Total 2,375 human resources manager job vacancies in Customer Service category in Singapore

Position Available :

- Branch Manager ( In-Charge One Outlet)

- Group Manager ( In-Charge Minimum Two Outlet)

- Operation Manager ( In-Charge All Outlet)

Your may request your preference salary ..

Why Join Us?

WE'RE GROWING FAST AND OUR AMBITION IS HUGE WITH A MODERN FLEXIBLE MINDSET AND A GET-IT-DONE ATTIDUE !

- Walking distance to MRT

- Performance Bonus

- KPI Bonus

- Commission

- High Pay Above Market Rate

- 6-8 Off day Per Month

- Great Career Prospect & Development

- Word Of Mouth

Job Description ;

- Plan and implement sales and activities in order to meet the outlet's KPI for retention growth and profitability, and to contribute to the executive management of the company.

- Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer and satisfaction.

- Main point : Sales , Manpower , Customers and Operation Goes Smooth .

Requirement ;

- Min 5 years working relevant experience

- Self driven

- Proven document / report

- Pay slip for reference

Outlet's Located

- Century Square @ Tampines

- City Gate @ Beach Road

- Harbourfront Centre

- Novena / Raffles / Orchard

Our client, a leading bank in Asia, is currently seeking a dedicated Client Service Manager to join their team.

about the role

• Act as a liaison between customers and the bank, ensuring a seamless communication channel for addressing concerns and resolving issues.
• Engage with customers to gather feedback, understand their experiences, and identify areas for improvement in service delivery and quality assurance.
• Develop and implement effective service recovery strategies to address customer complaints and dissatisfaction promptly.
• Create and maintain a system for tracking and analyzing customer complaints, identifying root causes, and implementing corrective actions to prevent recurrence.

skills and experience required

• Minimum degree in any discipline.
• At least 3 years of experience in service recovery / quality assurance would be advantageous.
• Strong analytical and problem-solving abilities.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Job Info:

• Working Days: 5 days/week
• Working Hours: 10:30pm - 8am
• Location: Central

Job Description:

• Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction
• Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments
• Coordinates with Security with regards to any criminal act within the Hotel or suspicious guests
• Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad debts, skippers, untraceable charges and allowances.
• Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations
• Ensure that pre-check in procedures are effectively carried out according to standard operating procedures
• Deal with guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel
• Manages lobby guest flow effectively to ensure that there is no congestion, jumping in to assist where needed.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Felcia Ang Zhi Yun | EA Personnel No.: R22109905

Benefits Summary

· Basic up to $6500 + Variable Bonus

· Annual leave: 16 – 21 days

· Comprehensive medical insurance

· Mon to Fri 8.30am - 5.30pm

· Boon Lay

Job Description

· Leading a team of Service Sales Engineers to achieve department orders and sales target.

· Serve and maintain key customer accounts, always respond to them promptly.

· Developing & building long term customer relationships.

· Actively identify potential opportunities & develop solutions with existing & new customers.

· Gather market intelligence and identify potential customers, ensure potentials are converted to orders for the Company.

· Develop the training plan for sales team to improve their capability to serve the customers.

· Engage the sales team to be motivated and building up their capability.

· Working with other departments to package the solutions for customers.

· Any other responsibilities as deemed appropriate and relevant.

Job Requirements

· Degree in Mechanical/ Electrical Engineering or its equivalent.

· At least 5 years in HVAC or Service Sales field.

· Leadership experience and ability to manage a team.

· Resolves the issue among the team and put in effort in employee engagement.

· Customer driven with excellent communication & interpersonal skills.

· Able to work under stress and tight timeline.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

TANG WEI SHEN | EA Personnel No.: R23115252

1007

Spark Education Group is a fast-growing global online education company specializing in interactive live-instruction with small-group classes for kids. Our mission is to "spark passion for learning, ignite lifelong growth". Since 2018, the company has attracted over half a million users worldwide and is backed by top global investors including KKR, IDG Capital, GGV Capital, Sequoia China, Carlyle, Northern Light Venture Capital and GSR Ventures.

Spark Education Group's portfolio includes:

• VISPARK, featuring Spark Math (offering a math curriculum combining Singapore Math with Common Core State Standards), and Spark Chinese (Chinese language learning curriculum)
• Huohua Siwei (a Chinese-language online learning service)
• Allschool (online marketplace connecting teachers and learners)
• ClassPod (education platform enabling interactive live-instruction for small-group classes)

The Centre Manager plays a crucial role in the overall operation and success of the enrichment centre. The role involves overseeing all aspects of the centre's activities, staff management, student engagement, and maintaining a positive learning environment.

