As a Senior Executive, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

JOB DESCRIPTION

· Actively engage customers and provide tailored solutions

· Build and maintain strong relationships with clients

· Stay well-informed about products and services

· Cross-selling and upselling customers

· Implement strategies for customer retention

· Work closely with other departments

· Manage end-to-end client servicing

· Generate regular portfolio report

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

The Department

The IT Department is responsible for supporting and maintaining the Campus IT Infrastructure, AV Infrastructure and Phone system. Providing efficient system support to all users. The department is also responsible for resolving any IT-related faults Quickly and efficiently,

The Position

The IT support individual will provide effective IT assistance across all aspects of the business and will provide backup and support to the IT Manager. The individual is responsible for supporting and maintaining IT Infrastructure, AV Infrastructure and Phone system plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Key Responsibilities

· Installing and configuring computer hardware, software, systems, networks, printers, Desk Phones, and scanners

· Monitoring and maintaining computer systems and networks

· Responding in a timely manner to service issues and requests

· Providing technical support across the campus

· Repairing and replacing equipment as necessary

· Testing new technology

· Possibly training more staff members

· Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Act as the initial point of contact for all computer and system-related concerns from all users.

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware

· Escalate IT issues to the IT Manager where necessary

· Responsible for managing backups

· Manage AV and Telephone systems

· Setup class AV system, Setup class recording

· Setup AV system for On-campus event

· Creating purchase requisitions for IT hardware/software

· Ensuring all software purchased licensing is recorded and maintained

· Setting up new users and disabling expired accounts in accordance with HR requirements

Other

· Prepare documents, meeting materials, and correspondence.

· Perform basic administrative support duties as required to meet specific operational objectives.

· Perform miscellaneous job-related duties as assigned by the IT Manager

Requirements

At least 2 years of experience in related profession preffered

Degree/Diploma in Computer Studies, Certification like MCSE or CCNA will be advantage.

Working hours

5 days work week (might have shift timigs and MUST work one weekend)

Key Responsibilities:

• Monitor website analytics to identify trends and opportunities for improvement
• Manage the e-commerce platform, including uploading of products and ensuring listings and pricing are accurate and up-to-date
• Execute and manage online campaigns, provide insights on campaign performance
• Order fulfilment in a timely and accurate manner
• Preparing weekly sales report for online and offline sales
• Collaborate with the IT team to identify and resolve technical issues, if any
• Monitor customer feedback and respond to customer inquiries in a timely and professional manner
• Keep up-to-date with e-commerce trends and best practices and provide recommendations to improve the online customer experience

Qualifications:

• Diploma in Business, Marketing, with Excel knowledge in Vlookup, PivotTable
• At least 1 year of experience in e-commerce, digital marketing, or a related field
• Good understanding of e-commerce platforms and website analytics
• Excellent communication and interpersonal skills
• Detail-oriented with strong problem-solving skills

If you are passionate about e-commerce, have good organization skills and are excited to join a dynamic and fast-paced team, we would love to hear from you. Please submit your resume, cover letter and expected renumeration to [email protected]

Job Description :

• Identify new business opportunities and execute sales strategy to secure new customers
• Maintain good customer relationship with customer to increase sales growth
• Attend to customer enquiries/ issues and resolve in a timely manner
• Achieve monthly sales target as KPI set
• Develop professional rapport with the customers and build positive brand loyalty
• Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition

Requirements

• Minimum 2 years of Sales Experience in Food industry or relevant
• Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for sales
• Self-motivated and results driven
• Team player with good interpersonal skills
• Sales driven and self-motivated with a positive thinking
• Able to work independently
• Articulate, good presentation skill

Job Description:

• To manage and negotiate pricing, commercial terms with local and overseas suppliers and recommend the most competitive suppliers and subcon.
• Ensure continuous supply of required goods and materials and communicate any supply problems which may pose a risk or impact on business operations.
• Negotiate contracts, improved prices and terms of business with suppliers and review opportunities to make business savings utilising negotiation and procurement best practice tools and methods.
• Review specifications and ensure materials ordered meet proper quality standard and comply to contract specifications.
• Manage and track Purchase Requisition/Purchase Order on the internal system to make sure the procurement projects are delivered on time.
• Maintain and update list of approved suppliers and their qualifications, delivery times, and potential future development
• Keep relevant stakeholders informed on the latest progress/status of delivery within expected timelines.
• Perform other duties as assigned.

