Total 3,631 customer service manager job vacancies in Information Technology category in Singapore

This engineering position is based in Singapore, reporting to the senior manager of R&D. This role drives various engineering teams in delivery of designs, analyses, programs, debugs, troubleshoots and modifications for software applications for Personal Systems’ products, driving continuous improvement to customers’ experience. Formulates and defines of system scope and objectives for assigned projects combining knowledge and disciplines of computing system (e.g. program stack, memory management, CPU, I/O and networking utilization, coding, testing, debugging and documentation). Develops and maintain advanced knowledge of computing system integration, innovate new methods to HP owned software, driving process improvements and new policies establishment. Makes recommendations and/or decisions on software and hardware configurations and developments

Job Responsibilities:

• Leads multiple project teams of other software engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms, including solution design, analysis, coding, testing, and integration.
• Manages and expands relationships with internal and outsourced development partners on software systems design and development.
• Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk.
• Provides domain-specific expertise and overall software systems leadership and perspective to cross-organization projects, programs, and activities.
• Drives innovation and integration of new technologies into projects and activities in the software systems design organization.
• Identify areas of improvement in executing defined solutions and defines path-forward actions
• Communicate program progress, escalations, and issue analysis to key stakeholders and executives

Qualifications:

• Bachelor's, Master's or higher degree in Computer Science, Software engineering, Electrical Engineering or equivalent.
• Experience with multiple software systems design tools and languages C/ C++/Java/ JavaScript/Python etc
• Level of Work experience will consummate with job level assigned. ▪ Excellent analytical and problem solving skills.
• Experience in overall architecture of software systems for products and solutions.
• Experience in platform development and priority setting, abilities for driving root cause and solutions.
• Designing and integrating software systems running on multiple platform types into overall architecture.
• Strong understanding of how software is being used or deployed in IT environment
• Evaluating forms and processes for software systems testing and methodology, including writing and execution of test plans, debugging, and testing scripts and tools.
• Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels.
• Excellent written and verbal communication skills; mastery in English and local language.

Preferred Certifications:

• Certified Software Systems Engineer (CSSE)
• Certified Systems Engineering Professional (CSEP)

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

• Up to $12,000 basic+ AWS + Performance bonus!
• Permanent role/ Central area
• Reputable MNC and leading A1 maincon
• Experience in Design and Build Airport project preferred.

Our Client, is a Reputable MNC and leading A1 maincon diverse in Building and Civil projects.

Job Responsibilities:

• Involving in project tenders.
• Preparing and managing overall master programmes.
• Developing contract and construction programmes.
• Prepare and submit monthly progress report
• Document weekly progress meeting with client, consultants and sub-contractors
• Assist Project Manager in implementation and monitoring of project baseline programme.

Job Requirements:

• Degree in Civil Engineering and/or relevant field
• Minimum 8 years of relevant experience in construction planning and programme co-ordination for Airport project preferred.
• Experienced in Primavera

Other Information:

To apply please click on the APPLY NOW button or email your resume to [email protected]

Lionel Cheow

EA License | 14C7092

EA Registration Number | R1105005

Technical Manager | UPS and DC power | Up to $4.5k | Ubi

Basic Salary: $3500-$4500
Working Hour: Mon to Fri (8.30am-5.30 pm) | Sat (8.30am -12.30pm)
Working Location: Ubi

Responsibilities:

• Provide technical support to customer for UPS and DC Systems and Battery Coordinate with end-user on-site for Installation, Commission, repair / maintenance
• Work closely with customers and engineers to ensure site work done in safe manner
• Provide training to customers for startup and operational of UPS and DC Systems
• Follow-up maintenance contract and ensure work are carried out in timely manner

Requirements:

• Diploma or Degree in Electrical / Electronic Engineering
• 5 Years of relevant experience in UPS and DC power industry
• Able to Travel oversea within Asia in short notice
• Able to start work immediately
• Possess own transport.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

The incumbent requires to have in-depth understanding of both the technical expertise and leadership skills to manage a diverse work force. Incumbent will oversee the day-to-day technical and maintenance aspects of ensuring safety and optimal functionality of the facilities. Incumbent will also be responsible for any planning and managing of projects pertaining to technical and facilities aspects.

Areas of responsibilities:

1. Technical Systems Management:

• Manage installation, testing and adjustment of facilities and related systems to ensure compliance with required specifications.
• Supervise, operate, and maintain all technical systems including water filtration, circulation, water temperature, and chemical treatment systems.
• Ensure compliance with safety regulations and industry standards for water quality and equipment operation.

2. Projects Management:

• Develop and oversee project schedules, budgetary requirements, and submission for approvals requirements.

3. Team Leadership:

• Manage a team of technicians, mechanics, and other technical staff.
• Ensure proper coverage for daily operations as well as even distribution of work during lull and peak periods.
• Keep abreast of industry advancements and make recommendations of new technologies into waterpark operations where applicable, especially pertaining to Environmental, Social and Governance (ESG).

4. Preventive Maintenance:

• Develop and implement a comprehensive preventive maintenance program (PMP) for all equipment and facilities of the park to minimize downtime and extend the life of assets and environment.
• Schedule routine inspections and maintenance tasks for rides, pumps, filtration systems, and other technical components.

5. Emergency Response:

• Establish and oversee emergency response protocols including but not limited to a Risk Assessment for technical malfunctions, equipment failures and/or electrical downtime.
• Coordinate with relevant authorities and/or parties to ensure a swift and effective response to any such emergencies.

6. Budget Management:

• Collaborate with the management team to develop and manage the technical services budget, ensuring cost-effectiveness and efficient resource allocation.

