Total 6,668 Customer Service job vacancies in 8 MARINA VIEW SINGAPORE

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Key Problems To Solve,

Under the strict Compliance requirements, how to construct Global Live platform with Stability, better Performance (Low-Latency and High-Concurrency), Resilience and Efficiency.

Our Major Objectives are,

1. Ensure Global Live to meet compliance requirements, and promote cross-team architecture governance.

2. Build Global Live architecture with stability, low-latency and resilience to support long-term business development

3. Optimize end-to-end stability and engineering efficiency

Responsibilities

- In-depth analysis of the Global Live streaming business and tech architecture, identify potential risks and probable evolution based on business development direction and to form solution

- Improve System quality and engineering efficiency

- Optimize standard operating procedure and standards

- Be Involved in researching and developing basic services, implementing high qualified throughput and consistency under complex global distributed scenarios;

Qualifications

- BS/MS Degree in Computer Science or related major, deep understanding of computer architecture, data structures and algorithms, in depth knowledge of common databases

- 5 years+ work experience in an Internet company, familiar with microservice architecture design;

- Deep understanding of software design pattern;

- Proficient in at least one of the following languages: Go, Python, Java, C++;

- Large scale client-facing industry project development experience; Extensive experience in high scalable, highly available, distributed and mission-critical systems.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Your new company

Be a part of a global market leading tech company.

Your new role

• Handle and resolve end to end post-sales queries for advertising products, ability to work on case volumes across email and chat channels

• Own and drive query resolution through collaboration with Product & Engg groups to resolve all types generic, technical or product queries

• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points

• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

• Manage escalations workflows with internal teams across Product teams

• Partner with upstream technical specialists to educate advertisers on product features and common issue types

• Engage and support new product launches across the advertising platform, act as Voice of Customer for fixes and advocate for efficient resolution

What you'll need to succeed

Minimum qualifications:

• 4+ years of Technical Customer support or Operations , in region where role is based

• Preferred experience in a Contact Centre/Service program for any Advertising Tech company

• Prior Customer Support exp as in-house team is highly desirable

• Fluent with social media products usage and basic understanding of Advertising industry

• Japanese speaking to communicate with stakeholders from other regions

What you'll get in return
This is an exciting opportunity to join a global tech firm. You will be part of a dynamic team and you will be remunerated at market competitive rates.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Denise at Hays on +65 9611 0531 or email [email protected] for a confidential discussion.

Referrals are welcome.

EA Reg Number: R21103035

EA License Number: 07C3924 | Company Registration No: 200609504D

Company overview

Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors

Function Overview

• International Wealth Management (IWM) in Nomura has been expanding its business. Over last years – several enhancements are ongoing on continuous basis including expanding newer set of applications in IWM application landscape
• This job role – will report head of IWM production support in Singapore
• This job would entail working in shifts
• Good knowledge of Avaloq Banking System is a must

Job Responsibilities

• Primary responsibility of the candidate will be to provide L1/L2 technical support for all applications used by wealth management technology including Avaloq, Marginman and many others
• Manage day to day production issues including daily health checks of all applications and processes
• Working closely with various stake holders like business users, development staffs and infrastructure teams. Prioritize, mitigate or resolve issues and/or minimize outages
• Responsible for availability, incident, problem and capacity management for all applications in scope
• Maintain high performance and availability of production environment including ensuing batch monitoring during late shifts
• Monitor critical components of the system and troubleshoot problem areas
• Liaise with users to ensure production incidents are resolved on a timely basis and that remedial actions are taken. Manage and keep track of production issues, follow up incident post mortem to mitigate root cause
• Work closely with regional IT teams (cross IT BUs) to maintain effective up-stream & down-stream
• Processing
• Implement continuous process improvements including but not limited to Policies and procedures and production monitoring
• Participate in business continuity planning and exercises
• Participate/support in regional and/or global projects

