Total 28 Senior Executive community manager job vacancies in D14 Geylang, Eunos

About Us: Muslimin Trust Fund Association (MTFA) is a rapidly growing nonprofit organisation dedicated to serving the underprivilege community in Singapore. Established with the aim of providing financial assistance and support to Muslims in need, MTFA focuses on various areas such as education, healthcare, welfare, and social services. As our organisation continues to expand, we are committed to making a positive impact in the lives of those we serve.

Responsibilities

Programme Management:

• Liaise with external organizers/member of public for residents’ events / activities
• Plan and organize events/activities for residents during school holiday periods and weekends
• Update events listing every week.
• In-charge of RAMS & AAR for required activities
• Prepare monthly & quarterly reports on list of events for MTFA Council meetings & MSF submission
• Coordinate in-house and outdoor events / activities
• Oversee to the coordination of both DIO happenings; they are to be consulted with regards to slotting/changing new plans.
• Work alongside with WO & CWs on scheduling intervention programme i.e. groupwork/bespoken therapeutic sessions etc.
• Work with education unit on programmes.
• Responsible in sourcing intervention programmes / support services for both children and families.
• Identify existing resources (FSCs, SSA services, assistance programmes, social welfare initiatives, etc.) and upload info to a shared folder for HGs to access.

Community Development:

• Develop and execute the volunteer management system in line with MTFA’s vision and mission.
• Project requirements for volunteers and develop the volunteer recruitment and retention strategy.
• Evaluate, enhance and implement volunteer management policies and processes (e.g. volunteer training, development, recognition, engagement).
• Develop risk mitigation measures and a volunteer continuity plan.
• Conduct volunteer data analysis.
• Develop collaborations with community stakeholders and corporate partners for volunteering opportunities.
• Identify emerging approaches in volunteer management and evaluate volunteerism trends and impact which will value add to the volunteer engagement strategies and approaches.
• Establish a reliable pool of long-term volunteers to support MTFA in its various programmes, initiatives and events.

Candidate Requirements

• Diploma or Degree in any field with 2-3 years of relevant experience in programme management, volunteer management and event management, preferably in a charitable/non-profit organisation.
• Possess an excellent interpersonal skills (both written & spoken)
• Good organizational & event/programme management skills
• Resilient and able to work both independently and with the management team.
• Resourceful, adaptable and able to multitask under given deadlines/timelines.
• Able to build & maintain work relationships with existing and new stakeholders/partners.
• Able to work on weekends on certain occasions during programmes or events (off-in-lieu will be given accordingly).

Our Benefits

• Meals and Refreshments: All employees may take meals and refreshments served by the MTFA kitchens.
• Healthcare: Medical and Dental Coverage
• Time Off: Paid leave, including Vacation, Medical, Marriage and Birthday Leave
• Learning Opportunities: Access training and development programs to boost your skills and career.
• Team Fun: Join in on yearly retreats and monthly team bonding activities.

ABOUT US

HCSA Community Services is a charitable organisation with Institution of a Public Character (IPC) status and a member of the National Council of Social Service. HCSA operates with a team of dedicated staff, volunteer teams, corporate and community partners, as we continue to serve the vulnerable in society through our four signature programmes:

HCSA HIGHPOINT: We provide a safe and substance-free residential shelter at HCSA Highpoint for homeless male ex-offenders and those in recovery from addiction

HCSA DAYSPRING: We offer a caring, safe and therapeutic environment at HCSA Dayspring to help teenage girls who have suffered the complex trauma of emotional, physical or sexual abuse

HCSA SPIN: We support caregiving and improve the quality of life at HCSA SPIN for single parents and lone caregivers who lack or have limited emotional, physical or practical support

HCSA ACADEMY: We equip vulnerable individuals at HCSA Academy with professional skills to secure stable employment in the F&B industry, giving them a new lease of life to support themselves and their families

HCSA is certified as a Great Place to Work ®. At HCSA, our commitment to being a Great Place to Work® is not just a label; it's a reflection of the vibrant and supportive culture we have nurtured together. Within our organisation, everyone is not just a part of a team; they are valued contributors to a workplace built on respect, fairness, and mutual support. Our leaders are known for their credibility, a result of our unwavering dedication to open dialogue and integrity.

At the heart of HCSA's existence is a profound purpose – to give a future and hope for the vulnerable among us. Building and sustaining this culture is a critical part of achieving our mission. We invite you to embark on a rewarding journey where your skills, ideas, and passion will contribute to making a difference in the lives of those in need.

GENERAL SUMMARY

The Senior Executive / Executive, Content Marketing, is responsible for the development, management and optimisation of HCSA Community Services’ content marketing strategy across various online channels.

The position plays a crucial role towards HCSA’s financial sustainability, by supporting our fundraising and community engagement strategy through content such as feature stories and newsletter articles.

ROLE & RESPONSIBILITIES (SENIOR EXECUTIVE)

Content creation and management

1. Develop, write, and edit engaging content for various channels including websites, social media platforms, email newsletters, and promotional materials
2. Craft compelling stories and case studies highlighting the impact of the social service agency’s work to attract donors and volunteers
3. Maintain and update the organisation’s content calendar to ensure timely and relevant content delivery
4. Analyse the performance of content to identify trends and optimise effectiveness

Fundraising support

1. Support fundraising efforts through content that highlights the social causes, the agency’s work and impact on service-users
2. Design and implement strategies to increase donations through impactful storytelling and compelling calls-to-action
3. Leverage on marketing automation for donor engagement and retention
4. Collaborate within the team and across functions/programmes, to integrate online fundraising with offline fundraising, and align holistically with broader organisational initiatives

Others

1. Coordinate publicity and marketing collateral support for events
2. Provide event-day support for selected events, to support content creation
3. Curate and procure corporate gifts and tokens of appreciation
4. Other marketing support as needed

ROLE & RESPONSIBILITIES (EXECUTIVE)

Content creation and management

1. Develop, write, and edit engaging content for various channels including websites, social media platforms, email newsletters, and promotional materials
2. Craft compelling stories highlighting the impact of the social service agency’s work to attract donors and volunteers
3. Maintain and update the organisation’s content calendar to ensure timely and relevant content delivery

Fundraising support

1. Support fundraising efforts through content that highlights the social causes, the agency’s work and impact on service-users
2. Collaborate within the team and across functions/programmes, to integrate online fundraising with offline fundraising, and align holistically with broader organisational initiatives

Others

1. Coordinate publicity and marketing collateral support for events
2. Provide event-day support for selected events, to support content creation
3. Curate and procure corporate gifts and tokens of appreciation
4. Other marketing support as needed

CANDIDATE REQUIREMENTS

Experience and Education

• Experience with demonstrated competencies in managing content marketing campaigns
• Good written and verbal communication skills, with the ability to write client feature stories and newsletter articles tailored to different audiences
• Good understanding of content marketing fundamentals and tools — including content calendar, ChatGPT, UI/UX, Google Analytics
• Proficiency in Wordpress CMS, Elementor and CiviCRM is an advantage
• Proficiency in Adobe Creative Cloud software (Illustrator, Photoshop, InDesign, Premiere Pro, etc.) is an advantage
• Proficiency in fundraising systems and platforms, such as crowdfunding platforms and donor management systems, is an advantage
• Bachelor’s degree in Nonprofit Management, Marketing, Communications or related fields; postgraduate qualifications are a plus
• Non-degree holders with a strong track record and demonstrated proficiencies will be considered

Other Requirements

• Passion to work in the social services sector, and advance the interests of vulnerable groups in the community
• Strong interpersonal skills and a team player with the ability to build relationships with donors, supporters, and team members
• Highly organised with the ability to manage multiple projects and deadlines effectively

Work Arrangement - Full -time; Part-time; Contract; Permanent

Workplace - 1 Lor 23 Geylang, Singapore 388352

Salary commensurate with experience.

To expedite processing time, kindly please visit https://hcsa.org.sg/careers/ to complete the online job application form and attach your resume in the form.

ABOUT US

HCSA Community Services is a charitable organisation with the Institute of a Public Character (IPC) status and a member of the National Council of Social Service. As a family of dedicated staff, volunteer teams, and corporate and community partners, we continue to give a future and a hope to the vulnerable in society

HCSA is certified as a Great Place to Work ®. At HCSA, our commitment to being a Great Place to Work® is not just a label; it's a reflection of the vibrant and supportive culture we have nurtured together. Within our organisation, everyone is not just a part of a team; they are valued contributors to a workplace built on respect, fairness, and mutual support. Our leaders are known for their credibility, a result of our unwavering dedication to open dialogue and integrity.

At the heart of HCSA's existence is a profound purpose – to give a future and hope for the vulnerable among us. Building and sustaining this culture is a critical part of achieving our mission. We invite you to embark on a rewarding journey where your skills, ideas, and passion will contribute to making a difference in the lives of those in need

GENERAL SUMMARY

Reporting to the Manager, People, Culture, Organisation (PCO), the Executive, People, Culture, Organisation is responsible for the execution of HR administration, as well as assisting with aspects of employee engagement.

