We are looking for a candidate to independently administrate the transport operation of our company's various projects.
The role is multi faceted, and has deep involvement in customer service, transport co-ordination, planning and deployment of routes. Having an eye for transport co-ordination and safety procedures as well as being careful and meticulous is an important attribute of this position.
The ability to multi-task, communicate and manage drivers is critical for the success in this role.
The candidate is required to:
1. Receive route orders and plan on-boarding procedures for passengers;
2. Co-ordinate with customers and other stakeholders on their queries in process of onboarding;
3. Ensuring that routes are running effectively and efficiently;
4. Plan, route and co-ordinate with suitable drivers on their routes;
5. Assist in training and ensuring that service quality is upheld;
6. Deal with feedback, queries and complaints positively and effectively;
7. Other duties as required to fullfil the requirement of the position.
To succeed in this role, the candidate must have the following attributes:
1. Strong spoken and written communication skills, is patient and able and comfortable in communicating with people at all levels and from all walks of life;
2. Meticulous, able to multi-task and is focused in cordinating the tasks on hand to ensure deliverables are met to customers' satisfaction;
3. Enjoys multi-faceted co-ordination and is a strong team player;
4. Able to adopt IT processes, is adept in the use of technology and will train crew and drivers in the use of technology to facilitate the workflow;
5. Good sense of road direction;
6. Able to adapt and work independently as well as in a team and can function competently under pressure;
7. A willing and cheerful learner, worker and leader.
