Total 26,231 service centre manager job vacancies in Others category in Singapore

How will I help?

You will support the Regulatory Reporting team with focus on accurate, complete and timely computation of MAS regulatory ratios and submission of regulatory returns. You will be required to support the team in ensuring that the Bank is compliant with MAS regulatory reporting requirements and compliment the internal control culture associated with regulatory reporting, while enabling change to technology platforms and business processes.

The role also encompasses:

• Compliance with all applicable laws and regulations in the computation of regulatory ratios and submission of MAS regulatory returns. You must have, and maintain good understanding of the reporting requirements and be able to articulate complex details to non-technical senior stakeholders, team members (on and off-shore), as well as third party vendors where required. Collaboration with all stakeholders is essential for success in this role.
• Effective oversight on MAS regulatory reporting processes: ensure robust controls are in place and aligned with governance and controls framework.
• Accurate, complete and timely submission of MAS regulatory returns, including GL reconciliation, consistency across returns, and variance analysis.
• Management of BAU and finance projects (including system enhancements and new MAS reporting requirements) with the objective of ensuring continuity of compliance to regulatory reporting requirements and enhancement of data quality and process efficiency

What do I need?

This role is suitable for qualified accountants; or someone with proven record in MAS regulatory reporting and strong academic record/an academic degree from a well-recognized institution. You will likely have:

• Strong analytical and data management skills;
• Finance related work experience in banking sector;
• Experience in MAS regulatory reporting activities in financial industry;
• Strong working knowledge of the suite of MAS regulatory reporting returns, requirements, co-dependencies and inter-relatedness;
• Ability to lead and drive change initiatives with a structured and focused approach; and
• Effective team and stakeholder management skills and experience in an international environment

What’s it like to work here?

When you join, you’ll become part of the broader Westpac Group family – where we aim to be a friendly, switched-on team working for a single purpose - Creating Better Futures Together – it’s what we do, who we are and why we come to work every day. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. Within the Westpac Group, you will be part of the Institutional Banking division, where our vision is to be a high performing and innovative institutional bank, committed to enabling the growth of our global clients, our economy, and delivering sustainable shareholder returns.

As an Assistant Manager/Manager in the HR Strategy and Development Department, you will be part of a dynamic team that plays a key role to lead the review and implementation of organisation-wide compensation and benefit policies, to attract and retain a committed workforce who are passionate about sustaining Singapore as one of the world’s best living environments.

Your responsibilities include but are not limited to the following:

• Review and implement organisation-wide salary and benefits framework and policies to ensure market relevance and competitiveness, to meet evolving needs.

• Work closely with other departments in HRODD to resolve complex compensation and benefits issues as well as implement solutions due to changes in policies/guidelines.

• Partner with our outsourced HR service provider to conduct post verification of claims monthly and ensure compliance with our claims policy/guidelines.

• Collaborate with our outsourced IT and payroll vendors to enhance HR systems and processes in response to policy changes or day-to-day payroll/claims related issues.

• Review work processes to improve process efficiency through digitisation and automation.

• Any other ad-hoc projects such as assisting in the administration of National Day Awards and processing of bonus payments.

[What we are looking for]

• Strong organisational, collaborative and interpersonal skills.

• Meticulousness and adaptability.

• Able to work in a fast-paced and dynamic environment with the ability to prioritise and manage multiple deadlines effectively.

• Have good written/verbal communication skills and be able to collaborate well across teams.

• Strong critical thinking and analytic skills, adept in quantitative analysis and data management, and proficiency in MS office applications especially Excel.

• Experience managing HR systems and/or familiarity with Workday will be an advantage.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to Careers@gov at https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Assistant-Manager-Manager--Rewards-Management----Contract_JR-10000032234

The HR Operations Department (HROD) ensures HR processes are optimised and carried out in compliance with policies and service standards. As an Assistant Manager/Manager in HROD, you will work in partnership with line departments to support Human Resource (HR) functions, ranging from Extension of Contract, Retirement, Re-employment, Recruitment of Casual Staff, payroll and claims matters

Your responsibilities include but are not limited to the following:

• Review and enhance HR processes and provide HR data insights by leveraging technology and other innovations to achieve HR operational excellence and improve stakeholders’ experience.

