Total 1,982 F&B / Tourism / Hospitality job vacancies in d15 katong joo chiat amber road

Reservations Executive / Assistant Reservations Manager

We are looking for a dynamic and enthusiastic Reservations Executive or Assistant Reservations Manager to join our team. The role encompasses all aspects of reservations for the hotel. Reporting to the Director of Revenue, you will be responsible to maintain an accurate record of all reservations, handling inquiries and bookings in a timing basis, displaying excellent phone and customer service skills, provide training and coaching to the Reservations Agents.

Duties and Responsibilities:

• Manage daily operations of the Reservations Department
• Creating and updating room reservations via the PMS
• Ensure accurate and timely entry of reservation data into the system.
• Ensure all Reservations Agents promote upselling to maximise hotel revenues.
• Managing special requests and room allocations.
• Resolve any booking issues or discrepancies in a professional way.
• Provide training in all aspects of reservations operations to the subordinates to ensure a high degree of accuracy in reservations and guest satisfaction.
• Manage group bookings from Sales, follow up and follow through with the Sales Manager to ensure for smooth operations
• Perform any other duties as assigned by the superior

Requirements:

• Diploma in Hospitality/Tourism or equivalent
• Minimal 3 years of relevant experience in a similar capacity
• Strong interpersonal & communication skills (verbal and written)
• Highly responsible & reliable

Only shortlisted candidates will be notified.

Manage kitchen staff and coordinate food orders

Supervise food prep and cooking

Check food plating and temperature

Establish portion sizes

Schedule kitchen staff shifts

Price menu items in collaboration with the Restaurant Manager

Order food supplies and kitchen equipment, as needed

Train kitchen staff on prep work and food plating techniques

Store food products in compliance with safety practices (e.g. in refrigerators)

Keep weekly and monthly cost reports

Maintain sanitation and safety standards in the kitchen area

Job Descriptions

• Prepare and cook diverse Asian and Western dishes in line with the restaurant's standards.
• Innovate and contribute to the menu, ensuring a variety of appealing culinary options.
• Manage kitchen operations, supervise staff, and maintain high-quality, timely service.
• Enforce food safety regulations and uphold kitchen hygiene standards.
• Control inventory, order supplies, and minimize waste for cost efficiency.
• Collaborate on special events and promotions with the management team.
• Keep updated on industry trends and culinary techniques.
• Maintain a clean and organized kitchen workspace.

Job Requirements

• Minimum 2 years of experience in Asian and Western cuisine.
• Proficiency in creating authentic and innovative dishes.
• Strong understanding of food safety and hygiene.
• Leadership and communication skills for effective team management.
• Passion for culinary arts and commitment to quality.
• Knowledge of inventory management and cost control practices.

Working hours

• 6 days a week
• 5 pm - 11 pm

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Suntory Beverage & Food International (SBFI) is step changing its SAP system landscape across the globe and moving to a single instance strategy with a fit-to-standard approach to the functional design. As we transform to a more integrated One Suntory organisation, we would like to step change our technology platforms to be more integrated and consistently executed across all our markets. The SBFI S/4HANA Master Data Manager role is critical in helping to drive the standardisation of all key master data objects, in conjunction with our appointed System Integrator across all markets in Asia Pacific and Europe. The individual will also work across workstreams to continue to evolve the company’s best practices to ensure that the way master data is governed supports our dynamic business operating model. The role is both technically and business process oriented and requires strong hands-on skills and a deep understanding of what it takes to deliver complex MDG transformation programmes using Central Finance as a stepping stone to full S/4HANA adoption.

