Total 1,920 finance manager job vacancies in Customer Service category in Singapore

Gifted & Talented Education Group

We are expanding and looking for motivated individual to join our team.

Customer Service Executive / Manager

(Full Time and Part Time positions available)

Requirements

· All disciplines of study, min ”O” level or equivalent

· Minimum 2 years’ experience in customer service and admin duties

· Team worker with approachable and friendly personality

Job Scope:

· Front desk service and customer management

· Handle calls, emails and walk in enquiries

· Customer service and sales related matters

· Any other projects as assigned

Working Hours:

Off days: Two weekdays off

Weekend availability

Remuneration Package :

· Remuneration will commensurate with experience

· Career path which leads to centre manager

Please submit your resume stating your current and expected salary.

Only shortlisted candidates will be notified.

• Position : Student care centre supervisor (MUST HAVE RELEVANT EXPERIENCE & GOOD command of English)
• Location : Tampines (Nearby MRT)
• Working hours : Monday to Friday/ 12PM to 8PM (Will have lunch and tea break time)
• Salary (commensurate with experience) : Up to $4000 + AWS + Performance bonus + 16 days annual leave (14 days plus teacher and children day)
• Duration : Perm
• Industry : Student care/ Education - GOOD BRAND/ COMPANY!

Main Responsibilities:

• Following up on all providing care to the children in the centre
• Fetching the children from school NEARBY or pick up points
• Buying tea break for the children
• Coordinating and arranging lunch with the vendor
• Planning of holiday program
• Be the main point of contact for management and parents
• Teaching and guidance on the children’s work
• Taking on tuition classes
• Handling phone and walk-in inquiries
• Communicating with parents
• Assist in handling payments and registrations
• Preparing monthly invoices
• Housekeeping duties to maintain general cleanliness Manpower planning of the centre
• Any other duties as assigned

Requirements:

• 2 years of relevant experience is required
• MUST HAVE RELEVANT EXPERIENCE & GOOD command of English

Email to [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

O-level, Diploma, A-level and university students are welcome to apply!

• Familiar with PSLE and O-level English and Chinese syllabus
• Required to communicate and build relationships with parents and students
• Able to commit full days every Saturday and Sunday from 9 am to 7.30 pm
• Coordinate with teachers, parents and students on timetabling and other operational, business and admin matters
• Advise customers on suitable courses. Having sales experience will be a bonus
• IT savvy and well-versed with Zoom, Google Meet and Google Workspace
• Coordinate staff timetabling and manage staff when required
• Assist in recruitment and other HR matters when required
• Able to relieve English/Chinese classes when required
• Able to assist in all other ad hoc matters

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Service Delivery Manager (CyberSecurity)/ Customer Manager

Responsibilities:

• Strong in handling Service Delivery Management/ Customer Management
• Experience in providing Services and Solutions on CyberSecurity Management.
• Technically inclined in handling Service Delivery and supporting Customer Management.
• Manage the performance of services and ensure that Service Levels are met.
• Engaging the customer and/or vendors to ensure the smooth delivery of services when required
• Communicate and liasing with clients, stakeholders and vendors.
• Provide consultation and advisory on CyberSecurity Solutions.

Requirements:

• Demonstrated strong experience in handling Service Delivery Management/ Customer Management.
• Experience in providing CyberSecurity Services and Solutions to customers.
• Strong knowledge of CyberSecurity.
• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
• Familiar with Kill Chain methodology, MITRE Att&ck, NIST Cybersecurity Framework, ISO 27001 and etc.
• Minimum 3 years of experience in customer success roles or experience in a cybersecurity operation center
• Good in Service Delivery and Customer Management.
• Experience in handling Service Level Agreement (SLA).
• Possess Government or System Integrator Consulting domain.
• Experience with contract and vendor management.
• Possess Diploma or Degree in relevant field.
• Only Singaporean applys.

If you feel that you have the skill-sets that we are looking for, please apply in-confidence with an updated MS Word Resume to [email protected]

We respect your privacy and all communication will be treated with confidentiality.

*Only shortlisted candidate will be notified.

Yong Zhehan @Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Who we are

1880 is a members' club in Singapore that is interested in inspiring conversations that change the world. Combining a social club, co-working space, and an evolving calendar of events including discussions, parties, DJ nights, wellness sessions, and corporate launches, we create catalytic moments that stimulate both the intellect and the senses.