• Attend to HR related requests or queries from external and internal stakeholders.

• You may also be involved in any other duties as assigned from time to time.

[What we are looking for]

• 2- 3 years of relevant working experience, preferably in the areas of Human Resource.

• Proficient in Microsoft Office Tools.

• Good written and verbal communication skills.

• Able to work independently, collaboratively and under tight deadlines.

• Meticulous with an eye for detail.

• Organised, proactive and able to multi-task.

• Resilient.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to Careers@gov at https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Assistant-Manager-Manager--HR-Operations-Department----Contract_JR-10000032239

COMPANY DESCRIPTION

With a capacity of around 430 beds, Peacehaven provides compassionate, individualized, holistic care to all without discrimination. We offer a comprehensive gamut of services to care for the sick, frail and elderly who have physical or mental disabilities with minimal or no appropriate caregiver support at home.

Peacehaven has also been awarded the bizSAFE level 4 status which affirms our commitment to safety and health standards at the workplace.

The Salvation Army, Singapore - Peacehaven Nursing Home

RESPONSIBILITIES

• Develop and implement the Centres' Business Continuity Management Programme.
• Oversee daily operations of the Centre, ensuring compliance with licensing standards.
• Collaborate with key partners to plan, monitor, and implement programs and schedules effectively.
• Supervise referrals to daycare services and ensure optimal utilization of those services.
• Work closely with the Nursing Department to provide optimal care to clients and families.
• Manage and monitor the annual budget to ensure optimal resource utilization and allocation.
• Maintain and update all operational documentation for audit purposes.
• Ensure the safety and security of the day centre environment for clients, staff, and the public.
• Ensure staff adherence to regulations and policies, and manage disciplinary actions.
• Ensure adequate staffing in accordance with Agency of Integrated Care's guidelines.
• Manage staff performance review and annual appraisal.

• Degree in Healthcare related preferred.
• A minimum of 3 years of supervisory experience in healthcare or senior care settings.
• Required to travel between the three centres.

Work Location(s)

Peacehaven Changi Day Centre

7 Upper Changi Road North Singapore 507705

Peacehaven Bedok Day Centre

Block 121 Bedok North Road Singapore 460121

Peacehaven Bedok Arena

Block 187 Bedok North Street 4 Singapore 460187

Working Hours

Under normal circumstances the hours of duty will be as follows:

8.30am to 5.45pm (Monday to Friday)

We are now looking for a Reservation Manager to join our enthusiastic and passionate opening team at Brasserie Astoria.

In 2021, the Frantzén Group opened Brasserie Astoria in the former Astoria cinema in Stockholm, a place with a history of international glory as the it spot for urban Stockholmers to socialize back in the 20s and 30s.

The Astoria in Singapore seeks to recreate the international and sophisticated experience with a strong focus on warm, knowledgeable service.

Key Responsibilities:

• Reservation Management: Handle and oversee all incoming reservations via phone, email, and online platforms. Manage and update the reservation system to ensure accurate booking details and availability.
• Guest Interaction: Provide outstanding customer service to guests, addressing inquiries, special requests, and concerns in a professional and courteous manner.
• Event Coordination: Assist with planning and coordinating private events, such as parties, corporate functions, and special occasions. Work closely with clients to understand their needs and ensure the successful execution of events.
• Seating Arrangements: Optimize seating arrangements to maximize restaurant capacity while maintaining guest comfort and satisfaction. Coordinate with the front-of-house team to manage table assignments and minimize wait times.
• Reporting and Analysis: Prepare and analyze reservation and event reports to identify trends and make data-driven recommendations for improving service and efficiency.
• Team Collaboration: Work closely with the restaurant management team, including servers, chefs, and other staff, to ensure smooth operations and high-quality service.
• Training and Development: Train and mentor junior staff members on reservation procedures and customer service best practices.
• Problem Resolution: Address and resolve any issues or conflicts related to reservations or events in a timely and effective manner.

