The Senior/IT Manager is responsible and accountable for the smooth running of the organisation’s technological needs within the limits of requirements, specifications, costs, and timelines. He/she will supervise the implementation and maintenance of our company’s technology needs. The successful candidate will be appointed as the Data Protection Officer, focusing also in implementing measures and privacy governance framework to manage data use in compliance with PDPA Singapore, and where necessary, complete and advise on privacy impact assessments.

Job Description

• Oversee and manage the technological infrastructure (networks and computer systems) in the organisation and plan the technology roadmap to ensure optimal performance
• Oversees IT infrastructure and IT security including data protection and cloud management in HQ and its group of hotels
• Review and negotiate hardware/software contracts/licensing issues including such renewals; collaborate with business partners or external vendors to troubleshoot, analyse and resolve critical technical issues as when necessary
• Strategize, plan, recommend and execute new digital or technology tools/projects to improve organisation processes and increase productivity
• Run, manage and report progress of projects independently with good quality management of time, scope and budget.
• Work with all level of staff within the organisation to troubleshoot and resolve IT related issues

Job Requirement

• Diploma or Degree in Information Technology/Computer Science
• Hands-on experience in IT infra-structure or IT security implementation/operations, network administration preferably in the hospitality industry with 3 to 5 years of experience at management level
• Project management and execution skills
• Professional certification in cyber or network security related disciplines is advantageous.
• Good working knowledge of network hardware; routing protocols; firewalls administration; remote access; VPN; Microsoft 365, Netsuite; Opera and customised in house hotel management system
• Good communication, presentation, and written skills to effectively describe and demonstrate technical solutions to internal and external parties

• Responsible for the smooth running of banquet operations.
• Ensure set-up is in accordance to the guests' requirements.
• Provide excellent customer service to guests.
• Check and ensure that all operating supplies are well-stocked and sufficient to run operations.
• Attend pre-function meetigns with the event organisers, disseminate information and changes to colleagues and relevant departments.
• Provide training to team members and casual labour on banquet operations.
• Enforce and uphold high standards of hygiene.
• Reporting to Banquet Operations Manager

Only shortlisted candidates will be contacted.

• Collaborating with relevant parties to create a budget.

• Overseeing money handling, accounting, and bank processes.

• Employing strategies to ensure the company’s growth.

• Implementing plans to address stock losses and theft.

• Employing means to control company costs.

• Generating financial reports.

• Conducting performance reviews judiciously and motivating staff.

• Effecting better business practices.

• Managing marketing initiatives.

• Maximizing operating potential to exceed customers’ expectations and company goals.

Tax Manager (Singapore Country Role - Compliance )

Our client is a leading logistics brand that is globally headquartered in Europe but is regionally headquartered in Singapore.

This role is going to manage Singapore tax compliance on GST, WHT, Direct and corporate taxes. You would be reporting into the Finance director for Singapore who manages 3 legal entities.

Responsibilities:

• Prepare the filing of GST, VAT, WHT, and CIT returns in accordance with statutory deadlines, ensure timely filing of all required deliverables; (ACAP)
• Prepare monthly, quarterly and annual tax provision; address and resolve any issues that arise during the tax preparation process.
• Manage tax queries and handle tax audits conducted by the tax authorities.
• Respond to information requests for external and internal audits.
• Monitoring existing tax incentives requirement, including EDB grant submission and audit.
• Assist in preparation of local Transfer Pricing Documentation.
• Handle ad hoc tax related projects as assigned from time to time.
• Managing withholding tax and corporate tax filings
• Overseeing income tax and handling queriers related to it.

Requirement

• Bachelor of Accountancy, Finance, or relevant discipline, preferably with a professional qualification as recognised by SCTP
• Minimum 6 years of Singapore GST experience, preferably from a professional services firm/accounting firm plus commercial experience within logistics, e-commerce or freight forwarding industry.
• Must be familiar with Singapore Tax laws and guideline
• Possessing an accreditation by SCTP will be an advantage, e.g. Accredited Tax Practitioner (ATP) (GST) or Accredited Tax Advisor (GST)
• Working 5 days a week from the office in Tampines
• Great work life balance
• Harmonious and healthy work culture.

Singapore Citizen or PR only!

