Total 720 it specialist job vacancies in Singapore, North East

The Logistics Solutions Specialist is responsible for developing and executing sales strategies with Singapore and Japan HQ Sales & 3PL Departments to achieve 3PL sales targets. He/ She should be a subject expert in logistics technology and solutions which is essential to identifying and developing new and existing business opportunities. He / She will be involved in establishing and building business relationships and acting as the main point of contact for customers located in Singapore and Japan. The specialist will analyse sales performance, set up pricing models, and ensure the delivery of quality, reliable, scalable, and productive solutions to meet customer satisfaction.

• Develop and execute sales strategies to achieve 3PL sales targets.
• Identify new and existing business opportunities, establish and build business relationships.
• Act as the customer’s main point of contact, liaising closely with internal departments to ensure queries, problems, or issues are dealt with appropriately.
• Analyse sales performance and effectiveness of sales strategies through CRM data and other sources.
• Set up pricing models through a strong understanding of 3PL variable and fixed costs and develop pricing strategies through analysis of competitors' pricing models and market trends.
• Provide customers with the best possible solutions to solve their logistical issues, achieving and monitoring customer KPIs and initiatives.
• Prepare weekly/monthly update reports on pipelines, targets, budgeting achievements, and review new opportunities and business acquisition plans to both Japan HQ and Singapore Office.
• Collaborate with the 3PL General Manager and other stakeholders to analyze and identify the customer’s supply chain, operational flow, pain points, and needs to propose optimal solutions.
• Design realistic supply chain and operational solutions, including a variety of solutions ranging from conventional operations to new technologies.
• Design warehouse layouts to suit logistical needs and customer requirements using reliable software (e.g., AutoCAD) and operational design methods.
• Operate the implementation of proposed and accepted operations, including planning, budgeting, and monitoring progress.
• Ensure proposed solutions are reliable, secure, and scalable for future enhancements.
• Evaluate and review the effectiveness of solutions and make necessary adjustments to improve performance.
• Stay abreast of technology trends in logistics and propose technology solutions for improvements.
• Conduct profitability analysis of 3PL projects to identify key drivers that enable strategic decision-making.

Other Requirements

• Minimum Degree Holder in logistics, SCM, computer science
• Minimum 5~6 years’ working experience in 3PL logistics, 3PL sales, IT related fields.
• Strong communication skills (both written and verbal) in English and Japanese to communicate with Japan and Singapore offices.
• Possess customer-facing sales experience and strong customer acquisition skills.
• Good understanding of logistics and supply chain operations and technology
• Possess experience in leading and operating logistic projects.
• Analytical and problem -solving skills.
• Good presentation, communication, and interpersonal skills.
• Able to work effectively in a fast-paced, deadline driven environment.

Job Description Summary

Advises and guides the client regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, they support the client by answering questions and responding to client requirements. They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance. They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.

Lead - IT Service Request is required to lead the Service Request team.

Job Description

Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.

A Lead - IT Service Request combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.

You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored!

Your future at Kyndryl
This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience
· 3-5 years relevant experie
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs

Preferred Skills and Experience

· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What’s your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Cantonese to liaise with customers in Hong Kong.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

This position is responsible for providing technical and IT support to the business units. The role included implementation, configuration and deployment of IT and security system.

