Royal Ocean Marine is seeking a highly motivated and customer-focused Customer Service Executive to join our client team a logistics company in the West. As a Customer Service Executive, you will be responsible for providing exceptional service to our valued customers in the logistics industry.

• Job Type: Full-time
• Pay: $2,800.00 - $3,100.00 per month
• Benefits:
• Free parking
• Schedule:
• Monday to Friday (8.30am to 5.30pm)
• Company transport to/from Jurong East MRT
• Monday to Friday,

Key Responsibilities:

• Handle incoming customer inquiries and provide prompt and accurate information
• Resolve customer complaints and issues in a professional and timely manner
• Collaborate with internal teams to ensure seamless customer experience
• Maintain customer records and update relevant information in the system
• Assist in coordinating logistics and transportation services for customers
• Provide support in administrative tasks, such as generating reports and preparing documentation
• Identify opportunities for process improvements and contribute to team initiatives

Requirements:

• Prior experience in a customer service role, preferably in the maritime or logistics industry
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Attention to detail and ability to multitask
• Proficient in MS Office
• Knowledge of maritime industry processes and terminology is a plus
• Ability to work independently and as part of a team
• Customer-oriented mindset with a focus on providing exceptional service

Only for Singaporean and local Residents . Not open for non resident or non Singaporean

Chan Chee Meng

EA 07C3069

R1110620

job description

handle daily operations, opening and closing of the restaurant

- customer interaction

- order taking, upselling and recommendations

- inventory and stock take

- ensure restaurant is constantly kept hygienic and safe

- cashiering

- handling casual labour and other team members

requirements

must have above all a sincere heart to do service

- open communication and mutual respect at work at all times,

- minimum 5 years working experience with relevant educational background

- attitude, punctuality, professionalism, initiative and mannerisms is an absolute must

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

The ideal candidate is a hardworking, result-orientated and fun team player who is passionate about the travel and tourism industry, and customer service. The candidate will play a critical role in the daily operations of tours for transit passengers in Singapore. If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you!

Job Description

• Managing bookings, registrations, waitlists, and inquiries for transit tours.
• Maintaining customer service booths at transit terminals, ensuring cleanliness and functionality.
• Ensuring the security and proper maintenance of booth equipment.
• Escorting passengers to meeting points and coordinating with tour guides.
• Handling customer feedback and complaints professionally.
• Compiling daily reports for project managers and supervisors.
• Attending required training sessions and keeping up to date with new information.
• Performing other ad-hoc duties as assigned

Job Requirements

• Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or related field.
• Excellent verbal and interpersonal skills
• Strong organizational and multitasking skills.
• Willingness to work in a fast-paced environment and learn continuously.
• Proficiency in MS Office and tour management software.
• Ability to work under pressure and meet deadlines.
• Knowledge of travel regulations and industry standards.
• Fluency in English both verbal and written.
• Availability to work at least four shifts a week, including public holidays and weekends.

• Perform sales logistic operation duties including sales/purchase order process, delivery and invoicing arrangement in the most timely and efficient manner according to documented process.
• Monitor / prepare inventory status report.
• Attend to sales enquiry.
• Demonstrate good communication with vendors/ customers / all related parties.
• Monitoring and following up stocks at customer warehouse (VMI).
• Ensure compliance with Legal & Other requirements.
• Coaching & supporting of subordinate.
• Ensure continual improvement in related field.

Requirements

• Min ‘A’ level and above
• Computer literate and SAP knowledge
• Process import & Export knowledge
• Relating work experience required
• Good interpersonal skills and able to interface with all levels internally and externally in a professional and responsive manner
• Demonstrate ability to handle work professionally, maturely, independently and efficiently with strong customer service mindset
• Singaporean / Singapore PR only

Job Description:

• Develop machine learning models utilizing the latest NLP technologies to address various complex challenges Buyer/Shop/Seller/ Agent-side chat systems and reduce operational costs.
• Research and develop semantic search and recommendation, user intention recognition, multimodal understanding, intelligent document QA, etc.
• Collaborate with other technical teams to support the development, evaluation, and improvement of pretrained dialogue models based on Large Language Models (LLM), optimize the reliability of generated dialogue results, and improve online inference efficiency.
• Collaborate with other technical, product, and business teams to integrate algorithmic solutions and enhance the service quality of Shopee customer service.