WHAT’S THE JOB?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Experience Executive, you will not only be the person they rely on to handle transactions, taking care of the Guest Experience Ambassador, offer local insights and anticipate every detail of a friction-free experience. You will also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Multi-Faceted Duties - Trained to be able to carry out multiple roles within the hotel such as Front Desk, Club InterContinental and Concierge
• Front Desk – Delivery of efficient check-in and check-out procedures as per Standard Operating Procedures with True Hospitality and genuine interest in our Guests. Handle cash and credit card transactions. Take and manage guest bookings, up-selling opportunities and sharing of experiences to enrich their stay experiences.
• Conducts shift briefings to ensure hotel activities, events and operational requirements are known on the day’s schedule. Attends Group Pre-conference with Operational and Sales Leads, manage group room allocations, handles group arrivals and departures in the absence of Rooms Controller. Check, responds/action all emails in a professional and timely manner in the absence of Rooms Controller. Handles IHG Rewards Club and non-members’ room allocation, ensures rooms are assigned according to preferences in the absence of Rooms Controller
• Communicates closely and regularly with Housekeeping Coordinator on room status; Arrange/prepare site inspection rooms for Sales & Marketing on a daily basis and coordinates with Engineering and Housekeeping on PMM (Preventive Maintenance) daily on the blocking and releasing after completion in the absence of Rooms Controller.
• Club InterContinental - Assists in delivering the Club InterContinental stay and dining experience with the guidance of Club InterContinental Manager.
• Working Better Together with Culinary team in ensuring that Club InterContinental dining experiences are delivered as per Brand standards.
• Uniformed Services – Working Better Together with Uniformed Services Team in providing guests with prompt service, professional attention and personal recognition with excellent local knowledge. Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
• Elevating Guest Experience – Deliver our Loyalty Experience by acknowledging our IHG Reward Club and InterContinental Ambassadors; tailoring our Club InterContinental guests experience in person, emails, or on the phone. Stay one step ahead of guests’ needs – record and act on preferences, handle messages, requests, questions and concerns proactively. Be a trusted contact for all guests.
• Assist Guests with all requests; from accommodation billing to local knowledge, and basic problem handling to take care of their stay
• Driving Results – Supports Department in delivering to departmental targets of upselling revenue and Loyalty enrolment. Delivers genuine guest experiences with True Hospitality.
• Leading Others – Supervises and directs Guest Experience Ambassadors. Reports to Duty Manager and supports other departments at peak periods. Cooperate and communicates with other hotel departments as required.
• Develops and oversees Guest Experience Associates, mentors and coaches Associates functionally.
• Upholding of safety and security of our Guests and Colleagues at the Workplace in line with Hotel’s Emergency Response procedures and security guidelines.

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy – you will need a good grasp of reading, writing, basic maths and computers
• Basic Front Office Opera PMS knowledge
• Flexibility – night at times, weekend and holiday shifts are all part of the job
• You will have a tertiary or a diploma qualification. A college or university degree would be a bonus, but not essential
• Experience - You have spent at least two years in a front desk or guest service supervisory position
• Strength - sometimes you will need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

Job Roles and Responsibilities

1. Follow up with HR on payroll data provided
2. Administer OT payrun
3. Administer month end payrun
4. Submit CPF reports
5. Compute final settlement for resignees
6. File IR21 tax for work pass holders
7. File IR8A tax for locals
8. Submit maternity, paternity, childcare leave and NS claims
9. Process petty cash
10. Generate GL file from Payroll system for month end accounts closing
11. Coordinating with various departments, such as HR, finance, and accounting, to ensure that all payroll information is up-to-date and accurate
12. Ensuring compliance with relevant regulations and laws related to payroll processing, such as tax laws and employment regulations
13. Conducting regular audits and reviews of the payroll process to identify any errors, discrepancies, or potential issues and taking corrective actions as necessary
14. Experienced in OT calculation and knowledge in shift setup
15. Manage complex payroll – with blue collar and various shift patterns
16. Staying up-to-date with industry trends and best practices related to payroll processing and administration

Pre-Requisitions

1. Degree in Human Resources/Administration/Finance or its equivalent
2. Min 5 years of payroll and benefits administration experience
3. Familiar with relevant regulations and laws related to payroll processing, such as CPF, Tax laws and employment regulation.
4. Handle huge volume of payroll transaction and complete within deadline
5. Good knowledge of HRIS systems (especially Timesoft) is an added advantage
6. Familiar with shift pattern set-up and overtime calculation in Time Attendance System
7. Strong team-player who can establish positive relationships and work effectively and collaboratively with individuals across all levels
8. Good interpersonal skills
9. Good with numbers, with an eye for detail
10. Good verbal and written communication skills

Roles & Responsibilities

We are looking for an individual with relevant experience managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results.

You should have a proven ability to maximise profitability. Sales-oriented, organised and tenacious, you are a problem solver, able to work well under pressure and adapt to changes.

If you like sharing responsibility, developing both professionally and personally, and wants to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!

Apply now and start a long and successful career within MANGO. Join our team! Help us to reach our goal: to be present in every city in the world.

Job Description

You will support the Store Manager in the effective running of the store by delivering enhanced sales performance, ensuring excellent customer service delivery and ensuring that daily duties are performed by the team in a positive atmosphere.

Key Responsibilities:

• To ensure an excellent level of customer service is provided in the store

• To plan, apply and monitor the required measures in order to reach and exceed sales targets.

• To analyse and review management indicators and costs in order to improve them.

• To ensure and collaborate in the implementation of merchandising standards and optimise selling space in order to obtain maximum profitability.

• To be familiar with the collection, and control and manage the stock to maximise sales.

• To act as a role model and promote effective communication within the team.

• To recruit, train and ensure the seamless integration of the new employees

• To lead and motivate the team, ensuring the development of staff potential.

• To plan, organise, prioritise and distribute tasks, optimising resources and minimising costs.

• To ensure the optimal management of personnel administration duties

• Collaborate with the business development team to offer practical engineering solutions by evaluating the design and installation of existing building energy systems, including chillers, heating, industrial compressed air systems, ACMV, lighting, and plug load management. 
• Develop plans for energy performance improvement to achieve cost and energy savings for building owners.
• Work closely with internal stakeholders to gather technical requirements for preparing submission proposals that support the business development team in successfully bidding on and securing energy improvement projects.
• Establish and cultivate extensive relationships with customers and authorities through networking efforts.
• Identify and address problems and challenges faced by potential clients, developing innovative solutions in collaboration with internal engineering teams, external vendors, and service providers.
• Propose Energy Efficient solutions to clients, including detailed operating and life cycle cost analyses (ROI).
• Offer technical support and assist in addressing tender and bid queries.
• Conduct training sessions to impart knowledge to internal employees and external partners.
• Contribute to the entire lifecycle of B2B projects, from specification-in to bidding and installation.
• Provide crucial information to the sales team to enhance their efforts in securing projects.

Requirements:

• Holds a Bachelor degree in Engineering and possesses a minimum of 10 years of work experience in the Energy industry or related fields.
• Holds certification as a Certified Green Mark Manager (GMM) or Singapore Certified Energy Manager (SCEM).
• Demonstrates strong technical knowledge, with a minimum of 3 years of experience in managing the operation and maintenance of HVAC systems in large-scale commercial or industrial buildings.
• Experience in energy audits and managing chiller system retrofitting projects is advantageous.
• Possesses good knowledge and experience in ISO 50001 energy management system and BCA GM scheme.
• Familiarity with the principles of design, construction, engineering, and building regulations.
• Proficient in Microsoft Office and data analytics software.
• Knowledge of Autocad, BAS controls, Machine Learning, and/or AI programming languages is an added advantage.
• Certified Energy Auditor certification is preferred.

Interested candidates are invited to forward their CVs in MS Word format to [email protected]

Reg No: R1549345
Triton AI Pte Ltd  
License No: 21C0661

Job Summary:

We are seeking a Marketing Manager to help our marketing efforts and drive the positioning and messaging of our products. The successful candidate will develop and implement marketing strategies, oversee product launches, help enhance brand awareness, and manage online and social content. The role requires a strategic thinker with a very hands-on approach, capable of translating product details into compelling narratives that resonate with our target audience.

Key Responsibilities:

Marketing Strategy:

• Develop and execute marketing strategies to enhance brand visibility and market share.
• Oversee the implementation of marketing campaigns, evaluating their success and making necessary adjustments for optimization.
• Help prepare presentations, collateral marketing materials, sign & logos, etc for Company marketing purposes
• Assist in designing and managing trade show booth marketing materials

Product Marketing:

• Craft compelling messaging and positioning for our products.
• Assist with product launches and collaborate with cross-functional teams to ensure successful execution.
• Conduct market research and competitor analysis to identify trends and opportunities.
• Develop high-quality content, including blog and social posts, white-papers, and case studies, to drive engagement and lead generation.
• Manage online presence, including website updates and social media platforms, to ensure consistent and impactful brand representation.

Performance Analysis:

• Monitor, analyze, and report on the performance of marketing initiatives to assess ROI and effectiveness.
• Utilize data-driven insights to inform decision-making and strategy refinement.
• Work closely with sales, product, and customer success teams to align marketing strategies with business objectives.
• Engage with partners, customers, and industry influencers to amplify brand presence and build relationships.

• Bachelor’s degree in Marketing, Business, or related field; 
• Strong interest in marketing, preferably in the technology, identity management or gaming industry.
• Experience in developing and implementing effective online marketing strategies.
• Strong understanding of market dynamics and the ability to translate complex product information into compelling narratives.
• Excellent communication, presentation, and interpersonal skills.
• Proficient in marketing automation tools and data analytics.

Remuneration:

• Competitive start-up compensation, health insurance and company ESOP

Inspiring Work Environment:

• A collaborative, inclusive, and supportive work culture lead by founders with experience managing teams from global firms
• The chance to contribute to meaningful initiatives focused on enhancing online experiences for the younger demographic.
• Work directly with the founders to create meaningful impact, quickly

Professional Development:

• Gain practical experience in the startup and technology fields
• Opportunities for fast learning and career growth in a dynamic and evolving sector.
• Exposure to a variety of marketing challenges in the technology and gaming industry.
• Mentorship and guidance from industry leading lawyers and safety practitioners in the data privacy, trust & safety and legal fields. 

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Growth Marketing Manager (Singapore)

12 months fixed term contract

As the Growth Marketing Manager, you'll work with the APAC division of one of the largest video-sharing platforms with a growing community of video creators and consumers. Your work is instrumental in identifying opportunities to develop the Creator Community in the region and will result in more Creators considering video-sharing as a platform for growing their audience and expressing their creativity. 