Job Requirements

• University graduate with minimum 7-8 years of application support experience in application support role in banking environment/ financial institution
• ITIL v3 or similar qualifications with Java, Oracle, Unix/Linux, Sybase technologies
• Demonstrate basic financial understanding in FX/MM/Equity/Derivatives and associated front to back operational workflow
• Able to work with sense of urgency under multiple deadlines, can organize and deliver with minimal supervision
• Excellent analytical and problem solving skills; Willing to learn and able to adapt to different technologies
• Self-motivated, responsible and reliable team player

Essential technical skills:

• Experienced in both banking / financial services supporting large applications
• 5-6 years of hand on experience in Unix/Linux, Oracle/Sybase, Java technologies, Avaloq and Marginman
• > 5 years’ experience in production support including managing incident & problem management
• Experienced in supporting Wealth Management system/Order Management system/ Execution Management System
• Experience in disaster recovery planning and test execution

Preferred:

• Completed Avaloq Certification training
• Knowledge of market data and financial models will be advantage
• Practical understanding of FIX protocol
• Understanding on cloud operations, micro services, python/perl and excel skill
• Communicates well & across all levels.

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

Nomura is an Equal Opportunity Employer

SFID: 5246

• Assist in Service Management and Quality Management activities on BU and Department level.
• Coordinating within different departments under the BU to ensure various process tasks are handled on time.
• Scheduling, conducting, and participating in monthly QM and SM meetings and taking meeting minutes.
• Follow-up with the respective service teams to update the required information in the OPL within the due date.
• Generate the relevant reports on BU and department level.
• Generate additional reports if requested by PSO.

Responsibilities:

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

Requirements:

• Diploma/Degree in any Discipline
• Preferably with some relevant working experience
• Good communication and coordination skills
• Proactive and a team player

Job ID: QX8XWW93

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Skillset Requirements:

• Programming skills in Python and Unix Shell script.
• Familiar with enterprise databases using database technologies (i.e. Oracle, MSSQL, Snowflake).
• Exposure and knowledge in any of the following technologies is advantageous:
  • Denodo
  • Snowflake
  • Vector database
  • AWS technologies

RESPONSIBILITIES AND RESULTS:

• Answering incoming calls and making outbound calls to customers or clients.
• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
• Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Singapore citizen only.

• Min 3 years of experience into IT Support
• Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office
• Provide user data and application recovery
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
• To support VIP users

Be the difference.

If making a difference matters to you, then you matter to us.

We are now looking for an Senior Customer Success Specialist; you will act as a strategic partner to our TeamMate customers. You will be proactive in ensuring product adoption, building customer relationships, soliciting customer feedback, and analyzing patterns of successful customers. In this role, you will initially report to the General Manager, TeamMate Asia Pacific.

TeamMate software is used by audit professionals all over the world and is recognized as the award-winning audit management system that increases the efficiency and productivity of the entire internal audit process, including: risk assessment, planning, scheduling, execution, review, report generation, trend analysis, audit committee reporting and storage.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working, working from home 3 days/week).

ABOUT THE ROLE

• Responsible to reach out to customers proactively off renewal cycle to understand customers’ situation, and help them solve challenges, directly or by channeling their request to Support & PS teams
• Back up retention teams in peak periods or when coverage is needed
• Provide inputs for the creation of a customer health index, they need to understand risk of churn, and share with account manager and retention teams
• Work with Sales, Professional Services, Product & Support colleagues to address customer needs and ensure best practice product utilization.
• Position as a key point of escalation for designated accounts, to ensure TM can react and evolve to changing customer requirements. • Understand customer requests that require product updates, qualify them and channel them appropriately to the Product Management team
• Share with TM customers the product / company / market messaging designed by our Marketing team
• Passionate about our customers’ experience, you will build and maintain that experience for all customers in your portfolio.
• Become an expert on our product solutions as well as customer use cases and use this knowledge to identify and solve customer pain points.
• Drive awareness of regional user groups and speaking opportunities at Customer Appreciation Events
• Use customer management tools to track customer communication, issues and metrics.
• Drive close collaboration with implementation partner and Professional Services;
• Develop strong relationships with all key decision makers and influencers across each customer in your portfolio.
• Uncover and mitigate any risk that threatens each customer’s growth, satisfaction, or renewal; conceive and execute risk mitigation plans. Schedule stakeholder calls.
• Drive high overall customer NPS rates
• Contribute to the future development of the Customer Success initiatives and strategy.
• Managing Customer Relationships: Ensuring customer growth, satisfaction, and retention within the assigned portfolio of accounts in (demand generation, onboarding and/or customer success focused).
• Build, maintain, and execute on account plans for each assigned account and coordinate appropriate internal resources for delivery.
• Attend key design review sessions, review project milestones, attend key project management sessions.
• Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline.
• Develop strong relationships with all key decision makers and influencers across each customer in your portfolio.
• Uncover and mitigate any risk that threatens each customers’ growth, satisfaction, or renewal.
• Engage customers in user groups, focus groups and annual conferences

