Total 21,106 support analyst job vacancies in Singapore

The Opportunity

• Adecco is partnering our client, a famous Tech MNC
• We are looking for a Junior Analyst (Lending/Loan Product)
• The role will start out as a contract
• Candidates who are immediately available/ able to start work within short notice will be preferred

The Talent

• Excel Skills – SQL and VBA would be preferred
• Photoshop Skills
• Prior experience in e-commerce/tech/finance would be a plus!

Job Description

• Execute day to day operations and administrative work across all lending programs
• Daily monitoring and tracking of inventory across all partnering merchants
• Coordinate with internal and external stakeholders for business operations and marketing execution
• Account management across partnering merchants (eg. Troubleshooting product issues, Communicating and respond to merchants queries)
• Responding and managing partner's experience with regards to all lending programs

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
• Send your resume to [email protected]
• All shortlisted candidates will be contacted

Liu XinYang

EA Licence Number: 91C2918

Personnel Registration Number: R1988872

Responsibilities:

· Create and maintain a comprehensive documentation of the system enhancements and fixes;

· Track and monitor internal and external stakeholders’ requests on system enhancements and fixes;

· Manage internal and external stakeholders’ enquiries and feedback on the system; and

· Collate and prepare data for analysis.

Qualification:

· A diploma/degree in any discipline

· Experience in IT system management, data processing and database management will be an added advantage

Competencies:

· Strong administrative skills

· Good verbal and written communication

· Good interpersonal skills

· Proactive in pushing for well-considered change with internal and external stakeholders

· Keen eye for detail

· Driven and motivated personality with an inquisitive mind and has the initiative to make things happen

• Maintaining contacts with airlines, trade, industry and government bodies to keep abreast of information and economy/market developments
• Manage daily shipping co-ordination of shipments by air, sea (export/import/3rd party/local delivery)

Requirements:

• GCE O Level and above
• At least 2 years of working experience as Sales admin

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities:

• Extract daily lifts & escalators breakdown records from system & forward to respective parties for follow up.
• Prepares monthly lifts & escalators breakdown records to customers & internal parties.
• Prepare and send the monthly lifts & escalators breakdown report to customers.
• Maintain the record of tools, assets & other records.
• Daily operations support to all parties in the division.
• Communications with internal & external customers.
• Prepare ISO, EMS and J-sox documentation/test for division.
• Leading a team to assist engineers & section heads to prepare and submit quotation input & purchase requests. Liaise suppliers/subcons for price inquiry on supply/works.
• Liaising with contracts department to update and maintain SOR/MTD price record for all clients
• Liaising with purchasing department for purchasing and standardization of vendor SOR price
• Any other ad-hoc matters/issues assign by Dept Head/Manager

Requirements:

• diploma/degree
• Good command of written & spoken English
• Experience with ERP would be advantageous
• Good knowledge in Excel & other MS office applications would be advantageous.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Sing Wen Qiang

EA Personnel Reg No: R22104221

An exciting opportunity to be be involved in Customer Data Analytics, producing insightful analysis and to establish data product roadmap, to develop and roll-out data product based on various data sources that forms a centralised customer data view within Enterprise Data Platform.

Mandatory Skill-set

• Bachelor's Degree in Computer Science, Business Analytics, Statistics or equivalent;
• At least 3-4 years of hands on experience in data analytics;
• Proven experience in designing and developing data models and ETL;
• Proficient in performing data analysis using SQL, Python or SAS;
• Has experience in data warehouse design such as Star Schema, Snowflake Schema, Data Vault, Database Normalization and De-normalization;
• Strong analytical and problem management skills;
• Proven experience in stakeholders management skills;
• Independent, yet a good team player;
• Proactive with high sense of ownership.

Desired Skill-set

• Experience in graph database or column-oriented database is a plus;
• Experience in financial industry is a plus.

Responsibilities

• Perform data profiling and data analysis on data sources;
• Design, plan and communicate data products roadmap to relevant stakeholders;
• Develop, test and roll out data product;
• Identify and define data quality mechanism to make sure data is available, usable and of high quality;
• Manage and prioritize change requests from users;
• Support development of analytical data consumption;
• Involve in the planning of data management strategy and technologies;
• Ensure that all data analytical projects are compliant to necessary guidelines, policies and regulations;
• Keep up to date with latest industry trends, regulatory compliance and emerging threats;
• Identify risks and collaborate with relevant stakeholders to mitigate the risks.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

We are looking for an onsite Technical Service Delivery Manager (SDM) to oversee and manage and application maintenance and support project for Parkway client in Singapore.