Qualifications:

• Experience: Prior experience in a reservation or guest services role, preferably in a high-volume restaurant or hospitality setting. Experience in event coordination is a plus.
• Skills: Excellent communication and interpersonal skills. Proficiency in reservation software and Microsoft Office Suite. Strong organizational and multitasking abilities.
• Attributes: Detail-oriented with a customer-focused approach. Ability to work under pressure and handle difficult situations with grace and professionalism.

Job Description

· Plan schedules for specific needs such as periodic cleaning timetable, utilizing available manpower and equipment

· Coordinate, direct and monitor the cleaning operations in the company’s portfolio

· Effective management of operations executives and site supervisors to ensure delivery of operations covering all required areas.

· Regular visits to company’s cleaning sites to monitor standards of cleanliness, to establish and implement work quality and meet the evolving needs of clients

· Understand and build excellent relationships with stake holders, promoting good reputation of the company.

· Provide training to new staff in relation to expected standards and quality of cleaning, health and safety requirements and handling of equipment and machinery.

· Oversee the servicing and maintenance of cleaning equipment

· Maintain supplies of cleaning materials and equipment and placing orders to maintain stock levels

Job Info:

• Working Days: 5 days/week
• Working Hours: 44 hours/week
• Location: Island wide

Job Description:

• Achieve both the sales and qualitative objectives set for stores.
• Build, motivate and manage the team, define and build the necessary structure.
• Establish plans and allocate the daily tasks to team members.
• Manage, train and motivate the team.
• Motivate and improve the service level according to company directives by continuously evaluating the quality of service/messages and give individual feedback to the team of store staff.
• Train and coach the store staff to respond in a manner that corresponds to company directives.
• Organize and optimize the smooth running of the store in accordance with the service directives.
• Anticipate the requirements for each area of activity and ensure continually adequate stocks, place orders, check the deliveries.
• Define the optimal delivery plan (frequency/cost/product availability) and optimize the stock holding areas.
• Interface with Management and other departments; Establish annual sales and work level forecasts and provide necessary info/reporting to management or other departments as required.
• Any other ad hoc duties assigned.

Please submit your updated resume by using the APPLY NOW BUTTON

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*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

· Bachelor’s or Master’s degree in engineering/Technology or related course.

· 12-18 years of relevant experience in Temenos Transact

· Development experience in T24 platforms and provide solutioning expertise to the Dev team.

· Good understanding of T24 – Pricing domain/Products/related domains.

· Working experience in wealth management and customer self-service platforms.

· Ability to engage stakeholders to elicit business requirements, document the requirements and prepare functional specification documents.

· Strong communication and stakeholder management,

· Strong team player with the ability to take ownership and deliver independently.

· Good understanding on tools such as JIRA, confluence etc.

about the job

• Growing the wealth of high net-worth individuals and providing professional services for their banking needs; including insurance and investment across the following markets ((North Asia, Malaysia, Indonesia, ROW, India market etc.)

about the manager/team

Working alongside a competent team, you will have to opportunity to grow in the banking space.

skills and experience required
A degree is minimally required with 3 years of experience in the Banking & Finance Industry. Importantly, you should come with good track record in sales/current portfolio of clients.

To apply online please use the apply function

(EA: 94C3609/ R21103354)

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Assistant Manager, Relationship Management, Global Incorporations based in our Vistra, Singapore office. This is a full-time and permanent position reporting to the Director, Relationship Management, Global Incorporations.

Key responsibilities:

• Act as an ambassador and main point of contact for clients
• Make cold calls to potential clients to sell offshore companies and related professional services
• Be an account manager and upsell Group's services to the existing client base
• Assist clients in the setting up of companies in different offshore jurisdictions
• Day-to-day pre and post incorporation of companies
• Work with professional intermediary firms like lawyers, bankers and CPAs
• Ensure corporate regulatory and KYC compliance
• Other ad-hoc work duties as assigned

Key requirements:

• University or Polytechnic Graduates from Business Administration or Mass Communications or relevant discipline
• 3-6 years of relevant work experience (On-the-job training will be provided)
• Client service and engagement experience
• Proficiency in Microsoft Office
• Eloquent communication skills
• Good to have: Use of Salesforce and Viewpoint, communication in Mandarin
• High professional integrity
• Positive attitude, team player
• Willing to learn and able to work independently
• Strong team player

Job Description:

• Supervises and coordinates activities of the employees to ensure that the club is running efficiently and profitably.
• Directly supervises various employees on a daily basis in all departments.
• Carries out supervisory responsibilities in accordance with company policies and applicable laws.
• Ensures the hospitality of the guest.
• Assists in interviewing, hiring, and training applicants/employees.
• Plans, assigns, and directs work.
• Appraises good performance of employees.
• Coaches poor performance of employees.
• Addresses complaints and resolves problems.

JOB REQUIREMENTS

• 3 to 7 years of progressive management experience in a full service club.
• Strong guest service and leadership skills.
• Strong coaching skills and team building experience.
• Ability to handle multiple tasks and prioritize work load in a deadline-driven, demanding environment.
• Must be organized, self-motivated, and proactive with strong attention to detail.
• Must have food and beverage knowledge.
• Proficient computer skills including POS, Inventory and Cost Control applications.

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

The Commercial Contracts Manager will in large part work with and support the APAC sales organization. This individual contributor position will be responsible for managing, negotiating and otherwise facilitating sales agreements while ensuring that ZOLL is protected from unnecessary risk. Candidates for this position will have solid experience in the creation, negotiation, administration and monitoring of a variety of commercial agreements including Sales Agreements, Evaluation Agreements, Rental/Lease Agreements and RFP/RFI/Bid & Tenders Terms and Conditions.

Essential Functions

• Draft, review, and negotiate a variety of sales and related agreements including: purchase agreements, distribution agreements, SaaS agreements, services agreements, business associate agreements, data protection addenda, partner agreements, and proposals, among others.
• Coordinate and manage the entire negotiation process for sales agreements from beginning to end.
• Identify issues that vary from corporate standards to ensure accuracy and compliance, recommend appropriate modifications, and engage and collaborate with internal stakeholders in the sales, finance, marketing, product, operations teams, and other internal teams as may be required.
• Ensure that all negotiated agreements have been approved and comply with Global Sales Contract Management Department, Compliance, Legal and ZOLL policies and procedures.
• Assist in the further development of a playbook which will advise available fallback positions to provide initial responses to customer redlines.
• Mentor and train Contract Specialists (as hired) in development of redlining, drafting, and contract negotiation skills.
• Assist with and/or handle internal training presentations with respect to department processes and company policies.
• Work closely with Senior Director, Global Sales Contract Management to identify, lead, and manage assigned department projects.
• Perform other related duties, tasks and responsibilities as required from time to time.

Skills/Education Requirements:

• Bachelor's degree, Law Degree preferred
• 5 + years of demonstrated experience working in a high-volume contract administration department reviewing, drafting and negotiating a variety of commercial agreements, preferably for medical devices.
• Experience working directly with sophisticated clients, meeting business deadlines, and prioritizing competing projects
• Strong understanding of legal terms and contract formation is required, including a strong facility with indemnity, intellectual property, warranties, liability, termination, and remedy provisions.
• Excellent negotiator with strong influencing skills that can plan, manage and conduct negotiations on a non-confrontational, constructive basis.
• Demonstrated ability to communicate complex legal issues and solutions to clients clearly and succinctly and develop credibility at all levels of the business organization.
• Excellent writing skills and ability to clearly, concisely and precisely communicate.
• Excellent analytical skills and ability to pragmatically and creatively resolve key issues.
• Exceptional attention to detail and focus on accuracy, consistency and completeness.
• Highly proficient in Microsoft Office applications, Adobe Acrobat, and ability to learn software packages.
• Experience with Salesforce.com and DocuSign.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

• Manage and allocate workers, equipment and transport effectively to various project teams
• Motivate and lead workers
• Handle dormitories and vehicle matters, including traffic or worksite accidents and necessary repair works for our fleet of vehicles
• Provide directions & resolutions to daily operational issues
• Minimum 5 years’ experience in construction industry

· Coordinate with other departments, such as procurement and quality control, to streamline production processes.

· Schedule and assign tasks to production workers to optimize efficiency.

· Monitor and enforce safety regulations and proper use of equipment.

· Implement and maintain quality control procedures to ensure the production of high-quality food products.

