• Reporting and updating of daily KPI for ASEAN
• Managing and resolving customers complaints
• Collating and updating of various logistics information (Warehouse productivity, stock ageing, costs etc)
• Verifying invoice cost on warehouse, inbound/outbound cost
• Verifying ad-hoc cost for shipment invoices (DHL/Fedex)
• Updating and summarising incoming shipment report, inbound movement report and outbound shipment report
• Requesting for quotations from freight forwarders for both import and export shipment
• Cycle Counting using SAP to check physical stock using warehouse counts
• Coordinating monthly billings and subsequently hosting monthly department meeting
• Communication and coordination with leading logistics service providers and warehouse employees
• Other ad-hoc tasks may assigned

Responsibilities

• Able to manage large volume of shipping documentations accuracy checking for compliance and audit purpose.
• Ensures complete and accurate switched shipping documents, including vendors' documents, received from bonded provider - to be e-filed for purchase and sales recognition ( system vs. actual vs. data interface received at Accounting ), and audit purposes.
• Check accuracy' for submissions related to non-trading and payment for Navision invoices received from bonded provider - for submission to Accounting.
• Ensure Original Navision invoices with authorised signatory are dispatched to the correct parties, where applicable .
• Check accuracy of monthly insurance declaration for submission to Accounting
• Check accuracy of operational freight invoices payable by Singapore within the month, where applicable.
• Ensure correct GST classifications for reporting and confirmation to Accounting.
• Communicate and follow-up with relevant parties for monthly overdue accounts payable and accounts receivable status list for payment schedule.
• Manage operational fixed assets status with relevant parties for up-to-date status, and annual report co-ordination.
• Ensure counter-measure and follow-up for operational issues related to payment from bonded provider - to eliminate recurrences.
• Study and implement new initiatives/ projects as assigned by Manager.
• Open to take on new assignments by Manager.

Requirements

• Minimum Diploma, 'A' levels or equivalent study.
• Minimum 3 - 4 years of relevant working experience.
• Basic knowledge in Trade Compliance related; Managing payment invoicing knowledge or experience.
• Receptive to working with diverse team of differing culture and nationalities (internal and external)
• Intermediate excel, PowerPoint presentation & reporting.
• Ability to travel (mainly ASEAN countries).

HOW TO APPLY:

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Kong Ai Huong (Ellie)
EA Personnel Reg No: R24121212

About the role

A solution orientated Procurement Executive who can formulate and drive a consistent approach towards all sourcing, negotiation, purchasing and tendering activities, to ensure value for money is maximized and cost savings generated. She/he will always ensure that all purchasing activities support and strengthen the strategic objectives of the overall organization.  

What you will be doing

• Co-ordinate, facilitate and manage Procurement processes - Sourcing, RFQ, Negotiation, Vendor Management etc 

• Drive for cost reduction initiatives, promote sustainable sourcing and continuous business processes improvement 

• Gather data, market analysis and information of commodities to support plans and decisions (Bench Marking Exercise) 

• Engage with Operations teams to deliver added value products and services 

• Attend to Operations’ feedback and assist in resolving problems with suppliers 

• Support backend offices such as HR, IT, QHSE, Facility etc. in sourcing and negotiation activities 

• Work closely with Legal in contract negotiation with suppliers 

• Support Procurement team in day-to-day Procurement task and provide administrative support 

The successful candidate

• Degree/Diploma in Business or Supply Chain fields 

• Ideally 5 years working experiences. Experienced in purchasing and logistics is an advantage 

• Proficient in Microsoft office 

• Smart time management of workload, resourceful and able to perform and accomplish the tasks assigned under tight schedule 

• Innovative/creativity, high integrity, and takes initiative/challenge 

• Strong interpersonal/communication skills and effective problem-solving skills 

• Team player in a fast pace and dynamic environment 

• Basic understanding of purchasing workflow & process 

About the role

Reporting to the Regional Account Manager, Asia Pacific, the Regional Key Account Support Intern will be part of the Luxury Fashion vertical and will be responsible for developing key materials to support vertical growth in Asia Pacific. This 6-months full-time internship will begin in January 2025.

What you will be doing

• Support the updating and maintenance of existing communication content (such as newsletters, workshops etc.)
• Support existing account through problem solving
• Help to develop Gantt chart for Project management follow-up
• Assist in Project management follow-up and milestones commitment
• Support countries during tender phase through vendor follow-up and DACs

The successful candidate

Essential

• Undergraduate in Business / Sales / Supply Chain
• Analytical, with the ability to translate complex requirements and data into effective solutions
• Team player, ability to work effectively across all levels from management to operators and across different functional areas
• Strong project management, planning and organizational skills
• Able to work independently
• Advanced skills in MS Excel, Word, Powerpoint

Desirable

• Working knowledge of MS Visio, MS Project will be a plus

About the role

Reporting to Vice President, Air, this internship role will have the opportunity to work with the different entities on exciting projects as well as to analyse various reports to provide information to our Regional Air Freight team for strategic business decisions. This 6-month full-time internship commences Dec 2024/Jan 2025.

What you will be doing

• Prepare monthly reports relating to air freight activities
• Detect irregular data from the reports and analyse the root cause
• Perform ad-hoc analysis as per requested by stakeholders
• Follow up with entities on the issues and/or comments of working reports
• Be involved in Middle Office Air Dashboard Enhancement Project
• Work with OMC on various projects on data management
• Maintain the BSA contract library
• Support RFQ activity to carriers for 2025 capacity

The successful applicant

Essential

• Polytechnic or university undergraduate or graduate in Business Management, Data Analytics, Data Science or related fields
• Meticulous, analytical, and can work independently
• Good interpersonal and communication skills
• Proficiency in MS Office (Excel, PowerPoint, Word)
• Good command of written and spoken English
• Knowledge in PowerBI and/or Tableau

Desirable

• Keen to learn, fast learner
• Systematic, organized and able to multi-task
• Able to work under pressure in a dynamic, fast-paced environment to meet tight deadlines
• Team player with positive attitude

1.    To perform Data Analysis and Reporting
a.    Analyse and generate reports of Asia Pacific data on Customer Backlog (CBL) 
b.    Work with Sales Logistics Customer Interface Team to ensure data quality and track the progress of CBL.
c.    Perform data validation, identify the root cause and resolves issues to improve the order fulfilment rate and overall impact on customer service level. 
d.    Write complex SQL queries to extract, transform, and aggregate data from large databases efficiently. 
•    Utilize Common Table Expressions (CTEs) to create temporary result sets and simplify query readability. 
•    Leverage Window functions to perform advanced analytical operations, such as ranking, partitioning, and aggregations, within SQL queries.
•    Optimize SQL queries for performance by using appropriate indexing strategies and query execution plans.
•    Employ various JOIN operations (INNER JOIN, LEFT JOIN, FULL OUTER JOIN) to merge data from multiple database tables efficiently.
•    Create subqueries and correlated subqueries when necessary to retrieve specific subsets of data.
•    Implement conditional logic and CASE statements within SQL queries to handle complex data transformations.

e.    Continuously optimize SQL queries for performance, scalability, and maintainability. 
f.    Monitor and tune database performance to ensure efficient data retrieval.

2.    To build and enhance scripts / dashboards to support Process Automation
a.    Build and enhance Power BI dashboards with existing databases (SQL database, etc.) on different Order To Cash (O2C) topics.
b.    Maintain and improve current Power BI dashboards, including enhancing SQL scripts in databases and DAX measures in Power BI.
c.    Provide technical support to resolve data-related issues and troubleshoot problems in dashboards, and reports.
d.    Develop Python scripts to streamline and automate manual data transformation processes. 
e.    Identify repetitive data preparation tasks and create reusable Python scripts to perform data cleansing, formatting, and aggregation. 
f.    Continuously optimize and enhance Python scripts for performance, scalability, and efficiency.

3.    Cross-Functional Collaboration
a.    Collaborate and align with central departments / stakeholders to support in achieving sales targets.
b.    Manage multiple projects simultaneously, ensuring timely delivery of data analysis and reporting solutions. 
c.    Collaborate with project stakeholders to define project scope, objectives, and deliverables.

About the role

When looking for a solution for a problem, knowing the law is only half of the equation.

Reporting to the Regional Ethics & Compliance Director in our Asia-Pacific office, this role aims to impart you with a practical experience to deal with the practice of compliance.

This role will support the implementation of the CEVA Compliance program across Asia-Pacific and ensure CEVA's compliance with E&C regulations, principles, and standards in Asia-Pacific.

This 6-month full-time internship commences Dec 2024/Jan 2025.

What you will be doing

Principal Responsibilities

• Assisting in the implementation of CEVA Compliance Program in APAC
• Brainstorming, sourcing, and implementing solutions to improve compliance processes such as Trade Compliance, Regulatory Compliance and Governance
• Driving Asia-Pacific’s Ethics & Compliance innovation
• Assisting in the preparation of Standard Operating Procedures
• Raising the visibility of the Ethics & Compliance department and educating our internal clients

The successful candidate

Essential

• Undergraduate Degree in the relevant area, including Law or Compliance
• General knowledge in Ethics & Compliance ie. Anti-Bribery and Anti-Corruption internal laws, Trade Compliance, Data Privacy and Competition Laws in Asia-Pacific
• Proactive, collaborative, meticulous and eager to learn
• Reliable, respectful, and responsive
• High standard of ethics and ability to handle sensitive and confidential information
• A curious mind that frequently questions: How can we do this better?

Desirable

• Technologically savvy
• Process driven

Conduct fuel farm operations

• Overseeing log on fuel quality checks, defueling and refuelling
• Allocate resources operate fuel bridger and aviation specialised vehicles (ASV) based on operational plans

Perform maintenance operations

• Review logs from daily inspection, functional checks and raised defects identified
• Conduct checks on maintenance work of in-house equipment, facilities and vehicles to ensure adherence to Standard Operating Procedures and Work Instructions

Manage people, finance and organisational development

• Manage team's learning and development
• Prepare management reports to relevant parties

Professional Qualifications & Relevant Experience

• Diploma/Degree in any business/engineering or related field
• 1-3 years of experience in supply chain or logistics environment
• Prior working experience in defence aviation is an advantage

Clarice Lim (R1656152) | Anchor Search Group Pte Ltd (17C8528)

About the role

Reporting to the Head of Vertical - Beauty, the Regional Key Account Support Intern will be part of the Beauty vertical and will be responsible in providing support for various marketing, communication and projects in the region. This 6-months full-time internship commences Dec 2024/ Jan 2025.

What you will be doing

• Collating of monthly Beauty reports from all entities
• Support the maintenance of Beauty vertical's SharePoint and updating of Beauty's ASPAC deck
• Consolidate statistical elements from various operation sites and achieve a monthly regional reporting vision of our business
• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
• Ensure the compliance with applicable legal requirements

The successful candidate

• Degree or Diploma in Business, Marketing or Communications preferred
• Strong proficiency in English (written & spoken)
• Analytical, with ability to translate complex requirements and data into effective solutions
• Strong marketing, project management and organizational skills
• Takes initiative and able to to work independently
• Advanced in MS Excel, Word, PowerPoint, MS Visio, MS Project

Responsibilities

• Responsible for independently implementing standardized operations according to SOP and 6S standards, and guiding subordinates to complete orders on time to ensure delivery of orders;
• Responsible for dealing with problems in the delivery process, proactively reporting and timely obtaining solutions in case of problems that cannot be solved independently to ensure the timely flow of orders;
• Responsible for completing all kinds of orders in and out of the warehouse and delivery work on time, familiar with all kinds of operation requirements, and regularly summarize and classify the delivery situation, abnormal orders and other data, and timely feedback;
• Responsible for following up the progress of maintenance orders, sorting out and filing and handing over documents, and organizing inventory counting;
• Responsible for the daily work system optimization requirements, solve abnormal problems, optimize work efficiency;
• Responsible for 6S management on site and assist the person in charge.

Qualifications

• NITEC or above, logistics/supply chain management is preferred
• Have at least two years of warehouse related work experience, be skilled in operating office software, familiar with the operation process of warehouse entry and exit and basic computer operation;
• Open to candidates with no experience, but must be a graduate in logistics, supply chain management, or a related field.

HOW TO APPLY:

Interested applicants, kindly click on “Apply Now” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

Responsibilities

• Perform and ensure all goods are picked, packed, labelled, inspected and are in good quality/condition before delivery to customer/or for export purposes.
• Check for physical damages on equipment, packaging, and labels before receiving from Customers or vendors.
• Ensure proper handling for all outgoing goods and loading to vehicles when making deliveries.
• Assist on daily delivery planning and arranging of transportation.
• Ensure all movement of goods in warehouse are updated in NetSuite System by using Bin Transfer.
• Perform monthly periodic stock take.
• Perform other ad-hoc duties assigned by superiors.
• Class 3 licence is preferred.

*Company transport provided.

HOW TO APPLY:

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Kong Ai Huong (Ellie)
EA Personnel Reg No: R24121212

You will provide administrative support to our accounting team, assisting with various tasks including data entry, report generation, and correspondence. The ideal candidate will be highly organized, detail-oriented, and proficient in office applications.

Responsibilities:

• Provide general administrative support, including managing correspondence, filing documents, and ordering office supplies.
• Perform data entry tasks such as entering financial transactions into accounting software.
• Maintain accurate and up-to-date records of financial transactions.
• Follow up with customers for payments promptly.
• Perform other administrative and ad-hoc duties assigned.

Requirements:

• Minimum GCE O-Level or equivalent
• Excellent organizational and time management skills
• Ability to prioritize tasks and manage multiple deadlines
• Able to work in a fast-paced environment
• Possess high initiative with good interpersonal and communication skills
• Singaporean/Singapore PR

(WEST REGION) - Toh Guan Road

Job Description

• Lead and organize WSH meetings, conduct sites inspection, audit and follow up on actions such as observation report e.g. CAPA
• To lead and drive SHE initiatives and programs and to strengthen safety culture of our workforce and ensure compliance with safety standards and government regulations.
• Organize safety trainings, safety promotions and safety awareness.
• Be the conduit between NES and Safety regional team for information sharing and reporting request. Prepare and submit safety reports in accordance to company and Singapore requirement.
• Responsible for risks assessments which include review, maintain and update risk assessments in accordance to the current Workplace Safety and Health Act’s (WSHA) requirement.
• Ensure compliance of operations with Workplace Safety and Health/Environmental Control regulations and statutory requirements
• To conduct incident and accident investigations and maintain proper documentation of all safety records.
• File accident and injury reports to Ministry of Manpower (MOM)
• Assist the conduct of emergency response drill.
• Support ad-hoc task assigned by supervisor Security Management:
• Evaluate current security processes and systems and stay abreast of legislative security requirements and industry best practices.
• Be in charge of security related matters such as outsource partners
• Review security procedures and security management timely for improvement initiatives and to address evolving risks.

Experience / Qualifications

• Minimum Diploma/Professional certification in Workplace Safety & Health
• Registered Workplace Safety & Health Officer with MOM (Preferably)
• FSM certification, Biz Safety Level 2
• Manage Work at Height Certificate- Assessor/ Manager
• Preferably with knowledge of local legislation e.g.WSH/SCDF/NEA, Ready to act in emergencies, knowledge in WSH Act, ISO45001, ISO14001, Security Management System
• Minimum 1 year of relevant experience
• Able to start work on short notice (preferably)

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

(CENTRAL REGION) - Near Tanjong pagar MRT

Industry - global furniture development and supply organization

• MNC / 5 Days work week
• Attractive remuneration package (AWS + VB)
• Short notice period is preferred.

Responsibilities:

1. Issuing invoicing
- Follow up closely on shipping schedule, outstanding payment and outstanding documents
- Create invoice and packing list for trade transactions
2. Documentation handling
- Manage import and export documentation from suppliers to customers
- Prepare documents for submission of export L/C and collection bills to banker
- Issue import letter of credit (L/C) to overseas suppliers
- Review export L/C from overseas customers
3. Claim Management
- Prepare debit and credit notes to suppliers and customers relevant to claims
4. Customer relationship
- Liaise with overseas offices on sales and procurement trade activities
- Liaise with order Management Team on sales and purchase orders
- Liaise with banker on matters related to trade Finance activities

Requirements:

• Diploma/ Degree in Shipping/Logistics Management/Supply Chain or equivalent
• Preferably 2-5 years’ experience in Shipping documentation
• Experience in shipping operations, incoterms, payment terms, letter of credit.
• Proficient in using Microsoft Office (Excel and Word)

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

About the role

We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.

What you will be doing

• Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
• Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
• Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
• Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
• Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
• Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
• Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.

The successful candidate

Essential

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
• Strong understanding of sales processes and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.

Desirable

• Detail-oriented and highly organized.
• Proactive and able to work independently.
• Team player with a positive attitude and strong work ethic.

About the role

The incumbent will directly report to a Hub Manager with the key objective of providing customer-focused solutions in support of operational objectives and business development strategies. The incumbent will also indirectly report to the Operational Excellence team, which governs the framework and methodology of continuous improvement projects.

What you will be doing

• Leverage on lean principles to increase operational performance and optimise warehouse resources, creating value for internal and external stakeholders
• Spearhead continuous improvement projects within the warehouse, from process gap identification to solution design and implementation, as well as operational change management
• Support the Operations Manager in the monitoring and analysis of performance data such as KPI and productivity reports, as well as financial data such as billing reports and account P&L
• Partner with the Key Account Manager in business development efforts through maintenance of customer satisfaction and solutioning of value creation opportunities
• Collaborate with subject matter experts from the Innovation, Automation, and Warehouse Management System (WMS) team to implement new technology or fine-tune existing solutions within the warehouse
• Contribute to the Operational Excellence (OpEx) community by sharing knowledge of best practices and new solutions, and participating in technical trainings and focus group workshops
• Support the OpEx core team in OpEx-led events and group collaterals

The successful candidate

• Degree in Engineering / Logistics / Supply Chain Management
• Project management and change management
• Strong in data crunching, analytical, conceptual and problem-solving abilities
• Knowledge in lean, six sigma, 5S, WMS
• Proficiency in Microsoft Office, Excel, Access, SQL
• Excellent interpersonal and communication skills

Summary:

The ESC Transportation Operations Manager will work with logistics business leads to define and manage roadmaps and manage operations to effectively deliver on the ESC program objectives. Review impacts to logistics and develop mitigation strategies. Influence decisions and change management through collaboration, leadership and a customer-focused approach. Provides functional subject matter expertise and anticipates customer's needs. Interface with multiple vendors and partners to gather and synthesize detailed business requirements.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that impact customer satisfaction and improve customer experience 
• Serve as the main point of contact for customer queries / problems regarding ESC
• Build and present executive ready presentations and written reports to major stakeholders
• Lead project calls discussing progress, risks, challenges and ultimately facilitate decision-making
• Communicate key operational milestones to all key stakeholders and drive alignment
• Review engineeering design drawings and align within project scope
• Work with planners and PM's and create plans to support preplanning and on time delivery
• Own information gathering and evaluate restrictions and regulatory requirements that impact supply chain
• Monitor operations and coordinate with forwarders and suppliers for on time delivery
• Proactively identify and developing mitigation strategies for risks and logistics impacts
• Maintain and report on supplier and forwarder performance to agreed SLO's, risk and priorities
• Ensure projects follow the proper project management life cycle and include proper documentation such as project charters, documentation for public consumption, technical and end-user documentation, document storage and controls
• Organizes and manages project activities across vendors, carriers, factories, contract manufacturers
• Conduct post-implementation reviews (i.e., evaluate performance against defined project goals)
• Analyze late orders and / or damanges and provide root cause analysis
• Support RFI / RFQ processes and benchmarking
• Manage regional and local transportation matters as they arise and as required by the customer
• Collaborate with ESC project team to build consistency in all processes and procedures
• Stay up to date with the latest trends, benchmarks, best practices and advancements in supply chain, including emerging tools, techniques and best practices and apply new knowledge to improve processes

About the role

We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.

What you will be doing

• Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
• Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
• Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
• Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
• Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
• Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
• Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.

The successful candidate

Essential

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
• Strong understanding of sales processes and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
  

Desirable

• Detail-oriented and highly organized.
• Proactive and able to work independently.
• Team player with a positive attitude and strong work ethic.

Job Scope

• Sales Order Excellence: Take the help of our sales order process, ensuring each customer’s journey from order to fulfillment is seamless and satisfying.To manage the accounts assigned to you by increasing the sales and developing new sales
• Logistic Coordination : Assign to SG logistics management , keeping our warehouse operations effective , support regular stock takes that inform business strategy and support sales success.
• Strategic Material & Stock Coordinating: Play a vital role as team member for internal Sale and Operation to collaborate with PMC , Sales and Product team to ensure stable supply chain and quality .
• Operational Dynamo: Propel efficiency through your involvement in the inbound and outbound logistics, demonstrating an eye for improvement and a knack for problem-solving.
• Customer Success Advocate: Act as a key contributor to our commitment to customer satisfaction, where your efforts in order execution and delivery management result in triumphant customer experiences.
• Other tasks assigned by supervisory or management

• Candidate must possess at least a diploma or above cert
• Excellent communication, interpersonal and presentation skills
• Able to work both independently and as an effective team member
• Bilingual proficiency in Mandarin and English will be advantageous
• at least 2 years relevant experience

• Performance Bonus: Our company recognizes and rewards high performance with competitive bonuses tied to your results.
• Restricted Stock Units (RSUs): We issue RSUs to contributors, offering you a stake in the company's success and aligning your interests with our long-term growth.
• Collaborative Work Environment: Join a team that values innovation, collaboration, and continuous improvement.

Responsibilities

• Able to manage large volume of shipping documentations accuracy checking for compliance and audit purpose.
• Ensures complete and accurate switched shipping documents, including vendors' documents, received from bonded provider - to be e-filed for purchase and sales recognition ( system vs. actual vs. data interface received at Accounting ), and audit purposes.
• Check accuracy' for submissions related to non-trading and payment for Navision invoices received from bonded provider - for submission to Accounting.
• Ensure Original Navision invoices with authorised signatory are dispatched to the correct parties, where applicable .
• Check accuracy of monthly insurance declaration for submission to Accounting
• Check accuracy of operational freight invoices payable by Singapore within the month, where applicable.
• Ensure correct GST classifications for reporting and confirmation to Accounting.
• Communicate and follow-up with relevant parties for monthly overdue accounts payable and accounts receivable status list for payment schedule.
• Manage operational fixed assets status with relevant parties for up-to-date status, and annual report co-ordination.
• Ensure counter-measure and follow-up for operational issues related to payment from bonded provider - to eliminate recurrences.
• Study and implement new initiatives/ projects as assigned by Manager.
• Open to take on new assignments by Manager.

Requirements

• Minimum Diploma, 'A' levels or equivalent study.
• Minimum 3 - 4 years of relevant working experience.
• Basic knowledge in Trade Compliance related; Managing payment invoicing knowledge or experience.
• Receptive to working with diverse team of differing culture and nationalities (internal and external)
• Intermediate excel, PowerPoint presentation & reporting.
• Ability to travel (mainly ASEAN countries).

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Job Description & Requirements:

The purpose of this role is to assist Project Managers and Sales Team with coordination of information and organization of projects with the goal of getting them completed on time and within budget.

Job Duties and Responsibilities:

• Work closely with supply chain sand sales team to gather all information regarding product deliverables for projects
• Streamline and disseminate project details to Operations (Ops) and Project team
• To provide clear and concise updates to the Ops and project teams, on the ETA of furniture items.
• Provide detailed and clears delivery schedules in advance for upcoming projects and keep track of any changes prior to delivery.
• Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures with Ops.
• Attending and participating in Ops organised project meetings.
• Documenting and following up on important actions and decisions from meetings.
• Preparing necessary presentation materials for meetings.
• Ensuring project deadlines are met.
• Determining project changes.
• Providing administrative support as needed.
• Undertaking project tasks as required.
• Developing new project strategies to enhance workflow
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Assess project risks and issues and provide solutions where applicable.
• Ensure Operation Manager’s views are managed towards the best solution
• Create a project management calendar for fulfilling each goal and objective.
• On Warehousing: - To work in collaboration with Partitions and Furniture departments - Assist warehouse stock tracking (Partitions) - To indicate GRN number on the supplier’s invoice (Partitions) - To keep track on available storage space at warehouse to cater for future incoming furniture shipment (Furniture)

Required Skills

• Fluency in English - written/spoken.
• At least 1-2 years sales experience ideally within commercial or related industries
• Excellent eye for detail and accuracy
• Strong mix of creative and analytical capabilities.
• Excellent soft skills with a team player attitude.
• Excellent organisational skills
• Ability to suggest improvements and embrace change
• Detail oriented, organized and managing multiple, complex tasks simultaneously.
• Willingness to thrive in an international environment, with multiple language and time zones.
• Set, communicate, and maintain timelines on every project

Responsibilities are:

• Perform and ensure all goods are picked, packed, labelled, inspected and are in good quality/condition before delivery to customer/or for export purposes.
• Check for physical damages on equipment, packaging, and labels before receiving from Customers or vendors.
• Ensure proper handling for all outgoing goods and loading to vehicles when making deliveries.
• Assist on daily delivery planning and arranging of transportation.
• Ensure all movement of goods in warehouse are updated in NetSuite System by using Bin Transfer.
• Perform monthly periodic stock take.
• Perform other ad-hoc duties assigned by superiors.
• Class 3 licence is MANDATORY

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Ding Xin Er
EA Personnel Reg No: R22106669

Job Description:

As a Clerical Assistant, you will provide essential support to ensure the smooth and efficient operation of our office. You will be responsible for performing a variety of administrative and clerical tasks to support our staff and management. Your role is crucial in maintaining the organization, communication, and coordination within the office.

Key Responsibilities:

1. Administrative Support:Assist with the preparation and distribution of documents, reports, and correspondence.
   Maintain and update filing systems, both electronic and physical.
   Handle incoming and outgoing mail, emails, and faxes.
   
2. Communication Management:Monitor and respond to emails in a timely and professional manner.
   Answer, screen, and forward incoming phone calls.
   Make outgoing phone calls as necessary to support various office functions.
   
3. Data Entry and Record Keeping:Input data into databases and ensure accuracy.
   Maintain and update records, ensuring they are accurate and easily accessible.
   
4. Inventory and Supplies Management:Monitor and order office supplies.
   Keep track of inventory and ensure supplies are stocked.
   
5. Support to Staff:Assist with various office projects and tasks as assigned by supervisors.
   Provide general support to employees as needed.
   

About the role

• Head administrative duties as per SOP and Working Instructions

• Manage purchase requisition one workday upon request from Warehouse Manager

• Checking of vendor invoices before approval within stipulated time given

• Query vendors on discrepancy in invoices immediately upon discovery

• Handling communication with stakeholders to ensure completeness of service in accordance to client’s SOP

• Executing operational task from Freight Ops Team on site within four hours

• Attending and responding E-mails for Ops/Whse Team members promptly

• Other ad hoc duties as assigned by Warehouse Manager

• Manage Warehouse Personal Import / Export Shpts Scanning and Data Entry

• Manage Inventory and good housekeeping

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations.

• Ensure team understanding and implementation on Bollore’s Value in daily work behaviors.

• Plan and monitor team performance including give coaching and counselling needed to deliver expected.

• outcomes

• Plan and monitor team development together with HR Division

• Ensure updated Job Description availability for the team by coordinating with HR Division

• Ensure all changes in Department / Section communicated properly to the team.

The successful candidate

Summary:

The ESC Transportation Operations Manager will work with logistics business leads to define and manage roadmaps and manage operations to effectively deliver on the ESC program objectives. Review impacts to logistics and develop mitigation strategies. Influence decisions and change management through collaboration, leadership and a customer-focused approach. Provides functional subject matter expertise and anticipates customer's needs. Interface with multiple vendors and partners to gather and synthesize detailed business requirements.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that impact customer satisfaction and improve customer experience
• Serve as the main point of contact for customer queries/problems regarding ESC
• Build and present executive ready presentations and written reports to major stakeholders
• Lead project calls discussing progress, risks, challenges and ultimately facilitate decision-making
• Communicate key operational milestones to all key stakeholders and drive alignment
• Review engineering design drawings and align within project scope
• Work with planners and PM’s and create plans to support preplanning and on time delivery
• Own information gathering and evaluate restrictions and regulatory requirements that impact supply chain
• Monitor operations and coordinate with forwarders and suppliers for on time delivery
• Proactively identify and developing mitigation strategies for risks and logistics impacts
• Maintain and report project metrics specific to on-time delivery, safety, quality, spend, and savings globally
• Monitor and report on supplier and forwarder performance to agreed SLO’s,  risk and priorities
• Ensure projects follow the proper project management life cycle and include proper documentation such as project charters, documentation for public consumption, technical and end-user documentation, document storage and controls
• Organizes and manages project activities across vendors, carriers, factories, contract manufacturers
• Conduct post-implementation reviews (i.e., evaluate performance against defined project goals)
• Analyze late orders and or damages and provide root cause analysis
• Support RFI/RFQ processes and benchmarking
• Manage regional and  local transportation matters as they arise and as required by the customer
• Collaborate with ESC project team to build consistency in all processes and procedures
• Stay up to date with the latest trends, benchmarks, best practices and advancements in supply chain, including emerging tools, techniques and best practices and  apply new knowledge to improve processes