About the role

Reporting to the Head of Vertical - Beauty, the Regional Key Account Support Intern will be part of the Beauty vertical and will be responsible in providing support for various marketing, communication and projects in the region. This 6-months full-time internship commences Dec 2024/ Jan 2025.

What you will be doing

• Collating of monthly Beauty reports from all entities
• Support the maintenance of Beauty vertical's SharePoint and updating of Beauty's ASPAC deck
• Consolidate statistical elements from various operation sites and achieve a monthly regional reporting vision of our business
• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
• Ensure the compliance with applicable legal requirements

The successful candidate

• Degree or Diploma in Business, Marketing or Communications preferred
• Strong proficiency in English (written & spoken)
• Analytical, with ability to translate complex requirements and data into effective solutions
• Strong marketing, project management and organizational skills
• Takes initiative and able to to work independently
• Advanced in MS Excel, Word, PowerPoint, MS Visio, MS Project

• Job Description
• Handle day-to-day operational matter relating to Accounts receivable (AR) and Accounts payable (AP) that includes but not restricted to review, verify, and reconcile sales invoices/job P&L with cash receipts from customers and posted into accounting system
• Perform data entry accurately and timely into the financial accounting system
• Prepare cash flow statement and weekly forecast for head office
• Manage petty cash and reimbursement claims from employees
• Review and monitor AR aging situation and payment status through follow up with relevant stakeholders
• Prepare full set of management accounts
• Liaise with external statutory financial auditor to prepare documentation and answer queries
• Compile relevant business documentation and existing filing system
• Maintain a good filing system to track recorded files that can be retrieved as required
• Assist the Finance Manager in Shared Service finance operation
• Uphold good internal controls on admin and accounting aspect
• Other administrative ad hoc duties as assigned

Operations Manager (Air & Sea)

Care-Way Hi-Tech Logistics (Pte.) Ltd.

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Our expanding freight forwarding company is seeking an experienced Operations Manager to lead our air and sea operations. This role requires extensive hands-on experience in both air and ocean freight sectors, with a focus on operational excellence and customer satisfaction.

Key Responsibilities

1. Manage and coordinate daily execution of air and sea shipments, including documentation, customs clearance, cargo handling, and build-up operations.

2. Ensure strict compliance with international trade requirements, regulations, and company policies.

3. Implement and monitor Operating Procedures and Service Level Agreements (SLAs) to ensure quality and efficiency.

4. Plan shipment movement to optimize cargo space utilization and export LCL consolidation.

5. Negotiate competitive rates and service terms with carriers, cargo agents, and approved vendors to maximize profitability.

6. Collaborate with head office, sales, and customer service teams to provide customer-centric solutions, develop trade lanes, and business networks.

7. Participate in joint sales calls and visit clients as needed.

8. Resolve escalated service issues promptly to maintain high customer service standards.

9. Develop and execute strategies, objectives, and metrics for operational excellence, aligning with the company's overall goals.

10.Prepare reports for senior management on department performance, project status, challenges, and opportunities for improvement.

11.Oversee procurement and capacity strategies across air and ocean logistics.

12.Accurately register job costings using internal freight systems for timely invoicing.

13.Lead and mentor a high-performing team.

14.Drive innovation and continuous improvement initiatives.

Key Accountabilities

• Oversee the overall performance of the operations department, ensuring the achievement of key performance indicators (KPIs) and key results areas (KRAs) while driving operational excellence.
• Safeguard the company's and customers' interests in all operational activities by leveraging expertise in trade compliance.
• Optimize budgets and resource allocation to maximize operational efficiency.

Ideal Candidate Profile

• Minimum 5 years of hands-on experience in both air and ocean freight operations
• Certified in Dangerous Goods handling and TradeNet declaration
• Relevant industry certifications (eg IATA, FIATA) preferred
• In-depth, practical knowledge of freight forwarding processes, including: Tariff management, Procurement strategies, Customs procedures and filings and International trade compliance
• Proven track record in leadership and team development
• Strong industry network, particularly with air and sea carriers at senior level
• Experience in creating and implementing OPs and SLAs
• Proficient with CCN platform, freight systems (Sysfreight preferred), and Microsoft Office suite
• Excellent communication, negotiation, and customer service skills
• Analytical mindset with a focus on process improvement and efficiency

What We Offer

• Competitive salary package with performance bonuses
• Career growth opportunities in a rapidly expanding company
• Opportunities to travel to overseas offices for work familiarization and cross-cultural experience
• Professional development and training programs
• Collaborative and innovative work environment

Candidates with strong potential but who may not fully meet all the qualifications for this Manager position may be considered for an Assistant Manager role.

To apply, please submit your resume and a cover letter detailing your relevant experience in both air and sea freight operations.

Only shortlisted candidates will be notified.

About the role

We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.

What you will be doing

• Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
• Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
• Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
• Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
• Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
• Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
• Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.

