• Handles day to day order takings and in-house system data entry.
• Builds relationships with existing customers by understanding their needs and assisting with their queries.
• Manages customer orders and communicate requirements to internal stakeholders (Sales, Supply, Operations) to ensure smooth fulfilment of orders.
• Liaises and updates customers of the status of deliveries.
• Follows up with billing matters.
• Processes sales orders and verifies purchase orders.
• Assist on general administration matters.
• Coordinates import and export shipping activities in liaison with customer, supplier and shipping agent.

Established Engineering Trading Company since 1994, dealing with Industrial Products to supply to the Heavy Industries, Marine & Crane Industries, Automation, General Industries & Wholesalers in this region, is looking for Service Technician to provide after sales service of the Company’s products.

SERVICE TECHNICIAN

Candidates must have electrical & electronics background with at least 1 year related work experience. You should have good knowledge in electronic equipment repair and able to conduct bench-test and trouble-shooting. Experience in crane industries will be an added advantage.

Requirements:

- At least 1 years related working experience.

- ITE in Electrical/Electronics and above

- Must possess class 3 driving license

- Strong troubleshooting and analytical skills to resolve technical problems

- PC literate, ability to read technical drawings/procedures and use a variety of precision testing and measuring instruments.

- Willing to sign contract for at least 1 year as overseas training is required.

Responsibilities:

- Troubleshooting & repair of Radio Remote Control Equipments

- Delivery / inventory control on spare parts

- May require to perform equipment installation on site either local or overseas

- Assist in setting up and up-keep the service centre cum warehouse, prepare quotations, updating the inventory list and training.

- Training will be provided in house and factory in Germany.

· To assist in answering phone calls and emails

· To attend to customer enquiry, to provide quotation and follow up with customer on PO

· General administrative duties such as filing, data entry and sorting of documents

· To generate DO and job order to production team

· To arrange goods to be delivered to customers and ensure documents have been signed and update the system accordingly

· Other ad-hoc duties as assigned

· Able to work independently

· Able to start work immediately or within a short notice

Duties and Responsibilities

• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• General administrative support as required by members of Transport Dept. and management
• Liaise with customers or vendors related to procurement and administrative requirements
• Monitor vessel schedule vis PSA Portnet and Jurong port system.
• Declare permit via Trade web Live(permits)
• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems
• Retrieve and analyze data from TMS system and or other internal systems to address customer requests
• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries
• Prepare documentation for lifting operation perform in Port facilities.
• Prepare documentation for cargoes clearance from Keppel distripark,Jurong port.
• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
• Perform general administrative duties eg, Invoicing, Filing, mailing, faxing and photocopying

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• GCE ‘N’ or ‘O’ levels
• 1 year administrative experience. (Preferred in logistics industry)

SKILLS COMPETENCIES

• Good communication skills (both verbal and written) and excellent organizational abilities.
• Familiar with PSA Portnet, Jurong Port system and trade Web Live
• Meticulous and attentive to details and follow ups
• Capable to work independently and pressure
• A good team player who is self–motivated and independent with good attitude.
• Willing to take responsibility and accountability of their role.
• Capable of identifying and suggesting improvements
• Well-versed Microsoft Office skill: Power point Presentation, Excel & Word

Working Conditions

5.25 Working days per week

Job responsibilities:

