Total 34 supply chain operator job vacancies in Singapore

• We are a “Great Place to Work”
• Shuttle bus services from designated pick up point
• Transport allowance available

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Job Description:

• Act as the first point of contact for the customers
• Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
• Provide satisfactory explanation to customer and take remedial action where necessary
• Provide pro-active feedback to the customer to ensure that the committed ETA is respected
• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

Job Requirements:

• PC literate, proficient in MS Office
• Strong customer service and good telecommunication skills
• Able to perform multiple tasks and work independently
• Able to handle English and Korean speaking customer (in order to provide pro-active feedback to English and Korean speaking customer to ensure that the committed ETA is respected)
• Able to work shifts and/or on weekends/public holidays
• Shuttle bus services from designated pick up point.

Responsibilities:

• Analyze, design, and implement IT systems to meet business needs.
• Provide advanced technical support and troubleshoot complex IT issues.
• Collaborate with stakeholders to gather requirements and develop technical specifications.
• Ensure the security, integrity, and availability of IT systems and data.
• Monitor system performance and implement improvements as needed.
• Manage and support IT projects, including planning, execution, and post-implementation review.
• Develop and maintain documentation, including system architecture, processes, and procedures.
• Mentor and provide guidance to junior IT staff.
• Stay current with emerging technologies and industry trends to recommend and implement innovative solutions.
• Coordinate with vendors and service providers to ensure seamless integration and support of IT services.

Requirements:

• Diploma in Information Technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT analysis, support, and project management.
• Strong knowledge of IT infrastructure, including servers, networks, and databases.
• Proficiency in various operating systems, such as Windows, Linux.
• Experience with cloud computing platforms (e.g., AWS, Azure) is preferable.
• Familiarity with cybersecurity principles and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., ITIL, CompTIA, Microsoft, Cisco) are a plus.

About us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

• Conduct technical decarbonization studies for all RES projects including costs impact estimation.
• Experience to employ carbon reducing technologies efficiently on large-scale buildings, both new builds and retrofitting
• Calculates initial cost and payback period for carbon reducing investments
• Responsible for completing and submitting BCA Template and for explaining cost benefits to the review board.
• Implements requirements to achieve various energy & sustainability certifications and manages certification process.
• Knowledge of solar PV, air and ground source heat pumps, wind turbines, heat regeneration, and other energy saving technologies
• Knowledge and experience with energy modeling
• Knowledge of “fabric first” envelope analysis

Requirements

• Fluent in English
• University engineering degree (Environmental, Electrical, Mechanical); Masters preferred
• Certification or accreditation in one or more sustainable programs
• Minimum 8 years of experience

We are an inhouse cafe serving staff and visitors to our premises. We serve barista coffee and artisan tea to our staff and guests.

Responsibilities

• Manage daily cafe operations at our inhouse staff cafe.
• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
• Prepare food and beverages from our menu.
• Cashiering duties.
• Inventory management of cafe materials.
• Ensure cleanliness of the premises.
• Comply with health and safety regulations

Requirements

• Attained / willing to pursue Level 1 Food Safety certificate
• Prior working experience as a Barista or Waiter/Waitress will be an advantage
• Hands-on experience with brewing equipment
• Excellent communication skills
• Cheerful and Engaging Personality

Location : Tampines LogisPark, 1 Greenwich Drive, ARC Office Block, Singapore 533865

Working hours : Monday - Friday, 8am - 5.30pm

Company shuttle bus provided to and fro Serangoon MRT.

STRATEGY

• Formulate strategic vision, mission and strategy of the business unit, in alignment with GSL strategy and DSC Global/DSC APAC strategy
• Participate in strategic planning and develop short to long-term (1-5 years) plans for Business growth and protecting our three bottomlines
• Organization assessment towards creating x-functional synergies and managing resources to ensure future organizational readiness
• Establish Country Business Reviews process in partnership with Country Champions community to review Country business performance and Strategic agenda

ANALYTICS & BUSINESS INSIGHTS

i) Insights Generation

• Coordinate implementation of data analysis & analytics plans to analyze business intelligence data from different sources, to inform business decisions, support process reviews and drive actionable insights
• Assist in implementing policies and procedures regarding collating and analysing data, develop new data analysis processes and assess analytics on an ongoing basis

ii) Value Identification & Scaling

• Develop Data Analytics as a product offering to SL customer as part of renewal or RFQ or ongoing basis so as to provide DHL with a differentiating factor / competitive advantage
• Identifying and Scaling of the established use cases to all relevant SL accounts (Scaling across network)

iii) Continous Improvement & Commercialization

• Drive internal Continous improvement initiatives by leveraging data from multiple sources (e.g. WMS, TMS, Kronos)
• Value capturing the benefits created/realized with Customers and Internal operations; and Commercializing the value generated with Customers (and contributing to CI Targets in Customer Contracts)

NETWORK PERFORMANCE & IMPROVEMENT

• Develop globally aligned strategy for MRP (Management Review Process) in APAC
• Deploy best-in-class Performance visibility dashboard via means of single data source and Power BI tool
• Establish framework for process productivity assessment and proactively manage improvement plans
• Drive continuous improvement activities for both Service Performance and Shipment Visibility based on QMS prinicples of Root Cause Identification & Resolution
• Present and implement operational improvement projects to increase First Time Right performance across the APAC network
• Develop operations Heat Map review to drive operations improvement and service excellence
• Establish best practice sharing strategy cross country, accounts and global to drive improve customer experience

