Total 1,617 customer service manager job vacancies in D03 Queenstown, Tiong Bahru

Highlights

• Bachelor Degree in any discipline
• 2 years of relevant working experience (dental healthcare operations)
• Pleasant disposition, excellent interpersonal and communication (verbal and written) skills
• Strong analytical, people management and problem solving skills
• Ability to work independently and as a team with team leading experience
• Proficient in Microsoft Office applications
• Located at Jurong East

Job Responsibilities:
Manage feedback and complaint cases

• Overseeing the follow up of feedback and complaints on clinical matters
• Overseeing the handling of medico-legal complaints to ensure proper investigation and input from staff concerned and where relevant, seeking views and opinions from specialists.
• Co-ordinate with lawyers, Medical Insurers and where relevant, Dental Officers/Dental Surgeons’ insurers to ensure closure of case, after addressing concerns of patient and family members.

Manage clinical related issues

• Manpower related issues raised by Dental Heads
• Assist in coordination of renovations
• Inventory control
• Procurement
• Coordinate and prepare for DOPEX changeover
• Oral Health Promotion

Policies and Procedures

• Maintain JCI / ISO documents.
• Review and prepare policies, procedures and work instructions for clinical processes in order to facilitate patient safety and quality care.

Prepare and update reports, minutes and presentation slides

• Coordinate meetings (include logistics and booking of venue) and writing of minutes

Dental Intranet

• Maintain and update information on intranet

The Project Manager oversees the planning and all project operations. He/She manages the progress of the project and ensures quality and timely delivery. The Project Manager will be required to travel to project sites. Good communication skills are needed to liaise with the various stakeholders.

- Coordinate with relevant parties to manage progress of the project to make sure that the schedule is kept.

- Lead team to manage project operations, schedule and specifications.

- Manage operational cost to keep cost within the budget.

- Manage site document filing and record keeping in accordance with International Organisation for Standardisation (ISO) standards.

- Manage subcontractors’ activities to ensure compliance of contract requirements.

- Monitor compliance of work with the workplace safety and health regulations.-~ Monitor quality of project delivery to make sure they meet project requirements and regulations.

- Oversee the project team and subcontractors in delivery of project to meet completion date.

- Provides leadership to the project management and construction team.

- Submit weekly and monthly cash flow and project reports

Qualification

- Degree in Civil Engineering or related disciplines

Requirements

- Min 5 to 10 years of experience in similar capacity with extensive knowledge in steel, glass,aluminium and building envelopes.

- Must have the competency to manage and lead project team

- Able to support tendering activities

- Able to communicate effectively with good interpersonal skills.

- Salary will commensurate with qualification and experience.

JOB DESCRIPTION

1. Provide technical support, troubleshooting and repair of car park equipment.
2. Diagnose and troubleshoot electronic boards, CCTV, network issues.
3. Perform preventive maintenance, replacement of parts at car park sites.
4. Termination of different types of electrical, communication cables.
5. Install, test and commission car park systems.
6. Documentation of service, maintenance and testing records.
7. Provide end-user training.
8. Any other tasks as assigned by superior.

JOB REQUIREMENT

1. ITE / Diploma / Degree in Electrical/Electronic or equivalent.
2. Class 3 driving license.
3. Background in car park system, CCTV, alarm system, access control system is a plus.
4. Minimum 3 years of working experience in networking, servicing and maintenance of car park systems.
5. Candidate with more years of experience will be considered for senior position.
6. Possess analytical, problem-solving with strong end to end troubleshooting skills and good inter-personal communication.
7. Good planning and time management skills to achieve job efficiency.
8. Mature, pro-active working attitude and team player.
9. Able to work independently with minimal supervision at different locations.
10. Able to work two rotating shifts and weekends.

• Developing and implementing HR Strategies and initiatives that aligned with the overall business strategy
• Handle the full function of HR which includes Recruitment, Compensation and Benefits, Performance Management, and Employee Relation
• Payroll management and processing
• Lead and coordinate key HR processes such as annual performance evaluation and salary review
• Preparing Job Description, sourcing of job posting portals, and coordinating, and participating in the interviews and reference checks.
• Implement employee-relations engagement activities necessary to promote a high level of employee morale and motivation
• Handling employee relations, grievances and counselling
• Ensure legal compliance throughout human resource management
• Create and update policies and procedures
• Provide advisory and support on Operational matters
• Perform analysis such as learning needs analysis and identify metrics/KPIs to track programme impact, learning utilization and other talent and learning development outcomes
• Develop methodologies and training evaluations to ensure effective learning outcomes.
• Ensuring a systematic and structured training policy and programs are put in place to upgrade the level of service standards.

Key Attributes:

• Degree in Human Resource Management
• Minimum 5 years of related experience with at least 3 years of demonstrated experience in a management role in security industry
• Proven track record as an effective Human Resource professional and the ability to lead and motivate
• Familiar with Singapore Labour Laws and Regulations
• Business acumen and strong leadership, planning, problem-solving, organisational and analytical skills
• Tactful with pleasant and outgoing personality, excellent communication and interpersonal skills

OVERALL JOB RESPONSIBILITY

• To engage customers and/or caregivers to identify their needs and provide them with relevant information and signpost them to the appropriate parties for support
• To provide administrative support for the operations of the Governance and Service Excellence Division

DUTIES & RESPONSIBILITIES

• Provide information to persons with disabilities, caregivers and other persons visiting the Information and Career Centre of the Enabling Village
• Attend to enquiries relating to SG Enable and other schemes and services
• Support Business Units in first-level screening of application for SG Enable’s schemes and services
• Conduct first level assessment of client’s needs before referring them to the relevant parties for assistance.
• Document the details of enquiries received and advice given
• Assist in compiling the monthly reports for enquiries received by the Information and Career Centre
• Man the inbox for the Information and Career Centre
• Assist in record keeping and archiving
• Assist in updating the escalation list for the points of contact in Business units (BU) for public enquiries
• Follow up with Business Units to close outstanding enquiries
• Provide support for division’s initiatives and events as necessary
• Any other duties highlighted by the Company

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

• Diploma in any discipline
• Able to use MS Office applications
• Customer service experience
• Good communication skills
• Confident in interacting with different stakeholders
• Meticulous
• Mature and able to work independently and in a team
• Service-oriented

This position will be on 1-Year contract in the first instance, subject to renewal or conversion to permanent position.

Send your resume to us via email at [email protected] .

Please state in your detailed resume your :

• current and expected salaries and annual package
• reason for leaving your current employment (if applicable)

We regret that only shortlisted candidates will be informed.

Overall Purpose

We are looking for passionate individuals committed to the cause of enabling socially disadvantage low-income families and communities realise their aspirations of getting out of the poverty cycle.

Responsibilities:

• Work collaboratively with community partners and government agencies to enable a safe and caring environment for children and adults we serve in the community.
• Provide casework intervention, counselling and information to families, and supervision to the social work team.

Requirements:

• Believe that people and communities have intrinsic strengths and resources that can be harnessed for the betterment of family and community life.
• Knowledge and experience with social work interventions, social policies, and community engagement
• Degree or Post Graduate Diploma in Social Work or related disciplines from recognised universities
• Accredited Social Worker
• Preferably with at least 2 years of relevant social work experience.
• Strong analytical, writing, communication, and interpersonal skills

Job description:

1. Handling full set of accounts, carrying out the responsibilities of accounting duties such as data compilation, bookkeeping, quarterly GST submission, corporate tax computation including tax filing Form C/C-S, prepare monthly management accounts, yearly financial report, or assist in monthly/annual budgeting and planning process.

2. Performing basic office tasks, such as filing, data entry, processing mail, issuing invoices, collections etc. Carrying out the responsibilities of accounting duties such as accounts receivable, claims or other accounting/admin tasks.

3. Handle inventory including stocktaking and inventory reconciliation.

4. Assisting with product registration, tenders, audits, fact checks, and resolving discrepancies.

5. Undertake special assignments and perform any ad-hoc task assigned by Finance Manager.

Requirements:

a. Minimum Diploma in any field

b. Familiar with MS Excel and have knowledge & experience in using Accounting Software will be advantageous.

c. Good math skills and the ability to spot numerical errors

d. Positive attitude, meticulous and someone with initiative

e. Hardworking, fast learner and able to work independently.

Your contributions to our joint success:

• Respond to all customers enquires, feedbacks and complaints received through phone calls, web-inquiries, and write-in by working with the respective Head of Department.
• Identify, initiate and co-ordinate corrective actions (internal and external) to eliminate and prevent the cause of defects/non-conformity in service quality system and procedure
• Source for proactive, meticulous, and suitable candidates to sign up for Company’s Mystery Shopper Program
• Analyse, evaluate, record, and report the mystery shoppers’ findings
• Provide administrative support for the company’s purchasing needs.
• Responsible for the preparation and process purchase orders and documents in accordance with company policies and procedures.
• Coordinate with all departments and suppliers in the purchasing scope of work for projects assigned.
• Maintain updated purchasing records/data and pricing in the system.
• Oversee and coordinate repair and maintenance services quotations for both Spa & Gym Equipment to ensure all in working condition at all affiliated facilities and/or designated location
• Any other duties as assigned.

What does it take to be a Customer Relations & Admin Executive

• Ability to work independently and as part of a team
• Strong organisational skills and attention to detail
• Excellent written and communication skills
• Ability to multi-task will be advantageous

Perks you can look forward to

• Free usage of gym facilities, swimming pool and fitness classes
• Incentives for beauty services and beauty care products
• Birthday vouchers
• Medical & Dental benefits provided
• Career advancement opportunities

We offer a competitive salary and benefits package based on merit and professional advantages of a dynamic environment that supports your development and recognises your achievements.

Interested candidates are welcome to submit a detailed resume. For more information, please visit us at: www.amorefitness.com

We regret that only shortlisted candidates will be notified.

Responsibilities

• Establish working relationships with key clients and stakeholders and become a trusted advisor who will understand their requirements and challenges
• Manage client's IT and business satisfaction in the delivery of IT services and ensure profit objectives are met
• Provide leadership to business development teams in identifying new business opportunities and manage end-to-end sales cycle, particularly in growing existing business in the account
• Engage with principal, partners, and suppliers in sales activities on IT products and services of the Company
• Ensure sales targets are achieved and maintain good customer rapport
• Monitor market conditions and recommend pricing and market strategy
• Investigate customer's complaints on quality, delivery, service etc and provide corrective measures
• Present, negotiate and prepare contracts, quotations, etc

Requirements

• Minimum a Diploma in IT or equivalent
• 1 year of working experience preferably in IT sales or business development role
• Possess strong initiative, people networking and creativity skills
• Proven sales track record
• Disciplined and driven to develop sales account plans and upkeep sales forecast & hygiene
• Established relationship with enterprise customers will be a bonus

The role holder, reporting to the Financial Controller, is responsible for leading and managing the Finance Shared Services Accounts Payable (AP) team to deliver quality services and improve the overall efficiency of AP operations.

(Open to AP leader / Senior Executive who has prior shared-service centre exposure!)

Key Responsibilities:

• Lead the establishment of a Finance Accounts Payable Shared Services Department in Singapore.
• Proactively manage and monitor the Group’s Accounts Payable (AP) function to drive accuracy and timeliness of all transactions.
• Key point of contact for the Group’s Procure-to-Payment process.
• Perform monthly Suppliers Statement of Accounts reconciliation and accruals.
• Support and collaborate with internal stakeholders in all areas of AP processes, with the objective of improving operational efficiency.
• Maintain and establish AP policies and procedures for easy guidance and implementation.
• Continuously structure, standardise and optimise financial processes and system to ensure optimum efficiency.
• Lead and motivate a new team to provide high quality services and stipulated turnaround time.

Others

• Assist in the implementation of new ERP system with primary focus on the Accounts Payable modules.
• Ad-hoc duties as assigned.

The Ideal Candidate Should Possess the Following:

Qualification and Experience

• Qualified ACCA / CA with at least 8 years’ experience in Finance and 3 years’ experience in a leadership role

Knowledge and Skills

• Strong knowledge of AP processes with experience in setting up AP shared services.
• Knowledge of Esker and Vendor Invoice Management.
• Strong collaboration mindset as this role requires working with many stakeholders in areas of improvement, compliance with SOPs, suppliers and rectifying payment issues.
• Excellent problem-solving skills and the ability to independently prioritize multiple tasks and bring projects to completion.
• Must be able to lead, motivate and develop the team members and be ready to cover any open positions.

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

JOB REQUIREMENTS:

• Assess gaps and opportunities based on stakeholder feedback to improve business processes.
• Build good relationships with industry players.
• Carry out recruitment and retention efforts for the department.
• Develop business development plans that follow business development strategies.
• Develop business reports on new revenue streams, improved products and new businesses.
• Develop measures to ensure corporate regulations are followed.
• Develop new business proposals in overseas (America and Europe) based on market demand.
• Develop new product service offerings to meet market demands.
• Develop plans to use new technologies for business processes.
• Engage with business partners, suppliers and vendors for new business agreements.
• Obtain insights from business network on developments in product offerings and production.
• Propose department's financial budget for management approval.
• Provide on-the-job training and performance evaluation for staff.
• Review business development with stakeholders.
• Review regulatory restrictions on new business ventures.
• Review risk assessment and financial modelling of new business ventures.
• Review targets and goals across teams.
• Support stakeholder engagement sessions for new portfolios.
• Use business network and support knowledge sharing sessions to explore new business opportunities.
• Work with stakeholders to review gaps and opportunities in businesses.

The Centre for Population Health Research and Implementation (CPHRI) is a centralised platform for population health research, innovation, implementation and evaluation activities at the SingHealth Regional Health System. CPHRI aims to seamlessly leverage data and technology to guide and support population health initiatives and accelerate the implementation of research findings in care delivery and improvement.

You will be responsible for the strategic planning and implementation of CPHRI’s various programmes and support the operations of the centre. You will also support the conceptualisation of research and prepare grant proposals. This includes administering and managing the SingHealth Regional Health System centre grant, external funded grants and research grants awarded to CPHRI.

You will oversee research compliance and data governance as well as prepare papers, reports and other documents to update the funders, SingHealth management and other external stakeholders as required. You will be supervising and coaching junior staff. You will plan, organise and manage events such as scientific symposiums, training workshops and other related activities.

Job Requirements

• Bachelor’s Degree in SocialScience, Life Sciences, Biostatistics, Public Health, Epidemiology, HealthEconomics or related academic area with at least 10 years of relevant experience
• Candidates with a PhD would be preferred
• Excellent project management skills with experience in managing and supervising administrative projects
• Excellent written and verbal communication skills
• Strong analytical skills and able to work in a dynamic and fast paced environment
• Adept at handling complex, ambiguous and challenging situations
• Team player with the ability to manage cross-functional and institutional relationships

SCAL is looking for a motivated individual to be part of the team to drive and coordinate programmes to support the growth and development of our SME members . The job includes implementing strategies to promote and foster greater awareness and advocacy of related subject programmes to the industry. Someone that is forward-looking and has the desire to iachieve desired outcomes and goals.

There are two positions available and depending on the individual’s suitability and experience, he/she could be designated as Manager/Assistant Manager or Programme Executive.

Job Responsibilities

Reporting to the Executive Director, the primary responsibilities of this role are:

- Participate in the development and implementation of programmes for SCAL's SME companies

- Work with and bring onboard member companies to participate in the programmes

- Collaborate with partners to enable projects, which includes planning, implementation and delivering targetsand outcome

- Help engender transformation, innovation and continuous improvement mindset

- Provide advisory services to members, and will involve in organising and designing survey vehicles such as focus groups, interviews to assess members engagement, ochange readiness or other issues

- Conduct statistical analysis on data collected, interpret findings and present insights that provide meaningful feedback for decision-making and action

Job Requirements

- Possess at least 3 to 6 years of relevant working experience driving or involved in transformation initiatives, change management or organisational development

- Experience in areas of strategic planning and membership outreach

- Have an established track record in implementing transformation projects.

- An idea generator, open to experimentation, and with a strong track record of translating ideas to implementation and results

- Excellent qualitative, quantitative, and problem-solving skills

- Demonstrated ability to manage complex work with tight timeline, and solutions-oriented with multi-tasking capabilities

- Excellent oral and written communication skills

- Proactive and possess the drive and resourcefulness to introduce and implement new ideas, processes and procedures

- A collaborative mindset with the ability to bring various parties together to achieve a win-win outcome

- Strong individual contributor who can lead and work with others in project teams

1. Role Description:

We are seeking a versatile and organized Marketing cum Admin Manager to play a key role in promoting our cleaning services and ensuring smooth administrative operations. The ideal candidate will have a strong background in marketing, administrative management, and a proactive approach to handling a diverse range of responsibilities.

2. Specific Responsibilities:

• Conduct thorough market research to understand the demand for cleaning services in different segments.
• Identify and define the target audience for your cleaning services based on demographics and industry needs.
• Analyze competitors to understand their marketing strategies and identify opportunities for differentiation.
• Develop customer personas to guide marketing efforts and tailor messages effectively.
• Stay updated on market trends and shifts in customer preferences.
• Develop comprehensive and integrated marketing strategies that blend online and offline channels.
• Implement a strong online presence through a user-friendly website, social media, and relevant online platforms.
• Utilize traditional marketing methods, such as print materials and local advertising, to reach a diverse audience.
• Explore partnerships with other local businesses or organizations to enhance marketing reach.
• Develop a consistent brand identity across all marketing materials.
• Create engaging and informative content that highlights the value of your cleaning services.
• Develop a content calendar for regular updates on social media, blogs, and other communication channels.
• Utilize storytelling techniques to humanize the brand and connect with the target audience.
• Incorporate client testimonials and success stories into marketing materials.
• Ensure content is tailored to resonate with the specific needs and pain points of your target audience.
• Develop effective lead generation strategies to attract potential clients.
• Implement clear and compelling calls-to-action in marketing materials to encourage inquiries.
• Establish a lead nurturing process to build relationships with potential clients over time.
• Develop a streamlined and responsive inquiry and quotation system.
• Implement strategies to convert leads into clients through persuasive communication and tailored solutions.
• Develop strong organizational skills to manage administrative tasks efficiently.
• Implement systems for document management, appointment scheduling, and client communication.
• Foster effective communication channels within the administrative team.
• Utilize technology and tools to streamline administrative processes.
• Develop contingency plans for handling unexpected administrative challenges.
• Implement a CRM system to manage and track customer interactions, inquiries, and feedback.
• Develop strategies for maintaining positive relationships with existing clients.
• Implement customer feedback mechanisms to gather insights and address concerns.
• Utilize CRM data for targeted marketing and personalized communication.
Foster a customer-centric culture within the administrative and marketing teams.

3. Competencies:
1. Market Research and Target Audience Identification
2. Integrated Marketing Strategies
3. Content Creation and Storytelling
4. Lead Generation and Conversion
5. Administrative Efficiency and Organization
6. Customer Relationship Management (CRM)

4. Duration of Traineeships:6 months

5. Approved Training Allowance: Mature Mid-Career Individuals - $3800

Key Highlight:

• Enhance your skills with government social service sector
• Nearest MRT: Buona Vista
• Working Hours: Monday – Friday (Office hours)
• Contract Duration: 2 years [High chance of conversion to permanent staff]
• Benefits Entitlements: AWS / Performance Bonus (1.5 - 3 months)

Key Responsibilities:

• Achieving organization programme’s philanthropy and engagement goals, including mobilisation of donations and resources for the social service sector.
• Brokering and facilitating fundraising and engagement partnerships with corporate and individual accounts, which could be from the Foundations, Family Offices and High Net Worth Individuals.
• Deepening existing partnerships and donation support from corporate accounts
• Planning, organising and enhancing cause-based fundraising initiatives with corporate partners.
• Working with various business units within organization to develop fund raising and engagement strategies via a data-driven approach.

Key Requirements:

• Only Singaporeans
• Degree in any related field.
• Minimum of 3 years of relevant experience.
• Knowledge or interest in social service will be an added advantage.
• Experience in sales/fundraising will be a bonus.

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team
BGC Group Pte Ltd
Registration No.: R23117645
EA License Number: 05C3053

Responsibilities:

• Develop and execute business growth strategies and project management for the organization.
• Create acquisition and retention strategies for successful client onboarding and long-term relations.
• Develop and execute sales action plans incorporating key performance indicators (KPIs).
• Execute and manage projects arising from business partnerships.
• Facilitate communication and collaboration among internal teams, clients, and stakeholders to ensure project alignment and success.
• Collaborate with marketing and membership teams on launches, promotions, and campaigns, aligning strategies for maximum sales impact.
• Maintain relationships with clients, addressing their needs and concerns through project focused solutions to ensure satisfaction and retention.
• Assessing potential risks and challenges associated with new ventures or strategies and developing mitigation plans.
• Prepare reports on business development activities, project progress and outcomes for management review.

Requirements:

• Bachelor’s degree in business, marketing, or related fields.
• Prior experience in business development, project development, or related roles.
• Flexibility and adaptability to changing business needs, priorities, and challenges.
• Ability to work independently and collaboratively in multistakeholder teams to achieve business goals.
• Strong understanding of sales strategies, lead generation, and relationship building.
• Exceptional communication and negotiation skills.
• Results-oriented mindset with a proven track record of meeting targets.
• Creative thinking and problem-solving abilities.

Job description

The incumbent will be responsible for the following:

• Ensure accuracy, completeness and timeliness of accounting records to meet all internal and external reporting requirements.
• Drive improvements in quality of financial and business analyses in order to guide all leaders in decision making and performance monitoring; and ensure that appropriate measures are taken to achieve financial and strategic business objectives.
• Drive improvements in budgeting and forecasting process for cost control.
• Drive improvements in business processes and internal controls to ensure compliance with corporate policies and procedures.
• Proactively identify and mitigate operational and financial risks.
• Fulfill external and internal audit requirements and determine proper remediating actions in response to audit findings and recommendations.
• Manage the statutory and reporting requirements under Charities Accounting Standards.
• Provide financial advice and perspective to assist the development and implementation of long-term business plans and strategies, and the subsequent assessment of the effectiveness and achievements against targets and objectives.
• Review all capital expenditures to ensure compliance with the relevant policies and business and financial justifications are sound.
• Interact across organizational hierarchy & functions and with clients, bankers, local authorities, and other stakeholders.
• Develop and enhance the capability and skills of finance staff in order to upgrade the finance function to meet the future organization needs.

Job requirements:

• A qualified CA or CPA with between 7 to 10 years of experience in the field of Finance.
• University degree in Accounting and/or Business Management.
• Demonstrated track record in leading a finance function.
• Experience in working in a medium to large charity will be a plus.
• Excellent engagement and communication skills.
• Proven ability to inspire and manage teams, both directly and through a matrix management structure.
• Highly organized with an excellent ability to manage multiple priorities under pressure and tight deadlines with minimum supervision.
• Knowledge in Singapore Financial Reporting Standards, Charity Accounting Standards, and other relevant statutory regulations.
• Experience in enhancement of existing finance systems in an order to automate work processes.

Note: Only Shortlisted Candidates Will Be Notified.

We are looking out for BDMs / Senior BDMs to grow our business, and help our clients enhance their capabilities.

Do you want to be rewarded financially for your efforts?

Do you want to sell solutions that have withstood the test of time?

Do you want to work in a company that invests in developing their people?

If the answer is “yes” to all 3 questions, send us your application. We would love to meet you.

Job Description

• Build and develop new and existing sales channels.
• Arrange business meetings with prospective clients.
• Identify clients’ needs and promote services provided by Beacon to address their needs.
• Prepare proposals, follow up and conduct sales presentations to prospective clients
• Manage and maintain relationships with existing customers
• (SBDM role) Lead and guide other BDMs.

Requirements:

• Insatiable appetite for generating new business and exceeding targets
• Competent in conducting presentations to clients
• Good in building relationships with clients
• Excellent communication (written and spoken) and interpersonal skills
• Diploma or Degree (in relevant disciplines)
• (BDM role) Min 2 years of solid experience in B2B sales of service solutions
• (SBDM role) 5-year sales experience in industries similar with Beacon
• (SBDM role) Thinks strategically and analytically
• (SBDM role) Able to coach and guide team members to bring in results

Key Responsibilities

• Ensuring a consistently high-quality experience for end-users.
• Leading a team to oversee quality activities in assigned markets.
• Monitoring and ensuring quality and regulatory compliance of external manufacturers and distributors, including the identification and resolution of non-compliance.
• Oversee new product introduction and supplier qualification, ensuring continued quality compliance of partners.
• Maintain QMS alignment with international standards, health authorities, regulatory guidelines, and company standards.
• Perform batch release in respective markets to ensure compliance with GMP and regulatory requirements.
• Ensure change controls, deviations, CAPA management, recall activities are managed timely and effectively.
• Oversee new product introduction and supplier qualification process.

Requirements

• Bachelors in Science (or a related discipline).
• At least 10 years' experience in the life science industry (e.g. pharmaceuticals, medical devices, and health supplements) in the quality function with strong technical knowledge in GxP.
• Experience leading teams and quality improvement projects.
• Strong business acumen, problem-solving capabilities, communication skills and stakeholder management are important for this position.

To apply, submit your most updated resume showcasing relevant qualifications and experience.

Not the right opportunity?

We're always looking out for the best talents in the life science industry. If you are currently seeking exciting opportunities within the pharmaceuticals, medical devices, in-vitro diagnostics (IVD), or consumer health industry, do reach out for a confidential chat.

Principal Consultant: Cheong Yee Yin | Registration Number: R22108633 | EA License Number: 17C8502

We are looking for a Manager with sufficient professional experience and stature to fulfill a specialist role that can contribute to the development of the clinical trial program within National Cancer Centre Singapore. The role will mainly assist our Clinical Trials Office to review and finalize contracts related to clinical trials for the Division of Clinical Trials & Epidemiological Sciences (CTE).

Main Duties:

• Assist to review clinical trial contracts and work closely with the SingHealth Legal Department to negotiate agreement terms with commercial sponsors, CROs, academic institutions or international trial groups.
• Assist in checking hard copy contract documents and obtaining signatures from the NCCS’s signatories.
• Keep track of agreement timelines and chase for replies if a party has not replied for the past two weeks.
• Supervise and provide advice to the executives of the Feasibility Team in NDA negotiation and to act as back-up for such review and negotiation during manpower shortage.
• Assist in approving online payments in APIMS, training applications in People’s Connexion and any other online applications assigned.
• Help to oversee financial and insurance reporting to CTCC as well as annual NMRC reporting.
• Assist in submission and updating of the clinicaltrials.gov, check and approve archiving costs and payment to archiving company and MRO.
• File and maintain executed contracts and ensure these are stored securely to maintain confidentiality and prevent loss or damage.
• Perform any other duties assigned by the supervisors or the Clinical Trials Office higher management staff

Main Requirements:

• A recognised degree, with at least 10 years of relevant experience in negotiating clinical trial contacts or research study contracts as well as experience in staff supervision.
• Preference for individuals with good knowledge of clinical trial conduct procedures.
• Well versed in relevant laws and regulations applicable to trial conduct including HBRA, Health Products and Medicines Act, Health Product (Clinical Trial) Regulation, PDPA and ICH GCP.
• Strong communication and writing skills, good command of language, good people skills and strong ability to be a good team player.
• Strong leadership and management skills.
• Meticulous, sharp and driven

Job Description:

• As a General Manager, you will be responsible for business development, partnership management and team management to achieve business growth objectives at the organisation.
• Leading and managing the sales and support team, ensuring prompt and professional resolution of partner inquires, concerns and issues
• Collaborating closely with Marketing department to develop strategies to maximise partner engagement and revenue generation
• Developing and implementing sales strategies to increases sales and market share, effectively positioning products or services to meet customer needs and preferences
• Overseeing the approval process, including manpower management, proposals and all sales related matters

Requirements:

• Degree in Business or related field, with at least 8 years of proven experience in business development and leadership position
• Excellent leadership and people skills
• Strong analytical and problem solving abilities, offering tailored solutions and actions to meet client needs
• Excellent communication and negotiation skills
• Strong command in English and Mandarin (both spoken and written) as this role requires to liaise with internal and external stakeholders
• Proficiency in MS Office suite

Responsibilities:

- Proactively engage with the Web 3.0 ecosystem, including but not limited to Web 3.0 companies, developer community, VCs, etc. to promote as the infrastructure of choice for the Web 3.0 ecosystem

- Build and expand a pipeline of both crypto and non-crypto partners across all verticals (e.g DeFi, GameFi, SocialFi, NFTs, farming, etc.)

- Design and execute marketing and growth strategies for projects and partners to accelerate user growth

- Lead speaking engagements and content development for industry events

Requirements:

- Professional working experience in the crypto sectors across business development, partnerships, and sales

- Experience in various aspects of business development including pipelining and prioritisation, negotiations, contract drafting, etc.

- Strong communication, presentation, and negotiation skills

- Self-starter and entrepreneurial mentality

- Independent, works well in fully autonomous and high pressure environments

- Excellent verbal and written skills in English

The L&D Manager role involves a combination of strategic planning, responsible for designing, implementing, evaluating and overseeing learning and development programs and curriculum within the organization. This role involves collaborating with various departments to identify learning needs, creating effective development strategies, and evaluating the impact of these initiatives. As an L&D Manager, you will require a strategic mindset, strong leadership skills, and a passion for employee development to foster growth and development of DFI Team members, ultimately contributing to the organization's success and competitiveness in Singapore.

Key Responsibilities

• Partner closely with department heads and senior leadership to align training initiatives with organizational goals.
• Conduct surveys, interviews, and assessments to understand training needs - identify current and future skills and knowledge gaps within the organization.
• Implement effective strategies for training and development, to support career growth and development of the Singapore team members.
• Oversee assessments and follow up on post training evaluation to ensure the effectiveness of the learning and development programs and drive continuous improvement.
• Design and develop impactful training materials including training modules, presentations, job aids, and online resources and facilitate training sessions utilizing effective instructional techniques and adult learning principles.
• Monitor the effectiveness of training sessions and assess the impact of learning initiatives and provide data-driven insights for continuous improvement.
• Stay current with technology trends and tools in the field of L&D and incorporate relevant tools to enhance learning experiences and promote a culture of continuous learning within the organization.
• Ensure employees receive mandatory training and maintain compliance with relevant regulations and industry standards.
• Provide guidance and support to team members in their career development, across levels.
• Collaborate with external training providers, consultants, and statutory boards to deliver specialized training programs or access additional expertise as needed.

Qualifications:

• Bachelor's degree in Human Resources, Organizational Development, or a related field
• At least 5 - 7 years of experience in talent development, L&D, or a related role.
• Strong understanding of adult learning principles and training methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Analytical skills to assess training effectiveness and make data-driven decisions.
• Project management skills to oversee multiple programmes initiatives simultaneously.

Responsibilities

• Oversee the data management, HR payment(non-payroll) and claims administration functions in HR Shared Services.
• Serve as the Data Steward for HR system (Employee Central, Onboarding & Claims) in ensuring data accuracy & integrity.
• Serve as the Product Owner for Pfile Digitalization and oversee vendors, payment and Pfile server related matters.
• Accountable for SLA deliverables and achievement of division workplan.
• Lead projects, streamline processes and drive continuous improvement.
• Proactively engage stakeholders on service-related matters.
• Promote the HR Shared Services values in Quality, Efficiency, and Service.

Qualifications

• Bachelor's degree
• At least 12 years of relevant HR experience (including 5 years or more leadership experience).
• Strong HR system, MS Office, SharePoint knowledge.
• Proficient in project management tools and methodologies.
• Strong analytical and problem solving abilities.
• Demonstrate strong planning and organizing skills and able to handle complex issues independently.
• Excellent communication, interpersonal & stakeholder management skills.
• Exhibit strong people management skills and competent in motivating and developing team(s)

Key Responsibilities:

• Retain and grow customer accounts with incremental commitment
• Develop and leverage relationships to improve customer retention
• Manage renewal process and negotiate multi-variable contracts
• Develop strategy to ensure assigned accounts are renewed on a timely manner
• Monitor outstanding renewals and develop a robust follow-up system
• Contacting and follow-up with customers and partners to ensure a timely renewal process
• Preparing renewal quotes for current contracts
• Cooperating with the sales team and assist in selling renewals and promoting up-sell opportunities
• Be the principal point of contact for key customers and leverage on the internal resources to meet their requirements
• Act as the customer champion with consistency on areas of improvement and initiatives to retain our customers through better product and service output
• Provide accurate and timely forecasts on a periodic basis

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, Engineering, or related field
• Experience in a sales capacity within the technology or software industry preferred
• Strong understanding of SI services and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic mindset with a focus on achieving targets.
• Adaptability to fast-paced environments