1. Supervise and lead a team of customer service representatives, providing guidance, training, and support to ensure high-quality customer interactions.
2. Develop and maintain positive relationships with customers, addressing inquiries, concerns, and complaints in a timely and professional manner. Act as the primary point of contact for escalated customer issues.
3. Communicate with customers to identify their needs / expectations and make appropriate adjustments to meet those needs.
4. Facilitate communication between internal departments such as operations, sales, and warehousing to coordinate customer orders and resolve issues efficiently.
5. Track and analyze customer service metrics, such as response times, resolution rates, and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed.
6. Continuously evaluate and streamline customer service processes and procedures to enhance efficiency and customer satisfaction. Implement best practices and innovative solutions to optimize service delivery.
7. Ensure compliance with company policies, procedures, and regulatory requirements related to customer service and logistics operations.
8. Preparation of periodic status meetings with management
9. Gather and analyze customer feedback through surveys, interviews, and other channels to identify areas for improvement and make recommendations for enhancing the overall customer experience.
10. Provide ongoing training and development opportunities for customer service team members to enhance their skills and knowledge of logistics processes, industry trends, and customer service techniques.
11. Collaborate with external vendors and service providers to ensure seamless coordination of logistics services and address any issues or concerns that may arise.
12. Monitor the customer’s payment status.
13. Involve in company marketing efforts. Contribute to the development of strategic initiatives and long-term plans for improving customer service operations and driving business growth in the logistics sector.
14. Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
15. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
16. Contributes customer service information and recommendations to strategic plans and reviews.
17. Audits customer service procedures and trends and determines system improvements.
18. Determines customer service requirements by maintaining contact with customers and visiting operational environments.
19. Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.

Requirements:

1.Min Diploma in related discipline
2.At least 3 years of experience in leadership role Logistics industry or freight forwarding industry.
3.Possess project and time management/ time allocation and organizational skills
4.With drive for high performance and prioritize customer satisfaction

Job Description:

1. To receive inquiries, take note of the caller’s particulars such as name, position, Company, telephone and facsimile numbers, and other relevant details for subsequent follow-up by sales staff.
2. To prepare invoices, monthly reports for consolidated billing.
3. To maintain and upkeep the filing system and Navison software on all aspects of waste information.
4. To assist Customer Service TEAM to ensure daily operational in the team.
5. To update customer database in respect of customers and potential customers.
6. To coordinate with the various departments, i.e. logistic and operations dept to ensure customers’ requirements are met.

Job Requirement:

1. ITE holder and above
2. At least one year Customer Service experience (MUST)
3. Adaptability, problem-solving, and analytical skills
4. Good communication skills and pleasant personality

Remuneration Package:

• Working hours : Mon to Fri (8am to 5pm)
• Company Transport / Transport Allowance if candidate travel to work by him/herself

JD Union Pte Ltd is a responsible distributor of photonic products specializing in laser material processing for over 12years in Singapore. We take pride in offering one-stop solutions to system integrators across SMEs and MNCs, emphasizing professional service and long-term commitment through own lab demonstration on material processing.

Job description

1. Laser performance test for new arrival

2. Handheld laser welding process demo, robotics integration, customer service

3. Provide remote and onsite technical support of laser and other related parts including installation, application and troubleshooting

4. Repair defective parts of customer return, generate report and quotation for repaired items

5. Close follow up RMA laser and scanners with customer and supply

6. Lab facilities setup and improvement for welding and large area machine control under vision assist

Job Requirement

1. Diploma, Degree or higher in electrical, mechatronics, automation, or machine control, software

2. Hands-on experience, willing to support remote and onsite service

3. Analytical and problem-solving skills, able to take initiative and work independently

4. Understanding and prior work experience in laser instruments and troubleshooting is an advantage

5. Preferably 3-5 years’ experience working in industrial projects and service

6. Maintaining a positive, empathetic and professional attitude toward customer all times

7. Organized, efficient, willing to learn new things and take new challenges

8. Both English and Mandarin

Benefit

1. Work-life balance (Mon – Fri, 08:30– 18.00)

2. Good working environment (>4,000 sf)

3. AWS and Bonus (>3 months)

4. Packages: insurance, allowance, long term service incentive

5. Opportunity of oversea trip for training and exhibition

Location: Nearest MRT @Tanah Merah

Working hours:

5 days work week (Mon to Sun)

Bowling: 9:00am to 6:15pm / 10:45am to 8:00pm / 1:45pm to 11:00pm / 4:00pm to 1:15am

