Total 4,957 service operations manager job vacancies in F&B / Tourism / Hospitality category in Singapore

The Assistant/ Restaurant Manager is responsible for the manpower needs, the operation flow and resolve any issues face in the restaurant outlet.

Job Description

• Oversee day-to-day operations of the outlet.
• Lead and motivate staff for excellent service.
• Plan effective shifts for adequate staffing.
• Create a welcoming atmosphere for a positive dining experience.
• Handle customer feedback and resolve issues professionally.
• Implement and maintain health and safety protocols.
• Monitor inventory levels and manage supply chain logistics.
• Responsible for the business and financial success of the outlet operations by applying knowledge in controlling costs and managing the restaurant's budget.
• Suggest and execute marketing strategies to attract customers.
• Coordinate promotional activities and special events.
• Maintain records of sales, inventory, reports etc.
• Any other duties as assigned by your superior.

Job Requirements

• Certificate/Diploma in Hospitality/Restaurant Management or equivalent.
• Minimum 5 years of relevant experience with at least 3 years in a managerial level.
• Energetic, good team player and service oriented.
• Great leadership with solid analytical, communications and interpersonal skills.

Assistant F&B Manager

Join the fun team at COL and work with people who are passionate about what they do.

COL is a new restaurant and bar in the heart of Keong Saik with casual dining and amazing food and cocktails.

Led by Chef Colin Buchan with extensive experience in London and Singapore working with Jason Atherton, Gordon Ramsay, Marco Pierre White, and Angela Hartnett.

Your role:

To head up the restaurant operation at COL with the key focus on ensuring exceptional experiences to all our guests through excellent service

Your key responsibilities:

• Leading by example a team of 8-10 FOH team members, including a management team of head sommelier and head of beverage
• Reporting directly to the General Manager and Chef / Director
• Supporting, developing through coaching, motivating and inspiring the FOH team.
• Planning FOH roster and managing all payroll processes
• Leading team training sessions to help develop skills and knowledge within the team
• Working within set budgets to help achieve targeted profits
• Guest relations management and dealing with enquiries and bookings
• Responding positively and proactively to any online feedback and complaints within a timely manner
• Maintain guest satisfaction; building relationships with important and regular guests.
• Ordering of consumables on a weekly basis working
• Ensuring the up upkeep of the building is at the highest possible standards at all times
• Management and upkeep of the daily and weekly checklist
• Responsible for the call out and follow up of maintenance works required in either the restaurant and its facilities and the outer building.

What we’re looking for

• Someone with at least 3 years experience in a similar role
• A passionate, ambitious and forward thinking individual with an ambition to succeed
• Someone looking to learn, develop and progress in a progress start up company into a bigger role within a 3 - 6 month period
• The right applicant will be a natural leader open to working in a business that constantly evolves.
• A good communicator who isn’t afraid of speaking their mind.

What we offer:

• The opportunity to be part of an exciting and progressive start up venture with a drive and ambition to expand
• Competitive salary
• Opportunity to develop into a general management role within 6 months - 1 year
• 40 hours per week working schedule, key times evenings and weekends
• 5-day work week (Fixed Sunday & Monday off)
• Flexi Benefits
• Late Night Transport
• Birthday Leave Birthday credits ($75 col voucher - 1month validity)
• 30% staff discount at COL & 1880
• Cash Meal Allowance $100
• Transport Allowance
• 14 Annual Leaves (increase yearly)
• Performance & Salary Review twice a year
• Bonus
• Group Insurance ( GP- unlimited free consultation & medicine, Hospitalization, Dental, TCM)

Location: Multiple Locations

Working day: 5 days per week

Salary: Up to $4000

Bonus: AWS + AL + ML + VB

Joining bonus: $2000

Job scope:

- Manage daily operation and assistance in day to day opertation

- Overseeing the operation process and cost effective

- Attend and rectified operation needs

- Managing the rent, MCST, contractors and relevant authories

- Co-ordinate with other department for a effection planning

- Other ad-hoc duties as tasked

Requirement:

- 3 years of FNB or relavent experiences

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Grace Koa

Reg No.: R23115224

EA Licence no.: 21C0845

Job Responsibilities:

• Assist the Restaurant manager of daily restaurant operation
• Has overall shift responsibilities and is accountable for the smooth running of the restaurant
• Responsible for the profitability of the outlet, staff management, product quality, maintaining excellent customer service standards and execution of promotions in outlet
• Lead and motivate staff in achieving sales targets and customer satisfaction
• Develop and maintain the highest standard of service quality
• Ensure all cost expenses are well managed
• Responsible in recruitment, development and retention of staff in the outlet and take appropriate measures in furtherance of staff stability.
• Involve, prepare pre-service meeting/roll call for staff
• Evaluate the operations and procedures and suggest improvements
• Enforce hygiene regulations and upkeep restaurant cleanliness and hygiene standards
• Responsible for the submission in a timely manner, all reports, schedules etc to the Manager and HQ
• Attend all meetings and training programs when required
• Provide feedback/recommendations on staff schedule, attendance, timeliness, complaints and innovations or any exceptional occurrences
• Ensure reservations are properly taken and tables assigned such that it will not overload individual station of the outlet while still respecting the wishes of the customers

Requirements:

• Able to work under pressure in a fast paced, dynamic and challenging work environment.
• Able to work split shift, weekends and public holidays.
• Customer oriented, service focus, responsible and positive working attitude
• Good leadership, communication skills and influence. Candidate must be able to read and understand basic Chinese (Chinese restaurant environment)

· Position: Student Experience and Engagement Manager

· Location: Pasir Panjang

· Working hours: Monday to Friday (8.30am to 6pm)

· Salary (commensurate with experience): Up to $5,000 + 20 Days Annual Leave + Performance Bonus

· Duration: Permanent

· Industry: Education

Main Responsibilities:

· Develop key objectives annually and identify suitable opportunities to deliver an overall career services experience.

· Meet with students and graduates and provide successful career placement guidance

· Coordinate planning, and implementation of internship placements for students.

· Develop and conduct relevant career development workshops to develop students’ employability skills.

· Plan and organise relevant industry engagement events to provide opportunities for students to connect with the industry and learn from industry leaders on career and professional development.

· Establish and maintain critical industry networks and communication links and develop strong partnerships with industry.

· Organise career fairs and/or participate in career fairs organised by external parties or employer partner events.

· Any other ad-hoc duties assigned

Requirements:

· At least possess a Degree and 2 years of relevant work experience in a customer service/administrative role

· Prior experience in the educational sector would be an advantage

· Experienced in working with international students would be advantageous

· Proven ability to meet deadlines and work with minimum supervision

· Able to lead and manage staffs

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Reports to: Executive director

The Company

The association was established in 1993 to promote the use of franchising, licensing and branding as a growth strategy for Singapore enterprises. Through our partnership with Singapore government agencies and international franchise and license bodies (i.e. FLA is a member of the World Franchise Council and Asia Pacific Franchise Confederation), FLA (Singapore) supports our members’ internationalisation plans. With a 130-company strong membership base and growing, representing more than 250 exciting brands, FLA (Singapore) is led and managed by a dedicated team of advisors, committee members and secretariat to bring the franchising and licensing dreams and ambitions of Singapore companies into reality.

http://www.flasingapore.org/

https://www.facebook.com/flasingapore.org

linkedin.com/company/fla-Singapore

Responsibilities include:

Marketing

• To give brief, shortlist and manage selected vendors.
• In charge of managing FLA social media platforms & ensuring regular engagement
• In charge of content for all social media postings (including Facebook, Twitter, LinkedIn, and additional channels that may be deemed relevant)
• Conceptualise & design marketing/communication collaterals (i.e. emailers, social media posts, video clips, brochures, newsletters, etc)
• In charge of content building for company’s website
• Familiar with editorial, paid advertising, PR, SEM & SEO
• To research & propose additional outreach channels to boost FLA’s branding and activities uptake

Membership:

• Incharge of upkeeping membership database; updating all datas (contacts, payment, engagement records, feature page on website, etc)
• Incharge of suggesting & implementing membership promotions; incharge of onboarding new members
• Incharge of membership engagements/account management (supported by fellow secretariats) and promoting FLA activities to members (under your account and via mass marketing channels)
• Support colleague on TAC/societies partnerships (i.e. co-organise franchise related activities/webinars)
• Incharge of organising quarterly members' networking event (with consideration to engage Service Providers members as sponsors where possible)
• Incharge of weekly members' feature business opportunity eDM

Other functions/roles

• To intentionally drive advertising and sponsorship via FLA website and events/activities
• General administrations incl invoicing, payment follow-ups
• Support role for other FLA activities

Preferred Qualifications

• Familiarity and passionate in association/members’ engagement functions
• At least 5 years experience in marketing
• Exceptional marketing communication, writing (content curation) and interpersonal skills
• Savvy in social media and marketing platforms for events publicity
• Detailed-oriented, independent & proactive team player
• Good people skills

Kindly send your resume to [email protected]

WHAT’S THE JOB?

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Service Attendant, you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes

YOUR DAY-TO-DAY

• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Prepare set ups for tables and/or rooms
• Communicates to his/her superior any difficulties, guest comments and other relevant information
• Attends and participates in training sessions as schedule
• Grooming is impeccable and in accordance with Hotel’s grooming standards
• Outlet equipment is clean, polished, sorted and stored
• Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
• Food orders are taken and processed accurately
• Coffee and tea is served hot and in accordance with standard
• Working areas are cleaned and re-set quickly

We are seeking a highly skilled and experienced Systems Integration and Operations Lead to join our dynamic team. This role is pivotal in ensuring seamless integration of various systems and IoT technologies, optimizing operational efficiency, and overseeing the day-to-day functioning of our technological infrastructure. The ideal candidate will possess a deep understanding of system integration principles, robust operational management skills, and the ability to lead a team towards achieving organizational goals.

