Total 8,431 Customer Service job vacancies in D21 Upper Bukit Timah, Clementi Park, Ulu Pandan

PURPOSE:

Supporting the pursuit of new business through crafting transition and transformation plans as part of the proposal and projecting strong project management competency.

Executing transition plans – Transition projects moves a Customer organization from its current mode of operation to an managed mode of operation. Transition will include the assumption the as-is environment, as well as fulfilling contractual requirements necessary to facilitate the transfer. Executing transformation plans – Transformation is the implementation of a set of contractually defined activities as stated in the solution design. These activities should meet specific business objectives and lead to service enhancements, cost reductions, and/or quality, productivity and technology improvements.

RESPONSIBILITIES & TASKS:

• Lead a transition and/or transformation project team (maybe cross-functional, cross-country, cross-organization, cross-service, involving 3rd parties) to takeover service delivery from the customer (or incumbent) per the committed transition plan. Depending on project scale, may lead several projects simultaneously.
• Work with customer and teams (delivery management, delivery manager, staffing, infrastructure/tools, etc.) to manage and deliver (transition and transformation) projects on schedule, within budget and with a high level of customer satisfaction.
• Act as counterpart to customer appointed transition manager – maintaining close contact to ensure delivery to schedule and issues addressed.
• Develop and own transition communication plan to ensure consistent understanding of transition progress within key stakeholders
• Own transition management methodology. Update/improve the methodology based on learning and customer requirements/feedback.
• Adhere to standard transition management methodology
• Work in pursuit team to represent the transition and transformation function. Craft transition and transformation plans that may be part of the submitted proposal. Participate in customer presentations to project strong transition and transformation management competency.
• During transformation, the STM is accountable for the execution of all transformation activity end to end, with overall account responsibility remaining with the Client Manager.
• Manage risk during transition and transformation
• Ensure compliance with Information Security Rule, Policies and Procedures at all time.
• Responsible for maintaining security of all information entrusted to and not limiting to proper classification & handling of documents and records.
• Complete Information Security training and awareness program on regular basis and possess enough knowledge to adhere to Information Security requirements.
• Responsible for identifying, reporting and complying with Information Security Incident & Reporting Procedure.
• Failing to comply with the security policies could be subject to disciplinary action, potentially including termination of employment or contract and/or prosecution.

REQUIREMENTS

• Should have 10 years of total working experience with minimum 5 years of experience in managing IT or engineering projects – preferably with experience in setting up service delivery (covering aspects such as infrastructure setup, staffing, finance, knowledge transition, etc.).
• Degree in engineering, computer science, business or related fields.
• Understanding of service delivery in a business process outsourcing context, particularly in imaging and archival, accounts payable and customer acquisition services.
• Project Management certification e.g. PMP, CITPM
• Understanding of technology, particularly as related to imaging software and hardware, document integration.
• Strong customer management skills.
• Experience working in regional/global teams.
• Strong leadership skills – drive, initiative; assertiveness.
• Strong communication skills – spoken and written.
• Strong analytical and problem-solving skills.

If you are looking to excel in delivering superior customer service to clients, have strong administration in case processing, and have a good sense of written and oral communications with clients… We want you!

This role is very fast-paced, dynamic and independent. We are looking for someone who can assist a Financial Associate Sales Director with the following:

• Customer-facing: Deliver excellent customer service, good follow-ups, and liaising for claims or medical check-ups.
• Negotiating and liaising with underwriters to get cases approved.
• Case submissions: Familiar with digital and non-digital submissions.
• Preparing policy summaries for clients- have a good eye for details and understand the policy illustration. Neat and meticulous.
• Ad-hoc tasks required by the Sales Director.
• Extra: For those who like to seek career growth and want to do more, there is always room for discussion as there may be projects in which you can be involved.

You will be the right-hand person of this Financial Sales Director (TOT level).

Benefits:

• Working hours: 9am-6pm Mon-Fri only
• 14-days AL
• 14-days MC
• AWS
• Performance Bonus (Variable)
• Central working location (Chinatown)

For individuals who love challenges and strong in administrative tasks, and like to interact with people.

Experience: At least 2 years in the insurance or financial advisory business as backend operations/support staff or personal assistant.

Experiences in an Independent Financial Advisory firm will be preferred and given priority.

Clinic Assistant

• Working Days: Monday to Saturday
• Working Timing: 5.5 days, Mon - Fri (8.30am to 5.30pm), Sat (8.30am to 1.00pm)
• Working Location: Mount Elizabeth Medical Centre (Orchard)
• Salary: $2200 to $2800 (depending on experiences)

Responsibilities & Duties

We are looking for a Clinic Assistant to join our team to help create a positive experience for our patients whenever they visit our facility.