ABOUT YOU

• Bachelor's Degree in business, sales, marketing, or related field
• 5 years of account management experience in software
• Strong computer literacy, experienced with SalesForce.com and MS Office Suite
• Experience making outbound phone calls to existing clients, identifying their needs quickly and then providing a value proposition
• Experience with CRM tools i.e. SalesForce.com
• Working within a multi-division organization with various sales and marketing channels
• Working in or with products/services related to software industry preferred • Understanding of enterprise and public sector relationships a plus
• Experience working independently
• Demonstrated proficiency with MS Office Suite (Word, Excel, PowerPoint and Outlook) & presentation tools
• Excellent oral, written and interpersonal skills, including the ability to explain technical concepts in non-technical terms and ability to work well with sales Consultants
• Ability to create documentation that is complete and accurate
• Ability to work with others to learn about products and processes
• Ability to be proactive in asking questions and getting questions answered
• Able to prioritize and work on multiple projects simultaneously
• Attention to detail
• Strong customer service and sales skills
• Ability to organize and prioritize assignments
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office Products (PowerPoint, Outlook, Excel, Word)
• Fluent in English; other Asian languages a plus
• Some travel may be required across the region

ABOUT US

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Chin Swee Rd (near Chinatown MRT)

5 days (8 hrs/day including 45 mins break)

Shift hours: 7am – 3pm; 3pm – 11pm; 11pm – 7am

$2200 - $2500

Responsibilities:

• Perform guests check in or check out according to hotel procedures and service standards.
• Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction.
• Perform cashiering and updating of guest records.
• Handles all incoming calls for guests or internal departments.
• Performs other related tasks.

Requirements:

• Must be able to work on 3 rotating shifts, including weekend and public holidays.
• Training provided

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Minimum 1 years experience in service desk or helpdesk environment
• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Position: Business Support Executive (Contract Staff)

Contract Period: 2 January 2024 – 30 June 2023 (6-month contract)

Roles & Responsibilities:

We are looking for a Business Support Executive to support the Finance, Human Resources, Compliance and Ops functions of the Firm. The ideal candidate would have at least 1 year of relevant experience, a passion for learning, and will actively contribute to the day-to-day operations of the various department in a start-up environment. This role involves effective communication and coordination with both internal and external stakeholders across a range of tasks.

Job Description:

• Assist to preparation/review full set of accounts, GST filings, corporate tax and other bookkeeping-related matters
• Assist in the preparation/reviewing of financial forecast, budget and other reports/presentation to head office or otherwise
• Support in translation works between English and Bahasa Indonesia
• Support the trading operations team in daily trade operations including KYC onboarding, if required
• Support the Compliance team, if required

Job Requirements:

• 1-3 years of relevant experience in accounting/audit field preferred
• Proficient in Microsoft Office (Excel, Powerpoint) applications;
• Fluent in Bahasa Indonesia;
• Strong written and verbal communication skills; excellent analytical skills (numeracy included)
• Ability to work independently under pressure and manage deadlines or unexpected changes in expectations or requirements;
• Strong attention to details;

Duration: 12 months extendable/convertible
Working Location: Kallang Sector
Working hours: 08.00am – 6.00pm (Monday to Friday) and Alternate Saturday 08.00am – 1.00pm
Salary: $2,500 + Up to 3 months bonus per year

Job Responsibilities

• Answer incoming queries and address in a professional and timely manner
• Provide accurate and detailed information to customers regarding products and services
• Resolving customer issues, complaints or concerns with empathy and problem-solving skills
• Documenting customer interactions and maintaining accurate records in the database
• Adhering to company policies and procedures while maintaining a positive and customer-centric attitude
• Adhoc duties as assigned by Supervisor

Job Requirements

• At least 2 years of experience in contact centre handling voice and/or non-voice channels
• Possess excellent interpersonal, communication and customer service skills
• Able to work independently in a face-paced environment while being a cohesive team member
• Self-directed, able to multi-task, self-motivated and able to work under pressure
• Possess initiative to respond to customer’s needs with a commitment towards service excellence
• Proficient in MS Office applications

Should you be interested in this position, please contact Neo at 91708126 (http://wa.me/6591708126) directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Personnel No: R22110343 • EA Personnel Name: Neo Shou Qi

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gs_RftfZ

• Autonomy to make key decision relating to IT Services across the Region
• Team leadership role

About the company

Our Client is an established MNC with offices across the globe. As part of their expansion plan in Singapore, they are now hiring for a IT Service Delivery Manager / IT Support Manager / Helpdesk Manager/ EUC Manager to join their team.

About the job

Reporting directly to the Global Head of IT, your role involves:

• Lead a team of IT Service Analysts, ensuring the users from Asia and Europe are well supported
• Develop and implement service delivery processes, best practices, and SLAs to enhance client satisfaction and operational efficiency.
• Collaborate with cross-functional teams to resolve complex technical issues and ensure timely resolution.
• Handle escalated customer issues and ensure they are resolved promptly and to the customer's satisfaction.
• Monitor service performance metrics and generate reports to track team productivity, user satisfaction, and service quality.
• Proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing closed tickets are closed with root cause analysis and preventive action
• pitfalls. This includes conducting period (weekly and monthly) service operation meetings
• Enhancing IT processes and workflows pertaining to incidents, significant escalations, service request management, change management, asset management, and problem management
• Identifying areas for process improvement and drive initiatives to enhance the overall customer support experience.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Service Management. At least 3 years of experience managing a team. Provide track record in managing external vendors is required for this role.

Experience with Cyber Security, IT Risk and IT Governance will be highly preferred.

Whats on offer
This is an excellent opportunity to join a established company as their in-house IT Service Manager. You will get the opportunity to lead a team and make key decision for IT Services across the region.

To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN. (EA: 94C3609/ R1219669)

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gs_RftfZ (EA: 94C3609/ R1219669)

The Sales Support will report to the Head of Public Sector and provide pre- and post-sales support to the Public Sector Sales team. He/she will provide support to the Public Sector sales teams for tender or proposal submission request within specific tender closing timeline. Beyond helping to source for new sales opportunities by understanding customers’ needs and requirements, he/she also supports the sales team by partnering with the other business functions to work out pricing matters and strategies.

Responsibilities:

• Tele-sales support/sales pitch activities akin to cold calling and strong in follow up and combing the relevant websites for leads.
• Support all Public Sector tender deals in services, software and maintenance
• To monitor and track the sales booking from award to project creation
• To ensure timely and quality service provided to Public Sector Sales team for order processing request, sales and project registration.
• To ensure order processing request is supported with actual LOA/PO from client.
• To validate the order processing request from sales teams to ensure sales booked is based on firm award provided by client.
• Partner LOBs to work out and compile pricing based on customers’ requirements
• Engage and interact with customers on tender clarifications
• Secure necessary approvals based on NTT DATA Singapore processes and meet tender submission deadlines by customers
• Timely submission of full legal documents (tender documents, tender proposals, clients’ contracts, partnership agreements) to BMO/Finance Departments to register in sales tracking system (Salesforce).
• To advise Public Sector sales teams on the sales processes where necessary.