CHANGE MANAGEMENT

• Lead by example with a Can Do Mindset to drive change management through the SL network
• Support Countries and sites with change management knowledge and activities
• Drive change management through the APAC network, implementing a new way or performance reporting using the SL BI tool & Digital customer Experience tool (MySC)
• Own the SL BI tool/platform roll out towards our country operations in APAC
• Drive the SL BI tool/platformroadmap, engaging with the global super user community and proving feedback to all new customer agreements to ensure we sell our standard services

COMMUNICATIONS

• Create awareness of the SL standard and product across the network though Snack & Learn, Webinar
• Design, drive and publish the SL Newsletter

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

The Vice President, Project Delivery, Asia Pacific will lead the Regions Project Delivery agenda and portfolio of change projects, ensuring all projects are managed in line with the project management methodology to achieve successful project delivery and resourced according to PME level requirements. The role will assist the COO and fellow board members in ensuring start-up performance meets the BCA benefits associated with the change, bringing positive challenge and identification of risk to the overall business performance.

• Identify high impact and high risk projects that need Board interventions / programme interventions
• Set organizational strategy governing direction and conduct of project management, including the application of appropriate methodologies
• Manage risks and ensure solutions to problems are implemented in line with change control processes
• Provide project leadership and constructive feedback and support to Cluster/Country project teams and Sector teams
• Leadership and ownership of O2D areas on behalf of the region, managing O2D start -up performance and compliance and ensuring BCA process is well managed through O2D
• Responsibility for achieving high standards and supporting wider OE strategy for the region
• Leadership for replicating implementations for same account across the region based on the modular standardization approach
• Projects delivered on time, on budget, within scope and within agreed quality standards
• Set project management strategy governing direction and conduct of project management, including application of appropriate methodologies and alignment to the business strategy
• Leadership of selected portfolio, programmes and projects
• Intervene in projects as required to ensure benefit realisation and manage central project management budget
• Accountable for managing and governing the DePICT project management methodology and risk management process
• Lead and direct an effective risk management process and supporting tool set to identify and mitigate commercial and operational risks.
• Lead, direct and sponsor ACT change management methodology and approach
• Review and approve business cases and challenge the benefit realisation
• Ensure regular review of performance and corrective action plans are implemented for critical projects
• Sponsor the deployment of lessons learnt output and feedback to drive continuous improvement
• Lead and direct a health and safety culture
• Lead and direct an effective health check and quality management review process and supporting tool set
• Lead and direct the development of the project management community and the people management strategy to deliver business benefits through: skills assessment, training programmes, processes and toolsets
• Define skills and techniques to be deployed to keep the department current
• Build strong working relationships with Senior Exec level managers to ensure business risk is managed before project issues arise
• Engage and influence business leaders to develop effective project risk management and improvement plans for critical projects
• Cross functional collaboration and build strong working relationships and manage expectations of all stakeholders
• Coach and mentor direct reports

Requirements

• Experienced in DePICT project management methodology, ACT change management methodology and DMAIC process improvement methodology
• 10+ years experience in leadership roles, leading and managing cross-country, multicultural teams
• Experience in the logistics / supply-chain industry

Responsibilities:

• Manage optimum level of operations and maintenance of automation assets and ensure the Automated Storage & Retrieval System (ASRS) is running with zero downtime.
• Work closely with operation managers to manage customers’ expectations, contract deliverables, and project goals for their logistics solutions.
• Proactively identify, propose, and undertake process improvement projects in improving operations performance and drive cost savings initiatives.
• Responsible and accountable for customer's inventory stored in ASRS system by providing ensuring KPIs are met and generates reports as per request.
• Monitor and manages customer KPI, Inventory movements and activities to ensure just in time delivery.
• Work with vendors to diagnose problems and determine corrective solutions.
• Responsible and accountable for inventory control of critical spares parts, ensuring parts availability through early parts purchase.
• Partner with IT team and storage system vendor to troubleshoot system disruptions ensuring prompt recovery.
• Usage of appropriate subcontractors and ensure clearly defined performance requirements
• Provide specialist expertise on overall maintenance of ASRS, robotics and automation to support business operations

Requirements:

• Min Degree in Electrical & Electronic / Mechatronics / Mechanical/ Industrial Engineering.
• Experience in supporting Dematic Multi Shuttle and Swisslog Auto Store is a must.
• 3 to 5 years' relevant experience in maintenance of automation systems for logistics industries.
• 3 to 5 years' relevant experience in end-to-end project implementation for Robotics and Industrial Engineering.
• Excellent communication and stakeholder management skills.
• Ability to read & use Electrical Single Line and Mechanical Drawings is preferred.
• Knowledge in using AutoCAD and simulation software is preferred but not essential.
• Experience and strong knowledge in Material handling systems, Equipment and Programs with hands on in Programmable Logic Controller (PLC) and other systems is preferred.
• Experience in warehouse management system, warehouse control system ( SynQ and Dematic) and warehouse execution system.
• Experience in warehouse operations ( Inbound /Outbound / Inventory) is preferred.

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.