• Lead / coordinate onsite and offshore teams performing application maintenance and support, to meet expected service levels and standards;
• Manage and support change requests, service requests to the application, reviewing their impact and compliance to existing systems;
• Ensure that any incidents or problems are addressed and resolved with minimal disruptions to the application service;
• Perform root cause analysis and prepare documentation for incidents;
• Work together with customers for risk assessment and related exercises;
• Report on status of the application and its availability as necessary.
• Ensure that the relevant project documentation is accurate and up-to-date;

Requirements:

· Degree in Computing or any related discipline.

· At least 3 years in a managerial or supervisory position, supporting software application maintenance projects.

· Excellent troubleshooting skills, and ability to manage escalations.

· Ability to manage a team effectively.

· Good communication skills and ability to maintain a good relationship with customers.

· Ability to work in a fast-paced environment.

· Have good understanding of popular software development platforms / frameworks (J2EE, .NET, React, Android & iOS), and DBMS (Oracle, MySQL, MS SQL).

· Have experience with AWS or Azure.

· Understand the mobile deployment process (e.g. submission of mobile applications to AppStore, Google Play store).

· Understand Website development and maintenance with CMS system such as Sitefinity is a big plus.

· Prior experience with Healthcare and Insurance projects will be an advantage.

Job Responsibilities:

· Managing of risk mitigating activities within the programs

· Supporting of issue remediation, issue escalation process and preparation of risk dashboard

· Consulting and providing guidance on implementations

· Identifying, assessing and mitigating risks

· Liaising with multiple stakeholders and internal business groups for support/operations functions

· Understanding of regulatory and internal issues management protocols and processes

· Ensuring business processes run smoothly and timely

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum Degree in a related discipline

· 5 year of risk experience within the banking/consultancy industry would be an added advantage

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

• Provide End-user desktop support and trouble-shoot for Windows systems
• Setup and install new PC, Install customer’s specific and non-standard applications onto new machine and performing application testing to non-standard applications work properly
• Perform data-migration to new machines and perform manual configuration on customers’ application, and testing
• Help in trouble-shoot and resolve hardware and software issues on existing Desktop
• Plan and liaise with users to schedule appointment
• Min. 3 years of working experience in desktop end-user support
• Proficient in latest Windows Operation System installation, Maintenance & trouble-shoot
• Good knowledge of Microsoft office 365 application and trouble-shoot
• Can work independencely and resourceful in resolving IT issues

Job Description:

Principal Accountabilities:

• Provide business with effective support and advice/expertise in relation to technological and operational changes to be used/implemented.
• Requirements gathering: To be responsible for the definition and documentation of business requirements, acceptance criteria and design of systems and processes as appropriate.
• Process Mapping: analysing and documenting ‘as is’ and ‘to be’ processes and obtaining stakeholder/business owner sign off and ownership.
• Project Support: Develop the implementation approach for any market wide or Corporation wide system/process/data/work practice changes including a training approach, UAT approach, communication approach, and roll out including any pilot requirements, workshops etc.
• Facilitate and document workshops designed to gather business requirements/data requirements and map as is and to be processes. To include development and production of use case scenarios etc
• To gain consensus to documented business requirements from the Market and Corporation, leading to preparation of functional/technical specifications.
• Define benefits and impacts on all parties of process changes by carrying out cost benefit analysis and consultation work.

Skills Kowledge and experience:

• Ability to think strategically as well as being able to focus on the detail.
• Strong communication and inter-personal skills; ability to influence stakeholders, collaborate effectively and build consensus.
• Co-ordination and planning skills – needs to be able to pull the “many stands together”.
• Motivated self-starter, resilient and tenacious, able to take ownership and drive through the required changes and implementations.
• Strong analytical and problem-solving skills with commercial awareness. With the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
• Customer-focussed, understands customer needs with “desire to help” attitude.
• Strong numerical and verbal reasoning skills.
• Good team working capability.
• Ability to build and maintain strong relationships in the Corporation.
• Competent Microsoft skills including MS Project and MS Visio

Knowledge:

• A good knowledge and understanding of reporting and analytical tools, data analysis principles and quantitative methodologies used to gain insights into the data and present findings to the audience question.
• Solid knowledge & experience of business analysis tools and processes
• Knowledge of the general insurance market.