7. Compliance and Regulations:

• Key personnel in liaison with relevant authorities for all types of inspections and/or approvals, ensuring the technical systems and the structures comply with local, state, and federal regulations.

8. Vendor and Contractor Relations:

• Manage relationships with external vendors, suppliers, and contractors providing technical services or equipment to the park without compromising on integrity.
• Negotiate contracts, oversee service agreements, and evaluate the performance of third-party service providers.

9. Documentation and Reporting:

• Maintain detailed records of maintenance activities, repairs, inspections, manuals and drawings, etc.

Requirements:

• Degree in Engineering or construction management
• Minimum 8 years of experience in technical services, construction or maintenance with significant experience in design, specification, implementation, testing and commissioning of industrial systems
• Diploma in Engineering is acceptable with minimum 10 years of related experience indicated above
• Able to work on weekends/public holiday when required
• Experience in managing a team of technicians
• Good communication skills

RESPONSIBILITIES

• The Technical Service Manager focuses foremost on supporting customers (expectation approx. 75% of time). The function, together with Sales, initiates and executes Initiatives and Projects with customers that deliver on contribution targets within the current FY and prioritizes those projects to deliver sales 2 – 3 years beyond the current FY. Technical Service is therefore, together with Sales, the execution arm of Oil Additives (OA) for contribution margin achievement.
• Is pivotal player in increasing business development through technical marketing and strengthening technical contacts with target accounts.
• Together with Sales Manager, establishes and develops deep connections / relations to key functions & persons at customers, enabling high level, strategic management partnerships between Evonik and the customer. The role understands competitive challenges, specifically competitor’s technology and value proposition.
• Together with Marketing, articulates the value drivers for areas of application at specific Customers / Markets and translates these into Initiatives / Projects (e.g. to generate technical marketing data considering local needs).
• Executes the technical aspects of the Project to achieve the Project goal, both within OA's functional groups (TS, R&D, etc.) and at customers / 3rd parties. Has full technical responsible for formulation modification projects and liaises with Innovation as follows: initiates “smaller” polymer modification projects, interfaces with Perf Test Lab for test results on formulations, acts as key stakeholder in major R&D initiatives and projects. Interacts with Innovation to translate the technical performance of the product (in terms of Tribology, performance testing, viscometrics) into a value-based solution for the customer.
• Together with Sales, executes the commercial realization of new products / services (either from Evonik R&D, 3rd parties, or jointly via collaboration with customers).
• Supports manufacturing for quality issues that impact product specifications or performance, raw material substitutions, customer requested changes, etc.; consults with production and sales on technical customer complaints
• Possesses detailed application expertise on Evonik’s products / services for individual market segments, and an awareness of development projects and initiatives with OEMS (that impact on existing / market base) – the role understands and articulates current and future trends at existing customers / markets, and effectively communicates this within OA.
• Educates OA / customers / markets on OA technologies for areas of application, is involved with industry committees in which direct customers are involved, awareness on IP landscape on formulations and applications and protects / generates IP applicable for OA , and collaborates with Universities / 3rd parties on Tribology application research linked to existing customers / markets (and translates this back to customer specific Initiatives / Projects).
• Strengthen technical contacts to key regional accounts & target OEM’s.
• Participate in technical discussion with OEM customers by understanding their requirements from product development.
• Initiate lab projects / blend studies to recommend suitable products to improve formulations for customers.

REQUIREMENTS

• Bachelor’s or Master’s in Chemical / Mechanical Engineering with minimum 3 years (preferably 6 to 8 years) of experience in technical sales/services.
• Effective user of IT tools and techniques for organizing the working environment and oneself,
• Excellent IT-capabilities (Microsoft Office, SAP, etc.)
• Ability to function within varied cultural groups
• Willingness to move geographically and organizationally
• Excellent interpersonal and communication skills.
• Good analytical and problem solving skills.
• Team player and able to work independently.
• Ability to travel as required based on business needs

Job Description & Requirements

• Overseeing daily service operations, including scheduling, dispatching technicians, and managing workloads.
• Building and maintaining strong relationships with clients, addressing their concerns, and ensuring high levels of customer satisfaction.
• Leading and developing a team of service technicians, including hiring, training, and performance management.
• Managing service contracts, renewals, and upselling additional services.
• Monitoring service department budgets, revenue, and expenses.
• Implementing and maintaining quality control standards for service delivery.
• Overseeing preventive maintenance programs and ensuring efficient repair services

Requirements:

• Min Diploma / Degree in Mechanical Engineering
• Experience in Lift /Elevator is a plus

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume. [email protected]

EA License No: 13C6305
Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

​We are looking for a passionate and professional Assistant Technical Officer to join our Facility Management team.

Based in Singapore and reporting into the Senior Executive Officer, the incumbent will organise and execute the repair, maintenance and improvement programs at all branches, livewires, off-course betting centres, UBI stores and BCP sites, ensuing the business operations continuity of the branches within corporate guidelines and budget.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in M&E or in building services engineering, we want to talk to you.

What You'll Do

• You will collaborate with various stakeholders to plan and execute all A&A, repairs and maintenance works for all branches, livewires, OCBs, UBI stores and all BCP sites, to ensure the business operations continuity.
• You will manage contracts through timely call for quotations, stringent review and evaluation of proposals, to ensure getting the best value for all building services, maintenance and renovation works.
• You will submit reports, monitor budget and expenditure, prepare RFP / RFQ / Tender document / EAFS, check invoices and update records and ensure that operating expenditures are within budgets.
• You will assess and manage risks at all workplace during A&A and comply with prevailing safety and statutory regulations.
• You will stay current on the various technical regulations stipulated by relevant authorities/governing bodies (eg BCA, SCDF) and ensure that SPPL properties do not breach safety regulations.