• Consult with clients, vendors and personnel in other departments or construction foremen to discuss and resolve issues.
• Administer and setup network data security, include Active Directory, group policy, password policy, audit trail log, firewalls, antivirus update, window hardening and security event log backup, etc.
• Able to read and understand system audit trail report and act to fix the problems.
• Prepare reports for purposes of planning preventive works, stock spare list, meeting minutes, cyber security report and daily works job sheet, etc.
• Set up cost monitoring and reporting systems and procedures.
• Install and configure wireless networking equipment.
• Install and configure AT managed network switch, include VLAN configuration, trunk, Port management, POE power setting, CLE configuration, and IP routing.
• Configuration of IGMP Multicast streams and UDP and TCP/IP.
• Install and configure the Microsoft OS. VMware, Microsoft Clustering and Server Security Hardening. Provide monthly Microsoft Window Server/workstations OS backup and restoring. Clone the image of harddisk and to recover the system from backup harddisk when system failed using Acronis or other tools.
• Update Microsoft Window patch using online tools and offline patch update. (Microsoft baseline)
• Configure of SQL and manage of database include database repair, backup and restore.
• Understanding of cyber security, prevention, implementation according to IM 8 Singapore Infocom guide.
• Install and configure raid 1, raid 5, raid 6 and harddisk format. Recover any harddisk failure using disk management tools.
• Install and configure of SNMP and NTP. Able to use tools such as Netgain and master clock for devices monitoring and time sync.
• Create, analyze, report, convert, or transfer data, using specialized applications program software.
• Provide implementation, configuration, deployment, and support of systems, including, but not limited to client computing devices and servers.
• Provide training to new engineers and other training sessions as required.
• Able to coordinate, log cases and assist with other system specialist when they issue with their systems.
• To support CCTV and card access software installation, integration, and configuration.
• To troubleshoot VMS and ISMS application, software, and servers’ issues.
• Assist Project Managers and Engineers to prepare systems related diagram for the project implementation.
• Ensure systems design conforms to contract and technical requirements.
• Engage with back line support and/or with vendor’s support to diagnose and rectify technical problems to effectively resolve project implementation issues. Attend to preventive and corrective maintenance to backend system.
• Will be required to be on 24/7 standby
• Strong commitment to meeting customer’s SLA
• Reporting to Technical Manager.
• Responsible for the smooth operation of backend equipment and handles the technical aspect with regards to the backend system include overall network and switches at Securitas office/SOC and customers sites.

What we seek to accomplish together:

• Review and development of security framework, information security policies, processes / procedures and guidelines on an ongoing basis.
• Establish compliance with these policies / procedures through ongoing security reviews and audits, not limited to log analysis and security assessment of customer ICT systems
• Conduct security risk management exercise
• Conduct table-top exercises
• Conduct vulnerability assessment, coordinate penetration tests activities
• Conduct information security awareness training
• Responsible for the development and management of customer’s security incident response plan.
• Lead and support customer in the matters of security incident resolution and response.
• Be the point-of-contact/customer liaison to assist and advise customer for ICT security related matters
• Project managed the activities and deliverables during the implementation phase.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Growth Marketing Specialist (CRM & Mobile)

Fixed term contract

Maker Lab is looking for a dynamic individual to join an exciting project we’ve embarked on with our technology client. Our client's brand is complex, innovative and paving the way for creative avenues to revolutionalise the payment industry in unconventional ways. 

As a growth marketing specialist you will develop user insights, understand ideal consumer journeys,  and build scalable communication avenues through the use of CRM and Mobile technology, and further enhance our growth strategy. This role focuses on providing you with a breadth of exposure across all marketing functions while developing expertise in growth marketing. 

Role: 

• Manage a scalable marketing communications platform through strategic and data-led CRM programmes and product feature roll-outs.
• Plan and develop a content calendar (push notifications, email, in-app) on a monthly basis, including managing a process to intake content suggestions from internal stakeholders (e.g., feature teams, marketing teams).
• Be the project manager and collaborate with internal teams on content creation, including message positioning and strings, asset creation, target group development and engineering requirements. 
• Own the end-to-end process from inception to deployment for push notifications emails and in-app communications. 
• Deployment management includes setting up messages in scripts to be uploaded, creating target lists, QA testing all communications through pre-production channels, and scheduling final communication pushes. 
• Report back on performance, including click-through rates, down-funnel metrics impact. Work with the analytics team on reporting KPIs. 
• Effectively maintain expectations with stakeholders and meet key deadlines.

You:

• BA/BS degree, or in lieu of degree, relevant work experience.
• 5+ years of email, push notification and in-app marketing, CRM, or marketing campaign management experience.
• Experience working in high-growth, technology led matrix organisations, ideally with some fintech exposure.
• Experience with mobile app and growth marketing / hacking desired.
• Experience with CRM marketing technology preferred.
• Previous experience on using SQL for growth and marketing analytics.
• Able to clearly coordinate and provide information to the cross-functional teams.
• Data-driven, being able to convert data into high value business decisions and campaign optimisations.
• A critical thinker who uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Able to independently start projects and is agile and able to learn and quickly adapt to changes. 
• Proven ability to balance multiple priorities and strong attention to detail.
• Exceptional analytical, project and stakeholder management skills.
• Copywriting skills are desired. 
• Exceptional verbal and written English communications and presentations skills and, ideally, fluent in another Asian language to support with the projects spanning across JAPAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

We are looking for Payment Operations Senior Specialists to join our APAC Payment Operations Regional team in Singapore. 

