Total 3,244 Manager job vacancies in tanjong pagar central singapore

We are looking for an Office Manager to help our growing team. The role will mainly focus on assisting employees in streamlining the workflow. The job will provide exposure to the functions of the firm as well as the deal process from origination and due diligence through deal structuring and post-investment portfolio management. The ideal candidate is looking for opportunities for exposure in a private equity firm, has proficiency in basic Word and Excel skills, demonstrates strong communication skills, and is well organized. Candidates with fluency in either Korean or Chinese would be greatly beneficial.

Responsibilities:

• Managing executives’ schedules constantly and setting up meetings with internal and external stakeholders
• Making travel accommodation arrangements with consummate detail
• Preparing and organizing presentation materials and management memos
• Taking minutes during meetings
• Any other administrative duties as required by the practice.
• Acting as the key point of contact among executives, employees, customers, and external partners.
• Communicating and scheduling events with our Korean counterparts’ offices

Requirements:

• Minimum education requirements: Diploma or a Bachelor’s Degree
• Proficiency in English and Chinese to liaise with Mandarin-speaking clients and associates.
• Knowledge in Korean language is a plus in order to liaise with Korean-speaking clients and associates.
• Basic MS Word, MS Excel, PowerPoint
• Administrative writing skills
• Strong communication skills
• Excellent sense of work prioritization
• Strong organizational skill with an eye for detail

As  Manager, Issuer Relationships at Checkout.com, you will be responsible for leading Checkout.com’s Issuer Relationship engagements in Asia Pacific region. Working closely with Global Head, Issuer Relationships , you will establish a network of strategic issuing banks,  build partnerships with Issuers to raise, investigate and resolve soft declines and other payments performance discrepancies , and unearth card authorisation optimisation opportunities for merchants. In addition, you will engage with external stakeholders across forums and thought leadership venues to develop and strengthen existing and prospective merchants’ and partners’ awareness of Checkout.com’s capabilities and focus on payment optimisation to drive more business growth for its customers.

You will be experienced and expert in the processes of authentication, issuer risk and fraud management.  You can speak with authority and conviction on best practices used by issuers and card schemes throughout their customer lifecycles, You will provide insights on Checkout.com’s approach to tackle declines, share learnings on authorisation improvement opportunities and minimising fraud to commercial and payment performance stakeholders consistently and precisely.

You will be a passionate advocate for Checkout.com’s merchant-centric approach, by taking the lead in engaging issuers and merchants, developing and refining the communication and messaging, to strengthen Checkout.com’s position as a leader in comprehensive data-driven payment solutions.  

To help accomplish your responsibilities, you will work with the Financial Partnerships, Payment Performance, Data Analytics and Commercial teams, to ensure a well-rounded view of payments performance and to develop a deep understanding of Checkout.com’s approach.  You will be familiar with Checkout.com’s wide suite of data analytics tools and will showcase case studies for external audiences that quantify and convey the impact on revenue, consumer satisfaction, and ultimately loyalty, achievable through a performance-oriented approach.  

The ideal candidate must be experienced and well respected, with an affinity for problem solving, eager to ensure that our ability to improve our authorisation rates keeps up with, and supports, our customer growth and our ambitions.  This is an external facing role, supporting one of the key competitive capabilities of Checkout.com, and will require the ability to engage with Issuers at all levels.

You will join an ambitious team of partnerships professionals, data scientists and engineers who are working to significantly move the needle within an area that has high strategic importance to Checkout.com.

The Acceptance team is part of the Merchant Sales and Acquiring (MS&A) hub organization. This is a team of thought leaders and execution-focused specialists who deploy acceptance growth initiatives and seller-side solutions to catalyze acceptance growth across Asia Pacific. The team is also the regional co-ordination point and interface into the global verticals and segments and drives the overall strategy for Small/Medium Business (SMB).

As a key member of this team based in Asia Pacific, you will be responsible for identifying and delivering on Acceptance opportunities within the SMB space. You will leverage your domain expertise in payments to help grow SMB Acceptance through helping clients to design a best-in-class go-to-market approach, implementing & supporting SMB commercial programs, and driving revenue growth for both the clients and Visa.

This role will report to Director of SMB Acceptance in AP.

Daily EHS Tasks:

•  Attend daily toolbox meeting and ensuring this is consistently held.
• Full time site attendance.
• Verify risk assessments are conducted for all tasks and document them.
• Verify approved work methods, potential hazards, and safe work procedures are briefed to workers.
• Verify permits-to-work (PTWs) are raised for high-risk work and hot work permits for activities generating sparks or flames.
• Review high-risk permits-to-work (PTWs) prior to commence of works on site.
• Ensure workers are wearing appropriate Personal Protective Equipment (PPE) and it complies with standards.
• Document and submit endorsed permits and documentation.
• Encourage good safety culture and reminders to workers/managers on site.
• Ensure Emergency Escape/Fire Engine Access on construction site are well defined (throughout whole of construction) and kept free from obstruction at all times.
• Review first aid/sick bay logbook to note any injuries/ill workers on site.
• Participate in any site visits/inspections done by the project team/visitors to site.
• Participate in reviews for RA/MOS with contractors/project team.
• Assist in accident/incident investigations.
• Any other ad hoc work assigned by SRE or T&T PM

Site Inspection:

• Conduct thorough walkthrough of the construction site.
• Identify potential hazards and safety concerns.
• Consult and discuss with T&T PM on hazards/issues/dangerous activities and follow up actions (that may result in Stop Work Order – note that SWO shall only be issued by T&T Project Lead or SRE)
• Ensure workers are wearing appropriate PPE and following safe work procedures.
• Issue non-conformance reports for unsafe practices and ensure corrective action is taken.
• Verify effective implementation of Traffic Management Plan by the contractor.
• Follow up on safety lapses found to ensure that they are closed off timely, with reinforcement to workers.