Job Responsibilities

• Systems Integration: Understand the architecture, lead the design, implementation, and maintenance of the systems integration, and to enhance overall organizational efficiency.
• IoT Technologies: Execute the deployment of IoT devices and sensors, configure IoT platforms, and set up data pipelines. Ensure the secure and reliable operation of IoT solutions.
• Data Management: Oversee data collection, storage, and analysis processes. Implement data governance and quality assurance measures to ensure data accuracy and consistency.
• Security and Compliance: Implement robust security measures to protect the integration ecosystems from cyber threats. Stay updated on industry best practices and compliance requirements.
• Operations Management: Monitor and oversee the integration layer to ensure optimal performance, reliability, and security. Troubleshoot issues and proactively address potential bottlenecks or failures.
• Collaboration: Work closely with cross-functional teams, including software developers, data scientists, and project managers, to ensure seamless integration and successful project execution.
• Documentation: Maintain detailed documentation of IoT solutions, integration landscape and processes, configurations, and troubleshooting procedures.
• Project Management: Plan and execute complex projects related to systems integration and operations. Define scope and technical requirements, and ensure successful project completion within established timelines and budget.

Job Requirements:

• Singaporeans only.
• Bachelor's degree in computer science, Information Technology or a related field.
• Proven experience (8 years) in systems integration and operations, with a track record of successful project management.
• Strong knowledge of integration tools, protocols and technologies.
• Proficiency in programming languages (e.g., Python, Java, C++) and database management is an advantage.
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and IoT-specific platforms (e.g., AWS IoT, Azure IoT Hub).
• Excellent problem-solving and troubleshooting skills.
• Strong written, communication, interpersonal and presentation skills.
• Ability to work independently and in a team, managing multiple tasks and priorities.
• Experience with Agile methodologies is an advantage.

Job Details:

• Location: Harbourfront
• Work hours: Mon-Fri, 9am to 6pm
• Attire: Office attire

The F&B Captain will deliver prompt and professional F&B service to Hotel’s guests and assisting the management of all aspects of the Restaurant & Bar, Meeting Space, Swimming Pool functions, in accordance with operation standards. He/she must be familiar with ALL Loyalty Program to recruit members and be able to share information when handling existing ALL members.

Outlet Operations

• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operations.

• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.

• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.

• Take food and beverage orders according to guest’s requirements and preferences.

• Deliver food & beverage services in accordance to departmental standards and procedures.

• Ensure that all food & beverage are serve according to LQA service standard.

• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.

• Remember individual guest’s names and their preferences to extend a personalized service.

• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition

• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management

• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management

• Position : WSHO Manager (ECMO Registered/6 Days Work/Building & Construction) - Up to $8000
• Working hours : Monday to Friday | 8.30am to 6pm
• Salary (commensurate with experience) : Up to $8000 + Performance Bonus + 14 Days Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Engineering & Construction

Main Responsibilities:

• Ensure compliance to corporate EHS policy, implement actions to drive compliance and improvements to maintain EHS Management Systems
• Review any statutory updates, identify relevant EHS requirements, prepare procedures towards achieving compliance to the new statutory requirement
• Lead and facilitate compliance, EHS internal audit / surveys
• Organize and lead regular EHS inspections, meetings and monitoring of corrective / preventive action
• Develop procedures, programme to maintain compliance
• Review new process and lead risk assessment relevant to the new process
• Responsible for corporate EHS reporting requirements
• Lead incident and accident investigation, follow up on effectivenees of implemented action
• Plan EHS training programme to increase safety awareness
• Coordinate and work together with all departments, clients and contractor/vendors to advise on all EHS related issues
• Promote zero accident culture in the company to strive group EHS KPI targets

Requirements:

• Bachelor Degree in Engineering or Health and safety related disciplines with minimum 6 years working experience in Civil & Building Construction Industry / 3-5 years experience in Bored Piling Works
• Possess valid MOM registered WSHO, NEA registered ECO and PUB
• Registered ECMO license
• Certificate in BizSafe level 2 Risk Management or equivalent
• Possess class 3 driving license
• Good communication skills, team player, good knowledge and understanding of
• ISO 9001, ISO 14001 and ISO 45001, good written and spoken English
• Bilingual in English and Mandarin to communicate with Chinese clients who can only speak mandarin.

