Job Description

The Signature Research Programme in Health Services & Systems Research (“HSSR”) in Duke-NUS Medical School is a centre of academic excellence for research and education on the organisation, funding and delivery of health services. The programme’s focus is on public health and clinical service innovation in an increasingly complex and connected world. The major research focus of HSSR is the organisation and delivery of health and social services in the context of an ageing population. The research methods include decision science and simulation modelling, survey research, qualitative research, health economics, and implementation science and evaluation. We are also developing a range of education activities for health care professionals including short courses, graduate certificates, Masters course and PhD programmes.

A Senior Research Fellow position is currently available, and the successful candidate will be expected to perform a variety of research activities which include but not limited to the following: -

• Build up an Implementation Science core in HSSR and Health Services Research Institute (“HSRI”).
• Bring in grants in collaboration with our collaborators.
• Support research activities relevant to the scope of HSSR and HSRI.
• Be responsible for project management.
• Perform other related duties incidental to the work described herein or as assigned by the supervisor.

Job Requirements

• PhD in Public Health or Health Services Research.
• Minimum 3 years of postdoctoral work experience. Prior experience in healthcare would be advantageous.
• Possess strong writing and critical thinking skills.
• Have excellent communication (verbal & written) and interpersonal skills.
• Action-oriented, highly motivated, and target-focused.
• Able to work both independently and as a team player in a diverse workforce.

We regret that only shortlisted candidates will be notified.

Roles & Responsibilities：
The Sales and Operations Manager will be accountable to the Director and will liaise with clients, suppliers, and partners. They will play a crucial role in boosting sales, overseeing day-to-day operations, and maintaining top-notch operational standards in our handyman services company. Leading a team of sales representatives and operational staff, they will ensure exceptional service delivery to clients while maximizing revenue and profitability.



Individual to be involved in:

1. Develop an understanding of the company's operational procedures and study the services industry, market trends, and competitor analysis. They will undergo comprehensive training on all services offered, including pricing, unique selling points, and service standards, to efficiently manage and oversee daily operations.

2.Develop advanced sales skills, including negotiation tactics, closing techniques, and upselling/cross-selling strategies. They will explore techniques for generating and nurturing leads through various channels and acquire best practices for maintaining and improving customer relationships.

3.Training on compliance with safety regulations and industry standards. They will understand and monitor operational policies and procedures, learn techniques for identifying and mitigating operational risks to ensure all operations adhere to safety regulations and industry standards, conduct regular safety audits, and implement necessary corrective actions.

4.In-depth training on the company’s operational workflows, including scheduling and project management. They will analyze current workflows to identify bottlenecks and inefficiencies, propose and implement improvements to streamline operations, and assist in managing resource allocation to ensure the efficient use of manpower and materials.

5.Develop advanced techniques for complex tasks, such as advanced plumbing and electrical work, to diagnose and solve intricate issues. Trainee will also effective communication with clients, including managing expectations and handling complaints, as well as managing work orders, including documentation and reporting.



Technical Skills and Competencies
1.Industry Knowledge & Operations Basics
2. Sales Strategy Development
3.Compliance and Safety
4.Operational Processes and Efficiency
5.Specialized Techniques and Customer Service

Job Summary:

• Salary Range: $8000- $12,000
• Working Location: North
• 5 days working day

Job Responsibilities:

• Drive organic business growth, by generating revenue from new and existing customers and markets.
• Own and manage all direct sales channels and the bid activity required to serve those channels.
• Provide deep customer insights back into the Product team, ensuring deeply understand customer needs.
• Contacts assigned/agreed customers or prospects to sell company products within a designated geography or market sector.
• Focuses on meeting personal sales targets, new business development, maintaining customer relationships and troubleshooting specific customer problems.
• Sets clear objectives for each sales call or meeting; adapts standard materials to make engaging presentations to customer decision makers and influencers; asks relevant questions to gather information, evaluate the customers' level of interest and to identify and respond to areas requiring further information or explanation.
• Develops a personal network within the business sector and represents company with customers and at business sector events. Obtains market intelligence and enhances the visibility and reputation of company, its products, services and ability to provide holistic safety solutions.
• Configures product and services solutions and associated contractual terms that meet the customers' mid- to long-term needs, taking input from relevant internal specialists. Presents the solution to customer representatives and negotiates agreement within a pre-defined range of commercial parameters.

Requirements:

• Possess experience in marine and/or Safety related business is a must
• Possess experience in handle after market sales, contract service (ie. servicing of life saving equipments/products).

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

7-Eleven Franchise store looking for area manager

Responsible for 24hours operation of the store.

Strong communication skills and excellent service skills

Shift work is required, candidates must be able to work on Saturday, Sunday and public holiday. Supervise and guide all employees in the team.

Plan and manage the daily activities at store level.

# 3 to 5 years Experience from Food Services & Facility Management

# Clusters management & statistical reporting support

# Operation/Admin experience on Catering and F&B

Responsibilities

• Operational, administrative, and analytical support
• Clusters management & statistical reporting support, including data management, governance controls and metrics reporting ensuring integrity of systems and managing any subsequent administration and minimizing risk
• Organize and schedule meetings and appointments, provide real-time scheduling support by booking appointments and preventing conflicts
• Consolidate and update ad hoc / scheduled reports, metric, organization chart and system / intranet update etc.
• PO creation, including tracking and follow up on invoices submission
• Book travel arrangements, submit and reconcile expense reports
  
  Job Requirements
• Degree
• Food Service Operations, administration or assistant experience in related or similar areas (i.e. executive, hospitality and food & beverage services)
• 
  

Send your resume to [email protected]

# 12 months contract

# MUST have experience on Treasury OR Finance & Risk Management

# Office location: East

# LCR/ MAS Reporting in Banking Industry

Responsibilities:

• Support preparation, reconciliation, and upload of manual adjustments
• Liaise with various stakeholders including Finance & Risk Shared Services (FRSS), Data Management Office (DMO), etc.
• Help eliminate the need for manual adjustments
• Assist in generation of daily liquidity reports and support pre- and post-production analysis of reports
• Liaise with Technology and Project teams in process enhancements initiatives, performing activities like data analysis, solutioning, testing, etc.

Requirements:

• Degree in Finance /Banking
• Work experience in the financial/Treasury industry, with Treasury or MAS reporting, LCR reporting
• Experience in UAT, data reconciliations, gap analysis, etc. including with large datasets
• Good in written and verbal communication skills
• Skills – Microsoft Office , Excel, large sets of data using vlookup, hlookup, pivot, etc.
• 
  

Send your Cv to [email protected]

Are you customer-oriented and can thrive in a fast-paced, fun environment? If so, we want you to join our team at Mixue One Punggol!

Position: Bubble Tea Barista/ Store Manager

Location: One Punggol, 1 Punggol Drive, S828629 (Opening in August)

About Us:
At Mixue , we specialize in creating affordable, delicious and refreshing bubble tea drinks that keep our customers coming back for more. We take pride in using high-quality ingredients and offering a wide variety of flavours and toppings to suit every taste.

Job Responsibilities:Prepare and serve ice-cream and bubble tea drinks according to our recipes and quality standards
Cashiering and other kitchen duties as assigned.
Interact with customers in a friendly and efficient manner
Be involved in the opening and closing of the store (depending on the shift)
Follow health and safety guidelines at all times
Maintain cleanliness and organization of the work area
Ensure inventory levels are sufficient for daily operations

Working Days:

~ 4 days- $1700+
~ 5 days- $2000+
~ 6 days- up to $2600Training starts in July.

Qualifications:Previous experience in a customer service role preferred
Knowledge of bubble tea preparation is a plus but not required (training will be provided)
Ability to work in a team environment
Strong communication skills
Positive attitude and willingness to learn
Food Handling License is a bonus

Career Progression:Manager + $300 IncentiveAssistant Manager + $100 Incentive

Benefits:Annual Leave
Medical Benefit
Free drinks
Opportunity for advancement
Fun and energetic work environment
Target Incentive TBC

How to Apply: If you think you suit this job, we'd love to hear from you! Please apply here with your resume. Indicate key information. Kindly download Whatsapp for easy communication.Join us in spreading happiness, one bubble tea at a time! We look forward to welcoming you to our Mixue family.

Job brief

We are seeking a Customer Account Manager to maintain and nurture relationships with our valued clients. You will serve as the primary point of contact for assigned customers, addressing their needs and ensuring they receive exceptional service.

Responsibilities

• Serve as the main point of contact for assigned customer accounts.
• Build and maintain strong, long-lasting customer relationships.
• Develop a deep understanding of customer needs and objectives.
• Actively manage the resolution of customer issues and concerns in a timely manner.
• Collaborate with sales and marketing teams to ensure customer satisfaction and retention.
• Identify opportunities to upsell or cross-sell products and services.
• Monitor account performance and prepare regular reports on account status.
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
• Conduct regular business reviews with customers to ensure expectations are met.
• Travel to visit clients and attend meeting as required.

Requirements

• Diploma/Adv-Dip/ Degree or equivalent
• Min. 3 years work experience in sales management; FMCG industry will be an added advantage
• Proficient in Microsoft Office (Outlook, Excel, Word, Powerpoint)
• Ability to effectively communicate with all levels of the organisation
• Strong Leadership, Team-player, Result-Oriented and Customer-Focus
• Knowledge of principles and practices of sales
• Knowledge of basic business principles
• Proven ability to achieve sales targets

Responsibilities:

1. Customer Satisfaction and Loyalty:

• Develop and implement strategies to ensure high levels of workplace satisfaction.
• Establish and monitor SLA related to workplace experience.
• Gather and analyze users feedback to identify areas for improvement.

2. Workplace Experience Design and Improvement:

• Oversee the workplace experience for users.
• Implement innovative solutions to improve productivity, collaboration, and overall user satisfaction.

3. Leadership of Customer Experience and Service Teams:

• Lead and manage customer experience and service teams, including desktop support, IT services desk, and VIP support.
• Foster a culture of excellent customer service and continuous improvement.
• Provide guidance and support to team members, ensuring alignment with organizational objectives.

4. Team Management and Financial Oversight:

• Recruit, train, and manage team members effectively.
• Monitor team performance and implement performance improvement strategies.
• Manage the department's budget, track expenses, and ensure profitability.

5. Accountability for Service Delivery:

• Take ownership of service delivery performance, meeting and exceeding customer expectations.
• Proactively identify and address service delivery issues to maintain high standards.
• Work closely with teams to anticipate future demand and scale resources accordingly.

6. Process Analysis and Optimization:

• Analyse internal processes to identify areas for optimization.
• Develop and implement strategies to improve service delivery efficiency.
• Regularly review and update processes to align with industry best practices.

7. Reporting to Management:

• Provide accurate and regular reports to the management on the performance of service delivery.
• Present key metrics, trends, and insights to support data

Experience:

1. Technical Knowledge:

• Demonstrated technical expertise in supporting end-user devices.
• Proficiency in Microsoft technologies, including O365, Active Directory, Intune, and Azure AD.

2. Operational Ability:

• Proven operational skills in managing diverse, large-scale environments.
• Ability to navigate and oversee complex IT infrastructures effectively.

3. Vendor Management:

• Experience in dealing with third-party-provider services.
• Capability to manage relationships with external vendors and service providers.

4. Service Delivery Expertise:

• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
• ITIL certification demonstrating a strong foundation in IT service management.
• Proven experience in people management and leadership roles.
• Ability to inspire and lead teams towards achieving service delivery goals.

5. Organizational Skills:

• Strong organizational skills to manage and streamline service delivery processes.
• Ability to coordinate and prioritize task efficiently in a dynamic environment.
• Solid resource planning skills to optimize team efficiency.
• Proven ability to identify, analyze, and solve problems effectively.

6. Proactive Attitude:

• Readiness to demonstrate a proactive attitude towards anticipating and addressing customer needs.
• Ability to implement preventive measures and improvements to enhance the customer experience.

7. Communication Skills:

• Excellent verbal and written communication skills.
• Ability to articulate complex technical issues in a clear and understandable manner.

Qualification:

• Bachelor’s Degree or Diploma in Information Technology, Computer Science or a related field.
• ITIL Certification

Product Manager, Orthopaedics Japan based in Singapore

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

Responsible for planning and implementing marketing campaigns to generate new prospects and improve client retention in Japan Market.

What will you be doing?

• Devise marketing campaigns with the goal of growing product awareness and growing sales and profits.
• Plan, prioritize, and implement marketing and sales programs.
• Act as the point persons for outside, inside and partner sales teams.
• Track market and company sales performance.
• Work closely with marketing teams to build programs.
• Generate leads through marketing campaign to drive sales.
• Capture and report customer intelligence to sales teams.
• Support all company initiatives, give actionable feedback, share best practices and serve as advocate and information source for company
• Build programs that drive brand dedication.
• Develop effective account conversion strategies to accelerate adoption.
• Resolve product/service value delivered throughout customer operations and efficiently communicate value to customers to promote new applications and sales.
• Improve forecast performance of business through detailed understanding of underlying demand assumptions.
• Keep abreast of industry trends, competition, and new opportunities.
• Develop understanding of product line and value chain.
• Efficient inventory management.
• Support medical education event in Singapore.

What will you need to be successful?

Success in the role will require a combination of technical knowledge, soft skills, and a deep understanding of both the business and service-providing sides of an organization. Successful candidates would need the following:

• Bachelor’s degree in Sales and Marketing, Business Administration, or related field.
• Proven experience in leading sales, marketing, and product management in the medical device industry, preferably in orthopaedics.
• Strong analytical and problem-solving skills, with the ability to synthesize complex problems and provide actionable insights.
• Demonstrated ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Work experience for Artificial Joint Market in Japan.
• Proficient in Japanese to connect with Japanese surgeon.
• Proficient in English to connect with Global Marketing.
• Deep knowledge for Biomechanics and artificial joint.

Job Description

General Summary

The Staff Manager, Compute OEM Sales will be responsible for managing all aspects of go-to-market (GTM) strategies for PC (Personal Computer) across multiple markets, particularly within the Asia Pacific region. This pivotal role demands hands-on experience in building the business from the ground up, engaging directly with PC OEM accounts, and fostering collaborative relationships with business partners, channels, and resellers.

Responsibilities

The Staff Manager will spearhead the development and implementation of effective sales strategies across the APAC region, focusing on driving growth. They will take a hands-on approach to directly managing and achieving sales targets with major OEM accounts, ensuring objectives are met through proactive engagement. Building strong, collaborative partnerships with channel partners and resellers will be crucial, fostering mutual growth and success. The role involves identifying and onboarding new value-added partners to expand market reach and revenue, providing direct support to facilitate their success. Additionally, the Manager will collaborate closely with product management on the launch of new products and pricing strategies, leading the planning, execution, and evaluation of sales programs in partnership with OEMs. From initial planning through to execution, they will work closely with partners to ensure alignment with strategic goals and market needs, offering hands-on support to uphold high standards, resolve challenges, and enhance program efficacy. Comprehensive training will also be delivered to all partners, equipping them to effectively represent our products and services in the market.

Skills/Experience

The ideal candidate will demonstrate a strong track record in achieving ambitious sales targets within the technology sector, particularly in components for PC and tablet OEMs. They should excel in working within a matrix organization, collaborating effectively across functions to drive initiatives forward and achieve collective goals. Execution excellence is paramount, with a proven ability to translate strategic plans into actionable tasks and deliver measurable results. Additionally, the candidate should possess strong go-to-market skills, adept at launching and positioning technically sophisticated products to meet market demands effectively.

- Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.

- Extensive experience with at least 10 years experience in sales management focusing on PC OEMs and channel partners

- Proven success in executing GTM strategies and managing complex sales cycles.

-Ability to work effectively within a lean team, demonstrating a hands-on approach and ensuring programs are seen through from planning to execution.

- Strong ability to build and maintain relationships with partners and clients.

- Excellent analytical skills for strategic decision-making.

- Strong communication, negotiation, and interpersonal skills

- Skill in delivering comprehensive training to partners for effective representation of products and services.

Minimum Qualifications

• Bachelor’s degree in engineering, technology or related business field
• 15+ years in sales, business development, product management or related work experience

Retail Store Manager (Furniture)

Responsibilities

• Strategise and develop execution plans for the team to deliver brand, sales and service goals and targets
• Collaborate with management to develop budget and evaluate business financial performance regularly.
• Develop and ensure follow-through on a service recovery framework for crisis management
• Ensure business continuity management in retail operations
• Supervise, train and plan succession for employees in customer service, interior styling, sales, service and visual merchandising.
• Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
• Manage all controllable costs with a view to maintaining profitability.
• Work with back of house team including Marketing to ensure the smooth running of store operations and campaigns
• Assist in researching and developing market opportunities and plans, understand market requirements, identify market trends
• Ensure the store remains clean and presentable at all times.
• Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.

Skills, Experience Competencies Required

• Degree/Diploma in any field of study
• 3 - 5 years of Retail Experience, preferably in furniture
• Minimum 2 years managing a team of at least 4 people
• Able to commit to 5-day work week including weekends
• Proficient in MS Office skills

You will implement effective go to market model for the Modern Trade and E-Commerce channel; Launch new brands and monitor existing brands sales activity against goals to take appropriate corrective action on timely manner; and Manage distributors, buyers and internal stakeholders to ensure planned activities are rolled out.

Key Job Responsibilities

Commercial

• Achieve sales operational objectives per strategic plans; Review and contribute sales information and recommendation for preparing the Strategic plan.
• Establish sales objectives by creating a sales plan and quota for channels and areas in support of national objectives together with Customer Business Plans in collaboration with Marketing.
• Meet sales financial objectives by forecasting requirements; prepare an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
• Recommend product lines and responsible for growing market share for company products by identifying new product opportunities, and/or product, packaging, service changes, and tracking competitors.

Customer

• Maintain and expand customer base, building and maintaining rapport with key customers; identifying new customer opportunities.
• Directly manage major and critical developing customer accounts and coordinates the management of all other accounts.
• Implement trade promotions along with distributors and retailers by publishing, tracking, and evaluating trade spending.
• Conduct one-on-one review with distributors/ retailers/ customers to build more effective communications, to understand training and development needs.

Competition

• Provide timely, accurate, market intelligence to formulate pricing strategy and implement approved pricing structure on all company products, while striving to maintain maximum profit margin.

Operations

• Provide guidance and cascades company direction into actionable in store activities for merchandising team.
• Other ad hoc duties assigned.

Key Requirements

• At least 5 years of sales experience in FMCG industry, preferably in frozen food, biscuit, bakery categories.
• Have in-depth knowledge of RTM models in the FMCG industry.
• Experience in developing strategies and plans to drive sales.
• Hands on project management skillset and disciplines to manage and drive topline.
• Independent, strong team player, mature, strong analytical and concept crafting skills, good interpersonal and presentation skills
• Positive attitude with entrepreneur way of approach.
• Have eye for details, hands-on and able to multitask and manage multiple projects
• Proficient in MS Office applications (Excel, Word, Powerpoint etc)

Ackcio builds reliable industrial IoT solutions to automate the process of monitoring geotechnical and structural sensors across construction, infrastructure, rail and mining. We have clients in over 45 countries across 6 continents.

Our business is growing rapidly, and we are looking for a Business Development Manager to boost our international growth

You will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.

Account Development

• Research accounts, identify key players and generate interest
• To make approach calls / send approach emails to potential customers
• Understand customer needs and requirements
• Manage and develop new opportunities in each account
• Close sales and achieve quarterly quotas
• To work with / train channel partners and demonstrate Ackcio products and services

SALES PROMOTION ACTIVITIES

• Planning and overseeing new marketing initiatives
• To represent Ackcio at exhibition booths and attend conferences

TENDERS

• To be aware of potential projects and tenders so that Ackcio product features are specified in the tender requirements
• To review tenders and recommend a BID/NO BID to management
• To respond to BID tenders in a timely manner

RECORD KEEPING

• To enter all opportunities in the company CRM as in use at the time
• To keep such records up to date on factors such as due dates, project timeline, probability of winning etc

REPORTING

• To prepare weekly/monthly sales activity reports for management
• To prepare and update the sales pipelines on a weekly basis
• To be able to discuss and present the pipeline to management

Requirements

• Minimum 3 years of business development, sales experience
• Experience in geotechnical and structural monitoring would be a plus
• Experience in any of the following sectors would be beneficial:
  • civil engineering, mining, rail or oil and gas
• Independent, self-starter
• Track record of over-achieving quota
• Proficient with corporate productivity and web presentation tools
• Experience working with Salesforce.com or similar CRM
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multitask, prioritise, and manage time effectively
• Thrives in a fast-paced environment and can adjust priorities on-the-fly
• Demonstrated ability to learn new skills quickly
• Ability to work independently and as a part of a team
• BA/BS degree or equivalent in business, marketing or engineering

Job Type: [Full-time/Part-time/Contract]

Job Description:We are seeking a highly skilled and motivated Project Manager to join our team. The successful candidate will be responsible for planning, executing, and closing projects, ensuring they are completed on time and within budget. The Project Manager will also work closely with various teams to deliver successful project outcomes.

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

• Program both internal and external shows/events for venues (Theatre, Studios, Outdoor spaces).
• Manage and maintain relationship with hirers, ensuring that their requirements and expectations are met.
• Liaise with internal business units such as M&E, Estate Management, Security, etc to ensure that hirers' requirements are fulfilled.
• Conduct site visits with potential hirers.
• Prepare quotations, contracts and closing statements for hirers.
• Oversee and manage budgets for projects.
• Manage front of house requirements such as ushers, security and concessions for the shows/events:
  • Engage and manage ushers and security for the respective shows.
  • Handle patron's feedback & complains.
  • Work with ticketing agents on ticketing logistics and requirements.
• Ensure that extra measures and SOPs, such as security and protocols, are in place when an event is attended by ministers and above.

• Min of 2-3 years of experience marketing as venue or event management background is an advantage but not necessary.
• Ability to adapt to a dynamic, fast-paced environment.
• Ability to understand and analyse situations with proposed action plans.
• Having an eye for design.
• Be a team player but able to work independently when needed.
• Great interpersonal and communication skills
• Willing to on weekends and public holidays
• Proficient in Microsoft office.

• Jointly prepare the project start-up and execution plan with the Project Manager, as well as define key project targets in terms of time, cost, quality, resources, EHS, and contractual.
• Manage and plan every stage of a construction project and ensure the project is completed safely, within budget, on time while achieving the desired quality.
• Manage resource deployment and overall management of site at all stages of construction works.
• Manage the procurement of material and stock control, as well as the timely delivery of equipment, building components, and any other related logistics arrangement at all stages of construction works.
• Manage subcontractors, including monitoring of manpower, work progress, and scheduling of their works.
• Work closely with client representatives and consultants in all project matters, especially relating to contracts, construction, and EHS issues.
• Establish appropriate reporting and controlling procedures to improve project operations and delivery.
• Drive the implementation of innovative construction methodologies and practices on-site to improve productivity and achieve lean outcomes.

This position is based at ST TPY Premise.

YOUR ROLE

-Define Vision/ Strategy to strengthen and sustain Industrial Engineering activities within Back End (Bouskoura , Calamba , Malta , Muar , Rennes, Shenzhen).

-Ensure the best utilization of BEMT assets and drive improvement to achieve manufacturing excellence.

-Support plants and make recommendations to management by providing accurate, concise information and directions to Operations & Management and Drive/ Contribute to BEMT wide project for: capacity increase, robustness & IE productivity increase.

-Drive optimization of resource utilization, adoption of standardized best practices and continuous improvement to achieve manufacturing excellence

SNOP process robustness and full support to it ==> IE perspective

Identify tasks for building up IE operational Standards across all BEM&T Sites

• Uniformity of Data and knowledge sharing

Simplify and automate BEMT Worldwide Industrial Engineering activities

• Centralized Manufacturing assets and resources simulation through IEDB/ LCRP:
• Capacity simulation
• Headcount simulation
• SQM assessment
• Automatic Mc shortage definition & future CAPEX definition

Drive Capacity model management at BEMT level:

• Set governance for capacity model management and ensure that it is applied.
• Arbitrates on the demand versus capacity when required during SnoP in case of disputes.
• Capacity change tracking (capacity CAR validation, Capacity model follow up and CCRB ratification for any changes)
• Make or Buy Process (strategy) capacity ratification.
• Key rampup follow up and sustenance.

Maximize assets utilization and equipment effectiveness (OEE)

• Define Rules and tools for OEE calculation
• Define BEM&T yearly OEE target

Driving OEE improvement: Coordinate and challenge Sites plan on OEE improvement trough equipment time studies

• Increase Productivity and Maximize Asset utilization
• Follow up with Plants and set guidelines / methodologies for analysis where required
• EMCS / STCC/O+ Coverage alignment with respectively CIE Automation & CTFO
• Operations Related Projects/Plant Support/KPI

YOUR SKILLS & EXPERIENCES

• Bachelor of Engineer in Manufacturing / Engineering Sciences or similar
• At least 5 years of BE Manufacturing experience and managerial position
• Extensive knowledge of Excel, PowerPoint and Power BI
• Leader and able to drive and manage project concisely
• Business English proficient

The Role

To develop a thorough understanding of Toll’s business through practical involvement in sales activities. Sharing that knowledge with Japan Post and identifying opportunities for introducing Toll’s services to Japan Post customers and potential Japanese customers.

• Representing Toll Group throughout the sales process with a focus on more complex sales opportunities or opportunities with major clients.
• Identifying new sales opportunities, particularly for current Japan Post customers, and Japanese companies. Creating and developing the sales business strategies for further growth of Toll’s business with Japan Desk sales team.
• Monitoring and managing the sales performance of Japan Desk with using KPI and/or other index. Retaining existing businesses of Japan Desk by closely managing the relationship with clients with a focus on Global Logistics in Asia.
• Analysing competitor activity. Developing a strong understanding of Toll’s business. Communicating with Japan Post to further develop broader understanding of Toll’s business and service offerings.
• Assisting management on their business decision making by carrying out day-to-day administrative activities.
• Senior functional managers of both Toll and Japan Post. Japan Post management and business development team. Global Logistics and Global Forwarding management and sales team of Toll

To be successful, you will need:

• Relevant bachelor degree or equivalent employment experience
• Native Level in Japanese (written and verbal) and good command in English (written and verbal) to communicate with stakeholders in Japan Post
• Significant experience in a technical sales environment
• Actively participate in Toll WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace
• Ensure compliance with safe work practices, not to put others at risk. Use and maintain equipment properly and ensure that the work area is free of hazards
• Report all incidents, injuries and near misses. Report any hazard or accident to the OHS officer as soon as it becomes apparent

Customer Support Executive (Video Analytics)

Responsibilities:

- Customer and Site Management:

o Act as the primary liaison for customers and sites.

o Conduct maintenance and daily checks on deployments, troubleshoot issues and escalate matters to the CTO.

o Collaborate closely with customers to comprehend their technical needs and provide customized solutions.

o Offer ongoing technical guidance, support throughout the deployments by understanding the users’ pain points and recommending solutions to address them.

o Conduct training sessions and workshops to educate customers on the utilization of Ailytics’ products and technologies.

o Ensure customer satisfaction and retention.

o Monitor and report on key customer success metrics.

o Willingness to travel to customer sites as required.

- Physical Deployment of Video Analytics solutions:

o Deliver and install hardware to integrate Ailytics’ Video Analytics solutions into customers’ workflows and systems.

- Troubleshooting:

o Troubleshoot and resolve technical issues to ensure customer satisfaction.

- Platform Administration:

o Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.

- Cross-functional collaboration:

o Coordinate internal resources to address customer requirements effectively.

o Work collaboratively with internal teams to enhance the overall customer experience.

o Provide constructive product feedback and suggestions to Ailytics’ technology team.

- Documentation:

o Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.

- Mentor for Interns:

o Provide guidance to interns on efficient and effective practices in daily tasks.

o Impart knowledge and experience in implementation of Video Analytics solutions and customer management to ensure customer satisfaction.

- Keeping current:

o Stay informed about the latest industry trends and technologies to enhance customer success strategies.

Requirements

- Willingness to learn

- Demonstrated resilience learning/executing

- Demonstrated experience in a customer success or account management role.

- Proven background in technical support roles.

- Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.

- Excellent communication, interpersonal, and problem-solving skills.

- Strong project management and organizational skills.

- Familiarity with Project Management software (like Jira, Confluence) and customer success metrics.

- A service mindset with a passion for working with technical customers.

- Customer-first mentality with a high dose of empathy.

- Self-starter, growth mindset, and able to work cross-team.

Why work at Ailytics?

- Join Ailytics in transforming the industrial sector with AI-powered solutions.

- A fun team to be in, with high standards and a culture of transparency and collaboration.

- Flexible working arrangements such as choice of location, and async work environment.

- Constant training and coaching on Video Analytics solutions and its impact.

- Be part of a lean and fast-growing team tackling an ever-expanding market locally and abroad.

- You will be stretched and given career opportunities to grow laterally and vertically.

Job Responsibilities and Duties

• Hiring, training, coaching and leading the team of customer service officers to provide excellent service to customer via multiple channels
• Leading team meetings, conducting one-to-one session to better understand problems and needs of individual staff then formulating plans that help enhance individual officers performance
• Establishing team and individual KPIs to evaluate and manage staff performance to achieve desired individual service level
• Identifying skill gaps and planning/conducting training as and when needed
• Resolution of customer feedback, requests and complaints that cannot be handled by junior customer service officers
• Ensure optimized manpower through leave rostering and recruitment
• Working with other departments to ensure customers’ needs are fulfilled timely and efficiently
• Regular review of work flow and process to ensure smooth daily operations
• Driving sales by training and delegating tele-sales activities and conducting analysis of post-sales promotions efforts
• Preparing reports that analyse productivity of individual and overall customer team to drive continuous improvement of processes leading to higher customer satisfaction
• Other routine administrative duties such as report of new customer creation, monthly update of item status, price change update and related duties

Job Requirements

• Keen eye for details
• Able to work well under pressure in a fast pace environment
• Customer focused and service oriented
• Result driven and experienced in change management
• Strong in team leadership and work prioritization
• Advance knowledge of Microsoft Office, including excel use of pivot tables and lookup functions

The Centre for Digital Enablement (CoDE) drives initiatives within SIT. It works with various stakeholders, both internal and external, in upskilling digital literacy across the organization through literacy programmes and digital innovation projects in relation to the Digital Learning Spaces (DLS).

The Assistant Manager will be part of the curriculum team responsible for the development and delivery of digital literacy programmes to students and academic staff as part of the institutional drive towards digitalization. He/ She may also participate in and manage student projects which includes mentoring and facilitating student learning during the project.

Key Responsibilities

E‐Learning Development

• Design and develop e‐learning content aimed at effective knowledge transfer and retention.
• Manage project requirements, stakeholders, and supervise student developers and/or manage vendors to ensure the timely delivery of content and resources.
• Administer the e‐learning assets and assist on the setting up of course sites in the Learning Management System (LMS).

Collateral Design & Publicity

• Design and create collaterals or materials for CoDE’s programmes and initiatives.
• Design and create compelling publicity materials, including eDMs, to promote CoDE’s events and initiatives.
• Design and create CoDE’s newsletter and administer CoDE’s SharePoint site to keep stakeholders informed and engaged.

Events Coordination

• Plan and manage various events hosted by CoDE, such as talks, workshops, and hackathons.
• Coordinate logistics, including venue booking, speaker arrangements, attendee registration, post‐event reporting, etc.

Job Requirements

• A diploma or degree in learning/instructional design, multimedia design, educational technology, or a related field.
• Preferably 2 or more years of relevant working experience in learning/instructional design, multimedia design in an education setting, or similar.
• Proven experience in designing and developing e‐learning content, preferably in a corporate training or educational setting, and managing e‐learning projects from conception to completion, including stakeholder engagement and project coordination.
• Proficient in e‐learning authoring software, such as Articulate Storyline360, iSpring, or similar.
• Proficient in multimedia production software such as Adobe Creative Suite (e.g., Photoshop, Illustrator, Premiere Pro) for creating engaging visual and interactive content.
• Familiar with learning management systems (LMS) and experience administering elearning assets on such platforms. Familiarity with Brightspace (D2L) Learning Management system will be an added advantage.
• Good interpersonal skills and ability to work independently, as well as within a team.
• Ability to manage multiple projects and meet deadlines, while maintaining quality standards.
• Inquisitive, organised, and meticulous, with the ability to navigate quickly through an evolving environment.

The successful candidate will be offered an 11-months contract.

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

Roles & Responsibilities

The Sales Manager will be responsible for the assigned industry segments and key customer accounts.

The role will focus on understanding the customers’ requirements, and collaborate with internal team members and external partners to devise strategy and solution proposals to meet customers’ requirements.

The candidate is required to grow the sales pipeline to drive sales results and customers’ satisfaction.

The candidate has to be both commercially and technically capable to follow through effective bid proposals and presentations (when deem necessary).

This role requires the candidate to work or collabrate with Solution team for cost-effective turnkey solution.

The candidate must be able to do costing and quotations independently for product sales and Facility Management activity.

Responsibilities:

· Mainly focus on sales strategy planning and business development to meet or exceed given Annual Sales target.

· Support technical queries from external (e.g. end users, consultants, and partners)

· Work closely with Solution team in articulating technology and product positioning to both business and technical users in the form of presentation or bid proposal and clarifications.

· Work with Solution team in solution design and produce guide specifications support to consultants, integrators, and customers.

· Respond to functional and technical elements of RFIs/RFPs including conducting of cost and solution analysis to ensure competitiveness of bid response.

· Develop opportunities from assigned industries and customer segments

· Act as single point of contact to the assigned customers account and manage the customers’ requirements and feedbacks to ensure satisfactory level

· Coordinate with solution team and project team to deliver project in timely, satisfactorily and quality manner and ensuring project delivery is delivered in compliance with contractual and regulatory requirements

· Identify customer's needs and sales opportunities from the leads received, and to help future growth through value-added engineering.

· Develop and maintain close relationship with customers.

Requirements:

· Degree/Diploma in Mechanical or Electrical Engineering or equivalent.

· Minimum 5 years Sales experience in Data Centre / Engineering & Building Services Industry

· Self-driven with initiative

· Proven and strong interpersonal skills to communicate well with customers, colleagues and vendors

· Proven record of meeting sales quota

· Proficient in Microsoft Office, Microsoft Visio, and Project

· Read architectural, structural, mechanical and electrical blueprints and have a solid understanding of building services such as electrical, fire, and mechanical system.