Who You Are

• You will need a Diploma in Building Services Engineering or Estate Management or Mechanical & Electrical Engineering.
• You will need to have a minimum 3 years of related working experience.
• You have knowledge of M&E and Building Services.
• You have experience in project management and risk management.
• You have knowledge of relevant code of practices, standards and legislations.

Benefits

• Competitive salaries
• Flexi Benefits
• Staggered working hours
• Medical Insurance
• Corporate Mobile Plans

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.

• Professional development opportunity
• Career advancement with stable organisation

About Our Client

Our client, a smart-nation institution which focuses in cutting-edge tech like AI and IoT to improve community life. They work with governments and stakeholders to develop innovative solutions, enhancing infrastructure and services for smarter cities, sustainable energy, and healthcare.

Job Description

As an Technical Senior Project Manager, you are responsible for:

• Offer technical guidance and expertise to teams for tackling complex challenges while staying abreast of emerging technologies.
• Enforce adherence to coding, testing, and maintenance best practices.
• Lead and mentor software development teams to foster innovation, collaboration, and excellence.
• Formulate strategies for improving team performance and productivity.
• Guarantee timely and high-quality product delivery in line with project objectives.
• Collaborate with the Architecture team on designing system and applications.
• Establish and oversee quality assurance processes and testing methodologies for delivering high-quality products.

The Successful Applicant

As a suitable candidate, you shall possess:

• Bachelor's or Master's degree in Computer Science or a related field.
• Minimum 7 years of technical project leadership experience, emphasising product engineering and technology management.
• Proficiency in software/application technologies, including Angular, React, jQuery, Bootstrap, and ASP.NET Core.
• Strong expertise in cloud application development, Azure OpenAI services, microservices, and containerisation.
• Experience with Relational Database Management Systems (RDBMS) such as Oracle and SQL, with Java and Flutter Hybrid Development platform being advantageous.

What's on Offer

• Opportunities for continuous learning and skill development
• Job stability & work-life balance

Contact

Wilson Tay (Lic No: R2091205/ EA no:18S9099)

Quote job ref

JN-052024-6418374

Phone number

+65 6416 9838

Michael Page International Pte Ltd | Registration No. 199804751N

Job Description & Requirements

• Overseeing daily service operations, including scheduling, dispatching technicians, and managing workloads.
• Building and maintaining strong relationships with clients, addressing their concerns, and ensuring high levels of customer satisfaction.
• Leading and developing a team of service technicians, including hiring, training, and performance management.
• Managing service contracts, renewals, and upselling additional services.
• Monitoring service department budgets, revenue, and expenses.
• Implementing and maintaining quality control standards for service delivery.
• Overseeing preventive maintenance programs and ensuring efficient repair services

Requirements:

• Min Diploma / Degree in Mechanical Engineering
• Experience in Lift /Elevator is a plus

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume. [email protected]

EA License No: 13C6305
Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

• Industry/ Organization Type: Energy Equipment and Solution Provider
• Position Title: Technical Sales Manager (Telco/DC Power Solutions)
• Working Location: West (Nearest MRT: Clementi)
• Working Hours: 5 days (Mon to Fri: 8 am-5 pm or 9 am-6 pm)
• Salary Package: Up to SGD 5500 + Allowances + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Identify and pursue new business opportunities within the Telecom sector for DC power solutions in Singapore and neighbouring countries
• Cultivate and maintain relationships with key decision-makers and stakeholders
• Develop and implement effective sales strategies to achieve revenue targets
• Collaborate with the marketing team to create compelling sales materials
• Possess in-depth knowledge of DC power systems and their applications in the Telecom industry
• Conduct product presentations and demonstrations for potential clients
• Nurture and maintain strong relationships with existing clients to ensure customer satisfaction and repeat business
• Address customer inquiries and concerns promptly and professionally
• Stay informed about industry trends, competitor activities, and market dynamics
• Provide feedback to the product development team based on market insights
• Collaborate effectively with cross-functional teams, including marketing and technical support

APPLY NOW!!!

• Min. Diploma in Electrical or Electronic Engineering
• Min 3 years of working experience in Sales, specifically within the Telecom industry specializing in DC Power Solutions
• Proficient in Microsoft Office and CRM software

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66251 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Programme Development & Event Coordination
  • Manage logistics and administrative tasks for innovation and entrepreneurship programmes, including marketing, scheduling, and resource management.
  • Develop and manage programme/ event planning timelines, ensuring milestones are met effectively including and not limited to community/ networking. events, team rejuvenation day.
  • Work with the marketing team to develop campaigns to raise programme awareness.
  • Manage event operations, including venue selection, catering, and participant registration.
  • Ensure effective operations in compliance with university policies.
  • Monitor, review and analyse programme performance regularly for management reporting.
  • Manage and track programme budget and utilisation.
• Stakeholder Management and Engagement
  • Identify and partner with internal and external stakeholders relevant to various initiatives, including but not limited to student leaders, faculty, investors, sponsors, universities and corporate partners e.g. internship facilitation.
  • Coordinate communication efforts to keep stakeholders informed and engaged prior to and throughout the programme/ competition cycle.
  • Support partnership initiatives through the development/ co-creation of proposals with ecosystem players keeping in mind strategic opportunities for IIE and SMU.
  • Develop reports and communicate strategy and plans to internal stakeholders, including regularly presenting proposals and performance updates.
  • Keep up to date on developments in Singapore and across the region, including innovation & entrepreneurship related policy developments and to highlight the impact and opportunities.