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Benefits Summary:

• F&B Industry
• Basic up to $5000 + $350 Transport Allowance + AWS + VB
• Monday - Friday, 8.30am - 6.00pm
• Location: Woodlands

Responsibilities:

Branding

• Leads consumer and brand learning plan development and oversees execution and findings of research studies
• Build and increase company-wide awareness about key developments
• Identify, plan and execute projects/campaigns for brand development
• Analyse and evaluate effectiveness of each project / launch
• Manage service partners (PR agencies) and build good relationship with key media for PR coverage of important events/activities
• Support the Head of Marketing in delivering Brand campaigns that support business strategy, market goals and organisational objectives
• Execution of Koufu’s marketing communication initiatives that are aligned with Brand positioning and philosophy
• Trade mark registration and related matters
• Review and assess sponsorship request, drives sponsorship strategies and sponsorship events for the company

Marketing

• Oversees in strategic planning and making sure timely execution of overall Marketing Calendar
• Stay current on market trends and competitive activity
• Develop promotional programmes and managing marketing budget
• Oversees the planning and conducting of market research
• Work collaboratively with in-house or external design agencies to execute designs
• Analyse and evaluate effectiveness of each project / launch
• Oversee press releases, speeches, marketing collaterals, articles, corporate video, brochures and presentation materials
• To provide guidance to plan and coordinate campaigns and communications through all phases of launch and maintenance, including reporting, analysis and optimisation.
• To collaborate with other departments such as Operations, Projects, Procurement, and Finance teams for campaign delivery and project implementation.
• Generate and prepare weekly and monthly marketing reports for the Operation and Management’s review

Requirements:

• Diploma or Degree in Marketing / Communications with at least 2 years in supervisory role
• Must have experience in brand management in F&B industry
• Experience in handling multiple brands
• Has strong proficiency in in English and Mandarin (in order to liaise with Mandarin speaking associates)
• Excellent interpersonal skills, with the ability to thrive in a fast moving and highly challenging environment
• Able to start work immediately or within a short notice

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Felcia Ang Zhi Yun | EA Personnel No.: R22109905

766

Job Responsibilities

1. Responsible for maintaining and expanding China-desk oil, gas, petrochemical, and energy clients based on established product and customer segmentation criteria. Explore potential business opportunities and provide excellent customer relationship management and financial services to existing or potential industry clients. Job responsibilities include but are not limited to understanding customer needs, analyzing suitable products, formulating marketing service plans, organizing marketing activities, and handling various documentation and system tasks related to the business (including writing credit reports, implementing credit conditions, post-credit management, conducting credit annual reviews, operating in business systems)

2. Drive the marketing and expansion of comprehensive banking services and products, including trade finance, financial markets, deposits, settlements, and loans, from the perspective of customer relations, aiming to enhance the overall performance of the entire bank.

3. Promote company product research and development. Timely propose new product requirements based on Singapore Sub-branch's customer needs and the local industry's competitive situation. Develop new business products for branch companies, implement innovation-driven strategies, and expand sources of revenue.

4. Conduct research on the oil, gas, petrochemical, and energy industries according to Singapore sub-branch’s credit strategy and the economic development characteristics of China and Singapore. Provide support and references for the company's business development direction and branch credit policies.

5. Proactively manage credit risk in credit business, including credit risk, operational risk, compliance risk, and anti-money laundering risk. Complete post-loan management and KYC (Know Your Customer) work. Conduct regular or irregular visits to collect and analyze commercial information on the oil, gas, petrochemical, and energy industries and customers in the market. Analyze and assess changes in customer credit situations and strengthen credit risk management.

6. Meet KPI (Key Performance Indicator) targets

Job Requirements:

• Education: Bachelor degree
• Related work experience: 3 years
• Strong communication and coordination ability.
• Able to communicate both verbally and written in Chinese and English so as to communicate with our Chinese-speaking customers and Head Office
• Working experience in financial services industry towards Commodities customers preferred.

Benefits Summary:

• F&B Industry
• Basic up to $5000 + $350 Transport Allowance + AWS + VB
• Monday - Friday, 8.30am - 6.00pm
• Location: Woodlands

Responsibilities:

Branding

• Leads consumer and brand learning plan development and oversees execution and findings of research studies
• Build and increase company-wide awareness about key developments
• Identify, plan and execute projects/campaigns for brand development
• Analyse and evaluate effectiveness of each project / launch
• Manage service partners (PR agencies) and build good relationship with key media for PR coverage of important events/activities
• Support the Head of Marketing in delivering Brand campaigns that support business strategy, market goals and organisational objectives
• Execution of Koufu’s marketing communication initiatives that are aligned with Brand positioning and philosophy
• Trade mark registration and related matters
• Review and assess sponsorship request, drives sponsorship strategies and sponsorship events for the company

Marketing

• Oversees in strategic planning and making sure timely execution of overall Marketing Calendar
• Stay current on market trends and competitive activity
• Develop promotional programmes and managing marketing budget
• Oversees the planning and conducting of market research
• Work collaboratively with in-house or external design agencies to execute designs
• Analyse and evaluate effectiveness of each project / launch
• Oversee press releases, speeches, marketing collaterals, articles, corporate video, brochures and presentation materials
• To provide guidance to plan and coordinate campaigns and communications through all phases of launch and maintenance, including reporting, analysis and optimisation.
• To collaborate with other departments such as Operations, Projects, Procurement, and Finance teams for campaign delivery and project implementation.
• Generate and prepare weekly and monthly marketing reports for the Operation and Management’s review

Requirements:

• Diploma or Degree in Marketing / Communications with at least 2 years in supervisory role
• Must have experience in brand management in F&B industry
• Experience in handling multiple brands
• Has strong proficiency in in English and Mandarin (in order to liaise with Mandarin speaking associates)
• Excellent interpersonal skills, with the ability to thrive in a fast moving and highly challenging environment
• Able to start work immediately or within a short notice

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Felcia Ang Zhi Yun | EA Personnel No.: R22109905

766

Responsible of training, supervise and motivate staff.