The successful candidate

Essential

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
• Strong understanding of sales processes and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.

Desirable

• Detail-oriented and highly organized.
• Proactive and able to work independently.
• Team player with a positive attitude and strong work ethic.

Sales Management:

1. Sales Strategy Development:
   • Formulate and execute effective sales strategies to achieve company objectives.
   • Analyze market trends and customer needs to uncover new sales opportunities.
2. Sales Operations:
   • Lead the sales team to achieve or exceed sales targets.
   • Monitor and report on sales performance regularly to management.
   • Build and sustain strong relationships with key customers and stakeholders.
3. Customer Relationship Management:
   • Ensure high levels of customer satisfaction by delivering exceptional service.
   • Address customer issues and complaints quickly and professionally.
   • Collect and use feedback from customers and stakeholders to enhance service delivery.

Wholesale Operations:

1. Wholesale Strategy Development:
   • Create strategies to expand wholesale distribution channels.
   • Negotiate contracts and pricing with wholesale customers and suppliers.
2. Account Management:
   • Manage relationships with wholesale clients and suppliers to ensure repeat business and loyalty.
   • Monitor wholesale sales performance and resolve any issues that arise.
3. Market Expansion:
   • Identify new market opportunities for wholesale products.
   • Develop and execute plans to enter new markets, including e-commerce.

Qualifications:

• Language Requirement: Japanese speaking ability is a MUST to liaise with Japanese clients.
• Educational Background: Degree in Business Administration, Sales, or a related field.
• Experience: Proven track record as a Sales Manager or in a similar role.
• Industry Knowledge: Strong understanding of supply chain management and logistics.
• Wholesale Experience: Experience in wholesale distribution and management.
• Skills: Excellent communication, negotiation, and interpersonal skills.
• Leadership: Strong leadership and team management capabilities.
• Analytical Skills: Ability to analyze data and make informed decisions.
• Technical Proficiency: Proficient in Excel and MS Office.

Additional Requirements:

• Travel: Willingness to travel as required.
• Client Entertainment: Ability to engage in client business entertainment if necessary.
• Driving License: A valid driving license is advantageous.

Please be informed that if you are interested in applying for a position, please email your resume in either Word or PDF format to [email protected]. In your resume, kindly include the following details:

1. Current Salary:
2. Expected Salary:
3. Availability:
4. Reason for leaving your current job:

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

Job Purpose

This position is responsible for targeting and hunting for new business with new customers by selling

APLL’s capabilities and solutions, with a strong focus on ocean freight.

Roles & Responsibilities

• Responsible to find the right target customers in APLL’s focused industries
• Able to hunt and close ocean freight business
• Able to build up relationship with customers and dig out the opportunities fitting into APLL’s

Capabilities and competencies

• Able to understand customers supply chain, find the pain points and sell the right solutions and demonstrated value to customers
• Maintain good relationship with existing clients, continuously improve the profitability and dig out new business opportunities.
• Ensure timely and accurate reports of target accounts, opportunities and sales calls.
• Follow up A/R and ensure the timely payment from the customers
• Responsible to follow the customer qualification and on-boarding protocols, including credit setup and contract coordination for customers

Qualification

• Minimum of a Bachelors, ideally with an MBA or related advanced degree in Finance, Economics or related field
• Excellent English language skills

Requirements

• Minimum 3 years’ experience in commercial role with rick knowledge of supply chain logistics and local market practice

Skill sets

• rospecting and targeting customer in focused products
• Excellent communication and presentation skills

Analytical skills

• Understanding of operational process
• Good knowledge in both international and domestic logistics
• Established network of customer and business relationships
• Relevant work experience in a supply chain division of an MNC or 3PL
• Be able to work in complex situation and under pressure

Key Result Areas

• Meet budget goals, including overall Revenue and CM targets for specific services
• Accounts generating at least minimum corporate CM
• Meet regional AR target
• Full compliance in sales system input

Sales Executive

Job Responsibilities:

• Responsible for securing new customers, maintaining and developing new revenue streams from existing accounts.
• 70% hunting new prospects with adequate time split on up selling to existing accounts.
• To generate and transform a minimum of those into profit generating business.
• Issuance of quotations, prepare RFQ, tender Bid, reviewing rates, etc.
• To provide Weekly Sales Progress Report to Management.
• Meet and exceed set Sales Targets in terms of generating revenue and contributing gross profit for the company.
• Maintain CRM (records of customer details / sales visits / sales progress).
• Ability to identify potential customers and register opportunities to provide supply chain solutions leading to revenue for the company.
• Negotiate with the accounts as per price guidelines given, looking to maximize profit margin.
• Follow up on customer communications in a timely and professional manner.
• Work closely with Customer Service and Operations on the execution of customer's quotation.

