• Job function - 70% Admin 30% Customer Support
• Able to commence from Jan/Feb 2024
• Office located at Jurong East (3 mins walk from Jurong East MRT)

Administration - 70%

• Day to day administrative duties.
• Data entry, reporting and invoicing
• Manage calender and schedule of bookings
• Update spreadsheets and prepare monthly reports

Customer Support - 30%

• Answering phone calls and taking appointment bookings and etc
• Responding to Email and Whatsapp inquiries
• Attend to customers’ enquiries, and feedback  via phone calls, emails, and Whatsapp

Job Requirements

• Min GCE A' Level or Diploma in any discipline
• Fluent in English (Conversational and Written)
• Previous admin & coordination experience is an advantage.
• Detailed-oriented and resourceful.
• Possess good organizational skills and time management.
• Customer centric with good communication and interpersonal skills
• Competent in Microsoft Office, particularly in Word and Excel

If interested, please kindly send in your resume to [email protected]

Summary

Oversees the execution and completion of technology solutions projects in the professional services arena. Manages people who lead projects supporting the company-client relationship, ensuring customer satisfaction. Provides budget analysis, labor planning and coordination of activities between client and company personnel. Monitors project completion from initiation through delivery to meet revenue and cost projections. Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems or system integration projects or engagements. Typically utilizes management skills more than technical skills. Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients. Selects, develops and evaluates personnel to ensure the efficient operation of the function. This job does not have responsibility over product development, but does have overall project management responsibility. This job oversees employees assigned to manage specific projects that have a distinct beginning and end.

Key accountabilities

• Responsible for orders and revenue growth of OneSource business in Singapore and potentially lead the entire SEA team.
• Manage and develop key accounts and dealers for Singapore and SEA.
• Work closely with OneSource sales to address customers’ needs and provide omni-channel support to get the lab service opportunities in Pharma, research, government and segments.
• Develop and present tailor-made service proposals to customers, particularly for lab asset management projects from key accounts (KAs).
• Be accountable to understand the project objectives, scope, and budget. Ensure the processes and procedures will be applied in required projects and manage potential risk and issues.
• Follow up on project planning, execution and change control and lead project team to implement the service activities on time, on budget and stay committed to the completion of project phases.
• Communicate effectively with customers and internal/external resources. Perform project review with key stakeholders in key customers on regular basis and follow up for issues and solutions.
• Respond to new requests from KAs and expand service scope and new solution for existing lab service projects.
• Coordinate any other related issue in project.

Requirements

• Minimum Diploma holder with specialization in Chemistry or related discipline / Bachelor’s Degree holder preferred.
• Minimum 3-5 years of sales or (project/people) management experience in related industry.
• Good inter-personal, communication, presentation and negotiation skills.
• Team player with assertive and result oriented personality with drive and high energy.
• Customer service oriented and proficient in Microsoft office.
• Strong and confident decision-maker who is capable and has the experience to make tough decision when required for a sales and service organization.
• Capable of building a strong link between the company and awareness of needs of customers.
• Understand need and consider external customers and/or internal clients in decisions and actions.
• Comfortable with 30-70% of business travel inside Singapore.

Job Description

We are looking for an Application Engineer who enjoys interacting with customers and likes to work in an autonomous environment. In this position, you will manage and develop long standing client relationships, with an intense focus on exceeding client expectations and driving service delivery. You will have a hands-on approach to service and deliver value through developing and managing technical projects to solve customer problems.

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans.
• Assist Sales Representatives with plant surveys of prospective customers.
• Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts.
• Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
• Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.
• Support services include: Water Chemistry checks, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management and top-up.
• Follow Ecolab safety guidelines and incident reporting requirements.