• Welcoming patients as they enter our facility, obtaining patient information before their appointment and sterilizing equipment throughout the facility.
• Work directly with patients to process information before appointments and
• Assist our Physicians during procedures as needed.

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Project Overview

SMART CAMP (Critical Analytics for Manufacturing Personalized-Medicine) is a interdisciplinary research programme in Singapore (CREATE international research campus and innovation hub) and at the Massachusetts Institute of Technology (MIT). SMART CAMP addresses key technology bottlenecks in cell therapy manufacturing: (i) critical quality attributes of safe, effective cell therapy products; and (ii) integrated process analytics to monitor and modulate those attributes. While cell therapies are poised to transform healthcare for both the industry and the patient, there remain many outstanding scientific and technical challenges to significant global impact that this R&D programme addresses. This high-impact focus includes measurement and feedback control of processing parameters (process analytic technologies, or PAT) that contribute to cell viability and function during cell proliferation, and the measurement at intermediate and final steps of the cell product properties correlated with positive therapeutic outcomes (critical quality attributes, or CQA).

This interdisciplinary team comprises engineers, biologists, clinicians, manufacturing, and data analytics experts from multiple MIT academic units, and multiple Singapore-based universities, research centres of excellence, and hospitals who are experienced at translational demonstrations of technologies in safety-regulated industries such as cell therapies.

CAMP’s unique, enabling and cross-cutting capabilities include cell and clinical biology, microfluidics, real-time optics and spectroscopies, 3D-printed devices, process analytics, data analytics, and bioinformatics. This programme will demonstrate these approaches required of cell-based personalized medicine through three translational testbeds (three Flagship Projects), ultimately facilitating access for more patients to life-saving, approved cell therapies for currently intractable health challenges. These flagship projects will address allogeneic and autologous cell therapy products, including but not limited to cell sources including adult stem/progenitor cells and immune cells for treatment of specific cancers, tissue degeneration, and autoimmune diseases.

For information on SMART CAMP: https://camp.smart.mit.edu

Responsibilities

SMART CAMP research focuses on multiple immune cell types and targeted indications, including CAR-T cells for cancer therapeutics. Our experts in immunology at the basic and translational levels work on the development of both the cells’ critical quality attributes (CQA) and culture systems’ process analytic technologies (PAT). This Research Engineer / Senior Research Engineer will assist our researchers in laboratory organization, as well as in research and process development, including experiments related to:

• Immune cell culture and CAR-T cell manufacturing
• Immune cell isolation, activation, transduction, and expansion
• Immune cell characterization and profiling
• Clinical sample processing
• Lentivirus production
• Plasmid preparation

Requirements

• Bachelor of Science / Life Sciences / Bio-Engineering / Chem-Engineering Degree or Diploma.
• Research experience with aseptic cell culture is a must.
• Experience with cellular profiling assays, e.g. flow cytometry staining and analyses, gene and protein expression, cytotoxicity assays.
• Experience with molecular biology assays, e.g. molecular cloning and plasmid preparation.
• Experiece with bioreactors is an asset.
• Good organizational skills and time management.
• Good work ethic and intergrity, and ability to work well in a team.
• Able to communicate effectively in and present data to a multidisciplinary team of researchers with different training backgrounds.

To apply, please visit our website at: http://smart.mit.edu/careers/career-opportunities.

Interested applicants are invited to send in their full CV/resume, cover letter and list of three references (to include reference names and contact information). We regret that only shortlisted candidates will be notified.

15+ Years of Technology Experience

Have good functional knowledge on Banking/financial services with minimum 7 years of Banking industry

Have good knowledge in Industry leading vendor products like Moodys Analytics, Fermat, etc.

Hands on Experience on SAP TP, Datasphere, HANA Cloud, SAP Analytic Cloud, IAG/IAS/IPS, DAC, DP Agent, Cloud Connector

Hands on integration experience on S4/FPSL systems with SAP BTP

Hands on DevSecOps implementation experience

Should have experience in Architecting MI & Analytics applications and present in various forums like

ARF/FTC/SACA/CVF/CCH/SIA/CISO/CAS etc.

Certification on Azure/AWS cloud is a plus.

Certification on BI Tools.

Excellent Stakeholder management skills.

Posses' good knowledge on Security by Design.

Good overview of financial performance calculation, risk adjusted performance metrics, etc including assets, contingency, volumes specific metrics in such calculations and metric.

Have extensive knowledge on Cloud ecosystems like IAAS, PAAS, SAAS in AWS/Azure.

Have Exposure to various cloud service providers like AWS, Azure

Have hands on experience on BI Tools like Tableau, OBIEE, Power BI.