Responsibilities

• Experience of implementing MDG solutions, ideally utilising either Syniti or SAP MDG technology.
• Work with the Global MDG lead as well as nominated representatives from each BU, to define the to-be strategy.
• Work as an integrated team member within the overall project team structure.
• Work with each BU to ensure that the MDG strategy is realised and that all BAU activities are embedded in each BU as per overall deployment timeline.
• Act as a point of contact between the IT organisation and the outsource provider to ensure SLAs are met.
• Focus on ensuring that all key master data objects are moved to a centralised delivery model without losing BU agility
• Contribute both internally & externally for all deliverables and day-to-day delivery for the MDG workstream.
• Work with stakeholders of the BUs to identify and opportunities for process improvement in the overall MDG workspace.
• Work with external vendors to drive standardisation of key data objects that can be implemented in accordance with the to-be MDG strategy.
• Align with existing team members to ensure that all deliverables are produced in accordance with quality standards.
• Act as a point of contact to ensure the continuous improvement of the MDG solution to meet evolving business requirements.
• Work as an integrated team member to highlight areas where there are variances or compliance deviations.
• Provide guidance on product functionality and on product selection for key capabilities and functionality to help realise the end-state system capabilities.
• Work with the MDG lead to develop the SBFI BAU operating model across the BUs.

Experiences
• 5 to 10 years of experience in an MDG role either in project delivery or as part of a team delivery BAU operations.
• The candidate will need to bring a detailed knowledge of MDG in the context of an SAP S/4HANA system landscape.
• The preferred candidate to have experience in Syniti SKF tools for data migration, analytic and cleansing process.
• Knowledge and experience of delivering SAP Transformation via Central Finance as a Steppingstone to full S/4HANA adoption is an advantage.
• Be able to demonstrate an understanding of various MDG strategies in order to support organisational change of moving to a centralised operating model.
• Experience of implementing complex MDG transformations along with a real comprehension of the common problems encountered when working across multiple time zones.
• Business Process Knowledge: Understanding business processes and workflows in relation to the overall MDG strategy across various domains, is required.

As this is a contract position, it will be managed by our 3rd party contractor vendor.

Four Seasons Hotel Singapore

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

Room Attendant

The Room Attendant is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel. The Room Attendant is responsible for ensuring all guest rooms meet the highest standards as set by Four Seasons Hotels. He/ She is also required to assist with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant and House Attendant.

We are looking for individuals who possess a high level of attention to detail and a strong work ethic. This role has direct involvement with both guests and management and strong communication skills are required. An applicant with a flexible schedule and the ability to work all shifts, weekends and holidays is ideal.

Join us Now!

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/disability/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in a dedicated employee restaurant

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Director, Sales - Leisure & Luxury (Singapore) to join our team!

As a Director, Sales - Leisure & Luxury (Singapore), we rely on you to:

• Oversee the day to day sales efforts of the Leisure sales team with specific responsibilities for the development and implementation of successful solicitation strategies for all ravel trade accounts, including offline wholesalers and travel agency networks, cruise companies and approved tour operator
• Manages the Singapore hotels annual contracting process for travel trade accounts, including working with Revenue Optimization teams on pricing strategies to appropriately position the hotels.
• Implements all sales action plans related to respective market(s) and account portfolio in order to solicit and drive transient and leisure group leads to achieve the set segment sales goals and targets for the Singapore hotels.
• Proactively partners with BD and BC team colleagues to source new business from within each assigned market and market segment, generating viable enquiries and converting business always with a view to maximize revenue for the hotels.
• Assist with and attends in-house marketing activities, familiarization trips, client hospitality evenings, presentations, site inspections and other promotional activities.
• Carries out sales trips and attends trade shows as required both domestically and internationally.

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

Job Descriptions

• Assist chef with food prep tasks like chopping, peeling, and marinating.
• Help with cooking simple dishes under the supervision of chef.
• Ensure all kitchen tools and equipment are cleaned and stored properly.
• Maintain a clean and organised kitchen, ensuring compliance with health and safety regulations.

Job Requirements

• No requirement

Working hours

• 5 working days
• 11:30am - 2:30pm and 6:00pm - 10:30pm

- Leading the kitchen team to deliver exceptional dining experiences.