Plant & Equipment Inspection:

• Ensure scheduled inspection and maintenance of plant and equipment.
• Verify routine maintenance of plant and equipment as per manufacturer's instructions.
• Check availability, condition, and validity of fire extinguishers.
• Ensure calibration of monitoring and safety equipment as per recommended schedules.

Housekeeping:

• Inspect the site for cleanliness, trip hazards, spills, and waste accumulation.
• Address any housekeeping issues identified.
• Ensure proper disposal of construction waste and hazardous materials.

Site Security:

• Ensure effective implementation of appropriate site access system.
• Verify workers and visitors have valid security passes and have gone through safety induction course (SIC).
• Inspect site hoarding for unauthorized access prevention.

Environmental Compliance:

• Verify effective implementation of dust control measures.
• Verify effective implementation of noise control measures.
• Ensure erosion control to prevent stormwater pollution.
• Ensure proper containment measures for hazardous materials.
• Ensure weekly pest controls are conducted.
• Manage adverse climatic conditions and determine activities to cease when thresholds are exceeded.

Documentation & Reporting:

• Maintain up-to-date EHS-related documentation and upload into T&T Project EHS SharePoint folder.
• Ensure all incident reports, safety inspection reports, and non-conformance reports are complete and up to date and saved in T&T project EHS SharePoint.
• Safety lapses/ good practices to be documented with photo evidence with rectification photos and date for record.
• Maintain records of scheduled inspections and maintenance of plant and equipment.
• Document safety meetings, training records, authority inspection records, and any relevant photos and share with the team and store within SharePoint.
• Submit a weekly EHS report to the Project Management (PM) team every Friday for activities in the past week. This should include foresight any risks against EHS matters.
• Prepare and submit a monthly EHS report to the PM team on the second working day of each month.
• Consolidate accurate site information on established KPIs to T&T PM as well as client.
• Maintain and upkeep recurring meeting invites sent / assigned to send.

Monthly EHS Tasks:

Training & Certification:

• Ensure all workers have received necessary safety training and possess relevant certifications.
• Review training records and address any gaps or additional training needs.
• Engage with the contractor to reinforce safety protocols and conduct regular toolbox talks or safety briefings.
• Organise and conduct EHS training about detected EHS deficiencies.

Regulatory Compliance:

• Stay updated on changes in relevant EHS regulations and ensure compliance.
• Update the project lead on any key changes that are critical to implement to ensure compliance and awareness to the whole team/stakeholders.
• Update procedures and practices as necessary to meet regulatory requirements.

Safety Culture Evaluation:

• Assess the overall safety culture of the construction site through surveys or feedback mechanisms.
• Identify areas for improvement in the safety culture and develop strategies to strengthen it.

Documentation & Reporting:

• Maintain up-to-date records of monthly safety meetings, pest control reports, and incident reports.
• Review Risk Assessment (RA) and update monthly/whenever a safely lapse is found (whichever is first) ensuring it is updated and mitigated together with the contractor’s safety team (and construction manager)
• Perform data analysis of safety performance metrics to identify trends and areas for improvement.
• Conduct comprehensive safety inspections of the entire worksite to identify potential hazards and ensure compliance with EHS regulations.
• Review the effectiveness of the contractor's EHS programs and recommend areas for improvement.
• Discuss EHS performance with the PM team on the first Friday of every month to ensure alignment and address any emerging concerns.
• Submit the monthly EHS report to the PM team every second working day of each month.

What Will You Do?

We are seeking a driven, customer-centric Territory Account Manager to join our growing Sales organization and expand the Arista brand of Open Networking platforms. In this role you will utilize a consultative sales approach to cultivate client relationships  with existing  accounts in addition to the development of new white space accounts. 

Arista appeals to forward-thinking organizations that value quality and innovation. Consequently, technical acumen and a track record of selling data center solutions is highly desirable.

Job Responsibilities:

• Exceed measurable sales objectives and extend the Arista brand enterprise accounts in addition to developing new logo accounts.
• You will be responsible for utilizing a consultative selling approach with key client stakeholders to address the business needs of hybrid cloud computing and siloed legacy IT systems across the Arista product portfolio including; Software-Driven Cloud Networking solutions, EOS (Open Source Network OS), Cognitive Campus Networking, WIFI Campus networking, Cloud Vision (Network Automation & Telemetry), Monitoring Fabric solutions in addition to NDR, Endpoint and our newly released AI-driven Network Identity Access security solutions. 
• Meet with key influencers, decision-makers, and C-levels to present Arista’s value proposition.
• Work with Arista systems engineers to design and position compelling solutions that drive down the total cost of ownership.
• Collaborate with technology partners to identify prospects and demonstrate best-in-class solutions
• Establish and manage key channel relationships in your territory.
• Formulate strategic and tactical account plans based on periodic business reviews with your prospects and customers.
• Conduct demand generation activities such as happy hours, lunch-n-learns and technology forums.
• Collaborate with Arista peers on marketing plans and best practices.
• Keep up-to-date with technology partner solutions, competing solutions and competitor strategies.