Requirements:

• Master's degree or above in Computer Science, Electronic Information Engineering, Mathematics, Statistics, or related fields.
• Experience in common machine learning algorithm frameworks and libraries such as TensorFlow, PyTorch, etc.
• At least 1 year of experience in NLP, Chatbot, recommendation & search, or other related algorithms.
• At least 1 year of experience in LLM technologies, including Prompt Engineering, Parameter Efficient FT, LLM Alignment, RAG, etc.
• Previous experience in developing and implementing LLM projects is preferred.

The ideal candidate is a hardworking, result-orientated and fun team player who is passionate about the travel and tourism industry, and customer service. The candidate will play a critical role in the daily operations of tours for transit passengers in Singapore. If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you!

• 6-hours AM & PM shifts (7am to 1pm, 1pm to 7pm).
• To be stationed at customer service booths at the transit terminals of Singapore Changi Airport.
• Provide customer service for the booking, registration, waitlist and enquires of transit tours for passengers.
• Upkeep the customer service booths and ensure they are in good working condition and cleanliness.
• Maintain all equipment and logistics at the booths and ensure security of items.
• Escort passengers to meeting point & liaise with tour guides for commencement of transit tours.
• Attend all required trainings and updates.
• Uphold a high level of customer service standard.
• Manage feedback and complaints in a prompt and professional manner.
• Compile daily reports to project manager and supervisor.
• Perform other ad-hoc duties as assigned.

Requirements:

• Background of working in customer service role is a plus

• Team player and able to work under minimal supervision

• Excellent verbal and interpersonal skills

• Excellent group management and time management skills

• Competent computer literacy and working with basic software (e.g. Microsoft)

• Detailed oriented

• Willingness to work and continuously learn in a fast-paced environment

• Must be able to work at least 4 shifts a week as well as PH & Weekends

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are looking for a Field Service Engineer, 4-stroke. This is a permanent opportunity, and its location is Singapore.

As a Field Service Engineer, your responsibilities for the role include:

-Performing field service activities according to the work plan.

-Performing basic troubleshooting (running tests, fine tuning, adjustments, trimming related to running performance) on Wartsila 4-Stroke engine according to customer’s requirements.

- Independently performing major/complex repairs and complete overhauls and commissioning activities

- Leading and managing assigned team and related activities during the work execution.

- Interacting with customers during the work execution.

- Reporting of internal and external progress status of the assigned work.

- Creating the Service Work Reports.

- Ensuring that the work is executed according to Wärtsilä Quality, Health, Safety and Environmental guidelines and customer site procedures.

- Advising and promoting available products and solutions to customers.

To be successful in this role, we expect you to have:

• BSC Degree with 2-5 years of working experience in the related field
• Diploma in marine engineering with more than 5 years of working experience in the related field
• Have broad knowledge of Wärtsilä equipment.
• Excellent technical knowledge and problem-solving skills
• Good command of English, both written and oral
• Ability to work independently
• Willingness and flexibility to travel up to 80% of the time
• Ability to communicate and interact well with customers and other stakeholders
• Literacy in Information Management Applications/ Tools such as MS Office

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to David Samuel, Talent Acquisition Partner ([email protected]) with any questions related to this position.

Ajiya Okonomiyaki Restaurant near Beauty World (Bukit Timah) looking for part-time service staff to work Friday night, Saturday full and Sunday full. Flexi working hours, minimum 2 nights.

Duties include (but not limited to):

- full table service (ordering, clearing up, serving food etc)

- making drinks

- cooking okonomiyakis / meats

- cleaning up at the end of shift

- ensuring customers are well attended to

Pay depending on age and experience, up to $13/hr. We accept interested parties of any age, race or religion. Must be able to speak English.

Come join our family, if u love having fun as much as us!

Service Technician (Medical Device)

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class MNC Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.

Job Responsibility

• Taking responsibilities for repairing and testing of DePuy and Ethicon Endo-Surgery products.
• Managing the tools upkeep and calibration.
• Managing work orders, quotations, and Invoicing of service.
• Managing Repair Centre Upkeep, Housekeeping & Cleanliness.
• Managing spare parts inventory planning, ordering, and receiving.
• Working with Synthes Switzerland and organizations for all repairs related work requirement.
• Using MD S&R to manage the repair activity.
• Performing on site commissioning (installation) and maintenance of medical devices.
• Up to 25% of international travel may be required.
• You might be required to work on weekend.
• Tracking warranties of instruments.
• Performing on-site or over the phone Customer Support.
• Managing Service Logistics (inwards and out wards repairs).