Job Requirement:

• Candidate must possess Diploma in relevant discipline.
• Minimum 3 years of experience in procurement preferably in construction/ civil engineering industry.
• Experienced with sourcing and material understanding.
• Have experiences in working in large scale projects.
• MRT working experience would be an added advantage.
• Working Location: Site Office, Tampines.

SISTIC is hiring a digital marketer to scale our digital marketing and B2B strategies. In this role, you will be responsible for growing our B2B and B2C audiences and driving revenue for our existing clientele across Asia.

The ideal candidate will be equal parts strategy and execution-driven, and a creative thinker who is passionate about digital marketing and the arts, entertainment and sports industry.

• Create, execute, and optimize marketing strategies and campaigns to deliver action-driving marketing content across channels and tools.
• B2C marketing – manage a portfolio of key marketing clients’ campaigns and budgets, working with internal stakeholders including Client Services and Business Development teams.
• B2B marketing – develop and manage marketing campaigns to promote SISTIC’s products and features.
• Tracking, reporting and analysis – set up goals, analyse performance metrics, consumer and audience behaviours and insights to translate them into marketing strategies.
• Content development around important news, new products and updates.
• Identify opportunities that can differentiate our brand from our competitors, monitor trends, and prospect new digital marketing capabilities that will drive growth.
• Build strong relationship with our media partners and affiliates for strong marketing support.

Job requirements:

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field is preferred.
• 3 years’ working experience across marketing, public relations/communications, and all areas of digital marketing with strong knowledge in SEM, Google Universal Analytics and/or Google Analytics 4, Marketing CRM /automation and CMS platforms.
• Client management skills or agency experience a plus.
• Strong understanding of the marketing funnel, campaign KPIs, and digital conversion strategies.
• Able to manage tight deadlines, adjust to changes in priorities, and balance short term needs with long term strategic initiatives.
• Results driven with a keen analytical ability to turn insights into action.
• Strong attention to detail and organizational skills with excellent communication, copy writing, presentation, management, and interpersonal skills.
• Creative problem-solving skills and a flexible, can-do mindset.
• Proactive, self-motivated and take ownership of initiatives with limited oversight
• Strong communications skills and, ability to translate technical information to non-technical audiences.
• Design experience a plus.

JOB DESCRIPTION:-

• Work closely with various departments to facilitate and complete monthly closing procedures
• Perform monthly reconciliation of bank, customer, supplier and intercompany accounts
• Process supplier invoices and prepare payments
• Handle and verify petty cash claims and payments
• Support daily operations of Corporate Tresury and Group work
• Support company accounting
• Perform any other accounting and administrative duties as assigned by Supervisor

JOB REQUIREMENTS:-

• Minimum Diploma in Accounting or partial ACCA
• Experience with Oracle is preferred
• 2-3 years working experience in similiar capacity is advantageous
• Strong in advanced Microsoft Excel, and other Microsoft Office skills
• Pro-active and results-oriented
• Meticulous with positive work attitude and warm personality
• Good team player

Additional

• 5 days work week
• Transport pickup at Jurong East/Clementi/Choa Chu Kang MRT Stations;
• Attractive remuneration package for experienced and suitable candidates.

Interested candidate, please email your detailed resume stating current and expected remuneration package, date of availability to commence work.

We regret that only shortlisted candidates will be notified.

