Job Description: Chef de Partie – North Indian Cuisine

Position Overview:We are seeking a skilled and passionate Chef de Partie (CDP) specializing in North Indian cuisine to join our kitchen team. The ideal candidate will have a deep understanding of North Indian flavors, ingredients, and cooking techniques, and will be responsible for preparing high-quality dishes, ensuring consistency and excellence. You will oversee a specific section of the kitchen, working closely with the Head Chef and other team members.

Key Responsibilities:

1. Food Preparation:Prepare and cook authentic North Indian dishes, including curries, tandoori items, breads (naan, paratha, roti), and biryanis.
   Ensure all dishes are prepared to the highest quality, taste, and presentation standards.
   
2. Kitchen Operations:Manage a specific section of the kitchen (e.g., curry station, tandoor, or appetizers).
   Maintain consistency in cooking and portion sizes as per recipes and standards.
   
3. Supervision & Training:Supervise junior chefs and kitchen assistants, ensuring they follow proper techniques and hygiene standards.
   Assist in training new kitchen staff on North Indian cuisine and kitchen operations.
   
4. Inventory & Stock Management:Monitor stock levels for your section and ensure timely requisition of ingredients.
   Minimize wastage and maintain proper storage of ingredients in compliance with food safety standards.
   
5. Hygiene & Safety:Ensure cleanliness and organization in your workstation at all times.
   Comply with food safety, sanitation, and health regulations.
   
6. Collaboration & Innovation:Work closely with the Head Chef to develop new recipes and seasonal menus.
   Provide input on ways to improve menu offerings and optimize kitchen efficiency.
   

Requirements:

• Experience: Minimum 2-3 years as a CDP or similar role, specializing in North Indian cuisine.
• Knowledge: Proficiency in traditional North Indian cooking techniques, use of spices, and operation of a tandoor.
• Skills: Strong organizational and multitasking skills, attention to detail, and the ability to work under pressure in a fast-paced environment.
• Education: Culinary certification or equivalent experience in Indian cuisine is preferred.
• Language: Basic communication skills in English; knowledge of Hindi or other Indian languages is a plus.
• Flexibility: Willingness to work evenings, weekends, and holidays as required.

What We Offer:

• Competitive salary
• Opportunities for growth and development within the company
• A dynamic and collaborative work environment
• Meals during shifts and other staff benefits

Join us and bring your passion for North Indian cuisine to life in a vibrant, professional kitchen environment!

ROLE OVERVIEW

The Group Operations Director at Mandala Club is responsible for managing and overseeing the daily operations, business initiatives and projects which entails close collaboration with both internal and external stakeholders, in consultation with direct supervisor. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

KEY OBJECTIVES & DELIVERABLES

Strategic

● Act as the strategic support to the COO, in executing the day-to-day business operations, implementation of initiatives, brainstorming and achieving business goals.

● Lead on strategic planning & business development for Apex Retail which aims at driving incremental revenue, expense management and operational efficiencies.

● Explore and develop new business opportunities along with the COO, through conducting active market research and brainstorming with various stakeholders.

● Liaise with internal stakeholders to establish close synergy and collaboration which leads to more efficient operations and revenue opportunities.

Business Development and Financial

● Support the COO on brainstorming, planning, presentation and execution of business operations initiatives and projects, which entails project management and coordination with various stakeholders.

● Work with COO and Department heads to set strategic business goals and workplan for each department to dovetail with the company’s overarching goals.

● Works with the COO to formulate short- and longer-term business plans and performance targets/indicators for the respective department, to achieve optimal operational efficiency, cost savings and guest satisfaction.

● Perform financial analysis and business reporting to facilitate business decisions.

● People and Cross Departmental Functions

● Work closely with the Sales and Marketing Departments in planning, developing, implementing, and evaluating advertising, marketing strategies, and trade promotion programs to achieve revenue growth.

● Provide leadership guidance, development and coaching to team members and encourage individual development especially amongst Direct Reports.

Job Responsibilities:

• Develop and implement comprehensive marketing strategies to promote the cocktail club.
• Manage digital marketing campaigns, including social media, email marketing, and website content.
• Create and oversee the production of marketing materials such as flyers, posters, and online graphics.
• Analyse market trends and customer behaviour to refine marketing tactics.
• Monitor and report on the effectiveness of marketing campaigns and initiatives.
• Identify and establish partnerships with local businesses, influencers, and brands that align with the club's image.
• Negotiate and manage partnership agreements to maximise mutual benefits.
• Collaborate with partners on co-branded events and marketing efforts.
• Develop and manage corporate event partnerships to host corporate gatherings, team-building events, and networking functions at the cocktail club.
• Create tailored marketing packages for corporate clients, highlighting the club's unique offerings and event capabilities.
• Ensure high standards of service and experience for corporate clients, maintaining strong relationships for repeat business.
• Monitor the success of corporate events and seek feedback to continuously improve offerings and customer satisfaction.
• Maintain relationships with key stakeholders to foster long-term collaborations.
• Plan and execute in-house and external events to attract new customers and retain existing ones.
• Coordinate all aspects of event management, including logistics, budgeting, and vendor negotiations.
• Work with the operations team to ensure seamless event execution.
• Promote events through various marketing channels to maximise attendance and engagement.
• Collect and analyse feedback from events to improve future experiences.