Qualifications & Job Requirements:

• Diploma/Degree in Marketing, Sales, Business Administration and Management or in a discipline related to Logistics & Supply Chain Management.
• Preferably with sales experience (2-3 years) in 3rd Party Logistics & distribution and / or Freight forwarding (Especially B2C / B2B2C / Small Parcel) and / or e-commerce Industry.
• Acute sense of hunting and developing new sales opportunities.
• Possess excellent communication skills in order to convey distribution services information clearly to both potential and existing customers.
• Ability to understand customers’ expectations and make value proposition to customers.
• Good proficiency in MS Office skills (Excel, PowerPoint, and Word) is needed in order to make proposal for target client.
• Independent and good motivation for Sales.
• Good in Sales Pitch and Negotiation Skills for new business.
• Excellent Customer Service & Team Player.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

About the role

The incumbent will directly report to a Hub Manager with the key objective of providing customer-focused solutions in support of operational objectives and business development strategies. The incumbent will also indirectly report to the Operational Excellence team, which governs the framework and methodology of continuous improvement projects.

What you will be doing

• Leverage on lean principles to increase operational performance and optimise warehouse resources, creating value for internal and external stakeholders
• Spearhead continuous improvement projects within the warehouse, from process gap identification to solution design and implementation, as well as operational change management
• Support the Operations Manager in the monitoring and analysis of performance data such as KPI and productivity reports, as well as financial data such as billing reports and account P&L
• Partner with the Key Account Manager in business development efforts through maintenance of customer satisfaction and solutioning of value creation opportunities
• Collaborate with subject matter experts from the Innovation, Automation, and Warehouse Management System (WMS) team to implement new technology or fine-tune existing solutions within the warehouse
• Contribute to the Operational Excellence (OpEx) community by sharing knowledge of best practices and new solutions, and participating in technical trainings and focus group workshops
• Support the OpEx core team in OpEx-led events and group collaterals

The successful candidate

• Degree in Engineering / Logistics / Supply Chain Management
• Project management and change management
• Strong in data crunching, analytical, conceptual and problem-solving abilities
• Knowledge in lean, six sigma, 5S, WMS
• Proficiency in Microsoft Office, Excel, Access, SQL
• Excellent interpersonal and communication skills

Job Description & Requirements

• Prepare quotation, delivery order, permit declaration, email to customers or overseas agent.
• Co-ordination and communication with various parties (including customers, carrier, co-loaders and overseas agents).
• Perform vessel space reservation (via phone, email, etc.)
• Monitoring and following up of import/export shipment and checking shipment status regularly.
• Attending phone calls from customers.
• Arranging local handling services.
• To keep all customer records and documents orderly filed and stored ensuring easy access and traceability.
• Handle costings and ensure prompt invoicing to customers & system.
• Perform other duties as assigned by superior.

Job Requirements

• Minimum GCE ‘O’ level or equivalent.
• Minimum 2 years' experience in freight, supply chain or logistics.
• Knowledge of incoterms is a must.
• Knowledge of permit declaration.
• Knowledge in Microsoft Office.
• Able to manage heavy workflow efficiently and well-organised.
• Interpersonal Skills.
• Able to work independently and initiative.
• Team player with sense of urgency
• 5-day work week.

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: SAP Logistics Solution Architect.

Job Requisition Number: AB005

Job Level: 8 to 10 Years experience in SAP Logistics

Location: Singapore

Prerequisites:

· 3 End to end greenfield implementation experience in S4 HANA is a must.

· Module experience mainy in SD MM with knowledge in WM, PP, PM, QM

· Must have done a Logistics SME/Solution Architect role previously.

Key Responsibilities

· You will be part of full project lifecycle experience including design, data, functional configuration, testing and post-go-live support experience

· Understand the project scope during the initial phase and be able to assign the right resources for the project.

· Oversee and manage logistics team member and be able to ensure quality assurance of the Logistic solution.

· Logistics SME will be responsible for resource management, solutions architecting, module solution design QA, and pre-sales activities.

· Assess and recommend solutions according to the scope and to resolve open design issues

· Identifies assesses and solves complex business problems for area of responsibility, analysis of situations or data requires an in-depth evaluation of variable factors

· Configuration of SAP Logistics module to support scope implementation; document configuration

· You are to have a hands-on and in-depth Logistics technical knowledge of all aspects of SAP workflows – administration, configuration, design, development and customization

· Develop Functional Specs for all relevant developments to support in SAP Logistics solutions and processes

· Develop / Update relevant Master Data Standards especially master data to support SAP Logistics solutions and processes

· Design metrics and reports to support operational and management reporting for SAP Logistics

· Oversee and review integration test scripts

· Ensure completion of unit testing, integration testing and support user acceptance testing

Key Requirements:

· Must have at least 8 to 10 years of strong working experience in SAP Logistics area.

