Total 378 customer service manager job vacancies in Education / Training category in Singapore

About the team you are joining

Reporting to the Regional Head of Sales Asia Pacific, the (Senior) Manager Industry Solutions – Training will be responsible for selling and promoting IATA training products/services to defined customer categories and prospects. They will be accountable for achieving the revenue targets and developing new business opportunities for the sales pipeline. In addition, they are the regional product specialist for IATA training.

What your day would be like

• Plan and execute sales activities for IATA Training products in coordination with the Regional Head of Sales Asia Pacific, meeting the revenue target(s) and acquiring new customers. This will include account management, securing extensions of existing deals/renewals, and up-/cross-selling with existing customers. Adjust as necessary with a changing environment.
• Identify new markets, segments, opportunities, and customers to continuously grow the business, including lead conversion during campaigns.
• Work closely with Marketing and other sales channels on lead conversion during sales campaigns.
• Ensure application of the chosen sales methodology and techniques (currently Sandler) and usage of corporate tools.
• Lead and direct customer engagement and negotiations as required.
• Work closely with local offices to improve local commercial performance.
• As a Regional Product Expert, develop and maintain subject matter expertise in IATA Training, reducing the need for product manager involvement in the sales process.
• Represent IATA and its P&S in the region and with regional external stakeholders, actively contributing to targeted customer satisfaction levels with IATA P&S.
• Monitor the market, selected customer profiles, competition trends and behaviors on behalf of the Regional Head and/or for own target category and prepare sales plan for own target category as part of the regional sales plan.
• Ensure timely and accurate reporting, and up to date status of sales pipeline.
• Successfully collaborate with regional colleagues and head office Lines of Business (LOBs), Product Managers (PMs), and support functions.
• Provide feedback on pricing, product, functionalities to LOBs and PMs, contribute to product roadmaps and new product development (NPD).
• Support OTC and Customer Service activities where needed.
• Monitor commercial debts and achieve targeted bad debt levels.
• Any other tasks as requested by the Regional Head of Commercial.

We would love to hear from you if

• You have a university degree in business administration, marketing, economics or another relevant discipline;
• Minimum 5 years' experience in an international commercial or sales function;
• Proven ability to work in a sales team and to achieve targets within a highly dynamic sales environment;
• Strong interpersonal skills, ability to build sustainable relationships with stakeholders;
• Ability to absorb skills, techniques, attitudes, and behaviours that are required to execute the job according to our chosen sales methodology;
• Aviation industry background is desired but not required;
• Excellent PC skills, particularity with MS Office Programs (Word, Excel, Power Point, Outlook, Teams) and MS Project as well as familiarity with databases and a CRM tool such as Salesforce;
• Ability to, at least partially, work from home and in a virtual team environment;
• Excellent oral and written communication skills in English; knowledge of additional languages would be an asset.

Job Description:

• Manage the planning and running of assigned of assigned research programme and projects.
• Coordinate with internal and external stakeholder to ensure project meet within the timeline.
• Manage approved funding and expenditure, including corresponding with funder, handling purchases and tracking the utilization of budget.
• Monitor progress of research activities and outcomes and prepare relevant reports.
• Any other duties assigned by Senior Manager/ Director

Requirements:

• Minimum Bachelor Degree in Life Science Biological Science or equivalent
• Minimum 5 years of experience in supervisory, operations and administrative work in a healthcare organisation will be an advantage

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Responsibilities:

• Identify training gaps for yearly training plans in compliance with the company objectives.
• Develop, implement and organize training activities in accordance with the policies and training programs of the company.
• Identify and utilize training assessment tools and provide training plans.
• Provide support to the team and improve overall employee capability and productivity.
• Conduct training program for employees, both internal and external resources.
• Write training reports for evaluation.
• Conduct research on market trends.
• Ad hoc duties as assigned.

Requirements:

• Degree in Business Administration or equivalent
• ACTA/ ACLP/ DACE Certified will be ideal
• With 4 - 6 years of relevant experience, preferably from retail/ fashion retail industry

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

We are seeking an experienced and ambitious Tea Shop Manager to lead the development and management of our new high-end tea retail outlet from scratch. The individual will be responsible for setting up all aspects of the store operations, including selecting and procuring high-quality tea and related products, designing the store layout, recruiting and training staff, devising marketing strategies, managing inventory and budget, and ensuring that customers have an exceptional shopping experience.