You’re someone with an experimentation mindset and will be leading growth marketing initiatives to accelerate creator growth and retention in key markets. Working closely with product marketing managers, data scientists, strategists and experts, you will be evolving our approaches and providing growth hacks and solutions to transform the business.

Role:

• Develop acquisition and retention strategies to drive product adoption and growth via our own and operated platforms (e.g. in-app notifications, email)
• Analyse marketing and product funnels to identify opportunities and build audience segmentation to drive step-changes in creator and revenue growth.
• Define marketing channel mix and use lifecycle marketing principles to create personalised and engaging experiences for creators. 
• Design and execute campaign strategy by working closely with agency partners and internal stakeholders to develop creatives and content. 
• Generate and structure plans to execute projects, manage project priorities and allocation of resources within the project. 
• Monitor and analyse key metrics and KPIs for growth and lifecycle marketing campaigns, such as product adoption rate, open rate, click-through rate, conversion rate, retention rate, churn rate, etc.
• Collaborate with global, regional, local and cross-functional teams to design growth experiments and A/B testing initiatives, leveraging user feedback and behavioural data to inform iterative improvements and optimise the product-market fit. 

• Stay informed about, communicate, and apply new or current trends and best practices in digital marketing and analytics.

You:

• Bachelor's degree or above, 5+ years of professional experience with at least 2-3 years of experience in growth, performance or lifecycle marketing strategy. 
• Two+ years of experience in the technology industry or a deep understanding of the technological landscape is a nice to have but not an imperative. 
• Strong understanding of growth concepts, user journey optimisation and experimentation frameworks with hands-on experience in developing marketing campaigns based on personas and segmentation cohorts
• Creative expertise, understanding of creative strategy and production process
• Understand the attribution of marketing data (e.g. multi-touch attribution, cannibalisation optimisation, marginal efficiency, etc.)
• Experience with marketing automation and CRM platforms, a deep understanding of marketing measurement and revenue models (e.g. LTV, ROI etc.)  is a nice to have but not an imperative for this role. 
• Passion for the web video/video-sharing ecosystem and digital culture. Understand video-sharing platforms its creators and identify opportunities to celebrate the creator community.
• Strong project management, ability to work across project teams on several projects at once, and previous experience working with agencies
• Sensitive to data with strong analytical skills, maintains curiosity and self-motivation, excellent communication skills, ability to cope with work pressure, have top-level awareness and ability to pinpoint and overcome challenges.
• Exceptional verbal and written English communication and presentation skills and, ideally, fluent in another Asian language to support the projects across JAPAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.!

Job Responsibilities

• Manage and supervise setups of event and conference
• Ensure all function rooms are turnover timely and efficiently
• Accountable for conference facilities and tenants
• Responsible for handling, storage, security and proper records of all equipment
• Collaborate with various departments to ensure quality service are provided
• Drive improvement to current workplace technology to achieve higher productivity
• Develop new business and manage existing accounts (for tenants)
• Manage the negotiation of contracts and administrative matters of all tenants, vendors and vending machines
• Oversee department’s manpower and financial budget
• Attend to customers’ complaints and feedback, conduct investigation and provide resolution where necessary
• Prepare weekly duty roster and submit monthly reports as required
• Any other duties as assigned

Job Requirements

• Diploma/Degree/Professional Qualifications in Hotel Management
• Minimum 3 years of banquet/events operations experience, including 1 year in an executive position
• Strong analytical, problem resolution and time management skills
• Possess excellent interpersonal, oral and written communication skills
• Ability to handle multiple tasks under time and resource pressure by managing priorities and deadlines
• Able to work during public holidays and weekends when required

As Senior Sales Manager, you’ll manage all sales activities and events including direct sales, sales solicitation, sales administration, public relations, management of the sale team and monitor results to ensure they are achieved.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Interfaces with operations on a timely basis
• Maintain regular contact with IHG hotels in Singapore and regional reservation office
• Build rapport and strong relations with employees and potential clients
• Entertain clients and provide proper customer service
• Develop and maintain strong relationships with key clients, business generators, meeting and convention planners, corporate accounts and other producers closely allied to our hotel
• Plan and conduct familiarization tours and site inspections
• Assist superior in the preparation and management of department’s budget including monitoring of departmental costs and inputting into annual budget and sales and marketing plan
• Achieve sales targets and drive results positively to attain highest possible sales for hotel

What we need from you

• A minimum qualification in Diploma
• At least 3 years of experience in the a supervisory level, including management experience
• Strong knowledge of local businesses and business trends required

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Job Responsibilities:

• Developing and implementing purchasing strategies.

• Managing daily purchasing activities, supervising staff, and allocating tasks.

• Managing supplier relations and negotiating contracts, prices, timelines, etc.

• Maintaining the supplier database, purchase records, and related documentation.

• Coordinating with inventory control to determine and manage inventory needs.

• Managing the maintenance of office/manufacturing equipment and machinery.

• Ensuring that all procured items meet the required quality standards and specifications.

• Preparing cost estimates and managing budgets.

