Total 186 Others job vacancies in tanjong pagar central singapore

The position is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organising, directing, and controlling the Housekeeping Department operations and administration.

Primary Responsibilities

Manages The Daily Housekeeping Operations For Rooms And Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP suites or events.
• Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organisation and delegation of duties.

Provides A Guest Experience That Exceeds Residents’ & Guests’ Expectations

• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

Management And Leadership Of The Housekeeping Team

• Leads the Housekeeping Team with a Heartist® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He / she will focus on the well-being, safety, training and development needs of colleagues. 
• Plans for a 24-hours shift coverage for all colleagues and is able to personally cover any role or duty under the Housekeeping department.

Involvement As A Member Of The Hotel Leadership Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• ·Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Personally handles and follows up on any guest complaints and incidences, together with Lobby Manager and/or respective hotel colleague(s), in a manner which aligns to the hotel’s values, policies and procedures.
• Undertakes any reasonable tasks and secondary duties as assigned by the Assistant Executive Housekeeper.
• Performs any other duties and responsibilities that may be assigned.

The Role:

Our client is seeking an experienced Corporate Secretarial Senior Manager to join their team. In this role, you will ensure compliance with statutory requirements and corporate governance rules, particularly for entities listed on NYSE and OSE. Your role includes managing board and shareholder meetings, drafting legal documents, providing regulatory advice, and supervising staff to ensure smooth department operations.

You will be part of a well drilled team handling international corporate secretarial matters and group corporate affairs.

Requirements:

• Chartered Secretary with 15+ years of corporate secretarial/legal experience.
• 10+ years in a supervisory role with expertise in company law and corporate governance.
• Strong organizational, communication, and stakeholder management skills.

Alternatively, if you are looking for Private Practice or In-House roles, feel free to send your resume to Raiza via [email protected] or to Linus Choo [email protected]

EA Personnel No R1216328
BeathChapman Pte Ltd
Licence No 16S8112

(CENTRAL REGION) - Orchard

Highlights

• VB
• 5 days (Shift/ Working on weekends)
• Watch / Luxury/ High-end retail
• Oversee the operations of all retail stores

The General Manager will oversee the operations of all retail stores, ensuring the achievement of sales targets, optimal customer satisfaction, and the efficient management of staff and resources. The ideal candidate will have extensive knowledge of watches, including various brands, styles, and technical details.

• Act as a strategic partner to the Head of Sales to drive retail performance, identifying opportunity areas to maximize business performance.
• Determine, communicate, and develop tools to monitor annual retail performance targets with Stores across sales, client experience and team development.
• Work with the Store Managers and customer care to review Client Experience results, identifying areas for improvement and further business opportunities.
• To increase sales productivity and improve service standards and to enhance the overall Customer brand experience in the stores.
• Support the store managers in the development and implementation of action plans to achieve store performance targets.
• Ensure business opportunities are maximized through implementation of best-in-class floor management, being a visible presence and support in store, ensuring company standards are achieved.
• Maintain a strong presence in store to observe and help store managers to build action plans on business opportunity areas, client development action plans and people development, including development of store manager and team manager.
• Prepare and present regular reports, budgets, spendings and forecasts (including market analysis and competitor analysis).
• Manage operational performance and work with store managers in ensuring the delivery of operational excellence and sales targets.
• Develop, implement, and maintain effective operational policies, practices and strategies & to ensure the communication and implementation of all initiatives to the team.
• Work closely with key stakeholders (Marketing, Customer Care, Sales, Finance, HR) to provide input on merchandise, marketing, retail operations, performance management, business planning and strategic direction to achieve operational targets in productivity and store level variances, expenses, and delivery of consistent store efficiency.
• To work with the Marketing team to grow the existing Customer database, maintain regular Customer contact, and build brand loyalty.
• Ensure the Brand’s standards in terms of customer experience (Mystery Shopping results) are respected and known throughout the network.
• Lead initiatives to continue elevating and enriching the customer journey.
• Represent and act as an ambassador of the Brand during international and local events and with VIP customers.
• To coordinate with marketing to develop relevant marketing and in-store promotion programs to achieve the budget.
• Share opinions and advice to Head of Sales on all local store projects including new store openings, store expansions and renovations, ensuring back of house and front of house layout optimizes retail efficiency.
• Identify back of house areas for improvement and work with the store teams, merchandising and zone Retail Performance on solutions.

