Total 2,537 Customer Service job vacancies in D05 Clementi New Town, Hong Leong Garden, Pasir Panjang

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

Job Description

• Assist the English and Chinese teachers to provide various experiences and activities for children including songs, games and story telling
• Assist in the execution of routine care activities e.g. feeding/meal time, diapering/toileting, bathing/washing, sleeping/napping
• Assist in cleaning/disinfecting of resources/toys
• Assist in documenting observation of children or activities while carrying out activities with children
• Assist in any ad-hoc duties assigned
• Building good rapport with parents and students
• Provide safe and secure environment for children to feel comfortable
• Have a passion for educating young children

• Successful candidates will enjoy an excellent remuneration package
• Preferably with early childhood related certificate (e.g. Fundamental Certificate in Early Childhood Care and Education)
• Relevant work experience as an assistant teacher in preschool environment is a must

• Position : Call Centre Executive – Up to $3,500 Basic - Clarke Quay - All Welcome!
• Location : Clarke Quay
• Working hours : 5 Days Work Week – Monday to Friday: 9.00AM to 6.00PM
• Salary (commensurate with experience): Up to $3,500 + 14 Days AL + AWS + Performance Bonus + Medical & Dental Benefits
• Duration : Permanent
• Industry : Medical

Responsibilities:

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Any other ad-hoc duties as assigned.

Requirements:

• Must have prior related experience in cabin crew roles

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Senior Consulting Manager (APAC)

Reg no.: R21101247 | EA No: 13C6684

Responsibilities

• You would provide support to the Sales Team in the Asia Pacific region, Commodities, Industries & Facilities Division.
• Work with the sales team and business leaders on the strategic plans
• Facilitate the consistent and harmonized sales process across APAC regions, to be in accordance with the group governance
• Support to enable a smooth Key Account Management process that synchronized with group guidelines
• Liaise with APAC Finance and respective Priority Regions on the Strategic Direction Initiative ensuring timely and consistent reporting for the Deep Dive initiatives
• Provide strategic and ad-hoc analysis and presenting results in clear manner for Strategic Direction list of priorities in APAC
• Provide governance, ensure consistency and implementation of business best practices within BV CRM Tool – Salesforce
• Manage multiple priorities and projects, including providing support for sales reporting & sales data analysis needs within APAC and regions
• Work collaboratively with the HO/Salesforce Global Team to design, evaluate and implement new functionality, automation and business required capabilities in Salesforce CRM Tool
• Ensure regional/countries’ business requirements are properly evaluated and accounted for; that any critical business functions are supported in the platform to safeguard and maintain the quality and integrity of the CRM solution
• Establish credibility as trusted Subject Matter Expert by listening, understanding business requirements and providing options for consideration
• Communicates effectively with all levels including Global Service Line leaders,Regional M&S and Country Sales, Data Stewards & Key Users across geographies and businesses
• Stakeholder management and engagement – communicate and delivery to business stakeholders for reports, strategic analysis and ad hoc support; building cooperation amongst regions and the various business teams
• Conduct training for salesforce/CRM tools and processes

Requirements

• Must have experiences in using Salesforce
• Must have at least 3 years Experiences in working and supporting sales team across different countries
• Analytical and strong capabilities to present information from data
• Good Communication skills and ability to interact across different cultures and languages
• Experience in conducting sales training is an advantage
• Based in Singapore’s office.

Job Description

· Ensure customer bookings are promptly documented, processed and reviewed for accuracy and completeness;

· Input export job reference;

· Any special shipment requirements shall be resolved with the shipper prior accepting the booking;

· Keep Sales Personnel informed about their bookings;

· Upon receipt of booking from shipper, Customer Service will book shipment direct with shipping lines or our consol for both FCL and LCL cargo;

· After confirmation of space with shipping lines or consol, Customer Service will advise shipper via email or fax;

· Customer Service will proceed to arrange the trucking and collection of cargo if customer require this service;

· Any changes in vessel details or delay in arrival date will be made known to shipper via phone or email by Customer Service;

· Ensure all cargoes send in good condition and if any damage shall revert to customer immediately.

Requirements

. Proficient in Microsoft words & excel.

. Responsible working attitude

. Able to work in a fast pace environment.