• Working to improve purchasing systems and processes.

• Training new employees in the purchasing process and how to use the purchasing system.

Requirements:

• Experience as a purchasing manager or in a similar position.

• Deep knowledge of inventory and supply chain management.

• Supervisory and management experience.

• Proficiency in Microsoft Office and purchasing software.

• Excellent communication skills, both written and verbal.

• Strong critical thinking and negotiation skills.

• Strong planning and organizational skills.

• Ability to work independently.

Team Summary

A unique opportunity exists to join Visa and the Product and Solutions team in the geographic cluster of Indonesia, Philippines, Vietnam, Myanmar and Cambodia (IPVMC). IPVMC, as the fastest growing cluster in the region, forms a significant opportunity for VISA. Strong economic growth, rapid social and demographic change, complex payments regulation, intense competition and rapid acceleration of digital commerce make these markets some of the most exciting in the world.

The Product and Solutions team in IPVMC is a critical function that drives the usage and expansion of Visa credentials, accelerates digital payments, promotes payment innovation, and grows the adoption of Value-Added Services (VAS).

What a Product Manager, Value-Added Services, IPVMC does at Visa:

The Product Manager, Value-Added Services will support the IPVMC Product VAS Lead in driving the growth of our Product VAS portfolio across all Product VAS categories such as Risk and Data Solutions, Processing Solutions, Digital Solutions, Consumer Solutions, and Innovation. The position will have significant interaction with IPVMC cluster and Regional Hub Product teams and collaborate with cross-functional teams within Visa such as Sales, Risk, Finance, Consulting and Analytics, and Client Services.

Important to the role are a deep understanding of the payments landscape, a customer-obsessed mindset to understand our clients’ needs, and a strong business acumen to achieve long-term growth. Key responsibilities include but are not limited to the following:

• Drive VAS revenue and goals by working with market and regional Product teams, Sales teams, and other relevant cross-functional teams and stakeholders,
• Develop and execute VAS strategies to accelerate the growth of VAS in the cluster,
• Support pre- and post-sales engagements including but not limited to evaluating potential opportunities, creating client pipeline, and executing against sales plans,
• Execute activities throughout the sales cycle such as sales pitch, product demos/webinars, commercial offer, contracting, optimization, and audit management,
• Support the launch of new product initiatives, product enhancements, and acceleration plans,
• Assess the feasibility of rolling out new products and solutions into the cluster, understand and provide local market requirements that will influence the global product roadmap, and develop go-to-market and commercialization plans,
• Engage with clients during & post the sales journey to pitch, negotiate commercials and showcase value from usage
• Provide regular reporting and analysis to senior management.

Why this is important to Visa

Value-Added Services (VAS) are core in both Visa's revenue diversification strategy and our goal to deliver best-in-class solutions that will help our clients meet their business needs. With VAS now firmly established as one of our pillars of growth, it is important we build on this strong momentum into the years to come. This role is critical in growing the adoption of VAS by our clients and building a strong VAS function in the cluster
 

Projects you will be a part of:

In this capacity, the successful candidate will get an opportunity to have an in-depth knowledge of Visa’s value-added services across various functions, tied to different business areas, and thus, have a comprehensive understanding of Visa’s business. He/she will also be collaborating with cross-functional teams to meet business objectives. Projects include but not limited to:

• Conducting training or knowledge transfer sessions to the Product teams and other relevant stakeholders within the cluster (e.g., Sales team, Client Services, etc.),
• Developing and executing sales plans and strategies to drive higher penetration of VAS such as acceleration plans, product roadshows, and pricing strategies,
• Supporting end-to-end sales process from lead generation to implementation,
• Leading regular product trial engagements and performance reviews,
• Leading post-sales product optimization sessions and check-ins,
• Supporting the development and execution of the annual VAS strategy and associated revenue targets,
• Leading cluster-level go-to-market and commercialization plans for new products.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

JOB PURPOSE

Provides professional services on corporate secretarial matters for a portfolio of clients, including incorporating and managing corporate structures. This role may require managing a team, and assisting the Manager or Director to streamline processes, increase revenue & productivity and enhance staff morale.

KEY RESPONSIBILITIES

• Manage a portfolio of clients by providing full set of corporate secretarial services;

• Ensure compliance with the Companies Act, Listing Rules and other regulatory and statutory requirements; Maintain good relationship with clients;

• Build opportunities for additional services providing to existing clients;

• Assist in maintaining smooth operation of the team;

• Supervise and review subordinates’ work including performance review and progresses

• Assist to monitor & manage the productivity and effectiveness of the team;

• Oversee issuing of invoices and ensuring payments are made;

• Ensure filing deadlines are met;

• Prepares resolutions and correspondences to clients;

• Provide advices to clients on ad hoc matters;

• Reduce debtors’ days;

• Monitor completion of time sheets; Perform other duties as assigned.

