Total 3,477 quality manager job vacancies in F&B / Tourism / Hospitality category in Singapore

[What you will be working on]

Marketing

As our marketing specialist for Japan and Southeast Asia (SEA), you will work as part of the team, with EDB’s International Operations, PR manager and appointed marketing agencies, to drive and execute an integrated marketing strategy to raise awareness of Singapore and generate and nurture leads amongst the business communities in Japan and SEA.

Main responsibilities:

• Develop the GTM plan for Japan and SEA based on understanding of EDB’s business and marketing objectives, including annual planning and management of budget for the execution of marketing work plans 

• Manage the day-to-day operations and reporting of in-market marketing initiatives, including paid media campaigns, events and other ATL and BTL initiatives

• Undertake content curation, layout and production of EDB’s in-market publications and website. This includes the identification of topics of interest or trending topics among target audience, and optimisation of workflows with vendors for content production and website maintenance

• Planning and management of physical, virtual or hybrid events organised by EDB

• Identify and coordinate with key multiplier organisations (including tax consultancies, inter-governmental and trade organisations) on joint-marketing initiatives to seed our key messages and generate leads

• Manage internal and relevant external stakeholders. This includes EDB’s appointed marketing agencies on the development and execution of EDB’s marketing strategy, and servicing business enquiries from new clients by sharing relevant marketing resources

• Support product owner of Event Management System GevMe to set up platform and train new EDB users

• Depending on the candidate’s interests and experience, there are opportunities to also develop our marketing strategy and campaigns for global sectors like tech founders and other geographies.

[What we are looking for]

To meet the challenges of this role, you must have/be: 

• A university degree in any discipline

• Minimum 5 years relevant working experience. Candidates should have proven track record working in similar capacity, preferably with experience with the Japan market

• Results-oriented, with high level of initiative, drive and resourcefulness

• Fast and independent learner who can learn on-the-job and deliver quality work with limited supervision

• Strong interpersonal skills to collaborate well with different stakeholders

• Able to manage multiple projects while keeping to deadlines

• Fluent in written and spoken Japanese (at least JLPT N2 or equivalent) to effectively nuance our in-market messages

• Proficient in Microsoft Word, Excel and PowerPoint, as well as virtual communications software (including Microsoft Teams, Zoom)

• Singaporean

It would be preferred if candidate has the following:

• Strong familiarity and prior knowledge of Singapore  

• Work experience in B2B/ G2B marketing

We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of application date.

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

The Role

The primary objective of the Workplace Engagement and Operations Senior Manager at Klook is to foster a productive and engaging workplace environment by improving engagement, wellness, inclusivity, and overall employee experience. This role encompasses three key areas of responsibility: driving engagement initiatives, enhancing the employee experience, and managing office operations.

What you'll do:

Engagement and Inclusivity:

• Develop and implement strategies to improve engagement, inclusivity, and diversity in recruitment, onboarding, retention, and learning and development.
• Proactively identify opportunities to enhance employee wellness and recognition programs. Run quarterly town halls and other events.
• Utilize quantitative data analysis to monitor and interpret employee sentiment data and make informed decisions to improve workplace engagement.

Employee Experience:

• Coordinate and execute global office experience (OX) projects and programs that enhance the overall employee experience.
• Allocate OX resources efficiently, planning budgets, and optimizing operations.
• Proactively identify opportunities to increase operational efficiency and streamline office processes.

Office Operations/ Facility Management:

• Manage office spaces, leases, and vendors to ensure smooth functioning of all Klook offices.
• Advise on market trends in office operations and planning to optimize office spaces.
• Collaborate with cross-functional teams to effectively manage contracts and leases, ensuring favorable terms for the company.

What you'll need:

• Demonstrated ability to work with quantitative data, interpret sentiment data, and make data-driven decisions.
• Strong interpersonal and communication skills to effectively engage and work with senior management, including those with backgrounds in finance and technology.
• Experience in managing and energizing a diverse team, promoting a positive work environment.
• Experience in leading employee / office engagement initiatives; regional / cross markets experience preferred.
• Knowledge of office operations, including lease management, vendor relationships, and market trends.
• Proactive mindset and ability to identify opportunities for improvement and enhancement.

Responsibilities

• Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
• Actively address members feedback on their experiences to improve and enhance customer satisfaction
• Familiar with all campaigns, promotions and events in order to provide accurate and up-to-date information to members
• Track and manage all data and administration requirements related to membership milestones, membership flying activities, renewals and other membership activities
• Manage and handle the entire end-to-end process and administrative requirements from membership enquiry to membership signup & onboarding of members
• Responsible for the data accuracy and completeness of the membership database and also related systems
• Answering all enquiries, concerns regarding membership
• Ensure vibrancy of the club

Requirements:

• Min 5 years of hands-on sales administration or customer service experience
• Experience in membership or Exclusive club membership
• Able to multi-task while being extremely efficient and productive in time usage
• Able to prioritise according to club & company priorities
• Team player who has proven abilities to work cross-functionally or cross-business lines
• Excellent customer service demeanour with lots of smiles.
• 
  

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jonathan Tan (R1440473)

EA License No: 20C0358

As a team incredibly passionate about the potential our industry has in shaping a city, we take great pride in grooming what we hope will be the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

General Management

• Overseeing operations – guest service, strong knowledge primarily in wine, sake knowledge will be an additional advantage
• Developing and executing plans to achieve daily and monthly targets
• Manage staff, overseeing work schedules and assigning specific duties
• Create and improve standard operating procedures for service and product preparation
• Oversee venue equipment and facilities management / maintenance
• Conducts regular inspections on the general cleanliness and maintenance of venues and take corrective action as and when necessary
• Monitor venue adherence to all licensing laws regarding the service of food and beverage, public / employee safety and food safety
• Plan and manage activities with the Marketing department relating to sales promotions, events, etc
• Review and analyze sales mix, inventory, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

Requirements:

• At least 8 - 10 years of senior operations leadership experience in the hospitality industry
• Strong knowledge in wine, and exposure/experience in natural wine will be advantageous
• An effective and energetic people leader with experience
• Expertise in service excellence, seasonal business operations and diverse / high-end social and recreational programs
• Well-developed skill set and demonstrated professional track record in the areas of - operations management - budgeting, financial analysis and cost-based management - strategic planning - internal & external customer relationship management - talent management - program and project management - leading monthly reports & meetings
• Related field of study such as Hospitality, F&B Management, would be advantageous

We are looking for someone:

• Eager to grow
• Passion for people (through food & service)
• Lead with empathy and kindness, though never without firmness
• Pursue continuous improvement
• Own outcomes and drive solutions

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Should your application progress to the next stage, we will be in contact to arrange interviews or assessments.

Senior Executive / Assistant Manager, Ops and Admin (Surgical & Specialised Services)

The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

Duties & Responsibilities

• Manage service point operations assigned
• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems
• Work with other department managers to ensure a positive experience for patients along the continuum of care
• Ensuring facilities are patient friendly and safe
• Partner the department managers (Ops & Admin) in achieving customer satisfaction targets
• Responsible for devising innovative services to continually improve service levels and delight customers
• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached
• Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business
• Manage a group of non-nursing staff providing services in service points. Conduct appraisals for non-nursing staff
• Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
• Participate in committees and other tasks as assigned
• Job rotations to other operational areas after 3 years

Job Requirements

• Degree in any discipline with minimum 3 years’ work experience in Healthcare industry
• Healthcare operational experience will be advantageous although not necessary
• At least 2 years of experience in managing frontline staff
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word/Excel/Powerpoint

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Coordinate daily Front of the House and Back of the House restaurant operations.

Supervise and manage restaurant staff, including recruitment, training, and scheduling following company policies.

Conduct outlet briefings and oversee daily restaurant operations to ensure efficient and effective service delivery

Promptly addressing and resolving any issues or complaints, professionally.

Ensure the team’s grooming standards are being met and maintained to demonstrate a professional image of the company.

Develop the team through coaching and mentoring.

The restaurant is a specialty grill restaurant in Singapore serving healthy balanced meals that are skillfully prepared and grilled in the kitchen. We offer a premium tasty menu at affordable prices, giving our guests value for money, smokeless dining and delight to all senses. The setting is a casual dining concept designed with Modern Japanese aesthetics that appeals to all demographics.

Reporting directly to the Head of Operations, the primary role of the Restaurant Manager is to ensure that our guests and clients have a truly memorable experience in our Japanese Concept Restaurant while maximising sales and profitability.

This role requires the availability to work a rotating roster, including mornings, late evenings, weekends and public holidays and oversee Gaia F&B outlets.

Responsibilities

• Have an in-depth knowledge of the GAIA Group and its value proposition.
• Maintain daily operations by preparing policies and standard operating procedures.
• Lead, mentor, train, and support team members to be consistent in service standards, to be collaborative and to have an enabling leadership style.
• Handles guests' complaints and feedback competently and swiftly.
• Consistently adheres to the timeline of deliverables with accuracy.
• Actively involved and implement appropriate and effective measures to improve control of cost, expenses and labour.
• Review monthly "Financial Statement" and be aware of the current financial status of the Restaurant Operations Division with particular focus on Beverage COGS and overall restaurant payroll.
• Manages schedules and payroll management software system in a timely and error-free manner.
• Work with marketing team to develop and implement advertising and promotion strategies.
• Maintains safe, secure, healthy, tidy, and neat facilities by establishing, following and enforcing sanitation standards and procedures.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles.
• Accomplishes company goals by accepting ownership for accomplishing new and different requests from the management.
• Oversee Gaia F&B outlets.
• Any other duties assigned by the Head of Operations.

Requirements

• At least 3 years of working experience in related field.
• Proven leadership skills, ability to delegate tasks and motivate staff.
• Ability to work well in diverse, dynamic and challenging environments, while maintaining high standards.
• Highly organized with strong analytic and communication skills.
• Strong leadership skills and problem-solving ability.
• Ability to work under pressure and is meticulous and well-organized.
• Able to work independently and can lead and manage a team in a restaurant.

Beirut Grill is a Lebanese restaurant in the historic Bussorah Street area and are looking for a Restaurant Manager to lead our team. The Restaurant Manager will be responsible for overseeing daily operations, managing staff, and ensuring an exceptional dining experience for our customers.

Responsibilities:

• Manage all aspects of daily restaurant operations, including inventory management, staff scheduling, and financial reporting
• Train, supervise, and mentor staff to ensure excellent customer service and efficient operations
• Develop and implement policies and procedures to ensure efficient and effective operations
• Monitor and maintain restaurant cleanliness and sanitation standards
• Ensure compliance with health and safety regulations
• Work with the chef to develop and maintain menu offerings and specials
• Build and maintain relationships with customers and the local community to ensure repeat business and positive word-of-mouth marketing
• Manage budgets and financial reporting, including analyzing P&L statements and making necessary adjustments to improve profitability
• Other duties as assigned

Requirements:

• Minimum of 3 years of experience in restaurant management or a related field
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Strong organizational and time-management skills
• Experience with financial reporting and P&L analysis
• Knowledge of food and beverage industry regulations and best practices
• Familiarity with restaurant management software and POS systems
• Must be able to work flexible hours, including evenings, weekends, and holidays

We offer competitive compensation packages and opportunities for growth within our company. If you are a dynamic, results-driven individual with a passion for the food and beverage industry, please submit your resume for consideration

Sr Manager, Membership & Quality Management

Star Alliance is the world’s largest airline alliance.

The vision of Star Alliance is “to be the leading global alliance for the high-value international traveler and the mission of the organization is “to contribute to the long-term profitability of its members beyond their capabilities.” The Star Alliance office in Singapore coordinates the global activities of the alliance including managing joint projects on behalf of its 26 member airlines.

Based in Singapore, the Senior Manager, Membership & Quality Management is a critical leadership position that will play a critical role in delivering the value provided by Star Alliance to the member airlines. This position requires a seasoned professional with a strong background in commercial, operational, and technical functions within the airline industry.

Job Summary

Membership

• Manage the Star Alliance Membership Portfolio of Full Star Alliance Members, Connecting and Intermodal Partners.
• Manage the implementation of business objectives and governance guidelines into day-to-day processes with the members.
• Prepare and conduct the Membership Liaison and Quality Committee, a key governance forum
• Management of Expert Communities in cross-functional business areas (Data analytics, Marketing/Brand, and commercial functions)
• Coordinating the full lifecycle management of Star Alliance members, from new carrier integrations, lifecycle, and exits of members.
• Planning membership entry and exit projects.
• Develop, implement, and maintain collaborative working procedures between Members and the Star Alliance management organization.
• Manage and develop the intra-alliance collaboration tools (Today: StarDesk), including Vendor, IT, procurement, implementation, and lifecycle management.

Business Development

• Manage the overall implementation of business-related compliance requirements for the Star Alliance Members.
• Manage the implementation and distribution of the annual release & publication of Star Alliance Core Values & Standards and the Customer Reference Guide

Quality Management

• Continuously monitor compliance adherence by Star Alliance members through central measurements and annual audits.
• Conduct the planning, organization, reporting and follow-up of member airline audits and passenger journey inspections.
• Continuous review and improvement of the Core Values & Standards, compliance management, and audit concept.

Your Profile

• University business degree, or equivalent.
• Minimum 5 years of relevant professional experience.
• Overall knowledge of the airline & aviation industry in strategic areas, airline corporate functions, quality management, and airline-industry related business functions.
• Advanced knowledge of airline partner and alliance management structures through all levels of collaboration.
• Effective communication and experienced in partner relationship management.
• Competent in negotiation and conflict management.
• Able to cope with time pressure, ability to work with speed, independently and in teams.
• Highly organized and self-motivated to meet critical deadlines by balancing and prioritizing multiple tasks.
• High service philosophy and professional working attitude with attention to detail and excellent follow-through.
• Excellent interpersonal skills & ability to interact appropriately with all levels of the organization.
• Experience in multiple stakeholder management an advantage.
• Able to travel worldwide.
• High level of proficiency in English is essential, as it is the sole language used for communication with Star Alliance Member Airlines and other external stakeholders.

We Offer

• Full-time position based in our Singapore office
• Travel Benefits
• Comprehensive medical & dental benefits

This is a unique opportunity for highly skilled professionals to apply their talent, creativity, and dedication to a global team focused on delivering value to frequent international travelers who travel on our member airlines.

If you believe you are the perfect candidate, then allow us to get to know you and submit your CV to [email protected].

Job Description:

- Ensure smooth running of the day-to-day operation.

- Optimize manpower with proper planning allocations.

- Ensure all staffs to deliver excellent customer service.

- Maintain the highest standard of service quality.

- Monitor staff performance including performance reviews.

- Manage and monitor cleanliness is maintained in accordance with the company’s standard operating procedures.

- Keep track and order supplies such as tableware, cooking utensils etc.

- Arrange for maintenance and repair of equipment and other services, when needed.

- Resolve customer complaints about food quality or service in a professional manner.

- Constantly identify areas for improvement in service and food and beverage quality.

- Liaise with Chef to ensure a consistently good standard of food quality.

- Any other responsibilities as assigned by Management.

Requirements:

- Able to do shift work which includes midnight shift.

- Able to work long hours

• Manage and ensure a smooth operation across all departments to meet delivery deadlines.
• Liaise with department leads to coordinate inter-departmental schedule, makes technical decisions and ensuring resources are well maximised.
• Join site meeting to interact with external customers to negotiate on technical and contractual matters.
• Implement upgrading of workforce, cost effectiveness, improvement of manufacturing standard and quality control.
• Supervise and control all budget elements to ensure cost-effectiveness.

Requirements:

• Diploma in Mechanical Engineering.
• At least 5 years of welding and machining experience in Oil & Gas industry.
• Strong leadership, planning, interpersonal, communication and negotiation skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R1326740

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

5 Days 44hrs/week (Shift Hours)

$3200 to $3800

Location: Bugis / Tanglin Mall / Orchard / Buona Vista / Tampines / Jurong West [ Discuss during interview ]

The Role:

The Assistant Restaurant Manager’s contributes to every aspect of the day-to-day running of the restaurant as well as planning for its future success. You will support the team on shift and behind the scenes, helping them to create fantastic moments and feelings for our customers.

Duties and Responsibilities:

People

• Lead, develop and motivate the restaurant team to deliver the restaurant's experience
• Support the attraction, recruitment and training of employee
• Support the growth and development of employee through training and quality conversations
• Recognize success and ensure everyone is well informed and heard by using the appropriate communication channels
• Develop labour schedules that enable the team to deliver the restaurant’s experience
• Support the development and training of Assistant Managers in the restaurant and the region

Product

• Support the team to deliver amazing food, freshly cooked to order and served hot
• Manage inventory and order stocks to ensure all products are available

Place

• Keep the restaurant beautiful, safe, clean and representative of the restaurant’s brand
• Carry out, monitor and correct procedures in order to be safe, legal and follow the restaurant’s standards

Performance

• Grow sales by running shifts in a way that creates positive customer moments and delivers operational efficiency
• Understand the full P&L of the restaurant, and take responsibility delivering the restaurants financial targets including sales and all controllable costs
• Review and ensure timely, accurate and complete daily / weekly / monthly reporting
• Work on business planning, from strategic planning to daily forecasting
• Develop and support local restaurant marketing
• Implement effective restaurant administration, stock control, security and safety

Requirements:

• Minimum 3 years as assistant manager experiences from a hospitality, retail or leisure background
• Proficient in Microsoft Office applications
• Willing to work on shifts, weekends and public holidays

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Located on 17 Baghdad Street, Mavi Turkish Restaurant is looking for a Restaurant Manager who will oversee the overall sales and growth activities of the restaurant and make sure that the restaurant achieves the set sales targets, growth and excellent customer satisfaction.

Sales and Marketing Manager's roles and responsibilities include but not limited to:

PRIMARY ROLES & RESPOSIBILITIES

Operations Management: Oversee the day-to-day operations of the restaurant, including opening and closing procedures, ensuring cleanliness, and maintaining a safe and welcoming environment for customers and staff.

Staff Management: Hire, train, schedule, and supervise restaurant staff, including servers, cooks, kitchen assistants, and host/hostesses. Provide ongoing feedback, coaching, and support to ensure high levels of performance and customer service.

Customer Service:Ensure that customers have a positive dining experience by addressing any complaints or concerns promptly and professionally. Interact with customers to gather feedback and make improvements to service and menu offerings.

Inventory and Supply Management: Oversee inventory levels of meat, food, beverages, and supplies, and place orders as needed to ensure adequate stock levels while minimizing waste and spoilage. Monitor inventory usage and implement strategies to optimize inventory management.

Menu Planning and Pricing: Collaborate with chefs and kitchen staff to develop menus that meet customer preferences and dietary requirements while maximizing profitability. Set menu prices based on food costs, market trends, and competition.

Financial Management: Manage the restaurant's budget, including monitoring expenses, controlling costs, and maximizing profitability. Prepare financial reports, such as sales projections and profit and loss statements, and implement strategies to achieve financial goals.

Health and Safety Compliance: Ensure compliance with health and safety regulations of Singapore, including food safety standards, sanitation practices, and occupational safety guidelines. Conduct regular inspections and train staff on proper procedures to maintain a clean and safe environment.

Marketing and Promotion: Develop and implement marketing strategies to attract new customers and retain existing ones. Utilize various marketing channels, such as social media, email marketing, and promotions, to increase awareness and drive sales.

Business Development: Identify opportunities for growth and expansion, such as opening new locations or introducing catering services. Analyze market trends and competition to make informed business decisions.

Community Engagement: Build relationships with the local community, such as neighboring businesses, schools, and organizations, to foster goodwill and support.

Leadership and Team Building: Lead by example and cultivate a positive work culture that promotes teamwork, communication, and accountability. Motivate and inspire staff to achieve their goals and contribute to the overall success of the restaurant.

Adaptability and Problem-Solving: Adapt to changing circumstances and proactively address challenges as they arise. Demonstrate effective problem-solving skills to resolve issues quickly and minimize disruptions to operations.

Requirements

• Must be fluent in English and Turkish and able to speak one of: Arabic or Chinese or Malayi
• Must be familiar with Turkish, Middle East & Mediterranean Cuisine
• Hands-on individual with minimum 5 years of relevant working experience in an Authentic and traditional Turkish or Middle Eastern restaurant or
• Have knowledge and skills in Authentic Turkish and Mediterranean and traditional Turkish appetizers (Hummus, Babaganoush, Cacik, Ezme, Sigara Borek, etc) and dishes such as Adana Kababs, Shish Kebab, Beyti, Ali Nazik, Lamacun, Karni Yarik, Iskender, Manti, Musakka, Patlican Kebab and desserts like Kunefe, baklava, Sutlac to name a few.
• Must have in-depth knowledge of spices and herbs used in Authentic Turkish cooking.
• Must be able to work on weekends and public holidays.
• Food hygiene certification is compulsory
• Passionate about food and customer service
• Must be able to multi-task and keep up in a fast-paced environment.
• Must be able to physically stand for long periods.
• Required language(s): Fluent in English. Turkish and Malay or Chinese is an advantage.
• Must be a non-smoker.
• Must not have alcoholic drinks consumption habit

Preferred Qualifications

• Ability to speak Turkish, Arabic, Malay and/or Chinese.
• A Bachelor’s degree in Culinary filed is a plus.
• Knowledgeable in social media platforms (Facebook, Instagram, Google, TripAdvisor) and online marketplaces in order to effectively promote the restaurant, engage with customers, and drive sales both online and offline.
• Knowledgeable in online delivery platforms, Familiar with online ordering platforms such as Grab, Deliveroo, Food Panda

Purpose of the position:

• Lead and responsible for all Logistics & Packaging services including forwarding and warehousing for SEAANZ region as well as support to India country cluster;
• Lead and responsible for all transportation modes incl. Ocean Freight, Air, Rail and Trucking for SEAANZ region as well as support to India country cluster;
• Responsible for project and program management for Logistic projects/program particularly for digital projects;
• Acting as go-to person for all Operational topics and questions related to logistics & packaging in SEAANZ region

RESPONSIBILITIES

Strategic Procurement:

• Frequently analyze the internal spend profile for all assigned categories, e.g. Forwarding, Warehousing, Shipping, Air, and Trucking services
• Monitor market development and build up market intelligence to understand and maintain the main cost drivers for assigned key categories
• Refine and develop new Category Strategies for assigned key categories under responsibility
• Responsible for development of SEAANZ Logistics & Packaging Procurement Plan
• Source, tender, evaluate, negotiate and conclude the (framework) contracts with most favorable commercial Terms & Conditions
• Maintain and update the framework contract list
• Ensure all contracts are executed according to agreed contract terms, solve deviations and handle disputes
• Ensure the process of vendor pre-qualification, selection and evaluation is in place
• Continuously consolidate and optimize the vendor pool and update the Approved Vendor List
• Management of external logistic partners and off-site logistic flows, including Dangerous Goods and non-Dangerous Goods transport and warehousing
• Take the lead to develop and establish strategic partnership with critical vendors to continuously drive and improve the performance level
• Ensure all purchasing within assigned categories are done with the highest standards on professional ethics and in compliance with company Procurement policy and manual
• Drive the spend behavior towards to a situation with a majority of spend are covered by framework contracts and automatic PO’s
• Coordinate and support Global Category Managers to ensure the development and implementations of global contracts in the region
• Support the company Digitalization journey to improve the effectiveness and efficiency of Procurement process and the way of working
• Contribute to Procurement target and KPI’s like savings and DtP improvement

Operational Procurement:

• Active involvement in managing operational situations with regards to logistics & packaging in SEAANZ region, e.g. day to day escalation from stakeholders on Ocean freight and Overseas tank Container, including space/equipment/invoicing/spot rates
• Developing, tracking and reporting key performance indicators of the key logistics vendors, and analyze, initiate and implement the improvement actions with the vendors on frequent basis
• Maintaining clear communication channels with other departments like Customer Service and Supply Chain as well as external vendors
• Maintain transportation module for logistics and packaging vendors in SAP system
• Creation of OA’s and issuance of PO’s in SAP system

REQUIREMENTS

• Bachelor’s degree from an accredited university or college
• Preferred 5+ years’ experience in logistics and supply chain
• Fluent in English
• Strategic thinker/planner
• Strong oral and written communication skills
• Strong Quantitative and Analytical Skills
• Strong team player
• Effectively handling global and regional stakeholders

JOB DESCRIPTION:

Assist manager for all aspects of daily assigned outlet operation

Engage with guests, understanding their preference and feedback, to continually elevate the dining experience

Ensure all service staffs are well groomed, properly attired and efficient

Involve in monthly physical stock take

Perform other related duties as manager assigns

REQUIREMENT:

Min. 3 years of experience working in F&B industry

Demonstrate ability to multitask and effectively prioritise responsibilites

Great interpersonal skill and a team player

Restaurant Manager

• Overseeing retail inventory
• Ensuring product quality and availability
• General maintenance of restaurants
• Familiar with menu and add value to customer's experience
• Ensure high quality of customer service in all areas
• Handle complaints of customer
• Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
• Assist Operations Manager on the management of overall operation and administration of the outlet
• Monitor the reservation status and communicate with culinary team
• Plan and control manning to meet business needs and according to budget
• Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period
• Control outsource labour supply, casual labour and overtime
• Implement, monitor, train and maintain control measures to impact food costs, beverage costs, labour costs and operating supply costs for the outlet and to be in line of budget
• Communicate with team during daily briefings and conduct monthly department meetings
• Ensure and conduct regular training and re-training when needed
• Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by
• Lead F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
• Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
• Ensuring the highest possible standards and quality of products and services offering in the outlet as to meet and exceed guests’ expectations
• Work closely with the culinary team to maintain food quality and to create attractive food products that support the image of the outlet/hotel and incremental business volume
• Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
• Implement, monitor, train and maintain control measures to impact food costs, beverage costs, labour costs and operating supply costs for the outlet and to be in line of budget
• Plan, implement and measure profit enhancement programmes constantly in the areas of menu engineering, profit contribution, revenue generation, productivity, pricing and costing for products used in the outlet
• Interpret financial reports: create and implement plans or promotion to improve profits for the outlet
• Compile financial data and use the data to coach the service team how to use suggestive selling to improve the overall financial performance

Our team at ATIPICO thrives on passion and love for excellence. We are a team of curious, detail oriented individuals, all coming from various backgrounds, sharing a common belief in the value of true hospitality. We approach all our customers with attention and a sensitive, personal touch.

We are looking for a Restaurant Manager who can embody these values.

The Restaurant Manager will build his/her team and ensure our clients a precious experience.

Responsibilities

Coordinate daily Front of the House and Back of the House restaurant operations.

Supervise and manage restaurant staff, including recruitment, training, and scheduling following company policies.

Conduct outlet briefings and oversee daily restaurant operations to ensure efficient and effective service delivery that is aligned with ATIPICO’s standards.

Promptly addressing and resolving any issues or complaints, professionally.

Ensure the team’s grooming standards are being met and maintained to demonstrate a professional image of the company.

Develop the team through coaching and mentoring.

Maintain a clean and organized restaurant environment, ensuring compliance with health and safety regulations.

Monitor inventory levels and place orders for supplies as needed.

Ensure compliance with all relevant laws and regulations, including labor and employment laws.

Liaise with the kitchen team to ensure consistent food quality and presentation

Prepare operations reports on a weekly and monthly basis.

Manage restaurant reservations and maximise profitability by increasing turnovers.

Any ad hoc tasks assigned by the Management.

Requirements and skills:

Minimum 3 years of F&B experience at a managerial/supervisory level

Willingness to work on rotating shifts including weekends and Public Holidays.

Extensive knowledge in food & beverages.

Service-oriented team player with excellent interpersonal and communication skills

Strong leadership, motivational and people skills

Able to multi-task and work under pressure in a fast pace environment

Ensure compliance with sanitation and safety regulations

Job Benefits

Exciting career path with career growth opportunities

Annual Leave

Annual performance bonus

Staff discounts

Assistant Restaurant Manager

5 Days 44hrs/week (Shift Hours)

$3200 to $3800

Location: Bugis / Tanglin Mall / Orchard / Buona Vista / Tampines / Jurong West [ Discuss during interview ]

The Role:

The Assistant Restaurant Manager’s contributes to every aspect of the day-to-day running of the restaurant as well as planning for its future success. You will support the team on shift and behind the scenes, helping them to create fantastic moments and feelings for our customers.

Duties and Responsibilities:

People

• Lead, develop and motivate the restaurant team to deliver the restaurant's experience
• Support the attraction, recruitment and training of employee
• Support the growth and development of employee through training and quality conversations
• Recognize success and ensure everyone is well informed and heard by using the appropriate communication channels
• Develop labour schedules that enable the team to deliver the restaurant’s experience
• Support the development and training of Assistant Managers in the restaurant and the region

Product

• Support the team to deliver amazing food, freshly cooked to order and served hot
• Manage inventory and order stocks to ensure all products are available

Place

• Keep the restaurant beautiful, safe, clean and representative of the restaurant’s brand
• Carry out, monitor and correct procedures in order to be safe, legal and follow the restaurant’s standards

Performance

• Grow sales by running shifts in a way that creates positive customer moments and delivers operational efficiency
• Understand the full P&L of the restaurant, and take responsibility delivering the restaurants financial targets including sales and all controllable costs
• Review and ensure timely, accurate and complete daily / weekly / monthly reporting
• Work on business planning, from strategic planning to daily forecasting
• Develop and support local restaurant marketing
• Implement effective restaurant administration, stock control, security and safety

Requirements:

• Minimum 3 years as assistant manager experiences from a hospitality, retail or leisure background
• Proficient in Microsoft Office applications
• Willing to work on shifts, weekends and public holidays

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

• Basic Salary + Fixed Allowances + Incentive (UP$3500)

• Variable Bonus + Meal Provided

• Working days & hours: 5.5 Days per week: 11am – 10pm / 12pm – 10pm (follow roster)

• Various location in Singapore

• Excellent Welfare & Benefits

• Well Established Japanese F&B Company

Job Scope

• Assisting the Restaurant Manager in overseeing of the service of the Restaurant.
• In-charging the restaurant when Restaurant Manager is not around.
• Greeting and coordinating the guests’ seats and assign guests to tables suitable to the size of each group.
• Recording and reporting all food-related complaints to the Chef immediately.
• Ensuring team briefings are carried out before each service period.
• Promoting the restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Maintaining the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participating in monthly physical stocktake of the Restaurant, including but not limited to glassware, plate and crockery.
• Assisting the Restaurant Manager in implementing and developing training programs.
• Monitoring inventory levels.
• Preparing daily report when Restaurant Manager is not around.
• Reporting restaurant’s situation daily to Restaurant Manager.
• Performing miscellaneous job-related duties as assigned.