. (Transport provided at pick-up point at

Jurong Eat MRT

ABOUT THE COMPANY

Global Centre for Maritime Decarbonisation (GCMD)

The Global Centre for Maritime Decarbonisation (GCMD) was established as a non-profit organisation on 1 August 2021 with a mission to support the decarbonisation of the maritime industry by shaping standards, deploying solutions, financing projects, and fostering collaboration across sectors.

Founded by six industry partners namely BHP, BW Group, Eastern Pacific Shipping, Foundation Det Norske Veritas, Ocean Network Express and Seatrium (formerly Sembcorp Marine), GCMD also receives funding from the Maritime and Port Authority of Singapore (MPA) for qualifying research and development programmes and projects. To-date, over 100 centre- and project-level partners have joined GCMD – contributing funds, expertise, and in-kind support to accelerate the deployment of scalable low-carbon technologies and lowering adoption barriers.

GCMD is strategically located in Singapore, the world’s largest bunkering hub and second largest container port.

RESPONSIBILITIES

The Director of Partnerships is responsible for developing and executing partnership strategies to advance the mission of GCMD, foster collaboration, and enhance GCMD’s position within the industry. He/She will play a crucial role in identifying and cultivating strategic alliances with key stakeholders, including industry players, government agencies, and technology partners. The position reports to the Chief Executive Officer and interfaces closely with the Research & Projects and Comms team.

Partnership strategy development

• Develop a comprehensive understanding of industry trends, key players, and emerging technologies.
• Formulate and execute a strategic partnership roadmap aligned with organisational goals
• Identify and evaluate potential partnership opportunities to support the decarbonisation mission of GCMD

Relationship management

• Build and maintain strong relationships with existing and potential partners across the ecosystem, including shipowners, shipbuilders, charterers, technology providers, financial institutions, and government agencies
• Serve as the primary point of contact for key partners, ensuring a high level of satisfaction and collaboration
• Work closely with internal teams to align partnership activities with overall mission objectives
• Coordinate and maintain partnership database.
• Develop plans and processes to track, manage and engage partners. Initiate discussions with leadership team in a timely manner on partnership renewals.

Negotiation and contracting

• Lead negotiations for partnership agreements, ensuring favourable terms and mutually beneficial outcomes
• Draft, review, and finalise partnership contracts and agreements in consultation with the Corporate Services team
• Prepare information and papers to seek board approval for new partnerships

Market analysis and research

• Conduct market research to identify potential areas for collaboration and partnership
• Stay informed about industry developments, competitive landscapes, and regulatory changes that may impact partnerships

QUALIFICATIONS, SKILLS, EXPERIENCE

• Minimum bachelor’s degree in Maritime, Business, Marketing, or related field
• Proven experience in developing and managing partnerships in the maritime sector
• In-depth knowledge of the maritime industry, including key players, trends, and regulatory landscape.
• Strong negotiation, communication, and interpersonal skills
• Demonstrated ability to think strategically and execute tactically
• Track record of successfully driving business growth through strategic partnerships
• Passionate about sustainability and maritime decarbonisation
• Team player, highly motivated, ability to work independently and confidently under pressure
• Travel is required

Brief Description

Reporting to the Head of Department (Children, Youth & Family), the incumbent for the Programme Executive (Full-Time) position should harness relevant disciplines which include Social Work, Psychology, Counselling and other relevant fields in Social Science. He/she will work closely with his/her Reporting Officer/s to support programme development, professional and administrative functions in the Children, Youth and Family Department.

Job Responsibilities

I. Professional

1. Casework and counselling.

2. Plan and conduct activities for children and youth, both centre-based and school-based.

3. Conduct home visitation to beneficiaries.

4. Manage and liaise with multiple stakeholders in the community to ensure smooth operation of programmes. This include BCARE’s beneficiaries, volunteers and community partners.