JOB SPECIFIC REQUIREMENTS

• Degree holder; member of ICSA;

• Minimum 6 to 8 years’ relevant experience gained from professional firms/CPA firm/law firm ;

• Prior experience in client servicing environment is an advantage;

• Good knowledge of corporate secretarial practises and be familiar with Companies Act and regulations of regulatory bodies;

• Intermediate knowledge of Viewpoint is preferred.

• Excellent command of both spoken and written English.

Tasks

• Manage daily workplace operations including office supplies and foster communication and collaboration by designing/activating the workplace as the point of experience
• Serve as first point of contact for visitors and reception for guests and contribute to the organisational development as brand ambassador with focus on hospitality and operational excellence
• Provide secretarial support to the Board of Management, which encompasses scheduling and coordinating meetings/appointments, assisting in business travel, collating reports and presentations, and take charge of asset management which includes company cars and insurances
• Work with building management and external vendors to ensure adequate maintenance of office premises/equipment
• Establish and optimise office systems/processes and update policies/documentation, to improve the work environment and enhance the employees’ experience, health, and safety
• Support the HR department in the onboarding/offboarding of new employees, organisation/ execution of events and internal communications for better employee well-being and engagement

• Degree holder with at least 5 years of experience in general administration
• Excellent interpersonal/communication skills and a strong team player
• Customer oriented with positive service attitude and pleasant personality
• Experience in facility management and HR operations is an added advantage
• Strong organisation skills, resourceful and able to handle multiple tasks and work independently

• Perm
• Must have at least 5 years of BD/sales experience in Oil & Gas, Bunker fuels or selling to shipowners/ship managers
• Proven track record in building business
• Comfortable to be a sole contributor
• Advantageous if incumbent possess technical experience and is familiar with the bunker industry

Job Description

• Grow the sales of the global business in line with the strategic growth plan of the business working to budget targets
• Manage key accounts in designated geographical regions
• Identify and develop new opportunities to expand the services offered by the company
• Prepare quotations and tenders for new business opportunities.
• Develop working relationships with decision makers for all managed accounts and potential accounts
• Maintain up-to-date knowledge of the company's service offerings as well as external market trends
• Manage and maintain a pipeline; ensuring all sales information is current
• Gain a greater understanding of our customers’ business activities and the demands, constraints and factors affecting their business and markets
• Gain information on competitive activity and market factors which could affect the company's overall business
• Attend industry relevant conferences and exhibitions
• Assist with marketing activities
• Maintenance of I-Connect CRM database
• Liaise with local service providers when required to ensure high standards of service delivery are maintained

• Min Degree
• At least 5 years of BD/sales experience in Oil & Gas, Bunker fuels or selling to shipowners/ship managers
• Proven track record in building business/growing sales
• Excellent verbal and communication skills to liaise with internal and external customer’s
• Ability to develop strong working relationships with clients and internal stakeholders
• Knowledge of Petroleum Products and their properties
• Knowledge of Marine Industry operations and relevant legislation
• Knowledge of all competitive testing companies

Perm

AWS

Bouns

Medical and Insurance Coverage

Responsibilities:

1. Be a spokesperson in terms of professionalism through proper grooming, conduct and ability to present the hotel or serviced residence product and services effectively.

2. Day-to-day sales activities include telemarketing, sales calls, hotel visits, entertainment, virtual presentations etc.

3. Be familiar and effective in the sales process: create rapport, ask open questions, follow up, anticipate and manage expectations, advise conflicts, overcome objections, closing and obtain post-feedback.

4. Acquire new sales leads / prospects and establish new accounts to grow account / client base focused on events including but not limited to: weddings, social events, corporate meetings or banquet events (residential / non-residential included).

5. Foster and develop relationship with existing clients and customers to maintain loyalty.

6. Manage leads and enquiries and provide suitable solutions promptly.

7. Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, function space booking etc.

8. Work collaboratively with the Operations team to ensure that we deliver the best to our guests.

9. Proactive update to event bookings and changes via Banquet Event Orders (BEO), attending BEO meetings etc.

10. Be present at client events and assist to manage where applicable.

11. Provide timely responses and communication

12. Gather and provide publicly available market information

13. Provide timely updates to superior and team on activities and market information

14. Achieve various monthly sales targets set to meet overall cluster budget.

15. Review account portfolio regularly and present to management to provide analysis on performance of each account and forward action plans.

16. Compliant with statutory regulations and internal guidelines/SOPs

17. Follow up with clients whose payments are outstanding and long overdue.

18. Participate in adhoc or promotional client and hotel / serviced residence activities.

19. Undertake any other duties as may be assigned by superiors diligently and professionally.

Requirements:

• Diploma in Sales and Marketing
• At least 3 years of relevant experience
• Excellent communication, interpersonal and organisational skills with strong network
• Strong negotiation and presentation skills
• Able to work well under pressure in a fast paced environment.
• Knowledge in banquet spaces, facilities and capabilities of the competitive market

• Attractive Salary Package

• Medical Benefits

• Insurance Coverage

• Staff Discount

• Great Career Advancement

Manager-in-Training will go through a 6 months' structured training in both Front & Back of House before moving up to becoming a full fledge certified Manager

Responsibilities:

- Ensure the smooth running of restaurant operations

- Attend to customers' request and queries

- Communicate effectively between kitchen staff and service staff

- Supervise service staff and provide assistance when required

- Monitor compliance with safety and hygiene regulations within outlet

Requirements and skills:

- Work experience as Restaurant / Assistant Manager or similar roles

- Passion for the F&B and service industry

- Positive attitude and a team player

- Familiarity with restaurant management software, POS system and payment terminal, etc.

- Positive customer service attitude

- Communication and team management abilities

- Availability to work within opening hours (e.g. Public holidays & weekends)

JOB SUMMARY

Serves as the Manager on Duty to oversees all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs. Ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the Lounge service, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading VIP Team and Guest Services Teams

• Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Monitor guest relations personnel to ensure Elite member consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Inspects all VIP/Elite Member rooms prior to arrive and greet VIP/Elite Member guest personally.
• Encourages and building mutual trust, respect, and cooperation among team members. Liaise with other departments and necessary outside contracts to ensure excellent service delivery.
• Oversee maintenance of efficient repeat guest history system
• Preparing of welcome letter for VIP/Elite Member guest, schedule and attend regular VIP/Elite Member gues cocktail parties etc
• Handle guest complaints and refer them as necessary, follows up on corrective action
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support

• Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.
• Sets a positive example for guest relations.
• Helps employees to provide excellent customer service.
• Assists in coaching and providing feedback to associates.
• Maintains high visibility in public areas during peak times.
• Provides immediate assistance to Elite, Cobalt and redemption stay members as requested.
• Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.
• Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.
• Maintains complete knowledge of all hotel and departmental policies and procedures.
• Monitors security of public areas of the hotel.
• Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• Ensures compliance with all policies, standards and procedures.
• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
• Understands and complies with loss prevention policies and procedures.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Maintains high visibility in public areas during peak times.
• Provides immediate assistance to guests as requested.
• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Records guest issues in the guest response tracking system.
• Reviews comment cards and guest satisfaction results with employees.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Marriott Loyalty Program

• Partners with Loyalty Head Connector to guide other team members on Marriott’s Bonvoy Loyalty Program.
• Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
• Adjusts Elite Member status when necessary according to established guidelines.
• Partners with Head Connector to update, appoint and activate connector team on property.
• Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
• Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
• Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Participates as needed in the investigation of employee and guest accidents.
• Performs Front Desk duties in high demand times.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
• General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

The Innovation and Entrepreneurship (I&E) Office at NTU is established under the NTU I&E initiative to drive overall synergy, coordination and interaction among the pillars along the innovation and entrepreneurship value chain at NTU. The Office seeks to accelerate the University’s efforts to translate NTU’s scientific discoveries, innovations and creative work into technological and social entrepreneurship activities that benefit industry and society.

The incumbent will perform key administrative support for the I&E office, ensuring process efficiency/effectiveness as well as smooth day-to-day operations. He/she will ensure timely and transparent financial reporting for the I&E Office, that complies with NTU financial policies and standards.

Responsibilities:

• Perform financial accounting and reporting; track usage of office budget, including monthly closing of accounts and preparation of financial reporting packages. Maintain accurate financial records and documentation that comply with NTU financial policies and standards.

• Develop and implement efficient administrative processes and procedures to ensure smooth operations of the I&E Office.

• Manage all procurement matters in the I&E Office, in accordance to university’s financial regulations and policies.

• Work with NTU internal stakeholders to collect and organise data and information from various sources for monitoring, projections and analysis; perform data analysis to support data-driven management decisions.

• Any other ad-hoc initiatives and projects undertaken by the Office.

Requirements:

• A Bachelor’s degree in Business, Finance, Accountancy, or a relevant discipline from a well-recognised university.

• At least 3 years of administrative and/or finance work experience.

• Hands-on experience in financial and accounting IT systems and applications.

• Knowledge of financial systems (such as SAP, Concur, Ariba) would be advantageous.

• Good knowledge of Microsoft office applications.

• Strong problem-solving and analytical skills.

• Strong interpersonal, verbal and written communication skills, with the ability to interact with various management levels.

• Adaptable and proactive, able to multi-task and work independently with minimum supervision.

• Analytical and meticulous.

Job Description:

• Manage the planning and running of assigned of assigned research programme and projects.
• Coordinate with internal and external stakeholder to ensure project meet within the timeline.
• Manage approved funding and expenditure, including corresponding with funder, handling purchases and tracking the utilization of budget.
• Monitor progress of research activities and outcomes and prepare relevant reports.
• Any other duties assigned by Senior Manager/ Director

Requirements:

• Minimum Bachelor Degree in Life Science Biological Science or equivalent
• Minimum 5 years of experience in supervisory, operations and administrative work in a healthcare organisation will be an advantage

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Descsription:

• Represent and report to the Client / SO / SO Rep to identify, assess and make recommendations to manage foreseeable risks and safety infringements
• Attend to Contractor’s Safety Committee Meetings
• Conduct audits of all contractors to ensure compliance with agreed safety management plans
• Monitor and review the implementation of the SHE plan.
• Be an advisor to guide and lead risk assessment amongst the Contractor teams and areas requiring more attention, including risk reduction or systems improvement
• Attend toolbox and pre-start meetings as appropriate
• Manage site wide communication of all safety information
• Manage overall reporting of safety statistics and man-hours including lead and lag indicators
• Lead investigations and reporting on any incident or near miss
• Produce an d overall site wide safety calendar of events and issues and conduct and monitor all site wide safety drills and exercises
• Ensure Contractor’s implementation of all aspects of the approved Safety Management Plan and the associated and referenced work practices.
• Monitor and review site ECM plan and implementation
• Attend to all liaisons with Authorities including but not limited to M.O.M, NEA, PUB, LTA, etc

Requirements:

• Diploma holder with relevant experience within construction safety field.
• Possess more than 5 years relevant working experience in health and safety management systems
• Possess good knowledge of safety, health, environmental protection
• Familiar with ISO 14001 & OHSAS 18001 management systems and Singapore legal and statutory requirements.
• Possess strong capabilities in risk analysis and risk control.
• An excellent communicator with an eye for detail, the candidate must exhibit initiative and a strong desire to achieve results.
• Customer service skills and an analytical mind are advantageous.
• Possess good writing skills and familiar with the common Microsoft suite of software
• Willing to commit to a 12 months contract
• Working location will be at Changi and company transport will be provided from Tanah Merah MRT station

Senior Executive / Assistant Manager (Learning Programmes Management)

(1- year contract)

What the role is

CAAS is seeking a passionate individual who is experienced in Capability Development function to join our team. You will play an important role in supporting learning programmes and initiatives that grow professionalism, capability and performance of CAAS colleagues.

What you will be working on

Your key responsibilities include, but not limited to:

• Implement and manage learning programs and initiatives to address the organization's skill development and training needs, including coordinating registration, scheduling, logistics

• Coordinate with subject matter experts to provide training content, curriculum, and materials for various learning programs including sharing and briefing sessions

• Review training materials for coherency and relevancy to established organisational learning objectives

• Provide guidance and support to learners and learning partners to ensure smooth and high-quality training delivery standards

• Ensure timely accurate record updating in HR training system for analysis of training data and generate reports to track training participation, effectiveness, and return on investment (ROI) for learning initiatives

• Provide feedback and suggestions on process improvement in the capability development function for efficiency and effectiveness.

What we are looking for

• At least 2-3 years of experience in Human Resource, Organisational Development, or a related field, preferably with some prior experience in learning / capability development

• Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels across CAAS

• Ability to work independently, take initiative in delivering assigned tasks with accountability.

Note: Your appointment designation will commensurate with your relevant work experience. Successful candidates will be offered a 1-year employment contract.

Reporting to the Head of Researcher Marketing, the Author Marketing Manager has the overall responsibility for managing the development and deployment of all marketing activity related to the engagement of authors. Working with the Head of Researcher Marketing, the role holder will be responsible for creating the strategic vision for Hindawi’s author, as well as achieving annual marketing objectives and KPIs through the implementation of integrated, multi-channel marketing campaigns (across email, search, social, recommendation engines, print, etc.)

Marketing strategy and activity:

● Develop and implement objectives-driven global marketing strategies to improve positioning, awareness and impact with authors - with the ultimate aim of increasing engagement and submissions

● Create and carry out marketing plans and activity to drive submissions and enhance the author experience

● Where necessary, implement different marketing approaches for different geographical regions to ensure the best outcomes possible

● Collaborate with the Research Engagement Manager teams on product positioning and campaign requirements

● Working with the Email Manager and Paid Media Manager to set up and maintain a program of relevant automated multi-channel marketing campaigns to drive return authorship

● Work with the other Marketing Managers to ensure successful engagement with and development of all Hindawi customers and users

● Where required, ensure that marketing insights and customer needs are clearly represented at the creation and development planning stages of relevant new products

Design and communication:

● Work closely with the Visual Design team to create and implement consistent and impactful visual identities for all marketing campaigns and collateral

● Where relevant, collaborate with the Brand Marketing Manager on activity related to the wider community and in utilising company-wide materials for researcher-focussed campaigns

Reporting and market understanding:

● Ensure consistent and useful measuring and reporting of all marketing activity (working closely with the Data & Operations team)

● Work with the Senior Data Analyst to develop a strong understanding of our authors to help us best serve them

● Monitor competitor activity to feed into overall market intelligence

Qualifications & experience:

The role holder has a strong work ethic with the ability to handle multiple priorities and respond quickly to changing requirements. The role holder always keeps key objectives and targets in mind when developing strategies, plans and activities. International marketing experience is an essential requirement for the role and solid evidence and experience of multi-channel and integrated marketing skills is required. An understanding of Open Science and wider publishing and research landscape, and the elements and actors within it, is also desirable. The role holder is an eminently reliable team player that responds well to a varied workload and plays a pivotal role in serving our customers and developing our journal products.