The ideal candidate should possess the following:

• Fresh Graduates are welcome to apply.
• Excellent verbal and written communications skills.
• A result-oriented person who can deliver high quality pre and post-sales support to sales units.
• Strong organisation skills and ability to multi-task with competing priorities.
• Able to work independently, proactive with good working attitude.
• Committed to job requirement, adaptable to new environment/job challenges.
• Able to build good rapport with sales units and project delivery teams to enable work to be carried out effectively and efficiently.
• Proficiency in MS Excel and MS Word.
• Strong stakeholder management to interact with external customers and internal colleagues.
• Able to multi-task, prioritize, and manage time effectively.

• Working Hour: Mon-Fri | 8.45am -5.45pm
• Location: Tanjong Pagar
• Salary: $10/ hr

Job Description:

• Review travel itineraries for accuracy and completeness, ensuring they align with client preferences.
• Generate printed travel itineraries for clients and drivers, including essential trip details.
• Create and print driver banners with passenger information and pickup/drop-off details.
• Collaborate with partner organizations (Combi Supplier) to share travel itineraries for client coordination.
• Coordinate with the BPO team to send itineraries and related documents for accurate transport billing.

Qualifications:

• Customer service or administrative experience.
• Knowledge of travel industry basics is a plus.

As a Call Center Agent, you will be the first point of contact for customers, providing exceptional service through inbound and outbound calls.

Handle customer inquiries and resolve issues with professionalism, empathy, and efficiency, ensuring customer satisfaction and maintaining a positive company image.

5 Days working

Team

The Chief of Staff APAC drives the always-on engagement journey on behalf of the President APAC, collaborating with internal and external stakeholders across multiple teams, we are expanding to create a focused role that maintains a cadence of long term trusted relationships with key customers. Our APAC team is hungry and humble, and values creating a supportive and fast paced learning environment for our team to thrive in.

The Senior Customer & Executive Operations Manager will lead, oversee and coordinate customers meetings, strategically targeted, in-line with both short term and long term business opportunity. They will be reporting into the Chief of Staff, APAC

Role

This role will work with the Chief of Staff on engagement strategies and help prepare for major interactions with customers, partners, and internal/external stakeholders. Potential activities include: strategic approach to customer & partner engagements, end to end customer and partner meeting preparation and follow up, bringing a strategic/customer voice to content for critical internal and external events, and collaborating with account and partner teams.

We are looking for an individual who is a collaborator, strategic thinker, proven operator, effective influencer, understands our business, and who can rapidly demonstrate impact and value to the organization. The ideal candidate has a combination of strategy, planning, operations, sales and marketing, and software experience, has strong empathy and is able to thrive in high growth, fast paced environments, working across a number of varied stakeholders.

What you get to do in this role:

• Co-own the Customer Engagement strategy for the President, APAC
• Prioritize which Customers and Partners to spend time with, working with regional sales and partner leads on which customers we should meet with and when.
• Optimize the process for engagement with Customers end to end: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, etc.
• Attend some of the Customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items.
• Deepen strategic customer/partner relationships
• Lead, organize, and manage executive-level special projects, including the coordination of visiting Executive’s schedules
• Partner with Area Leaders to establish a strategy of CXO Advisory engagement on priority accounts working with the Marquee Team
• Establish an understanding of all ServiceNow’s product and services offerings
• Become a thought-partner to the Sales Org

Qualifications

To be successful in this role you have:

• 10+ years of work experience
• Experience driving (and solving) complex high-profile programs
• Experience presenting complex information to a variety of audiences
• Ability to handle multiple competing priorities in a fast-paced environment
• Experience with business operations

Duration: 1 Year Extendable/Convertible

Working Location: Kallang Sector

Working hours: 08.00am – 6.00pm (Monday to Friday) and Alternate Saturday 08.00am – 1.00pm

Up to 3 months bonus per year

Job Responsibilities:

• Answer incoming queries and address in a professional and timely manner
• Provide accurate and detailed information to customers regarding products and services
• Resolving customer issues, complaints or concerns with empathy and problem-solving skills
• Documenting customer interactions and maintaining accurate records in the database
• Adhering to company policies and procedures while maintaining a positive and customer-centric attitude