5. Involved in evaluating the validity and viability of programmes.

6. Work with Department Head in planning and implementing new programmes based on the needs of clients.

II. Administrative

7. Ensure timely and appropriate submission of review/outcome reports.

8. Maintain proper records and closure of programmes.

9. Ensure the safe-keeping of important documents.

10. Provide other general administrative support as assigned.

III. Requirements

§ Bachelor’s Degree in Social Work, Counselling or Psychology

§ Minimum 2 years of experience in working with youth

§ Passionate to work with children and youth

§ Able to engage, mentor and counsel alienated and at-risk youths to build rapport for interventions

§ Able to work with multiple stakeholders and manage referrals

§ Comfortable in working with families of diverse backgrounds

§ Competent in Microsoft Office

§ Good interpersonal skills

§ Able to work on occasional Saturdays (either swapping of days or off-in-lieu will be provided)

4 days work in a week

Specific Responsibilities:

*Conduct class lessons using our in-house curriculum

*Manage student progress & achievement

*Provide feedback to parents

*Maintain & build relationship with parents & students

*Work closely with teaching support team

Competencies:

*Proficient in Microsoft Office (Word, Excel & Powerpoint)

*Excellent delivery and communication skills

*Patience and Passionate with students

*Possess strong organisation skills

*Good interpersonal skills

A world empowered by autonomy. We build robotic vehicles to improve logistics safety, forge a greener Earth, and enhance human lives.

We are a closely-knit team aspiring to change the world through disruptive technology. We are innovators. We are tinkerers. We are problem-solvers. And we have a fair amount of magic dust up our sleeves. We have a plan for fleet-level deployment of autonomous vehicles, and we are looking for the best-of-the-best to join us in making this a reality.

About Venti Technologies

Based in the U.S. and Asia, Venti Technologies is the leader in safe-speed autonomous logistics systems, developing the future of goods transportation. Using rigorous mathematics, deep learning, and theoretically-grounded algorithms, Venti has a proprietary collection of autonomy technologies including a suite of powerful logistics algorithms. Venti’s proven value proposition of saving costs, increasing vehicle utilization, and improving safety is recognized by customers and driving growth. Launched in 2018, Venti brings together an unsurpassed team internationally. The company has autonomous systems deployed in Asia for industrial and logistics sites and a growing pipeline. Venti has offices in Cambridge (Massachusetts, USA), Suzhou (China), and Singapore – our Asian headquarters.

This is a new role within our Operations Team where you will be responsible for autonomous vehicle operations in our customer sites where you will be responsible for Remote Vehicle Operations, Maintenance and Systems testing. where you will be cross-deployed to both the testing and operations team. This role will operate on a shift-based schedule. You will play a crucial role in ensuring the safe and efficient operation of autonomous vehicles, monitoring and controlling real-time vehicle operations, conducting general maintenance and executing testing procedures.

On a day to day, you will be collaborating with cross-functional teams while integrating new technologies, troubleshooting technical issues and contributing to continuous improvement initiatives. Your expertise will be vital in the success of maintaining compliance with safety regulations, optimizing vehicle performance, and fostering innovation in autonomous vehicle operations.

Role responsibilities

Vehicle Maintenance and Testing.

• Conduct diagnostics and maintenance on autonomous vehicles.
• Collaborate with engineering teams to integrate new technologies and features into autonomous vehicle systems.
• Execute testing procedures for autonomous vehicle systems in an operational environment.
• Provide technical support to on-site and remote teams during autonomous vehicle operations.
• Troubleshoot and resolve technical issues promptly to minimize downtime.

Operations Control:

• Monitor and control the real-time operations of autonomous vehicles.
• Execute and manage autonomous vehicle operations to ensure safe and efficient performance.
• Respond promptly to system alerts and emergencies, taking corrective actions as necessary.

Shift Operations:

• Work on a shift-based schedule to ensure 24/7 coverage for autonomous vehicle operations.
• Collaborate with cross-functional teams to maintain continuous and reliable system functionality during all shifts.

Safety and Compliance:

• Ensure strict adherence to safety protocols and compliance with regulatory requirements.
• Collaborate with safety and compliance teams to implement and maintain best practices.

Required experience

• Diploma in relevant field or equivalent experience.
• Proven experience in vehicle/transport operations and testing.
• Strong analytical and problem-solving skills.
• Experience with vehicle/transport technologies and systems.
• Hands-on experience in mechanical systems and electrical/electronic wiring
• Hands-on experience with Linux OS environment.
• Knowledge and background in Robotics/Automation.
• Hands-on experience in Bash, Python, C++ and ROS is a plus.
• Possession of a Class 3 Driving licence is a plus.
• Excellent communication and collaboration skills.
• Ability to adapt in a shift-based and 24/7 working environment.

Salary is commensurate with experience. We also offer world-class benefits, fantastic culture, flexible working arrangements, and a great international working environment. Come and join us!

We are seeking a dedicated and detail-oriented Sales Support professional to join our Company. The ideal candidate will possess excellent organizational and communication skills, be proactive, and thrive in a fast-paced environment.

Respond promptly to customer inquiries via phone, email, or chat.

Assist in the preparation and submission of sales proposals and contracts.

Efficiently process sales orders, ensuring accuracy and timely billing.

Coordinate with internal departments to fulfill customer orders.

Education and Experience

High school diploma; Bachelor’s degree in Business Administration or related field is a plus.

Previous experience in sales support or customer service roles.

JOB DESCRIPTION

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can’t handle as well as any projects that require on-site implementation. When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

ROLES AND RESPONSIBILITIES

• Responsible for Level 3 support and escalations for network and System issues;
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network to ensure optimum performance, reliability and availability;
• Work closely with internal and external teams for problem resolution;
• Perform maintenance and upgrades of systems and networks;
• Check on resource utilisation for trending and capacity planning purposes;
• Adhere to policies on change management to ensure success of such projects;
• Implement security measures and ensure that policies are followed to reach the required level of security;
• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation & removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resource to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Technical Manager

JOB REQUIREMENTS

• 4 to 6 years of work experience
• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higer
• CCNA certification would be an advantage
• At least 4 years of hands-on experience in network device configuration and troubleshooting, as well as system and OS support.
• Proven work experience as a Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Roles & Responsibilities

Sunshine Vet Care is seeking dedicated and energetic individual to join the team as Veterinary Technician. Located at Hougang Village, our purpose-built clinic has a supportive and experienced team contributing to the smooth running of the practice and excellent care of animal health and welfare. We are looking for someone who is able to multi task and double up as a Vet Tech and Receptionist. On-the-job training and mentorship to develop the skills and knowledge will be provided.

Work-life balance is important. We offer competitive salaries that commensurate with clinical experience and also encourage and support continuing education. If you are keen to join our fun, dynamic and dedicated team, please send your resume with recent photo to [email protected]. Only shortlisted applicants will be contacted.

Website: https://sunshinevetcare.com

Phone number: 62468681

Requirements (Full/Part-time):

- Prior relevant work experience in the vet industry or graduated with a Diploma in Veterinary technology/Veterinary Bioscience

- Good communication skills

- Possess initiative and able to work well independently and as well as in a team.

Only shortlisted applicants will be contacted.

GESS is looking for a fully qualified special needs teacher with second state examination or equivalent qualification for our Secondary School (German Section).

Your work experience is much appreciated. Motivated fresh graduates are welcome to apply too. Start date 1st August 2024.

Tasks:

• Identification and monitoring of students with learning difficulties via standardized screenings and tests (e.g. German language, reading, spelling, writing, mathematics) in German language
• German language support (German as Foreign Language, German as Second Language, German as mother tongue)
• Learning Support Literacy and Numeracy in German Language
• General learning support (e.g. attention training, support of learning strategies) in German language
• Documentation of learning support, e.g. writing of individual educational plans and individual development reports
• Support of class and subject teachers in the implementation of personalized learning plans
• Counselling of teachers, teaching assistants, academic coaches, parents and students in all matters of education and learning
• Co-teaching and integrated support
• Close, interdisciplinary collaboration within the learning support department team
• Participating in school development processes

Requirements:

• Fully qualified learning support teacher with second state examination or equivalent qualification
• Humorous and resilient personality with pleasure in teaching and educating young learners
• Fluent English and open-minded to work in an international team
• Fluent spoken and written German, as you will need to support German speaking students that are attending our German speaking classes

Responsibilities

• Able to handle premium users (VVIP);
• Able to manage Site Operation;
• Oversee the day-to-day running operations of the Deskside Engineers and/or Site Operation ;
• Oversee the scheduling and coordinate of the Deskside Engineers ;
• Oversee the training and development of the onsite engineers;
• Oversee the support for premium users (VVIP);
• Reporting needs of Onsite Deskside Support service within reports submission timeline defined by client;
• Work with client to reach service level target;
• Provide client Service Desk a daily report by 10am on the no. of resources available and unavailable per work day.
• Coordinate with Resource Manager / Site Manager on deployment of backfill to cover for absenteeism
• Need to make sure that the resources in each Site complies to the customer security & related industrial related policies and for new resources to be briefed on such requirements
• Ensure that IMAC executed are updated by next business day to Asset Management Team
• Needs to report on a monthly basis the status of the IMAC operation Site supported.
• Ensure all operational procedures are current and adhered by the operation team
• When need arise, to cover the duties of the Onsite Support Engineers and/or System Administrators
• Provide suggestions to help improve operations on an ongoing basis.
• Monitor and Track Service Levels on a daily and weekly basis
• Brief all staff on security requirements and obtain staff signed off prior to allowing them to perform duties.
• Conduct regular security education/awareness/refresher briefing (as per frequency specified by client) to all new and existing staff
• Provide monthly security governance reporting
• Responsible as the Security Focal Point for their respective teams with System Administrator Team Lead as the overall Security Focal Point to Client/Customer;

