Total 615 customer service manager job vacancies in CAA-Changi Airport Terminal 2

Our client is a leading global provider of Airport Ground Support Equipment (GSE). They are looking to hire a Field Service Engineer to join their team in Singapore.

This role reports to the Customer Care Manager (based in Singapore).

Essential Duties and Responsibilities

• Travel to customer site to complete a variety of assignments, including but not limited to, commissioning of new equipment, providing warranty troubleshooting and repair support, training customers on operation and/or maintenance of the products, and execution of paid service work to repair or upgrade a customer’s unit in the field.
• Provides and maintains expert-level technical skill on all equipment. Have a good technical/business understanding of the complete product range of the Company equipment. Supervise, manage, and provide technical assistance in equipment troubleshooting and diagnostic support to applicable parties (subcontractors, customers, etc.)
• Development of Product Services sales opportunities at customer site or during communications. Explore customer requirements to promote parts kits, training, repairs, unit inspections, and equipment refurbishment and maintenance (ProCare). In addition, seek out, identify, and effectively communicate information regarding competitive products and services.
• Attend meetings as Company representative to address technical issues, progress schedules and site related issues within the scope of work.
• Identify and track parts required for installation or warranty, coordinate on site activities, communicate technical support and follow up with customers to ensure satisfaction.
• Support the Account Manager with new equipment sales opportunities. Work collaboratively with the Sales team to provide useful resources and specific information on competitors’ equipment in supporting the sales effort.
• Provide customers with estimations on repairs, training, or customer care solutions. Understand and manage field installation budget, on assigned projects, while utilizing cost effective measures to manage daily project activities and to resolve outstanding issues.
• Timely and thorough completion of job documentation. This includes, but is not limited to, service order trip reports, product registration forms, equipment checklists, unit defects identification, credit card expense reconciliation, e-mail communications to internal or external customers, and customer feedback surveys.
• Development and documentation of service-related processes, including but not limited to product repair procedures, work aid documents, departmental procedures, and customer communication forms.
• Work collaboratively with the team of Field Service Engineers to share knowledge and resolve problems.
• Provide liaison support of the regional service offices, including communication with engineering, vendors, and/or other field service representatives to resolve customer issues in a timely manner.
• Ability to speak to all levels of management in relation to customer needs.
• Ability to work with manufacturing on how to better processes for equipment as it arrives to customer locations, i.e., quality improvements.
• Participate and contribute to successful Ad Hoc project management, training program development, instructional development and generic problem analysis on an as-required basis.
• Follow all Company policies and procedures including, but not limited to, the travel policy, car rental policy, substance abuse policy, ISO procedures, expense policy, company cell phone and laptop computer utilization.
• Develop win-win results for the Company and the customer in each situation.
• Relies on experience, judgment, and advanced skills to plan and accomplish assigned goals and objectives.
• Conduct all work in a professional and safe manner with maintaining the sense of urgency that our customers expect.
• Maintain the highest ethical standards, open and honest communication, work with integrity and treat everyone with respect.
• Representative will complete all necessary job preparations for upcoming work accordingly.
• Other projects and responsibilities may be added at the company’s discretion.

Education and Experience:

• Minimum 10 years of technical experience in the GSE industry or similar.
• Associate or bachelor’s degree in a mechanical field or business education is a plus.
• Possess a valid driver's license.

Training Requirements (licenses, programs, or certificates):

• Participation in selected technical and management training programs developed within and identified by the company.
• On-the-job training and working/traveling for development of new hire Field Service Engineer.

Specialized Knowledge, Equipment, and Applications:

• Must have excellent interpersonal and oral/written communication skill.
• Lean / Relentless Continuous Improvement
• Knowledge of industry trends and process improvements with the ability to cost effectively implement while improving performance.
• Strong PC skills in MS Office environment.
• Must have ability to understand complex and technical situations.

Other information:

Work Environment - General office environment with exposure to warehouse environment. Exposure to airport ramp environment.

Travel - To achieve results this person must be willing to travel to customer locations up to 50%-75% of their time, mainly in Asia Pacific, with some other international travel as required.

Physical Demands - Frequent standing and walking. Constantly hearing, seeing, and talking. Able to operate the Company GSE products.

Supervisor Responsibilities – Position will liaise with and influence multiple internal departments from a technical standpoint on all Company products.