- Primary responsibilities include menu creation, recipe development, food preparation, and ensuring consistent quality and presentation of dishes.

- oversee kitchen operations, including inventory management, staff training, and adherence to food safety standards.

- Minimum of 5 years of experience in a professional kitchen, with at least 2 years in a leadership role.

- Proven track record of culinary excellence and creativity.

- Strong leadership and team management skills.

- Knowledge of food safety regulations and kitchen best practices.

Job Descriptions

• Take guest orders and serve food and beverage to guests according to SOPs
• Ensure high standard of cleanliness and hygiene in the work area
• Perform basic cashiering duties as required
• Assist the supervisor to ensure careful management of stocks and inventory as per allocated duties
• Ensure general upkeep of the restaurant and report to superiors as required for follow up
• Carry out opening duties for the service preparation and closing duties as required and assigned
• Ensure all table set up and service is carried out as per the operating procedures
• To build excellent rapport with the guests

Job Requirements

• No requirement

Working hours

• 5 working days
• 11:30am - 2:30pm and 6:00pm - 10:30pm

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.

Store Keeper Job Description

We are looking for an organized, experienced store keeper to be responsible for all stock, staff management, and planning promotional campaigns for the store. Storekeeper is a person who is responsible for goods in a store. Storekeeper is very important person for the store. He is the in charge of store department and also responsible for store control.

Storekeeper Duties & Responsibilities:

· Receive and forward all types of goods and deliveries in and out of the hotel to the correct point of storage area.

· Follow all standards for issuing and receiving stock within the store's area of operation.

· Monitor and take inventory on regular basis to compile orders based on par levels or needs.

· Maintain clear and organized records to ensure all reports and invoices are filed and stored properly.

· Monitor Periodic Automatic Replacement levels for all food items to ensure proper levels.

· Responsible to verify all goods arrived as per the agreed purchase, delivery note and agreed quantity has been received.

· Responsible for storage of both food & beverage and operational stock.

· Responsible for the day-to-day check on the storage facilities of upkeep and hygiene.

· Refuse acceptance of damaged, unacceptable, or incorrect items.

· Ensure cleanliness of all areas, keeping storage areas clean & tidy and in strict compliance with hygiene regulations.

· Ensure all store requisitions are signed by concerned Department Heads (HOD’s).

· Ensure the quantity requested and the quantity issued always matches.

· Ensure store requisition form is signed by the person collecting the goods and enter into the Inventory/Materials Management System.

· Post all invoices using the MMS - Material Management System.

· Speak with others using clear and professional language.

· Follow up on documentation of after-hours issues ensuring it is in accordance with established internal controls and procedures.

· Adhere to all Health and Safety procedures particularly relating to food and beverage items.

· Conduct inventory audits to determine inventory levels and needs.

· Assist the Accounts Payable Clerk / payable assistant in finding out any cost discrepancies.

· Complete requisition forms for inventory and supplies.

· Extend all requisitions on a daily basis and update the inventory management software/system.

· Work closely with Purchasing to order and receive items and equipment.

· Troubleshoot any vendor delivery issues and oversee/follow up on the return process.

· Verify and track received inventory and complete inventory reports and logs.

· Perform any other duties as assigned by the management or supervisors.

Storekeeper Requirements and Skills:

• Bachelor’s degree in retail management, marketing, or related fields
• Well experience in retail management or sales
• Knowledge of retail operations, merchandising, and budgeting processes
• Proven ability to develop and implement retail promotion strategies
• Positive, friendly, and organized
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description & Requirements

You will be reporting to the GM, responsible to manage all F&B day-to-day operations within budget guidelines. Maximize sales & revenue through customer satisfaction and employee engagement.

Responsibilities :

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Lead, training and motivating staff. Emphasis on life-long learning and teamwork within and across departments
• emphasize and comply with all food, health and safety regulations
• Ensure all food outlets are managed well by the respective team members.
• Reinforce with all outlet managers a flexible work force arrangement on multi-skilling and multi-tasking to ensure maximization of resource allocation.
• Analyze daily revenue and monitor upselling strategies and recommend innovative promotions to achieve profit.
• Create and execute marketing strategies, promotions, events to attract and retain patrons to optimize revenue and profits.
• Perform tasks that are assigned by the immediate superior

Requirements :

• Minimum a Diploma, Advance Diploma in F&B Services Management/Hospitality Management or equivalent
• At least with 5 years relevant experience in the hospitality field
• Strong communication and leadership skills
• Working knowledge of various computer software programs such as MS Office, POS.
• Posses a certificate of FSMS will be an added advantage
• Results oriented and service-mindset

Only Singaporeans may apply

We regret that only short listed candidates will be notified.

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Business Analyst to join our team!

As a Business Analyst, we rely on you to:

• Work on business cases, business models and strategic plans and give analytical support to assist in key decision making for the organisation going forward.
• Assist to compile a trend analysis of monthly and yearly performance results of each business unit against budgets and submit a report of this analysis to the General Manager.
• Compile cost analysis of business operating cost, labour cost and put-up recommendation to counter shortfall.
• Collate and disseminate general information, internal database and market intelligence to provide a basic platform for Department Heads to use in the development of their business strategies and plans;
• Plan, develop, and direct overall research strategy and approach for any special projects and support respective department heads in the implementation process.
• Develop and maintain a high level of communication with all related departments on the strategies and business planning, and ensure detailed reports are compiled and distributed (as required) to those departments.

Talent Profile

• At least 1 year of working experience in either hotel operations or exposure in project management.
• Minimum business-related Degree from a good recognised institution with strong emphasis on either Hospitality Management or demonstrates strong emphasis in academic curriculum in the areas of Analytics, Statistics, Finance, or Real Estate.
• Exposure to Hotel Operations Analysis, Feasibility Studies and / or Market Research will have an added advantage.
• Competent in the use of Microsoft PowerPoint, Word & Excel.
• Possess full understanding of the principles of budgeting, forecasting and performance trend analysis

Company Benefits

1. Career progression opportunities

2. Duty meals provided

3. Uniform provided

4. Medical provided

5. Flexi benefits claim

6. F&B staff discount

7. Night shift allowance

8. Overtime pay

Job Responsibilities

1. Assists Doorman to performs hotel’s entrance activities that includes:

· Assist with traffic control and taxi booking at the driveway in the absence of the Doorman

· Assist to ensure cleanliness of the driveway area

2. Delivers and collects luggage to and from driveway, guest rooms and/or other designated areas as requested / required

3. Ensure all baggage / items are tagged correctly and, a portion of the slip is handed to guest for identification and claiming of baggage / items

4. Deliver newspapers, faxes, mail /messages to guests’ rooms and/or other designated areas as requested / required timely and efficiently

5. Be updated of Hotel’s amenities and services and provide prompt and efficient assistance to guests’ enquiries and requests

6. Escort guests to room assigned by Reception and assist with placing luggage in room and/or any necessary orientation of room safe box etc.

7. Assist with arranging of transportation (e.g., taxi cab, shuttle bus, limousine service) for guests/visitors, and records advance transportation request as needed in the absence of the Concierge

8. Ensure and practice Safe Measures Management to assist with prevention of COVID-19 pandemic

9. Perform any work as and when assigned by the Front Office Management

Education / Work Experience / Work Details

1. Primary education

2. Able to speak and read basic English

3. Well-groomed and customer-oriented

4. Received prior training in fire evacuation and emergency procedures will be an advantage

5. 5 days work week

6. Able to work on weekends, Public Holidays, day/night shift

Overview:

We are seeking a result-driven and experienced professional to join our team as the Head of Leasing for City Hall Square (https://www.parkhotelgroup.com/singapore/grand-park-city-hall/city-hall-square/). This key leadership role will oversee all leasing activities and collaborate closely with industry players to optimize tenancy mix to creating a unique lifestyle destination in the city.