Responsibilities:

• Design and set up the store layout and all aspects of the store operations
• Select and procure high-quality tea and related products
• Recruit and train staff to provide excellent customer service and tea product knowledge
• Devise marketing strategies to promote the store and increase sales
• Manage inventory and budget to ensure profitability
• Ensure that the store is always clean, organized, and appealing to customers
• Make adjustments based on customer feedback to improve store operations and enhance the customer experience

Requirements:

• Bachelor's degree in business, marketing, or related field
• At least 5 years of retail management experience, with Strong experience selling Chinese Tea
• In-depth knowledge and experience with tea culture, particularly Chinese tea such as West Lake Longjing, Fuding White Tea, and Yunnan Pu'er Cha
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to multitask, prioritize, and effectively manage time
• Experience driving sales and achieving goals
• Familiarity with inventory management and budgeting software

Interested candidate can call Evan at 88859737 click the "Apply Now" button to apply.

Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Tan Soon Heng (Reg No. R1108992)

We are seeking a highly motivated and experienced candidate to join us as Training and Development Manager. You will play a pivotal role in enhancing the skills, knowledge, and performance of our employees, ensuring the continuous development and success of our workforce. You will also play a crucial role in attracting, developing, and retaining top-tier talent to ensure the continuous growth and success of our talent pool.

Responsibilities:

1) Training and Development

• Design and implement training and development programs that are aligned with talent management goals and address specific skill gaps within the workforce.
• Manage orientation sessions for new employees, ensuring a smooth onboarding process.
• Establish a continuous learning culture, promoting ongoing professional development opportunities for employees at all levels.
• Develop and manage the training and development budget, ensuring cost-effective utilization of resources.
• Source and evaluate external training vendors, negotiating contracts and maintaining positive relationships.
• Ensure that all training programs and talent management practices comply with relevant regulations and standards.
• Implement measures to assess the effectiveness of training initiatives and make continuous improvements.

2) Talent Management

• Develop and implement a comprehensive talent management strategy, identifying key skills, competencies, and potential areas for growth within the organization.
• Collaborate with department heads to identify high-potential individuals and create personalized development plans to nurture and retain top talent.
• Facilitate succession planning initiatives to ensure a seamless transition for critical roles within the organization.

3) Performance Management

• Work closely with department managers to implement performance improvement plans and provide coaching to address skill gaps and enhance individual and team effectiveness.
• Monitor and analyze key performance indicators related to training and development initiatives, adjusting strategies as needed.

4) Collaboration and Communication

• Foster effective communication channels between different departments to ensure alignment of training and talent management initiatives with organizational goals.
• Collaborate with external training providers, educational institutions, and industry associations to stay abreast of the latest developments and best practices in healthcare training.

Requirements:

• Bachelor's degree in Human Resources, Organizational Development, or a related field. Master's degree is a plus.
• Proven experience in training and talent management with at least 3 years of relevant experience as a Manager.
• Strong communication, interpersonal, and leadership skills.
• Ability to collaborate effectively with cross-functional teams.
• Excellent organizational and project management abilities.
• Familiarity with learning management systems and other training technologies.

About The Role

The key goal of this role is to drive our Brand Experience business forward, continuing double-digit growth to one of our newest experience lines in Singapore. This role is a senior subject matter expert with extensive research experience. Do note that this is an individual contributor role, which means you will be motivated enough to roll up your sleeves and contribute to the assigned projects.

Qualifications

• 8+ years experience within the custom Market Research industry
• Lead and successfully deliver bespoke research solutions to clients throughout the entire project lifecycle (methodology, design & analysis)
• Practical experience with a wide array of product, brand, and advertising research methodologies
• Experience with research projects conducted within Asia

Responsibilities

• Design and improve experiences for our Brand and Market Research clients
• Partner with the sales team to design quantitative research methodology & sampling plans.
• Handle logistics for quantitative research projects, including maintaining organization and timelines among the internal team, scheduling and planning research engagements, checking data (with the ability and desire to learn how to manage both “up” and “down”),
• Play a supporting role for clients on projects and maintain comprehensive notes
• Assist with report creation, including writing, analysis, chart and table creation in Excel or PowerPoint.
• Lead the write-ups of survey questionnaires, writing questions that use clear phrasing and uphold Qualtrics and industry-standard methodologies.
• Be able to effectively problem solve logistical issues and adjust on the fly. Identify issues and suggest solutions on how to make projects run more smoothly.