· A must to have at least 4-6 full life-cycles SAP SD MM module and project hands-on experience in business process redesign

· Must have SAP logistics experience with very strong technical and functional skill

· Must to have S4 HANA experience

· Experienced in supporting testing and data migration experience, as well as drafting of specification for reports, interface, enhancement, forms.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Responsibilities:

• Assist the Manager to oversee and ensure the smooth running of department.
• Ensure inbound & outbound shipments are accurate and the receiving, picking, packing and staging of goods are in accordance with the highest levels of productivity.
• Participate in establishing work schedules. Ensure work schedules are correctly implemented and jobs are assigned effectively.
• Review & convert the customer’s specification and requirement to in-house specification.
• Liaise with internal & external parties for all Operation’s matter.
• Focus on improvement projects for Operations.
• Focus on meeting both Internal and External KPI.
• Train employees on the proper procedures for each customer account. Monitoring their performance and progress. Maintain current work procedures (SOP).
• Maintain customers’ required quality standards.
• Maintain a clean, neat and orderly work area. Assist in maintaining the security of the warehouse. Conduct operations in a manner which promotes safety.
• Assure the integrity of the inventory and oversee physical inventories. Work directly with Inventory Controller in resolving discrepancies.
• Involved in continuous improvement/cost management/cost rationalization/workflow improvement.
• Maintain staff discipline, morale, and departmental harmony.
• Look into customer’s complaint & issues.
• Other responsibilities stated in Quality Manual and Quality Procedures Manual.
• Ensure the efficient and safe operation of all materials handling equipment.
• Perform other duties as required or assigned by Supervisor/Manager & Management.

Requirements & Qualifications:

• Minimum 3 years of working experiences in logistics / operations but fresh grads are welcome to apply.
• Recognized Diploma / ITE preferably in Logistics / Supply Chain / Operations Management
• Strong interpersonal and communication skills
• Excellent analytical, problem solving, troubleshooting and communication skills.
• Eager to learn and inquisitive by nature.
• Proficient in English, knowledge of different languages would be an advantage to communicate more fluently.
• Able to multi-task and work independently in a fast-paced environment.
• Positive attitude, meticulous, and possess good organizational skills.
• Basic proficiency in Microsoft Excel, Word, PowerPoint and Outlook.

Lighthouse Logistics Pte Ltd is a local Logistics Solutions Provider, encompassing Project Logistics & Contract Logistics (including Freight Forwarding).

We are looking for a passionate and results-oriented General Sales Manager to drive revenue. This pure Commercial role is responsible for generating leads, making sales calls, developing and meeting sales targets, including developing a Sales team.

To be successful as a General Sales Manager, you should be an inspired self-starter and able to develop and drive sales growth. Ultimately, a top-notch General Sales Manager should be able to formulate and execute go-to-market strategies, build rapport with customers, close sales and also build & drive the Sales team.

The successful candidate is likely to be able to stand on his/her own feet to develop business around our partners’ capabilities. Whilst we are asset light, the successful candidate is likely to work closely with our partners to develop win-win strategies.

Project Logistics

General Sales Manager (Project Logistics)

Roles & Responsibilities

• Ensure the overall P&L of the division.
• Develop / implement a Project Logistics Strategy to support the overall Sales and marketing strategy.
• Provide monthly report to the Management highlighting business performance, competitive landscape and recommendations for increasing revenue.
• Lead the procurement efforts of new businesses to boost sales.
• Seek new business opportunities and establish contacts within the agreed and defined target customer in the O&G Industry.
• Develop / Assist the sales team to grow and manage existing Project Logistics customers trading today.
• Assist procurement and operational team members in project moves & and building RFP tender responses.
• Liaise with sub-contractors and 3rd party service providers on the strict guidelines given to them in order to meet customer expectations.
• Develop full-scale project execution plans and related communication documents.
• Manage the sales cycle for all Project Logistics accounts from the contact stage to the post-closing stage for all sales personnel to ensure all customer requirements are well understood and responded to taking into consideration the capabilities offered by the company.
• Deliver agreed revenue and shared objectives on a monthly, quarterly and annual basis; achieve the monthly KPI’s.
• Review and track progress against revenue and targets; analyze sales/revenue reports; recommend and propose changes to existing plans and operating budgets; implementing approved changes.
• Work closely with other internal departments and stakeholders through regular meetings to ensure client/ contractual needs and expectations are communicated to achieve positive results.
• Proactively work with the Finance Department to ensure all payments are collected within the agreed timelines as per the credit terms the customer has with the company.
• Ensure all customer visits, opportunities and any other customer information are updated into CRM in line with the requirements and expectations.
• Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during each project cycle.
• Set and continuously manage project expectations with team members and sub-contractors.
• Manage tasks and responsibilities which may include delegation to appropriate personnel.
• Identify and resolve issues and conflicts within the project team and among the sub-contractors
• Plan and schedule project timelines and milestones and track it.
• Develop and deliver progress reports, proposals, requirements documentation and presentations.
• Proactively manage changes in project scope, identify potential crisis and design contingency plans.
• Train, motivate and supervise project team members and sub-contractors and influence them to take positive action and accountability for their assigned tasks.
• Make sure of billing of each job on a timely manner and as per the agreed contract terms and make sure that AR targets are met.
• Other ad hoc duties as assigned by management.