Job Responsibilities:

• Develop and execute comprehensive leasing strategies to attract and retain high-quality tenants, aligning with the overall vision of City Hall Square.
• Identify opportunities for tenant diversification and optimize the tenancy mix to maximize revenue and foot traffic.
• Lead lease negotiations and ensure favourable terms for both the mall and tenants.
• Cultivate strong relationships with existing and prospective tenants, addressing inquiries and concerns promptly and professionally.
• Conduct market research to stay informed of retail trends, competitor activity, and consumer preferences.
• Oversee the preparation and execution of lease documents, ensuring accuracy and compliance with legal and regulatory requirements.

Job Criteria:

• Bachelor's degree in Business Administration, Real Estate, or related field. Master's degree will be an advantage.
• 5+ years of experience in leasing or related roles within the retail real estate industry.
• Proven track record of success in leasing negotiations, tenant relations, and strategic planning.
• Excellent communication, negotiation, and interpersonal skills.

We are looking for passionate, loyal people who have F&B experience and are also able to work under pressure within a team of professionals. Join our team and we’ll be able to strive towards success together!

Job Description

• Produce all items relating to the menu to the establishment standards to satisfy customers' expectations.
• Determine production schedules and staff requirements necessary to ensure timely delivery of services.
• Inspect supplies, equipment, and work areas to ensure conformance to establish standard.
• Monitor sanitation practices to ensure that employees follow standards and regulations.
• Ensure all portion controls are strictly adhered to.
• Ensure the highest standard of food production and presentation at all times as per standard of performance manual and recipes.
• Ensure work surfaces, refrigeration, stores are cleaned and sanitised before end of shift.
• Ensure a high standard of personal appearance at all times, including the wearing of the correct protective clothing as laid down in the codes of practice.
• Ensure the kitchen is secure, clean and safe before going off shift.
• Collaborate with other personnel to plan and develop recipes and menus, taking into account such factors as seasonal availability of ingredients and the likely number of customers.
• Supervise and coordinate activities of cooks and workers engaged in food preparation.
• Coordinate planning, budgeting, and purchasing for all the food operations within establishments.
• Perform miscellaneous job-related duties as assigned.

Job Requirement

• Possess good hygiene and personal grooming standards
• Able to work in a fast-paced environment
• Able to work split shifts

Job Descriptions

# Operational Management:

• Oversee day-to-day restaurant operations, including opening and closing procedures.
• Monitor and maintain food quality, presentation, and consistency to meet or exceed guest expectations.
• Manage inventory, ordering, and stock control to ensure adequate supplies and minimize wastage.
• Ensure cleanliness, organization, and safety standards are upheld throughout the restaurant.

# Staff Leadership and Development:

• Recruit, train, schedule, and supervise front-of-house and back-of-house staff.
• Foster a positive work environment, promote teamwork, and provide coaching and feedback to enhance employee performance.
• Address staff conflicts and performance issues, taking appropriate disciplinary actions when necessary.
• Develop and implement training programs to improve staff skills and knowledge.

# Customer Service:

• Interact with guests, handle complaints, and ensure a high level of customer satisfaction.
• Monitor guest feedback and reviews, making necessary adjustments to enhance the dining experience.

# Financial Management:

• Develop and manage budgets, track expenses, and ensure financial targets are met.
• Analyse sales data, trends, and financial reports to make informed decisions that drive profitability.
• Control costs by optimizing inventory, labour, and operational efficiency.

# Marketing and Promotion:

• Develop and implement promotions, events, and marketing strategies to attract and retain customers.
• Utilize social media and other platforms to engage with customers and promote the restaurant's offerings.