We are looking for a vibrant personality to join our A Team to deliver great experiences for our guests. Applicants with no prior experience are welcome to apply.

Role:

• Ensure the highest level of member experience with your personal finesse and proactiveness.
• Highlight specials and provide menu recommendations, take orders, and attend to special requests.
• Engage with members, guests, and the team.
• Set up tables and side stations and deliver the highest level of service and attentiveness to our guests.

What we are looking for:

• 1 - 3 years of relevant work experience (open to fresh grads as well)
• Passionate about hospitality
• Reliable and good team player with an engaging personality
• Basic knowledge of wine, spirits, cocktails
• Flexible with schedule and shifts

Your Perks:

• 5-day work week with diverse and energetic colleagues who work hard and play hard
• Employee discount on F&B at the club
• Staff meals every day
• Late night transportation
• $100 Transport allowance every month
• Birthday credits (Birthday Leave, $75 voucher for use in the club and Birthday Cake!)
• $1,000 completion bonus
• Discretionary Bonus
• Monthly gratuities
• Group Insurance ( GP- unlimited free consultation & medicine, TCM, Hospitalisation)
• Flexible benefits, and more!

* Salary range above includes gratuities

Can't wait to hear from you!

About our client

Our client is a well-established and reputable leader in the automotive industry.

They are looking for an individual to join them in their growing team, here is your chance to be part of an exciting team geared towards both company and personal success.

Assistant Service Manager / Service Manager

Overview:

• 5.5-days work week (alternate Saturday);
• Workplace at Redhill / Leng Kee

Job Responsibilities:

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure the business objectives. KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly;
• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses;
• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards;
• Maintain workshop efficiency, productivity and utilization usage for workshop staff through close monitoring via daily time analysis report;
• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally;
• Maintain and ensure that the service centre meet the governmental regulations such as Workplace health and safety of client’s workshop and frontline employees;
• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipment are maintained and meet Principal’s retail standard requirements;
• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and others;
• Assess the need to purchase and authorise the ordering of workshop consumable items, tools and equipment;
• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives;
• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel;
• Maintain and strengthen customer service processes to improve customer satisfaction at all times;
• Develop staff through training, coaching, mentoring to enhance their performance and build their competencies;
• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement;
• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets;
• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends;
• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction;
• Setting up and control of proper warranty structures and procedures according to Principal’s regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job Requirements:

• Degree in Engineering preferably in Mechanical Engineering or Business / Financial Studies;
• Broad understanding of all aspects of the automotive industry;
• Minimum 5 years of experience in premium brand automotive business;
• Minimum 5 years of management experience;
• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service;
• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications);
• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole;
• Result-driven individual with strong business acumen;
• Aggressive and forward thinking;
• Ability to analyse and use Financial Reports;
• Excellent communication skills, including presentation effectiveness;
• Well rounder conceptualization skills, creative, ideas generator;
• Well rounder personal effectiveness with good negotiation and influencing skills;
• Emphasis on performance, goal and team orientated.

Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for!

Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date to:

[email protected]

What our client offers

Develop Your Potential:

They emphasise and offer career growth, learning and development opportunities, which will fuel your career aspirations and complement your business exposure across their business network.

Diverse, Equal Opportunity:

They build a sustainable work culture where their people feel welcome, valued, respected and able to express their ideas and beliefs freely. They believe that diversity of thought and approaches in their workplace makes them stronger as a team.

Competitive Compensation and Benefits:

They are committed to recognising and rewarding your contributions to the business. They benefits packages aim to improve your quality of life by providing support for various health and recreational schemes.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Benchmark will be collected, used and disclosed by or on behalf of Benchmark to determine or investigate your suitability, eligibility or qualifications for employment with Benchmark and/or its clients and manage your application for employment with Benchmark and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

THOMAS CHAN | MOM CEI No: R1766693 | Benchmark Staffing Solutions | MOM EA License: 21C0679 | UEN: 53435609E

Responsibilities:

• Responsible for Customer service solution sales and service contract based customer’s requirement and new bidding project.
• Identify customer business pain points and requirements through collaboration with customers (insight into customers and project operations), and explore specific professional service leads and opportunities.
• Understand customer pain points and requirements, explore and expand business opportunities, and design and provide service solutions that meet customer requirements.
• Manage opportunity pipelines, develop customer solutions and archive agreement with customer, like order target, market target, and sales profit target)
• Participate in project strategy development, bidding, and negotiation, develop and implement the fulfilment & delivery strategies, mitigate fulfilment risks, and ensure the project deliverability.
• Installed base management, find customer capturing potential service renew opportunities from customers' operation, maintenance, and delivery processes to match with the company’s existing solutions.
• Organize and participate in project operations of the account dept, identify project risks and issues in a timely manner, drive project progress, comply with the corporate sales process, and ensure the success of sales projects.