• Act as the first point of contact for the customers
• Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
• Provide satisfactory explanation to customer and take remedial action where necessary
• Provide pro-active feedback to the customer to ensure that the committed ETA is respected
• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

5 days work week, rotating shift including Sat, Sun & PH. - 3 shifts: 07:00 - 16:45/10:00-19:45/14:15 - 00:00 hrs

Responsibilities:

• Lead, direct and manage a team that delivers consistent high level service quality and customer satisfaction
• Resolve critical or escalated issues arising from the operations
• Plan and monitor team schedule to ensure adequate manpower to support operational demands and business objectives
• Manage and oversee administrative functions to ensure that all paperwork is processed efficiently and in a timely manner and meet all compliance requirements
• Motivate staff and develop effective working relationships with peers and customers
• Train and certify new employees on all performance standards and provide career development opportunities through training
• Help to conduct annual performance reviews for all employees within department
• Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures
• Assist the operation manager in day to day operation of the warehouse

Requirements:

• Minimum 3 years of experience in logistics industry
• Minimum 2 years of supervisory experience
• Experienced working in a dynamic environment
• Possess strong warehousing experience in leading a team
• Prepared to be hands-on when the situation calls for it
• Possess good communication and interpersonal skills
• Adaptable, enjoys working in a fast-paced, fast-changing environment
• Computer literate in MS Office and experienced in SAP/WMS would be an advantage

Job Description:

• Handles inbound calls from members of public
• Provide satisfactory explanation to customer and take remedial action where necessary
• Provide pro-active feedback to the customer to ensure that the committed ETA is respected
• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

Job Requirements:

• Minimum 1 year of experience in contact centre environment and/or service-related industry
• Possess O level/Higher NITEC
• Able to converse with mandarin-speaking callers
• Able to converse in dialects is a plus but not mandatory

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

STRATEGY

• Formulate strategic vision, mission and strategy of the business unit, in alignment with GSL strategy and DSC Global/DSC APAC strategy
• Participate in strategic planning and develop short to long-term (1-5 years) plans for Business growth and protecting our three bottom lines.
• Organization assessment towards creating x-functional synergies and managing resources to ensure future organizational readiness
• Establish Country Business Reviews process in partnership with Country Champions community to review Country business performance and Strategic agenda

ANALYTICS & BUSINESS INSIGHTS

Insights Generation

• Coordinate implementation of data analysis & analytics plans to analyze business intelligence data from different sources, to inform business decisions, support process reviews and drive actionable insights
• Assist in implementing policies and procedures regarding collating and analyzing data, develop new data analysis processes and assess analytics on an ongoing basis

Value Identification & Scaling

• Develop Data Analytics as a product offering to Service Logistic (SL) customer as part of renewal or RFQ or ongoing basis so as to provide DHL with a differentiating factor / competitive advantage
• Identifying and Scaling of the established use cases to all relevant SL accounts (Scaling across network)

Continuous Improvement & Commercialization

• Drive internal Continuous improvement initiatives by leveraging data from multiple sources (e.g. WMS, TMS, Kronos)
• Value capturing the benefits created/realized with Customers and Internal operations; and commercializing the value generated with Customers (and contributing to CI Targets in Customer Contracts)

NETWORK PERFORMANCE & IMPROVEMENT

• Develop globally aligned strategy for MRP (Management Review Process) in APAC
• Deploy best-in-class Performance visibility dashboard via means of single data source and Power BI tool
• Establish framework for process productivity assessment and proactively manage improvement plans
• Drive continuous improvement activities for both Service Performance and Shipment Visibility based on QMS principles of Root Cause Identification & Resolution
• Present and implement operational improvement projects to increase First Time Right performance across the APAC network
• Develop operations Heat Map review to drive operations improvement and service excellence
• Establish best practice sharing strategy cross country, accounts and global to drive improve customer experience

CHANGE MANAGEMENT

• Lead by example with a Can Do Mindset to drive change management through the Service Logistic (SL) network
• Support Countries and sites with change management knowledge and activities
• Drive change management through the APAC network, implementing a new way or performance reporting using the SL BI tool & Digital customer Experience tool (MySC)
• Own the SL BI tool/platform roll out towards our country operations in APAC
• Drive the SL BI tool/platform roadmap, engaging with the global super user community and proving feedback to all new customer agreements to ensure we sell our standard services

COMMUNICATIONS

• Create awareness of the SL standard and product across the network though Snack & Learn, Webinar
• Design, drive and publish the SL Newsletter.

Responsibilities

• To ensure delivery of SLA's with customer in a fast growing sector, including managing/implementing operations in accordance with the DSC standards.
• Reviews monthly operational performance with site customers and provide solution to drive for operational excellence
• Build a strong win-win customer relationship so as to ensure customer retention and development solution to growth existing business
• Frequently review, align and keep management team updated on operational issues and performances indices such as utilization, productivity, space and resources management, training and hiring
• Manage the planning process to ensure all daily operation activities are executed and meet according to the customer service levels
• Drive high performance in own team with focus on quality, service and cost
• Actively promote the exchange and adoption of Best Practices within the country to leverage collective learning and to improve consistency and productivity
• Continually review and improve business processes to improve service quality and productivity
• Manage the effective implementation and use of the appropriate technology in all sections of the service chain, to enhance service and improve productivity
• Analyse opportunities for warehouse automation
• Project management support for joint projects with Customers as well as internal projects

Requirements

• Degree in Logistics / Supply Chain Management preferred.
• Minimum 5 years experience in Operations Management
• High proficiency in Excel. VBA, Access, SQL, PowerBI skills will be an advantage
• Must be highly motivated and able to supervise headcount of more than 10 and manage relationships with all levels of staff and customers
• Have excellent verbal, written and presentation skills

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

Service Logistics IT unit supports bringing in new sales, managing projects for onboarding of new customers as well as providing Business Analyst expertise in solutioning of IT systems.