The job description of a Learning & Development (L&D) Assistant Manager reporting to Corporate Strategy Office:

Job Description:

• Training Program Development: Design and develop comprehensive training programs aligned with the organization's objectives and employee development needs. This involves conducting training needs analysis, creating training materials, and implementing training initiatives.
• Learning Delivery: Facilitate and deliver training sessions, workshops, and seminars to employees at various levels within the organization. This includes both in-person and virtual training delivery using appropriate instructional techniques and technologies.
• Content Creation: Develop engaging and interactive training content, such as presentations, e-learning modules, videos, job aids, and other supporting materials. Ensure that the content is up-to-date, relevant, and tailored to the target audience.
• Learning Management System (LMS) Administration: Manage the organization's learning management system, including uploading and organizing training materials, tracking employee progress, generating reports, and maintaining the system's functionality.
• Performance Evaluation: Conduct assessments and evaluations to measure the effectiveness of training programs and identify areas for improvement. Analyse feedback and data to make recommendations on training modifications or new initiatives.
• Talent Development: Collaborate with managers and HR Business Partners to identify high-potential employees and create individual development plans. Provide guidance and support to employees in their professional growth, including recommending relevant learning opportunities and resources.
• Training Needs Analysis: Conduct periodic assessments of the organization's training needs based on business objectives, industry trends, and individual performance gaps. Use data-driven insights to identify areas where learning and development interventions can enhance employee skills and performance.
• Stakeholder Collaboration: Collaborate with various stakeholders, such as subject matter experts, department heads, and senior leaders, to identify training requirements, gather content, and ensure alignment with organizational goals.

Qualifications:

• Bachelor's degree in human resources, organizational psychology, instructional design, or a related field is typically required. A master's degree or professional certifications in L&D are advantageous.
• Competent in Competency and Skills Profiling, learning needs analysis, training plan and performance management
• Prior experience in learning and development roles, instructional design, training delivery, or related fields is highly desirable.
• Familiarity with adult learning principles, instructional design models, and e-learning technologies is beneficial.
• Excellent verbal and written communication skills
• Ability to analyze training needs, evaluate training effectiveness, and interpret data
• Strong organizational and project management skills
• Proficienct in learning management systems, e-learning authoring tools, multimedia software, and other relevant technologies is advantageous.
• Effective stakeholder management and influencing positive change.

Responsibilities:

• Identify training gaps for yearly training plans in compliance with the company objectives.
• Develop, implement and organize training activities in accordance with the policies and training programs of the company.
• Identify and utilize training assessment tools and provide training plans.
• Provide support to the team and improve overall employee capability and productivity.
• Conduct training program for employees, both internal and external resources.
• Write training reports for evaluation.
• Conduct research on market trends.
• Ad hoc duties as assigned.

Requirements:

• Degree in Business Administration or equivalent
• ACTA/ ACLP/ DACE Certified will be ideal
• With 4 - 6 years of relevant experience, preferably from retail/ fashion retail industry

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Experience must from Banking or Finance Industry

# The position demands natural intellectual curiosity and is a demanding role that typically requires strong communication skills, Able to handle multiple research assignments simultaneously, generating creative research ideas and ability to write clear and concise research notes

Key Responsibilities:

• Creating, updating and maintaining company models, company valuation, and industry databases
• Performing regular tasks promptly and providing regular reports to the analyst including analysis of periodically released industry statistics, sector news, etc.
• Handling ad hoc client requests, often to deadlines

Qualifications:

• Bachelor’s Degree/University degree or equivalent experience
• Min 5to 7 years experience
• Work well under pressure, as daily news flow and unplanned projects arise frequently.

Send your Cv to [email protected]

About the Company

At Cyberlite, our mission is clear: to empower the next generation with the knowledge and skills they need to thrive in cyberspace. We deliver comprehensive cyber safety, generative AI, and digital wellbeing education tailored to children and youths.

At the heart of our work is the belief that every child deserves the opportunity to harness the internet's vast potential while understanding the importance of online safety and digital wellness. We take pride in the positive impact we create by fostering a secure, informed, and digitally resilient generation.

About the Job Role

We are seeking a dynamic Education Outreach Manager to join our team at Cyberlite. This role is pivotal in building and maintaining relationships with schools, clients, and charities, ensuring the smooth coordination and execution of educational workshops and events throughout the year. The ideal candidate will be a confident communicator, adept in logistics and planning, and have great organisation skills.

Key Responsibilities

Logistics and Event Coordination:

• Coordinate logistical requirements for running workshops with schools, clients, and charities.
• Organise trainers’ time tables and relevant resources needed for successful event execution.
• Manage schedules and timelines to ensure timely and efficient organisation of all events.

