Responsibilities:

-Perform daily Customer Service support via email, ticketing, phone calls.

-Work with CCN’s partners e.g. OCR, to improve accuracy and efficiency in the process.

-Manage existing, new and potential customers on any demo, trial and implementation of TradeNet services, including any enhancements needed to the TradeNet application.

-Supervise, guide and train on CCNhub, Cube, and other services, to both internal team and external customers.

-Assist in helpdesk support for CCN suite of products and services, may require some Onsite support.

-May require working after office hours and on weekends for urgent issues(additional allowance will apply)

Requirements :

• Possess a diploma or equivalent
• About 1-2 years working experience in a customer support environment
• Have good verbal and written communication skills
• Be PC literate
• Knowledge of or experience in the Logistics or Air Cargo industry will be an added advantage.

Job Purpose

As a Patient Service Associate, you will deliver friendly, efficient customer service and build positive relationships by creating a warm and welcoming atmosphere for all patients. You are the key personnel in helping patients navigate through our healthcare systems, resolve their queries, promote and educate health services and provide excellent patient care and satisfaction. You will work closely with healthcare professionals in an inclusive and collaborative workspace to propel NUHS service excellence to a higher level.

Duties and Responsibilities

• Assist patients with registration and payment via app and self-service kiosk.
• Advice patients on the applications available in the OneNUHS app.
• Ensure effective coordination of care in providing a pleasant patient experience journey at outpatient services.
• Provide hassle-free experience in handling patients’ enquiries such as appointments, payment, co-ordination of services, etc via email or phone as required.
• Provide chaperone assistance and assist in simple clinic procedures in the consultation room.
• Assist in administrative and technical support in teleconsultation services.
• Provide a pleasant environment in ensuring operational readiness of clinic in overall décor, cleanliness, updated materials, etc.
• Participate in service quality initiatives.

Requirements

• Minimum GCE “N” Levels. Fresh diploma graduates are welcome to apply.
• Proficient in computer skills.
• Team player with good interpersonal and communication skills.
• Pleasant and friendly disposition.
• Possess service-oriented mindset and proactive in engaging with people.
• Able to multi-task and work in a fast-paced environment.

Position

The Service Lead is mainly focusing on ensuring the team is respecting the governance put in place with the client and that the level of service delivered to the client is as expected. He must have an excellent macro view of the information system and good technical skills to be able to help during major incident resolution as well as promote and contribute to Continuous Improvement

Based in Singapore but works according to Paris windows of service, under the Service manager of his business line.

Main responsibilities

The Service Lead is accountable for:

• Performing all run activities in respect of CA-CIB process, ensuring:

– The team respects the SLA (changes, incidents, requests)

– Appropriate reaction, in line with the severity of an incident or escalation.

– ITS ITIL process is dully followed (change, incident, problem management).

• Handling escalation on actions from Production Engineers Level 3 (incident, request, change)

– Escalates to management if needed

– Check if Knowledge was shared within the team and perform filed sessions.

– Enable coordination with other team (AS, Infra, Network, Build….)

– Create PSS post major incident and when improvement topic requires it

• Continuous improvement of service provided by Production Engineer L2 / L3

– Enable and encourage Improvement spirit within the team by being a role model on that topics

– Ensure the team has proper time slots to make the ongoing improvement

– Promote automation / Innovation

• Managing knowledge in coordination with AS community in Paris and London

– Trains Production Engineers on transferred activities for his business line (production of the applications)

– Proactively liaise with third party teams to bring trainings, documents, sharing session with ‘his’ own team.

– Controls that Knowledge database is regularly updated

• Driving the most complex operations & ensures they are well prepared by Production Engineers (involvement on DRP test, WIP, major incidents etc…).

– Act as global coordinator during DRP / WIP / main events.

– Review of major releases roadmaps with the team

– Ensure post checks are documented, performed and report is shared

By delegation from the Service manager:

• Controls quality of the RUN activities for all applications of his Business Line

– Recurrent incident

– Respect of SLA

– Reports / Documentations are built with high quality

• Role model in term of mindset: CI and proactive enhancement

• Proposes initiatives to improve efficiency of production Engineer L2 and ensure a continuous ‘up skilling’ of L2

• Respect priorities and short/long term tasks given by Service Manager.