• Provide system solution that meets customers' requirements
• Manage and implement projects and change requests related to corporate systems
• Provide overall training to AP countries on systems and process deployments
• Convert functional requirement to system requirements, document the EDI specs & involve in testing and implementation activities
• Act as a single point of contact in AP for all training related implementations
• Bridge current gaps amongst AP operations and to ensure constant alignment between systems and operations leads
• Liaise closely with global and regional team to share and develop best practices
• Lead and support Regional initiatives to ensure a deep understanding of information associated with assigned clients, including SOPs and SLAs.
• Provide continuous operational support / guidance and information on systems training, processes introduction to operational users and updating internal stakeholders
• Work closely with regional teams from implementation to deployment phases to ensure timely and successful implementations that meet budgets and quality standards
• Serve as training point of contact for WMS and Technical Services applications on Service Logistics activities
• Analyze customer requirements and propose solutions, prepare documents specifications to regional and countries
• Validate and act as one of the reviewers for regional SOWs and country CWIs
• Provide regular updates on training progress to management and sponsors to enable overall training progress monitoring
• Drive best practices and training alignment amongst regions
• Demonstrate an ability to influence decisions / actions of country line and functional personnel by providing value-added inputs into the organization’s business processes
• Manage a matrix team that holds collective responsibility for the successful implementation of a customer’s logistics solution
• Manage countries in implementation and training planning with regards to resource requirements and skill set upgrade

Requirements

• Strong understanding of Service Supply Chain management principles, Service Logistics aftermarket operations, and equipped with strong training and IT implementation skills
• Good knowledge of warehouse management systems (preferably from a warehouse operations perspective) with some basic experience in warehousing and transport solution design (preferred)
• Strong analytical and problem solving skills with ability for quantitative analysis and modeling
• Good communication, presentation, facilitation, negotiation, interpersonal and intercultural skills, with an ability to work collaboratively with diverse groups on region-wide projects
• A positive and contributory attitude and strong team player
• A results-oriented multi-tasker with the ability to work under stress and tight deadlines while maintaining performance
• Total dedication to, and focus upon, servicing and supporting both internal and external customers; has the ability to work close together with other functional disciplines
• Able to handle ambiguity, resourceful and possessing the initiative to drive towards the end goals
• Computer literate (SQL ,Oracle, Excel, Word, PowerPoint, Outlook) with a comprehensive knowledge of DHL systems relating to customer service. It is expected that the individual will have exceptional skills in PowerPoint and Word
• Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another.
• Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.
• Is focused on identifying and understanding each customer’s needs. Expresses and act on desire to assist customers in an efficient and friendly manner
• Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk
• Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals
• Works cooperatively with others to achieve target and objectives.
• Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others.

Responsibilities :

• Prepares basic reporting through the use of Microsoft Office and Warehouse Management Systems
• Handling shipping documentation - Preparing shipping documents (like invoices, purchase orders and bills of lading)
• Perform SAP transaction
• Summarise department data produces basic reporting using Microsoft Office and warehouse management tools
• Maintain up-to-date records of orders from SAP and Emails
• Handle email correspondence from customers and planners
• Oversee the order processes from start to finish
• Maintain accurate records of all warehouse activities and generate regular reports for daily and monthly
• Create / resolve issues with damaged items using customer portal

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognizing individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

• Support the Supply Chain BCA process within designated regions
• Write BCA summaries to ensure that the risks and rewards of the project have been appropriately assessed and represented
• To make recommendations on whether the proposed BCA should be Approved, Rejected or Deferred to the regional PRBs
• Maintain the BCA database (ensure all necessary approvals for a BCA are in place, project pipeline is up to date, access rights implemented, etc.)
• Build effective business partnerships with Regional project teams and the wider Investment Controlling team.
• Ensure alignment to, and support governance of, strategic initiatives that are intrinsically linked to Investment Controlling processes
• Actively participate in transfer of knowledge, lessons learned and best practice across regions. Driving continuous improvement within the function and business

Requirements

• Ability to drive and align to strategy
• Ability to work effectively with senior management
• Ability to work across cultures, regions and functions
• Finance and Controlling background (desirable)
• Supply Chain experience and knowledge of the operations (preferable)
• Experience with customer negotiations an experience in a number of Sectors, Products or countries would be beneficial

Responsibilities:

• To ensure delivery of SLA's with customer in a fast growing sector, including managing/implementing operations in accordance with the DSC standards.
• Reviews monthly operational performance with site customers and provide solution to drive for operational excellence
• Build a strong win-win customer relationship so as to ensure customer retention and development solution to growth existing business
• Frequently review, align and keep management team updated on operational issues and performances indices such as utilization, productivity, space and resources management, training and hiring
• Manage the planning process to ensure all daily operation activities are executed and meet according to the customer service levels
• Drive high performance in own team with focus on quality, service and cost
• Actively promote the exchange and adoption of Best Practices within the country to leverage collective learning and to improve consistency and productivity
• Continually review and improve business processes to improve service quality and productivity
• Manage the effective implementation and use of the appropriate technology in all sections of the service chain, to enhance service and improve productivity
• Analyse opportunities for warehouse automation
• Project management support for joint projects with Customers as well as internal projects