The HR executive is responsible for

· HR operations and administration;

· Execution of HR plans;

· Providing support on HR and organisational development matters; and

· Ensuring that all HR practices are compliant with relevant legal and statutory requirements

ROLES & RESPONSBILITIES

Recruitment, Selection & Separation

1. Manage the recruitment and selection process under the guidance of Manager, PCO, including placement of job postings, shortlisting of candidates, conducting reference checks and providing guidance to hiring managers;

2. Obtaining the necessary employment permits for non-local employees;

3. Preparation of administrative forms upon commencement of new employees;

4. Manage the offboarding process under the guidance of Manager, PCO, from acceptance of resignation, administration of letter for separation for other reasons, coordinating with relevant parties for handover and offboarding, arranging for exit interviews

Compensation & Benefits

1. Administration of payroll including related statutory submissions such as CPF, Income Tax;

2. Administration of staff benefits including leave, claims, EAP, insurance etc.

Employee Engagement

1. Serve as the first point of contact for the support of employees’ needs & enquiries;

2. Communicate regularly with employees regarding HR matters;

3. Provide support in employee engagement/organisation-development events,

Administration

1. Maintain accurate and up-to-date employee records;

2. Provide administrative support for various people practice pillars such as learning & development, recognition and rewards, performance management, people welfare, employee relations and communications, people engagement;

3. Ensure compliance with all statutory and regulatory requirements;

4. Prepare and replenish namecards (whether digital or physical);

Any other relevant duties as assigned

QUALIFICATIONS

Education And Experience

1. Minimum Diploma in HR with 3 years’ experience in HR Operations; Basic understanding of various HR Operations roles

Other Requirements (if any)

1. Proficient in Microsoft Office suite of applications

2. People-oriented with a service mindset – able to work well with other departments; treats employees as customers

3. Proactive, with the ability to plan ahead, prioritise and work independently

4. Detailed and meticulous

5. Effective communicator – astute listener and able to pick up on subtle cues that others may miss. Effective in spoken and written communication

6. Digitally fluent, possess openness and skillset to independently and proactively explore how digital tools may augment work and increase productivity

Work Arrangement - Full -time (42-hour work week); Permanent

Workplace - 1 Lorong 23 Geylang

Salary commensurate with experience. To expedite processing time, kindly please visit https://hcsa.org.sg/careers/ to complete the online job application form and attach your resume in the form.

The Administrative Executive ensures smooth administrative and operational support for the Canossian Child Development Unit (CCDU), which provides therapeutic care to children and families in the Canossian Village and other schools. This role involves coordinating with professionals, families, and schools, preparing funding reports, managing inventories, and maintaining efficient administrative workflows to ensure efficient service delivery.

Work Functions

1. Administrative and Data Management

• Process referral and discharge cases by creating records and preparing necessary documents within the allocated timeframe
• Contact parents/caregivers to provide therapy-related information and cost details
• Gather documentations and apply for subsidies for therapy if required
• Maintain accurate records and databases for children and family cases
• Prepare monthly case update excel
• Remind team members to complete case documentation and updates on time
• Compile and submit stakeholder reports and data
• Draft secondment contracts and official documents
• Work closely with the Manager to ensure smooth administrative operations

2. Operational Support

• Act as the main point of contact for inquiries, feedback, and communication
• Manage calendars and schedules for the unit
• Procure therapy tools, resources, and cleaning supplies
• Track and maintain unit inventory
• Ensure therapy rooms are equipped, organised, and meet hygiene standards
• Coordinate daily meal arrangements with Operations Head
• Arrange meals for team meetings and events (e.g., bonding sessions, birthdays, farewells)
• Initiate the yearly unit calendar and update SOPs and manuals
• Assist in tracking of trainings/ workshops provided

3. Finance

• Manage agreements/ contracts as required
• Monitor therapy tracker and follow up with parents for payments
• Handle weekly case billing
• Consolidate monthly income and expenditure and work closely with finance department to ensure timely and accurate billing
• Prepare all necessary documents required for corporate card statement monthly
• Assist in procurement and ensure compliance with financial regulations
• Monitor payments and therapy schedules for financial reporting

4. Event and Programme Support

• Assist in organising parent workshops, staff trainings, and meetings
• Provide logistical support for therapy and intervention programmes
• Participate in facilitation of programmes and special projects as assigned

5. Compliance and Reporting

• Monitor compliance with organisational and unit protocols, including confidentiality and funding requirements
• Generate routine and ad-hoc reports for management and stakeholders
• Assist in audits and service outcome tracking

Education and Experience

• Diploma or equivalent in Business Administration, Social Services, or related field (relevant experience without a diploma will also be considered)
• Prior administrative experience, preferably in healthcare, education, or social services
• Familiarity with the therapy and intervention process for children and families is advantageous

Technical Skills and Competencies

• Proficient in using Microsoft Office Suite and administrative software for billing and data management
• Strong organisational skills with attention to detail
• Ability to manage multiple tasks and prioritise effectively
• Basic knowledge of therapeutic work is a plus
• Proficient in billing processes and expenditure monitoring

Generic Skills and Competencies

• Excellent interpersonal and communication skills
• Ability to collaborate, build and maintain strong relationships with different stakeholders
• Ability to contribute to a positive work and team culture where members strive for the highest standards of service delivery and care
• Ability to adapt to change and a willingness to embrace new strategies and ways of working
• Ability to work independently with minimal supervision
• Ability to work effectively in a team-oriented environment
• Ability to multi-task and prioritise responsibilities
• Attention to detail and accuracy in record-keeping
• Strong organisational and time management skills
• Demonstrated professionalism and a strong work ethic

General Summary

The Welfare Officer provide operation support services to support the halfway house’s operations. The role ensure day to day needs of residents and operational requirements of the halfway house are met. Also ensure safety and minimise risk of the Halfway House

Roles & Responsibilities

1. Ensure daily needs of residents are well taken care of.
2. Motivate residents through their day-to-day interaction.
3. Handle residents’ complaints.
4. Refer residents’ issues to Social Worker when necessary.
5. Assist in institutional programmes such as outings.
6. Oversee HWH estate management
7. Assist in monitoring of workplace safety and health standards.
8. Provide logistics support for the effective functioning of HWH

As a Senior Audiologist, you will provide care, therapy, and education to individuals, their families, teachers, and/or facilitators to support healthy hearing and communication competency in collaboration with various allied professionals. This involves working in areas such as hearing, auditory function, balance, and related systems through prevention, identification, assessment, and rehabilitation.

You will serve the needs of individuals from the different sectors within the Canossian Village and the wider community. You will work collaboratively within a multi-disciplinary team to provide quality care and contributes to the Village’s efforts in providing an enhanced service delivery through the Canossian Circle of Care. You are an expert in your area of specialty, providing professional development for others, including training, coaching, and consulting with relevant stakeholders. You will also contributes to the development and review of processes and resources, and participates in research and evaluation as needed. You will performs clinical supervision of interns and other audiologists as required. Additionally, you will be involved in managing service quality and performs department administration and operational tasks.

You should be resourceful, proactive, and possess strong collaboration, communication, leadership, and problem-solving skills.

Casework - Assessment and Intervention Planning

• Conduct assessment to determine child's listening abilities and speech perception
• Assess classroom acoustics and make recommendations for modifications or improvements
• Evaluate and manage technology with the goal of ensuring that pupils can use listening to learn
• Provide recommendations based on evaluation of child’s needs
• Evaluate and manage technology with the goal of ensuring that pupils can use listening to learn
• Provide guidance to supervisees on utilising evidence-based practices for assessment, case formulation and intervention planning.

Casework - Delivery of Intervention

• Fit, validate, manage, and monitor hearing devices through daily hearing checks of students
• Assist with troubleshooting of hearing devices when called upon to assist
• Evaluate progress and outcomes using selected outcome measures regularly
• Modify plans based on child's performance and motivation as well as outcome measures collected
• Provide auditory evaluation and education by measuring and studying noise conditions in the school
• Review audiological evaluations and facilitate communications with other audiologists from other institutions
• Provide secondment/ itinerant services to other schools or centres (including all sectors within the village) via provision of direct audiological services, professional development to staff, caregiver training, psychoeducation of typical and atypical students on knowledge related to hearing loss

Education and Experience

• Masters in Audiology
• Registered with Society for Audiology Professionals Singapore (SAPS)
• Minimum 5 years of experience as an Audiologist
• Understanding and knowledge of service provision for children with hearing loss and their families
• Prior experience working in a school setting

