key Responsibilities:

• Design and implement secure, scalable, and highly available Azure cloud infrastructure solutions aligned with banking industry standards and regulatory requirements.
• Lead the solution design and deployment of Azure services such as virtual machines, storage, networking, and databases.
• Implement and manage Azure governance, security policies, and best practices, ensuring compliance with banking regulations (e.g., PCI-DSS, SOX).
• Manage Azure identity services such as Entra ID (Azure AD), RBAC, and Privileged Identity Management (PIM) for securing access to cloud resources.
• Configure and manage Azure security features, including Azure Security Center, Azure Defender, and Azure Sentinel.
• Deploy and manage Azure networking services, including VPNs, ExpressRoute, Virtual Networks, and Application Gateways, ensuring secure connectivity between on-premises and cloud environments.
• Work on cost optimization, ensuring efficient use of Azure resources and managing cost-saving strategies.
• Lead and support cloud migration projects from on-premises infrastructure to Azure, including application and data migration.
• Provide expertise in Azure DevOps for CI/CD pipelines, Infrastructure as Code (IaC) using ARM templates or Bicep, and container orchestration with AKS (Azure Kubernetes Service).
• Troubleshoot and resolve complex issues related to Azure infrastructure and services.
• Collaborate with internal teams and stakeholders to create roadmaps for Azure adoption and transformation.

Required Skills:

• Proven experience in solutioning and implementing Azure cloud solutions, ideally in a banking or financial services environment.
• Expertise in Azure security and governance, including identity management, encryption, and compliance.
• Strong working knowledge of Azure networking, VPNs, ExpressRoute, and secure cloud connectivity.
• Experience in cloud migration projects and hybrid cloud environments.
• Proficiency with Azure DevOps, automation tools, and Infrastructure as Code (IaC).
• Familiarity with cost management strategies for optimizing Azure resource usage.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Microsoft Certified: Azure Solutions Architect Expert or other relevant certifications (e.g., AZ-104, AZ-305).

Strong background in banking or financial services is highly preferred

We are currently looking to hire Microsoft Azure Senior Technical Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Description

Microsoft Azure Senior Technical Analyst

Position Overview: We are looking for a Microsoft Azure Senior Technical Analyst with 6-8 years of hands-on experience in designing, implementing, and managing Azure cloud solutions, ideally within a banking or financial services environment. The role requires expertise in Azure infrastructure, security, networking, and governance, with a focus on creating scalable, secure, and compliant cloud environments.

Key Responsibilities:

• Design and implement secure, scalable, and highly available Azure cloud infrastructure solutions aligned with banking industry standards and regulatory requirements.
• Lead the solution design and deployment of Azure services such as virtual machines, storage, networking, and databases.
• Implement and manage Azure governance, security policies, and best practices, ensuring compliance with banking regulations (e.g., PCI-DSS, SOX).
• Manage Azure identity services such as Entra ID (Azure AD), RBAC, and Privileged Identity Management (PIM) for securing access to cloud resources.
• Configure and manage Azure security features, including Azure Security Center, Azure Defender, and Azure Sentinel.
• Deploy and manage Azure networking services, including VPNs, ExpressRoute, Virtual Networks, and Application Gateways, ensuring secure connectivity between on-premises and cloud environments.
• Work on cost optimization, ensuring efficient use of Azure resources and managing cost-saving strategies.
• Lead and support cloud migration projects from on-premises infrastructure to Azure, including application and data migration.
• Provide expertise in Azure DevOps for CI/CD pipelines, Infrastructure as Code (IaC) using ARM templates or Bicep, and container orchestration with AKS (Azure Kubernetes Service).
• Troubleshoot and resolve complex issues related to Azure infrastructure and services.
• Collaborate with internal teams and stakeholders to create roadmaps for Azure adoption and transformation.

Required Skills:

• Proven experience in solutioning and implementing Azure cloud solutions, ideally in a banking or financial services environment.
• Expertise in Azure security and governance, including identity management, encryption, and compliance.
• Strong working knowledge of Azure networking, VPNs, ExpressRoute, and secure cloud connectivity.
• Experience in cloud migration projects and hybrid cloud environments.
• Proficiency with Azure DevOps, automation tools, and Infrastructure as Code (IaC).
• Familiarity with cost management strategies for optimizing Azure resource usage.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Microsoft Certified: Azure Solutions Architect Expert or other relevant certifications (e.g., AZ-104, AZ-305).

Strong background in banking or financial services is highly preferred

Key Responsibilities

• Create, organise and maintain functional and technical documentation for platform, including architectural, functional flows, data flows, data/entity, micro services, etc.

• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.

• Translate complex technical concepts into clear, structured documentation that is accessible to both technical and non-technical audiences.

• Ensure consistency, accuracy, and completeness of documentation.

• Create and maintain templates and documentation standards to ensure consistency across projects and teams.

• Conduct regular reviews and updates of documentation based on changes.

• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.

• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation

What we are looking for

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.

• At least 3 years of experience as a Technical Writer, Business Analyst, or a related role, with a focus on creating both technical and functional documentation.

• Understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.

• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.

• Experience with documentation tools such as Confluence, Jira, Excel or similar platforms.

• Knowledge of software systems, APIs, databases, and enterprise architectures.

• Strong organizational and communication skills, with a keen attention to detail.

• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Key Responsibilities

• Create, organise and maintain functional and technical documentation for platform, including architectural, functional flows, data flows, data/entity, micro services, etc.

• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.

• Translate complex technical concepts into clear, structured documentation that is accessible to both technical and non-technical audiences.

• Ensure consistency, accuracy, and completeness of documentation.

• Create and maintain templates and documentation standards to ensure consistency across projects and teams.

• Conduct regular reviews and updates of documentation based on changes.

• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.

• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation

What we are looking for

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.

• At least 3 years of experience as a Technical Writer, Business Analyst, or a related role, with a focus on creating both technical and functional documentation.

• Understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.

• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.

• Experience with documentation tools such as Confluence, Jira, Excel or similar platforms.

• Knowledge of software systems, APIs, databases, and enterprise architectures.

• Strong organizational and communication skills, with a keen attention to detail.

• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

1. Handling of complex business problems and proactively working with peers to resolve issues, designing and implementing quality solutions, providing input on the strategy to project team members and solution architects.
2. Research, plan, design, test, troubleshoot, and support enterprise-class, mission-critical systems.
3. Defining scope and benefits, gathering requirements and analyzing data in support of business cases, proposed projects, and systems requirements.
4. Liaising with end-users and process owners to understand detailed business requirements.
5. Communicating the business requirements to the Technical Team.
6. Working together with the Technical Team to design, build and test the system according to the business requirements.
7. Create a test script and expected results to validate the system.
8. Validating system deployments and configuration, validate system-generated data with existing reports.
9. Train the end-users to fluently use the system.
10. Having knowledge in the Singapore energy market is a plus.