Requirements:

• At least bachelor degree in Electrical or Telecommunication Engineering or any relevant discipline with distinction.
• Minimum 15 years of professional service solution sales as well as bidding management across different product domain, such as core network, cloud, network & etc, in ICT industry.
• Experienced in handling service solution presentation, solution clarification, contract negotiation, pricing analysis with profitability & loss, risk mitigation and price sustainability
• Ability to communicate bilingually in Mandarin and English is essential in order to liaise with Chinese speaking head office, stakeholders, counterparts and customers.

Interested candidate who wish to apply for this position, please click on APPLY NOW

EA License No.: 01C4394 | PERSOLKELLY Singapore Pte Ltd

EA Registration No.: R23117518 | Heah Sian Wei

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

• Salary up to $8,000 with bonuses
• Experience in continental bikes is a MUST

Responsibilities:

• Ensure the efficient operation of the service centre by leading, motivating, and guiding the aftersales service team to achieve business objectives and KPIs, in line with corporate policies and principal guidelines.
• Define and drive the achievement of throughput, service turnover, profitability, retention, and customer satisfaction targets through appropriate measures, close monitoring, and performance optimization.
• Plan, organize, and enhance workshop efficiency, productivity, and staff utilization, ensuring high standards of service and repair work in compliance with brand principal requirements.
• Provide proactive support for escalated customer inquiries, feedback, or complaints by engaging directly with customers and coordinating with customer relations and other departments to ensure exceptional service recovery.
• Oversee all purchases related to service centre operations, ensuring alignment with corporate policies and brand principal guidelines, while consistently monitoring and analyzing costs and spending.
• Plan, coach, and implement personnel requirements for the aftersales team, and establish development plans for staff through periodic reviews to ensure continuous improvement in performance and work attitudes.
• Collaborate closely with the bike sales admin and sales department to ensure a smooth Pre-Delivery Inspection (PDI) and the timely delivery of new bikes.
• Stay informed about regulations and industry standards within the automotive sector.

Requirements:

• Diploma or Degree in Engineering.
• Minimum of 5 years of relevant industry experience.
• Professional experience in the service department of an automotive dealership.
• Expertise in managing service operations and providing technical analysis for continental bikes.
• Strong ability to handle customer complaints effectively and deliver quality service recovery.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

We are seeking an Assistant IT Support Manager who has experience working with both Windows and Linux operating systems, as well as hands-on experience with computer hardware repair. In this role, you will be responsible for providing technical support to our staff, troubleshooting and resolving hardware and software issues, and maintaining the company's IT infrastructure.

Responsibilities:

• Provide technical support to staff, responding to user inquiries and resolving technical issues in a timely manner.
• Troubleshoot and resolve hardware and software problems, including diagnosing and repairing computer hardware issues.
• Install and configure software and hardware, including operating systems, applications, and peripherals.
• Maintain the company's IT infrastructure, including servers, network devices, and other equipment.
• Assist in the development and implementation of IT policies and procedures.
• Manage user accounts, permissions, and access rights.
• Participate in the maintenance and management of the company's backup and disaster recovery systems.
• Document and update IT procedures and policies.
• Stay up-to-date with emerging trends and technologies in IT.

Requirements:

• High school diploma or equivalent.
• At least one year of experience in a technical support role.
• Strong knowledge of both Windows and Linux operating systems.
• Hands-on experience with computer hardware repair.
• Preferably bilingual with excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Knowledge of networking concepts and protocols is a plus.
• Relevant IT certifications are a plus.

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

· Responsible for managing the overall reduction of student attrition at GIIS Singapore and other locations in Singapore.

· All Global Care Officers (GCOs) in Singapore will report to this role.

· Lead the realignment of the GCO team to proactively engage with parents and students, addressing concerns and resolving issues.

· Manage the timely resolution of incoming complaints through Zendesk, myGIIS, phone calls, and other channels, ensuring adherence to targeted response times.

· Analyze withdrawal applications to identify reasons for student withdrawals and implement strategies to retain students.

· Collaborate with Country Leadership, Heads of Schools, Senior Academicians, and Geo Department Heads to address endemic issues and reduce root causes of dissatisfaction and withdrawals.

· Evaluate academic performance and customer satisfaction data to recommend improvements in academics, operations, and customer service.

· Optimize the complaint management system to reduce turnaround times (TAT) and efficiently resolve issues.

· Shall be responsible for hiring and on-boarding GCOs for customer service that are voice, IT and email support for customer interface

· Responsible for training and development of team

· Will lead a full customer relationship structure of supervisors and GCOs reporting to them

· Responsible for input and output parameters like number of GCOs active, calls and tickets handled, output of GCOs

· Responsible for day to day and running and management of customer relationship centre – centralized and decentralized

· Responsible for logistics and management of customer relationship centre

· Will report functionally to Country Director.

· Will part of Geo Leadership Team and sit in TMM.

§ Leads the recruitment, selection, orientation, and training in the GCO team

§ Builds and manages high performing teams within the geography by providing leadership, role clarity, training and career development

· Minimum 10 years of experience in the BPO or Customer Service sector.

· Experience in the service industry is essential; exposure to the education sector would be an advantage.

· Proven track record of managing large teams, including sub-leads, with around 100 customer service agents.

· Prior experience with reputable organizations or BPO companies is preferred.

· Demonstrated expertise in managing large-scale sales or customer service operations.

· Strong analytical skills with a focus on problem-solving and process optimization

Working Days: 5.5 days

• On-site

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Reporting to the Director, HOD of Eldercare (Active Ageing Centre), the Centre Manager (CM) is entrusted with the responsibility to lead in the strategic directions, manage the manpower and oversee the daily operations of the assigned Eldercare Centre to fulfill its intended purposes as stipulated by the funders and LBSA.

Responsibilities:

A) Management Role

• Staff Management - Recruit, Manage, Deploy and Develop of Centre staff
• Management Reporting – Provide timely reports to Senior Management, including Management Committee members.

B) Strategic Planning

• Community Outreach - Develop Community Outreach Plan and educate seniors about Active Ageing Programme
• Relationship Management - Develop strategies for asset mapping, fortify existing relationships; identify new community partners, engage and build relationship to garner their support to serve the seniors.
• Volunteer Management - Overseee, recruit, train and develop Volunteer Management Plan

C) Centre Operations

• Key Performance Indicators – Maintain close monitoring of the given KPIs, implement measures to manage volunteers and seniors recruitment, retention and participation data at stipulated timeframe.
• Serving Seniors – Formulate customized guidelines to serve the needs of the seniors; take lead in handling challenging service users
• Community Outreach – Guided by the Master Community Outreach Plan, take lead in the implementation, review and evaluation of the plan.
• Relationship Management - Take lead in engaging community partners, build effective and sustainable partnerships with them to serve the needs of the seniors.
• Programmes and Activities - Lead in regular reviews, planning, implementation and evaluation of programmes.
• Recruitment of Members - Plan promotion and advertisement of AAC programme to seniors in designate blocks on a regular basis
• Volunteer Management - Identify suitable volunteer roles to engage clients or from external individuals to contribute in
• Financial Reporting - Adherence to planned budget, checks and controls and prepare reports in a timely manner,

D) Other Duties

• Any other responsibilities as assigned by Executive Director/HOD/SCM

Qualifications & Requirements:

• Degree or Diploma in the field of Social Sciences (i.e. Social Work/ Gerontology) preferred
• At least 2 years of experience in direct operational roles such as running a social service-related Centre (preferably in the area of Eldercare)
• Prior supervisory experience, with at least 2 staff reporting to him/ her
• Strong stakeholder management skills, able to develop and build relationship with wide variety of community partners
• Knowledge in financial management – adherence to allocated budget and ensure cost-effectiveness
• Strong administrative skills – good documentation and report writing
• Proficient in Microsoft (Word, Excel and Powerpoint)
• Enjoy working with seniors
• Good problem-solving skills
• Strong interpersonal skills, a team player, yet able to work independently.
• Strong communications skills, preferably bilingual.
• Dynamic, quick thinking, adaptable and responsive to change.
• Enthusiastic and self-motivated.

