Customer Service Executive (Digital Services) - Inbound outbound calls / Support Sales Team [3770]

Working Hour: Monday – Friday (9am – 6pm)
Salary range: $2,000 - $2,500
Location: Potong Pasir // Geylang Bahru

Job Descriptions:

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications:

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Proficient in MS Excel and Word

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Responsibilities:

• Track project progress, monitor key performance indicators (KPIs), and generate reports on project status, milestones, and outcomes. This helps in evaluating project performance, identifying areas for improvement, and providing timely information to stakeholders.
• Maintain Project Status Registry for MSO projects and provide the necessary reporting to management including escalation
• Support the risk and issue management processes, ensuring potential risks and issues are identified, assessed, and mitigated throughout the project lifecycle. This includes developing risk management strategies, monitoring risk factors, and implementing contingency plans to minimize project disruptions.
• Establish effective communication channels with project stakeholders, including clients, internal teams, and executive leadership. This involves providing regular project updates, facilitating collaboration, and addressing stakeholder concerns to ensure alignment and transparency.
• Drive continuous improvement initiatives within the PMO and across projects by analyzing project data, identifying process bottlenecks, and implementing enhancements to increase project success rates and efficiency.
• Foster a collaborative and results-oriented culture within MSO, promoting professional growth and maintaining high standards of project management excellence.

Requirements / Qualifications

• Bachelors Degree in Engineering, Information Technology, Computer Science, Information Systems or related disciplines with at least 3-5 years of relevant PMO experience.
• Demonstrated experience in supporting PMs in managing and delivering systems in complex information exchange environments (in the health care industry would be an advantage).
• Demonstrated consistent program management skills, including ability to apply analytical and problem-solving skills, to effectively manage project status.
• Good communication, consultation, negotiation and advocacy skills and a proven ability to establish and cultivate relationships with a variety of key stakeholders.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

• Monitor security alerts from SIEM and security devices, and perform triage to identify potential security incidents.
• Provide guidance and support to L1 analysts and ensure that tickets / alerts are handled effectively.
• Participate in the development and implementation of standard operating procedures and protocols for SOC operations and tools.
• Collaborate with the internal and external stakeholders to close security tickets / remediate identified security incidents.
• Provide technical support to internal and external stakeholders regarding security incidents and system configurations.
• Perform analysis of threat intelligence feeds and provide the recommendation of threat mitigation.
• Contribute to the development and implementation of threat intelligence feeds and use cases to enhance threat detection capabilities.
• Provide extra assistance to the team during heightened periods.
• Responsible for working in a 24/7 SOC environment.

• Up to S$5,500
• European MNC
• 5-day work week
• Familiarity with ITIL processes
• Proficient in Microsoft Office 365, One Drive, SharePoint, Server, Windows Professional & Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.

Our client, a leading medical devices manufacturer, is looking for suitable talents to join their growing business as an IT Support Engineer.

RESPONSIBILITIES:

• Perform daily reviews of system backups for the local site, operating servers, and network equipment, and document the findings.
• Assist network administrators in troubleshooting network connectivity, server, and VOIP issues. Additionally, support in maintaining accurate Active Directory entries for desktops.
• Provide support for the Office Suite, Outlook email applications on desktops, and other company-endorsed desktop and mobile applications.
• Resolve hardware and software issues pertaining to desktop and mobile devices.
• Provide support for production and office peripherals as required.
• Work closely with Operational Technology (OT) teams to understand system requirements and integration points.
• Assist in the design, implementation, and maintenance of OT systems.
• Troubleshoot and resolve issues related to the convergence of IT and OT technologies.
• Manage Configuration Items (CI) in the Computer Management Database (CMDB).
• Manage incident and service tickets in ServiceNow.
• Manage critical incidents and handle escalations in a professional manner.
• Monitor and report on key performance indicators (KPIs) while defining and implementing measures to optimize performance.
• Collaborate with global cross-functional teams (including IT Infrastructure and Digital HUB) to implement various IT and Digital solutions in Singapore and Malaysia.
• Actively engage with clients to comprehend their needs and advocate for IT solutions.
• Cascade IT communications to IT users at the local sites.
• Gather feedback from local management and users on IT services and provide insights to the leadership team for ongoing improvement of IT services.
• Continuously monitor operations and proactively develop enhancements to improve the overall user experience.
• Offer solutions and ideas for improvement and optimization.
• Plan and implement IT rollout projects.

REQUIREMENTS:

• Bachelor Degree in Computer Studies/Information Technology
• Minimum 5 years of work experience in Information Technology
• Familiarity with ITIL processes
• Technical certifications are advantageous.
• Proficient in the following:

*Microsoft Office 365, One Drive, SharePoint.

*Basic apps available on mobile devices, and setup on mobile devices.

*Latest version of Windows.

*Basic configuration of PCs and laptops.

*Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.

*Server and Windows Professional and/or latest version.

• Technical knowledge of client endpoint devices and printers, software & hardware configuration troubleshooting, and follow-up.
• Desired knowledge in the field of Industry 4.0/IOT.
• Experience in connecting shopfloor machines to IoT platforms is a plus.

OTHER INFORMATION:

• Location : North-East
• Working hours : Monday – Friday ; Office Hours
• Salary: Up to S$5,500 ; Salary will commensurate according to experience & qualifications
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

COMPANY DESCRIPTION

Mediacorp is Singapore’s largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To ensure all the systems in Media Playout systems/facilities are always operational 24x7 to allow all the necessary media transmission and delivery playout operations. To lead a team of engineers to conduct preventive, corrective maintenance, and necessary patching to ensure compliance to cyber security policy for all the media playout systems and infrastructure.  

Job Responsibilities

• Manage a team of engineers to provide the maintenance and technical support services for Media Playout Facility for Linear TV & Radio.
• Ensure the team conduct periodic maintenance schedule and necessary patches to meet ISO policy, to meet targeted technical availability of supported TV & Radio systems.
• Capex budgetting and planning to refresh/upgrade systems for TV and Radio Playout.
• To provide the necessary setup and support required at Media Playout Facility for any live critical national or OB events.
• Ensure supported systems fully comply with all cyber security requirements.
• Establish a healthy team environment & culture with low attrition & high team member satisfaction.
• Career coaching and enablement to ensure consistent growth of direct reports.
• Keeping abreast of innovative technologies in Broadcast Engineering, Information Technologies and digital media and conduct POC trials if needed.
• To provide any other additional project management works as assigned.

• Minimum 10 years’ experience in the media industries or equivalent with 5-8 years of supervisory and management experience. 
• Diploma or Degree in Electronics/Electrical Engineering or Information Technology
• Strong analytical skills and structured thinking and effectively create recommendations, decision making, assess impact, compare solutions, solve problems, and achieve business and/or technical objectives.
• Demonstrated ability to provide technical guidance and mentorship to a team of engineers.
• Ability to assess technical risks and provide effective solutions.
• Experience in employing project management tools and methodologies for efficient execution.
• Ability to collaborate with other departments, to ensure alignment of engineering goals and users objectives.
• Able to build and manage high-performance engineering teams.
• Capacity to make informed and timely decisions, considering technical feasibility and business implications.

Role Summary

You will play a crucial role in enhancing the online presence and engagement of the hotel through strategic social media marketing efforts. This role involves creating and curating compelling content, managing social media platforms, and fostering meaningful connections with the hotel's audience to drive brand awareness and customer loyalty.

Job Responsibilities:

• Develop engaging and visually appealing social media content, including posts, stories, and multimedia, that showcase the hotel's offerings, services, and experiences.
• Maintain and update various social media accounts, ensuring consistent branding, accurate information, and timely responses to comments and messages.
• Interact with followers, responding to comments and inquiries, fostering a sense of community, and leveraging engagement opportunities to promote the hotel's amenities.
• Assist in planning and executing social media campaigns, contests, and promotions to increase engagement, attract new customers, and drive bookings.
• Monitor social media performance metrics, track user engagement, and provide regular reports to evaluate the effectiveness of strategies and suggest improvements.