Requirements:

• Degree in Logistics / Supply Chain Management preferred.
• Minimum 3 years experience in Operations Management
• High proficiency in Excel. VBA, Access, SQL, PowerBI skills will be an advantage
• Must be highly motivated and able to supervise headcount of more than 10 and manage relationships with all levels of staff and customers
• Have excellent verbal, written and presentation skills

About us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

At DSC Service Logistics, it is about getting the right parts to the right place at the right time, to keep your operations running smoothly so you never let your customers down. This APAC role maintains SL network service performance based on the Service Logistics standards.

1. Network Performance and Improvement:

• Data analysis to clarify KPI underperformances and aid in program management (Root cause analysis and Improvements).
• Leverage regional resources to support KPI program management, e.g., IT team.
• Lead KPI reporting in global forums, BRM, and APAC SMT.
• Review service performance against the SLA and follow up on corrective actions (GNO KPI).
• Work across functions in the regional team to ensure alignment of network performance across accounts.
• Drive network improvement initiatives and conduct network optimization studies.
• Analyse and implement customer improvement projects, managing and implementing corrective action plans as required.

2. System & Data Management

• Conduct SLDP (Data Platform) CCQ and Warehouse CCQ reviews in O2D to ensure compliance with customer contracts, OSM KPI standards, and PBR CCQ guide.
• Oversee BAU updates on PBR and SPCDB configurations, ensuring they are compliant and accurate.
• Advocate for prompt BAU changes to SLDP and SPC, ensuring configurations are always up-to-date.
• Oversee all BAU changes on PBR and SPCDB, ensuring configuration correctness and compliance with all standards and requirements.

3. Communications:

• Create and promote awareness of the SL standard across the network.
• Lead SL communication across the network (regional and countries) and with customers, including sharing success stories and other relevant information.
• Facilitate monthly APAC Performance Community forum and contribute in the monthly Global Performance Council forum.

4. Change Management:

• Execute effective change management by informing changes in the process and ensuring end-to-end implementation.
• Oversee the successful completion of new initiatives, solutions, and services.
• Use the CAPA process to drive corrective actions to improve performance.

Requirements

To be successful in this role, ideally you would have experience working in a matrix MNC organization structure and across different countries in APAC, interest in logistics industry and is data-savvy.

• 5-8 years of experience in Supply Chain / Logistics industry
• Tertiary qualifications in Engineering/Business or related field
• Independently performs assignments to achieve stated objective.
• Excellent Project Management Skills
• Ability to execute change management
• Excellent understanding of the principles of supply chain management
• Knows how to work with cross country and cross cultural ad hoc teams (i.e. working with APAC countries)
• Excellent communication skills
• Excellent analytical and problem solving skill
• Knowledge in relevant tools such as PowerBI, Python, etc.

About us

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs. DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.

We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place. Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.

We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities and being the global benchmark for responsible business practice.

This role is responsible to shape, drive and manage the IT function and define the SEA Cluster IT strategy to drive long-term functional priorities, delivery framework for systems/ applications, integration and infrastructure deployment in line with overall regional business strategy and objectives, and Group guidelines and policies.

Overall this role will Act as a senior point of contact for stakeholders within their respective teams and lead the IT function for the cluster and oversee key areas of focus: technology in business pursuits, implementation of new business, continuous improvement, innovation deployment and first point of contact for support. It shall also help to establish and implement strategies that have long-term (5+ years) impact on business results in alignment with regional and global objectives and directly impacting the organization’s business strategy.

Responsibilities

Overall the responsibility will include :

• Act as a senior point of contact for stakeholders within their respective teams
• Lead the IT function for the cluster and oversee key areas of focus: technology in business pursuits, implementation of new business, continuous improvement, innovation deployment and first point of contact for support
• Establish and implement strategies that have long-term (5+ years) impact on business results in alignment with regional and global objectives and directly impacting the organization’s business strategy
• Lead, oversee and control highly strategic activities and initiatives across the region with significant impact on overall results and very high business risk potential
• Develop cluster IT strategy in alignment with the Regional & Global IT Strategy to meet the needs of business growth and profitability
• Direct effective and efficient delivery of all IT services and solutions within the cluster aligned with the overall business strategy and priorities
• Implement the Global IT Strategy and action programmes within the cluster, enabling cost effectiveness, service quality and business development in a highly competitive and changing marketplace.
• Network and develop strong business and IT relationships for the cluster and region, ensuring co-ordination, direction and interaction with counterparts to meet their needs and resolve issues
• Drive IT innovation across the cluster in support of customers and operational excellence
• Be the first point of escalation for IT related issues impacting cluster operations
• Steer performance, build relations and manage IT service providers based in the geography and other locations where services may be provided