Here’s how you’ll be contributing to the APAC Payment Operations Team

• Maintaining consistent and high level execution of recurring tasks & responsibilities within the designated domain;

• Investigating, solving and escalating any issues connected to respective domain in a timely manner;

• Acting as the first level escalation point on the cases and crisis level within own domain, and handling incidents in your area of expertise;

• Supporting stakeholders in solving complex problems related to their area of ownership and ensuring timely and relevant communication;

• Driving product and process improvement in their domain in collaboration with stakeholders;

• Coordinating product and processes related risk assessment and mitigation initiatives;

• Supporting or owning training and mentoring responsibilities of new and existing specialists.

This role will give you the opportunity to: 

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!

• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.

• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!

• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 5500+ Wisers with 125 nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!

• Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization
• Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer
• Generating and sending quotes 120 days in advance that meet the customers contractual requirements
• Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals
• Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans
• Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts
• Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region
• Provide information for internal management reporting
• Meet all contractual and reporting deadlines
• Perform additional duties as required

Your Career

As a Global Sales Support Specialist, you will provide support to our Field Sales Teams with quoting of complex deals, educating on one-off quotes to order inquiries, and advising on product configuration rules. You will also support short-term marketing sales promotions while collaborating with internal business partners to ensure that deals are moving forward.  

Leveraging your passion for knowledge sharing, you will facilitate training with the Field Sales Team on Quote to Order processes and procedures guidelines, educate new hires one Salesforce and advanced quoting sessions. You will also be able to identify system gaps or improvement opportunities and escalate to proper resources for resolution.

Each team member works out of a shared mailbox and is responsible for managing Global Sales Support activities with accuracy and speed.  Requests for assistance from an Account Manager are prioritised for completion based on revenue acquisition, customer relationship building and other forms of determining timing requirements. 

The Global Sales Support Specialist resides within the Sales operations organization and fulfils a variety of key support functions to help ensure revenue attainment.  This role will report to the Global Sales Support Manager.

Your Impact

• Hardware quoting and order tracking to ensure that deals are closed efficiently and accurately
• Collaborating with cross functional teams such as Sales Operations, Sales, and Deal Desk to improve the sales process 
• Reviewing and developing new processes to improve the effectiveness of the sales organization
• Providing training and coaching to sales on the contract and quote building process

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital & and cyber landscape, where trust & and collaboration are key factors, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an experienced Senior Manager who is familiar with IT Audits.

• Maintain the annual Division 5-year rolling Health Check Plan.
• Procure and managed services of consultants and independent auditors & augmented resources to augment internal capability to deliver committed deliverables under the Division's 5-year rolling Health Check Plan and other GIG initiatives.
• Facilitate audits conducted by auditors from Auditor General’s Office, WOG ICT Governance Group, Internal Auditor Dept, etc, by managing auditor-auditee interactions during audit fieldwork, and for management responses, audit finding validation and closure.
• Participate in the conduct of health checks and reviews to assess status of adoption of and compliance with policies and standards, to identify non-compliance gaps, to recommend remediation follow-ups, to validate remediated actions and to close the findings.
• Conduct pre-audit compliance health checks on large-scale, complex system high/medium risk areas to establish the status of adoption of and compliance with policies and standards, for regular reporting to stakeholders.
• Establish and maintain the Audit Dashboard for tracking of all health checks and audit findings to ensure timely completion, validation and closure for regular reporting to stakeholders.
• Establish and maintain the Compliance Dashboard for tracking of status of adoption of and compliance with policies and standards for regular reporting to stakeholders; and
• Coordinate with Division's Programme Management Office (PMO) as well as product teams on responses to compliance-related polls for submission to respective parties.
• Provide on-the-job training & guidance to new or junior team-mates on their job responsibilities for governance, compliance & audit.
• Review updates to GIG contextualized Whole of Government (WOG) ICT framework, policies and standards arising from changes in government policies to ensure accuracy, adequacy & consistency across the various ICT&SS domains.
• Manage auditor-auditee interactions when facilitating audits during audit fieldwork, and for management responses, audit finding validation and closure.
• Manage stakeholders when conducting pre-audit compliance health checks on system high/medium risk areas to establish the status of adoption of and compliance with policies and standards, for regular reporting to stakeholders; and
• Manage stakeholders for governance matters i.e. provide consultancy on policy requirements & impact arising from changes in policies and standards, staff outreach activities and sharing of best practices, etc.
• Participate directly or indirectly through contribution of ideas & resources towards projects and initiatives beyond direct line of reporting in support organization high level goals;
• Engage stakeholders regularly and effectively to provide updates on initiatives & to share insights on governance, compliance, and audit matters.