Responsible of planning and implement strategies to attract customers.

Co-ordinate daily customer service operations.

Track the progress of weekly, monthly, quarterly and annual objectives.

Create sales report and operating cost.

Responsible for providing courteous and efficient food & beverage services to the guest.

Te present menu, take order, suggest and recommend appropriately.

Attend and respond to guest's needs promptly and professionally.

Setting up table arrangement and ensure cleanliness in the restaurant.

To perform other duties as assigned by superior.

REQUIREMENTS:

Able to work on weekends and public holidays.

Able to start work immediately.

BENEFITS:

Attractive incentive (daily) and tips.

Medical and insurance benefits.

Staff discount.

Uniform provided.

3 meals provided.

Birthday celecration.

Leave entitlements.

Increment after probation.

Overtime payment.

6 work day per week.

Job Responsibilities:

• Assist the Restaurant manager of daily restaurant operation
• Has overall shift responsibilities and is accountable for the smooth running of the restaurant
• Responsible for the profitability of the outlet, staff management, product quality, maintaining excellent customer service standards and execution of promotions in outlet
• Lead and motivate staff in achieving sales targets and customer satisfaction
• Develop and maintain the highest standard of service quality
• Ensure all cost expenses are well managed
• Responsible in recruitment, development and retention of staff in the outlet and take appropriate measures in furtherance of staff stability.
• Involve, prepare pre-service meeting/roll call for staff
• Evaluate the operations and procedures and suggest improvements
• Enforce hygiene regulations and upkeep restaurant cleanliness and hygiene standards
• Responsible for the submission in a timely manner, all reports, schedules etc to the Manager and HQ
• Attend all meetings and training programs when required
• Provide feedback/recommendations on staff schedule, attendance, timeliness, complaints and innovations or any exceptional occurrences
• Ensure reservations are properly taken and tables assigned such that it will not overload individual station of the outlet while still respecting the wishes of the customers

Requirements:

• Able to work under pressure in a fast paced, dynamic and challenging work environment.
• Able to work split shift, weekends and public holidays.
• Customer oriented, service focus, responsible and positive working attitude
• Good leadership, communication skills and influence. Candidate must be able to read and understand basic Chinese (Chinese restaurant environment)

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team

TikTok's E-commerce Governance & Experience (GNE) team is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our merchants, creators and community. Our mission is to provide world-class service and experience for customers, sellers and creators. As a Policy & Program Manager, Emergency Response within GNE, you will play an impactful role in building and scaling policies and programs that enable TikTok E-commerce to keep our platform safe and in compliance with local laws. You will also manage regional time-sensitive escalations and e-commerce risk incidents, partnering closely with cross-functional teams to mitigate these risks.

Responsibilities

1. Develop and optimize policies and processes for identifying, analyzing, and resolving time-critical and cross-domain problems related to TikTok's sellers, creators and community.

2. Manage cross-domain policy escalations from start-to-end, driving stakeholder consensus, as well as conducting root-cause analyses to build prevention capabilities.

3. Create and refine program frameworks for strategic incident/emergency response, collaborating with cross-functional stakeholders to implement long term solutions. This includes but is not limited to legal/regulatory stakeholder engagements, regulatory compliance protocols, cross-team workflow optimization.

4. Conduct regular monitoring of the media/regulatory landscape, key performance metrics and escalations trends to produce actionable data-driven insights, delivering feedback to drive improvements to TikTok's e-commerce policies, processes, systems, and products, mitigating future risk to our customers and users.

5. Develop subject matter expertise across TikTok e-commerce infrastructure, policies, products, tools, systems, and data.

Qualifications

1. 5+ years experience in risk investigations/operations and policy/process development, preferably in an online operations, trust & safety, consulting, business analytics, or intelligence research environment.

2. Experience in and/or demonstrable knowledge of legal/regulatory/safety risk management, incident/crisis management, public relations, or public policy is highly preferred. Understanding of global selling e-commerce regulations, and online content safety issues are a plus.

3. Experience solving cross-functional problems, analysing and translating data to make recommendations and drive actionable business decisions. Data interpretation is required in this role. Proficiency with SQL or Excel is a plus.

4. Proven ability to make important and high-quality decisions independently and multi-task in rapidly-evolving high-pressure situations.

5. Strong communication, training and presentation skills for global collaboration & communications.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Benefits Summary:

• F&B Industry
• Basic up to $5000 + $350 Transport Allowance + AWS + VB
• Monday - Friday, 8.30am - 6.00pm
• Location: Woodlands

Responsibilities:

Branding

• Leads consumer and brand learning plan development and oversees execution and findings of research studies
• Build and increase company-wide awareness about key developments
• Identify, plan and execute projects/campaigns for brand development
• Analyse and evaluate effectiveness of each project / launch
• Manage service partners (PR agencies) and build good relationship with key media for PR coverage of important events/activities
• Support the Head of Marketing in delivering Brand campaigns that support business strategy, market goals and organisational objectives
• Execution of Koufu’s marketing communication initiatives that are aligned with Brand positioning and philosophy
• Trade mark registration and related matters
• Review and assess sponsorship request, drives sponsorship strategies and sponsorship events for the company

Marketing

• Oversees in strategic planning and making sure timely execution of overall Marketing Calendar
• Stay current on market trends and competitive activity
• Develop promotional programmes and managing marketing budget
• Oversees the planning and conducting of market research
• Work collaboratively with in-house or external design agencies to execute designs
• Analyse and evaluate effectiveness of each project / launch
• Oversee press releases, speeches, marketing collaterals, articles, corporate video, brochures and presentation materials
• To provide guidance to plan and coordinate campaigns and communications through all phases of launch and maintenance, including reporting, analysis and optimisation.
• To collaborate with other departments such as Operations, Projects, Procurement, and Finance teams for campaign delivery and project implementation.
• Generate and prepare weekly and monthly marketing reports for the Operation and Management’s review

Requirements:

• Diploma or Degree in Marketing / Communications with at least 2 years in supervisory role
• Must have experience in brand management in F&B industry
• Experience in handling multiple brands
• Has strong proficiency in in English and Mandarin (in order to liaise with Mandarin speaking associates)
• Excellent interpersonal skills, with the ability to thrive in a fast moving and highly challenging environment
• Able to start work immediately or within a short notice

Please submit your updated resume by using the APPLY NOW BUTTON

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RK Recruitment Pte Ltd | EA License No.: 20C0280

TANG WEI SHEN | EA Personnel No.: R23115252

766

Restaurant Manager | F&B | Fine Dining | Neil Rd - Outram Park

Working Days: 5 working days ( 1 weekday off, 1 weekend off )
Working Hours: 11am - 9pm
Working Location: Neil Rd - Outram Park
Salary: $4000 to $ 8000
Job Responsibilities:

• Managing and oversee daily operations and ensure compliance to operations standards and procedures
• Managing restaurant financial objectives by forecasting requirements, scheduling expenditures through best monitoring methods via tracking, monitoring and analyzing Sales, Labour & Food cost variances
• Plan weekly schedule planning and daily team floor plan
• Hires, trains and provide on-going communication to staff and deliver first-class service to customers
• Propose staff changes in assigned areas, including hiring, promotion, demotion and vacation leave
• Maintain safety requirements in the restaurant
• Handles customers' feedback promptly
• To comply ad-hoc with all the admin and paperwork requirements
• Assist and support any other relevant business duties and responsibilities as and when assigned by the Management.

Requirements:

• Possess at least a Tertiary education certification
• At least 5 years of working experience in the fine dining Michelin Restaurant is required for this position
• Preferably in senior roles in F&B / Restaurant service or equivalent
• Required to work 6 days work week and able to work on weekends and Public Holidays
• Excellent hygiene standards
• Ability to work at flexible hours and on weekends

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Oversee the day-to-day operations of the restaurant, including opening and closing procedures.
• Ensure adherence to health and safety standards, cleanliness, and hygiene regulations.
• Monitor inventory levels and coordinate with suppliers for timely deliveries.
• Recruit, train, and supervise restaurant staff, including servers, kitchen staff, and support personnel.
• Provide ongoing training to enhance staff skills and maintain a high level of service.
• Maintain and enhance customer satisfaction by ensuring a welcoming and positive dining experience.
• Address customer concerns or complaints promptly and professionally.
• Interact with customers to gather feedback and implement improvements.
• Manage restaurant budgets, including monitoring sales, expenses, and profitability.
• Implement cost control measures without compromising the quality of service.
• Collaborate with chefs and kitchen staff to plan and execute menu offerings.
• Stay informed about food trends and customer preferences to update and improve the menu.
• Collaborate with the marketing team to develop and implement promotional strategies.
• Participate in planning and executing special events or themed nights.
• Monitor and control inventory levels, minimizing waste and optimizing costs.
• Conduct regular inventory audits and coordinate with suppliers for efficient stock replenishment.

Requirements:

• Proven experience in a managerial role within the restaurant industry.
• Strong understanding of restaurant operations, including front-of-house and back-of-house processes.
• Excellent communication and interpersonal skills.
• Familiarity with local food safety and hygiene regulations.
• Leadership and team management skills.
• Customer-focused mindset.
• Strong problem-solving and decision-making abilities.
• Flexibility to adapt to a fast-paced environment.
• Passion for the culinary arts and the hospitality industry.

Job Title: Manager on Duty

(Hotel and Accommodation Services)

Job Description & Requirements

Job Title- Manager On Duty

Ibis styles Hotel is an International Brand Hotel. Ideal for anyone who has the ambition to grow within the company and ambitious. Industry experience preferred but not essential.

This role is ideal for a career driven individual wishnig to expand his or her career in hospitality. Opportunities to advance from this role and within Accor Hotels Singapore.

Responsibilities

• The Manager on Duty manages the daily operations of the front office to ensure the efficient functioning of the team in accordance with the department's operating procedures and service standards.
• He/She develops operations plans, monitor room inventory and collaborates with other departments on special guest.
• Manager on duty managers guest satisfaction and assists in reservatiosn and guest relations
• He/ She also manages personalised reception service for VIP guests, implement loyatly programmes and identifies and resolves deviations and irregularities in service operations.

Job Summary

• Assists the Department Head in directing and supervising the activities of the Front Desk, Telephone Operator and overall Guets serevcies.
• Responsible for welcoming guests' queries, complaints and request in the Lobby Area.

Requirements

• A positive attitude, friendly and outgoing person
• Enjoys guest services as his or her main job – passionate about customer service
• A strong team player & willing to help everyone
• Likes new challenges and can work under pressure
• Willing to learn new things
• Good time management skills
• Strong administrative skills
• People's friendly and customer centric
• Strong computer skills
• Strong communication skills
• Good leadeship skills
• Good telephone manners

Interested candidates, please send your CV to [email protected]

Job Description & Requirements

• Assist Restaurant Manager to manage all day-to-day operations of the Restaurant, Grab & Go and Workspace.
• Manage and store vendors’ contracts and invoices.
• Coordinate communication between front of the house and back of the house staff.
• Assist Restaurant Manager on Producing and Prepare employee’s duty roster and shift schedules.
• Assist to Supervise kitchen, operations staff, and provide assistance as needed.
• Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms)
• Taking reservations and Handling customer enquiries or complaints for the Restaurant, Grab & Go, and Workspace.
• Gather guests’ feedback and recommend improvements to our menus agreeing and managing budgets.
• Assist Restaurant Manager on Planning menus, ordering supplies, overseeing stock levels.
• Promoting and marketing the business, keeping statistical and financial records.
• Problem solving, greetings and advising customers.
• Assist Restaurant Manager to keep detailed records of daily, weekly, and monthly costs and revenues.
• Preparing and presenting staffing/sales reports.
• Assist Restaurant Manager to Assess and improve profitability.
• Assist Restaurant Manager to setting targets.
• Handling all day-to-day administration and paperwork.
• Liaising with customers, employees, suppliers
• Handling of all food orders for dine-in, take away and deliveries.
• Managing orders on all take away or food delivery platforms.
• Work closely with Kitchen teams to ensure timely delivery of quality food.
• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
• Assist Restaurant Manager on making improvements to the running of the business and developing the restaurant.
• Maintain a prepared, clean, and sanitary work area at all times. To ensure that all staff are compliant to the safety, hygiene, and sanitation procedures at all times.
• Always ensure compliance with all legally required hygiene and safety practices and maintain high standards of cleanliness and safety in the kitchen and other relevant areas.
• Ensure that food handling and hygiene regulations are followed in accordance with SFA & other governmental regulations & compliance.
• Perform any other related duties and responsibilities that may be as assigned by immediate Supervisor or Company.

Baker Tilly in Singapore

Baker Tilly is a full-service accounting and advisory firm that offers industry specialised services in assurance, tax and advisory. With a focus on serving entrepreneurs, family-owned business, not-for-profits to public-listed companies, we help our clients plan for the future.

The Governance and Risk Team in Baker Tilly is a dynamic and fast expanding team within the Advisory Practice which prides itself in delivering high standards of professional services to clients. The services that we offer include:

• Internal audit outsourcing/ co-sourcing
• Enterprise risk management
• Forensic/ investigative reviews
• Business processes, strategy and management consulting
• ESG & sustainability consulting

We are the trusted advisor to many public listed companies in Singapore, Hong Kong and beyond. These clients span from family owned enterprises, multinationals, small and medium enterprises to not for profit organizations. They belong to varied industries and operate in many jurisdictions across the world. We consider the circumstances that are unique to every client and tailor our recommendations in a way that seeks to exceed the expectations of the client.

We are an equal opportunity employer, committed to diversity and inclusion, offering a work environment free from discrimination and harassment. Our dedication to employees, offering opportunities for challenges and growth, celebrating team and individual achievements, creates boundless opportunities for our employees to shine. A highly collaborative culture defines who we are and we strive to maintain a culture that facilitates sharing, candour, growth and encouraging our employees to become the best version of themselves.

