Total 22,738 qa manager job vacancies in Others category in Singapore

Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Job Description

Position: AIot Category Operation

1. Goal management: Decompose AIoT category goals and follow up on achieving them on a weekly, monthly, and quarterly basis.

2. Product Management: Responsible for product lifecycle management, conducting product planning and management for the introduction period, growth period, maturity period, and delisting period. Based on the product launch rhythm, selling points, competitor analysis, etc., output Mijia's side launch plan, coordinate with relevant departments, and be responsible for the execution and delivery of Mijia's new product launch results;

3. Sales management: Responsible for the sales volume of the responsible category, regularly organizing and reporting sales analysis, retrospective summary, category operation strategy and analysis.

4. Market insights: Collect market, industry, competitor and other information, conduct product analysis and positioning, develop corresponding explosive product plans and promote their implementation, output product retail strategies, monitor sales throughout the product lifecycle, summarize patterns and strategies.

Job Requirements

1. Bachelor's degree or above ; fluent in English, able to communicate normally with the operations and all relevant departments

2. Passionate about the sales industry, with at least 3 years of offline category operation experience in the consumer electronics industry

3. Possess the ability to monitor and analyze the responsible category, regularly analyze relevant data on their own products, overall industry, competitors, etc., and propose optimization solutions based on the analysis results

4. Good at communication, strong ability to collaborate across departments and withstand pressure, able to efficiently promote the implementation of work

5. Clear logic, strong execution ability, strong data analysis and problem-solving skills

BIPO Service (Singapore) Pte. Ltd.

EA License No. : 18S9180

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

This position supports global and local marketing campaigns by implementing digital sales, marketing, and logistics strategies across all of Bacha Coffee’s online marketplaces. The objectives include driving net sales while maintaining luxury market positioning. This role requires understanding of online marketplace platforms, branding, digital marketing, performance marketing, and knowledge of online luxury retail and digital platforms.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position will assist with the conception of campaigns, and management of online marketplaces, and has primary working relationships with the Design, PR, Marketing, Social, Operations, IT and Warehouse teams, as well as staff with similar roles within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (enablers, advertising etc.) as well as customers from online marketplaces.

Responsibilities

• Assist in the development and implementation of creative marketing plans aligned with the corporate strategy and brand image, across multiple marketplace platforms.
• Collaborate closely with internal and external teams including design, marketing, PR, social, to develop and implement marketplace related collaterals and plans.
• Maintain and develop good relationships with marketplace partners and stakeholders through regular contact.
• Manage project timelines of each marketplace campaign and new marketplace launches
• Ensuring marketing standards in each marketplace are adhered to and that marketing/design guidelines are respected by partners and marketplaces
• Working closely with the digital warehouse team and supporting the team on order fulfilment for self-run marketplaces
• Handling day to day paperwork and liaising with Finance, Warehousing, 3rd party couriers
• Assist in shipment tracking to ensure flow in self-run marketplaces
• Providing support to all internal teams in relation to relevant marketplaces
• Updating internal stakeholders, local and international marketing databases on a needs basis
• Continuously monitor, conduct regular reporting and data analysis to understand specific marketplace performance, identifying areas for improvements and optimisations.
• Stay updated, and sharing market trends, best practices and innovations, proposing ideas and initiatives and new marketplace potentials

Requirements

• Bachelor degree in Business, Marketing, eCommerce or a related field
• 2 – 4 years of proven experience in marketplace management, with track record of success in driving gross merchandise value GMV growth.
• Strong communication and interpersonal skills, with excellent command of English
• Proficiency in a second language is preferred.
• Meticulous, adaptable, creative thinker who can work independently in a fast-paced environment, managing multiple projects simultaneously
• Understanding of online marketplace platforms such as Amazon, Tmall, Lazada etc., including tools, technologies and best practices.
• Results-driven and able to work under pressure
• Experience working in the luxury industry would be a plus
• Problem solver, with strong time and project management skills
• Positive character who is able to pivot across multiple tasks

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Role: Regional Finance Manager

Location: Singapore, West

Overview:

As a Regional Finance Manager, you will be responsible for overseeing the financial operations of the across the Asia Pacific region, including Singapore, China, Japan, Korea, Indonesia, Thailand, and Vietnam. You will play a pivotal role in driving financial performance, ensuring compliance, and providing strategic financial insights to support business growth.

Key Responsibilities:

• Financial Management:Oversee the finance function for Singapore and provide guidance to Country Finance Leads in other APAC countries.
  Ensure accurate and timely financial reporting, including monthly closing, balance sheet reconciliations, and journal entries.
  Review financial statements, including sales, gross margin, and expenses.
  Manage cash flow and working capital.
  
• Tax Compliance:Ensure compliance with local tax regulations, including withholding tax and goods and service tax.
  Prepare and file corporate income tax computations.
  
• Audits and Compliance:Coordinate annual external audits and ensure compliance with internal controls and company policies.
  Prepare and submit Letter of Representation to the Group.
  
• Strategic Planning:Participate in annual budget exercises and transfer pricing questionnaires.
  Identify financial risks and opportunities to support business growth.
  
• Stakeholder Management:Liaise with internal stakeholders such as group treasury, internal audit, tax, and compliance.
  Interact with external stakeholders, including bankers, external auditors, tax agents, and government statutory boards.
  
• Special Projects:Lead the renewal of the Major Exporter Scheme every five years.
  

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field.
• Strong financial analysis and reporting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Knowledge of international financial reporting standards (IFRS).

About Company

Multinational provider of chemicals driven by fashion, automotive, and furniture industries.

If you are a highly motivated and results-oriented finance professional, we invite you to submit your resume to [email protected]

Roles and Responsibilities

• Reporting to the Team Manager, monitor and ensure product delivery velocity with good & transparent communication
• Be the leader of the unit spearheading new projects with goals / vision aligned with HoD's direction, together with fellow data scientists, under the 5 pillars in the team (Forecasts x 2, Pipeline, Optimization and Visualisation)
• Provide guidance to junior staff in SG office and nurture them with the aim to build up a solid support force for data science-related product development
• Be the Product Owner for OASIS data pipeline maintenance, initiate and coordinate deployment of enhancement whilst overseeing the overall stability of the pipeline
• Ensure all products are delivered without exceptional results and address failure with Product Owner within tolerance timeline
• Initiate enhancement of ONE in-house forecast solution with information provided by counterparts/front office through meetings, visits and inquiries
• Follow up on poor forecast accuracy locations and provide suggestions on how to improve the current logics and system
• Analyze forecast inquiries from local offices and RHQ, proposing enhancements to the current logics/models
• Respond to the forecast system users' inquiries with regards to the system forecast value background

Requirements

• Bachelor's Degree in Data Science, Analytics or Mathematics
• Good knowledge of Mathematics/Statistics/Computer Science/Machine Learning
• Proficiency in staff management and related managerial techniques
• Proficiency in Python/SQL, capable of working independently or as part of a team
• Proficiency in Cloud Platform (GCP is preferred)/ Google Suite (Apps Script is a plus)/ Github/ Jira/ Scrum framework
• Good knowledge of data engineering that covers data governance, database architectures and data pipelines
• Excellent communication skills, with the ability to present complex analysis to a non-technical audience
• Strong problem-solving and risk analysis skill to analyse ONE's internal system data as well as the forecast system background data
• Proficiency to review complex information, perform comparative analysis, and make recommendations based on findings
• Ability to perform BI analytics to present insightful messages with follow up actions
• Minimum 5 years' experience in SaaS product development preferred; shipping knowledge will be advantageous

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

• Project Management
• Building & Facilities Management
• Deliver solutions and maintain good customer relationship at all times
• Candidate must possess at least a Bachelor's Degree in Engineering/Building/Facilities Management or relevant disciplines
• Candidates must have at least 5 years of working experience in related field
• Execellent leadership and communication skills
• Have the ability to handle projects independently
• Able to commence work immediately or within short notice

Interested candidate please share your updated copy of resume at [email protected]

( For fast response please drop message at whatsapp number- +65 96310776 )

Requirement

• Candidates must have least 10 years’ experience in Production support in a banking environment.
• Candidates must have exposure to technical requirements analysis, planning, configuration management, and hands-on technical skills.
• Knowledge of ITIL concepts.
• Ability to analyse problems, provide short term, and long term solutions.
• Knowledge of SRE methodology for incident respond, application observability implementation.

Responsbilities

• Manage operating model to ensure support levels and effort sharing of operational tasks (e.g. monitoring of service availability and performance) with 1st and 2nd Level Support
• Execute required audits, controls (e.g. access rights), annual risk assessment in order to identify operational IT risks and manage related risk mitigations and actions. Manage IT Security process (e.g. firewalls) for service
• Managing the L2 Support for the day-to-day incidents/service requests and problems in the IT environment.
• Ensuring all SLAs defined for Production Support are met.
• Reviews and performs risk-assessment of operational changes affecting the owned IT-Service including the post-implementation review of the changes.
• Adjusts and approves release plans with the Application Responsible, ensuring all SLAs defined for Production Support are met. Identify hotspots and areas for continuous improvement.
• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations.
• Identifies and monitors operational risks of an IT-Operation Service according to Risk Management.
• Support DR/BCP activities in assigned application areas and ensure smooth and seamless completion of activity within regulatory guidelines.

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Ashwani - R. No: R1114530
__________________________________________________

Helius Technologies Pte Ltd (Licence No: 11C3373)

• A Competitive Remuneration Package
• Outstanding Career Advancement & Development
• Friendly Working Environment

We are looking for dynamic individuals who have the experiences in the building construction industry. If you are the one who are seeking a breakthrough for the career path, please join us!

1. Managing and leading project team, related the M&E matters.
2. Recommending right costing & budget to increase project profits
3. Conducting forecast budget and advise on actual profit or losses to management
4. Implementing bill of material (BOM) and project
5. Ensuring all safety matters requirements met
6. Ensuring project is completed within time frame and budget
7. Making material procurement schedule and planning
8. Liaise with all related stakeholder to ensure project efficiency and effectiveness
9. Quality control and monitoring of sub-contractor work standard, recommend and suggest improvement or made correction
10. Work closely with a Site Manager with the same areas of work
11. Execute, monitor and ensure the timely completion of the project
12. Liaise with the Consultant Representative on project matters
13. Coordinate with Project Manager on the project matters
14. Coordinate with all Subcontractors on matters pertaining to site and quality issues
15. Ensure all contractual requirements are complied with agreed procedures
16. Keeping track on variation and claims of contract and cost impact and feedback information to the Project Manager
17. Co-ordinate with QAQC Engineer to ensure quality performance of project to meet customer requirement.
18. Review project specifications, technical clarification and construction drawings
19. Coordinate with architect, structural engineer and M&E consultant and vendors to resolve construction and installation issues
20. Any other ad-hoc duties related to M&E assigned by management.

Requirements:

• Degree in Civil / Building Engineering with minimum 5 years experience in building and building construction projects
• Good communication and interpersonal skills
• Responsible, Positive Attitude and able to work well as a team
• Possess good initiative towards task given

Others:

• Employment Type: Full Time, Permanent Role (5.5 days)
• Work location: Site across Singapore

How to Apply:

Interested candidates, please submit your updated resume by using Apply Now button or email to [email protected]

*We regret only shortlisted candidates will be notified.*

Roles & Responsibilities

Responsibilities-

* Leader of the technical department to manage design consultant and cross-department coordination.

* Full responsibility for interpreting, organizing, executing, and coordinating technical assignments.

* Maintains liaison with units within the organization and individuals inside and outside of the organization

* Responsible for acting independently on technical matters about the field. Work at this level usually requires extensive progressive experience.

* Manages the technical department staff including C&S, Architectural, M&E and BIM with assistance of Archi, C&S, M&E Coordination Tean

Requirements-

* At least a Bachelor's Degree in Architecture or equivalent.

* 5 years of working experience in the construction industry (design) or related field.

* 5.5 Days Work at Construction Office

Duties and Responsibilities:

1. Reporting to Plating Manager, Manufacturing Director and also Managing Director.

2. Continuously improving productivity including yield loss reduction, cost reduction, achieving Company’s KPI, managing of production progress on a daily, weekly and monthly basis by analysing output, identifying issues, troubleshoot and sharing the results internally and also with HQ Japan and other overseas’ affiliated companies.

3. Coordinate and sharing plating process, technical support and know-how with headquarter in Japan to realize the efficiency and effectiveness of the productivity as a whole.

4. Effectively plan and manage the die-set, machines, materials, manpower planning, and production schedules in order to optimize production quantity and produce high quality products, by making the right decision so as to maximize the results.

5. Responsible for obtaining and executing new technology / machinery investment materials, data, information and plans, including department annual budgeting, long-term budgeting, and investment planning, analysis, justifying and sourcing.

6. Identify problematic equipment / processes / products for investigation, analysis, and discussion with relevant departments.

7. Create and explain presentation materials for daily meetings and monthly management reviews. Coordinate, incorporate and optimize comments and opinions from other Departments on related issues.

8. Participate in HQ Japan and oversea affiliated company’s technical meetings to exchange and sharing technical information, disseminating it to subordinates and executing improvement activities.

9. Optimizing production line scheduling and manpower planning in line with production planning schedules to achieve quality output.

10. All other ad-hoc duties assigned by management including but not limited to ISO related issues and plating process.

Requirements:

1. A bachelor's degree in any field with over 2 years of working experience in electronic components and in integrated circuit leadframes in the semiconductor industry of which with at least 2 years of working experience are related to etching or plating process.

2. Able to read and write Japanese at the business level as require to liaise with Japanese-speaking HQ personnel and overseas affiliated companies (please specify the JLPT level when applying).

3. Extensive knowledge of manufacturing processes, including integrated circuit leadframes, equipment and plating machine.

4. Confident in analysing and solving production-related problems and collaborating with other departments.

5. Able to travel for business engagement.

The Outlet Manager is responsible for the profitability of the outlet. He/She performs outlet-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance and back office support. He/She manages inventories, interacts with customers, wait staff and support employees to maximises revenue generation and enhance the customer experience. He/She oversees the recruitment, training and motivation of staff. He/She maintains high standards of quality control, hygiene, health and safety in the dining area.

• Administer purchasing and receiving procedures.
• Analyse service quality and customer satisfaction.
• Conduct staff performance assessment process.
• Contribute to innovation process within own scope of work in the business unit.
• Facilitate compliance with legislative and regulatory requirements.
• Foster service innovation.
• Identify and establish internal and external stakeholder relationships.
• Implement loss/risk prevention.
• Lead team to implement change.
• Manage and implement business continuity plans.
• Manage compliance with food and beverage hygiene policies and procedures.
• Manage cost and quality controls.
• Manage crisis situations.
• Manage food and beverage operations.
• Manage guest service.
• Manage site/outlet and equipment maintenance.
• Manage the customer experience.
• Manage training.
• Monitor income and expenses.
• Optimise workforce for service excellence.

JOB RESPONSIBILITES

* Responsible for Design and Project management

* Responsible for handling client and consultant, coordinate with consultants, client, and authorities for design matters.

* Assist in project planning, programming, implementation, monitoring, and coordination including quality, construction and cost management

* Oversee the shop drawings submissions and issuance, planning and control delivery of design schedule, monitoring the progress. Ensure projects are carried out according to approved drawings, specifications and standards, schedule and budget.

* Internal coordination with the construction and other departmental teams for their requirements, provisions.

* Participate in technical discussions with Japanese clients & suppliers

* To prepare schematic drawings, shop drawings and as-built drawings

* To calculate and perform cost estimation for HVAC system

JOB REQUIREMENTS

* Degree in Mechanical/Electrical Engineering or relevant disciplines from recognised institutions

* Min 10 years working experience in HVAC design for Industrial Project

* Should have hand-on experience in Auto CAD, REVIT, MS-Office

* Must be able to converse in Japanese

We are seeking a Strategic Development Manager for our client in the oil & gas industry to collaborate with department leaders in developing medium-and long-term business strategies. This role involves fostering business partnerships and aligning functional strategies with overarching business goals. The ideal candidate will communicate actionable plans that drive sustainable improvements in business performance and prepare the organization for future success.

Key Responsibilities:

• Partner with department leaders to develop medium-and long-term business strategies, offering expert guidance and sound judgment to enhance research and analysis.
• Foster business partnerships and provide consultation to align functional strategies with overall business goals.
• Communicate actionable plans that drive significant, sustainable improvements in business performance, positioning the organization for future success.
• Rapidly familiarize yourself with various business functions to identify process improvement opportunities that enhance revenue, lower OPEX and CAPEX.
• Design organizational structures that support strategic initiatives and process improvements.
• Oversee day-to-day execution of in-house consulting projects, ensuring internal stakeholder needs are met effectively.
• Prepare and deliver reports on organizational transformation progress to business leaders.
• Develop and implement management tools (e.g., action trackers) to help the organization achieve its ambitious goals with agility and minimal risk.
• Facilitate workshops with front-line employees and managers, motivating and coaching teams as needed.
• Collaborate with business leaders to implement bold changes that sustainably alter strategic, operational, and financial trajectories.

Requirements:

• At least 7 years of consulting or relevant experience in the chemical/petrochemical or oil & gas industry
• Bachelor Degree in business administration or change management
• Demonstrated leadership in driving organizational change, managing turnarounds, and creating effective operating models.
• Exceptional communication and presentation skills, with the ability to synthesize findings into clear recommendations for senior leaders.
• Highly self-motivated and organized, with strong analytical capabilities and a knack for conceptual thinking.

Interested applicants may submit your resume to Alycia Lim ([email protected])

We regret to inform that only shortlisted candidates will be notified.

Alycia Lim Hui Choo, R24124179

[email protected]

EA No: 23S2032

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the team

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

Job Description & Requirements

Key Duties and Responsibilities

As the Assistant Manager, EHS, you will be representing company in managing and overseeing all EHS related matters for construction, addition and alteration (A&A) and customer fit-out projects to ensure all legal and company EHS requirements are fulfilled. Additionally, you will also support country EHS manager in the management of operational EHS at the data centres.

· Manage and maintain full oversight of construction, A&A and customer fit-out projects to ensure company’s Group Minimum Standards (GMS) and any other

related company EHS standards and requirements, relevant statutory obligations and regulatory requirements, codes, and laws, are implemented, efficiently managed, and maintained throughout the duration of each project.

· Work in conjunction with the Contractor site management team to ensure the Project Safety Management System is implemented for construction and A&A projects.

· Conduct 6-monthly compliance audits for construction and A&A projects, prepare audit report and follow up on the findings with relevant stakeholders till closure.

· Attend daily Construction / A&A Project Coordination meetings led by Contractor Project Manager to ensure all safety matters are addressed for the activities scheduled.

· Collect and prepare monthly safety report for construction and A&A projects including required EHS metrics for data consolidation, e.g., man-hours worked, leading & lagging indicators, safety compliance status any other required information, etc.

· Work closely with and provide support to the Singapore Data Centre Operations Project Team and General Contractor in ensuring work activities are adequately planned and executed safely and in full compliance to applicable legal and company EHS requirements.

· Review and provide constructive input on projects as well as operational data centre related high-risk work processes and their relevant safety documents (e.g. risks assessments, safe work procedures, worker competencies, equipment licenses, etc); including the oversight of high-risk work execution (May occur on weekends / after office hours).

· Oversee all safety incidents or near misses that occur for projects and operational data centres to ensure they are duly reported and investigated in conformance with company Incident Management standards.

· Review injury/incident reports and investigations for completeness. In cases where dangerous occurrences or incidents with major injuries have occurred, to assist with onsite investigations within short notice.

· Perform regular EHS assurance walkdowns, task observations and inspections for project and operational data centre related activities; prepare findings report and follow up on actions till closure.

· Attend all essential project and operational data centre related EHS meetings / reviews and prepare meeting minutes as directed by the Country EHS Manager.

· Assist the Country EHS Manager in ISO45001 / BizSafe audits and certifications.

· Plan, develop and execute EHS programs, procedures and awareness activities for the Singapore data centres.

· Support any other EHS activities, initiatives and tasks as assigned by the Country EHS Manager for both projects and operational data centres.

Requirements

· Bachelor’s Degree/ Tertiary Level Qualification in Engineering or related fields.

· Minimum 8 years of EHS management experience in Construction / Addition & Alteration type of works (post WSHO registration), with at least 2 years of experience in managing EHS in operations.

· Have operational safety management and program development experience.

· Data centre, facility management or manufacturing related EHS experience is an added advantage.

· Must be a registered Workplace Safety and Health Officer (WSHO) with the Ministry of Manpower (MOM).

· Registered Environmental Control Officer (ECO) with the National Environment Agency (NEA), is preferred.

· Excellent communication and people skills.

· Good problem solving and analytical skills.

· Strong EHS technical knowledge and proficient in Microsoft Office.

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

About AO Psychology

AO Psychology is a holistic mental wellness psychology practice that integrates psychology, yoga, and holistic nutrition to provide comprehensive care for the mind, body, and emotions. Our services cater to individuals and corporate clients, and we aim to redefine mental wellness through a multi-disciplinary approach. In addition to these core services, we offer therapy room booking services, providing external therapists with access to fully equipped, professional spaces for hourly or monthly bookings.

Position Overview

We are looking for an organized, professional, and compassionate Clinic Manager/Receptionist to be the welcoming face and operational support for AO Psychology’s practice. This role is crucial in ensuring a smooth client experience, from scheduling appointments to managing clinic operations. The ideal candidate will have excellent interpersonal skills, a high level of organization, and experience managing the administrative needs of a psychology or wellness practice.

Key Responsibilities

Client Management & Reception Duties

• Greet clients warmly, ensuring they feel comfortable and supported upon arrival.
• Manage appointment bookings, cancellations, and rescheduling through phone, email, and online platforms.
• Answer phone calls, emails, and client inquiries, providing relevant information and directing to appropriate services.
• Maintain patient confidentiality and manage sensitive client information with discretion and care.
• Assist clients with any paperwork or forms needed before their sessions.
• Coordinate with therapists, nutritionists, and yoga instructors to ensure seamless scheduling across services.

Administrative & Clinic Operations

• Oversee the day-to-day running of the clinic, ensuring that all services operate efficiently.
• Manage the clinic’s appointment calendar and ensure accurate scheduling across psychology, yoga, holistic nutrition, and therapy room bookings.
• Process client payments, issue invoices, and maintain accurate financial records.
• Monitor office supplies, therapy materials, and ensure the clinic space is clean, organized, and welcoming.
• Track and order necessary inventory for clinic operations, such as office supplies and wellness materials.
• Ensure all rooms, including therapy spaces and common areas, are well-maintained and meet hygiene standards.

Therapy Room Booking Services

• Manage the scheduling and booking process for external therapists using AO Psychology’s therapy rooms.
• Ensure rooms are properly prepared and equipped for use by external therapists, including managing check-ins and check-outs.
• Assist external therapists with any inquiries or requests regarding room bookings and clinic amenities.
• Maintain accurate records of room usage and billing for external therapists.

Support to Practitioners

• Coordinate with psychologists, therapists, and other wellness providers to ensure they are informed of their daily schedules and any client updates.
• Assist in managing the flow of clients in the clinic, ensuring practitioners have adequate time between sessions.
• Support external therapists renting therapy rooms, ensuring they have access to necessary resources and a smooth experience.

Patient Records & Data Management

• Maintain accurate and up-to-date client files, ensuring that client information is securely stored in compliance with healthcare regulations.
• Handle clinic documentation, including client intake forms, consent forms, and follow-up notes, ensuring proper filing and record-keeping.
• Use practice management software to input client data, schedule appointments, and track attendance.

Marketing & Communications Support

• Assist in communicating upcoming workshops, seminars, or special events to clients.
• Help maintain AO Psychology’s social media presence by managing front-desk social engagement and sharing clinic updates with clients.
• Manage communications for feedback surveys and follow-up emails to enhance client satisfaction.

Qualifications

• Diploma in Business Administration or related fields
• Previous experience as a receptionist or clinic manager in a psychology or wellness setting is highly preferred.
• Excellent organizational and time management skills, with the ability to multi-task in a fast-paced environment.
• Strong communication skills, both written and verbal, and the ability to interact with clients with empathy and professionalism.
• Ability to handle confidential information with discretion and professionalism.
• Customer-service oriented, with a calm and friendly demeanor.
• High attention to detail and accuracy in handling administrative tasks.

Preferred Skills

• Experience with Plato scheduling software, Microsoft Office Suite, and basic bookkeeping.
• Experience in managing social media or helping with light marketing duties.
• Knowledge of psychology, mental health, or wellness services is a plus.

Benefits

• Competitive salary
• Access medical and holifay leave benefits
• Opportunities for professional development within a holistic mental wellness practice
• Supportive and positive work environment

How to Apply

Interested candidates should submit their resume and a cover letter detailing their experience and why they’re a great fit for the role to [email protected]

Work Location: Tuas Biomedical Park

Job Summary:

This role acts as the subject matter expert and leader for the XDC site Environment, Health & Safety (EHS). The role includes the review of the EHS aspects of facilities and equipment design, performing physical inspections, and supporting system testing and commissioning. The scope also includes the development of SOPs, design, and implementation of XDC EHS programs in preparation for the operation phase. Additionally, this role will support the Singapore facility EHS team when collaboration and support for business are required.

Responsibilities:

• Develop and implement EHS and security management systems, programs, and SOPs based on corporate EHS policies, standards, and local regulatory requirements.
• Support factory design review and provide professional and prompt input until acceptance.
• Liaise with the EHS team globally to implement best practices.
• Establish the ISO14001 Environmental Management System and ISO45001 Occupational Health and Safety Management System.
• Develop an Emergency Preparedness and Response plan in accordance with statutory requirements from SCDF and other regulatory authorities.
• Develop and implement an EHS Training program for employees and contractors.
• Develop and implement an EHS Inspection and Audit program, and track CAPA to closure.
• Manage EHS compliance of contractors on site.
• Perform any other tasks assigned.

Qualifications:

• Minimum bachelor’s degree in engineering or science.
• WSHO and FSM certifications, preferably with other relevant EHS certifications.
• Minimum 8 years of experience in managing EHS (preferably in the pharmaceutical or chemical industries).
• Proficient in local regulatory requirements and good industry practices.
• Experience in the implementation of ISO14001 or ISO45001.
• Able to work independently.
• Preferably have experience with WuXi Bio.
• Able to use English and Mandarin as working languages, as this role involves frequent communication with the site management in Wuxi, China.
• Effective in working in a team.
• Proficient in Microsoft Office (PowerPoint, Word, and Excel).
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills.

Job Description:

• Develop and maintain client relationships

• Clearly and effectively communicate transfer pricing concepts verbally and in writing.

• Simplify complex messages, highlighting and summarising key points

• Coach team members, recognise their strengths, and encourage them to take ownership of their personal development.

• Support business development and practice development activities within the team.

Requirements:

• Degree in Economics, Business or Accountancy or obtained relevant professional qualifications

• Min. 8 years of relevant experience in a public accounting firm

• Experiences in preparing transfer pricing documentation, tax value chain analyses, benchmarking, supporting with tax enquiries, project management and managing junior team members

• Sound judgement, including the ability to identify and evaluate risk issues and know when to involve others.

• Drive and enthusiasm for client service excellence with positive attitude; and

• strong people skills for engaging with a team of like-minded professionals

• Experience of working in a Transfer Pricing Team within a large international consulting firm

Job Description

As the Cleaning Operations Manager, you will have the following key responsibilities:

Supervision: Oversee the tasks of chambermaids, ensuring that they perform housekeeping duties systematically and uphold the cleanliness standards, including maintaining common areas in compliance with established work requirements.

Physical Requirements: Be physically capable of lifting objects weighing up to 25kg and pushing or pulling loads of approximately 100kg. Your role may also entail physically demanding activities such as carrying furniture, dusting, wiping, sweeping, mopping, waste handling, as well as basic gardening and grass cutting.

Effective Communication: Utilize excellent communication skills when interacting with a diverse range of stakeholders, including guests, employees, and third parties. Your interactions should consistently reflect positively on the hotel, its brand, and the company.

Manual Work: Engage in activities that require frequent bending, stooping, kneeling, standing, climbing stairs, and moving throughout the facility. You will also handle various objects and equipment to maintain the facility's cleanliness.

Administrative Tasks: Demonstrate proficiency in reading and writing abilities through the use of Microsoft Office software. This is essential for tasks such as completing paperwork, generating management reports, interpreting results, giving, and receiving instructions, as well as providing training as needed.

Safety Oversight: Ensure that all duties performed by Supervisors and Cleaners align with their job descriptions and adhere to all relevant health and safety requirements.

Requirements

To excel in this role, you should meet the following requirements:

Performance Under Pressure: Exhibit a strong willingness to perform effectively even under high-pressure situations. You should be self-motivated, possess high energy, and maintain enthusiasm for your work.

Flexible Work Hours: Be prepared to work flexible hours, including rotating shifts (7am to 3pm, 3pm to 11pm, or 11pm to 7am), weekends, and public holidays, as assigned.

Cleaning Expertise: Possess knowledge of cleaning and sanitation processes and standards.

Equipment Proficiency: Be skilled in the operation of cleaning machinery, including but not limited to Hi-jet, Single Dice, Ride on scrubber, Push behind scrubber, and Robotic scrubber.

Outdoor Work: Be willing to work outdoors, as some projects may involve outdoor environments.

Experience: Have a minimum of 2 years of experience in Hotel housekeeping or relevant roles within 5-star hotels.

If you meet these qualifications and are ready to take on the responsibilities of a Cleaning Operations Manager, we invite you to apply for this exciting opportunity. Join our team and contribute to our commitment to providing exceptional cleaning services while upholding the highest standards of quality and safety.

Job Description

1. Achieve targeted market share via technical excellence.
2. Ensure customers' satisfaction in technical aspects via technical support and customer relationship management.
3. Supporting in sharing latest technical trends and roadmaps internally and externally.
4. Aligning company’s latest technical roadmaps with customers.
5. Investigation of material modification to fit local requirements.
6. Leads and manages all technical matters related to back-end semiconductor materials, to ensure market leadership via technical competence.
7. Experience in handling Epoxy Molding Compound for assembly encapsulation transfer/ compression process and back end assembly.

Job Requirements

• Provide technical support to existing and new customers and to ensure our product functionality / feasibility for customers application.
• Attend customers' evaluation to assist customers in process optimization consideration for product manufacturability.
• Recommend suitable products and advise on design changes to existing products when necessary.
• Provide support in problem-solving activities.
• Provide customers' technical trend information / package trend to R&D for new product development.
• Project Management - to manage key projects to increase POA success rate.
• Product Management - to collect competitor’s information and customer’s future packaging trend.
• Involve in co-work activities to find collaboration chances with fabless, corporate R&D, machine makers, etc.
• Cluster Products Support - to support all other back-end materials during co-evaluation.
• Analyze customers’ requirements and set targets. Specification for new products and improved existing products according to customer requirement.
• Create activity / theme list for each theme/customer to monitor the ongoing activities and plan further actions required.
• Monitor the progress of each theme and ensure that progress is relative to set targets.
• Follow-up, monitor and determine suitable actions to achieve new project realization plan.

Our client is a leading provider of food, water, and environmental testing services across APAC region. Due to business needs, they are now recruiting a Laboratory Manager to be part of their Chemical Team for ongoing transformation projects. They are located in the East - easily accessible.

Duties of Laboratory Manager:

• Document, revise, and assess lab methods in collaboration with Quality, Operations, and Business Development teams.
• Contribute to strategic planning and projects to meet customer needs and expand lab capabilities.
• Plan and coordinate validation of chemistry test methods, reporting progress to leadership.
• Lead staff development, implement training programs, and conduct weekly technical training sessions.
• Monitor technical performance, ensuring competency through standardized KPIs and addressing any issues.
• Provide technical support across sites, resolving issues and ensuring smooth operations.
• Assess market needs for testing services and support budget planning and reporting.
• Maintain scientific integrity, ensuring quality control and resolving any technical issues.
• Lead customer communication, addressing technical inquiries and ensuring prompt resolution.
• Participate in technical audits, driving continuous improvement in Health, Safety, and Environment practices.

Requirements:

• PhD in Chemistry
• 10 years of relevant experience with Food Testing Lab and Commercial Testing Lab

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The incumbent will join a vibrant and dynamic team at the NUS College (NUSC) Development Office, playing a crucial role in shaping the future of our institution. This pivotal position involves overseeing vital functions such as data management, prospect research, gift stewardship, and administration – the backbone of the department. The incumbent will manage all aspects of donor and prospect databases, develop and implement policies, and coordinate gift processing and stewardship to ensure timely acknowledgement of all gifts. Additionally, they will provide support for event management, development communications, annual giving campaigns, major gift support, and outreach initiatives. Responsibilities may also include managing virtual and physical donor events, as well as crafting compelling development stories. If you are passionate about making a tangible impact and excel in a collaborative, fast-paced environment, join us in contributing towards the growth and philanthropic efforts of NUSC. Join us and be a part of something extraordinary!

Duties and Responsibilities:

Gift Management and Administration

• Develop and manage policies and procedures for the Development Office.
• Oversee the department’s gift fund registry.
• Oversee all aspects of gift processing at the College.
• Ensure that all donors are thanked in a timely manner for their gift to the College.
• Liaise between internal stakeholders to ensure gift requirements are fulfilled and funds are utilised in accordance to the gift purpose.
• Manage all physical and online mailing lists.
• Provide general administrative support to the Development Office as required.

Data Management

• Manage all aspects of donor and prospect database and serve as the department’s point person for all data management matters.
• Liaise with NUS Development Office on matters as it relates to the database from running reports, customised dashboards as well as data warehouse.
• Oversee all resources as it relates to giving-related statistics.

Prospect Research

• Assist in identifying and qualification of prospective major gift donors.
• Manage a coordinated prospect research effort including organising, tracking requests and conducting primary research.
• Collaborate closely with the Head of Development on developing cultivation plans for prospective donors.
• Oversee and manage the donor pipeline.

Gift Stewardship

• Lead in managing all aspects of the donor stewardship piece including donor reporting schedule, donor engagement and donor communications.
• Manage process for customised impact reports to donors and ensure that reports are produced in a timely manner.
• Liaise with internal stakeholders to collect and track information on impact of philanthropic gifts.
• Assist Head of Development in gift fund utilisation conversations with internal stakeholders.

Event Management Support

• Collaborate closely with the Senior Manager to manage all aspects of virtual and physical donor events – inclusive of budgeting, project scheduling, programme development, venue sourcing, preparing administrative briefs and ensuring a smooth programme for internal and external stakeholders.
• Coordinate event invitations as well as communication to donors, etc.

Development Communications Support

• Assist the Senior Manager in developing stories and content to engage community, donors and stakeholders. This includes social media, videos, collateral and website management.
• Design and craft proposals that align with the funding priorities of the College.
• Collaborate with the Development and the Communications team to compile an annual Giving Stories booklet.
• Manage the NUS College’s Giving email.

Major Gift Support

• Manage all back-end aspects of moving donors through the donor cycle.
• Collaborate with the Head of Development to develop cultivation and stewardship plans for prospects/ donors.
• Track progress on key milestones of cultivation and stewardship plans.
• Provide support for all major and principal prospect / donor meetings - including preparation of administrative briefs, booking venues, set up and tear down.

Outreach Matters

• Provide support on other Outreach matters, from time to time.
• Assist in outreach events such as open house, acceptance campaign, commencement, alumni reunion, etc.
• As required, work with other administrative teams on cross‐ functional projects as well as shared duties.

Qualifications

• A good degree with at least 2 to 6 years of working experience (preferred if in a similar role).
• Meticulous, analytical, organised, resourceful, independent and enjoy challenges.
• Excellent interpersonal, written and communication skills.
• Mature and adaptive and able to interact well with all levels of stakeholders.
• Must be a team player with the ability to build a collaborative working relationship with people at all levels.
• Proficient in Microsoft Office applications.
• Knowledge in Customer Relationship Management programmes (ie. Blackbaud, Raiser’s Edge, Salesforce, etc.), Mailchimp, Video Editing and Design Editing programmes will be an added advantage.
• Candidates with less experience will be considered for a lower level position.

The Clinic Manager (Executive / Senior Executive / Assistant Manager) will be responsible for overseeing the operations of assigned departments, managing resources and providing leadership to ensure an efficient, personalized service in a pleasant and comfortable environment. Plan, implement and support the hospital’s daily operational functions, including special projects.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

CLINIC OPERATIONS

1. Overall responsible in ensuring a smooth operation with focus on access to care, customer service and efficiency
2. Support the department and “walk the ground” to ensure patient services are delivered in a pleasant and comfortable environment. To manage patient crowd and mobilize manpower if necessary. This includes working with the Nurse Clinician in the daily operational needs.
3. Overall responsible in appointment management, which includes overseeing clinic appointment work queue, managing provider resource and appointment templates.
4. Oversee patient feedback and frontline personnel as assigned. Train staff to rectify service lapses and develop alternative plans. Encourage and reinforce the Speak Up for Safety Culture through planned communication sessions.
5. Streamline work processes, maintain operational and service standards in clinics, working closely with Nurse Clinicians, Doctors and other departments.
6. Collaborate with A&E, Inpatient, Peri-ops and support departments to ensure safe and seamless patient and information flows. Design initiatives and improve patient-centric work processes.
7. Responsible for preparation, review and updates of key performance indicators and management reports in alignment with the hospital’s strategic plans / YH Unified Care Model.
8. Identify service discrepancy trends/ issues and provide recommendations to SOC Services HOD.
9. Ensure that clinic assets are in optimal working condition; through planned review cycles and collaboration with users, BME and FM teams. Facilitate the review of budget-related matters with Service Operations.
10. Ensure accurate billings of services in clinics.
11. Ensure systems used in clinics are in optimal working condition; through review of system enhancement and troubleshooting of system issues.
12. Monitor and facilitate improvement projects through regular reviews with stakeholders.
13. Assist the Clinical and Operations HOD in the review, implementation and enforcement of Business Continuity Plan (BCP) and Data Protection measures (PDPA).
14. Participate in risks review initiatives (Enterprise Risk Management, Hazard Identification, Patient Safety Walkabout) with stakeholders and execute measures to mitigate risks.
15. Draft, review, update and implement Department SOP and SWI according to MOH guidelines and YH Policies.

(B) GENERAL

1. Be a leader in embracing change.
2. Align department’s goals with the business goals of the hospital.
3. Support staff development, build and groom a strong team with succession planning.
4. Support all corporate activities, as well as motivate and encourage staff participation in community projects.

JOB REQUIREMENTS

1. EDUCATION, TRAINING AND EXPERIENCE

• Basic Degree
• Knowledge of hospital operations would be preferred
• Experience in a supervisory role would be preferred
• Good communication and interpersonal skills
• Possess positive attitude, initiative and keenness to learn
• Possess strong analytical, good interpersonal and communication skill

1. SPECIALISED TRAINING

• Knowledge of computer software
• Knowledge of statistic

ABNORMAL PHYSICAL WORKING CONDITION

Be able to respond to emergency recall depending on exigencies of services

• Attend site visits and tender show round
• Propose and design simple yet sustainable landscape designs for specified sites
• Prepare quotes and landscape maintenance reports
• Coordinate work orders with ground crew
• Dealing with complaints from client on site
• Prepare maintenance schedule
• Monitor and recording of site staff attendance
• Handling few projects assigned and coordination
• To be responsible for the administrative and operational for landscape project aspects, including liaise with customers for project requirements and progress

Requirements

• Degree/Diploma in Horticulture, Arboriculture or other related fields with minimum of 1 yr experience in landscaping industries
• Required language(s): English, Chinese (in order to deal with complaints from Chinese speaking client on site)
• Dynamic and energetic
• Good team player with ability to lead and multi-task
• Committed to work
• Required Skill(s): Microsoft Office
• Excellent interpersonal and communication skills
• Prefer candidates with horticulture or arborist knowledge
• On-the-job training provided
• Entry level candidates with the revelant Polytechnic / WSQ Diploma / Degree are welcomed

Working Hours and Office Location:

• 5.5-day work week
• Office location: Mandai Estate
• Work location: Various Sites