Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Responsibilities:

Energy Analysis and reporting

In assessing the energy market, the interrelated nature of supply and demand per energy carrier (oil, gas, coal, renewable) will be taken into consideration. Furthermore factors related to politics (emission regulations, CCS etc.) and specific economic and sectoral developments (ie. Global trade and bunker demand etc,) have a direct impact across and directly on individual energy carriers. Given Vopak’s activities in the multiple energy segments, the analyst will take an integrated approach to ensure there are no inconsistencies in our assessments.

Market Analysis

• Overall demand and sectoral demand like power, transport (road, marine) and the impact of new technologies like Hydrogen, Ammonia, CO2 etc
• Overall supply, and by energy sources such as Oil, Gas, Renewable, Coal etc.
• Split of supply and demand per country and country areas
• Supply and demand balances and trade flows
• Scenario analysis and interrelations between energy sources and carriers

Oil Projects Support with focus on Fuel Distribution Terminals (25%-50% time)

• Support existing terminals for projects and market analysis
• Support greenfield projects
• Support M&A projects
• Support Strategy formulation

Requirements:

• Master degree with at least 3-5 years of working experience within Vopak or related industry
• Affinity with the energy market and the developments around the energy transition
• Interest in developing capabilities on financial and data modeling
• Analytical ability to research markets and to translate learnings into strategy/ action
• Self-starter, independent, strategic thinker, innovator
• Strong reading, writing and speaking skills in English
• Cultural sensibility to interact on an international level both internally and externally
• Competencies: Customer Orientation, Quality Orientation, Results Orientation, Business Context awareness, Initiative & Entrepreneurship, Persuasiveness & Negotiation, Sensitivity, Networking

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Benefits:

- Competitive salary and benefits package.

- Opportunity to work in a dynamic and growing industry.

- Flexible schedule - mostly remote work arrangement

(reporting to office premises may be required from time to time).

- Be part of a passionate and supportive team.

Responsibilities:

- Respond promptly and professionally to customer inquiries through a myriad of customer service channels.

- Work closely with operations and logistics teams to ensure smooth order fulfillment and delivery in order to address customer concerns related to orders, products, shipping, and returns.

- Resolve customer issues efficiently and maintain high levels of customer satisfaction.

- Update product listings on our e-commerce platform with accurate information including descriptions, images, stock availability and pricing etc.

Requirements:

- Some experience in customer service or a similar role, especially in e-commerce operations.

- Proficient in Microsoft Office as well as good familiarity other online/cloud applications.

- Experience with e-commerce shopping platforms and content management systems is a must.

- Strong written and verbal communication skills in English.

- Excellent organizational and time management skills to meet KPIs.

- Ability to multi-task and prioritize effectively in a fast-paced environment.

Other information:

- 6-day work week/44 hours per week.

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Job Descriptions:

* Perform System deployment, implementation, testing and documentation, maintenance and optimization of Software Application.

* Develop technical specifications, design, coding, data security, implementation, integration, documentation and user guide for computer, server and cloud computing

* Provide technical support in daily operational administration and field support.

* Perform in-house proof of concept, research and testing

* Perform Systems Development Life Cycle (SDLC) methodology.

* Perform Support & Engineering services

* Install, configure, troubleshoot and administration of cybersecurity / system infrastructure/ networking / Windows servers / Disk storage / Cloud Management.

* Perform backup, disk space housekeeping, and creation/deletion of user accounts.

* Provide direct support to other employee on IT Related matter

Job Requirements:

* Diploma or Degree in Computer Science, IT or Computer Engineering

* 1-2 Years of similar working experience, Fresh graduate are welcome

* Experience in system integration work.

* Experience in database such as Oracle, MS SQL Server, Informix, NoSQL time-series databases

* Programming experience in .Net, VB and C/C++.

* Experience in implementing Cloud computing, ASP.NET, Web Service and desktop applications

* Developed websites with PHP, HTML, Ajax, JSON and jQuery is a plus

* Skilled in enterprise technical architecture

* Well versed in Cloud Management, Server Management such as MS Windows, Red Hat Enterprise Linux

* Virtualization platforms such as VMware ESX and Microsoft Hyper-V

* Operating System Clustering such as Windows, Red Hat, Hardware load balancing

* Server skillsets in Ms SQL, IIS, Group policy, Active directory, Backup & Recovery, Monitoring,

* Networking skills, LAN, Wifi, Cyber Security, DHCP, DNS, etc

* Security hardening of Windows and Redhat Servers is an advantage

* Disk and tape storage technologies

* Possess good verbal/written communication and interpersonal skills

* To stay abreast of new product and technologies in IT infrastructure data management solution.