Job Requirements

• Create, build and maintain partnerships with stakeholders, volunteers, donors, supporters to bring in resources
• Fulfill an educational role by advocating the importance of a healthy and stable family environment
• Grow volunteer and donor pool by sourcing out and building relationships
• Maintain database, attend to inquiries, keep close communications
• Maintain oversight of donations, to give support and appreciation
• Develop fundraising strategies, annual action plans and fundraising targets
• Establish fundraising policies
• Execute fundraising action plans and events, mobilise stakeholders and resources
• Prepare fundraising reports, conduct post-event evaluations
• Oversee donations received, ensure donations on track to meet fundraising targets
• Oversee deployment of volunteers and develop them in areas of volunteer satisfaction, training, and matching
• Promote and champion the Home’s vision, mission, values, work and ministry among churches, community and the society at large
• Create a strong brand for the Home through various platforms
• Oversee issuance of publications, media release, use of GP logo, boilerplate, templates and materials
• Undertake any other duties as and when specified by the Head of Home
• Conceptualise, propose and implement programmes
• Create opportunities for mentoring, coaching and supporting youths
• Document planning, implementation and evaluation of programmes for related aspects of youth development

Technical Competencies:

Ability to work under deadlines
Ability to multi-task
Able to engage volunteers and supporters in a dynamic fashion

Core Competencies:

Passionate about working with people and the cause
Meticulous, strong in documentation
Able to interchange between working independent and as a team player

Preferred achievements / characteristics:

A willingness to learn, and a passion to champion for the Girls

ABOUT US

HCSA Community Services is a charitable organisation with the Institute of a Public Character (IPC) status and a member of the National Council of Social Service. As a family of dedicated staff, volunteer teams, and corporate and community partners, we continue to give a future and a hope to the vulnerable in society

HCSA is certified as a Great Place to Work ®. At HCSA, our commitment to being a Great Place to Work® is not just a label; it's a reflection of the vibrant and supportive culture we have nurtured together. Within our organisation, everyone is not just a part of a team; they are valued contributors to a workplace built on respect, fairness, and mutual support. Our leaders are known for their credibility, a result of our unwavering dedication to open dialogue and integrity.

At the heart of HCSA's existence is a profound purpose – to give a future and hope for the vulnerable among us. Building and sustaining this culture is a critical part of achieving our mission. We invite you to embark on a rewarding journey where your skills, ideas, and passion will contribute to making a difference in the lives of those in need

GENERAL SUMMARY

Reporting to the Manager, People, Culture, Organisation (PCO), the Executive, People, Culture, Organisation is responsible for the execution of HR administration, as well as assisting with aspects of employee engagement.

The HR executive is responsible for

· HR operations and administration;

· Execution of HR plans;

· Providing support on HR and organisational development matters; and

· Ensuring that all HR practices are compliant with relevant legal and statutory requirements

ROLES & RESPONSBILITIES

Recruitment, Selection & Separation

1. Manage the recruitment and selection process under the guidance of Manager, PCO, including placement of job postings, shortlisting of candidates, conducting reference checks and providing guidance to hiring managers;

2. Obtaining the necessary employment permits for non-local employees;

3. Preparation of administrative forms upon commencement of new employees;

4. Manage the offboarding process under the guidance of Manager, PCO, from acceptance of resignation, administration of letter for separation for other reasons, coordinating with relevant parties for handover and offboarding, arranging for exit interviews

Compensation & Benefits

1. Administration of payroll including related statutory submissions such as CPF, Income Tax;

2. Administration of staff benefits including leave, claims, EAP, insurance etc.

Employee Engagement

1. Serve as the first point of contact for the support of employees’ needs & enquiries;

2. Communicate regularly with employees regarding HR matters;

3. Provide support in employee engagement/organisation-development events,

Administration

1. Maintain accurate and up-to-date employee records;

2. Provide administrative support for various people practice pillars such as learning & development, recognition and rewards, performance management, people welfare, employee relations and communications, people engagement;

3. Ensure compliance with all statutory and regulatory requirements;

4. Prepare and replenish namecards (whether digital or physical);

Any other relevant duties as assigned

QUALIFICATIONS

Education And Experience

1. Minimum Diploma in HR with 3 years’ experience in HR Operations; Basic understanding of various HR Operations roles

Other Requirements (if any)

1. Proficient in Microsoft Office suite of applications

2. People-oriented with a service mindset – able to work well with other departments; treats employees as customers

3. Proactive, with the ability to plan ahead, prioritise and work independently

4. Detailed and meticulous

5. Effective communicator – astute listener and able to pick up on subtle cues that others may miss. Effective in spoken and written communication

6. Digitally fluent, possess openness and skillset to independently and proactively explore how digital tools may augment work and increase productivity

Work Arrangement - Full -time (42-hour work week); Permanent

Workplace - 1 Lorong 23 Geylang

Salary commensurate with experience. To expedite processing time, kindly please visit https://hcsa.org.sg/careers/ to complete the online job application form and attach your resume in the form.

ABOUT US

HCSA Community Services is a charitable organisation with Institution of a Public Character (IPC) status and a member of the National Council of Social Service. HCSA operates with a team of dedicated staff, volunteer teams, corporate and community partners, as we continue to serve the vulnerable in society through our four signature programmes:

HCSA HIGHPOINT: We provide a safe and substance-free residential shelter at HCSA Highpoint for homeless male ex-offenders and those in recovery from addiction

HCSA DAYSPRING: We offer a caring, safe and therapeutic environment at HCSA Dayspring to help teenage girls who have suffered the complex trauma of emotional, physical or sexual abuse

HCSA SPIN: We support caregiving and improve the quality of life at HCSA SPIN for single parents and lone caregivers who lack or have limited emotional, physical or practical support

HCSA ACADEMY: We equip vulnerable individuals at HCSA Academy with professional skills to secure stable employment in the F&B industry, giving them a new lease of life to support themselves and their families

HCSA is certified as a Great Place to Work ®. At HCSA, our commitment to being a Great Place to Work® is not just a label; it's a reflection of the vibrant and supportive culture we have nurtured together. Within our organisation, everyone is not just a part of a team; they are valued contributors to a workplace built on respect, fairness, and mutual support. Our leaders are known for their credibility, a result of our unwavering dedication to open dialogue and integrity.

At the heart of HCSA's existence is a profound purpose – to give a future and hope for the vulnerable among us. Building and sustaining this culture is a critical part of achieving our mission. We invite you to embark on a rewarding journey where your skills, ideas, and passion will contribute to making a difference in the lives of those in need.

GENERAL SUMMARY

The Senior Executive / Executive, Content Marketing, is responsible for the development, management and optimisation of HCSA Community Services’ content marketing strategy across various online channels.

The position plays a crucial role towards HCSA’s financial sustainability, by supporting our fundraising and community engagement strategy through content such as feature stories and newsletter articles.

ROLE & RESPONSIBILITIES (SENIOR EXECUTIVE)

Content creation and management

1. Develop, write, and edit engaging content for various channels including websites, social media platforms, email newsletters, and promotional materials
2. Craft compelling stories and case studies highlighting the impact of the social service agency’s work to attract donors and volunteers
3. Maintain and update the organisation’s content calendar to ensure timely and relevant content delivery
4. Analyse the performance of content to identify trends and optimise effectiveness

Fundraising support

1. Support fundraising efforts through content that highlights the social causes, the agency’s work and impact on service-users
2. Design and implement strategies to increase donations through impactful storytelling and compelling calls-to-action
3. Leverage on marketing automation for donor engagement and retention
4. Collaborate within the team and across functions/programmes, to integrate online fundraising with offline fundraising, and align holistically with broader organisational initiatives

Others

1. Coordinate publicity and marketing collateral support for events
2. Provide event-day support for selected events, to support content creation
3. Curate and procure corporate gifts and tokens of appreciation
4. Other marketing support as needed

ROLE & RESPONSIBILITIES (EXECUTIVE)

Content creation and management

1. Develop, write, and edit engaging content for various channels including websites, social media platforms, email newsletters, and promotional materials
2. Craft compelling stories highlighting the impact of the social service agency’s work to attract donors and volunteers
3. Maintain and update the organisation’s content calendar to ensure timely and relevant content delivery

Fundraising support

1. Support fundraising efforts through content that highlights the social causes, the agency’s work and impact on service-users
2. Collaborate within the team and across functions/programmes, to integrate online fundraising with offline fundraising, and align holistically with broader organisational initiatives

Others

1. Coordinate publicity and marketing collateral support for events
2. Provide event-day support for selected events, to support content creation
3. Curate and procure corporate gifts and tokens of appreciation
4. Other marketing support as needed

CANDIDATE REQUIREMENTS

Experience and Education

• Experience with demonstrated competencies in managing content marketing campaigns
• Good written and verbal communication skills, with the ability to write client feature stories and newsletter articles tailored to different audiences
• Good understanding of content marketing fundamentals and tools — including content calendar, ChatGPT, UI/UX, Google Analytics
• Proficiency in Wordpress CMS, Elementor and CiviCRM is an advantage
• Proficiency in Adobe Creative Cloud software (Illustrator, Photoshop, InDesign, Premiere Pro, etc.) is an advantage
• Proficiency in fundraising systems and platforms, such as crowdfunding platforms and donor management systems, is an advantage
• Bachelor’s degree in Nonprofit Management, Marketing, Communications or related fields; postgraduate qualifications are a plus
• Non-degree holders with a strong track record and demonstrated proficiencies will be considered

Other Requirements

• Passion to work in the social services sector, and advance the interests of vulnerable groups in the community
• Strong interpersonal skills and a team player with the ability to build relationships with donors, supporters, and team members
• Highly organised with the ability to manage multiple projects and deadlines effectively

Work Arrangement - Full -time; Part-time; Contract; Permanent

Workplace - 1 Lor 23 Geylang, Singapore 388352

Salary commensurate with experience.