• Minimum of 10 years of ICT experience, with experience in managing projects (full software or product development life cycle) and had participated in or facilitated IT system audit exercises; and
• Held supervisory position previously and led a team size of at least 3 staff.
• Professional certifications such as CISA is an advantage.
• Good understanding of IT management processes, technology risks and internal controls, and standards such as ISO9001.
• Good understanding of IT Risk Management and the effectiveness of controls to mitigate the risks.
• Independent and able to multi-task.
• Meticulous and structured, able to deliver good quality results timely, and with eye for details.
• Good written and verbal communication and presentation skills.
• Team player and possesses good interpersonal skills; and
• Able and willing to undertake additional assignments as and when required.

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site. 

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.

Job Description

• Retail sales of aquarium products, ornamental fishes, corals and tanks.
• Handle customer's enquiries
• Shop livestock tank/display tank maintenance
• General housekeeping of retail shop
• Assist in ad hoc job task

Job Requirements

• Sales-driven and self-motivated.
• Knowledge of aquarium fishes and corals is an added advantage.
• Experience in the aquarium industry or as a personal passion is an added advantage.

Benefits

• Basic + Commission + Performance Incentive
• Meal(s)
• Excellent career growth opportunity

Your Career

As a Palo Alto Networks Specialist Cortex Systems Engineer, a Next-Gen AI-powered security operations platform, you will be the expert for the broader Cortex portfolio within our offerings. 

Your portfolio includes Cortex XSIAM (Extended Security Intelligence and Automation Management), Cortex XDR (Extended Detection and Response platform across endpoints, network and cloud), Cortex XSOAR (Security Orchestration, Automation, Response & Threat Intel Management), and Cortex Xpanse (Attack Surface Management).

The Cortex Specialist Systems Engineer is the interface between business and technology. Working closely both internally - with product and engineering to share feedback from the field, and externally - with our prospects and customers to understand their business needs and to design technical solutions that take the best advantage of the Cortex platform. With your colleagues, you will displace competing technologies and build market share - most importantly, help your client sleep at night as our product integrates to build secure digital transactions.

Your Impact

• Drive complex deals in the pre-sale stage, alongside sales engineers and sales reps

• Present to customers as our expert at all levels in the customer hierarchy from technician to manager

• Support the technical field sales engineer on POCs (proof of concept) – assist with the pre-sales process by answering technical questions, conducting POC evaluations, and working with engineering to bridge any gaps

• Work closely with product and engineering to debug and correct challenges encountered during POCs

• Training of the field sales engineers to present new features, product roadmap, new improvements, and sprint summary

• Create new demo scenarios and use cases

• Discuss complex platform architectures to prospects

• Respond effectively to RFIs/RFPs while serving as the main technical point of contact

1. Within Miltenyi Biotec’s Global Technical Support Team, you join our group of global specialists supporting Miltenyi´s various product portfolios. You provide expert-level technical support, deliver product trainings, and support products along their complete lifecycle. 
2. You provide Technical Support to worldwide colleagues (sales, support and service), distributors and customers. This includes answering inquiries, providing application support, investigating and troubleshooting technical issues. You handle complaints in collaboration with other departments. You carefully document your support activities and also collect, analyze and communicate data required for analysis of product performance. You manage and maintain our product knowledge database.
3. You occasionally provide on-site support during customer demos, instrument installations or troubleshooting. 
4. You create, manage and deliver product training in-house and in the field worldwide. 
5. You support products by working with marketing, R&D and production during all stages of the product lifecycle. 
6. You take part in global projects to develop processes, tools and to launch new products.

1. Within Miltenyi Biotec’s Global Technical Support Team, you join our group of global specialists supporting Miltenyi´s various product portfolios. You provide expert-level technical support, deliver product trainings, and support products along their complete lifecycle. 
2. You provide Technical Support to worldwide colleagues (sales, support and service), distributors and customers. This includes answering inquiries, providing application support, investigating and troubleshooting technical issues. You handle complaints in collaboration with other departments. You carefully document your support activities and also collect, analyze and communicate data required for analysis of product performance. You manage and maintain our product knowledge database.
3. You occasionally provide on-site support during customer demos, instrument installations or troubleshooting. 
4. You create, manage and deliver product training in-house and in the field worldwide. 
5. You support products by working with marketing, R&D and production during all stages of the product lifecycle. 
6. You take part in global projects to develop processes, tools and to launch new products.

About the job

In your role as a Sales and Supply Support Specialist, you will create and constantly improve excellent availability, range management and forecasting at the lowest possible costs. Together with the Sales and Supply Support Manager, you will support the Store’s commercial team and act as a communication link between the Store and Supply and Availability team in Service Office.

Your assignment

• Secure the highest goods availability possible supporting the commercial team’s strategy and Sales direction, considering country specific positioning campaigns, the commercial calendar and local store activities.
• Act as the main contact partner for all range management and operational supply-related questions, in the commercial team in the store.
• Work actively with sales in range management by securing qualitative and timely administration of the range in the systems and highlight deviations of the range frame and parameters.
• Act as a gatekeeper to rationalize forecast inputs from Sales and ensuring receiving is on time for Sale’s activation, taking into consideration available capacity.
• Contribute to the successful replenishment by working actively with forecasting and ordering in alignment with the commercial calendar.
• Support the Sales and Supply Support Manager with stock discrepancies analysis as part of the inventory management process.
• Produce timely and periodic follow ups to commercial and management team regarding operational process in the store, including phasing in and out, overstock and concrete, activities and non-central shortages.

Your profile

• You have minimum 2 years of experience in Retail Supply Chain and operational excellence to support in retail and/or logistics processes, tools and working methods.
• You are analytical, able to make objective decisions based on monitoring and reviewing of the in-store Logistics system and other available information.
• You are a team player with strong interpersonal skills; able to establish and maintain effective work relationships with cross-departmental colleagues and confident in approaching and talking to people from all levels.
• You have MS Office proficiency knowledge and knowledge in MVBC (Master version Business Central) system is preferred.
• You can commit to work on public holidays and weekends.

Requirements

· Proven experience as Supervisor or similar role

· Organizational and leadership abilities

· Communication and interpersonal skills

· Self-motivated with a results-driven approach

· Problem-solving skills

· Able to work longer hours with prolonged period of standing.

· Must work on weekends/PH.

Responsibilities

· Set daily/weekly/monthly objectives and communicate them to employees

· Organize workflow by assigning responsibilities and preparing schedules

· Oversee and coach employees

· Identify issues in efficiency and suggest improvements

· Enforce strict safety guidelines and company standards

Driver to be familiar with all Singapore roads.

Able to plan the routes at the beginning of the day.

Housekeeping of vehicle after every work shift to ensure the vehicle is kept clean and in good condition for use the following work shift.

Accept day/night shifts.

Required to work on weekends.

Need unload the goods, Must be physically strong.

PRISM+ is the largest Singaporean direct-to-consmer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

We are seeking a dedicated and detail-oriented Total Quality Management (TQM) Specialist to join our team. The TQM Specialist will be responsible for managing and improving quality management systems across the organization. This role focuses on ensuring that all processes meet quality standards and regulations, enhancing customer satisfaction, and driving continuous improvement. 

Responsibilities:

• Coordinate TQM Activities:
• Assist in the planning, execution, and monitoring of TQM initiatives across the organization.
• Support cross-functional teams in implementing quality improvement projects
• Support Continuous Improvement:
• Identify opportunities for process improvements and support their implementation.
• Facilitate Kaizen events and other continuous improvement activities.
• Quality Assurance:
• Ensure compliance with established quality standards and procedures.
• Conduct regular audits and assessments to identify areas for improvement.
• Training and Development:
• Provide training and support to employees on TQM principles and methodologies.
• Develop and maintain training materials and documentation.
• Data Collection and Analysis:
• Collect, analyze, and report on quality data to identify trends and areas for improvement.
• Prepare and present quality reports to management.
• Communication:
• Promote a culture of quality and continuous improvement within the organization.
• Communicate effectively with all levels of the organization to ensure alignment on quality goals.

• Minimum of 0-2 years of experience in quality management or a related field.
• Bachelor’s degree in Quality Management, Engineering, Business Administration, or a related field preferred
• Certification in TQM, Six Sigma, or Lean is preferred.
• Proven track record of managing TQM systems and processes.
• Strong knowledge of TQM principles and methodologies.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in quality management software and tools.

• Annual outpatient benefit (Includes dental and optical benefits)
• Birthday leave
• Health insurance
• Performance bonus
• Annual increment
• Free flow snacks and Bubble Tea Friday!

Job Description

The successful candidate will be part of the IT Service Management team. This is an individual contributor role.

Key Responsibilities include:

• Manage, develop, enhance and support company’s IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
• Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
• Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
• Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
• Serve as the Point of Contact for IT initiatives’ performance, services and changes.
• Facilitate system and service handover to the IT operations for any new applications and major enhancements
• Any relevant ad-hoc duties

Requirements

• Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
• Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
• Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
• Knowledge of actual development and Hands-on administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
• Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
• Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
• Knowledge and experience in DevOps and Agile
• Responsive to dynamic environment
• Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
• User-Oriented with good appreciation of business operations
• Diligent and willing to work beyond office hours
• Independent, Self-motivated and result driven

Salary: $2500-$2800+OT

Industry: Engineering

Located at Chai Chee

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Responsibilities:

• Be the main point of contact for all client’s day-to-day communication and oversight; own overall client satisfaction and proactively identify opportunities
• Work with the Senior Account Manager to optimize, retain, and up-sell business
• Build effective client relationships as acts as a day-to-day partner; working with them to achieve their marketing objectives and works to nurture and grow the relationship
• Owns projects from briefs to execution with support from the senior account manager when needed
• Is a committed, responsible and confident leader of projects, who can work independently and as part of the wider team
• Brief creative, operations and third parties to ensure all parties are fully equipped with the required information and expectations are fully met
• Helps to manage client finance process
• Attends weekly client meetings and actions on client requests and briefs in a timely manner
• Owns day-to-day client communication,, including weekly reports
• Always provides the standard of service to the client that meets and exceeds client expectations

· Overall responsible for development and maintenance of customer accounts in Singapore and Indonesia

· Executes company promotional strategy.

· Manage each account to maximize profitability of systems, reagents and consumables.

· Establish a customer call frequency appropriate to the level for each account

· Identify and support field sales efforts through clinical and educational customer needs assessment, product and procedural training, in-servicing, and required customer follow up

· Provide pricing, market and technical input for tender processes

· Maintain current and in-depth knowledge of Sebia and competition products

· Develops the relationship with the KOLs

· Performs sales presentations, lead evaluations/demonstrations with customers and distributor teams

· Participates in symposiums, workshops and exhibitions

Qualifications and Requirements

· Bachelor degree or above in life sciences, medical or related field.

· 2 to 5 years of frontline experience in IVD sales.

· Excellent verbal and written communication skills & influencing skills in English.

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to conceive new customer-centric experiences, integrating digital solutions and transforming brand experiences in Singapore from 2023 onwards.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Customer Experience Specialist (Interaction Centre)
Porsche Singapore Pte. Ltd.

Porsche Singapore is offering a vacancy as Customer Experience Specialist within its Marketing team.

The Customer Experience Specialist is responsible for delivering a professional, prompt and best-in-class service experience to customers across various communication channels. This role aims to create excitement and build trust, ultimately achieving the overall targeted customer satisfaction.

• Handle customer interactions by processing and following up on customer requests and queries across different channels (including online chat, social media, inbound and outbound calls, and emails), ensuring satisfaction through proactive follow-ups.
• Investigate complex cases or complaints submitted by customers and provide resolutions to the cases/complaints, including working with various stakeholders and crafting replies.
• Log all queries and requests accordingly into the Porsche inhouse system and update the status and resolution on a timely basis.
• Ensure secure handling of IT systems and maintenance of customer records in the Customer Relationship Management database.
• Support data and reporting tasks, including report preparation, assistance in data cleaning, extraction, segmentation, and qualification. Additionally, identify and analyse market needs, and provide regular reports on customer insights, campaign performance, and case resolutions to internal stakeholders, ensuring business retention and growth.
• Support campaigns/events activities, which includes managing guest RSVPs, consolidating guest data, customer registration duty during events, and other duties as assigned.
• Perform all other adhoc duties and projects as assigned.

• At least 2 years of working experience preferably in a customer service role
• Excellent verbal, written and interpersonal communication skills and telephone etiquette
• Proficient in Microsoft Office applications
• Ability to perform rotating shift work including public holiday and weekend shifts

Our Client, a well-known telco operator is seeking a dedicated and highly motivated IT Operations Specialist to join the team.

Your responsibilities will be as follows:

• Monitor and Support: Continuously monitor the performance and availability of all IT systems, including servers, networks, and applications. Provide 1st level support and troubleshooting for any issues that arise.
• Incident Management: Respond to and resolve IT incidents promptly, following established procedures and escalation protocols. Document all incidents and resolutions in the incident management system.
• System Maintenance: Perform regular maintenance tasks, such as software updates, patch management, and system backups, to ensure the integrity and security of IT systems.
• IP Network SDWAN standard SR/CR: Perform pre-defined standard change for various SDWAN platform (Cisco Viptela, Velocloud, Rasnet, Silverpeak Fortinet etc)
• Operational Tasks: Execute daily operational tasks, such as system health checks, log reviews, and performance monitoring. Ensure all scheduled tasks are completed within defined SLAs.
• Communication: Maintain clear and effective communication with other IT teams, stakeholders, and end-users. Provide regular updates on the status of ongoing incidents and operational activities.
• Compliance and Security: Adhere to all company policies and regulatory requirements, ensuring IT operations are conducted securely and in compliance with relevant standards.

• Tertiary education (Bachelor’s degree / Polytechnic Diploma) in Computer Science, Information Technology or related field preferred.
• Minimum of 1 year working experience in IT Infrastructure Operation and/or Support (LAN/WAN/Systems/Cloud).
• Proficiency in operating systems (Windows, Linux), network protocols, VMware and IT infrastructure. Experience with monitoring tools and incident management systems.
• Proficiency in network SDWAN platforms. Experience with performing change request and troubleshooting.
• Strong critical thinking and problem-solving skills and a passion for information security.
• Fluent communicator in both written and spoken English; Good interpersonal skills.
• This position requires working on a rotating 24x7 shift schedule, including nights, weekends, and holidays.

• Completion bonus
• Shift allowance

The role holder actively works with the global platform leads for Cloud, Connectivity and Workplace systems including, regional Infrastructure team members. Furthermore, he/she collaborates with Service Operations, which provides Workplace & end user support, and with Digital teams to deliver improvements to the Santen Workplace environment. He/She acts in line with and is comfortable with the following tasks and activities:

• Considers and advises solutions from a global perspective, works with an international mindset and incorporates diversity in people and culture into his/her practice
• Assess the business value Cloud and IT Infrastructure and solutions delivery and explains clearly how it benefits Santen in business language
• Performs assessments, reviews and creates plans for improving Santen Cloud and Workplace system solutions
• Creates designs and architecture based on best practice and in line with Santen Enterprise Architecture processes
• Drives external partners and collaborates with Santen internal team to generate requirement specifications in the Workplace systems domain
• Manages projects, end to end, to design, resource and implement new solutions
• Developing business cases or opportunity studies when needed, establishing project plans aligned with Santen business domains expectations
• Reports monthly to manager about KPIs, achievements, risks and challenges within area of responsibilities
• Adheres to GxP guidelines and follows Santen SDLC procedures/practices

IS Strategy and Project Portfolio

• Understand Santen’s business environment, business model and company strategy
• Is one of many drivers of the Cloud and Workplace road-map with Core Infrastructure leadership team
• Understands and builds expertize on Azure, Microsoft 365 and Amazon cloud platforms and supports IT teams to build the right solutions directly

Project Initiation and Execution

• Steers projects to implement new solutions including developing business cases or opportunity studies when needed, establishing project plans aligned with Santen business domains expectations
• Coach project members from project kick-off to closure, so that the project meets its objectives in terms of deliverables, costs, timelines and business value
• Consider the end-to-end approach based on users expectations to provide not only a technical solution but all the change management, communication training and support services needed
• Ensure there are continuous PDCA (Plan, Do, Check and Action) cycles to improve services and solution in place in relations with KPIs and SLAs in place or to be developed
• Ensures smooth transition of IT projects from project phase to operational phase thus supporting regional service operation

Team and domain management

• Execute the budget in respect of its objectives in terms of services to operate, solutions to deliver
• Apply the ITIL principles to the activity to leverage best-established practices and have a standard approach

Stakeholder Relationship and Vendor Management

• Maintain good working relationships with internal stakeholders
• Support his DIT peers / colleagues in charge of business applications to provide the right cloud solutions & advice or solutions allowing them to provide the right applications to business domains
• Manage the suppliers by defining clear guidelines and objectives, relying on KPIs and SLAs in coordination with the governance in place.
• Challenge organization and governance in place to propose and implement improvements