Job Requirements

• 3 year of experience in simillar position
• Proven experience as a Restaurant Manager or in a similar role within the food and beverage industry.
• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Excellent communication skills.
• Proficiency in restaurant management software and point-of-sale systems.
• Solid understanding of financial management, including budgeting and cost control.
• Knowledge of food safety and hygiene standards.
• Flexibility to work evenings, weekends, and holidays as needed.
• Must be able to work night shift and split shift
• Must be able to work extra hours or weekend if needed

Job Summary

The maintenance supervisor will oversee maintenance and repairs of electrical, plumbing, heating, ventilation, and air conditioning (HVAC), carpentry, painting, and other building systems.

Supervisory Responsibilities

• Hires and trains maintenance department staff
• Organizes and oversees the schedules and work of maintenance staff
• Conducts performance evaluations that are timely and constructive
• Handles discipline and termination of employees as needed and in accordance with company policy

Duties & Responsibilities

• Oversees the day to day operations of the maintenance department
• Evaluates systems or facilities to determine maintenance or repairs that need to be performed
• Assesses building systems to plan work assignments and project schedules
• Develops maintenance procedures and schedules
• Ensures maintenance and repair work is completed correctly and in a timely manner
• Assists with departmental budget estimates and costs of specific repair projects
• Performs other related duties as assigned

Required Skills & Abilities

• Extensive knowledge of building systems such as plumbing, electrical, and HVAC
• Excellent analytical and problem-solving skills
• Ability to identify issues and determine repairs that are needed
• Ability to plan maintenance schedules for building systems
• At least two years of maintenance experience required

Physical Requirements

• Must be able to traverse property and facility to diagnose building issues and plan repairs or maintenance
• Must be physically able to perform repairs when needed
• Must be able to lift 25 pounds at a time

SCOPE

Reporting to the General Manager, this position is responsible for managing all local computer and audio-visual technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.

OVERALL OBJECTIVES

• Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated company standards and rules and regulations given by law.
• Ensure that IT & AV contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.
• Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.
• First point of contact for all IT & AV related issues within the hotel.
• Solve technical or operational problems as reported by the users.
• Ensure that equipment is in proper working order and application performance is optimized
• Ensure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.
• Ensure that backups are performed and checked on a regular basis.
• Update all computer systems with the latest security patches to minimize internal and external access security risks.
• To train end users for correct usage of IT systems and equipment, and provide confidence for daily operational needs.
• Other ad-hoc duties as assigned

REQUIREMENTS

• Diploma or Degree in IT Administration, Information Systems or equivalent, with at least 5 years of relevant IT & AV experience, preferably in the hotel industry.
• Experience with hotel applications such as Opera, Fidelio and Micros preferred
• Organized, analytical, resourceful, meticulous and confident
• Able to multi-task and work independently in a dynamic environment with good problem solving and decision-making skills.
• Good interpersonal and communication skills
• Able to work shifts/weekends as required

SCOPE

The incumbent is responsible for achieving hotel targets by optimising revenue through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus revenue goals.

OVERALL OBJECTIVES

• Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximisation, achievement of personal targets and increasing fair market share versus competitor set
• To focus on lead generation through sales calls, conducting site inspections, entertainment of clients and prospecting new accounts
• To actively secure groups to form part of the hotel base occupancy, and focus on group conversion through timely follow through of prospect and tentative bookings in the assigned markets
• Attend trade shows, sales blitz, workshops etc. in the assigned markets
• To implement all sales related activities such as planning, monitoring and measuring all customers within the defined territory
• Other ad-hoc duties as assigned according to needs of business and hotel

REQUIREMENTS

• Minimum of 3 years’ experience in a similar capacity
• Degree in Business Administration, Marketing, Hotel Management or a Diploma in Hotel Management with 5 years’ experience in a similar capacity
• Has excellent written and spoken communication skills
• Possesses professional disposition with excellent communication and interpersonal skills