Main Lobby: 8:00am to 5:15pm / 10:45am to 8:00pm

Salary: $1900 - $2200

Job scope (Bowling):

• Manage the daily operations and upkeep of the facilities at the Bowling Centre.Operate the cashier counter, ensuring accurate reconciliation of daily transactions.
• Foster positive relationships with Club members, guests, and the public through exceptional customer service.
• Ensure that all bowling leagues and competitions adhere to the established game rules.
• Maintain and update records for bowlers, including handicaps, league standings, competition results, and championship outcomes.
• Assist the Supervisor in monitoring and managing stock, equipment, and stationery to ensure sufficient levels for daily operations.
• Handle inquiries, bookings, organization, and billing for corporate events, and provide a monthly report.

Job Scope (Main lobby):

• Manage phone calls and address inquiries regarding the Club’s facilities and events.
• Process applications for Club programs and handle inquiries and bookings for facilities.
• Perform cashiering tasks.
• Provide membership services, including the collection of membership fees.
• Execute administrative duties such as securely managing and documenting key issuance and handling other tasks assigned by the Head of Department.
• Oversee the administration of lost and found items.
• Record and manage incoming cheques.
• Support tender processes by assisting with briefings, collecting and recording tender documents, and handling tender deposits.

Requirements:

• Singaporean or Singapore PR
• Minimum GCE ‘N’ level with 1 year experience in similar field
• Must be prepared to work on weekends and public holidays

Job Description Summary

Customer-centric role, accountable for delivering service to the customer, within contractual framework. Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions. Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment. Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.

Service Availability Manager is required to oversee the IT operations and Delivery.

Job Description

A Service Availability Manager is customer-centric role, accountable for delivering service to the customer, within contractual framework. Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions. Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment. Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset, keen to drive your own personal and professional development. You are customer-focused - Someone who prioritizes customer success in your work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical Skills:

• 3-5 years of relevant experience
• Service and Project Management
• Proven experience in a customer-facing role with a strong commitment to delivering high-quality service within a contractual framework.
• Deep understanding of IT infrastructure, including equipment, systems, software products, and networked devices.

This is an on-site Singapore-based individual contribution role that will focus on enhancing the SOW based Digital IT Services and technology talent management services businesses of Sciente International in SG.

• Client Engagement & Development: Develop and maintain strong relationships with clients to understand their IT projects and tech talent requirements, challenges/needs, company culture, and strategic objectives.
• Collaborate with client managers to clarify their requirements and make sure a common understanding.
• Adopt a consultative approach to act as advisors for our clients.
• Work with internal talent acquisition team and do assessments to evaluate candidates’ skills, experience, and cultural fit for specific roles/scope of work.
• Present qualified candidates to clients, providing detailed summaries and recommendations to facilitate the decision-making process.
• Facilitate the interview process for potential tech professionals, ensuring delightful engagements.
• Service Agreements/Scope of Work and Offer Negotiation: Serve as a liaison during the SOW/offer negotiation process, facilitating discussions and reaching mutually beneficial agreements.
• Build the relationship with client managers across the levels, develop client accounts and grow the portfolio of IT professional services within the client accounts.
• Market Research: Stay abreast of industry trends, market conditions, and competitor activities to inform strategies and provide valuable insights to clients.
• Adhere diligently to Sciente's internal processes and submit weekly reports in a timely manner.

Qualifications and Experience:

• At least 4-6 years of total relevant experience in IT services / talent management / tech recruitment / IT staff augmentation services within Singapore.
• Minimum 3-4 years of local work experience in client services/client account management are very much required.
• A graduate degree or diploma in IT, Computer Science, a related field, or any business/HR/engineering discipline is a prerequisite.
• Essential qualifications include outstanding communication and interpersonal skills, along with a results-oriented mindset.
• Proficiency in engaging with client managers, adopting a consultative approach to understand their project requirements.
• Meticulous attention to detail and a commitment to continuous learning are mandatory for our organizational culture and the demands of the markets we serve.
• Capability to work towards meeting revenue performance goals for the named client accounts.
• A fervor for delivering quality results, coupled with discipline, focus, perseverance, and resourcefulness, is highly valued.