Experience:

• Experience of working within the financial services, insurance, or consultancy sectors in preferred.
• Working in a business focused, process and data driven environment.
• Good understanding of the longer-term delivery of business projects end to end.

Competences:

• Working in a Team
• Delivering results and meeting customer expectations
• Applying expertise
• Leadership
• Adapting and responding to change
• Creating and innovating
• Entrepreneurial and creative thinking
• Results Orientation
• Stakeholder Management

Jobscope:

· Providing administrative and documentation support to the sales team

· Read and understand orders – to ensure it can be fulfilled smoothly.

· To ensure orders are placed correctly and timely.

· Keep track the delivery status of orders regularly to avoid late penalty.

· Respond effectively and efficiently to customer’s inquiries.

· Follow up with factory about the delivery schedule and documentation

· Maintain & update filing and database system regularly.

· Support day-to-day operations – Prepare Proforma Invoice, follow up deposit/advance payment, shipping instruction and shipping documents.

· Prepare and apply of Certificate of Origin

· Any other ad-hoc duties as required.

Requirements

· Min GCE 'O' / 'A' Level

· Meticulous, responsible and positive attitude

· Billingual - English & Mandarin.

• Analyst would be part of 24x7 Cyber Security Operations function to perform security monitoring and incident response, data loss prevention, vulnerability management, threat intelligence and threat hunting.
• Perform monitoring, research, assessment and analysis on alerts from SIEM tools.
• Follow pre-defined actions to investigate possible security incidents or perform incident response actions, including escalating to other support groups.
• Maintains standard operating procedures (SOP), processes and guidelines.
• Ensure proper functioning of systems in the Security Operations Centre.
• Send out emails to L2 and other groups and follow up accordingly.

Requirements

- Strong analytical and problem-solving skills, with the ability to quickly identify and resolve security issues.

- Proven ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

- Ability to work in a team and each individual’s contribution is crucial to the team’s objectives.

- This is a 24/7 operational work. Able to commit to 12-hour shifts, weekends and public holidays.

- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and convey complex security concepts to non-technical stakeholders.

- Proven ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

Job Responsibilities

• Responsible for availability, incident, problem and capacity management for the applications in scope
• Response and resolve incidents, problem and user queries through proper analysis
• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
• Execute continuous service improvement plan, process improvement
• Ensures essential process / procedures are followed and contribute to defining standards.
• Communicate complex technical issues to business users in a language they understand
• Contribute in effective knowledge management best practices within team and organization
• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Job Requirements

• Minimum 2 years of experience working in Banking IT industry support. Experience in internet banking applications and mobile banking applications.
• Strong team player. Flexible and being able to manage time effectively.
• Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
• Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
• Solid understanding of ITIL methodology

Essential Technical Skill

• 2+ years’ experience with Distributed Technologies - AIX, MQ, Java, RDBMS, connect-direct
• 2+ years’ experience supporting native iOS / Android applications in large Production environments
• Hands-On experience in writing / debugging scripts, code, database queries
• Software Engineering & Change Management
• Solid understanding of resiliency and redundancy designs
• Interfaces and Messaging systems

Accountabilities include but not limited to:

• Managing risk-mitigating activities within the programs
• Supporting high-priority efforts, including issue remediation, strategic initiatives and process enhancements
• Supporting coordination and management of regulatory inquires, audits, exams and providing response guidance to Front Line Units (FLU), Control Functions (CF) and Entity partners
• Engaging with business partners in both US and international locations to represent programs and corresponding requirements
• Understanding regulatory and internal issues management protocols and processes
• Identifying emerging issues and proactively managing functional and internal timelines, as well as risks, issues and dependencies
• Maintaining effective reporting and communication routines to achieve understanding of oversight activities
• Supporting policy and standard adherence activities and oversight routines, including assessment of laws, rules and regulations
  

Required Skills:

• 3-5 years of relevant work experience in business controls, governance and/or risk management.
• Ability to be flexible in support of the maturing organization with an enterprise scope and mandate.
• Highly organized with the ability to prioritize competing demands, including the ability to prioritize work and meet deadlines.
• Ability to appropriately influence key stakeholders and partners, and effectively challenge when necessary.
• Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes.
• Effectively communicate to inform, influence, and resolve key issues in a timely manner with all levels of the organization

Desired Skills:

• Work experience in exam and/or regulatory management
• Understanding of outsourcing (third party/inter-affiliate) requirements, including contracts, services, and change management
• Understanding of Inter-affiliate Service relationships between legal entities of the Company
• Understanding of enterprise lines of business and global operations 
• Familiarity with the Enterprise Services Taxonomy

EA License Number : 11C4879

Job Title: Financial Reporting & Analyst (ID1427)
Location: Yio Chu Kang, one way transport pick up at AMK or Yio Chu Kang
Working Hours: Mon to Fri, 8.30am to 5.30pm.
Salary: Up to $7200

Job Description:
• Provide financial planning and analysis for all operations in the region
• Prepare monthly reports on the financial results of the Company
• Lead Finance/Business planning cycle
• Consolidate and prepare analysis on the sales data for all operations
• Assist with financial projections for projects and investments
• Maintain relationships with business leaders to guide decision-making
• Provide analytical support to business initiatives
• Any ad hoc projects as assigned

Requirements:
• Bachelor’s Degree in Accountancy, Finance or equivalent
• At least 4-5 years of relevant working experience as a Financial Reporting & Analyst
• Strong finance analytical and data gathering skills
• Highly familiar in Microsoft Office applications, ie Excel and PowerPoint
• Experience in Hyperion software is preferred
• Capability of multi-tasking and prioritizing projects/tasks
• Good interpersonal skills
• Self-motivated, ability to work in a fast-paced environment

Responsibilities

• Drive consistency in application of General Ledger Account Ownership (GLAO) and Manual Journal Entries (MJE) standards and guidelines across locations, business and support units.

• Conduct GLAO Quality Assurance Reviews (QAR) to strengthen controls and compliance in the area of GLAO, MJE and financial reporting.

• Develop QAR framework for financial reporting, kick start group program across locations.

• Drive MJE reduction in partnership with business and support units.

• Provide advisory support on financial control policies, standards and processes. Partner other business and support units to understand regulatory developments, assess implications for Finance and provide inputs from financial control perspective.

• Drive continuous improvements and standardization efforts across locations, business and support units to strengthen the financial control environment.

• Rollout of financial control related initiatives such as GLAO project and use data analytics to deepen financial analysis via GLAO and MJE Dashboards. Track progress and ensure timely delivery and quality outcomes.

• Promote and drive financial control mindset and awareness across the Group.

Requirements

• Degree or relevant professional qualifications in Accountancy and Finance.

• At least 7 to 10 years of relevant experience in audit, financial control and operational risk management preferably in a bank or financial institution.

• Demonstrate a good financial control mindset and have good understanding of balance sheet substantiation.

• Possess good communication and analytical skills. Able to distill and frame issues clearly to internal stakeholders.

• Able to interact well across different departments and locations at different levels of seniority.

• Can-do attitude, possess initiative, drive and ability to work independently and be a good team player.

• Proficient in Microsoft Office Applications, QlikView and Tableau will be an advantage.

Location: Commonwealth (Near MRT)

5 Days Work Week/ Mon to Fri - 8:30am to 5:45pm

Salary: Up to $2,700

Responsibilities

• Sales support for business development team
• Prepare and follow up on sales quotations for clients
• Process purchase orders
• Respond to inquiries from phone, fax, email, and walk-in customers
• Coordinate with various departments for timely order fulfillment
• Resolve customer issues relating to orders
• Maintain good customer relationships

Requirements

• Diploma with 1-2 years of related working experience
• Proficient in Microsoft Applications and SAP Business One preferred
• Strong organizational skills and ability to prioritize effectively.
• Able to work independently.

Interested applicants, please email your resume to [email protected]

Tan Li Lian

EA 01C3135

Reg R1100465

Admin Support - Training Provided [3770]

Working Day: Monday – Friday (8.30am – 6pm)
Working location: Ubi
Salary: SGD 1,800 – SGD 2,000

Job Description:

• Answer Phone Calls
• Reply & send email to Salesman, Customer
• Login Sales Order
• Schedule & arrange Delivery
• Arrange collection
• Collect Payment (Cheque or Cash)
• Generate Invoices
• Coordinate and collaborate with difference department to ensure all customers’ requirements and needs are fulfilled
• General administrative duties & other ad-hoc duties as assigned

Requirements:

• Familiar with Microsoft (excel, words etc…)
• Minimum with ITE Certificate is preferably.
• Training Provided

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Our client is a global MNC in providing engineering solutions. Due to their current expansion plan, they are looking for a System Support Specialist to join their WMS Support Team, in hopes of developing the current high performing team. They are located in East area – easily accessible.

Duties of System Support Specialist:

• Specialize in warehousing with a primary focus on documenting and training in the Blue Yonder WMS configuration process.
• Designing and implementing processes.
• Provide global support and training for logistics operations while ensuring compliance with standardized procedures through process audits.
• Take ownership of managing process changes, including requesting IT changes and conducting user acceptance testing.
• Active participation in the WMS-TMS project core team for configuration and testing.

Requirements:

• Min Diploma in related study
• At least 3 year relevant experience in WMS Configuration, specializing in Blue Yonder system
• Comfortable with travelling arrangement

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Morgan McKinley is Your Gateway to Career Success.

We are seeking a highly experienced and knowledgeable individual to join our client, an Investment Management Firm, as an Investment Operations Analyst focusing on liquidity management. In this role, you will be responsible for ensuring proper cash flow management and executing various investment activities related to liquidity and derivatives support. As part of the Front Office Services (FOS) team, this role will collaborate with multiple departments to optimize investment outcomes for our clients.

Responsibilities:

Liquidity / Active Cash Management:

o Monitor and review cash balances and settlement ladders.

o Support portfolio managers in investing excess cash, managing exposure risk, and preventing overdrafts.

Oversee and report cashflow exposures across counterparties within prescribed limits.

Derivatives Overlay Support:

o Review collaterals and margins to ensure alignment with market movements.

o Manage security and cash collaterals and margin movements.

o Collaborate with Investment Teams and Middle Office on security collateral postings and recalls.

o Assist Investment Teams in hedging overlay portfolios.

Order Generation & Execution:

o Generate orders for FX and Short-Term Money Market Instruments (STMMI).

o Collaborate with the Investment Monitoring team to resolve any flagged breaches.

o Work closely with the dealing team to support efficient execution.

o Review counterparties based on level, capacity, willingness to trade, and execution cost.

o Ensure regulatory compliance and meet the Fund Management team's objectives.

• Data, infrastructure, research, and Projects

• New funds launch and strategies support

Qualifications:

• Graduate or post-graduate degree in Business/Accountancy/Finance.
• 5-8 years+ of broad experience in the asset management industry, with a focus on Treasury/Liquidity management and execution.
• Thorough understanding of investment concepts, instruments, asset classes, and derivatives
• Good knowledge of a wide range of treasury products and their operations.
• Familiarity with investment regulations and restrictions in Asian markets.

If you are a highly skilled investment operations professional with a strong background in liquidity management and execution, we would love to hear from you. Join us now and contribute to delivering exceptional investment outcomes for our clients.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Koh Boon Sien

EA Licence No: 11C5502

EA Registration No. R1110345

Responsibilities:

• Track project progress, monitor key performance indicators (KPIs), and generate reports on project status, milestones, and outcomes. This helps in evaluating project performance, identifying areas for improvement, and providing timely information to stakeholders.
• Maintain Project Status Registry for MSO projects and provide the necessary reporting to management including escalation
• Support the risk and issue management processes, ensuring potential risks and issues are identified, assessed, and mitigated throughout the project lifecycle. This includes developing risk management strategies, monitoring risk factors, and implementing contingency plans to minimize project disruptions.
• Establish effective communication channels with project stakeholders, including clients, internal teams, and executive leadership. This involves providing regular project updates, facilitating collaboration, and addressing stakeholder concerns to ensure alignment and transparency.
• Drive continuous improvement initiatives within the PMO and across projects by analyzing project data, identifying process bottlenecks, and implementing enhancements to increase project success rates and efficiency.
• Foster a collaborative and results-oriented culture within MSO, promoting professional growth and maintaining high standards of project management excellence.

Requirements / Qualifications

• Bachelors Degree in Engineering, Information Technology, Computer Science, Information Systems or related disciplines with at least 3-5 years of relevant PMO experience.
• Demonstrated experience in supporting PMs in managing and delivering systems in complex information exchange environments (in the health care industry would be an advantage).
• Demonstrated consistent program management skills, including ability to apply analytical and problem-solving skills, to effectively manage project status.
• Good communication, consultation, negotiation and advocacy skills and a proven ability to establish and cultivate relationships with a variety of key stakeholders.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

ocation: Singapore (Remote)

Salary: Competitive Salary + 10% bonus, DOE

*This position is not eligible for relocations. All positions must reside within the country listed within this job description.