Key Responsibilities:

1. Leadership and Staff Management:

· Supervise and lead a team of teachers, customer service executives, and course consultants.

· Set clear performance expectations and provide regular feedback and coaching to ensure a high-performing team.

· Manage staff schedules, ensuring adequate coverage during operational hours.

2. Student Engagement and Success:

· Maintain a high standard of student satisfaction and success.

· Monitor and assess student progress and provide guidance on academic and personal development.

· Handle student inquiries and concerns, ensuring a positive learning experience.

3. Operational Management:

· Oversee the daily operations of the centre, including scheduling of classes, events, and facility maintenance.

· Ensure compliance with relevant laws, regulations, and safety standards in Singapore.

· Manage inventory and supplies efficiently.

4. Marketing and Business Development:

· Collaborate with the marketing team to create and implement strategies to attract new students and retain existing ones.

· Promote the centre's programmes through local outreach and community engagement.

5. Financial Management:

· Develop and manage the centre's budget, including revenue and expense forecasting.

· Monitor financial performance, and take appropriate actions to achieve profitability targets.

6. Parent and Stakeholder Relations

· Foster strong relationships with parents and guardians through effective communication.

· Address parent concerns and feedback promptly and professionally.

7. Curriculum and Programme Enhancement:

· Continuously evaluate and improve the curriculum and programs to meet educational standards and market demands.

· Collaborate with teachers and curriculum developers to ensure teaching methods align with learning objectives.

8. Reporting and Documentation:

· Maintain accurate records of student enrolment, attendance, and financial transactions.

· Prepare regular reports for senior management on centre performance and KPIs.

Qualifications Required:

· Bachelor's degree in Education, Business Management, or a related field (Master's degree preferred).

· Proven experience in educational management, ideally within an enrichment or educational centre.

· Strong leadership and interpersonal skills.

· Excellent communication, both written and verbal.

· Knowledge of local education regulations and trends.

· Financial acumen and budget management experience.

· Proficiency in MS Office.

· Adherence to ethical and professional standards.

About the Company

Our Client is a leader in location analytics and geospatial solutions, serving customers across industries.

Responsibilities

We’re looking for a tech-savvy, customer-focused Customer Success Manager to be a trusted advisor to customers and drive digital transformation through the adoption of the company’s technologies.

• Develop strong business relationships with client decision makers and stakeholders;
• Understand clients’ digital strategies and how company’s products can help achieve clients’ objectives;
• Identify ways to solve pain points and challenges with company’s technologies;
• Optimise clients’ return on investment in digital transformation projects;
• Coordinate resources including technology roadmaps to support clients’ transformation;
• Facilitate and coordinate training for clients and connect them with subject matter experts;
• Ensure customer success through close communication and by overcoming any obstacles and facilitating smooth implementation and adoption of company’s technology.

Requirements

• Degree in Information Technology, Information Systems Engineering, or any relevant discipline;
• At least 5 years of relevant experience in a technology or software company;
• Experience in software application development projects and development methodologies would be an advantage;
• Project management or account management skills would be an advantage;
• Analytical skills, with the ability to understand complex business problems;
• Ability to work independently and collaborate effectively in cross-functional teams;
• High levels of professionalism and strong client relationship management skills;
• Ability to work well under pressure and willingness to travel to clients’ office when necessary.

Employment Details

• This is a permanent role;
• Learning & development opportunities.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Charmaine Tan (Regn No. R1102130) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

Job Info:

• Monday - Friday 8.30am - 5.30pm
• Boon Lay
• $5000 - $6000 + Transport Allowance + VB

Job Description:

• Leading a team of Service Sales Engineers to achieve department orders and sales target.
• Serve and maintain key customer accounts, always respond to them promptly.
• Developing & building long term customer relationships.
• Actively identify potential opportunities & develop solutions with existing & new customers.
• Gather market intelligence and identify potential customers, ensure potentials are converted to orders for the Company.
• Develop the training plan for sales team to improve their capability to serve the customers.
• Engage the sales team to be motivated and building up their capability.
• Working with other departments to package the solutions for customers.
• Any other responsibilities as deemed appropriate and relevant.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

Requirements:

• Degree in Mechanical/ Electrical Engineering or its equivalent.
• At least 5 years in HVAC or Service Sales field.
• Leadership experience and ability to manage a team.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Felcia Ang Zhi Yun | EA Personnel No.: R22109905

JD1007

Salary: Basic $4,000 - $6,000 + commission (after probation) + VB

Time: By duty roaster, 6 days per week
if Mon - Sat, it'll be 11am - 8pm
if Sun, it'll be 10am - 7pm

Location: islandwide as th hiring manager will refer to the candidate's residing area

Responsibilities:

1. Operational Management: Oversee the daily operations of the branch, ensuring compliance with company policies and regulatory requirements.
2. Sales and Performance: Drive branch performance by setting and achieving sales targets, optimizing resources, and analyzing performance metrics.
3. Team Leadership: Lead, coach, and mentor branch staff to ensure a cohesive and high-performing team.
4. Customer Service: Ensure the branch delivers exceptional customer service, addressing customer concerns promptly and professionally.
5. Risk Management: Identify potential risks and implement strategies to mitigate them.
6. Financial Management: Oversee the branch's financial activities, including budgeting, forecasting, and reporting.
7. Community Engagement: Represent the company in the local community, building relationships and promoting our brand.

Requirements:

1. Minimum of a Diploma in Business, Finance, or a related field. Higher qualifications will be advantageous.
2. Minimum of 5 years of experience in the financial services industry, with at least 3 years in a managerial role.
3. Strong understanding of lending processes, products, and regulatory requirements.
4. Proven track record of driving sales and meeting performance targets.
5. Excellent leadership and team management skills.
6. Strong analytical, problem-solving, and decision-making abilities.
7. Exceptional communication and interpersonal skills.
8. Proficiency in relevant software and tools.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

TANG WEI SHEN | EA Personnel No.: R23115252

Service Delivery Manager is responsible for managing and monitoring Service Level Agreement’s (SLA) requirements so as to ensure the contractual requirements level is met. The incumbent will maintain long term healthy customer relationships, acting as the bridge between clients and internal teams. The role requires the incumbent to demonstrate independence and strong leadership abilities to drive, excel and achieve goals.

Responsibilities:

• Lead and drive the service delivery and projects implementation
• Manage and communicate with key holders on operational support daily
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for account delivery
• Responsible for service delivery of account and prioritization of work requests
• Work with Business to integrate new, enhanced and existing service offerings for the account
• Provide the customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Ensure annual customer survey meets the expected customer satisfaction rating
• Work on financial cost priorities to ensure a balance between customer satisfaction and Company’s business objectives
• Any other ad-hoc duties as required or assigned

Requirement:

• Comfortable taking Measles and Diptheria vaccination
• Bachelor Degree or Diploma in Information Technology / Information Systems / Computer Science, Business IT or other relevant disciplines
• At least 3 years of relevant experience
• At least 2 years of IT outsourcing experience with proven ability to work in large groups and for large accounts to lead large teams
• Proven success in achieving project milestones and broad technology awareness
• Possess a full and broad understanding of the services required by the account and of other services and technology potentially available through the company, along with good project co-ordination skills
• Strong business acumen, customer focus and good financial management skills
• Self-motivated and pro-active in resolving issues and identifying new opportunities on the account for the company
• Effective interpersonal skills both written and presentation
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems
• Experience in coaching and staff development is mandatory
• This role may required the incumbent to support after office hours if needed.

- 2 years contract

- 12 hours rotating shift AM/PM

- Ang Mo Kio

- Up to $3600 + allowance

Job Description:

• Provide quick, responsive, high quality and consistent support and customer service via a 24/7 call centre environment
• Perform technical assistance over the phone
• Perform technical assistance over the phone
• Prompt users with relevant questions to determine nature of issue.
• Assist users to resolve technical issues
• Escalate issue to management, Level 2 Support or 3rd party vendors for assistance when problem is complex and beyond Level 1 support within SLA
• Manage third party vendors for problem resolutions, ensuring timely closure for problem tickets generated
• Follow up with users to ensure issue has been resolved.
• Respond to queries over multiple channels (e.g phone, Whatapps chats and email).
• Amicable Bilingual customer services representative (Preferred)
• Maintain all operations standards in relation to customer service and performance as set by the company.
• Walk customer through basic problem-solving process.
• Perform First Call Resolution.
• Maintain ongoing communication within the team and keep all stakeholders aware of relevant, known issues as well the steps being taken to resolve them.
• Follow up with customers to ensure issue has been resolved.
• Gather feedback from customers.
• Keep track and document all issues and resolutions accordingly.
• Generate reports for customers and management.
• Maintain all operations standards in relation to customer service and performance as set by the company.