Requirements

Key Competencies

1. Behavioural

• Result Oriented and Bottom-line, with no Excuses Execution
• Coachable
• Excellent planning, time management, collaboration, decision making, organization, presentation and negotiating skills
• Strong background in client relationship management and a proven track record in business procurement, development and growth
• Demonstrated success in managing (KPI’s) Key Performance Indicators
• Manage customer situations promptly and professionally meeting commitments for service and assistance
• Ability to prepare and present company materials suited to the client
• Able to lead, manage and inspire a team of sales persons

2. Communication

• Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from management, employees, clients and vendors

3. Technical

• In-depth knowledge of all products and services

Lighthouse Logistics Pte Ltd is a local Logistics Solutions Provider, encompassing Project Logistics & Contract Logistics (including Freight Forwarding)

We are looking for a passionate and results-oriented General Sales Manager to drive revenue. This pure Commercial role is responsible for generating leads, making sales calls, developing and meeting sales targets, including developing a Sales team.

To be successful as a General Sales Manager, you should be an inspired self-starter and able to develop and drive sales growth. Ultimately, a top-notch General Sales Manager should be able to formulate and execute go-to-market strategies, build rapport with customers, close sales and also build & drive the Sales team.

The successful candidate is likely to be able to stand on his/her own feet to develop business around our partners’ capabilities. Whilst we are asset light, the successful candidate is likely to work closely with our partners to develop win-win strategies.

Contract Logistics

General Sales Manager – Contract Logistics (including Freight Forwarding)

Roles & Responsibilities

• Ensure the overall P&L of the division.
• Develop / implement a Project Logistics Strategy to support the overall Sales and marketing strategy.
• Provide monthly report to the Management highlighting business performance, competitive landscape and recommendations for increasing revenue
• Lead the procurement efforts of new businesses to boost sales
• Seek new business opportunities and establish contacts within the agreed and defined target customer in the O&G Industry
• Develop / Assist the sales team to grow and manage existing Project Logistics customers trading today
• Assist procurement and operational team members in project moves & and building RFP tender responses
• Liaise with sub-contractors and 3rd party service providers on the strict guidelines given to them in order to meet customer expectations
• Develop full-scale project execution plans and related communication documents
• Manage the sales cycle for all Project Logistics accounts from the contact stage to the post-closing stage for all sales personnel to ensure all customer requirements are well understood and responded to taking into consideration the capabilities offered by the company
• Deliver agreed revenue and shared objectives on a monthly, quarterly and annual basis; achieve the monthly KPI’s
• Review and track progress against revenue and targets; analyze sales/revenue reports; recommend and propose changes to existing plans and operating budgets; implementing approved changes
• Work closely with other internal departments and stakeholders through regular meetings to ensure client/ contractual needs and expectations are communicated to achieve positive results
• Proactively work with the Finance Department to ensure all payments are collected within the agreed timelines as per the credit terms the customer has with the company
• Ensure all customer visits, opportunities and any other customer information are updated into CRM in line with the requirements and expectations
• Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during each project cycle.
• Set and continuously manage project expectations with team members and sub-contractors
• Manage tasks and responsibilities which may include delegation to appropriate personnel
• Identify and resolve issues and conflicts within the project team and among the sub-contractors
• Plan and schedule project timelines and milestones and track it
• Develop and deliver progress reports, proposals, requirements documentation and presentations
• Proactively manage changes in project scope, identify potential crisis and design contingency plans
• Train, motivate and supervise project team members and sub-contractors and influence them to take positive action and accountability for their assigned tasks
• Make sure of billing of each job on a timely manner and as per the agreed contract terms and make sure that AR targets are met
• Other ad hoc duties as assigned by management.

Requirements

Key Competencies
1. Behavioural

• Result Oriented and Bottom-line, with no Excuses Execution
• Coachable
• Excellent planning, time management, collaboration, decision making, organization, presentation and negotiating skills
• Strong background in client relationship management and a proven track record in business procurement, development and growth
• Demonstrated success in managing (KPI’s) Key Performance Indicators
• Manage customer situations promptly and professionally meeting commitments for service and assistance
• Ability to prepare and present company materials suited to the client
• Able to lead, manage and inspire a team of sales persons

2. Communication

• Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from management, employees, clients and vendors

3. Technical

• In-depth knowledge of all products and services

Person Specifications

• Diploma/Degree in Sales or any other discipline relevant to the supply chain or logistics industry.
• Working experience in logistics or supply chain in a freight forwarding. environment will determine the designation. Candidates serving the Oil & Gas industry will have an advantage.
• Good presentation and communication skills.
• Possesses good Excel (intermediate and above) and Powerpoint skills.
• Result-oriented, sales focused, process driven, task manager, organizer and planner, customer orientated with good interpersonal skills are the key success factors in this position.
• Good sales track record.
• Hands on operational person who will get involved in operations especially during onboarding of new customers.
• Independent, self-motivated team player.