Requirements

• Minimum of 5 years of experience in retail management, preferably in the watch/high end retail industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven track record of achieving sales targets and managing multiple stores.
• In-depth knowledge of watches, including various brands and technical specifications.
• Proficient in Microsoft Office and retail management software.
• Strategic thinker with strong analytical skills.
• Customer-focused with a passion for delivering excellent service.
• Ability to multitask and manage multiple priorities effectively.
• Ability to work flexible hours, including weekends and holidays.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Job Responsibilities

Admin Function

· Effective document management practices, including the printing and filing of documents.

· Other administrative tasks that the supervisor assigns

· Maintaining the grounds and office facilities in a healthy condition.

· Purchase office supplies and household items

Training and development Coordinator

· Mapping out training plans and schedules, coordinating training programs (outsourced or in-house) for corporate, HR training and more

· Gather feedback from trainers and trainees after each educational session.

· Partner with internal stakeholders and liaise with experts regarding instructional design.

· Maintain an updated curriculum database and training records.

· Create training schedules for all company departments, track and create reports on the outcomes of all training and maintain training records for the company.

· Inform employees of scheduled training and track their progress.

· Recommend training materials and methods and manage the training budget.

IT Coordinator

· Coordinating office IT needs with vendor

· Contact person for IT malfunction for office staff.

· Creating new account for new staff

· Maintaining IT credentials such as Office 365, Printer ID, Synology Drive, and folders.

Job Requirements

· Min Diploma or related experience

· Minimum 1 – 2 years’ experience in office administration.

· Well Groomed, Pleasant Looking

· Diligent, self-motivated and able to work independently with minimal supervision.

· Meticulous and efficient in executing and overseeing assigned tasks

· Proficient in English (Spoken and Written)

· Computer literate with knowledge of Microsoft office applications

(Word, Excel,PowerPoint, etc).

· Must be respectful and possesses cultural awareness and diversity.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

The position is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organising, directing, and controlling the Housekeeping Department operations and administration.

Primary Responsibilities

Manages The Daily Housekeeping Operations For Rooms And Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP suites or events.
• Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organisation and delegation of duties.

Provides A Guest Experience That Exceeds Residents’ & Guests’ Expectations

• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

Management And Leadership Of The Housekeeping Team

• Leads the Housekeeping Team with a Heartist® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He / she will focus on the well-being, safety, training and development needs of colleagues. 
• Plans for a 24-hours shift coverage for all colleagues and is able to personally cover any role or duty under the Housekeeping department.

Involvement As A Member Of The Hotel Leadership Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• ·Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Personally handles and follows up on any guest complaints and incidences, together with Lobby Manager and/or respective hotel colleague(s), in a manner which aligns to the hotel’s values, policies and procedures.
• Undertakes any reasonable tasks and secondary duties as assigned by the Assistant Executive Housekeeper.
• Performs any other duties and responsibilities that may be assigned.

Our Company need a Digital Marketing Professional to handle our client in the F and B industry

Due to the nature of our client the candidate is require to meet our customer after 5 pm and up to 10 pm at night to get the requirements of the client in their digital marketing effort

For events it is usually hold during Friday nights and Saturday evening where we require the candidate to be based at our clients outlets to be in charge of the events.

Job Description

• Meeting clients to know they needs of customers in their marketing campaign/ events needs
• planning marketing campaigns and needs
• attend management meeting to presents the marketing/ events
• Present the marketing campaign/ events to clients
• implement the campaign/ events including the sourcing of suppliers if required
• work with suppliers/ clients to ensure that the events/ campaigns meet the target
• work within the budget allocated by clients

Requirements

• Diploma or Degree in Marketing and preferably with digital marketing modules
• Require to be based in clients outlets especially on Saturdays/ Friday evenings
• Require to work on Holidays eve like Christmas/ New Years Eve or CNY eve for events
• Good communication skills
• Independent worker who is able to take ownership of Job
• Need to build rapport with our clients
• Be responsible for the results of marketing campaign
• Report to the management and clients on the result of all campaign

• Good interpersonal and communication skills
• Basic knowledge of front of the house operations
• Supports daily business operations such as opening and setting up the restaurant
• Builds customer relations thru proper guest service
• Ensures knowledge of the whole menu and beverage list
• Up-sell food, beverage, wine and other relevant product to guests
• Carry out other related duties assigned by the managers

· Basic knowledge of front of the house operations

· Supports daily business operations such as opening and setting up the restaurant

· Replacing used glasses with new one

· Topping up water for customer

· Ensures knowledge of the whole menu and wine list

· Carry out other related duties assigned by the managers

· Self-driven and organized

· Good interpersonal and communication skills

· Well groomed and possesses good communication skills

· Team player

· Maintain a high level of service & professionalism at all times

· Follow up on special requests

· Ad hoc duties as per assigned by superior

SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Assistant General Manager to join our pre-opening team.