Requirements:

• Technical Degree or equivalent education with industry experience is preferred.
• Must have knowledge of and experience in materials, scheduling, inventory, manufacturing and installation processes.
• Excellent organizational, interpersonal, verbal and written communication skills are essential.
• Ability to manage multiple projects simultaneously and maintain project schedule timelines.
• Someone who can think logically and interject common sense and is prepared to make decisions.
• A self-motivated, goal oriented, as well as a team player

Responsible for taking orders and serving food and beverages to guests

Polite, friendly and well groom

Verifying the identification and age of any customers order alcoholic beverages

Submitting food orders to the kitchen staff

Ensure customer satisfied with their meal

Work with kitchen staff to resolve any complaints and process customer payments

Job Description & Requirements

- With Cheerful and positive attitude

- Customer-oriented

- Flexible and understand the nature of work in F&B

- Able to handle customers and complains

- Has extensive training and experience in Bartending

- Preferably with expeience in the plating and kitchen assistance

- with a "CAN DO" attitude and able to do multi-tasking

- Efficient and meticulous

- Organize

- Has commitment to work

- Can work well with the team

- Hardworking person

- willing to work during weekend and PH

- preferably can speak chinese, malay, english and Tamil

- Knowledge of supplies, equipment, and/or services ordering and inventory control.

- Ability to follow routine verbal and written instructions.

- Ability to read and write.

- Ability to understand and follow safety procedures.

- Ability to safely use cleaning equipment and supplies.

SKILLS REQUIRED:

- Verbal communication skills

- Interpersonal communication skills

- Customer service

- Team-oriented

- Organized

- Multi-tasking

- Problem-solving

- Creativity

- Bartending

- Must be able to self-learn digital devices

- Must be all-rounded from front - kitchen

- Must be independent

Please send your resume to: [email protected] & [email protected] or whatsapp your resume to +659172151 & +658626 0136 stating the position you are applying for

• Scheduling of jobs for drivers and manage drivers to ensure smooth operations
• Point of liaison for drivers and customers / site supervisors
• Taking of clients orders and dispatching / coordinating of jobs
• Handle & manage chinese and english speaking clients as well as logistics teams queries and expections
• Maintain good service and communication with customers
• Attend to customer quiries as the first point of contact via different channels such as phone calls, e-mails, sms and whatsapp
• Record all important customer queries for appropriate post-action review
• Provide administrative support and assist in other assigned ad-hoc matters when necessary
• Team Player and willing to learn attitude
• Able to communicate with Chinese & English Speaking Clients
• Able to handle stress and work efficiently in a fast paced environment. Good in multi tasking.
• Able to work shift work, weekends and public Holiday.
• Willing to travel to Tuas for work

• 1) Shall ensure the daily operations of various sites assigned and liaise with clients on the requirements
• 2) Arrange for daily staff deployments to various sites and ensure company does not incur any liquidated damages on the projects
• 3) Rostering of monthly schedules
• 4) Coordinate with site in charge on backlog if any
• 5) Rectify on site issues with workers or clients upon receiving feedback
• 6) Reporting of daily attendance to head office and to submit and ensure timesheets are all in proper orders
• 7) Prepare monthly financial reports for various operations projects
• 8) Arrange for coverage in case of absence of staff and able to hands on in event of no coverage
• 9) Candidate must be independent and proactive to provide suggestions and solve problems with initiative
• 10) Candidate shall possess class 3 licence
• 11) Candidate shall respond to any business or projects assignment regardless of time in event of need

Responsibilities:

• Transport waste materials
• Inspect vehicles for mechanical/safety issues and perform preventative maintenance
• Document and log work
• Report defects, accidents or violations

Requirements:

• Have experience as Truck Driver
• Minimum Class 4 driving licence
• No recent driving violations
• 6 days work week
• Location : Tuas

Well-versed in retrofitting of Engine and crankshafts within time

· With enriched experience in troubleshooting of two stroke and four stroke engines

· Sound knowledge in framing and executing of scheduled maintenance plans, estimates, and contract specifications.

· Well adapted to Preventive, Conditional based Predictive & Break down maintenance of Engines and plant utilities

· Laid down SOP’s and MIS reports and have knowledge in implementation of ISO-9001 -2001, 18000 - 2007, 14000 – 2007.

· Conducted operational and performance tests on marine machinery and equipment on behalf of makers like Hyundai and Yanmar.

· Prepared technical reports for the final evaluation by regulatory and insurance bodies.

Job Description

ASSISTANT MEMBERSHIP SERVICES EXECUTIVE

(Membership Administration)

HQ, SAFRA Mount Faber

Job Description

Responsibilities:

· Process membership applications including the tracking and following up for incomplete submissions

· Perform backend membership processes, data maintenance and update members’ particulars in the database, ensure memberships are processed with a high degree of accuracy

· Assist with renewal notification to members

· Answering members’ enquiries via phone calls and emails.

· Assist with fact-finding on membership feedback matters and proactive highlight any business operations issues

· Assist with user acceptance testing on membership systems

· Assist in data analytics and cleaning

· Provide administrative support and any other duties as and when necessary

Job Requirements

· Possesses at least a recognised diploma or GCE “A” level, with at least 3 years of working experience in processing of applications and administrative works

· Strong analytical and problem solving skills as well as meticulous to detail are critical.

· Good interpersonal and communication skills with capabilities to attend customers’ enquiries

· Willingness to take up new job responsibilities when required

· Proficient in MS office Application, especially Excel

· Self-motivated and a good team player

· Prior experience in a membership organisation or banks backend operations will be advantageous.

· Only Singapore Citizens and Permanent Residents need apply

Please email your Resume to [email protected]

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

Job Responsibilities

• Deliver good customer service to both internal and external customers
• Assist data, database, information management
• Support programs with department service delivery tasks
• Communicate, support and build good relationship with client on their request and requirements
• Actively carry out and follow up on task assigned / request from clients
• Provide suggestion of improvement and proactive in daily task
• Assist with any ad-hoc administrative duties as assigned

Job Requirements

• Higher Secondary or Diploma in any field
• Computer literacy
• Proficient in MS Office
• Good Communication Skills

Manager, Technical Service Singapore

Volvo Bus Asia Pacific is one of the leading clusters within Volvo Bus Corporation (VBC) and has a proud history of profitability and growth. It is responsible for Bus vehicle and Service sales business, partnership with Volvo’s own and private importers, key customers and body build partners, and progress of the Volvo Buses total business within the region.

We are looking for a technically competent and passionate individual to join the Volvo Bus Singapore team as Manager, Technical Service Singapore.

Reporting to the Country Manager, Volvo Bus Singapore, the Technical Service Manager has the responsibility of providing technical and service support for Volvo products to our private dealer, institutional and fleet customers. The Manager will also guide and liaise with the Service Dealer to ensure customer satisfaction through delivery of prompt, customer-focused and high-quality technical solutions in a timely manner thus ensuring uptime of bus operations.

Technical Service:

· Provide hands-on technical solutions and support in a timely manner to all Volvo bus customers for Volvo product / buses operating in Singapore.

· Support with troubleshooting, technical requests and escalations and conduct field investigations.

· Train, upskill and provide technical support to Volvo’s private dealer in Singapore.

· Liaise with Volvo Headquarters and other technical teams for swift solutions on technical service issues affecting customer operations.

· Co-ordinate with the technical managers in APAC Central and Malaysia along with the Dealer Network in Singapore and Malaysia to ensure seamless cross border service support and minimized downtime for cross border private bus customers.

· Develop and maintain relationship with all stakeholders (for eg. Authority, PTO’s, Private dealer, key suppliers, and body building partners).

· Proactively monitor field service issues, including escalation of repeated failure, leading to submission of technical case which can lead to improved solutions (campaigns) to help improve product quality.

· Coordinate and manage stakeholders to ensure seamless delivery (Chassis inspection / Pre-Delivery Inspection / acceptance) of new vehicles to Singapore customers.

· Partake in scheduled monthly or quarterly technical service meetings with Public Bus Operators, Authority and Private Dealer.

· Perform connected-vehicle data analysis to enhance & broaden customer value proposition.

· People Management - Manage Volvo bus service personnel.

Monitor & Reporting:

· Warranty management – Analysis and review of claims & budget for Singapore.

· Monthly submission of top 5 quality and service meeting and required items to APAC APAC Central technical manager.

· Monitor new campaign releases and ensure campaigns are implemented on vehicles in a timely manner. Report campaign completion status to APAC Central technical manager.

· Other adhoc duties as requested by the Country Manager / APAC Central technical manager.

Service Systems support:

· Be the super user for select Volvo systems within the market.

Training:

· Deliver / Co-ordinate technical training to be provided to Public Transport Operators, dealer network and Singapore Bus Academy (SGBA) / Land Transport Authority (LTA) in conjunction with APAC Central technical manager & APAC Training Manager.

Requirements

· A technical service professional with 6 to 10 years’ experience in the bus / truck industry.

· Good service, workshop, and customer facing process knowledge.

· Strong hands-on problem-solving experience with in-depth technical and electrical knowledge.

· Customer-focused, excellent client communications skills to work and build relationships with key customers, new dealers, business partners and internal team.

· Ability to learn on the fly, work in a cross-functional, multi-cultural team and adapt to challenging environments.

· Proven ability to lead and coach people.

· Experienced in conducting training and develop training plans.

· Good verbal and written communication skills.

· Open to frequent local travel and occasional international travel.

Qualifications

· Bachelor’s Degree in Mechanical, Electrical or Technical Engineering or related qualifications

· Experience in working with technology and productivity tools including MS Office, Excel & PowerPoint

Roles & Responsibilities

Job Description

1. The person is responsible for communicating with the customers/distributors on their solution needs and after-sales needs.
2. The job will require providing the quotation, sales follow, sales forecast, and sales presentation.
3. Generate and review sales quotations, order processing and invoicing.
4. Review customer sales orders, proposals, purchase orders, and related information.
5. Preparation of documents for sales operations, customer-related reports to management, sales and customers as required.
6. Generate price list for sales team, based on information from principals. Monitor & update sales team with relevant information from principals.
7. Effectively engage with external customers, suppliers, financiers and internal colleagues including shipping, finance, technical, service, sales and marketing, as required.
8. Provide admin support where necessary. e.g. filing, data entry, retrieval of documents, or any other duties assigned.

Job Requirements

1. Two years of relevant working experience in a manufacturing environment.
2. Excellent communication and interpersonal skills.
3. Able to multi-task and work with minimal supervision.
4. Able to read and interpret technical drawings.

What Will You Get In Return • You will be given exposure to a hold a key position in a growing organization with attractive rewards and a wide range of benefits.

What You Need to do Now Click "Apply" and please include the following information in your resume:

• Personal Particulars with recent photograph
• Education background
• Work experiences in point forms
• Reason(s) for leaving
• Current and Expected salary
• Date of availability / Notice Period

Note: Only shortlisted candidate will be notified via email for an interview invitation

Background

Marshal Systems Pte Ltd is a leading system integrator in the Marine and Offshore Industry. We would like to invite dynamic & highly motivated individuals to join our team as:

Service Engineer

(Communication, F&G Detection System and Control Instrumentation)

Responsibility:

• Attend site surveys when necessary to propose suitable solution to meet client's requirement.
• Electrical Installation supervision experience (electrical cable, DB and equipment installation).
• Provide service and commissioning the company's Fire & Gas detection system, Control and Instrumentation products and services.
• Promote company's products via the provision of professional and quality services.
• Ensure customer's satisfaction via the provision of prompt and efficient services to minimise the impact of company's products downtime on Customer's business operations.
• Engineering activities to ensure that services are carried out with minimum impact on company's business revenue.
• Ensure that customer requirements are adequately conveyed to the Service Manager.
• Provide guidance/ assist Service/Commissioning Engineers on service related tasks.
• Prepare service plan, identify, and recommend business opportunities to Service Manager.
• Prepare servicer reports upon job completion regarding the work, man-hour, spares.
• Ensure to work according to safety regulations.

Requirements

• Degree/ Diploma/ NITEC in Electrical & Eletcronics Engineering or related discipline.
• Minimum 2-3 years hands-on experience in service/commissioning of the following system: Fire & Gas detection system, software programming such as PLC, SCADA, HMI, etc
• Must be customer focused with the ability to effectively manage relationships with customers.
• Required to travek overseas onshore/offshore in short notice for service/commissioning/modification/upgrading of company supplied system.

We are looking for proactive marine service engineer who are familiar with 2-Stroke & 4-Stroke Engines, Engine Components Overhaul and maintenance, general mechanical dismantling and assembly works.

Job Description:

• Inspect, diagnose and troubleshoot and carryout repair, maintenance or reconditioning of marine engines 2 & 4 Stroke Main/Aux Engines, Crankshaft & Camshaft Replacement and other onboard machinery.
• Carry out removal and installation work onboard vessels and general servicing and repair in the workshop.
• Delegate the job to the relevant team members and adhere closely to the projected repair and manpower plan.
• Lead a team of service technicians and plan, organize and execute repairs, maintenance and reconditioning jobs onboard the vessels in shipyards, ports, anchorage or voyage and offshore.
• Take the necessary measurements and readings to provide a repair plan, estimated repair time, consumables, and raw materials required for the job.
• Keep accurate records of all repair and maintenance work performed on the engine, including any parts replaced or repaired.
• Hands on work in rectification of defects and maintenance of mechanical or diesel components.
• Interact with customers during the work execution.
• Perform internal and external progress status up-dates of the assigned work.
• Assist with the development and implementation of service procedures and policies.
• Monitor service performance metrics and work with the team to identify areas for improvement.
• Conduct training and development programs for technician to increase knowledge and skills in the field.
• Strictly adhere to safe work procedures and applicable laws, rules and regulations.
• Follow safety procedures and use proper protective equipment when working with engines and other equipment.
• Proactively consulting, advising, and promoting available PMax service and products to customer.
• Ensuring an adequate level of cleanliness, maintenance of tools and equipment in the workshop.
• Accomplish all tasks as appropriately assigned or requested.

Requirements:

• Diploma/Degree in Mechanical, Marine or Engineering related field.
• At least 5 years relevant experience within the engine overhaul industry.
• Be able to work on board vessel's engine room environment, Shipyards, Anchorage etc and travel overseas for assignments.
• Excellent technical knowledge and problem-solving skills.
• Possess positive and responsible attitude towards work.
• Able to work with other specialists of the same or lower skill level and successfully complete projects.
• Ability to work independently and minimal supervision.
• Ability to create internal and external work reports.
• Able to do overtime and work during weekends and public holidays for urgent repair jobs.
• Salary will commensurate according to experience & qualifications.

Additional Information:

• 5 days’ work week
• Transport provided from Choa Chu Kang and Pioneer MRT and vice-versa.
• Variable bonus and better medical benefits.
• Career growth & learning opportunity.

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability. We regret that only shortlisted candidates will be notified.

Position Overview:

The position will be responsible for end-to-end implementation of APAC Customer & Commercial IT solutions with, from definition, initiation, planning, implementation to operation-state (including documentation, problem & resolution management) across APAC mainly focusing on South Pacific cluster. This person will lead the project management of transforming the business through digitization in the agreed scope, timeline & investment. This role shall provide subject-matter-expert in business digital transformation, systems & processes relating to Customer & Commercial functional areas. The position will be a member of the ASEAN & South Pacific (ASP) IT team & APAC IT Customer & Commercial (CCL) Systems team & reports to APAC CCL IT COE Leader.

Key Results:

• Establishment of best practices in business transformation through digitalization
• Simplified/Streamlined business processes & practices with documentation
• Customer & Commercial solutions implementation that meet established criteria for business value, cost, time-to-deliver, SLAs & scalability

Key Responsibilities:

• Work with APAC IT CCL COE Leader, to prioritize, develop & deliver the Customer & Commercial solutions plan & timeline with Agile mind-set
• Project lead with multi-functional, regional, business units & bottlers to manage & deliver the agreed solutions, sprints & releases within the timeline & budget
• Responsible for supporting CCL solutions and managing escalations for the business to vendors and partners as required.
• Responsible & accountable for leading business digital transformation & solution implementation in the following areas:

Digital Commerce

• Business to Business (B2B)
• Business to Consumer (B2C)
• Direct to Consumer (D2C)
• Food Service Aggregators (FSA)
• Online to offline (O2O)
• Online execution survey (eRED)
• Payment Solutions

Customer & Commercial Execution

• Sales force automation (SFA) & execution
• Customer Service Excellence (RED, IoT, Vending machine, cooler, AI/Image Recognition)
• Alternative channels & Routes-to-Market (RTM)

Job Requirements: (The following is a listing of minimum indicated requirements for this job)

• Experience in FMCG industry, preferably Customer & Commercial functions
• Minimum 8 years of strong track record in leading, delivering & managing complex regional IT & business digital transformation solutions in a large global corporation with multi-stakeholders, multi-functions & cross-country IT delivery teams
• Strong communication & influencing skills in a matrix & global environment
• Deep understanding of SDLC & Project Management, particularly Agile/Scrum methodologies
• Strong experience in management, evaluation & negotiation with multiple service providers/vendors
• Experiences on the following technology:

- Salesforce Sales & Service Cloud
- eCommerce platforms for B2B, B2C, B2B2C, O2O
- Payment solutions
- Date warehouse & data management tools (preferably Tableau, Power BI)
- IoT technologies

• Willing to take frequent conference calls out of regular office hours
• Ability to travel

Qualifications

• Bachelor’s degree in Information Technology or related
• Certifications in PMP/Agile/Scrum/BA will be preferred

Core Competencies - The following is a list of top Core Competencies needed for the job.

• Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking.
• Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals.
• Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations.
• Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others.
• Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments. Develops self and others to improve performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance.
• Lives the Values: Demonstrates the values of The Coca-Cola Company through words, actions, and by example; fosters an environment that reflects the values of the company.

Overview of the role

As a Bioquell Service Engineer, you will be responsible for the installation, qualification, validation, service, repair and calibration of a wide range of innovative bio-decontamination equipment, utilised within life sciences, healthcare and pharmaceutical environments. You will also take part in the execution of our unique Bio-decontamination services operated in Singapore and in the Asia-Pacific region.

The quality and care that we put into our products and services saves lives. A key part of this role is delivering a great customer experience; the ideal candidate will demonstrate experience in a customer facing role. Our customers expect great service and we are focused on providing exceptional products combined with a world-class level of aftercare.

Responsibilities

• To carry out planned maintenance and breakdown calls on customer’s equipment, in accordance with company procedures.
• To carry out all contract servicing as arranged with the service manager ensuring that the work programme is carried out.
• Follow product service, repair and installation method statements.
• To carry out all installation in accordance with relevant Standards, following all safety guidelines and instructions issued and as agreed with the client.
• To conduct end user training on operating of the company’s equipment.
• Execution of Bioquell bio-decontamination services in pharmaceutical facilities, laboratories and hospitals.
• Record all information of work carried out electronically or on the appropriate Service Report, ensuring the customer or authorised representative approves the work completed as acceptance that work has been carried out to their satisfaction to GMP standards.
• To carry out work in Singapore or in the Asia-Pacific region as required.
• Act as a Bioquell representative with their customers.

Key skills required for the position

• Strong background in electro mechanical principals, with preferably experience with Siemens PLC, HMI and printed circuit board.
• Be able to demonstrate a very good understanding of electro mechanical systems and products as well as strong technical diagnostic skills.
• Good communication and organisational skills are essential as is the ability to work autonomously or as part of a team.
• A positive, flexible and results orientated approach.
• The candidate should be able to work autonomously and demonstrate good decision qualities.
• Good written and verbal communication skills and in particular the ability to interact well in English.
• Experiences in pump or sensor calibration, pressure testing and HEPA filter testing would be an added advantage.
• Diploma / Degree holder in Engineering with minimum 2 years working experience in life sciences, healthcare or pharmaceutical industries.
• May occasionally be required to work on weekends to meet customer’s schedule.
• Frequent travel in the Asia-Pacific region is to be expected.
• Office Located at Gul Lane (Tuas).
• Company transport provided at Boon Lay, Jurong East, CCK, Outram Park and Bedok MRT.

E-commerce Customer Service

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the frontline liaison between our company and our valued customers, ensuring exceptional service and satisfaction. If you are passionate about delivering outstanding customer experiences and thrive in a fast-paced environment, we want to hear from you.

Responsibilities:

• Respond promptly to customer inquiries, providing accurate and timely information on order status, product knowledge, and related queries.
• Engage with customers through various channels, including phone, email, live chat, and WhatsApp, ensuring a seamless and responsive communication experience.
• Efficiently locate products, check stock availability, and facilitate order collection, delivery, and exchanges, including in-store exchanges.
• Handle a diverse range of customer queries, including complaints, promotion inquiries, product information requests, pricing inquiries, voucher usage, and gift registry assistance.
• Process customer orders, changes, and returns in accordance with established department policies and procedures.
• Demonstrate proficiency in Sales Order management and Invoicing to effectively assist customers with their orders.
• Generate manual Sales Orders as needed or upon customer request.
• Collaborate with the credit department to address disputed credit items, ensuring timely resolution.
• Managing E-commerce customer's comments and review through social media.
• Share constructive feedback with the company on service failures or customer concerns, contributing to continuous improvement initiatives.
• Work closely with the sales team to exceed customer service expectations and foster positive customer relationships.
• Adapt quickly to a fast-paced environment, demonstrating a passion for learning and efficiently utilizing new tools to enhance daily task management.
• If you are a dedicated and adaptable professional with a commitment to delivering exceptional customer service, we invite you to apply and be a key contributor to our customer satisfaction journey.

Jobs Requirements

1. Possess knowledge & experience with workflow of various e-commerce platform/systems (e.g., Lazada, Shopee, Shopify, etc) would be advantageous.
2. Computer literate in Microsoft Office (Word, PP, Excel).
3. Bilingual in English and Mandarin while handling enquiries with English or Mandarin speaking customers.
4. Friendly and customer-oriented with good communication skill.
5. Good team player to work alongside other departments.
6. Minimum GCE “N” level or Nitec/Higher NITEC/ SPM qualifications
7. Training will be provided.
8. Cheerful personality and well-groomed.
9. Singaporean/ PR/ Malaysian are welcome.

Salary Information

• 5.5-day work week (Monday – Saturday)
• Working hours
  9am to 6.00pm (Monday)
  9am to 1.00pm (Saturday)
• Basic Salary: S$2000-2200 / month

Benefit Information

• KPI: $300 / month
• Overtime Paid
• Medical Benefit $300/ year
• Insurance
• AWS + Variable Bonus
• 12-day annual leave (increase by 1 day each year up to maximum of 14 day)

Working location
22 Pioneer Cres, #03-06A West Park BizCentral, Singapore 628556

Job description

* Administrative works

* Work closely with sales and operation team

* Handle customer’s enquiries

* Produce invoice and quotation

* Other ad hoc tasks given

Working hours

Monday - Friday (9am-6pm)

Saturday (9am-1:30pm)

- Field service work / Workshop repairs: attend site and perform field work, ie. breakdowns, preventative maintenance, install and commissioning. Workshop tasks: dismantling, assembly, cleaning of parts and using of precision equipment and machinery and apply safety and health rules and taking into consideration the actual site conditions.

- Planning Coordinates: preparation and control of all material, equipment and documentation needed for site activities and organized them in accordance with contractual and supplement documentation

- Repair: Conducts detailed inventories and inspections to determine necessary maintenance and reports. Troubleshoots and repairs equipment and recommends changes such as new equipment or modified procedures to improve performance and customer satisfaction.

- Reporting: prepares all technical and work reports to be signed by customer representative

- Customer regulation: obtaining certain passes or attending classes for commencing of works.

* Nitec certificate or 2 to 5 years xperience working as turbochargers on marine vessels or mechanical fitter or diesel fitter

* Knowledge of turbocharging would be an advantagaeous

* Strong in service delivery and troubleshooting

* Customer centric

* Team player

Roles & Responsibilities:

• Coordinate and process inquiries through the business, liaising with internal personnel and customers, achieving customer expectations and deadlines
• Create techno-commercial quotations and drawings
• Execute, support and monitor orders till shipment including coordination with manufacturing facilities and sub-suppliers
• Enter quotes/ orders, retrieve customer information, stock status information
• Work closely with Application Engineers to provide customers with technical support and solutions on electrical equipment during quotation/ order stage
• Deliver on agreed KPI Metrics (sales, quotes/ orders, customer feedback, hit rate ...)
• Work closely with client to resolve conflicts and design changes before they become significant delays
• Support Sales in close cooperation with the corresponding interface areas as production, engineering and quality

Experience & Qualifications:

• Customer Service with Quotation management experience
• “A” level or Diploma
• Minimum of three years’ experience with proven records

Skills and Abilities:

• Hands-on experience in SAP preferred
• Proficient in verbal and written English. Able to speak simple Japanese
• Customer focused attitude (Responsiveness, Accurate & Customer Friendly)
• Proficiency in office management software (MS Office, MS Project, CRM, others)
• Independent and result-oriented style of working
• Ability to work under pressure & willingness to learn

Salary: Basic $2,000 - $3,000 + $40 mobile allowance + OT applicable + VB

Time: Monday - Friday (8.30am - 5.30pm)

Location: Benoi Road

Responsibilities:

• Servicing and repair of material handling equipment i.e. disesel and electric fork lift / MHE.
• Troubleshoot and rectify MHE issues.
• Other tasks as assigned by workshop supervisor.

Requirements:

• Must possess Class 3 Driving License.
• 1 Year relevant working experience in servicing/ repairing electrical and/ or diesel forklift or automotive/ industrial equipment repair experience.
• Good communication skills.
• Able to read, speak and write English.
• NITEC in Automotive or equivalent preferred.
• Must be able to do standby shifts 2 weeks every quarter including weekends and public holidays and handle passive standby 2 weeks 3 times a year.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lon Kei Hin | EA Personnel No.: R23116368

ROLE DESCRIPTION

Responsible for timely and accurate issuance of documents. Manage a team of juniors and raise any issue and proposal to superior.

JOB RESPONSIBILITIES

· Ensure to issue accurate SO(Sales Order)/SRO(Sales Return Order)/SCM(Sales Credit Memo) based on PO and other supporting documents

· Ensure that the invoices are returned to the warehouse with proof of delivery.

· Ensure that the invoices are uploaded to the customers’ portal on timely basis for payment collection.

· Download debit notes from customers’ portal for issuance of credit notes.

· Check the supporting documents for issuing SRO/SCM. Follow up with Accounts/Sales for any selling price discrepancies.

· Liaise with customers and internal stakeholders on order processing.

· Ensure that customer's enquiries and orders are answered.

· Follow up with Sales/Accounts on collection.

· Support of proper delivery arrangement

· Collaboration with Accounts and other related departments to improve the accuracy and efficiency of the process.

· Report the issue and proposal to Financial Controller

· Any other duties as assigned.

JOB REQUIREMENTS

· Qualification: Diploma in Accounting or its equivalent

· Experience : At least 3-5 years’ work experience in FMCG, or relevant experience

· Proficient in Navision or ERP accounting software is a plus.

· Able to commit 5.5 days work week.

Salary: Basic $1,800 - $2,000 + $600 transport allowance (if possess own transport) + commission [Average around $100 - $900]
(Average Gross Salary $3,500)

Time: Monday - Friday (8.30am - 5.30pm)

Location: Tuas Avenue

Responsibilities:

• Sale of Service Contracts to Fleet/ Vehicle Owners.
• Maintain a pool of service contracts to form a base load to ensure stability of service revenue.
• Foster close-relationship with customers in their course of vehicle ownership for subsequent purchase.
• Keep up-to-date of all customers' feedback with reply to close case.
• Constantly educate customers with proper vehicle handling.
• Safeguard our product and brand image in vehicle maintainability.
• Weekly Sales Report (GGOB) on sales progress, challenges and prospects/forecasts to keep targets in check.
• Ability to explore new grounds/industries for new sales to meet new sales targets/KPI.
• Staying up-to-date on customer's payment progress will enable salesperson to educate/motivate regular on-time payments of customer in order to facilitate smooth transactions with their 30-days credit term.
• Offer/propose/quote maintenance agreements, adhoc quotations when complying with the standards of service centres.

Requirements:

• Customer Relationship Management (CRM) Tools.
• Product Presentation.
• Market & Product Knowledge.
• Time Management.
• Team Collaboration.
• Adaptability.
• Target Orientation.
• Resilience.
• Training, on-job training to familiarise dealer's/non-dealer's on In-house or aftermarket existing/new product/packages available in the market.
• Sales and Negotiation Skills.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lon Kei Hin | EA Personnel No.: R23116368