The Team

This position will typically report to a Regional Sales Director or Country Manager. You will be part of a team that includes the best field engineers in the cloud networking industry. And, you will have the support of our industry-leading Arista TAC, proof-of-concept
resources and executive team.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position purpose:

Reporting to our CFO, the Treasury Manager will be responsible for overseeing all aspects of the company's treasury function, including cash management, liquidity planning, risk management, and banking relationships. The ideal candidate will have a strong background in treasury operations, financial analysis, and risk management, as well as excellent communication and leadership skills.

Responsibilities:

Treasury

• Manage long- and short-term cash flow and working capital/liquidity management and debt structure
• Manage overseas cash reporting processes and the design/implementation of intercompany funding strategies
• Manage balance sheet and day-to-day liquidity to support the business needs

·        Develop, maintain & continuously review controls over banking facilities

• Design and implement foreign exchange mitigation strategies such as hedging to mitigate financial risks, primarily foreign currency cash flow exposure through the recommendation of financial instruments
• Manage interest rate risks and liquidity
• Maintain good stakeholder relations related to external funding, e.g., banks and other financial institutions, regulatory bodies, etc.
• Prepare of Board level cash and other risk management reporting
• Develop regional treasury operations controls policy in compliance with the global policy
• Maximize operational efficiency and maintain stable day-to-day treasury operations in region based on the policy
• Educate internal stakeholders on importance of cash flow planning and foreign exchange mitigation strategies

Other Financial Projects

• Participate in other finance-related projects with Group CFO as needed

Qualifications and Experience:

• Bachelor's Degree in Business/ Finance with professional qualifications (e.g. ACCA, CPA or equivalent)
• At least 6 to 8 years of working experiences in Treasury's role on group level
• Great analytical and interpersonal skills, with keen attention to detail and the bigger picture in mind
• Self-starter team player able to thrive in a fast-paced environment
• Retail/FMCG industry experience highly desired, but not required

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/

If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

The global HR team at Avaloq counts about 50 Avaloqers located in all key Avaloq locations in Europe and APAC. We are all focused on supporting Avaloq’s growth and success through meaningful and impactful people initiatives. As the global Head of Talent Acquisition you will be joining the Global HR Leadership Team and reporting directly to the Head of HR. As part of the leadership team you will not only drive the agenda for Talent Acquisition but also support the strategy, the development and the transformation of the entire HR Function.

We are seeking an experienced Head of Talent Acquisition to lead and oversee the talent acquisition strategy and initiatives cross our global organization. Reporting directly the Head of Human Resources and leading a team of Talent Acquisition Specialists you will play a crucial role in shaping Avaloq’s workforce by attracting, engaging and retaining key talents.

Your key tasks

• Develop and Execute Talent Acquisition Strategy: Design and implement a comprehensive global talent acquisition strategy aligned with the company's objectives, growth plans and location strategy.
• Team Leadership and Management: Lead, mentor, and develop a small high-performing talent acquisition team across different regions, ensuring alignment with company goals and values.
• Employer Branding and Candidate Experience: Develop an Employer Branding strategy and drive initiatives to enhance employer branding and create a positive candidate experience throughout the recruitment process.
• Global Recruitment Operations: Take charge of the entire recruitment lifecycle, exploring avenues for automation, digitization, and streamlining. Enhance our model of hiring manager self-managed recruitment process and establish clear service levels for Talent Acquisition, encompassing sourcing, screening, interviewing, and onboarding, to boost efficiency, efficacy, and minimize time-to-hire.
• Business Partnership and Collaboration: Increase business partnership of the Talent Acquisition team by positioning TA as a strategic advisor to business leaders on talent-related matters. Providing insights, market intelligence, and best practices to help inform hiring decisions and optimize recruitment strategies. Collaborate closely with internal stakeholders, including HR Business Partners, hiring managers, and senior leadership, to understand talent needs and align recruitment efforts accordingly.
• Metrics and Analytics: Establish key performance indicators (KPIs), utilize data and analytics to track recruitment metrics, measure the effectiveness of talent acquisition efforts, and identify areas for improvement.
• Diversity, Equity, and Inclusion (DEI): Champion diversity, equity, and inclusion initiatives within the talent acquisition’s remit, ensuring diverse candidate slates and promoting an inclusive hiring culture.
• Vendor Management: Develop a strategy on external recruitment vendors, manage relationships with external recruitment agencies, technology vendors, and other partners to support recruitment efforts globally.
• Compliance and Legal Considerations: Ensure compliance with relevant employment laws and regulations across all regions and provide guidance on best practices in recruitment.
• Continuous Improvement: Solicit feedback from business partners on their recruitment experience and use this feedback to continuously improve Talent Acquisition processes and services. Stay abreast of industry trends, best practices, and innovative recruitment technologies to drive continuous improvement and innovation in talent acquisition processes.

The role will support Visa’s principal investment and acquisition origination and portfolio management across the Asia Pacific region. The Senior Manager will support AP head of corporate development and ventures to define and execute an inorganic growth strategy for the region. Visa implements a proactive approach to sourcing transactions, while also maintaining the best of relationships with entrepreneurs, bankers, lawyers, VCs, and PE funds active in the multiple ecosystems in which Visa operates.

Responsibilities will include sourcing and vetting opportunities, supporting the construction of investment, acquisition theses with Visa stakeholders, facilitating due diligence, portfolio monitoring and reporting of strategic investments, and establishing relationships within Visa and external ecosystem partners.

In this role, you are expected to: 

• Perform industry research to identify acquisition and investment opportunities to support Visa’s existing businesses and expansion into new areas

• Build an informed perspective on market segments of interest to Visa, including the creation of market maps, target comparisons, and analysis of VC and private equity investment trends

• Coordinate with partnerships, product, functional and market teams to support defining strategic acquisition or investment priority areas and managing a pipeline of high impact opportunities for inorganic growth

• Develop investment, acquisition materials that outline strategic benefits, competitive landscape, commercial terms, deal terms, and other relevant information for potential transactions

• Support strategic investment due diligence workstreams across various domains including technical, business, financial and legal diligence

• Monitor operational and financial performance of portfolio companies, facilitate quarterly performance analysis for individual companies and full AP investment portfolio

• Cultivate relationships with FinTech's, VCs and other ecosystem partners to help identify and source inorganic growth opportunities aligned with Visa strategic priorities

• Develop and maintain strong working relationships with all key internal and external stakeholders

• Provide advice to Senior Management and BoD on risk, legal and compliance related matters.
• Provide advice on the rights and obligations of the Company and other issues arising from business activities.
• Ensures the company’s risk and compliance practices and limits are in compliance with applicable regulatory requirements.
• Liaise with other external stakeholders and regulators, including the Monetary Authority of Singapore and auditors, on issues related to risk, legal and compliance related matters.
• Escalate significant observations and possible regulatory breaches to Senior Management and the Board of Directors.
• Implement internal policies and processes related to risk, legal and compliance.
• Prepare annual work plan in relation to risk, legal and compliance functions.
• Provides training and technical support to management and employees regarding risk, legal and compliance. 

Legal & Compliance

• Draft contracts and other legal documents.
• Ensure business activities are in line with legal requirements through robust periodic reviews.
• Liaise with external counsel on legal documents, legal implications and disputes.  Review advice given by and documents prepared by external legal counsel.
• Provide compliance and legal updates including dissemination and analysis of new and/or revised laws and regulations.

Risk

• Assists in establishing and monitoring key risk indicators, as well as implement corrective action plans to mitigate risks.
• Assists in developing and enhancing policies, procedures and control assessments in response to identified risks.
• Ensure effective incident management process and timely reporting escalation of risk events
• Participates in corporate wide contingency planning/business continuity efforts. Assist to implements RHB Group business continuity framework. Coordinates training, communication, and testing of plans.

Summary

Act as the main liaison between customers and the Company to manage customer relationship. To achieve sales objective of business and to ensure growth and profitability. Be ultimately responsible for customer satisfaction and business performance for Asia.

Responsibilities

• Serve as the focal point for customer information and quotation for bellow assemblies and Module assemblies
• Review quote requests in detail and ensure all quotes are provided within the set Lead time and are competitive
• Represents customer’s interest to drive support activities within the Company.
• To expand existing customer business to Singapore branch
• Liaise with Suppliers during quotation stage
• Co-ordinate with Design Engineers and support team on smooth transition from quotation stage to NPI stage.
• Knowledge of machining, manufacturing of parts from Various commodities, supply-chain and operations functions is peferred
• Drives suppliers for cost reduction along with SCM team
• Ability to influence and successfully lead in a fast-paced, matrix-reporting, multicultural environment.
• An effective communicator with customers, suppliers, executives, peers, and subordinates.
• Strategic thinking, problem-solving, negotiation, and decision-making skills.
• Well versed in all MS Office applications.
• Drive closure of any customer technical issues with design engineers

Requirements:

• Bachelor’s degree / Post Graduate Diploma in Industrial / Mechanical / Mechatronic / Electromechanical Engineering or equivalent.
• Minimum 5 to 8 years of working experience in the related field preferably in Contract manufacturing is required.
• Good track record in customer service / program management / account management / project management in Manufacturing industry.
• Autonomy and decision making abilities (in a collaborative approach with Plant Manager and other Leadership team members.)
• Good knowledge of cost and pricing analysis (pre-requisite to understanding pricing in a competitive environment)

Interested applicants, please forward a detailed resume as MS Word format / PDF (DO NOT SEND BY QUICK APPLY) and email to [email protected]

Tempserv Pte Ltd

EA License No: 06C3745

Daniel Lee / EA Registration No: R1989151

Responsibilities

• Manage and execute against project plans and deliver commitments within a professional, high paced engineering environment
• Interface with internal/external customers to understand requirements, set priorities, and communicate direction and progress
• Define project scope, timelines, and resource allocation
• Drive improvements in software engineering practices
• Submit proposals and progress reports
• Design/Architect new software products
• Create product roadmaps for existing & new software products
• Keep abreast of current industry trends

Requirements

• Degree in EEE/Computer Science/Computer Engineering or equivalent
• Minimum 8-10 years of technical experience in software development
• Experience designing software architectures for scalability, reliability, and performance
• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

Interested applicants, please click "Apply Now" or forward a detailed resume as MS Word format / PDF and email to [email protected].

Tempserv Pte Ltd

EA License No: 06C3745

Daniel Lee / EA Registration No: R1989151

About the Job

Join a high-growth fintech startup and make a real impact!

We're revolutionizing digital payments for SMEs, offering a comprehensive payment platform designed to empower businesses with seamless access to digital transactions. With the support of investors like Tiger Global, Global Founders Capital, HOF Capital, and Y Combinator, we're rapidly expanding across the globe. We're now seeking a talented Product Manager to join our team.

About The Role

As a Product Manager specializing in Payments, you'll be instrumental in enhancing the experiences of our clients. Your primary focus will be identifying pain points encountered by SMEs across South East Asia and other key markets, and crafting solutions that significantly improve their business operations.

This role demands exceptional communication skills as you collaborate closely with our Product and Engineering teams to develop innovative products and enhance the user experience on our platform. You'll have the opportunity to reshape the payments landscape and work on exciting projects with our team of top-tier engineers.

This is a full-time position with ample room for growth. If you're a proactive, intelligent, and highly motivated individual, we want to hear from you!

What You'll Do:

• Lead the entire product lifecycle from conceptualization to delivery
• Collaborate with Founders and Engineering teams to build a robust ecosystem of payment methods compatible with our commerce stack
• Gather and analyze customer feedback in collaboration with Customer Success and Sales teams to refine existing offerings and introduce impactful new products
• Deep dive into SME pain points, identifying product solutions that our company can develop and launch

What We’re Looking For:

• 3+ years of end-to-end product management experience, ideally in a developer-centric environment, with exposure to product design
• Strong background in computer science or software engineering, coupled with a solid grasp of high-level systems architecture
• Excellent communication skills to articulate functional and technical requirements, and effectively convey user challenges
• Analytical mindset and strategic thinking, with a drive to enhance our products and address customer pain points
• Ownership mentality and a passion for continuous learning
• Self-starter capable of driving projects independently in a remote working setup
• Mandatory experience in payments

Tools We Use:

• Linear
• Slack
• Figma
• PostHog
• GitHub

• Dynamic, driven, and highly motivated team
• Clearly defined roles and objectives
• Opportunities for career advancement
• Continuous learning and growth prospects
• Stock options
• Flexible remote working arrangement
• Local GP medical reimbursement
• 21 days annual paid leave
• Unlimited medical leave

About the Job

Join a high-growth fintech startup and make a real impact!

We're revolutionizing digital payments for SMEs, offering a comprehensive payment platform designed to empower businesses with seamless access to digital transactions. With the support of investors like Tiger Global, Global Founders Capital, HOF Capital, and Y Combinator, we're rapidly expanding across the globe. We're now seeking a talented Product Manager to join our team.

About The Role

As a Product Manager specializing in Payments, you'll be instrumental in enhancing the experiences of our clients. Your primary focus will be identifying pain points encountered by SMEs across South East Asia and other key markets, and crafting solutions that significantly improve their business operations.

This role demands exceptional communication skills as you collaborate closely with our Product and Engineering teams to develop innovative products and enhance the user experience on our platform. You'll have the opportunity to reshape the payments landscape and work on exciting projects with our team of top-tier engineers.

This is a full-time position with ample room for growth. If you're a proactive, intelligent, and highly motivated individual, we want to hear from you!

What You'll Do:

• Lead the entire product lifecycle from conceptualization to delivery
• Collaborate with Founders and Engineering teams to build a robust ecosystem of payment methods compatible with our commerce stack
• Gather and analyze customer feedback in collaboration with Customer Success and Sales teams to refine existing offerings and introduce impactful new products
• Deep dive into SME pain points, identifying product solutions that our company can develop and launch

What We’re Looking For:

• 3+ years of end-to-end product management experience, ideally in a developer-centric environment, with exposure to product design
• Strong background in computer science or software engineering, coupled with a solid grasp of high-level systems architecture
• Excellent communication skills to articulate functional and technical requirements, and effectively convey user challenges
• Analytical mindset and strategic thinking, with a drive to enhance our products and address customer pain points
• Ownership mentality and a passion for continuous learning
• Self-starter capable of driving projects independently in a remote working setup
• Mandatory experience in payments

Tools We Use:

• Linear
• Slack
• Figma
• PostHog
• GitHub

• Dynamic, driven, and highly motivated team
• Clearly defined roles and objectives
• Opportunities for career advancement
• Continuous learning and growth prospects
• Stock options
• Flexible remote working arrangement
• Local GP medical reimbursement
• 21 days annual paid leave
• Unlimited medical leave

• Lead and motivate a team of IT technicians and engineers responsible for Corrective Maintenance and Preventive Maintenance activities.
• Provide guidance, mentorship, and performance feedback to team members to ensure optimal performance and skill development.
• Oversee the troubleshooting and resolution of IT infrastructure issues, including hardware, software, and network problems, ensuring minimal disruption to business operations.
• Interface with Service Managers on all Ops matters.
• Helping the Ops Director to oversee a team of Ops Leads/Engineers on system related escalation and matters pertaining to Corrective and Preventive Maintenance. 
• Rooster rotation and interface with Service Managers on escalation
• Coordinate with internal teams and external vendors to escalate and resolve complex technical issues.
• Establish and maintain preventive maintenance schedules for IT systems and equipment to minimize downtime and optimize performance.
• Implement proactive measures to identify and address potential issues before they escalate into significant problems.
• Regularly assess the effectiveness of preventive maintenance strategies and make adjustments as necessary.
• Serve as the primary point of contact for client escalations related to IT operations, ensuring timely response and resolution of issues.
• Communicate effectively with clients to understand their concerns, provide updates on the status of escalations, and manage expectations.
• Drive continuous improvement initiatives to enhance the efficiency, reliability, and performance of IT operations.
• Identify opportunities for process optimization, automation, and cost reduction to achieve operational excellence.
• Assist the Ops Director to ensure engineers are up to the job skill (certification and training)
• Laise with Sales Specialist on deals, and  downstream vendors like Cisco, Checkpoint etc.
• Involves in Tender financial assessment and Technical compliance with the Presales
• Stay updated on industry best practices, emerging technologies, and trends to inform decision-making and drive innovation.

The Restaurant Manager of Butcher’s Block is responsible to support the Restaurant General Manager for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. As Restaurant Manager, you will be responsible for stepping up in the absence of the Restaurant General Manager to fulfil the role as the “face” and ambassador of the restaurant, leading the venue’s personality and soul. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Ability to work independently and with minimal supervision.
• Highly organised with strong analytical and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remains within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organisation together with Chef In-charge.
• Maintains a productive climate and confidently motivates, mobilises, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with Talent & Culture.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Restaurant Chef In-charge.
• Develops pre-opening training schedule in coordination with Restaurant Chef In-charge.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and updates evaluation criteria for smooth opening.
• Creates simulation schedules, menus and critique forms in coordination with Restaurant Chef In-Charge.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations in coordination with Restaurant Chef In-Charge.
• Creates restaurant Standard Operating Procedures.
• Establishes minimum/maximum of guest supplies in coordination with Restaurant Chef In-Charge.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Restaurant Chef In-Charge.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else in coordination with Restaurant Chef In-Charge.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Coaches and trains team members to prepare them to move to the next level within 14 – 24 months.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provide a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistenly develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Butcher’s Block is Raffles Hotel Singapore’s avant-garde wood-fire dining experience, expressing the elemental affinity and finesse of cooking with wood-fire. The Restaurant General Manager of Butcher’s Block will be the “face” and ambassador of the restaurant, leading the venue’s personality and soul. As General Manager, you will work closely with the Restaurant Chef de Cuisine for supervising the overall operation and service standards of the outlet to meet and exceed guest’s dining experience expectations. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. In addition, the General Manager will be expected to lead the team and to create a nurturing work environment for the team members to prosper and excel. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with office of Talent & Culture
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards.
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles.
• Be culturally affinity and show empathy to all team members.
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team.
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Streamlines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items.
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Responsibilities

• Support the senior management team in developing brand strategies that elevate the RWS brand portfolio, master brand and vertical brands, including defining brand positioning and crafting narratives that play a pivotal role in driving brand awareness and business growth.
• Work with cross-functional teams and external partners to translate the brand positioning into immersive, sensory experiences that create value for our customers and increase brand affinity.
• Collaborate with cross-functional teams, external partners, stakeholders and vendors to execute brand experiences and activations.
• Research and analyse emerging market trends – translate them into actionable insights and seek out new growth opportunities.
• Translate commercial ideas and concepts into impactful and persuasive business presentations with compelling storytelling content, with the objective of forging new partnerships and enhancing stakeholder engagement.

Requirements

• Minimum 5 years of working experience in brand management, brand development, customer journey mapping, or marketing communications.
• Strong project management and organizational skills.
• Excellent written communication skills, able to write/edit both short- and long-form content in a variety of styles.
• Ability to multitask and prioritize projects effectively in a fast-paced and fluid environment, with an eye for detail.
• Team player with strong interpersonal skills.
• Creative and analytical thinker with the ability to develop on-brand experiences and activations.
• Proven track record of managing end-to-end projects, from ideation through to execution.
• Bachelor's Degree in Marketing, Business Administration, or a related field would be a plus.
• Knowledge in working with Adobe Creative Suites would be a plus.

• Salary up to $8,000 with Bonuses
• Experience in manpower planning and budgeting
• Consultancy background is preferred

Responsibilities:

• Collaborate with Business Units during their reorganization, offering guidance on manpower requests.
• Investigate reorganization possibilities, emphasizing areas with potential synergies or a significant amount of administrative/transactional work that could be streamlined or automated.
• Supervise the precise upkeep of the organizational structure and positions in Success Factor.
• Act as the primary coordinator for the annual Manpower Budgeting Exercise for the Head Office, involving communication with divisions, reviewing their plans, and preparing presentations for Management clearance.
• Coordinate with Payrolls to execute budget cost planning for the upcoming Financial Year.
• Verify the accuracy of monthly workforce metrics for reporting purposes.

• Hold a Bachelor's degree from a university.
• Minimum of 5 years of experience in HR manpower planning and organizational development within a commercial setting, demonstrating proficiency in handling organizational dynamics issues and successfully executing enterprise-level change programs.
• Capable of working autonomously, effectively managing competing priorities, and performing well under pressure.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

We are looking for a highly talented Lead/Senior Manager FP&A - Q-Commerce, APAC to join our Regional New Verticals Finance team! This role will be based in Singapore with a direct reporting line to the Finance Director, Q-Commerce & New Verticals APAC. If you are looking for a place where you can gain hands-on experience, create direct impact and be involved in today’s exciting businesses, then this may be the place for you! 

The ideal candidate will be a highly motivated individual with experience in working well under pressure. Have a track record managing a team as well as overall P&L management.. As this role would be a highly visible role, you would be working with all levels of people in the organization and having a great personality is a HUGE plus!

Responsibilities:

• Business Partnering -

  • Partner with regional department heads and cross-functional teams in management accounting, budgeting and forecasting, and financial analysis.

  • Manage and work on revenue generating and cost savings initiatives/projects with the regional and local finance and business teams

• Forecasting and Budgeting - 

  • Develop financial plans based on an in-depth understanding of business needs, with the objective of achieving growth and profitability targets.

  • Simulate financial models based on business plans, new channels or product offerings, and business development opportunities.

• Financial Analysis - 

  • Provide meaningful financial analysis in order to aid business decisions.

  • Perform revenue and pricing analysis against financial budget, highlighting trends and communicating any causes of unexpected variances.

• Financial Reviews - 

  • Produce, compile, and present financial data to evaluate business performance, and provide informed recommendations

• Process streamlining and automation - 

  • Identify and suggest areas in which we can do better! To automate, streamline, and improve current reporting, operational and accounting processes to improve business efficiency in the region.

• Team Management - 

  • Have fun! And enable the other team members to have fun too!

We are looking for a highly motivated Senior Manager, Finance Business Partner (APAC) to be based in our regional Singapore office!

Responsibilities: 

• Oversee and lead finance partnering activities for APAC competing/emerging markets and all businesses including new businesses.
• Partner with regional business heads and country managers in management accounting, budgeting and forecasting, and financial analysis.
• Develop financial plans based on an in-depth understanding of business needs, with the objective of achieving growth and profitability targets.
• Oversee financial and information analysis, measure the financial impact from a broad range of variables and key indicators.
• Compile and present financial data to evaluate business performance, and provide informed recommendations.
• Driving the Business to meet target KPIs by providing proactive insights to highlight opportunities for improvement to support decision making (e.g. pricing)
• Leading change management projects including new country expansion, new vertical launches or new product rollouts
• Lead ad-hoc projects, and continually automate/streamline processes to improve business efficiency in the region.

NIQ GFK CMI’s Customer Success Team team is focused on delivering world-class insights and reports to the clients and striving for a very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

Role purpose

So where do you fit here?

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients' teams, including marketing, sales, category, and many more.

You will be expected to understand our clients' needs and then create and present solutions that help achieve their strategic and tactical goals.  

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  

You will be leading a team of research analysts and be responsible for their development and coaching.

In your role, you would:

• Lead a team of analysts to deliver consistent and high-quality actionable insight   
• Build and maintain strong relationships with senior client stakeholders  
• Coach, develop, and inspire the team to develop careers and drive innovative approaches to client briefs  
• Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.   
• Proactively share and exchange best practices and industry knowledge across NIQ-GFK  internal teams  
• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client's business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their businesses. 

About you

You are a high-performing individual thriving in ensuring high client-centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships.  Awareness of the market landscape, our CMI products, and our processes are at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meeting goals and growth.

The position is responsible in assisting the IT Manager to handle the day-to-day IT operations. The Assistant IT Manager maintains and promotes core technology standards and maintains Accor best practices in respect to property systems. This role is responsible to maintain the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, supporting the internal IT Helpdesk, troubleshooting hardware and software issues and providing resolutions to IT matters. This position will be responsible for the administration and internal support of the hotel’s computers, printers, servers, and related equipment.

Primary Responsibilities

IT Operations

• Resolve all IT issues for colleagues via frontline troubleshooting or escalation to the Corporate Helpdesk.
• Provide IT assistance and expertise to in-house guests and Events.
• Support and administer to on-premise applications, systems, servers and networks.
• Monitor the Hotel data centre and IT racks.
• Manage daily backups of critical data.
• Deploy IT equipment for Tech Refresh or loans.
• Conduct PCI training.
• Process IT system access for onboarding/offboarding of employees.
• Liaise with vendors on hardware maintenance and support.
• Maintain IT asset and software license inventory.
• Contribute to Technology Services knowledge base.
• Attend operational meetings as required.
• Assist the IT Manager with IT budget and forecast.
• Assist the IT Manager in executing all IT projects at the Hotel.
• Ensure users are aware of Support processes, Corporate Help Desk.
• Assist the hotel’s day-to-day IT activities, ensuring all standards are followed.

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by the Management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other duties as assigned by the Management.

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey. We take pride in delivering the best customer experience possible and we are seeking an experienced Customer Experience Manager to join us. You will excel in designing and optimizing customer service processes, be adept at resolving challenging customer escalations, and have a strong background in configuring CRM software such as Salesforce and Zendesk.

In this role, you will lead and manage a team of customer service agents to ensure a world-class customer experience. When there are escalation cases, you need to be able to guide them to deliver fantastic service recovery and delight the customer. The ideal candidate will have a proven track record of process improvement, a knack for handling difficult customer situations, and a deep understanding of CRM tools.