Requirement

• GCE O Level and above
• 1 – 3 years related experience in F&B Managerial positions

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

- To be in charge of day to day operations of the restaurant

- To plan for monthly promotions for the restaurant

- To work closely with captains regarding feedback from customers

- Daily to meet with chefs only monthly food promotions and ensure pre-reserved menus are in order

- To source for new suppliers for the restaurant

- To do monthly sales reports

- To hold monthly sales meeting

- To give regular feedback to kitchen staff about customers feedback on food

- Flare to communicate with all levels of staff

- Able to communicate clearly

- Fluent in both English and Mandarin

- 6 day week, including weekends, 10am-3pm and 6pm-10pm

As the Assistant Restaurant Manager at IPG Hospitality's upcoming Indian restaurant, you will play a crucial role in supporting the overall operational and managerial functions of the establishment. Reporting directly to the Restaurant Manager, you will contribute to creating a positive and memorable dining experience for our guests while ensuring the smooth day-to-day operations of the restaurant.

Responsibilities:

Operational Excellence:

Assist in overseeing daily restaurant operations, including opening and closing procedures.

Ensure compliance with health and safety regulations and uphold quality standards.

Monitor and manage inventory levels, placing orders as needed and optimizing stock rotation.

Customer Service:

Foster a customer-centric environment by training and leading the front-of-house staff in delivering exceptional service.

Address customer inquiries, concerns, and feedback promptly and professionally.

Collaborate with the team to create a welcoming and enjoyable atmosphere for guests.

Staff Management:

Assist in recruiting, training, and supervising restaurant staff.

Schedule and manage employee shifts to ensure adequate coverage during peak hours.

Motivate and inspire the team to maintain high levels of performance and customer satisfaction.

Financial Management:

Support the Restaurant Manager in budgeting and financial planning.

Monitor sales, expenses, and profitability, implementing cost-control measures when necessary.

Assist in preparing and analyzing financial reports.

Quality Control:

Work closely with the kitchen staff to ensure consistency and quality in food presentation and taste.

Conduct regular inspections to maintain cleanliness and hygiene standards.

Address any issues related to food quality or service promptly.

Training and Development:

Provide ongoing training and development opportunities for staff to enhance their skills.

Foster a culture of continuous learning and improvement within the team.

Event Coordination:

Collaborate with the events team to plan and execute special events or promotions.

Ensure seamless coordination between front-of-house and back-of-house during events.

Qualifications:

Proven experience in a supervisory or managerial role within the restaurant industry.

Strong understanding of restaurant operations, including food and beverage management, customer service, and staff supervision.

Excellent communication and leadership skills.

Knowledge of health and safety regulations and basic financial management.

Ability to work flexible hours, including evenings, weekends, and holidays.

Passion for delivering an exceptional dining experience and a genuine interest in the hospitality industry.

Join us on this exciting culinary journey and be an integral part of creating a memorable experience for our guests at IPG Hospitality's new Indian restaurant!

$2700 to $3000

5 days work, 50 working hours per week

Job Description

• Stir fry dishes according to company’s standards
• Take charge of daily operational matters to ensure smooth flow of operations
• Manage staff duty roster and assign duties
• Ensure staff compliance to Company Standard Operating Procedure (SOP)
• Conduct orientation and training for new staff
• Order and manage inventory from suppliers
• Enforce good hygiene practices and upkeep cleanliness standards
• Manage customer complaints and ensure customer satisfaction
• Any other ad-hoc duties assigned by superior

Job Requirements

• At least 2 to 3 years of relevant F&B managerial experience
• Team player with good leadership and communication skills
• Able to strive in fast paced environment

Responsibilities:

• Spearhead and steer the seamless flow of operations.
• Monitor and optimize daily operational activities with effective workforce planning.
• Handle the allocation of daily tasks, including meticulous scheduling for technicians, taking into account their location, duties, and leave arrangements.
• Proactively assess and incorporate continuous improvements in delivery methods.
• Facilitate daily meetings at the workshop and disseminate essential updates to the team.
• Collaborate closely with technicians to tackle on-field challenges and find practical solutions.
• Establish effective communication channels with the sales team to ensure top-tier service delivery to customers, with a focus on quality equipment and skilled personnel.
• Enforce company policies and safety protocols through effective communication and implementation.
• Ad hoc duties as assigned

Requirements:

• At least a Diploma/Degree in Mechanical Engineering or equivalent
• At least 5 - 8 years of operations experience preferably from Oil & Gas industry bacground
• Ability to start work within short notice will be an added advantage

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1654399

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