• Ensures the efficient and profitable management of the restaurant
• Keeps the General Manager up to date with relevant issues in the restaurant and gets their input and advice where necessary
• Ensures that the stock take figures are completed and accurate as per company requirements
• Covers for floor supervisors during emergency vacations and Ad-hoc leaves
• Observes compliance with the company’s policies and procedures, as well as governmental laws and regulations.
• Supervises the opening & closing of the restaurant
• Ensures the proper cleaning and lighting of all restaurant areas
• Supervises a daily check up on the smooth performance of all restaurant machinery and equipment
• Maintains safe working conditions for employees and customers; resolves safety concerns quickly
• Assists in the implementation of manpower retention plans, and in communicating recruiting needs to the HR Department
• Coaches and trains employees in order to improve performance and to achieve the department’s objectives and targets through on-the-job-training and daily meetings
• Manages the restaurant staff working schedules
• Motivates and develops staff, in order to encourage their professional development
• Evaluates the performance of all Restaurant employees ensuring that reviews are delivered to the HR Department on time
• Suggests to General Manager the proposed salary reviews, personnel actions, promotions and provides feedback to employees
• Handles guest problems and complaints
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
• Maintains an efficient ordering system to ensure that all necessary Restaurant and office supplies are available as needed
• Performs other duties pertinent to this job as assigned.

Ideal Candidate:

• Relevant certifications or degrees in hospitality management or a related field.
• Proven experience in restaurant management, preferably in a high-volume, upscale dining environment, local experience is a must and international experience will be ideal.
• Strong leadership and communication skills with a passion for creating a positive and vibrant team culture.
• Excellent problem-solving abilities, adaptability, and a proactive approach to challenges.
• Financial acumen and experience in budget management.

SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking several experienced and dynamic restaurant cleaner/stewards to join our pre-opening team.

Job Purpose

The Steward and Cleaner Attendant is generally responsible for keeping the restaurant premises clean and tidy

Principal Accountabilities

1. Cleans all the restaurant premises and keeps it perfectly dirt free at all times
2. Responsible for the tidiness and proper keeping of all sections
3. Secures the availability of all needed material and supplies required to perform assigned duties properly, on a daily basis
4. Wipes floors, cleans all types of furniture, polishes glass and windows, and maintains proper and organized spaces and areas
5. Ensure all equipment is clean and in good working order
6. To move, stack, carry, load and unload equipment, food stuff and other articles
7. Garbage removal from all assigned areas according to company policies
8. Follow safe work practices
9. To have a well-groomed appearance at all times and to have a pleasant smiling attitude towards all guests
10. To maintain the highest possible level of personal hygiene
11. Performs other duties pertinent to this job as assigned.

Communication & Working Relationships

1. Maintains effective communication between all departments

Knowledge, Skills, and Experience

1. Previous experience in a kitchen or in a service-related industry is preferred but not essential
2. Excellent physical condition
3. Knowledge of Food Safety, HACCP, Sanitation, and Personal Hygiene basics
4. Organized and disciplined character
5. Acceptable English
6. Polite and hygiene oriented

Physical Requirements of the job

The job of the Steward and Cleaner Attendant may require:

1. Physical handling objects up to 25 kilograms
2. Moderate exposure to high temperature, dust, fumes, smoke, and loud noises
3. Standing for long periods of time and doing repetitive tasks
4. Long working hours, working during holidays, and covering different shifts.