Outreach and Relationship Building:

• Actively contact schools and educational institutions to promote our workshops and events.
• Establish strong relationships with school administrators, teachers, and other educational stakeholders.
• Onboard new schools to utilise the Cyberlite.org platform, such as providing support and training to schools and educators.
• Gather feedback for continuous improvement of our programs and services

Communication and Promotion:

• Ensure schools and clients are regularly informed about upcoming workshops, programs and events
• Handle inquiries and provide detailed information about our products and services

Qualifications

• Preferred experience in education, community management, or a related field.
• Bachelor’s degree in Education, Communication, Management, or relevant discipline.
• Proven experience in event coordination, logistics, or outreach.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Proficiency in digital tools and platforms relevant to education and outreach.

Application Process

To apply, please submit your resume and a cover letter detailing your experience and suitability for the role.

Cyberlite is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

NTU is leveraging learning analytics to improve teaching and learning as part of our Education Strategy 2025. This position is similar in nature to a business analyst but for advancing the use of data for teaching and learning purposes. The position is critical for developing a communication plan to get faculty and students buy-in on the learning analytics goals of the university. He or she would also be responsible for gathering faculty, students and schools’ teaching and learning needs, and translating the needs into meaningful learning analytics solutions. In addition, he or she is expected to have some technical competency in SQL, python and/or SharePoint, and to support the administration of key system Dataiku in compliance with the data and AI governance policy of the university.

Responsibilities

Communication, engagement and collaboration opportunities

• Conceptualise and execute a communication plan for learning analytics with various units in the university
• Engage students and support faculty champions to increase acceptance and adoption of learning analytics
• Communicate with end-users and analyse their business needs
• Manage and maintain the department website

Data management

• Support the data engineer in handling data request
• Manage the data science machine learning platform
• Work with director and data engineer to look into methods to ensure data and AI governance.

Project Management

• Provide support for learning analytics projects by helping to build dashboards and communications

Requirements

• Bachelor degree in Business Analytics or Data Science and related fields
• At least two years of experience as a business analyst or experiences working on data related project
• Prior experience working in a university setting is highly preferred
• Proficient in statistics,
• Some knowledge of machine learning approaches and AI approaches including discriminative and generative
• Some idea of the various data governance framework issued by PDPA
• Strong communication and networking skills
• Strong ability in translating user needs into a data science problem
• Good understanding of data science or analytics and governance
• Good technical skills such as python programming, system administration
• Experiences in developing dashboards and other visualization tools such as Qliksense and Power BI would be ideal

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working day: 5 days work week (off on Tuesday & 1 Weekend)
Working Hour: 10.30am – 7.30pm
Salary: SGD 4,500 - SGD 5,500
Location: Travel to all centres / Corporate office @ Tiong Bahru

Job Responsibilities:

• Provide support and assist the Operations Director in operation-related administrative tasks
• In charge of the Sales performances and Operation Team service standards of all centres.
• To lead and manage Centre Managers, Centre Asst Managers, and Client Service Officers (CSOs) to achieve the sales target set for their respective outlet. This includes guiding the Centre Managers and Asst Managers in running their teams at the centre to provide professional and quality service to our customers.
• To lead by example as a leader, living and spreading the Organisation Values, Ethos and Competencies championed by the company.
• Recruiting, training, and grooming of Centre Managers, Asst Managers, and CSOs.
• Managing the performance of those under your charge effectively and efficiently
• Devising strategies and tactics for Centre Managers, Asst Managers, and the CSO teams that they manage; for the explicit purpose to increase sales and positive branding of our centres.
• Ensuring that all customer complaints and feedback are handled professionally.
• Monitoring results the plans and revise strategies and methods accordingly.
• Regular reporting of all the branches’ sales performance.
• Any other tasks, administrative duties or ad-hoc projects as assigned by Operations Director.

Requirements:

• Must have at least a degree qualified.
• Work in the tuition or enrichment industry in Singapore for 3 years minimally.
• At least 2 years’ experience in a hands-on, leadership position in a tuition or enrichment company is preferably.
• Management of multiple outlets with a proven track record preferred.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Responsibilities:

• Identify training gaps for yearly training plans in compliance with the company objectives.
• Develop, implement and organize training activities in accordance with the policies and training programs of the company.
• Identify and utilize training assessment tools and provide training plans.
• Provide support to the team and improve overall employee capability and productivity.
• Conduct training program for employees, both internal and external resources.
• Write training reports for evaluation.
• Conduct research on market trends.
• Ad hoc duties as assigned.