Have hands on experience on any one RDBMS (MSSQL, DB2, Oracle, etc)

Have hands on experience in Hadoop, Hive or HaaS.

Have hands on experience in design & implementation of HA environments in Cloud/On-prem.

Have hands on experience in Data movement technologies like Solace

Have hands on experience in Batch Schedulers like Control-M, Autosys

Have hands on experience in Devops tools like JIRA, Bitbucket, Jenkins Have prior experience in design and implementation of Standalone Bl platforms.

Should previously have on the ground experience in running a large scale software development, support and Infra teams with handling parallel projects

Should have experienced in key dimensions of software development (Architecture, Solution, Development, Testing, Infra solutioning, IT Costing and Financials)

• Must also be familiar with a variety of programming languages, Data Warehousing, Data Modelling, ETL Principles, Bl Principles, Analytics , Data Principles, Scripting and Automation.

Must have excellent interpersonal, written, verbal communication skills.

Should have done troubleshooting and be able to assess quickly the complex situations

To keep up to date with the latest developments in the technology industry Experience in developing and supporting high BC applications

Experience in remotely working in occasional unusual hours due to the different time zone

Should have experience in collaborating with teams across geography

Diligent handling of Ambiguity and Effective Decision Making

Salary: S$2500

Working Days: 5 days between Monday -- Sunday

Working Hours: 830am - 530pm/ 1230pm - 930pm (based on roster)

Location: Clarke Quay/ Novena

Contract Period: Till 30 Aug 2024 (extendable depending on performance and business needs)

Job Responsibilities:

• Respond to survey enquiries via inbound calls and emails

• Assist the respondents to complete the survey

• Conduct survey interviews via outbound calls

• Reach out to the respondents to assist them to complete the survey

• Compile, record, input survey returns and data accurately into the system

• Conduct verification to ensure completeness and accuracy of data collected

• Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation

• Explain survey objectives to respondent

• Interpret survey questions to help respondents’ comprehension

• Respond to queries from respondents in a professional manner

• Ensure that the given KPI are being met based on the project timeline

• Provide status report to the supervisor

Job Requirements:

• Only Singaporean may apply

If interested, Whatsapp Ke Xin at 9116 8457 ( https://wa.me/91168457 ) directly.

We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg EAP No. R22108443, Lim Ke Xin Michelle

The Jellyhearts Sales Assistant

Occupation

SERVICE CREW

Job Description & Requirements

WE ARE GROWING, JOIN OUR TEAM!

We are currently looking for dynamic and dedicated individuals passionate about F&B/cafe style retail to join our growing company in a friendly HALAL environment.
Be Part of a Dynamic Company that challenges & grows your potential.

PART TIME SERVICE CREW

Requirements:

. 2-3 days a week11am to 9pm, including weekends and public holidays.

. $9-11 per hour.
· Able to speak in English, Chinese

. Greet and welcome customers, and promote our products to customers.

. Preferably with sales experience

.Able to assist in some daily operations job, such as handling POS, keeping outlet clean and tidy, and preparation of goods.

. Able to work independently

Location: Chinatown Point (Easily accessible from Chinatown MRT)

Entitlement & Benefits :
· Competitive basic salary
· Career growth and opportunities
· Great learning opportunities
· Friendly working environment
· Paid Public Holiday
· Overtime Pay

We regret that only shortlisted candidates will be notified.

Interested applicants, please click apply or email your resume to [email protected], or you can drop a message to 8078 7046

About the company

Our client is a global supplier of branded packing for luxury goods, distributing to the biggest brands internationally. Headquartered in the US, they are expanding their global presence and are setting up their office in Singapore to have a Customer Service Coordinator to join their Account Management function.

About the job

In this role, you will be reporting to an Account Manager and your responsibilities include:

• Managing and maintaining specific B2B customer accounts, order and sales processes and customer enquiries, to support the growth and expansion of the business
• Developing and maintaining positive relationships with account clients
• Ensuring excellent customer service, coordinating and streamlining efforts for day to day operations of accounts

Skills and experience required

• 2+ years of relevant experience B2B client relations/account management function in FMCG/retail/consumer goods/e-commerce space
• Excellent organizational skills, highly process driven and ability to prioritize tasks
• Position requires liaising with Korean speaking counterparts, proficiency in Korean language is required.

Job Responsibilities:

· Supports the Institution Lead to oversee and manage the operations by:

· Assisting in leave and roster planning and manages roster of staff for daily operations

· Preparing documents for annual budgeting cycle and monitor budget utilization

· Sharing and broadcasting updates to the team

· Ensures that call / email audits are completed. Conducts performance appraisal of staff regularly by developing and reviewing staffs’ actions plans.