Additional Notes

The right candidate will be able to hit the ground running and immediately start opening doors with a short / mid / long term strategy that ensures consistent development in line with the operational capabilities of the business.

The right candidate will want to continually grow opportunities to be recognized as a Key Player in the Company.

Responsibilities:

· Develop and implement the accounting system and financial management/internal control policies for all four companies, while managing operational risks and providing timely feedback.

· Review the compliance of original vouchers, process accounting entries, and prepare financial statements and analytical reports on schedule to support effective decision-making.

· Execute tax planning strategies, maintain relationships with tax authorities, and ensure compliance with business and tax regulations to minimize operational risks.

· Prepare, execute, and evaluate the company's financial budget and performance.

· Perform other ad-hoc tasks as assigned by management.

Requirements:

· Bachelor’s degree in finance or a related field, with over 5 years of financial experience or at least 2 years in a management role within a relevant industry.

· Strong sense of responsibility, ability to work under pressure, and excellent interpersonal skills, with a team-oriented mindset.

· Preferences will be given to candidates with experience in financial management for shipping industry

· Open to Singaporean citizens or Singapore Permanent Residents only.

Summary:

The ESC Transportation Operations Manager will work with logistics business leads to define and manage roadmaps and manage operations to effectively deliver on the ESC program objectives. Review impacts to logistics and develop mitigation strategies. Influence decisions and change management through collaboration, leadership and a customer-focused approach. Provides functional subject matter expertise and anticipates customer's needs. Interface with multiple vendors and partners to gather and synthesize detailed business requirements.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that impact customer satisfaction and improve customer experience 
• Serve as the main point of contact for customer queries / problems regarding ESC
• Build and present executive ready presentations and written reports to major stakeholders
• Lead project calls discussing progress, risks, challenges and ultimately facilitate decision-making
• Communicate key operational milestones to all key stakeholders and drive alignment
• Review engineeering design drawings and align within project scope
• Work with planners and PM's and create plans to support preplanning and on time delivery
• Own information gathering and evaluate restrictions and regulatory requirements that impact supply chain
• Monitor operations and coordinate with forwarders and suppliers for on time delivery
• Proactively identify and developing mitigation strategies for risks and logistics impacts
• Maintain and report on supplier and forwarder performance to agreed SLO's, risk and priorities
• Ensure projects follow the proper project management life cycle and include proper documentation such as project charters, documentation for public consumption, technical and end-user documentation, document storage and controls
• Organizes and manages project activities across vendors, carriers, factories, contract manufacturers
• Conduct post-implementation reviews (i.e., evaluate performance against defined project goals)
• Analyze late orders and / or damanges and provide root cause analysis
• Support RFI / RFQ processes and benchmarking
• Manage regional and local transportation matters as they arise and as required by the customer
• Collaborate with ESC project team to build consistency in all processes and procedures
• Stay up to date with the latest trends, benchmarks, best practices and advancements in supply chain, including emerging tools, techniques and best practices and apply new knowledge to improve processes

About the role

We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.

What you will be doing

• Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
• Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
• Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
• Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
• Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
• Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
• Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.

The successful candidate

Essential

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
• Strong understanding of sales processes and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
  

Desirable

• Detail-oriented and highly organized.
• Proactive and able to work independently.
• Team player with a positive attitude and strong work ethic.

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The incumbent is responsible for helping accelerate growth in the SG fulfilment business by capitalizing on various growth opportunities, driving revenue generation, and ultimately contributing to the business’ growth targets sustainably. Also responsible for providing support on various other initiatives such as market research and marketing.

Responsibilities

• Support country head in discussions with sales channels (SG sales head, China Sales Office commercial) to ensure that there are sufficient opportunities that meet the qualification criteria entering the pipeline
• Partner sales channels to understand gaps in product, pricing and strategy to drive improved top-of-funnel pipeline
• Drive top-line growth based on internal and external leads aligned to the fulfilment sales target.
• Own and build sales pipeline to track progress and prioritise opportunities, including providing updates to Country head and Core SG management team
• Engagement with prospective clients to understand fulfilment requirements, and working with internal stakeholders to provide solutions.
• Implement effective sales strategies to accelerate pipeline velocity and drive conversion rates.
• Support country head in strategic sales planning and implementation and support marketing and product development programs, targeted towards existing and new Ninja Van customers.
• Independently prepare, draft and review presentations with customers.
• Lead commercial negotiations with clients, including cross selling various products aiming to push for new wins.
• Work with operations manager to develop cost-based quotations for customers
• Work closely on contract negotiation and engagements between clients and legal team.
• Handle inquiries and perform related duties including ad hoc and fulfilment related tasks as assigned.
• Assess market opportunities and insights to build new segments for potential business growth
• Provide insights and recommendations to inform strategic decision-making and business planning.
• Collaborate with the marketing team to develop promotional materials, presentations, and sales collateral.
• Assist in the development of marketing campaigns and initiatives to support sales objectives.
• Provide input and feedback on marketing strategies based on customer feedback and market insights.

