Working Location: Changi Business Park

Responsibilities
• Participate in UAT for projects within the department
• Manage tenancy agreements for expatriates which includes new applications and renewal
• Process claims on Travel Expense, Entertainment & Gift expense and other miscellaneous claims
• Checking of invoices and inputting of expense payment into systems
• Daily verification and EOD reconciliation between systems
• Prepare monthly and ad-hoc reports
• Process incoming swift messages and constructing of outgoing swift messages
• Updating of EMS database
• Reconciliation and monitoring of cash card balance, petrol card transactions and overtime for company drivers
• Ad hoc duties as assigned

Requirement
• Diploma/ Degree's holder in any discipline
• Previous working experiences as Admin and Account Payable are preferred
• Proficient in Microsoft Office applications
• A strong and driven team player

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Job Responsibilities:

· Provide of admin support to internal team for daily BAU matters

· Data entry

· Ensure accurate input of data into system

· Assist with presentation slides, compliance documents and daily/monthly reports

· Doing of market research and analysis and providing recommendations to internal stakeholder/ team members

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum GCE "A" Levels

· Minimum 1 years of relevant experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

• Data entry
• Assist with account opening administrative work
• Open, staple, sort and scan forms in mailroom
• Administrative support for daily operations.

Requirements

• No experience required as training will be provided
• Able to commence work within short notice

[Joy Yeow Zhi Qian]

[Personnel EA Registration Number: R2096261]

Recruit Express Pte Ltd EA Licence No: 99C4599

· Position: Admin Assistant/Executive (Back-End Administration/Paperwork)

· Location: Raffles Quay

· Working hours: Monday to Friday (8.45am - 6pm)

· Salary (commensurate with experience): Up to $3,500 + AWS + Performance Bonus + 16 Days AL + Flexi Benefits

· Duration: Permanent

· Industry: Insurance Broking

Main Responsibilities:

· Cover daily administrative duties and data entry work

· Monitor and review of policy claims

· Assist the broking executives regarding administrative documents and duties

· Any other ad-hoc duties assigned

Requirements:

· At least Diploma in any discipline

· Proficient with Microsoft Office (Excel/Word, etc)

· At least 1 year of administrative experience

· Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Summary:

• Basic Salary: $2,000 to $3,000

• Yearly Performance Bonus (up to 2 Months)

• Annual Leave and Paid Sick Leave

• Working Hours: Mon to Fri (9am to 6pm) & Alt. Sat (9am to 12.30pm)

• Location: Loyang Way

• Plenty of opportunities for career progression

Responsibilities:

• Invoicing: Generate and send invoices to customers or clients for goods or services rendered.

• Payment Processing: Receive and record payments from customers. Ensure payments are accurately applied to customer accounts.

• Collections: Follow up on overdue payments and outstanding invoices. Send reminders and statements to customers regarding their outstanding balances.

• Dispute Resolution: Address and resolve any billing or payment disputes with customers.

• Compliance: Ensure compliance with legal and regulatory requirements related to credit management.

• Recruitment: Assist in recruitment processes, including posting job openings and scheduling interviews.

• HR: Assist in onboarding and orientation of new employees. Handle basic HR queries

• Purchasing: Assist in sourcing and purchasing goods and services. Process purchase orders and ensure timely deliveries

Requirements:

• Preferably with at least 1 year of relevant working experience

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Sooi Jia Hui Agnes

Reg No: R23113053

MCI Career Services Pte Ltd

EA Licence:06C2859

The Opportunity

• Opportunity to work with an Established Hospital! Providing user support on new clinical systems for the medical staff, training will be provided.
• 5 days office hour (On call support duty and shift hours support base on rostering)
• No experience is welcome to apply!
• Someone working in healthcare or hospital environment before welcome to apply!

Job Description:

• Provide clinical support for clinical systems
• Provide both on-site and off-site clinical support to the end-users
• Assist users through the problem-solving process
• Participate in testing clinical systems for implementation
• Gather feedbacks to improve the clinical systems
• Conduct and facilitate users training session
• Provide 24 x 7 on-call application support to users

The Talent:

• Nitec or Diploma in a healthcare discipline (nursing, allied health, medicine)
• Min 1-year continuous clinical experience in any healthcare organization
• Customer service experience will be added advantage

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Job Responsibilities:

• Provide new hires set up including face biometrics and tracking
• Support human resources admin support like Online Foreign Worker Address Service (OFWAS)
• Work with Operations on uniform issuance for new hires
• Support total company training registrations and any related HR operations/ administration duties
• Support employee engagement activities and planning together with the Head of HR
• Propose ideas and execution of corporate events
• Support Townhalls and any relevant office events and initiatives
• Provide secretarial support and manage top management calendar and meetings
• Support travel arrangements and local & overseas claims
• Support management presentation and reporting
• Receive guests and manage the phone system with good telephone etiquette
• Manage office, including purchases, inventory management and office upkeep, season parking, landlord management, mail management, and local & overseas delivery
• Provide facilities management support
• Be the main point of contact for general vendor management relating to admin like FCM and any relevant office vendors
• Follow the company's health, safety and security procedures including reporting any incident in the office to the Head of HSE and Head of Human Resources
• Maintain safe personal presentation standards in the office including as the appointed Fire Warden and First Aider for office

Job Requirements:

• Minimum 3 years of related experience
• Diploma above qualification or relevant working experience
• Good phone etiquette and communication skills
• Ability to be resourceful, self-motivated and proactive in dealing with issues that may arise
• Proficient in office applications
• Ability to work in a team and independently
• Ability to maintain confidentiality of data and information

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy/). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

• Assist classrooms with setup and attendance.
• Coordinate program logistics, room bookings, and catering.
• Handle procurement, purchases, and quote invitations.
• Manage activities and invigilation duties.
• Report faults and perform additional tasks as needed.

Requirements:

• Minimum Diploma holder with at least 1 year of relevant work experience.
• Proficient in Audio Visual Equipment, MS Office

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Admin Assistant (West, No EXP Welcome)

Salary: Up to $2200 + AWS & VB
Workday/time: Monday-Friday, Office Hours & Alternate Saturday Half Day
Location: Tuas Crescent (Shuttle Bus provided at MRT)

Responsibilities:
• Perform data entry and filling of documents
• Update container movement to the system
• Handle payment and issue receipt
• Liaise with external parties to ensure smooth operations
• Other adhoc duties as assigned

Requirement:
• With Admin experience has added advantage.
• No experience is welcome as well (Training provided)

You may email your resume to [email protected] or whatsapp wa.me/6590066657 for more information.

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
Lee Ming Hui (Reg No. R21102976)

Responsibilities

• Answering and directing phone calls and emails promptly and professionally.
• Coordinating communication between internal teams and external partners.
• Greeting and assisting office visitors, ensuring a positive and welcoming experience.
• Directing visitors to designated meeting areas and providing necessary information.
• Building and maintaining spreadsheets, presentations, and other documents for leadership staff.
• Assisting with data entry, record-keeping, and document organization.
• Applying for and renewing business licenses from relevant authorities.
• Keeping track of license expiration dates and ensuring timely renewals.
• Collaborating with team members on various projects as assigned.
• Managing and organizing project-related documentation.

Requirements

• Diploma and above
• At least 3 years of relevant experience
• Yearly contract basic

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About the Company

Bike Choice Singapore is a dynamic new player in the motorcycle trade, offering customers an exceptional purchasing experience. As a subsidiary of Car Choice Singapore – one of Singapore’s largest full-suite car dealerships – we are proud of our lineage and impressive track record of providing exceptional service to our customers.

Bike Choice Singapore is poised to shake up the motorcycle industry with unmatched standards of sincere customer care and attention that our parent company is famous for, regardless whether you are purchasing brand-new, pre-owned, or even leasing your dream bike.

Whether you're a seasoned rider or a newcomer to the world of motorcycles, Bike Choice Singapore will help you – the discerning customer – make the very best choice.

Mission & Vision: Driving Progress

• Mission: Redefine car buying, nurturing long-term relationships, and ownership.
• Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

1. People-Centric: Elevating customer experiences, empowering staff.
2. Transparent & Genuine: Delivering clear, systemic information.
3. Ethical Excellence: Upholding the highest ethical standards.

Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Assist in preparation of sales agreements, invoices, billings, and documentation for sales and financing transactions
• Support sales and accounting departments to ensure successful sales and financing transactions
• Update administrative data in systems and maintain records of such data, including general record keeping and filing duties
• Manage bank book through recording financial inflows and outflows for bank reconciliation and daily reporting and forecasting for payments and deductions
• Provide internal stakeholders with necessary administrative support and undertake any ad-hoc duties as assigned

Skills Required

• Proficient in English/Chinese
• Proficient in MS Office and computerized accounting systems
• Possess good interpersonal and communication skill

Other Requirements

• Meticulous and able to multi-task
• Team player with positive work attitude
• Singaporean, prior experience in the automotive industry will be an added advantage

Estimated Salary: $2000 to $3000

Handle day-to-day Invoicing & Accounts Payables and add hoc basis

Assist to obtain approvals from dept heads on Invoices for purchases/billing requests before

preparing payments/invoices

Follow up Purchase Orders

Clarify and follow up discrepancies with vendors, cs, site personnel

Weekly particular management report for manager review

Assist Accounts Manager

Handle project site petty cash claim and staff claim

Record Daily Site matters transaction

Any other accounts related duties

Prepare Receipt Voucher and Payment Voucher

Copies of vouchers, invoice or correspondence necessary for files

Record Inventory and orders

Assist in daily payment for workers including allowance

Assist with daily add hoc basis as assigned

Working days: 5 days
Working hours: 8am-5.30pm (Mon-Thu), 8am-5pm (Fri)
Salary: $2000 - $2300
Location: Kaki Bukit

Responsibilities:

• Providing administrative and documentation support to the sales team
• Read and understand orders – to ensure it can be fulfilled smoothly.
• To ensure orders are placed correctly and timely.
• Keep track the delivery status of orders regularly to avoid late penalty.
• Respond effectively and efficiently to customer’s inquiries.
• Follow up with factory about the delivery schedule, technical clarification and documentation
• Maintain & update filing and database system regularly – QTN / Sales
• Support day-to-day operations – Prepare Proforma Invoice, follow up deposit/advance payment, shipping instruction and shipping documents.
• Prepare and apply of Certificate of Origin
• Any other ad-hoc duties as required.

Requirements:

• Relevant working experience.

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Job scope:

• Manage work pass application and renewal
• Maintains accurate and up-to-date human resource files, records, and documentation
• Process payroll using payroll calculation tools
• Submit statutory claims - NSmen, Maternity, Childcare Leave
• Supports employment area with scheduling interviews
• Assist in documentation and filing
• Preparing and sending out of invoices
• Following up on accounts receivables
• Office General Administration works
• Other ad-hoc duties
• Traning provided

Job requirements

• Diploma / Degree in Human resource
• Entry level applicants are welcome
• Excellent communication skills, both verbal and written in English
• Excellent inter-personal skills and the ability to build strong working relationships across organisation
• Meticulous approach to tasks, with strong attention to detail
• Ability to handle sensitive information, always maintaining confidentiality

Job Description

We are looking for a self-motivated Finance and HR Executive. You have the chance to be one of our core team to implement systems and procedures to corporatise our business.

Our business includes a retail segment with 2 retail chains selling fast moving consumer goods and religious products, a property rental segment and a direct selling segment.

Responsibilities:

Accounting, General Admin Functions

• Responsible for the full set accounts and day-to-day accounting.
• Perform bookkeeping general ledger, AP, cash management, and bank reconciliation
• Ensure all accounting records are kept up-to-date and maintained promptly and accurately
• Handle all regulatory submissions including GST returns
• Process payments to suppliers
• Liaise with the external auditor and tax agents
• Report to the Directors and handle ad-hoc assignments.

HR Functions

• Responsible for full spectrum of HR function
• Responsible in payroll process, claims expenses, and other related matters
• Manage recruitment cycle including sourcing, arrange for interview, and salary proposal
• Process Work pass application, renewable and cancellation
• Coordinate with insurance agents with regards to cancellation, renewal, new coverage of insurances

Requirements:

• ACCA/Diploma in Accounting or equivalent with 2 years of relevant work experience
• Possess knowledge in GST, Local Tax Regulations, and Singapore Financial Reporting Standards (FRS)
• Self -motivated. well organized, meticulous, and able to multi-task
• Ability to converse and liaise with external English and Chinese speaking vendors and suppliers

Job Scope:

• Support Senior Manager, Organisation Development in delivering initiatives that help to shape and deliver continuous programmes for change.
• Support the development of a learning culture that promotes that ongoing development of staff and collaboration between teams.
• Perform administration, course registration, funding strategies, training bonds and logistics support
• Plan and develop pool of credible training and/or service providers.
• All other ad-hoc duties assigned

Requirements:

• ITE/Diploma/ Bachelor in Human Resource Management and other related studies
• Minimum 2 years of experience in Human Resource/ Learning and Organisation Development
• Proficient with MS Office

Location:

National Stadium (Stadium MRT)

Working Hours:

Mon to Fri: 830am – 6pm

Salary:

$11/hr

Contract Duration:

1 Year

Our Client:

A prominent Japanese Trading & Investment company, recognized as a leader in various industries, is currently seeking a Senior Administrative Executive to join their growing team in their Singapore office. Known for maintaining a stable and robust market presence, the company has demonstrated consistent strength in its products over the years.

The Responsibilities:

• Manage the CAO and CFO’s calendar, scheduling meetings, appointments through close communication with all stakeholders including but not limited to external stakeholders, ensuring efficient time management
• Coordinate meetings and conference calls, preparing agendas and distributing materials
• Manage travel arrangements, booking reservations, coordinating logistics, and handling claims reimbursements
• Research and gather information on various topics to support Management’s decision-making process
• Liaise with internal and external stakeholders located in Japan or in Asia and Oceania Region
• Proactively anticipate the CAO and CFO’s needs and take initiative to address them independently
• Support the Corporate Planning & Coordination department to draft and prepare professional documents, presentations, or reports as assigned
• Organize, plan, and perform other administrative duties as assigned

The Requirements:

• Minimum 2 years’ relevant experience as a Secretary or Administration
• Excellent interpersonal and communication skills to address stakeholders’ needs
• He/she must be meticulous and is highly proactive
• Proficiency in Japanese language to liaise with native Japanese-speaking stakeholders for business-related matters
• Proficient in Microsoft Office and SAP

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 102467

-Provide administrative support to the company, such as issuing invoices, sales orders, receipts, and data entry.

-Handles enquiries or appointments promptly through phone, email or message

-Arrange Schedule

-Liase with technicians of the repair quote

-At least 2 Years(s) of experience administrations

-Required language(s): English & Mandarin

-Good interpersonal and communication skill

-Basic Salary + Commission

-13th month salary

-Performance bonus

JOB DESCRIPTION:

• Assist in full recruitment cycle.
• Assist in preparing employment contracts, certification letters and other HR related matters.
• Create and maintain accurate employee leave records in HR System and filling.
• Assist in Payroll Processing
• Knowledge on Employment Law
• Assist in Work permint / pass application, renewal and cancellation of work passes.
• Maintain a good record documents and filling
• Other admin duties as required

ATTRIBUTES:

• Applicant should display a highly committed, willingness to learn and can-do attitude
• Able to multi-task in a dynamic and fast-paced environment
• Team player and able to work independently under tight schedules
• Maintain good relationship with staff from all level

REQUIREMENTS:

• Diploma / Degree in HR / Admin
• Proficient in Microsoft Word and Excel
• Good knowledge on HR system & MOM rules and regulation
• Able to start immediately is an added bonus

• Address and respond to tenants' requests and inquiries in a suitable manner.
• Support in the supervision and monitoring of various building facilities, such as security, parking, and cleaning, among others.

Requirements:

• GCE O level and above.
• At least 2 years of experience in property industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with strictly no office politics and no overtime culture.

We are currently expanding and looking for fresh & energetic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to this posting and we would love to get in touch with you!

Job Scope:

- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency

- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp...etc)

(no cold-calling or anything of that sort!)

- Assist clients in shortlisting and recommending suitable tutor profiles based on their criterias

- Coordinate and arrange 1st tuition lesson for clients and tutors

- Follow-up with any necessary administrative support and after-sales service

- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

- Friendly, Passionate and Energetic Team Player

- Organized and Good Administrative Skills

- Responsible and Strong Work Ethic

- Decent Typing Speed and Computer Skills

- Polite, Patient and Calm Personality

- Able to Commit for Minimum of 1 Year

- Poly & University Fresh Graduates are welcome, no experience required

Salary:

- $2,300 - $3,000/Month + CPF

(Depending on Qualifications & Work Experience)

- Attractive Monthly Team Bonuses ($200-700/month)

- Looking at about $2,500 - $3,700/Month or more after incentives

- Clear Salary Progression, Annual Salary Review (Minimum 10% Increase)

Working Hours:

- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekend

- 9.00am - 6.30pm

- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

- Fun Working Environment

- Casual Working Attire, Relaxed Setting

- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games...etc)

- Company Meals / Outings / Events / Bonding Activities

- Full Leave Benefits: PH, Annual Leave, Sick Leave

- Strictly No Office Politics / Drama

- Great and Enjoyable Company Culture

- Career Progression and Extremely Low Staff Turnover Rate

- New Bright Hill MRT (Brown-Line) at Doorstep of Office

Others:

- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face

- Signing of Non-Compete contract will be required upon successful employment

Roles & Responsibilities:

• Processing of incoming job documents
• Data entry in SAP and Naval Enterprise System or N(ES)
• Creation and updating of monthly reports as necessary
• Ad-hoc financial reports as and when required
• Monthly job closing and generating of billing advices in SAP
• Filing of completed job documents for audits
• Attend to walk-in and telephone enquires in a professional manner
• Follow up with customer on service request
• Work closely with the operation team in daily service arrangement
• Assist operation in daily activity

Requirement

• Experience in Finance/Accounting/SAP
• Prior experience and knowledge of Naval Enterprise System or N(ES)
• skilled in Mirosoft Excel and manipulation of Excel database
• Able to create and submit reports using Mirosoft Office
• Have good knowledge of SAP usage & data entry
• Attention to details, strong communication skill, service minded and can carry out job independently

• Matching documents details with General Ledger
• Review posting and reconcile control accounts from system
• Data entry
• Any other duties

Requirements

• Min O Levels and above
• Possess good knowledge of Ms excel (vlookup / Pivot table / simple formulas)
• Those with simple accounting experience preferred.
• Must have logical thinking and interpret data
• Able to commit from now to end of April 2024

Customer Service & Admin Representative

East / 5 Days

$2500 - $2800

Professionally handling and responding to customer enquiries within the required response time and maintain high level of service

Attend and respond with propose writing to all customers feedback via emails, social media, phone calls and other channels

Take ownership of escalation, corrective actions to resolve customer issues

Maintain a high and consistent level of support quality across various departments

Compile customer feedback and provide advisory to management by generating monthly data

Booking of schedule on installation / delivery

Assist in documenting and reporting quality levels and KPIs

Develop and improve SOP for handling customer complaints

Ad-hoc administrative duties as assigned