We are looking for someone to:

Have knowledge and experience in Salesforce and Mulesoft support, application support, and service maintenance.

• Ticket Troubleshooting
• Service Request Management (Misc, Data Cleanup, Case Ownership updates, Case Assignment Rules Changes)
• Content creation, content updates, and knowledge management (Salesforce Knowledge Base and Approval Process)
• Basic admin and configuration issues in SFDC (Service Request on basic tickets raised by users like CURD operations, View setup and configuration and manage users, profiles, roles, proactive monitoring for batch jobs, permission sets management, territory management, creating records)
• User provisioning, standard report/dashboard generation, and simple data fixes.
• Omni Channel Skill updates.
• Medalia Agent on/off-boarding (Data/integration issues on Medalia side; Data fixes in Salesforce)
• Salesforce IP Whitelisting updates.
• Mulesoft support requirements (Troubleshooting based on Mulesoft alerts notifications, search logs, monitoring, gathering more info around the issue)

We want someone who:

• Is a collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Actively investigates to get relevant information
• Demonstrates proactive and professional communication skills with all stakeholders and partners
• Maintains a professional, adaptable, and respectful manner
• Provides high quality service to all users

Some stuff you need:

• Experience in Salesforce Application Technical/Engineering Support Scope:Knowledge of Salesforce Omini-Channel Routing, preferably skills-based routing.
  Knowledge of Salesforce Service Cloud.
  Ability to troubleshoot via SOQL.
  Knowledge of LWC.
  Ability to read through Apex Code.
  Knowledge of Live Agents and WhatsApp.
• Experience in Salesforce Application Management/Administration Scope:Knowledge of Service Console.
  Knowledge of setting up and customizing Omni Channel, Chats, Messaging channels, etc.
  Good understanding of Page Layouts, Record Types, and Picklist dependency.
  Able to provide/revoke access, and manage profiles, roles, and permission sets groups.
  Ability to read and debug flows, and validation rules.
  Create and Modify reports and dashboards.
• Experience in Mulesoft Technical/Engineering Support Scope:Knowledge of Anypoint Platform (CloudHub)
  Ability to troubleshoot using Anypoint Monitoring.
  Ability to invoke APIs using tools like Postman/Swagger.
  Understanding of API spec standards such as RAML/OAS.
  Ability to run and debug Mule applications for RC analysis.
  Understanding of Object Stores and Queues.

Nice to have:

• Salesforce and Mulesoft qualified, certifications, etc.
• Development experience.
• Experience in techno-functional Salesforce and Mulesoft

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

We’ve got you covered:

• Competitive salary + performance bonus
• Unlimited Paid Leave Policy after 90 days
• Up to 100% Employer-paid Medical Benefits for employees and up to 85% coverage for dependents
• 100% Employer-paid Dental & Vision benefits for employees & dependents
• 100% Employer-paid Life, STD, and LTD benefits
• 401(k) plan with match up to 4%
• 100% paid parental leave up to 16 weeks
• Up to $1200 Learning & development allowance annually
• Up to $1200 monthly Health & Wellness stipend annually
• Up to $2000 Employee referral program
• Paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in the Singapore and passing a complete background check

Position Purpose

The role is to provide augment to the Payments & Cash Management team to deliver solutions as part of the banks Ambition 2025 plans. The person taking on this role will be expected to manage delivery of minor enhancements and problem tickets in alignment with other delivery teams. The role is expected to handle coordination with production support, users and testing including UAT coordination and deployment into production.

Responsibilities

Direct Responsibilities

• Responsible for Developments and L3 and techno functional support activities for a vendor-based application which is used for Cross Border payments processing for Corporate Banking-Cash management domain

• Bring the project and contributing teams together and collaborate closely to address and deliver minor enhancements and problem tickets.

• Produce vendor requirements and review vendor specifications (where applicable)

• Review and sign-off the artefacts and solutions produced by the vendor (where applicable)

• Provide SIT, UAT, regression testing and rehearsal testing support

• To ensure successful implementation of solutions and releases

• Responsible for Test environments build, End of Day testing and monitoring, job scheduling and Monitoring and alerting of inbound and outbound EOD jobs

• Provide weekend deployment support

Contributing Responsibilities

• Contributes towards the end-to-end solution for new products and developments

• Contributes towards defect leakage and quality improvement initiatives

• To share support and expertise by providing training and knowledge sharing sessions

• Experience in Oracle PL/SQL

• Contributes towards Defect Management and tracking for closure.