* Quick learner in languages, pragmatic in solution delivery

Interested applicant please send resume with expected remuneration to [email protected]

We regret that only shortlisted candidates will be notified

We are looking for an individual who is passionate about IT and problem solving, to deliver professional IT support service to our users.

Career progression for candidates with aptitude and the willingness to put in the effort to grow with the company.

This position is mainly based in Penjuru with periodic deployment to customer sites depending on projects.

Job Description:

• Attend to helpdesk requests and provide 1st level desktop support to all users relating to photocopiers, printers, desktop, Local Area Network, voice services.
• Basic troubleshooting of networking issues in Windows domain environment (TCP/IP, Active Directory, Wireless AP, Firewall, Router, Switch)
• Printer/MFP setup and support
• Rectify simple IT fault like cleaning of disk drives and jammed laser printers
• Password/account set up and reset, remote access connectivity (e.g. VPN), PBX registration.
• End user training to use photocopiers / printers / IP-PBX Phones/ CCTV
• Hardware/Software inventory documentation
• Monitor daily backup
• Any other matters / projects that the management may require assistance with from time to time.

Requirements:

• Candidate must possess at least NITEC in related field. Fresh graduates are welcome.
• IT Savvy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment
• Experience with Teamviewer or Anydesk
• Class 2B or Class 3 (Manual) license is an advantage

Other Job Details:

• Industry Type: Photocopier & Printer
• Working Location: Penjuru
• Working Hours: 5 days - Mon to Fri 8.30am to 6pm
• Salary Package: From $2,300 to $2,800 depending on experience

Starting salary commensurates with candidate's aptitude, experience and skill.

Job Description

• Responsible for sampling and laboratory testing on raw materials, packaging materials, in-process and final products for compliance to quality standard.
• Responsible for in-process line check, environmental monitoring and water monitoring programs.
• Support laboratory operations, including sample receipt, sample subdivision and labelling, waste disposal, stability sample packing etc.
• Perform documentation in accordance to Good Manufacturing Practices (GMP) and Good Laboratory Practices (GLP) requirements.
• Conduct training to fellow colleagues on simple procedures (E.g. hygiene and safety).
• Practice laboratory good housekeeping and ensure laboratory safety procedures are followed.
• Highlight abnormality during testing and obtain authorization for laboratory investigation from supervisor.
• Perform equipment troubleshooting where required.
• Other responsibilities include laboratory equipment calibration/maintenance, equipment qualification, method development and validation as well as involvement in improvement projects.

Requirements

• Diploma and above.
• Minimum 1 year laboratory experience in pharmaceutical/related industry. Fresh graduates are welcome to apply. For senior position, minimum 3 years QC experience in pharmaceutical/related industry is required.
• Experience in laboratory equipment operations such as GC, HPLC, UVS, and FTIR etc. with good troubleshooting knowledge preferred.

JOB DESCRIPTION

Responsibilities:

1. To conduct daily laboratory analysis, quality assurance, and prepare test reports

2. To maintain ISO 9001 QMS, SOPs, and related documents

3. To conduct Internal Quality Audit, and liaise with external ISO auditors

4. To liaise closely with other departments to ensure completion of related tasks

5. Any other duties as assigned by Head (QA/QC)

Requirements:

1. Degree in Chemistry

2. Minimum 1~2 year experience

3. Positive working attitude with good interpersonal skills and matured personality

4. Meticulous and ability to work independently

5. Familiar with GC-MS and Laboratory equipment and instruments

6. Good PC knowledge and proficient in the use of Words, Excel, and Powerpoint

7. Bilingual in English and Mandarin to liaise with Associates

8. 2- year contract – can be converted to permanent staff upon good performance

Five working days from 8.00 am to 5.30 pm

Take bus number 79 or 246 from Boon Lay MRT (10 minutes bus journey)

We thank all applicants for their interest - please note that only shortlisted candidates will be notified.

IT Support Senior Engineer

Working hours: Mon – Fri (8.30am - 5.30pm)

Must: Candidates must be comfortable to deposit their mobile phone at their respective locker during working hours. (Landline will be provided at their workstation).

Skills & Capabilities:

• Able to support end-user computer devices (PC & mobile), office devices (printers, AV equipment), and peripherals.
• Knowledgeable and experienced in supporting Microsoft windows & office suite.
• Experience in working in an ITIL-driven environment and working knowledge of ITIL principles and processes with strong knowledge of incidents, change and configuration management and adherence processes, best practices, and policies.
• Experience in working in a team-oriented, collaborative environment & large-scale multinational environment (preferred)
• Analytical and problem-solving abilities with keen attention to detail
• Strong customer service orientation
• Strong verbal and written communication skills in local language and proficient in English (verbal & written)
• Self-directed work style with the ability prioritizes work activities and communicate politely, clearly, and effectively in support of internal customers on technical matters.
• Good understanding of Network & Infrastructure technologies (servers, storage, switches, routers, patching) and be able to provide support as guided by professional engineers or specialist.
• Ability to supervise a small team of junior engineers, guide and point of escalation for difficult or complex problems.
• Ability to identify systemic issues, continuous improvement opportunities, potential issues and raise to management.
• Ability to take on end user support and infrastructure project work support.

Expected Qualification & Work Experience

• Diploma or equivalent professional education in Information Technology or related
• At least 5 plus years of related working experience

Transport Detail:

There will be company shuttles bus from Jurong East MRT station to both sites.

Job Description

The role will provide administrative and secretarial support to the Nanyang Business College’s management team; and offices of the Deputy Dean, Associate Dean (Faculty) and Corporate Services.

Job Description

Administrative Support

• Provide support for projects, events and college-wide initiatives.
• Assist with internal and external stakeholder coordination and communication.
• Coordinate faculty recruitment, special projects and new initiatives.
• Provide support for faculty matters such as faculty data, recruitment, promotion and tenure.
• Provide support to the College’s administrative functions and services with a focus on process, documentation and record management.
• Create, synthesise and maintain data and information to facilitate planning, evaluation and reporting.
• Undertake other related duties as required from time to time.

Secretarial Support

• Coordinate meetings and appointments.
• Provide logistical support for meetings, events and classes.
• Prepare agendas and minutes of meetings, presentation materials and reports.
• Attend to correspondences and administrative inquiries in role-based account.
• Schedule and organize travels and make travel booking arrangements.

REQUIREMENTS:

• Diploma or degree with minimum 2 years’ of working experience in an administrative role
• Relevant working experience in education sector will be advantageous
• Strong service-orientation with excellent client-facing and internal communication skills
• Good written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Excellent time management, able to prioritize and work under tight deadlines
• Able to work independently and collaborate with others as a team
• Good IT skills, tech-savvy
• Good project management and quantitative skills
• Advanced knowledge in Microsoft Office Suite such as Word, Excel and Powerpoint

IT Support Junior Engineer

Working hours: Mon – Fri (8.30am - 5.30pm)

Must: Candidates must be comfortable to deposit their mobile phone at their respective locker during working hours. (Landline will be provided at their workstation).

Skills & Capabilities:

· Able to support end-user computer devices (PC & mobile), office devices (printers, AV equipment), and peripherals.

· Knowledgeable and experienced in supporting Microsoft windows & office suite.

· Experience in working in an ITIL-driven environment and working knowledge of ITIL principles and processes with strong knowledge of incidents, change and configuration management and adherence processes, best practices, and policies.

· Experience in working in a team-oriented, collaborative environment & large-scale multinational environment (preferred)

· Analytical and problem-solving abilities with keen attention to detail

· Strong customer service orientation

· Strong verbal and written communication skills

· Self-directed work style with the ability prioritizes work activities and communicate politely, clearly, and effectively in support of internal customers on technical matters.

Expected Qualification & Work Experience:

· Diploma or equivalent professional education in Information Technology or related

· 2-4 years of related working experience

Transport Detail:

There will be company shuttles bus from Jurong East MRT station to both sites.

Job description:
As a Cloud Solution Architect, it is essential to be able to make the conversion of business requirements into architecture and a design that will become the blueprint for the Cloud Solution being created.
This conversion is based largely upon the standard design patterns from Cloud Products and Services that he/she has been involved in, within the past through reading and staying abreast of the latest techniques, or through personal experience.
The blueprint is part of pre-sales activities to define a quotation and serves as the basis for the deployment.
You will have typically 8 to 12 years of experience and have completely designed at least 3 significant detailed infrastructure projects.
At the same time, it is essential to be able to coordinate the execution of the various implementation activities, performed by (in-house) engineers and external parties (vendors, affiliates and third-party suppliers).
You keep control of all resources, maintain a structured plan for the execution and report and escalate during the deployment phase.
Experiences with structured hand-over procedures to operations, including solid acceptance criteria. Requirements:

Solid understanding of System design at component level.
OS: Windows
Excellent networks (LAN and WAN) understanding.
Services: Microsoft Azure Cloud Service, Office 365, Docker, Kubernetes
Server components: Windows Server (AD), Microsoft System Center, Windows SQL Server
Have completed a minimum of 3 significant Microsoft solution designs.
Good experience in handling multiple projects, multiple clients.
Possess very good communication skills as a customer facing engineer - able to write clear structured communication, craft solutions and make effective presentations / documents.
Quality Assurance role, during deployment

Key Responsibilities:

• Project coordination and operations support work
• Coordinate with the team to maintain occupancy record / timesheet booking details
• Create sales orders in SAP system and create invoice & invoice calculations
• Periodic cost booking of supplier / sub-contractor and checking subcontract invoices
• Issue PO or work order to subcontractor in coordination with purchase department
• Support the sales team in SAP CRM relating to enquiry management
• Preparation of proposals and submission to client as advised
• Perform payment reconciliation and follow up with client where necessary
• Maintain monthly MIS
• Other job-related administrative / project support duties as required

Key Requirements:

• GCE ‘A’ Level or Diploma in Business Management or equivalent with at least 5 years of administrative experience
• Proficient in MS office applications (Word, Excel and PowerPoint)
• Familiarity with SAP and CRM systems (Or equivalent database management System) as a user will be an added advantage
• Good time management, document management, administrative and project coordination skills
• Results and service-oriented individual who possess initiative and excellent communication skills
• A proactive team player with the ability to work independently in challenging timelines
• Meticulous, efficient, enthusiastic and resourceful with a “can-do” attitude

• Provide sales and business support to the team which include but not limited to:
• Handle incoming enquiries, prepare technical costing sheets, generate, and issue sales quotations/ contract and shipping documents.
• Responsible for order processing and coordinate shipment delivery.
• Liaise with Sales teams in various countries on sales / orders processing.
• Prepare contract review documents, new customer account creation, credit notes.
• Administrative support such as filing of sales documents to ensure audit compliance.
• Any other assignment as directed by immediate supervisor.

Requirements:

• Candidate must possess at least Diploma in any field.
• At least 1 Year(s) of working experience in logistics or service provider background.
• Required Skill(s): MS office and SAP
• Preferably Junior Executive specialized in Customer Service or equivalent.

Job Highlights

• Lunch provided
• Shuttle Bus(Pick up and drop off at various locations)

We are looking for an individual who is passionate about IT and has experience in computer networking - firewall, VPN, servers, switches etc.

Career progression for candidates with aptitude and the willingness to put in the effort to grow with the company.

This position is mainly based in Penjuru with periodic deployment to customer sites depending on projects.

JOB SCOPE

• PaperCut deployment and troubleshooting
• PaperCut User Training (on-site) and Phone + Teamviewer Support
• Manages IT infrastructure related projects and services.
• Maintain and proactively improve the IT infrastructure of the company to avoid disruptions to operations. The infrastructure covers office equipment like personal computers, network, servers, photocopiers, printers, IP-PBX, CCTV.
• Manages, administers and provides support for network infrastructure and network/firewall/VPN change requests.
• Overall responsible for, procure and maintain inventory of the necessary hardware
• Escalation point for IT operations matters, pertaining to system, CCTV, network, and voice services.
• Manage network capacity and email administration such as creating/maintaining user ids and email addresses.
• Responsible for the stable operation of the in-house computer software systems and network connections.
• Any other related IT technical support work

-----------------------------------------------------------------------------------

REQUIREMENTS

• Minimum Qualifications Diploma/Degree in BSc or BEng in Computer Science/Infocommunication/Internetworking or related disciplines
• At least 2 year(s) of relevant experience in network & Internet services, computer & mobile devices and information system
• In-depth hands-on experience in configuring and troubleshooting routers and switches network equipment as well as FortiGate firewall and its implement in corporate as well as hosting networks.
• Linux, Mac and Windows Admin skills.
• Good knowledge in managing and configuring virtualization environment, KVM, Hyper-V, Vmware.
• Admin experience in Office365, LDAP, Active Directory, AzureAD
• Experience with various open-source monitoring tools like Wireshark.
• Excellent troubleshooting, problem-solving and analytical skills.
• Good attitude and a willingness to learn
• Patient and meticulous
• PaperCut experience an advantage (Training will be provided)
• Class 2B or Class 3 (Manual) license is an advantage.

Other Job Details

• Report to office at Penjuru (West) and will be dispatched to customer's sites when required
• 5 day work week (Mon-Fri 8.30am-6pm)

Starting salary commensurates with candidate's aptitude, experience and skill.

Mandatory Skills

• CAT-1 cleared/eligible candidate is required for this role.
• Experience in data analysis.
• Experience in managing data reconciliation/quality checks (implementation, monitoring and troubleshooting).
• Hands-on experience with Oracle PL/SQL.
• Experience in performing UAT.
• Able to manage SLA and queries from end users.
• Experience in providing documentation support, e.g. in technical/functional specifications.
• Possess finance domain knowledge.
• Good problem solving and logical thinking.

Skillsets (Good to have)

• Snowflake
• Denodo

Brief Job Description

Summary:

supporting data management operations activities for U2ID and TPDM applications.

Basic Qualifications:

• Bachelors/Degree in Computer Science or other technology field.
• Must have at least 3 years of professional production support experience in HA environment.
• Must be familiar with agile and DevSecOps principles and practices.
• Scripting experience with Windows PowerShell and Unix scripting.

·

Preferred Qualifications:

• 3+ years of experience with Java applications, SQL/NoSQL, Handling Production operations.
• Experience working with any log analysis tools and observability applications like Grafana, Tableau, Splunk.
• Experience with Linux and Windows administration, networking, security, and troubleshooting.
• Excellent communication, collaboration, and problem-solving skills
• Knowledge on Docker/Kubernetes, NginX, CDN, Caching
• Installing and Uninstalling various Windows and Unix/Linux applications and software experience

Mandatory Skills

• CAT-1 cleared/eligible candidate is required for this role.
• Experience in data analysis.
• Experience in managing data reconciliation/quality checks (implementation, monitoring and troubleshooting).
• Hands-on experience with Oracle PL/SQL.
• Experience in performing UAT.
• Able to manage SLA and queries from end users.
• Experience in providing documentation support, e.g. in technical/functional specifications.
• Possess finance domain knowledge.
• Good problem solving and logical thinking.

Skillsets (Good to have)

• Snowflake
• Denodo

Mandatory Skills

• CAT-1 cleared/eligible candidate is required for this role.
• Experience in data analysis.
• Experience in managing data reconciliation/quality checks (implementation, monitoring and troubleshooting).
• Hands-on experience with Oracle PL/SQL.
• Experience in performing UAT.
• Able to manage SLA and queries from end users.
• Experience in providing documentation support, e.g. in technical/functional specifications.
• Possess finance domain knowledge.
• Good problem solving and logical thinking.

Skillsets (Good to have)

• Snowflake
• Denodo

Brief Job Description

Summary:

supporting data management operations activities for U2ID and TPDM applications.

•Co-ordinate customers' orders, payment updates and other related matters.

•Attend to customers' enquiries and requests via emails, texts, and phone calls.

•Experience in using ERP system for processing of orders.

•Basic Microsoft Office skills to prepare data or reports to the sales team.

•Assist sales team in arranging appointments with clients.

•Able to understand English and read simple technical documents. (For the purpose of understanding customers' requirements and learning about product features.)

•Good written and verbal communication skills.

•Meticulous with a keen eye for details.

•Fast learner

•Team player

Basic Qualifications:

• Bachelors/Degree in Computer Science or other technology field.
• Must have at least 3 years of professional production support experience in HA environment.
• Must be familiar with agile and DevSecOps principles and practices.
• Scripting experience with Windows PowerShell and Unix scripting.

·

Preferred Qualifications:

• 3+ years of experience with Java applications, SQL/NoSQL, Handling Production operations.
• Experience working with any log analysis tools and observability applications like Grafana, Tableau, Splunk.
• Experience with Linux and Windows administration, networking, security, and troubleshooting.
• Excellent communication, collaboration, and problem-solving skills
• Knowledge on Docker/Kubernetes, NginX, CDN, Caching
• Installing and Uninstalling various Windows and Unix/Linux applications and software experience

**Position Overview:**

The IT Support Engineer is a key member of the IT department responsible for providing technical assistance, troubleshooting, and support to end-users within the organization. This role involves resolving hardware and software issues, setting up and maintaining systems, and ensuring smooth technology operations to enhance productivity and minimize downtime.

**Key Responsibilities:**

1. **Technical Support:**

- Respond to user inquiries and technical issues via phone, email, or in-person promptly and professionally.

- Diagnose and resolve hardware, software, and network-related problems efficiently.

- Provide step-by-step guidance to users on issue resolution or workaround solutions.

2. **End-User Assistance:**

- Assist users with software installations, updates, and configurations.

- Educate users on best practices for using hardware, software, and applications effectively.

3. **Hardware and Software Maintenance:**

- Install, configure, and maintain computer systems, laptops, printers, and peripherals.

- Perform regular updates, patches, and security measures on software and systems.

- Troubleshoot and repair hardware components as needed.

4. **Network Support:**

- Troubleshoot network connectivity issues, both wired and wireless.

- Assist in setting up and managing network devices, such as routers, switches, and firewalls.

5. **System Administration:**

- Maintain user accounts, permissions, and access levels.

- Assist in the administration of servers, domains, and other IT infrastructure.

6. **Documentation and Reporting:**

- Maintain accurate records of support requests, resolutions, and actions taken.

- Provide reports on recurring issues, trends, and improvements to management.

7. **Remote Support:**

- Provide remote assistance to off-site users, ensuring their technical needs are met.

8. **IT Projects:**

- Collaborate with the IT team on various projects, such as system upgrades, migrations, and implementations.

9. **Training and Knowledge Sharing:**

- Conduct training sessions or workshops for users to enhance their IT skills and knowledge.

- Share technical knowledge with colleagues to foster a learning culture.

**Qualifications:**

- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure

Fundamentals) are advantageous.

- Proven experience in providing technical support and troubleshooting.

- Strong knowledge of hardware, operating systems (Windows, macOS), and common software applications.

- Familiarity with network fundamentals, including TCP/IP, DNS, DHCP.

- Excellent problem-solving and communication skills.

- Customer-oriented approach and the ability to work well with end-users.

- Ability to work independently, manage priorities, and meet deadlines.

- Adaptability to changing technologies and environments.

**Benefits:**

include competitive salary, a dynamic work environment.

Job Description:

• Responsible for IT Infrastructure setup, maintenance and operations
• Provide end user support on desktop/ laptop/ printers/ networking and software. Engaged with user by IT request form for the new/ replacement of IT hardware and software installation & configuration, troubleshooting and setup
• Ensure security of data, network access and backup systems
• Good knowledge in network and servers security and problem solving
• Develop, implement and coordinate systems, policies and procedures
• Handle IT projects and system implementation which involve gathering information, designing and planning. Conduct User acceptance test and provide user training
• Manage and liaise with external system vendors such as Sage ACCPAC, ParaDM and HR Payroll system
• Provide advice and recommendations to management on process and techniques for improved work operations
• Handling all the IT functions of the Company and its subsidiary, which are located in Singapore and Malaysia respectively

Requirements:

• NITEC/ Diploma in Information Technology or equivalent
• Strong technical and analytical skills
• Basic networking skill preferably able to setup and troubleshoot
• Able to plan and work independently with minimal supervision
• Positive attitude towards learning and performing hands-on technical work
• 2 to 3 years of support experience in manufacturing sector would be an advantage