Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]

You are responsible for

• Formulating and implementing the Businesses and APAC Zone long-range regulatory strategies and policies.
• Create regulatory awareness level as determined within the organization.
• Enforce simplified yet robust regulatory processes and harmonizes them across the Clusters and Businesses and Markets and Functions; establishing an effective Management Review process, including routine reporting.
• Introduce and implement the necessary regulatory processes and tools required to ensure first time right in submissions.
• Manage compliance to local regulatory requirements across APAC, in addition FDA, EU-MDR regulations and other Regulatory Requirements and as required, guidelines and policies to all products and operations are consistent with those regulations.
• Lead the Planning, generation, and coordination of regulatory submissions for product/solution licensing.
• Proactive stakeholder management in BU.
• Define and implement appropriate regulatory certifications for sites
• Ensures that all products to be released comply with all the relevant safety and environmental policies and regulations by implementing requirements, conditions and enablers in the Business and / or Region/ Zone.
• Establishes operational objectives and work plans, and delegates assignments to subordinates.
• Formulates and recommends (changes to) policies and establishes procedures that affect immediate organization(s)
• Facilitate the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.
• Manages activities of two or more sections or departments.
• Manages local authority engagements.
• Active engagement with the industry forum.

You are a part of

You are part of Growth Region Regulatory team responsible for APAC Zone. Reporting line of this position is to Head of RA Growth Region. You will have exposure to a multitude of medical devices, Business groups and sites and workflow solutions and services. This position partners with business leaders, marketing, quality, and legal among other functional areas where you will guide the related stakeholders in application of all applicable regulatory requirements, ensuring gap analysis, regulatory assessment and impact for a successful regulatory submission and approval in each impacted country.

To succeed in this role, you should have the following skills and experience

• Strong knowledge of appropriate regional and global medical device regulations, requirements and standards.
• 10 years of experience in medical device industry in APAC
• Strong relationship and engagement with local authorities across APAC Zone.
• Experience in assembling the technical documentation files or design dossiers
• Strong project management skills
• Has wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways
• Ability to interpret applicable regulations to ensure compliance in a changing regulatory landscape
• Ability to work nimbly, innovative approach to problem solving
• Ability to work in a matrix organization and being agile
• Strong organizational skills, ability to work on multiple projects, and work effectively in a demanding, time-sensitive environment.
• Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
• Exercises supervision in terms of costs, methods, and staffing.

Reports To: Head of Sales, Local

Job Overview: We are seeking a detail-oriented and proactive Administrative Executive to provide high-level support to Head of Sales and ensure the efficient operation of Local Sales Department. The ideal candidate will be responsible for performing a variety of administrative and clerical tasks.

Key Responsibilities:

Administrative Support:

· Prepare presentations and reports.

· Manage and prioritize incoming communications, including phone calls, emails, and correspondence.

· Handle sensitive information with discretion and professionalism.

Data Management:

· Maintain and organize complex filing systems and databases.

Team Collaboration:

· Collaborate with other departments to facilitate cross-functional projects and initiatives.

· Provide administrative support to other team members as required.

Qualifications:

· Proven experience in an administrative or executive support role, ideally within a similar industry.

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software.

· Exceptional organizational and multitasking abilities.

· Excellent communication skills, both written and verbal.

· Strong problem-solving and decision-making skills.

· Ability to handle high-pressure situations and prioritize tasks effectively.

JOB PURPOSE:

• Responsible for helping organizations prepare and evaluate bids and tenders for valuable contracts
• Coordinate and communicate with all the different stakeholders involved, analyze requirements of a tender and develop key solutions

KEY RESPONSIBILITIES:

• Actively market the Wind Vessel services and gather business intelligence and information in the Offshore Wind market
• To Coordinate, prepare and compile bid submission documents in relation to tendering/bidding activities, tender questionnaires and pre-qualification
• To organise and harness the efforts of all involved departments relating to tendering/bidding activities and contract review
• To assist in contract review to ensure compliance with the Group Policy and commercial management plan
• Co-develop market requirements for current and future services and products by conducting market research
• To furnish all necessary arrangements for meetings by potential customers, brokers, agents, and representatives
• Assist in management and business performance reports to facilitate forecasting, decision making and commercial strategies
• Monitoring and reporting all sales and marketing activities regularly
• Conduct Multi-platform or cross-channel marketing
• Planning and strategizing annual media advertorial and editorial plan, marketing activities and liaising with external agencies for promotional activities
• Organising marketing related activities at domestic and international level such as exhibitions, internal and external events and award nominations
• Willing to travel and work in a global team of professionals
• Fluent in English language in both written and spoken

Job Roles and Responsibilities

• Discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction
• Providing quality technical consultative service and generating specification document to Architects, Façade Consultants and Contractors
• Gathering feedback from customers or prospects and sharing with internal teams to develop better sales strategies
• Actively seeking out new sales opportunities through cold calling, networking and social media

Requirements

• GCE “A” level, diploma in business, sales & marketing or related professional qualifications
• 2-3 years Sales Experience in M&E ,Construction , Building
• Singaporean only

Send your CV to [email protected]

Roles & Responsibilites

• Provide secretarial and adminstrative support to CEO
• Manage, organise and maintain CEO's schedule, including setting up appointments with potential clients
• To take care CEO's well-being in office, during training and company's events and seminars
• Liaise with partners, vendors and suppliers through emails and phone calls
• Collaborate with other departments to ensure that all company processes are handled efficiently and resolve
• To manage and book venues for courses trainings
• Build positive and continuous relationship with students (PR)
• Organize students' events to generate new leads
• To manage and send student's birthday text, birthday gifts etc
• Assist in all marketing and leads generation events
• Undertake any other ad-hoc tasks and responsibilities assigned
• Quick in reading situations, efficient in executing tasks
• The candidate should possess a dynamic personality, be out-spoken and positive working attitude

Requirements

• Experience in relevant fields and/or as sales assistance
• Any Diploma, Degree or ITE Certificate with relevant experiences
• Effectively bilingual with good command of spoken and written English and Mandarin
• Communication and interpersonal skills - The job requires being a skilled negotiator, listener and agile speaker to address concerns across all levels of people
• Able to work in a fast pace environment

Able to commit weekend

Salary - $2500 to 2800 + COMM ( GROSS $ 6000)

5 to 6 working days per week

Job Responsibilities

• Engage customers in a positive manner via roadshows/events
• Responsible to promote products
• Training provided.
• Any other ad-hoc tasks as assigned by Supervisors

Job Requirements

• Possess strong interpersonal and communication skills
• Target driven
• Good communication skills
• Service-oriented and Positive attitude
• GCE N Level
• 
  
• If Interested: email to [email protected]
• 
  
• We will contract you , once we receive your application

Job Description & Requirements:

Warehouse Executive and play a crucial role in ensuring the efficient packing of high-quality fruits and vegetables to meet customer requirements. Responsibilities:

1. Packing Fresh Produce:Efficiently pack fresh produce, including fruits and vegetables, according to specific requirements.

2. Night Shift Operations:Perform general work tasks during the night shift, contributing to a seamless workflow.

3. Customer Engagement:Listen to customer needs and assist them in finding the perfect products.
Build and constantly enhance product knowledge, delivering information in engaging ways.

4. Visual Merchandising:Set up attractive product displays and promotional booths to attract customer attention.

5. Presentations and Demonstrations:Deliver presentations and product demonstrations to customers and stakeholders.

6. Relationship Building:Engage in meaningful interactions, fostering good relationships with customers.

7. Sampling and Feedback:Distribute product samples and provide valuable feedback for continuous improvement.

8. Customer Follow-up:Follow up with customers, offering guidance on product selection and ensuring satisfaction.

9. Sales Targets:Meet daily sales targets and submit comprehensive sales reports.

10. Networking and Business Development:Network with relevant stakeholders and actively search for new business opportunities.

Night Shift Commitment:Must be available to work during the night shift.

We appreciate your interest in joining our team. Please note that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

Job Description:

The Marketing Sales Executive plays a crucial role in driving sales and revenue growth through the implementation of strategic marketing initiatives and effective sales techniques. This position requires flexibility in working hours, including weekends, public holidays, and night shifts as per business requirements.

Responsibilities:

1. Sales Generation:Develop and implement sales strategies to achieve revenue targets and increase market share.
Identify and pursue new business opportunities through prospecting, networking, and cold calling.
Build and maintain strong relationships with clients to understand their needs and preferences.

2. Marketing Campaigns:Collaborate with the marketing team to develop and execute integrated marketing campaigns that align with sales objectives.
Utilize various marketing channels such as digital advertising, email marketing, and social media to generate leads and drive customer engagement.

3. Client Management:Act as the primary point of contact for clients, addressing their inquiries, concerns, and feedback in a timely and professional manner.
Conduct regular meetings and presentations to update clients on product offerings, promotions, and industry trends.

4. Sales Negotiation:Negotiate sales contracts and agreements with clients, ensuring terms and conditions are favorable to both parties.
Negotiate pricing and discounts to maximize sales while maintaining profitability targets.

5. Market Analysis:Conduct market research and competitive analysis to identify trends, opportunities, and threats in the industry.
Use data-driven insights to refine sales and marketing strategies and enhance the effectiveness of promotional activities.

6. Sales Reporting:Prepare and deliver regular reports on sales performance, including key metrics such as revenue, conversion rates, and pipeline activity.
Analyze sales data to identify areas for improvement and implement corrective actions as needed.

7. Flexibility:Willingness to work flexible hours, including weekends, public holidays, and night shifts based on business requirements.
Ability to adapt quickly to changing priorities and navigate challenging situations with resilience.

Qualifications:

· Bachelor’s degree in Marketing, Business Administration, or a related field.

· Proven track record of success in sales, with at least years of experience in a similar role.

· Strong interpersonal and communication skills, with the ability to build rapport and influence decision-makers.

· Excellent negotiation and closing skills, with a focus on driving results and exceeding targets.

· Proficiency in MS Office suite and CRM software is add on.

· Analytical mindset with the ability to interpret data and draw actionable insights.

· Self-motivated and results-oriented, with a passion for driving business growth.

· Willingness to work flexible hours, including weekends, public holidays, and night shifts as required by the business.

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

Job Description

• Procurement and purchasing of building system and equipment
• Support Property Management on paperwork and monthly reports
• Support in all tender exercises
• Source of Service Providers for approved vendors list
• Process purchase requisitions and purchase orders in Yardi system
• Comply with government procurement procedures for calling tenders/ quotations and recommending awards of contracts to the tender board
• Coordinate regular management reports on the progress of these projects
• Any other work as assigned

Duties and Responsibilities:

• Perform HR functions including Payroll, Employee data maintenance, Training administration, Recruitment & Selection and day to day HR administration.
• Process payroll (monthly and adhoc) for operation employees using TIMES in a timely and accurate basis for approximately 700 headcounts
• Generate monthly payroll reports and handle payroll related enquiries
• Responsible for Work pass applications, renewals and cancellations
• Prepare and draft Letter of Appointment, Letter of Confirmation and other employment related contracts
• Timely submission of CPF contribution, IR21 and yearly income tax filing
• Submission of government-paid claims such as Training Grants, NS claims, Maternity Leave, Childcare Leave and other government related claims
• Handle labour market surveys
• Support recruitment activities and team bonding activities
• Maintain personnel files and keep HR related information updated
• Involve in the implementation of new HR initiatives and policies
• Assist in the reviewing of Employee Handbook annually
• And other ad-hoc duties as assigned

Requirements:

• Minimum Diploma, Advanced Diploma and/or Bachelor’s degree in Human Resource Management and Business Management or related field
• At least 1-2 years of relevant working experience
• Exposure with Food & Beverage (F&B) industry will be an added advantage
• Knowledge of Singapore Employment Act is a must
• Able to maintain close and effective personal working relationships at all levels of the organization
• Excellent interpersonal skills with the ability to communicate in both English and Mandarin is preferred
• Ability to work independently with little supervision, resourceful, meticulous and organized
• Team player with a keen interest to learn
• Proficient in Microsoft Words / Excel / Power Point
• Knowledge of TIMES Software will be an added advantage
• Able to commence immediately or within short notice will be added advantage.
• We regret that only shortlisted candidates will be notified.

Overview:

My client is a leading IT company in the region, known for its driven and energetic team, and has received numerous awards and recognitions from peers and vendor partners across the ASEAN region. If you are eager to join a successful team, this is a great opportunity to grow your career.

Responsibilities:

• Manage the entire sales cycle from prospecting to closing deals.
• Actively seek out new business opportunities and expand the client base.
• Conduct cold calls and hold face-to-face meetings with potential clients.
• Enjoy interacting and communicating with people, maintaining strong relationships with our IT business partners.
• Follow up on leads and sales inquiries promptly.
• Close sales and consistently strive to meet or exceed monthly sales targets.

Requirements:

• 1-2 years of sales experience in the IT industry is a plus.
• Experience in lead generation or inside sales.

To Apply:

Interested candidates who wish to apply for the advertised position, please click on “Apply Now” and “ATTN: HL”

Loh Hui Ling | Registration No: R24122909 | EA Licence No: 12C6253
Dynamic Human Capital Pte. Ltd. | 2 Kallang Avenue #03-08 CT Hub Singapore 339407

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g., NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Office located at Kovan

Job Description and Responsibilities:

Admin:

• Attend to customers’ enquiries on our services and requirements through various channels such as phone calls, emails and text messages
• Address any complaints or issues faced by customers and resolve them in an effective and timely manner
• Establish good rapport and support to customers
• Work closely with the Operations Team
• Data Entries
• Support daily admin and operations
• Ad hoc administrative duties assigned

Requirements

Able to start work immediately

Positive working attitude

Able to work independently and take up new challenges

Proficient in English and Mandarin or other dialects

Working hours: 0900 - 1800 (Mondays-Fridays)

What will you do?

• Design and implement editorial strategy for relevant Marketing Framework scope.
• Deliver impactful stories and editorial content supporting Group priorities.
• Contribute to increasing the understanding of the business strategy for internal teams and the Group's priorities for external stakeholders
• Operationalizing a continuous dialogue with all stakeholders
• Promoting the group's brand and protecting its reputation
• This is a hands-on, individual contributor role, drawing on resources from Global Brand and Communications organization, supporting the EVP International Operations with thought leadership, blog writing, presentation preparation, speech writing and panel speaking support etc.
• International Operations includes Middle East and Africa, South America, Pacific and Greater India regions.
• Whilst working closely with the EVP Int Ops, this role officially reports to the SVP Global Marketing. This role will be based in Singapore and accountable for Internal communications activity for the International Operations Global Marketing team.

What qualifications will make you successful for this role?

• Bachelor’s Degree or equivalent in Communications, Journalism, Marketing or related disciplines.
• 10 to 15 years of experience in communications / marketing in global companies/journalism
• High calibre writing is a must
• Best-in-class communication skills, strong internal and external stakeholder management experience and the ability to build relationships to navigate a complex global matrix organization.
• A natural curiosity for business, the ability to assimilate information quickly and an understanding and keen interest in the energy transition, electrification and sustainability issues will be required
• 1- 2 yrs of experience working with an executive committee member for their social media, internal and external communication and thought leadership
• Have a strong network in the global internal communication team 1-2 years work experience working in Global Communications
• Knowledge of SE Sustainability commitments and initiatives, ability to effectively communicate them both internally and externally
• Demonstrated ability to write and manage social media blogs, create presentations to be made by EVP to external stakeholders in alignment with our Global Brand and Communications guidelines

Job Responsibilities:

Compensation and Benefits

· Process time attendance listing submitted by respective Supervisors/HODs

· Verify overtime schedule

· Process petty cash claims of staff in accordance with entitlement

· Check data entry of staff leave entitlement through HRIS

Recruitment and Onboarding

· Assist in the recruitment of contract, temporary and junior staff

· Manage for card access system and issuance of staff access card to new joins

Staff Engagement

· Participate in planning and executing of staff engagement programmes, company events and other ad-hoc matters

General Administration

· Verification for access card rights & annual access cards rights review

· Monitor inventory of staff uniforms and issue in accordance with policy

· Manage staff lockers

Handle office administration including stationary

Job Requirements:

· Diploma in Business Administration or relevant fields

· Analytical and meticulous

· Good communication and interpersonal skills

· Proficient in Chinese and English is an added advantage

· Able to work with staff from all levels

My client is an established MNC within the F&B industry with a strong global presence. This incumbent will have the opportunity to get involved in exciting projects.

About the Role:

• Work together with R&D, production & QA teams in scaling up of new food products from lab to production scale, including selection & validation of equipment & optimization of process & monitoring of output.
• Review and document formulations, product and packaging specifications and any process parameters that directly/indirectly affects the quality of products.
• Establish, review & disseminate relevant standard operating procedures to all staff.
• Liaise with R&D, quality & production team for out-of-spec situation/non-conformance/product complaints.
• Ensure the plant operation & environment are in compliance with industry standard.

About You:

• Degree in Food Technology or Diploma with work experience or equivalent.
• 2-3 years of experience in food manufacturing environment. Talents from central kitchen will be prioritsed.
• Good knowledge of GMP/HACCP/ISO22000/FSSC22000
• Strong understanding of food manufacturing processes, equipment, and technologies.

Interested candidates who wish to apply for the advertised position, please click "apply now" or email us an updated copy of your resume in MS Word format at [email protected].

Mason & Co Singapore Pte Ltd
EA License No : 19C9622 | Teh Xue Yi | Reg No: R22106296

Job Summary:

• Industry: Healthcare
• Working location: Novena
• Employment type: Permanent, full-time

Job Responsibilities:

• Collaborate with relevant stakeholders and committees to strengthen staff health and well-being framework and programmes to build a resilient workforce.
• Plan and curate appropriate training programs and materials to raise mental health literacy and awareness of staff.
• Conduct surveys to track/assess staff well-being/burnout/resilience status
• Share the findings, plan, and execute interventions with relevant parties based on the survey outcomes.
• Assist the manager in monitoring measurable outcomes of hospital employee well-being plans and initiatives for further review
• Provide support/intervention/debrief for individuals/Group/s faced with emotional concerns and arrange for escalation/referral to community resources or Clinical interventions, if required.
• Manage the Well-Being Officers (WOs) program which includes new members recruitment, orientation, training, WO Engagement, and any other initiatives to equip and support the WOs in their role.
• Support the team to planning and organise various hospital-level health, sports and social recreational activities or events e.g. Inter-Department Games, Workshops, Dinners & Dance etc
• Support the Department’s digitalization efforts to improve connectivity with staff in accessing well-being initiatives and programs.
• Collaborate to plan and promote well-being activities to encourage staff interaction & bonding among institutions

Job Requirements:

• Possess a bachelor’s degree, preferably in Social Work, Counselling or Psychology
• At least 2 years of relevant experience in managing employee's mental health, and physical and social well-being. Experience in attending the staff support helpline will be advantageous.
• Previous any crisis intervention training and mental health-related trainer’s certification will be advantageous.
• Strong proactive team player with excellent interpersonal, and communications skills and service-oriented mindset.
• Proficient in MS Office Applications

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

Job Highlights

• 5 days work week, Mon - Fri
• Staff Benefits
• Work-Life Balance
• Friendly and positive working environment

Responsibilities :

• Handle Full / Partial set Accounts and other adhoc duties.
• Monthly preparation of final accounts, audit and tax schedules.
• Preparation and submission of GST returns.
• Liaise and negotiate with company bankers & auditors.
• Proficient in Microsoft Office Excel & Words.

Looking to embark on an education career in the social service sector in children and youths? Keen to make a difference in their lives including those with special needs?

We have a position opened for an Education Executive!

We are seeking for a qualified candidate with experience in delivering individualised intervention to join our team of multidisciplinary professionals who embrace a child's best interest.

The incumbent will be responsible for methodical planning, coordination and execution of educational-related policies, programmes and activities. Using a three-tier System of Support Model, the Executive’s primary role is to provide tiered intervention to children and youths in consultation with the multidisciplinary team to promote the child and youth’s academic and personal excellence.

The Education Executive will also work closely with key stakeholders to plan, organize and implement programmes and activities for the children and youths, manage volunteers, conduct needs and outcome assessments to measure and enhance programme relevance and effectiveness, so as to bring about quality service and standards.

Requirements:

• At least 2 years of experience working within special education, providing learning support or community rehabilitation services for adults or youths at risk.
• Relevant qualifications in education, special education or psychology.
• Demonstrate flexibility, strong work habits, and a positive attitude, with a commitment to teamwork and collaboration.
• Knowledge and experience in profiling and delivering interventions for individuals with social-emotional difficulties are preferred.
• Experience in administrative tasks, including for fund application for programmes.
• Attend meetings and willing to take minutes when required.

Working Hours

• Monday to Friday during 9am to 6 pm or 12pm to 9pm

The selected candidate is required to work in the evenings three times a week as needed.

Job Description

• Ensure timely, accurate month-end closing and financial reporting
• Responsible for preparation and closing of monthly and annual financial statements
• Responsible for accounting processes and tasks (i.e.: AP & AR process, GL, account reconciliation, etc.)
• Reponsible for GST returns, PAYG withholding tax, annual tax returns, annual XRBL submission (if any), annual company return (if any)
• Coordinate and liaise with internal parties to support intercompany activities
• Support forecasting and budgeting exercise as per corporate guidelines
• Coordinate and liaise with external parties like external auditors, tax agents, corporate secretarial agents, local tax and government authorities where required
• Support and ensure compliance with all finance filing requirements, tax filing requirement, audits, procedures and forms both statutory and internal
• Assist in new processes and system implementation when required
• Plan and control the company’s cash flow, funding and budget allocation
• Ensuring all accounting systems, practices, controls and procedures are fully compliance with company policy
• Establish effective internal control procedures to improve accounting and reporting systems
• Assist on any ad-hoc tasks required by CFO or supervisor

Job Requirements

• Minimum 3 years of experience in accountancy
• Diploma/Degree in Finance
• Experienced in handling full sets of accounts
• Efficient in Microsoft Excel, Word etc

The Banquet Operation Executive is responsible for assisting in the planning, coordination, and execution of banquet events. He/she works closely with the F&B Operations Manager and other departments to ensure all events run smoothly and efficiently, delivering high-quality service to guests.

Key Responsibilities:

Event Coordination:

• Assist in planning and organizing banquet events, including weddings, corporate meetings, and other social functions.
• Coordinate with clients to understand their needs and preferences, ensuring all details are captured and executed as per their expectations.
• Prepare event orders and communicate event details to relevant departments (kitchen, housekeeping, etc.).

Team Management:

• Supervise and support part-time staff, including servers for the setup.
• Conduct briefing sessions for new staff and ongoing training for existing staff to maintain high service standards.
• Schedule staff shifts and manage labor costs within budget.

Operations Management:

• Oversee the setup and breakdown of banquet spaces, ensuring they meet the specifications outlined in event orders.
• Ensure that all equipment, décor, and supplies are properly set up and functioning.
• Monitor the event progress, addressing any issues or changes that arise in real-time.

Customer Service:

• Greet clients and guests, ensuring a welcoming and professional environment.
• Address client and guest inquiries, complaints, and requests promptly and effectively.
• Ensure high levels of guest satisfaction by maintaining service standards and addressing any issues.

Job Requirement:

• Experience: 2-3 years of experience in banquet or event management,
• Skills:
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Leadership and team management skills.
  • Ability to work under pressure and handle last-minute changes.
  • Proficiency in Microsoft Office Suite and event management software.

Working Conditions:

• Ability to work flexible hours, including evenings, weekends, and holidays.
• Physical stamina to stand for long periods and lift heavy items if necessary.

Career Path:

This role can lead to advancement opportunities such as Banquet or F&B Manager, depending on performance and experience.

Personal Attributes:

• Detail-oriented and proactive.
• High level of professionalism and reliability.
• Passion for hospitality and customer service.

Broad Function

Assist Assistant Manager on all related accounting matters including month end closing.

1) Asset (tangible and intangible) Management, not limited to

• Creation and management of assets, related captial grants and asset tags
• Amendments related to the details of asset
• Disposal of assets (including documentation)
• Planning and conducting Annual Physical Fixed Asset sighting
• Record Keeping for assets; and
• Billing of capital grant via governement portal

2) Support Donation executive in donations, not limited to

• Creation/update of donors/donation details in Donation management system (DMS)
• Collection and bank-in of donation monies;
• Dissemination of tax receipt and thank you letters; and
• Involved in monthly donation counting and ad hoc fund raising activities (when required)

3) Assist auditors with their queries and requests

4) Support Audit and Investment Committee meetings managed by Finance Department

5) Review current processes for improvement opportunities

6) Undertake any other duties as and when assigned

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

• Prepare and disseminate monthly online transaction reports (patient and non-patient) to internal customers
• Process patient deposit/advance payment refunds
• Maintain monthly bed occupancy report
• Handles all rental subvention related matters in government portal
• Review current process for process improvements
• Maintenance of master records in SAP
• Review sundry billing and receipting entries
• Generate monthly Statement of Accounts (SOAs) and monitor customer account details for non-payments, delayed payments and other irregularities
• Perform credit control for outstanding invoices
• Perform month end closing activities and reporting
• Example of ad-hoc tasks: Functional testing in the Financial and Donation systems when there is a change in system, etc
• Partner BO on patient related entries and government subventions
• Prepare projections for various Government Endowment funding, etc
• Prepare journal vouchers and monthly schedules
• Perform bank reconciliations
• Maintain medifund/financial assistance scheme accounts
• Assist in audit reviews
• Undertake any other duties as and when assigned

Requirements

• Minimum Diploma in Accounting & above
• 3 years experience in AR & GL functions
• Have good knowledge on Accounting and Internal Controls
• Proficient in MS Office
• Preferably knowledge of SAP FICO
• Good interpersonal skills with ability to communicate well with donors/customers and internal departments
• Meticulous, Responsible, Proactive and Organised
• Able to work well with the team and resolve issues independently

Responsibilities

• Strengthen client relationships, manage their campaign performance, and upsell new services and ideas.
• Understand their business needs and add value with campaign strategy
• Promote media proposal & marketing plans to our clients prepare quotations.
• Map and execute the media plan across relevant platforms
• Work closely with the operations, marketing, graphic design and editorial teams on campaign implementation and execution
• Responsible for prospecting, managing, and maintaining good relationship with corporate clients.
• Handle documentation and administrative duties as assigned by reporting office

Qualifications

• Minimum GCE 'A' Level or Diploma certificate

Requirements

• Proactive and able to work independently.

• Result-driven and self-motivating

• Good verbal and interpersonal communication skills

• Proficiency in MS Office applications

• Relevant experience in media sales, marketing or advertising is an advantage.