Job Responsibilities

• Lead and supervise the team as senior management.
• Required to perform shift duties.
• Supervise and be responsible for any flight operational issues which includes operation security, passenger handling, VIP handling, ramp area duties, and cargo operation.
• Collaborate with stakeholders to develop strategies to improve customer service standards.
• Ensure the safety of aircraft, operational procedures, passengers and crews.
• Ensure service quality is in satisfactory level required by Headquarter.
• Ensure all operational tasks are completed efficiently within specified time frames.
• Responsible for on-time operational performance set by Headquarter.
• Perform administrative functions as management, including budget planning, training, facilitating visitors, and social networking with local community including airport authorities.
• Coordinate the necessary process and preparation with relevant parties both in and out of country and attend VIP to make sure the requirement for their travel is met.
• Report to and communicate smoothly and effectively with Headquarter in Tokyo for any required situations, especially during flight irregularity.
• Manage the team’s performance including outsourcing partners based on the agreed policy with Headquarter.

Requirements

• Degree/Master in any discipline.
• Possess more than 20 years’ experience in airline or aviation industry and more than 10 years’ experience focusing on airport operational field.
• Possess deep knowledge in airport operation, safety regulations, passenger handling and ramp duties.
• Proficiency in English as well as Japanese for communication including writing, reading, listening and speaking so as to make close communication, negotiation and coordination with Headquarter in Tokyo.
• Proficient in Microsoft office.
• Possess good sense of time management to achieve on-time performance.
• Enjoys communicating with diverse group of people of all cultures.
• Possess excellent leadership qualities, good communication and interpersonal skills to work effectively in a team.
• Pro-active, self-motivated individuals who works well independently and under pressure.
• Organized and able to prioritize tasks.
• Innovative and able to adapt to industry changes.

Staff Fringe Benefits include:

• AWS & Variable Bonus.
• Medical & Hospitalization Coverage
• Concessionary Travel to any destinations & discounted travel on ANA and other partner airlines.

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

JOB DESCRIPTION

• Ensuring company policies are followed.

• Optimizing profits by controlling costs.

• Hiring, training and developing new employees.

• Resolving customer issues to their overall satisfaction.

• Maintaining an overall management style that follows company best practices.

• Providing leadership and direction to all employees.

• Ensuring product quality and availability.

• Preparing and presenting employee reviews.

• Working closely with the store manager to lead staff.

• Overseeing retail inventory.

• Assisting customers whenever necessary.

• Organizing employee schedule.

• Ensuring that health, safety, and security rules are followed.

• Taking disciplinary action when necessary.

• Ensuring a consistent standard of customer service.

• Motivating employees and ensuring a focus on the mission.

• Completing tasks assigned by the general manager accurately and efficiently.

• Supporting Maintaining merchandise and a visual plan.

• Maintaining stores to standards, including stocking and cleaning.

• management as needed.

JOB REQUIREMENTS

2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.)

Bachelor’s degree or equivalent experience

Familiarity with fashion trends and styles

Ability to effectively train and motivate sales associates

Excellent organizational, problem-solving, project management and communication skills Willingness to show leadership and guidance from the floor

Canopus Advisors is an investment advisory firm anchored within a Singapore-based family office, which has a significant track record in making direct investments, particularly in technology start-ups. Over the last decade, we have made across a variety of equity and debt structures in over 100 technology start-ups globally, across Asia, Europe and North America.

Due to our base in Singapore, we have a particular interest in expanding our portfolio in Southeast Asia. We partner with entrepreneurs to help grow disruptive business models, products and services that create value for industries and society. As a family office, we have a positive bias towards impact and sustainability investments, and more than 90% of our portfolio companies touch one or more of UN Sustainable Development Goals.

Canopus Advisors has a full-time investment team of about 10 people, with in-market presence in Southeast Asia and Europe. We are looking to expand our team with an Investment Administration Manager to manage and oversee the full bookkeeping and administrative aspects of our investments.

What you will be doing

Specific duties include but are not limited to:

Full Set of Bookkeeping

• Manage and oversee all aspects of financial accounting, including accounts payable, receivable, payroll, and bank reconciliations.
• Prepare accurate monthly, quarterly, and annual financial reports.
• Ensure compliance with accounting principles and local financial regulations.
• Coordinate with external auditors for annual audits.

Administration and Secretarial Duties:

• Provide comprehensive administrative support to the investment team.
• Organize and maintain files and records, ensuring confidentiality and integrity.
• Schedule and coordinate meetings, appointments, and travel arrangements.
• Prepare and edit correspondence, reports, and presentations.
• Manage communication and correspondence with stakeholders, including emails and phone calls.