To expedite processing time, kindly please visit https://hcsa.org.sg/careers/ to complete the online job application form and attach your resume in the form.

Job Requirements

• Create, build and maintain partnerships with stakeholders, volunteers, donors, supporters to bring in resources
• Fulfill an educational role by advocating the importance of a healthy and stable family environment
• Grow volunteer and donor pool by sourcing out and building relationships
• Maintain database, attend to inquiries, keep close communications
• Maintain oversight of donations, to give support and appreciation
• Develop fundraising strategies, annual action plans and fundraising targets
• Establish fundraising policies
• Execute fundraising action plans and events, mobilise stakeholders and resources
• Prepare fundraising reports, conduct post-event evaluations
• Oversee donations received, ensure donations on track to meet fundraising targets
• Oversee deployment of volunteers and develop them in areas of volunteer satisfaction, training, and matching
• Promote and champion the Home’s vision, mission, values, work and ministry among churches, community and the society at large
• Create a strong brand for the Home through various platforms
• Oversee issuance of publications, media release, use of GP logo, boilerplate, templates and materials
• Undertake any other duties as and when specified by the Head of Home
• Conceptualise, propose and implement programmes
• Create opportunities for mentoring, coaching and supporting youths
• Document planning, implementation and evaluation of programmes for related aspects of youth development

Technical Competencies:

Ability to work under deadlines
Ability to multi-task
Able to engage volunteers and supporters in a dynamic fashion

Core Competencies:

Passionate about working with people and the cause
Meticulous, strong in documentation
Able to interchange between working independent and as a team player

Preferred achievements / characteristics:

A willingness to learn, and a passion to champion for the Girls

Job Scope

· Provide administrative support to management/office staff and operations

· Collate and keep records of office and organizational assets

· Receive and record (and host) visitors, parents and vendors

· Provide administrative support to volunteers and donor engagement

· Assist FCO administrative duties as and when required, rostered or otherwise

· To undertake any other duties specified by Head of Home and/or senior management

Cycling Without Age Singapore Ltd

We are a charity with IPC status with a mission of engaging our seniors in happy hours of community activities to reduce social isolation. We uses Nostalgic & Reminisce as theory of change. Nostalgia elevates positive self-regard, increases the implicit accessibility of positive self-attributes, and attenuates self-esteem defense. Nostalgia is a social emotion; it has been said that, during nostalgic reverie, “the mind is ‘peopled”. Nostalgia strengthens social bonds and magnifies perceptions of social support, thus counteracting the effect of loneliness.

Responsibilities

Programme Management:

• Liaise with external organizers for seniors’ events / activities

• Plan and organize events/activities for seniors

• Update events listing every week for volunteers participation.

• In-charge of RAMS & AAR for required activities

• Prepare quarterly reports on volunteers management for C3A submission

• Work alongside with PA GROs & AACs on scheduling intervention programme i.e. Happy Hours Programme etc.

• Identify resources that can enhance existing intervention programme.

• In charge of trishaw maintenance and maintenance log.

Community Development

• Develop and execute the volunteer management system in line with community’s vision and mission.

• Project requirements for volunteers and develop the volunteer recruitment and retention strategy.

• Evaluate, enhance and implement volunteer management policies and processes (e.g. volunteer training, development, recognition, engagement), empowering volunteers within the community to use their individual strengths to do good within their community and pursue the goals and causes they care about..

• Develop risk mitigation measures and a volunteer continuity plan.

• Conduct volunteer data analysis.

• Develop collaborations with community stakeholders and corporate partners for volunteering opportunities.

• Identify emerging approaches in volunteer management and evaluate volunteerism trends and impact which will value add to the volunteer engagement strategies and approaches.

• Establish a reliable pool of long-term volunteers to support CWAS in its various programmes, initiatives and events.

• Identify assets and strengths within the community that allows the reintegration of isolated/lonely seniors back into community through volunteerism and also linking these assets to those who need it.

Candidate Requirements

• Diploma preferable in social work/science or community development with 1-2 years of relevant experience in programme management, volunteer management and event management, preferably in a charitable/non-profit organisation.

• Possess an excellent interpersonal skills (both written & spoken)

• Good organizational & event/programme management skills

• Resilient and able to work both independently and with the management team.

• Resourceful, adaptable and able to multitask under given deadlines/timelines.

• Able to build & maintain work relationships with existing and new stakeholders/partners.

• Able to work on weekends on certain occasions during programmes or events (off-in-lieu will be given accordingly).

Our Benefits

• Healthcare: Medical and Dental Coverage

• Time Off: Paid leave, Medical, Childcare and Birthday Leave

• Learning Opportunities: Access training and development programs at social service institute to boost your skills and career.

• Team Fun: Join in on yearly retreats and team bonding activities.

• Salary $2950- $3500

HCSA Community Services is a charitable organisation with the Institute of a Public Character (IPC) status and a member of the National Council of Social Service. As a family of dedicated staff, volunteer teams, and corporate and community partners, we continue to give a future and a hope to the vulnerable in society.

HCSA is certified as a Great Place to Work ®. At HCSA, our commitment to being a Great Place to Work® is not just a label; it's a reflection of the vibrant and supportive culture we have nurtured together. Within our organisation, everyone is not just a part of a team; they are valued contributors to a workplace built on respect, fairness, and mutual support. Our leaders are known for their credibility, a result of our unwavering dedication to open dialogue and integrity.

At the heart of HCSA's existence is a profound purpose – to give a future and hope for the vulnerable among us. Building and sustaining this culture is a critical part of achieving our mission. We invite you to embark on a rewarding journey where your skills, ideas, and passion will contribute to making a difference in the lives of those in need.

GENERAL SUMMARY
The Admin and Finance Executive is responsible for administrative and finance duties, providing support to SRSF as well as supporting HCSA central corporate service functions. Administrative responsibilities include supporting tenancy administration, receptionist and office.
The Admin and Finance Executive will also be responsible for supporting the central Finance function of HCSA Corporate Services at SRSF, integrating into existing processes and systems in the areas of Accounts Payable, Accounts Receivable, General Ledger, preparing accurate financial and management accounting reports to HDB according to the accounting standards and related statutory and other regulatory requirements in Singapore.

DUTIES AND RESPONSIBILITIES

Finance

1. Process all payments to HDB and other suppliers and vendors in a timely manner

2. Prepare and submit in a timely manner, accurate payment claims to funder and to monitor receipt of payment due to HCSA

3. Reconcile and ensure that payment made to HCSA is accurate based on number of live Tenancy Agreements or any other agreed-upon basis per Contract

4. Collection of rent and other fees from Authorised Tenants/Authorised Occupiers and follow-up with debt-collection

5. Banking and tracking of bank deposits

6. Ensure financial data are updated and recorded in a timely manner using HCSA Finance Management System

7. Contribute to the preparation of monthly income and expenditure statements/reports

8. Support audit exercises by preparing and providing all contracts and agreements, AP/AR documentation etc.

Tenancy Administration

9. Provide administrative support for the management of tenancies including preparation of new tenancy agreements, process renewals and terminations of tenancies

Receptionist and Office

10. Support reception duties, visitors’ management

11. Answer calls from the public and provide accurate, satisfactory answers to queries and concerns, escalating to the appropriate personnel for attention and follow-up where necessary

12. Ensure proper filing, documentation and data entry as required

13. First point of contact for feedback received through various channels (e.g. e-form, feedback box etc); disseminate for follow-up to the relevant personnel.

14. Sort and distribute incoming mail (tenants’ mail will be sorted and distributed by Operations Executive)

15. To manage office inventory, track and monitor office inventory to ensure office functionality, and to order such supplies when needed

16. Serve as point of contact between HCSA HQ and SRSF and provide administrative support at SRSF for central Corporate Office functions

Secretarial and Administrative Functions

17. Purchase and maintain the necessary insurance for the operations of the facility (excluding staff insurance which will be covered by central HR function)

18. Assist to prepare and submit reports to HDB when necessary, such as feedback reports, incident reports etc.

Others

19. Any other duties assigned by supervisor from time to time

QUALIFICATIONS

Education And Experience

1. Minimum Diploma in Finance/Accountancy

2. Minimum 2 years’ relevant working experience

3. Knowledge in using Finance Management System

4. Proficient in data visualization, data analysis computer applications

Salary commensurate with experience. Venue of Work: Yio Chu Kang

HCSA Community Services is a charitable organisation with the Institute of a Public Character (IPC) status and a member of the National Council of Social Service. As a family of dedicated staff, volunteer teams, and corporate and community partners, we continue to give a future and a hope to the vulnerable in society.