Butcher’s Block is Raffles Hotel Singapore’s avant-garde wood-fire dining experience, expressing the elemental affinity and finesse of cooking with wood-fire. The Restaurant General Manager of Butcher’s Block will be the “face” and ambassador of the restaurant, leading the venue’s personality and soul. As General Manager, you will work closely with the Restaurant Chef de Cuisine for supervising the overall operation and service standards of the outlet to meet and exceed guest’s dining experience expectations. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. In addition, the General Manager will be expected to lead the team and to create a nurturing work environment for the team members to prosper and excel. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with office of Talent & Culture
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards.
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles.
• Be culturally affinity and show empathy to all team members.
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team.
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Streamlines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items.
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

The client of ours is one of the Largest Carrier Globally and is currently looking for an Experienced Deputy General Manager/General Manager with strong technical knowledge on Duel Fuel Vessels and people management experience to be based here in Singapore. Seafaring experience is must.

Responsibilities:-

• Oversee the vessel management of the company’s fleet to ensure optimal performance, compliance with international maritime regulations, and support of business needs.
• Manage preventive maintenance, dry docks, new builds, vessel procurement, manpower planning, and fleet development.
• Lead and develop the fleet team of managers and DGMs, ensuring high maintenance standards for optimal performance and seaworthiness.
• Formulate and execute strategies for fleet digital transformation and energy efficiency initiatives.
• Oversee the review, selection, and delivery of new builds based on technical specifications, regulations, and company policies.
• Manage budgets effectively, ensure ship crews are equipped with up-to-date knowledge for vessel inspections, and attend to assigned projects.
• Attend vessels in port and anchorage, liaising with the Master/Chief Engineer on maintenance issues and survey plans, and reviewing requisitions for spare parts.
• Develop and implement the company’s repair and maintenance policies, bunkering operations procedures, and HSE policies.
• Ensure safe and high-quality dry-dockings of managed vessels and alignment of dry dock budgets across fleet groups.
• Conduct trend analysis and make decisions on various aspects of fleet management.
• Participate in cross-divisional initiatives.
• Monitor and influence the development of regulations at the IMO to safeguard the company’s interests.
• Perform other duties and tasks as assigned.

Requirements

• Bachelor’s degree in Maritime Studies, maritime operations, or a related field.
• Seafaring Chief Engineer (COC1) with at least 20 years of related managerial experience, including a minimum of 5 years in ship management or a related field.
• Strong stakeholder management skills, self-driven, resourceful team player with proven communication skills, and the ability to mentor and train the team.
• Experience in handling and managing alternative low carbon fueled ships, such as LNG or Methanol fueled ships.
• Experience with Dual Fuel (DF) vessel management, new build vessel delivery, or experience as an engineer on ships with DF propulsion systems.
• In-depth knowledge of dry docking in line with industry standards, including class, flag, and other regulatory/statutory requirements.
• Familiarity with ISM/ISPS/CSO and current maritime developments.
• Appointment will be commensurate with experience.

Why Us

• Hybrid work arrangement with flexi-place & flexi-time.
• Competitive salary with high income potential.
• Strong career growth opportunities with training provided.
• Base Salary come with attractive commission.

Responsibilities:

• Source, short-list and select suitable candidates via different channels such as social media, advertising and referrals etc.
• Conduct interviews to assess the suitability of candidates.
• Coordinate interviews arrangement, salary negotiation between clients and candidates.
• Develop and maintain strong relationship with new / existing clients through tele-calls, follow up and client visit etc. Identify new business. opportunities and ensure repeated business needs from current clients.
• Research on client companies and positions to better understand the company for effective recruitment.

Requirement:

• Diploma or Bachelor's degree in any relevant field.
• Prior experience in recruitment or a related field is an advantage.
• Excellent verbal and written communication abilities.
• Strong interpersonal skills and the ability to build relationships.
• Highly organized with the ability to manage multiple tasks.

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

Job Description & Requirements:

• To work closely with the Managing Director & General Manager assisting with anything from Sales, Product Marketing and Operation, Project Planning and Staff Management
• Design strategy and set goals for growth
• Control budgets and optimize expenses
• Set policies and processes
• Ensure all Sales and Operations (FIT, MICE & Group Operation) Heads of Department to work productively and develop professionally
• Ability to think out of the box in creating and presenting new ideas and proposals

Requirements:

• Ability to design and implement a successful sales strategy
• Ability to guide and mentor section head of department
• Excellent in planning, organization and problem-solving skills
• Advanced time management skills

Skills:

• Strong leadership and team management skills
• Excellent negotiation and interpersonal skills
• In-depth knowledge of the Travel industry and Hospitality industry trends and best practices
• Exceptional organizational and project management abilities
• Strong communication and presentation skills

Education and Qualifications:

• Bachelor's Degree in Hospitality Management, Event Management, Business Management, or related field
• Relevant certifications in Business Management, or related field
• Minimum of 5 years of experience in a leadership role within the Travel industry and Hospitality industry

Job Description & Requirements

• Dry Cleaning company is looking for committed customer service specialist to help us provide the best in market customer service experience. You should be independent, organized, friendly and proactive in counter service position.

Roles & Responsibilities:

1. 5.5 working days, weekend and PH not working.
2. Carry out daily shop operation and duties.
3. Manage and ensure the cleanliness, opening and closing of shop
4. Respond to customer queries, follow the job process as stated in the laundry procedures.
5. Ensure all payments received are accurate and tally with the daily sale reports.
6. Register new customer & update customer database.

Skills:

1. Basic knowledge of garment material and laundry cleaning process
2. Good command of English in both verbal and written communication
3. Confident with a pleasant disposition and well-groomed
4. A friendly personality and meticulous working attitude
5. Able to work independently.
6. Retail or admin experience preferred.

We are now expanding our team and are looking for a captain to join our enthusiastic and passionate team at the three Michelin starred Restaurant Zén.

Zén is the sister restaurant to Frantzén in Stockholm. The tasting menu is carefully curated and based on both local and world-class delicacies. Guest can expect the finest ingredients sourced from the region and beyond. The gastronomic experience spans three floors in a classic shophouse building in downtown Singapore.

The successful candidate:

• Has at least 3 years of experience within a Michelin star environment.
• Will be expected to provide the highest levels of service to our guests and gain extensive knowledge of our food and drink menu.
• Has excellent communication skills and enthusiasm for delivering first class service and a willingness to learn are essential in this role.
• Is a team player and assist throughout the restaurant by ensuring that every opportunity to give high-quality service is completed. Teamwork is essential and required by all our staff.

Our goal is to collaborate with talented Restaurant Professionals and offer opportunities to learn and grow within the profession.

Join us and be part of our Front of house team.

Job Vacancy: General Manager

Company Name: TD PREMIUM PTE. LTD.

Location: Singapore

Position: General Manager

Monthly Salary: 8000 SGD

Job Description: TD PREMIUM is a leading international business service company dedicated to providing comprehensive overseas business consulting services to enterprises worldwide. We are seeking an experienced General Manager to oversee the overall operations and management of the company, driving further growth and expansion in global markets.

Key Responsibilities:

• Develop and implement the company's strategic plans and business objectives to ensure continuous growth and development.
• Lead and supervise the daily operations of various departments, ensuring efficient and compliant operational processes.
• Expand and maintain business relationships in international markets, identifying new business opportunities.
• Manage and optimize the company’s financial and human resources to ensure effective resource utilization.
• Monitor market trends and competitive dynamics, adjusting the company’s market strategies accordingly.
• Establish and maintain excellent client relationships to enhance customer satisfaction and loyalty.
• Represent the company in key business activities and meetings, enhancing the company’s brand image and visibility.

Requirements:

• Bachelor's degree or higher in Business Administration, International Trade, Finance, or related fields.
• At least 8 years of experience in international business services or related industries, with a minimum of 5 years in a management role.
• Proven leadership and team management skills, capable of motivating and leading teams to achieve goals.
• Strong strategic thinking and decision-making abilities, with a track record of effective strategy and action plan development in complex business environments.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with various stakeholders.
• Extensive knowledge of international markets and cross-cultural work experience, able to work effectively in a diverse environment.
• Fluency in English and Chinese, with strong bilingual communication and writing skills.

What We Offer:

• Competitive salary and benefits package, with a monthly salary of 8000 SGD.
• International work environment and career development opportunities.
• Continuous training and development programs to enhance professional skills and career growth.

How to Apply: Please send your detailed resume and cover letter to [[email protected]], with the subject line "General Manager Application - Your Name."

TD PREMIUM PTE. LTD. looks forward to having you join us and taking our global business to new heights.

Who we are:

COL is an independent neighborhood restaurant and bar on Keong Saik Road focusing on a high quality, seasonal food offer with an emphasis on sharing and coal and wood fireplace cookery. With a casual but elegant service style that we’ve become known for, exceptional wines and cocktails we’ve built a strong local following and we’re looking to continue doing this for the year ahead.

Your role:

To head up the team at COL and continue the success of the business. By heading up and leading a team of 3 HOD’s and a team of 20 your key focus will be on ensuring exceptional experiences to all our guests through excellent service.

What we’re looking for in you:

• Having a passion and strong knowledge set for food, drink and service is key to this role
• To be a hands on people person that can lead from the front and confidently engage with our guests
• Having a good work ethic and being able to step up in challenging situations
• A proven track experience in a similar environment with references to support this
• Self drive and positivity will be a key attribute in the role
• The desire and determination to develop and grow with a small start-up business

Your key responsibilities:

• Supporting, motivating and developing a team of 3 HOD’s in their day to day roles
• Ensuring that our guest experiences are at the highest level reflected by feedback and our online reviews
• Full P&L responsibility, target setting and managing of budgets
• Pro-actively driving revenue through activations and events
• Development of the offer and moving the offer with current market trends
• Ensuring that building upkeep and maintenance are to the highest level
• Ensuring the team are led with a clear direction and goals with clear KPIs
• Full responsibility of the the health and safety of our team and guests

What we offer:

• 5-day work week (Tuesday to Saturday and every last Sunday of the month)
• Flexi Benefits
• Late Night Transport
• Birthday Leave Birthday credits ($75 col voucher - 1month validity)
• 30% staff discount at COL & 1880
• Meal Allowance $168
• Transport Allowance $100
• 14 Annual Leave (increase yearly)
• Performance & Salary Review twice a year
• Bonus
• Group Insurance ( GP- unlimited free consultation & medicine, Hospitalisation, TCM)

We are seeking a detail-oriented and highly organized Accounts Payable and General Ledger Specialist to join our Finance team. The successful candidate will be responsible for managing all aspects of accounts payable and maintaining the general ledger to ensure accuracy and compliance with our financial policies.

Accounts Payable

• Perform 3 way match of vendor invoices, debit note & credit note against Purchase Order and Delivery Order. Investigate differences if 3 way match fails.
• Posting of vendor invoices into accounting system
• Checking of external service engineer OT claims prior to submission to recruitment agency for invoice issuance to the Company
• Generate AP aging report. Reconcile of AP and subledger of GL.
• Maintain records of vendor account and perform SOA reconciliation to ensure liabilities are fully taken up
• Perform bi-monthly intercompany reconciliation (AR and AP) via excel file upload to Intercompany Reconciliation Tool
• Check of employee expense claim ensuring adherence to expense policy and posting of expense claim
• Preparation of monthly payment runs (GIRO, TT, netting, cheque) in accordance with the payment calendar and requesting for bank authorizers approval.
• Review and update AP policy in accordance with the changes in Group Central Directive.
• Checking of vendor account creation in accounting system (4 eye principle check)
• Creation of customer account in accounting system
• Perform various internal controls in accordance with Group & Company’s policy

General Ledger

• Preparation and posting of recurring and adhoc journal entries
• Posting of fixed assets depreciation and direct debit deduction from bank account.
• Perform bank reconciliation and PO clearing account
• Maintenance of Fixed Assets Register and perform physical fixed assets sighting and obtain confirmation from the HODs.
• Preparation and updating of monthly Balance Sheet Reconciliation Schedules (including Fixed Assets Register) with understanding of the transactions in the schedule
• Follow up on long outstanding transactions in the Balance Sheet Reconciliation Schedules
• Preparation and submission of monthly cash flow forecast & liquidity report
• Preparation of department expense (“COO”) report to HODs
• Support quarterly GST filing (AP side)
• Adhoc stock adjustments
• Update foreign exchange rate
• Support with quarterly and year end preparation of group reporting package
• Support project job costing including:

1. Creating & re-opening of jobs
2. Closing completed jobs at month end
3. Generating & posting of engineer’s timesheet
4. Updating maintenance jobs in service timesheet template
5. Generating job costing reports at month end
6. Preparing monthly maintenance report.

V TCM & Wellness Pte Ltd is a leading beauty and wellness company based in Singapore, dedicated to enhancing holistic well-being through innovative products and services. Committed to promoting beauty from the inside out, we offer a comprehensive range of solutions designed to rejuvenate the body, mind, and spirit. Our mission is to empower individuals to embrace self-care, radiate confidence, and live their best lives.

We are seeking an experienced and dynamic General Manager (Business Development) to lead the strategic growth and expansion of the organization. The ideal candidate will be a visionary leader with a strong business acumen, proven track record in business development, and a passion for promoting holistic wellness and self-care. The General Manager will play a key role in shaping our business development strategies, forging strategic partnerships, and driving revenue growth.

Key Responsibilities

Develop and implement comprehensive business development strategies to drive revenue growth and achieve organizational objectives in the beauty and wellness industry.

Identify new business opportunities and market trends, conduct market research, and analyze competitive landscapes to inform strategic decision-making.

Build and maintain strong relationships with key stakeholders, including industry partners, suppliers, and distributors.

Lead the negotiation and execution of strategic partnerships, joint ventures, and licensing agreements to expand the reach and impact of our beauty and wellness solutions.

Drive the development and launch of new products and services to meet the evolving needs of our target audiences.

Collaborate with internal teams to ensure seamless execution of business development initiatives, including marketing, product development, and operations.

Monitor and analyze key performance indicators (KPIs), financial metrics, and market trends to track progress and identify areas for optimization.

Provide leadership and guidance to the business development team, fostering a culture of collaboration, innovation, and continuous improvement.

Qualifications

Experience and relevant network to provide a strong foundation for business development initiatives.

Minimum of 15 years of experience in business development, sales, or strategic partnerships, preferably in related industries.

Proven track record of driving revenue growth and expanding market presence through strategic business development initiatives.

Strong understanding of business principles, market dynamics, and industry trends of our target market.

Excellent negotiation, communication, and interpersonal skills, with the ability to build and maintain strong relationships with internal and external stakeholders.

Strategic thinker with the ability to identify opportunities, solve complex problems, and make data-driven decisions.

Leadership experience, with the ability to inspire and motivate teams to achieve goals and objectives.

Proficiency in speaking with foreign clients is a plus.

Passion for promoting holistic wellness, self-care, and beauty empowerment on a global scale.

TRAVEL GENERAL MANAGER (Singapore and Malaysia Location)

The company is newly established in the travel industry. They are looking for like-minded individuals to join them in growing the team into a prestige agency providing travel services in Asia and many other countries.

KEY RESPONSIBILITIES:

• Responsible for the overall management of the company's business development, formulate the annual business plan and promote its implementation.
• Establish a unified and efficient organizational system and work system for the whole company, preside over the formulation of key management processes and rules and regulations, optimize and adjust the organization and process in a timely manner, and improve the final combing of internal employees and the company's external relations with the entire travel agency as a unit.
• Strengthen the cultivation of employees' ideological and professional abilities, so as to improve the quality of employees and give full play to their enthusiasm and creativity.

REQUIREMENTS:

• Has experience in large OTA (Online Travel Agency) company, such as ctrip, etc.
• Proficient in speaking and typing English and Chinese.
• Bachelor’s degree/Diploma in Business/Tourism field.
• Circa 7-10 year’s experience within travel product development with knowledge on tours and routes in Singapore & Malaysia.
• Citizen or Permanent Resident required

HOW TO APPLY:

Must Indicate:

• Detailed resume
• Availability or Notice Period to serve,
• Reason for Leaving,
• Current and Expected Salary

For the exceptional position offered, please email your resume to:

Babs Khanduja (R1100441) – [email protected]

Dial: +65 64634941

I am able to provide and up to date market appraisal on current jobs and associated salaries. Contact me for a confidential discussion.

Refer a friend or colleague to Phoenix Recruitment today. If we place them into a job, you will receive SGD $588 (per referral)

*Contact your Consultant for full terms

MOM Registered Employment Agency: 20C0113

Job Title: Librarian (Managed Libraries)

Location : Singapore

About the Role:

Manage or assist to manage the daily operations of the library including performing library loan transactions, acquisitions, cataloguing, processing of library resources, execution of library programmes, activities, provide reference and information services to assist library patrons in their research and learning needs.

• Provide guidance to library teams for their daily operations, and ensure they are achieving the Service Level Agreement.
• Perform collection review including gap analysis.
• Develop recommended library resource lists including books, eBooks, journals, magazines, databases, etc.
• Propose and/or develop strategic library programmes to promote the library resources and services.
• Prepare and analyse regular reports e.g. library usage, loan and collection statistics, reference enquiries etc.
• Liaise with suppliers in the procurement, selection and delivery of print and e-resources.
• Ensure team is kept abreast of changes in the library industry including standards in acquisitions, collection development and cataloguing so that they are consistently equipped with up-to-date knowledge to advise customers.
• Any other duties assigned to meet the needs and requirements of the business.

Requirements:

• A recognized degree in any discipline with at least 3 - 5 years of relevant working experience in managing libraries.
• A recognized postgraduate qualification in Library and Information Management or Information Science is preferred.
• Committed to delivering quality customer service.
• Knowledge in library operations such as reference services, circulation operations and research support.
• Good interpersonal skills with the ability to interact well with clients, library users and library vendors. Patience, with attention to details.
• Good knowledge on the use of online databases.
• Ability to multi-task and prioritize to meet users’ needs.
• Proficient in word processing, spreadsheet, presentation and Internet IT skills.
• Ability to lead library team in the provision of library service.

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

We are now looking for a captain to join our enthusiastic and passionate team at Brasserie Astoria.

In 2021, the Frantzén Group opened Brasserie Astoria in the former Astoria cinema in Stockholm, a place with a history of international glory as the it spot for urban Stockholmers to socialize back in the 20s and 30s.

The Astoria of today wants to recreate the international and sophisticated experience with a strong focus on warm, knowledgeable service. Now it’s time to take Brasserie Astoria to Singapore and the iconic Victoria Theater & Concert Hall, with its roots from the 1800s.

The successful candidate:

• Has at least 1 year of experience within the same role.
• Will be expected to provide the highest levels of service to our guests and gain extensive knowledge of our food and drink menu.
• Has excellent communication skills and enthusiasm for delivering first class service and a willingness to learn are essential in this role.
• Is a team player and assist throughout the restaurant by ensuring that every opportunity to give high-quality service is completed. Teamwork is essential and required by all our staff.

Our goal is to collaborate with talented Restaurant Professionals and offer opportunities to learn and grow within the profession.

Join us and be part of our Front of house team.

We are seeking enthusiastic individuals to join our team at Dempsey as Service Crew, Captains, and Supervisors!

Position: Service Crew / Captain / Supervisor
Location: Dempsey
Working Hours: 5 Days, 44 Hours

Why Join Us?

• Be part of a dynamic team in a bustling environment
• Opportunities for career advancement and growth
• Attractive benefits package (Monthly Incentives + Bonuses)

Responsibilities:

• Provide exemplary customer service by greeting patrons, taking orders, and ensuring their needs are met throughout their dining experience
• Maintain a clean and organized dining area, including tables, chairs, and service stations
• Assist in preparing and presenting food and beverages according to established standards
• Handle cash and electronic payments accurately and efficiently
• Monitor inventory levels and communicate replenishment needs to management
• Train and mentor new team members to uphold service standards and procedures
• Address customer complaints and resolve issues promptly and professionally
• Collaborate with kitchen staff to ensure timely and accurate order fulfillment
• Adhere to food safety and hygiene regulations at all times
• Assist in opening and closing duties as required

Requirements:

• Previous experience in a similar role is preferred, but candidates with no experience are welcome too!
• Customer-oriented with excellent communication and interpersonal skills
• Ability to thrive in a fast-paced environment and multitask effectively
• Strong attention to detail and organizational skills
• Team player with a positive attitude and willingness to learn
• Candidates for Supervisor positions should have leadership experience and the ability to motivate and coach team members.

Interested candidates please WhatsApp me at 8779 6100 or send in your resume to [email protected]

We regret to inform you that only shortlisted candidates will be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495

Butcher’s Block is Raffles Hotel Singapore’s avant-garde wood-fire dining experience, expressing the elemental affinity and finesse of cooking with wood-fire. The Restaurant General Manager of Butcher’s Block will be the “face” and ambassador of the restaurant, leading the venue’s personality and soul. As General Manager, you will work closely with the Restaurant Chef de Cuisine for supervising the overall operation and service standards of the outlet to meet and exceed guest’s dining experience expectations. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. In addition, the General Manager will be expected to lead the team and to create a nurturing work environment for the team members to prosper and excel. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with office of Talent & Culture
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards.
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles.
• Be culturally affinity and show empathy to all team members.
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team.
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Streamlines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items.
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.