Relationship Responsibilities - This person must develop strong intra-departmental relationships and creditability. Must have the ability to develop customer relationships and reinforced by strategic visits. This person will be the customer’s advocate within the company in terms of adding value to the relationship.

Safety - Maintain proper housekeeping and safety standards by promoting proper use of protective equipment, safe operation of all machinery, tools, and equipment as well ensuring they and their teammates are always following safety rules.

The Assistant Marketing Manager is responsible for developing, implementing and executing strategic marketing plans for the company in order to attract potential customers and retain existing ones. The Assistant Marketing Manager is also responsible for working with executives to determine budgets and targets, and be able to manage the company’s vendors in relation to marketing. As market trends are constantly changing, the Assistant Marketing Manager must be continuously updated on current market conditions.

Key Responsibilities

· Conceptualize and execute 360 marketing and branding strategies to drive clientele growth.

· Work with management to develop engagement campaigns.

· Analyse market trends and preparing forecasts.

· Manage company’s marketing vendors.

· Manage and maintain freshness of all digital and social media platforms to drive brand awareness and engagement.

· Develop relevant content for marketing campaigns and promotional material e.g. advertising, SEM, SEO, articles, photos, videos.

· Build relationships with PR agencies, local media, influencers.

· Sales support with collaterals and communications.

· Any other ad-hoc responsibilities assigned.

Requirements

· Bachelor’s Degree or Diploma in Marketing, or related fields

· 3+ years of relevant experience

· Proficient in English (written and spoken) for effective copywriting

· Photoshop / video editing expertise

· High understanding of traditional and emerging marketing channels

· Well versed with multiple social media platforms and website management

· Strong presentation and analytical skills

· Results driven, creative, and energetic

· Knowledge in Google analytics, SEO and SEM

· Knowledge in the built-environment / building materials / interior design / architecture sector (preferred)

· Competency in Microsoft applications including Word, Excel, and Outlook

Primary Responsibilities

• Maintain good, professional working relationships and effective communications with existing, and new customers and all internal departments, affiliate offices, and partners.
• Support and handle all sales and other enquiries from local customers, overseas offices/agents/customers and handle RFQs.
• Provide quotation for Air, Sea (for both export/import) and Land transportation freight enquiries.
• Ensure all requests received for cost quotations, are responded to within the shortest possible time frame/deadline.
• Build and maintain good rapport with customers to fulfil their requirements.
• Provide excellent customer service support and attend/address customers’ complaints.
• Generating sales/customers report.
• Maintain good relationships with carrier/service provider to obtain more competitive cost.
• Co-ordinate with vendors and customers for bookings via faxes and emails and seek approval of shipment.
• Work closely and coordinate with operation to meet customers service expectation and provide supports whenever is required.

Secondary Responsibilities

• Joint visits with HOD/Sales to customer/vendor to build rapport, strengthen business relationship, review process and seek business opportunities.
• Support HOD in training and guiding new staff.
• Support and develop business.
• Monitor competitors, market conditions, and product development.
• Plan, design and propose Better Freight Solution.

This portfolio reports to an Assistant Director. As an officer of PPD, a typical portfolio might include the following:

• Formulate, plan and review strategies, operational policies, and programmes, which includes drafting submission and presenting to Senior Management, in consultation with relevant internal and external stakeholders. This can include:
  • Conceptualising and executing strategies for successful implementation of policies and programmes, including identifying challenges and formulating measures to address them
  • Tracking progress and outcomes of policies and programmes, including gathering and analysing data for reporting, overseeing budget and developing system enhancements
  • Coordinating discussions and engagement sessions with internal and external stakeholders
  • Maintaining relationships with partners and vendors of the policies and programmes
• Any other duties as assigned

[What we are looking for]

• Tertiary qualifications
• Up to 7 years experience in operational policy planning and review work. Those without qualifications but have substantial relevant work experience are welcome to apply
• Good analytical and systematic problem-solving skills. Conscientious planner with strategic foresight (e.g. able to translate broad problem statements into specific policies and identify key issues of relevance)
• Enjoys tackling challenges and solving complex issues (e.g. able to distil key issues from a complex set of information and synthesise diverse and conflicting range of information to develop solutions, interventions and frameworks)
• Adaptable and comfortable with operating in an ambiguous, uncertain and fast-moving environment
• Able to communicate (written and speech) complex ideas clearly and concisely
• Competent in using data for analysis and reporting
• Performance driven, outcome oriented and meticulous
• Enjoys collaborative work and adapt at managing stakeholders

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure

Job Summary:

The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

Job Responsbilities:

• Answer all incoming calls promptly and politely
• Respond to customer enquiries promptly
• Basic knowledge on cargo commodity as per IATA rules and regulations
• Handle all air export shipment interface with multiple parties (internal and external customer/stakeholders) on shipment requirements
• Booking of flights with planning team
• Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue
• Ensure all data are updated correctly in system
• Liaise with overseas agents on various requirements and rates
• Obtain rate approval from customer before shipment departs
• Provide flight details and feedback to customer on freight status timely
• To ensure AED compliance and job file closures within KPI
• Monitor shipment uplift and transit to ensure timely arrival/delivery to consignee, as well as updating shipment delays to shipper and destination stations whenever occurs
• Good understanding of customer’s SOP and shipment handling requirement by ensuring compliance prior to shipping, with customer satisfaction
• Monitor progress to achieve month end targets / annual objectives and KPI
• Supporting others on shipment execution when necessary
• Manage claims query, follow up with internal stake holders and vendors, and update customer
• Provide airfreight quotations upon application
• Take charge of Supplier’s invoice disputes
• Timely escalation of issues / concerns that requires broader attention and resolution
• Take on all other ad-hoc tasks delegated by Supervisor/Manager

Job Requirements:

• Minimum GCE ‘O’ levels with 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous.
• Possess excellent communication and interpersonal skills
• Good written and spoken English
• Able to work over-time when required

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

Due to the current COVID-19 situation and the escalating visa/travel restrictions in place, we will be prioritizing candidates who are currently based in Singapore and do not require relocation. We will be reviewing the pandemic situation and will adjust our position in accordance and adherence to local authority.

We regret that only shortlisted applicants will be contacted. Thank you for your interest in Bollore Logistics Singapore.

C&B

• Basic Salary + Monthly Allowances
• AWS, Excellent Compensation Benefits
• Permanent position with Long Service Award

Responsibilities:

Business Development (Sales):

• Actively seek new sales opportunities, identify potential projects, networking and promote the company to prospective customers via various channel including social media
• Responsible for managing sales across all accounts, regardless new or existing
• Perform presentation to clients and customers. Visit their company & sites regularly
• Keep track of monthly sales performance and achieve revenue targets
• Analyze sales data, market trends, sales growth and customers’ feedback for improvement
• Prepares monthly reports, input and insights to management for customers’ needs and the competitor activities

Leadership (Management):

• Lead a team of 4-5 members, providing guidance and support to ensure individual met KPI
• Oversee all order processing and ensure on-time delivery to clients & customers
• Able to provide problem-solving to fellow team members and lead them correctly
• Prepare & conduct monthly/ad-hoc sales meeting contents
• Attend monthly management meeting and provides updates & status of Sales performances
• Involved in company’s welfare activity such as company lunch, bonding events & celebration

Requirements:

• Minimum Diploma level with at least 5 years of related working experience
• Preferred applicant with Construction related field
• Highly driven, able to motivate follow team members
• Excellent communication and presentation abilities
• Willingness to travel as required for meetings and visiting
• Must be self-motivated, resourceful and possess a pleasant disposition
• Ability to maintain confidentiality and work independently
• Ability to develop and maintain excellent working relationships with all internal & external personnel
• Applicants must be willing to work in Changi North Crescent

For interested candidates, please submit your application to us with your resume stating your contact details, experiences, current and expected salary via APPLY NOW button.

(Only shortlisted candidates will be notified)

C&B:

• Basic Salary + Monthly Allowances
• AWS
• Annual Salary Increment
• Annual External Training Budget with Paid Training Leave Given
• Excellent Welfare Benefits; Flexi Claims, Progressive Annual Leave & etc
• Permanent position with Long Service Award

Responsibilities:

• Perform daily order processing from customers' requests (from quotation to processing orders)
• Handle outbound processing (Schedule, Liaise Internally, Prepare, Manage and Resolve with any matters with customers' finished goods)
• At any point of times, you will be only perform either Order processing or Outbound processing duties.
• Coordinate with the various department to ensure smooth operation (required face to face communicate with the production staffs)
• Handle customers face to face regarding ordering or outbound matters.
• Beneficial to have basic accounting knowledge for processing of payment etc.
• Perform any administration duties assigned when required
• Responding to incoming email, phone, mobile platform enquiries
• Be responsible for all correspondences, filing, photocopying, recording, documentation
• Attending team meeting and sharing best practice with colleagues
• Prefer to have candidates with experiences working in Singapore

Requirements:

• Minimum GCE 'N'/'O' level with related working experiences
• Applicant with either similar job duties will have advantages
• Comfortable to work in different multicultural team
• Possess positive working attitude and willingness to learn
• Possess good communication skills (both written and oral) and interpersonal skills as required to handle customers enquiries daily
• Ability to maintain confidentiality
• Able to accept job flexibility and willingness to learn new duties
• Ability to start work with short notice preferred
• Applicants must be willing to work in Changi (Preferably for applicants to stay in East area)
• 5.5days work week with alternate Saturday
• Mon - Fri (8am to 5.30pm); Alternate Sat (8am to 4pm)

For interested candidates, please submit your application to us with your resume stating your contact details, experiences, current and expected salary via APPLY NOW button.

(Only shortlisted candidates will be notified)

Customer Service Officer (East)

- Salary up to $2500/month

Job scope :

• Handle calls and emails promptly by providing accurate and timely information, alternatives, and solutions to customer orders
• Respond to customers' queries and concerns with the aim of achieving excellent service standard
• Follow up promptly with customers to resolve issues
• Provide respondents' feedback to respective departments to improve customer experience
• Evaluating and processing Return requests from customers
• Perform after-call administration work such as job openings, generating customs document/parcel manifest, filing, and all related matters
• Liaise with the transporter to ensure B2C shipments are delivered promptly to the parcel sorting center for processing
• Prepare billing to B2C clients for submission before the cut-off date
• Prepare weekly or monthly reports as required by Management and B2C clients
• Suggest Standard Operating Procedures for new procedures or processes that help create efficiency for the team

Requirements :

• "O" Level/ ITE Nitec/ Diploma in related field
• Proficient in Microsoft Office
• Initiative with positive attitude, willingness to learn and must be a team player
• Committed and able to work independently
• Friendly and Customer Service oriented
• Good communication skills

Working hours :

• Monday to Friday (8.30am to 5.30pm)
• Saturday (8.30am to 12.30pm)

Please Whatsapp us at +65 9338 7787 to arrange for an interview.

The Country Manager/ Branch Manager is responsible for all day-to-day operations and management and to support the company’s strategic short and long terms regional growth plans.

The role and responsibilities of the GM/Branch Manager include the following:

1. Develop, review and refinement of the business strategy, execution of the strategy to obtain/maintain a leading position in the market place.

2. Growing the revenue/profit for the Branch with new business and existing business.

3. Client Management, working closely with the respective management team and HOD, to

· Review SOPs regularly and keep it up to date.

· Review, understand customers’ KPI requirement, facilitate implementation and ensure compliance

· Manage customers’ expectation through regular review and KPI measurements internally

· Monthly or quarterly business review with Key Accounts together.

4. Ensure revenue growth is achieved in a responsible and profitable manner.

5. Ensure the efficient utilization of Company’s resources in order to achieve the overall objectives

6. Talent Management and Recruitment - Hiring of right personnel/talent with appropriate approval, Staff development and performance appraisal

7. Ensure effective internal controls and management information systems are in place;

8. Ensure compliance to the Company work procedures.

9. Keep abreast of market trends, external and internal factors that may affect the Company and implement processes and systems to ensure that management of the Company is adequately informed

10. Support and growth the relationship with Vendors/ Shipping line/Airline Iine ensure best in class procurement strategy for the company.

Work location: Changi Airport

Type of employment: full-time, roster based on Vietnam Airlines’ flight schedule. Immediate work commencement

SGD 2,500 - SGD 3,000

Your primary duties include:

· Coordinating and supervising the passenger's check-in process provided by our Ground Handling Agent;

· Service desk activities such as standby, offload, upgrade, and the handling of flight disruption under the Station Manager's direction;

· Pre-flight, and post-flight checks, and reports on the airline's CRS/DCS and other internal systems

· Acting and/or forwarding passengers' claims/complaints to the Sales & Service team

· Invoice checking, including those for lounge each month

· Other tasks assigned by Station Manager.

Our successful candidate must have full work right in Singapore and meet the below minimum requirements:

· The requirement for an Airport Security Identification Card issued by Changi Airport;

· Proven interpersonal and strong customer service skills, professional appearance, cooperative attitude, flexibility in terms of scheduling with work experience in airline’s passenger and flight service an advantage

· Working knowledge of the airline's DCS, GDS & CRS with Sabre is an advantage

· Proven English proficiency with a minimum score of 700 (TOEIC) or 550 (TOEFL) or 6.0 (IELTS)

(Only shortlisted applicants will be contacted for an interview)

Requirement

· Bachelor's Degree, Post Graduate Diploma or Professional Degree in Mechanical/Electronics/Manufacturing Engineering

· Good business acumen and strong track record in sales, marketing and business development

· Bilingual in English & Mandarin with good communication skills and the ability to work with people from diverse background

· Good team player with strong leadership quality and able to manage cross-functional teams

· 3-5 years relevant working experience in sales/marketing/business development/engineering/project management, preferably in the contract manufacturing industry.

· Preferably with experience in the manufacturing sector of Semiconductor Process Equipment.

· Strong in customer account management

Duties

· Serving, sustaining and growing business from new/existing customers

· Ensuring the yearly sales target/revenue set for Strategic Business Units are met

· Reviewing projects and assessing if the projects are to the company’s competency and business objective

· Providing leadership, direction and motivation towards the development of team members, through clear strategies, policies and process implementation

· Monitoring Profit & Loss performance of each project

· Lead and collaborate RFQ process, sales order fulfilment, engineering change control management, cost reduction initiatives and on time deliveries performance.

Kindly submit resume to include your current and expected salary.

DWD

PDK ADS

We are looking to expand our logistic company to other sector. Your role will be responsible for winning new business by penetrating new clients. This role will be expected to set demanding personal goals, work as hard as necessary to get things done, take challenges head on, and remain resilient in the face of difficulties. We are looking for candidate with 2 to 4 years of experiences in business/logistic field.

Responsibilities:

• Collaborate with other departments, including sales, operations, and finance, to ensure a seamless customer experience.
• Develop SOP’s for strategic accounts in association with Site Manager, Operations Manager, IT
• Manager and associates internal colleagues where applicable, to detail all processes, rate structure, capturing of customer identified KPI’s.
• Attend targeted networking events.
• Identify current state, desired future state, pains & desired gains of prospects.
• Partner with Account Manager & Carrier Sales to build ideal solution & pricing for the prospect.
• Partner with Leadership, Account Manager & Carrier Sales to identify new opportunities to upsell, cross-sell product & service offerings.
• Build and maintain strong relationships with existing clients and stakeholders. Candidate with outgoing personality is a plus.
• Analyze market trends and competitor activities to identify business opportunities.
• Prepare and present proposals to clients that align with their business needs and objectives.
• Participate in industry events and conferences to promote the company and build relationships with potential clients.
• Prepare and present business development reports to senior management on a regular basis.

We are looking to expand our logistic company to other sector. Your role will be responsible for winning new business by penetrating new clients. This role will be expected to set demanding personal goals, work as hard as necessary to get things done, take challenges head on, and remain resilient in the face of difficulties. We are looking for candidate with 2 to 4 years of experiences in business/logistic field.

Responsibilities:

• Collaborate with other departments, including sales, operations, and finance, to ensure a seamless customer experience.
• Develop SOP’s for strategic accounts in association with Site Manager, Operations Manager, IT
  Manager and associates internal colleagues where applicable, to detail all processes, rate structure, capturing of customer identified KPI’s.
• Attend targeted networking events.
• Identify current state, desired future state, pains & desired gains of prospects.
• Partner with Account Manager & Carrier Sales to build ideal solution & pricing for the prospect.
• Partner with Leadership, Account Manager & Carrier Sales to identify new opportunities to upsell, cross-sell product & service offerings.
• Build and maintain strong relationships with existing clients and stakeholders. Candidate with outgoing personality is a plus.
• Analyze market trends and competitor activities to identify business opportunities.
• Prepare and present proposals to clients that align with their business needs and objectives.
• Participate in industry events and conferences to promote the company and build relationships with potential clients.
• Prepare and present business development reports to senior management on a regular basis.

Job Responsibilities:

• Monitoring product quality throughout the manufacturing process to ensure that it meets company standards.
• Estimating the cost of labor and materials needed for each project, then submitting this information to upper management for approval.
• Overseeing work schedules and deadlines to ensure that projects are completed on time.
• Fabricate and assembles metal structures and equipment through the use of welders, cutters, shapers, CNC machines and measuring tools.
• Complete each weld to the specified standards using appropriate equipment and materials.
• Ensure quality weld and inspection for welding process.
• Interfaces with production welders to improve welding methods.
• Ensure timely delivery for every individual projects and project management.
• Optimize welding productivity and performance.
• Communicate job expectations and performance requirements to welders.
• Initiate, coordinate and enforce production, safety, and quality systems, policies, and procedures.
• Ensure that welded material and consumables meet specifications.

Job Requirements:

• High School Diploma / Vocational Certificate / Diploma / Degree in Engineering or any related field.
• Have experience is welding parameter setting for ESAB SAW Welding.
• Knowledge in WPS and QPR.
• Interpret welding symbols and technical drawings.
• Knowledge of welder and welding safety standards.
• Good mechanical aptitude, knowledge and detailing in welding technical drawings.
• Excellent problem solving, time management skills and team player.
• Self-motivated, excellent time management, planning and prioritization of jobs.

1. Diploma / Bachelor's degree in Engineering, Marketing, Business, or a related field in Integrated Facilities Management.
2. A minimum of 2 years of proven experience in business development or sales within the integrated facilities management industry is preferred.
3. Excellent written and verbal communication skills, with the ability to create persuasive business proposals and presentations.
4. Strong interpersonal and relationship-building skills, with a customer-centric mindset and a passion for delivering exceptional service.
5. Demonstrated ability to identify new business opportunities and develop innovative solutions to meet client needs.
6. Proficient in Microsoft Office Suite, including PowerPoint, Word, and Excel.
7. A self-starter with strong problem-solving, decision-making, and time-management skills.

Service Support Engineer (SLA)

Tasks:

• Delivers engineering services to customers effectively and on time
• Monitors and maintains customers’ system equipment and performance
• Guides customers through use of equipment safely and effectively
• Explains new features and suggests upgrades to customers
• Builds close relationships with customers
• Generates SLA reports and presents findings to management and customers
• Able to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Commitment to providing exceptional service to customers and support to peers
• Resolve conflicts or complaints from customers
• Ability to respond to emergencies on time

Qualifications:

• Hold a diploma/degree in electrical engineering, or relevant engineering in RF
• Willing to travel frequently in the ASEAN region
• Good work ethics and growth mindset
• Open-mindedness and innovative thinking
• Time management skills

Area of responsibilities

1) Sector – Food & Beverage (Cafes, Central Kitchen, Distributors, Restaurants, etc) and Hospitality (Hotels, etc).

2) Achieving the sales objectives, target set by the company.

3) Finding and developing new markets with your own business contacts.

4) Drive sales growth with new key accounts customers by building strong customer relationships.

5) Contacting potential clients to establish rapport and arrange meeting.

6) Understanding the company products, competition in the market and positioning to develop sales strategies.

7) Provide accurate and relevant sales report to management.

8) Lead, motivate and supervise a sales team.

9) Train and guide team members to develop their full potential.

10) Responsible for bringing in new sales contract and review current contract activities.

11) Any other area of responsibilities that the company deems necessary.

Competency requirements

1) Class 3 license with own car.

2) Strong communication skills.

3) Excellent leadership skills.

4) Minimum of 3 – 5 years experience in the food & beverage and hospitality sector.

Working Hours
Monday - Friday : 8 30am - 5 45pm (1 Hour Break)
Saturday: 8 30am - 2 30pm (1 Saturday Shift Every 4 Weeks)

Summary

The Team Lead will be responsible to the Head of Learning & Development for all coordination and conduct of functional training programs, management of standards and procedures for operations in his/her assigned business unit. The incumbent is responsible for the review, formulation and implementation of training plans and programs for in-house, industry, other regulatory courses for in order to achieve consistent, high quality service delivery for the respective business units.

Duties and Responsibilities

▪ Oversee all training in areas of development and delivery, and assessment and evaluation, and planning and communication in his/her business unit.

▪ Identify and assess the training needs of the job roles in consultation with stakeholders and in collaboration with the Curriculum Developer in his/her business unit.

▪ Design develops and review training and assessment programs/materials in collaboration with the curriculum developer in his/her business unit.

▪ Assess his/her training team members’ (comprising Trainers, Line Trainers and On-Job Trainers) training competencies and skills, performance and productivity to identify areas of development and growth.

▪ Coach his/her training team members to ensure consistent high standards and quality in training delivery.

▪ Establish effective working relationships and collaborations with internal and external stakeholders at various levels.

▪ Oversee evaluations of all training programs in his/her business unit and recommend strategies for continuous improvements.

▪ Conduct in-house training and briefing to share best practices as required and ensure compliance to regulatory training requirements for operations in his/her business unit.

▪ Keep abreast of industry training trends, developments, and best practices, and recommending new teaching/learning methodologies.

▪ Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

▪ Minimum in WSQ Advanced Certificate in Learning & Performance or ACLP/ACTA

▪ Minimum 5 years of demonstrable sound knowledge in operations.

▪ Minimum 2 years conducting training and assessment.

▪ Able to analyze, evaluate and assess learning challenges and develop new innovative learning solutions.

▪ Able to work independently and collaborate effectively as well as a self-starter with positive mindset.

▪ Excellent self-motivation, interpersonal, communication and project management skills.

▪ Ability to work well as both a team player and leader

Job Description

Key Responsibilities

Supervise, Lead, motivate, direct, develop and train a team of production employees. Assigns work and sets priorities for employees. Provides technical expertise and managerial leadership. Effectively communicates daily crossovers and build/test issues across all levels of Manufacturing.

Prioritizes production schedules based on available manpower, equipment efficiency, capacity and materials requirements.

Leads operational meetings; establish consistency in processes, and ensure alignment of tactical and/or strategic plans. Develops and tracks key organization performance metrics to meet or improve cycle time performance. Schedules and conducts milestone meetings.

Ensures timely response to operations issues impacting customer satisfaction; acts as an interface in the establishment of and ensuring conformance to customer/vendor requirements; prepares detailed analysis of cost of quality opportunity and initiates corrective action.

Actively strives to prevent employee accidents and injuries. Responsible for ensuring and documenting that all department employees (including temporaries) receive and follow appropriate department training including Environmental, Health and Safety training. Implements, emphasizes importance of, and monitors compliance to appropriate safety policies and procedures.

Develops personnel to include training and career development; manages the performance management process to include the development of team and individual goals, implementing employee development plans, and coaching. Manages the employee selection, hiring, reward and discipline processes.

Analyzes and plans for maximum production capacity optimization; implements and monitors manufacturing or dept. processes that collect, analyze and report key measurement data and real time status.

Identifies process and quality changes designed to improve manufacturing or department capabilities. Drives Lean, Safety and Quality. Takes corrective action.

Other Requirements: This position may require standing for extended periods of time, walking, working in tight spaces, bending, squatting, twisting, kneeling, reaching, lifting, the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.

Additionally, because this position also may involve working in a clean room, the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields may be required.

Functional Knowledge

• Works on issues where analysis of situation or data requires review of relevant factors

Business Expertise

• Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives

Leadership

• Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees

Problem Solving

• Exercises judgment within defined procedures and policies to determine appropriate action.

Impact

• Erroneous decisions or failure to achieve results will cause delays in schedules.

Interpersonal Skills

• Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Part-time Service Crews needed for Heavenly Wang.

Min 2 months commitment required.

Location:
Changi Airport

Responsibilities:
• Process customers’ orders and cashiering duties

• Food preparation and Coffee Making

• Clear plate and tables after customers have consumed the food

• Wash up the dishes and cups that were used by customers

Working Hour:
Minimum 3 days work week

Able to work rotating shifts of 7am to 1pm, 10am to 3pm, 5pm to 11pm

Salary:
$13 per hour until 29 Feb 2024

1 March 2024 onwards, $10.79 per hour

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

Singapore Aero Engine Services Pte Ltd (SAESL) is a dynamic and fast-growing organisation committed to fostering a positive and productive workplace culture. As we continue to expand, we are seeking an experienced human resource manager with a special focus on process improvement to join our team and lead HR initiatives that support our organisational goals.

About the Role:

Reporting to Vice President, Human Resources, you will play a pivotal role in developing and reengineering our HR processes to enhance overall efficiency, effectiveness, and employee experience. This position requires a thinker with a strong background in human resources and a passion for continuous improvement.

Key Responsibilities:

• Evaluate existing HR processes, identify areas for improvement, and implement streamlined procedures
• Work collaboratively with cross-functional teams to ensure seamless integration of HR processes with other business functions
• Keep abreast of changes, develop and update HR policies and procedures to align with industry best practices and legal requirements
• Research and analyse information, and provide human resources advice and decisions to maintain market competitiveness and support business goals
• Plan and manage human resources operations budget
• Establish strong working relationships with the HR team, cross-department colleagues, management team, government agencies, union, institutes of higher learning and vendors
• Act as a point of contact for employee relations issues, fostering a positive and inclusive work environment
• Responsible for the physical security of the company premises

Prerequisites:

• A degree from a recognised university
• At least 10 years of experience in a similar capacity, preferably in a fast-paced manufacturing environment
• Strong knowledge of HR best practices, employment laws, and regulations
• Strong leader with emphasis on empowering and developing others to achieve team success
• Good interpersonal and communication skills with multiple levels in the organisation
• Analytical mindset with the ability to use data to drive decision-making
• Proficient in Microsoft Office 365 and exposure to HRIS systems

Job Description

· To provide support and application for Wafer Sort & Testing Related Equipment.

· Service & Calibration of Hi Vacuum Pumps and related equipment for the semiconductor industry.

Qualifications / Requirement

· Diploma in Electrical / Electronic Engineering.

· Preferably with experience in Vacuum Technology and/or Wafer Testing.

· Excellent written and verbal communication skills, customer service oriented, self-motivated and able to work independently.

· Result oriented and able to work well under pressure.

· Travelling required.

Oversee the overall import and export operations. Supervise and ensure a smooth flow of the airfreight import and export operations; ensure that relevant documents are sent on time and follow up on urgent issues. Require good communication skills to ensure excellent customer service to our clients and vendors, and ensure harmony within the departments. Responsible for initiating new ideas to create an easier workflow for everyone.

Key Responsibilities

· Develop and implement strategic plans to enhance airfreight operations.

· Collaborate with senior management to align airfreight strategies with overall company objectives.

· Oversee day-to-day airfreight import and export operations.

· Ensure compliance with relevant regulations and industry standards.

· Optimize processes to achieve operational efficiency and cost-effectiveness.

· Lead and motivate a small team of airfreight specialists.

· Provide guidance, training, and support to enhance team performance.

· Build and maintain strong relationships with clients, ensuring their airfreight needs are met.

· Address and resolve customer concerns promptly.

· Collaborate with airlines, customs brokers, and other service providers to ensure smooth operations.

· Implement key performance indicators (KPIs) to monitor and improve airfreight performance.

· Monitor and report on E-AWB, FWB/FHL, and operational automation KPIs.

· Facilitate effective communication among air product teams, key accounts, and team members at various organizational levels.

· Collaborate with cross-functional stakeholders to formulate and implement a robust pricing strategy.

• Develop and implement sales development strategy considering TVS SCS capabilities, trade lanes and business plan to meet or exceed assigned sales targets
• Identify and jointly develop differentiators with internal stakeholders that will increase our new customer acquisitions and retentions e.g. IV specialisations and solutions etc
• Identify and win new customer opportunities by developing a strong pipeline and executing the opportunity win plan well
• Establish and manage network of customer contacts in order to build relationships and trust between TVS SCS and the customer at various levels
• Drive strategies to establish value-creating partnerships with customers
• Transform discussions of potential opportunities into actionable future plans with customers
• Maintain optimal sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
• Optimise GP and adjust selling prices by monitoring costs, competition, and supply and demand
• Oversee coordination with relevant departments on meeting customers’ requirements
• Write up SOP for each secured customer and go through SOP with concerned operational parties to ensure that all understand the required processes
• Facilitate in resolving service issues with the customer as appropriate and requested
• Update all sales activities in Salesforce to ensure accurate and timely monthly sales reporting to the Country HOS and country / global management
• Develop and coordinate effective use of marketing collateral, materials and all customer related information with relevant team members in marketing and administration
• Perform any other job-related duties as assigned by the reporting manager and country / global management

Qualifications and Experience

• Minimum Bachelor’s Degree in Marketing, Sales, or an equivalent field is preferred
• 5 to 8 years in sales positions in the Logistics or Freight Forwarding industry is preferred
• Proven experience in business development and strategic account Management
• Strong market knowledge in freight forwarding, supply chain solutions, preferably with specialisations in certain industry verticals
• A sound understanding of leveraging a sales process to uncover customer needs, present appropriate solutions and close business
• Must have experience in working within a multi-national / cultural environment
• Strong organizational, business writing and negotiation skills
• Proven ability to multi-task and drive profitable revenue from multiple accounts
• Strong leadership qualities and motivation skills
• Ability to communicate and interact effectively across various levels with internal stakeholders