To consistently deliver brand values, enhance customer experience, build loyalty, and drive growth. Personalize client services, stay updated on industry trends, support boutique management, oversee staff standards, promote long-term client relationships, create memorable experiences, communicate client feedback, design training programs, conduct evaluations, organize events, and manage event logistics

The Opportunity

• Permanent role
• Work location: Central
• Work hours: 44 hours a week / 5D a week (Available to work on weekend)

The Job

• As a Client Experience Manager, your primary responsibilities encompass ensuring consistent delivery of brand values to all clients.
• You will collaborate closely with the retail team to enhance customer experience, foster brand loyalty, and drive sustainable business growth.
• Involves regularly meeting with clients to understand and exceed their personalized needs, staying updated on industry trends, and supporting boutique management by bridging relationships between brand/commercial teams and boutique staff.
• you will oversee retail staff standards, manage food and beverage services at the boutique, to send client birthday gift and promote a client-centric mindset to build long-term relationships.
• Your role also includes working with the brand and sales teams to create unique experiences, managing client feedback, and developing training programs to enhance staff capabilities in client interaction and hospitality.
• You will further be involved in organizing and managing marketing events, product launches, and VIP gatherings, ensuring seamless event logistics and providing exceptional service to local and international VIP clients.

The Talent

• With experience preferably in luxury retail fashion, timepieces, and any relevant industry.
• Presentable, pleasant, and outgoing.
• Excellent customer service and interpersonal skills

Next Step

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified

Job Summary:

The Centre Manager will oversee the overall management and development of a Community Wellness Hub and a Day Rehabilitation Centre. The role involves designing and implementing fitness and rehabilitation programs, managing resources, ensuring service quality, and promoting safety. Additionally, the Centre Manager will supervise staff and volunteers, collaborate with stakeholders, maintain compliance with regulatory standards, and focus on delivering client-centered care and operational excellence.

Principal Responsibilities and Duties:

Community Wellness Hub- Gym programme

• Develop the framework and course structure for fitness and functional training programs.
• Identify community needs and design programmes to address emerging requirements.
• Evaluate service gaps and devise strategies for service improvement.
• Establish policies and work processes to ensure efficient service delivery and safety for clients and staff.
• Ensure that staff involved in fitness and functional training are adequately trained and equipped.
• Support the Community Enablement Programme by organizing and conducting talks or activities.
• Train and manage volunteers to support program delivery.

Day Rehabilitation Centre (Therapist duties)

• Collaborate with clients and caregivers to assess and monitor treatment progress.
• Ensure accurate and timely documentation of clients' conditions in compliance with Ministry of Health (MOH) service requirements.
• Provide or facilitate caregiver training and evaluate program effectiveness by assessing improvements in care and caregiver coping strategies.
• Prescribe and train clients on the use of mobility aids.
• Adhere to the Allied Health Professional Guidelines and maintain professional conduct.

Centre Manager Duties

• Evaluate and improve existing workflows and processes for all centre-based services to enhance productivity.
• Engage internal and external stakeholders to introduce meaningful activities for client engagement.
• Organize and conduct professional development activities and projects, including training, quality improvement initiatives, and research.
• Facilitate clinical care plan discussions to ensure holistic care for clients.
• Conduct risk management assessments and implement risk mitigation plans to ensure workplace safety (including facilities and equipment).
• Supervise staff and ensure they meet performance standards.
• Ensure the centre is prepared for service audits and meets a 90% utilization rate.
• Manage transport vendors to ensure operational efficiency.
• Oversee resource management, including scheduling, budgeting, and attendance tracking.

Core Competencies and Attributes:

• Passionate and patient in serving the elderly.
• Strong planning, problem-solving, and performance management skills.
• Effective collaborator with individuals at all levels.
• Excellent communication skills with the ability to persuade and advocate effectively.
• Adaptable and quick learner, comfortable working in ambiguous situations.
• Team player with strong interpersonal skills.

Job Responsibilities:

• Develop strategies and roadmap to meet business goals and drive customer satisfaction, in alignment with organization's goal.
• Manage product roadmap and backlogs and ensure that vendor and IT partner(s) deliver products on time.
• Lead and oversee system enhancement/change requests from ideation to implementation
• Engage in vendor / contract management to ensure established SLAs are met and Contract & addendums are current and up-to-date.
• Provide data-driven evidence to highlight operational gaps and recommend resolutions to address gaps.
• Work with vendor, IT partners(s) and users to implement resolutions to close gaps.

Job Requirements:

• Bachelor’s degree in business, computer science or a related field
• Minimum 5 years working experience in Contact Centre and/or IT Product/Project Management
• Strong analytical and problem solving skills with data driven approach to decision making
• Proven track records of managing, launching or scaling digital products
• Experience with Agile development methodologies
• Good written and oral communication skills

We regret that only shortlisted candidates will be notified

Interested applicants kindly click on “apply now” or send your updated resume to [email protected]

Jayden Kua Jing Yu
Registration Number: R24144814
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

IT Service Manager (ServiceNow) Role

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting

Email: [email protected]

Our Client is a leading leading stable firm.

We are looking for a Service Management Manager. This role will focus on ensuring high-quality delivery of IT services in the APAC region by implementing Global Service Management principles.

Key responsibilities include managing various ITSM processes such as Incident Management, Request Management, Change Management, Problem Management, Catalogue Management, Major Incident Management, Service Integration, and Hardware Asset and Configuration Management, all while adhering to global standards.

The role requires a flexible approach, particularly during the APAC start of day, to address service escalations that demand immediate attention. Availability for evening and weekend on-call support may also be required. The ideal candidate will collaborate effectively with both local and global teams and must possess strong vendor management skills in a multi-vendor environment, along with excellent communication skills for engaging with business users.

The Service Management Lead will design, manage, and onboard services and processes through Continual Service Improvement, contributing to both formal projects and daily operations.

Key Responsibilities

- Oversee ITSM processes and services across the APAC region.
- Monitor SLA compliance for all incidents and requests, identifying trends with operation leads.
- Conduct investigations for problem management and drive resolutions.
- Manage major incidents during the APAC time zone.
- Facilitate the onboarding of new services for production support.
- Ensure adherence to change management processes and drive improvements.
- Administer ITSM tools, maintaining up-to-date dashboards, service catalogues, and CMDB.
- Promote adherence to Global IT Service Management standards while adapting them to regional needs.
- Collaborate with global teams, functional owners, and vendors for consistent service delivery.
- Identify opportunities for process improvements to enhance efficiency and service quality.
- Develop governance materials and represent IT in business discussions.
- Manage vendor relationships in a multi-vendor context.

Qualifications and Experience

- Experience in a mission-critical environment.
- Background in financial services or regulated industries.
- Advanced knowledge of ITIL Service Operation processes and a general understanding of the ITIL framework.
- At least 3 years in a Service Management role.
- Familiarity with a broad range of infrastructure and end-user technologies.
- Understanding of infrastructure and application architecture.
- Experience in managing major incidents, SLA management, problem management, change management, and vendor management.
- Proficiency with the ServiceNow toolset.
- Positive attitude with the ability to remain calm under pressure.
- Strong verbal and written communication skills for effective teamwork.
- Flexibility to accommodate on-call responsibilities during evenings and weekends.
- Strong problem-solving skills and ability to multitask.
- Capability to thrive in a fast-paced environment and take ownership of tasks.
- Willingness to challenge existing processes for better user experience.
- Excellent organizational and time management skills.
- Experience in a matrix-managed environment.
- Ability to collaborate across time zones and share information effectively.
- Attention to detail and an inquisitive mindset.
- Strong vendor management skills.

Desirable Attributes

- Understanding of fund management and related processes.
- Previous experience in a Service Management capacity.
- Familiarity with application packages relevant to the asset management sector.
- Exposure to various technologies, including Wintel, databases, networking, cloud, and enterprise storage solutions.

Personal Attributes

- Team-oriented with the ability to work across cultures and time zones.
- Detail-oriented and committed to providing innovative service.
- Self-motivated and enthusiastic.
- Adaptable and capable of performing under pressure.
- Eager to learn and open to training opportunities.

To Apply:

For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

To support the National implementation of a standardised care assessment system and provide essential administrative assistance to ensure smooth operations.

Key Responsibilities

• Troubleshoot and resolve business IT related issues
• Assist in functional testing of IT system
• Create and maintain guides and documentation for IT processes
• Assist in implementation of interRAI as the national standardised care assessment tool in Singapore
• Collaborate with internal stakeholders and service providers to understand their needs/business requirements and actualise the care assessment framework
• Track progress and ensure compliance to timelines in project development and implementation
• Assist in establishing data governance policies, standards and processes in compliance to policies
• Assist with special projects and new initiatives
• Perform secretariat duties for relevant care assessment committees and workgroups
• Other ad hoc duties as required to support the care assessment team’s work

Job Requirements

• Recognised degree in any discipline with 2 years of work experience ​​​​​​
• Experience in health and/social care will be a plus
• Experience in implementing new programmes and change management will be a plus
• Excellent verbal and written communication skills
• Good interpersonal skills
• Ability to multitask or prioritize task effectively
• Proactive self-starter
• Proficient in Microsoft Office Suite (Word, Excel, Powerpoint, Outlook) and other office software)

Roles & Responsibilities:

• Oversee daily operations for the centre
• Build and maintain strong relationships with parents and students
• Handle enquiries and centre visits for parents who are interested to join the centre
• Plan schedules for the teachers as well as class timetables.
• Manage student records and forms
• Oversee the safety and well-being of students in the Centre
• Support in teaching of classes and homework supervision
• Manage other ad-hoc duties as assigned by the cluster manager

Requirements:

• Minimum 2 years of relevant working experience
• Positive disposition with good communication and interpersonal skills
• Able to work independently and be a team leader
• Familiar with social media platforms and competent in Microsoft Office tools
• Familar with the primary school system.

Job Description

• Oversees day-to-day operations and customer service department.
• Keep the pulse of customer satisfaction
• Manage account/customer expectations
• Process customer orders and routings.
• Coordinate freight shipments and transport arrangement
• Import/export permit declarations and customs clearance
• Prepare billing
• Perform other ad-hoc duties when assigned.

Job Qualification

• Possess at least GCE 'O' Level or equivalent.
• Preferred 2 Year(s) of working experience in the related field
• Required language(s): English, Mandarin
• Proficient in Microsoft Office applications
• Proficient in SG Custom import and export permit declaration

Primary Objective

• Develop and support strategic plan for Wealth Management to meet the business objectives and sales targets

• Manage and direct the development of Premier RMs and to grow market share of the Affluent & HNW target customer segments.

• Grow, manage and preserve clients’ wealth to ensure customers meet their financial objectives with tailored financial solutions

Key Resposiblities

Team Management

• Lead Wealth Management RMs in the growth, acquisition and retention of HNW clients

• Train and develop staff, monitor performance and appraise Wealth Management RMs against assigned targets

• Manage Wealth Management RMs to achieve stated sales levels by coaching and guiding them to achieve sales

targets

• Jointly manage the manpower and P/L of branch service and sales operations with branch manager

Business Development

• Develop, strengthen and execute business models and strategies of Retail Banking Wealth in the Emerging Affluent, Affluent & HNW customer segments

• Participate in sales and marketing activities for affluent and high net worth clients from onshore market

• Enhance the bank’s profile in Wealth Management and grow the assigned portfolio in terms of AUM and customer base while ensuring strong customer engagement

• Assume full management responsibility of Wealth Management RMs sales productivity and ensure effective cross selling of the bank’s products and services

• Oversee sales efforts including sales force coaching and participate in clients calls with RMs

• Drive sales productivity (new & cross selling) of Wealth Management products

• Strong follow up skills and initiatives to ensure all time sensitive transactions are executed in a timely and accurate fashion

• Good grasp of internal processes, procedures, documentation, fees and related terms and conditions of products and services offered by bank

• Achieve balanced scorecard, service, operational and regulatory standards set by the bank

Compliance and Regulations

• Apply knowledge of relevant laws and regulations to compliance requirements in carrying wealth advisory

activities for HNW clients

• Ensure sales are conducted in accordance with the internal and external regulatory requirements

Project Management

• Ad hoc project management

Requirements

-Bachelor Degree - Banking, Business Administration or Economics.

- CMFAS Certification

• Min 8 years banking experience preferably in leading a sales team

• Sound knowledge of banking products & services with particular emphasis on mobile platform sales acquisition

for secured and or unsecured loan products

• Good interpersonal skills with background in leadership & sales management

• Strong interpersonal, communication and analytical skills

• Ability to work independently and in a team are essential attributes

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Floor Manager ( & Service Crew)

- Consistently perform all service floor duties from greeting customers, taking orders, cashiering to housekeeping

- Maintain high service standards at all times, especially during busy periods

- Able to communicate with customers and various departments to deliver an excellent service experience

- Responsible for opening, operating and closing of shifts and perform daily operational tasks according to roster

- Able to perform all floor opening and closing duties, and service duties according to company's SOPs

- Well-equipped with knowledge of menu offerings and offer suggestions when guests make request or enquiry

- Confident in communications with colleagues across all departments and with customers

- Assist in ad hoc duties as and when job requires