• Regular feedback with Service Manager are key role.

Qualifications and Profile

Soft Skills

• Strong leadership abilities with ability to do efficient multitasking

• Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process

• Client Oriented with Strong Relationship management.

• Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)

• Coordination and decision taking capabilities during crisis situations.

• Ability to work under pressure

Experience

• Infrastructure or Application support hands on experience of 4-6 years’ mandatory

• IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow

• Understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, scheduler, MQ, Ctrlm)

• Technologies and/or Applications background with ability to grasp impact and interdependencies

Working Hours and Shift Organization

• Service Lead is expected to work in shifted time to be able to be onsite at the time its clients (in Paris generally) are working. Expected timings would be 2pm to 11pm Sgp time

• Few times a year, Service Lead will be required to coordinate major events (DRP or other) on site during weekends.

• Service Lead might be escalated during non-office hours on his professional / personal phone.

Legal and Regulatory Responsibilities

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Interestedapplicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

The Service Team is located at our Service centre in Changi airport Terminal 2. As a Service Technician, this individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Applicants will ideally possess some product knowledge in Computed Tomography (CT) as well as Conventional X-Ray. Critical requirements include effective communication skills and a team player.

Other critical responsibilities include but not limited to, ensuring the team maintains the standard work procedures while upholding Safety at work as paramount.

Key Responsibilities

• An advocate for Safety at work.
• Responsible for ensuring customer satisfaction by meeting the service level agreement.
• A positive team player at work especially in challenging situation.
• Installs, repairs and equipment maintenance.
• Complete all tasks and documentation assigned by the Service Lead, timely and accurately.
• Adopt a continuous improvement approach at work, that includes but not limited to, reviewing of all equipment performances, spare-parts, team performances, work processes, training performances, tools, etc.
• Other duties as required by the Service Lead.

Position Requirements:

• Education/Training- Engineering diploma. Experience in the installation and maintenance of X-ray machines and security equipment is preferred but not essential.
• Knowledge/Skills- Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be ready for regional travel at short notice. Class 3 driving license is a must.

Physical/Mental Requirements

• Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual with unreserved initiative.
• Possess outstanding telephone skills
• Ability to lift item up to 50 lbs unassisted.
• Candidate with no color deficiency eye-sight.

Work Environment

The customer sites are located with all terminals of Singapore Changi Airport

Please note that only shortlisted candidates will be contacted. Kindly email your resume to [email protected]

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Job Descriptions:

1. Ensure stable and efficient operation of the company's database cluster,ability to quickly locate and eliminate database faults, and optimize database performance continuously,collaborate with business departments to ensure the availability of the database, and improve the database architecture according to requirements.

2. Responsible for providing technical support and training to the development team,subordinate to the company's business department ,responsible for database platform construction,and participate in the development of database operation,and maintenance products and related components,participate in research on new database technologies and new products.

3. Support business development,provide after-hours support as required and be part of 24x7 on-call rotation for database cluster production environments.

Job Requirements：

1. Bachelor's degree or above in computer or related technical disciplines, with more than 3 years of experience in database systems, such as MySQL, TiDB, PostgreSQL, etc.

2. Familiar with other NoSQL database products, have certain research and operation and maintenance experience, such as MongoDB, Redis, Doris, etc.

3. Familiar with Linux operating system, good at doing service deployment, troubleshooting and tuning under Linux.

4. Familiar with at least one of the programming languages such as Shell, Python, Golang,etc., and be able to perform database operation and maintenance development proficiently.

5. Be able to use open source middle ware proficiently, and those who have used open source architecture or middle ware in large-scale businesses are preferred.

6. Good communication and coordination skills and able to work efficiently under pressure.

Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Key Responsibilities:
• Responsible for developing data visualisation of Xiaomi international internet business to provide visibility of performance trends.

• Automate data quality monitoring and alerting processes and maintain data integrity and accuracy.

• Support key data platform and/or data scheduling jobs to delivery insights to business operation team.

• Assist in identifying business issues through data analysis, providing feasible solutions to improve future performance.

Job Qualifications:

• Maintain data processing pipeline.

• Deal with large, complex data sets to meet functional / non-functional business requirements.

• Good knowledge of SQL, MS Excel, Python or other analytical tools.

• Experience using a BI/visualisation tool and knowledge of visualization practices.

• At least 5 years of related work experience.

· Customer service executives are mainly responsible for answering customer questions through a variety of means, such as online chats, email, or phone calls.

· They answer any questions the customer may have and then redirect them to the appropriate team or department.

· Helping customers to schedule their appointment.

· Any other ad hoc duties assigned by supervisor or Management.

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

As the APAC Customer Development Lead for Digital Commerce, you will manage the Digital Commerce P&L for the APAC region to ensure profitable sustainable sales growth. You will enable sustainable and profitable dComm channel growth with key APAC Digital Customers, including pure players, pharmacies, marketplaces, omnichannel and quick commerce.

This role will support APAC BUs to deliver “go beyond” operational and commercial excellence and drive CBEC strategy and implementation, liaising with key global markets.

The Customer Development Lead will drive coordination of Pan Asia Pacific Amazon terms and pricing risk governance plus negotiation support.

Responsibilities:

• Key Digital Channel Customer Management
  - Work closely with BU/ Markets to identify priority accounts and effective matrix contract strategy. Support the setup of multi-function teams to manage digital Customers specifically Alii, Lazada, PDD Amazon Coupang and Naver. Link APAC on Amazon strategy and approach.
  - Champion the Haleon / APAC dComm strategy and identify opportunities with key Customers across the region to unlock growth opportunities where there are synergies between Haleon and the Customer.
  - Support the building of high performing BUs/ Market sales teams to deliver these strategic initiatives.
  - Support external recruitment as required and proactively to ensure pipeline of talent.
  - Support the development and cross BU learnings on B2B dComm partnerships.
• eJBPs
  - Step change the Quality of the eJBPs and their governance with dCommerce Customers across the region.
  - In partnership with the BUs, provide support to enable scalable, measurable, best practice agreements under-pinned with fundamental dComm performance metrics and data points.
• Drive CBEC process and oversight
  - Provide oversight & support for CBEC commercial process. Governance of International Omni Channel commercial negotiations with the Customer.
  - Management of price exposure across APAC, working with local NRM and ICT colleagues to identify and plan mitigation of risk. Co-ordination of CPI planning and adoption. Regional consolidation opportunity / risk assessment, negotiation support and planning.
  - Drive process improvement to optimize overall business delivery.
• dComm Innovation
  - Advocate and support of incremental opportunity (above and beyond offline execution) to include promotion (e.g., free shipping), PPA workstreams (e.g., epacks), winning at shelf (e.g., brand stores and digital shelf) & Shoppable media (e.g., Google / Social shopping)
• Execution
  - Champion best practice execution and measurement in content, media, assortment, and promotion across digital Customer platforms and enable best practice sharing & scaling across the teams.
  - Work closely with BU & Markets to develop dComm sales across categories – key focus Vitamins and Oral Health.
  - Share and reapply to accelerate profitable sales growth through consumer penetration.
  - Support the implementation of agreed dComm growth initiatives.

Requirements:

• Bachelor’s Degree or equivalent
• eComm sales/commercial knowledge (ideally in both pure players and omni).
• Good understanding of process and execution within the dComm channel environment.
• In depth commercial knowledge and appreciation of pricing, conditionality, term negotiations and full P&L experience.
• Prior experience of customer digital media management and third-party data contracts.
• Ability to lead and drive outcomes within a matrix organization, integrating complex multifunctional efforts crossing multiple business areas.