Job Description :

• Manage customer orders from inception to delivery and through the entire order-to-cash cycle
• Liaise with other teams to resolve requests/issues in a timely manner
• Administer return processing & credit/debit price adjustment
• Expedite and track customer orders: answer inquiries ( through e-mail, whatsapp, etc. )
• Take corrective actions to resolve customer issues or order fulfilment inefficiencies
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow

Requirements :

• Good working knowledge of Microsoft Office and systems used within Customer Service systems with expertise to assist less experienced colleagues
• Min Diploma in Business Admin / Supply Chain
• Minimum of 1 year previous Customer Service experience in an F&B / FMCG environment including management of complex/challenging customer issues
• Experience of encouraging others to work to KPI’s/SLA’s
• Creative thinking ability with proven problem-solving skills including developing new ideas and making projects

JOB DESCRIPTION

· Assist in training sessions for the sales team

· Conduct market trend research

· Provide admin support for the sales team

· Communicate with clients

· Update client information and track interactions

· Assist in creating sales proposal and presentations

· Maintain organized documents

· Coordinate with other departments

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

The Metta Home for the Disabled and Metta Home Day Activity Centre (慈光乐陶苑及智障日间活动中心) were set up in December 2000 to offer community care options to adults with intellectual disabilities who are aged between 18 and 55.

Funded by the Ministry of Community Development, Youth and Sports (MCYS), the former is a purpose-built facility designed to accommodate 103 residents, whereas the latter is supported under the MSF and Tote Board Social Service Fund to provide day care services for a capacity of 50 beneficiaries.

Our programmes aim to equip all recipients with the skills and means to lead independent and fulfilling lives, so as to achieve social integration and quality of life. Tending them with holistic care and working closely with their primary caregivers to provide well-rounded support is a multi-disciplinary team comprising a social worker, training officers, staff nurses, assistant nurses, nursing and therapy aides.

As a Programme Executive, the candidate is responsible in the following areas:

1. Main Responsibilities

• Plan, coordinate & develop appropriate activities, outings, events, programmes for clients with Special Needs
• Monitoring progress and milestones of programmes
• Evaluate, revised, initiate new programmes based on changing needs, climate
• Train relevant staff to appropriately conduct programmes for clients with special needs
• Assist in planning and preparation of budget for programmes for new financial year
• Conduct survey/evaluation/progress of programmes and collate feedback for submission to Centre Manager
• Ensure smooth running of activities, programmes with the team
• Maintain good, timely and updated records and progress of all programmes
• Attend to residents needs for education and assist in schedule planning and time management
• Supervise and monitor service delivery of therapists / therapy aides
• Submission of MSF/NCSS requirements
• Maintain and review Outcome Management and ICP documentations
• Plans and coordinates outings/events for all centers in Disability Care

2. Volunteer Management

• Conduct volunteer interview and orientation and preparation of volunteer induction kit
• Work with the Community Partnerships / Events team regarding volunteers
• Conduct, evaluate and maintain regular records volunteer performance/reviews in programmes with residents and with volunteers
• Provide before & after programme support and facilitate engagement & logistical support
• Contact and/or correspond with volunteers/potential volunteers to maintain healthy and purposeful engagement
• Assist to handle volunteer misconduct if any and maintain records
• Develop volunteers and prepare yearly cvolunteer budget
• Plan annual volunteer appreciation events (door gifts, programme, performances, preparation with the residents including rehearsal and practice) in collaboration with Community Partnerships / Events team
• Keep & maintain records of volunteers’ personal data in accordance with PDPA guidelines
• Maintain updated volunteer database
• Provide quarterly updates of volunteer management reports to the Review Committee (MSF)

3. Other Responsibilities

• Participate in donor/volunteer/fund raising events
• Any other duties as assigned

4. Requirements

Experience

• Minimum 1 year of related experience working with adults with special needs

Qualifications

• Minimum diploma/degree in Program management /Social Services.

Other Requirements

· Able to work on weekends and public holidays when required

· Conversant Bilingually and dialects

1. Competencies

• Ability to work both independently and within a multi-disciplinary team
• Hardworking, meticulous and responsible
• Service oriented with good communication skills

Position Overview:

The ideal candidate acts as the first point of contact for ships arriving at the port and processes all formalities and declarations, to ensure smooth entry and departure of ships assigned. Ensures compliance to regulatory requirements. Able to judgle high demand of paperwork and on-site work.

Key Responsibilities:

1. Coordinate Port Calling Activities

– Solve problems arising from ship arrivals and departures

– Monitor ship arrivals and departures

– Prepare quotations and proforma disbursements as required by clients, ship-owners and shipping lines.

2. Manage Cargo Operations and Documentations

– Handle cargo documentations, invoices and inwards shipments

– Attend at sites to monitor cargo loading and unloading operations

– Ensure compliance to statutory formalities and factual declarations

– Arrange Hotel accommodation/transportation for crew

3. Service Client Accounts

– Liaise with clients on status of cargo clearance

– Update clients on ship activities and status of port clearance

– Identify clients' needs and expectations

Requirements:

- ITE NITEC / O Levels or Diploma, preferably in Shipping Operations/Maritime Studies

- Due to ship’s schedule, must be able/willing to work odd hours including weekends and public holidays

- Computer literate with emphasis on MS Office and E-mail.

- Good interpersonal skills, able to build and maintain work relationships

- Accountable, adaptable, attentive to detail

- Able to exercise sound judgment

- Resilient and able to handle stress

Admin Executive cum Receptionist

Main Duties:

• Raising sales order & do invoicing/prepare proforma invoice
• Arrange local/overseas shipments
• Local/overseas courier for document & sample for clients
• Picking calls – pertaining to customer enquires/transfer calls
• Preparing certification required for overseas shipment

Ad-hoc Duties:

• Maintain/purchase office/pantry inventory
• Receive document/packages from courier (arrange payment if required)
• Assist regulatory to prepare document for signature
• Source for forwarders for overseas shipment
• Prepare invoices for audit purpose
• Assist to arrange for hotel/flight booking (if required), organize engagement activities
• Others

Minimum Qualifications:

• O/A Levels /Diploma in Office Skills
• Min 1-2 year’s relevant experience in administrative and operations support
• Meticulous and organized, good follow-up skills and initiative
• Excellent in managing documentation and paper work
• Multitasking and able to take stress

Job Responsibilities
1) Build a network of volunteers with community partners to support health probotion activities.
2) Recruit, manage volunteers and deploy them to suitable volunteer activities.
3) Develop training material and conduct training for volunteers. 4) Develop and implement new activities for volunteers to support health promotion in the community.

Job Requirements
• Bachelor degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Analytical and organised, able to translate concepts into actionable goals.
• Excellent verbal and written communication skills.
• Resourceful and meticulous team player who is able to multi-task in a fast-paced environment.

Experience
• At least 2 years of relevant working experience in volunteer management, preferably in Healthcare or Social Service Sector.

Customer Service Executive, SEAO & Export Markets (1-Year Contract)

The primary role of Customer Service Executive includes processing the orders placed by internal and external customers from SEAO & Export Markets. This role is responsible to ensure excellent service standards and maintain high customer satisfaction along with coordination activities.

You will be responsible for external and internal customer enquiries and on-time delivery process from identifying customer needs, processing orders, ensure sufficient supply, handling complaints to shipment and delivery of orders to customers. This role reports directly to Customer Service Lead / Manager for SEA & Export Markets, based in Singapore.

The Position:

• Responsible to ensure effective and accurate processing / releasing all sales orders to enter timely in systems and orders to meet delivery as per First Confirmation Date given by customers
• Perform order validations with high level of accuracy and consistent with the terms and conditions on customer’s purchase orders.
• Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.
• Prioritization and tracking of customer’s orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings
• Ensure on-time delivery, customer complaint and high service level fulfilment

The Ideal Candidate:

• Diploma/Degree in any discipline with at least 4 years’ experience in order fulfilment
• Responsible, responsive & committed
• Attention to details & organized
• Good interpersonal skills, customer oriented and a team player
• Fast learner, able to work independently with minimum supervision
• SAP experience in Sales & Distribution (SD) module or Order-to-Cash (O2C)
• Proficient with Microsoft Office.
• Able to commit for 1 year

This role entails providing comprehensive Office and HR administration functions. The role reports to the HR Manager and involves various tasks and responsibilities to ensure the smooth functioning of daily office operations and supporting overall business efficiency.

Key responsibilities include:

Office Administrative Support

• Provide full spectrum of general administrative support to the HR and Admin department, including but not limited to office and facilities maintenance and handling mail, coordinating vendors of all external vendors.
• Update and maintenance proper filing system to ensure documents are traceable in an efficient manner
• Assist in scheduling meetings and coordinating HR-related events or activities.

Employee Onboarding and Offboarding

• Facilitate the onboarding process for new hires, including preparing employment contracts and new hire orientation materials.
• Ensure all necessary documentation and forms are completed accurately and filed appropriately.
• Process employee offboarding procedures, including conducting exit interviews and updating employee records accordingly.
• HR Documentation and Administration
• Maintain and update employee records, including personal information, attendance records, and leave balances into our HRIS system
• Ensure compliance with data protection regulations and maintain confidentiality of employee information.
• Assist in the preparation of HR reports and documentation as required.
• Assist employees with inquiries related to benefits such as healthcare, insurance, and leave entitlements in respective web portals
• Coordinate with relevant vendors and internal stakeholders to administer employee benefits effectively.

Requirements:

• Diploma or Degree in Human Resources Management or related field is preferred.
• Minimum of 1 year of experience in HR administration or related field, preferably with HRIS experience
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Roles & Responsibilities

As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a timely manner. In this role, you will also need to be able to navigate various ecommerce platforms and work closely with the marketing and sales teams to ensure customer satisfaction. If you have a passion and enjoy working in a fast-paced environment, then this job may be the perfect fit for you.

• Respond to customer inquiries and resolve their issues via chat system.
• Assist customers with placing orders, tracking shipments, and processing returns/refund/exchange.
• Provide product information and recommendations to customers.
• Collaborate with other departments, such as shipping, billing &etc, to ensure timely and accurate order fulfillment.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate complex issues to senior representatives or supervisors.
• Stay up to date with product knowledge and industry trends to provide excellent customer service.
• Meet and exceed customer satisfaction goals and performance metrics.
• Continuously improve customer service processes and procedures.

Requirements

• Minimum Diploma holder or (No qualification candidate who had at least 2 years working expirence with E-COMMERCE )
• Prior Ecommerce Customer Service experience
• Excellent phone/email communication skills
• Ability to handle high volume customer interactions
• Strong problem-solving and decision-making abilities
• Effective time management skills
• Ability to multitask and prioritize tasks
• Detail-oriented and accurate data entry
• Experience with CRM and ticketing systems
• Familiarity with Ecommerce platforms and order workflows
• Able to work in a fast-changing environment and multi-task.

What’s In It For You:

• On job training provided
• Good learning environment on the working of e-commerce
• Valuable skills that are transferrable
• Work area will be located at Tampines- Walking distance to Tampines Hub/Tampines Safra
• 5.5 days work week (9 hours with 1-hour break, meals, and transport allowance is provided)

Overview

As a member of the Precinct Planning and Development Department under the Regional Health Systems Office (RHSO), you will be involved in the development of healthy precincts in the Western Region of Singapore in collaboration with key internal and external stakeholders and partners.

This is an individual contributor role. The successful candidate will be placed in an appropriate position based on experience.

Job Responsibilities

1. Develop and implement strategy/plan to develop the healthy precincts under your care
2. Identify internal and external partners and platforms for the development of healthy precincts, and engage and collaborate with them to enable successful on-ground activation
3. Develop and implement community health plan for the precincts under your care, with emphasis on preventive health and social-health integration
4. Track and review progress on implementation of community health plan for different focus areas
5. Secretariat work for meetings
6. Any other duties, projects or assignments by Reporting Officer and/or HOD

Requirements

• Bachelor degree in any discipline
• Minimum 2 years of working experience
• Knowledge and experience in planning, programme development, stakeholder engagement and management, and project management
• Able to think critically and strategically, with strong conceptual and analytical abilities
• Strong planning, project management and organisational skills
• Adept in stakeholder engagement and management to foster buy-in and collaboration
• Strong written and verbal communication abilities
• Resourcefulness in problem solving and resilient in overcoming challenges
• Ability to work independently and in a team
• Ability to work effectively under tight deadlines
• Knowledge of the Singapore healthcare system and/or population health models will be advantageous

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

Job Responsibilities

· Meeting with clients virtually or during sales visits

· Demonstrating and presenting products

· Ensure good after-sales service

· Establishing new business

· Maintaining accurate records

· Attending trade exhibitions, conferences, and meetings

· Reviewing sales performance

· Negotiating contracts and packages

· Working towards monthly or annual targets.

· Training will be provided

Job Requirements

Strong sales service mentality, proactive and willing to learn attitude

Experience in sales will be an advantage

Able to start immediately or within a short notice will be an advantage

Minimum 1 year experience on sales

Singaporean / SPR only

Job Details

Location: Bedok North

Working Hours: Monday - Friday (9AM - 6PM) and Saturday (9AM - 12.30PM)

Pay: Basic (DOC）+ Commission

Interested? PM for more info.

Send your resume to us

*Salary will commensurate with relevant work experience and qualification.

Provide administrative support to the regional community operations in leading a healthy lifestyle within the community.

Job Responsibilities

• Data entry, scheduling appointments and billing of services

• Staff on-boarding / off-boarding

• Receive and respond to all enquiries

• Inventory management of consumables and equipment

• Ensure data entry and billing activities are promptly and accurately captured in the respective database and/or systems within the stipulated timeline

• Ensure staff receives the appropriate access and equipment on the first day of work

• Ensure all relevant access and equipment are reclaimed / terminated on staff’s last day of work

• Ensure all enquiries are promptly and professionally handled within the stipulated timeline

• Ensure all relevant consumables and inventory are adequate to meet operational needs

• Any other duties assigned

Requirements

• Diploma in any discipline
• At least 2 years of working experience • Self-motivated and strong team player
• Meticulous and strong organizational skills
• Proficient in Microsoft Office (PowerPoint, Word and Excel)

• Effective written and verbal communication skill
• Able to work on weekends

Secretariat Functions:

• Maintain PopHealth HQ and RHSO Calendar of Events Maintain a schedule of meetings, ensure they are organized on a timely basis.
• Ensure all meeting proceedings and events are upheld in a timely and professional manner, e.g., ensure quorum, project slides and time keep for an efficient meeting.
• Track submission of presentation materials with stakeholders and circulate agenda materials ahead of meeting for well-planned forum.
• Write accurate and succinct notes of meeting and other needed documentation for timely approval and clearance.

Event management

• Participate actively in the planning and execution of events

Strategic, organisational planning and development:

• Support organizational planning, developmental and implementation activities based on strategic plans.
• With the guidance of team members, analyse Pophealth issues relevant for follow-up and curate agenda to drive discussions.
• Research, plan and provide operational support for management retreats, prepare presentation materials, document templates, reading materials and meeting minutes.
• Support and/or organise PopHealth HQ activities to strengthen the positioning and growth of the Regional Health System.

Non-clinical Incident Reporting:

• Work with stakeholders for incident reporting of non-clinical incidents and facilitate timely and complete submissions.

Other Assigned Projects and/or Portfolios

• To take on assigned projects and/or portfolios
• To carry out assigned tasks and achieve goals

About us:

Our story began in 2017 with only one goal in mind – reinventing the quality of life and there it is, Sheldon Global Pte Ltd. Who would’ve thought that we’d achieve it in a few years? We did. Starting with a lean team of 7, we brought a different perspective to home revamps. With over 45 siblings in our family, we continue and strive to provide affordable high-grade household items to solve your space constraints. With 7 major brands under our management, we will ensure to offer ample opportunities, training, and development programs that empower you to expand your skills and abilities.

Join us on our venture to become Singapore’s top retail and eCommerce enterprise. We are rapidly expanding and if you think you have what it takes, we would like to hear from you!

Basic Function of Position:

Schedule meetings and manage calendars, besides answering phone calls, emails, and messages. Taking accurate and comprehensive notes at meetings, helping with daily time management, running errands as requested and performing secretarial work, and providing senior managers with day-to-day administrative support.

*This is not a remote working position*

Roles & Responsibilities:

• Relief Director of administrative and other routine matters, allowing GM to focus on the management of the company
• Implementing Director’s instructions to the company, in strict accordance. Managing implementation issues and reporting back to GM on the degree of adherence and other feedback
• Coordinating and solving problems that straddle departments or do not fall under specific departments
• Relief Director of distracting routine tasks (i.e. mail, bills, telephone inquiries, etc.), to allow focus on management tasks
• Answering phone calls, assisting in inquiries and directing to relevant personnel
• Occasionally will be required to assist in retail sales and stock-taking
• Plan, schedule, and remind the Director of meetings and appointments
• Record-keeping of confidential and controlled documents
• Prepare minutes of meetings and correspondences meeting
• Prepare, monitor, and compile management reports, etc
• Perform full spectrum of administrative support
• Manage documents for quotations, proposals, projects, etc
• Provide support such as following up with departments and projects
• Provide administrative support such as filing, updating, and maintaining client and policy data
• Work with various business units, government agencies, and associations on behalf of the Managing Director
• Maintain proper filing system, including data management and file sharing for managing director
• Any other general duties as assigned by the Managing Director
• Have a strong work ethic and are eager to learn, including add-on services

Requirements:

• Diploma / Degree in any discipline
• Minimum 3 years of relevant work experience in a similar role preferred
• Class 3 Driving License
• High proficiency with MS Excel especially VLOOKUP
• Meticulous and able to work independently and as a team
• Able to work in a fast pace working environment
• Positive working attitude and pleasant personality to live and work well with colleagues
• Able to start work immediately
• Good interpersonal skills
• Is proficient in English
• Maintains confidentiality and exercises discretion
• Is detail-oriented and responsible

Benefits:

• Paid MC/ Hospitalization leaves
• Annual company retreats
• Outpatient/Medical reimbursement
• Dental allowance
• Open-space concept office
• Recreational facilities
• Free beverages and snacks
• Pet friendly office

About Us

Paper Carpenter is Singapore's one and only full fledged cardboard design agency. We use cardboard and other paper-based materials to create structures and products you would never believe could be made from paper. Proudly headquartered in Singapore with production facilities in Malaysia and China, and an omni-channel presence in Thailand, Japan and South Korea. At Paper Carpenter, its about more than just creating a sustainable world with Cardboard Carpentry™. We recognise that our success comes from people who are team players, being inventive and creating a fun-loving work environment. We are looking out for a creative and passionate digital marketer to join our creative team. We need a social media expert who is familiar with the latest trends, to execute innovative ad strong digital campaigns.

The Role

· Responsible for the development of company website using Shopify, copy-writing of related articles, photography, maintenance of website products.

· Provide strategy for online shopping platform to encourage more awareness and product sales.

· Work closely with internal design team to brainstorm marketable products.

· Design and create marketing collaterals including online advertisement, videos etc.

· Delivery of digital marketing and offline digital strategies by implementing campaigns that drives footfall to the website, sales conversion and increase customer retention.

· Management of all digital communications including eDMs, social media and Alibaba posting.

· Tracking and measure reports on the performance of website and social media posting.

· Optimize website with SEM/SO strategies.

· Experience in at least 1 or more e-commerce key channels for like Lazada, Shopify, Alibaba etc.

About You

· Diploma in Design/Marketing

· Minimum 2 years of proven working experience in equivalent position

· Advance in Adobe Photoshop & Illustrator

· Experience in search engine marketing including PPC and SEO and Google Analytics

· Good time management and ability to multi-task.

• Assist the Account Manager to plan & execute projects from conceptualization to installation to dismantling
• Supervise team members to ensure timely completion with quality finishing
• Liaise with service providers & consultants to ensure timely completion of projects
• Exercise judgment and project management skills to balance priorities and communicate to teams to meet and exceed project deadlines and commitments