Qualifications, Experience and Competencies:

• Diploma/ Degree in Engineering with minimum 1 year of experience in a field service or technician role.
• Ability to trouble-shoot and guide the service team on all technical aspects.

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

Responsibilities:

• Responsible for Technical Customer Support Services and Technical Workshop Services
• Work alongside with sales and channel management to ensure the strategic development and execution of new services businesses, influencing with stakeholders at local, regional, and global levels
• Develop and execute strategic initiatives that align with the company's objectives, focusing on improving service delivery, customer satisfaction, and operational efficiency.
• Identify opportunities for service expansion, including the development and integration of innovative new offerings to meet evolving market demands.
• Support Sales with New Business acquisition of Services, and provides input to Marketing for Demand Generation activities
• Ensuring policies (e.g. ISO9001, ISP, HSE), practices and procedures are understood and followed by direct reports, customers and stakeholders including warranty

Requirements:

• Strong knowledge of vehicle technology, technical service business experience
• Experience in an After-sales service environment
• Understand the goals of the Division and the way in which he/she contributes towards the success of the region/subregion
• Familiar with quality assurance practices

Interested candidates please apply or forward to [email protected]

Organization Description

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

Employer Description

Come create the technology that helps the world act together!

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer.

Nokia has received the following recognitions for its commitment to inclusion & equality:

One of the World’s Most Ethical Companies by Ethisphere

Gender-Equality Index by Bloomberg

Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Job Description

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Systems Integration (SIN) contains the integration and customization of Nokia solutions and 3rd party platforms to meet customer requirements. Contains processing of use case and feature requirements into conceptual models, operational scenarios, technical requirements, and functional description. Covers customer specific solution and software design, development, implementation, unit testing and verification of hardware, platform, software, and systems including maintenance support.

Responsibilities

• Expertise in GPON and Nokia FN product like Nokia 7360

• Should possess good experience in AMS and associated plug like VAPs SDC/IDM/APC and OAD

• Exposure to Nokia Altiplano access controller

• Experience in handling migration exposure to third part migration.

* Verify interoperability with network elements.

• Works according to implementation plan.

• Executes pre-defined integration tasks, configuration tasks and test cases.

• Understands customer requirements.

• Supports troubleshooting activities.

• Performs tasks with a moderate level of guidance and within guidelines and policies

• Analyses information and possible solutions, makes independent judgments, decisions and recommendations and solves a range of straightforward problems through knowledge and professional experience.

Qualifications

Impact

Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others.

Scope & Contribution

Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments. Makes decisions that affect own work.

Innovation

Semi routine tasks of moderate complexity requiring some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. Moderate degree of supervision and coaching needed. Demonstrates initiative and adaptability to changing business environments.

Communication

Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset.

Knowledge & Experience

Specialised or broader knowledge of theory and principles within a professional discipline. Typically, 2 to 5 years directly related experience and a graduate equivalent degree (BE).

We work with:

• Operating systems: Linux

• Methodologies: CI/CD

• Next generation technologies

Your skills and experience

• GPON Domain Knowledge

• Kubernetes and Docker

• Exposure to cloud

• Knowledge of NOKIA FN products such as SDAN, AMS, Nokia 7360

•problem solving and analytical skills

• team-player attitude

• good spoken and written English

Job Description

As a Customer Intelligence Analyst (CIA), your focus will be ensuring product delivery occurs in accordance with the needs and requirements of our customers (right time, right place, and right product). You are a problem solver that leads issue resolution while continuously improving processes and algorithms to enable touchless operations across our APAC supply chain network to enable strong business results!

You will support operations in various APAC Markets in the corresponding local language.

Your team

You will be working in the Singapore Customer Intelligence Centre (SCIC) in Singapore, reporting to a Cluster Manager and will be collaborating with multi-functional teams like Finance, Sales, and Product Supply teams across Asia Pacific markets!

What success looks like

Using analytics and business knowledge, you are the expert in the customer order pattern, providing insights and ideas to drive solutions end-to-end to bring greater value for customers and P&G. You will deliver Best-in-class critical metrics including Service, Day Sales Outstanding, Delivery on Time, and respond to customers’ requests & enquiries in a timely manner.

Your Responsibilities

• Collaboration with back-end operations team and physical distribution teams to ensure orders are processed and dropped timely & accurately
• Handling of order & cash related incidents including non-quality, rejections, returns, shortages, overdue, claims and deductions
• Analyzing of customer order data to recommend differentiated solutions/service opportunities that contributes to organization’s value creation targets
• Improve existing process/operations with a continuous improvement mindset
• Participating in credit control communication

Job Qualifications

• Strong academic qualifications with a minimum Diploma education
• JLPT N1 fluency in Japanese to converse with clients/customers in Japan Market
• Data reporting and analysis
• Operational excellence with an ability to work independently
• Strong interpersonal and communication skills
• A customer-oriented mindset
• Prior experience in the FMCG industry, logistics, order management (OM) and accounts receivable (AR) with an ability to use SAP and data visualization tools (PowerBI / KNIME) will be an advantage.

About Us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more. Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas. We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Job brief

We are seeking a Customer Account Manager to maintain and nurture relationships with our valued clients. You will serve as the primary point of contact for assigned customers, addressing their needs and ensuring they receive exceptional service.

Responsibilities

• Serve as the main point of contact for assigned customer accounts.
• Build and maintain strong, long-lasting customer relationships.
• Develop a deep understanding of customer needs and objectives.
• Actively manage the resolution of customer issues and concerns in a timely manner.
• Collaborate with sales and marketing teams to ensure customer satisfaction and retention.
• Identify opportunities to upsell or cross-sell products and services.
• Monitor account performance and prepare regular reports on account status.
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
• Conduct regular business reviews with customers to ensure expectations are met.
• Travel to visit clients and attend meeting as required.

Requirements

• Diploma/Adv-Dip/ Degree or equivalent
• Min. 3 years work experience in sales management; FMCG industry will be an added advantage
• Proficient in Microsoft Office (Outlook, Excel, Word, Powerpoint)
• Ability to effectively communicate with all levels of the organisation
• Strong Leadership, Team-player, Result-Oriented and Customer-Focus
• Knowledge of principles and practices of sales
• Knowledge of basic business principles
• Proven ability to achieve sales targets

Customer Support Executive (Video Analytics)

Responsibilities:

- Customer and Site Management:

o Act as the primary liaison for customers and sites.

o Conduct maintenance and daily checks on deployments, troubleshoot issues and escalate matters to the CTO.

o Collaborate closely with customers to comprehend their technical needs and provide customized solutions.

o Offer ongoing technical guidance, support throughout the deployments by understanding the users’ pain points and recommending solutions to address them.

o Conduct training sessions and workshops to educate customers on the utilization of Ailytics’ products and technologies.

o Ensure customer satisfaction and retention.

o Monitor and report on key customer success metrics.

o Willingness to travel to customer sites as required.

- Physical Deployment of Video Analytics solutions:

o Deliver and install hardware to integrate Ailytics’ Video Analytics solutions into customers’ workflows and systems.

- Troubleshooting:

o Troubleshoot and resolve technical issues to ensure customer satisfaction.

- Platform Administration:

o Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.

- Cross-functional collaboration:

o Coordinate internal resources to address customer requirements effectively.

o Work collaboratively with internal teams to enhance the overall customer experience.

o Provide constructive product feedback and suggestions to Ailytics’ technology team.

- Documentation:

o Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.

- Mentor for Interns:

o Provide guidance to interns on efficient and effective practices in daily tasks.

o Impart knowledge and experience in implementation of Video Analytics solutions and customer management to ensure customer satisfaction.

- Keeping current:

o Stay informed about the latest industry trends and technologies to enhance customer success strategies.

Requirements

- Willingness to learn

- Demonstrated resilience learning/executing

- Demonstrated experience in a customer success or account management role.

- Proven background in technical support roles.

- Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.

- Excellent communication, interpersonal, and problem-solving skills.

- Strong project management and organizational skills.

- Familiarity with Project Management software (like Jira, Confluence) and customer success metrics.

- A service mindset with a passion for working with technical customers.

- Customer-first mentality with a high dose of empathy.

- Self-starter, growth mindset, and able to work cross-team.

Why work at Ailytics?

- Join Ailytics in transforming the industrial sector with AI-powered solutions.

- A fun team to be in, with high standards and a culture of transparency and collaboration.

- Flexible working arrangements such as choice of location, and async work environment.

- Constant training and coaching on Video Analytics solutions and its impact.

- Be part of a lean and fast-growing team tackling an ever-expanding market locally and abroad.

- You will be stretched and given career opportunities to grow laterally and vertically.

Singapore founded brand with opportunity of career advancement. If you’re a F&B passionate working in F&B cafes, we want you to be part of us to grow together with the company.

Job Responsibilities:
Monitor and control stock inventory
Work with management with regard to manpower planning
Attend to customers enquiries, follow up on customers feedbacks
Assist in customer purchases and payment transaction
Provide excellent customer service and training at all times
Maintain high standard of daily retail operation
Ensure cleanliness of outlets is always maintained

Job Requirements:
Only good working attitude should apply
Able to work retail hours including weekends and during Public Holidays

Job Benefits:
Free Uniforms
Career progression
Medical and leave benefits
Staff meal provided

As a key member of the Sales Support Team, the Customer Service (Sales Support) Executive reports to the Head of Sales (Singapore and Malaysia). The role focuses on delivering excellent service to our customers with dedicated market focus. The responsibilities include handling customers' queries professionally to orders being placed within the expected timelines and manage inbound contacts via three (3) channels such as phone, email, and periodic sales visits.

The objective is to drive sales growth through contract renewals of the existing contracts, enhance customer satisfaction, and stay informed about the industry trends.

Key Responsibilities:

• To maintain a proactive relationship with customers in your own market responsibility area
• To facilitate good communication between customer, Sales, and Operations Departments.
• To enter customers' orders in accordance with the Purchase Order (PO) and allocate quantity. This is to ensure that the orders are in optimized delivery quantity and evenly loaded over the month.
• To anticipate customer reactions to unfavourable schedule confirmation and quality issues, etc. The Sales Support Executive is expected to address any customers' concerns and pursue information or activity to satisfy the customers' needs.
• To keep up to date with product knowledge, policies, and processes so as to provide accurate and relevant information to customers.
• To utilise the available quotation tools and knowledge about the customer, to leverage on insights leading to an improved customer satisfaction and successful resolution and upselling.

Requirements:

• Degree in Business Administration or Lifescience and Biology related qualifications
• Work experience in a SME trading or distributor environment
• 2 years of sales support experience preferred
• Organized, meticulous, and disciplined person with a good eye for details
• Able to work in teams as well as independently
• Must be able to work in fast-paced environment
• Good proficient in written and spoken English
• Proficient in MS office - Words, Excel
• Knowledge of Trade Facilities like Letter of Credit is advantageous

Job Description:-

• Tracking and report service metrics to internal and external stakeholders
• Ensure that services delivered meet service levels agreed.
• Manage and refine the service delivery processes for clients.
• Continuous Service Improvement to achieve service excellence.
• Point of contact for customers as well as internal stakeholders for all operation issues related to service delivery.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident review.
• Translate customer requirements into working instructions for the delivery teams.
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Incident/Problem/Change management.
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Build and maintain customer relationships.
• Identify sales opportunities within installed bases and work with business managers to translate them to upsells.

Job Requirements:-

• Degree in Computer Science or computer-related field
• Minimum 5 years of service delivery management experience
• Technical and Security Knowledge (e.g., TCP/IP) is a must.
• Minimum 3 years’ experience in managing technical professionals e.g., server engineers and network engineers.
• Ability to create reports, make recommendation and present findings to customers.
• Certification in Certified Information System Auditor (CISA), Project Management Professional (PMP) would be an advantage.
• Good command of English
• Good communication, presentation and writing skills.
• Pre-sales experience would be preferred.

KEY RESPONSIBILITIES:

• Coordinates between the system owners and client requesters or application owners for change management (including Preventive Maintenance)
• Coordinates and gather key resources for incident and problem management. Track progress for vendor escalated tickets.
• Liaison to ensure the coordinated activities are aligned with the agreed ITIL processes within Client Environment.
• Leads activities pertaining to Audit exercises
• Reports to Service Delivery Manager (SDM) and Technical Operations Manager (TOM) in coordinating major exercises and activities
• Assist SDM and TOM on Asset Inventory Management
• Assist SDM and TOM on Administrative Duties for Managed Services Team
• Responsible for Minutes of Meetings and Tracking of Action Items for operational and service review meetings.