Responsibilities:

• Lead the design and delivery of change and improvement plans and projects which support the goals of Acclivis’ clients other key strategic initiatives
• Re-engineer digital workflows and improvements and lead the re-architecture/re-design of apps and services to materialise process improvements
• Prototype new solutions that leverage ServiceNow modules ITSM, CSM, Asset, SLM/SLA, Service Catalogue, Service Portal, Knowledge, Discovery, Performance Analytics, Service Mapping, Event Management Integration, Mobile UI, Chat/Connect
• Collaborate in cross-functional teams for better customer enablement
• Define project scopes, objectives and deliverables to achieve launch and implementation within timeline and budget
• Scope and implement tools to monitor application responsiveness, increase automation and reduced downtime to better achieve SLAs.
• Lead and/or perform third-party Management/Integration with other ITSM tools & 3rd Party tools

Requirements:

• ITIL Expert preferred
• Understanding of the IT infra and handled infra projects as Service Delivery Manager in past
• Knowledge of Server & Network management
• Working knowledge and experience with ServiceNow development/ customization/enhancements.
• Understanding of foundational concepts and able to navigate the relationships between ITSM Processes, IT Service Management Process requirements, and business/IT management needs that are moderate in nature which may span multiple ITSM Processes
• Excellent problem-solving and analytical skills
• Excellent interpersonal and leadership skills

A Singapore Service company dealing with Industrial Marking & Coding Equipment has the following position open:

CUSTOMER SERVICE SPECIALIST

Reports to Sales Manager

Responsibilities:

A. Marketing

Making/Answering calls to/from potential clients and arrange for visit

B. Customer Service

Customer Support - Inhouse

Sales Support - liaise with customer

- Queries/quotations for Sales, Parts, or Consumables

- Prep sales invoice, packing and shipment

Service Support - liaise with customers

- service scheduling, quotations

- service job status to customers.

Requirements

Able to work with CRM systems & Google Suite

Self-motivated with good communication skills

ITE or Poly with IT background is an asset

Our Offer

Salary + Transport Allowance

Competitive Package

Training will be provided

Job Description:

1. Global Game Developer Collaboration: Build positive collaborations with game developers worldwide, seeking partnership opportunities, and expanding the company's strategic cooperation in the game publishing domain.

2. Team Building: Lead and inspire a multicultural team, aiding the company in achieving globalization. Ensure cohesive teamwork, working towards common goals in the global market.

3. Formulate Overseas Publishing Strategy: Determine and execute the publishing strategy for games in international markets, including market positioning, channel selection, and promotional strategies. Ensure the publishing strategy aligns with the characteristics of the global market.

4. Market Analysis and Insight: Deeply understand the global game market, analyse competitors, and provide real-time feedback on market trends and opportunities. Guide the company in making flexible strategies to respond to market changes using data analysis and market research.

5. Brand Promotion: Develop and execute international marketing plans to enhance the visibility and user engagement of the games globally. Use various promotional methods to shape the game brand image and encourage user attention and participation.

6. Product Optimization: Assist partners in refining products to increase the success rate of product publishing. Provide targeted product improvement suggestions based on a thorough understanding of market demand and user feedback.

7. Participation in Industry Events: Attend global game industry-related events and exhibitions, establish industry relationships, and expand the company's influence and collaboration opportunities in the global gaming community. Actively engage in industry activities to stay informed about the latest trends and identify potential partners.

Job Requirements:

1. Gaming Industry Experience: Extensive work experience in the gaming industry, demonstrating a profound understanding of the global gaming market.

2. Team Leadership: Outstanding leadership and management skills, capable of inspiring team enthusiasm and fostering a collaborative spirit.

3. International Market Experience: Experience working in overseas markets, familiarity with the business environment, and culture of the global gaming market.

4. Partnership Building: Exceptional skills in building and maintaining partner relationships, capable of establishing strong ties with global distribution channels.

5. Innovative Thinking: Possess innovative thinking and problem-solving skills, adapt quickly to market changes, and propose corresponding adjustment strategies.

6. Market Insight: Sharp insight into global gaming market trends and opportunities, capable of formulating corresponding business development plans.