HCSA is certified as a Great Place to Work ®. At HCSA, our commitment to being a Great Place to Work® is not just a label; it's a reflection of the vibrant and supportive culture we have nurtured together. Within our organisation, everyone is not just a part of a team; they are valued contributors to a workplace built on respect, fairness, and mutual support. Our leaders are known for their credibility, a result of our unwavering dedication to open dialogue and integrity.

At the heart of HCSA's existence is a profound purpose – to give a future and hope for the vulnerable among us. Building and sustaining this culture is a critical part of achieving our mission. We invite you to embark on a rewarding journey where your skills, ideas, and passion will contribute to making a difference in the lives of those in need.

GENERAL SUMMARY

The Operations Executive plays a critical role in creating a positive and safe living environment for Authorised Tenants/Authorised Occupiers towards global objectives of assisting said individuals to build stability, self-reliance and social mobility.
The Operations Executive does this through management of Authorised Tenants / Authorised Occupiers, management and maintenance of the facilities, attending to security and safety issues as well as conflict, incidents and accidents.

DUTIES AND RESPONSIBILITIES

Authorised Tenants/Authorised Occupiers Management

1. Welcome new residents and assist with the check-in/out process

2. Address residents'/clients’ inquiries, concerns and feedback promptly, referring and/or escalating through the appropriate channels where necessary

3. Assist to organize and coordinate resident activities and events to promote a sense of community

4. Maintain clear and open communication with residents, staff, and management, facilitating empowerment of Authorised Tenants/Authorised Occupiers to advocate for themselves in a respectful manner, mindful of the broader community, working towards global objectives of SRSF

5. Keep residents informed about important updates, events, and policies through various communication channels such as bulletin boards, messaging applications, townhalls/community meetings

6. Process, facilitate and execute evictions if necessary (subject to HDB’s approval and initiated only as a last resort)

Facility Management

7. Perform inspections of maintenance and cleanliness of facilities, including common areas and individual rooms in compliance with schedule required by HDB

8. Coordinate and schedule routine maintenance, repairs, and cleaning services

9. Ensure compliance with safety and security regulations

10. Work together with HDB-appointed Facilities Management company to ensure smooth operations of SRSF, escalating through the appropriate channels where necessary

Security and Safety

11. Enforce security protocols, including access control and visitor policies

12. Address potential and actual security issues through recommendation and implementation of action plans

13. Respond to emergency and mitigate situations

14. Address safety hazards and highlight to Administrative & Operations Manager

15. Comply with Risk Management Plan, Pandemic Plan and Emergency Plans

Conflict Resolution and Incident/Accident Management

16. Mediate conflicts among residents and address behavioural issues in a fair and respectful manner, escalating complex cases to Social Work team when necessary

17. Ensure a peaceful living environment by setting and enforcing dormitory rules and policies

18. Manage all incidents/accidents according to SOPs, prepare and submit the necessary reports to the relevant personnel

Administrative Duties

19. Manage SRSF records and documentation, including Authorised Tenants/Authorised Occupier records, incident reports, and maintenance logs

20. Email and telephone correspondence with clients and residents

21. Keep records of dormitory occupancy, maintenance requests, and resident feedback and provide reports to Administrative & Operations Manager

22. Mail management – sorting and distribution of Authorised Tenants/Authorised Occupiers’ mail

QUALIFICATIONS

Education And Experience

1. Minimum Bachelor Degree in social sciences, business or management and/or diploma or certificate level qualification in social work, counseling or psychology

2. Minimum 8 years’ relevant working experience with at least 5 years in management/leadership positions

3. Good organization and planning skills

4. May be required to work on weekends or at night should there be unforeseen circumstances

5. Knowledge of relevant social issues such as homelessness and poverty preferred

6. Demonstrate proficiency in digital tools for data visualisation, data analysis, report-writing and presentation

Other Requirements (if any)

1. Able to work flexible hours

2. Able to take initiative to identify areas of responsibilities

3. Sense of safety and emergency

4. Good interpersonal and communication skill

5. Effective and strong team player

6. Knowledge of correctional and addictions work preferred

Work Arrangement - Full -time; Permanent

Workplace - Yio Chu Kang

Salary commensurate with experience

HCSA Community Services is a charitable organisation with the Institute of a Public Character (IPC) status and a member of the National Council of Social Service. As a family of dedicated staff, volunteer teams, and corporate and community partners, we continue to give a future and a hope to the vulnerable in society.

HCSA is certified as a Great Place to Work ®. At HCSA, our commitment to being a Great Place to Work® is not just a label; it's a reflection of the vibrant and supportive culture we have nurtured together. Within our organisation, everyone is not just a part of a team; they are valued contributors to a workplace built on respect, fairness, and mutual support. Our leaders are known for their credibility, a result of our unwavering dedication to open dialogue and integrity.

At the heart of HCSA's existence is a profound purpose – to give a future and hope for the vulnerable among us. Building and sustaining this culture is a critical part of achieving our mission. We invite you to embark on a rewarding journey where your skills, ideas, and passion will contribute to making a difference in the lives of those in need.

GENERAL SUMMARY

The Senior Social Worker is a full-time social worker who implements activities and interventions as directed by the Residential General Manager and conducts referral services with the support of social work team. He / she manages social and behavioural issues, mediates disputes and facilitates the building of positive relationships within the community. He / she provides guidance and support to social work team.

ROLES & RESPONSBILITIES

Case Management

1. Intake – interview and allocate residents to suitable rooms based on their profile

2. Referral – link residents up with the appropriate services (government, community, private etc) to support global objectives of building stability and self-reliance and working towards home ownership where possible)

3. Provide or broker access to needed support such as legal aid, physical and mental health and well-being

4. Engagement, assessment, intervention (referral) and follow-up of Authorised Tenants / Authorised Occupiers receiving social support through various means including conducting home visits to residential units

5. Support Authorised Tenants / Authorised Occupiers in securing permanent/long-term employment through partnerships with employment agencies, organisation or participation in job fairs etc.

6. Discharge planning and exit interviewsincluding preparing residents for eviction (subject to approval by Housing Development Board (HDB) and initiated only as a last resort) and working with relevant social agencies / MSF (Ministry of Social & Family) for shelter accommodation for residents before eviction

7. Record keeping, documentation and data entry

Administration and Facilitation of programmes

1. Organise and facilitate programmes to build Authorised Tenants / Authorised Occupiers’ stability, self-reliance and social mobility – e.g. community empowerment and townhall meetings, art and creative expression, community gardens, life skills workshops etc

2. Advocacy for relevant social issues pertinent to users served by Single-Room-Shared-Facilities (SRSF) including initiating and participating in research endeavours

Conflict Resolution

1. Attend immediately to and resolve escalated disputes between Authorised Tenants / Occupiers including making the necessary referrals to other service providers where necessary. To update Administrative & Operations Office for their documentation including action taken and recommendations

Management of Opportunities for Volunteerism

1. Facilitate volunteer initiatives within the SRSF community

2. Encourage Authorised Tenants / Authorised Occupiers to participate in local volunteering, fostering a sense of purpose and contribution

Audit

1. Monitor progress against relevant KPIs as required by funder and other stakeholders

2. Plan, implement and review processes to meet the achievement of KPIs and MSRs as required by funders

3. Ensure proper documentation is maintained, updated and reviewed on a regular basis for audit

Stakeholder relationships

1. Collaborate with other teams in fulfilling global objectives of the programme

2. Manage communications and feedback from stakeholders and team members

3. Build collaborative working relationships with partnering agencies

QUALIFICATIONS

Education And Experience

1. Bachelor’s Degree in Social Work

2. Digitally fluent; familiar with digital tools for basic data visualization, basic data analysis, report-writing and presentation

3. Knowledge of relevant social issues such as homelessness, poverty preferred

Other Requirements

1. May need to work in evenings / weekends (working hours until 9pm on 2 nights as required by HDB), applies to Ops Team as well

Salary commensurate with experience.

Venue of Work: Yio Chu Kang

HCSA Community Services is a charitable organisation with the Institute of a Public Character (IPC) status and a member of the National Council of Social Service. As a family of dedicated staff, volunteer teams, and corporate and community partners, we continue to give a future and a hope to the vulnerable in society.

HCSA is certified as a Great Place to Work ®. At HCSA, our commitment to being a Great Place to Work® is not just a label; it's a reflection of the vibrant and supportive culture we have nurtured together. Within our organisation, everyone is not just a part of a team; they are valued contributors to a workplace built on respect, fairness, and mutual support. Our leaders are known for their credibility, a result of our unwavering dedication to open dialogue and integrity.

At the heart of HCSA's existence is a profound purpose – to give a future and hope for the vulnerable among us. Building and sustaining this culture is a critical part of achieving our mission. We invite you to embark on a rewarding journey where your skills, ideas, and passion will contribute to making a difference in the lives of those in need.

GENERAL SUMMARY

Reporting to Senior Social Worker, the Executive, Community Partnerships is responsible for building community partnerships in support of global objectives of the SRSF. This includes working with partners in the community such as social service agencies, non-profit organisations, institutes of higher learning, corporates, statutory boards etc. This position also supports SRSF’s volunteer (both internal and external) engagements, programme events and HCSA corporate partnerships events.