Requirement:

a) Minimum 2-3 years of relevant experience with team-leading experience.

b) ITIL Foundation certified- Good to have

c) Must be customer-oriented.

d) Good technical knowledge in all OS , Internet Browsers, MS Office, Lotus Notes, MS Outlook, basic Network troubleshooting skills.

e) Must be able to be a team player and willing to work on shift if required and willing to work in a challenging environment.

f) Must have some basic communication skills.

g) Willing to take on extra tasks that are given

EA License No. - 14C6941

Job Title: Technical Support (ID4534)

Location: Pandan Cres

Working Hours: Mon to Fri 8.00am-5.00pm

Salary: $3000-$4000

Job Descriptions:

• Provide after-sales technical support to all local and regional customers.

- Manage coverage of on-site, telephone, email, and other remote technical support to customers in a timely and effective manner for all products

- Provide technical advice and recommendations to customers to resolve issues

- Escalate and update internal team on the product issues and follow up closely of the progress/solutions with customers

• Liaise with HQ and subsidiaries companies for any product or technical issues.

• Provide necessary hands-on training to internal team (e.g., technicians) to handle fully test of product or system to ensure it functions properly and meets the specification.

• Support QA team in system testing which include Factory Acceptance Testing, Interface Factory Acceptance Testing as well as Site Testing

Job Requirements:

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma in Electrical Engineering or equivalent.

• At least 1 - 2 years of quality engineering experience working in manufacturing environment.

• Experience in auditing to the requirement of ISO quality system standards will be an added advantage.

• Demonstrate responsiveness and promptness in meeting company’s needs.

• Act with a high level of integrity.

• Act resourcefully to ensure that work is completed within specified time and quality.

• Willing to travel.

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens.

Role and Responsibilities

• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure the systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Maintain jovial relationships with clients
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Service Desk Support Consultant (L1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients

Education Qualifications and Requirements

• Diploma in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Basic knowledge of cloud concepts and networking,
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Achievers Dream specialises in Secondary Science O Level Chemistry Tuition, N & O Level Combined Chemistry Tuition, Pure/IP and JC A Level H2 Chemistry Tuition since 2013.

We have a specialised Chemistry Practical Lab in preparation for chemistry practical examination, and our very own 360° Total Chemistry Learning System™ (based upon the best education research and teaching practices from the UK and Switzerland) with well-organized activities and carefully curated worksheets to prepare students better for their theory examination.

We are looking for an experienced lab technician to oversee the planning and operations of the lab.

Do ensure that you can commit to the working hours of a lab technician at Achievers Dream Learning Centre: 5 days work week (Mon-Fri), 12:30pm to 9pm before applying for this role.

Responsibilities:

• The preparation of materials and equipment for science lessons.
• Maintaining science laboratories and preparation rooms and their equipment, and services in good order.
• General duties in support of the teachers in Achievers Dream. Some examples of the kind of duties which may be required are set out below.
• Disposing of waste materials
• Collecting apparatus and chemicals from storage
• Preparing necessary solutions for lessons
• Arranging for apparatus including worksheets, books and audio-visual aids to be available, in rooms, for lessons
• Preparing experiments, setting up apparatus and equipment for demonstrations and practical lessons as requested by teaching staff
• Liaising with staff overuse of equipment and stock
• Advice staff of any problems, including safety aspects
• Assisting with collection and cataloguing of sundry worksheets, books, audio-visual aids and materials
• Returning apparatus, etc. and chemicals to storage as soon as practicable
• Repairing damages or arranging for this to be done
• Constructing apparatus and equipment
• Performing experiments once and get the results for teachers
• Routine maintenance of science laboratories and preparation rooms, their equipment and services
• Maintaining the laboratory clean and tidy in conjunction with the teacher in charge of the room
• Cleaning the sinks, chemicals on bench tops, spillage’s of chemicals on the floor
• Storing materials in a neat and tidy manner
• Carrying out safety checks on equipment, e.g. Bunsen tubing etc

Requirements:

• Diploma in relevant discipline
• Experience in working in a lab (at least 1 - 2 years)
• Mondays

Do send your updated resume in Word or PDF format, we regret that only shortlisted candidates will be contacted.

Job Summary

Provide day care services to the clients attending the Day Care and Dementia Care Centre, by assisting in their personal care and activities of daily living to ensure comfort and safety of the individual in accordance with the standards of St. Andrew’s Senior Care, and maintaining a clean, orderly and safe environment for the clients.

Job Description

• Porter clients (between drop-off point and centre, to and fro the gym for rehabilitation session).
• Help clients settle down upon arrival at the centre.
• See to the dietary needs of clients by serving meals to them and supervising their consumption.
• Supervise and/or assist clients in the various activities· Assist clients who are require minimal supervision during toileting.
• Assist clients to settle down for a nap after lunch.
• Assist in the mobility of clients.
• Participate in selected in-service training programmes related to skills and knowledge upgrading.
• Be familiar with the fire evacuation route of the centre and safe management measures of the centre.
• Maintain good housekeeping.
• Carry out other duties as assigned from time to time.

Job Requirements

• Minimum Secondary Education with Certificate in Healthcare Support
• Candidates with no relevant experience will also be considered.

Working Hours

• Monday to Friday / 42.5 hours per week (8.5 hours per day)

Working Location

• Our Tampines Hub, 1 Tampines Walk, #04-33, Singapore 528523

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Summary

Provide day care services to the clients attending the Day Care and Dementia Care Centre, by assisting in their personal care and activities of daily living to ensure comfort and safety of the individual in accordance with the standards of St. Andrew’s Senior Care, and maintaining a clean, orderly and safe environment for the clients.

Job Description

• Porter clients (between drop-off point and centre, to and fro the gym for rehabilitation session).
• Help clients settle down upon arrival at the centre.
• See to the dietary needs of clients by serving meals to them and supervising their consumption.
• Supervise and/or assist clients in the various activities· Assist clients who are require minimal supervision during toileting.
• Assist clients to settle down for a nap after lunch.
• Assist in the mobility of clients.
• Participate in selected in-service training programmes related to skills and knowledge upgrading.
• Be familiar with the fire evacuation route of the centre and safe management measures of the centre.
• Maintain good housekeeping.
• Carry out other duties as assigned from time to time.

Job Requirements

• Minimum Secondary Education with Certificate in Healthcare Support
• Candidates with no relevant experience will also be considered.

Working Hours

• Monday to Friday / 42.5 hours per week (8.5 hours per day)

Working Location

• 28 Dover Avenue, Singapore 139791

Job Summary: Provide administrative and operational support to the Centre.

Principal Responsibilities and Duties:

• Arrange & coordinate meetings, team activities, projects
• Ensure policies & procedures relating to health & safety from the authorities are in place
• Consolidates data & prepare relevant reports
• Process payments and receipts
• Maintain client / volunteer contacts and database
• Maintain a proper filing system
• Stock take (Stationery, resource, book supplies, uniform etc)
• Order supplies for Centre operation, including sourcing for suppliers.
• Other duties as assigned by Principals

Essential Skills and Qualifications:

• Min O Level
• 2 years of administrative and accounting experience

Core Competencies and Attributes:

• Good communication and interpersonal skills
• Multi-task & work independently with minimum supervision
• Neat, systematic and attentive to details
• Proficient in Microsoft Applications, Littlelives Application

Job roles:

• Drive projects and conduct advanced analytics on related service data using more complex statistical analysis approaches and tools.
• Identify and suggest innovations for data analytics approaches to more effectively detect insights on service process & performance.
• Develop data visualization methodologies and tools to present feedback data analytics findings to management.
• Provide guidance to other stakeholders by using customer insights to support decision-making in operational functions.
• Review and identify ways to improve service data usage, data quality and data management.
• Any other duties that are required to support the team’s objectives.

What you will do:

• Work with all relevant parties/stakeholders to collate business requirement; Undertake and initiate any data analytics requests as directed by management.
• Participate in data management workgroup and committees to drive and support cluster/institution data analytics initiatives.
• Lead and support in problem analysis, opportunities identification, improvement measures definition and proposal recommendation to supervisor, workgroup and management.
• Support the curation and maintenance of data catalogue, Business Intelligence/AI projects etc. Guide and provide advice to users on the right datasets to be use.
• Review and support the users in the report enhancement.
• Plan, Design & Implement various Service Business Analyst Tools by utilizing related technology including AI/Machine Learning, to provide best in class business intelligence opportunity internally, be able to perform business both from pro-active way and re-active way.
• Secure UDIS Uptime & Retail internal awareness & competence to make best use of Business Analytic Tools.

** There is opportunity to convert this position to a permanent role.

Required Competencies / Experiences:

• At least a Bachelor's Degree in Computer Science/Information Technology or equivalent
• Fast learner with eye for details, proactive and self-motivated team player
• Flexible, open to new ideas and able to implement solutions effectively and independently
• Customer service-oriented and strong analytical mind with inclination for problem solving
• Ability to clean and analyse huge datasets using advanced data management and analytics tools (e.g. MS Excel, Power BI, SAS, Tableau, Qlik Sense etc)
• Knowledge of programming languages like SQL, Oracle, R, MATLAB, and Python is a merit
• Good analytical, problem solving and project management skills.
• Good written and presentation skills
• Able to interact and work well with people at all levels
• Knowledge of automotive aftermarket is a merit
• Good communication skills (written and oral) in English
• Fully proficient in Microsoft Office applications

As a Jackpot Executive in Bukit Batok Clubhouse, you will report to our Assistant Manager, Clubhouse.

What you’ll be doing:

• Assist the Assistant Manager, Clubhouse to ensure the smooth operations of the Jackpot Room.
• Create “Wow” experiences for players.
• Assist players with food handling, machine fault and membership applications whenever necessary.
• Cashiering duties at the Jackpot Room.
• Reconciliation of daily transactions and cash floats.
• Accurate recording of jackpot machines’ performance.

We want you, if you have/are:

• Minimum 1 years of working experiences in Jackpot Room.
• GCE O or N Level.
• Excellent personalised customer service skills.
• Friendly, sociable and attentive to details.
• Independent, resourceful and self-motivated.
• Basic computer skills.
• Able to work shifts, weekends and public holidays.

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

We are seeking a dynamic and motivated individual to join our team as a Junior Technical Support Specialist with a focus on customer support. The ideal candidate will play a crucial role in assisting customers with technical issues, ensuring their satisfaction, and providing excellent customer service.

Responsibilities:

• Provide technical support to customers via phone, email, and chat channels.
• Assist customers with troubleshooting, diagnosing, and resolving technical issues related to our products or services.
• Collaborate with cross-functional teams to address complex technical problems and escalate issues when necessary.
• Communicate technical information in a clear and understandable manner to non-technical customers.
• Maintain accurate records of customer interactions, technical issues, and solutions.
• Follow established processes and procedures for documenting and resolving technical support cases.
• Assist in creating and updating technical support documentation, FAQs, and knowledge base articles.
• Stay updated on product knowledge, new releases, and technical advancements to provide accurate information to customers.
• Collaborate with the customer support team to ensure a seamless and positive customer experience.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Previous experience in a technical support or customer support role is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Familiarity with technical support tools and software.
• Basic understanding of networking, software applications, and troubleshooting methodologies.
• Positive attitude and eagerness to learn and adapt.
• Flexibility to work during weekends and holidays if required.

Job Title: Sales Support ( Freight forwarding ) (ID4441)
Location: : Paya Lebah
Working Hours: Monday to Friday 8.30am-5.30pm, Sat 8.30am-12.30pm
Salary: $2500-$3000


Job Description
• Prospect, source opportunity through research, leads, prospective listing to grow new customer base and nurture existing customer relationships via cold-calling
• Deliver consistent high-quality customer services by possessing customer focus attitude, with the ability to recommend an appropriate solution and creating value
• Collaborate and coordinate with internal stakeholders to develop and improve customer’s experience
• Increase customer base and revenue through awareness of local market trends and intelligence
• Other ad-hoc duties as required

Requirements
• 2 to 3 years’ experience in Freight Forwarding industry.
• A team player and self-motivated individual
• Basic knowlegde of Incoterms / Freight operations