Requirements

• Must have University degree in technology, business / vocational training in IT or business-related subject or equivalent experience
• Experience in Supply Chain/Logistics
• Able to assess risk from both technical and business viewpoint
• Strong Commercial Awareness Skills and excellent business acumen
• Able to negotiate and resolve conflicts - Influencing skils
• Excellent communication in verbal and written English (Tailored to all levels and audiences) - ability to conceptualise, visualise
• Ability to integrate the solution to domains/standards and best practices
• Demonstrable planning and estimating skills
• Project management hands on experience and expertise as well as ability to adopt a consulting style as appropriate
• Leadership ability - managing across cultures and country boundaries
• Ability to influence and educate senior business leads
• Experience with WMS and TMS products desired
• Proven ability to champion an idea and bring a group to consensus
• Proven record of developing self and others
• Proven ability to negotiate with customers to drive standards and show value of IT in pursuits

• We are a “Great Place to Work”
• Shuttle bus services from designated pick up point
• Transport allowance available

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Job Description:

• Act as the first point of contact for the customers
• Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
• Provide satisfactory explanation to customer and take remedial action where necessary
• Provide pro-active feedback to the customer to ensure that the committed ETA is respected
• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

Job Requirements:

• PC literate, proficient in MS Office
• Strong customer service and good telecommunication skills
• Able to perform multiple tasks and work independently
• Able to handle English and Korean speaking customer (in order to provide pro-active feedback to English and Korean speaking customer to ensure that the committed ETA is respected)
• Able to work shifts and/or on weekends/public holidays
• Shuttle bus services from designated pick up point.

Responsibilities:

• Act as the focal point between customer, operations and the wider DSC business
• Main point of contact for customers on topics of strategic and tactical relevance, especially for commercial and important operations matters
• Balance needs of the customer with needs of our operations by facilitating mutual solutions
• Manage and resolve potential resulting concerns from the customer
• Champion the overall Customer Centricity agenda to drive actions that go beyond just responding to customer satisfaction scores and measurements
• Drive Net Growth with existing customer
• Build extensive coach network in customer’s organization, gain access to decision makers and spread the word on the value we have delivered
• Be familiar with the commercial agreement and fully understand DSC’s and customer’s duties & rights. Lead related commercial negotiations based on internally aligned positions
• Diligently coordinate DSC internal commercial process related to his/her accounts, Ensures timely and accurate data entry into systems and tools required for above processes, e.g., Salesforce.com.
• Trust Operations to deliver the KPIs, but track performance and jump in when customer satisfaction is at risk

Requirements:

• Minimum 5-8 years of Contract Logistics experience preferred but not mandatory
• Commercial acumen and experience in a client-facing role
• Ability to identify and understand a stakeholder or customer's situation, feelings and motivation
• Ability to stand one's ground when dealing with tough/highly demanding stakeholders
• Exceptional communication, facilitation and presentation skills at all levels
• Operational/Solution Design/Consulting experience that involved facing customers is an added advantage
• Willingness to learn about Operations in Contract Logistics if unexperienced

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognizing individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

About the team

Asia Pacific Marketing is a key function within the DHL Supply Chain APAC Growth Team.

Our vision is to drive business growth with customer centric, insight driven and digitally enabled marketing solutions. Always looking for the sweet spot where customer need meets business aspiration, we aim to optimize experiences for customers and prospects across their entire journey with us.

We are offering one exceptional candidate the chance to work as our Assistant Manager, Marketing, Asia Pacific.

Within this role you will develop, lead and direct complex marketing campaigns from brief to execution. You will need to work closely with senior stakeholders across the business to understand their needs and influence their understanding of the role marketing can play in achieving success through the development of effective campaign plans, supported with clear, measurable objectives. You will be required to manage virtual delivery teams made up of global and regional marketers, comms professionals, product and sector experts, giving clear, decisive and thoughtful direction on individual projects and objectives.

Responsibility for the performance of your campaigns rests with you!

Responsibilities

Marketing campaigns

• Champion customer centric, insight driven, digitally enabled marketing
• In charge of designing and delivering regional marketing campaigns; working with stakeholders to define the brief, measurable marketing objectives, plans and deliverables
• Lead virtual teams of regional and local marketers and comms professionals for delivery
• Work with global and cross business unit marketers to leverage assets and align messaging
• Track progress against plan, budget and provide regular reports to key stakeholders
• Manage sector-specific marketing budget

Brand and content creation

• Educate colleagues on the global brand guidelines and processes
• Work with global content team and outsourced partners to ensure our content, assets and messages deliver against individual campaign briefs, as well as support global messaging requirements
• Create and update customer-facing content on our global asset repository
• Work with local and regional subject matter experts for thought leadership content to position DHL in media, industry publications, social and more

Sales partnership

• Promote the use of tools, resources and processes to support growth team efficiency
• Support customer satisfaction, retention and account growth through joint marketing initiatives
• Work with customer's marketing teams on co-branded press releases and marketing efforts

Events and Communications

• Oversee our involvement in industry events and DHL customer events – from assessing suitability of event, target audience, creating thought-leadership content to leads management
• Work with DHL Group corporate communications team to build profiles of key stakeholders in media
• Provide functional teams with guidance on key regional customer communications

Requirements

• 3 to 5 years of experience developing and delivering omni-channel marketing campaigns
• Excellent team player and motivator, prepared to lead from the front and to cheerlead
• Bachelor’s degree in marketing, public relations or related field preferred
• Proven event management experience
• Strong project management, organization and time management skills
• Excellent communication, influencing and negotiation skills
• Experience of working in a global, regional and country environments including virtual, cross-cultural teams will be a plus
• Establish clear, challenging and achievable objectives
• Align resources and the organization within own area of responsibility to achieve objectives
• Regularly review and communicate progress against objectives and adjust as needed
• Champions continuous improvement and innovation
• Adobe Creative Suite knowledge is a plus

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Service Logistics IT unit supports bringing in new sales, managing projects for onboarding of new customers as well as providing Business Analyst expertise in solutioning of IT systems.