DUTIES AND RESPONSIBILITIES

1. Community Relations, Recruitment and Outreach

· Organize community relations activities and initiatives pertaining to recruitment and outreach

· Conduct community & corporate engagement activities/ events/ communications, presentations to community organizations, and liaisons with community “champions”

· Develop and maintain effective relationships with community agencies, corporate partners as well as individuals

· Executes the media and communication duties in collaboration with HCSA Corporate Partnerships & Strategic Communications team

· Organise and conduct volunteer activities relating to community & corporate engagement activities/ events

2. Content Development and Channels Management

· Plan and implement communication strategies based on key audience, including increasing awareness of SRSF in collaboration with HCSA Corporate Partnerships & Strategic Communications team

· Develop and distribute materials that explain the company and programme’s policies and position on relevant social issues

3. Resource Development and Coordination

· Identify and engage potential partners who can contribute to and support SRSF operations and maintain clear communication lines to ensure collaboration is developed and enhanced

· Coordinate the corporate volunteer management pool of resources and activities

4. Others

· Support data analysis and report generation for programme outcome measurement and volunteer management

· Participate in special projects and committees

· Perform additional duties as required by the nature of the position or as assigned by Head of Programme

QUALIFICATIONS

Education And Experience

· A Bachelor’s degree, preferably in a related field of study

· Proficient in Microsoft Office Suite, social media and/or digital marketing

· Excellent in verbal and writing communication skills

· At least 2 years of experience in volunteer / community management. Experience in social services/ charity / non-profit organization will be advantageous

· Needs to be flexible to work on weekends when required

Salary commensurate with experience. Venue of Work: Yio Chu Kang

Job Role Description

Senior Student Care Facilitators are responsible for creating a safe and supportive learning environment for students, managing their behaviour, and effectively communicating with parents and stakeholders. They are responsible for ensure the safety and well-being of students at all times in the Student Care Centre, facilitating and guiding children in their daily routines, activities, and programs. They implement daily class activities, document student activities, progress, and behaviour, track student activities, and collaborate with colleagues within student care and from various sectors to support students with specific needs.

They build rapport with parents and serve as the first point-of-contact for parents in all matters related to the child, effectively communicating with parents and stakeholders. The ideal candidate is proactive and pre-emptive, striving for an incident-free and accident-free student care centre.

The Senior Student Care Facilitator plans, writes, and effectively implements age-appropriate lesson and activity plans, demonstrating excellent interpersonal and collaborative skills. They approach classroom and behaviour management with patience and a positive attitude, effectively handling conflicts and disruptive behaviour.

In addition to the above, the Senior Student Care Facilitator provides ongoing support, mentorship, and guidance to Student Care Facilitators and other junior Student Care programme staff, ensuring they have the necessary skills and knowledge to excel in their roles.

He/she has to work closely with the Student Care management and administration to implement best practices, ensure compliance, evaluate effectiveness, and ensure timelines are met.

A passion for working with children, strong organizational skills, and the ability to adapt to diverse needs are essential for this role.

Senior Student Care Facilitators serve as experienced role models, guiding and mentoring junior staff, and inspiring and motivating students to reach their full potential. They contribute to the continuous improvement of the Student Care programme under the guidance of the Student Care Manager and Student Care Assistant Managers.

Critical Work Functions and Key Tasks

Classroom Management

• Create a safe, stimulating, positive, and supportive learning environment in the classroom
• Supervise and guide students during routine transitions
• Establish clear expectations and rules for behaviour in the classroom and consistently enforce them
• Foster and maintain integrated and inclusive student care environment in which students with varying abilities and needs (including hearing loss and mild to moderate SEN) play and learn together
• Foster positive relationships with students, promoting a nurturing and inclusive environment
• Foster a positive and inclusive classroom environment that prioritises the needs, interests, and well-being of the students
• Utilise various strategies and techniques to address and prevent challenging or negative behaviour, including positive reinforcement, redirection, and conflict resolution
• Take a child-centric approach by actively listening to students, respecting their opinions, and recognising and valuing their individual differences and strengths
• Mentor, guide, and support Student Care Programme Facilitators to continuously improve their classroom management abilities.

Behaviour Management

• Monitor and manage student behaviour, addressing any disciplinary issues promptly and in accordance with center policies
• Use effective communication and conflict resolution skills to promote a harmonious environment
• Provide guidance and support to students in developing their social-emotional skills and positive values
• Acknowledge appropriate behaviour and address students' inappropriate behaviour using positive reinforcement strategies
• Manage classrooms and students in line with established classroom and behaviour management strategies
• Adopt the Positive Behaviour Intervention System (PBIS) for overall student and classroom management
• Use positive behaviour techniques to reinforce good behaviours
• Mentor, guide, and support Student Care Programme Facilitators to continuously improve their PBIS implementation and classroom and behaviour management abilities.

Parent Communication and Management

• Serves as a key point of contact for resolving conflicts and addressing concerns.
• Serve as the primary point of contact for parents and effectively builds positive relationships.
• Regularly communicates with parents and share updates on students' progress, address concerns or issues, and collaborate with parents for the best possible care and support.

Daily Programme & Scheduling of Daily Class Activities

• Maintain a structured daily schedule with engaging activities, minimising unstructured downtime
• Plan and execute lessons and activities for holidays and ad-hoc full-days
• Incorporate both indoor and outdoor activities to provide a well-rounded experience
• Provide basic academic support and supervise homework completion daily
• Provide weekly spelling practice
• Monitor and evaluate the effectiveness of program activities and make improvements as necessary

Administration & Documentation

• Maintain accurate records and documentation related to student attendance, activities, and incidents
• Collate attendance and activity consent/registration responses; follow-up on non-responses
• Keep track and follow-up closely on the minimum attendance requirements and absence documentation of students on the financial assistance schemes
• Work closely with the Centre’s admin team to mitigate potential attendance and documentation issues
• Timeliness in all administration, documentation and processes

Professional Development

• Attend regular staff meetings and participate in professional development opportunities to enhance knowledge and skills
• Attend trainings, courses and refreshers for necessary skills and certifications:

1. WSQ Student & Youth Care
2. Standard First Aid, CPR, AED
3. Food & Safety
4. Environmental Control Coordinator (ECC) Training
5. Certificate in Student Management
6. Certificate in Social-Emotional Learning
7. Other Internal Trainings
8. Other External Trainings
9. Curriculum/Programme Trainings

• Stay up-to-date with industry trends and best practices in Student Care
• Continuously improve classroom strategies based on feedback and reflection

Setting Routines and Expectations

• Clearly explain, consistently remind, and regularly encourage children to follow and practice center-wide routines, rules, and expectations
• Ensure Center-wide routines, rules, and expectations are displayed in a manner that is easy to see and understand

Collaboration with Various Stakeholders

• Build positive relationships with parents and stakeholders through strong communication and interpersonal skills
• Collaborate with other staff members to develop and implement effective strategies and interventions for students with specific needs or challenges

Mentorship and Guidance

• Serve as a resource person for facilitators, functioning as the go-to person for support in addressing challenges or issues that may arise
• Provide guidance and feedback to Student Care facilitators, ensuring they are equipped with the necessary skills and knowledge to effectively carry out their roles
• Lead daily huddles to review and reflect on the previous day’s operations and go over the current day’s plans
• Foster a collaborative and supportive team environment, encouraging facilitators to share ideas, seek advice, and learn from one another

SOPS’ and Best Practices

• Serve as a resource for facilitators when it comes to standard operating procedures, policies, and best practices.
• Assist the student care management and administration to implement standardized practices and policies across all student care programs.
• Stay updated on industry trends and best practices and share knowledge and resources with the team.
• Participate in regular meetings and discussions to provide input and contribute to program improvements.

Education, Skills, and Competencies

Education and Experience

• Minimum requirement – Diploma Graduate
• Preferably with teaching qualification or at least 2 years of relevant experience as a Senior Facilitator/Senior Teacher in a school-based Student Care Centre
• Preferably with at least 1 year of supervisory experience

Technical Skills and Competencies

• Classroom & Behaviour Management Skills
• Lesson Planning & Evaluation Skills
• MS Office Skills
• Familiarity with hearing aids, FM transmitters and other related technology
• Familiarity with relevant educational tools, resources, and technology
• Proficient in using software and online platforms for documentation and communication purposes

Generic Skills and Competencies

• Demonstrate a passion for working with children and promoting their overall well-being and development
• Exhibit patience, empathy, and understanding towards students and their unique needs
• Display strong organisational and time management skills to effectively plan and coordinate activities
• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building abilities
• Ability to meet deadlines
• Ability to work effectively in a team-oriented environment
• Adaptability and flexibility in managing diverse and changing needs
• Problem-solving and conflict resolution skills
• Demonstrated professionalism and a strong work ethic
• Ability to multi-task and prioritise responsibilities
• Attention to detail and accuracy in record-keeping
• Ability to work independently with minimal supervision
• Patience, sensitivity, and inclusivity awareness

The Finance Executive will have a primary focus in AR, AP, deposits and Month-end Closing. The Executive will provide support to the Assistant Finance Manager.

Critical Work Functions

Accounts Receivable (AR)

• Responsible in AR function - invoicing and fee payments for programmes and AR Aging
• Maintain financial records of daily collections and deposits in Quickbooks, including cashiering duties.

Accounts Payable (AP)

• Assist in AP function and AP Aging
• Assist to ensure all payable invoices and claims are paid on schedule and supported with complete approval documents

Donation/Grant

• Create, update and maintain records of donation/grant entries in Donor Management System (DMS) and perform monthly reconciliation
• Work closely with Fundraising team on donation/grant/funding collections
• Maintain proper documentation for all donations, funds, grants or receipts

Reporting

• Assist in GST filing quarterly
• Preparation of month-end closing journals and respective schedules
• Facilitate in financial reporting

Resource Planning

• Utilise resources in a cost-effective manner and complete administrative work timely
• Work within budget allocated for the financial year

Internal Processes

• Comply with established policies, procedures, processes and workflows
• Create and maintain department SOPs and workflows, when needed

Others

• Work closely with programmes sectors on AR and AP matters
• Assist Finance team with any financial reporting as assigned
• Any other duties as assigned by the management from time to time

Education, Skills, and Competencies

Education and Experience

• Diploma with Accountancy, Finance or related qualification
• At least 2 years in a related capacity

Technical Skills and Competencies

• Proficient in MS Office applications
• Experience in using accounting software
• Able to use Excel for analytics

Generic Skills and Competencies

• Excellent interpersonal and written communication skills
• Ability to collaborate, build and maintain strong relationships with different stakeholders
• Ability to contribute to a positive work and team culture where members strife for the highest standards of service delivery and care
• Ability to adapt to change and a willingness to embrace new strategies and ways of working
• Ability to work independently with minimal supervision
• Ability to work effectively in a team-oriented environment
• Able to perform job responsibilities amidst tight deadlines
• Organized and meticulous

About Us: Muslimin Trust Fund Association (MTFA) is a rapidly growing nonprofit organisation dedicated to serving the underprivilege community in Singapore. Established with the aim of providing financial assistance and support to Muslims in need, MTFA focuses on various areas such as education, healthcare, welfare, and social services. As our organisation continues to expand, we are committed to making a positive impact in the lives of those we serve.

Job Description

Programme Management

• Liaise with external organizers/member of public for residents’ events / activities
• Plan and organize events/activities for residents during school holiday periods and weekends
• Update events listing every week.
• In-charge of RAMS & AAR for required activities
• Prepare monthly & quarterly reports on list of events for MTFA Council meetings & MSF submission
• Coordinate in-house and outdoor events / activities
• Oversee to the coordination of both DIO happenings; they are to be consulted with regards to slotting/changing new plans.
• Work alongside with WO & CWs on scheduling intervention programme i.e. groupwork/bespoken therapeutic sessions etc.
• Work with education unit on programmes.
• Responsible in sourcing intervention programmes / support services for both children and families.
• Identify existing resources (FSCs, SSA services, assistance programmes, social welfare initiatives, etc.) and upload info to a shared folder for HGs to access.

Community Development

• Develop and execute the volunteer management system in line with MTFA’s vision and mission.
• Project requirements for volunteers and develop the volunteer recruitment and retention strategy.
• Evaluate, enhance and implement volunteer management policies and processes (e.g. volunteer training, development, recognition, engagement).
• Develop risk mitigation measures and a volunteer continuity plan.
• Conduct volunteer data analysis.
• Develop collaborations with community stakeholders and corporate partners for volunteering opportunities.
• Identify emerging approaches in volunteer management and evaluate volunteerism trends and impact which will value add to the volunteer engagement strategies and approaches.
• Establish a reliable pool of long-term volunteers to support MTFA in its various programmes, initiatives and events.

Job Requirements

• Diploma or Degree in any field with 2-3 years of relevant experience in programme management, volunteer management and event management, preferably in a charitable/non-profit organisation.
• Possess an excellent interpersonal skills (both written & spoken)
• Good organizational & event/programme management skills
• Resilient and able to work both independently and with the management team.
• Resourceful, adaptable and able to multitask under given deadlines/timelines.
• Able to build & maintain work relationships with existing and new stakeholders/partners.
• Able to work on weekends on certain occasions during programmes or events (off-in-lieu will be given accordingly).

Our Benefits:

• Meals and Refreshments: All employees may take meals and refreshments served by the MTFA kitchens.
• Healthcare: Medical and Dental Coverage
• Time Off: Paid leave, including Vacation, Medical, Marriage and Birthday Leave
• Learning Opportunities: Access training and development programs to boost your skills and career.
• Team Fun: Join in on yearly retreats and monthly team bonding activities.

If you are a proactive, organised individual who thrives in a dynamic environment and is committed to fostering positive experiences, we would love to hear from you. Join us in making a meaningful impact in our community!

About Us: Muslimin Trust Fund Association (MTFA) is a rapidly growing nonprofit organisation dedicated to serving the underprivilege community in Singapore. Established with the aim of providing financial assistance and support to Muslims in need, MTFA focuses on various areas such as education, healthcare, welfare, and social services. As our organisation continues to expand, we are committed to making a positive impact in the lives of those we serve.

Responsibilities

Programme Management:

• Liaise with external organizers/member of public for residents’ events / activities
• Plan and organize events/activities for residents during school holiday periods and weekends
• Update events listing every week.
• In-charge of RAMS & AAR for required activities
• Prepare monthly & quarterly reports on list of events for MTFA Council meetings & MSF submission
• Coordinate in-house and outdoor events / activities
• Oversee to the coordination of both DIO happenings; they are to be consulted with regards to slotting/changing new plans.
• Work alongside with WO & CWs on scheduling intervention programme i.e. groupwork/bespoken therapeutic sessions etc.
• Work with education unit on programmes.
• Responsible in sourcing intervention programmes / support services for both children and families.
• Identify existing resources (FSCs, SSA services, assistance programmes, social welfare initiatives, etc.) and upload info to a shared folder for HGs to access.

Community Development:

• Develop and execute the volunteer management system in line with MTFA’s vision and mission.
• Project requirements for volunteers and develop the volunteer recruitment and retention strategy.
• Evaluate, enhance and implement volunteer management policies and processes (e.g. volunteer training, development, recognition, engagement).
• Develop risk mitigation measures and a volunteer continuity plan.
• Conduct volunteer data analysis.
• Develop collaborations with community stakeholders and corporate partners for volunteering opportunities.
• Identify emerging approaches in volunteer management and evaluate volunteerism trends and impact which will value add to the volunteer engagement strategies and approaches.
• Establish a reliable pool of long-term volunteers to support MTFA in its various programmes, initiatives and events.

Candidate Requirements:

• Diploma or Degree in any field with 2-3 years of relevant experience in programme management, volunteer management and event management, preferably in a charitable/non-profit organisation.
• Possess an excellent interpersonal skills (both written & spoken)
• Good organizational & event/programme management skills
• Resilient and able to work both independently and with the management team.
• Resourceful, adaptable and able to multitask under given deadlines/timelines.
• Able to build & maintain work relationships with existing and new stakeholders/partners.
• Able to work on weekends on certain occasions during programmes or events (off-in-lieu will be given accordingly).

Our Benefits:

• Meals and Refreshments: All employees may take meals and refreshments served by the MTFA kitchens.
• Healthcare: Medical and Dental Coverage
• Time Off: Paid leave, including Vacation, Medical, Marriage and Birthday Leave
• Learning Opportunities: Access training and development programs to boost your skills and career.
• Team Fun: Join in on yearly retreats and monthly team bonding activities.

About The Role

• Design, implement, monitor and evaluate programs.
• To deliver programs, activities and support assistance initiatives for participants who attend Shan You Wellness Community activities.
• To organize lifestyle activities that enhance psycho-social health.
• To increase knowledge and skills to improve the self-management of elderly. Improve the quality of life of the elderly by focusing on mental and physical health and help the elderly to have greater control over their daily functioning.
• Review and lead assistance schemes like the food rations, community meals distribution and befriending schemes.
• Keep proper records and provide timely records and updates to management.
• Provide updates on stock inventory and track distribution of supplies, proper record of stock inventory and track distribution of supplies.
• Source for sponsorships and donations (cash/in-kind) to meet the supplies required by clients together with the Community Partnerships team.
• Manage and engage volunteers together with the Community Partnerships team.
• Perform any other duties as assigned.

Candidate Requirements

• Minimum Diploma in related fields (e.g. social work, community services). Bachelor’s Degree Preferred.
• Minimum 3 years of relevant work experience in programme management. Minimum 2 years in social service agencies/IPC charities is preferred.
• Good oral and written communication skills.
• Passionate in working with stakeholders and good interpersonal skills.
• Committed to contribute to the social cause.
• Willing to learn and be guided.
• Good stakeholder and programme management skills.
• Able to work effectively independently and as part of a team.
• Proficient in Microsoft Office applications.
• Willing to work on Saturdays.

This role covers corporate communications and community relations for the Nursing Home (NH):

• Brand and corporate image development, implementation and management
• Public and community relations management
• Media management
• Event management including corporate and fundraising events
• Fundraising, donations and donor management
• Volunteer management
• Social and wellness programme management

The staff is to represent the NH as media liaison; in decision-making with regard to Corporate Communications matters when required.

The staff is to provide relevant and appropriate counsel to Senior Management of the NH on corporate communications, branding, corporate affairs, public and community relations, donors and donation management, and volunteer management.

KEY RESPONSIBILITIES

1. Corporate Image

1.1. To assist in the development / update and implementation of the desired corporate image and branding of the NH. The corporate image must reflect and communication the mission and vision of the organisation.

1.2. To ensure consistencies in the application of corporate image in all communications materials/platforms.

1.3. To ensure positive public image through appropriate media, corporate activities, publications and other marketing strategies.

2. Events & Community Relations Management

2.1. Strategise, plan, create and implement fundraising, corporate and community relations activities to achieve corporate objectives.

2.2. To link assigned event to the overall communications plan and corporate objectives.

3. Volunteer Management

3.1 To develop and implement volunteer management strategies in line with the organisation’s vision and mission.

3.2 To work with internal stakeholders on volunteer requirements and develop the volunteer recruitment and retention strategy.

3.3 To implement (together with the relevant internal stakeholders) the volunteer management policies and processes (e.g. volunteer orientation, development, review, recognition).

3.4 To develop a volunteer friendly culture by engaging, supporting and training staff whom volunteers will be working with.

3.5 To assist in volunteer service activities, where applicable.

4. Social and Wellness Programme

4.1. To source for grants for social and wellness programmes for the residents and implement the activities.

4.2. To plan and organise social and wellness activities for the residents, in-house or in collaboration with the community.

5. Publications: Print/Electronic (including Social Media Platforms)

5.1. To plan the content and visual presentation of all print/electronic corporate publications/social media platforms so as to promote/convey the desired corporate image of the NH; and also to promote the NH’s services.

5.2. To plan the appropriate content of corporate presentation slides which promote/convey the desired corporate image of the NH.

6. Public Relations Communications

6.1. To be the custodian of feedback forms.

6.2. To be the liaison for MP referrals and significant complaints.

6.3. To discern sensitive issues and offer reasonable counsel/suggestions to solve the problem or handle the situation.

7. Media Management

7.1. To handle media enquiry and feedback so that accurate information and information promoting/conveying the desired corporate image of the NH can be extended to the journalists.

7.2. To handle sensitive issues raised by the journalist, and public feedback via media platforms.

7.3. To initiate positive stories to the media, to feature the NH’s services, to promote/convey the desired corporate image of the NH via the media platforms.

8. Fundraising and Donations Management

8.1. To propose annual fund raising targets.

8.2. To strategise, plan and organise events to meet fundraising targets. Such events should also be the platform to promote/convey the corporate image of the NH.

8.3. To strategise and value-add to donor management system. To assist with maintaining/improving donors’ relationship.

The Senior/Executive, Community Partnerships shall be responsible for executing programmes pertaining to fundraising and donor, partner and volunteer engagement and management.

Roles & Responsibilities

• Execute fundraising initiatives, focusing on digital fundraising projects, to improve service continuity.
• Build and strengthen collaborative relationships with donors, partners and volunteers.
• Implement programmes to recruit, engage and manage volunteers.
• Create and upload content for organisation's social media platforms.
• Implement cloud-based Volunteer Management and Donor Management solutions to improve operational efficiency and IT security of organisation's volunteer and donor management database.
• Ensure compliance with Charities Regulations requirements and other requirements by the Commissioner of Charities.
• Perform any other duties as assigned.

Requirements and Competencies

• A good Bachelor degree in a related field is preferred.
• Minimum 2 years of relevant work experience in community partnerships, volunteer management and/or fundraising in social service agencies/IPC charities is preferred.
• Applicants with more years of relevant work experience may be considered for the Senior Executive position.
• Good oral and written communication skills.
• Passionate in working with stakeholders and good interpersonal skills.
• Willing to learn and be guided.
• Good stakeholder and event management skills.
• Able to work effectively independently and as part of a team.

Job Summary:

This dynamic role requires an individual with strong technical expertise, business analysis skills, and leadership potential. The selected candidate will bridge the gap between user needs, developers and technical solutions, manage a range of IT functions including devices, accounts, servers and helpdesk, to ensure efficient IT operations. He/she shall assist in the planning, procuring and managing the ICT, PA and AV solutions that support school operations, administration, data management and protection. He/she shall organise and conduct relevant staff training for the implementation of the IT systems and utilization of the ICT tools in the school. One needs to be proactive, adaptable, and innovative with a passion for supporting IT in the Special Education sector

Duties and Responsibilities:

• Co-ordinate and support the use of ICT in daily teaching and learning and school programmes as tasked by school management and HOD (IT).
• Manage and advise the staff on matters pertaining to the school integrated data system, including liaising with the vendor to troubleshoot and provide solutions to issues raised.
• Responsible for insuring the day-to-day operation, reliability, and integrity of the network infrastructure, including installation, maintenance, and management of all data network equipment.
• Provision of users’ access through Active Directory (AD), de-provision and maintenance of users’ accounts.
• Administer and support Microsoft Office365, and the associated emails accounts and mailboxes.
• Manage the school’s ICT resources (including PCs, notebooks, ipads, SMARTBoards, printers, PA & AV equipment, charging carts) including performing tech refresh, maintenance, condemnation, upgrading and inventory check.
• Ensure that all school policies, guidelines and standards are adhered to (including documentation, safety checks, etc).
• Proactively scan the market for technology trends and new tools that support special education school operations & administration and introduce innovative ICT projects for school’s consideration with reference to its ICT needs.
• Plan and purchase ICT equipment and resources in support of school daily operations and administration.
• Organise and conduct staff briefings and training for the smooth implementation of all ICT-based operational & administrative systems.
• Provide PA/AV support for all school events and undertake other ICT or operational tasks as assigned.

Job Requirements:

• A Diploma in IT, Computer Science, Engineering or related qualification
• Minimum 3 years of relevant working experience of ICT support
• Any professional certifications (administration/support) from Microsoft 365, Apple or equivalent will be a plus
• Understanding of networking protocols and security technologies

The Community Outreach Executive shall be the key person to drive the outreach programmes. With a view to broaden the reach of Squash to different pockets of society and geographical locations within Singapore, he/she will be working alongside the Events and Programmes team and General Manager, with direction from the SSRA Board.

PRIMARY ROLES AND RESPONSIBILITIES

• Plan and execute squash outreach programmes, with the primary aim to extend the reach of squash to a diverse community.
• Conceptualise fresh ideas on how SSRA can further the reach of squash to different pockets of the community, in concert with the objectives of SSRA, Sport Singapore and Ministry of Culture, Community and Youth (MCCY).
• Champion the programme to extend reach of squash in the National School Games (NSG).
• In running the programmes, work towards having Squash as an offering that is
• Plan and run social media campaigns relevant to the programmes and events.
• Procure facilities, services, collaterals and equipment in accordance with the SSRA guidelines; ensure timely and accurate delivery of purchased goods and services.
• Prepare budgets for the programmes and events.
• Manage and work alongside vendors and freelancers in planning and execution of the programmes.

SUPPORTING ROLES AND RESPONSIBILITIES

• Participate and support all SSRA organised events, working closely alongside the Events and Programmes team and General Manager.
• Support the national-level Events and Programmes, national team and General Manager with administrative matters as and when required.
• Other duties commensurate with the level of the post shall be further determined by the SSRA, where applicable.
• This job description is not to be regarded as exclusive, or exhaustive. It is intended to serve as a synopsis of the scope of work, and shall be amended accordingly, based upon the changing needs of the SSRA.

Skills, Qualifications and Personal Traits

• Minimum A Level or Diploma, preferably in Business Administration, Marketing, Communications, Sports Management, Physical Education or related discipline.
• Preferred one year of relevant experience in the sports industry (eg. National Sports Associations or recreation/school clubs).
• Fresh graduates and those seeking internships are welcome to apply.
• Conversant with social media platforms, with a passion for keeping abreast of related trends.
• Computer literate in MS Office (Word, Excel, Outlook, PowerPoint); desktop publishing will be an added advantage.
• Possess resourcefulness and acute analytical skills, with a keen eye for detail.
• Meticulous, and understands the importance of excellent organisation skills.
• Generally pleasant character who enjoys communicating and working with people.
• Enjoy a strong and active interest in sports.

Please note that due to the nature of the work involved, individuals may be required to work on weekends and evenings. In light of this, there needs to be some flexibility in working hours and where applicable, individuals will be compensated with time off in-lieu.

Compensation will commesurate with experience. Applicants are requested to state their expected remuneration in their resume/CV.