Job Requirements:

• Bachelor’s degree in Marketing, Business, Hospitality, or a related field.
• 3-5 years of experience in marketing, preferably within the hospitality or entertainment industry.
• Proven track record in managing successful marketing campaigns and partnerships.
• Excellent communication and interpersonal skills.
• Strong project management and organisational skills.

Job Responsibilities:

• Develop and implement comprehensive marketing strategies to promote the cocktail club.
• Manage digital marketing campaigns, including social media, email marketing, and website content.
• Create and oversee the production of marketing materials such as flyers, posters, and online graphics.
• Analyse market trends and customer behaviour to refine marketing tactics.
• Monitor and report on the effectiveness of marketing campaigns and initiatives.
• Identify and establish partnerships with local businesses, influencers, and brands that align with the club's image.
• Negotiate and manage partnership agreements to maximise mutual benefits.
• Collaborate with partners on co-branded events and marketing efforts.
• Develop and manage corporate event partnerships to host corporate gatherings, team-building events, and networking functions at the cocktail club.
• Create tailored marketing packages for corporate clients, highlighting the club's unique offerings and event capabilities.
• Ensure high standards of service and experience for corporate clients, maintaining strong relationships for repeat business.
• Monitor the success of corporate events and seek feedback to continuously improve offerings and customer satisfaction.
• Maintain relationships with key stakeholders to foster long-term collaborations.
• Plan and execute in-house and external events to attract new customers and retain existing ones.
• Coordinate all aspects of event management, including logistics, budgeting, and vendor negotiations.
• Work with the operations team to ensure seamless event execution.
• Promote events through various marketing channels to maximise attendance and engagement.
• Collect and analyse feedback from events to improve future experiences.

Job Requirements:

• Bachelor’s degree in Marketing, Business, Hospitality, or a related field.
• 3-5 years of experience in marketing, preferably within the hospitality or entertainment industry.
• Proven track record in managing successful marketing campaigns and partnerships.
• Excellent communication and interpersonal skills.
• Strong project management and organisational skills.

JOB DESCRIPTION

1. Ensure that the assigned place of work and surrounding area is kept clean and organised at all times.
2. Perform general cleaning duties as assigned by reporting line manager.
3. Clean and wash glassware, crockery, cutlery, pots, pans and other kitchen utensils according to performance standards.
4. Empty rubbish bins according to scheduled garbage runs.
5. Adhere to the opening and closing procedures established for the department.
6. Have a thorough understanding and knowledge of all cleaning procedures, use of dishwashing/glasswasher machines and the type of chemicals to be used.
7. Treat all operating equipment and supplies carefully to minimise damage and reduce wastage.

JOB REQUIREMENTS

1. Detail-oriented
2. Adaptable
3. Able to handle variety of tasks as listed.

WE PROVIDE

1. Flexi working hours of between 20 and 30 hours per week over a 5-day work week.
2. Staff benefits include staff meals, leave and medical benefits.
3. Transport will be provided for night shift work after 11.30pm.
4. Consideration will be given for preferences of morning or afternoon shifts.

ROLE OVERVIEW

The Membership and Partnership Director Mandala Club Singapore, is responsible for curating and engaging a world-class community, first-class programming, and cultural content that ensures Mandala Club remains the community of choice for the region’s most dynamic and engaged individuals. Membership, partnership, and Sales verticals report directly to this role.

You oversee Membership and Partnerships. As a leader, you bring to life the Mandala Way and express our values through everything you do, creating a high-performance culture.

You will form and manage a team to take ownership of membership acquisition, engagement, curation, and retention and oversee all cultural programming and content in collaboration with the Head of Marketing. The network’s membership community and cultural programming provide the principal driver of membership desirability.

You will work closely with the Head of Marketing to ensure that content is amplified to drive membership desirability so that members remain highly engaged in all forms of content. You are an arbiter of taste, trends, and—where required—restraint and cultural nuance. You make decisions with sensitivity to bigger-picture impacts.

You are an inspiring leader with a spring in your step, a glint in your eye, and a fire in your belly that has come to define everything that we, as a Club and community, have become known for. You are not afraid to put yourself in the heart of the action, standing shoulder to shoulder with teams and members in support of dynamic connections and content.

MAIN RESPONSIBILITIES

TEAM LEADERSHIP AND MANAGEMENT

• Lead and manage the membership and partnerships team, fostering collaboration to drive membership acquisition, engagement, and retention.
• Analyze and structure the department to optimize workload and efficiency.
• Set clear KPIs, conduct regular check-ins, and provide robust career planning for team members.
• Cultivate a balance between commercially profitable initiatives and community-enhancing programming.

MEMBERSHIP ACQUISITION AND ENGAGEMENT ACROSS THE NETWORK

• Define a membership acquisition strategy in Singapore and align the membership and marketing teams to targets and execution. This includes setting and managing annual and ongoing budgets.
• Drive the membership team to achieve sales targets through proactive sales strategies.
• Overall accountability of community metrics:
  • Membership growth/acquisition
  • Memberships cancellations
  • Community engagement and desirability (determined by twice-annual members survey)
• Ensure membership community demographics remain in line with Group ambition.
• Overall leadership of Club Membership committees. Ensuring effective engagement and empowerment, including community curation and screening of all applicants

MANDALA CLUB’S NETWORK-WIDE CULTURAL PROGRAMMING

• Define the cultural calendar and programming strategy with the Head of Marketing. The program must align with the Club’s pillars and key topics, which will vary from location to location. This includes annual and ongoing budget setting/management.
• Work alongside marketing teams to ensure rationale, timely planning, effective execution, marketing prioritization, and quality evaluation of all activations.
• Overall accountability for member engagement in a cultural programming calendar optimized across the network, amplified as fully as appropriate, and sensitive to cultural nuance.
• Be an arbiter of taste and trends to ensure Mandala Club is constantly pushing boundaries and at the forefront of popular culture in a way that is relevant to its member base.
• Ensure seamless member/consumer communication across Club and Special Projects.
• Ensure Club programming remains in line with Group ambition.
• A principal decision-maker in significant sponsorship/brand collaboration opportunities brought to the Club via in-house or agency partners.

PARTNERSHIP

• Source new brand partnerships and sponsorship opportunities that align with the Group’s business objectives and strategy for both Mandala Club and Mandala Masters.
• Negotiate contract terms to secure sponsorship deals with clients.
• Negotiate contract terms with brand partners to ensure mutually beneficial partnership terms for those without commercial value, including but not limited to barter exchange deals like members’ perks and product sponsorship.
• Grow revenue and increase brand awareness through developing business opportunities and co-marketing initiatives.

Restaurant Noa is looking for Assistant Restaurant manager

• Assisting Restaurant Manager
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline aof employees in accordance with restaurant policy.

Duties/Responsibilities:

• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program required.

An Executive Chef, or Head Chef, is responsible for overseeing kitchen staff and ensuring the quality of food items. Their duties include hiring and training staff to cook their dishes, expediting orders to maintain a steady flow of dishes and creating dishes to add to the menu.

Duties and responsibilities

Executive Chefs complete a variety of creative, organizational and leadership tasks to ensure a kitchen runs optimally and patrons’ meals are satisfactory. Their responsibilities frequently include:

• Developing unique and cuisine-appropriate menus
• Collaborating with the Restaurant Manager to set item prices
• Staying current on developing trends in the restaurant industry
• Maintaining the kitchen and surrounding areas in conditions that meet the company standards and health code regulations
• Monitoring inventory and purchasing supplies and food from approved vendors
• Hiring, training and supervising kitchen staff
• Assisting and directing kitchen staff in meal preparation, creation, plating and delivery
• Identifying and introducing new culinary techniques
• Preparing meals and completing prep support as needed

Requirements

• professional degree or dimploma
• 5+ years of experience in a similar position.
• Advanced knowledge of food professional principles and practices.
• Proficient knowledge of human resources management.
• Excellent knowledge of BOH systems, ordering and inventory.
• Excellent communication skills.
• Ability to meet deadlines.
• Available to work on-call, shifts, after hours, over weekends, and on public holidays.

Job description

• Responsible for welcoming guests in a courteous and prompt manner and leading them to a prepared table in accordance with outlets' seating procedures.
• Be familiar with the menu, promotions, and service procedures.
• Provide full assistance to guests concerning general queries.
• Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
• To work closely with the Operations / Service Operations Manager, shift leaders, and staff members to ensure all guests are greeted properly and escorted to their ready tables.
• Obtain familiarity with venue policies and procedures in reference to training, safety, and security.
• To familiarize with the work nature and responsibilities of floor staff and all the venue events.
• Ensure the reservation desk are well maintained. Assist manager in keeping traces of guest history profiles.
• Maintain an adequate supply of stationery as required.

Job requirements:

• Well-groomed and professional disposition
• Service orientated, friendly and good interpersonal skills
• Good command of written and spoken English
• Able to communicate with all levels
• Good leadership, performance management and coaching skills
• At least 1 to 3 years of relevant experience in a similar industry

Restaurant Noa is looking for General Manager who can oversee the restaurant operations and plan and execute development startegies.

Restaurant General Managers play a key supervisory role, providing leadership and decision-making for the restaurant.

Job duties include:

• Recruiting, hiring and training all restaurant staff, including servers and hosts
• Scheduling employees to ensure shifts have proper coverage
• Streamlining the restaurant processes to improve the guest experience
• Monitoring restaurant finances, including sales and expenses
• Enforcing food handling regulations and other guidelines to increase guest safety
• Promoting the restaurant and finding ways to bring in more customers
• Handling customer complaints
• Completing necessary paperwork, such as sales, inventory and staff attendance reports

Requirements:

- Bachelor degree

- Relevant experience at least 3 years

- Good track records and recommendations from previous work places

- Creativity and flexibility

The Restaurant Manager in "Noa" restaurant will oversee and manage the daily operations of the restaurant.

Supervisory Responsibilities:

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with restaurant policy.

Duties/Responsibilities:

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor or Master degree in Hospitality or FnB.
• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program required.

KEY OBJECTIVES & DELIVERABLES.

Financial & Accounting

• Perform month-end closing activities including management reports, operational report
• Liaise with respective stakeholders for timely and accurate data submission.
• Assist in the day-to-day accounting operations, including invoicing, payment approvals, and month-end closing processes;
• Ensure proper documentation and record-keeping;
• Work with F&B Operational team to clear unbilled.
• Investigate and resolve customers’ inquiries, including resolving collection and payment discrepancies.
• Review financial data on the accounting system to ensure accuracy and completeness
• Daily extraction of bank statements
• Weekly review of employees claims, send chaser when necessary
• Raise payment request in bank portal
• Responsible for intercompany reconciliation and reporting

Administration

• On-boarding of new suppliers and clients
• Document Preparation: Prepare and edit correspondence, reports, presentations and other documents as needed.
• Archiving, filing, scanning and printing documents
• To support ad-hoc duties and projects as assigned

ROLE OVERVIEW

The Bar Manager, Mandala Club, is responsible for the strategic direction, planning, leadership, creative vision, implementation,

measurement and reporting of the full Beverage function of the Club. The Bar Manager is fully accountable to the Beverage Director of the Mandala Group and the General Manager of the Club.

It is an extensive role requiring an accomplished and creative professional. The Bar Manager must take holistic ownership and deliver game-changing commercial and reputational performance.

KEY OBJECTIVES & DELIVERABLES.

MAIN RESPONSIBILITIES

This is a position based out of Mandala Club premises in Singapore.

1) Delivery of business performance

● Under the direction of the General Manager of the venue and of the group Beverage Director, ensure that business performance remains aligned to the annual budget with all operations and creative activations aligned to ensure the delivery of commercial targets.

● Full development and costing reporting of the beverage menus to ensure the gross profit targets are achieved.

● Measurement and evaluation (M&E) to be documented and completed for all menu development exercises and presented where required.

● Leading the beverage team by attracting, recruiting, training and appraising talented personnel.

2) Full ownership of the beverage program. Delivery of fully planned and expertly crafted menus that demonstrate originality, creative flair, and an understanding of ingredients.

● Devise a comprehensive 12-month activation calendar, including guest shifts, media activations, guest speakers, cocktail competitions, and hosting leading industry speakers.

● Create menus tailored to the brand guidelines that are innovative and well-balanced.

● Preserve excellent levels of customer service through service training and implementation of the venue-specific cycle of service guidelines.

● Design exceptional menus in coordination with the creative team.

● Purchase goods and continuously make necessary improvements to the product mix.

● Identify customers' needs and respond proactively to all of their concerns

● Establish targets, KPIs, schedules, policies, and procedures

● Nurture an ownership environment with an emphasis on motivation and teamwork

● Comply with all health and safety regulations

● Deliver an increasingly sustainable beverage program across multiple sites.

We’re looking for a skilled event manager to plan dynamic and engaging events to drive new business for our groupr of restaurants and strengthen our organization’s unique culture. The ideal candidate is meticulous and organized. They will be able to coordinate multiple moving parts under pressure and ensure that any last-minute changes or obstacles are handled with minimal disruption. Above all, they will bring a strong sense of our organization’s needs and how events fit into our broader communications strategy.

Objectives of this role

• Foster a fun and supportive organizational environment
• Raise awareness of new products, drives, or initiatives through events
• Develop strong ties to sponsors and customers
• Drive new business with compelling events
• Synthesize organizational messaging and identity

Responsibilities

• Plan and execute events in our FnB outlets
• Keep event plans under budget and on schedule
• Reach out to potential sponsors and collaborators
• Advertise events through multiple channels
• Maintain accurate records of all expenditures
• Ensure events are carried out successfully

An Executive Chef, or Head Chef, is responsible for overseeing kitchen staff and ensuring the quality of food items. Their duties include hiring and training staff to cook their dishes, expediting orders to maintain a steady flow of dishes and creating dishes to add to the menu.

Duties and responsibilities

Executive Chefs complete a variety of creative, organizational and leadership tasks to ensure a kitchen runs optimally and patrons’ meals are satisfactory. Their responsibilities frequently include:

• Developing unique and cuisine-appropriate menus
• Collaborating with the Restaurant Manager to set item prices
• Staying current on developing trends in the restaurant industry
• Maintaining the kitchen and surrounding areas in conditions that meet the company standards and health code regulations
• Monitoring inventory and purchasing supplies and food from approved vendors
• Hiring, training and supervising kitchen staff
• Assisting and directing kitchen staff in meal preparation, creation, plating and delivery
• Identifying and introducing new culinary techniques
• Preparing meals and completing prep support as needed

Requirements

• professional degree or dimploma
• 5+ years of experience in a similar position.
• Advanced knowledge of food professional principles and practices.
• Proficient knowledge of human resources management.
• Excellent knowledge of BOH systems, ordering and inventory.
• Excellent communication skills.
• Ability to meet deadlines.
• Available to work on-call, shifts, after hours, over weekends, and on public holidays.

A prestigious hospitality group seeks a highly experienced and skilled Director / Senior Director, IT to lead digital transformation initiatives and manage large-scale IT projects. The ideal candidate will have a strong background in both consultancy and in-house / end-user environments, with extensive experience in managing digital transformation programs. This role will support the Group CIO directly and act as a deputy to the CIO, providing strategic guidance and oversight to IT teams.

Key Responsibilities

- Digital Transformation Program Management:

• Lead and manage large-scale digital transformation programs, ensuring successful delivery and alignment with business objectives.
• Collaborate with stakeholders to define program scope, goals, and timelines.
• Develop and manage program budgets, resource allocation, and risk management strategies.

- IT Programme Management:

• Oversee the management of large-scale IT projects, ensuring timely and within-budget delivery.
• Develop and manage project plans, budgets, and resource allocation.
• Ensure effective communication and stakeholder engagement throughout the project lifecycle.

- Technical Leadership:

• Provide technical guidance and oversight to IT teams, ensuring alignment with business objectives and industry best practices.
• Stay up-to-date with emerging technologies and trends, identifying opportunities for innovation and improvement.

- Stakeholder Management:

• Build and maintain strong relationships with stakeholders, including business leaders, IT teams, and external partners.
• Ensure effective communication and collaboration across departments and levels.

- Team Management:

• Lead and manage a team of IT professionals, providing guidance, mentorship, and coaching to ensure high performance and job satisfaction.
• Foster a culture of innovation, collaboration, and continuous learning within the team.

- Deputy to the CIO:

• Support the Group CIO directly, providing strategic guidance and oversight to IT teams.
• Collaborate with the CIO to develop and implement IT strategies, ensuring alignment with business objectives.

Requirement

• Bachelor's degree in Computer Science, Information Technology, or related field.
• At least 10 years of experience in IT project management, with a focus on digital transformation programs.
• Proven track record of managing large-scale IT projects and digital transformation programs.
• Experience working in both consultancy and in-house / end-user environments.
• Strong program and project management skills, with experience in Agile methodologies.
• Strong technical knowledge of IT systems, infrastructure, applications and data centres
• Strong communication and stakeholder management skills
• Good command in English and Chinese will be a bonus for internal & external communications and engagement

Certifications will be a plus:

• PMP, PRINCE2, or equivalent project management certification.
• ITIL or equivalent IT service management certification.

If you are a motivated and experienced IT professional looking for a new challenge, please send in your updated CV via the apply button to Shannagh Wu. We look forward to connecting with you.

*Due to large volume of applications and direct messages, appreciate your patience and only shortlisted candidates will be contacted.*


Reg No.R23112660
BeathChapman Pte Ltd
Licence no. 16S8112

MAIN RESPONSIBILITIES

Develop and Implement HR Strategies:

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances, or other issues.

Recruitment and Onboarding:

• Manage the recruitment and selection process to ensure the organization attracts and hires the best talent.
• Oversee the onboarding process for new hires, ensuring a smooth transition and integration into the company.

Performance Management:

• Implement performance appraisal systems that drive high performance.
• Monitor and evaluate the effectiveness of performance management processes and recommend improvements.

Training and Development:

• Assess training needs to apply and monitor training programs.
• Provide coaching and support to managers and employees on performance management and professional development.

Compliance and Legal:

• Ensure legal compliance throughout human resource management.
• Maintain knowledge of legal requirements and government reporting regulations affecting HR functions and ensure compliance with policies, procedures, and reporting.

Employee Relations and Engagement:

• Manage and resolve complex employee relations issues.
• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

Compensation and Benefits:

• Oversee and manage a performance appraisal system that drives high performance.
• Develop and implement compensation and benefits plans that are competitive and cost-effective.

HR Metrics and Reporting:

• Develop and implement HR metrics and dashboards to track key HR performance indicators.
• Provide decision support through HR metrics and data analysis.

Health and Safety:

• Maintain and enhance the organization's health and safety programs, ensuring compliance with all safety regulations.

Job description

• Performs daily walk through of the multi-functional space, conference rooms and general office area and ensure set up for use/occupancy according to checklist
• Ensure reception area are well maintained
• Performing day to day administrative tasks such as printing, scanning, filling of document
• Manage and update space reservations in calendar system
• Answer incoming calls and updating of space booking status
• Track and follow up on activities and simple introduction of event space to walk–in clients
• Provides coverage for the front desk and fulfil receptionist role
• Assist in preparing quotations and invoices when required
• Assist in updating booking system, website and social media with relevant information
• Other ad–hoc duties as and when required by the management

Requirements:

• Highly motivated, good working attitude, good customer service and sense of responsibilities
• Positive mind–set and a solution focused approach
• Able to work independently with minimum supervision
• Able to converse fluently in English & Mandarin

Skills:

• Possess excellent communication skills
• Proficient in Microsoft Words, Excel, Outlook & PowerPoint
• Proficient in social media platforms (eg. Facebook, Instagram, Wechat, TikTok etc)
• Experience in updating system, website and social media will an added advantage

Education:

• At least a Diploma (Preferred)

Experience:

• Admin & customer service: 2 years (Preferred)

Job Type: Full-time

Schedule: Monday to Friday

Pay: $2,300.00 - $2,500.00 per month

Benefits:

• Dental insurance
• Employee discount
• Professional development

The Sales Executive is responsible for the sales aspects of the Space & community. The selected individual will work with the Sales Director to promote the outlets’ & community development and growth through strategic planning. Also being able to expand the market and maintain company’s online/offline business communities.

Job Description

• Capable of meeting monthly sales performance goals
• Suggest strategic decisions regarding the operational & financial performance and process optimization
• Analyzing market competition and developing corresponding strategies.
• Maintain & grow healthy relationships with existing client
• Recommend/implement best practices related to customer experience to achieve high level of satisfaction & retention
• Carry out other duties and ad-hoc projects as assigned to meet business needs

Job Requirement:

• At least having more than 2 years of sales experience.
• Strong interpersonal skills.
• Can accept occasional weekend work.
• Must be able to work in fast pace environment

Job Type: Full-time

Pay: $2,400.00 - $3,000.00 per month

Benefits:

• Cell phone reimbursement
• Employee discount
• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay
• Performance bonus

Experience:

• Sales: At least 2 years (Preferred)

Role overview

A barista has a previous café experience either from previous jobs or in house test promotions. He is comfortable with interacting with members and guests to cultivate an enjoyable experience for the guest that goes above and beyond basic coffee making. He is comfortable and familiar with coffee making and latte art as well as classic alcoholic or non-alcoholic drinks. He has a good coffee knowledge but most of all, he is passionate about coffee and the FnB industry. His responsibilities include that of a barback, junior bartender but not limited to;

Barista responsibilities:

● Setting up the bar and coffee station according to the setup and closing sheet

● Knowledge and execution of Mise en place for menu drinks

● Able to run a coffee station up to standards

● Bussing and execution of coffees and drinks

● Able to support other bar stations and head bartender

● Understanding of POS system

● Coffee knowledge

● Basic spirits and drinks knowledge

● Coffee making and latte art

● Classic drinks making

● Processing payments

● Understanding stock orders and replenishment

● Familiarity and interaction with members of the club

● Staying guest focused and nurturing a good members experience

● Order taking of food and beverage

● Ability to guide junior bartender and steward personnel

● Understanding sequence of service standards

Please send your detailed resumes to [email protected]

ROLE OVERVIEW

The Outlet Manager, Mandala Club acts as the FACE of the club and a brand ambassador, embodying the ethos, philosophies, and spirit of the company and how we conduct ourselves with members and non-members at all times. The individual collaborates closely with the Reception Manager and the Membership team to deliver quality assurance whilst entertaining our Patrons throughout their stay at the Club.

Aside from the duty of daily operations, the Outlet Manager's key focus is taking charge of Event Execution in collaboration with the S&E and Culture Teams under the supervision of the Club Operations Manager.

Of primary importance is the continual improvement of the property by ensuring operational efficiency, member and guest experience, staff retention, and maximizing profit.

MAIN RESPONSIBILITIES

PEOPLE & CULTURE

● Model the Mandala Way and bring our values into everything we do.

● Support the implementation of cultural transformation across all functions in collaboration with the Human Resources Department.

● Develop and integrate staffing programs designed to attract the highest caliber of talent while satisfying the needs of our members.

● Create a high-performance culture.

● Nurture and foster the next generation of leaders within the organization.

OPERATIONAL KPIs

● Oversees the daily operations of the property.

● Executes opening and closing duties.

● Is in charge of overseeing the execution of Events, being the main OPS point of contact for S&E, Membership, and Culture.

● Actively works with the Reception team to drive covers and table turn to exceed the budgeted capacity.

● Proactively responds to guests' feedback on offering and service.

● Nurtures ownership and team development to attract and promote talents for the Group.

● Supports the HR Function through the recruitment and the hiring process.

● Ensures compliance with all health and safety regulations.

● In collaboration with the Snr. Mgmt. Team executes regular analysis of Food and Beverage trends to maintain Mandala’s position as a leading organization in the Hospitality Industry.

● Implements a Team Development Program to foster team success and career growth.

● Executes appraisals and regular assessments of the team as per company standards.

● Implements weekly and monthly cleaning and maintenance schedules to ensure the outlets retain consistently high standards of cleanliness.

● Ensures maintenance schedules are in place and executed in a timely manner to keep the building maintained to company standards.

● Is in charge of the Building and Facility Department’s quality assurance.

● Oversees the maintenance of the FF&E.

THE RIGHT PERSON

● A passion for hospitality and delivering exceptional lifestyle experiences.

● Curious and passionate about consumers and building brands.

● Great attention to detail.

● Extremely disciplined and focused to achieve agreed targets within given deadlines.

● Broad thinker.

● A trouble-shooter; must be able to critically analyse and tackle problems and present viable solutions.

● Passionate about what we are and what we do; this person needs to be passionate about Mandala hospitality and lifestyle.

● Have entrepreneurial spirit; must be able to deal with ambiguity and willing to take risks as needed.

● Possess strong communication skills.

● Able to communicate clearly at all levels within an organization.

● Be open to new ideas, adventurous and practical simultaneously.

● Able to lead and inspire the team.

● Able to identify and set aces in places across the business.

● Driven by the desire to win and for continuous improvement.

● Proven ability to work cross-functionally.

THE RIGHT EXPERIENCE

● 10+ years previous relevant experience required with proven food and beverage acumen.

● Working knowledge of data analysis and KPIs/operation metrics.

KEY RELATIONSHIPS

The role reports to: General Manager, Singapore

The role’s direct report: Club Operations Manager, Mandala Club

Key stakeholder(s): Operational Team

Marketing / Membership Team

Mandala Global Team

Please send your detailed resumes to [email protected]

ROLE OVERVIEW

The Supervisor at Mandala Club oversees the daily operations and mainly works closely with the floor and the wine team to deliver exemplary service in line with the company’s philosophy.

KEY OBJECTIVES & DELIVERABLES

● Is highly guest oriented

● Works with and supports the senior management team to ensure the smooth running of the outlet

● Executes opening and closing procedures of the outlet

● Runs daily briefing, team allocation and oversees service delivery of the highest order

● Executes events in collaboration with S&E and Membership teams

● Works with the managers to assist in the planning and requisition of casual labour to support daily operations and key events

● Is in charge of the club’s sequence of service SOP and menu knowledge training for the team

● Supports the management team with administrative tasks related to stock inventory, ordering of operating supplies, and other back of the house tasks required to ensure smooth operations

● Assists the management team in the correct settlement of outstanding bills and as per the cashiering SOPs of the outlet

● Takes responsibility for the team’s welfare, as well as the grooming and uniforms standards

● Helps to ensure compliance with food and safety standards

THE RIGHT PERSON

• Has great passion for hospitality and delivering personalised experiences for the members and their guests
• Able to recognize members and their preferences and build professional relationships to enhance the long term business goals of the organization
• Has great attention to detail
• Is able to work in a fast paced environment
• Extremely disciplined and focused to achieve agreed targets within the given deadlines
• A troubleshooter; must be able to critically analyse and tackle problems and present viable solutions
• Have entrepreneurial spirit; must be able to deal with ambiguity and willing to take risks where required
• Able to communicate clearly at all levels within the organization
• Be open to new ideas and be adventurous while exercising practicality
• Driven by continuous improvement with a long term approach
• Motivated, professional, and high level of energy and work ethic
• Cares about the environment and practices sustainability
• Supports the careful use of resources in order to optimise the operating costs

THE RIGHT EXPERIENCE

• Diploma / Bachelors’ Degree
• 2-3 years’ working experience in the hospitality field or prior experience in the specific role
• Competent in computer applications like Microsoft Excel, Microsoft Powerpoint/Word for presentation
• Competent with the use of Google sheets/docs
• Meticulous and comfortable with numbers

Please send your detailed resumes to [email protected]

ROLE OVERVIEW

The Head of Culture & Programming, Mandala Club is responsible for the brand guardianship of the cultural programme in the club. The position comes with the responsibility of leading the strategy and direction of the cultural events and happenings at the club. The role needs to ensure that the event is of the highest quality that fits with the Mandala brand standard of best in class.

The role includes conceptualising and overseeing the cultural segments of hero, ritual, music, F&B and membership events. This may also include overseeing the communication of these events to stakeholders such as the Events, Marketing and Operations team. Ensuring all marketing collaterals are done in accordance to guidelines and are executed in a timely manner, ensuring culture events always fall within brand guidelines and are held to a standard worthy of our goals to be the best members club in the region.

The role must take a holistic ownership of each event from start to finish. This role also includes management of event from start to finish, including staff management, overseeing event coordination, member relations and making sure payments to vendors are made in a timely manner

This is a front-facing role, key in managing external partners as well as members, and requiring the ability to host key events and rituals, as well as gather feedback for better implementation.

An important note is that this role, unlike most positions, in the business is not purely based on driving revenue. This is a membership retention and value of membership position.

KEY OBJECTIVES & DELIVERABLES

● Delivery of a robust, engaging, enriching monthly cultural calendar that celebrates the arts, music and wellness

● Create elevated experiences to the highest standard based around our ever-changing membership demographics

● Being the face of the Cultural program, meeting members to hear their ideas

● Be on the lookout for culturally significant happenings in the world and Singapore

● Delivering the program in accordance set timelines

● Establish, manage and grow relationships with key speakers, personalities, influencers and companies to provide the very best support for the cultural calendar

● Developing third party partnerships with luxury brands to add more presence to the event calendar

● Deliver a programme rich in quality not quantity. Quality control is of the utmost importance

● Always compare the standing of our events against our peers. Mandala strives to be best in class; the cultural calendar is a direct reflection of this

● Liaise with various Mandala Club departments and teams (marketing, membership, event ops) to plan events, ensure understanding on deliverables and manage on-going communications

● Schedule, organise and chair weekly cultural event meetings to review and discuss upcoming events and future planning

● Ensure that all events are executed to the highest standards, and gather feedback from members on the event experience. Liaise with the events team, operations team and membership team to run seamless events for the members

● Drive capacity to all events, and manage a system that ensures as many members enjoy the events hosted

● Lead Marketing and Events team to support execution of partnerships through marketing assets and event-management

● Support the forming of new Mandala venues by acting as the gatekeeper for culture and programming

● Focus on developing the creativity community within the club

● Never forgetting that our members need to revel in play

THE RIGHT PERSON

● An organised thinker

● Clear and proven credibility in the arts, music and culture space

● A passion for hospitality and delivering exceptional lifestyle experiences

● Curious and passionate about consumers and building brands

● Superb attention to detail; material produced is meticulously executed

● Problem Solving; must be able to critically analyse and tackle problems and present viable solutions

● Passion; this person needs to be passionate about M., hospitality and lifestyle.

● Entrepreneurial spirit; must be able to deal with ambiguity and willing to take risks as needed

● Strong communication skills; this person is able to present information (both written and oral) clearly and concisely. This person needs to be able to communicate clearly at all levels within an organization.

● Creativity; they need to be open to new ideas, adventurous and practical simultaneously.

● Driven by the desire to win and for continuous improvement

● Proven ability to work cross-functionally

THE RIGHT EXPERIENCE

● 3+ years previous relevant experience required with proven technical and analytical acumen

KEY RELATIONSHIPS

The role reports to: Country General Manager, Singapore

The role’s direct report: Group Director of Culture and Community

Key stakeholder(s): Department Heads

Agency vendors as required

Please send your detailed resumes to [email protected]

ROLE OVERVIEW

The Bartender at Mandala Club has a good cocktail bar experience either from previous jobs or in-house test promotions.

The individual must be able to interact and socialize with members and guests to cultivate an enjoyable experience for our patrons that goes above and beyond basic drink making.

The role requires being familiar with classic and international cocktails and able to accommodate tailored bespoke cocktails' requests. Possessing a good understanding of spirits is also essential.

KEY OBJECTIVES & DELIVERABLES

● Reporting of exact stock ordering to MGM

● Ability to run a station on their own

● Ability to upsell and recommend spirits based on member preference

● Good reputation and familiarity with members

● Strong spirit and cocktail knowledge

● Deliver a tailor-made experience to guests with classic cocktails and bespoke drinks

● Ability to guide Jnr personnel

● Assessing bar guests' needs and preferences and recommending food and beverages accordingly

● Proactive in approaching tables for food and beverage recommendations

● Is fully versed in covering all bar duties (foh and boh) to run the bar operation smoothly.

THE RIGHT PERSON

● A passion for hospitality and delivering exceptional lifestyle experiences.

● Great attention to detail.

● Extremely disciplined and focused to achieve agreed targets within given deadlines.

● Possess strong communication skills.

● Be open to new ideas, adventurous and practical simultaneously.

● Motivated, professional, high level of energy and work ethic.

THE RIGHT EXPERIENCE

● Must have min 3 year(s) work experience in the hospitality bar industry

● Customer-oriented with a high desire for service quality.

● Strong planning and organizational skills with a keen eye for details.

● Able to multitask and work under pressure.

● Self-motivated and able to work in a fast-paced environment

Please send your detailed resumes to [email protected]

ROLE OVERVIEW

The Assistant R&R Manager, Mandala Club is responsible for the daily operation of the reception team across all floors. A primary focus of this role is to ensure excellent communication between the Reception and the Floor team to maximise seating capacity and to drive the departments’ performance to deliver an egalitarian world-class service in line with M. Vision. Missions. Values.

KPIs across the organisation are categorised as below, with varied weighting across business units and departments:

- P&L Delivery

- Team Engagement

- Member Satisfaction

- Member Growth/Acquisition

- Member Engagement

KEY OBJECTIVES & DELIVERABLES

● Runs daily service and is present at the daily briefing to represent the Reception Team.

● Work with the Mgm Team to maximise revenue by increasing floor capacity and improving seating turn during operation.

● Train the team on reservations management, phone etiquette, seating etiquette.

● Proactively responds to guests' feedback

● Submit weekly reports on:

○ Members and Guests Feedback

○ Covers Trends and Seating Pace Flow

○ Bookings Vs Walk-ins trend

● Oversee the management of reception email inbox to ensure all enquiries are handled in a timely manner

● Monitors, guides, and trains the reception personnel to meet guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

● Is in charge of team rosters and leave management

● Supports the HR Function through the recruitment and the hiring process

● Reviews all bookings with the duty manager to ensure tables/VIP areas allocations and special requests are all executed

● Executes daily reception briefing and allocations of the team to ensure greeting/seating/departure of the guests is up to standards

● Runs regular training sessions to ensure the cycle of service and all sops’ are executed in line with Mandala Club expectations

● Inspects all VIP AREAS regularly and communicate with the duty manager any required follow-ups

● Greet VIP guests personally

● Handle guest complaints and refer them as necessary, follow up on corrective action

● Overall responsible for ensuring and maintaining all reception areas running smoothly and efficiently

● Implements Quarterly Appraisals of the team as per company’s standards

● Drive floor plan implementation for large scale events

● Liaise with the S&E manager to ensure the reservation team and the events team collaborate to deliver successful events.

THE RIGHT PERSON

● A passion for hospitality and delivering exceptional lifestyle experiences

● Great attention to detail and multi-tasker

● Extremely disciplined and focused to achieve agreed targets within given deadlines

● Broad thinker

● A trouble-shooter; must be able to critically analyse and tackle problems and present
viable solutions

● Passionate about what we are and what we do; this person needs to be passionate
about M., hospitality and lifestyle

● Possess strong communication skills

● Able to communicate clearly at all levels within the organization

● Be open to new ideas, adventurous and practical simultaneously

● Able to lead and inspire the team

● Driven by the desire to win and for continuous improvement

● Proven ability to work cross-functionally

● Guest’s satisfaction orientated

THE RIGHT EXPERIENCE

● Well versed with minimally 3 years of Hospitality/F&B experience with 3 years in a managerial role with a proven track record of managing sales and ops

Please send your detailed resumes to [email protected]