Responsibilities

• Provide system solution that meets customers' requirements
• Manage and implement projects and change requests related to corporate systems
• Provide overall training to AP countries on systems and process deployments
• Convert functional requirement to system requirements, document the EDI specs & involve in testing and implementation activities
• Act as a single point of contact in AP for all training related implementations
• Bridge current gaps amongst AP operations and to ensure constant alignment between systems and operations leads
• Liaise closely with global and regional team to share and develop best practices
• Lead and support Regional initiatives to ensure a deep understanding of information associated with assigned clients, including SOPs and SLAs.
• Provide continuous operational support / guidance and information on systems training, processes introduction to operational users and updating internal stakeholders
• Work closely with regional teams from implementation to deployment phases to ensure timely and successful implementations that meet budgets and quality standards
• Serve as training point of contact for WMS and Technical Services applications on Service Logistics activities
• Analyze customer requirements and propose solutions, prepare documents specifications to regional and countries
• Validate and act as one of the reviewers for regional SOWs and country CWIs
• Provide regular updates on training progress to management and sponsors to enable overall training progress monitoring
• Drive best practices and training alignment amongst regions
• Demonstrate an ability to influence decisions / actions of country line and functional personnel by providing value-added inputs into the organization’s business processes
• Manage a matrix team that holds collective responsibility for the successful implementation of a customer’s logistics solution
• Manage countries in implementation and training planning with regards to resource requirements and skill set upgrade

Requirements

• Strong understanding of Service Supply Chain management principles, Service Logistics aftermarket operations, and equipped with strong training and IT implementation skills
• Good knowledge of warehouse management systems (preferably from a warehouse operations perspective) with some basic experience in warehousing and transport solution design (preferred)
• Strong analytical and problem solving skills with ability for quantitative analysis and modeling
• Good communication, presentation, facilitation, negotiation, interpersonal and intercultural skills, with an ability to work collaboratively with diverse groups on region-wide projects
• A positive and contributory attitude and strong team player
• A results-oriented multi-tasker with the ability to work under stress and tight deadlines while maintaining performance
• Total dedication to, and focus upon, servicing and supporting both internal and external customers; has the ability to work close together with other functional disciplines
• Able to handle ambiguity, resourceful and possessing the initiative to drive towards the end goals
• Computer literate (SQL ,Oracle, Excel, Word, PowerPoint, Outlook) with a comprehensive knowledge of DHL systems relating to customer service. It is expected that the individual will have exceptional skills in PowerPoint and Word
• Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another.
• Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.
• Is focused on identifying and understanding each customer’s needs. Expresses and act on desire to assist customers in an efficient and friendly manner
• Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk
• Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals
• Works cooperatively with others to achieve target and objectives.
• Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others

About us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

• Provide inputs to develop IT consulting strategy in line with business strategy and objectives, corporate guidelines and policies
• Lead preparation and execution of IT consulting plans, measures and budgets
• Deliver major consultancy projects/assignments with high business impact
• Lead and solicit customer’s strategic business objectives and technological perspectives, define scope, business processes, projects & schedules
• Prepare and justify project/assignment in terms of context, benefits, options, costs, ROI, risks, dependencies & commitments, before any project is initiated and work with senior stakeholders to define scope for major projects
• Lead delivery of consulting projects/ work packages to ensure they meet business requirements, set quality standards, timelines and budgets
• Direct planning, organize and control project resources and activities, including aspects of utilization, quality, compliance and capability development
• Organize and coordinate technical resources and other resources outside the immediate project team, in order to deliver critical customer projects on time
• Anticipate, identify and resolve design conflicts across dependent projects
• Collaborate with multiple parties including other areas of IT services, business project management functions, project teams, head of subdomains, local and global account management, and external customers to develop new services, influence decision makers on new services and ensure delivery as per customers’ expectations
• Lead provision of specialist knowledge over a range of topics including the role of IT in the business and provide advice and guidance in own areas of expertise influencing the effectiveness of the organization's business
• Analyze complex issues, benchmark, identify opportunities and introduce best practices for IT consulting focusing on increasing effectiveness and efficiency
• Lead the design/solution and complex projects with high visibility across APAC
• Anticipate, identify and resolve design conflicts across dependent projects
• Analyze complex multi country opportunity designs and introduce best practices and reusable solutions focusing on increasing effectiveness and efficiency

Requirements

• 7+ years of experience in warehouse IT solutions’ deployments
• In-depth knowledge of Manhattan Warehouse Management System
• Understanding of operations, warehouse design and customer’s solutions across different industries
• Experience with MHE integration and data analytics
• Ability to balance the needs of individual countries with the goals of regional standardization and alignment with the company's roadmap

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

BUSINESS PERFORMANCE SUPPORT & BUSINESS LEADS GENERATION

• Generate new business leads to Account Managers (e.g. up-selling or cross-selling)
• Contribute to revenue through commercialization of Client Support Services
• Facilitate a unified network and integrated solution proposition during the pre-sales phase
• Support profitability management and planning & forecasting in collaboration with Account Management team

RELATIONSHIP MANAGEMENT

• Act as the Single Point Of Contact to the assigned Service Logistics network customer
• Lead Business Reviews with customers for business continuity and sustainable partnership
• Facilitate alignment between customer’s and DHL’s strategic plans and enhances partnership
• Work with respective Account Managers to ensure execution of Account Plans

PERFORMANCE MANAGEMENT

• Align country’s Ops Performance with global/regional goals
• Ensure consistency and service quality in collaborations with Country Operations
• Govern customer Change Requests to ensure scope management & cost recovery
• Manage customer escalations and drive recovery plans
• Establish and lead account community on a regular basis to deliver operations excellence

CONTINUOUS IMPROVEMENT

• Facilitate Continuous programs in various aspects – operations, systems, financial audits in collaborations with Network Operations
• Share best practices across countries and accounts
• Supports process standardization to attain an operating standard model
• Track and monitor cost savings in collaboration with Network Operations

ACCOUNT MANAGEMENT

• Grow Service Logistics share of wallet for existing customers in the region, focusing on regional account plans, commercial ownership of accounts and regional proposals (RFQ, renewal, commercial CRF) ownership
• Ensure overall commercial ownership of SL account in the region (incl. regional management of Global account)
• Develop pro-active business retention and growth plans that protect/enhance margins and are aligned with key internal stakeholder strategies.
• Accountable for tracking and managing account profitability in line and direct contact with Finance
• Identifies root causes to take direct actions and/or liaise & track other functions to solve account profitability issues
• Contributes to product development by generating ideas and providing commercial expertise during the process
• Continuously review business potential and identify potential business opportunities throughout the customer organization

PEOPLE MANAGEMENT

• Provide mentorship to a team of Client Support Services Managers, Assistant Managers, Analysts
• Act as the next escalation point for customer-related issues and guide CSS Managers / Assistant Managers / Analyst in issues resolution
• Provide OJT / coaching / knowledge sharing to team members

Requirements

• Minimum 8 years Supply Chain/ Logistics, or Distribution experience
• Minimum 5 years Customer Relationship Management background
• Solid understanding of the principles of supply chain management
• Excellent communications skills
• Well developed people management skills; ability to lead and inspire teams to accomplish objectives
• Strong analytical and problem solving skills; both short-term/tactical and long-term/strategic
• Well-structured, change oriented and results focused
• Internationally orientated executive

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Service Logistics IT unit supports bringing in new sales, managing projects for onboarding of new customers as well as providing Business Analyst expertise in solutioning of IT systems.

Responsibilities

• Provide system solution that meets customers' requirements
• Manage and implement projects and change requests related to corporate systems
• Provide overall training to AP countries on systems and process deployments
• Convert functional requirement to system requirements, document the EDI specs & involve in testing and implementation activities
• Act as a single point of contact in AP for all training related implementations
• Bridge current gaps amongst AP operations and to ensure constant alignment between systems and operations leads
• Liaise closely with global and regional team to share and develop best practices
• Lead and support Regional initiatives to ensure a deep understanding of information associated with assigned clients, including SOPs and SLAs.
• Provide continuous operational support / guidance and information on systems training, processes introduction to operational users and updating internal stakeholders
• Work closely with regional teams from implementation to deployment phases to ensure timely and successful implementations that meet budgets and quality standards
• Serve as training point of contact for WMS and Technical Services applications on Service Logistics activities
• Analyze customer requirements and propose solutions, prepare documents specifications to regional and countries
• Validate and act as one of the reviewers for regional SOWs and country CWIs
• Provide regular updates on training progress to management and sponsors to enable overall training progress monitoring
• Drive best practices and training alignment amongst regions
• Demonstrate an ability to influence decisions / actions of country line and functional personnel by providing value-added inputs into the organization’s business processes
• Manage a matrix team that holds collective responsibility for the successful implementation of a customer’s logistics solution
• Manage countries in implementation and training planning with regards to resource requirements and skill set upgrade

Requirements

• Strong understanding of Service Supply Chain management principles, Service Logistics aftermarket operations, and equipped with strong training and IT implementation skills
• Good knowledge of warehouse management systems (preferably from a warehouse operations perspective) with some basic experience in warehousing and transport solution design (preferred)
• Strong analytical and problem solving skills with ability for quantitative analysis and modeling
• Good communication, presentation, facilitation, negotiation, interpersonal and intercultural skills, with an ability to work collaboratively with diverse groups on region-wide projects
• A positive and contributory attitude and strong team player
• A results-oriented multi-tasker with the ability to work under stress and tight deadlines while maintaining performance
• Total dedication to, and focus upon, servicing and supporting both internal and external customers; has the ability to work close together with other functional disciplines
• Able to handle ambiguity, resourceful and possessing the initiative to drive towards the end goals
• Computer literate (SQL ,Oracle, Excel, Word, PowerPoint, Outlook) with a comprehensive knowledge of DHL systems relating to customer service. It is expected that the individual will have exceptional skills in PowerPoint and Word
• Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another.
• Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.
• Is focused on identifying and understanding each customer’s needs. Expresses and act on desire to assist customers in an efficient and friendly manner
• Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk
• Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals
• Works cooperatively with others to achieve target and objectives.
• Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others