Job Requirements:

• At least 2 years of experience in Contact Centre handling voice and/or non-voice channels (Calls/Emails/Whatsapp), to answer queries regarding Termination process, Liaison with customers on T&C, Adhoc (e.g: Natural Cool, delay in installation)
• Possess excellent interpersonal, communication and customer service skills
• Able to work independently in a face-paced environment while being a cohesive team member
• Self-directed, able to multi-task, self-motivated and able to work under pressure
• Possess initiative to respond to customer’s needs with a commitment towards service excellence
• Proficient in MS Office applications

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." - George Kurian, CEO

Job Summary

To be successful in this role, you take pride in being a motivated self-starter, self-learner and possess a strong customer service focus You will effectively be the main support contact and Customer advocate in your assigned region. This role will provide an opportunity to develop your management and technical and operational skills by learning and supporting infrastructure built for the next generation data center.

Job Responsibilities

• The APAC Support Delivery Manager is responsible for developing customer relationships that promote retention and loyalty. Support Delivery Managers stay engaged with customers with the goal of keeping customers satisfied. This will include advising and directing Customers and Internal stakeholders to the appropriate resources to resolve their issues and queries.
• The Support Delivery Manager drives education and awareness of all NetApp Support Offerings to the regional customers, Sales account teams, Professional Services and Partner organizations.
• Provides new and existing Customers with "how to maximize value" from NetApp support materials and acts as a SME to the Customer on our digital tools. Works to achieve key metrics in the digital support space. This will include live customer sessions demonstrating the tools available under the customers support entitlements.
• The Support Delivery Manager acts as a customer advocate for improving and developing NetApp support processes and systems. They will be the voice of the field support teams. Build relationships and partner with support delivery teams and other internal stakeholders to improve NetApp Technical Support processes and drive corrective actions related to any gaps / failures.
• Participate in on-site customer meetings for proactive engagements or postmortem analysis. Assist with the development and presentation of RCA documents.
• Participate in special projects as necessary with Support, PS and other cross-functional teams. Develop and use collaborative relationships to solve problems. May be asked to lead programs across the APAC region and participate in Global support programs.
• Participate in regular sales meetings and quarterly business reviews. Establish standing meetings with sales leadership to foster bidirectional communication between the sales organization and Customer Support Delivery.
• Drive proactive programs within targeted Global and Enterprise accounts where a SAM does not actively exist. Work closely with the PSE/SSE teams on implementation. Drive and own designated support delivery programs as per Support deliverables in target accounts and potentially across APAC.
• Be the face of support and touch point in the local regions and interact and meet with Customers as required Be the conduit of engaging senior support management when needed.
• Whilst being an individual contributor, this is a senior support delivery function that influences many decisions and program directions directly.

Job Requirements

• Typically requires a Bachelors degree and a minimum of 12 years of relevant experience or equivalent combination of applicable education / training / certifications (AWS Azure Google Cloud etc) and years of applicable experience in a professional work environment.

Position: Professional Service, IT Procurement

Employment Type: 1-year agency contract (Highly Renewable)

Location: Ang Mo Kio

Working hours : 9am to 6.30pm ( Monday to Thursday), 9am to 6pm (Friday), with 1 hour lunch break.

Responsibilities

• Liaise with stakeholder to understand requirement and purpose of purchase/tender.
• Validate purchase requirement and issue RFQ/RFP.
• Conduct RPF, RFQ and RFI Activities.
• Source, request, negotiate and compare prices, on IT product, service and maintenance for purchase/tender.
• Sourcing and selection of vendors to ensure cost competitiveness, timely project delivery and quality of work.
• Prepare procurement documents, cost analysis, and negotiate with suppliers.
• Contract Management work covering review, contract negotiations and coordinate with Legal Team and Internal Stakeholders on setting up contractual agreement to ensure timely execution of contract for projects.
• Processing vendor contract with Legal Team and Vendors for new and renewal project.
• Maintain contract documentation and timely contract.
• Vendor Sourcing and on boarding, conducting Anti-money laundering / Anti-bribery
• Ad-hoc duties from Management