Period:

• 2 years contract

Location:

• Ang Mo Kio

Salary:

• Up to $3600 + allowance

Job Requirements:

• Able to work 12 hours shift (9am to 9pm / 9pm to 9am)
• Diploma knowledge in IT Field is preferred.
• Experience in Call Centre and Helpdesk is preferred.
• Team Leader capability preferred.
• Good Knowledge of Microsoft Office

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R2197670)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, Shenton House #19-01, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

You will be part of the Commercial Operations and reporting to the Vice President, Commercial Operations.

People Management

• Lead and supervise a team of Executives, Administrative Assistant and Technicians for the overall operation of the buildings as assigned
• Motivate staff to ensure productivity at work and advocate for improvement on works processes and areas to achieve excellent customer services

Financial Management/Reporting

• Responsible for planning, monitoring and maintaining the operational and capital expenditures of the buildings as assigned
• Maintain and/or increase the profitability of the portfolio through prudent measures
• Compile monthly reports for prompt submission
• Approve monthly overtime and time-off claims

Building Operations

• Carry out routine inspection of building such as cleaning, security, refuse disposal, washroom services, building maintenance, sanitary and plumbing, mechanical and electrical, landscaping and pest control services
• Ensure that preventive maintenance works are carried out by service providers in accordance with the Contract requirements
• Responsible for overall smooth operation of the buildings as assigned and ensures that all emergencies are attended to promptly and rectified with minimal inconvenience and disruption to tenants and owners. Incident reports are to be submitted promptly per SOPs
• Monitor and ensure smooth operations of the car park per SOPs
• Ensure the implementation and compliance to ISO 9001, ISO 14001 and ISO 45001
• Part of Company Emergency Response Team (i.e. SMC, SIC, FSM)

Leasing/ Tenancy Matters

• Work with Leasing Team to manage tenancies such that targets relating to occupancy and rental, tenant mix and marketing positioning are achieved
• Administer tenancy matters including administering addition and alteration works, processing of tenancy termination and the enforcement of tenancy terms and conditions according to Lease Agreement
• Promote good landlord and tenant relationships to the point of delighting the tenants

Marketing & Promotions

• Plan and implement Marcom programmes for the building through working closely with the Community Experience team.

Job Requirements:

• Degree in Electrical/ Mechanical/ Building Services Engineering/Estate Management/ Project & Facilities Management or equivalent
• Senior/Fire Safety Manager Certificate
• Strong building and M&E knowledge and hands-on experience
• Experience in management of commercial buildings
• Good command of spoken and written English
• Good interpersonal and presentation skills
• Strong leadership
• Able to work independently and to interact with people of all levels

Job Info:

• Working Days: 5 days/week
• Working Hours: 10:30pm - 8am
• Location: Central

Job Description:

• Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction
• Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments
• Coordinates with Security with regards to any criminal act within the Hotel or suspicious guests
• Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad debts, skippers, untraceable charges and allowances.
• Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations
• Ensure that pre-check in procedures are effectively carried out according to standard operating procedures
• Deal with guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel
• Manages lobby guest flow effectively to ensure that there is no congestion, jumping in to assist where needed.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

TANG WEI SHEN | EA Personnel No.: R23115252

• Maintaining project reports.
• Maintaining all relevant expenditure for each project.
• Analysing project expenses and providing commentary.
• Report on project profitability to senior management.
• Work with multiples managers on headcount allocation & headcount cost allocation
• Work with the Project Management in preparing and processing project billings and revenue & cost projections
• Assist with day to day operations of the HR functions and duties
• Engage line managers in understanding their hiring needs, including job and task analysis to document job requirements and objectives
• Report on regular basis to stakeholders about candidate pipelining, talent mapping and effectiveness of recruitment plans

Qualifications:

• Highly analytical with strong attention to details
• Good with numbers
• Excellent oral and written communication skills
• Must be able to meet deadlines in a fast-paced quickly changing environment
• Proficient in MS Office

Please send your detailed resume in MS Word format to : [email protected]

Stating your notice period / earliest available commencement date, Current & expected salaries

As Service Sales Manager, you will leads a team of sales reps and manages sales efforts, activities, and results. Drives performance against sales targets. Assists in development and execution of sales strategies. Deploys sales tactics, processes and priorities. Provides market expertise and sales support.

What you will do:

• Lead the service sales team and formulate strategies to broaden the service sales portfolio, meet and surpass revenue targets and uphold the utmost level of customer satisfaction.
• Provide outstanding service and value to clients and spearhead revenue growth through service offerings.

How you will do it:

• Lead, mentor, and motivate a team of Service Sales Representatives.
• Set clear sales targets and performance goals for the team.
• Provide training and coaching to enhance the team's skills and product knowledge.
• Develop and implement sales strategies and action plans to achieve service sales targets.
• Identify and pursue new business opportunities within existing and potential customer accounts.
• Analyze market trends and customer needs to adapt and refine sales strategies.
• Build and maintain strong relationships with key clients and partners.
• Understand client needs and develop tailored service solutions to address them.
• Ensure client satisfaction by promptly addressing any concerns or issues.
• Work with service operation leader to ensure work (incl. L&M works) is being consider for the PSA contract.
• Prepare regular sales reports, forecasts, and performance metrics.
• Analyze sales data to identify trends and opportunities for improvement.
• Make data-driven recommendations to enhance sales effectiveness.
• Negotiate service contracts and agreements with clients, ensuring favorable terms for both parties.
• Collaborate with the legal team to review and finalize contracts.
• Ensure that all sales activities comply with company policies and industry regulations.
• Maintain accurate records of sales transactions, contracts, and customer communications.

What we look for:

• Bachelor’s degree in business, Sales, or a related field
• Proven track record of success in service sales, with at least 10 years of experience.
• Strong leadership and team management skills
• Exceptional communication and negotiation abilities
• Excellent problem-solving and analytical skills.
• Knowledge of HVAC/BMS/Fire/SEC products/services is a plus.
• Dynamic and results-oriented

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Our Client, in Automotive Industry located in Central has opening for IT Support Engineer.

• Variable Bonus
• 5 Days Work Office Hour
• Career Advancement

Responsibilities:

• First point of contact to manage and support daily IT requests/incidents on end user, IT and business application systems.
• Taking ownership of customer issues reported and seeing problems through the resolution. Ensuring IT Tickets are properly logged and classified in the ticketing system and attended in accordance with the SLA.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware, software, and application issues.
• Management and support of hardware/application for Workshop Diagnostic tools & Automotive Business Systems.
• Assist in the administration of IT Infrastructure & Business Application Systems.
• Ensure regular systems & application housekeeping tasks are in place with
  proper documentation of IT Process, Inventory and Projects.
• Support & perform periodical audit and security reviews in the domain of
  user/application accounts, IT Infrastructure & business systems and ensuring it adheres to IT Governance & Compliance requirements.
• Management and support of IT Asset Procurement and Disposal.
• Perform any other duties as directed by Section Head and Management.
• Support VIP staff – specifically higher management level.

Requirements:

• Proven work experience as a Technical Support Engineer, Desktop Support
  Engineer, IT Help Desk Technician or similar role.
• Bachelor’s Degree in Information Technology, Computer Science or related fields are preferred.
• Good understanding of computer systems, AV devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and helpdesk software.
• Ability to provide step-by-step technical help, both written and verbal.
• Good analytical thinking and problem-solving skills.
• Experience with Microsoft Suite and Office 365 (Word, Excel, PowerPoint,
  SharePoint, OneDrive, etc.)
• Hands-on experience with supporting mobile devices, both iOs and Android is a must.
• Hands-on experience with Windows and Mac OS environments is a must.

Qualified or interested candidates, kindly apply to us in

the FOLLOWING FORMAT to facilitate the short listing process;

Attachment of CV’s in MSWORD FORMAT

Resumes please INCLUDE:

• Personal Particulars
• Education background
• Work experiences in point forms
• All Reasons for leaving
• Current and Expected salary
• Date of availability / Notice Period

**We regret that only shortlisted candidates would be notified.

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

Chia Kim Wai, Terry

Reg No: R23111838

EA No: 19C9570

We’re looking for Centre Manager to join our passionate team at The Oasis. The position form a crucial part of our organization, building lasting relationships with customers and providing quality care to pets. If you’re an animal lover ready for the ins and outs grooming, this is the perfect opportunity for you. Our ideal candidate is hardworking, customer-service oriented, and patient with both pets and people. There’s no better place to launch an exciting, fulfilling career in animal services than The Oasis.