More qualified professionals shall be considered for senior level roles.

Candidates with new sales experience shall be considered for Business Development Manager for new Client Acquisitions.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License: 07C5639

About JobTech

JobTech is the world's leading artificial intelligence and big labour data analytics product company that empowers leaders to develop people for new work realities, driven by real labour market needs and individuals' personal aspiration. JobTech is growing rapidly with global big names customers from both private and public sectors.

About the Team

The JobTech team is an enthusiastic bunch, obsessed with solving human capital business problems in talent development, using deep technology and labour market data. We embrace empowerment and appreciate the depth of every member’s area of expertise. We are hands-on dreamers who are willing to invest in projects and people. If you think you should be part of this awesome team looking to scale faster and better, don’t be shy and let us know!

Job Description

We are looking for someone who is excited to work in an AI start-up and is willing to develop him/herself in the HRTech space. This role would be ideal for someone who is self-motivated and is able to pick-up the relevant industry knowledge quickly.

As a Customer Success Consultant, you will be responsible for managing customer relationships. You will work with your customers on a regular basis to understand their goals, aligning them with the necessary resources to achieve them and guiding their adoption and success within the software. Along the way, you will get to know JobTech's software incredibly well and help your customers fully adopt the platform.

If you’re stimulated by helping others, building relationships and problem solving - whether it’s a business or technical challenge – this is the role for you.

Job Description

• Activation: Lead customer onboarding and serve as a solutions expert to help customers achieve their objectives.
• Renewals & Expansion: Manage account relationships to ensure satisfaction and drive account growth through renewals, upsells, and cross-sells.
• Product Collaboration: Work with the product team to analyze usage patterns, gather user feedback, and contribute to feature development aligned with customer needs.
• Nurturing: Assess customer health, design retention strategies, and deliver training and presentations for key accounts.
• Upselling & Cross-Selling: Promote additional services and products, leveraging customer insights to recommend relevant solutions.
• Communication: Create and manage customer communications and materials, collaborate on success stories, respond to inquiries, handle change requests, and conduct weekly client calls.
• Technical Liaison: Work with technical teams to troubleshoot issues and monitor bug resolution.
• Project Implementation & Management: Oversee project implementations to ensure alignment with customer objectives and successful delivery.
• Monthly QA and Production Release Participation: Provide feedback during QA, sanity testing, and production releases to ensure new features meet customer expectations.

You have to comply to our strict information security policies:

• Policy Compliance: Adhere to JobTech's information security policies and procedures.
• Risk Management: Identify, assess, and mitigate security risks to protect sensitive
• information.
• Incident Response: Participate in the detection, analysis, and response to security
• incidents.
• Security Training: Attend regular training on information security best practices.
• Data Protection: Ensure the confidentiality, integrity, and availability of JobTech data.
• Regulatory Compliance: Ensure compliance with relevant legal, regulatory, and
• contractual requirements related to information security.
• Team Collaboration: Work closely with other functional departments to ensure cohesive security measures.
• Confidentiality: Maintain the confidentiality of sensitive information and enforce data
• protection measures.
• Continuous Improvement: Stay updated on the latest security trends and continuously improve the JobTech's security posture.

Note: We regret to inform that only shortlisted candidates will be notified.

1. Provides administrative support to the Department in implementing and administration of the Company’s HR policies (Recruitment & Selection, Compensation & Benefits, Performance Management, Learning & Development, Talent Management, and Manpower Planning).

2. Assists in preparing Employment Contracts for HR Manager’s approval before submitting to MD’s / GM’s signature.

3. Administers and processes foreign workers’ immigration matters, Work Permit, S Pass and Employment Pass application, renewal and cancellation, foreign workers’ insurance matters, home leave, etc.