The Role

As part of our growing Governance and Risk Advisory Practice, we are inviting highly talented individuals to join us as a Governance & Risk - Engagement Manager to deliver the following high quality professional services to our clients:

• Internal Audit (Co-sourcing/Outsourcing)
• Pre-IPO Internal controls assessment
• Sarbanes Oxley Reviews
• Third party business processes assurance
• Enterprise Risk Management
• Business Processes Consulting
• Investigations

Responsibilities

• Managing portfolio of diverse clientele.
• Leading project teams.
• Executing advisory engagements.
• Client servicing.
• Business/practice development.
• Coaching and staff development

Requirements

• Relevant Bachelor’s degree or diploma.
• At least 4 years of post-qualifying experience
• Excellent oral and written communication skills.
• Strong ability to adapt and desire to excel in a fast-paced working environment.
• Willingness to work on cross border engagements.

Above market competitive total remuneration and training will be provided for the right candidate.

To apply, please email your CVs to [email protected]

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. The incumbent will be part of VCA geographic team cluster of Indonesia, Philippines, Vietnam, Myanmar, Cambodia (IPVMC) markets, and will be responsible for consulting engagements with Visa's clients in the five markets. The team is involved in a comprehensive range of consulting services and solutions to our clients that address unique challenges in areas such as strategic growth, profitability, risk management, digital strategy and data-driven portfolio management decisions.

If you like to deliver, and execute a fact-based, data-driven solution to solve for business problems that deliver value and enable clients to win more businesses, you should apply.

What a Manager does at Visa:

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. The VCA team provides a comprehensive range of consulting services, data analytics and solutions to our clients that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

We are currently looking for a Manager to undertake the delivery consulting engagements for Visa clients across Indonesia, Philippines, Vietnam, Myanmar, and Cambodia, enabling portfolio growth and improved profitability in clients’ payment card business. In addition to this, the Manager is also tasked to help drive special projects that various consulting leads need to drive in the respective markets that will help scale VCA IPVMC’s strategies. The role has a unique and exciting opportunity to support the deployment of innovative solutions to clients that include banks, fintechs, and merchants. This is an individual contributor role reporting into the Director, Lead of Digital and Porftolio Optimization practice area for VCA IPVMC.

As a Manager you will be leading the delivery and execution of Visa Consulting and Analytics engagements for clients in IPVMC. In this role, you are expected to:

· Cultivate relationship with Visa’s clients and partners - Issuers, Acquirers, Merchants & Fintech firms, by being strategically focused, optimize client performance and implement recommendations in areas of customer life cycle management, and new product development and launches.

· Drive client conversations with the client working team, execute and embed our solutions within the client’s environment. Building content and engagement delivery involves strong project management skills.

· Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa’s rich value-added services (VAS) from functions such as Marketing, Products, Risk, and Merchant Solutions.

· Develop propositions by closely working with Account Executives in managing the scope of work and project timelines

· Work across advisory practices to execute engagements across the VCA verticals.

· Help design and enable delivery of scalable, repeatable, and effective solutions to clients while anticipating and planning for deviations to intended experience

· Liaise with other functions to identify impact, support, gaps, and assist in the resolution of gaps

· Help execute new initiatives of VCA IPVMC that may include changes to current solutions and/or business operations

· Responsible for workflow assignments and must be a fast responder and proactive in resolving issues and meeting deadlines

· Embrace new methodologies on an ongoing basis as the business scales with the organization

This role reports to the Practice Lead for Digital & Portfolio Optimization in the VCA IPVMC cluster.

Why this is important to Visa

As a payment consulting arm of Visa, VCA is growing a team of highly specialize experts that can provide best in class payment expertise to the client. We want to bring this expertise closer to our clients by having a Manager to drive, execute, and support projects for the IPVMC cluster. We are a global organization leveraging global expertise and best practice with local knowledge and understanding of our client partners. This enables us to deepen our partnership with our clients and bring value to their business.

Projects you will be a part of:

· As part of the team you will get opportunity to work on strategically important projects for clients.

· As an example, you might be working with various issuers across the 5 markets and assess opportunities across cardholder lifecycle, conduct gap assessment and determine strategy or provide best practice recommendation to clients

· You will bring to life data analytics solutions and propensity models built by the Data Science team to ensure clients find value to take action such as running marketing campaigns to drive payment card activation and usage, changing policies or processes, launching new products, opening new channels, among other things.

· You will be the project manager of several engagements across IPVMC, working with the clients’ teams in providing guidance and supporting the teams in executing our solutions.

· You will be collaborating closely with VCA’s data scientists to jointly produce insights on analyses.

· You will be operating in a fast-paced environment and contribute establishing new solutions to clients

· You will also work closely with internal stakeholders to deploy and operationalize new ways of collaboration to help produce a high performing team

The restaurant general manager is the “face” and ambassador of the restaurant, leading the venue personality and soul. The restaurant general manager is responsible for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. 

The main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximizing revenues, achieving financial and quality targets, gaining culinary and service awards, marketing, confirming required staffing levels, conducting training and development of team members. 

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team. 
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else. 
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans. 
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required. 
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

 Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards. 
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times. 

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge. 
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles. 
• Be culturally affinity and show empathy to all team members. 
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees. 
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any. 
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team. 
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports. 
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Stream lines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items. 
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities 

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency. 
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.