· Conduct regular inspections of the production process to identify and address any deviations from quality standards.

· Collaborate with the quality control team to resolve any quality-related issues.

· Monitor and manage raw material and finished goods inventory levels.

· Coordinate with the procurement team to ensure a steady supply of raw materials.

· Implement inventory control measures to minimize waste and losses.

MOM LICENSE NO.:16C7994

EA REG. ID: R1983060

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Job Profile Summary:

Reporting to Lead, Manpower Development, you will drive recruitment and manpower growth through conceptualizing innovative schemes and initiatives that will aid the agency leaders in recruiting and retaining talented individuals as Financial Consultants (FC) and Wealth Manager (WM).

You will also be responsible for formulating policies and processes, enhancing current workflows, as well as provide data analysis in recruitment, performance management and attrition of new reps.

Job Description:

• Responsible for operational efficiency of all manpower processes with main KPI to cut down onboarding time of all standard and non-standard cases.
• Collaborate and influence various stakeholders from Compliance, Distribution Risk and Manpower Operations to cut down TAT.
• Enhance effectiveness of current onboarding system support for Agency Leaders.
• Take on new recruits sourcing to onboarding end to end system build.
• Updates all policies to be in line with company and/or industry changes to ensure that regulatory requirements are adhered to.
• Provide data management and analytics support to the various stakeholders in the areas of manpower, recruitment, and new FC productivity, as well as develop dashboards for management reporting.
• Interchange duties with other MDMs in-charge of MAP, Sprinter scheme, IAP and PruVenture.

Who we are looking for:

Competencies & Personal Traits

• Creative and analytical mind
• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Good presentation and negotiating skills
• Strong stakeholder management skills in influencing and persuasion
• Dynamic individual who strives in fast moving environment
• Possess strong self leadership qualities and a mind towards excellence
• Good with numbers, and adept in MS Excel

Working Experience:

• Minimum 3 years of working experience in agency management or recruitment and talent acquisition related work

Professional Qualifications:

• CMFAS certification is an advantage

Education:

• Degree in any discipline

Language:

• Strong command of the English language

Work Format:

• Hybrid

Job Responsibilities

1. Oversee the day-to-day operations of the assigned ships thereby taking necessary actions and decisions to maintain asset value of the ships, statutory compliance, budget management and timely technical assistance to ensure seamless flow of business operations.

2. Provide guidance and solutions on technical issues for optimal performance of ships thereby meeting the service requirements in a cost efficient manner.

3. Plan, coordinate and implement major repairs, dry-dockings and vessel retrofit upgrades.

4. Make accurate budgeting and managing ships within the approved budget.

5. Coordinate with procurement and contracts department to ensure timely supply of spare parts and consumables to ships.

6. Ensure ships are managed in compliance with all Flag state, Classification society and Port State requirements.

Job Requirements

1. Experience in Dual Fuel (DF) Vessel management, new build vessel deliveries and has sailed as an Engineer on ships with DF propulsion systems.

2. Minimum 10 years relevant vessel manager / superintendent experience with global liner firm, apart of Technical Superintendent.

3. Experience as Chief Engineer onboard ocean-going vessels / Class 1 CoC Master Mariner with prior sailing as Master

4. Digital fluency skills - IT knowledge of Microsoft tools (excel, word, powerpoint)

5. Good communication skills - written and spoken.

6. Knowledge of Planned Maintenance Systems, technical, procurement and logistics processes

7. Growth and learning attitude

8. Strong leadership and people management skills

* Salary and appointment will commensurate with experience

· Bachelor’s or Master’s degree in engineering/Technology or related course.

· 8- 12 years of relevant experience in Temenos Transact

· Development experience in T24 platforms and provide solutioning expertise to the Dev team.

· Good understanding of T24 – Pricing domain/Products/related domains.

· Working experience in wealth management and customer self-service platforms.

· Ability to engage stakeholders to elicit business requirements, document the requirements and prepare functional specification documents.

· Strong communication and stakeholder management,

· Strong team player with the ability to take ownership and deliver independently.

· Good understanding on tools such as JIRA, confluence etc.

ExodusPoint Capital, founded in 2017 by Michael Gelband and Hyung Lee, began managing investor capital in 2018. The firm employs a global multi-strategy investment approach, seeking to deliver compelling asymmetric returns by combining complementary liquid strategies managed by experienced investment professionals within a robust risk framework. ExodusPoint brings together an accomplished team with hands-on experience running multi-manager businesses to create an institutional investment management firm.

We are looking for a Discretionary Strategies Portfolio Manager to join our team in Singapore. This person will be responsible for managing a portfolio of financial assets on behalf of the firm, ExodusPoint Capital.

Responsibilities:

• Develop rigorous and disciplined investment processes including idea generation, trade structure, portfolio construction and risk management, among other

Qualifications:

• Excellent investment track record with defined risk framework and parameters
• Experience with investment strategies focused on alpha generation and attractive risk-adjusted return profile throughout the investment cycles
• Min. 2 years of experience of managing institutional size capital in a hedge fund or proprietary context
• Min. 2 years of experience with responsibilities for creating, implementing and risk managing discretionary investment strategies in liquid public securities and derivatives
• Strong analytical and quantitative skills with attentions to details

Job Responsibilities

• Overseeing the design, implementation, and maintenance of IT infrastructure onboard vessels and at onshore facilities including networks, hardware, software, servers, and communication systems.
• Managing communication systems such as satellite communication, radio communication, and other data transmission systems to enable effective real-time communication between vessels, shore offices, and other stakeholders.
• Implementing robust cybersecurity measures to protect vessels and ensuring compliance with industry regulations and standards for data protection.
• Work closely with Fleet division for Vessel related project
• Lead and guide Fleet IT team

Job Requirements

• Bachelor’s Degree Information Systems or Diploma with min 8 years’ experience in multiple database technologies, operating systems and managing database team.
• Strong technical knowledge on both IT and OT equipment onboard vessel

About us:

Greybox is an award wining premium coffee brand, founded in 2016. We source beans from the best growers in the world, which scored over 80 points by Specialty Coffee Association. We roast the beans in small batches, aiming to bring the best in the cup. To stay ahead of the coffee trends, we work with champion baristas for training, and do our best to serve to coffee lovers.

Manager / Head Barista / Barista Job Description:

As a Coffee Barista, you'll play a pivotal role in creating delightful experiences for our customers by crafting exceptional coffee beverages.

Your primary responsibilities include:

1. Drink Preparation: Expertly preparing various types of coffee and non-coffee beverages according to recipes and customer preferences. Tailoring coffee orders to meet specific customer requests, such as adjusting sweetness levels, milk alternatives, and flavorings.
2. Customer Service: Providing friendly, efficient, and personalized service to customers.
3. Equipment Maintenance: Operating and maintaining coffee equipment, including espresso machines, grinders, brewers, and other tools. Ensuring equipment cleanliness and functionality.
4. Quality Assurance: Upholding high standards of quality in every aspect of coffee preparation, including coffee bean selection, grinding, tamping, and extraction.
5. Cleanliness and Organization: Maintaining cleanliness and organization in the coffee bar area, including workstations, serving counters, and dining areas. Adhering to food safety and hygiene standards.
6. Inventory Management: Assisting with receiving, storing, and rotating stock as necessary.
7. Team Collaboration: Working collaboratively with other team members, including fellow baristas, kitchen staff, and management.
8. Upselling and Promotion: Recommending additional menu items, such as pastries, snacks, or merchandise.
9. Continuous Learning: Staying informed about coffee industry trends, new brewing techniques, and specialty coffee varieties. Participating in training sessions and workshops to improve coffee knowledge and skills.

Requirements:

• Prior experience as a cafe barista is preferred. Those with relevant experience working in a FnB setting are welcome to apply.
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail and a passion in making various coffee drinks.
• Available to work shift hours which include morning, afternoon, weekends, and public holidays

Benefits:

• 5 days work week
• Overseas Training Opportunities
• Medical insurance
• Employee discounts
• Partner meals and discounts
• Career progression pathways available

Join our team and become part of a vibrant coffee culture where your passion for coffee and dedication to customer satisfaction can shine!

Position Purpose

• Develop day-to-day operations plan and objectives for assigned area

• Supervise and monitor operation team’s performance and compliance of day-to-day operations

• Manage restaurant profitability by optimizing costs & controls

• Train & develop Assistant Managers, Kitchen & Service StaffsResponsibilities• Restaurant Operations

• Plan, review and execute inventory management and control and to make purchases and stocks based on sales volume

• Oversee the execution of cash management through validation of accuracy by conducting check on cash float, change, documentation and collection

• Plan and manage staff scheduling and deployment to maximize efficiencies• Plan, organize and execute a training system for all staff & MTs

• Restaurant Management & Planning

• Review service processes and provide recommendations for service enhancement with collaboration with Kitchen Operations to address service issues

• Collaborate with Kitchen Operations to plan for manpower required per shift and to arrange back-ups as required

• Preparation of long term plans such as scheduling and hiring plans by carrying out daily and mid-term manpower planning through forecast of demand fluctuation, holiday planning, employee movement and attrition and to advise VPA/VPO on the manpower projection for the restaurant

• Execute marking efforts based on marketing plan developed for each concept• Support recruitment effort for restaurant staffs

• Enforce standards and manage restaurant operating costs and profitability• Business Development

• Build strong partnership with landlord, suppliers and relevant authorities• Quality Assurance & Control

• Monitor restaurant quality, service, cleanliness and value

• Oversee operations to ensure compliance to SOPs, safety regulations, implementation policies and guidelines in the restaurant

• Manage quality control activities in line with quality assurance standards and procedures

• Investigate causes and reasons for customer complaints

• Determine corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Lead team by providing guidance, support and motivation

• Train and develop assistant managers, service, kitchen and kaiten staff

• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor

• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

Job Description

· Manage daily operations of job site including quality, safety , environment and health

· Comply and accomplish contract obligation at site without liquidation damages incurred. Assist in coordinating and liaising with clients at project sites

· Hire and retain manpower needs

· Ensure accuracy of daily attendance reporting. Communicate assigned cleaning duties to the cleaning team

· Conduct regular check on the quality of work produced by cleaners to upkeep the cleaning standard

· Keeping / ordering stocks ensuring inventory at optimal level

· Any job duties assigned by management or any authorised personnel. Monitor cleaning operations to ensure quality service delivery

Duties & Responsibilities

• Achieve sales & sell-through objectives for your commercial category in the region.
• Propose and implement adequate commercial actions to increase the overall business.
• Act as a coordinator between the LVM Paris Department, Country Management and Store Managers.
• Formulate and coordinate launching plans and follow-up strategies.
• Organise and manage adequate buying / transfer / reorder policy.
• Report efficiently to the Department Head, Country Managers and LVM Paris Department on quantitative and qualitative aspects and key data of the business in the region.
• Develop knowledge of the markets, gather and provide marketing information and comments to LVM Paris on sales, products, prices, consumer behaviour, customer needs, trends, competition.
• Organise and conduct the products training policy, perform trainings with the tools received from LVM Paris. Create tools as a complement, to identify training requirements.
• Collaborate with the Logistics Department to ensure that all conditions are met for a smooth delivery process.
• Work with the Visual Merchandising Department / Store Projects Department on the instore display policy.

Key Qualifications

• At least 8 years of extensive experience in merchandising & luxury retail
• High proficiency in MS Office, particularly in Excel
• Good analytical and organisational skills
• Proven ability to communicate, convince in writing and verbal
• Good leadership skills and the ability to motivate and develop team
• Professional presentation skills
• Resilient with the ability in dealing with ambiguity and stress

· Bachelor’s or Master’s degree in engineering/Technology or related course.

· 18+ years of relevant experience in Temenos Transact

· Development experience in T24 platforms and provide solutioning expertise to the Dev team.

· Good understanding of T24 – Pricing domain/Products/related domains.

· Working experience in wealth management and customer self-service platforms.

· Ability to engage stakeholders to elicit business requirements, document the requirements and prepare functional specification documents.

· Strong communication and stakeholder management,

· Strong team player with the ability to take ownership and deliver independently.

· Good understanding on tools such as JIRA, confluence etc.