Competencies (Functional/Technical/Behavioral)

• Excellent interpersonal and negotiation skills

• Ability to work in a fast paced, dynamic, and multi-cultural environment

• Sound functional analysis and project management skills with proven project/deliverables in working experiences

• Strong Understanding of complete software lifecycle

• Strong understanding of Release management processes

Mandatory:

• Str Good experience in Payments, Cash Management, and Transaction Banking projects for APAC domain.

• Project management tools - JIRA

Good To have

• Good Understanding of Application architecture

• Strong understanding and working experience in Unix or Linux OS

Experience and Qualifications required

• 10-12 years minimally of IT experience in banking software development

• Strong familiarity with Payments (Cross Border, RTGS, LVP ,Payroll, Real time Payments), Direct Debit, Cheques), and Receivables (Collections) processing across the APAC region

• Knowledge of ISO 20022 and Swift Message formats

• Practice experience of SDLC and/or Agile Scrum

Desktop Support Engineer L2

Job Title: Desktop Support Engineer L2

Experience: 2+ Years

Language Requirement: Mandarin Chinese (Mandatory)

Job Description:

We are seeking an experienced Desktop Support Engineer Level 2 to play a

key role in our IT support team. The successful candidate will be

responsible for providing advanced technical support to end-users,

troubleshooting complex IT issues, and ensuring the efficient operation of

desktop systems. Proficiency in Mandarin Chinese is mandatory for effective

communication with our diverse team.

Responsibilities:

Advanced Technical Support:

 Provide second-level technical support for escalated issues from Level

1 support.

 Troubleshoot and resolve complex hardware, software, and networkrelated

problems.

Desktop Optimization:

 Implement strategies for optimizing desktop performance and user

experience.

 Conduct regular system audits to identify and address potential

issues proactively.

User Training and Documentation:

 Develop and conduct training sessions for end-users on advanced IT

topics.

 Contribute to the creation and maintenance of detailed technical

documentation.

Security Compliance:

 Ensure desktop systems comply with security policies and standards.

 Collaborate with the security team to implement and enforce security

measures.

Project Involvement:

 Participate in IT projects, such as system upgrades, migrations, and

deployments.

 Collaborate with other IT teams to ensure seamless integration of

desktop systems.

Vendor Management:

 Engage with vendors to evaluate and implement new technologies

and solutions.

 Manage relationships with hardware and software suppliers for

efficient support.

Escalation Point:

 Act as a point of escalation for Level 1 support engineers, providing

guidance and expertise.

 Collaborate with other Level 2 engineers to resolve complex issues.

Continuous Improvement:

 Identify opportunities for process improvements and implement best

practices.

 Stay updated on industry trends and technologies to enhance

desktop support services.

Qualifications:

 Minimum of 2 years of experience in desktop support or a related

field.

 Proficiency in Mandarin Chinese is mandatory for effective

communication.

 In-depth knowledge of desktop operating systems, software

applications, and hardware components.

 Advanced troubleshooting skills and the ability to analyze and resolve

complex IT issues.

 Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop

Support Technician) are required.

 Experience with ITIL or other service management frameworks is a

plus.

If you meet the above qualifications and are eager to contribute to a

dynamic IT environment, we invite you to submit your application. Please

include your resume and a cover letter detailing your relevant experience

and language proficiency.

Our client is a IT Industry. They are looking for a Sales Support Executive to assist their team for the next phrase of their business. They are located in Central – easily accessible.

Duties:

• Support in creating sales quotations and tracking their status.
• Update sales opportunities in cloud software for accurate reporting.
• Manage order processing, coordinating deliveries, and liaising with other departments.
• Communicate with suppliers and customers to ensure timely completion of sales orders.
• Provide excellent customer service, contribute to team targets, and handle general office administrative tasks.

Requirements

• Minimum 1 year relevant experience in order processing
• Experience in MS Office is a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Customer Service Executive (Digital Services) - Inbound outbound calls / Support Sales Team [3770]

Working Hour: Monday – Friday (9am – 6pm)
Salary range: $2,000 - $2,500
Location: Potong Pasir // Geylang Bahru

Job Descriptions:

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications:

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Proficient in MS Excel and Word

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne