Email: [email protected]

We are looking for a Solar Project Manager/Engineer who is passionate about deploying solar energy in Singapore. The successful candidate will be in charge of executing solar projects on roof tops all across Singapore and the region.

Job Requirement

• Design, build and install solar energy systems
• Onsite planning and managing of installation teams
• Contact point between the company and client during construction stage
• Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
• Hands on implementation on site
• Manage the full construction from pre to post-construction and handover of the system to the client
• Complete assigned projects on schedule and within budget
• Identify any potential safety risks within projects and putting in place strategies to mitigate any risks
• Ensure all required Environmental, Health and Safety requirements are met.
• Prepares for engagement reviews and quality assurance procedures.
• Ensure smooth delivery of the project completion/SystemTurn On

Skills and Competencies

• Excellent communicator who is able to work independently
• Diploma/Degree in Electrical Engineering or related fields
• 3-5 Years of experience in project management
• Candidate with experience in solar project execution will be in advantage
• Knowledge in energy modelling software (PVsyst), Autocad and construction modelling software
• A team player who is results and customer oriented, independent, creative and passionate about renewables
• Singaporeans/PRs only

** ONLY Singaporeans/ PRs may apply ** No Agents Please**

Location: Tuas/ Great World City

Tasks and Responsibilities

• Provide timely and accurate financial information and analyses including management and financial reporting, budgeting, forecasting and overall control.
• Lead and manage continuous improvement projects for Finance department excellence.
• Support Senior Manager on monthly review of entities financial performance, follow up on queries and ensure closure of action items.
• Work closely with yard Finance Managers to support yard director and group management to achieve Financial KPIs.
• Review projects profitability and submit monthly report to management, explaining delta costs and margins achievements against forecast.
• Cash flow management, including cash flow forecast and review of foreign exchange hedging requirements.
• Credit review and release for new customers, release of sales orders and variation orders in SAP
• Support in ad hoc projects when appropriate, including resolving issues.

Job Requirements

• Bachelor’s Degree in Finance, Accounting, or its equivalent.
• Prior experience in Commercial FP&A or business partnering.
• Qualified accountant with at least 10 years post qualifying experience in relevant roles.
• Experience in SAP preferred.
• Attention to details without losing sight of the bigger picture.
• Team player with initiative, willingness to learn and take on responsibilities.
• Strong collaboration, consensus building, problem resolution and communication skills

(1) Experienced in F&B operations for at least 2 years;

(2) Independent with initiative;

(3) Maintain daily and monthly reports of outlets;

(4) Preparation of profit / loss statements;

(5) Purchasing of materials if required;

(6) Sourcing for clients to rent stalls;

(7) Daily operations of outlets.

Job Description

• Oversee the Marketing team of Spring College International
• Plan, develop and implement effective marketing communication campaigns
• Implement digital marketing activities across a broad range of digital marketing channels (Website, Facebook, Instagram, Blog, LinkedIn, Youtube)
• Creative, analytical, digital, commercial and administrative responsibilities
• Develop marketing materials and strategies
• Identify business opportunities by identifying prospects and evaluating their position in the industry
• Manage social media marketing and digital advertising campaigns
• Manage all marketing content, email, social media, PR and marketing initiatives to increase Spring College’s brand trust and visibility, traffic, SEO, lead generation and engagement to our website and social channels and ensure that all contents are up-to-date
• Measure performance of marketing efforts
• Perform industry market research
• Participate in management and term review, strategic planning and department workplan
• Carry out monthly training to team members

Academic Qualifications:

• Diploma holder and above in Marketing related field

Skills Required:

• At least two years of relevant working experience in marketing
• Bilingual in both English and Mandarin to communicate with both English and Mandarin speaking associates
• Possess leadership quality
• Creative and good in copy writing
• Proficient in Adobe software skills, Microsoft Office and Google applications
• Able to work independently and in a team
• Responsible and accountable individual
• Possess critical thinking and problem-solving skills
• Good communication and customer service skills
• Able to converse in English and Mandarin with international customers
• Ability to work in an environment with goals and challenges

• Leading project planning sessions
• Coordinating staff and internal resources
• Managing project progress and adapt work as required
• Ensuring projects meet deadlines
• Managing relationships with clients and stakeholders
• Designing and signing off on contracts
• Overseeing all incoming and outgoing project documentation
• Participating in tender process i.e. design, submission and review
• Designing risk mitigation plan
• Conducting project review and creating detailed reports for executive staff
• Optimising and improving processes and the overall approach where necessary
• Securing growth opportunities and initiating new projects
• Managing large and diverse teams

Job Description

Accounting:

• Execute the monthly closing activities, journal entry posting, preparation of open item schedules, management reporting, etc.
• Liaison with global shared-service team to manage/monitor non-manufacturing and manufacturing accounting operation.
• Handle internal & external audit including financial statement preparation; main interface with auditor at working level.
• Monitor and support India’s accounting operation.
• Handle Leasing and Fixed Assets accounting.

Treasury:

• Manage treasury function including payment approval & cash flow reporting; interface with Global Treasury function and banks at working level.
• Monitor and support India’s treasury operation.

Tax:

• Manage and handle tax matter including corporate tax, GST & withholding tax reporting etc; main interface with tax authority, tax consultant at working level.
• Monitor and support India’s Tax operation.

Internal Control:

• Key responsible working level person to manage Internal Control system routine review and conduct annual Internal Control assessment.
• Provide assistance to superior, other ad-hoc activities.

Requirement

• Bachelor's Degree in Accounting with at least 5 years in Big 4 audit firm & 2 years commercial experience, with strong knowledge of IFRS & taxation.
• Treasury, Fixed Asset Management and/or International Tax experience will be an added avantage.
• Proficient in SAP S4, MS Excel, Word, etc.
• Positive team player with good communication and interpersonal skills.
• Possess strong analytical skills.
• Adept in working under pressure and tight timelines in a dynamic and fast moving environment.
• Self-motivated, meticulous and able to work independently.

Responsibilities

• Manage all aspects of the technical project to ensure it is completed on time, within budget and meet all contractual requirements
• Lead and manage the project team
• Able to interpret the Contract and extract all essential information with the project team for the efficient and effective management of the project to meet its objectives
• Identify all contractual system requirements and all other deliverables and responsible for managing system designs, reviews and all deliverables. Analyze and define all project materials and service purchases based on cost optimization and appropriate risk management
• Perform day to day coordination, risk management, liaison, control and supervision of resources including all project team members, sub-contractors, internal and external project related parties and customers to ensure that the project meets its objectives
• Provide regular project reports/updates to customers, internal departments and management
• Monitor all payment milestones to ensure timely billing in accordance to the planned scheduled

Requirements

• Minimum 5 years in technical project management work experience
• Experience in New Product Introduction management is preferred
• Strong project & people management skills
• Excellent communication and problem solving abilities
• Able to work within tight schedules
• Self driven and good team player
• Working location is in Jurong East
• Singaporeans only

Responsible for the planning and execution of production processes . Monitoring quality standards and cost and provide administrative support . Duties include procuring raw materials and equipment ,appointing laborers , and liaizing with other departments . Supervising employees during day - to - day tasks . Hiring , training and developing new employees . Organizing employee schedule . Ensuring that production is completed before deadlines .

Confectionery Production Manager

Able to create new products and bring in feasible ideas to improve the existing products.

Cost effectiveness without conflicting with the quality and quantity.

Good time management to ensure smooth chain operations i.e. from factory to outlets.

Ensure no disruption to production due to shortage of ingredients.

Able to lead and motivate the kitchen staffs.

Highest standard of cleanliness in the kitchen at all times.

Permanently night shift.

Must have knowledge with utensils and equipment maintenance.

Job Scope

· Responsible for month end closing, assist with budgeting and forecast activities.

· Manage and coordinate with tax agents and external accountant engaged to handle any part of the accounting work

· Prepare GST report and filing

· Monitor cash flow and maintain cash controls

· Prepare and submit monthly reports as required

· Prepare AR Aging report and monitor collections

· Ensure payments to vendors or any other external parties are properly authorized and supported with adequate information

· Any ad hoc duties as and when assigned by the Management

Requirements

• At least a Diploma in Accounting or similar discipline.
• At least 5 years of relevant working experience preferred
• Intermediate to advanced knowledge of Microsoft Office (Word/Excel/PowerPoint) is fundamental
• Experience using AutoCount Accounting Software is an advantage

· Good interpersonal and communication skills

· Good command of English and Chinese languages (both written and spoken)

• Positive working attitude.

Able to manage deadlines

• Take charge of the Accounts Receivable procedure, dealing with outstanding accounts.
• Manage employee claims and manage the cash book.
• Oversee ISO management and handle internal and external audit concerns.

Direct, interpret and administer the company's policies and procedures. Generally coordinate all project &^ repair operations and activities with multiple departments to ensure all operations are carried out safely and in conformance with all applicable laws and regulations. May prepare annual budgets and monitor variances. May develop and oversee workers development programs.

TECHNICAL PROFICIENCY: Proficient in Microsoft Office products, including Excel, Outlook and Word.

COMPETENCIES: Ability to apply skill sets and demonstrate proven experience developing, improving and streamlining processes to meet established goals and objectives. Ability to effectively manage projects that may vary in nature and scope.

May require extended use of computer keyboard and viewing of computer monitor and ability to sit for long periods of time.

Roles & Responsibilities

Responsibilities:

· Handle partial sets of accounts for multiple entities

· Prepare journal entries and posting

. Input of data

· Responsible for AR & AP function

· Prepare monthly bank reconciliation

· Provide day to day assistance and administrative support to the Finance Department

· Other ad-hoc duties as assigned

Requirements:

· Diploma / GCE ‘O’ / GCE ‘N’ level

· Proficient in MS Office and internet savvy

· Responsible, motivated and able to work independently as well as a team

· Responsible and positive work attitude

· Knowledge of MYOB/ABSS preferred

· Able to start work immediately / short notice

· 5 days/week Near Jurong

· (FRESH GRADUATES WELCOME!!!)

Please sent your resume to email: [email protected]

Only the shortlist will be notified.

Application Deadline: 23/02/2024

(1) Experienced in F&B operations for at least 2 years.

(2) Independent with initiative.

(3) Maintain daily and monthly reports of outlets.

(4) Preparation of profit/loss statements.

(5) Purchasing of materials if required.

(6) Sourcing for clients to rent stalls.

(7) Daily operations of outlets.

Job Description

• Lead and organize WSH meetings, conduct sites inspection, audit and follow up on actions such as observation report e.g. CAPA
• To lead and drive SHE initiatives and programs and to strengthen safety culture of our workforce and ensure compliance with safety standards and government regulations.
• Organize safety trainings, safety promotions and safety awareness.
• Be the conduit between NES and Safety regional team for information sharing and reporting request. Prepare and submit safety reports in accordance to company and Singapore requirement.
• Responsible for risks assessments which include review, maintain and update risk assessments in accordance to the current Workplace Safety and Health Act’s (WSHA) requirement.
• Ensure compliance of operations with Workplace Safety and Health/Environmental Control regulations and statutory requirements
• To conduct incident and accident investigations and maintain proper documentation of all safety records.
• File accident and injury reports to Ministry of Manpower (MOM)
• Assist the conduct of emergency response drill.
• Support ad-hoc task assigned by supervisor Security Management:
• Evaluate current security processes and systems and stay abreast of legislative security requirements and industry best practices.
• Be in charge of security related matters such as outsource partners
• Review security procedures and security management timely for improvement initiatives and to address evolving risks.

Experience / Qualifications

• Minimum Diploma/Professional certification in Workplace Safety & Health
• Registered Workplace Safety & Health Officer with MOM (Preferably)
• FSM certification, Biz Safety Level 2
• Manage Work at Height Certificate- Assessor/ Manager
• Preferably with knowledge of local legislation e.g.WSH/SCDF/NEA, Ready to act in emergencies, knowledge in WSH Act, ISO45001, ISO14001, Security Management System
• Minimum 1 year of relevant experience
• Able to start work on short notice (preferably)

Location : 5C Toh Guan Road East, Singapore 608828

Working Hour : 5-days (Mon-Fri 0815 – 1730)

The Responsibilities:

• Deliver growth in market share within assigned verticals.
• Maintaining and developing relationships with existing customers (end users & resellers)
• Identify & secure new customers consistently & efficiently.
• Take ownership in the whole process from pre-sales to sales to aftersales, to respond promptly with good follow-up skills.
• Gathering market and customer information and feedback on IT trends

The Requirements

• A recognized diploma or degree from recognized institutions
• Non-diploma holders with solid sales track record and experience will be considered too.
• Preferably with at least 3 years of relevant corporate sales experience in the IT industry
• Good business acumen
• Exudes a strategic mindset to service & grow key customers.
• Independent and resourceful
• Demonstrate a high degree of flexibility in adapting to company's expectations and challenges customers present to you.

BIM Manager shall have a broad range of responsibilities, but will primarily be concerned with:

Roles & Responsibilities

• Maintaining the BIM Protocol for the project.
• Develop and maintain BIM execution plans for projects, ensuring alignment with organizational goals and industry best practices.
• Understanding in C&S, Mechanical, process or electrical, instrumentation, control and automation discipline drawings.
• Establishing and maintaining quality control procedures to ensure that all models and datasets are accurate and that the level of information is fit for purpose.
• Identifying and documenting multidisplinary clashes using clash detection software (Navisworks).
• Creating, recording and monitoring the shared data and relationships between models, for example grids, floor levels and shared project coordinates.
• Following and enforcing the mandated BIM Collaboration Procedures in the BIM Execution Plan.
• Follow-up on the BIM workflow and ensuring that any potential issues are dealt with effectively.
• Candidate shall have minimum of 15 years’ experience in the process design of water / wastewater treatment (municipal and industrial) with the following attributes:

Qualifications required

• Minimum 8 years production experience in BIM design, modelling and drafting environment with relevant certification/Diploma.
• To have an in-depth working knowledge of current BIM software such as Autodesk Revit, Naviswork etc.
• Ability to take on additional responsibilities as needed as well as determine and manage priorities with minimal guidance.
• Must be a self-starter and possess the drive to pursue continued improvement in BIM.
• Possess the ability to work well as part of a team and independently.

Responsibilities

• Executing risk based financial, operational and compliance audit which includes developing internal audit scope and audit planning.
• Prepare audit program and document work performed in a clear and organised manner.
• Conduct review and testing for controls and compliance with best practices, policies and procedures.
• Drafting audit observations and communicate findings for Management’s response.
• Assisting in developing of annual risk-based audit plan and periodic reporting to the Audit Committee.
• Performing follow-up reviews on previous internal audit issues to ensure actions are taken to address identified internal audit issues.
• Assist in special review, data analytics and system implementation review etc.

Requirements:

• A good Bachelor’s Degree in Accountancy or Finance.
• Professional certifications (e.g. CPA, ACCA, CIA) is preferred.
• A minimum of 3 years of experience in internal, external audit and/or business process reviews.
• Strong command of MS Office (Word, Excel, Powerpoint) is essential.
• Strong foundation in internal control concepts and familiar with emerging risks and technology.
• Independent, resourceful, good inter-personal skill and a team player.
• Demonstrating working to a high level with minimal supervision.
• Strong English and Chinese proficiency (written and oral), is a must to communicate with English and Chinese speaking stakeholders in regards with the business inefficiencies, internal control weaknesses or operational issues observed during audits and recommend appropriate solutions.
• Able to travel extensively

Interested Candidates are invited to submit Resume (in MS Word Format) to us:

• Your present and expected salary
• Notice period required
• Your earliest date of availability; and

We Offer:

• Attractive remuneration package
• Opportunities for career progression
• Convenient office location:Jurong East

Position Overview

The candidate will oversee month-end processes, collaborate with auditors, prepare GST reports, manage fixed assets and physical inventories, and handle ad-hoc duties.

Education, Training, Licenses and/or Certifications

Degree in Accounting/Finance or professional qualification

Job Responsibilities

• Carry out month-end routines including processing and review of postings, ad hoc manual journal entries, and system-generated month-end accruals from outstanding purchase orders, etc.
• Process fixed assets transactions in a timely manner.
• Liaise with internal and external auditors to ensure compliance with matters relating to audit and statutory requirements.
• Prepare quarterly GST reports.
• Conduct physical inventories.
• Other ad-hoc duties as assigned by the manage

Position Requirements

• Minimum of 1-2 years of professional experience in manufacturing companies. Fresh graduates are welcome to apply.
• Self-motivated, detail-oriented, and capable of meeting tight deadlines.
• Strong communication, problem-solving, and analytical skills.
• Ability to work well in teams with a positive attitude.
• Strong Proficiency in Excel.

We are looking for a dedicated application manager to join our IT department and take over the supervision of our network and software applications. The responsibilities of the application manager include identifying the best applications for the business's needs, installing the software, and upgrading and repairing the software as needed.

To be successful as an application manager, you should have a strong working knowledge of computer networking and administration, as well as expertise with computer troubleshooting. Ultimately, a top-notch application manager should have excellent technical skills, attention to detail, and the ability to adhere to deadlines.

Application Manager Responsibilities:

• Analyzing business operations and the business's computer systems and determining which software applications could improve efficiency.
• Making recommendations on whether to upgrade the existing systems or install new ones.
• Leading teams of IT specialists in the implementation and upgrading of network hardware and software.
• Monitoring the roll-out of new software applications to ensure there are no problems.
• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups.
• Creating, executing, and maintaining company databases.
• Maintaining up-to-knowledge of the latest software developments.

Application Manager Requirements:

• A bachelor's or graduate's degree in programming, computer engineering, computer science, or a related field.
• Experience working as a junior IT specialist.
• Broad working knowledge of computer networking, installation, and administration.
• Experience with database management and project management.
• Excellent technical skills.
• Expertise in troubleshooting viruses and other computer problems.
• The ability to remain up-to-date with the latest software developments.
• Strong leadership, management, and customer service skills.
• Great analytical, problem-solving, and communication skills.
• The ability to handle stressful situations.

About Us 

Refract Technologies is a family of 80+ members and growing. We are engineers, game producers, artists and entrepreneurs, all with deep passion and experience in the gaming and technology industries. We’re here as veterans from the likes of Electronic Arts, Ubisoft, Unity, IGG, Gumi, XII Braves, Creative Technologies & more. 

Our vision is to extend human experience beyond reality through innovations in gaming and entertainment. We are game changers. 

The Role 

As the Assistant Marketing Manager at Refract Technologies, you’ll be responsible for curating engaging touch points across all outward facing channels. This role will see you flexing the full spectrum of your marketing muscles - between proposing and executing successful campaigns, defining timelines, collaborating with other internal product and corporate development teams, and getting your hands on creating all manner of marketing materials as well. 

If you’re a jack of all trades, with a flair for presentation and processes - we’d love to speak with you! 

Responsibilities

Digital Marketing 

• Design and implement comprehensive digital marketing strategies to enhance brand presence and user engagement. 
• Manage paid advertising campaigns across various platforms, ensuring optimal alignment with marketing goals. 
• Collaborate within an agile team environment to develop cohesive marketing strategies. 

Performance Marketing 

• Analyse campaign performance using metrics such as CPA, CTR, and CPC, and adjust strategies for maximum efficiency. 
• Conduct A/B testing to refine approaches for improved campaign results. 
• Efficiently manage budgets to maximize ROI and meet financial objectives. 

Conversion Optimisation 

• Analyse and optimize conversion funnels to boost sales and marketing efficiency. 
• Implement strategies to enhance funnel performance, driving increased conversions. 
• Work closely with sales teams to align marketing tactics with sales goals. 

SEO and Content Production 

• Develop and execute SEO strategies to improve organic search visibility. 
• Perform keyword research and optimize content for better search rankings. 

• Manage content calendars and lead the production of high-quality content, utilizing tools like Adobe Photoshop and Premier. 
• Create visually compelling marketing materials and digital content. 

Reporting and Analytics 

• Use analytics tools to track and report on campaign performance, providing insights and recommendations. 
• Regularly report to management on the results and ROI of campaigns. 
• Keep abreast of digital marketing trends and technologies, continually refining marketing strategies. 

Skills and Experience Required 

• Bachelor’s degree in Marketing, Business, or a related field. 
• At least 3 years of experience in digital marketing, with a strong focus on performance marketing. 
• Proficiency in SEM, SEO, Social Media Marketing, and content production. 
• Experience with content production tools such as Adobe Photoshop and Premier. 
• Strong understanding of digital marketing metrics and analytics tools. 
• Experience with A/B testing and conversion optimization. 
• Excellent communication skills and the ability to work collaboratively in a cross-functional team. 
• Creative thinking and problem-solving abilities, with the capacity to manage multiple projects in a dynamic, agile environment. 

• Prepare and update maintenance work schedule
• Prepare and update maintenance contract documents
• Prepare and update maintenance work checklist
• Liaise with customers on the work schedule and work related matters
• Co-ordinate with customer service department on the requirements and the daily schedule of maintenance works
• Liaise with suppliers on the purchases and verify delivery notes against goods received
• Liaise and process suppliers' invoices which includes verification of invoices and supporting documents/ delivery notes, issues credit notes
• Compile and file daily work reports/ checklists, issue sales invoices/ credit notes to customers
• Communicate with suppliers and customers on billing and collection matters
• Issue statements of account to customers
• Assist Accounts Executive in the preparation of payment vouchers, GL and bank reconciliation and the documents for GST submissions
• Any other ad-hoc activities as assigned

Job Description:

• Responsible for all accounting operations including Billing, AR, AP, GL, Revenue Recognition
• Lead, coordinate and direct the preparation of all budget and financial forecasts, variance reporting
• Lead and be responsible for month-end, quarter-end and year-end close process
• Manage and comply with Singapore reporting requirements and tax fillings
• Prepare, report and publish timely monthly and quarterly finance statements
• Responsible for preparation, completion and publication of quarterly, half yearly and annual financial results announcement in accordance to New York Stock Exchange listing rules and requirements
• Responsible for financial reporting, internal controls and risk management reporting, regulatory reporting, and annual budget of the Group to the management and the Board
• Ensure good corporate governance, compliance with New York Stock Exchange Listing Rules and requirements, Companies Act and any other applicable laws and regulations of the Company and the Group
• Develops financial strategies by forecasting capital, facilities, and staff requirements
• Ad-hoc duties required by Management/Director

Job Requirement:

• Min degree in accounting
• Thorough knowledge of accounting principles and procedures
• Minimum 8 years' experience of accounting, finance, and treasury
• Demonstrated capability in leading and managing a team.
• Proficient in both English and Chinese for liaison with Mandarin speaking stakeholders.

*** Able to start work immediate will be advantage

Skill Requirement:

• Strong organizational skills
• A keen eye for detail
• Strong analytical skills
• Strong verbal and written communication
• Strong interpersonal skills
• Strong mathematical skills
• Honesty and integrity
• Strong financial reporting skills
• Quick thinking
• Knowledge of Navision software
• Strong problem solving skills
• Team Leader skills
• Time Management skills

Job Description & Requirements

• Sales & Marketing for new & existing customers.
• Correspondence with shipping lines (purchase of ocean freights).
• Correspondence with government authorities for customer declaration purposes.
• Other related work as assigned by the supervisor.
  
  Other info:
• Location: 8 Tuas Avenue 5
• Variable bonus (performance based)
• 5 days work week

1. Follow up with internal stakeholders to ensure invoices are recorded in accounting system.
2. Liaise with procurement department, internal stakeholders or vendors to resolve any discrepancies.
3. Proficiency in Accounts Payable process flow and able to read contract / agreement as part of the process flow.
4. Responsible to post invoices in accounting system and upload payment into bank portal.
5. Review petty cash by project site office.
6. Responsible to schedule for payment cycle to vendors and support cash forecast estimates relating to payments.
7. Assist in new processes for continuous improvement initiatives, system implementation and any ad-hoc projects.
8. Ad-hoc projects as required.

Job Requirements:

• Diploma in Accountancy or equivalent professional accounting qualification.
• At least 3 years of experience in at least a medium-sized organization.
• Hands on in ERP system.
• Strong excel skills.
• Must possess good knowledge of GST.
• Meticulous with a logical thinking process, ability to work under pressure and cope in a fast-paced environment to meet timelines.
• Adopts an open mindset to drive continuous improvement.
• Good interpersonal and communication skills.
• Candidates who posssess experience working in the construction industry are preferred.

Company Description:

PylonAI is a dynamic data analytics startup based in Singapore, providing integrated data services and IoT solutions for the Built Environment sector. Our mission is to create a unified analytics platform that delivers insights, enhances productivity, and ensures efficiency throughout the building lifecycle. Building lasting relationships is at the core of our commitment, and our tailored solutions aim to surpass customer expectations.

If you are seeking a workplace that values your skills, fosters your growth, and embraces challenges, PylonAI offers an exciting opportunity. Join us and be part of a team driving innovation and making a significant impact in the Built Environment sector.

Job Description:

We are hiring for a versatile team member who will take on a multifaceted role. This dynamic position involves being at the forefront of ensuring positive customer experiences, acting as a liaison between the company and clients, managing end-to-end project implementation at client sites, and playing a crucial role in advocating for client needs within the organization. The ideal candidate should possess excellent communication skills, project experience, and a customer-focused mindset.

· Act as the primary point of contact to monitor and communicate project progress, identify and mitigate risks, and ensure adherence to timelines.

· Collaborate with clients and internal stakeholders to formulate detailed project plans outlining tasks, timelines, and resource requirements.

· Manage the onboarding process for new clients, ensuring a smooth transition to our platform while updating user manuals and tailoring training to meet specific client needs.

· Support end-to-end implementation of our solutions at client sites.

· Proactively address potential issues, providing continuous assistance to clients throughout the rollout phase and subsequent operational period.

· Cultivate and maintain strong relationships with key client stakeholders, ensuring the achievement of desired outcomes with our product and service.

· Effectively communicate with clients to understand their evolving needs and challenges.

· Represent the voice of the customer within the company, conveying feedback to the product development team and advocating for new features or improvements based on client needs.

· Monitor client usage and engagement, identifying opportunities for upselling or cross-selling additional services.

· Develop strategies to enhance customer retention and reduce churn.

· Conduct reviews to gather feedback from clients and internal teams, identifying opportunities for process improvements and lessons learned.

· Facilitate training sessions for clients, ensuring a comprehensive understanding of our products and optimizing their utilization.

Requirements

· Dynamic and customer-centric individual

· Proven experience in a customer-facing role, as a Customer Success Manager, Account Manager, System Implementation or Project Manager

· Excellent communication and interpersonal skills.

· Detail oriented with strong problem-solving and analytical abilities.

· Familiarity with construction sector is a plus.

· Ability to work collaboratively in a fast-paced startup environment.

· Adept at project management and can collaborate effectively with cross-functional teams.