Job Requirements:

• Minimum a Degree or Diploma in Marketing or Communication Studies
• Strong understanding of popular social media platforms, trends, and best practices.
• Ability to create compelling visual and written content that resonates with the hotel's target audience.
• Excellent written and verbal communication skills to engage with online audiences effectively.
• Strong organizational skills and attention to detail to maintain consistent branding and accurate information.
• Possess the drive for excellence and self-motivation to work independently in a highly dynamic environment
• Able to effectively implement creative ideas and solutions, multi-task and meet deadlines
• Team player, eager to learn

Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, or chat, providing prompt and courteous responses.
• Efficiently address customer concerns and issues, striving to achieve satisfactory resolutions and ensuring customer satisfaction.
• Manage customer complaints with professionalism, track progress, and provide regular updates until resolution.
• Maintain a deep understanding of our company services, pricing, contracts, and environmental initiatives.
• Maintain accurate and organized records of customer communication, service requests, and issue resolutions.
• Gather customer feedback to identify areas for improvement and provide input for service enhancements.
• Assist the sales team in coordinating customer meetings and follow-ups, supporting the sales process when required.
• Generate and compile reports on customer inquiries, complaints, and feedback to inform management and improve service quality.

Requirements

• Minimum Diploma in Business / Business Administration or equivalent
• At least 1 year of relevant customer service experience
• Good communication and analytical skills
• Able to work well in a team
• Good incentive scheme

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number:17C8690

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

Primary Roles/Responsibilities

Events Management and General Administrative Support

Events Management
a) Assist in the logistic planning of upcoming events (workshops, seminars, dialogues)
b) Assist with sourcing vendors/getting quotes for the venue, catering and hotels.
c) Work with the lead of the event to manage the budget of the event.
d) Prepare all materials/signages/name tents needed for the event.
e) Put up signages and ensure venues are booked in advance.
f) Coordinate transport for transfer of participants to event venue.
g) Handle problems that may arise to ensure event goes on smoothly.

General Administrative Support
a) Organize interviews
b) Tracking of staff leave for IES Leadership’s overview of leave approval
c) Provide hospitality to funders/visitors to the institute
d) Support in IES development plans as advised by IES Leadership
e) Assist with the institute’s events on logistics/hospitality
f) Assist to follow up on needed actions from members of working committees
g) Distribution of postal mails/incoming books to staff
h) Any other ad-hoc duties as assigned by IES Leadership

Secondary Roles/Responsibilities
Secretarial support to the Director’s Office (Director & Leadership Team)
a) Provide the full spectrum of secretarial support to the Director’s Office
b) Scheduling of appointments/internal and external meetings
c) Making flight arrangements for the Director/IES Leadership Team
d) Preparation of Director’s/IES Leadership’s meeting materials
e) Coordination of Director’s/IES Leadership’s team’s research admin portfolio
f) Drafting of email correspondences as instructed by Director/IES Leadership
g) Submission of Director’s and IES Leadership’s Team’s travel and hospitality claims
h) Allocation of Director’s and IES Leadership’s Team’s corporate card expenses in CONCUR
i) Acting as the key liaison person for appointments for the Director’s Office
j) Gatekeeper to Director’s Office administration

Qualifications

• Bachelor's degree with at least 3 years of relevant experience in administrative work and events
• Independent worker who is well-organized, able to multi-task and work under tight deadlines
• Dynamic and resourceful person with good organizational skills, time management and interpersonal skills
• Excellent command of spoken and written English
• Proficient in Microsoft Office Applications, particularly MS Word, PowerPoint, and Excel
• Adaptable and proactive problem-solver
• Prior experience in working with Senior management will be advantageous.
• Prior experience in events management is desirable.

More Information

Location: Bukit Timah Campus

Organization: Lee Kuan Yew School of Public Policy

Department : Institute for Environment and Sustainability

Employee Referral Eligible:

Job requisition ID : 23077

• Supporting and communicating with end users regarding their IT issues
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

To Apply:

Interested candidates, who wish to apply for the above position; please click the "Apply Now" below and send in your resume to <[email protected]>

We regret that only shortlisted applicants would be notified.

Bautista Gia Grace De Guzman | REG No : R23111973

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. You also acknowledge that you have read, understood, and agree to the said Privacy Policy.

JOB DESCRIPTION

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can’t handle as well as any projects that require on-site implementation. When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

ROLES AND RESPONSIBILITIES

• Responsible for Level 3 support and escalations for network and System issues;
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network to ensure optimum performance, reliability and availability;
• Work closely with internal and external teams for problem resolution;
• Perform maintenance and upgrades of systems and networks;
• Check on resource utilisation for trending and capacity planning purposes;
• Adhere to policies on change management to ensure success of such projects;
• Implement security measures and ensure that policies are followed to reach the required level of security;
• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation & removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resource to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Technical Manager

JOB REQUIREMENTS

• 4 to 6 years of work experience
• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higer
• CCNA certification would be an advantage
• At least 4 years of hands-on experience in network device configuration and troubleshooting, as well as system and OS support.
• Proven work experience as a Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

ÜberGard Pte Ltd began its operations in 2009 to provide a one stop centre for research and development of Smart Security Control System and web enabled building facilities system. Leveraging on our experience and commitment, we have successfully developed the innovative product - Intelligent Key Lock Application System (iKLAS) and have won several numbers of contracts in the area of security systems.

Job Responsibilities

• Organise the scheduling of maintenance service jobs and preventive maintenance works at customers’ sites
• Provide customer service support to inform customers the details of scheduled maintenance works at their premises and apply for clearance where necessary
• Manage the issuance of and follow through to ensure information from service reports are properly recorded and filed
• Assist with the processing of purchase orders received from customers
• Assist with goods receipt and goods stock out / delivery orders
• Follow up with generation of invoices for ad-hoc service jobs and parts used to send out to customers
• Answering of phone calls and transferring calls to relevant parties
• Manage stock inventory for replacement parts held by maintenance support team
• Other ad-hoc jobs as required

Requirements

• Minimum Diploma in Business Studies or equivalent
• Minimum 2 years’ relevant working experience
• Proficient in English and Chinese
• Good customer service skills
• PC proficient and well-versed in MS Office applications
• Preferably possess knowledge of Globe3 software
• Responsible, meticulous and able to work with tight deadlines
• Able to work independently with little supervision and be a team player

Please bring along testimonials and certificates.

Our Client is a leader in the Storage Software industry in Singapore. Due to their current expansion plan, they are looking for a IT Software Support Executive to join their team, in hopes of developing the current high performing team. They are located in the North.

Responsibilities

• Assist in implementing warehouse automated storage and retrieval systems, ensuring seamless integration with customer ERP systems, IT infrastructure, and networks.
• Collaborate in the setup and configuration of machines, conducting UAT/SIT, offering software user training, and providing Go-live support.
• Thoroughly document IT projects, outlining processes, configurations, and outcomes.
• Conduct on-site IT visits to assess requirements, troubleshoot issues, and gather insights for continuous improvement.
• Deliver remote helpdesk and on-site support promptly and professionally, addressing customers' technical needs.
• Station on-site as scheduled to provide hands-on IT software support, ensuring optimal customer satisfaction.
• Preparing IT service reports for tracking and analysis.
• Any other duty as assigned.

Requirement

• Mini Diploma or higher in Computer Science or IT
• Available to travel for support customer in Singapore & Malaysia
• Min of 2 years of experience in a similar position.
• Experience and Knowledge in software application support in inventory, warehouse management or ERP system
• Familiarity with basic IT infrastructure, server setup, and network troubleshooting will be added bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

• Position : Sales Admin/Support Assistant (Training Provided/WEST) - Up to $3500 + AWS
• Location : West - Jurong - Corporation Drive
• Working hours : Monday to Friday | 8.30am to 5.30pm
• Salary (commensurate with experience) : Up to $3500 + AWS + Performance Incentives + Bonus + Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Industrial Products

Main Responsibilities:

• Processing of sales orders, delivery orders, and invoices accurately ad timely
• Communicate and coordinate efficiently with colleagues of all departments ensuring timely order fulfilment
• Provide feedback on the efficiency of the customer service process.
• Answer all product-related questions in a polite manner and addressing queries promptly.
• Prepare written and verbal quotations to customers timely and accurately
• Follow up on inquires through communication channels, maintaining strong customer relationships at all times
• Actively promote the Company brand to establish and develop new leads with potential customers
• Support the development of new and existing products
• Bookkeeping of customers’ transactions, complaints and all necessary records.
• Other duties as assigned by management
• Procuring new clients through direct contact, word-of-mouth and cold calling
• Attending networking activities to research and connect with prospective clients if required
• Suggesting upgrades or added services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.

Requirements:

• Min. O levels and above
• No experience required; training will be provided.
• Proficient in MS Office application such as Word, Excel
• Bilingual in English and Mandarin to communicate with chinese speaking associates.

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

• Job function - 70% Admin 30% Customer Support
• Able to commence from Jan/Feb 2024
• Office located at Jurong East (3 mins walk from Jurong East MRT)

Administration - 70%

• Day to day administrative duties.
• Data entry, reporting and invoicing
• Manage calender and schedule of bookings
• Update spreadsheets and prepare monthly reports

Customer Support - 30%

• Answering phone calls and taking appointment bookings and etc
• Responding to Email and Whatsapp inquiries
• Attend to customers’ enquiries, and feedback  via phone calls, emails, and Whatsapp

Job Requirements

• Min GCE A' Level or Diploma in any discipline
• Fluent in English (Conversational and Written)
• Previous admin & coordination experience is an advantage.
• Detailed-oriented and resourceful.
• Possess good organizational skills and time management.
• Customer centric with good communication and interpersonal skills
• Competent in Microsoft Office, particularly in Word and Excel

If interested, please kindly send in your resume to [email protected]

Location: Shenton

Responsibilities:

• Assist to compile RI signed slips into cover-note documents (similarly, for Addenda)
• Assist to track document progress in “Renewal Tracking” for network office using Asia GRU
• Assist to compile Contract Certainty numbers
• Assist to roll-over the following documents for the next renewal
• Final slip (include mid-year endorsements to slip)
• Market sheet (update any mid-year changes)
• Quote sheet
• Information Pack
• Update SA log for selected clients

Requirements:

• Proficient with Adobe Acrobat DC, MS Word/ Excel
• Comfortable working in a fast pace and interact with multiple stakeholders
• Attention to detail and able to plan/perform tasks with minimal supervision once the perimeters are advised and understood (especially in January we need to start off with preparing cover-note documents which is repetitive mostly but require attention to detail – we will ensure that the relevant details are available for the job to be performed but due to the high volume we will not be supervising every move once we are satisfied that it can be performed efficiently).
• Experience in policy processing and/or policy issuance will be an added advantage.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

This role is focused on providing Integrated Logistics Support (ILS) engineering and analysis to support on documentations. In addition to this, as an ILS subject matter expert, this role will be active in participating in the development of any ILS plans and deliverables for our products as well as systems.

Responsibilities

• Identify, forecast, and plan the appropriate ILS activities
• Manage, update, and create ILS documentation, including ILS Plans, technical data/documentation plans, reports, technical data lists, ILS instructions, transition plans and procedures
• Prepare preventive and corrective maintenance procedures according to contractual requirements
• Perform Reliability, Availability & Maintainability (RAM) modelling and calculations
• Perform Failure Modes and Effect Analysis (FMECA) and Root Cause Analysis (RCA)
• Perform spares analysis and catalogue spares data according to contract requirements
• Work with engineers to create maintenance procedures using a systematic approach
• Ability to work with and be independent

Requirements

• Degree in engineering
• Demonstrate ability to quickly understand and apply technical concepts and principles to solve problems
• Good interpersonal, organizational and communication skills
• Ability to prioritize and manage time on multiple simultaneous projects
• Ability to work independently to complete tasks as assigned
• Practical understanding of ILS/LSA standards and experience working with military engineering standards is preferred
• Understanding of RAM modelling is preferred
• Working location is in West/ NorthWest.
• Singaporeans and PR Only

Pharmacy Technician (Hospital) - Pharmaceutical Science / Pharmacy Support [3770]

Salary: $2, 200 - $2, 500
Working Days: Rotate shift including weekends & PH
Location: Novena

Job Responsibilities:

• Assist pharmacists in prescription processing, to ensure accuracy and targeted waiting times are met.
• Assist pharmacist-in-charge in planning and facilitating pharmacy operations (this will include both Inpatient & Outpatient operations of NCID) The duties include : Dispensing of medication Medication counselling Prescription interventions Inventory control Financial Counselling (e.g Medisave / CHAS / insurance etc)

Job Requirement:

• Polytechnic Diploma in Pharmaceutical Science OR WSQ Certificate in Healthcare Support (Pharmacy Support) OR non-registrable Pharmacy Degree

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Position Overview:

We are seeking a skilled IT Executive to play a key role in IT automated storage and retrieval machine projects, customer warehouse integration, and providing advanced support

In this role, you will contribute to project execution, deliver exceptional customer support, and ensure smooth Your technical expertise and customer-centric approach will be integral to our success.

Responsibilities:

IT Projects Implementation:

• Assist in software project implementation of warehouse automated storage and retrieval machine for customer, including supporting integration to customer ERP system, IT infrastructure and customers networks.

• Collaborate in setting up the machine, configuring software,

• Performing UAT/SIT,Software user Training for customer and internal staff, Software Go live support

• Document IT projects comprehensively, outlining processes, configurations, and outcomes.

• Conduct IT site visits to assess requirements, troubleshoot issues, and gather insights for improvement.

IT Service support:

• Provide remote helpdesk and onsite support services for customers, addressing their technical needs promptly and professionally.

• Be stationed onsite on scheduled days to offer hands-on IT software support and ensure customer satisfaction.

• Prepare detailed IT service reports for accurate tracking and analysis.

IT Tasks and Ad-hoc Duties:

• Undertake various IT-related tasks as required to support onsite customers effectively.

• Respond to IT ad-hoc duties assigned by the Supervisor, demonstrating adaptability and versatility.

Qualifications & Requirements:

• Minimum of a Diploma or higher in Computer Science, Information Technology, or equivalent field.

• Available to travel for support customer in Singapore & Malaysia

• A minimum of 3 years of hands-on experience in a similar position.

• Mandatory experience in software application support, with exposure to systems like inventory, warehouse management, ERP.

• Familiarity with basic IT infrastructure, server setup, and network troubleshooting.

• Effective communication skills to liaise with team members, customers, and vendors.

• Proficiency in escalating technical and customer inquiries clearly to technical teams and superiors.

Job Description:

• Provide support to Project Managers their admin work, document compilation, tabulation of reports and figures, meeting scheduling, onboarding and offboarding process, etc.
• Handle the IT account request and route to the relevant action parties for action and tracking the completion to close off the request.
• Assist in the preparation of system account reviews. Coordinate with the relevant parties for the review of system accounts.
• Assisting in the update and maintenance of the system register and tracking the end of support for the software component used by the various application systems.
• IT asset tracking and updating register.
• Track invoices and check for services rendered or goods received.
• Any other ad hoc duties as required that commensurate with the job grade.

Requirements:

• Diploma and above

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

On behalf of the hiring company which is an OEM (Original Equipment Maker), we are looking for a suitable candidate to join them as an Operations Business Executive.,

Responsibilities:

• Extract daily equipment breakdown records from the system and provide the data to respective parties for follow-up.
• Prepares and sends monthly equipment breakdown records to customers & internal parties.
• Maintain the record of tools, assets & other records.
• Daily operations support to all parties in the division.
• Communications with internal & external customers.
• Prepare ISO, EMS, etc, documentation/test for division.
• Leads a team to assist engineers & section heads in preparing and submitting quotation input & purchase requests. Liaise suppliers/subcons for price inquiry on supply/works.
• Liaising with the contracts department to update and maintain price records for all clients
• Liaising with the Purchasing department for purchasing and standardization of vendor SOR price
• Any other ad-hoc matters/issues assigned by Department Head/Manager

Requirement:

• Fresh diploma/degree graduates are welcome
• Good command of written & spoken English
• Experience with ERP would be advantageous
• Good knowledge of Excel & other MS Office applications would be advantageous.
• Confident and possess leadership qualities

Location: East (short walking distance to MT station)

5 days work week

EA License : 22C0971 | EA Registration : R21101298

· Experienced in gathering, defining and translating business needs into Business Requirements where IT teams can use for effective analysis and IT solution definition.

· Experience in managing requirements from initiation to closure by working with business stakeholders and technology delivery teams - End to End.

· In-dept knowledge in wealth management - client reporting functional area: Asset, Cash, regulatory, tax reporting etc.