Key Responsibilities:

• Customer Service Process Design:
• Assess, design, and optimize customer service processes to enhance efficiency and customer satisfaction.
• Implement best practices and workflows to streamline customer interactions.
• Lead process improvement initiatives to reduce response times and enhance the customer journey.
• Difficult Customer Escalations:
• Handle and resolve escalated customer complaints and complex issues.
• Provide guidance and support to the team in resolving challenging customer situations.
• Develop strategies to prevent escalations and improve overall customer satisfaction.
• CRM Software Configuration:
• Utilize hands-on experience with CRM software, including Salesforce and Zendesk, to set up and optimize customer flows and support workflows.
• Customize CRM tools to meet the specific needs of the customer service team.
• Train and mentor team members on CRM software usage.
• Team Leadership and Management:
• Lead, mentor, and motivate a diverse team of 20 local and 100 offshore customer service agents.
• Set clear performance expectations, provide regular feedback, and conduct performance evaluations.
• Develop and implement strategies to drive team performance and productivity.
• Quality Assurance:
• Establish and maintain quality standards for customer interactions, both locally and offshore.
• Conduct regular quality assessments and audits to ensure adherence to these standards.
• Develop and implement training programs to address any skill gaps.
• Data Analysis and Reporting:
• Utilize customer data and feedback to drive data-driven decision-making.
• Generate and present regular reports on key performance indicators, customer feedback, and team productivity.
• Communication and Collaboration:
• Foster open and effective communication within the customer service team and with other departments.
• Collaborate with stakeholders to ensure customer-centric initiatives and improvements are executed.

• Bachelor's degree in Business, Management, or a related field (or equivalent experience).
• Proven experience in customer service management, with a focus on process design, escalations, and CRM configuration.
• Strong leadership and people management skills.
• Exceptional communication and interpersonal abilities.
• Proficiency in CRM software, specifically Salesforce and Zendesk.
• Data-driven decision-making and analytical skills.
• Excellent problem-solving and conflict resolution capabilities.
• Adaptability and the ability to thrive in a fast-paced, dynamic environments
• Experience with managing offshore customer service teams.
• Knowledge of customer service best practices and emerging trends.

A fast and growing firm in the outsourced accounting industry is seeking an Accounting Manager.

This is a supervisory role, whereby you will lead a team in delivering high quality accounting and corporate secretarial services to clients from diversified industries. This involves overseeing the preparation of accounts (General Ledger, Payables, Receivables, reconciliation, and cash flow management), and driving the implementation of systems. You will drive enhancements in finance efficiency through process improvements, while collaborating with senior management in the growth of clientele while maintaining high quality relationships of existing ones.

The qualified individual will have a minimum degree in Accounting and Finance, with 5 years relevant outsourced accounting experience in a start-up like environment. You should be strong in stakeholder management and excellent communication skills.

If you are keen, please click on the link to apply or email me with your updated CV at [email protected]. Alternatively, if you are looking out within the finance space, feel free to send across your resume.

Reg No. R1987809

BeathChapman Pte Ltd

Licence no. 16S8112

BUSINESS VISION

• Fostered a shared vision among team members, aligning all activities to support the approved vision and strategy set by the Local Market Retail Team.
• Encouraged innovation and creativity within the team, ensuring everyone understood and contributed to the overarching business objectives.
• Implemented team-building initiatives to enhance team cohesion and morale.
• Recognized and celebrated team achievements, fostering a positive and spirited work environment.
• Analysed workflow processes and identified areas for improvement, streamlining operations to boost overall productivity.
• Implemented strategies to enhance team productivity and efficiency, ensuring alignment with the business vision.

FINANCIAL TARGETS

• Inspired and motivated Beauty Consultants, coaching them to meet individual and team financial targets.
• Implemented client-centric initiatives collaboratively with the team, focusing on increasing conversion rates, cross-selling, and Average Basket Size.
• Implemented performance metrics and goals, regularly monitoring progress and providing constructive feedback to enhance productivity.
• Introduced incentive programs tied to achieving financial targets, boosting team motivation and productivity.

CUSTOMER EXPERIENCE

• Acted as a role model and mentor to the team, embodying Guerlain's values and standards in all interactions with customers.
• Inspired the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.
• Conducted regular team meetings to share customer success stories and positive feedback, boosting team morale and cohesion.
• Encouraged a customer-centric mindset within the team, emphasizing the importance of personalized service and customer satisfaction

CLIENTELING
Client Relationship Management:

• Develop and implement strategies to build strong, long-lasting relationships with clients, especially high-value and potential high-value customers.
• Lead by example in providing personalized service to clients, understanding their preferences and needs in-depth.
• Train and mentor, the team in effective clienteling practices, emphasizing the importance of personalized communication and tailored recommendations.

Client Data Analysis:

• Monitor client purchase history, preferences, and feedback to inform targeted marketing strategies and personalized service offerings.
• Regularly review client data with the team to identify trends and develop action plans to enhance client satisfaction and loyalty.

TALENT MANAGEMENT

• Provided one-on-one coaching and mentoring to team members, fostering their professional growth and enhancing team spirit.
• Developed and nurtured Assistant Managers, preparing them for future roles and creating a talent pipeline within the organization.
• Recognized and appreciated individual and team achievements, reinforcing a positive team spirit and motivation.
• Encouraged knowledge sharing and skill development within the team, promoting a collaborative and cohesive work environment.

MERCHANDISING

• Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
• Align merchandise mix to meet client needs; particular emphasis on VICs
• Maintain all merchandising standards in line with Guerlain’s guidelines

STORE OPERATIONS

• Clear Communication: Ensured clear communication channels within the team, facilitating efficient operations and reducing misunderstandings.
• Empowered team members to make decisions within their areas of responsibility, fostering a sense of ownership and accountability.
• Encouraged a problem-solving culture within the team, actively involving team members in
• Regularly recognized and appreciated the team's efforts in maintaining smooth store operations, reinforcing a positive work environment.