Requirements

• At least 2 years of extensive experience in sales, business development and marketing
• Experience in 3PL logistics business development or eCommerce logistics is preferred.
• Track record in managing and growing customer portfolio aligned to target given
• At least a degree in any field
• Strategic, innovative, and creative personality with a strong business acumen
• A passion for working in and managing a fast-paced, collaborative environment
• Sales/ Business development or account management experience in eCommerce Logistics market
• Strong existing working relationships with clients
• Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
• Proficiency in English (Reading, Writing & Speaking)

Job Scope

• Sales Order Excellence: Take the help of our sales order process, ensuring each customer’s journey from order to fulfillment is seamless and satisfying.To manage the accounts assigned to you by increasing the sales and developing new sales
• Logistic Coordination : Assign to SG logistics management , keeping our warehouse operations effective , support regular stock takes that inform business strategy and support sales success.
• Strategic Material & Stock Coordinating: Play a vital role as team member for internal Sale and Operation to collaborate with PMC , Sales and Product team to ensure stable supply chain and quality .
• Operational Dynamo: Propel efficiency through your involvement in the inbound and outbound logistics, demonstrating an eye for improvement and a knack for problem-solving.
• Customer Success Advocate: Act as a key contributor to our commitment to customer satisfaction, where your efforts in order execution and delivery management result in triumphant customer experiences.
• Other tasks assigned by supervisory or management

• Candidate must possess at least a diploma or above cert
• Excellent communication, interpersonal and presentation skills
• Able to work both independently and as an effective team member
• Bilingual proficiency in Mandarin and English will be advantageous
• at least 2 years relevant experience

• Performance Bonus: Our company recognizes and rewards high performance with competitive bonuses tied to your results.
• Restricted Stock Units (RSUs): We issue RSUs to contributors, offering you a stake in the company's success and aligning your interests with our long-term growth.
• Collaborative Work Environment: Join a team that values innovation, collaboration, and continuous improvement.

Responsibilities:

• Assist driver in the delivery of goods.
• Load and unload goods from the delivery vehicle.
• Handle simple documentation tasks related to deliveries.
• Maintain the cleanliness of the delivery vehicle.
• Perform other duties as assigned by the Supervisor.

Requirements:

• Physically fit for tasks involving loading and unloading of goods.
• Able to start work immediately or within a short notice period.
• Basic proficiency in reading and writing simple English.

Additional Information:

• Working Location: Alps Ave.
• Working Hours: 5.5 working days
• Company Transport: Pick-up points - Bedok, Pasir Ris, Tampines, Punggol, Sengkang.

How to Apply:

Interested applicants may click 'Apply' or contact the Recruitment Team via WhatsApp at +65 97815157 (Lijun).

Job Description:

As a Warehouse Assistant, you will be responsible for the efficient and safe handling of shipments within the warehouse. Your duties will include loading and unloading shipments, securing goods for transportation, and maintaining a well-organized storage facility. You will play a crucial role in ensuring the timely and accurate movement of products through the supply chain.

Responsibilities:

• Load and unload shipments onto trucks, containers, or other transport modes.
• Secure shipments to prevent shifting and ensure the safety of goods during transportation.
• Unload shipments into designated locations within storage facilities.
• Move items manually or using specialized equipment, such as forklifts and pallets.
• Guide truck drivers onto loading docks.
• Inspect shipments on arrival, during storage, and before dispatch.
• Follow safety policies and regulations when moving freight or handling equipment.

Requirements:

• High school diploma or equivalent.
• 1-5 years of experience working in a warehouse setting or in logistics; experience in operating material handling equipment preferred.
• Certification to ride a forklift truck preferred.
• Must be able to work well in a team.
• Ability to read, write, and follow instructions; able to work independently with little guidance.
• Ability to stand or walk for extended periods, bend, and lift heavy materials.
• Ability to operate computers and relevant warehouse management software.
• Willingness to work flexible hours, including overtime and weekends.

Additional Information:

• Working Location: Alps Ave.
• Working Hours: 5.5 working days, Day and Afternoon shift. Afternoon shift allowance provided.
• Company Transport: Pick-up points - Bedok, Pasir Ris, Tampines, Punggol, Sengkang.

How to Apply:

Interested applicants may click 'Apply' or contact the Recruitment Team via WhatsApp at +65 97815157 (Lijun).

Responsibilities:

• Transport containers or loose cargo from one location to another safely and efficiently.
• Ensure the safety of cargo and the vehicle during transportation.
• Handle simple documentation tasks related to cargo transportation.
• Perform daily vehicle checks and ensure the vehicle is in good condition.
• Perform ad-hoc duties as required.

Requirements:

• Physical fitness for handling and lifting heavy loads.
• Valid Singapore driving license (Class 4 / 5).
• Able to start work immediately or within a short notice period.
• Proficient in reading and writing simple English.
• Ability to work independently.

Additional Information:

• Working Location: Alps Ave.
• Working Hours: 5.5 working days
• Company Transport: Pick-up points - Bedok, Pasir Ris, Tampines, Punggol, Sengkang.

How to Apply:

Interested applicants may click 'Apply' or contact the Recruitment Team via WhatsApp at +65 97815157 (Lijun).

Job description

· Handles customer enquiries (Export/ Import/ Transhipment / Customer Service)

· Coordinate with agents for rates/ bookings/ shipment arrangement.

· Handle SEA/AIR shipment and ensure all documents

· Create and issue invoice to customers

· Arrange deliveries and follow up with vendors and customers to ensure final destination of shipments

· Perform declaration of permit

Job Type: Permanent

Salary: $2,500.00 - $2,800.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Flexible schedule

Schedule:

• Day shift
• Night shift
• Weekend availability

Supplemental pay types:

• 13th month salary
• Overtime pay
• Yearly bonus

Education:

• GCE 'O' Level or GCE 'N' Level (Preferred)

Work Location: One location

Responsibilities

• To develop the overall local operational strategy and direction for Warehouse/ Air / Sea Freight Forwarding teams in accordance and alignment with the Company’s strategy.
• Plan on key decisions pertaining to the day-to-day activities for the Air/ Sea Warehouse department, consulting with senior management when necessary.
• To develop/ enhance current eCommerce logistics operational strategy.
• Initiate, manage and implement new project for eCommerce accounts, logistics and transportation network optimization
• Design solutions and work closely with Customer Services team
• Review and implement the eCommerce business to align with company's direction
• Working closely with various partners in Asia in developing the supply chain solution globally for eCommerce Fulfillment
• Set and follow up SOP, traffic flow, communication with customers and overseas counterparts
• Oversee day-to-day e-fulfillment and parcel operations
• Manage operations team and ensure delivers quality and accuracy result according to SOP

Requirements

• Degree in Supply Chain Management, Logistics or related disciplines.
• The experience in eCommerce Logistics is an asset.
• Extensive knowledge on Air / Sea freight forwarding, Warehouse Management
• Minimum 5 years’ experience at managerial level in a 3PL
• Ability to work with stakeholders from all parts of the business including top senior management and junior members
• Excellent analytical skills
• Able to cope with fast-pace environment, self-initiative and work independently
• Hands-on knowledge in WMS, eCommerce marketplaces and fulfillment software would be an advantage
• Good command of both spoken & written communications

Responsibilities

• Responsible for all air/sea import/export operations
• Overall planning and organizing of the daily air and ocean export cargo
• Coordinate with customers, overseas agents, co-loaders and contractors
• Play the role of the inside sales to handle customer's enquiries and quotations
• Ensuring that the SG customer service and operational warehouse processes meet the set SOP and always aim to be in the best in class in the aviation industry
• Identifies training needs and opportunities to develop a highly skilled functional department
• Good management of the warehouse process and ensuring both operational teams (Ops/CS and warehouse) are aligned
• Set clear objectives, directly linked to the business strategy and guide the team to achieve company targets and performance standards
• Ensure that all processes meets the statutory requirements of the Aviation industry

Requirements

• At least 5 years of supervisory experience, added advantage if incumbent has previous exposure in the freight and logistics sector
• Diploma in logistics or freight related discipline
• Effective interpersonal skills, including effective communication
• At least 2 years exposure in the freight and logistics sector
• Good knowledge for Air Export business especially on documentation and customs clearance
• Possess high initiative with good interpersonal, verbal and written communication skills in English
• High attention to detail
• Added advantage if the incumbent has both air and sea freight forwarding experience

About the role

• Head administrative duties as per SOP and Working Instructions

• Manage purchase requisition one workday upon request from Warehouse Manager

• Checking of vendor invoices before approval within stipulated time given

• Query vendors on discrepancy in invoices immediately upon discovery

• Handling communication with stakeholders to ensure completeness of service in accordance to client’s SOP

• Executing operational task from Freight Ops Team on site within four hours

• Attending and responding E-mails for Ops/Whse Team members promptly

• Other ad hoc duties as assigned by Warehouse Manager

• Manage Warehouse Personal Import / Export Shpts Scanning and Data Entry

• Manage Inventory and good housekeeping

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations.

• Ensure team understanding and implementation on Bollore’s Value in daily work behaviors.

• Plan and monitor team performance including give coaching and counselling needed to deliver expected.

• outcomes

• Plan and monitor team development together with HR Division

• Ensure updated Job Description availability for the team by coordinating with HR Division

• Ensure all changes in Department / Section communicated properly to the team.

The successful candidate