· Experience and sound knowledge about SWIFT and ISO20022 messages.

· Experience in Agile/scrum methodology, including defining a minimal viable product, and exposure to other software development methodologies.

· General understanding of system development - Mainframe and Java based applications.

· Understanding in webservices (SOAP/REST) and supported data structures such as XML, JSON.

· Plan, communicate and perform acceptance testing including documenting traceability, agreement on entry and exit criteria, test strategy, coverage and test scenarios.

· Experience in troubleshooting and ability to drive investigation of issues raised by end user under the L3 line of support.

· Should possess knowledge of agile development and tools – JIRA/Confluence.

· Strong written and verbal communication skills.

Strong interpersonal skills and results-oriented team player

Job Summary:

You will handle the IT helpdesk function , assisting users and also manage the servers to ensure it is always in good functional use . In addition, you will take care of the IT inventory and at times, be assigned to handle some IT projects under the guidance of you departmental head.

Pre-requisites:

• 3 years of IT Helpdesk ecxperience
• Diploma/Professional certificate in IT
• Patient and helpful personality
• Ability to multi-task

As an Entry-Level Infra Tech Support Practitioner at Elliott Moss Consulting, you will play a crucial role in ensuring the smooth day-to-day operations of our IT infrastructure. Your responsibilities will include providing technical support, collaborating with the team, troubleshooting and resolving issues, and ensuring project completion within established timelines. If you have a passion for IT Infrastructure Operations, possess strong skills in cloud technologies, full-stack development, and AWS administration, we invite you to apply and grow with us.

Responsibilities:

1. IT Infrastructure Operations:Execute day-to-day IT infrastructure operations.
   Provide technical support to ensure the seamless functioning of the IT infrastructure.
2. Project Collaboration:Collaborate with the team to ensure the successful completion of projects.
   Work closely with other departments to address their IT infrastructure needs.
3. Troubleshooting:Identify and resolve issues that arise during projects promptly.
   Conduct root cause analysis for recurring issues and implement preventive measures.
4. Project Timeline Management:Ensure that all tasks are completed within the project timeline.
   Communicate any potential delays and propose solutions to maintain project schedules.
   

Top 3 Mandatory Skills:

1. IT Cloud Infrastructure Operations:Proficient in managing and maintaining IT infrastructure in cloud environments.
2. Full Stack Experience (NodeJS, ReactJS):Hands-on experience in full-stack development using NodeJS and ReactJS.
3. AWS Cloud Administrative Skills:Hold AWS Developer Associate or AWS Administrator SysOps certification.
   Demonstrate expertise in AWS cloud administration.
   

Good to Have Skills:

1. Service Management:Familiarity with IT service management practices and frameworks.
2. DevOps Pipeline Understanding:Understanding of DevOps principles and experience with continuous integration/continuous deployment (CI/CD) pipelines.
3. System Integration Background:Previous experience in integrating diverse systems for optimal performance.
4. Incident Management:Knowledge of incident management processes and best practices.
5. Problem Management:Ability to analyze recurring issues, identify root causes, and implement long-term solutions.
   

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Strong communication and collaboration skills.
• Proven ability to work in a team-oriented, collaborative environment.

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

• Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

- Envisioning and preparing the Bank’s futures information systems

- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.

- Providing premium In-house Banking applications,

• This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
• We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Cash Management and Corporate Banking Services (CCS) Department

CCS is at the heart of many large and deep IT transformation programs of the bank. Our expertise on conducting such programs makes us a key actor of the transformation of strategic activities of the bank like Cash Management, Payments, Financing and Trade Finance. The information systems we produce, with budgets in excess of 100ME, have a profound and lasting impact on CACIB digital transformation and are key for the bank success and competitive advantage.

We are also supporting everyday our clients by building and maintaing the international Information System of CACIB.

Business focused and technology oriented at heart, our DNA has been built on our love for business and engineering challenges as well as the construction of full innovative, scalable and extendable Information Systems.

We ensure our success in such complex missions with a “human-first mindset”, focusing on nurturing our talents, developing our expertise, with agility, collaborative and continuous improvement mindset as our core values.

Propeller Trainee Programme
What you can expect when you join our programme:

• A 1 Year Program to accelerate you into a full fledge junior contributor
• A clear progression path with a structured feedback loop
• You will be provided with 12 weeks of training2 weeks of Fundamental and 10 weeks of specialized on the job training
• Access to learn from some of the best in tech, byJoining our IT communities
  Attending our Business & Tech Talks
• Graduation Ceremony + Promotion in title.

Position

As a Business Analyst within the CCS team, you will be put in-charge of developing and maintaining the digital solutions for CA-CIB.

Our digital solution is tailored to our corporate customers across the globe, allowing access to complete reporting of all their accounts, treasury and trade finance operations and process payments across markets.

Having to implement new digital solutions for the bank, you will tap on your business acumen to effectively communicate strategic ideas and work together in a team with Developers, Project Managers, Technical Lead and Co-Business Analysts.

Main responsibilities

As a Business Analyst, your field of work includes the following:

• Propose solutions for the new requirements.
• Write functional specifications, mock-ups and diagrams for enhancements and bug fixes.
• Prepare demo/presentation materials and release notes.
• Keep up-to date the existing documentation (data dictionary, user guide etc.).
• Communicate with support team for Production matters.
• Provide and monitor application support.
• Facilitate various test activities (regression, integration, functional test).
• Prepare functional test cases - prepare acceptance report summary on per release basis.
• Provide regular support (prepare testing steps) to test automation experts.
• Define functional test scenarios.
• Collaborate with developers to support other departments’ testing / developer teams.
• Record issues utilizing tracking tool with priority and severity and alert the management.
• Prepare and maintain documents (Release Notes, Test Plans/Guides, Project Requirement Baseline, Functional Specifications, User Stories and other standard documents).
• Coordinate with other developers and business analysts as needed to deliver solutions on time and with good quality.
• Coordinate with business teams and co-contributors

Requirements:

• A Bachelor’s or Postgraduate degree from a recognized university.
• Prior experience in an “Agile Delivery Environment”, sound knowledge of latest Java related technologies and software development procedures.
• Good understanding of both IT systems and business processes, and a discipline to follow defined procedures.
• Tenacious in sourcing information, attention to details, ability to evaluate and summarize, skills in confidentiality, discretion and judgement are vital.
• Possess intellectual curiosity and interest in finding new ways to do things, and a willingness to work on new topics and to collectively propose innovative solutions
• Exceptional analytical abilities, critical thinking and problem–solving aptitude, combined with strong written and verbal communication skills.
• Adaptable to changing business needs, has a drive for customer focus and ability to work well with functional and technical teams.
• Strong team player committed to collaboration and camaraderie, with openness to sharing knowledge.
• Self starter with outstanding qualities such as leadership, resilience, integrity, strong organizational skills and the ability to work well with a diverse group of people, as shown in your participation in varsity and extracurricular, social activities.

Interest applicants will need to apply via the below link:

https://jobs.jobvite.com/ca-cib-isap/job/ohJ3pfwc

Team Summary

Billing Operations is responsible for managing the various billing related systems and ensuring all transactions are processed in a timely and accurate manner.

Another key deliverable is to identify opportunities for process improvements to increase efficiency and/or reduce errors in the various billing processes.

What a Financial Analyst does at Visa:

This role is responsible for all aspects of the clients billing and accounting activities, ensuring timeliness, accuracy of inputs/outputs relating to member billing activities. This hands-on role requires good accounting background, data management/ queries skills (e.g. Microsoft PowerQuery), and take a solutions-oriented approach.

• Manages the manual billing operations for Products.
• Perform ongoing reviews of billing process and controls to mitigate the risks of potential billing errors.
• Contribute to continuous enhancements to increase value add and process simplifications
• Establish and maintains relationships across a broad base of stakeholders and serves as a key point of contact for Billing Ops issues
• Analyze newly executed contracts to assess appropriate billing and accounting implications
• Perform setup in the Billing (VGBP) system and all its related databases
• Response to billing related inquiries, data requests and issues resolutions
• Support the wider Billing Ops team as needed
• Support ad-hoc analysis and projects, as needed

Why this is important to Visa

The Billing Operations team is responsible for the delivery of clients’ invoices and driving its associated collection. Implementing and maintaining effective processes and systems are key to delivering this objective.