JOB RESPONSIBILITIES:

Responsible for managing all day-to-day duties including the following:

Management:

• Establishing and maintaining guest services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandising, inventory control, expense control, human resources management, and managing operating costs.
• Analyze and measure business trends; develops and implements plans to maximize sales and meet or exceed goals and objectives.
• Collaborating with Leadership Team during regular meetings regarding any improvements.
• Working with Recruiting & Training Manager to recruit, interview, and hire team members.
• Comparison shop and report results; share information with director and make appropriate price adjustments.
• Review department/store trends and recommend and initiate changes for maximizing goals and objectives.

Financial management:

•  Create financial budgets and projections to manage costs, and make sure that store sales targets are achieved.
• Adhering to budgets and financial goals.
• Managing the P&L to ensure store profitability.
• Performing accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.

Staff: 

• Manage all staff, ensuring that their duties are fulfilled according to timeline and targets. Hire and train new staffs.
• Projecting a positive image within location; leading a team of bathers, groomers, and front desk personnel in maintaining an atmosphere of cooperative teamwork that emphasizes guest service and satisfaction.
• Developing team service and retail goals and guiding the team in goal achievement.
• Coordinating schedules to maximize usage and efficiency.

Pet care and maintenance: 

• Manage to set guidelines and thorough follow up on pet health care of pets. Standard maintenance of premises including pet stations. Manage feeding and grooming roster.
• Checking equipment to ensure proper functioning.
• Ensuring brand standards are kept and the store is always looking (and smelling) it’s best.

Procurement: 

• To help in procurement process of pets including sourcing for suppliers, selection of pets and logistics.
• Inventory products and order new supplies.

Customer service: 

• Maintain and monitor high standards for customer service.
• Maintaining a membership sales culture within the location.
• Responding to customer inquiries or complaints with urgency in a timely manner.

AVA and Authority Guidelines:

•  To ensure all protocols, licensing and compliance of animal care are followed according to Government guidelines.
• Monitoring operations to ensure compliance with applicable health, safety, or hygiene standards.

REQUIREMENTS:

• First and foremost, a love for all pets!
• An entrepreneurial attitude and desire to grow!
• Minimum 5 years’ experience in a management role in the pet service industry.
• Exceptional leadership skills, including motivation and goal-setting
• Minimum Diploma Education’
• Excellent Customer Service skills
• Excellent communication and interpersonal skills.
• Ability to spot and resolve problems efficiently
• Ability to meet deadlines with good time management skills
• Available to work on-call, shifts, after hours, over weekends, and on public holidays.

◻ Recruitment Division and Personnel
- Office manager

◻ Tasks
- (accounting/settlement) Budget execution/expenditure resolution/settlement/settlement audit, conduction fund operation/settlement, etc
- (HR/General Administration) Personnel service of local employees, asset management, tenant enterprise management, etc
- (Customer Management) Support for internal and external customer management and public relations work, etc

◻ Eligibility for application
- Only Singapore citizens and permanent residents can apply (working visa not issued)
- A person who does not have a reason for disqualification for an overseas business trip

◻ preferential treatment
- Preferential treatment for those with knowledge and experience in ICT-related fields, HR/accounting, etc

◻ Other matters
- (Salary) Consultation at the time of interview
- (Working hours) 09:00-18:00 (Monday-Friday) 5 days a week, Singapore holidays closed, and Korea's four major national holidays closed
- Annual and medical insurance is paid in accordance with the Singapore Standards Act

◻ Working area
- CBD

Benefits Summary

· Basic up to $6500 + Variable Bonus

· Annual leave: 16 – 21 days

· Comprehensive medical insurance

· Mon to Fri 8.30am - 5.30pm

· Boon Lay

Job Description

· Leading a team of Service Sales Engineers to achieve department orders and sales target.

· Serve and maintain key customer accounts, always respond to them promptly.

· Developing & building long term customer relationships.

· Actively identify potential opportunities & develop solutions with existing & new customers.

· Gather market intelligence and identify potential customers, ensure potentials are converted to orders for the Company.

· Develop the training plan for sales team to improve their capability to serve the customers.

· Engage the sales team to be motivated and building up their capability.

· Working with other departments to package the solutions for customers.

· Any other responsibilities as deemed appropriate and relevant.

Job Requirements

· Degree in Mechanical/ Electrical Engineering or its equivalent.

· At least 5 years in HVAC or Service Sales field.

· Leadership experience and ability to manage a team.

· Resolves the issue among the team and put in effort in employee engagement.

· Customer driven with excellent communication & interpersonal skills.

· Able to work under stress and tight timeline.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lee Wai Yin Eunice | EA Personnel No.: R23116005

1007

JOB DESCRIPTION

• Handle general admin tasks (phone calls, office stationery, office maintenance, attendance checking on the time management system)
• Prepare and manage staff and project petty cash claim
• Provide clerical & administration support to project team
• Filing and maintain up-to-date file records to enable quick retrieval
• Other ad-hoc duties assigned by the management

JOB REQUIREMENT

• GCE 'O' level
• Min 2 years' experience in main contractor compaines,
• Proficient in Microsoft Office
• Excellent interpersonal communication ability
• Possess positive attitude towards work and team oriented
• Able to start work in a short notice period

The Regional Service Sales Manager role is responsible for managing a growing Service Sales team across Asia. This role will be responsible for maximising the full potential of Rotork large installation base. This role requires a dynamic and experienced professional who can develop and execute strategic plans, manage a team of sales representatives, and build strong customer relationships in order to achieve and exceed service sales targets. The successful candidate will work closely with cross-functional teams and stakeholders to ensure the delivery of exceptional service to our clients.

Responsibilities

• Sales Strategy and Planning - Develop and implement sales strategies to drive service revenue growth in the region. Identify market trends, customer needs, and competitor activities to inform strategic planning. Set clear sales targets and develop action plans to achieve and exceed them.
• Team Management - Lead, coach, and mentor a team of service sales representatives to meet their individual and team targets. Provide training and ongoing support to ensure the team's success.
• Customer Relationship Management: Cultivate and maintain strong relationships with key clients and prospective customers. Understand customer needs and tailor solutions to meet their specific requirements.
• Market Analysis and Reporting: Monitor market conditions and competitive landscape to identify opportunities and threats. Prepare regular sales reports and performance metrics for senior management.
• Service Offerings and Pricing: Collaborate with product and service teams to understand offerings and align sales strategies accordingly. Set competitive pricing and create value propositions to attract customers. Becoming the Asia Lead for promoting Rotork’s suite of value added services
  • Upgrading obsolete equipment
  • Services and planned maintenance
  • Predictive Maintenance
  • Spare Part strategies
• Contract Negotiation: Negotiate service agreements and contracts with customers, ensuring they are mutually beneficial and aligned with company objectives.
• Budget Management: Develop and manage the annual sales budget for the region. Monitor expenses and revenues to ensure financial targets are met.
• Compliance and Ethics: Ensure all sales activities adhere to company policies and ethical standards.

Job Description

• Manage and oversee multiple levels in the Project Department (Snr. Engineers, Engineers, Draftsman, Supervisors etc)
• Involves highly in implementation and enforcement of new initiatives and disciplinary practices with the department.
• Strategic Planning for the Project team.
• Ensure projects are carried out by Engineers accordingly to tender specifications and customer requirements.
• Determines project responsibilities by identifying project phases and elements, assigning the relevant team to be involved in the project.
• Review projects’ schedules and ensure timely submission of Authorities’ documents.
• Closely monitor the materials consumption and man hours allocated to the projects and ensure it does not exceed the quantities quoted.
• It is mandatory to document all correspondences related to the Project and perform testing and inspection with customers to witness to prevent any unnecessary conflicts in the future.
• Strictly adhere to all relevant safety objectives and legal requirements at all times.
• All drawings and correspondences must be well documented.
• Project Engineers are responsible to conduct frequent site checks weekly to ensure the installation and progress is correct and ahead of schedule and control is in place.
• All engineering issues must be resolved and it is the responsibility of the Project Engineers to attend meetings with the Plumber/ Main-contractor or Consultant.
• Any other ad-hoc duties as and when instructed by Management.

Job’s Holder Specification

• Excellent organizational and management skills
• Lots of initiative, and ability to make strategic planning and good decisions.
• Must possess integrity and drive.
• Ability to withstand emotional distress and work pressure.
• Possess excellent interpersonal skills- to deal with customers and external contacts.
• Preferably, comprehensive knowledge of relevant legal regulations (CP 51)
• Preferably, Possess a Degree in Civil/Mechanical Engineering with a minimum of 5 years relevant work experience.
• Preferably, Must be proficient in AutoCad, and Revit BIM and Microsoft Office.

About our client: Our client is a leading global manufacturer of HVAC (Heating, Ventilation & Air-Conditioning) equipment & systems, services & solutions

About the role:

• Leading a team of Service Sales Engineers to achieve department orders and sales target
• Serve and maintain key customer accounts, always respond to them promptly
• Developing & building long-term customer relationships
• Actively identify potential opportunities & develop solutions with existing & new customers
• Gather market intelligence and identify potential customers, ensure potentials are converted to orders for the Company
• Develop the training plan for the sales team to improve their capability to serve the customers
• Engage the sales team to be motivated and build up their capability
• Working with other departments to package the solutions for customers
• Any other responsibilities as deemed appropriate and relevant.

About you:

• Degree in Mechanical/ Electrical Engineering or its equivalent
• At least 5 years in HVAC or Service Sales field
• Leadership experience and ability to manage a team
• Resolves the issue among the team and put in effort in employee engagement
• Customer-driven with excellent communication & interpersonal skills
• Able to work under stress and tight timelines.
• Candidates who own a vehicle with a valid driving license is preferred.

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EA Personnel Name: Paola Jane Ofrasio Fajardo

EAP Reg. No.: R1325507

Salary: Basic $5,000 - $6,000 + transport allowance (for driving) + VB

Time: Monday - Friday (8.30am - 5.30pm)

Location: Boon Lay Way

Responsibilities:

• Leading a team of Service Sales Engineers to achieve department orders and sales target.
• Serve and maintain key customer accounts, always respond to them promptly.
• Developing & building long term customer relationships.
• Actively identify potential opportunities & develop solutions with existing & new customers.
• Gather market intelligence and identify potential customers, ensure potentials are converted to orders for the Company.
• Develop the training plan for sales team to improve their capability to serve the customers.
• Engage the sales team to be motivated and building up their capability.
• Working with other departments to package the solutions for customers.

Requirements:

• Degree in Mechanical/ Electrical Engineering or its equivalent.
• At least 5 years in HVAC or Service Sales field.
• Leadership experience and ability to manage a team.
• Resolves the issue among the team and put in effort in employee engagement.
• Customer driven with excellent communication & interpersonal skills.
• Able to work under stress and tight timeline.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lon Kei Hin | EA Personnel No.: R23116368

Our Client, in the Automotive Industry located in the East has opening for Customer Service Officer.

• Incentives
• MNC Company
• Variable Bonus

Responsibilities:

• To handle operation calls
• To perform daily paperwork, invoices, raise jobs
• To stand in as a Customer Service Advisor when required
• To stand in Accident Reporting Centre reporting
• To collect cash from Customer Service Advisors and submit to Corporate Office

Job Requirements

• Relevant experience in handling admin / customer service
• Proficient in MS Office (Excel, Word, Outlook)

Qualified or interested candidates, kindly apply to us in

the FOLLOWING FORMAT to facilitate the short listing process;

Attachment of CV’s in MSWORD FORMAT

Resumes please INCLUDE:

• Personal Particulars
• Education background
• Work experiences in point forms
• All Reasons for leaving
• Current and Expected salary
• Date of availability / Notice Period

**We regret that only shortlisted candidates would be notified.

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

Chia Kim Wai Terry

Reg No: R23111838

EA No: 19C9570

Overview

Your duty is to always ensure the smooth running of our service area through managing, training, and developing the team. The key aim of the role is to provide maximum satisfaction and care of patients while maintaining smooth and speedy delivery of treatment.

Job Responsibilities

You will be responsible for the following:

• To work closely with team leaders to ensure daily smooth operation and department readiness.
• To provide or arrange for system and knowledge training and refresher courses for existing staff.
• Reporting officer to manage a team of ancillary staff and oversee their training and development plan in tandem with the needs of the service area.
• To develop and provide service training to new/junior staff and monitor service standards to ensure good patient experience.
• Able to lead and initiate in quality improvement project (e.g.: 6S, service improvement project).
• To review or create SOP/ process guide for ground workflows.
• Able to do resource and manpower planning, strategic planning, and paper writing.
• To orientate and induct to new staff.
• Ensures that staff are working in optimal conditions and are motivated at work.
• Perform any other duties assigned by reporting officer.

Requirements

• Minimum degree with 2 years and above of service related experience. Knowledge of healthcare operations will be advantageous.
• Diploma holders with at least 5 years of relevant experience may be considered.
• Experience in leadership.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.