Requirements

• Minimum 5 years of procurement experience, preferably in IT Industry/Bank.
• Experience in procuring IT hardware/software and professional services is an advantage.
• Experience in local and overseas vendor management is an advantage. Negotiation skills is necessary.
• Good understanding of quotation and contract’s terms and conditions
• Good knowledge in Contract Management
• Experience in conducting Anti-money laundering / Anti-bribery Checks is an advantage.
• Able to work independently and as a group in a fast pace environment

If keen, kindly forward your CV to [email protected]

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g-s2daXq

• Permanent role with an end user environment
• Exposure to latest technology

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an Application Support Engineer to be a part of their team to lead multiple Application projects.

About the job

Your responsibility involves:

• Providing POS application remote support and assistance with the support of external vendors
• Gathering and analyzing user problems, troubleshooting and convey a solution either by resolving it at first contact or escalating it to the next level of support;
• Leading POS project implementation

Skills and experience required

As a successful applicant, you will have at least 3 years of experience in point of sale (POS) or retail application support. Proven track record in engaging with business stakeholders and project implementation is required for this role.

Candidates with regional exposure will be of added advantage.

Whats on offer

This is an excellent opportunity to join a leading end user environment with exposure to business stakeholder management across Asia.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g-s2daXq (EA: 94C3609/ R1219669)

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Sales Engineer

• Working Hours: 5 Days [9am - 6pm]
• Salary: $3000 - $3500
• Location: Potong Pasir

Responsibilities
• Mainly focus on sales strategy planning and business development to meet or exceed given
Annual Sales target.
• Support technical queries from external (e.g. end users, consultants, and partners)
• Work closely with Solution team in articulating technology and product positioning to both
business and technical users in the form of presentation or bid proposal and clarifications.
• Work with Solution team in solution design and produce guide specifications support to
consultants, integrators, and customers.
• Respond to functional and technical elements of RFIs/RFPs including conducting of cost and
solution analysis to ensure competitiveness of bid response.
• Develop opportunities from assigned industries and customer segments
• Act as single point of contact to the assigned customers account and manage the customers’
requirements and feedbacks to ensure satisfactory level
• Coordinate with solution team and project team to deliver project in timely, satisfactorily and quality manner and ensuring project delivery is delivered in compliance with contractual and regulatory requirements
• Resolve issues in a manner that is consistent with the company mission, values, and project objectives.
• Identify customer's needs and sales opportunities from the leads received, and to help future growth through value-added engineering.
• Develop and maintain close relationship with customers.
• Bi-weekly update of Sales CRM, sales gap and forecast report.

Requirements
• Degree/Diploma in Mechanical or Electrical Engineering or equivalent.
• Minimum 1 year experience in Data Centre / Engineering & Building Services Industry is
preferred
• Read architectural, structural, mechanical and electrical blueprints and have a solid
understanding of building services such as electrical, fire, and mechanical system.
• Understanding of enterprise infrastructure control systems and network communications technology – Internet, Intranet, VPN, TCP/IP, Ethernet, etc. will be a plus.

Karen Lee Kai En Reg No: R22108159

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Working Days: Monday to Friday, 5 days

Working hours : 8:30am to 6pm

Salary : $2,500 -$4,000

Job Responsibilities:

• Desktop support
• Provide basic support and troubleshooting to clients, such as password resets, printer configurations, break/fix instructions, support routing and escalation to L2 support.
• Taking ownership of customer issues reported and tracking them through resolution
• Responding in a timely manner to service issues and requests
• Liaise with third party vendors to coordinate client issues on specific services.
• Liaise with product manufacturers for problem escalation and resolution
• Support company for project implementation activities.

Job Requirements:

• Diploma / Degree in Computer Studies, Information System or related course.
• Preferably with 1 year of experience in Desktop and End User support
• Experience in troubleshooting Windows and Windows installer related topics (Windows 7 above)

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279