What you need to be successful

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Proven experience in bookkeeping and administrative roles, preferably in a family office or investment firm.
• Strong understanding of financial and accounting principles.
• Proficiency in accounting software and MS Office Suite.

What you can look forward to

• Exposure to investments in exciting technology investments
• Close collaboration with competent investment professionals
• Close collaboration with top-tier external counsels
• Intellectually interesting assignments
• Remote work with occasional in-person meetings
• Flexible work arrangements
• Highly supportive work environment
• Support for professional and career development
• Meritocratic environment with career progression opportunities

As a Reservations Assistant Manager, you will assist the Reservations Manager in managing daily operations of the Reservations Department, including providing support, coaching, and training of the Reservations Agents. The role encompasses all aspects of reservations for the hotel. You will be responsible for maintaining accurate and concise records of all reservations, assisting with inquiries and bookings in a timely manner, liaising with key departments, establishing strong relationships with our clients, and displaying exceptional phone and customer service skills, while being instrumental in the implementation of operational plans to meet Hotel sales and revenue targets.

• Cater to room inquiries and reservations on a daily basis received via telephone calls and emails
• Full utilization of Opera PMS for creating and updating room reservations
• Ensures all guest inquiries and complaints receive prompt action and follow-up
• Timely submission of the weekly itinerary and weekly reports
• Coordinates with other departments of the hotel to ensure efficient guest service
• Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures, and overbooking decisions
• Ensures all entries in Opera are accurate and done according to the set standards and guidelines.
• Ensures proper filing of all business correspondence, with correct and updated information.
• Assist in doing pre-arrival checking
• Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures, and overbooking decisions
• Ensures all entries in Opera are accurate and done according to the set standards and guidelines.
• Ensures PCI Compliance and observance of Data Privacy
• Develops and maintains a high level of communication with major sources of business, and advises the Reservations Manager of feedback, as needed
• Ensures all Reservations Agents cross-sell sister properties when the hotel product does not fit the customer’s requirements
• Prepare weekly, monthly, quarterly, and annual reports, as required
• Lead daily team briefings

Requirements:

• Previous experience in the same position or as Reservations Supervisor preferred
• Bachelor’s Degree or Diploma in Hospitality Management
• Knowledgeable in Microsoft Windows applications and Opera PMS is an advantage
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to handle many conflicting priorities at the same time

Job Responsibilities:

- Plan, initiate, and manage information technology projects for web-based products and platforms.

- Lead the ideation, technical development, and launch of innovative tools, platforms, and/or products.

- Drive product development with the UIUX and technical team.

Work closely with cross-functional teams to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc), and guide the team through key milestones.

- Integrate usability studies, research, and market analysis into product requirements to improve engineer productivity and enhance user satisfaction.

- Define and analyze metrics that inform the success of products.

Identify and track key performance metrics.

- Strategically evolve and grow existing products and services to constantly deliver a better user experience.

- Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

- Demonstrate good judgment in selecting methods and techniques for obtaining solutions.

Requirements:

- Bachelor's Degree in Computer Science, Engineering, Information Systems Management, Analytics, Mathematics, Physics, Applied Sciences, Business Administration (MBA), or a related field

- Able to multi-task with excellent organizational skills and attention to detail

- Creativity to ideate simple and intuitive user interfaces

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for College of Integrative Studies (CIS).
• Partnerships
• Prepare and facilitate the signing of partnership agreements, ensuring all terms and conditions are clearly defined and compliant with institutional policies.
• Maintain accurate records of partnership agreements, communication, and activities to facilitate tracking and reporting.
• Contribute to the communication with potential educational and industry partners.
• Execute the processes relating to student exchange agreements and industry partnership agreements, including facilitation of student selection for exchange programmes, issuance of letters of appointment and appreciation for industry mentorship, collation of student-mentor supervision reports etc.
• Facilitate the implementation of the CIS Vision Grant.
• Contribute to regular reports on partnerships and activities, impact on students learning, and identify opportunities for improvement and growth.
• Address student queries relating to academic exchange programmes, industry mentorship, and other industry-immersive experiences.
• General
• Organise university- and college-level learning activities such as engagement sessions, special talks and workshops, and other collegiate-building events.
• Participate in process improvement projects, taking sectional leadership roles where applicable.
• Assist in various aspects of office administrative duties and operations, including support in short-term projects as assigned.

• A university degree or diploma, with at least 3 years of work experience in a higher education role.
• Exceptional interpersonal skills with the ability to interact effectively with faculty, staff and students.
• Strong organisational skills, with a meticulous nature and a keen attention to detail.
• Excellent communication skills, both written and verbal, and the ability to articulate the value ofpartnerships.
• Experience in partnership development or engagement, preferably in the education sector, will be anadvantage.
• Demonstrate the ability to multi-task and work independently.
• Proficient in MS Office applications (Word and Excel).
• Strong work ethic.

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Fire Safety - Perform the role of Senior Fire Safety Manager (FSM) for the OSS and assist in ensuring all necessary and relevant fire safety-related operations such as training, education, and outreach, fire safety framework, emergency response plans, CERT operations and validation exercises such as fire-drills are organised and conducted as per required by regulatory bodies. Must have a demonstrated track record in:
• Ensuring successful fire safety certification for a Tier 1 installation;
• Leading and maintaining fire-fighting response capabilities in accordance to CERT requirements;
• Engaging, preparing and organising diverse stakeholders in fire evacuation drills; and
• Drafting, reviewing and updating Emergency Response Plans.
• Lifesaving Training & Education Programmes
• Assist in the in the management, organisation, development and review of the various lifesaving training and education programmes targeted at both the student and staff community.
• These training programmes include both in-house and outsourced programmes conducted by OSS staff, Associate Trainers and appointed training agencies. The incumbent will also be responsible in the maintenance and renewal of SMUs Safety Centres status as an accredited training centre under the Singapore Resuscitation and First Aid Council (SRFAC).
• Safety Consulting for Student Events
• The incumbent will form part of a key group of staff who will be responsible in providing timely safety consultation, management and oversight for the various activities and events organised by students and student groups under the various offices from SMUs Centres and Institutes.
• Be the club adviser for the departments Civil Defence (CD) Lionhearter Club, providing overall leadership and guidance to the CD Lionhearter Club members.
• Other Responsibilities
  • Any other safety related projects or programmes as assigned.

• General Degree with minimum 5 to 7 years of practical experience in the area of Fire Safety and Training & Education / Development; or
• Diploma Holder with minimum 7 to 10 years of practical experience in the area of Fire Safety and Training & Education / Development.
• Relevant experience in a uniform organisation will be an advantage.
• Qualified Senior Fire Safety Manager with experience working in public / commercial premises of comparable scale and classified as High Risk Installations by the Singapore Civil Defence Force (SCDF) will be an advantage.
• Registered Workplace Safety & Health Officer will be an advantage.
• Experienced in the area of fire safety systems and infrastructure along with good working knowledge of fire safety/suppression systems and equipment.
• Experienced working in institutions of higher learning in particular mentoring and coaching students (preferred)
• Experience in crisis management, business continuity management and security systems will be advantageous.
• Experienced in management and organisation of training & education programmes (preferred)
• Knowledge and experience in applying and also teaching basic Risk Management principles and strategies in a classroom / outdoor setting.
• Knowledge & experience in the organisation and delivery of training & education programmes, in particular safety-related & lifesaving (First Aid, CPR etc)
• Proven writing and communication abilities
• Able to work independently under pressure and in a fast-paced environment
• Able to be self-motivated in a challenging work environment.
• Good planning, organising, interpersonal skills.
• Strong analytical skills
• Self-oriented and a decisive leader who believes in sharing ideas / best practices.
• Proven track record in management of fire safety operations including operations planning.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

This position reports to Deputy Director, Finance & Accounting.

What is this role about?

We are looking for a Manager who will be responsible for the day-to-day accounting and finance function of a newly incorporated subsidiary. The Manager can look forward to an exciting and uniquely challenging career experience which allows him/her to wear many hats and operate with an “all hands-on deck” mentality.

• Because it is a newly incorporated subsidiary, you have the opportunity to be part of a small team of passionate people who care about their work and have a strong sense of mission. You will also work closely with the subsidiary’s leaders which will give you an unprecedented look into the realities of entrepreneurship
• Beyond the practical business insights, being part of a newly incorporated subsidiary empowers you to have a greater influence over how the subsidiary operates. You will also be afforded the chance to propose your ideas for innovation and solutions for how the subsidiary can be more efficient
• You will have the ability to learn quickly and contribute meaningfully to the success of the newly incorporated subsidiary

Key Accountabilities

• Ensure accurate financial records are maintained, reporting deadlines are met, and prompt turnaround time.
• Provide value adding support, solve problems when issues arise and leverage on automations to speed up accounting processes.
• Keep abreast of evolving accounting standards and regulatory changes to ensure compliance.
• Deliver consistently quality and timely services to your stakeholders and handle various cross-functional leadership and collaboration tasks.

Descriptions of the Job Role

• Review monthly general, sales and receipt journals.
• Review monthly bank reconciliations and audit schedules.
• Prepare monthly management report and ad-hoc board papers.
• Review quarterly GST and withholding tax filings.
• Review full-year & mid-year budgets and their monthly allocation.
• Prepare annual corporate tax estimated chargeable income filing.
• Prepare annual corporate tax schedules and review tax computation & form C prepared by tax agent.
• Prepare annual industry survey (services).
• Prepare annual audited financial statements and handle internal and external audit queries.
• Review procurement budget virements & temporary increases and perform housekeeping for unwanted/unfulfilled procurements.
• Schedule and configure reports & dashboards in Business Central.
• Cheque signatory and internet banking administrator.
• Put up funding requests, if any, to the Treasury Department of the Holding Company.
• Design and implement policies, procedures and guidelines to meet finance and treasury requirements of supporting business needs and ensure compliance.
• Participate in ad-hoc projects as required (e.g. new workstreams, new payment modes)

Candidate Qualities

• Degree in Accounting or Finance or equivalent from a recognised university.
• Familiar with Singapore Financial Reporting Standards.
• Have a minimum 5-10 years experience in similar job functions.
• Have strong organisational and analytical skills, with a keen eye for detail.
• Strong communication skills (written and spoken).
• Must be proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, accounting software and business intelligence tools. Knowledge of data analytics is a plus.
• System implementation experience and knowledge of Enterprise Finance & Accounting System.
• Enjoy working in a dynamic environment and providing financial insights using business intelligence tools.

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manage

• Conduct Art lesson professionally according to student’s learning objectives
• Knows the fundamentals and different approaches to drawing media technique
• Lead and plan art related activities such as exhibitions, competitions etc
• Demonstrate techniques in activities such as drawing and painting
• Understand the versatility of paints: dry brushing, staining, layering, underpainting, monoprinting
• Develop, design, implement and review all lesson plans
• Ensure all art teachers deliver art lesson in accordance to the company's standard
• Assess each student’s learning progress and growth in knowledge
• Continual communication and feedback to parents on student’s progress
• Able to handle students of different age group
• Create a conducive environment to enhance learning

Qualification & Experience

• Minimum diploma in related field
• Strong interpersonal skills and able to interact with all levels
• Excellent people management and teamwork
• Comfortable working with children and communicating with parents
• Able to work on weekends
• Proven track record and portfolio
• Strong organisation skills

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

1. JOB PURPOSE

A business partnering role which is a key member of the dnata SIN management team with responsibility for the development of successful, long term, strategic relationships between customers (internal/external), based on achieving Ground Handling / Cargo product best practice and a sustainable competitive advantage.

Primarily accountable to achieve our vision ‘to be the worlds most admired air services provider’ delivering our shareholder and colleague commitments through a financially sustainable business. By doing things the dnata way, through our values of: Safe and Secure, Performance Driven, Service Excellence, Delighting Customers, Imagination and Respect.

Working closely with the Heads of Ground Handling and Cargo to support and deliver within the overall strategic framework, promoting and driving Ground Handling / Cargo product development through optimisation and innovation.

Acting as a connector, by linking across functions and product lines (Ground Handling / Cargo / Catering) to ensure that the one dnata commercial/technical expertise can deliver solutions to customer/business needs and drive these through the wider value chain.

Able to act as the Heads of Ground Handling and Cargo “adjutant” enabling the advancement of company initiatives, projects and goals whilst utilising a high level of emotional intelligence.

2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS

• Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence
• Uphold the highest standards by ensuring policies, governance, and legal guidelines are effectively communicated and adhered to by all stakeholders, protecting our shareholder and brand value
• Owner of customer Net Promotor Scores (NPS) / Customer Satisfaction (CSAT), responsible for year-on-year increase in customer satisfaction
• Able to negotiate difficult and complex contracts, centred on delivering a value proposition focused on quality and not on commoditisation
• Foster long-term, sustainable, trust-based relationships with customers, authorities, business partners, and relevant stakeholders, enhancing dnata's presence and reputation, both locally and globally
• Coach, mentor, and develop the dnata Singapore Commercial team, empowering direct reports, holding them accountable, providing guidance and motivation to maximize performance, particularly in the context of the overall value proposition
• Contribute to our community-driven initiative, dnata4good, by personally investing through our Volunteer Day Program, supporting charities and community projects aligned with our charitable pillars and embracing our CSR initiatives
• Champion dnata's Environment Sustainability Framework, living our commitment to reducing emissions, responsible consumption, and the protection of wildlife and habitats, while promoting sustainability and environmental stewardship within the aviation sector
• Be a brand ambassador, representing dnata in a professional and brand-aligned manner, reflecting our values and business strategy in public speaking engagements and representational appearances

3. MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS

• Qualifications: Bachelor’s degree and/or relevant professional qualification and/or equivalent experience
• Relevant Qualification in Negotiation, preferred but not mandatory
• Experience: Proven track record of an operational or commercial role in aviation (or equivalent/adjacent sector e.g logistics), manging a multi-customer product.
• Bring an established and mature professional network, reputation and personal (personable) brand
• Exposure to and/or understanding of IATA standard contracts, preferred but not mandatory
• Knowledge/skills: Strong influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective business leadership best practice.
• Able to handle sensitive information with discretion and to maintain confidentiality at all times
• Out-standing influencing and negotiation skills
• Strong analytical and problem-solving abilities
• Excellent communication, interpersonal and presentation skills
• Mobility Able to work across the region (approx 25% of time outside Singapore)
• Possesses a valid international drivers licence (airport, air-side drivers licence would be an advantage)
• Can obtain security clearance and qualify for an air-side security pass (no legal restrictions)

dnata APAC will be prioritizing applicants who have a current right to work in Singapore, and do not require sponsorship of a work visa.

We are looking for motivated and analytical individuals who play an important role in enhancing Changi Airport's operational performance in safety, capacity and efficiency. Your role requires you to have in-depth knowledge of airfield and flow to manage airside operations at Changi Airport.

To ensure a high-performing airside operation, you will be the key conduit between stakeholders which includes airlines, ground-handlers, Air Traffic Control, CAG divisions, etc. You will provide operational guidance and support to strive for optimal on-ground execution to enhance Changi’s safety, capacity and efficiency. You will perform quality assurance and engage stakeholders to improve operational processes. You will monitor and analyse the factors that result in sub-optimal performance for the airside operations, provide recommendations and work with stakeholders to formulate solutions to resolve them. You will also be involved in projects related to optimize Changi Airport’s capacity and improving efficiency of business operations. You will develop proposals/ recommendations to solve complex operational challenges and develop contingency plans to handle operational incidents.

Requirements:

• Good degree in any discipline with at least 2 years of work experience . Familiarity with airport planning/operations, ground handling operations is a plus.

• Strong written and verbal communication skills, to be able to put your ideas across to internal and external stakeholders.

• Data analytical capabilities and programming know-how will be advantageous.

• Motivated team player, able to handle fast-paced projects and adapt to constant changes.

• Fast learner with the willingness to contribute to a wide spectrum of operational areas.

1. Strong Microsoft Excel Skills and experience with CRM leads management software.
2. Manage all call enquiries and provide data of the property management system to check room availabilities and and amenities.
3. To ensure high level of customer satisfaction by providing exceptional customer service.

EA Licence No. 16C7962

Requirements:

• Self-driven and motivated individual, results-oriented and able to work towards tight deadlines with a strong sense of responsibility.
• Aggressive, customer-focused & result-oriented with good clientele base.
• Minimum GCE ‘O’ level qualification with at least 5 years of sales-experience in freight forwarding or logistics.
• Dynamic, self-motivated and persevering
• Possess strong analytical and problem-handling skills
• Possess very good communication, interpersonal and negotiation skills
• Demonstrates strong sense of initiative with the ability to work independently as well as a team player.

Responsibilities:

• Attending to sales enquires, generate and present quotations
• Communicates clear and efficiently
• Develop and introduce sales strategies and marketing plans.
• Provide excellent customer service and ensure customer satisfaction for developing long term relationships with customer
• Following up on cold-calls to potential prospects to increase your sales and achieve your goals.
• Prepare month-end sales reports

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

Key Purpose of the Job:

To manage and drive the growth SEA distribution partners & APAC Travel Retail to achieve company objective and goal.

Key Area of Responsibility:

SEA Distributors

· Define brand and distribution strategies

· Organize sales and business review meeting 2 times a year, guide the partners on business development and buying strategy

· Work with product, marketing and e-commerce team to lead the partners to drive growth

· Partner with Customer Service team to monitor sales order, shipment schedule and billing.

· Monitor sell-in, sell-thru and inventory health

· Manage customers credit risks and responsible for AR

· Work with legal team for distributor agreement

· Explore potential partners to evaluate option with existing distributors and expand into new markets

APAC Travel Retail

· Define travel retail brand strategy

· Organize sales and business review meeting 2 times a year. Provide guidelines to partners on buying strategy

· Work with TR partners for campaign, promotion and expansion project, evaluate each opportunity to maximize profitability and ROI

· Partner with Customer Service team to monitor sales order, shipment schedule and billing.

· Monitor sell-in, sell-thru and inventory health

· Manage customers credit risks and responsible for AR

· Explore and negotiate with new partners to expand TR footprint

· Coach and develop Travel Retail executive

Required Professional Qualification:

Education: Degree holder in Business or related discipline

Experience:

· Minimum 8 years of solid experience in retail & wholesales

Others:

· Excellent command of both written and spoken English; Mandarin will be an advantage

· Strong organization, communication, interpersonal and analytical skills

· Self-motivated, detailed minded, result-oriented, entrepreneurial. passionate & determined to improve and learn

· Good team player, strong commitment, ability to work under pressure and meet tight deadlines

• 3rd Party Logistics MNC
• Basic $5500 - $8000
• AWS + Variable Bonus
• 5 days (Office Hours)
• Location: Changi Alps

Responsibilities:

• Provide strategic leadership and directions to manage daily warehouse operations and achieve desired results as per SOP and KPI.
• Define requirements for operation and ensures the implementation of new strategies, technologies and initiatives to drive overall performance.
• Ensure all goods in the warehouse are properly collected, received, handled, accurately sorted, identified, value-added, transferred and dispatched.
• Monitor department budgetary control and allocation of resources to ensure optimal utilization of resources.
• Constantly look for improvement opportunities along the value chain, to streamline and re-engine the processes to achieve and exceed the service standard or target.

Responsibilities:

• Minimum Diploma / Degree holder in Logistics / Supply Chain / Business or related.
• Minimum 5 years of relevant logistics experience with managerial position.
• Proficient in Microsoft Office Suite (e.g. Excel, PowerPoint, Access, VBA).
• Proficient in using and creating operations dashboards to identify focus areas and drive improvement (e.g. Power BI, Tableau).

**Only shortlisted candidate would be notified**

EA Reg. No: R23116143

Job Responsibilities:

• Assist in the Re-Design, Develop, Operationalize and Rollout Enterprise Risk Management Framework and Policy / BCM Framework and Policy
• Assist in the Development and Standardization of the Risk Template & BCP Templates
• Ability to Lead Risk & BCP Training and impart risk & BCP mindset and culture whilst undertaking training and reviews with stakeholders
• Ability to engage with regional office and partners
• Assist in developing quarterly newsletter on Risk Awareness and/or BCP as part of harnessing a Risk & BCP Awareness Culture within PIL
• Ability to identify key controls and engage with key stakeholders on key controls to address division risk whilst documenting them
• Ability to semi-lead engagement with stakeholders on evolving risk within each division translating high risk areas into BCP
• Have visibility of the organizations evolving risk where needed elevation
• Ability to have constructive discussion with key leads within the organization to obtain information
• Ability to identify new risk on project activities with the wider team member whilst being an advisor to the business
• Ability to engagement with Key Stakeholders whilst mapping out key Enterprise Risk within the organization and regional offices
• Ability to identify new evolving risk and current risk landscape
• Team player with the wider ERM, BCP and Finance function as well as other stakeholders
• Provide a holistic perspective incorporating operational risk that could translate into crisis
• Proactive engagement with Divisional Heads and / or Team Leads on a regular basis or when made aware of new or existing developments within the organization

Job Requirements:

• Worked in Enterprise Risk Management / BCP Experience AND understanding of how major risk relates to business continuity and crisis management which includes definition and implementation of operational and business risk activity
• Understanding of either Operational Risk, Project Risk, Financial Risk, Technology Risk including Governance, Risk and Assurance inter-relationship within an organization
• Exposure in drafting and rolling out policies and procedures
• Experience in governance, control development and strong understanding of risk framework that translate into BCP and CM
• Ability to converse with Stakeholder, coupled with proven track record of managing change initiatives
• Ability to influence and rationalize on key risk and BCP matters
• Strong skills with working with both internal and cross functional stakeholders with a proven ability to effectively and professionally interact at a high level with stakeholders of varying seniority
• Consummate team player with a positive, pragmatic, flexible and creative approach
• Ability to multitask and meet multiple deadlines where required
• Ability to roll up your sleeves with a small team to meet Organization objective
• Ability to support the team to achieve organization’s objectives and as well as individual’s career development
• Ability to speak clearly and persuasively in a positive or negative situation and write clearly and effectively at a high level; excellent ability to communicate direction and collaboratively align diverse organizations
• Demonstrable history of applying sound judgement with critical thinking skills
• Demonstrable experience of applying effective problem-solving techniques, thinking ahead to manage business continuity or crisis issues effectively
• Sound presentation and group facilitation skills

Job Description

• Professionally manage multi-channel interactions such as calls, email, social media, mobile apps and in-person enquiries and concerns in a timely manner
• Explore and introduce different type of services and products that are available to our customers
• Analyzing customer intention in order to assist customers to your best abilities possible
• Performing general administrative and clerical duties
• Maintaining and updating customer’s records

Job Requirements

• Minimum Diploma
• At least 1 year experience in Call Centre, banking or customer service environment
• Good command of spoken and written English (Mandarin speaking would be a plus point to communicate with our Chinese speaking customers)
• Positive attitude, independent, able to multi-task and is a team player
• Pleasant voice, attentive listening and good communication skills
• Proficient in computer skills such as Microsoft Office applications

Working hours: 12hour shift (4-3-3-4 work schedule)

Who We are

PeopleSolve is a global healthcare employment agency and training center, providing one-stop healthcare manpower solutions in Singapore and internationally.

We offer permanent full time and part time healthcare staffing solutions; local and overseas hiring expertise; medical English and clinical training programs; and outsourcing solutions for nurses, allied health and healthcare HR teams.

What We Offer

• An opportunity to lead a team of healthcare professionals, including nurses, healthcare assistants and support staff.
• An opportunity to be involved in decision-making processes related to patient care, staffing and facility operations.
• Play a vital role in recruiting and training new nurses, and other healthcare professionals.

About the Role

• Oversee the day-to-day operations in a nursing home.
• Lead and manage clinical staff to deliver quality patient care.
• Ensure compliance and improve operational efficiency and effectiveness.
• Lead and participate in quality improvement projects to improve care standards.
• Plan and be responsible to manpower budget.
• Conduct research and propose improvement ideas, project proposals for management review.

What We Are Looking For

• Candidate must possess at least a Diploma in Nursing with valid AED/BCLS
• Registered nurse with the Singapore Nursing Board, with a valid Practising Certificate
• At least 5 years of clinical management experience.
• Able to work in a dynamic and fast paced environment.
• Strong project management skills, budget experience, and ability to work independently and in team-based environment.
• Proficient in the use of Microsoft Office applications.

Work Location

Singapore

Thomas Wai

Reg No: R23113728

PeopleSolve Pte Ltd

EA Licence No: 21C0695

Job Summary:

As the After Sales Manager at LANDI, you will play a pivotal role in enhancing our after-sales service and warranty policies. You will be responsible for building and managing a robust after-sales network, supporting our customers locally, and optimizing processes to support our mission of improving the overall operations department. Your efforts will contribute to ensuring customer satisfaction and the long-term success of LANDI’s products and services.

Key Responsibilities:

1. After Sales Network Development:

• Build and expand a comprehensive after-sales network to ensure timely support for LANDI's warranty policy.
• Establish and manage relationships with service partners and authorized service centers.

2. Quality Issue Management:

• Lead efforts to identify and resolve quality issues in LANDI's products or services.
• Collaborate with cross-functional teams to investigate and address customer complaints and feedback.

3. Process Optimization:

• Assess and optimize after-sales processes, including repair and replacement procedures, spare part supply to increase efficiency and reduce turnaround time.
• Implement best practices to enhance the overall customer experience.

4. Training and Development:

• Provide training and guidance to the after-sales service partners on Landi's warranty policy and quality standards.
• Ensure that the team is well-equipped to deliver high-quality service.

5. Data Analysis and Reporting:

• Utilize data and customer feedback to identify trends and areas for improvement in after-sales service.
• Generate regular reports and present findings to the management.

6. Cross-Functional Collaboration:

• Collaborate closely with various departments, including product development, customer support, and procurement, to drive continuous improvement and alignment with organizational goals.

7. Warranty Policy Implementation:

• Ensure that Land's warranty policy is effectively implemented and communicated to customers and service partners.
• Oversee warranty claims and returns processes to meet customer expectations.

8. Catalogue and Part Number Management:

• Oversee the management of the complete product catalog.
• Responsible for the creation and maintenance of part numbers for all products.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree is a plus.
• Proven experience in after-sales management, quality assurance, or operations management.
• Strong analytical and problem-solving skills with a focus on data-driven decision-making.
• Excellent communication and leadership abilities.
• Familiarity with warranty policies and customer service best practices.
• Ability to work collaboratively in a cross-functional environment.
• Process optimization and project management skills are advantageous.
• Proficiency in English is necessary, with knowledge of Chinese or French being advantageous for effective communication with stakeholders.

Job Scope

• Function as main point-of-contact between the Team and client.

• Lead, manage and coordinate the performance and delivery of the scope indicated in the Contract.

• Ensure that the KPIs and Contractual SLAs are met.

• Oversee strategic deployment of manpower, where necessary, timely leadership support and commitment.

• Manage and ensure that any potential changes to scope of work are discussed, documented and agreed.

• Manage the daily operations of the project and performance of the team(s)

Job Requirements

• Degree in Business Administration, Accounting, Finance or equivalent

• At least 5 years of experience in operations, with at least 2 years of management experience

• Experience in public sector grants and claims processing would be an advantage

• A strong team player with good supervisory, people management and communications skills

• Strong problem solving and critical thinking skills

• Possess strong interpersonal and communication skills, business acumen, and high level of integrity to serve the stakeholders

• Proficient in Microsoft Word, Excel and PowerPoint

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The role of Senior Manager, Commercial Excellence EA is critical to facilitate implementation of best practices (e.g. PPM), build sales capabilities (e.g. Trade Terms) and deliver Gross-to-Net & Net Sales Value budget/KPI. Reporting to Managing Director, EA, this role will ensure a globally consistent process and alignment of priorities for key markets with particular focus on fully integrated marketing-sales executions. In addition, as part of commercial excellence and considering characteristic of EA market, this role needs to engage Japanese on/off chains with strong collaboration with Suntory Japan, commercial excellence team.

Senior Manager, Commercial Excellence EA will ensure single focus on this important P&L spent. Improving annual negotiation process, introducing TT&C, increasing efficiency of the sales force should lead to increase sales growth and potential savings for Beam Suntory.

In working with such a broad and diverse set of markets, this role offers the opportunity to impact and equally, develop oneself in a variety of market conditions. This is a highly cross functional role that will work closely with Marketing, Commercial and Local Market teams.

KEY RELATIONSHIPS

Reports to: Managing Director, EA

Other key relationships: Leaders in relevant functions and markets, Global Commercial Excellence

KEY RESPONSIBILITIES

<Sales Strategy> Twice a year (Autumn / Spring)

• Build sales strategies and tactics (Commercial plan, Products & Promotion schedule, Distributor incentive) which is cascaded down form Global Commercial Excellence

<Execution Plan-Do-Check-Action>

• Manage commercial activities and execution.
• Feedback activities and Gemba info to Marketing team

<Sales Support> Continuously through a year

• Perfect menu/Brand promotion/Top accounts program
• Category management / Negotiation materials/ etc.

<Training> from time to time

• Develop sales capabilities and Educate talents.
• Training programs by Channel/Country/Seniority

<Japanese account development> *Personnel cost funded by Suntory Japan

• Negotiate with Japanese on/off account to maximize BSI’s PL
• Cascade down strategy which Japan develops with each chain to Emerging Asia by communicating local commercial team
• Ensure quality of our product at the consumption.
• Manage, support and advise commercial team in markets to drive our business at Japanese IZKAYA account, which has huge presence in Emerging Asia.
• Japanese language skill is preferable

IDEAL EXPERIENCE

• Minimum 15 years professional experience in different Sales functions in a top performing multinational FMCG company with significant Sales Force. This must include experience to manager Japanese account. Japanese language proficiency must be business level.
• More than 5 years in a National Sales Director position in a relevant market. Experience as Country Manager of a small market will be valued.
• International Sales experience working in a complex matrix organization.
• Track record of building distribution in a front-line sales position, across a variety of trade channels and proven success in changing RTM.
• Financial acumen, good understanding of internal cost structures, revenue, balance sheet and management of outstanding debts.
• English Fluent. Other languages will be valued.
• CRITICAL LEADERSHIP CAPABILITIES
• Developing and communicating a clear business vision and strategy that can be reflected in a focused tactical plans.
• Developing talent for the business unit, ensuring that the business unit has the diverse talent to meet business goals.
• Building best-in-class team that fully leverage all market opportunities, internal systems, programs, and tools.
• Leading teamwork proactively across a variety of situations.
• Understanding implicitly how to manage and work with different people and various working styles.
• Establishing conditions systematically for high performance teamwork based on the requirements of the situation.
• Ensuring that effective team processes are implemented down in the organization.
• Developing and leading, on a consistent basis, well-aligned strategies that win commitment for key initiatives, inside and outside the company.
• Ability to persuade individuals and groups. Building support systematically at multiple levels, not overlooking any stakeholders.
• Managing Sales Organization’s overall business performance.
• Setting SMART goals; balancing short term and long-term results to benefit the business unit.
• Actively assessing financial impact of all implemented options and recommending changes when necessary.
• Translating corporate business goals into well-defined performance plans for the Sales Organization.
• Engaging the entire Sales Organization in tracking performance metrics to ensure superior results.
• Possessing strong project management skills; setting processes and building talent to create an efficient organization to answer demand for mobility and speed to market.
• Proactively shaping the market environment, defending and improving market position and depth of market access by developing strong, trust-based relationships with customers and other stakeholders.
• Public face of the Sales Organization, ensuring legal and ethical conduct, corporate compliance, and adherence to company guidelines and procedures.
• Building and maintaining collaborative relationships, partnerships and a broad network of contacts across the company and externally.
• Anticipating market changes and actions of competitors. Proactively acting to address current and/or future problems or opportunities. Probing easily and deeply into important details, even on exceptionally complex financial or quantitative issues.
• Breaking down problems skillfully and in various ways to ensure that “no stone is left unturned”.
• Seeing subtle - but important - details or issues that others often miss.