Job Description

· To be able read Electrical/Instrumentation Drawings

· Experience in Electrical wiring troubleshooting

· Has Knowledge in Instrumentation & Motor Control

Job Requirement

· ITE in Electrical

· Able to write Service Report

· Able to follow the safety procedure

· Computer Literate

· Can work independently

· Willing to work overseas & accept offshore/onboard assignment

Job Benefits

· AWS

· Excellent learning environment

· Training Provided

· Onboard Allowances

· Group Personal Insurance/ Group Personal Accident Insurance

· Annual leaves starting with 14 days and up to 21 days

RESPONSIBILITIES

• Proudly represent the company in all areas, present all information regarding global service possibilities and new products in our offer
• Perform inspection and provide maintenance of all Marine Fire Safety products (fixed and portable Fire systems, portable equipment)
• Reporting any conditions that negatively impact the quality of the services to the supervisor
• Reporting any delays in the service schedule to the supervisor
• Recording the correct usage of spare parts from inventory
• Prepares required paperwork for certificates
• Provide technical assistance as needed to Service Planner
• Recording the correct usage of spare parts from inventory
• Inspect and maintenance of Company property (equipmentand tools)

Additional task include:

• Assist other departments when manpower requirements warrant this and asdesignated by your supervisor
• Give input to your supervisor on improvement of ourservice process when you become aware of such opportunities
• Keeping the company’s premises in a clean and presentable condition, which includes cleaning up the workspace and storage areas (inside and outside thebuilding) and depositing waste in the appropriate dumpster
• Condemn and dispose of MFS items as instructed by yoursupervisor

You are further expected to:

• Able to work on the Customer’s / vessels schedule (weekends, overtime)
• Show willingness to self-training and learn both frommembers within the service team and
• members from other parts of the organization
• Be a team player.
• Have a positive, professional and helpful attitude towards colleagues and customers

BENEFITS

• AWS 1 month
• Company Performance Bonus
• Phone Allowance
• Birthday Leave
• Medical Benefits

Service Technician

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Service Technician to join our team based in Tuas, Singapore. This is an Onsite role reporting to the Service operation Manager. This role will also require travelling within Singapore. Reporting to the Service Supervisor, this role provides support for all Cummins products, primarily in Automotive, Industrial and Marine applications, in a combination of workshop and field work. You will respond to engine breakdowns and provide technical analysis of failure, warranty support and troubleshooting engineering issues. Previous experience in a similar Service role, and knowledge of High-Speed Diesel engines, is essential.

This position offers a long-term career with a global organisation in the power industry and could be the next step in your successful Service career.

In this role, you will make an impact in the following ways:

Responsibilities:

· Diagnoses and completes repairs to engines at the customer’s site.

· Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.

· Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.

· Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

· Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

· Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

· Identifies additional service opportunities with customer.

· Completes training in line with skill and business requirements.

· Maintains service vehicle and tools for cleanliness and proper operation.

· Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

To be successful in this role you will need the following:

· Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

· Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

· Customer focus - Building strong customer relationships and delivering customer-centric solutions.

· Develops talent - Developing people to meet both their career goals and the organization’s goals.

· Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

· Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

· Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

· Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

· Electronic Service Tool Application -Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

· Product Repair and Maintenance -Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

· Engine Systems Interactions -Interprets and analyses the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

· Health and Safety Fundamentals -Champions and models proactive health and safety behaviours by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Preferred Qualifications:

· Apprentice Trained Engine Technician (Preferred)

· Vocational diploma from relevant technical institution

· Locally valid driving permit

· This position may require licensing for compliance with export controls or sanctions regulations.

· Basic level field service work experience

. Good to have work background either mechanical or electrical or both.

· At least 3 years relevant work experience preferred.

· Intermediate level knowledge of and/or experience with engine products

· Customer service experience

· Preferably with Singapore Class 3 or above driving license.

· Able to write and speak in English language.

· No cross-border relocation support provided.

Compensation and Benefits

· Salary rate commensurate with experience. Flexi Benefit. Variable Compensation (bonus). Annual Salary Review. Life Insurance. Medical / Hospitalization Insurance.

At Cummins, we are an equal-opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

We are seeking a highly skilled and customer-focused Automotive Workshop Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers, ensuring their needs are met and providing exceptional service throughout their vehicle repair and maintenance process. Your role will involve coordinating service appointments, providing accurate cost estimates, communicating with technicians, and delivering a positive customer experience.

Responsibilities:

• Greet customers and assess their service needs, providing guidance and recommendations.
• Schedule and coordinate service appointments, ensuring efficient use of workshop resources.
• Consult with customers to gather information about vehicle issues and concerns.
• Conduct vehicle inspections and accurately diagnose mechanical and electrical problems.
• Provide detailed explanations of recommended repairs or maintenance, including cost estimates.
• Communicate with technicians to ensure a clear understanding of required work.
• Monitor the progress of repairs and keep customers informed of any changes or delays.
• Assist customers with additional service requests, such as arranging loaner vehicles or coordinating shuttle services.
• Process invoices and handle payment transactions accurately.
• Maintain accurate records of customer interactions, service history, and repairs performed.
• Handle customer complaints or concerns with empathy and a focus on resolution.
• Stay updated on automotive industry trends, technical advancements, and manufacturer guidelines.

Working Hours:

• Mon - Fri 10am to 7pm
• Sat 10am to 2pm
• PH and Sun Closed

Requirements:

• High school diploma or equivalent; additional certifications or vocational training in automotive service is a plus.
• Proven experience (min 2 years) as a Service Advisor or in a customer service role within the automotive industry.
• Strong knowledge of automotive systems and components.
• Excellent communication and interpersonal skills.
• Ability to build rapport with customers and provide exceptional service.
• Strong problem-solving and decision-making abilities.
• Organizational and time management skills to handle multiple tasks effectively.
• Proficient computer skills to manage customer information and process service orders.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.
• A valid driver's license.

If you meet the qualifications and are passionate about providing exceptional customer service in the automotive industry, we invite you to apply for this position. Please submit your resume and a cover letter highlighting your relevant experience and skills. Only shortlisted candidates will be contacted for further steps in the hiring process.

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCumminsis all about.

We are looking for a talented Service Equipment and Compliance Associate to join our team based in Tuas, Singapore. This is an Onsite role reporting to the Service operation Manager.

This position offers a long-term career with a global organization in the power industry and could be the next step in your successful Service career.

Key Responsibilities:

• Under minimal supervision, coordinates operations through interaction with operations management.
• Coordinates activities for different areas like Inbound, Outbound, Kitting, etc. based on direction from Operations management.
• Health, Safety & Environmental (HSE)
• Stop work and immediately report any major injury hazards.
• Report any work-related injury, illness, incident or hazard.
• Comply with HSE standards, policies, procedures & regulations.
• Use appropriate personal protective equipment.
• Promote interdependence by looking out for one another.
• Correct hazards within your control and capabilities.
• Recognize how your work may impact the environment and work to minimize the negative impact.
• Lead HSE Training and actively engage workforce.
  
• Quality
• Follows all applicable standard work, work instruction/process
• Documentation and established quality procedures.
• Raises issues to minimize cost and quality exposures.
• Performs quality checks for damage and for discrepancies between goods and invoices. Identifies and controls non-conforming material.
  
• Delivery
• Receive incoming goods, accurately sort, label/package, store goods and arrange storage to optimize warehouse space.
• Operates manual and automated equipment to pick, pack and ship product per the customer expectations.
• Demonstrates a high level of competency in core work skills.
• Works at the required cycle time or defined engineering standard.
• Teamwork Communicates effectively with the assigned team and with all support teams.
• Ensures training completion in line with business requirements.
• Seeks ways to improve quality, safety, process, material flow, and employee development.
• Ensures clean and orderly work area, including routine housekeeping tasks and machine cleaning tasks and supports planned operator care and maintenance tasks.
• Remains flexible and performs other miscellaneous duties, as required, to meet business goals.
• Works with peers, skilled trades and support staff to maintain and identify equipment in need of repair.
  

*Skills and Competencies

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Decision quality - Making good and timely decisions that keep the organization moving forward.
• Drives results - Consistently achieving results, even under tough circumstances.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Mode Selection - Evaluates and selects appropriate transportation mode and equipment type by lane through shipment volume analysis against business requirements to provide optimal shipping method (balance cost, quality and time).
• Trade Knowledge Application - Applies knowledge of relevant trade regulations to Cummins processes and systems to minimize trade risks and costs.
• Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
• Warehouse Operations - Utilizes warehousing tools, systems, and methodologies to meet defined metrics for inbound and outbound operations of a warehouse.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

*Qualifications

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Manage all issuing of tools/parts requisitions, purchase order and GRN of all invoices
• Ensure that the Tool Store is maintained in a safe and clean condition
• Responsible for the control of all company owned Service Department tooling and Workshop equipment
• Carry our regular audits on Field Service Vehicles
• Maintain Engine and Chassis dyno's in accordance of manufacturer
• Maintain plant equipment (Waste Recovery, Cooling Towers, Overhead Cranes, etc.) in accordance to manufacturer requirements
• Maintain equipment and record in accordance to HSE and ISO standards
• Conduct regular toolbox audits for all technicians
• Provide recommendations to the Supervisor for replacement tooling as required
• Maintain adequate stocks of workshop consumables and provide recommendations to the Supervisor or nominee prior to purchasing
• Maintain the company tool movement register and ensure tooling is made available to all on and as needed basis
• Maintain measure and test equipment records for both company and employee tools.
• Records include, measure, testing and equipment register indicating equipment register record cards
• Maintain and submission of records of cooling tower, trade waste collections relating to waste, oil, fuel and sludge to the relevant Agencies
• Coordinate and monitor managed garment overall cleaning system with supplier
• Maintain tooling checks through QA audits and recording
• Responsible for the supply and control of all company Personal Protection Equipment
• Manage maintenance and regulatory inspection of company service vehicles
• Assist in the management of company service vehicles tracking devices
• Preferably with the followingsExperience with service tools and workshop equipment's
  Singapore Class 3 driving license
  Singapore Forklift license
  
• No cross-border relocation provided.

Compensation and Benefits

· Salary rate commensurate with experience. Flexi Benefit. Variable Compensation (bonus). Annual Salary Review. Life Insurance. Medical / Hospitalization Insurance.

At Cummins, we are an equal-opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

• Handles day to day order takings and in-house system data entry.
• Builds relationships with existing customers by understanding their needs and assisting with their queries.
• Manages customer orders and communicate requirements to internal stakeholders (Sales, Supply, Operations) to ensure smooth fulfilment of orders.
• Liaises and updates customers of the status of deliveries.
• Follows up with billing matters.
• Processes sales orders and verifies purchase orders.
• Assist on general administration matters.
• Coordinates import and export shipping activities in liaison with customer, supplier and shipping agent.

Established Engineering Trading Company since 1994, dealing with Industrial Products to supply to the Heavy Industries, Marine & Crane Industries, Automation, General Industries & Wholesalers in this region, is looking for Service Technician to provide after sales service of the Company’s products.

SERVICE TECHNICIAN

Candidates must have electrical & electronics background with at least 1 year related work experience. You should have good knowledge in electronic equipment repair and able to conduct bench-test and trouble-shooting. Experience in crane industries will be an added advantage.

Requirements:

- At least 1 years related working experience.

- ITE in Electrical/Electronics and above

- Must possess class 3 driving license

- Strong troubleshooting and analytical skills to resolve technical problems

- PC literate, ability to read technical drawings/procedures and use a variety of precision testing and measuring instruments.

- Willing to sign contract for at least 1 year as overseas training is required.

Responsibilities:

- Troubleshooting & repair of Radio Remote Control Equipments

- Delivery / inventory control on spare parts

- May require to perform equipment installation on site either local or overseas

- Assist in setting up and up-keep the service centre cum warehouse, prepare quotations, updating the inventory list and training.

- Training will be provided in house and factory in Germany.

· To assist in answering phone calls and emails

· To attend to customer enquiry, to provide quotation and follow up with customer on PO

· General administrative duties such as filing, data entry and sorting of documents

· To generate DO and job order to production team

· To arrange goods to be delivered to customers and ensure documents have been signed and update the system accordingly

· Other ad-hoc duties as assigned

· Able to work independently

· Able to start work immediately or within a short notice

Duties and Responsibilities

• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• General administrative support as required by members of Transport Dept. and management
• Liaise with customers or vendors related to procurement and administrative requirements
• Monitor vessel schedule vis PSA Portnet and Jurong port system.
• Declare permit via Trade web Live(permits)
• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems
• Retrieve and analyze data from TMS system and or other internal systems to address customer requests
• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries
• Prepare documentation for lifting operation perform in Port facilities.
• Prepare documentation for cargoes clearance from Keppel distripark,Jurong port.
• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
• Perform general administrative duties eg, Invoicing, Filing, mailing, faxing and photocopying

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• GCE ‘N’ or ‘O’ levels
• 1 year administrative experience. (Preferred in logistics industry)

SKILLS COMPETENCIES

• Good communication skills (both verbal and written) and excellent organizational abilities.
• Familiar with PSA Portnet, Jurong Port system and trade Web Live
• Meticulous and attentive to details and follow ups
• Capable to work independently and pressure
• A good team player who is self–motivated and independent with good attitude.
• Willing to take responsibility and accountability of their role.
• Capable of identifying and suggesting improvements
• Well-versed Microsoft Office skill: Power point Presentation, Excel & Word

Working Conditions

5.25 Working days per week

Job responsibilities:

1. Supervise and lead a team of customer service representatives, providing guidance, training, and support to ensure high-quality customer interactions.
2. Develop and maintain positive relationships with customers, addressing inquiries, concerns, and complaints in a timely and professional manner. Act as the primary point of contact for escalated customer issues.
3. Communicate with customers to identify their needs / expectations and make appropriate adjustments to meet those needs.
4. Facilitate communication between internal departments such as operations, sales, and warehousing to coordinate customer orders and resolve issues efficiently.
5. Track and analyze customer service metrics, such as response times, resolution rates, and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed.
6. Continuously evaluate and streamline customer service processes and procedures to enhance efficiency and customer satisfaction. Implement best practices and innovative solutions to optimize service delivery.
7. Ensure compliance with company policies, procedures, and regulatory requirements related to customer service and logistics operations.
8. Preparation of periodic status meetings with management
9. Gather and analyze customer feedback through surveys, interviews, and other channels to identify areas for improvement and make recommendations for enhancing the overall customer experience.
10. Provide ongoing training and development opportunities for customer service team members to enhance their skills and knowledge of logistics processes, industry trends, and customer service techniques.
11. Collaborate with external vendors and service providers to ensure seamless coordination of logistics services and address any issues or concerns that may arise.
12. Monitor the customer’s payment status.
13. Involve in company marketing efforts. Contribute to the development of strategic initiatives and long-term plans for improving customer service operations and driving business growth in the logistics sector.
14. Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
15. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
16. Contributes customer service information and recommendations to strategic plans and reviews.
17. Audits customer service procedures and trends and determines system improvements.
18. Determines customer service requirements by maintaining contact with customers and visiting operational environments.
19. Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.

Requirements:

1.Min Diploma in related discipline
2.At least 3 years of experience in leadership role Logistics industry or freight forwarding industry.
3.Possess project and time management/ time allocation and organizational skills
4.With drive for high performance and prioritize customer satisfaction

Job Description:

1. To receive inquiries, take note of the caller’s particulars such as name, position, Company, telephone and facsimile numbers, and other relevant details for subsequent follow-up by sales staff.
2. To prepare invoices, monthly reports for consolidated billing.
3. To maintain and upkeep the filing system and Navison software on all aspects of waste information.
4. To assist Customer Service TEAM to ensure daily operational in the team.
5. To update customer database in respect of customers and potential customers.
6. To coordinate with the various departments, i.e. logistic and operations dept to ensure customers’ requirements are met.

Job Requirement:

1. ITE holder and above
2. At least one year Customer Service experience (MUST)
3. Adaptability, problem-solving, and analytical skills
4. Good communication skills and pleasant personality

Remuneration Package:

• Working hours : Mon to Fri (8am to 5pm)
• Company Transport / Transport Allowance if candidate travel to work by him/herself

JD Union Pte Ltd is a responsible distributor of photonic products specializing in laser material processing for over 12years in Singapore. We take pride in offering one-stop solutions to system integrators across SMEs and MNCs, emphasizing professional service and long-term commitment through own lab demonstration on material processing.

Job description

1. Laser performance test for new arrival

2. Handheld laser welding process demo, robotics integration, customer service

3. Provide remote and onsite technical support of laser and other related parts including installation, application and troubleshooting

4. Repair defective parts of customer return, generate report and quotation for repaired items

5. Close follow up RMA laser and scanners with customer and supply

6. Lab facilities setup and improvement for welding and large area machine control under vision assist

Job Requirement

1. Diploma, Degree or higher in electrical, mechatronics, automation, or machine control, software

2. Hands-on experience, willing to support remote and onsite service

3. Analytical and problem-solving skills, able to take initiative and work independently

4. Understanding and prior work experience in laser instruments and troubleshooting is an advantage

5. Preferably 3-5 years’ experience working in industrial projects and service

6. Maintaining a positive, empathetic and professional attitude toward customer all times

7. Organized, efficient, willing to learn new things and take new challenges

8. Both English and Mandarin

Benefit

1. Work-life balance (Mon – Fri, 08:30– 18.00)

2. Good working environment (>4,000 sf)

3. AWS and Bonus (>3 months)

4. Packages: insurance, allowance, long term service incentive

5. Opportunity of oversea trip for training and exhibition

Location: Nearest MRT @Tanah Merah

Working hours:

5 days work week (Mon to Sun)

Bowling: 9:00am to 6:15pm / 10:45am to 8:00pm / 1:45pm to 11:00pm / 4:00pm to 1:15am

Main Lobby: 8:00am to 5:15pm / 10:45am to 8:00pm

Salary: $1900 - $2200

Job scope (Bowling):

• Manage the daily operations and upkeep of the facilities at the Bowling Centre.Operate the cashier counter, ensuring accurate reconciliation of daily transactions.
• Foster positive relationships with Club members, guests, and the public through exceptional customer service.
• Ensure that all bowling leagues and competitions adhere to the established game rules.
• Maintain and update records for bowlers, including handicaps, league standings, competition results, and championship outcomes.
• Assist the Supervisor in monitoring and managing stock, equipment, and stationery to ensure sufficient levels for daily operations.
• Handle inquiries, bookings, organization, and billing for corporate events, and provide a monthly report.

Job Scope (Main lobby):

• Manage phone calls and address inquiries regarding the Club’s facilities and events.
• Process applications for Club programs and handle inquiries and bookings for facilities.
• Perform cashiering tasks.
• Provide membership services, including the collection of membership fees.
• Execute administrative duties such as securely managing and documenting key issuance and handling other tasks assigned by the Head of Department.
• Oversee the administration of lost and found items.
• Record and manage incoming cheques.
• Support tender processes by assisting with briefings, collecting and recording tender documents, and handling tender deposits.

Requirements:

• Singaporean or Singapore PR
• Minimum GCE ‘N’ level with 1 year experience in similar field
• Must be prepared to work on weekends and public holidays

Job Description Summary

Customer-centric role, accountable for delivering service to the customer, within contractual framework. Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions. Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment. Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.

Service Availability Manager is required to oversee the IT operations and Delivery.

Job Description

A Service Availability Manager is customer-centric role, accountable for delivering service to the customer, within contractual framework. Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions. Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment. Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset, keen to drive your own personal and professional development. You are customer-focused - Someone who prioritizes customer success in your work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical Skills:

• 3-5 years of relevant experience
• Service and Project Management
• Proven experience in a customer-facing role with a strong commitment to delivering high-quality service within a contractual framework.
• Deep understanding of IT infrastructure, including equipment, systems, software products, and networked devices.

1. Provides administrative support to the Department in implementing and administration of the Company’s HR policies (Recruitment & Selection, Compensation & Benefits, Performance Management, Learning & Development, Talent Management, and Manpower Planning).

2. Assists in preparing Employment Contracts for HR Manager’s approval before submitting to MD’s / GM’s signature.

3. Administers and processes foreign workers’ immigration matters, Work Permit, S Pass and Employment Pass application, renewal and cancellation, foreign workers’ insurance matters, home leave, etc.

4. Assists in the administration of Work Injuries Compensation Act and Retirement and Re-employment Act.

5. Provides administrative assistance in the implementation of Company’s HR policies so that overtime, work on rest days and public holidays are properly implemented.

6. Monitors the utilization and administration of employee benefits e.g. medical, leave, staff insurance and highlights discrepancies to HR Officer / HR Manager for corrective actions.

7. Assists HR Manager in the research to update the Employee Handbook so that it reflects changes in policies government and Company policies.

8. Assists to carry out regular research on changes in MOM advisories on employment matters and updates HR Manager, HODs and Directors.

9. Assists in maintaining and updating employees’ personnel files accurately.

10. Assists in monthly payroll preparation.

This is an on-site Singapore-based individual contribution role that will focus on enhancing the SOW based Digital IT Services and technology talent management services businesses of Sciente International in SG.

• Client Engagement & Development: Develop and maintain strong relationships with clients to understand their IT projects and tech talent requirements, challenges/needs, company culture, and strategic objectives.
• Collaborate with client managers to clarify their requirements and make sure a common understanding.
• Adopt a consultative approach to act as advisors for our clients.
• Work with internal talent acquisition team and do assessments to evaluate candidates’ skills, experience, and cultural fit for specific roles/scope of work.
• Present qualified candidates to clients, providing detailed summaries and recommendations to facilitate the decision-making process.
• Facilitate the interview process for potential tech professionals, ensuring delightful engagements.
• Service Agreements/Scope of Work and Offer Negotiation: Serve as a liaison during the SOW/offer negotiation process, facilitating discussions and reaching mutually beneficial agreements.
• Build the relationship with client managers across the levels, develop client accounts and grow the portfolio of IT professional services within the client accounts.
• Market Research: Stay abreast of industry trends, market conditions, and competitor activities to inform strategies and provide valuable insights to clients.
• Adhere diligently to Sciente's internal processes and submit weekly reports in a timely manner.

Qualifications and Experience:

• At least 4-6 years of total relevant experience in IT services / talent management / tech recruitment / IT staff augmentation services within Singapore.
• Minimum 3-4 years of local work experience in client services/client account management are very much required.
• A graduate degree or diploma in IT, Computer Science, a related field, or any business/HR/engineering discipline is a prerequisite.
• Essential qualifications include outstanding communication and interpersonal skills, along with a results-oriented mindset.
• Proficiency in engaging with client managers, adopting a consultative approach to understand their project requirements.
• Meticulous attention to detail and a commitment to continuous learning are mandatory for our organizational culture and the demands of the markets we serve.
• Capability to work towards meeting revenue performance goals for the named client accounts.
• A fervor for delivering quality results, coupled with discipline, focus, perseverance, and resourcefulness, is highly valued.

More qualified professionals shall be considered for senior level roles.

Candidates with new sales experience shall be considered for Business Development Manager for new Client Acquisitions.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License: 07C5639

About JobTech

JobTech is the world's leading artificial intelligence and big labour data analytics product company that empowers leaders to develop people for new work realities, driven by real labour market needs and individuals' personal aspiration. JobTech is growing rapidly with global big names customers from both private and public sectors.

About the Team

The JobTech team is an enthusiastic bunch, obsessed with solving human capital business problems in talent development, using deep technology and labour market data. We embrace empowerment and appreciate the depth of every member’s area of expertise. We are hands-on dreamers who are willing to invest in projects and people. If you think you should be part of this awesome team looking to scale faster and better, don’t be shy and let us know!

Job Description

We are looking for someone who is excited to work in an AI start-up and is willing to develop him/herself in the HRTech space. This role would be ideal for someone who is self-motivated and is able to pick-up the relevant industry knowledge quickly.

As a Customer Success Consultant, you will be responsible for managing customer relationships. You will work with your customers on a regular basis to understand their goals, aligning them with the necessary resources to achieve them and guiding their adoption and success within the software. Along the way, you will get to know JobTech's software incredibly well and help your customers fully adopt the platform.

If you’re stimulated by helping others, building relationships and problem solving - whether it’s a business or technical challenge – this is the role for you.

Job Description

• Activation: Lead customer onboarding and serve as a solutions expert to help customers achieve their objectives.
• Renewals & Expansion: Manage account relationships to ensure satisfaction and drive account growth through renewals, upsells, and cross-sells.
• Product Collaboration: Work with the product team to analyze usage patterns, gather user feedback, and contribute to feature development aligned with customer needs.
• Nurturing: Assess customer health, design retention strategies, and deliver training and presentations for key accounts.
• Upselling & Cross-Selling: Promote additional services and products, leveraging customer insights to recommend relevant solutions.
• Communication: Create and manage customer communications and materials, collaborate on success stories, respond to inquiries, handle change requests, and conduct weekly client calls.
• Technical Liaison: Work with technical teams to troubleshoot issues and monitor bug resolution.
• Project Implementation & Management: Oversee project implementations to ensure alignment with customer objectives and successful delivery.
• Monthly QA and Production Release Participation: Provide feedback during QA, sanity testing, and production releases to ensure new features meet customer expectations.

You have to comply to our strict information security policies:

• Policy Compliance: Adhere to JobTech's information security policies and procedures.
• Risk Management: Identify, assess, and mitigate security risks to protect sensitive
• information.
• Incident Response: Participate in the detection, analysis, and response to security
• incidents.
• Security Training: Attend regular training on information security best practices.
• Data Protection: Ensure the confidentiality, integrity, and availability of JobTech data.
• Regulatory Compliance: Ensure compliance with relevant legal, regulatory, and
• contractual requirements related to information security.
• Team Collaboration: Work closely with other functional departments to ensure cohesive security measures.
• Confidentiality: Maintain the confidentiality of sensitive information and enforce data
• protection measures.
• Continuous Improvement: Stay updated on the latest security trends and continuously improve the JobTech's security posture.

Note: We regret to inform that only shortlisted candidates will be notified.

Marketing Executive, Content & Design (BYD & Denza)

Job Description & Requirements

Overview: We are seeking a creative and driven individual to join our team as a Marketing Executive with focus in content creation and design. In this role, you will be responsible for the development and implementation of marketing campaigns, designing of ads, collaterals and creation of content across all channels to promote our products and services. If you have the passion for marketing, an eye for design, and a knack for creative thinking, we encourage you to apply. Background in photography / videography will be a bonus.

Responsibilities:

• Collaborate with the marketing team to develop comprehensive marketing plans and strategies aligned with business objectives.
• Plan and execute multi-channel marketing campaigns, including digital marketing, social media, email marketing, events, and advertising.
• Create engaging and compelling content for various marketing channels, including website, social media, blogs, and email newsletters.
• Develop content calendars and schedules to maintain a consistent brand voice and messaging across all platforms.
• Conduct market research and competitor analysis to identify trends, insights, and opportunities for content development.
• Manage content distribution and promotion strategies to increase brand visibility and engagement.
• Manage company's social media accounts and develop strategies to increase followers, engagement, and brand awareness.
• Monitor and analyze social media and digital marketing metrics to track performance and identify areas for improvement.
• Stay updated on the latest digital marketing trends, tools, and best practices to enhance campaign effectiveness.
• Support brand-building initiatives and ensure brand consistency across all marketing materials and touchpoints.
• Design branded materials, including brochures, presentations, and promotional materials.
• Use market insights to inform marketing strategies, product development, and positioning.

Requirements:

• Bachelor's degree in Design, Marketing, Communications, or related field.
• Proficiency in graphic design software e.g. Adobe Photoshop, Illustrator, InDesign and ideally any digital marketing tools and platforms, including Google Analytics, social media management tools, and email marketing software.
• Strong understanding of marketing principles, strategies, and techniques.
• Excellent written and verbal communication skills.
• Creative thinking and problem-solving abilities.
• Ability to work effectively in a fast-paced, collaborative environment.
• Attention to detail and ability to manage multiple projects simultaneously.
• Preferably Class 3 driver's license

Join our team and be part of a dynamic marketing department where your creativity and strategic thinking can make a significant impact. Apply now to embark on an exciting career as a Marketing Executive for a global leading EV brand!

Job Title: Sales Executive - Denza

Location: Singapore

Job Description:

Key Responsibilities:

1. Sales Development: Identify and pursue new business opportunities for BYD’s electric vehicles in the Singaporean market.
   Develop and implement strategic sales plans to achieve sales targets and increase market share.
   Generate leads through networking, events, and direct outreach.
2. Client Engagement: Conduct product demonstrations and presentations to potential customers and business partners.
   Understand customer needs and provide tailored solutions that highlight the benefits and features of BYD’s EV offerings.
   Negotiate and close sales deals while ensuring high levels of customer satisfaction.
3. Market Intelligence: Stay informed about market trends, competitor activities, and industry developments related to electric vehicles.
   Provide feedback and insights to the management team to support product development and marketing strategies.
4. Customer Relationship Management: Build and maintain strong relationships with existing and potential clients.
   Address and resolve customer inquiries, concerns, and issues promptly and effectively.
   Follow up with customers to ensure satisfaction and encourage repeat business.
5. Sales Administration: Maintain accurate records of sales activities, customer interactions, and pipeline status using CRM tools.
   Prepare sales reports, forecasts, and market analysis for management review.
   Ensure all sales documentation is completed accurately and promptly.

Qualifications:

• Experience: Minimum of 2-5 years of sales experience in the automotive industry, with a focus on electric vehicles preferred.
• Skills: Proven track record of meeting or exceeding sales targets.
  Excellent communication, negotiation, and interpersonal skills.
  Strong understanding of the Singapore automotive market and electric vehicle trends.
  Proficiency in Microsoft Office Suite and CRM software.

Join Our Team as a Customer Service Admin!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every interaction counts? If so, we have an exciting opportunity for you!

Our Company:

• Beauty Industry
• 5 Days, 10am - 7pm (Off on Tuesday and Wednesday)
• Jurong
• Basic Up $2500 + AWS

Job Responsibilities:

• Handle customer inquiries promptly and professionally.
• Schedule and manage customer appointments efficiently.
• Provide exceptional service and support to ensure customer satisfaction.
• Collaborate with team members to resolve customer issues and escalate when necessary.
• Maintain accurate records of customer interactions and transactions.
• Handle inventory and order processing.

Requirements:

• Minimum 1 year customer service and admin experience.
• Proficiency in MS Office and Excel

If you're ready to join our dynamic team and make a difference in the lives of our customers, please submit your resume to [email protected].

We look forward to hearing from you!

Job Title: Finance Executive (BYD)

Responsibilities:

• Establish and manage financial processes, systems, and controls to ensure compliance with Singaporean regulations and best practices.
• Manage day-to-day financial operations, including budgeting, forecasting, financial reporting, and cash flow management.
• Conduct financial analysis and provide insights to support strategic decision-making and resource allocation.
• Coordinate with external stakeholders, including investors, financial institutions, and regulatory authorities, as needed.
• Oversee the preparation of financial statements, tax filings, and other regulatory compliance requirements in accordance with Singaporean laws and regulations.
• Lead financial planning and budgeting processes, working closely with department heads to align financial goals with business objectives.
• Monitor key performance indicators and financial metrics to track progress and identify areas for improvement.
• Provide financial leadership and mentorship to other members of the finance team, fostering a culture of excellence and continuous improvement.
• Full Set Accounts, issuing tax invoice, commission invoice and others finance related transactions.

Requirements:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• Proven experience in a finance leadership role, preferably in a startup or high-growth environment in Singapore.
• Strong understanding of Singaporean financial regulations, practices, and tax laws.
• Excellent analytical skills and attention to detail, with the ability to interpret financial data and trends to inform decision-making.
• Proficiency in financial management software and Microsoft Excel.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
• Entrepreneurial mindset with a passion for innovation and driving results.

Job Info:

• Salary: Basic from $1600 - $2100 + Handphone Allowance $50 + OT
• Working Hour: Monday - Friday (8:30am - 5:30pm)
• Location: Promenade

Job Scope:

• Assigned to the client's company to drive and chauffeur the client and their family according to provided schedules
• Ensure the vehicle is maintained, serviced regularly, and kept clean
• Daily responsibilities include picking up and returning the vehicle from/to the company and the client's office

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

• 
  
  • Customer Service Oversight:
  • Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.
  • Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
  • Performance Metrics:
  • Establish and monitor key performance indicators (KPIs) for customer service activities.
  • Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.
  • Customer Relationship Management (CRM):
  • Manage the CRM system to track customer interactions, sales, and support activities.
  • Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.
  • Communication:
  • Act as a liaison between customers and other departments to resolve issues and improve overall service.
  • Develop and distribute regular customer service reports to senior management.
  • 
    
  • Logistics Systems Management:
  • Logistics Operations:
  • Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.
  • Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.
  • System Implementation and Management:
  • Implement and maintain logistics management systems (LMS) and other relevant technology solutions.
  • Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.
  • Supply Chain Coordination:
  • Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.
  • Negotiate contracts and agreements to secure the best terms and conditions for the company.
  • Continuous Improvement:
  • Identify opportunities for process improvements and implement best practices in logistics and supply chain management.
  • Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.
  • Reporting and Analysis:
  • Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.
  • Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

To provide stationed and/or mobile field service activities for Applied service business in Singapore for existing contracted customer and/or ad-hoc customer.

Key Responsibilities:

As a Senior Service Technician, you’ll be responsible for:

• Perform troubleshooting and give recommendations for repairs for Applied chiller and ACMV
• Perform recommended repairs for Applied chiller and ACMV under service agreement/warranty
• Liaise with customer technicians on maintenance/repair schedule.
• Work closely with subcontractors to perform maintenance works and repair works.
• Perform 24/7 standby duty (rostered) for Applied complaint and breakdown.
• Ensure safety procedures and conduct during service or repairs.
• Perform monthly routine service for Applied chiller under service agreement whenever assigned by supervisor.

Requirements

We are looking for people who are in maintenance/technical servicing. If this is you, get in touch.

As a minimum you must have:

• Min. Nitec OR Diploma in Mechanical/Electrical/Electronic Engineering.
• Minimum 3 years of hands-on experience in HVAC/M&E industry.
• Experience in Chiller/HVAC system design is desired to have.
• Good communication skill and attitude.
• Team player and leadership skill.
• Valid driving license is preferred as need to travel to various sites.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for a Field Service Technician, performing troubleshooting and repair works under service agreement/warranty.

Key Responsibilities:

As a Field Service Technician, you’ll be responsible for:

• Perform troubleshooting and give recommendations for repairs for Chillers, Cooling Tower, Chilled Water and Condenser Water Pumps under service agreement
• Perform recommended repairs for the Chillers, Cooling Tower, Chilled Water and Condenser Water Pumps under service agreement
• Liaise with customer technicians on maintenance/repair schedule.
• Work closely with subcontractors to perform repair works
• Perform 24/7 standby duty (rostered) for complaint and breakdown
• Ensure safety procedures and conduct during service or repairs.
• Perform monthly routine service for Chillers, Cooling Tower, Chilled Water and Condenser Water Pumps under service agreement whenever assigned by supervisor.

Requirements

We are looking for people who has hands on experience in HVAC/M&E industry. If this is you, get in touch.

As a minimum you must have:

• Minimum Nitec
• Minimum 1 year of hands-on experience in HVAC/M&E industry
• Experience in HVAC system design is desired to have

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!