• University degree in areas such as education, business, and/ or related fields preferred.
• Recent graduates are welcome to apply. More qualified candidates can be considered for a more senior job title.
• Excellent project management and organizational skills.
• Detail-oriented and team-oriented with a strong desire to be successful.
• Effective communication, presentation and stakeholder management skills.
• Humble, authentic, value hard work, creative problem solver and outcome driven.
• A keen sense of ownership and accountability and act with a sense of urgency to meet tight deadlines.
• Comfortable with minimal amount of direction, thrive in high pressure and high expectation situations.
• Experience in designing and delivering quality experiential learning educational programmes will be viewed favourably.
• Up to date with industry trends in the innovation and entrepreneurship eco-system.
• Deep knowledge and network in the local & SE Asia innovation and entrepreneurship ecosystem will be viewed favorably.

#LI-EH1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Montfort Care is a Social Service Agency (SSA) founded by Samuel Ng, BBM in 1998, committed to improving the lives of individuals, families, and the community facing transitional challenges through our network of services and programmes. Since its inception, Montfort Care has been guided by one purpose, that from St Louis-Marie de Montfort: "Those whom the world rejects must move you the most."

Today, we are a key contributor in the family, children and senior segments in the social service landscape, offering our services via Family Service centres, a Child Protection Specialist Centre, a community kitchen, home care services, Active Ageing Centres, and the National Anti-Violence and Sexual Harassment Helpline (NAVH).

Montfort Care is committed to grow our portfolio of services and enhance our capabilities to impact more lives. With this goal in mind, we are hiring talent to join our team in our HQ functions, social service support and direct social services. Join us to co-create a community of social service.

RESPONSIBILITIES

We are seeking dedicated and experienced Physical Security and Access Control personnel to provide support in all aspects of door access, CCTV surveillance, physical access, and inventory management of security devices within our company. The incumbent will ensure the security of our premises, protect assets, and maintain a safe environment for employees and visitors.

Physical Security and Access Control

Door Access and Telephony System

• Provide support in the implementation and management of door access and telephony systems
• Manage access credentials and control, including issuing and revoking access and maintaining access logs
• Conduct regular checks of access permissions

CCTV and Security System

• Monitor CCTV systems to ensure continuous surveillance and recording
• Maintain and troubleshoot CCTV equipment to ensure optimal functionality
• Provide support in the response to security breaches and emergencies, providing immediate and appropriate action where necessary
• Coordinate with external vendors and contractors for the installation, maintenance, and monitoring of panic alarm systems and security systems to ensure all security systems are tested regularly and are fully operational
• Assist in training staff on the proper use of panic alarms, security protocols and emergency response procedures
• Provide support to ensure compliance with relevant security regulations and standards

Security Equipment and Devices

• Maintain an accurate inventory of all physical security devices, including access control systems, CCTV cameras, panic alarms, and related equipment
• Track the deployment, usage, and maintenance schedules of all security devices
• Coordinate the procurement, storage, and disposal of security equipment
• Conduct regular inventory checks to ensure all devices are accounted for and in working order

Security Incident Management

• Assist in the investigation, preparing and maintaining documentation for all physical security-related activities and incidents
• Implement corrective actions and preventive measures to avoid future incidents

• Diploma in IT or related fields
• Relevant certifications in security management or related fields are a plus

Relevant Experience

• Preferably 2 years of relevant experience
• Fresh graduates are welcome to apply
• Proven experience in physical security, access control, CCTV management, panic alarm systems, and inventory management

Competencies

• Strong understanding of security systems, including door access controls and surveillance technology
• Ability to multi-task and work in a fast-paced and dynamic environment
• Ability to handle sensitive information with discretion
• Committed and can-do attitude
• A team player and able to work independently under minimum supervision
• Good communication and interpersonal skills
• Attention to detail

*Only shortlisted candidates will be notified

JOB SCOPE :

Business Engagement & Collaboration

• Data & KPI logic owner for customer and marketing related data and KPIs within data lake and refinement layer based on Salesforce & other CRM, Salesforce Marketing Cloud, Google Analytics, Website traffic, Media performance Tools
• demand process management and data onboarding of customer and marketing related data into Overseas datalake (eXtollo/SHIELD)
• Collaboration and logic alignment across stakeholders (HQ, Region, Markets), synchronization of regional and market level data processes in connection to data onboarding and KPI adaptations
• Understanding and continuous improvements on marketing & customer data landscape
• Work on the Lead Standardization across the region to update to the latest setups from the markets and according to the guidelines from HQ.
• Sparring partner for region, markets, HQ and other key stakeholders to train them on KPI logic, data understanding and steering business with these KPIs
• Connecting teams and initiatives between data activation/reporting team, data stewards, IT, process managers and product owners
• Align all stakeholders from regional marketing, markets, process owners, system owners, reporting team and IT to ensure that business requirements are adequately
• gathered, defined, documented and communicated
• Collaborating with architect, engineers, and organizational leaders to identify opportunities for data improvements, recommend process and system enhancements
• Ensure fulfilment of market- as well as regional business requirements (quality, timeline and budget) by translating the user stories into deliverable tasks

Data availability & KPI development

• Ensure with technical owners of SHIELD and refinement layer (UDM) a consistent data flow and data availability (e,g, in time, accurate, consistent)
• Standardized KPI logic development for customer and marketing related KPIs in close collaboration with process managers & business owners
• Ensuring KPI availability for the Region Overseas Reporting Suite (HeliOS) and local data products
• Ensuring that new or changed data points are known to relevant user group and reflected in KPIs and reporting
• Evaluation and improvement on existing products (e.g. UDM, marketing KPIs, customer KPIs, HeliOS)
• Ensure that all requirements and deliverables are scalable and reusable across all markets in region Overseas

JOB REQUIREMENTS:

• Business or IT education qualification
• 3+ years’ relevant experience in working with customer & marketing related data e.g. from Salesforce or similar CRM systems, Google, etc
• Minimum 3 years of work experience with data touchpoints in agile environments
• Basic understanding of marketing KPIs and terminology
• Strong analysis and troubleshooting skills (i.e. bug fixing and L3 support)
• Experience in SQL, Python and R for data analytics (expert), working within agile development process & systems like Jira, Confluence, Asana and others
• Working experience with Microsoft Azure and Databricks or similar
• Understanding of data modelling concepts like entity-relationship models
• Strong communication skills written and verbal
• Capability to translate and abstract IT solutions into business terminology to connect both worlds and stakeholder groups

This is a 3 years' contact position based in Singapore. We regret to inform you that only shortlisted candidates will be notified.

ABOUT THE ROLE

Join us as our Program Manager! In this role, you will oversee the strategic execution of our initiatives aimed at maximizing user engagement and health impact. This role involves a deep understanding of both business and user requirements, as well as the competitive landscape. The Program Manager will assess current program performance, identify gaps, and coordinate with cross-functional teams to prioritize development efforts

If you're up to the challenge, we want to hear from you!

WHAT WE OFFER

• A permanent global contract, with fiercely competitive salary
• Hybrid working - 3 days in the office and 2 at home (exchange as needed to support personal commitments)
• Work out of one the most prestigious office building in Singapore
• Annual holiday entitlement plus national holidays off depending on work location
• Comprehensive private healthcare coverage from day one
• Performance-related discretionary bonus paid twice a year in April and October
• Brand new MacBook Pro and a budget for additional tech

WHAT YOU WILL DO

Full accountability for program performance:

• Understand business requirements, user requirements, competitive landscape
• Assess current program performance and gaps
• Coordinate with the user growth team to meet acquisition and retention targets.
• Coordinate with product design & operation team to prioritize backlog

WHAT YOU WILL NEED

• Strong Product Management experience
• Solid experience in competitive intelligence for mobile app design: app feature benchmarking and UI/UX design comparison
• Demonstrable experience conducting user and stakeholders’ interviews in English (other languages a plus)
• Demonstrable experience familiarity with mobile analytics research tools (e.g., Mixpanel, GA, Amplitude, UXCam…), survey tools (e.g., SurveyMonkey, Qualtrics), and usability testing tools (e.g., UserTesting, Lookback, Maze)
• Familiarity with health, wellness, fitness applications for end-users is a strong plus
• Strong communication skills in flawless English to analyze, summarize and present qualitative and quantitative finds.

WHY JOIN US?

• Strong and genuinely patient-focused company mission (see below)
• Truly global start-up with a blend of diverse cultures and background around the world
• Excellent financial credibility and refreshingly clear future vision
• Phenomenal growth plans and an excellent company spirit
• Regular social events; our football team Elfie FC is taking Saigon by storm!
• Dedicated career pathways and training to support your development
• Experienced founders with 20+ years experience in digital health, software and partnership development in both bluechip and start-up companies - and successful previous exits!

ABOUT ELFIE

Check out the Elfie app:

• for Android: https://links.elfie.co/apptester
• for iOS: https://links.elfie.co/testflight-i

Elfie's ambitious mission is to save millions of people annually. Our vision is to be the world’s first free digital therapeutics that rewards employees and patients to monitor health.

Today, Elfie is a disease prevention and management application that gamifies self-monitoring and supports patients across 3 continents. It is promoted by thousands of doctors and endorsed by 5 medical associations. Within the next 12 months, we will have become the first medically-proven digital solution freely available across all continents.

WHAT NOW?

Apply today for immediate consideration!

Know someone who would be a good fit for this role? We’re offering a monetary reward if you refer them to us and they are successful! Contact the Talent Acquisition team for more information: [email protected]

COMPANY DESCRIPTION

The Children and Youth Group (CYG) in The Salvation Army Singapore serves hundreds of vulnerable children and youth yearly. In line with our vision to provide a continuum of care to uplift those in need, our services span from preventive services, foster care and residential services to reunification support services for vulnerable children returning to their natural families after being removed due to safety concerns. We believe that every child is precious and unique and children grow best in families. We also believe in the potential of every child and family to transform and thrive.

RESPONSIBILITIES

About the job

Working with the ED of Children and Youth Group (CYG), the Asst Manager is expected to lead the development of new fundraising channels through community engagement as well as engaging and increasing the donations from the current ones. The Asst Manager will also recruit and engage volunteers and corporates to support the needs of vulnerable children and families under our care, whether in our children's homes or other services. The Asst Manager will regularly engage potential and current supporters of CYG in order to deepen relationships and networks so that our pool of supporters can be grown.

Job Responsibilities

1. Community Partnership and fundraising

• Raise funds for our cause and meet fundraising targets
• Lead in planning and coordinating events, whether by TSA PR or by CYG, to raise funds
• Create marketing materials, like flyers and brochures, to be used for the promotion of events and other fundraising needs
• Develop and deepen relationship with our key supporters and widen networks to increase and deepen reach to more committed donors
• Work with CYG centres to lead, co-develop, coordinate and/or execute fundraising initiatives, events and campaigns as needed
• Maintain complete and orderly records of donors and manage regular donor communications
• Build upon existing donor relationships and form new donor relationships and increase penetration into community networks
• Collaborate with other organisations and groups within the community to build partnerships and enhance fundraising activities.

1. Volunteer Recruitment and Management

• Recruit and build a good pool of volunteers and corporates to meet the needs of CYG, especially those of our children's homes
• Work with the necessary partners to enable positive experiences for volunteers and corporates
• Work with necessary stakeholders to plan and manage volunteers so that they are able to execute the role that they have been given and CYG and our clients can benefit
• Manage volunteer communications and complaints where necessary

1. Professional Development, Supervision & Training

• Promote professional development through identifying learning needs, transfer of skills and knowledge and offer training where appropriate to the team
• Seek out learning opportunities such as participating in meetings, ministry level assignments, practise research and development to further develop skills and capabilities of the group
• Supervise and guide the team in their work and monitor the application of principles and protocols

1. Administration

• Keep good records of donor engagements
• Coordinate, develop and compile all necessary reports for submission and presentation in various boards, both internal and external
• Undertake any other duties as and when required and in consistent with the position
• Undertake any other professional duties as and when required

1. Thought Leadership

• Lead in the crafting, proposing and execution of fundraising and volunteer management initiatives
• To lead the team in execution of programmes

• Diploma or Degree from a recognised institution
• At least 5 years of relevant experience
• Preferably in Social Services
• Keen to work in children and youth sector.

Job Requirements

• Experience in fundraising, relationship management, partnership management, volunteer management and marketing & promotions
• Excellent Decision Making skills
• Good Interpersonal Skills
• Excellent Organization, planning and Record Keeping skills
• Collaborative personality
• Strong communication and coordination skills.

Working Hours

Total work hours is 44 hours per week.

Under normal circumstances the hours of duty will be as follows:

10am to 7pm Monday to Friday (inclusive 1 hour lunch break).

CYG runs 24/7 services, hence flexibility in work arrangement is expected.

Working Location

Children and Youth Group - Gracehaven Children's Home

3 Lorong Napiri Singapore 547528

Micron Program Management Office (PMO) is hiring for a Program Manager (PM) position to manage Non-Volatile Memory (NAND and NOR Flash) products and programs.

As a Micron PMO PM, you will be joining an exciting and diverse organization. A PMO PM is responsible for the development of NAND, mNAND and SSD products from the planning stage through qualification and product ramp in accordance with Micron’s Product Lifecycle Management (PLM) process. In this position, the individual will also be responsible for achieving the program targets captured in the project release document (schedule, quality, costs, manufacturing readiness and budget), and for directing the Product Development Team (PDT).

The scope of responsibility for this position includes:

Program Management & Strategic Direction

• Establish and direct cross-functional Product Development Teams covering New Product Introduction (NPI) and mature products
• Capture product requirements in close cooperation with the Business Unit (BU) representatives
• Drive process alignment and product development targets with Engineering, R&D and BU
• Set and maintain program objectives and priorities
• Work with the Supply Chain representatives on a sample delivery plan for engineering and qualification samples
• Set and monitor key performance indicators (KPI)
• Define, maintain, and track program milestones, schedules, status, and objectives
• Identify, understand, and mitigate program risk
• Provide guidance and leadership for effective and timely resolution of problems
• Collaborate with stakeholder organizations to resolve conflict and drive action and decision making
• Dialogue with local and global counterparts on program priorities
• Manage and resolve program escalations
• Provide effective change request management
• Actively participate in program stage gate reviews
• Drive product qualification and ramp as well as hand-off to Manufacturing/Supply Chain
• Provide regular program report-outs reviews to stakeholders and management-chain

Continuous Improvement

• Foster a team environment of collaboration and continuous improvement
• Identify and propose solutions for areas for improvement
• Manage and continuously improve program and development processes
• Identify and highlight potential program or process gaps and work with stakeholders to address them
• Lessons learned workshops to ensure proliferation of knowledge and best practices across the company

Communication

• Effectively coordinate and communicate with a global team to achieve program KPI success
• Maintain a consistent level of communication with Product Managers, Product Leads, and Management on project status
• Act as the primary point of contact for all program related inquiries and issues
• Ensure program status and objectives are clearly understood by all relevant stakeholders

Successful candidates for this position will have:

• Bachelor's or Master’s Degree or equivalent in Engineering or related field
• Previously worked in a Program Management function
• Knowledge in project and program management fundamentals and PM tools and techniques
• Have 5+ years of experience in semiconductor engineering with preference for candidates with memory/storage product development background
• Ability to drive complex development projects with cross-functional, global teams
• Excellent communication, problem solving, and organizational skills
• Ability to quickly analyze and process data and information to formulate actions
• Excellent presentation skills to convey complex information clearly and concisely
• Able to travel internationally if required

Manages the development and implementation process of a company’s products and services. Coordinates departmental or cross-functional teams, focused on delivering new or upgrading existing products. Monitors the project from initiation through delivery including planning and directing schedules and monitoring budget/spending. Organizes cross-functional activities, ensuring completion of the project i.e. product on schedule and within budget constraints.

About Bytedance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

About the Team

The mission of our AML team is to push the next-generation AI infrastructure and recommendation platform for the ads ranking, search ranking, live & ecom ranking in our company. We also drive substantial impact on core businesses of the company. Currently, we are looking for Tech Lead Manager - Machine Learning Infrastructure to join our team to support and advance that mission.

Responsibilities:

- Lead the team to design and implement distributed inference/training/scheduling/ochestration/storage/parameter_server infrastructure for feeds, ads and search ranking models.

- Oversee the development of monitoring and management tools to ensure the reliability and scalability of machine learning infra.

- Manage the identification and prioritization of system inefficiencies and bottlenecks, leading efforts to enhance system performance.

- Lead the team in creating tools to analyze bottlenecks and sources of instability, formulating and implementing effective solutions.

- Collaborate with product teams, offering comprehensive solutions tailored to their specific requirements.

Qualifications

- Experience in leading an engineering team.

- Experience in developing and deploying large-scale machine learning systems.

- Strong sense of responsibility and good at communication and teamwork.

- Passionate about solving complex and challenging problems.

Preferred Qualifications

- Experience contributing to an open sourced machine learning framework (tensorflow / jax / pytorch / torchscript / mxnet / tensorrt).

- Experience in big data frameworks (e.g., Spark/Hadoop/Flink), experience in resource management and task scheduling for large scale distributed systems.

- Participated in Parameter Server system optimization, or index structure optimization for search systems.

- Strong background in one of the following fields: Hardware-Software Co-Design, High Performance Computing, ML Hardware Acceleration (GPU/RDMA) or ML for Systems.

Bytedance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Bytedance, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Duke Corporate Education, a premier global provider of leadership solutions, is seeking a talented Program Manager to coordinate the design and delivery of leadership programs that best meet the needs and specifications of our clients in the Middle East. This includes managing all program logistics, liaising with clients, coordinating with other teams, and ensuring that all programs are designed and delivered successfully.

At Duke Corporate Education, we empower leaders at all levels to be catalysts of change in their organizations and, ultimately, in society. We are the premier global provider of leadership solutions in context, consistently top-ranked by the Financial Times. We embrace our clients' challenges as our own, designing and delivering advisory services and customized leadership development to propel organizations forward.  With delivery in over 85 countries, Duke CE works with clients to co-create the right solution for any level of leadership, from mid-level managers to c-suite executives. Together, we transform leaders and business, creating sustainable impact at scale and speed. 

This role supports clients in the Middle East.

Responsibilities

• Works with leaders on program proposals and design efforts related to program delivery of innovative leadership solutions that meet clients' needs
• Manage program development process from start to finish, ensuring that program delivery meets or exceeds client expectations
• Collaborate with external educators, the program team and other partners to deliver high-quality programs
• Oversee program budgets, timelines, reporting, and evaluations
• Ensure that all program materials and learning materials are produced at the highest level of quality
• Build and maintain effective relationships with clients, program participants, and other stakeholders

• Bachelor's degree, or higher, preferably in business, education or a 2 years' experience working in a customer/client facing role

• Experience in professional education or learning and development, event coordination and learning management systems preferred
• Experience working with remote/virtual teams
• Experience managing digital learning programs preferred
• Project management experience, with the ability to manage schedules, deadlines, resources, budgets, and reports. Project Management qualification desirable
• Demonstrated teamwork skills as well as strong organizational and interpersonal abilities
• Experience working with internal and external stakeholders across different teams, cultures, and geographies
• Strong communication and presentation skills
• Fluency in Arabic is essential.

Reporting to Director/ SCM/ CM, the Programme Executive (Community Wellness Intervention System (CWIS)) for elderly and caregivers in the community is assigned to do the following job duties:

Job Duties:

Candidate must be able to conduct relevant research and design of programmes & activities. He/ she must be able to train staffs, volunteers, seniors and caregivers.

(1) Integration of Dementia Mental Health Screening Tools with existing Health Coaching Mobile Tools into our services

(2) Customisation of Health Coaching Mobile Tools for Knowledge Based of Health, Mental Health and Self-Care. (3) Deployment and Maintenance of the Tools throughout the project for our services

(4) Gathering users feedback from the programme of the new serices

Other Duties

· Any other responsibilities as assigned by the Director/ SCM/ CM

Qualifications & Requirements:

· Related qualification in working with the elderly or in the social service sector

· At least 1 year of experience of conducting research, evaluating and implementing programmes & training

· Ability to detect dementia and elevated stress among seniors

· Enjoy working with seniors and volunteers

. Proficient in Microsoft Office·

. Good writting skills

· Good problem solving skills

· Good interpersonal skills, a team player, yet able to work independently

. Resourceful & Detailed Oriented

KPMG has a strong SAP Digital Transformation team in this region, and we are assisting several clients with End-to-End business transformation initiatives enabled by SAP solutions. Our practice is further expanding, and we are currently seeking 2 SuccessFactors roles, including

— SuccessFactors Project Manager

Responsibilities:

• Responsible for design and configuration of ECP to meet stakeholder’s requirements
• Experience in the full process of fit-gap analysis, requirement gathering, solution design, deployment planning, and strong project implementation of ECP
• Identifies, assesses, and solves complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors
• Provides solution support during proposal development and planning
• Experienced in defining data, integration, and test strategy for ECP deployment
• Provides solution advise and leadership to the internal and client project team during an implementation. Acts as solution “subject matter expert” and advises on leading practices in ECP
• Monitors and advises on solution and schedule risks and mitigation strategies
• Managing client relationship with business process owners and client solution leads
• Master and maintain detailed knowledge of ECP product-suite, including professional certifications
• Assist with coaching and developing junior consultants and growing the SAP Human Capital Management capability

The ideal candidate should possess:

• Bachelor's degree from an accredited college or university is preferred
• Minimum 8-10 years of experience with SAP ECP implementations, including hands on design and configuration
• Able to communicate in Mandarin would be an advantage
• Implemented ECP solution for Singapore and China locations. Experience with ECP deployments in other Asia countries is an advantage
• Knowledge of SAP On-Premise Payroll is an advantage but not essential. Ability to manage senior stakeholders and client executives
• Knowledge and experience of the SAP Activate (or equivalent) methodology for SuccessFactors Business domain knowledge for Human Resources
• Proven ability in implementing HRIS software within or for a Human Resource Department Previous exposure to HR practices and HR Software
• Ability to effectively develop presentations and present ideas and proposals to all levels of management
• Excellent verbal/written communication, collaboration, analytical and presentation skills

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

• Define and implement a comprehensive programme management framework, including tools, templates, and systems, to meet cost, time, and quality objectives, and ensure adherence through regular performance measurements and corrective actions.
• Review and guide the integrated programme plan to ensure timely, cost-effective, and high-quality delivery, while setting expectations for periodic reviews, risk identification, and stakeholder communication.
• Monitor programme progress, mentor junior staff in corrective actions, build strong client relationships, manage client escalations, and make informed trade-off decisions to align deliverables with client goals.
• Manage departmental budgets, staffing, and work allocations; foster staff development through coaching and performance management; and ensure alignment with organizational goals and policies.

Requirements:

• Degree in IT or equivalent.
• At least 5 years of working experience
• Proficient in SAP FICO and S/4 HANA

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description: We are seeking a highly skilled and experienced Senior System Analyst. The ideal candidate will have a strong background in Adobe Experience Manager (AEM) and Java development, with a proven ability to design, develop, and implement complex digital solutions.

Responsibilities:

• Lead the design, development, and implementation of AEM-based digital experiences.

• Provide technical leadership and mentorship to the development team.

• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.

• Develop custom components and integrations using Java and AEM frameworks.

• Optimize AEM performance and scalability.

• Troubleshoot and resolve complex technical issues.

• Stay up to date with the latest AEM and Java technologies. Requirements:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• prefer 7 years of experience in AEM development.

• Strong proficiency in Java programming.

• Experience with AEM authoring, publishing, and deployment.

• In-depth knowledge of AEM components, templates, and workflows.

• Experience with AEM integration with other systems.

• Strong problem-solving and analytical skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience with AEM Core Components.

• Experience with frontend technologies (HTML, CSS, JavaScript).

• Experience with Agile development methodologies. Interested applicants, please email your resume to Karin Chan Wei Kien

Email: [email protected]

CEI Reg No: R1104584

EA Licence No: 99C4599

Company Registration Number: 199601303W

KPMG has a strong SAP Digital Transformation team in this region, and we are assisting several clients with End-to-End business transformation initiatives enabled by SAP solutions. Our practice is further expanding, and we are currently seeking a Senior SAP MM/SD/PP Consultant + Solution Architect to join our team. You are responsible to be leading the design and implementation of SAP solutions to meet the client’s business needs. You will be expected to understand business requirements and translate them into technical solutions using SAP technologies. This position is based in Singapore.

Responsibilities:

• Lead the design and architecture of SAP solutions, ensuring alignment with business objectives
• Develop technical specifications and design documents for SAP projects, including customizations and integrations
• Lead and mentor SAP development teams, providing technical leadership and support throughout the project lifecycle
• Contribute to SAP solutioning in pre-sales and project phases
• Engage with customers for scoping and requirements
• Support proposal preparation, analyse customer needs, and independently manage client relationships
• Take charge of proposals, ensuring alignment with sales strategy
• Communicates effectively with stakeholders and team members
• Builds a close working relationship with clients to enhance the image of the KPMG

The ideal candidate should possess:

• Bachelor's degree from an accredited college or university is preferred
• Minimum of 8+ years of SAP solution architect experience
• Experience in ECC to SAP S4 Hana migration
• Experience in leading BPR or Blueprint design – not just team lead role
• Deep functional domains knowledge across SAP logistics modules (MM, SD, PP, WM, EWM, QM, PM, etc)
• Functional experience in SAP MM procurement and inventory systems
• Proven track record of successfully leading SAP implementation or migration projects
• Ability to understand business processes from a customer perspective
• Self-motivated and have the ability to deliver results and meet timelines with minimal direct supervision
• Ability to effectively develop presentations and present ideas and proposals to all levels of management
• Excellent verbal/written communication, collaboration, analytical and presentation skills

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Job Description

The successful candidate will be part of the IT Service Management team. This is an individual contributor role.

Key Responsibilities include:

• Manage, develop, enhance and support company’s IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
• Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
• Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
• Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
• Serve as the Point of Contact for IT initiatives’ performance, services and changes.
• Facilitate system and service handover to the IT operations for any new applications and major enhancements
• Any relevant ad-hoc duties

Requirements

• Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
• Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
• Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
• Knowledge of actual development and Hands-on administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
• Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
• Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
• Knowledge and experience in DevOps and Agile
• Responsive to dynamic environment
• Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
• User-Oriented with good appreciation of business operations
• Diligent and willing to work beyond office hours
• Independent, Self-motivated and result driven

• Business development – Drive business unit strategy with IAM Go-To-Market teams in APS Region.  Achieve TNS and EBIT targets according to annual business plan.
• Competency Management – Ensure Regional Product Specialists have tools and competence to succeed in their respective markets
• APS Program Guide – Provide guide of PN’s available which are relevant for the APS market.  Include all relevant application and xref data so that markets can assess potential.
• CARE Projects – Develop Reverse Engineering projects together with markets and Engineering team in Brazil.
• Price Corridor – Ensure price corridors are respected and resolve conflicts across APS region.  Support in escalation to global governance teams.
• FAS Cataloging – Ensure FAS applications are mapped to APS relevant PN’s
• Bosch Diesel Center Concept Management – Deploy global strategy and ensure that regions can enforce concept guidelines (including SPA audit)
• eXchange (Bx) – Support region to develop remain business.