Requirements:

• Degree in Business Administration or equivalent
• ACTA/ ACLP/ DACE Certified will be ideal
• With 4 - 6 years of relevant experience, preferably from retail/ fashion retail industry

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Position Title: Service Crew

Working Day: 5 Days (off discuss during interview )
Location: Holland Village
Working Hours: 9.30am to 8.30pm (depending on which outlet)
Salary: $2200 (no exp) - $2500 (with exp) + OT

Job Scope:

• Daily cooking of tea and pearls
• Drink concocting
• General cleaning and maintenance of shop cleanliness

Requirement:

• Training Provided

Tan Jia Jun | REG No: R23112681

The Supreme HR Advisory Pte Ltd| EA No: 14C7279

Position Title: Service Crew

Working Day: 5 Days (off discuss during interview )
Location: Holland Village
Working Hours: 9.30am to 8.30pm (depending on which outlet)
Salary: $2200 (no exp) - $2500 (with exp) + OT

Job Scope:

• Daily cooking of tea and pearls
• Drink concocting
• General cleaning and maintenance of shop cleanliness

Requirement:

• Training Provided

Tan Jia Jun | REG No: R23112681

The Supreme HR Advisory Pte Ltd| EA No: 14C7279

What you will be working on:

• Processing of CMYAA applications, including preparing summaries of applications, checking application materials, liaising with NAC and arts stakeholders, managing application related queries from the public, setting up meetings, contacting panel members, preparing materials for panellists

• Preparation for Award Ceremony and Arts to-GATHER in Nov 2024, including appointment of EMC and vendors, liaising with vendors, preparing guestlist, collating information of recipients and guests, managing RSVP etc.

• Cleaning up of CM Fund and YAA grant masterlist including, desktop research to update information, data entry etc.

What we are looking for:

• Good Degree in any field

• At least 2 years of experience in project or event management

• Experience working in or with public service will be advantageous

• Proficient in Microsoft (Excel, Word & Powerpoint)

• Planning, coordination and communication

• Data and numerical literacy

• Problem solving and critical thinking

• Good command of written English

• Managing diverse types of vendors and organisers

• Proactive, resourceful, self-motivated and a team player

• Able to work independently and deals effectively with work pressure to meet tight deadlines and is highly adaptable

• Willingness to learn

• Interest and involvement in the arts will be advantageous

Job Description & Requirements

• Recruit, select, train, assign, schedule, coach, counsel and discipline employees
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
• Plan and review compensation actions; enforcing policies and procedures
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
• Analyze process workflow, employee and space requirements and equipment layout; implement changes
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Accomplish operations and organization mission by completing related results as needed
• Meet or exceed operations labor budget expectations
• Manage staff levels, wages, hours, contract labor to revenues
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Run a safe, injury/accident free workplace
• Responsible for all aspects of vehicle and heavy equipment rentals
• Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies
• Manage relationships with key operations vendors
• Track vendor pricing, rebates and service levels
• Review and approve all operational invoices and ensure they are submitted for payment
• Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at department meetings
• Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses
• Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors Community, and Therapy.

RESPONSIBILITIES

In this role, the incumbent will lead in establishing various organization development initiatives as the trusted advisor, coach and change facilitator.

Organizational Development

• Cultivate a strong organizational culture through the awareness and embedding of our HEART values across the organization.
• Engage Senior Management, and internal stakeholders at all levels to deliver leadership development and organization development initiatives.
• Drive best practices in performance management and encourage a culture of continuous performance and development conversations.

Talent Management

• Manage various talent development programmes and initiatives such as coaching, mentoring, action learning projects, leadership conversations/ events etc.
• Manage the entire life cycle of the Management Associate Programme, from talent identification, managing job rotations, to ensure successful placements.

Learning and Development

• Partner with senior leaders and key stakeholders to develop learning strategies to build capabilities and drive career growth.
• Identify learning needs and develop various learning roadmaps to uplift capability across the organization.
• Source and collaborate with external partners to develop programs to improve and enhance capability offerings.
• Develop the annual learning plan, budget planning, monitor expenses and resources allocation to fulfill learning needs.
• Design and develop various professional competency frameworks.

• Degree in Business, Human Resource, or a related discipline.
• At least 8 years of experience in the areas of organisation development, talent development and employee engagement.
• Demonstrated ability in managing talent development programmes, developing competency frameworks, and driving culture initiatives.
• Strong interpersonal communication effectiveness, including verbal, written, facilitation, presentation and persuasion skills.
• Strong project management, learning facilitation, and stakeholder management skills with demonstrated abilities in budget and vendor management,
• Good analytical and problem-solving skills.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The new Centre for Investor Protection aims to undertake independent research, public education and related activities to promote the improvement of investor protection in Singapore and beyond. Projects conducted by the centre should have significant implications for policy and practices relating to investor protection. The key types of research and activities to be conducted are:

(a) Practice and academic research
(b) Case studies
(c) Public education seminars and workshops
(d) Other activities directly related to the centre’s purpose

The Research Manager will report to the centre Director and is responsible for overseeing and managing all aspects of the centre’s projects. This includes working with the centre Director and project leaders in designing and implementing research methodologies, analyzing data, providing actionable insights to key stakeholders; and overseeing and managing the writing and editing of case studies. The Research Manager will also be responsible for managing a team of researchers and student assistants and ensuring the successful execution of projects within established timelines and budgets.

The Research Manager is also expected to provide administrative and operational support for the centre, co-ordination of events, and collaborations with both internal and external parties.

Responsibilities (including but not limited to)

• Working with the centre Director and Project Leaders to develop and implement research strategies and methodologies, including designing research studies, such as developing survey questionnaires, interview protocols, and data collection methods.
• Manage the research process, including data collection, analysis, and reporting.
• Oversee and manage the publication of an annual collection of case studies.
• Ensure that centre projects are conducted within established timelines and budgets.
• Lead a team of researchers and student assistants, providing guidance and support throughout the projects.
• Monitor industry trends and current issues to inform research strategies.
• Prepare and assist with presentation of research findings to key stakeholders.
• Develop and maintain strong relationships with external research partners and vendors.
• Stay updated with the latest research tools, methodologies, and technologies, and recommend their adoption as appropriate.
• Document all research related activities, budgets and outputs.
• Assist in the planning, coordination and administration of the centre’s events and visitors.
• Work with auditors to ensure the proper documentation of financial accounts of the centre.
• Manage procedural matters regarding hiring of student assistants, contingent hires, facilitation of quotations and tracking of purchase and invoices.
• Any other ad-hoc duties as assigned by the centre Director.

Requirements/Competencies

• Possess high level of integrity.
• Strong analytical and problem-solving skills, with the ability to analyse complex data sets and generate meaningful insights.
• Excellent project management skills, including the ability to manage multiple projects simultaneously and meet deadlines.
• Excellent writing, communication and presentation skills, with the ability to effectively communicate research findings particularly to investors, practitioners and policy makers.
• Strong attention to detail and a commitment to producing high-quality output.
• Excellent organization and time-management skills.
• Strong sense of initiative, commitment and self-driven.
• Ability to work effectively across departments within the University.

Qualifications

• Bachelor’s degree in a related field (such as accounting, business or social sciences).
• At least 3 years of experience, preferably undertaking research projects that are practice or policy-related in topics relevant to investor protection or corporate governance.
• Strong passion in the area of corporate governance or investor protection; experience in these areas will be a plus.
• Proven experience in research management, including designing and conducting research studies, data analysis, and reporting.
• Proficient in using research tools and software for collecting and analysing large data obtained from public information, such as company announcements and annual reports.

(Appointment job grade will commensurate with the selected candidate's experience)

ROLE & RESPONSIBILITIES

To manage and deliver complex projects through your project team, design, set up and management of leading-edge research.

To carry out account management activities through managing of existing client relationships and looking for new opportunities and,

To manage and coach our people.

• Manage all aspects of running a complex job and higher value work
• Ensure job profitability is achieved to meet the business expectations and instill this in others
• Carry out tasks displaying well-developed research skills, knowledge and thought
• Write complex proposals that meet and where possible exceed the brief requirements
• Accurate analysis and interpretation of data, providing strong recommendations
• Participate and show pro-activeness in new business generation; new contracts, calls and seeking opportunities (client-facing stream)
• Account Management, client contact to consist of project-related, relationship building and seeking repeat business discussions; measure to be set through review process
• Display specialist knowledge of a market and share this with others
• Demonstrate strong supervisory skills; i.e. project delegation, time management, day-to-day feedback on performance and behavior, conduct performance reviews. Ensure the project team is properly utilized
• Keep abreast of current trends within market research, in order todevelop personal skills / knowledge base
• Keenness to learn and proactive self-development and development of others
• Assist with recruitment of junior staff

COMPETENCIES

• Self-Management
• Communication
• Collaboration
• Client Focus
• Knowledge & Expertise
• Flexibility

BACKGROUND

Experience:

• At least 5 years of strong Market Research Experience and good application of knowledge
• Solid experience in questionnaire design, table specifications and project management
• Understand and use statistical analysis
• Selling of research projects and capabilities
• Ideally, experienced in relevant category or sectors

Skills/Knowledge:

• Good communication skills, written and oral
• Sound problem-solving skills
• Able to work under pressure and meet aggressive deadlines
• Exceptional time management skills
• Good data preparation skills
• Good client service skills
• Able to build strong links with the rest of the business
• Proactive / Self-motivated
• Able to work effectively in a team and independently

Qualifications:

• Degree in related studies

ROLE & RESPONSIBILITIES

Manages integrating internal and external information sources to deliver exceptional insight to the clients.

Contribute to the development of the company's strategic research framework.

Building and nurturing relationships and credibility with clients.

Participates on team planning, company initiatives and growth of business

• Demonstrates extensive knowledge or Ipsos-Insights products and services, including competitive marketplace offerings, in order to identify and propose potential opportunities with existing and new clients
  Manages and fosters positive ongoing relationship with key contacts (decision making personnel) at client portfolio
• Demonstrates in depth understanding of client’s product, service and strategy and their competitive market in order to build and grow Ipsos credibility and business with client
• Anticipates future needs of clients based upon their issues in order to proactively influence Ipsos-Insight product development and delivery improvements
• Oversee the team to ensure flawless execution of all market research projects from design to delivery
• Proactively works with cross-functional department managers to continuously improve process and ensure their understanding and expectations of current and future client needs
• Develops, manages and mentors staff to build client understanding across all disciplines to work process vs. just project orientation, strategic insight and presentation skills
• Works with Research Managers to review all proposals and presentations to ensure that they are delivering key thinking on business issues
• Presents compelling insights to client in a way that evokes confidence and expertise and translates complicated insights in an actionable way that will be relevant to a broad client audience (including research and marketing/brand)
• Contributes to and actively manages assigned revenue and profit margin.
• Work in partnership with the team and ensure that everyone understand what is expected of them in contributing to the goals of the organization
• Regularly provide performance feedback and also seek feedback from team members
• Model the values of the organization and maintain the standard of conduct in the workplace
• Recognize and reward the contributions of staff, provide a safe work environment and encourage a healthy balance of work and personal life
• Effectively develop and use the diverse skills, cultural values and backgrounds of all team members

COMPETENCIES

• Self-Management
• Communication
• Collaboration
• Client Focus
• Knowledge & Expertise
• Flexibility

BACKGROUND

Experience:

• At least 7 years of strong Market Research Experience and good application of knowledge
• Solid experience in questionnaire design, table specifications and project management
• Understand and use statistical analysis
• Selling of research projects and capabilities
• Ideally, experienced in relevant category or sectors

Skills/Knowledge:

• Good communication skills, written and oral
• Sound problem-solving skills
• Able to work under pressure and meet aggressive deadlines
• Exceptional time management skills
• Good data preparation skills
• Good client service skills
• Able to build strong links with the rest of the business
• Proactive / Self-motivated
• Able to work effectively in a team and independently

Qualifications:

• Degree in any fields

About the Company

EON has been established since 1996. We have helped professionals, managers and executives (PMEs) in Singapore to catalyse their career development by providing quality training programmes. We have formed partnerships with large organisations who have entrusted the training and development of their PMEs to our programmes. Our Adult Educators / Trainers are industry practitioners who are subject matter experts in their respective fields. We are known for our training philosophy of being Insightful, Inspiring and Innovating. Our courses are highly rated by learners who stay connected with us through the Friends of EON (FEON) learning community.

Job Description:

1. Manage operational and grant administration
2. Oversee marketing, sale and customer support
3. Develop proposals for corporate clients
4. Schedule operational staff roster
5. Ensure smooth registration and running of courses
6. Ensure customer service standard is maintained
7. Attends government briefings and ensure compliance
8. Support training product development and quality management
9. Evaluate feedback and recommend improvement
10. Lead team capability development to meet KPIs

Requirements:

If the following description fits you, we would like to hear from you:

1. You aspire to build a successful operation with a team
2. Possess a degree in business management or similar
3. Strong in written and spoken English
4. Good experience in operational centre management
5. Good experience in team management
6. Happy disposition with strong customer-service orientation
7. Is a catalyst to help others grow professionally

Other Information:

• Location: Central area
• Working Hours: 5-day work week
• Career Level: Senior Executive / Manager
• Qualification: Diploma or higher
• Years of Experience: at least 5 years

NTI-NTU Corporate Laboratory is a collaboration between Nanofilm Technologies International Limited (“Nanofilm”, “NTI”), Nanyang Technological University (“NTU”) and supported by Singapore under RIE2025. The Laboratory’s objective is to propel Innovation and Technologies commercialization through NTU’s innovation and NTI’s deep technology. NTI-NTU Corporate Laboratory aligns with Singapore’s RIE2025 handbook – which emphasizes the nation’s commitment to research and innovation, aiming to drive economic growth and address national challenges.

The Nanyang Technological University NTI-NTU Corporate Laboratory is seeking to hire a Senior Research Fellow (Senior Program Manager) who will be pivotal in providing strategic financial leadership and support for all aspects of the Corporate Laboratory.

Key Responsibilities:

• Lead and coordinate concurrent research projects together with Corp Lab director, PIs and ensuring they are completed within time and budget, and meet quality standards. Work together with project PIs, and researchers in budget and funding management to ensure the well going on project.
• Monitor research project schedule, oversee delivery of project and coordinates project activities together with Corp Lab project manager. Management and scientific contribution to the research activities to meet all project milestones / deliverables / reports / budget utilization rate.
• Financial management of research projects and ensure optimal expenditure within the allocated budget.
• Accountable for financial advisory and support, advising financially and research aspect for Principal Investigators and research staff. Responsible for projects closing, including financial reconciliation and ensuring any surplus or deficit is appropriately addressed.
• Manage procurement process, including verification and approval of expenditures.
• Prepare financial reports including monthly, quarterly, yearly, and ad-hoc reports.
• Manage accounting and auditing issues, including liaising with internal and external auditors, ensuring compliance with statutory and university standards.

Job Requirements:

• A minimum of a Bachelor’s Degree in Accountancy/Accounting/Finance is required or a Master’s or PhD in Engineering is preferred.
• At least 3 years of relevant experience in research management, preferably within a research or academic setting. Experience in managing budgets, financial reporting, and procurement is an advantage.
• Proficiency in financial management systems (e.g., Ariba) and standard accounting software. Strong analytical skills.
• Must possess strong problem-solving skills to address and resolve accounting and auditing issues efficiently and effectively.
• Ability to function effectively in a dynamic environment and adapt to change while maintaining high performance standards.
• A good understanding of relevant laws, regulations, and standards governing financial practices in the academic and research sector.
• Excellent verbal and written communication skills are necessary to effectively liaise with various stakeholders, including senior management, auditors, and team members.

We regret that only shortlisted candidates will be notified.

Shangri-La Rasa Sentosa, Singapore

We are looking for an Assistant Learning & Development Manager to join our team!

As an Assistant Learning & Development Manager, we rely on you to:

• Maintain accurate and up to date records of all training activities and training records
• Support hotel audits with essential training records and follow company policy as well as local authority guidelinse in training related area
• Monitor the effectiveness of pre and post training evaluation to maximise benefits from training courses and identify future training needs
• Develop effective links with partnership organisations such as universities and colleges, and training providers
• Develop an annual training plan which meets the needs of employees through the Learning Needs Analysis exercise
• Assist to conduct New Hire orientation for new employees and organise New Hire Induction for key positions

We are looking for someone who:

• Has a passion for Learning & Development
• Preferably has relevant certifications
• Preferably possesses relevant experience in Learning & Development
• Has strong communication skills and the ability to work collaboratively across teams and vendors
• Has strong organizational skills with ability to multi-task
• Has solid understanding of human resources processes and procedures relating to Learning & Development
• Is a critical thinker and a problem solver
• Able to communicate priorities and drives business results

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Job Responsibilities

• Fully responsible for the Training function within the Organization
• Liaise with cross-functional stakeholders on identifying training needs and action plans
• Actively supports and recommends continuous improvement to Training processes
• Designing and execution of all classroom and on-the-job training for Retail staff and office team
• Acts as the subject matter expert on Customer Service and Retail sales processes
• Actively engaging all Retail staff on the ground to better mentor them towards achieving sales targets and Company objectives
• Monitor effectiveness of training programs delivered
• Performing training administration duties and maintaining training records
• Maintain library of training resources and assets
• Any other ad-hoc projects/ tasks otherwise assigned by the Company

Requirement

• Candidate must possess at least a Degree/ Diploma in Training; Preferably with ACTA or related training certifications
• At least 3 Year(s) of working experience in the related field is required for this position
• Good interpersonal and excellent presentation skills
• Strong passion for Training and Customer Service
• Results oriented and possess an eye for details
• Able to engage and motivate the team on its learning journey
• Proficient in Microsoft Office tools