4. Assists in the administration of Work Injuries Compensation Act and Retirement and Re-employment Act.

5. Provides administrative assistance in the implementation of Company’s HR policies so that overtime, work on rest days and public holidays are properly implemented.

6. Monitors the utilization and administration of employee benefits e.g. medical, leave, staff insurance and highlights discrepancies to HR Officer / HR Manager for corrective actions.

7. Assists HR Manager in the research to update the Employee Handbook so that it reflects changes in policies government and Company policies.

8. Assists to carry out regular research on changes in MOM advisories on employment matters and updates HR Manager, HODs and Directors.

9. Assists in maintaining and updating employees’ personnel files accurately.

10. Assists in monthly payroll preparation.

Join Our Team as a Customer Service Admin!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every interaction counts? If so, we have an exciting opportunity for you!

Our Company:

• Beauty Industry
• 5 Days, 10am - 7pm (Off on Tuesday and Wednesday)
• Jurong
• Basic Up $2500 + AWS

Job Responsibilities:

• Handle customer inquiries promptly and professionally.
• Schedule and manage customer appointments efficiently.
• Provide exceptional service and support to ensure customer satisfaction.
• Collaborate with team members to resolve customer issues and escalate when necessary.
• Maintain accurate records of customer interactions and transactions.
• Handle inventory and order processing.

Requirements:

• Minimum 1 year customer service and admin experience.
• Proficiency in MS Office and Excel

If you're ready to join our dynamic team and make a difference in the lives of our customers, please submit your resume to [email protected].

We look forward to hearing from you!

Marketing Executive, Content & Design (BYD & Denza)

Job Description & Requirements

Overview: We are seeking a creative and driven individual to join our team as a Marketing Executive with focus in content creation and design. In this role, you will be responsible for the development and implementation of marketing campaigns, designing of ads, collaterals and creation of content across all channels to promote our products and services. If you have the passion for marketing, an eye for design, and a knack for creative thinking, we encourage you to apply. Background in photography / videography will be a bonus.

Responsibilities:

• Collaborate with the marketing team to develop comprehensive marketing plans and strategies aligned with business objectives.
• Plan and execute multi-channel marketing campaigns, including digital marketing, social media, email marketing, events, and advertising.
• Create engaging and compelling content for various marketing channels, including website, social media, blogs, and email newsletters.
• Develop content calendars and schedules to maintain a consistent brand voice and messaging across all platforms.
• Conduct market research and competitor analysis to identify trends, insights, and opportunities for content development.
• Manage content distribution and promotion strategies to increase brand visibility and engagement.
• Manage company's social media accounts and develop strategies to increase followers, engagement, and brand awareness.
• Monitor and analyze social media and digital marketing metrics to track performance and identify areas for improvement.
• Stay updated on the latest digital marketing trends, tools, and best practices to enhance campaign effectiveness.
• Support brand-building initiatives and ensure brand consistency across all marketing materials and touchpoints.
• Design branded materials, including brochures, presentations, and promotional materials.
• Use market insights to inform marketing strategies, product development, and positioning.

Requirements:

• Bachelor's degree in Design, Marketing, Communications, or related field.
• Proficiency in graphic design software e.g. Adobe Photoshop, Illustrator, InDesign and ideally any digital marketing tools and platforms, including Google Analytics, social media management tools, and email marketing software.
• Strong understanding of marketing principles, strategies, and techniques.
• Excellent written and verbal communication skills.
• Creative thinking and problem-solving abilities.
• Ability to work effectively in a fast-paced, collaborative environment.
• Attention to detail and ability to manage multiple projects simultaneously.
• Preferably Class 3 driver's license

Join our team and be part of a dynamic marketing department where your creativity and strategic thinking can make a significant impact. Apply now to embark on an exciting career as a Marketing Executive for a global leading EV brand!

Job Title: Sales Executive - Denza

Location: Singapore

Job Description:

Key Responsibilities:

1. Sales Development: Identify and pursue new business opportunities for BYD’s electric vehicles in the Singaporean market.
   Develop and implement strategic sales plans to achieve sales targets and increase market share.
   Generate leads through networking, events, and direct outreach.
2. Client Engagement: Conduct product demonstrations and presentations to potential customers and business partners.
   Understand customer needs and provide tailored solutions that highlight the benefits and features of BYD’s EV offerings.
   Negotiate and close sales deals while ensuring high levels of customer satisfaction.
3. Market Intelligence: Stay informed about market trends, competitor activities, and industry developments related to electric vehicles.
   Provide feedback and insights to the management team to support product development and marketing strategies.
4. Customer Relationship Management: Build and maintain strong relationships with existing and potential clients.
   Address and resolve customer inquiries, concerns, and issues promptly and effectively.
   Follow up with customers to ensure satisfaction and encourage repeat business.
5. Sales Administration: Maintain accurate records of sales activities, customer interactions, and pipeline status using CRM tools.
   Prepare sales reports, forecasts, and market analysis for management review.
   Ensure all sales documentation is completed accurately and promptly.

Qualifications:

• Experience: Minimum of 2-5 years of sales experience in the automotive industry, with a focus on electric vehicles preferred.
• Skills: Proven track record of meeting or exceeding sales targets.
  Excellent communication, negotiation, and interpersonal skills.
  Strong understanding of the Singapore automotive market and electric vehicle trends.
  Proficiency in Microsoft Office Suite and CRM software.

Job Info:

• Salary: Basic from $1600 - $2100 + Handphone Allowance $50 + OT
• Working Hour: Monday - Friday (8:30am - 5:30pm)
• Location: Promenade

Job Scope:

• Assigned to the client's company to drive and chauffeur the client and their family according to provided schedules
• Ensure the vehicle is maintained, serviced regularly, and kept clean
• Daily responsibilities include picking up and returning the vehicle from/to the company and the client's office

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

• 
  
  • Customer Service Oversight:
  • Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.
  • Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
  • Performance Metrics:
  • Establish and monitor key performance indicators (KPIs) for customer service activities.
  • Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.
  • Customer Relationship Management (CRM):
  • Manage the CRM system to track customer interactions, sales, and support activities.
  • Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.
  • Communication:
  • Act as a liaison between customers and other departments to resolve issues and improve overall service.
  • Develop and distribute regular customer service reports to senior management.
  • 
    
  • Logistics Systems Management:
  • Logistics Operations:
  • Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.
  • Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.
  • System Implementation and Management:
  • Implement and maintain logistics management systems (LMS) and other relevant technology solutions.
  • Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.
  • Supply Chain Coordination:
  • Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.
  • Negotiate contracts and agreements to secure the best terms and conditions for the company.
  • Continuous Improvement:
  • Identify opportunities for process improvements and implement best practices in logistics and supply chain management.
  • Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.
  • Reporting and Analysis:
  • Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.
  • Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

To provide stationed and/or mobile field service activities for Applied service business in Singapore for existing contracted customer and/or ad-hoc customer.

Key Responsibilities:

As a Senior Service Technician, you’ll be responsible for:

• Perform troubleshooting and give recommendations for repairs for Applied chiller and ACMV
• Perform recommended repairs for Applied chiller and ACMV under service agreement/warranty
• Liaise with customer technicians on maintenance/repair schedule.
• Work closely with subcontractors to perform maintenance works and repair works.
• Perform 24/7 standby duty (rostered) for Applied complaint and breakdown.
• Ensure safety procedures and conduct during service or repairs.
• Perform monthly routine service for Applied chiller under service agreement whenever assigned by supervisor.

Requirements

We are looking for people who are in maintenance/technical servicing. If this is you, get in touch.

As a minimum you must have:

• Min. Nitec OR Diploma in Mechanical/Electrical/Electronic Engineering.
• Minimum 3 years of hands-on experience in HVAC/M&E industry.
• Experience in Chiller/HVAC system design is desired to have.
• Good communication skill and attitude.
• Team player and leadership skill.
• Valid driving license is preferred as need to travel to various sites.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for a Field Service Technician, performing troubleshooting and repair works under service agreement/warranty.

Key Responsibilities:

As a Field Service Technician, you’ll be responsible for:

• Perform troubleshooting and give recommendations for repairs for Chillers, Cooling Tower, Chilled Water and Condenser Water Pumps under service agreement
• Perform recommended repairs for the Chillers, Cooling Tower, Chilled Water and Condenser Water Pumps under service agreement
• Liaise with customer technicians on maintenance/repair schedule.
• Work closely with subcontractors to perform repair works
• Perform 24/7 standby duty (rostered) for complaint and breakdown
• Ensure safety procedures and conduct during service or repairs.
• Perform monthly routine service for Chillers, Cooling Tower, Chilled Water and Condenser Water Pumps under service agreement whenever assigned by supervisor.

Requirements

We are looking for people who has hands on experience in HVAC/M&E industry. If this is you, get in touch.

As a minimum you must have:

• Minimum Nitec
• Minimum 1 year of hands-on experience in HVAC/M&E industry
• Experience in HVAC system design is desired to have

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Job Title: Finance Executive (BYD)

Responsibilities:

• Establish and manage financial processes, systems, and controls to ensure compliance with Singaporean regulations and best practices.
• Manage day-to-day financial operations, including budgeting, forecasting, financial reporting, and cash flow management.
• Conduct financial analysis and provide insights to support strategic decision-making and resource allocation.
• Coordinate with external stakeholders, including investors, financial institutions, and regulatory authorities, as needed.
• Oversee the preparation of financial statements, tax filings, and other regulatory compliance requirements in accordance with Singaporean laws and regulations.
• Lead financial planning and budgeting processes, working closely with department heads to align financial goals with business objectives.
• Monitor key performance indicators and financial metrics to track progress and identify areas for improvement.
• Provide financial leadership and mentorship to other members of the finance team, fostering a culture of excellence and continuous improvement.
• Full Set Accounts, issuing tax invoice, commission invoice and others finance related transactions.

Requirements:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• Proven experience in a finance leadership role, preferably in a startup or high-growth environment in Singapore.
• Strong understanding of Singaporean financial regulations, practices, and tax laws.
• Excellent analytical skills and attention to detail, with the ability to interpret financial data and trends to inform decision-making.
• Proficiency in financial management software and Microsoft Excel.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
• Entrepreneurial mindset with a passion for innovation and driving results.

• MNC, Tuas, Transport (2 ways)
• Heavy travelling, Good exposure and opportunities
• Basic $3500 - $4000,overtime claim
• Overseas allowances, mobile allowance
• Performance bonus
• No experience can apply, On-the-job training

Role & responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical, Electronic, Computer Science or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1yr of relevant experience in Marine industry
• No experience can apply as on-the-job training is provided
• Good communication skills
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily
• Willing to work overtime
• Having a great desire to gain more knowledge and skills
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your profile to [email protected]

Core Responsibilities

• Verify purchase order value and quotation with customers and create job entries in the system
• Liaise with customers on collection, report dispatch, and/or audit requirement
• Track work in progress and turnaround time of jobs, liaise with internal team and update customers upon request
• Generate sales orders/ tax invoices for signature and payment before report dispatch
• Monitor contract expiry dates and blanket purchase orders

Requirement

• GCE "O" Level or Diploma in any discipline
• Minimum 1 year of relevant working experience
• Good communication and interpersonal skills
• Ability to solve practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
• Proficiency in Microsoft Applications (Word, Excel)
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities

We are looking for a Customer Success Manager who is responsible for monitoring and managing the delivery of Managed Security Services. You shall establish and sustain close engagement with key stakeholders and follow through any issues and service improvement opportunities highlighted at service review meetings with internal cross functional teams.

Responsibilities:

• Build and maintain a trusted advisor status, in partnership with the SOC and other cross functional teams providing the Managed Security Services.
• Contribute to regular service improvement reviews with internal teams and recommend service improvement plans.
• Work with Project Managers when required and assist the customer in facilitating the co-ordination of any work required (upgrades, replacements and fixes).
• Act as a point of contact for service escalations by the clients.
• Act as the interface for escalations between the Client and SOC and other cross functional teams through to resolution and attend any escalation meetings, if required.
• Ensure that appropriate Managed Security Services personnel are available to support the agreed action plan for the duration of the escalation.
• Documenting, supporting and improving operational processes related to the SOC Client Service Management and Service Delivery.
• Interpretation of security incidents to actionable items and make recommendations to customers.

Requirements:

• Minimum 2 years of experience in customer success roles or experience in a cybersecurity operation center.
• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
• Familiar with Kill Chain methodology, MITRE Attack, NIST Cybersecurity Framework, ISO 27001 etc.
• Excellent team and relationship building skills.
• Strong presentation and communication skills.
• Experience in handing customer queries tactfully, ensure customer satisfaction, retentions and engagement.

Work location: Ang Mo Kio

A World Of Opportunities Awaits

Company Name: Laguna National Golf Resort Club

Job Title: Customer Service Executive (Club Concierge)

JOB DESCRIPTION

• Provide a high level of customer service and assist in members and guests’ enquiries.
• Assist in golf reservations for members and guests (via phone, email or in-person).
• Perform opening and closing procedures for golf sports shop.
• Responsible for the accountability of all sales and money transactions made during shift.
• Maintain an accurate up-to-date Golf Tee Sheet.
• Collect fees for the green, buggy, rental club/shoes, corporate and late cancellation, etc.
• Assist members and guests by selling merchandize an providing information in a professional manner.
• Assist in rotating stock, displaying merchandize in an appealing, well presented and orderly manner.
• Assist in maintaining/monitoring inventory and stocktake.
• Communicate with Golf Service Attendant, Golf Course Officer on changes, wherever appropriate.
• Assist corporate events with billing, registration, goodies bags, issuing score card, etc.
• Receive and process payment from member’s monthly statement, refunds and billing disputes.
• .Assist and provide application relevant forms for members and guests on various privileges and services that we offer

JOB REQUIREMENTS

• Min GCE ‘O’ Level
• Min 1 year of experience in front desk duties
• Ability to read and speak English fluently
• Good interpersonal and communication skills
• Excellent track record in work performance as well as timekeeping
• Possess a high level of confidentiality when handling Private & Confidential matters
• Proficient in MS Office Word & Excel
• Five-day work week.
• Rotating shift hours. Must be willing to commit on weekends and public holidays.

BENEFITS

• Company Transport Pick-up/Drop-off Provided
• Uniform Provided, Duty Meals, F&B Discount, Dental and Medical
• Learning & Development Opportunities, Staff Recognition Award

*Only shortlisted candidates will be notified.

Job Info:

• Salary: Basic up to $3000 + AWS + VB
• Working Hours: Monday - Friday (8:30am - 5:30pm)
• Location: Toh Guan (West)

Job Scope:

• Initiate outbound calls and send emails to account holders to remind them of outstanding payments and secure payment commitment dates
• Build and maintain strong customer relationships by addressing billing-related queries and issues
• Monitor payment dates and follow up with account holders to ensure timely payments
• Issue waivers or credit notes for customer disputes as needed
• Maintain accurate and up-to-date records and track all billing cases
• Assist in preparing reports and loading accounts
• Send statements of account, reminder letters, and tax invoices to account holders
• Perform other ad hoc administrative tasks as required

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147