7. Fluent in English: Fluent English communication skills to effectively communicate within a multinational team and with partners.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Able to commit for at least 3 months period
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

xFusion International Pte. Ltd. (hereinafter referred to as "xFusion") is a leading global provider of computing power infrastructure and services. xFusion continuously creates value for customers and partners and accelerates the digital transformation of the industry. Currently, xFusion is serving customers in 130 countries and regions, including 211 Fortune 500 companies and covering finance, carriers, Internet, transportation, and energy industries.

We, a subsidiary of xFusion in APAC region, are actively expanding in Singapore. We encourage everyone to bring his/her talent into full play by putting the right person in the right role. In xFusion, you will have infinite chances to develop your “Skill Tree” and achieve career advancement to next level.

About the Role:

The Service & Delivery Department is looking for an experienced Service Delivery Manager based in Singapore. You will play a major role to lead and manage projects delivery, monitor supply chains and logistics, perform technical issue management, liaise partners for service opportunities exploration and service quality improvement.

Key Responsibilities:

• Ÿ Coordinate customer, partners and China counterpart to support & escalated issues. Focus on result and customer satisfaction.
• Ÿ Monitor and track supply chain to ensure product shipment ETA.
• Ÿ Develop field support plan and change plan to guarantee service delivery quality.
• Ÿ Monitor FRU dispatch/return status.
• Ÿ Manage implementation projects during full life cycle. Including product shipping, Proof of Delivery, Site Survey, Primarily Acceptance and Final Acceptance.
• Ÿ Interface with partners in Singapore for skills and service quality improvement.

Qualifications:

• Ÿ Bachelor's Degree in Computer Engineering, Electrical Engineering or other related.
• Ÿ 8 years working experience in IT vendor or SI.
• Ÿ Familiar with X86 server architecture
• Ÿ Experience with project management
• Ÿ Good communication and presentation skills
• Ÿ Ability to manage multiple tasks at same time.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

A world empowered by autonomy. We build robotic vehicles to improve logistics safety, forge a greener Earth, and enhance human lives.

We are a closely-knit team aspiring to change the world through disruptive technology. We are innovators. We are tinkerers. We are problem-solvers. And we have a fair amount of magic dust up our sleeves. We have a plan for fleet-level deployment of autonomous vehicles, and we are looking for the best-of-the-best to join us in making this a reality.

About Venti Technologies

Based in the U.S. and Asia, Venti Technologies is the leader in safe-speed autonomous logistics systems, developing the future of goods transportation. Using rigorous mathematics, deep learning, and theoretically-grounded algorithms, Venti has a proprietary collection of autonomy technologies including a suite of powerful logistics algorithms. Venti’s proven value proposition of saving costs, increasing vehicle utilization, and improving safety is recognized by customers and driving growth. Launched in 2018, Venti brings together an unsurpassed team internationally. The company has autonomous systems deployed in Asia for industrial and logistics sites and a growing pipeline. Venti has offices in Cambridge (Massachusetts, USA), Suzhou (China), and Singapore – our Asian headquarters.

This is a new role within our Operations Team where you will be responsible for autonomous vehicle operations in our customer sites where you will be responsible for Remote Vehicle Operations, Maintenance and Systems testing. where you will be cross-deployed to both the testing and operations team. This role will operate on a shift-based schedule. You will play a crucial role in ensuring the safe and efficient operation of autonomous vehicles, monitoring and controlling real-time vehicle operations, conducting general maintenance and executing testing procedures.

On a day to day, you will be collaborating with cross-functional teams while integrating new technologies, troubleshooting technical issues and contributing to continuous improvement initiatives. Your expertise will be vital in the success of maintaining compliance with safety regulations, optimizing vehicle performance, and fostering innovation in autonomous vehicle operations.

Role responsibilities

Vehicle Maintenance and Testing.

• Conduct diagnostics and maintenance on autonomous vehicles.
• Collaborate with engineering teams to integrate new technologies and features into autonomous vehicle systems.
• Execute testing procedures for autonomous vehicle systems in an operational environment.
• Provide technical support to on-site and remote teams during autonomous vehicle operations.
• Troubleshoot and resolve technical issues promptly to minimize downtime.

Operations Control:

• Monitor and control the real-time operations of autonomous vehicles.
• Execute and manage autonomous vehicle operations to ensure safe and efficient performance.
• Respond promptly to system alerts and emergencies, taking corrective actions as necessary.

Shift Operations:

• Work on a shift-based schedule to ensure 24/7 coverage for autonomous vehicle operations.
• Collaborate with cross-functional teams to maintain continuous and reliable system functionality during all shifts.

Safety and Compliance:

• Ensure strict adherence to safety protocols and compliance with regulatory requirements.
• Collaborate with safety and compliance teams to implement and maintain best practices.

Required experience

• Diploma in relevant field or equivalent experience.
• Proven experience in vehicle/transport operations and testing.
• Strong analytical and problem-solving skills.
• Experience with vehicle/transport technologies and systems.
• Hands-on experience in mechanical systems and electrical/electronic wiring
• Hands-on experience with Linux OS environment.
• Knowledge and background in Robotics/Automation.
• Hands-on experience in Bash, Python, C++ and ROS is a plus.
• Possession of a Class 3 Driving licence is a plus.
• Excellent communication and collaboration skills.
• Ability to adapt in a shift-based and 24/7 working environment.

Salary is commensurate with experience. We also offer world-class benefits, fantastic culture, flexible working arrangements, and a great international working environment. Come and join us!

Job roles:

• Drive projects and conduct advanced analytics on related service data using more complex statistical analysis approaches and tools.
• Identify and suggest innovations for data analytics approaches to more effectively detect insights on service process & performance.
• Develop data visualization methodologies and tools to present feedback data analytics findings to management.
• Provide guidance to other stakeholders by using customer insights to support decision-making in operational functions.
• Review and identify ways to improve service data usage, data quality and data management.
• Any other duties that are required to support the team’s objectives.

What you will do:

• Work with all relevant parties/stakeholders to collate business requirement; Undertake and initiate any data analytics requests as directed by management.
• Participate in data management workgroup and committees to drive and support cluster/institution data analytics initiatives.
• Lead and support in problem analysis, opportunities identification, improvement measures definition and proposal recommendation to supervisor, workgroup and management.
• Support the curation and maintenance of data catalogue, Business Intelligence/AI projects etc. Guide and provide advice to users on the right datasets to be use.
• Review and support the users in the report enhancement.
• Plan, Design & Implement various Service Business Analyst Tools by utilizing related technology including AI/Machine Learning, to provide best in class business intelligence opportunity internally, be able to perform business both from pro-active way and re-active way.
• Secure UDIS Uptime & Retail internal awareness & competence to make best use of Business Analytic Tools.

** There is opportunity to convert this position to a permanent role.

Required Competencies / Experiences:

• At least a Bachelor's Degree in Computer Science/Information Technology or equivalent
• Fast learner with eye for details, proactive and self-motivated team player
• Flexible, open to new ideas and able to implement solutions effectively and independently
• Customer service-oriented and strong analytical mind with inclination for problem solving
• Ability to clean and analyse huge datasets using advanced data management and analytics tools (e.g. MS Excel, Power BI, SAS, Tableau, Qlik Sense etc)
• Knowledge of programming languages like SQL, Oracle, R, MATLAB, and Python is a merit
• Good analytical, problem solving and project management skills.
• Good written and presentation skills
• Able to interact and work well with people at all levels
• Knowledge of automotive aftermarket is a merit
• Good communication skills (written and oral) in English
• Fully proficient in Microsoft Office applications

Key Responsibilities:

• Support the sales team in client relationship management and sales activity coordination.
• Assist in the preparation and organization of sales documentation and proposals.
• Facilitate communication and coordination between sales, procurement, and other departments.
• Contribute to the procurement process, including communicating with suppliers, processing orders, and managing inventory.
• Participate in analyzing sales and procurement data to help identify trends and opportunities.
• Maintain accurate and organized records for sales and procurement activities.

Qualifications:

• Strong interest in sales and procurement processes.
• Excellent organizational and communication skills.
• Detail-oriented, with a systematic and efficient approach to tasks.
• Ability to work collaboratively in a team and adapt to varied tasks and projects.
• Prior experience in sales or procurement is a plus, but not required.

We are a company that values innovation, efficiency, and the growth of our team members. This role is perfect for individuals seeking to gain practical experience in a dynamic environment that blends sales and procurement.

Our inclusive and supportive work culture emphasizes professional development and offers various opportunities for advancement. If you're eager to embark on a career path that combines sales and procurement in a dynamic role, we invite you to apply and join our team.

perform timely pickup and deliveries (including POD) of shipments for company-assigned areas

perform on-road audit & submission of shipping documents as well as updates

via company's mobile app

need to be familiar with Singapore roads

ability to walk, life and carry heavy items (up to 35kg) for extended periods.

able to read and converse in basic English to liaise with customers

able to drive home company vehicle

employee must financilaly responsible for any parking or traffic summons while driving the company vehicle

employee must report all accident with 24 hours of the occurance

Monday-Friday 08:00am -18:30pm. Saturday 09:00 -13:00

PDS International is a committed Personal Protective Equipment (PPE) Specialist with the mission to empower all businesses with the innovation and knowledge to keep their workplace health and safety in check. We have expanded regionally in SE Asia and we are looking for enthusiastic and dynamic Customer Service Executives to be part of our team.

Job Responsibilities:

• Serving potential and satisfied customers, providing timely responses to requests for information, coordinating orders and delivery.
• Handle incoming calls and queries from customers and ensure that issues, concerns, and/or questions are resolved promptly and thoroughly.
• Build rapport and maintain good relationships with customers through regular after sales service, communication and support.
• Ensure delivery of excellent customer service through timely and accurate processing of orders, close follow up on back orders.
• Provide appropriate product recommendations/alternatives, and update customers promptly on their order status.

Requirements:

• Customer centric with strong focus on service excellence.
• With 2-3 years of relevant work experiences.
• Possess strong working knowledge in order fulfillment: order processing, invoicing and back order tracking, logistics arrangements.
• Able to use Microsoft computer applications (Outlook, Excel and Word).
• Good with numbers and good multi-tasking skills.

JOB DESCRIPTION

• Provide first line maintenance, trouble shoot and repair of marine/diesel machineries and equipment.
• Keep-watch on major machineries in operation i.e. diesel generators, air compressors, pumps etc.
• Electrical installation, troubleshooting and maintenance.

REQUIREMENTS

• Diploma/Higher/Nitec in Mechanical, Electrical or Marine Engineering preferred.
• Min 3 years of relevant working experience.
• Experience in petroleum/petrochemical or marine/oil tanker industry will be added advantage
• Willing to perform outdoor fieldwork and work on 12-hours rotating shift (alternate weekends off/rest days)
• Only Singaporeans need apply.

REMUNERATION & BENEFITS

• Attractive Salary and Bonuses.
• Medical, dental and insurance benefits.
• Family benefits.
• Travel Allowance.

Interested applicants who are able to travel offshore island (Pulau Busing via 20 mins ferry ride) please apply with full details of resume.

Skills and Knowledge requirement:

1. Computer literate

2. outstanding communication skills

3. Good interpersonal skills

Education and Experience requirement:

1. Proficient in written and spoken English and Tagalog

2. Minimum 5 years' relevant experience

3. University graduate

Weekend work required

Candidates who meet the above criteria and competency should apply with certified copies of relevant qualification together with detailed resume to the following email address :

[email protected]

Customer Service Executive

· Review customer inquiries for the company's import and export freight and logistics business scopes

· Prepare accurate and detailed quotations for customers

· Clarify and negotiate proposals with customers to ensure customer satisfaction

· Review customer orders to ensure consistency with quotations offered

· Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner

· Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently

· Take appropriate actions for non-conforming services and provide feedback for continual improvement

· Perform necessary corrective and continual improvement actions and programs as directed by management