JOB REQUIREMENTS:

• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Self-motivation and able to take responsibility
• Able to manage and prioritize and tasks and time efficiently
• knowledge of IT systems and Platforms (Virtualization, Storage, Backup, Containers) is value added benefits.

Qualifications:

• Diploma in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
• Information Technology Infrastructure Library (ITIL) foundation certification

The candidate is expected to perform the following duties:

• Prioritise and process customer orders and requests submitted by email
• Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
• Maintain thorough and accurate WMS records
• Learn how to use Tracking system and warehouse technology to deliver great customer care
• Check product availability for customer orders and order or restock items if necessary to satisfy the customer
• Assist the financial department to ensure customers is prompt on payment prior to delivery
• Communicate with customers about their orders, including any delays or changes in delivery
• Mandarin speaking is preferred

Entry Level!

Location: Pasir Panjang/Labarador Park

Working hours: Monday-Friday 9 am to 6 pm and Saturday from 9 am to 1 pm

Job scope:

• Provide general customer support by managing customer service hotline
• Handling customer complaints.
• Answer customer questions.
• Documenting customer interactions.

Requirements:

• Diploma in any discipline

Interested candidate may apply via email to [email protected] (indicating Job ID:44985 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Ricky Teo Xi Er - R2198412

ScienTec Consulting Pte Ltd – 11C5781

Description of the Company’s background

BW Water is a leading global supplier of full-service water and wastewater solutions for industrial and municipal markets. Our group offers over 35 years of experience in new-build turnkey construction, design and equipment supply, upgrades, refurbishments, system rentals, and operations and maintenance contracts focusing on protecting Earth's precious water resources. Our large-scale desalination experience makes us a leading global potable water production player. We are positioned to serve most water and wastewater projects worldwide with our engineering team's diverse technical background and internal fabrication and local sourcing services. In addition to our EPC services, BW Water's in-house technologies, such as Hydro-PAQ and Hydro-FIL, offer robust solutions to large volume treatment. BW Water is an affiliate of BW Group, a leading global maritime company involved in shipping, floating infrastructure, deepwater oil & gas production, and new sustainable technologies. The group invests in solar, wind, batteries, biofuels, and water treatment in the renewables space. In late 2021, BioGill® joined the BW Water group. BioGill® is a biotechnology company that manufactures unique, above-ground, attached-growth bioreactors used worldwide in water treatment systems. BioGill® brings together the power of science and nature to provide effective onsite wastewater treatment to meet local regulations and reduce wastewater disposal costs. As of October 2023, BW Water fully acquired US-based SafBon Water Technology, Inc., now operating as BW Water Americas Inc. The strategic acquisition is part of a global expansion to unlock new markets with desalination competencies in Asia and expand its water and wastewater treatment solutions in the Americas. SafBon Water Technology, Inc. is headquartered in Tampa, Florida, USA and has a 35-year track record in desalination and integrated system.

Job Description

· Predict resources needed to reach objectives and manage resources in an effective and efficient manner;

· Prepare budget based on scope of work and resource requirements;

· Track project costs in order to meet budget;

· Develop and manage a detailed project schedule and work plan;

· Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress;

· Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables;

· Utilize industry best practices, techniques, and standards throughout entire project execution;

· Measure project performance to identify areas for improvement;

· Monitor compliance to applicable codes, practices, QA/QC policies, performance standards and specifications;

· Interact daily with the clients to interpret their needs and requirements and represent them in the field;

· Regularly liaise with consultants, sub-contractors and technology providers.

Job Requirements

· Degree in Mechanical or Process Engineering is preferred;

· Proven competence in business and administration matters will be added advantage;

· Minimum 5 years of project management experience with record executing projects in the electronic/semiconductor environments;

· Knowledge in maintenance practices and procedures;

· Strong familiarity with project management software tools, methodologies, and best practices;

· Experience seeing projects through the full life cycle;

· Proven ability to complete projects according to outlined scope, budget, and timeline;

· Knowledge in safety and quality standards in the SEA region, particularly in Singapore and Malaysia;

· Experience in handling large-scale, turnkey projects;

· To fulfill job assignments as needed;

· A resourceful individual with good organization and time management skills;

· A team player and at the same time able to work independently in a fast-paced environment.

· Ability to communicate proficiently in English (English proficiency is a valuable asset that can significantly enhance a project manager’s effectiveness. It enables clear communication, access to global resources, and the ability to work with diverse teams and clients.) and Chinese (liaise with vendor from Chinese. Knowledge of Mandarin dialects is essential.)

· Requiring flexible travel schedules, including short-notice and extended periods.

Position Overview

The Informed Design Customer Adoption Specialist ensures high-quality product experience is delivered to customers as they learn, adopt, and use Autodesk's Informed Design workflows through virtual, in-person and on-demand content and interactions with the Adoption Team.

As a Customer Adoption Specialist you will help support our customers' ability to adopt industrialized construction technology at all levels of formal Autodesk engagement. You will communicate product value appropriate for each prospect of Autodesk's solution and will lead the early stages of customer adoption activities including lead qualification, discovery and demo sessions and industry event support.

This hybrid position will report into the Sr. Manager of Business Operations.

Responsibilities

• You will connect and engage with Informed Design customers to drive adoption for new technology and workflows virtually and in-person
• Responsible to roll out new Informed Design technology to our customers, to our partner network and internally across Autodesk
• Communicate industrialized construction solutions to customers at different levels, including product demos
• Qualify new leads and opportunities
• Attend, support and partner with cross-functional team members at industry events worldwide
• Use social media networks and public forums to build personal and Autodesk brand to establish credibility and promote solutions

Minimum Qualifications

• Expertise in either Manufacturing PDM Autodesk collection or architecture and Autodesk AEC collection
• 5+ years Customer Success/Account Management experience
• Travel domestically and internationally, up to 20%

The Ideal Candidate

• Industry experience in Architecture, Engineering or Construction
• Experience establishing communication and engagement with prospects
• Public speaker to both internal and external audiences
• You have an analytical, solution focused, and practical approach, consideration of goals and concerned parties' priorities to achieve the right outcome for customers
• A problem solver with a desire to do the best for our customers

Job Responsibilities

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

Job Requirements

• Diploma or Degree
• 2-5 years of experience in customer service, in an FMCG environment
• Understanding of order to cash processes and experience in managing order flows with internal and external stakeholders
• Detailed SAP ECC system knowledge
• Proficient in Excel

What you will do:

Conducts complex preventive maintenance, repair, replacement, installation and commissioning under minimal supervision. Interfaces directly with clients to ensure high levels of satisfaction. Manages assigned work to meet professional and efficient execution of time and customer satisfaction.

How you will do it:

• Carry out service, maintenance, commissioning, overhaul, trouble-shooting, installation, warranty repair and any other specialist service on the complete range of JCI and other manufactures Process and Industrial refrigeration equipment.
• Carry out comprehensive plant audit for Industrial and Process refrigeration systems and write detailed report explaining the plant condition, observations and recommendations
• Travel throughout the South East Asia and other regions shore and off shore as required by the business in order to service the customer base
• Carry our service work to the highest possible standard in line with JCI policy & procedures and industry recognised best practices.
• Ensure service work is completed safely and efficiently at all times with minimum call back and warranty expense
• Ensure service reports are completed fully and to a good standard on completion of each service order or in cases where the duration of the work is in excess of one week, service reports must be submitted on a weekly basis
• During your day to day work in the field, actively identify and promote new/additional services, parts and products to our customers and feedback either verbally or via your service report of potential opportunities to the relevant person in the service office
• Supervise subcontractors working on behalf of JCI
• Maintain service vehicle and any other tools and/or equipment assigned to you in good condition
• Ensure the continued and sustainable growth of our maintenance base through customer relationship building with new and existing customers
• Ensure the highest standard of safety are maintained at any job site at all time including but not limited to JCI staff.
• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior or management
• Ability to work in harsh, chemical laden environment under the sun.
• Ability to work on standby with 24 hours call out situation.
• Ability to be on overseas assignment for more than 1 month.

What we look for:

• 5 years and above experience in HVAC&R industry
• Industrial & Process Refrigeration products and systems knowledge
• Screw, Centrifugal and Reciprocating compressor knowledge
• PLC and microprocessor controls knowledge
• ASHRAE standards
• Refrigerants
• Health & Safety
• PC skills – MS Office (Excel, Words, Powerpoint), Email
• Valid driving license

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)