· Manage and resolve complex feedbacks which are escalated by Service Team Leaders and handles staff’s disciplinary issues.

· Implement quality improvement projects to promote service standard and quality improvement of the contact centre with Institution Lead.

· Prepare monthly performance report for updates to management with Institution Lead.

Job Requirements:

· A recognised Degree in any discipline. Fresh graduates are welcomed.

· Preferably with relevant experience in Healthcare or/and Contact Centre, and knowledge of contact centre processes and systems

· Possess exceptional interpersonal and communication skills with the ability to develop strong working relationship at various levels

· Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals

· Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills

· Able to multi-task and work under a stressful environment

· Proficient in MS Office applications

· Candidates with supervisory role are preferred

Interested applicants please send your updated resume to

[email protected]

We regret that only shortlisted candidates will be notified

Thea Lee En Wei
EA License Number: 02C4944

Registration Number: R23119022
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

Salary: $2000 - $2800
Working hours: Mon - Fri (9AM - 6PM)

Location: Bukit Merah Central

Responsibilities:

· Handling inbound calls on payment related to hospital bills
· Making outbound calls to follow up on payment related to hospital bills
· Receivables management
· General customer service duties
· Handle patient enquiries, provide billing information to patients
· Sending statement of accounts

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Primary Function : To provide general sales support services in meeting all deadlines and undertaking all administrative work of the department with professionalism.

Main duties and responsibilities:

1. To handle inquiries and ensure quotations are furnished to customers on time.
2. Processing of orders within the dateline and consolidate customer’s requirements ensuring on time delivery.
3. Liaise with customers for delivery timings and locations.
4. Filing of invoices and other related documents.
5. Undertake any other duties in relation to the job scope as assigned by your superior from time to time.

Requirements:

• Minimum: GCE O Level
• Basic Microsoft application especially Excel & Word
• Able to converse effectively both in English & Mandarin.
• Friendly & courteous disposition with a team player spirit.
• Ability and patience to handle high pressure environment.
• Knowledge of Singapore Customs permits will be an advantage but not a necessity as training will be provided.
• Once or twice a month weekend shift (Sat & Sun) from 9am to 1pm and also on public holidays when applicable (also on rotation).
• Preferably with a declarant license.

The Jellyhearts Sales Assistant

Occupation

SERVICE CREW (FULL TIME/PART TIME)

Job Description & Requirements

WE ARE GROWING, JOIN OUR TEAM!

We are currently looking for dynamic and dedicated individuals passionate about F&B/cafe style retail to join our growing company in a friendly HALAL environment.
Be Part of a Dynamic Company that challenges & grows your potential.

FULLTIME /PART TIME SERVICE CREW

Full time Requirements:

. 5 days work week (Including weekends and public holidays)

. Working hours 11am to 9pm

. Basic Salary $1700-2000

Part time Requirements:

. 2-3 days per week including weekends and public holidays

. Working hours 11am to 9pm

. $9-11 per hour

· Able to speak in English, Chinese

. Greet and welcome customers, and promote our products to customers.

. Preferably with sales experience.

.Able to assist in some daily operations job, such as handling POS, keeping outlet clean and tidy, and preparation of goods.

Location: Chinatown Point (Easily accessible from Chinatown MRT)

Entitlement & Benefits :
· Competitive basic salary
· Career growth and opportunities
· Great learning opportunities
· Friendly working environment
· Paid Public Holiday
· Overtime Pay

We regret that only shortlisted candidates will be notified.

Interested applicants, please click apply or email your resume to [email protected], or you can drop a message to 8078 7046

Operations Manager (Enrichment Centre)

Working day: 5 days work week (off on Tuesday & 1 Weekend)
Working Hour: 10.30am – 7.30pm
Salary: SGD 4,500 - SGD 5,500
Location: Travel to all centres / Corporate office @ Tiong Bahru

Job Responsibilities:

• Provide support and assist the Operations Director in operation-related administrative tasks
• In charge of the Sales performances and Operation Team service standards of all centres.
• To lead and manage Centre Managers, Centre Asst Managers, and Client Service Officers (CSOs) to achieve the sales target set for their respective outlet. This includes guiding the Centre Managers and Asst Managers in running their teams at the centre to provide professional and quality service to our customers.
• To lead by example as a leader, living and spreading the Organisation Values, Ethos and Competencies championed by the company.
• Recruiting, training, and grooming of Centre Managers, Asst Managers, and CSOs.
• Managing the performance of those under your charge effectively and efficiently
• Devising strategies and tactics for Centre Managers, Asst Managers, and the CSO teams that they manage; for the explicit purpose to increase sales and positive branding of our centres.
• Ensuring that all customer complaints and feedback are handled professionally.
• Monitoring results the plans and revise strategies and methods accordingly.
• Regular reporting of all the branches’ sales performance.
• Any other tasks, administrative duties or ad-hoc projects as assigned by Operations Director.

Requirements:

• Must have at least a degree qualified.
• Work in the tuition or enrichment industry in Singapore for 3 years minimally.
• At least 2 years’ experience in a hands-on, leadership position in a tuition or enrichment company is preferably.
• Management of multiple outlets with a proven track record preferred.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Responsibilities

· Provide administrative support to a team.

· Assist in organizing company events.

· Provide travel and accommodation arrangements support.

· Answer telephone calls and take down messages carefully when the needs arise.

· Meet and greet clients and visitors cheerfully.

· Sign for, distribute DHL/Fed Ex/SF packages and arrange for delivery of goods to local and global contacts whenever the need arises.

· Perform all duties assigned with a positive attitude, exercising responsible initiative and diligence.

· Other ad hoc duties arranged by Manager.

Requirements

· Diploma holders and above

· Good analytical and communication skills

· Able to work in a fast-paced environment

· Self-motivated

· Attention to details

· Proficient in MS Office

· Fluent in Mandarin and English so that can liaise with Chinese parties

Working day: Monday – Friday
Working Hour: 9am - 6pm / 10.30am – 7.30pm
Salary: SGD 3,000 - SGD 4,000
Location: Tiong Bahru

Job Responsibilities:

• Handle full set of accounts.
• Prepare monthly Bank, AP & AR & fixed asset & inventory reconciliations.
• Reconcile monthly intercompany balances and transactions.
• Prepare monthly bank reconciliations.
• Maintain proper filing system and accurate accounting records.
• Responsible for processing all student receipts and refunds.
• Responsible for updating the receipt batch and prepare the necessary paperwork for banking and filing purposes.
• Reviewing student files for action.
• Ensure timeliness and accuracy of month end closing.
• Prepare periodic tax return filings for both direct and indirect taxes
• Liaise with external auditors and tax agents.
• Assist superior in quarterly consolidation, year-end audit and preparation of annual report
• Any other tasks, administrative duties or ad-hoc projects as assigned by direct manager.

Requirements:

• Diploma in Accountancy or equivalent.
• Knowledge of Microsoft Navision or Microsoft D365 is an added advantage.
• Proficient in Microsoft Office especially Word and Excel.
• Experience in handling full spectrum of Accounts.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Customer Service Booking Executive

COSCO SHIPPING Lines (Singapore) Pte Ltd

Singapore

Posted on

Job Highlights

Shipping Company in Raffles Place looking for Inward Transshipment assistant

5 days work week, mainly responsible for arranging transshipment cargoes from Singapore

Job Description

Requirement:

GCE "O" Level or Poly.

Must be able to work OT

Shipping line experience is preferred

Must be able to operate on Microsoft exchange, Microsoft excel/word

Good personality & must be a team player

Can start work immediately.

Renumerations 2.8K – 3K

Responsibilities for Customer Service Booking Executive

Ensure all booking is accepted within the 2hr KPI

Ensure all bookings is arranged correctly without errors

To be able to liaise internally & also with our HQ for the space requirements.

To be able to correspond with various agents from our vast network around the world

Report generating

Manage and organize records and files

Job Description & Requirements

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 3000 employees spread across 26 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

The team in Singapore is currently looking for a Senior Ecommerce Operations Manager to support APAC Markets on the online platform as well as providing technical input on regional and local ecommerce projects for the Group.

You will be the go to person in the region for any support request that comes from an APAC country and you will be answering these requests in a timely and efficient manner. Indeed, this role is key to ensure the stability of the ecommerce platform and support the ambitious growth of our client's online sales platforms.

Moreover, You will also be part of the Global Digital Technical team where you will need to collaborate with Global on knowledge sharing/ Issue resolutions/ Escalation. You have to foster collaboration with various ecommerce team members across countries with different expertise. Collaboration work and Team player are really the keys here to be succeed in this position.

Role and Area of Responsibilities :

1. Support APAC Markets on eCommerce Platform Issue/Operation:

a. Provide first level support to APAC markets for the ecommerce system. Coordinate and collaborate with internal and external resources via ticketing system. Provide outstanding, rapid-response email and phone based technical support.

b. Assist the market on issues, and take the lead if certain critical action is required on the websites configurations across APAC or globally for some cases.

c. Escalate unresolved issues if required, while maintaining ownership of issues through resolution.

d. Provide frequent follow ups and status updates to the issue requestor to make sure communication stays fluid.

e. Maintenance and Management of internal support tools, systems, and related roadmaps.

f. Training of our platforms to markets to ensure market is up to speed regarding the latest features that come from global/regional.

g. Be close to markets and business teams by providing frequent communication updates to each markets, to ensure there is no gap in the major issues/technical challenges faced.

h. Perform site audits in a dedicated time to ensure synergy across APAC websites.

2. Contribute to APAC Digital Projects:

a. Working closely with the Digital Project Manager for project reporting, technical feasibility and documentation on the various topics, which might not just be on the website/ecommerce.

b. Lead particular project/topic end to end, from Scoping, Go Live to Support. Provide updates and coordination to management team, external consultant and business team.

c. Monitor, maintain and improve site performance for customers visiting the ecommerce sites across the globe.

d. Assist in testing updates to existing web applications and perform user acceptance testing for new integrations.

e. Lead and assist in the activation of any of the new evolutions features to countries from technical perspective.

f. Define and create use cases and value proposition through market research and create metrics for data-driven and value-driven business decisions.

3. Be the Go-to-person for eComm – CRM cross channels Projects in the region:

a. Gain a full domain knowledge on our ecommerce and CRM cross projects.

b. Be the subject matter expert in terms of system interfaces, data flow between the systems, ensuring there is some synergy on information collection.

c. Contribute on cross projects between CRM-ECOMM; ensuring the requirements are aligned with the regional/global strategy on the system flow as well as involved in test and go live activities.

d. Work closely with Regional & Global CRM team, to represent ecommerce team on the technical flows across systems.

Requirements:

• Business Degree, with focus on IT/Computer Science/Software engineer/eCommerce
• 4-6 years of experience in ecommerce projects lifecycle as well as operational support in Ecommerce/Content Management System.
• Experience with Project Management lifecycle especially in ecommerce project. Experience in web sites launches thru full project life cycle, working with the business to identify requirements, design, develop, QA and launch end product.
• Experience with writing business requirement document as well as comfortable with Technical document reviews.
• Understanding of the ecommerce solution architecture in general including data exchanges between systems, for example: System flow between Ecommerce engines, OMS, payment gateway.
• Demonstrate strong technical acumen for troubleshooting and problem solving.
• Ability to work self-sufficiently and drive brand success
• Experience working and coordinating directly with the Ecommerce business

Technical skills:

• Demandware/Salesforce Commerce Cloud (preferred) or any other eCommerce platform.
• PMO and Operation/Support experience is a plus.
• Previously used project/task management software system, Agile methodology tools (Confluence/JIRA/Wiki) is a plus.
• Knowledge of HTML, CSS, JavaScript.
• Knowledge of Systems integration – WebService {REST, SOAP), Batch, EDI, sFTP is a plus
• Analytics - Google Analytics, Tag Management Systems.
• Exposure to eCommerce/CRM integration and affiliate marketing tools like Linkshare, product recommendation tools, online videos.
• Social integration technologies around Facebook connect and social sharing.
• Exposure to mobile, Omni –channel technology tools and principles around responsive design, hybrid applications, mobile applications.
• Cross-Browser testing / functionality
• Microsoft Office applications -- Office Suite (Project, PowerPoint, Excel, Word), Visio and Project

Languages:

Fluent in English (Chinese, Japanese or French = a plus )

5 days work week

Job descriptions:

• Manage day-to-day operations of the office i.e. Reception, replenishment of pantry, mail distribution, postage, and courier arrangement, etc;
• Perform general reception duties by answering incoming calls to the department
• Liaise with couriers/dispatches for incoming and outgoing documents and goods deliveries for local and oversea.
• Coordinate meetings such as visitor meetings, and manage meeting room booking for all departments including assisting to set up TV and projector, serve drinks to guests, bring guests to the meeting room
• Coordinate with vendors, manage pantry supply including the source of groceries, ordering biscuits and drinks, and ensure timely restocking
• Oversee the cleaner job scope, and liaise with cleaners for any areas that need to be cleaned
• Assist and involve in employee engagement events
• Provide administrative support to departments and general office administrative duties including organizing and maintaining files and records, updating new staff extension numbers & names
• General ad hoc admin duties that may be assigned from time to time.

Requirements:

• Past receptionist experience in office/corporate setting
• Have basic MS Office and data entry skills.
• Good communication, interpersonal and problem-solving skills
• Self-motivated and good time management

Job Responsibilities

• Manage visitor arrival, including meet and greet professionally, issuance/return of office security access cards for authorized visitors.
• Coordinate conference room booking requests via phone calls or email.
• Attend to general enquiries/requests/complains from both internal and external customers, provide resolution where possible and/or direct to the relevant team/person in charge.
• Setup conference room signages and furniture as per requested booking requirements and ensure all equipment is running smoothly.
• Prepare, record details and process local and international inbound and outbound package deliveries with the assigned courier/supplier.
• Maintain cleanliness of the reception area and conference rooms.
• Perform daily office environment inspection; conference room furniture/equipment, return room to original setup at end of day and install replacement components (eg. projector, television etc) where required.
• Ensure sufficient first aid box supplies, office supplies and ordering of inventory including staff name tags/cards, stationeries and consumables (eg. A4 paper, flipchart paper, whiteboard markers/eraser etc).
• Perform mail/parcel management for inbound/outbound mail, forward inbound mail to client’s mail slots.
• Main point of contact for vendors on equipment servicing and maintenance services.
• Provide support for events including admin, F&B order, setup and decoration etc.
• Any other tasks assigned by the superior.

Job Requirements

• Minimum GCE O Levels and above.
• At least 2 years experience in reception/concierge/customer service in a fast-paced environment.
• Excellent written and interpersonal skill with courteous disposition.
• Proficient in reception and administration skills.
• Team oriented and able to work independently.
• Computer literate and proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Flexible, team player with good working attitude.
• Ability to support events beyond work hours.

Roles and Responsibility

• Delivery and presentation of lesson content to children and Youth
• Supervision of primary school children (P1 to P6)/ Youth (secondary) to ensure completion of daily assignments/mentorship session.
• Participate in community-based initiatives to promote the wellbeing of children, Youth, and families.
• Planning and preparation of Teacher’s Guided Activities/ conduct of mentorship program with Youth.
• Assist with centre management according to policies and guidelines.
• Regular liaison with parents and caregivers regarding children’s progress and behaviour.

Requirements/Prerequisite

• GCE N/O/A levels/Diploma and above
• Team player attitude
• Able to communicate effectively in English
• Resourcefulness in providing activities and program that can engage children/Youth.
• Possess a passion for nurturing children/Youth
• Experience in working with children/Youth preferred. Those without experience may also apply as training will be provided.

Salary range

• $1800 to $2,800 (depend on qualification and experience)

Supplemental pay types

• Performance bonus
• Staff benefit

Working Hours

• Monday to Friday (non-school holidays) 10am to 7pm
• School holiday working hours: 8-hour shift between 7.30am to 7pm (Mon - Fri)

Overall responsibility:

- Installation, repair, maintenance of medical equipment in Singapore

- Supports the Sales Team with technical information and customer calls as needed

- Provide technical information for pre-bid and tender specifications

- Completes timesheets within the allocated timeframe

- Available for travel for training overseas

Consults with

• Directors

• Administrator

• Product Managers/Engineers of Principals

Capabilities

- Communicates effectively,

- Resourceful,

- Can work independently,

- Desire to upgrade technical and interpersonal skills

- Prompt customer response

Qualifications

• Electric & Electronics Engineering Certification or Equivalent

• Basic knowledge of PC, Windows & Microsoft Office

• Good communication, reading, writing English

• Good technical troubleshooting skill

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Mission:

To help its customers become data driven by breaking down information silos, enabling them to optimize fleet performance and decision making through a single, collaborative user-interface.

Job Overview:

We are seeking a Customer Success Manager with a strong background in the maritime tech space to join our dynamic team. This role will have a dual reporting structure to the BV local Commercial Manager and OrbitMI VP of Customer Success. BV is a strategic partner and investor in OrbitMI, with OrbitMI Inc. being a NYC software-as-a-service company with offices and partners across the world. Our customers use our solutions to operate their fleets more profitably, efficiently, safely, and sustainably by connecting multiple systems into intelligent connected workflows directly via desktop and mobile app. The ideal candidate will play a critical role in supporting our commercial team, ensuring client satisfaction, and driving the successful adoption of our SaaS solutions in the maritime industry.

Key Responsibilities:

• Provide ongoing support to the commercial team by identifying customer needs and ensuring our SaaS solutions meet these requirements.
• Own the customer lifecycle from free pilot/trial through renewals ensuring that clients have a dedicated contact.
• Support new clients with training and set-up to drive adoption across the client organization.
• Build and maintain strong relationships with key maritime industry clients, ensuring a high level of customer satisfaction.
• Act as the liaison between customers and our technical team, translating technical details into business value.
• Conduct regular check-ins with clients to gather feedback, address concerns, and identify opportunities for service improvement.
• Develop and deliver training materials and presentations to enhance customer understanding and use of our products.
• Collaborate with the product development team to inform new features and solutions based on customer feedback and industry trends.
• Build strong relationships and collaboration with the local BV commercial teams to develop new opportunities and support existing customers.

Qualifications:

• Proven experience (minimum 3 years) in customer success or account management in the maritime tech space.
• Strong understanding of SaaS products and their application in the maritime industry.
• Excellent communication and presentation skills, with proficiency in both English and Chinese languages.
• Ability to analyze and interpret technical data and translate it into commercial insights.
• Bachelor’s degree in a related field (e.g., Maritime Studies, Business, Technology) or equivalent qualification/experience i.e. Class One Master Mariner.
• Strong problem-solving skills and a customer-oriented attitude.
• Ability to work collaboratively in a fast-paced, dynamic environment.

Customer Care Specialist

• Issue Purchase Orders to the suppliers
• Issue invoices to the clients
• Being capable to take care of the ful cycle of sales order and issuing all the related documentation
• Maintaining the communication with the suppliers abd clients
• Handling communication and documentation with forwarders and suppliers
• Taking care of gathering forecasts from clients and prepare reports

Requirements

• At least 2 years of working experience
• Good communicattion skill

If you are interested in this role, please click on Apply Now or alternatively, email your updated resume with your availability and expected salary to [email protected] OR [email protected]

Please note that only shortlisted candidates will be contacted, thank you.

JAC Recruitment Pte. Ltd.

EA Licence Number: 90C3026

Personnel Registration Number: R22110815

Wong Sook Leng

Kenvue is currently recruiting for:

Senior Marketing Manager- Smoking Cessation, Self Care
This position reports into the Director of Marketing, Self Care Asia Pacific and is based in Singapore.

Who we are
At Kenvue, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® —are category leaders trusted by millions of consumers who use our products to improve their daily lives. Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers’ hearts and homes.

What You Will Do
The Senior Marketing Manager plays a key strategic leadership role within the Asia Pacific Self Care franchise, a stronghold business and high-performing business unit. This is a pivotal role at the intersection of the global strategy and local brand relevance and implementation. This position reports into the Marketing Director, Self Care and will be based in Singapore. The Senior Marketing Manager will be responsible for building the category and driving sustainable growth for Smoking Cessation, with key focus on high potential markets across Asia Pacific. They will be leading Brand building, Business delivery and Commercial and New Product Innovation launches, consistently seeking to improve health outcomes for consumers.

Main responsibilities
The Senior Marketing Manager will be responsible for Smoking Cessation strategies, in partnership with lead markets and Global teams. This individual will serve on the Smoking Cessation Franchise Leadership Team (FLT). Specifically, the Senior Marketing Manager will be responsible for the following:

• Develop and enhance the Strategic Plan and growth model including 3-year operating priorities spanning market entry, innovation pipeline, commercial innovation, learning plan, and brand communications
• Lead the Asia-Pacific Smoking Cessation Franchise Leadership Team (FLT), ensuring all members have a deep understanding & alignment to key operating priorities & deliverables, external landscape, and market needs.
• Build out the innovation pipeline, outlining clear priorities and enhancing pipeline value. Identify pipeline pacing principles, and build out NPD and commercial innovation workstreams to fill gaps. Partner with markets and cross-functional team to identify and validate consumer and healthcare professional opportunities, build & reinforce the business case, and support execution through governance and launch planning.
• Represent & reinforce Global equity foundation & strategy within the Region. Build out & enhance brand foundation, including insights generation, relevant brand positioning, and recommended local adaption of global brand architecture.
• Support the global development of advertising and innovation, crystallizing and sharing AP insight and feeding into creative process, toolkits, and innovation pipelines in lead markets.
• Partner across markets and Global teams to identify and transfer success models, learnings and best practices
• Partner with Business Insights, Finance and Local markets to understand business drivers, and recommend adaptions to the business plan and/or strategic plan where relevant, ultimately enabling achievement of growth targets
• Create a high-performance environment, building capability in market and a culture of collaboration, innovation and trust.

What We Are Looking For

• A University degree is required. Masters degree in business or marketing specialization preferred.
• Min 10 years of experience in setting a vision and executing in a similar integrated brand leadership role within a consumer organization, preferably with healthcare industry experience.
• Experience in successful partnership with R&D & Medical Affairs organizations to develop innovative products and claims
• Experience in providing marketing thought leadership—taking consumer & healthcare professional insights and using them to drive recommendations and good decisions
• Experience with analytics and digital marketing
• Ability to shape concepts & ideas, with senior stakeholders, through clear thinking and effective communications
• Experience leading in a matrixed, global organization, collaborating with diverse groups and leading cross functional teams
• Demonstrated financial acumen in making effective business decisions
• Proven record in project management
• Experience working in Consumer healthcare is preferred
• Ability to speak Mandarin is not essential but would be an advantage
• Travel may be required, up to 20% international travel

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability