Our client is a fast-expanding REIT business listed in SGX. To facilitate their company growth, they are looking for a high calibre all-rounded Senior Finance Manager to join their team.

Reporting to the CFO, you are responsible for the consolidation and financial reporting of entities to comply with the SGX requirement, preparation for SGX reports, monitoring cash flow, udgeting, financial forecasts and analysis, and to provide recommendations to senior management to improve business performance, liaise with external auditors for financial statements preparation.

Requirements:

• Degree holder in Accounting/ Finance/ Qualified Accountant with prior experience Big 4 audit firms are highly preferred
• Good communication skills in English and Mandarin as need to liaise with Mandarin speaking stakeholders

Interested applicants please send your resume in MS Words format to [email protected] and attn it to Joey Chen (R1878026)

Shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: R1878026

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

*LI-AF

Roles & Responsibilities

Service
- Customer Service
- Prepare tables by setting up cutlery, utensils etc.
- Take accurate food and drinks orders
- Serve food and drink orders
- Deliver checks and collect bill payments
- Provide excellent customer service to guest
- Arrange table settings and maintain a tidy dining area
- Follow all relevant health department regulations
- Area cleaning of front-of-house after service

- Servicing Customer with personalised grilling at their table

Requirements:

-Candidate must have at least 1 year of experience in F&B industry.

-Candidate with prior Korean BBQ experience is preferred

-Have a great personality and positive attitude.

-Good customer service and interpersonal skills

-Ability to work independently as well as in a team.

-6 working days per week with the ability to work on weekends/public holiday.

Main Duties and Responsibilities

· Manage day to day operations and ensure smooth running of Futurum campus.

· Proactively engage customers and build good rapport through understanding of students and their progress development.

· Engage in effective sales pitch through familiarising with Futurum curriculum and programme.

· Support management in planning and executing strategies to increase sales.

· Plan, organise and communicate to customers on the various programme and campus events.

· Serve as customer’s main point of contact and manage communication platforms.

· Responsible for customer enquiries, student enrolment and post-sales services.

· Coordinate class schedule and arrange for replacement teachers when necessary.

· Monitor student attendance and follow up to arrange for makeup lesson.

· Perform administrative duties including maintaining ERP, student records and tracking withdrawals.

· Share expertise and provide guidance to direct report.

· Motivate and work as a team in the achievement of service excellence and centre targets.

· Liaise with landlord on updates.

Perform any other duties and responsibilities as assigned by the Operations Director.

Campus Manager

Job Specification

· Possess Degree in Business/Marketing or equivalent.

· At least 1 years of relevant experience in hospitality, marketing or education industry.

· Proficient in Microsoft Applications - Excel/Words/ PowerPoint.

· Good communication and interpersonal skills.

· Meticulous, organised and able to multi-task.

· Prior experience working with children is an added advantage.

Responsibilities:

• Lead and manage a team of professional staff.
• Provide excellent client service and ensure deliverables timelines are met.
• Responsible for billings, fee negotiations and recovery for each client engagement.
• Review payroll, related forms as well as year-end remuneration returns for a portfolio of clients.
• Review current process flow for improvements and assist in the implementation of recommendations.
• Build strategic client relationship with existing / potential clients to generate pipeline of leads.
• Drive business development and new business growth
• Ensure compliance to SOPs and regulatory updates.
• Execute client service excellence at all times.
• Monitor credit control, regular review, responsible for debts collection and work with Finance to manage doubtful debts.
• Coach team members to set standard client communication protocol eg. all communication with clients are supported by emails, document agreed action steps, responsibilities and deadlines.
• Evaluate direct reports and review overall employees' performance appraisal during the annual review exercise for Singapore .

Requirements:

• Business Degree or diploma
• Minimum 5 years of payroll experience in a service provider environment is required
• Experienced in leading and managing at least 3 – 5 team members
• Preferably with Prosoft and/or other payroll software experience
• Strong spreadsheet skills (Excel) and good knowledge of Word
• Ability to work independently and as a team
• Strong problem solving skills
• Strong written and verbal communication skills
• Excellent organizational skills
• Client service oriented and able to interact with clients at ease
• Able to work in harmony with co-workers
• Drive for results
• Determination and persistence

Position Summary Statement

Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel, including the Business Centre, and to ensure smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

Primary Responsibilities

a) Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

b) Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

c) Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that GM, Secretary, Sales and other relevant Departments are informed of the VIPs.

d) On commencement of shift to check Log Book for messages and follow up actions. Ensure keys in his custody are issued only to authorised personnel. Initiate

correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.

e) Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.

f) Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

g) Responsible for training of all reception staff including planning, organising and conducting OJT.

h) Conduct spot checks on the outlets in the absence of Outlet Manager.

i) Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.

j) Directly responsible for the evacuation of staff and guests during a fire in the absence of the Safety & Fire Manager.

About Us:

Maneuver Marketing is dedicated to building, operating and scaling brands.

In the last 5 years, we grew our own health and wellness brand from $0 to USD$150M+ in annual revenue, serving more than 2,000,000 customers worldwide. Our brand’s success is driven by our commitment to providing high-quality health products. This result has brought us recognition by The Financial Times, ranking us 12th among Asia Pacific’s High-Growth Companies in 2023. In both 2023 and 2024, The Straits Times and Statista consistently recognized us as one of the top 10 fastest growing companies in Singapore..

The brand is a dynamic and innovative company dedicated to promoting health and wellness through high-quality products and exceptional customer experiences. We believe in empowering our customers to lead healthy and fulfilling lives.

Overview of the role:

We are seeking a dynamic and experienced Supply Chain Manager (Supplements Ecommerce) to lead the end-to-end supply chain operations for Better Body Co. As a key member of our team, you will be responsible for developing and executing strategic initiatives, managing key partnerships, optimizing inventory, and ensuring the overall efficiency and resilience of our supply chain.

Responsibilities:

1. End-to-End Supply Chain Oversight:
1. Proficiently manage and oversee the entire supply chain process for Better Body Co., ensuring seamless and efficient operations.
2. Strategic Planning and Execution:
1. Develop and execute a comprehensive and long-term supply chain strategy aligned with Better Body Co.'s business objectives, focusing on cost optimization, quality enhancement, and overall operational efficiency.
3. Technology Integration:
1. Advanced utilization and optimization of supply chain technologies, such as ERP systems, inventory management software, and data analytics, to enhance decision-making processes and operational effectiveness.
4. Partner Management:
1. Establish and maintain strong relationships with Contract Manufacturers, Raw Ingredient Suppliers, and Fulfillment Centers. Evaluate and select partners based on performance, quality, and cost-effectiveness.
5. Risk Management:
1. Identify and mitigate potential risks in the supply chain, developing and implementing robust risk mitigation strategies. Establish contingency plans for disruptions, whether related to logistics, geopolitical factors, or natural disasters.
6. Continuous Improvement Initiatives:
1. Drive a culture of continuous improvement within the supply chain team, implementing lean practices, optimizing logistics, and staying informed about industry best practices to enhance overall supply chain performance.
7. Cross-Functional Collaboration:
1. Collaborate effectively with cross-functional teams, including procurement, production, and logistics, to ensure seamless coordination and communication across all aspects of the supply chain.
8. Quality Assurance and Compliance:
1. Ensure compliance with regulatory requirements and maintain high-quality standards in the supplements industry. Implement and enforce processes that uphold the quality of Better Body Co.'s products.
9. Innovation and Adaptability:
1. Advanced ability to stay informed about industry trends and adapt to changes. Identify opportunities for innovation and adaptation to market shifts.
10. Performance Metrics and KPIs:
1. Regularly analyze data and metrics, identifying areas for improvement. Develop and implement comprehensive performance metrics and KPIs, driving continuous improvement.

• Proven experience in a senior-level supply chain management role, preferably in the consumer goods or health and wellness industry.
• In-depth knowledge of supply chain best practices, logistics, and international trade regulations.
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent leadership, communication, and negotiation skills.
• Demonstrated ability to drive strategic initiatives and lead cross-functional teams.
• Bachelor’s degree in Supply Chain Management, Business, or a related field. Master’s degree might be a plus.

Work Arrangement

• This is a full time position.
• We work from 10 AM to 7 PM SGT(GMT+8), Monday to Friday.

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and advancement.
• A collaborative and innovative work environment.

If you are a supply chain leader with a track record of driving excellence, we invite you to apply for this exciting opportunity to shape and optimize the supply chain for Better Body Co. Join us in our mission to deliver high-quality products to our global customer base. Apply now!

Responsibilities:

• Responsible and lead a team of product buyers action related on purchasing, planning, negotiating, on-time delivery of product plan.
• Managing inventory targets and take active steps to make sure inventory remains well-stocked, cost effective to fulfill customer orders and maximize returns within company goals
• Work and liaise closely with sales team/customers to support sales and product related activities.
• Maintains system accuracy and product information relevant and updated.
• Any other duties assign by the supervisor.
• Formulate and implement plans and programs by focusing on customer/supplier product issues, market forecasts, industry trends and technological advancements
• Engage and develop strong relationships with the focus supplier management through effective communication and motivational techniques
• Facilitate ongoing focus supplier reviews to ensure exceptional performance to the annual business plan
• Work with the focus suppliers and Marketing Communication team to develop collateral materials, advertising, newsletters and web-based offerings

Requirements:

• Min. Diploma in on Mechanical / Electronics Engineering, Supply Chain or equivalent
• At least 5 years’ experience with Supplier Marketing, Distribution or Asset/Inventory Management of which 2 years of managing a team
• Experience in electronics components is an added advantage
• Exhibits strong analytical, problem-solving, organizational skills
• Good presentation skills
• Able to multi-task and work under pressure in a fast-paced environment
• Proficient in MS Office Applications and Excel skills
• Working Knowledge of electronics components in passive product will be an added advantage

The successful candidate will work in a team and required to:

• Prepare timely and accurate monthly, quarterly and yearly financial statements for local and multinational companies which include preparation of budget and variance analysis, diagnostic assessment or health check, through the use of computerised accounting and ratio analysis solutions.
• Manage both local and multinational companies payroll for their staff which include compliance of all applicable taxes and government regulations.
• Provide in-depth accounting and financial advise to clients.
• Keep track of expenses reporting and GST application& submission of GST returns

We welcome you to join and grow with us, if you possess:

• Professional qualifications / Accounting degree recognised by ISCA
• Minimum 5 to 8 years of relevant experience in accounting and advisory field
• Abreast with the latest technical and accounting standards such as SFRS, IFRS and US GAAP
• Ability to plan and manage teams
• Good and sound knowledge of outsourcing environment
• Service-oriented and commercially focused, we seek confident, extremely well-organised candidates who can analyse and make things happen, and work effectively in a highly motivated environment.

1. Min. 3 years of experience in the sales logistics department or in the freight forwarding industry.

2. Min. GCE 'O' or Diploma equivalent.

3. Self-motivated and be prepared to take on challenges

4. Able to meet any schedule on any tasks assigned, accurately and presentably

5. Able to delegate clearly and establish clear expectations

6. Able to work independently with initiative

7. Able to contribute ideas and suggestions to the company

8. Ability to handle customers effectively, that is, to work with us and to achieve stated organizational objectives and goals

9. To give good support to the management and be a good leader who always feels excited, enthusiastic and eager to come to work each day with a light heart and a clear mind, and should be able to influence subordinates to feel the same.

10. Must have good sales record and generate more and good business for the company

11. Monthly sales quota exceeded, commission will be paid. (interview will explain)

12. Possess own vehicle and transport allowance will be provided.

13. 5-Days week (9am to 6pm)

14. Good and positive working attitude

15. Attendance and Punctuality

Job Scope:

• Develop and execute effective sales strategies to meet or exceed revenue targets.
• Encourage and motivate the sales team to upsell grooming services, retail products, and special promotions.
• Monitor and analyze sales performance, identifying opportunities for growth.
• Foster a customer-centric environment by ensuring all interactions prioritize exceptional service.
• Resolve customer inquiries, complaints, or issues promptly and professionally.
• Train and supervise staff to provide knowledgeable assistance regarding grooming services and products.
• Oversee inventory levels, ensuring adequate stock of grooming supplies, pet accessories, and retail products.
• Implement inventory control measures to minimize losses and optimize product turnover.
• Train, and supervise a team of sales associates, ensuring they are knowledgeable about products and services.
• Conduct regular team meetings to communicate sales targets, promotions, and new product information.
• Provide coaching and performance feedback to enhance individual and team performance.
• Ensure the shop is well-organized, clean, and adheres to health and safety regulations.
• Collaborate with grooming and administrative teams to streamline operational processes.
• Manage opening and closing procedures, including cash handling and security protocols.
• Work closely with the marketing department to implement and promote special offers, events, and loyalty programs.

Job Requirement:

• Minimum of 2 years in retail sales management, preferably in the pet grooming or pet care industry.
• Strong negotiation and communication skills
• Analytical and problem-solving abilities
• Attention to detail and accuracy in record-keeping
• Ability to adapt to changing market conditions and organizational needs
• Willingness to stay updated on industry trends and best practices
• Ability to work collaboratively with cross-functional teams
• Effective communication and interpersonal skills
• Ensure compliance with relevant laws and regulations.
• Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously
• Attend to emergency call and able to work during public holiday or weekend if required
• 6 working days per week

We are regret that only shortlisted candidates will be notified.

• Develop and implement tailored Project Control concepts for data center construction, ensuring precise cost and document control.
• Establish and communicate effective processes for control and reporting throughout the project lifecycle.
• Drive major project control milestones, including cash flow, monthly pay applications, schedule management, and final accounts.
• Manage commercial activities with GC and key sub-contractors, overseeing day-to-day project control.
• Support change control processes, manage ongoing issue tracking, and provide priority-driven commercial issue reporting.
• Collaborate with Scheduler on schedule progress reports and analysis.
• Assist in review, development, issuance, and evaluation of subcontract change orders.
• Maintain and control budgets, providing detailed cost reporting updates.
• Identify and evaluate potential changes, review contractor invoices, and coordinate implementation plans.
• Present cost analysis results to clients, ensuring alignment with governance and objectives.
• Define work scope, prepare schedules, and budgets for various-sized projects.
• Contribute to a culture of safety, quality, speed, and effectiveness.

-(CEI) "Key Appointment Holder Certificate" required.

-Resolving employer & helper issues.

-Marketing of Agency Services and related administrative matters.

-Lead the agency's strategic direction and drive growth intiatives.

-Oversee the recruitment process, ensuring efficiency and compliance with regulations.

-Stay abreast of industry trends and implement best practices to stay competitive.

-In-depth knowledge of recruitment processes and employment laws.

Requires strong project/program management skills; able to lead global, cross-functional teams across business segments. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Requires guidance in only the most complex situations. Acts as a resource for colleagues with less experience.

Key Responsibilities

• Initiates projects and presents justification to obtain project approval for resources and funding
• Leads key projects and programs in support of global logistics network optimization and automation
• Ensures specific project and program objectives and scope are defined, and necessary preliminary activities are completed to allow for effectiveness and focus during later stages of completion
• Ensures all projects and programs assigned are completed in accordance with predetermined requirements, with specific attention to product/process specifications, project/program costs, resource utilization, and timeliness for completion
• Ensures all phases of project, program and/or process development are documented, and information required in other functional areas is reported, disseminated, or transferred, as appropriate
• Ensures compliance with Company policies regarding Intellectual Property, Confidentiality, Quality and Safety
• Solves systems and process related issues to support Operations, internal organizations, and external suppliers
• Analyzes data to identify opportunities for improvement and/or cost savings.
• Effectively works with other staff to maximize productivity for the project / program and organization
• Performs tasks as required to support the organization and projects

Experience

• Minimum 7 years of project management in logistics, supply chain management or relevant technical/analytical discipline
• Hands-on, highly organized project manager who has led global projects consisting of cross-functional teams across multiple businesses
• Demonstrated ability to solve complex problems using strong troubleshooting and analytical skills
• Experience leading ERP/systems projects, from Initiate to Close phases
• Demonstrated ability to liaise between Business and IT on project requirements, design, testing, and deployment
• Preferred: Experience leading Logistics process optimization and systems automation and integration projects

Knowledge

• Program/project management, software/system implementations, process standardization
• Specific systems and business processes necessary to support a global logistics network
• PMP (Project Management Professional) certification preferred

Skills

• Ability to build and lead cross-functional teams across multiple business units globally
• Strong project management and leadership skills as well as demonstrated expertise in problem solving, change management and time management
• Excellent interpersonal, communication (both written & verbal), presentation, and organizational skills, with the ability to analyze complex situations quickly
• Proven executive level presence and ability to influence executive level decisions
• Proven financial and business acumen
• Proficiency with MS Excel, PowerPoint, Word, Visio, etc.
• Adept with SAP ERP system

Key Attributes/Qualities

• Self-driven: take the initiative to learn and add value to the organization
• Flexible/adaptable: able to adjust, expand, and change as required to support the organization and projects
• Dependable/Dedicated: make and keep commitments; achieve results; team player
• Curious/Knowledge Seeker: willingness to learn and drill down to understand; able to connect the dots quickly
• Organized/Detailed-oriented: clear communication and detailed project planning; anticipate and mitigate
• Customer Focused: promptly resolve customer issues and respond to inquiries
• Innovative/resourceful: explore all possibilities and networking opportunities to come up solutions

Responsibilities

• Work closely with teams (engineering, design, marketing) to achieve effective cross-functional communication.
• Collaborate with design teams to create a user-friendly loan product experience and gather user feedback for continuous improvement.
• Clearly define and communicate product requirements to development teams - writing user stories and not shying away from technical discussions is key for this role.
• Planning tech and business demos - you will be building technical milestones to iterate working software and get it infront of users
• Facilitate an agile development and delivery process - you will be owning your share of the product backlog and learning how to pivot according to customer feedback and market conditions.
• Project manage efficiently - being able to track, prioritise and make your work visible in a team will be essential
• Leading outcome driven product development - knowing your numbers is important, success is defined by achieving the outcome and less on deploying to production

Qualifications

• Bachelor’s degree in any field or discipline
• Experience within a startup environment, either as a product manager or any operations function
• Excellent analytical, decision-making, and strategic planning skills
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Must be Singaporean or PR

Lighthouse Logistics Pte Ltd is a local Logistics Solutions Provider, encompassing Project Logistics, Contract Logistics & Freight Forwarding.

The company is now expanding its Commercial Team.

We are looking for a passionate and results-oriented Sales Manager to drive revenue. The Program Manager's responsibilities include generating leads, making sales calls, developing and meeting sales targets.

To be successful as a Program Manager, you should be an inspired self-starter and able to develop and drive sales growth. Ultimately, a top-notch Program Manager should be able to build rapport with customers, close sales and be the conduit to internal customers.

Contract Logistics

Program Executive / Program Manager (Contract Logistics)

Roles & Responsibilities

• Develop, cultivate and maintain a sales funnel.
• Establish and achieve Sales Target and Revenue growth through developing new customers.
• Build and maintain strong working relationships with internal and external customers, enhancing customer satisfaction.
• Participate in identifying corporate sales planning and strategies.
• Preparation and submission of proposals to customers.
• Respond and follow-up on customers’ enquiries and requests.
• Communicate customer expectations internally and with vendors.
• Provide timely and accurate information on industry or customers’ intelligence.
• Collate and submit sales reports and analysis – monthly, quarterly and annually reviews.
• Develop strong customer relationships through regular visits or timely response to their queries.
• Responsible for developing and identifying new customers and growth areas.
• Ensure customers pay within their credit terms.
• Other ad hoc duties as assigned by management.

Person Specifications

• Diploma/Degree in Sales or any other discipline relevant to the supply chain or logistics industry.
• Working experience and prior experience in logistics or supply chain in a contract logistics environment will determine the designation.
• Good presentation and communication skills..
• Possesses good Excel (intermediate and above) and Powerpoint skills.
• Result-oriented, sales focused, process driven, task manager, organizer and planner, customer orientated with good interpersonal skills are the key success factors in this position.
• Good sales track record.
• Hands on operational person who will get involved in operations especially during onboarding of new customers.
• Independent, self-motivated team player.

Additional Notes

The right candidate will be able to hit the ground running and immediately start opening doors with a short / mid / long term strategy that ensures consistent development in line with the operational capabilities of the business.

The right candidate will want to continually grow opportunities to be recognized as a Key Player in the Company.

Duke Corporate Education, a premier global provider of leadership solutions in context, is seeking a talented and experienced Program Manager to play a vital role in enhancing their education management services. The Program Manager will be responsible for coordinating the development and implementation of leadership programs that best meet the needs and specifications of Duke CE's clients. This includes managing all program logistics, coordinating with other teams, and ensuring that all programs are designed and delivered successfully. Duke CE is known for its unique blend of academic rigor and real-world insight, making them one of the most respected names in corporate education.

While this position primarily supports our Singapore offices, candidates may be based in either London or Singapore.

Responsibilities

• Coordinate with clients to assess their leadership development needs and objectives
• Develop program proposals and design innovative leadership solutions using Duke CE’s resources
• Manage the entire program development process from start to finish, ensuring that program delivery meets or exceeds client expectations
• Collaborate with faculty, other members of the program team, and partners to deliver high-quality programs
• Oversee program budgets, timelines, reporting, and evaluations
• Ensure that all program materials and learning materials are produced at the highest level of quality
• Build and maintain effective relationships with clients, program participants, and other stakeholders

Must Haves

• Bachelor's degree, or higher, from an accredited institution, preferably in Education, Business Management, or any related field
• 5+ years of experience in program management, preferably in an educational or corporate environment
• Project management experience, with an ability to manage schedules, deadlines, resources, budgets, and reports
• Demonstrated leadership and teamwork skills as well as strong organizational and interpersonal abilities
• Experience working with internal and external stakeholders across different teams, cultures, and geographies
• Excellent communication and presentation skills, with a strong capability in facilitating discussions and resolving conflicts effectively
• Understanding of the global education landscape and leadership development trends

About Us

Collinson is a global loyalty and benefits company.

We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travellers allows us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need.

While specialising in Financial Services, Travel and Retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi.

We take our 30 years’ experience working with these kinds of household names in over 170 countries, and help our clients to deliver the smarter experiences it takes to differentiate their propositions, and help them win deeper devotion with their customers.

Collinson is a privately-owned entrepreneurial business with 2,000 passionate people working in 17 locations worldwide. Our solutions include Priority Pass, the world’s best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand’s reward programmes and loyalty initiatives.

Purpose of the Role

As the Product Marketing Manager, your main responsibilities will involve collaborating with various teams to gain a deep understanding of user needs and market trends. You will play a pivotal role in shaping the customer journey and promoting the adoption of Collinson's products and services. This will entail developing effective go-to-market strategies, crafting compelling messaging and content, determining pricing and packaging strategies, facilitating sales channels worldwide, specifying regional/market demands, and formulating business justifications for potential future product line investments.

Key Responsibilities

• Craft product narrative, positioning, segmentation, and align communication with partner teams.
• Lead go-to-market planning, coordinating global and regional launches effectively.
• Develop product positioning, value propositions, narratives, and marketing messages that deeply resonate with the target audience.
• Take ownership of the entire product marketing lifecycle, including messaging, pricing, competitive intelligence, and market research, for a new product launch.
• Analyze the market landscape and assess alternative technologies to focus the company's messaging on product differentiation and unique advantages.
• Understand and articulate industry trends, representing the voice of the customer to shape the product and user experience in collaboration with cross-functional teams.
• Collaborate with sales, services, and consumer insights teams to gather customer feedback, incorporate it into product marketing messaging, and provide recommendations to Product teams for enhancements.
• Work closely with product management, marketing managers, and commercial teams to establish best practices and ensure successful product launches and services.
• Liaise with the design team to ensure product positioning and value messaging are seamlessly integrated into user interfaces.
• Supervise and communicate progress on plans, key milestones, roadblocks, and mitigation approaches.
• Gather regional customer needs and commercial inputs, incorporating design thinking practices to ensure user-centric product development.
• Manage user research efforts, utilizing quantitative and qualitative analysis for synthesizing results and sharing findings within the organization.
• Measure product marketing effectiveness, providing ongoing transparency through regular reporting and communicating progress aligned with key milestones and goals.
• Monitor industry trends and competitive shifts, optimizing and adjusting product positioning, marketing messaging, and product investments accordingly.
• Display flexibility in adapting to changing duties, responsibilities, and product focus areas based on the evolving needs of the company.

Knowledge, Skills and Experience Required

• Proven experience in Product Marketing
• Data driven and results oriented
• Proven success developing and delivering product positioning, value propositions, and narratives
• Comprehensive understanding of the product development and go-to-market process
• Understanding of the technical aspects of product development
• Developed interpersonal skills with the ability to listen and socialize ideas across functions
• Ability to channel the voice of the customer into practical recommendations
• Ability to learn and adapt quickly to constant change and work effectively in a fast-paced environment
• Ability to translate technical specifications and capabilities into customer and business value statements
• Strong structured problem-solving skills and attention to detail
• Excellent project management, organizational, analytical, and creative thinking skills
• Exceptional written and oral communication skills, good at facilitation of the meetings and discussions, excellent presentation skills
• Self-starter with a problem-solving mindset, the ability to work with minimal supervision, and to direct others’ work
• Experience in the travel industry is a plus

Responsibilities:

Learning & Development

• Responsible for the preparation and maintenance of the COMO Hotels and Resorts New Hire Orientation Program.
• Prepare and recommend training programs for all levels of team members appropriate for use at all properties.
• Coordinate and facilitate the training of all L & D Managers or People & Culture Managers to enable training of COMO Hotels and Resorts required training programs.
• Assist properties with the recommendation of external L&D where budgeted and approved.
• Regularly review the attendance records for all property L&D programs to ensure compliance with COMO Hotels and Resorts learning hours standards.
• Work closely with L&D Managers or People and Culture Managers to ensure they are continually monitoring and working towards the improvement of service levels through skills training and product knowledge initiatives to support the hotel operation.
• Oversee all L&D requirements for COMO Hotels and Resorts Head Office.
• Identify trainers in each property and/or Regional Trainers for the delivery of specific programs.
• Assist properties with the preparation of an Annual Learning and Development Plan based on property needs and objectives.
• Assist properties with the preparation of their annual L&D Budget.
• Prepare ad-hoc learning programs for a specific need or property as required.
• Work closely with the Vice President, People and Culture to ensure that all programs are in line with company goals and objectives.

People & Culture

• Improve People and Culture efficiencies on a group-wide basis without compromising critical deliverables
• Link People and Culture deliverables to guest satisfaction, retention, growth and profit enhancement
• Identify opportunities to improve productivity through partnerships with various hotels
• To work closely with the Hotels to grow channels of talent sources by partnering with universities

Key Requirements

• Previous experience in human resources, learning and/or operations in a hotel
• Excellent verbal and written communication skills.
• Ability to level and work with the property GMs and People and Culture Directors
• Confident in the delivery of learning to diverse groups of individuals and sizes of audience.
• Experience in opening of new hotel operations is an advantage
• Ability to travel when required

• To guide consultants and review their design to ensure the design adequacy to meet the relevant requirements and preferences of the contract.
• To optimize the design to reduce cost and construction schedule effectively.
• To coordinate with construction team to ensure the feasibility and constructability of the designed scheme.
• To train and enhance capabilities of design engineers/managers.
• Coordinate and review all design matters with LTA, authorities, consultants, subcontractors, etc.
• Provide technical solutions/advice on design issues to related teams
• Manage and control design deliverables related to BIM, technical, contractual and cost issues
• Manage subcontractors, review shop drawings to check to meet all design requirements

• At least 5 years of experience in the design of civil & structures / Architectural works for LTA MRT projects
• Degree in Civil Engineering or equivalent.
• Prefer candidates with relevant experience in Project and design management.
• Candidate must be detail-oriented.
• Strong writing and presentation skills.
• Strong in planning and documentation.

About the Job

Customer service Manager: Sales and marketing - Refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company's products or services. It involves addressing customer inquiries, resolving problems or issues, and ensuring customer satisfaction. As a Agile Service Manager participant, the primary goal will be to build positive relationships with customers, enhance their overall experience, and maintain their loyalty to the business with respect to the sales and marketing responsibilities in Customer Service roles organization the aim is to promote and sell products or services to customers. While your sales activity will be primarily focuses on the tracking and execution of inquiries logging and closure, Generation of RFQ and follow up for PO for our products and services, to facilitate the process of selling. While the marketing encompasses a broader set of activities that create awareness, generate leads, and facilitate sales conversions, and monitor the KPI’s of the sales and marketing group for world wide activities.

Duties and Responsibilities

• Responding to customer inquiries: Addressing customer questions, concerns, and requests promptly and effectively through various communication channels such as phone, email, live chat, or in-person.
• Problem-solving: Identifying and resolving customer issues, complaints, or technical difficulties in a courteous and efficient manner, aiming to exceed customer expectations.
• Providing product or service information: Offering detailed and accurate information about products or services to help customers make informed purchasing decisions.
• Handling transactions: Assisting customers with purchases, refunds, exchanges, or any other financial transactions, ensuring accuracy and security
• Maintaining customer records: Updating and managing customer databases or CRM systems to keep track of customer interactions, preferences, and history for personalized service. Familiar with CRM software, Odoo, Sales Force or applicable systems.
• Managing customer feedback: Actively seeking and collecting customer feedback, both positive and negative, and using it to improve products, services, or processes.
• Escalating complex issues: Identifying situations that require higher-level support or specialized knowledge and escalating them to appropriate departments or supervisors.
• Maintaining the company forecasts to the AOP, providing revenue reporting and information weekly, monthly quarterly. Work with the VP on the success models, presentations, sales analysis and variance to sales as and when required.
• Market research and analysis: Conducting research to understand target markets, customer needs, competitors, and industry trends to identify opportunities and inform sales and marketing strategies.

GROUP ACTIVITY

• Lead generation: Collaborating with the sale teams, and distributors towards and executing strategies to attract potential customers and generate qualified leads through various channels such as advertising, content marketing, social media, events, and referrals.
• Product/service promotion: Supporting marketing campaigns, messaging, and materials (e.g., advertisements, brochures, websites) to effectively communicate the value proposition and benefits of products or services.
• Supporting Sales presentations and learning negotiation skills and practices: Engaging with potential customers, delivering persuasive sales presentations, addressing objections, and negotiating terms to close deals and achieve sales targets.
• Relationship building: Building and maintaining relationships with customers, partners, distributors, or other stakeholders to foster long-term loyalty and repeat business.
• Sales forecasting and planning: Analyzing sales data, market trends, and customer insights to forecast future sales, set targets, and develop sales strategies and plans.
• Customer relationship management (CRM): Utilizing CRM systems to track customer interactions, manage leads, and optimize sales and marketing efforts.
• Collaboration with other departments: Collaborating with product development for customer sample support, and other internal teams to gather insights, align strategies, and ensure a seamless customer experience.

Tactical and Indirect Responsibilities:

• Support the sales team in quote to customers & help follow up on status & close orders
• Order entry and acknowledgement
• Work with internal team to support sample requests. Follow up with customers on status of samples, and work with the sales team to convert them into orders
• Work with production, planning and control to schedule shipment. Work with customer & internal teams to pull in where necessary
• Support the sales team on weekly reports and updates. Prepare material for the weekly revenue calls, as well as funnel reports
• Help the sales & Marketing VP with price book updates, and in maintaining price book and the distribution of price books to channel partners.
• Support the team in organizing trade shows

Qualification Guidelines

Minimum Education

• Degree or Diploma in Engineering or equivalent

Minimum Experience

• 8 years work experience in a similar role
• Strong focus on building customer relationships, and proven ability to support sales team to grow business
• Experience in the Semiconductor industry is a must

Tasks to perform:

· To assist SCD managers to collect, confirm and compile FM asset. This includes scheduled visits to different locations across Singapore to collect, confirm and compile FM asset data and performing due diligence checks on existing data.

· Good IT skills with proficiency in MS Excel is essential.

· Physically fit and able to walk for long periods.

· Able to work under tight timelines.

· Able to work closely with school representatives and managing agents.

· Meticulous and able to work with minimum supervision.

· Possessing own transportation is an advantage.

· Experience in estate management, building maintenance, building related experience in consultancy or Managing Agent firms, preferably with a minimum of 1 year in the respective position/field.

· Diploma or Degree in building related disciplines (e.g., estate management, building maintenance, architectural, quantity surveying, civil/ structural/ mechanical or electrical engineering)

· Those without a building-related diploma or degree, and with relevant experience and expertise may also apply.

Founded in 2014, Laundryheap is one of the young, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 12 countries, including the UK, the US, and the UAE. Our aim is to grow further, and we want you to be part of it!

We have big ambitions for the sustainability of our start-up as well as the industry. After a successful expansion last year we are now looking for a Regional Vendor Manager to help our team in achieving the best results and drive the business forward. This is a great opportunity to join a dynamic company with a vibrant team of individuals who can help you grow with us! 

THE ROLE:

Reporting into the Senior Divisional Manager, the Regional Vendor Manager will be responsible for the growth and performance of our Partner base. 

Your role will include, but is not limited to:

• Onboarding and daily operational management of Partner facilities in your allocated region. This includes, ensuring high quality processing & output and liaising with internal and external stakeholders.
• Smooth out any operational issues with your allocated Partners, in a timely and professional manner, including crisis and escalation management.
• Coordinate with the Partner Operations team to ensure all tasks are completed, and order management is controlled as per the set deadlines.
• Ensure all Partner KPIs are met or exceeded. 
• Ensure monthly Partner catch-ups that address areas such as customer complaint resolutions, pricing/contract negotiations and scalability. 
• Complete weekly Audits for your Facilities and provide clear actionable points to improve processing compliance.
• Implementation of any transformation projects to ensure that all processes, physical requirements and training are completed for your Partner facilities.
• Coordinate with the regional account managers and customer operations team to improve customer satisfaction and quick issue resolution.
• Document management, summarizing processes, learning, and helping to replicate successful models across international markets where needed.
• Work with internal teams on a series of different projects as required, to improve the overall operations and quality of Partnerships.
• Keep up-to-date and familiar with all departmental operational changes to understand the sourcing requirements.
• Ensure adequate processing capacity for orders in your region by scaling current partners or sourcing,, engaging and closing partnership leads, alongside the business development team.

Requirements:

• Minimum 3 years of previous experience in a similar role.
• Excellent communication and relationship-building skills.
• Must be able to conduct presentations, discussions and negotiations with international and external stakeholders.
• Strong negotiation skills, with an understanding of budget restraints.
• Must be comfortable analysing data sets and must possess the ability to express clear, logical thinking.
• Must be organized and a self-starter.
• Ambitious & entrepreneurial.
• Hungry for progression & process-driven.
• A keen eye for detail.
• Should be comfortable multitasking in a high-energy environment.
• Needs to be able to adapt to highly dynamic situations.

Desired, but not essential:

• Experience with Partner acquisition CRMs and/or digital sales.
• Exposure to business intelligence platforms such as Data Studio.
• Experience in working in different markets internationally, with strong cultural awareness.
• 3+ years of experience in a high growth start-up environment.
• Can ideally demonstrate a highly numerate and commercial mindset. 
• Exposure of dealing and negotiating with commercial businesses. 
• Experience working in/with a busy dry cleaning/laundry business.

Contract:

Full time, 40 hours. 

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

• Able to prepare tender including the pricing for management's review
• Able to prepare budgetary breakdowns and present cost reports to management
• Able to prepare cash flow projections for management's review
• Able to discuss variation works and final account for the main contract with consultants
• Able to call quotation, prepare quotation comparison and negotiate with subcontractors prior to award of subcontract works
• Able to attend and handle tender interviews

• Degree in Building Management Quantity Surveying
• Minimum 5 years of relevant working experience in a construction company
• Independent & able to meet dateline set

As the Assistant Manager, HR & Admin, you will play a pivotal role in shaping our dynamic and inclusive workplace. Reporting to the Regional Human Resources Manager, you will oversee full HR and administrative functions, ensuring the seamless operation of our Singapore location, and another two regions (Thailand & Philippines) in the absence of the Regional HRM. This position offers a unique opportunity to contribute to the growth of a global airport hospitality service provider.

Job Descriptions:

HR Operations:

• Collaborate with the Regional HR Manager to implement HR policies and procedures.
• Manage end-to-end recruitment processes, from job posting to onboarding, ensuring a seamless candidate experience.
• Conduct employee orientation and coordinate training programs to foster professional development.

Employee Relations:

• Act as a point of contact for employee concerns and grievances, providing timely resolution.
• Foster a positive and inclusive work environment through effective communication and engagement initiatives.
• Implement employee recognition programs to boost morale and motivation.

Compensation & Benefit:

• Administer compensation and benefits programs, including salary reviews, bonuses, and employee benefits, ensuring competitiveness and compliance with regulations.

Payroll Administration:

• To ensure accurate and timely payroll processing, reviewing payroll reports for discrepancies and addressing any payroll-related issues.

Strategic HR Planning:

• Contribute to the development and implementation of HR strategies aligned with business objectives, including workforce planning, talent acquisition, and succession planning.

Performance Management:

• Support the performance management process, including goal-setting, performance reviews, and development plans.
• Provide guidance to managers on performance-related matters.

Training & Development:

• Oversee, plan and implement training programs to enhance employee skills and competencies, fostering professional growth and succession planning within the organization.

Report Submissions:

• Ensure timely submission of all required reports, including weekly and monthly HR reports, budget forecasting, and other administrative documentation.

Compliance and Legal:

• Stay updated on employment laws and regulations in Singapore, ensuring the company's compliance.

Admin Functions:

• Oversee administrative tasks.
• Implement and maintain efficient record-keeping systems.
• Ad-hoc.

Job Requirement:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 5 years of HR and Admin experience, preferably in the hospitality industry.
• Knowledge of Singapore employment laws and regulations.
• Strong interpersonal and communication skills.
• Ability to work independently and collaboratively in a dynamic environment.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Corporate Communications and Marketing (OCCM).
• Align new brand narrative to institutional strategy.
• Plan and implement marketing communications while ensuring brand compliance and strengthening SMU brand reputation.
• Facilitate collaboration among internal stakeholders and with external partners.
• Curate news and update corporate website periodically.
• Manage corporate pitch kit which includes digital and non-digital collaterals.
• Develop new brand assets for new units/initiatives.
• Provide marketing and brand counsel through managing brand compliance requests.
• Manage multiple agencies, creative and production partners, both local and overseas.

• Minimum of Bachelors degree in Marketing, Business Administration, Brand Marketing, Journalism or a good Business or Social Science degree.
• Familiarity with media channels, branding, and marketing communications.
• At least 5 to 8 years of relevant work experience.
• Good organisational and time management skills.
• Demonstrate a thorough understanding of business, brand & marketing strategy.
• Strategic thinker with good stakeholder and vendor management skills.
• Good understanding of marketing technologies, social media trends and media landscape.
• Excellent interpersonal and communication skills.
• Self-starter, proactive, stay motivated and committed.
• Proficient in writing, MS office and online office collaborative tools.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.