Pay Band: 4 / Grade H
Location: Toa Payoh, Singapore

Department : English Sales and Customer Management

Contract Type: Indefinite Local Contract

Closing Date: Wednesday, 21st February 2024- 23:59 Singapore Time (GMT +8)

Role Purpose:

The main duty of a Sales & Customer Management Executive (SCME) is to secure excellent sales results (new and existing students) in order to assist the Teaching Centre to meet or exceed its sales targets.

The SCME is also responsible for delivering a seamless customer experience to customers when handling enquiries about British Council English language services and to provide a high quality, efficient and integrated pre and post-sale customer management experience for students and other customers across all British Council Services meeting Key Performance Indicators (KPIs).

Main accountabilities but not limited to the following:

Sales & Account Servicing
To meet and exceed all sales (new and existing students) targets and KPIs as set out by the organisation.

• Be accountable for individual’s & team’s monthly/quarterly sales (new and existing students) targets.
• Provide consultation services to students or parents on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale.
• Administer placement tests to both local and overseas students where necessary, to ensure a good fit of products and learning needs.
• To maximise opportunities for cross selling and up sellingFollow up with customers who had their consultations and/or placement tests but did not register with the purpose of offering them alternative solutions to enroll onto a British Council course.
• To maximise conversion rates of enquiries/placement tests to registrations by following up telephone and email enquiries, ensuring smooth customer enrolment process.
• To use Salesforce CRM to monitor daily sales performance so that appropriate actions can be taken to meet or exceed sales (new and existing students) targets.
• Provide an exceptional level of sales and customer management to all customers to ensure that all their needs and requests are taken care of.

Customer Management
To provide British Council students excellent post-sales services so that they enjoy a good experience with the organisation.

• Attend to all customers’ requests and enquiries through all British Council channels in a timely manner.
• Ensure that all existing customers are informed of re-registration promotions and periods through various channels as appropriate (e.g. in writing, telephone calls, EDM).
• Register/reserve/waitlist students in appropriate classes and details are entered in the system accurately.
• To handle cash desk in the system accurately and payments received correctly for course.
• registrations/placement test/examination registration and other products/services.
• Daily reconciliation of individual revenue.
• Ensure that all databases and reports are updated and recorded in a timely and accurate manner.
• To provide administrative support, as required, to enable excellent customer experience is delivered to students.

System

• Be proficient in using relevant systems, such as CRM, British Council student registration systems (TCMS & OBS) and other IT systems or platforms used to ensure smooth operation of the British Council.

Product & Offer Knowledge

• To acquire and maintain an excellent level of product knowledge at all times by attending product training and observing classes.
• To acquire and maintain an excellent level of pricing, discounting and offer knowledge at all times through briefing and attending professional development and skills programmes.

Data collection and reporting

• To input Teaching Centre data, following British Council guidelines, in the relevant systems and ensure that all databases and reports are updated and recorded in a timely and accurate manner.

Housekeeping

• To ensure British Council promotional materials in public areas are up-to-date and professionally displayed with adequate copies.
• To monitor equipment and furniture in the front of house to ensure they are in good working order/condition.
• To ensure the front of house is well organised and tidy, meeting British Council’s health and safety guidelines.

General

• Comply with the Standing Operating Procedures (SOP) as per the job requirement
• Any other duties as assigned by the Line Manager
• Attendance at regular professional development, training and skills programmes as required
• Full engagement with the performance management programme (PMPD)
• Participate in projects as agreed in Performance Agreement
• Attend and/or complete all British Council mandatory e-learning modules.

Other Responsibilities and Duties

• As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues from time to time in tasks that ensure the smooth running of the Centre. This may include covering duties at any of the branches of British Council Singapore. This may also include participation at Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch and Examination Promotions, for example.
• Provide participate and/or provide sales support in all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre.

Role specific knowledge and experience

Essential

• At least 6 months work experience in a B2C customer management and/or sales environment.

Desirable

• Experience within the education sector
• Experience of working with CRM systems (Salesforce preferred)

Requirements

• Having qualification Diploma/Degree in Marketing/Sales or Business Management
• Good written and oral communication skills in English (Interview and IELTS (or equivalent) score of 6.5 or above.
• Good written and oral communication skills in Mandarin is an advantage.
• The successful candidate will work a 5-day week on a shift system from Monday to Sunday. Evening and weekend work are required on a regular basis.

Locally Recruited

• Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Job Summary

The Executive – Procurement supports the development of procurement strategies by monitoring inventory movement and reconciling supplies with established procedures. He/She performs forecasting, material planning and procurement functions in line with regulatory requirements, and supports vendor management based on established supplier selection processes and criteria. With a clear understanding of customers’ needs and expectations, the Executive – Procurement enhances service quality by identifying and recommending innovations to improve work processes and systems.

He/she should possess strong interpersonal skills to liaise with internal and external stakeholders to deliver work outcomes. He is also expected to engage in trainings and performance improvement opportunities to meet individual and business key performance indicators.

Job Responsibilities

• Deploy organisation's procurement activities based on established product specifications and customer needs in accordance to company’s ESG guidelines and policies.
• Continuous review and leverage on the e-procurement systems to streamline the supplier selection process, improve compliance and strengthen risk management in accordance with company’s ESG guidelines and policies.
• Verify inventory needs by gathering inventory-related information from customers to determine customer requirements.
• Address customer dissatisfaction of products, service standards while working with relevant parties to resolve issues in support of company’s supply chain operations.
• Engage in On-Job Training (OJT) and performance improvement opportunities.
• Identify trends and patterns in business performance data using basic data analytics tools.
• Support implementation of safety, health and corporate governance standards and procedures.
• File electronic and hardcopy documents according to standard procedures and requirements.

Job Requirements

• Bachelor’s Degree in Procurement /Logistics/Supply Chain Management or equivalent certifications/professional qualifications (with minimum of 2 years of relevant experience in procurement and purchasing will be preferred)
• Diploma (with minimum relevant working experience in procurement and purchasing of 4 years)
• 2-4 years of relevant working experience in procurement and purchasing will be preferred.
• Possesses strong communication (verbal & written) and interpersonal skills.
• Possesses strong customer orientation and customer relationship mindset.
• Independent working trait with strong decision making and problem-solving skills.
• Proficient in use of MS Office Applications / Microsoft Power Platform Applications.
• Knowledge of SAP will be an added advantage.

The appointee will be part of the SPiNOFF team and be responsible for duties primarily related to SPiNOFF student's finance and SPiNOFF events.

Responsibilities:-

· Be the first point of contact for SPiNOFF Students regarding finance-related matters

· Provide administrative support in the SPiNOFF Small Project Fund initiatives

· Work with students to ensure timely submission of their monthly general ledgers and ensure that the ledgers submitted are filled in accurately and according to the receipts/ invoices submitted

· Work with the SP Finance team on the new finance process and updates (if any)

· Prepare monthly reports and updates on the student team’s finance submissions

· Provide support in the planning and coordination of SPiNOFF events and initiatives

· Provide on-the-ground operation support for SPiNOFF events and initiatives

· Any other works which may arise

Requirements:-

• Preferably 2 years of relevant experience, prior experience with finance is an added advantage
• Proficient in MS Office applications (especially Word and Excel)
• Good team player who is self-motivated and can complete tasks within deadlines set
• Able to work independently
• Possess good communication and interpersonal skills
• Possess problem-solving skills

Job Responsibilities

• Provide day-to-day IT support and services to our members for various IT requests.
• Provide reliable and customer orientated IT client services (user help desk, desktop/laptop, MS office, mobile phones, e-mail, printer - including software and hardware) in close alignment with the company.
• Install, upgrade, support and troubleshoot for computer software / hardware and any other authorised equipment.
• Operate and troubleshoot for audio and video equipment and act as the main AV support for any events and meetings.
• Managing of IT Assets, software licenses.
• Works with vendor support contacts to resolve technical issues within the desktop environment.
• Ensure on call support for critical IT services work with relevant resolver group.
• Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.
• Other adhoc duties assigned by supervisor.

Job Requirements

• Bachelor Degree or above in IT related field.
• Minimum 3 years relevant experience in IT Support / technical support.
• Good technical skills in windows based client environments with the respected support tools (remote desktop).
• Experience on MS365 Online Application support - include Office, OneDrive, Outlook, SharePoint, Teams and Modern authentication.
• Good team player with good interpersonal and communication skills

THE OPPORTUNITY

The Senior Executive, ET will have logistical responsibility for several events per year including conferences and meetings of varying scale. This role involves close cooperation with Event Managers and teams and requires ability to multi-task and take the lead when required, as well as being able to work independently on projects in a high-pressured environment.

THE WORK

• Onsite management of virtual, hybrid or physical events across Asia Pacific region.
• Set, communicate, maintain timelines and priorities on project through timeframes, status reporting, emails etc.
• Deliver meetings and events on time, within budget and participating to the realisation of concepts and proposals
• Participate in production and presentation of proposal to clients (concept, creativity, planning, timeline, budget)
• Maintain and develop long-term client relationship by meeting or exceeding client’s expectations
• Responsible for sourcing, negotiating and managing third party vendors and venues across the Asia Pacific region.
• Management of stakeholders and assigned team members, including overall resource planning of roles and responsibilities pre-event and onsite
• Conduct internal pre-program briefings and post-program debriefings, including briefing and debriefings.
• Final reconciliation (operational and financial) of all projects handled

THE CONNECTION

• The Senior Executive, ET reports to the Director, Experiential.
• The Senior Executive, ET works in direct contact with the client, reporting, consulting, and communicating to ensure that the client is aware and satisfied of the progress.

THE MUST HAVE

• Diploma/Degree qualification in Business/Hospitality/Events Management/Marketing/Communications
• Being technologically savvy and comfortable with using new tools or software will be highly advantageous
• Traveling onsite inspections and accompanying events as required
• Good level of project management, organisational and time management skills
• Excellent written and oral communication skills
• Excellent eye for details
• Able to work under pressure and meet multiple deadlines
• Candidates with more experience will be considered at Senior Executive level

THE GOOD TO HAVE

• Fluency in English, additional Asian languages will be a bonus.
• Digital savvy including word processing, spreadsheets, presentation packages and databases, preferably Word, Excel, PowerPoint.
• Familiar with Accelo and Success Factor platforms but not a requirement as training will be provided

ADDITIONAL LOCAL BENEFITS

• Competitive Annual Leave & Birthday Leave.
• Employer paid business Travel Insurance, Medical Unlimited Whitecoat, Dental & Vision and Mental Wellness coverage.
• Employer-paid Group Hospital & Surgical, Outpatient Clinical, Outpatient Specialist & Personal Accident.
• Comprehensive internal L&D portal and opportunities for external courses

Job Responsibility:

1. Sales & Customer Service (including after-sales service)

• Provide excellent product knowledge and customer service; effective selling of both the products and the brand
• Achieve sales targets as assigned
• Liasing with factory on customer's order.
• Closely follow up with customers on after sales service issues

2. Operations / Maintenance

• Implement proper visual merchandising both in the window and booth displays.

3. CRM

• Create records of customers/ prospects for future references
• Maintaining good relationships with existing and prospective customers
• Actively carry out competitor analysis and be updated about latest market trends
• Candidate must possess at least Higher secondary/Pre-U/A level/College, Diploma/Advanced/Higher/Graduate Diploma in any field.
• Required language(s): Chinese, English (in order to maintain good relationships with existing and prospective Chinese speaking customers.)
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably Junior Executive specialized in Sales - Retail/General or equivalent.

The Communications & Advocacy Executive will plan and execute ABLE & ABLESEAS overall communication strategy including internal communications and marketing ABLE & ABLESEAS positioning to stakeholders. The role will also be responsible for managing ABLE’s Volunteer programme.

Responsibilities:

Communications & PR:

1. Review and support corporate marketing / event publicity and branding collaterals to ensure adherence to ABLE & ABLESEAS corporate identity and branding standards, and alignment with corporate mission and messages.

2. Develop and execute effective digital, web and social media marketing and communication efforts.

3. Manage and update corporate website and social media platforms including regular social listening (Instagram, Facebook, LinkedIn, etc.) and provide analysis.

4. Support production of multi-channel corporate marketing / event publicity and branding collaterals including but not limited to information booklets, brochures, posters, banners, presentations and videos.

5. Develop compelling narratives, creatives and engaging content of ABLE clients and caregivers that reinforce ABLE & ABLESEAS mission, purpose and beliefs.

6. Manage and develop a robust content calendar aligned with key church and social services themes as well as national social services events.

7. PR & Media management; organise media interviews and press events; write press releases; compile commentaries and supporting op-eds that articulate ABLE & ABLESEAS respective positions on acquired physical disabilities.

8. Write and organise reports/documents such as annual report; write and create presentation decks.

9. Conduct regular post campaign analysis and evaluation, track and measure effectiveness of campaigns with continual refinement of approach and strategy.

10. Collaborate with other teams in employee engagement and culture building efforts such as organising Townhall and employee meetings.

11. Publish monthly employee newsletter as part of employee engagement.

12. Provide assistance and coordinate corporate functions, events, and activities by providing social media support and photography support at events.

Volunteer Management:

1. Explore, plan and manage all publicity and outreach efforts for volunteer recruitment and engagement initiatives.

2. Screen, plan and coordinate volunteer orientation, including aligning with ABLE’s Integrated Services professionals on client care requirements.

3. Work closely with ABLE’s Corporate Programmes as well as Integrated Services Programmes teams in support of projects for ABLE’s clients and caregivers.

4. Conduct volunteer appreciation and engagement programmes to foster and strengthen ABLE’s pool of volunteers.

5. Manage the volunteer database including ensuring that the Volunteer Management System (VMS) is up-to-date.

6. Prepare timely reports and analysis on volunteer deployment and participation in ABLE’s initiatives.

Any other duties as assigned by the Community Engagement & Partnerships Manager.

Requirements:

o At least 2-3 years of experience in a marketing / communications role.

o Diploma/ Degree in Mass Communications/Marketing/Business Administration or related field.

o Knowledge and understanding of communication practices and techniques including in social media, such as but not limited to Facebook/Instagram/LinkedIn.

o Possess excellent written and verbal communication skills.

o Possess strong analytical skills and data-driven thinking.

o Meticulous with an eye for details, sensitive to typography, colour and design trend in collateral productions.

o Skills in visual, video editing and photography will be an advantage.

o Proficient in MS Office Applications and Adobe Creative Suite (Photoshop, Illustrator, InDesign).

o Ability to work under pressure to meet deadlines, proactive, enthusiastic, self-motived and result oriented.

o Possess problem solving skills.

o Adaptable team player, able to work independently in a fast-paced environment.

o Possess excellent interpersonal skills with the ability to manage cross-functionally and handle multiple tasks.

o Growth mindset, willingness to learn and open to new ways of doing things.

o Experience in Social Services sector, volunteer management will be an advantage.

Job Summary :

You will be responsible for providing support in accounts,admins, and HR-related work.

Job Responsibilities:

• Prepare monthly reconciliation of various transactions for accounting reporting purposes.
• Assist in month-end closing and reconciliation of daily, monthly and yearly transactions
• Manage accounts receivables and accounts payables functions
• Prepare bank reconciliation on weekly basis
• Support all audit-related matters including preparation of audit schedules, attend to audit queries, and provide information required.
• Handling monthly staff expenses claim for Singapore and India office.
• Assist in HR matters (Work pass application process, employee hiring, conduct interview, advertising, air ticket booking and etc)
• Assist on any ad-hoc accounts or administration duties

Job Requirements:

• Bachelor Degree / Diploma in Finance, Accountancy or other equivalents, or professional degrees
• Minimum 1 years of accounting/finance working experience.
• Resourceful individual and able to handle multiple tasks.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Ability to work independently and take initiative with strong time management skills.

This role involves responsibilities related to administrative task of a Merchandiser and oversee inventory management processes.

Business Reports

• Generate sales, marketing and merchandising related reports regularly as stipulated by Company and Franchisor, as well as when required from time to time.
• Analyze sales and profit performance on regular basis by SKU, stock level monitoring, identify and monitor on slow moving / promotional & bestselling stocks.

Inventory – Shipment and Stock Management

• Maintain proper and accurate management of stocks status in all stores and system.
• Communicate and coordinate with 3rd party logistics on delivery and shipment PO, stock issues and discrepancy.
• Monitor logistics cost includes warehouse and delivery charges.
• Take charge of annual stock-take process.

Purchase Order and SKU Maintenance

• Creates Product Code and Purchase Order.
• Update images for Online and Promotion Price.
• Setup PWP and GWO Promotion code.
• Upload PO and follow-up with 3rd party logistics on shipment delivery status.
• Upload / Update prices data and other information by SKU from time to time.
• Assist Country Manager in procuring seasonal merchandise to ensure an optimal product mix is maintained across all stores consistently.

Others

• To implement and provide support to Country Manager and Marketing on tactical promotion planning.
• Assist Country Manager on any other sales and merchandising functions that may arise from time to time.
• Work closely with Marketing on new season launch, VM/window plan, and in-store display setup.

REQUIREMENTS:

• Minimum 1-2 years of retail work experience
• Knowledge of WMS is an added advantage
• Proficient in MS Excel
• Meticulous and multi-tasking
• Has good initiative and organizational skills
• Able to work independent, yet a team player to develop great relations with co-workers
• Good interpersonal, coordination & communication skills
• Able to communicate with Mandarin speaking frontline staff
• Require to travel to stores, primarily located in town, as and when necessary or periodically.

Job Description & Requirements

• Skills - Workday Accounting software
• Data analytics tools like Tableau
• Fixed Asset
• Completion Bonus: 1 month

Responsibilities:

• Assist in the management of accounts payable, staff claims, treasury, heritage materials and fixed asset management
• Reconcile balance sheet accounts with timely resolution of reconciling items
• Assist in the management of access rights for financial system and participate in key system enhancement and integration to ensure robust and reliable financial systems.
• Support in the formulation and review of policies, procedures and internal
• controls to ensure efficient and effective management and accounting of payments and fixed assets.
• Engage and provide advice to relevant internal and external stakeholders on financial matters.

Requirements:

• Degree in Accountancy or relevant professional accounting
• 2 to 3 years of relevant experience in Finance.
• Skills - Workday Accounting software
• Data analytics tools like Tableauwill be an advantage.

send your cv to [email protected]

Job Responsibilities:

• Immediate handling of incoming purchase orders from vessels
• Send orders to relevant suppliers for quotations
• To negotiate prices and order follow up with suppliers
• Evaluate incoming quotations and confirm to choose supplier after approval by Superintendent/Technical Manager or higher authority
• To liaise closely with warehouse, and suppliers and to ensure on-time delivery
• Give forwarding instructions to the supplier
• Keep the vessels and Vessel Managers updated about deliveries
• Contact with vessel’s port agents
• Custom Clearance
• Make necessary formal bookings for service and repairs based on the practical arrangements made by the Vessel Manager
• Maintained and update supplier’s database on various platforms.

Job Requirements:

• Diploma holder in a related field/discipline
• A self-motivated individual with a minimum 3 years experience in marine industries is a MUST
• Possess initiative and able to multi-task
• Resourceful with good negotiation skills
• Tech Savvy, adaptable to working with ERP

Salary offer will be commensurate to experience

Company information

Registration No.

201512677E

Job Summary:

• Salary up to $4,000 + AWS + Average 2.5 Months VB
• Working Location: Central
• 5 days working day

Job Responsibilities:

• To work closely with team manager and be responsible for planning, packaging and marketing revenue channels, across platforms and sites
• To drive partnerships and collaborations to bring iconic, thematic or first ever events into Mall.
• Generate sales leads thru cold calling, responding to new enquiries, under assigned industries/categories and collaborating and partnering with media and event agencies and third parties
• To achieve year-on-year increase in revenue through meaningful and value driven solutions in offering a diverse reach of our shoppers for advertisers and brands.
• Proactive in generating new ideas, in being innovative
• Support with marketing and management of ad site bookings / renewals, for both onsite and digital platforms
• Be key liaison personnel for client account management, including the clearance of concept, content and creative for revenue channels
• Assist in all enquiries and subsequent follow ups with vendors on maintenance operatable requirements in the mall
• Follow up with onboarding of new tenants
• Knowledge on digital marketing, including understanding analytics and able to provide recommendations will be a bonus

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

The E-Commerce Executive role at Michael Trio involves dynamic work in account management and online content management for key E-commerce platforms. The ideal candidate will be comfortable working independently, exhibiting dynamism, and maintaining excellent organizational skills.

This role will be highly collaborative, working closely with the retail/marketplace, marketing, onsite, finance, and merchandising teams. It’s an excellent role for someone who wants exposure across the entire ecommerce business.

Account Management:

• Ensure proper setup of operations in channel management and partnership with key platforms (Lazada, Shopee, Zalora, TikTok, etc.).
• Manage daily campaign calendar.
• Develop and implement sales & marketing strategies for revenue generation.
• Manage reporting of sales and projected sales/margin forecasts.
• Liaise with e-Commerce partners, building relationships, and advising on strategies.
• Monitor and respond to customer queries across all platforms.

Online Content:

• Ensure accurate product images and optimized product titles/descriptions.
• Oversee end-to-end e-Commerce performance.
• Formulate and execute digital marketing initiatives, including on-site activities and social media.
• Conceptualize and produce digital content ideas.

Experience:

• 1-2 years of online retail experience with experience in workflow, project and vendor management .
• Excellent verbal, written and interpersonal communications skills.
• Excellent time management and organization skills with the ability to multi-task in a fast-paced environment.
• Strong attention to detail.
• Strong problem-solving skills.

Job description

- Generate invoices and maintain proper records of invoices.

- Work closely with operations to invoice customers promptly and accurately.

- Perform administrative/billing duties.

- Fleet management for channel summon to proper channel & vehicle accident management

- Prepare staff deduction form

- Support operations admin work to book delivery slots.

- Ad-hoc duties as assigned.

Job Requirements

- Proficient in MS office

- Detail- oriented, positive attitude and willing to learn

- Ability to multi-task, prioritize, and manage time effectively

- Able to work in 5 days work week

- Entry levels are welcome to apply

- Ability to start work within short notice

Job Description:

• To provide cost and retail prices and further information to our service department
• Attending to our Customer Service Advisors (CSA) and technicians' enquires and requests for spare parts over the counter.
• To raise parts ordering request forms for customers’ cars as requested by service CSA and technicians via our Enterprise Resource Planning (ERP) software
• To request permission from Manager, Workshop to increase the stocking level of certain spare parts based on stock movement
• Identifying and ensuring correct parts are issued out to our technicians for repair works at our workshop as well as ensuring all parts issued out are properly documented and invoiced via our ERP software
• Keeping records of all ordered / special ordered parts and ensuring parts ordered are properly and timely issued to the requestor
• Staying in contact with our Service and Body/Paint Shop personnel for spare parts ordering and delivery dates
• Update/inform CSA, and Workshop Controller when specially ordered spare parts have arrived
• To identify and update records on returned spare parts that have already been charged out and to check that the returned spare parts are in good condition for future sales/usage
• Managing our vendors, maintaining good relationships, and ensuring that the prices quoted are competitive
• Ensure supply chain reliability by proactively searching for new vendors
• Handle spare parts procurements in a timely manner by liaising with the supply chain team
• Manage the spare parts store, ensuring that spare parts are stored in their correct location, etc
• Ensure tidiness and cleanliness of spare parts stores and the surrounding areas
• To carry out other duties that may be assigned from time to time by the management

Requirements:

• Minimum NITEC/Diploma in any field of studies
• At least 3 years of relevant working experience in the motor industry
• Must be knowledgeable in motor vehicle spare parts
• Proactive and strong team player with initiative
• Experienced in supporting workshop operations and customers
• Working knowledge in Microsoft Word and Excel

Salary range: S$3,300 - S$3,500

Starting date: Immediate

AWARE, Singapore's leading gender equality advocacy group, is hiring a communications executive to join our Advocacy, Research, and Communications (ARC) team. In this role, you'll play a key role in writing compelling stories and engaging content that inspires action and drives donations through social media and fundraising channels. You'll have the opportunity to learn from experienced professionals, work on impactful projects, and contribute to AWARE's success.

What you’ll do:

• Together with the senior communications manager, you will help execute a strategic social media plan aligned with fundraising goals and brand guidelines
• You will help create engaging and informative content for various platforms (e.g., Facebook, Instagram, TikTok), including designing posts, writing stories, and creating videos
• You will be responsible for monitoring and analysing social media performance, adjusting strategies as needed, and reporting on results
• You will also manage community engagement by responding to comments, messages, and questions in a timely and professional manner
• You will support AWARE’s fundraising efforts by writing persuasive and action-oriented copy for our social media, email campaigns, newsletters, and direct mail pieces
• Additional Responsibilities:
  • Assist with other communication tasks as needed, such as event promotion, press releases, and internal communications
  • Stay up-to-date on current trends and best practices in social media and fundraising communications
  • Collaborate effectively with other teams to achieve shared goals

Are you the one we're looking for?

• Bachelor's degree in communications, journalism, or a related field (preferred)
• 2-5 years of experience in social media management and/or content writing (including fundraising)
• Excellent written and verbal communication skills
• Strong understanding of social media platforms and best practices
• Creativity, initiative, and the ability to work independently
• Strong belief in gender equality and the values of AWARE

Please note that, due to the large number of applications, only shortlisted applicants will be contacted for an interview. If you have any questions about this position, please email [email protected].

Scope:

The Account Executive is responsible for the coordination of advertising campaigns and communicating clearly to all who are involved. This includes managing administrative and campaign work and ensuring that advertising projects are completed on time and on budget.

Responsibilities:

• Meet and liaise with clients to discuss and identify their advertising requirements
• Work with team to devise an advertising campaign that meets the client's brief and budget
• Present, alongside team (particularly the account manager), the campaign ideas and budget to the client
• Work with the account manager to brief media, creative and research staff, and assist with the formulation of marketing strategies
• Liaise with, and act as the link between, the client and team by maintaining regular contact with both, ensuring that communication flows effectively
• Negotiate with clients and team about the details of campaigns
• Present creative work to clients for approval or modification
• Handle budgets, manage campaign costs and invoice clients
• Write client reports
• Monitor the effectiveness of campaigns
• Undertake administration tasks
• Arrange and attend meetings
• Make 'pitches', along with team, to try to win new business for the agency

Required Skills & Preferred Qualifications:

• Account Executive – possess relevant internship experience
• An independent and tenacious worker
• Meticulous and able to think of solutions to problems
• Possess excellent communication and interpersonal skills.
• Good client management and presentation skills
• Knowledge of multimedia and current technologies
• Excellent at understanding timing and budget limitations while pushing a project along, keeping everyone on track and informed

Location : Near Farrer Park MRT

Salary : $2800 - $3300

Working hours : 8.30am to 6.00pm /5days

Requirements:

Trained in accounting or payroll and compensation benefits

Proactive attitude and ability to diagnose the issues and propose solutions

Proficient in Microsoft Excel

Experience in using SAP system would be an advantage

Diploma in accounting /HR

Send your Cv to [email protected]

Responsibilities

• Filing
• Preparation of legal documents and opening of conveyancing cases. Working closely with the sales team in ensuring smooth completion of transactions.
• Communication
• Liaising with Agents, Brokers, clients and related parties for further verification and clarification.
• Data Collection
• Administrative support in requesting and retrieving of necessary documents.
• Scheduling of Appointment
• Setting up of appointment for client to sign legal documents with the Solicitor as well as monitoring deadlines.
• Bank notices

Requirements

• Meticulous, well-organised and good time management.
• Able to work long hours (if required).
• Able to work both independently and as a team.

Interested candidates are invited to apply online. Only shortlisted candidates will be notified. Thank you for applying.

Location - Centre

Contract - 6months (Investment Banking)

Working Hour – 9am to 6pm /5days

Salary - $4000 - $6000

Responsibilities:

• Directly supports the Level Manager and Visiting Directors and generally supports an entire department.
• Coordinates all aspects of executive-level manager appointments, meetings, receptions, and conference calls
• Coordinates travel arrangements; prepares and distributes schedules/agendas for travel, and tracks expense reports
• Handle confidential company and employee information
• Assists in ad-hoc reports on special projects as needed

Requirements:

• Bachelor’s/University degree
• 5 Years of experience from EA or Administrator in a Banking environment
• Highly proficient in Microsoft Office
• Consistently demonstrates clear and concise written and verbal communication skills

Send your resume to [email protected]

Job Responsibilities:

- Perform data entries, prepare and assist in day-to-day finance related work consisting of AP & AR.

- Assist full set accounts, monthly finance closing, journal entries, schedules and bank reconciliation.

- Handles inter-companies’ transactions.

- Prepare and file GST Returns.

- Ensure accuracy and integrity of financial records and accounts.

- Any other Ad-Hoc duties to be assigned.

Job Requirement:

- Minimum diploma in accountancy/finance or equivalent

- At least 2 years of relevant experience.

Responsibilites

• Understand KLASS products and services and contribute to sales pipeline by identifying and pursuing B2B opportunities via calls, networking, referrals, and community events

• Maintaining a healthy relationship with the clients

• Execute marketing strategies and plans to promote company profile to attract customers and potential recruits in the industry

• Manage and grow marketing channels, including email and networks, CRM platform, social media platforms, and website

• Generate creative marketing content to engage audience and maintain online presence of the company

• Conduct market research and analysis on technology companies and products

Requirements

• Diploma with at least 2 years of work experience in a sales, marketing or events role

• Good interpersonal and relationship-building skills

• Excellent design, writing, oral communication and presentation skills

• Possess high interest in latest technology trends

• Willing to learn and work in a team environment

• Well versed in design and image/video editing software

Preferred Skills

• Strong portfolio with demonstrated design projects and aesthetic skills

• Excellent Microsoft Office skills

• Have a positive, proactive ‘can do’ attitude and result-driven

• Possess excellent convincing abilities

• Confident, dynamic, and creative

• Familiar with WordPress or similar CMS

What we Offers

· Competitive salary, bonuses and attractive benefits

· A flat hierarchy with minimal bureaucracy. All technical leads are also hands-on.

· Freedom to pursue your interests (within reason).

· Learning opportunities through courses, seminars and conferences

· A stable working environment

· Flexible working hours

· A chance to make a real difference to society through your work

Job Description

• Update supplier documents and conduct supplier evaluation
• Establish and update product specification and artwork verification. Ensure compliance of product formulations, product labels and health claims
• Responsible for shelf-life validation and NIP testing
• Provide technical information and support to other departments and customers’ request
• Assist in the implementation of food safety and quality systems and audits
• Any other duties assigned by QA manager

Job Requirements

• Diploma /Degree in Food Science or relevant field or equivalent work experience
• Strong attention to detail and accuracy in documentation
• Ability to meet deadlines and work efficiently
• Able to work independently with minimal supervision

About DDB Group Singapore – With a focus on innovative marketing, DDB Group Singapore builds brands and business with its specialised divisions: DDB, Tribal Worldwide (digital), TracyLocke (shopper marketing), Track (e-commerce, data and CRM) and TellingStories (film and content). DDB Group Singapore is also the regional hub agency for DDB Asia. It is part of the DDB Worldwide communications network – the fourth largest communications network in the world, with more than 200 offices in over 90 countries.

Key Responsibilities:

• Ensure timely and smooth execution of integrated communications initiatives
• Strengthen and expand relationship with key clients, including recommending solutions
• Ensure accurate accounting and management of inventory and assets where necessary
• Supports an Account Director with project development, coordination and end-to-end execution
• Compliance – ensure operation integrity by adhering to all global and regional processes, standards and practices in all aspects of the business
• Ensure timelines are met and aligned with agency resources efficiently and ensure deliverables
• Assist in scheduling meetings with both internal and external stakeholders
• Assist in community management of social channels

Required Skills & Preferred Qualifications:

• Strong client facing and ability to manage several stakeholders
• Possess a meticulous aptitude and strives to be detailed and process-focused
• Excellent project management skills
• Possess a team-orientated mindset and is committed to the success of the team
• Open to feedback and acts on it accordingly and quickly
• Has enthusiasm, energy and a can-do attitude
• Previous experience in marketing services or relevant communications role is a plus

Interested applicants, please send your resumes to [email protected]indicating current and expected salaries.